Extracare
Charitable Trust
ANNUAL REPORT & ACCOUNTS
31 March 2022
ReElstered charlty Nurnber- 327816
Registered Social Lindlord- 4706
Company Registered Number- 2205136
4ABLW83SI*
iuui.ui.I
A18
30mW2022
COMPANIES HOUSE
#311

Annual Report & Accounts: 2021122
Extracare
CONTENTS
Page Number
Key Facts
Statement from our Chair
Foreword by the Chief Executive
Legal and administrative information
Report ofthe Board
Strategic Report
17
The Board's responsibilities in preparation of accounts
33
Independent auditorfs report to the members of The Extracare Charitable Trust
34
Consolidated statement of comprehensive incorne
Statement of financial position
38
Statement of changes in reserves
39
Consolidated Statement of cash flows
40
Notes to the financial Statements
41

Annual Report & Accounts.. 2021122
EJ(traCare
FACTS
2021122
2020121
Homes for older people
4.238
4,238
New homes wnpleted
321
r resident5
4.S32
4,404
Avetace ale of our ￿e￿dents is
81
80
Villaoes
16
16
Schemes
thality Retail shops
40
44
Volunteers supporting our Charity
2.100
2.231
Staff working to a sh3red goal
1.312
1.293
Turnover
£47.OM
£41.7M
Reserves
£282.9M
£265.7M
Total cOmprehens￿e income
£17.2M
£18.4M
Awzrds Indude-
Investors in People Gold Award

Annual Report & Accounts: 2021122
Extracare
STATEMENT FROM OUR CHAIR
l am delighted to present our Annual Repjn for 2021122. after what has been another tlemanding year where Exlracare h35 risen to
the challences face(1 as a result of the Cowd-19 pandemic.
Our Chèrity continues to thrive and the cash reserves we've generated. as a response io issues we encountèred when the pandemic
initially hit In March 2020. shows what a stron8 financial position we are now in.
You will see within the Annual Report that we substantially achieved the main targets we set otst in OUT Annu31 Business Plan fDr
2021122. We continue to strive to improve our olferin8 Ill telation to valve for money. and any irnprovemeni in our bottom-line
surplu5 will not be at the expense of the quality ol servicewe olfer.
l am happy to report we have been able to return to factrtLFface eoard meetings during 2021122. which wth so many new Trustees
has been a real positive. The pandemic tauehi us so many thing5 about new way5 of workin& rnany of which we will continue to Use.
However. there is no substitutefor in person meetings when di5CU5sing the str3tegicobjecrives forthe Charity overthe coming years.
Therefore, as we were 5eitin8 the scene for the 2022-27 Corporate Plan. it was a pleasure to be doing this in per50n.
We were saddened in the yèar to recelve the news thai our Trustee. David Mdl, had died. Dawd was a valued Trustee. who undertook
his role with such dedication and commnrnent ro Emtracare. He Will be sorely missed by all that kfiew him.
I thank all our colleagues and volunteers who enable us to deliver our excellent services. and all those that donate to the Charity,
through either money or gooés donations which are ihen sold in our Retail 5hop5.
Finally, I'd like to extend my thanks to our residents. The past couple of year5 have been difficult and I know at times you will have
felt frustrated at the restrittions enloiced. Your patience and tsnderstanding have enabled us to 5ucce55fully manage a very difficult
period lor the Charity and ensured we are now in the besi possiwe position to deliver a Trew arnbtjous five-year Corporate Plan.
Nlcholas 8aldwin CBE
Chair

Annual Report & Accounts= 2021122
Extracare
FOREWORD BY THE CHIEF EXECUTIVE
This time a year ago I wrote how theCovid-19 pandemic had severelyimpacted the UKthrou8hout 2020121. including the huge impact
it had on our operations. The challenges wefaced did notjvst disappear as weentered 2021122. with newvariantsand l¢xal lockdowns
posing continuing challenge5 for us to navigate.
Our pantlemic priorities have remained consistent over the previou5 Iwo years. and l am extremely proud of my colleaEues who have
worked iirelessly to help us-.
11 Keep vur residents Maff safe- •nd
21 Keep our Charity ffinantlally viable.
During the pandemic we were able to keep our resident sat15fattion levels high. 88% ot our re5iLlents stated they felt safe living with
us throu8h the pandemic. with 80% sayin8 they felt supported in getEin8 e55enti315 durin8 lockdowns.
Sadly, a number ol our residents died as a result of £onrractinB Covid-19. However, Ihe deaths in our locations were le55 than those
seen in our core demographic across England overall. and rnarkedly lower than those recorded in tare hornes.
Due ro the uncertainiythi5 time last year. we again agreed with iheTrustee5 toformulare an AnnLtal Busine55 Plan and delay our five-
vear Corporare Plan until the external environrnent had senled. Within our 2021n2 Annual 8usine55 Plan we set ourselves six key
tar8ets, these being..
Se¢yrÈ all approvals lincluding p￿nn1￿ and method of toftstrurtionl for Sheniey Wood 3 and onÈ nÈw willage to enable both
to Start on site (subject to fundingl
The appraisal lor SFTÈnley Wood has been 3pproved by the Board and the development was experted to commence in
2022123 subject to the successful land purcha5e- which is now looking in doubt.
Athie¥e CQC good or outstandiD¥ all lotations insperted
Norie of our locations were in5peited by CQC duringthe year.
Achieve resmlent exptritnce raiine$ 0180% in ¥illaees and YJ% in sthemes
Resident satisfadion in our villa8es was 91%.. and
Resident satisfaclion in our Schemes was 94.7%.
Athieve staff satlsfaction scores.. 75% of tsur employees will be Saiisffied with Exincare as an employer and 90% of our.
employees will be fully committed to our Vision
68% 01 ovr employees were satisfied with us as an employer- an
91% of our ernployees are fully committeLI to our vision.
Achieve a total surplus excess of £12m aTrd limté the undeflyini oper¥lonal loss li.e. emcluding resabesl to £l.IM
Total Surplus of £17M' ané
Operational performance is break-even.
Ensure we meet or emceed the Regulator of Socia Mouslng's eMPÈCtations.
We continued with our IDA read(ness plan.
It has been great to see our locaiions returning to their vibrant best over the latter hall of the year with residents back 50cialisin8 and
undertaking activities. Providing'better lives lor older people. 15 not only our vision. but it is a150 our passion. and this can only truly
be maximised when our locations are completety open and full of residents. colleague5. CUStorner5. and visitors.
Financially we have continued io strengthen our cash holdings this yeor. a target in the Annual Business Plan for 2021122. We were
able to cancel our £IOM revolvin8 credit facility three months early. 8iven that by the turn of the calendar year we had already
surpassed ou¥ £20M cash targei. These accoun15 demon51rate the return to a 5tron&er sales rnarket, which ha5 seen our cash position
lincludin8 investments) at the year-end increaseto over £30M.
Given that uncertainty seems to be diminishin& our Board of Trustees have ayeed now is the right time to cornrnit to our rnediurn-
term future, and as such we have agreeé our 2022-27 Corporate Plan. This plan was formulated wth the supporr and Input of Trustees.
colleagues and most importantly our residents. We want 10 Strengthen our connection wth our residents further over the course of
the nexr five years and ensure they are at the heart of every éecision we make.

Annual Report & Accounts.. 2021122
Extracare
Our Corporate Plan focu5es on three areas. these being..
Developing new villa8e5.'
Operatin8 ourvillages and scheme5.' and
Supporting our villaBe5 and schemes.
Throughout this report you will read how we have already been focusing on ihese area5. as well 3$ the future plans we have in place.
11 is an exciting time to be involved with the Charity as we go from strength to strength in a fast-growing sertor.
On behalf of the Exetutive Leadership Team. I'd like io we ihanks to tyJr Tvustees. our tol￿agueS. and ou¥ volunteers. who never
cease to arnaie me with their effort and dedication to ensure Extracare Charitable Trust continues to thrive.
ToBether, we will conlinue to create'better Irves for older people..
Mick Laverty
Chief Executi¥e

Annual Report & Accounts= 2021122
Extracare
LEGAL AND ADMINISTRATIVE INFORMATION
hzitty Name
The EXtraca￿ CharitableTrust
GO￿1￿1￿ Instrumert
The Chartty is a company limited by 8uarantee and not having a share capital. A5 Such
it ISKoverned by fts M•Morandum andArtides ofAssociarion, whKh were lastamended
byspecial resolLrtion on 13 Novembef 2019. It was incorporated on 11 December 1987.
327816
Registered CharilyNufflber
Registered Social Landlord
4706
Company Aegistered Number
2205136
Members
The Thredors of the O)aiity from rime to time and stjch other persons admitted to
membership of the company under the Articles. The number of members is unlimited.
Board of Trustee$131so referred to as a DirettLWS of the Company
RetiredlResiRned
lor the purpose of Company lawl:
Formallyappointed
Nicholas Baldwin CBÉ Ichairl
Richard Clarke (Setbior Independent Th"rertorl
Harpal 8aines
Richard Byrne
Professor Guy Daly
Adrian Eggin8t
Saba Gondal
Andy Hardy
Karen Helliwell
Susan Lock
Mary Martin
David Mell
Philip Riman
susan Whelan Tra£y
Kim Wootton
11 November 2020
14 November 2018
21 June 2021
21 June 2021
18 March 2019
l March 2020
20 September 2021
21 June 2021
l March 2020
l March 2020
15 Novembet 2017
l February 2018
23 April 2019
13 November 2019
10 Novernber 2021
10 November 2021
13 ju￿ 2021
21 June 2021
17 December 2021

Annual Report & Account5: 2021122
EJ(traCare
Committee Member5hip5
Includes oll Trustee members (current Nl und/ormerlXJJ
Trustee5
Audit &
Assurance
De¥eJoprnent
Nornination5 &
Remuneration
Operation5
Fundrai5in&
Research &
Advorary"
Harpal Baines
Nichola5 8aldwin
Richard Byrne
Richard Clarke
Professor Guy Daly
Chair
Former Chair
Adrian Eggington
Saba Gondal
Andy Hardy
Karen Helliwell
Susan Loik
Mary Martin
Chair
Former Chair
Former Chair
Davbd Mell
Former Chair
Philip Riman
Susan Whelan Tracy
Kirn Wootton
* RKharJ i%also ihe Tru%1 r0wesenlalr¥èc￿ the olExt￿art R*t>l Limittd
' Comtnirtee nowdisbafjded
Chair
ChaiT
Company Stcrètary
Executive Leadership Team
(principal members of staff and
kty manaRement petsonnel as
defined bythe Companie5Aal
Angela Carpenter
Mitk Lave
An8da Carpenter
Chief Executive
Executive Director Go¥ernance and Compliance (from
01102120221
Executive Diredor Operations Ifrom 01109120211
Executive Director Operations luntil 16107120211
Emecutive
Dirertor Marketing and Inn¢>vation Ivntil
Joanna Grainger
Angela Harding
Henriette Lytile-Breukelaar
30104120211
Chris SkÈlton
Kevin Willetts
Executive Direttor G)rporate Resources
Exet￿1Ve DirectOT Develtspment. Sales and Procurement
(until 28102120221
Register*d and prin¢yal office
7 Harry Westrjn Road
Binley Business Park
Coventry
CV3 25N
Uoyds Banking Group PIC
Shakespeare Martineau. Pin5ent Masons
Prin¢lpal Bankers
Prirnarysolicito
Audltors
RSM UK Audrt LLP

Annual Report & Accounts- 2021122
Extracare
REPORT OF THE BOARD
The Board presents The Eytracare Charitable Trust's I'ExtraCare'l Annual Report and the avdited financial siatements for rhe year
ended 31 March 2022.
Charitable Objectives and Public Benefit
Extf3Care was intorporated in 1987 to provide seNces to older people and this is explitit in our Vision ro deliver 'Better Lives for
Older People. and our Mission'creating sustsinable comrThunities that PlLwide homes older people wènt. lifestyles they can enjoy and
care If it's needed.
We are # registered charity and as such must carry out thoritable purpose5 for the kxjblic benefit. Our charitable purposes I'obierts'l
are set out in our Articles ol Association and include".
The business of providing Idirettly or indirecttyl and mana8ingthe provision of hougn& social housing and other accornmodation
linclvdin& without limitation, nur5illB hornes, She￿ered hcrne5. hostd5 and farÈ homes). ènd assistance to help housÈ people.
and associated facilities and ameniiies or services. for people who are poor, or for people who are in need by reason ol their
age. physical disability, mental disabilrty. learning disa￿.1[￿. menial illness N chronit sickness.
The provision of care. wdfare. rnedical. Thursin& community and ￿her svvices. and associated facilitie5 and amenitie5, for
people who ore poor. orfor peoplewho are In need by reo50n of thaT age. physical disability, mental disability, learningdisabilitv,
mental illness Dr chrotTic sickness.-
The relief of sickness and the preservation and pr¥jm￿lOn of hea￿h of people who are pool, or of people who are in need by
rea50n of their age, physical disability. mental disabilily. learning disability. rnental illness or chronic sickne55',
The relief of finanrial hardship amongst elderly PEople,' alld
Any other charitable object not prohibited for a company registered the Regulator as a non-profit. private. registered
provider.
Our publii benefit is reflected in the strands of our rnodel. As a charitywhich pioneered retirement communities. we Still believe our
madel is unique by virtue of..
We are a charny. and our surpluse5 are all re-invested in the charirable activitie5.
Our éiver5e tenure rnix, which make5 us èffNd3￿e lor people from a ran8e of backgrounds and cirwmstances and
supports the diversity of our CL*nmunities.
Our villages are typically made of 260+ apartments. housing 30(k4￿ resldents. This enable5 U5 to offer 10-15
communal fatililie5 at an affordable priie to re5ident5. This stale is rare for the UX.
Our rno¢Jel of Hornes. Lifestyle and Care Is proven to benefit residents. physical and mental heatth and reduce pressure
on the health and social care sysiem.
Homes okl?r people want
Our 16 retirement villages and four smallei housing schemes Iwe operated five smaller housing ￿heMeS throughout the year.
howevÈr the agreement to manage Verona CtyJn ended on 31 March 20221 are typically made up of individual one or two-bedroom
home5, which are available for Eranting of a property lease. granlillB of a shared ownership property lease. or for social rent. Some of
our villages a150 include bungalows ané two tsr ihfee-bedroom cottages.
The horne5 we offer and our cornrnunal space5 are attrattive. comfortable. and suited to the emerging needs thai our residents mi8ht
face as they 8row older. We continue to explore the installation OF I'smart'l digiial technrjlogy and adaptations to ensure that our
residents benefit from the ways in which technoloEy can help prolong indepenéence and enhance quality of life. An exarnple is the
'srnart apartrnents. in our new villages, showcasing a range of smart technology applications induding smart speaker5, eleiiric blinds
and adaptation5 to kitchens and bathroom5_ The latest smart apartment in Sollhull Village remains open io the public.
During the year we commissioned an exercise which examined our properties in great detail and how over time our offerin8 15
chan8iD8. This work, undertaken by Glenn Howe115 Arthiiects, also focused on the dernanLls of the se£toi and will be vtilised in

Annual Report & Accounts= 2021122
Extracare
planning our uF<orning extensions and new village developrnents. The repM ha5 been presented to Trustees and Management and.
arnon8st other things, gives a detailed insight into the design of our current villages. the external enwronment affecting the setttsr,
our client base and the green agenda. Thi5 work wll be vsed io inform our ne￿ developments 3nd eNtenslOnS.
Llfeswes ihey can enjoy
Ovr communities offer a wide ranRe of communal facilities and oPport￿lI1eS for heahhv. active. and fulfillin8 lifestyles. These include
facilities such a5 a restaurani, gym. craft room. greenhouse. and games roorn, together ￿th a dedicated activities coortlinator in every
location to deliver a varied programme to ovr residents.
Volunteerin8 IS at the heart of Extiacare tommunities. We have over 2.100 vo14Jnteers. with two Ihirds of our volunteers in locations
being residents. We understand the iremendous benefits ol volunteering to our location. often delIVer￿nE services which would
otherwise be unafforisable. whilst alsosupportifigour re5identsdirertly in avarietyolways. In addiiion ro everythingthatvolunteering
bring5 to Extracare, we know that our volunteer5 a150 benefit from the experience. Our vast volunteeTillK programme is exceptionèl
in our retirement communitiÈs.
Ovr award-winning wellbeing service supports i)vr residents, improves their healih and enables them to remain indepenéent lor Js
long as possible. The team helps impiove wellbeing through programme5 such as the'Engaged Lives Prcjett., where we are equipping
residents with the $ki115 to build t￿ridence antl imprLwe $0(ial conneuedness. Thisiprojert was enabled through fundin8 received
from the Community Loitery Fund.
We continue to facilitate and expand a prograrnrne of healthcare student placements in ¢)ur 8irmingham Ouster. which sèw
physioiherapy studenis spending time supp(irting residents again in some of our villages from early 2022. The focus of these
placement5 is on falls prevention and sUPPOrting re5ident5 back to normal pts5t-pandemic. Prev¢ously the physiotherapy programme
had been very well rece4ved by both students and residents and is just one strand of our intergenerarional aitivitie5.
Care when it's needed
In ea¢h ol ovr wllaees and s¢heme5 we provide personal core ènd 5UPPOrt tothose residents who need it. Residents in receipt of care
include both those whose care is funded bythe local authority, as well as ihose who fund their own care. Where local authoTlty funded
care 15 at a rate lower than 5elf-funded care. we are CLynrnitted to providin8 the 5amÈ high quality of tare to all rÈsiden¢s.
16 of our locations have now been accredited by the Gold Standards Framework IGSFI for end-of-life care, providing peace of mind
io residents and theiT families that we are fully able to provide the care ihey need for as long a5 they need it. Out of the rernatnin
lour locations. two are implementinethe GSF but do noi yet havethe accreditation and two furthÈr Iotations are awèsting thetraining
which will enable them to become accredited.
Our Dementia and Mental Wellbeing Programme supports resident5 with dementia and dementiarfelated condiiion5 and is partly
funded by Extracare through our charitable fundrai5in8. Where we charge for other services provided io residents and other
beneficiaries15uch as laundry and cleaningl. we airn to maintain charges at an affordable level and. in éoing $0, Trustees have duE
regard to the public benef1t guidance published by the Charity Cornrnission. With all our services, we continue to embed value for
money principles, therefore recognising thai an affordable level will be different for each resident. The benefit to resiLlents from the
additionèl seMce5 can be significant and therefore, we endeavour to ddiver our services at affordable prices.
Equality Act
The Equality Art 2010 generally prohibirs discrimination on the %rounds of a characterisiic such as age. It does. however. allow
charities to limit the groupof people they help io those with a proteaed characteristic_ Thi5 is provided the limitation is tlÈarly stated
in their object5 and the benefits are provideLI in a proporrionate way. The Èoard. having cMsidered the gov¢ming documents of our
Charity. are satisfied that the activities of our Charity fall within this exemption as".
The provision of quality one and two-bedroom homes for dder peOe releases their prevityJ5 home5 for families-
The provision ol safe and secure cornmunities with a wide ran8e of artivities reduces lonelifiess ènd isolation increasin8ly faced
by oléer people., anLI
The promotion Df wellbeing and healthy life5tyle5 improve5 the health of the individual and ieduces their impèct on NHS and
other publicly-funded services.
In makin8 these statements. theTrustee5 h*e had due re6ard to the Equality Act 8uidance published bythe Charity Commi55ion.

Annual Report & Accounts= 2021122
Safezuarding
Safeguarding is a key goveinance prittrity for Extracare. which is committed to protecting the righi of everyone we corne into contact
with. ensuring they arE able to live work in safety and free from abuse or neglect. We operate procedures io respond to anv
vulnerable adult at risk, who is known to be experiencin& or is at risk of abuse or The8lect and vnableto protECt thernsefves. and have
reÉard to the 5afeKuarding of children where applicable in our wth.
Corporate Governance
Extracare is a registered charity and a wivate company limited by guarantee. It has no shareholders. and anysurpluses are reinvested
back into the Charity. It 15 led by a Board of Trustees. all Df whom are directors for the purwse5 of the Companies Act 2006. The
Charity is monirored and supervised by ekternal regulators intludin8 the Regulator of Social Housin8 IASHI. the Cère Quèlitv
Commission ICQCI. the Charity Commis5iQll. the Health and Safety Executive. the Inforrnation CommissioneT'S Office and by ihe
relevant trade associations. the Nètional Mousin8 Federation and the Associated Retirement Community Operators IARCOI.
Extracare Member5 and our Board of Trustees
The Board of Trustees is collectively accountable to ExtraC3re's members and other stakeholders for the long-term success of the
Charity. ExtraCare'5 member5 comprise past and current Trustee5, past Executive Oire£tor5 and Ihe Chaii of ihe Residents. Forum.
New members may be appointed by the Board in accordance wth the LThariVs Articles of Association.
The Board 15 responsible for settin8 the vision. mission. and value5 of the Charity. holdin8 the Executive Dirertor5 to account for the
Charitlls performance. Standards of conduct and corporategovernance. The 8oarLI 15 also responsible for ExtraCare'5 compliance wilh
all relevant legislative ènd regulatory requirements. In attordante with the Artitles ol A550tiation. TrnstÈes may not be paid for their
services. nor rnay they be employees of the Chariiy and as such they act in a ￿n￿ecutive capacity.
oard Conyosilioii. Tenure, atsd Renew•J
The number of Trusiees Is limited by the CharitV'5 Artides of A55(Klation to 12. 8oard mernbers are appointed on a systematic and
continuous basis in at£ordance wth our Board R￿rUitment. Induttion and Succession Policy. Appointment as a Trustee is for a term
of office ol three years ènd11mited to two consecLrti¥e terms of office in norrnal circurnstances.
Trustee5 corrte from a range of background5. including publtc bodies, the housing sector. an¢Y the Pfivate sector. Trustee tyographies
are provided on the Charivs website Ihtt
www Èxtra
are.or
ut-thE-ch rit
our-tru5tees-directors
Details of Board
appointments can be found on page 6 of this reF4Jrt.
Ouring the year there were Some chanEes io our Board M￿berShIp following the resigTration and retirernenr of three Tw51ee5 and
we have used this opportunity to bToaden diversity at Board level. Additionally. il was wth great sadness that during the year we
learned of the death of one of our Trustees. David hAell. Davtrd joined Extracare in 2018 and made a committed and valuable
contribution to Extracère.
Chair of Twstees
Nicholas Baldwin CBE was appointed as Chair for an inilial term of three years at the AGM in Novemt)tr 2020.
Board Meetin£s
The powers of the Trustees are sèt oul in the Charl￿5 Mide5 01 Association and the Board may exera5e all powers ronferred on it
bythe Article5 and in accordance with ihe Companies Acl 2￿, Ihe Chartties Att 2011 and other applicable le8i51ation. In the 2021122
financial year the 8oard had five scheduled meetings. This was increased to gx kn-monthly meetlngs for 2022123. Trustee attendance
for the year ended 31 Marth 2022 is shown overleèf-.
io

Annual Report & Accounts: 2021122
Extracare
Board Meetings
Sof5
4of5
Committee Meetin£s-
Ilof li
AGM
Nicholas Baldwin CBE (Chairl
Harpal Baines
Richard Byrne
Rithard Clarke
lofl
lofi
7of7
4of5
Sof5
Zof3
Oofl
lofl
Oofi
9of9
Guy Dalv
Adrian E88ington
Saba Gondal
Dof2
Oofl
4tyf5
3of4
8of9
Oofl
4of4
lofl
Andy Hardv
Karen Helliweii5
$4J5on Lock
3of4
4of7
lofl
nla
9of9
3of3
7of7
nla
lofl
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lof I
Oofl
4015
lofl
3013
5ofS
Mary Martin
David MÈii$.9
Philip Rifflan
Susan Whelan Tracv
Kim Wcx)tton
4of4
7of7
Sof5
Oofl
3of3
3of3
lofi
Oèts￿Ons made dÈorwi￿l1y
' Attended oneAudit & ASSvrènceCcthmittee rnttVnixotser¥er
?Appointed as Interifft Iiustee 21 Jun¢ 2021, Stepped down loN￿em￿*r 2021 aThd IDNDVtM￿r 2021
Appoinred 451nterim Trwtee ￿septembEr I021.￿ep￿ed down JO No¥ernber 1021 apwkifmen1•5Trwree 111 NovErnter2U21
' F0irn￿appoinlrnenl as Trustee IONtr•eDtsei 2021
5S*¥.month 5abbaticai from 21 J*luary 2ts21 and Sub5egwAltysttweJthwn Iljuty 2021
°Stepped down 21 )une 2021
psiepped dtswn IONovEmber 2021
Re3ppoiniedat theAnnval ￿￿eTrI ￿￿Ing10￿￿¥efflber1O2I
IDie¢ 17 December 2021
Board Committees
ThrouBhout the year the work of our Board was 5UPPOrted by Board Cornmittee5:
Audit and Assurance Comrnitiee..
Development Comrnittee..
Fundraising. Research and Advocacy Idissofved June 20211:
Nominations and Remuneration Committee. and
Operations Comrnittee.
Comrnittee5 comprtse of between three and Six Trustees includin8 Cornrnirtee Chair5. and mernber5hip of each 15 determined
considering individual's 5ki115 and experience. Commirtees meet three limes per year with additional meeting5 Scheduled if required.
Commirtee Chairs provide written assvrance reports to the Board on ihe work of the Colnmitiee and Comrnittee Minutes are made
available io all Board members_
The Board has a formal schedule of matters specifically reserved for rts approval which cannot be delegated. Other specific matters
have been delegated tr) its Committees antl these are clearly defined wbthin eath Committee's iefms of reference.
At iheirjune 1021 meeting the Board agreed to dissolve the Fvndrai5inÉ. Research & Advocacy Committee. A comprehensive review
of the Board and Committee Terms ol Reference was ihen undertaken to take account of the revised Committee structure and to
respond to the results of our annual 8oaré and Committee effecrivene5s review. New Cornrniitee anLI Board Terms of Reference were
apprtsvÈd by thè Board in Jun? 2022. This year saw the introdurtion of bi-monthty Bo•rd meetings and a reduction in the number tsf
Committee meeiings.
li

Annual Report & Accounts: 2021122
Governance Arrangements
In 2021 Extracare adopted the National Hov5ing Assoclation Code of Governance 2020 and ha5 used the 2021122 financial year to
embed complian£e with the Code. The Board routinely asse55e5 compliance with its Code of Governance to gain asstsrance that the
Charity remains compliant and identify any areas for improvement. Extracare has complied with all pro¥i5ions of the Code except as
detailed below..
Code Ref.
Code of Governance Standard
Explanation
3.8171
There is a policy and procedure setting o
how disputes and 8rievance5 involving
members of the Board can be faised and
responded to.
Although there is a poltcy and procedure relating to grievances thi5
does not apply to 8oaré members. The Board do not tonsiéer a
separate policy necessary as rhis is sufficiently covered by the Chair
and SID r￿e$. In addition. the Whistleblowing Policy lupdated and
pproved by BtsaTd in March 20221 has been extended ro mernbers of
the Board.
The GovErnance and Financial Viabilily Standard I'ihe Standard'l of the RSH requires registered providers to 3s$es5 their compliance
with the Standarsj at leasi once a year and certify their compliance in the annual accounts. We have 355essed ourselve5 against the
Governance and Viability 5tondard, Value for Money Standard. Ren15tandard and the Consumer Standards and we are compliant
with the key requirements ot these standard5.
During the year we perforrned a detailed review of The social rents that we were charging io our residen15. It wa5 identified that 55
of our properties had rent5 being charKed vknich were higher than the formula rent plu5 tolerante for supported housing. This issue
Wa5 sdf.reported to the Regulator IRSHI and resolved quickly. wilh repaymenis being mèée tothose resident5 affected.
One of the specific requirernents of the Standard is rhar Fegisiered providers shall havÈgovemance 3rran8erneTrts which ensure that
they aéhere to all relevant law Our Charity is sati51ied that it ha5 appropriate rnea5ures in place to ensure legislative and regulatory
compliance. and the Board take appropriate measures to assure thernsel¥es of ihis compliance. Trustee indernniiy insurance was i
place for the financial year.
Future Developments
As we reshaped our priorities 1Suring the pandemic. we again delivered an Arbnual Busine55 in 2021122, delaying our next five-
year Corporate Plan until the external environment became i ITttle less unPred￿table.
Durin8 the year. ir was agreed with the Trusiees that we could now start to focus on the medium term. and as such we have finalised
our Corporate Wan which cover5 2022-27. This wa5 signed off by the 8oard of Trustees in Maich 2022 with a focu5 on improving our
operational perforrnance and 5eThices. whilst also including modest levels of de4elopment over the coming years.
We are planning to extend our Wixoms wllage5. Starting OTh site as Èarly a5 March 2023. The Corporate Plan also looks at startin8
new village developmenr in its final year. 2026127. As detailed wrhin the financial s￿l￿n of this Annual Report, refinancing
discussions with turrefit and potential funiters are ongoin8. and we hope to unlock lurther fundifiB which we can in turn use to fund
additional developments.
Going Concern
Usin8 our experienie. we risk a55e$5 those risks identified as presenting the biEEe5t Ihallenge5 to the Charity. These include, but are
not limited to. the impact of the housing market on property prices." Ihe tontinued inflation growrh acr055 the UK." and the potential
impact ol further waves of the pandernic. A detailed analysis of our income and expenditvre, includin¥ possible implications for
liquidity and covenant compliance is reviewed a5 part of this exercise.
Our 30 year financial plan is based on robust a5sumptlOn5 and now includes resilience created by building a minirnum of £20m of
liouid a55ets. The model is te51ed to ensure it can withstand a range of potential risk5 and reported to the &)ard, trncluding a mitlEalion
plan.
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We are now looking to develop again. however would never do $0 unless we have access to availèblelunds forthe development. This
crirerion is included within our Medium-rerm Financial Plan. which is an Aw)et)dix 10 Corporate Plan 2022-27.
Our financial statetnent5 iomply with all ihe curreni Sialulory tequirements and wilh the requirements of the Charit¥K5 Articles of
Associarion. After making all reasonable enquiries. the Board have a reasonable expectaiioTr that the Group has adequate resources
to continve in operational existence for ihe foreseeable future. In cornin8 to this decision, the Board have considered on-goift8
financial performance data, stress testin8 of the cashflow. and any artual or potential future liabilities. The Board are therefore
confident in <oThfirminB that the Chariiy is viable as agoing concern.
Financial Viability
A hvge succes5 Story from 2021122 is the building of our £20M liquid asset contingenry, in line wilh our 2021122 Annual Business
Plan. We have invested thi5 money in accessible inve5tfflent funds. arbd Èhhough thelunds have reducÉd in value In the year following
the turbulent Worldwide ecrjnomic outlook created by the Ukrainian/Russian conflici, we remain confident that these funds will
recover and are tuirently the mtrst appropriate ￿3cC to hold furbds. We remain open to changing our investment approach to
help maximise the return on our funds_
Durin8 the year we cancelle(l our revolvin8 credit facility IRCFI with Uoyd5 Bank three rnonths early, as we no longer needed the
facility following ihe build-up of our liquid asset reserves. This facility was £60M ai ihe beginning of 2020121, dernon5tratin& how.
despite the thallen8inB environmènt faced due to the pandernic. we have tontinued to flourish as a Charity. Our property sales levels
have increased to near pre-covid levels sinie lockd¢)wn restrittions have been removed and our sales and resale5 experience is that
consumer ionlidence ha5 begun to retum.
Our fundin8 is made up of medium ènd long-terrn fècilitie5 With Lloyds of E39M to 2026 and £31M to 2040 and with BAE Pensions of
£35M to 2031. £7.5M to 2Q37 and £15M to 2040.
We conlifiue to work with investors to restnjttureour debt portlolio to ensure that it matches our ambition5 tocontinue togrow
our property portfolio.
Both our funders, Lloyds and BAE Pensions. agreed to continue to monitor C￿enant5 underthe pr￿louS 3ccountinB treatrnent of oui
properties. The Board are satisfied that covenaThi compliance will be asse55ed under the previous basis of accounting and based on
muluèlly acceptable calculations. Caliulations on ihis ba515 continue to demonstrate crjmpliance with the loan covenants.
No new development5 vrrill start site unle55 the fvll cijstof the development can be fvnded frorn committed loan facilities 106ether
with undrawn loan facilities. and with remaining cash reserves being adeqvaie to cove¥ the Charit￿5 financial cDntlnge￿ies.
Health and Safety Management
The health and safety IH&SI of our residents and sraff 15 of the utmost importancetoTrusteesand overthe last yetyrwe have continued
to invest in our location5 to ensure buildin85 are compliant, safe and well m3fia8eLI. H&S and fire safety are identified as risks on our
Board Assurance Framework. which is monitored at our Audii and Assurante Commiltee and Legal ané Regulatory compliance is
identslied as a strategic risk for the Charity.
Extracare has a comprehensive policy framework on H&S. fire and property cornpliance which demon5r¥ates understandin8 of our
legal and Tegulatory expectations. The H&S Manager is appointed as the cornpetent person in accordance with Re8ulation 7 of ¢he
ManaEefflefit Df Heaiih and Safety at Work Re8ulations 1999. We have a CorpDrate H&5 Group which moniiofs the manè8ement of
H&5 across theTrust and Retail subsidiary.
Lockdown5, caused by the Covid-19 pandernic. have resulted in unprecedented thallenges regarding our compliance work. However,
we rernained complianr on the servicing of Gas. Lift5. Water Hygiene. Fire Safety SeryicindFire Risk A55essrnents IFRAI and the
completion of Asbestos sur¥ey5 across all our l¢xation5 duringthe pandemic. Achallenge wa5 fixed wiringtestin8. given the complexity
involved in accessin6 every apartment dvrin8 a pandemic. The National Inspeclion Countil for Électrical Installation Contracr¢ng issued
guidance advising a 6-month extension and all tests were completed within this timescale.
We entered into è partnership wirh West Midlands Fire Ser¥ice Prirnary Authority Scheme in April 2021_ The partnership provide5 US
with access to their fire e#8ineerinÉ teèm who act as consultants and è'crslical ftiertd. for advice and support on all lire s8fety matters.
The partnership will assisr us in b•n8 prepaied for the impèct of the Fire Safety Act. and the forthcoming Buildin6 Safety Bill and the
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ind¥stry-wide compeiencyfrarnework comirbg from the Hackett Review. We also became a Registered StEnatory wtth'Buildin8 a SafeT
Future, in May 2022.
Staff Engagement
We use several channels to ensuie th* our staff. ￿ardlets of their role or k*aiion. are informed and engaged on matters ￿1311￿&
to rheir employmeni as well as more general matters relating to the Charity and its strategic dire(tion_
During tho year we were, for ihe second year runnin& unable to undertake our annual staff roadshows in person where a rnember of
the Executive Leadership Team visits each location to meet Staff. We felt it irnportant that, even if we were not able to physically visit
locations to deliver the roadshows. they should still be delivered both to UPLlète colleagues and also thaDk them for the work
undertaken throu8hout the pandernit. We therefore ran ihe roadshows virtually. with a rnember of the ExEcufive Leadership Tearn
virtually meeting each location.
Our Internal tommunications framework comprises of daify'line up. meetings for staff in locations," a weekfy ernail cornrnunication to
staff with important updates and change5. In addition colleague5 have rnonthly 1-2-1 work planning rneetings Wlth their line rnanaBer.
This is supporied by our'workplace by Facebook. which 15 an online iDteractNe Staff communication platforrn and accessible to Staff.
at all time5. from any devi<e. This provides a corporate communication portal vthere. important announcements. vacancies and
corporate publication5, are posted.
Our annual staff survey is an opportunity for employees to express ther views otthe Chartry as an employer. The results of the Survey
are fed back to locations and deparrment5 and artion plans ale devÈloped as a result in addition to an overall organisationèl action
plan. In addition. our 'we're listeninB' and 'su88e5tion scheme. are rneans for staff to 5ugge5t areas for improvement which are
reviewed by senior management and responded to ihroueh'you said. we di¢Y communications.
The Taylor Awarils are our annual award5 which highli£ht those staff and74olunteers who have gone above and beyond.
In the year we developE(l an Equality, (Xver5ity and Inclusion IEDII StrateRV whith was approved by our Board in September 2021.The
aim of this strategy is to set out rhe basis of a commitment io diversity with a ériver for inclusion for all. The strategy hè5 been written
as a holistic docurnent to Encompass resident5. Staff antl volunteeis_ There arefive stages which are Interlinked. They are..
To define and clearly communicate Extracare's EDI wsitsn.
To seek ownership and commiirnent to ÉDI."
To obtain and review diversity data,"
To illentify poliry 8aps,' and
To undertake EDI initiatives.
Our strategy was developed by a workin8 group and locus groups were run for interested staff and Trustees to seek views on what
should be included. Following its approval an EDI Steering GTOUP ha5 been e5tabli5hed with a cross section of staff. The Steering Group
will review progress against EDI aciions and make suggestions for development of EDI initiatives.
A staff forum 'Xchange' has been establisheé where sraff Ambassadors representing each location. Head office and the Retail
subsidiary meet with senior managers and exchange information and views and contribuie io the sirategic direction of the Charity.
We hold thegold accreditation for Investors in People and will be aimingto maintain ihi5 during 2022n3 when wewill be re-assessed.
Employees who have a disability
Our Charit￿5 workforce iDclu¢Jes 2.2% who have declared ihey have a di5abilily. It is not mandatory for indiwduals to éeclare
disabilities under the Eqtjality Att. so the number is believed to be higher than our statistits show.
All ovrstaff are treated equally andlJIr￿3S port ol any recruitment process and all applicants invitedfor inteNew are offered support
to assist thern with the process. This may include access to buildin￿ or a$5i5tance vmih tests where applicable.
We will, wherever possible. sUPP(wt any individual who becornes disabled dufiTrB th￿r employrnent by providinK further tfaining or
adaptation5 to allow them to (￿linue in their role. If the nature of the disability means thi5 15 not Possible, è.g. if an individual
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betomes physically d15abled ohd is unable to carry out a physically demanding role. then Considerations are made as to whether it 15
possible tor us ro provide re-training for the individual io carry out an ahernatiye role rfone exists.
Employees with a disability fan access support through the Access to Work scheme, ? publKly funded ernployrnent support
programme that aims to help more disabled people start orstay in work. andappty for specialist equipment to assi5tthern to continue
irn their job. with our Charity contributing toward5 the tosts.
Fundraising
Ourcharitygreatly benefir5 frorn the kindness of those who donate time. goods and moneyto us. Their donations enable u5 to deliver
services which would otherwse not be financially susiainable. and which areviial in helping us creaie better lives for older people.
Oonation5 are largely generated through=
Extracare Retail Limited, our wholly owned tradin8 subsidiary which operates Our charity shops..
Funds raised through trust5. fwndation5. challenge appeals. legacies and our torporate donations.,
Dedicated re5idenrs and staff who lead or support fundraising activiries at their I￿ations. working al0￿Side their ILKal
communities." and
The contribution of our intemal and e￿erftal ¥olunteer5 generousfy give t*ith iheir time and skills.
During the period we released a video which was sent to a small number of key stakeholders and asking if they could make a donation
to help Support our Charity. We received a wytive responseto this Carnpa￿n and may look tD roll this out furthèr in the coming year.
We are registered wth the Fundraisin8 ReEuEotor and adhere to its Code of Furbdrai5ine Prartice. We a150 art in &cordanee with all
regulations governing f harity fundraising. With ihe dissolulion ol the Funér3isin& Research & Advocacy Cornmittee and the
amendment of Board and Cornmittee Term5 of Relerence. fundraising over5ieht has moved to the Ooard (with temporary oversight
proviéed by our Developmeni Committee until thi5 rhonge was rnadel. There have been no ct>mplain15 regarding our fundraisin8
ttivitles received in the year12020121= nill.
Capital Structure
Ovr Charity is a company limiteé by guarantee and does not have shafe capitsl. As5uch it is6overned by ils MemorandLtm and Article5
of A5SOClation. It was incorporated on 11 December 1987.
Treasury Policy
C￿r Treasury Management Policy wa5 updated during the yeor and wa5 approved by ihe BDard in January 2022. It outlines rhe
principles on which we manage investmenis and I￿rrOWIng5. li also ftyms the bedrotk for our Treasury Management Strategy which
has been redralted to align with our Corporale Plan arnbitions.
It is our Charit￿$ policy to take out loans at fixed rales of interest. whi15t lirnitine the exposure to interest rate fluduation5 on any
development fundin8. Following the cancellation of the revolving credit fècility. all ovr bNfowings are at fixed rates of interest.
Our Treasury Management Policy outline5 our plansto inc[err￿taIfy build our headroorn, primarilyas liquid assets. to protect against
future unexpected events. WÈ are very pleased ihat we have achieved this tash headri)om target in 2021122.
Internal Financial Control
The Board is provided with an Annual Assurance Statemeni by the Executive Oirector Governance & Compliance, which is signed by
the Chiel Executive and the Executive Direttor Corporate Resources. outlining the iontrol measures that ale in pla¢e to provide
comfort to theTrustees on financial. governance and operational interna controls.
The Board has delegated authority lor overseeing the adequacy and effectNeness of the internal control systems to the Audir and
Assurance Cornmittee. In addition to the iniÈrnol controls exert15ed by the management and staff therÈ is a rolling intern31 audit
programme thar provides additional assurantÈS. During 2021122 our appoinied iniernal audit provider InAAI lias alLeiid¥d edLlI Audit
and Assurance Cornmittee meetin8 along with our EXt￿nal Auditor IRSMI.
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The work ol the exrernal auditors provides assurance through the interim and final audii wsits and the provision of an audit repon
and management letter. Regular meetings are held with our erternal auditor5 to provide an update on chan8es in the Charity and to
discuss Strategic and technical matters.
A corpDrète Balanced Scorecaré is used to provide ihe eoafd and its Committees with det3i1s of performance aBainsi any targets and
commitrnents included in our 2021122 Annual Business Plan.
Independent Auditor
In 50 lar as each of the Direcfor5 is aware..
There is no relev8nt avdit info¥matioTr of which the group's audiior is unaware- and
The D￿r￿torS have taken all step5 that they ou8ht to have taken to make ihemsefves aware of any rel￿an1 audit inlormation and to
establish that the audit¢y is aware of that ifif￿matx?ft.
On behalf of the Trusiee5'.
Nlck Baldwin CBE
Chalr
21 September 2022
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STRATEGIC REPORT
Sector Outlook
Background
The later-living resideniial sector has changed sl8Trific3nt￿ since the formatw of Extracare There are now a range of models lor
providin8 retirement living. r3n8in8 from a li8ht tovch approach to management to the institutional care home model. We believe
that our model of quality older persons. housin8 W¢th an option for care. still has huge demand in this space.
The a8e expe£tanry for the UK by 2030 15 expected to be 83 and 85 for men and women respettivdy. A slowin&of birth rates, coupled
with this extended life expectancy 15 Pushing the population of European countnes ioward5 those over 65.
The overall growth prosperts ol our sector are well ￿￿￿Mented. and we airn to be a marker leader in developine and operating
inte8rated retirernent communities that enablè better lives for older people
There continue to be thallenge5 around 5taffinL ￿th difficulties in recruiting acr055 a wide ranee of positions in the otRani5ation and
particularly wiihin care roles. This is a settor wide issue relarin8 10 care. It is expetted thai ihese challen8es will coniinue for some
time to come given the current demand5 on ernployment aCTOSS the tountry.
late 2021 also began to see inflation rise rapidly. owine somewhat to the price of utilitie5 and then the wèr in UkraiTre. From a CPI
figure of 3.1% at September 2021 Iwhich Is used for 2022123 rent in£ieasesl it is projetted thai a figure of greater than IO% will be
reache¢J18ter in 2022. Thesefactor5 have also resulted in a slow and steady increase in new ￿rrOWing costs. with the Bank of Erb&land
increasin8 the base rate to 1.25% in June 2022. the highest figure since 2009.
On a positive notèfor Extracare. house prices continueto rise. w¢th 3 10% increasÈ in the average house pricethrough 2021. Although
this was partially inflated due to 8overnment incentive5 around stamp duty. it is further proof thar the property rnarket currently
remains stron8 d&pite the war in Ukraine, Ble￿1 and the pandemK.
Covid-19
During 2021122 we engaged our residents again for thÈrr feedback on our handling of the settsnd wave of thè pandemic. Our mèin
objectives were to understand the resilience of our model of retirernent comrnuniiies in the face of an urbprecedented global health
crisis, and build upon our initial survey (undertaken in 20201 to help inform tsur response to arty further waves ol the pandemic
and support our vision for creatin8 better lives for older people.
Findings of the suivey included..
93% agreed that lirniring visitors to the locati￿5 had been important in containin8 the spread of Covid-19-
88% felt safe in our I￿atIonS during thè pandemit,"
More than 80% felt 5UPPOrteLI in geiting e55entia15 svch a5 Brocerie5 and ffledication., wd
77% reported that we communicated well with reydents during the pandemic.
In addition. we also Question resident5 on their mental wdltw.ng dvring the parTrdemic, and found ihe followinÈ'
39% felt socially isolatecl during lockdowns..
41% stated that the pandemic had negatively affecred their mental health..
73% felt sad at not beinE able to See children and grandchildTen: an
63% were worried at￿)￿ Iriends and farnily members.
This insight is invaluable in help￿fiR our colleagues at I(￿li0n$ deal Ymth any fuiure pandemic outbreaks. or another heètth crisis.
Understanding the fvture
Despite the Covid-.19 pandemic and lockdown re5triction5. dernand for our offer has remained strong. Thi5 is reflecteil in our sale5
performance throu8hout the year. but 5pecifitalfy towards the latter part of the period. We have been able to return to hosting sales
open day5, which have 518nificantly improved demand. éemonstrating just how important these events are in getting customers
through our doors. $0 that they can feel rhe experiente we offer when living in our locations.
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We are constantly strivin8 10 improve our under5tandin8 of the market and ressN)nd to emerging trends. Findings from competitor
analy515 in 2020 highlighted the following:
Our rnodEI continues to be dtherent to others. but other prowders use our reseaich and model to promoie their products whiih
re not wholly comparable to our5. We need to ensure we keep our profile high to generate understanding of the unique nature
of our rnodel and challenge those who use our research inappropriatefy.
Our targeted markeiing is both cost-effeciive and sufLed to our local markets. alb•t we should continLte to drive our di8ital
marketing.,
Our lifestyle marketin8 needs to be strengthened for the benefit ol resales. with unique sellin8 point5 such a5 resident
spokespe0￿e ané a regular supply of case studies bein8 Plotecied and built upon..
New entrènt5 in the market will compet& with us for luture siies. We Should build on our existing partnership5 With local
authorities and others. to secure suitable sltes; and
Olhei providers arid ARCO membeis use higher deferred char8ing IthÈ lees charged on e￿tI as their bu5iTress model. We should
rnonitor this approach and cDnsider rfthis could benefit us.
In addition. and in partnefship with three other ARCO members. we have previously cornmissioned the International Lon8eYity Centre
UK IILCUKI to undertake a study into the future market for retirement communities. The findings deepened oltr undefstanding of the
needs and expettatitsns of both current and future tustomers, and include..
All older age groups are set to grow in absolute and relatwe terms. bLrt single male household5 couple households are
particular growth 8roups. We Should consider how we can atlapt ¢)ffer and marketing to reflect this."
People's chtrice to move is more driven by 5atlsfaciion. than by finan£ials. AÉaiTr. in our messaging and approach. we shovld be
clear about satisfacfion levels amollK resident5. alld other benefits we know from our Asion and Lancaster University research..
If retirement communities don't grow in line with demand. there is a risk Ihat rnainstream housing providers ￿11 offer bespoke
hou5inKfor oldei age 8roup5:
We need to understand our future cu5torners and their driver5 for movin8 better. In particular,. Jre people by and large seeking
security, or are they people who value their independence?: and
There is a'sweet spot. for movin6 into a retiremeni cornrnunity, which seems to be betweetb 70 afid 85. Any earlieT, and people
are more likely to think they've moved loo yovn& any latw and people are more likety to think they left it too late.
We £ontinue to invest in better understanding our markei and our customers to imwove our services and refine and protect our
unique rnodel of hornes people want, a lifestyle thry can enjoy aDd care if it's needed.
Section 17211) Statement
5172111 of the Companies Acr requires a d¢re(tor of a company 10 act in the way they consider. in good faith. would be most
likely ro promote the succe55 of the company for the benefit ol ils rnernbers as a whole and in doing so have regard. amongst other
matters. to..
The likely consequences of any decision in the long-terrn:
The intere5t5 of the company's ernployees..
The need to foster the company's business relarionship5 With suppliers. customers and others..
The impact ol the cornpany'5 operatlOn5 on the corninunity and the environment..
The desirability of the company mainrainiTr8 a repuiation for high standards of busines5 conduct.. and
The need to act fairly betwÈÈn mernbers of the company.
Our residents are Ouf key stakeholders. Reports submitted to tsur Board for considerotioh include the requirement to outline any
irnpact on our residents and any consultalion th* has taken place or is planned." this tncludes consultation requirements on the shon.
term impact and the longer-term implitalions of detisions. The consultation then informs the decisions and business planning. Now
thar we are once again 3ble to have *n person Board Meetings. our Trustees are again taking the OPPDrtunity after Some Board
meetines to meet with groups of residents $0 that theirvoices are heard dirertty. This direct resident engagement is critical to ensuring
thar stakeholders have a voice ané are part of the way in which the Board ensures community impart is addre55ed.
For further information on how we as a charity have engaged wth our ern￿0vee5 durin8 ihe yeai please see sertion 'Stafl
en8agemenr' on pages 14-15. Other stakeholder interests. $￿ch as those of our funders and Suppliers. are a150 routinely considered
and during the pandemic steps were taken to ensuie ihai our bussness relaiioDships coniinued a5 closely to normal a5 PD5sible. We
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were able to reassure our Board that arran8ements were in place to ensure the payment ol our staff and suppliers was uninterrupted
during the pandemic.
Our Charity invests in technology ro help improve our residents, qualtty of life and we also consider the impacl ol our operètions on
the environment and wider communiiies. See pages 28-29 forfurther informotion Dn enwronrnental considerations and attions tèken
in theyear. and pa8e5 31-32 for People. Proce5se5 and TechnoloBy_ Our investment in iechnology is also part of our long-term focus.
Our Trustees consider both short-term and lon8-term implications ol decisions rnade. and thi5 has been especially Importafit in
relation to the unique circurn5tance5 of this financial year.
Our Trustees believe that, individually and iogether. they have xted in ihe waythat They con5iLler. in good fèith, would be mosr likely
io promote the succes5 of the Charity for the beneflr of its beneficiaries. having regaré to the stakehDlder5 and rnatter5 Set out in
5172111 (a-fl of the Companies Act 2006 In the decisions iaken durin8 the year.
Our Integrated Model
Our MIS￿On is -creating sustainable crMnmunitie5 that provide home5 older people want. lifestyles they can
enjoy and care rf it's needed".
Our unique mtsdel 15 based Homes. Lifestyle and Care..
Homes: Our locations typically Offer high-quality apartments fortheover $5s." each home 15 accessible with it5 own front door, hallway,
living roorn. typically one or two bedroomlsl. kitchen and shower rotsm. M05t w￿11 have a baltany or patio. We are always learning
from previDUS developmenrs and modern15ation programmesand aim to'futureproof ovr properties for our residents. This currenilv
incluées assessing the environmental impact of any cornponent5 that we include in our desiÈn brief.
As at 31 March 2022, 35% of our properties are for 50ci3l rent. In 2(￿) it was 94% and in 2010 it wa$ 62%. which indicates how
significantly our rnodel has shifted over time. We have moved away from managing property on behalf of other Re815tered Provider5
to Create the mix of social rented. shared ownership and full ownership homes.. providing diverse integrated retirement ctsmmunities
that are avaslable lo all.
Lilestyle= Our locztion5 proviée leisure facilitie5 which promote o healthy lifestyle and typically Include.. a bistro. café-bar. gym.
8reenhouse, (raft and hobby moms and wllage hall. The range of actryities may include Zumba, choii Singing. wheelchair aerobics,
dtgltal skills workshops. intef8enerational aaivitie5 such as stay and play eYoup5. 50ciablè outiTr85. and entertainment.
We ore now able to 8eneraie customer in518ht by cornparine data Irom our wellb*ng a55essments which are condurted before
Tesidents move in with our latest wellbein8 assessments. focvsing on improving areas including exercise frequency. loneliness. ané
social netwt>rks.
Volunteering IS at the heart of our Charit*5 ethos. offering OPPOrtunitiesfor peopleto use their skills and experientÈ, build conhd*nce
and a Sense of 5elf-worth. whilst redLKinR Potential loneline55. Resident and external volunteers prowde invaluable support. helping
activitiÈs and faciliiies. or supporting fundraising within our communities or Extracare Charity Shops.
Our Iccation5 are vibrant social hubs and visitors intlude thildren. schools. unwersities. and communty Eroup5. Visitor5 can a150 use
our facilities ¢ncluding our gyms as part of an affordable meml)ership that support5 our charitable income.
Care: Each of oui locations offer care 5errices via on-site care semce. delivered throu8h both the day and ni8ht. Care services are
predominantly assessed and delivered by our own Staff. although we do allow external providers oAsite. Our services are registered
and inspected by the CQC.
Wellbeing se￿1£e. Operated by a ream of Wellbein8 Advisors. Ihis award-wnninB service offers preventètive health advice and
promotes healthy life choices. Re5ident5 thow have a cornprehensive baseline assessment (carried out on tsur wellbeing appl before
moving in. so that we have a better understanding of their health and social care needs. Our resilierbce tool (developed with Aston
and Lancaster Universities) can re-assessthose residents identified as frail and support them through personal Boal settine to become
personally more resilient.
19

Annual Report & Accounts: 2021122
Extracare
Dementia and Mental Wellbein# SeNice.' Implemented through specially trained staff. our Dementia and Mental Wellbeing Service
offers tailored support for residents ITving wilh dementia or a cognitive impairment and common mental health condition5, airning to
reduce ihe ifflpoct of dementia and improve wellbeine. It also 5UPPOrts residen(s to get a diagn05TS of dernentta where applicpble,
aligning with national targets in England.
Progress against our Annual Business Plan key targets
For 2021122 we had an Annual Business Plan t0 1nform our ambitions for the calendar year. This followed our Board's decision to
defer cur next five-year Corporate Plan to allow us to assess the external environrnent.
Our 2021122 Annual 6u5ine5s Wan contained Several targets for the financial year with progfe55 for each of these targets being
captured in our corporate balanced scorecard repmed to our Board and Comrnittees. Six of these were key tar8ets ané ovr self-
assessed performance against them is shown overleaf..
KeyTarget
2021122
Secure all approvals Iinil. planniTrg ffietnots ol
construction) for Shenley Wood 3 and one new
village to ￿able tK)th io start on site 15ubjeci to
fundinel-
Panially achieveo. 8oard approved purthase of lano for SW3, use of
deyn rnethods of con5truclion and the overall bud8et at th￿r March
2022 meeting. SW3 start on slte scheduled for autumn 2022.
• Planning for Worcester Village on-hold a5 Council now rev&ewin£ the local
plan Iwhith had not been adoptedl. E70M included in CP 2022-27 for a
new village.
Achieve CQC good or outstandin£ for all locations
inspecied.
Achieved. No CQC inspections took place in 2021122. 18120 registered
locations have a rating of Good or OLrtstanding, I IcKation has not yet had
it5 first in5pertion and I location has a rating of Require5 Improvèment.
eK&th locations have been audited internally and outcome indicates both
meet the requirements for a ratin8 of Good.
Achieve resident experience ratings of 80% in
villages and 90% in schemes.
Achieve siaff 5atisf3ttion xores". 75% of our
ernployees wll be satisfied with Extracare as an
employer and 90% of our employees will be fully
con7mitted to our vision.
. khieved. 91%Villa8es & 94.7% Schemes.
Partially achieved. Satisfattion with ECCT not achie¥ed- ¥ore was 68%.
• Fully committed to tsur vision athieved- stole was 91%.
Achieve a total surplus in excess of £J2M and limit
the undedyin8 operatioftal loss li.e. ex¢luding
r￿ales} to £1.2M'
Achieved. Year-end surplus is £17M anLI operational performance is break-
Ensure we meet oi exceed the Re8vlator of Socbal
Housin8'5 expectations.
Continued PTogress rnade against the ￿lerna￿te plan. with our RSH self-
assessnient reflerting that progress.
' Thesefi8ure5 are bJsed tryon ouryeJrenrf manalemerf actoYnrsar￿ thren*Ms. (bw¥ti￿l PErformart¢¢ ￿She a¢¢ouhtslKuse5
¢Jn LtsCètiOnS Ferftsffh￿E, la1h*tthanthetyetalOp￿￿Iry p*f0mm￿e.
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Annual Report & Accounts.. 2021122
Extracare
Financial Performance
Our financial performance over the last three years is refierted below.
2021122
2020121
2019120
Operatlng defficit
Totzl Cornprehensive Incomè
1£1.3MI
1£3.IMI
1£3.3MI
£17.3M
£18.4M
£47.3M
Turnover
£47 OM
£41.7M
£44.2M
Reser¥es
£282.9M
£265.7M
£247.3M
All properties that have leases granted Ifull and part equity) are held fr)r ca￿tal appreciation and are tonsiijered by the Board to be
investment properties_ These are rtrvalued at each balance sheet date ai iheir fair valve. with any fair value movernent recoenised in
the Statement of Comprehensive Incomeforthe period. This only applies to theleasehold properties", renred properties held for s¢xial
housing remain on the balance sheet at historic cost ènd continue to be depreciated.
-. ￿1VfMl
Intioduttion and context
Vfm infoTrn5 how we plan, manage and operate ovr Chariryto efi5ure ihat we rnakethe best 115eof our resources to deliver our vision
of better lives for older people and into the future.
We Llefine Vfm as getting the right balance of inpurs. process and outcorne5. as described by the 3 E5..
Econoryw.. achieving the best price for what goes into prowding a ser¥ice. minimising the resources required focv5ing on cost
savin8. ¢QSt avoidance or income generation:
Efficiency.. to accomplish sornerhine with rhe best use of time and effon.- and
Effectiveness.. rhe relarionship between the intended and actual ￿ul
Regulator of Social Housing IRSHI Vfm metrks. targets. and performance
Our performance against the RSH metrics is 5h(Mn below.
RSH Vfm -
rnetrics. t3rgets & performance
2020
2020121
2021122
TarKet
2021122
2022123
Target
Siorecard
median
l. Reinvestment
6.1%
2.4%
0.4%
0.7%
0.7%
2. New sup￿￿Y
Social Housing
Nofi-social Hou5in8
3. Gearin8
4. EBITDA MRI.
5. Headline Social Housin8 Cost per unit
6. Operating Margin
(Trerall
Social Housing
7. Return on Capital Ernployed IROCEI
-0.7%
Farning5 before 1nieresi. tsxaiion, depie<iaiion. arnon15aLiOn. miioi lep31￿ i￿lL￿￿e￿. jNereM c¢vt4%
1.3%
0.0%
10.3%
0.0%
33.8%
23.0%
20.0%
17.7%
20.0%
196.1%
-0.7%
70.0%
23.7%
25.0%
£4.023
£6.059
£6.(XXJ
£6.711
£6.OCrf)
21.5%
-7.5%
19.4%
-2.7%
21.4%
-2.0%
20.0%
23.6%
20.0%
2.8%
0.0%
-0.3%
The exterfval Vfm metrics are rnodelled usin8 H￿seMark-1ed calculations. We know we afe different to many other Registered
Providers who complete the daia. and theTefore tlo not focus heavily on the Scorecard median. We do however look to improve our
operating cost per units and margins each year. whilst ensuring thÈ servicewe offer is not negativdy impacted.
21

Annual Report & Account5.. 2021122
Our Vfm reportin8 is currently under review as we creJte a new strategy and a55e55 which measure5 are irnportant to our Charity
whilst also ensurin8 we can succe55fully deliver our cor￿Tate Plan.
Extracare Vfm metrics. tarytts, & performance
In addition to the mandatory RSH metrics above we set our own intefnal vfm iafEet5_ These were chosen based on areas ol acfivitv
which directly impact Vfm of wheTe a need to enhante performance had been illentified.
ExtW3Care Vfm
rnetriis. targets & performance
2020}21 Actual
2021122 Target
2D21122 ArtU31
l. Arrears ITeduce value of pJyments duel
2.66%
2.5%
2.3%
2. Rental Voids Ireduce average period for re-letl
20.2 weeks
8 weeks
3. Operation5 SurplusllDelicitl
1£4_9MI
IEI.IMI
1£0.8MI
4. Loan to Value
55%
44.7%
S. CQC rating Good or Outstanding
95%
95%
6. Resid￿1 satisfartion rating at wlla8es
90 5% VillagÈ5
96.2% Schemes
91%
Villages
94.7% Schemes
Villages
Schernes
3.13 tne5
resident/year
7. Reduce ener8y usage
3.45 tnes
resideTri/year
3.23
C02e/resident
Rental voids- an aM￿tiouS target ha5 been set vrithin the Corporaie Plan to reduce the re-lÈt timing tsur rental properties.
There is much work being undertaken across the orBanis3tion 10 reduce this r￿ure. with recent trend analysi5 5howiTh8 this is
already paying dividends.
CQC rating- our CQC ratin& which 15 amber, is due to us awaitin8 re-in5pection at Pannel Croft Village. Given work unéertaken
internally, we are satisfied th6t if Pannel Croft Village was to be re-assessed we would be awe to record 100% against this merric.
Solihull Village. which as our newest village opening is yet to have it5 first inspection. is currently excluded from the calculation.
Energy usage- our newly developed Energy and 5usiainability Strategy will continue to support the aim of reducing energy use.
with our Corporate Plan deiailing ouy aim to be carbon neuiral by 2035. Our iarget in 2021122 was an overall intensity ratio of
3.13 C02elresident. and whilst we redtKed our emissions by 6.5% pei re5i(knt. we fell just short of this iaiget.
As mentioned abDve. our Vfm rnetrics are currently under review, and as such 2022123 tar8et5 have not been Set for these measures.
Internal Benchmarkin£
Finance Business Partners work with Re8ioThal Operation5 Mana6ers and LrKation Managers to monitor the income Jnd eNpenditure
between locations. 2022123 will see us internally benihmark a number of services across our ILKations and then promotethe sharing
of best practice to improve value for rnoney and profitabilTty.
External Ben<hmarkine
We are 3 member of Housemark, who are one of the UK housing sector's largest membership Ofgènisations and consvliancy service.
As our benchmark partner they support U5 wilh data analysis ané the external benchrnarkiTh8 prc<e55.
We are now completing the monthly Housemark KPI surveys. known as Pulse suTheys. and plan to begin using this data to help drive
our perforrnanc2 moving fon¥ard.
Social value
As a charity Iocvsed on improvin8 the lives of oldw people. we a150 have a comrnitment to sorial value. Social value mEasures the
positive value bvsinesses create for the economy. communitie5. and society. We f￿u5 on the valve that we can bring to our residents
and our local communities through our procurement actimty and collaboratioft with our suppliers. Our Prtxurement ond Wellbein8
ieams work together to efi5ure that these initiative5 are targeted towards areas that will benefit the m05t.
22

Annual Report & Accounts.. 2021122
E)(traCare
We ensure ihat each procurement exertise we underrake has at leasi io% of the overall score allocated to how Suppliers can as5i5t
us in delivering social value. The way social value could be delrvered will differ. encompassing areas such as EDI. sustainability, and
sometimes referring to our vision of belter lives for older people.
An exampleof this in praciice is the awardof the facilities managernent coniratt in 2021122. where due to the low numbers of women
joiningthe construction ir•du5try, potential suppliers were assessed on th¥r initiative5 of encovragin8 women toloin the industry and
how they assisted wDmen to develop caree15 Within their orBani5ation. Also duringthe year. we tendered our mt)bile phones cont¢act,
with potential Suppliers being assessed on how they would re(ycle old handsets," ènd for a catering ienéef, cooking classes for low
sugar recipes to be dÈlivered at those villa8es wth higher le¥els of diabetic residents Wa5 explored.
We will continue to deliver social value through our procurement activity going forward. based the UN Sustainable Developrnent
Goals. predominanily targets".
3.4- By 2030, reduce by one third prernature nwtalityfTom ￿£￿-¢0mmuniCab1e diseases through prevention and treatrnent and
promote mental health and well-being,.
12.7- Promote public procvrernent practices that are 5U5tainable, ih ac(ordance with national policies and priorities." and
17.7 - Promote the éevelopment. transfer. dissemination and diffusion of environmentally sound technoloBies to lyeveloping
countrie5 on favourable ierms. inclLtdin8 on concessional and preferential terms. as mutually agreed.
Thi5 will ensure initialive5 conrinue to focus on the areas that ale the rn05t benefKial to Extracare and its residents.
Managing Key Risks and Uncertainties
We are commilted io ensuring that risk rnanagement Is an intrinsic element of Bovernance arrangements and that our risk
management process adés value to inlorming decision making protesses to ensurÈ thÈ delivery of rhe Corporate Plan. Ovr Board
revised their risk appeiite in June 2021 to inform the preparation of the Corporaie Plan 2022-27. This provided us Wlth an updated
framework to identify how much n5k we can take and wheTe to focus ovr atteNtion ￿ reducing risks to within levels of appetite. The
Board revisited their Sales risk appetite in March 2022 before si8Din8 off our cofF￿rate Plan 2022-27 and our upd*ed Risk
Management Strate8y and Risk Management Policy_
Our Board set the risk appetste across generic risk categories recognising that a'one size fits all. approath does nor easily fir with our
bvsiness activities.
Develaprntnt
Ptopltatyd
ulture
Opera¢w)fjai
H¢4lth &SafEI¥
corn￿13￿<*
Tc<hllolaKv
Averse
Minimalist
C.auttous
Open
Hungry
Risk Appetite
Our updoted Risk Management 5trate8y Risk Mana8ernent Policy look effect from l April 2022. These help us to rnanage our risks,
secure the right opportuTrities and deliver sustainable strategic prior41ies_ We amended our risk reporting style durin£ the year to
introduce dashboard reporting to provide assurance to our Board.
Risks flowing from the pandemic havecontinued to be a focus throughour the financial year and have been mitigateé effeciivelv.
We are developin8 our 5trate8lC. t￿hnIcal, and organisational approach to cyber security to focus our efforts Dn managing our cyber
se(urity risk.
We are inthe earlystage5 of identifyin& p13nnin& and committing toclirnate change actions. Ourvfm 5raternent and also Strearnlined
ener8y and carbon reportinz Section demonstrate5 the early work we are undertakin8. and our tar8et5, around climate change.
Our 8oard cwisider the Straie8ic risks faced by the Charity to be..
23

Annual Report & Accounts= 2021122
Extracare
Risk
AppÈtite
Legal & Regulatory Compliance
A¥er5eto Minim￿151
Seriouslmajor non<ornpliance with Legal Regulatory iequirement5 results in reponable breache51incidents, potential
investl6ations/sanctions/h"nes, repu¢ational damage. and a weakened 3b¢lity to delNer Corporate Plan objectives, tar8ets and
commitments.
Mitl8ation and management measures include-.
Sirategies and 5upponing policie5 and procedureslwork instruttions:
Training, awareness and evaluation of Extracare stall,.
E%ternaiifhirJ Party visit5[Inspertions/re¥iews/advice.' and
Iniernal compliance processes and related prcKedure5.
People and Culture
Cautious
Failure to align our people and culture la5 a shared Set of valves, beliels. systems, prattices. underlying assurnption5, attitudes
nd behwioursl undermines delivery of stiate8ic 8oals and Corporate Plarb objective5, tar8ets and commitments le.£. as kev
employees become disengaged/dissatisfied and leave. behaviours 51ide. clarity and mission is losil.
Mitigation and managemeni measures include=
Extracare culture reinforced internally lamong5t personnel and residents) and externally lihrou8h OLrtward/public facing
channels).,
Structure and succession planniFTrg',
Equalr(v. Oiverslty and Inclu510n strategv*
Developmeni and implemeniation of a People Strategy that recogni5es the irnportanie of th"ver51ty approved by the Board,.
nd
Independent/third party review and assurance piovided le.8. Investors in Peoplel_
Fundinc streams
Cautioys
M3rked decrease in fundirb8 at locations. including fundirvd levels from local authorities Icare andlo¥ housing), loss cf care
contratts and marked reéuciioTr in other location income le.8_ lifestyle sewes such as caterin& gym5 and retail outlet51, leads
to a reduced ability to support the Charity's artiwties at lotations and deliver related Corporate Plan objettives. targers and
comrnitments.
Mitigation and management rneasures include..
Strategie5 lor Care & Support and Commercial..
Charging policies lor Property & Care and Life5tyle.' and
Community fee_
Cash flow
Cautious
Financing secured throuth borrowing and saleslresales. insufficient to support our fLtnding needs, and or no Satisfactory
rene8ot¢aiion of 103n financing with Lloyds. This could result in failure to meei the developmefit pro8rarnmÈ. a lack of key
stakeholderconlidence. a poor regulat0ryvia￿lItygr3éiThg and affect5 deliveryof Business Plan andlor Corporate Plan objectives,
target5 and commitrnents.
Mitigation and mana8ement Measures i￿lude=
Funding in place to provide adequate total faolities..
Re8ular ieview tsf cashflow requirements..
Attive treasury management supplemented by specialist a￿lce.. and
Regular reporting to Executive Leadership Team, Audit and Assurance Committee. and Board.
24

Annual Report & Accounts.. 2021122
Extracare
Property Market S¥le5
A significant or sustained deterioration in the hov5ing market IfallinE property pricesleconornic pre55ureslstagnationl or other
factor affecting demand (for oyr properties) produces reduced levels of sales Inew stock) an¢ resales lexisting stock) limiting the
income (from sales) and profit Ifrom resale51 reoli53ble in suppon of debi financin& reinvestment and achlevement of Business
Plan and orlcorporate Plon objectives, targets and commitmetbts.
Miligation and mana8ernenl rneasure5 include=
Demand rnea5ures including introduction of incentives. increasing levels of shared ownership and rentals..
Headroom maintained betweeft available facilities and knrowin85.' and
An agreed mitigation plan which can be invoked when required.
De¥elopment
Cautious
Challenges
suitable
locatiijnslland andlor finaniin& combined
ih
unrertainty
the
housing
marketldemand/etonornylconstruttion inLlvstry causes delays in the con51ructionlopeniTh￿emtension or refurbi5htnent of
"villa8es. Impacting sales income. cashflow, resident satisfattion. reputation and delivery ol Business Plan andlor Corporate Plan
objeciives. tarBets and comrnitrnents.
Mitigation and management measures include..
Development appraisal model in place which is refined for-lessons learnf after each develDpmeni.'
Approval reqtsired frorn Board of Trustees for new villaRe developments..
Regular review of cashflow requirements- and
Contract management processes.
Infectious Disease le￿deMic/Pa￿demlc
Cautious
Failure tc¥ plan adequately for risk rnanagement Df epidemit or pandemit infectious disease outbreaks (both established e.
influenza or ernerginzlnovel e.8_ Covié-191 irnpacts significantly on Éxtracare's operations and corporare attivities. threatens
delivery ol Corporate and operational objectives, plans and tar8et5 and jeopard15es the ChaTItY'5 continued viability.
MitlE8tion and rnanèoernent measures include:
Covid-19 Governance team in place..
Evidente. feedback. and lesson5 learned derTr)n5trates ortani5ational agility. resilience. ané effe£tivene5s of Tespon5e to
Covid-19",
Vaccine monitorin8 and re4uirernent5 for lateral flow tEstin8 in ￿0£e- ond
Maintenance of funding and ca5hflow management.
nternal Audit
Our internal audit fuThrtion is outsourced io TIAA. In line 7*thh an apprijved Internal Autlit Plan. QUT internal auéitors assess thE design
and effectivene55 of our risk management and internal coThirols. reporting to rhe A￿di1 & Assurance Committee. rhe annual Internal
Audit opinion for 2021122 stated YIAA 15 Satisfied ihal. for the area5 reviewed durin8 the year. Extracare CharitableTrust (the T¥u5VI
has reasonable and effettbve risk management, control. and governance processes in place..
Internal Audii recommendations are fracked toensure Irnplem￿IatlDn. wth oversight prLNided bytheAudr¢ & Assurance Committee.
25

Annual Report & Accounts.. 2021122
Extracare
Risk Summary
Our Board of Trustees has..
Considered the major ri5k5 and uniertainties to which the Charity is exposed..
Satisfied them5elve5 that s￿terns or procedures are established io manage and rnitlBate these-
Sought independent assurance from internal audit,- and
Reco8nised that contro15 wll be 5tren8thened a5 Jvdit recommendatH)ns are implemented.
Developing Villages
Developing high quality. accessible and attractive ¥illaBe5 Wlth homes older people want is an essential cornponent of the overall
succe55 of our Charity. Income from the gr3niing ol initial and subse4uent property leases and from property rental Is a major
contributor to our overall surplus which underpins ability to ofler a range of high-ouality charitable sevvites and to ensvre oui
building5 are rnaintained to a high standard.
Portfolio Development
It was decided when the pandemic first hit Ihat developrT*nt artivity wovld be paused whi15t we overtamethe operational challÈnges
we faced. This wo5 made an Èasier decision given that we On￿ had our Solihull Village and Earlsdon Phase 2 extension on site and that
we were coming off the back of a healthy development pipeline éelivered duiinBth? previou5 Corporate Plan_ When our £20m liquid
35set reserves target had been achieved it was always the Charit￿5 plan to resume measured grovAh tsf our asset base. and as we
approach 2022123.that is what we will do.
The previous granted plannin8 permission for Phase 2 at our Bedford Wixams Villa8e has been extended lor an aéditional three years
and sièrt on site forthe build is evrrently expetted to be towardsthe end of 2022123 or earty in 2023124.
We Continue to look for new development opportunities workn"n8 ck)se￿I With local aLrthorilies. developers. housebuilders. and
construrtion partners to identify new ￿lIage sites and exlension opportunitie5.
Cgnstruction and Building Innovation
We are continually exploring ways to improve cwjr approach to construction and are investigatinB the benefit5 of rnodern method5 of
construction IMMCI, such as paneli5ed modular build, with a view to reducing the tirne on site and the impact of noisÈ and
disruption tts existing residents witholtt compromisiTr8 qualitv.
We anticipate that future developments will include MMC wa either Modular build. offsite pod c005trLTrCtion. or both.
Our Research and Innovation Strategy continues to drNe change wiihin our wllages and enswes our buildin85 meet our current and
future customers. expe¢tation5.
Our EnerBy and Sustainability SirateBy sets out the ddail al￿?￿ how all developrnents wll be built ai a stanéard at leasi to the
future homes standard and we are assessin8 how ttsfurtherieduceovr carbon emissions. both in development and operatingvillages.
Modernisation
Our moderni5ation pro8ramme is a committed to continually Invest in ¢)ur exisiing villages to ensure their desirability remains at
high level throughout the buildiTh¢s life. We are always keen lo listen to our residents and undertake exlen5ive consultalion with
them whilst in plannin8 and design staBe of proceedin85.
The kÈy aims of our modernisation programme are=
More outward looking villaee environment-
Better space vtilisation wthin the villa8e',
A more environmentally friendly village.. antl
Technology enabled village.
Ouring 2021122 we paused the moderni5aiion programrne alonEside pausing devdopmeni activity. This wa5 a key rnitigation for u5 In
protecting our cash flow however we are now In a position where we are able to recommence ￿th the programme and our Lark Hill
Villa8e rnodernisation 5tarteil in April 2022.
26

Annual Report & Accounts: 2021122
Extracare
It is our aim to undertake five modernisations across the fve years of Corporate Plan 2022-27, wth £15M beinR allocateLI in our cash
flow to undertake these rnodernisation5.
InllSal PrDperty Leases
Given lockdown resrrbttions in 2020121, il was no Surprise thai the gr3niin% of our initial property leases for our new village locations
was down on eypectations during the year. It became difficult lor customers to view our properties during thi5 period and equally as
challen8inÈ for any potential cusiomerto Sell their own ￿￿pertY at Certain times during lockdowns.
The be8inninK of the 2021122 year a8ain saw restrictions in place. wrih local lockdowns at some locations also affectin8 our ability to
rn3rkot properties. It is to be rernembered that ourolfering 1$ at its besr when a potential customer can witness first-hand ourthrivin8
communities and the lifestyle acriviiie5 Ihat they covld be part ol if they rnove into our village5. DurinE the latter half of the financial
vear. we have once again been able to run our village open days. and wtrAic confidence in mixing with other households has slowly
be8un to return to sorne sort of normality.
Our sale5 team has worke(I tirelessty to generate interest and convert thi5 into sales. and this year 8eneTated £30.2M cash fDr the
grantin8 01 initial property lease$.
The pro8re55 on sales of our new village locations is as follows on 31 Marih 2022..
Openecl
leèses available
leases eranted
granted
HughendEn Garden5
May 2018
205
205
loo%
Stoke Giffor¢S
Novernber 2018
180
141
78%
Bedfor(J Wixams
June 2019
184
155
84%
Earlsdon Park Phase 2
November 2020
39
65%
January 2021
209
103
49%
Subsequent Property Leases
The 2021122 year witnessed the unwindiN8 of our defer￿ buyback scherne. an initiatbvt which asked lease custodians to defer thE
sale of the lease back to us. This unwindin8 in turn pushed our leasehold sales ¥oids figures up, although these have now stabilised
arnLI are expected to fall ¢)vef the coming month5.
Despite the increase in sales void5 referred to above. we have still manated io generate a resale surplus of £9.3M. Dvrin8 the yea*
we 8ranted 160 Subsequent property leases12020121- 1211, 8eneratin8 fash of £41.2M12020121- £34.SMI.
Operating(!illages
Operatin8 our villages ané 5rhEme5 effectively is kry to our residents enjoyinK an active •nd fulFillinB lifeswe, reas5vfEd by the
knowledge ihat they can access good Quality care when needed. in ihe comfort of their own home.
Engaging customerslresldent satislattson
Residents have an extensive rnenu of engagement option5 at Extracare. both locally and organisation-wide. Residents can inftuence
the local m3na8emeni of their services through Residents. Associaiions, as well as thTough 'We're Lisienin8' feedback surveys,
recruitment panels, rYK)nthly street meetings. local groups and volunteerin8 Corporately, they iThlluence Extracère's policies via our
Residents. Forum. topic 8roups and scrutiny exerases a5 well a5 ihe aforementioned mernber position held by the Chair of the
Residents, Forum.
The Resident5, Forum acts a5 the principal representative ￿d¥ for the purpose of consultation with resident5 concerning service
éelivery. performance and strate8ic plans. We work in partnership with our resHlents to create strong and cohesive communities to
enable a positive experience of living in an Extracare I￿atIon.
27

Annual Report & Accounts: 2021122
E)ttraCare
Cate Quality
The challenging targets set for our care quality have been achieved one exceptN)n ￿h1n increasingly difficult care market
conditions.
Ouring 2021122 there were no in5pertT¢3ns undertaken by the CQC at our locations. and therefore we remain very proud that at the
31 March 2022, 19 of the 21 (including Verona Courtl inspecreLI locations were currently rated 'Good' or 'Outstandin8' by the CQC.
Our newest villa8e, Solihull, has not recetved their first insp￿rtIon and Dne other. Pannel Croft. is rated •s 'Requires Improvement..
Our overall ratings remain as follows..
Five'outstanding. overall.. Br￿nS￿ck Gardens. Hagley Road. Lovat Fields, Reeve Court and Shenley Wood Willage5.'
14'Good' overall.. 8ournville Gardens Villoge. Ear15don Park VillaBe. Hu8henden Gardens Village. Hurnber Court. Lark Hill Vi1128e.
LongbriLl£e Village. New 0sCOit Villège. Rosewood Court. Stoke Gifford Willage. St Oswalds Village. Sunley Court. Verona Court
Ilanéloid mana8ed from I" Awil 20221, Bedford Wixams Village and Yate5 Coun:
Foul of the 14 rated 'G(M)d' overall Wefe rated outstanding in one domain",
One rating of 'Requires Imwovernent, Pannel Croft Village lan 355essment of risk review has been vntlerta*en by CQC which
reported no concerns in care and was positive in all Key Lines of Enquiryl." and
One 5etMce not inspected yet- Solihull Village.
Locat￿￿ SUr￿U$es
Prior to thè pandemic, there was already substantial effort io limit losses and generate margins within our operations across all
locations. With the onset of rhe pandemic and its negative impact on key income 5tream5 suth as caterin& care and apèrtment sales
and rentals. there ha5 been an even Sharper focus.
We re8ularly review incorne Éeoeratin8 activtties within our lotations to identrfy opportunities to sell servites and meet the needs ot
our residents safely.
Ovr Commertial Strategy. which relaies to services SLKh as caterin& resident acriviiies and gyrns. wa5 updated durin8 2021122. and
now adopts a robust commertial approach. coniinue5 to underpin our eflorts towards generatin8 income and £ontributing to the
limiting of losses within our service5. It includes ways to maximise commercial opportunities thai wll contribute to our long-term
financialviability as a charity." focvsingon new orfmproved services that are attracttveto resident5, 5U5tatnable and affwdable. In our
locations, this Strate8y is led by our Lifestyle Mana8er5. who are'front of house. and run our bars and bistros, gyrns and retail outlets.
Streamlined Energy and Carbon Reporting
Our Charity is committed to improvin8 It5 environrnental performance and r￿uting our carbon footprint. Reports submitted to our
Board for consideraiion now include the requirement io evalvate any environmental consid¢raiions.
Environmental Performance
Our most recently developed village and e￿ensiOn Isolihull Villa8e and Earlsdon Park Village Phase 21 have been constructed in line
with Fabric First principles and aihieved a BREÉAM rating of very good which contributes greatly to rninimising the ener8y usage.
As part of the work undertaken by Glenn Howells Architetts looking at our ¥illa8e design brief. there was a 5pecifit Focus on
environmental. economic and social sustainabilityfactor5. This work provides uswith new avenues to explore in our next development
or extension. We are also examining modern rneihods of construction when appraisin8 all ovr future L1e¥efopments.
Emisslons. Waste & Recycling
Extracare ha5 an impact on the en￿ronrnent dirertlythrough theoperation of property and indirectly throu8h those operat10Th5 which
5UPPOrt our Charitysuch as knsinesstravel, purchasing of gfM)ds and servites aftd of course keyactivities such as building Trewvillages.
In line with Government EnvironmeTrial Reporting Guidance and the Strearnlined Energy and Carbon RepNtin8 ISECRI requirernents,
we have assessed the organi5ational boundary and scopeltype of emissions as fdlow5'.
28

Annual Report & Accounts.. 2021122
Extracare
Reporting Boundory.. this ieport aims to identify anLI qvantfythe energy use and environmental impatts that occur owing to the
operation ol the villages and schemes owned by Extiacare. the head office building in Coventry and all retarl sltes that were in
operation throuEhout 2021n2 and the travel acfivities o15taff in supportinethe Charity and Subsidiary.
Scope of Erntssions.. thi5 report aims to identify and quantrfy the following types of ernis5ion5'.
Scope l Direct Emissions- emissions due to use of natural eas in boilers to provide heatin& hot water, laundry equipment
ané catering within buildings-
Scope 2 Energy Indirect Ernis5ions- emissions due to the use of electricKty to Fwovide li8htiThB. caterin& hoi water and power
for electrical equipment within ￿lIdIng$,. and
Scope 3 Other Indirect Erni55ions- erni55ions dueto the con5vmption of watei within buildings and the disposal of liquid ènd
solid wastÈ.
Ernission
5o.urce
enl
Repor.Iq8
P..evious
Scope I
Scope 2
SEope 2
Gas
45,584,675
18.827.446
434.983
423.409
66
kwh
8,349.3
3.997.6
42,813.389
18.411.826
235.128
227.179
83
7,872.1
4,292.5
80.9
6.5%
6.1%
Electricity
Water
kwh
2.3%
.9%
85.0%
-19.9%
Waste- Uquid
Waste- Solid
115.2
160.8
86.4%
-20.6%
-28.4%
-16.1%
Tnes
Travel
193.672
miles
225.083
56.4
-14.0%
-13.9%
Total scope 1,2,3
12.S78.7
12,466.6
Our ove¥all performance is a reduttion in emissions per resident 016.5% Ishown in the iniensiry talculations table belowl. This
reduction is Slightly below the tar8et but is reasonable wen the rESources dedicated to Covid-19 measure5 over the past 12
months.
Totè5 emissions a￿ sFmilar to the 2020121 figures. An increase ih eas emissK)ns has been countered bylalls in all other emissions.
Gas makes up 66% of ernissions. The rise of 6.sx in Ènergy and 6.1% in C02 emissions is primarily due to the increase in resident
nurnbers which are 7.9% higher followinB the opening of our Solihull VillaEe and Ear15don Park Village extension. Gas èmissions
per resident have 13llen by just under 2%. this following carnpaigns on how to lower energy u￿ge. We stlll have a long jOLfmey
ahead on us in relation to changing the beha￿aUr5 of our residenr5. although we not alonè in thi5 challenge.
Electricity usage has increased by 2.3% trHJt emissions have reduceé owineto thedecarbonisaiion of the grid. Electricity emissions
per re51dent have 16llen by over 13%.
Scope 3 emissions have fallen by over 23%. in part due to reducin8 ernission factors but a150 dueto a reduction of 14% in business
travel due to new ways of working which were firsi implemented durin8 the paTrdemic.
Intensiiy Ratio
We provide services for residents and herFce the mosi appropriate metric io use is the emissions per resident per year. This wll allow
lor comparisons overtime Jnd eventually between village5.
CJ"reit Rf por. -.
ReJooingiYea'
Number of resident5
3.899
3.612
7.9%
OvÈr311 intensity IC02e/re5identl
8uildin8 ener8y IC02elre5identl
3.23
3.45
-6.5%
3.17
3.27
29

Annual Report & Accounts- 2021122
Extracare
Methodology used
The key processes in compiling this report were as follows..
Energy and water daia for the villages. head office and retail were collated based on supplier invoices.,
Waste and recyclin8 data was provided by the (￿tracted waste provider data p)rtal and is based on transfer note data IN8..
Waste figures do not cover Retail sites which have minimum waste Llisposall."
Tiavel data was based on Staff expense claims..
Intensity ratio was based on our average resideni population durTng 2021n2."
All conversion factors were based on 2020 UK GoveTnment Conversion Fèdors for 8reenhouse 8a$ IGHGI reporting.
supporting Villages
We are proud of our chariiable status. We make surpluse5 from Some areas of 3cti¥ity which arethen used to subsidise oiher services
which, as a charity, we providè to our benÈficianes. ThroLeh this subsi(ty we can deltver vital care and wellbeing service5 and keep
them affordable and accessible to all our residents. regardless of their background and circumstanies. We would not be able to
continue to glow and Improve these services. whith are proven to be key to the health and wellbeing of residents. without the
dedication, 8enerosity and support of our donors, residents. staff and community volunteer5. and our external supporters.
Volunteering
Volunteering is at the heart of our Extracare tommunities. Volunteers hefp us in areas rangine from our charity shops. location
facilities such as gyms, bistros and reteption. events and activities. befriending and fundraising Not only are volunteer5 invaluable to
keeping our 5hop5 open and our locations running5moothly. volunteering a150 brings treat mental antl physical benefits to those who
volunteer. Our resident volunteers proved crucial during the pandemic T•there they supported residents to get their shoppin&
eliverie5 and to m•intain iontact with frienfls and fainilies.
Each ind￿Vidual,5 rea50n for volunteerine is unique. They may wish to make 8¢Jod use of their sk*lls and knowledge, to gain new skills
and experience to enhance their CV. build their confidence. meet new people or rnake a difference io otheT5. Whatever their reason,
our airn 15 to suppon ourvolunteers to meet their goal.
As well 35 volunteerin8 we a150 prowde valuable opportunities for Students requiring plotemenis and Work Experiente. for Duke of
Edinburgh Award. participants and for other orBani$3tion5 seeking cofp¥)rate volunteering opportvnities Wlthin wr locations and
Charity shops.
Extracare Charity Shops
In 2021122 Extracare ftetail Ltd, throuKh its charrty shops. 8enerated a 5vrplus of £360K12020121 £39K loss after tax). Shops sell
donated goods on behalf of the Charity. wirh profits generated Irom this route being retained within the Charity.
Our shops began to reopen in April 2021 following lockdown festrittion5 being lifted, and mosi have rernained open sincethen. Sorne
of our shops have been forced to close ternporarity due to ovtbreaks of Covid-19 arnon8st staff and vtslunteers. bul this has not
substantially impatted trading in the year.
It has been an exceptional year in relaiion to profits. especially given cusiomer nymbers on the high st￿1 are down on years g￿e
by. We have continued our siratÈgy of closing shops which are not profit generat*ng. and thi5 ha5 reduced the number of 5hop5 we
now have 10 40_ We are constantly on the lookout for new premi5e5 and expert to open a further three shops in the ioming year.
Performance rhi5 year has demonstrared we have been right to be confident about the luture of Extracare Retail Ltd, despite the
recent significant challenges we have bttn presented with.
The current econornic climate. afid substantial rise In the cosi of liwng will inevitably drtveconsumers to seek 8reatervalue for rnoney.
which charity shops are ideally placed to deliver. Thi5 may drive an uptltrn in charitv shop sales if the pattern from the 2008109
recession is mirrored this time around.
We rernain tommitted to the Retail Stratety agreed in 2020121. which focv5e5 on tonsolidating the retail estate, developing online
sales at shop level. and promotin8 environmental svstainability.. this will shèpeour direction moving forwards.
30

Annual Report & Accounts: 2021122
Extracare
Fundraising Artivity
We raised £57K in 20211221£95K in 2020nii through resident fundraisin& trusts. foundaiions. rhallenge appeals ané our corporate
donations.
Given that we do not currentty have a deilicated fundrèisinglunciion in the Charrty this is a good achievement and dernonstrates how
our charrtable objectives real￿ appeèl to the publit.
Art additional £744K was raised through our charity shops in the year I£IJ5K in 20201211. Thi5 SUPPOrts in reducir¢ our operating
shortfall with respect to underfunded or unfunded service5 such as Care. Wellbein& Dernentia and End of Life support.
DurinÉ the year we released a fuTrdraisinK Video which has alrea￿ been $￿tesSfUl in Eenerating donations frorn key stakeholders.
Research and Innovation
We utilise advanced technoloky in order to support our re$4lents in their day-10-day lives.
Supporting and si8np05tinK more of our residents through out smart market5 to pilot and ihen purchase voice activated
assistants such as Alexa and Goo8le Horne. and Fitbits to rnonitor their wellbeinB. Residents who were isolated from the family
or in location lockdown became lonelier, alleainE their mental ond phy51ral hÈalth. and these tethnologiÈs were a lifeline for
some residents. More residents were helped byrelativesto purcha5etablets/srnartdevites to irnprove communication methods.
With no dedicated smart technology staff in locations. our vdunteers. resident IT champson5, and k)cation staff b￿arne our
enèblers."
The t>ouble Robot device5 piloted at Wixarn5 and Stoke Giffotd villales were used during the pandemic io. keep residents in
contact with relatives. for virtual assessments with healthcare profes5iona15. ond to enablè isolated residents to participate in
exercise cla55es-
The RGS Care 5en50rs15en50rs that check how re5ident5 are livin8 in th•r apartment re8ardin8 heat, light, movement, noise etc.)
were increased through a grant Irom Innovate UK to RGS Care. so that every location had a full sÈt. Residents with issues Sltch
a5 dementia or mental health were supported during the pandemic and 501utioTrs identified to ensure safety and ongoing
independence.. and
Our 'future proofinl research in conjunttson with the lThtemational Lt￿￿e¥lty Centre UK anLI Ctsvid-19 research with Aston
University continued ro provide the evidenfefor our model. approach in the pandemic. at the 5arne time maintaiThing our piofile
as a lÈaéing provider and innovator in the sector.
People, Processes and Technology
People
Our strengFh lies in the quality and commitmeni of ￿￿r workf0￿e and ¥￿￿nteers. Creating the right environment lor our customers
depends on the collectNe elfort of all our collea8ves.
The 'lnvestors in People, IliPI award is a recognition of good practice in how 3n or8ani5ation engages with, enables, develops and
SUPPOrts it5 people: we hold Gold Award statustrom lip and we aim to maintain this levd during our next moderation in the upcominE
financial year.
Our 2021-24 People Strat￿Y supports vs in meetin8 our corporate commitmentto review howwe attract. retain. develop and engè8e
with our people and develop our cult¢Jre.
We are tommitted to providing a competitive pay and benelits package to current and prospective staff and have implemented the
Real Liying Wage to Trust staff. We3cknowledBethat recruitment and retention are issues both in ovrsertor ané atrossother sectors,
and therefore investin8 in our ernployees 15 essential. In Marih 2022 our Board approv￿ a 6% pay award irKrea5e, with all staff
receivin8 a minimum of 4%. and many of our colleague5 who undertake front line care delivery role5 receiving a higher pwcentage
increase Irom I. Apcil 2022.
2? Online Social Media Assistants and eightAdministrativeAssistanrs were recruited as Kickstarttrainees in phase one tsf ihe Kick5tart
Scheme. In addition to work experience additional tratning was Lldivered to the Kickstart individua15 to develop their skills and
experienceon customer seryice. comrnunication. irbterview techniqves and updaiingtheir CVS. At the end of this phase one individu81
secured a peTrnanent rolewith Extracare, two int11￿￿ualS secured relief contracts. Four ifidi¥idua15 havecoTrtinuedtovolunteerwithin
31

Annual Report & Accounts: 2021122
Extracare
our charity shop5. The ernployment experience and skills provided has also ena￿ed Thine individua15 to secure permanent roles
extèrnally artd two indiwdu315 chttse to go tts university. A lurther 17 indmduals were recruited in phase two of the programme and
are currently undertaking their six-month placernenl5.
Our 2021 staff survey showed ih*'.
68% of our employees are satisfied with Éxtracare as an employer-ourtargei wa5 7S%,' aThd
91% of our employees remain fully comrnitte"d to our visiw and values- our target was 90%.
Our survey highlighted a need foi us to do rnOTe around reward and recognTlion: an empha515 OTh learning and developrneni
opportunilies., and ihe need for increased employee engagement activity.
IT and Digital
Globally, the proliferaiion ol (Ji8ital health tethnoloRY continues and is set to build rapidly as a result of the Covid-19 impact on care
and health provision. At Extracare we will continueto explore and deploy smart technology 501utioTrs wherethese improve residents,
quality ol life, promote indepen¢Jence. and reduce the operational costs ass(*iated wth front line care prowsion. Digital technologv
wi11 also sUPPOrt increa5eé efficiency across our managernent and working practice5,' this approath has been accelerated as a result
of a changed working environrnent linked to the crisis.
We have embarked ￿ an ambitious digital transformation proyammeio improve performance within EKtraCare by rnaking optimum
use of digital solutions.
We will be working to a set of architectural princi￿eS ihat in part will See us introdvce Microsoft ￿naMiC$ ès our core tommercial
hub- an enterprise @rade rnulti-functionol platform that wll give us a solid foundation for digital growth.
The hi8hly inte8rated nature of data and 501utions available on the Microsoft (Jynarni¢s platform will reducethe need for custom and
bespoke integrations between Llisparate systems. making workflow and awoma11￿ easier. and helpin8 US to leverage data.
On behalf of the Trustees-.
Nitholas Baldwin CBE
Chair
21 September 2022
32

Annual Report & Accounts: 2021122
Extracare
THE BOARD'S RESPONSIBILITIES IN THE PREPARATION OF ACCOUNTS
The Board as irvstee5 (who are also the directors of The Extracare Charitable Twst forthe purposes of company lawl are responsible
lor preparing the Annual Re{￿rt and the financ•al statements in accordance with ap￿1(able law and United Kingdom Accounting
Standards (United Kingdom Generally Accepted Accounting Practice).
Company. housing and charity law requires the Trustees to prepare accounts for each financial year which 8ive a true and fair view of
the state of affairs ol the Company ond the Group and of the incorne and expEnditure of the Group forthat period. In preparing the
Group ènij Company financial statements. theTrusteÈs. as Lhreciors. are required to=
a. Sel￿t suitable accoursting policies and then ap￿V them consistentty..
obser¥e the methods and principles in ihe s￿tement of Recommended Practice 'AccountinB by Registered Housing Providers
Update 2018.:
make judgements and estimate5 that are reasonable and prudent-
d. state whethef apthicable United Kingdorn Accounting Standards have been followed. SU￿.e£l to any material departvrÈs disclosed
and explained in the financial st4tements.'
preparethe actDunts on the 8oin8 ¢tJncem ba515 unless it is inapyowiateto presume that the Company and Group will continue
in busine55.
The Trustees, as Direcrors. are responsible for keeping adequate accovnting records that are sufficient io show ènd explain the
Group's and the Compafty's transaclions ind éistlose with rÈasonable atturacy ar any limèihe finantial position of the Company and
the Group and enable rhem to ensure that the financial ststements tornp￿ with the Companies Aci 2006, the HousinE and
Regeneration Acr 2008 and theAccountine ￿'rectIOn forPFiv?teRe8isteFed Providers of Social Hous1￿ 2019. They are also responsible
for safeguarding the assets of ihe Company and the fjroup and hence for taking ieasonable steps for the prevention and detection of
fraud and other irregularitie5.
The Trustees are responsible for the maintenance and integrity of the corp)rate and finarKial inforrration included on the Extracare
Charitable Trust webslte. LegislatlDn ITr the United Kingdom governing the preparation and dissernination ol financial statement5 rnav
differ from legislation in other jurisdiaions.
33

Annual Report & Accounts- 2021122
E)ttraCare
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF THE
EXTRACARE CHARITABLE TRUST
Oplnlon
We have audited the financial staternents of The Extracare Charitable Trust Ithe'Parent Company'l and its subsidiaries Iihe'fjroup'l
lor the year end￿ 31 March 2022 which cornw5e the Con501idated Statement of Comprehensive Intome, the Group and Charity
Statements of Financial Position, the Group and Charitystatement of Chan8es in Reserves, the Consolidated Statement ol Cash Flows
and notes to the financial Statements. including significant accounlin8 policie5. The financial reporting framework that ha5 been
applied in their preparatiorb is applicable law and United Kingdom Ac£ouDtinR srandards including FRS 102 -The Financial Reportin8
Standard applicable in the UK and Republic of Ireland- Iuniied Xingdorn Generalty Accepteil Accounting Piacticel.
In our opinion the financial st8iements'.
give a true and fair view f>f ihe state of the Group's and the Pareni Companvs affairs as at 31 March 2022 and of the Group's
income and expenditure for the year then ended..
have been properly prepared in accordance with Uniled Kingdom General￿AccePted ACcount￿n£ Practice., and
have been properly prepared in accordance with the requirements ol the Cornpanies Act 2006. the Housin8 and Regeneration
Att 2008 and the Accounting Direttion for Privaie Re8i5tered Providers of 50(ial Housing 2019.
8a51$ for Dpinion
We have been appointed auéitors under ihe Companie5 Act 2LK16 and settion 151 of the Charitie5 Att 2011 and report In accordance
with those￿1$.
We conducteé our audit in accordance with International Stondards orb Auditing IUKI IISAS IUKII and applicable law. Our
responsibiltties under those standards ale further described In ihe Audirorfs responsibilities for the audit of the finan£ial 5tatement5
section of our report. We are Independent of the group in accordantè with the ethital requirements thar are relevant to our audit of
the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilleé our other ethical responsibilities in
ccoréance with these requirements. We believe that the audit evidente we have Libtained is 5uflitient and appropflate to provide
basis for our opinion.
Conclu￿oN$ rtlatin£ io golng concern
In auditing the financial statements. we ha¥e concluded that the Trustees. use of the going toncern basis of accounrin8 in the
oreparation of the financial statements is appropriate.
Based on the work we have perfttrmed. we have noi identrfied ahy material vntertainiies rdating to events or conditions that,
individuèlly or collectively. may cast ￿gnIfIcant doubt on the group's or the parent cornparrfs ability to toniinue as a 80ing concern
for a period of at least twelve rnonths frorn when the linoncial staternenis are avthorised for issue.
Our re5ponsib'litie5 and the re5pon5ibilitie5 of the Trv5tee5 Wth respect to £oin8concern are described in the relevant sections of this
repLTrrt.
Other Information
The oiher information comprises the tnformarion included in the annual report, otherthan the financial statements and our ayditorfs
report thereon. The Tru5tee5 are responsible for the other information contained within the annual report. Our opinion on the
finantial statements does not cover the other informarion and. except to the extenr otherwise explicitly stated in our rewrt, we do
nor express any forrn of a5suraThce conclusion thereon.
Our responsibility is to read the other information and, in doing so. consider whether the other inforrnation is materia11y inconsistent
with the financial statements or our knowledge obtained in the course of the audit or otherwise appears ro be matèrially misstated.
If we identify such material inconsi5rencies apparent material misstatements. we are required io determine wheiher thi5 gives rise
to a material misstatement in the financial staiements themselves. rf, based on the work we have performed, we conclude that there
15 a material misstarernent of thi5 Other informatiorb. we are required tD Ye￿rt thai fau.
We have norhinB to report in this re6ard.
OplnloThs on other mattels prescribed by the Cornpanies Art 21M)6
In our opinion. based on the work undertaken in the course of the audit..
the inlomation given in the Strate8ic Report and the Oirertors, Annval Repm for the financial year for which the financial
staternents are p￿pared is consistent wAih the financ4al statements- and
34

Annual Report & Accounts= 2021122
Extracare
the Strategii Report and the Directors. Annual Report have been prepared in accordance wrh applicable le8al requirernents.
Matters on which we are required to report by e¥¢eption
In the light of the knowledee and under5tan¢Jing of the Group the Parent Company and its enwronment obtained in thecourse of
the audit, we have not identified material misstatements in the Sirètegic Report ané the Directors Annual Aeport.
We have nothing to report in respect of the followin8 matters ift ￿latiOn tD which the Companies Att 2006 reouires us io report to
you if. in our opinion..
adequate accouAliNg re(ords have not been kepi by the Pareni Company. or returns adequate for our audit have not been
received fr(Mn branches not visited by us: or
the Parent Cornpany financial staternent5 are not in agreemenl with the accounting records and retums., or
certain disdosures of Trustee5' remuneration speeified by law are not made- or
we have not received 311 the information and explanation5 we reouiie lorow audil.
Respective respon￿bIlItIeS of Trustees
As explained rnore fully in the Trustees. Responsibilities Statement set out on page 33 theTrustees Iwho are also the Directors of the
Company for the purposÈs of £ornpany lawl are responsible for the preparation of the financial statement5 and for being Satisfied
that they give a true and fair view. and for such inieTnal control as the Trustees determine is necessary to enable the preparation of
liDancial staiements that are Iree from maierial misstaiemeni. whether dueto fraud or error.
In preparing the financial 5tatement5. the Trustees are responsible for assessing the Group's and Parent Company's ability to coniinue
as a going concern. disclosing. as applicable, matters related to going concern and using theeoing concern basis of accounting unless
the Tru5tee5 either intend to liquidate the Group oi the Paient Company or to ie35e operation5. OT hove no realistic alterThativE but
to éo so.
Auditoes responsibilities for the audit of the financial statements
We have been appointed auditors under the Companies Act 2L¥J6 and sertion ISI of the Charities Act 2011 and report in accordance
with those Act5.
Our objectives are to obtain reasonable assurance obovt whether the financial 5toternents a5 a whole are free from m•terial
misStaEement, whether due io Iraud or error. and to issue an auditor's report that includes our opinion. Reasonable assurance is a
high level of assurance. but is not a Èuarantee that an audit condvcted in accordance with ISAS IUKI will always delect a material
misstatement when it exists. Misstaiement5 Ian arise frorn fraud or error and are considered rnaterial if, individually Dr in the
aggregate. they could reasonab￿1 be expected to influence the economK decisi￿$ of users taken on the bastrs of these financial
statements.
The e￿ertt to whi¢h the audit w35 ¢onsldered capable of 41etecting irregulariiies. including traud
1rre8ularitie5 are trnstances of noTr-compliance with laws and regulations. The objectives of our audit are to obtain sufficient
appropriate audit evidence regarding compliance with laws and regulaiion5 thai have a direct effect on the determination of materi81
amounts and disclosures in the financial statements. to perform audit protetlures to help Identify instances of non<ompliance with
other laws and regulations ihat may have a marerial effett on ¢he financial statements. and 10 respond appropriately to identified or
SU5pectÈd non-tompliancè with laws and regulatith)s idÈntrfied during the audr(.
In relation to fraud. the objectives ol our auéit areto identify and assess the risk of material misstaternent of the financial statements
due to fraud, ro obtain sufficient appropriate audit evidence regaréing the assessed risks of maienal misstaternent due to fraud
through designing and implementing appropriate response5 and to respond appropriately to fraud OT Suspected fraud identified
during the audit.
However, it is the primary responsibility ol mana8ernenr. wilh ihe over5¥hi of ihose char8ed with 8ovemance. to ensure that the
entity's operations are conducted in accordance with the PTOVi5ions of laws and regulations and for the prevention and detection of
fraud.
In identifying ané assessing risks of material misstatement in respett of irregularities. induding fraud. the Group audit engagement
team".
obtained an understanding of the nature of the 5ertor. including the le8al and regulatory framework that the Group and Parent
Company opefates in and how the Group and Parent Company are com1￿¥Ing wilh rhe legal and regulatory f¥arnework..
35

Anrbual Report & Accounts.. 2021122
Extracare
inquired of managemeni. and ih05e charged with governance. abo￿ their own identification and assessment of ihe risks of
irie8ularities. including any known artual. suspected or alleged instances ol fiaud.. and
discussed matters about non-compliance with laws and regulations and how fraud might occur including assessment ol how and
where the financial statement5 rnay be susceptible to fraud.
As a ie5ulr of these procedures, we Consider the most significant laws and reeulations that have a direct impact on the financial
statements ère FRS 102. the Companies Art 2C¢)6. Charitie5 Art 2011. the Housin8 ond Regeneration Art 2008 and the Accounting
Direcrion for Private Registered Providers of Social Housing 2019 and tax cornpliance legis13tion. We performed auétt procedure5 to
detect non-compliances which rnay have a material impact on the financial 5tètement5 which included rewev•ing financial $13ternent
dlsclosures.
The most 5i8nilicoftt laws and rEgulation5 that May have an indirect irnpact on ihe financièl statement5 are Health ènd Safety at Work
Act 1974 and Regulaior of Social Housing Regulatory Standards (both Economic and Consurner standards), compliance with the Caf e
Quality c0rnrni5si￿ iequiremenls and the General Data Protettkon Re8ulatiDn5 as set out in the Data Protection Act 2018. We
performed audit procedures to inqltire of management and those charged wirh &Dvernance whether the Group is in compliance with
these laws and regulations and inspected correspondence wtlh licen5in8 or re8ulatory authorities.
The Group audit engagement team identified the risk of management override of controls arid the cornpleteness. valuatioTr and cut
off risk lor retail ?nd otheT inC(3me as the areas whve the financial 5taiements were m95t Susf eptible to material misst£tement due
to fraud. Audit procedures performed included but were not limited to iesting manual journal entrie5 and other adjustments,
eVal￿all￿& the busine$5 rationale in relatlDn to si8nifJcant, unusual transactTrons 6nd transactions entered intD Outside the normal
course of business. challenginE iud8rnents and e5timate5 and substantive controls testin8 along with data analytic5 for incorne.
A further description of our responsibilities lor the audrt of the finanoal statements is located on the Financial Aepo¥tjn8 Council's
website at-.
. This description form5 Part of our auditorfs report.
Use of our report
This repDrt is made solEly to the Company's members, as a body, in accordance wrrh Chapter 3 of Part 16 of the Compantes Act 2006.
Our audit work ha5 been undertaken 50 that we rnight 513te to the Company's member5 those matter5 we are requireLI to state to
thèm in an audiiorfs report and for no other purpose. Tv thelullestexternt permitted by law, wèdo nDt attept or assume responsibilitv
to anyone othef than the Company and the Company's mernbers a5 a boLly. for our audit work. for this report. or for the opinions we
have lorrned.
ANNA SPENCER-GRAY (Senior Slatulory Auditor)
For ané on behalf of ASM UK Audit LLP, Statutory Audiior
Chartered Accovntant5
103 Colmore Row
Birmin8ham
B3 3AG
23109122
36

The Extracare Charitable Trust
Consolidated statement of comprehensive income
For the year ended 31 March 2022
Extracare
20Z2
£'ooo
2021
f'OOO
Note
Turnover
Operating expenditvre
46.998
148,2901
41,678
144,82Jl
Oper3tin# defitit
11,2921
13,1431
Profit5 on disposal of fixed &5sets
Interest receivable
Interest and financing costs
Decrease in fair value of listed investment
Increase in fair value of investment propertie5
li
525
15.5601
14051
22.644
14.5601
16
12
31.729
Surplus befo￿ tax
15,913
14,032
Taxation
Surplu5 lorthe year
15.913
24,032
Oefined benefit pension surplusllcostsl recognised in other comprehensive incornt
22
1.335
15,6491
Toial comprehensive income forthe year
17.248
18.383
The resvlts for both years are wholty attribyialAe to continuing actiwties.
Yhe notes on pages 41 to 68 form part ol these financial statements.
These financial statements were approved by the Board of threttors on 21 Septernber 2022 and signed on its behalf bv..
Nicholas Baldwin CBE
Chalr
Richard Clarke
Trustee
37

The Extracare Charitable Trust
Staternent of financial position
As at 31 March 2022
Extracare
Grovp
2022
£'ooo
Charlty
2022
£'DOO
2021
£,￿0
2021
£.￿0
Note
Fljted asset5
Intangible assÈts
Tangible fixed assets
Investment properties
31
.124,7(K)
767.305
83
126.328
744.450
31
124.71N)
767.305
83
126,328
744,450
io. li
892.036
870.861
892.036
870,861
Current asstts
Stocks and assets held for Ji5tx)5al
Trade and other debtofs
Current asset investments
Cash and cash epuivalents
14
15
16
109
3.898
19.595
JO,6B6
138
3.332
3.838
19,S95
10.684
3.431
3.804
3.788
34,288
7,274
34.117
7.219
Creditors." Amounts falling due within one year
17
1471.2231
1436.5871
1471.0131
1436.4931
Net curient liabilities
1436,9351
1429.3131
1436,8961
1429.2741
Total assets les5 cunent liabilities
455.101
441.548
455.140
441,587
Creditors.. Amountsfalline due after more than one year
Oefined benefit pension liability
Other provisions
18
22
23
{165,4111
16.7601
181
1166.6291
19.2031
1421
1165,41Jl
16.76DI
1166.6291
19,2031
1421
Total net 055ets
282.922
265,674
282,961
265.713
Capital & reser¥es:
Restricted reserves
Revenue reserves
25
6.474
276,448
6.602
259,072
6.474
276.487
6.602
259,111
182.912
265.674
Z82.961
265.713
Company registration number.. 02205136
These financial statem￿tS were approved by the Board of Directors on 21 September 2022 and signed Dn its behalf by-.
Nichola5 Baldwin CBE
Chalr
Ilichard Clarke
Trustee
38

The Extracare Charitable Trust
Statement of changes in reserves
As at 31 March 2022
Extracare
I￿￿14￿￿Tntrt
Gwoup
Charity
Inrome and
expenditure
reserye
Income and
expenditure
reserve
fte5tricted
Restritted
reseThe
reserve
£'oc
E'ooo
£'ooo
At l April 2020
Surplus lor the year
Transfertollfroml restri¢ted reserves
240.685
18.383
6.606
240,668
18,439
141
As at 31 M¥rth 2021
6.602
259.072
6.602
259,111
Al l April 2021
Surplus for the year
Transfer to/lfroml restricted reserve5
6.602
259.072
17.248
128
6.602
2S9.111
17.248
128
11281
11281
A5 at 31 March 2022
6.474
276.448
6.474
276,487
39

The Extracare Charitable Trust
Consolidated statement ol cash flows
For the year ended 31 March 2022
Extracare
2022
É'th)0
2021
Note
Net Cash ienerated from operatin¢ artr¥ities
33
13.457
Cash fiow frr>m investing attivitie5
Purchase of tangible fixed 355ets
Proceeds on sale5 of fixed assets
Grants received
Interest reteived
Investments in current asseis
12.5361
525
114.3251
640
I20.￿￿1}
Net cash used in investing artivities
122,0101
113.6791
Cash flow from financing artivitie5
Interest paid
New Secured loans
Repayments of borrowings
Paymenrs received on property lea5e5
Satlement of property repurchase liability
15.3831
16.0461
28.000
144,0861
64,943
125,7591
11.0861
71,337
132,5191
Net cash used in fiThan¢img art6vities
32.349
17,052
Net change in ¢ash and ¢3sh equivalent5
6￿82
11.3981
Cash & cash equivolents at beginnin8 of iheyear
3.804
5,202
Cash & cash equivalents at end of ihe ye3r
10.686
40

The Extracare Charitable Trust
For the yeay ended 31 March 2022
Notes to the financial staternents
Extracare
l. Legal status
The Extracare Charitable Trust is a private cornpany limited by 8uarantee re6istered and incorporated in England and 15 an English
registereé social housin8 prowder. The addres5 of Extracaie's re8i5teied office and principal plate of business is 7 Harry Weston
Road, Binley 6u5iness Park. Coventry. CV3 2SN. The principal activities are prO￿dIng housinE ané tare to oldèr people.
2. Principal accounting politiès
Basis of accounting
These financial statements were prepared in accordance wth Financial Repurting Standard 102 'The Financial Reportin8 Standar
applicable in the UK and Republit of Ireland, I'FRS 102.1 ané the requirements of the Companies Act 2CQ6. including the provi510115
of the Large and Medium siied Companies and Groups (Accounts and Reportsl Aegulations 21M)8. They are prepared under the
hisiorical cost convention modified to include tertain financial instruments ar fair value and accordinB to the Housing SORP 2018
'Statement of Recommended Practice for Registered Housing Providers.. They also comply with the Accountins Direction for
Private Registered Providers ol Social Housing 2019. MoTretary amounts in these financial staternents are rounded to the nearest
whole £1,000, except where otherwise indicated.
Public Benefit Entitv
The Charity is a Public Benefit Entr(y. as defined wfLhin FILS 102 as -an entity whose primary objective is. to pro¥(de goods or
services for the general publi¢ community ¢y social benefit and where any equitv 15 provided with a wew to 5UPPOrting the
entity's primary objertives rather than with a view to pro￿ding a financial reium to equity providers. shar?holders or members"
Basis of consolidation
The 8roup accounts tonsolidète the attovnts of the Charity ènd its subsidiary undertah"ngs. Intra group transactions, balances
d profits are eliminated on consolidation. The consolidation is carfied out OTh a line by line basis ané all entities have
coterminous year end dates.
The accounts for the Charily include re(harKes ￿th a subgdiary undertaking which runs charity shop5 to raise charitable fuDds.
The recharEes are based on resour(es use(1 anil payments made.
The parent Charity has taken advaniage of the exemption from presenting its unconsolidated Statement of Comprehensive
Income under Section 408 of the Companies Act 2LN)6. The Company has taken advantage of the exemption frDm disc105in8 the
following inlormation in its company only accounts. as permifted by rhe reduced di5c105ure r4irne within FRS 102:
• Section 7'Statement of Cash FIow5'_ Presenlation of a Statement of Cash Flow and related notes and disclosures.
Goin6 Concern
Our 30-year financial plan is based on robust 355umptions and includes a tarEet headioorn of £20M in liouid asset reserves to
allow us to with5tJnd a ran8e of potential risks. Followin8 stre55 testing the Board agreed for prudent assurnptions around the net
cash inflow from granting of Subsequent property lease5 to be factored into our business plan to mitigate our market risk
exposure to fact￿5 such as a pandemic.
The Board reco8nises that the covenants in place with funder5 are calculated u5in8 values from the finafici31 statements as
prepared based on the accounting policies in place prior to the 201912020 chanEe of actountin8 policy. HaviThg made enquirÈs of
the fvnders and received assurance5 from the funders and receivetl legal Euidance. the Board are satisfied that covenant
compliance for the1oans disclosed in note 19 of the financial 513ternents will be judged by both fvnders under the previou5 basis
of accounting. for a period of at leasi 12 months from sign off of these financial 5ratement5 or until the Charity initiètes the
agreement of new covenanis, based on mufyally acceptable calculations. Covenant calculations have therelore been prepared,
which demonstrate tompliance. based on the previous accouniin8 treatment and reconciled back to the linancial 5tèternent5
prepared under the revised actovnting basis.
41

The Extracare Charitable Trust
For the yearended 31 March 2022
Notes to the financial statements
Extracare
Our financial statements comply with all the current statutory requirements and with rhe requirements of the Charitvs Artitles of
Association. After making all reasonable enquiries, frjr a period of at least 12 months Irom sign off of these financial siatements the
Boaré have a reas￿able expettaiion that the Group has adequate resources to continue in operational existence for the
foreseeable future. In coming to this decision. the Board have considered on-goin8 financial perforrnance data, stress testing of the
cashflow, and any attual oi potential future liabilities. The Board are therefore confidenr in confirmtn8 that the Charity 15 viable as
a going concern.
Turnover
Turnover is measured at the fair value of ihe cash £1￿$1dera[IOfft fecei¥ed or receivable. The Charity 8enerate5 the followillB
material income streams".
Rental Income receivable (after deductir6 losi rent from empty propertte5 available for lettingl.. arnd
Invoiced amounts r￿e1Vable from the delivery of care and health seNices.
Rental income is recoETrised from the point when properties under development reach practical tompletion and are let. Grants.
donations, legacies and similar income are accounted for as 500n as their arnount and receipt are cenain. In the case of un501icited
donations, this is usually only when they are received. while fundraising result5 are accounted for when the tommitment is made
by the donor. subject to fuffilment. Grants. where entitlernenl is not conditional on the delivery of a specific performance by ihe
Charity, are recognised when the Charity becomes unconditionally entitled to the 8rant.
Turnover is included on an accrua15 basis.
The Income from gooés donated for resale in the Charity shops is included in the accoufits when those goods are sold. No value 15
placed on any Stock of such Eocd5. Donated service5 facilitie5 are included èt the value to the Charity where this can be
quantified.
Investment income 15 included when rec¥vable by the Group.
SÉrvitÈ charges
Where schernes are on fixed service char8es. income is recognised in the financial statements in line with the arnounts charged to
the occupant. Certain village5 operate vaiiable semce charge5_ Where there is any difference between the estimated c05t
re<gvered from tenarit5 6lld leaseholders and the artual cost incurred, any such shortfall or SLtrplus arisin8 is carried forward and
either colle£tEd or refunded against the future yeai's tharge. Any 5hortlall or surplus arising Is shown in the staternent of financial
position within debtors or creditors as apkvopriaie.
Intan8ible flxed assets
Capitalised IT software expend(ture is initially wognised at cost and subsequently measure(l ot cost less accurnulèted arnortisatitsn
and accumulated impairment losses. Capitali5ed IT software expenditure 15 ornonised on a straight-line basis over its useful life
which is 3 years.
Taxation
The parent Charity 15 exempt from Corpjration Tax as a registered charity. The trading subsidiary is 5ubBert to corporation tax on
any profits nor éisrriblrted by gift aid to the parent Charity.
VAT
The parent Chariiv is partially exempi for VAT purposes. and consequently VAT incurred cannot be fully recovered. Where VAT is
not recoverable the expenditure is shown inclusive of VAT.
Impairmeni IEx¢luding investment properties)
Fixed asset5 ère reviewed for impairment followin8 an assessrnent at each reporting date if events or chan8e5 in circurnstance5
indicate that the carrying amount may not be recoveiable or as otherwise required by relevant accounting standards. Shortfalls
between the carrying value of lixed assets and their recoverable arnounts. being the hbgher of net realisable value and value-in-use.
are recognised as impairrnent losses in the Cons￿•dated Statement of Comprehensive Income.
42

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
2. Principal accounting policies Icontinuedl
Capitalisatlon of Inte￿51
Interest Incurred up to the time that iLlentifiable major capital proje(ts are ready for service is capiialised as part of th.e cost of the
assets and shown within fixed assets. based on interest charged on loans relatirvd to each project.
Stock
Stock is valued at the lower of cost net realisable value. Net realisable value is based upon estimated sellin8 pr+ce les5 furlher
tosts expetted ro be incurred io completion ènd disposal.
Rtstridéd reserve5
These are reserves that can only be applie(J for specified purposes. The reserve is held for rhe purpose as specified by the donor.
This is usually for a specific appeal_ Incoming reserves are accounted for on r￿elp1 btrt with reference to certain perforrnance
criteria within an agreement. Wheie cash has been rec￿Ved but performance criieria have not yet been met, such income is
eferred and released to the Consolidated statement of Comprehensive Income OTh achie¥ement of SLKh criteria.
MatrTragement of housing pmperty for other social landlords
Where the Charity has been appointed as an a8eni by a Housin8 Association partner to prowde support to the service users and
the support contratt with the Commissioning Avthority is held land carries the financial risk). the Consolidated Statement of
Comprehensive Income includes On￿that income and expenditvre which relaies solely to rhe Charnv.
Aetlrement beneffts
Oefined contribution pension scherne
The Charity's executive management are members of a fleyible retirernent plan operateLI by The Pensions Trust. The amount
charged to the Consolidated SiatemeTrt of Comprehensive Income t5 the coniribution5 payable in the year. Differences between
contributions payable in the year and contribLrtions actually paid are shown as either accruals or prepayments.
Defineé benefit pen%on Scheme
The Charit¢s employee5 are mernbefs of the Social Housing Pension Scherne ISHP51. For the SHPS. retirement benefits to
colleagues of ihe CornpaThy are funded by contributi￿$ from all participating employer5 and employees In the SchEme. Payments
are rnade to a fund operoted by the Pension5 Trust. an independent trust providinK superannuation benefit5 for employees of
voluntary or£ani5ations. These payments are matle in accordance wr(h periodic calculations by consulting actuaries and are based
on pension cost5 applicable across the vaiiou5 participatin8 Companies taken as a whole.
The èsseis and liabilities of the Charitvs share of the pension are now included on the Staternent of Financial Position. where 05 in
the prior yeai a provision was intluded linked to the stream of deficit contributit>ns. Thereby adopting the ameDdment to FRS102
"Multi-employer defined benefil plans~ issued in May 2019, earty
Actuarial 3ssvmption5 are applied to determine each companrfs share of liabilities. The assumptions are updated at the year end,
and the changes te the position go ihrou8h the'other Comprehensive Income. statemeni.
Calculation5 sre carried out annual￿ and in(JepeniJently of the pension triennial val￿atIOn.
The rate used to discount the benefit obli8ations tt) their present valuè is based on market yielrfs for high qualitv corporate bonds
with terms and currencies consistent wih those of the benefit O￿l83t10￿$.
One employee is a150 a member of a gr0￿h plan operaied by The pens￿￿S Trust (being the SHPS managers). Fvr Ilie fjrt￿th Plan.
contribvtions are re(08nised ITh expendittsre in the period to whKh thEy relate as there is InSUff￿lent ififormation available to use
defined benefit accounting. A liabilr(v is recognised for contributions arising frorn an agreement with the multi-employer pl8n that
determines how the Charity will fund a deficit. Contr¥butions are discounted when they are not expected to be settled wholly
wirhin 12 month5 of the peri(MJ end.
43

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
2. Principal accounting policies Icontlnued)
Tanglble fixed assets- Housing properties
Housing properties are properties for the prowsion of social housing and are pnn£ipally properties available for rent and are Stated
at cost less éepre(13tion. Cost includes the tost of acquiring land and buildings. development costs, interest char8e5 incurred
during the development period and expenditvre incurreil in respert of Improvemenis.
Improvements are works to existing properties. and component re￿aCeMents which have been treated separately for depreciation
purposes. which result in an increase in the net rental income. wch as a reduction in future maintenance costs. or result in
signilicani extension of the useful economic ITfe of rhe property (n the business. Onty the incrernental direct overheaij to£t5
associated with new developments or impiovements are capitalised. Direct overhead costs comprise the costs of staff time,
including salary costs and other app)rtioned direct cosis. incLtrred on the deve1oprnents from the date from which it is reasonably
likely that rhe development wll go ahead. to the date of prattical coM￿et10￿.
Investment properties
The classification of propertie5 as investrnent property or property, plant and equipmefit is b•5ed Ltpon the intehded use of the
propertv_
Mixed use property is separated between investment property antl property. plant and equipment.
InvEStment properties are initially measured at cost and subsequently measured at fair value annually with any change recogni5ed
in the Statemeni of Cornprehensiv¢ lThcorne. This calculation 15 based on the lease price achieved for a property. or on the avera8e
price of a similar archetype Ilo£ation. property size. and other design spetifitationsl. Each investment property is measured based
upon attive secured pritÈs.
Investment properties are noi depreciated.
Investment properties are leased through an upfront payment. equivakni in value Ifor the proporth)n of the property leased) to a
commercial outright purchase. When a lease is terminated. the Charity has a contractual obligation to refund the payment, less a
1% per annum deduction (to a maxirnum of IO%I. At the end of any lease rhe Trust could take the decision to lease the property
under different terms. including remowng the obligation io repurchase. It would be at this point that any ttypiial appreciation
would be realised as a capital gain. Such choice is within the powers of Trustees tts make at a time when priorities may suggest it
would better support the Charity 5 activities.
Donated land
Where lané is transferred by IDcal authorities and other puNit bodies for tonsideration below market-value. the difference
between the market value and the consideraiion given is added to cost ai the time of the donation anLI incluLled within the
Siatement of Financial Position as a liability. in accordance with treatment as a non-governrneni grant.
Fixed Asset Inve5trnents
In the separate accounts of the company. interests in Sub￿"dIaTieS are inttially rDeasured at cost and 5vbsequently measured at cost
less any accumulated impairment1055es.
Interests in Subsidiaries are assessed for impairrnent ￿ each repJr¥i08 date. Any impaiment. losses or reversals of impaimient
losses are recogpised imrnediardy in profit or Ioss_
Government grants
Govemment grants include grants receivable from Homes Éngland. local auiho¥itie5 and other govemrnent bodies. Social Housing
Grant1SHGI 15 a government grani made to the Charity towards ihe cost of acquiring andlor building adLiicional housing for rent.
No Gfant is receivable in respecr ol Investment Properties.
Government grants are r￿0@nised at the lair value of ihe asset received or recetvable when there 15 reasonable assurance that the
giant conditions will be met and the grants ￿11 be received.
Governtnent giants received lor $0(ial housing propertie5 are re£oÉnised in inctyne over the useful economic lrfe of the structure of
the asset (excluding landl under the accrvals model.
Governrnent Brants relating to revenue are recognised as income over the periods when the related costs are incurred once
reasonable assurance has been gained thai the Challty will compty with the condition5 and the fvnd5 will be received.
44

The Extr3Care Charitable Trust
For the year ended 31 March 2022
Notes to the financial statefflents
Extracare
2. Prlncipal accounting policles Icontinuedl
Other grants
Grants received frorn non-governfflent Sources are retognised usiftR ihe performance model. Grants are reco8nised as incorne
when the associated perfoTmance conditions are met.
DEpreciation
As5et5 lOStin8 more than El.l))O are capitalisetl at cost. Assets under construction for s(Kial housing are not depreciated until
brought into Operational use.
Depreciation of fixed assets is charged by equal instalments commencing with the date of acqui5￿tIOn at rates estirnated to write off
their tost or valuation less any residual value over the expected useful lives which are as follow￿..
Freehold land
not depre(iaied
Freehold buildin8s- Social housing
Main Fabric
Roof & Covering
Elettrics
Windows & External Owrs
I{￿ years
70 years
40 years
30 years
Baihroom & WC
Methanical Systems
Lift
Kitchen
30 yea¥s
30 yea¥s
28 years
20 years
Freehold buildin8s- Investment properties
Leasehold propertv
Furniture and equipment
Motor vehicle5
not depreciated
over period of lease
over 2 to 6 years
over 3 year5
Current Asset Investments policy
The Group's current a55et investrnents are (la￿lfied as finarKial instruments and accovnied for at fair value through profir or1055,
in aciordance with ihe accounting policy set out under Financial Insiruments on page 46.
Operatrn8 Leases
All leases are operating leases and the annual rental costs are charged to the Consolidated Staternent of Comprehensive Income on
a straighr line basis over the lease term.
Financial lTrstrument5
The Charity has elerted to apply the pro¥i&ion5 of Sertion 11 '8asic Finanti31 Instrumenis. and 5ertion 12 '0ther Financial
Instrurnents Issues. of FR5102. in full, to all of its finantial instrument5. Financial a55ets and financial liabilities are recoÈnised when
the Charity becomes a party to the conlractual provisions of the instrument. and are offset only when the Chartty currently has
legally enforceable ri8ht to sel off the reco8nised arnovnts and intends either to settle on a net basis. or to realise rhe asset and
settle the liability Simultaneou￿¥.
Financial Assets- Debtors
Debtors whith are receivable within one yea.r and which do not constitute a financinK transartion are initially rneasured at the
transaction price. Rent debtors are 5ub5equently measured at amoni5ed cosi. being the transaction price less any amounts settled
and any Impalrmènt losses.
Where the arrangernent with a rent debtor constrtute5 a financing transact￿. the debtor Is Initial￿ and subsequently measured at
present value of future payrnents discounted at a market value rate of interest f¢y a 5irnilar debt instrument.
A provision for impairment of éebtor5 15 estalli5hed when there is objectNe twidence that the amounts due will not be iollected
according to the original terms of the contract. Impairment k>sses are re(ognised in the Staternent of Comprehensive Income for
the excess of the carrying value of the rent debtor over the present valLe ol Ihe future cash flows discounteLI using the original
effettive interest rate. Subsequent reversals of an impairment loss that objectively relate ro an event occurring after the
impairment loss was recognised, #re reco8nised imme(l?ately in ihe Staiernent ol Comprehensive Income.
45

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the finèncial statements
Extracare
2. Princlpal accounting politles Itontinuedl
Financial Assets-Trade Investments
Trade in¥e5trnents are equity investments over which the Group has no SiEnificant influente, p)int control or control and are
initially rnea5ured at transaction pr￿e. Tran5a(tion price incluées transaction COSf5. except where tiade investments are measured
at fair value through profit or Ios5 when transaction cost5 are expensed to profit or loss as incurred.
Trade investment5 are measured ai fair value throu8h profit or 1055_ The foir value of trade investments quoted on a recognised
stotk exchange is the quoted bid price. The lair value of uThli5ted investrnent5 is measured usinE valuation techniques which include
turnover mult*ple. earning5 multiple, net a5sds or discounted cash flow5. a5 apwopriate. based on the nature and iircumstances of
the invesrment.
Finantial liabilities- Lease Buyback
The Directors have considered the buy-back obligation contained wthin property leases granted by the Charlty and conclude4J that
it meeis the definition of a financial liability under FRS102. As svch it has been presented with creditors.. amount5 falling due
within oneyear to reflect thè on-demand feature contained within the contractual arrangernent.
Financial Liabilities- Trade Creditors (including arnounts dve 10 coTrrractor51
Tiade Ireditors payable within one year that do noi constitute a financing transaction are initially measured at the transartion
piice and subsequently measured at amortised c05t. being ihe transaction price le55 any amount5 settled. where the arrangement
with a trade creditor constitutes a financing transaction. the creditor is initialty and subseouenily measured at Ihe pre5enl value of
ftsture payments discounted at the market raie of interesr for a ￿milar instrurneni.
Financial knabiliries- Borrowings
8orrowin8s are initially recognised ai the transaction price. including transaction costs. and Subsequently measured at atnort15ed
C05t ustn8 the effective intetest method. Interest expense is recognised on ihe basis ol the emective interest method and is
included in inierest payable ahd other similar charges.
Promsions
The Group recognises provisions where it has an obtigation at ihe reporting date as a result of a past event. whtch it is probable will
result in the transfer of economic benelits and that obligation can be estimated reliably.
Provisions are measured at the best estimate of the amounts required to sdtle the obligation. Vlhere the effect of the time value
of money is material. the prtsvision is based on the present value of those arnounts. discounted at the discount rate that reflect5
the risks specific to the liability. The unwinding of ihe dis(ount Is recognised wihin inierest payable and financing costs.
Crili¢èl A¢£ourttin8 Estimates ?nd Areas of Judgernent
The Charity makes estimates and assumptions concerning the future. The resulting accounting estimates and assumptions will. by
tlefinitiom, seldom equal the ¥elaied actval resuh5. The estimaies and assumptions that have 3 significant fisk of cau5inE a material
adjustfflellt to the carrying amounts of assets and liabilities within the ne￿ financial year are discussed below.
Residual value of Social Housing As5etS
The Charity considers the fabric ol buildings in social Housin8 Assets li own5 to retain a value at the end of iheir useful life. It
review$ annually it5 estirnate of the residual value. taking a precautionory approach and recogni5ing reductions from changing
market conditions and *rnpairment.
Assets with a cost of £41.983K and a Net Book Value of £39.969K have noi been depreciated in the year due to a chan8e in
estimate of their residual value. The thange affects the strurtural element of freehold propertie5 held within hou5in8 properties
(Note 101. The net effert of this is a reduttion in the depreciaiion charge of E412K. with assets being stated at an equivalent
increased value. There 15 no effect on income or liabilities_ The £harBe madÈ on all other components and on leasehold property
remains unchanged.
Defined benefit pension assumptions
The discount rate and inflarion rate are conyderÈd to be key e5timares in calculating the defined benefii liability and sensitivities
46

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the ftnancial staternents
Extracare
2. Principal atcounting polities {continued)
Critiial Area of Judgefflent
In cètegorisin8 leases as finance leases or operating leases, management makes judgements as to Wheth￿ significant risks and
rewards ol ownership have transferred to the Charity as lessee, OT to the lessee where the Charity isthe lessor.
The granrinR of property leases are treaied as financial instruments lunder FA51021 as ihere is a contractuèl legal obligation wiihin
our leases for buyba¢k.. this clause Is cla55ified as repayable upon demand which meets the definition of being a financial
Instrument. A5 the tÈrms of the lease requirÈ repayment Upon demand. the buyback liability is reflecieé within creditors under I
vear. In prattice, our experience of lease surrenders is that ihis panern ol bUyb￿kS does not materialise. nonetheless we are
obligated to adhere to accounting standards.
The risk and reward of pri<e thovement in the intervening period on Investment Properties rernain solely with the Charity.
Consequently, granting of property lease5 is not treared as a sale on the basis that rnost of 1he risk5 and reward5 of ownership are
judged not ro have been transferred to the lessee. Properties developed and let under a long lease are not held for 50ci31 hou51ri8
purposes. no Social Trlousin8 Grant h35 been received towards iheir construction and no restrictions exists to their allocaiion other
than Charity policies. They are leased throuKh an upfroThr payment. equivalent in value to a cornrnercial outright purchase. The
Trust has the obligation to"repurcha5e" the property when the lease is termirbated. The purpDse of this 15 two-fold-. It ensures that
the Village residency mix is rnaintained, with the Charity being able io select new occupants to maintain a vibrant COf*munity. and
it also 5UStains the Trust's lorlger-terrn financial 5t3bilf(y. by benefitting from property price Inflation over time. AdLlitionally, no
rent Is charged, but a deduction of 1% of the upfront payment is made from the bvyback payment. to a maxrmum gf IO%. This is
below the commercial rent char8ed for such a property.
At the end of any lease the Trvst could take the decision to lease the property under different terms. including removing ihe
obli8atioTr to repurchase. It wovld be at this point that any <apiial appretiatM)n would be realised as a capi131 gain. Such choice is
within the powers of Trustees to make ai a time when priorities may SUBgest itwould better support ihe Charity's activities.
On the basis of these considerations the leased p¥operties are treated a5 Inve￿ment properties for capital appreciation.
Investment properties are valued annually at their fair value. 7his calcvlation is based on rhe lease price achieved for a p¥operty. or
on the average price of a similaf archetype Ilocation, property size, and other design 5pecification51. Each investment property is
measured based upon active secured price5 There ha5 been Tho valuation by an independent valuer. It l5 considered the volurnÈ of
lease tran5attions in the period gives a suffiient dataset to provide a Me￿ingfUl basis of fairvalue.
Investment properties that are under construction at the period end are held as assets under construction ané are shown at their
historic c05t value. There is no readily available market data for an incomplete apartment in an incomplete retiiement village. and
valuation5 provided by Surveyors for lending and payrneAt purposes measure the tost of works complete at the survey date. Such
assets are therefore classrfied a5 property, plant aAd eqvipment_
The Charity consider5 individual schemes to be separate Cash Generaiink Units ICGU'sl when assessin8 for impairment of housing
properties held for lettln81 in accwdance with the requirements of FR5 102 andthe Housin8 SORP 2018.
Provisions
Provisions are only recognised where the Charity has an obligation to incur luture e¥penditvre as a result of a past event. The
provision is recogni5ed a5 3 liability in the Staiernent of Financial Poytion.
47

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
3. Operating Income, ope¥ating costs and operating surplus- Gt
20ZI
2021
Operating
Surplus I
(Deficirl
£'ooo
Operatlng
Syrplys I
Opeiatlng
Costs
Operating
Cost5
£'ooo
Tumover
£.￿)0
Turnovtr
Social Housing letting5 INote 41
8,399
16,6031
1.796
7.796
16.2801
1,516
Other Social Housing a£iivities-.
Development services
Ho￿SIng related support contract income
Management service5
18951
18951
19741
19741
630
13641
266
15261
422
Other social Housiibg attivtties
630
11.261}
16311
11.5021
15541
Non Social Housing letting5
Residential property income
Other ieni
16.424
319
111.8301
4.594
202
14.425
310
110,5351
1901
3,890
220
Non Soctal Housing lettin85
16.743
111,9471
4.796
14.735
110.6251
4,110
oiher non Sorièl Housing activlties
Oevelopment services
Care ènd health services
Community services
Other
Ret3il
Donations
11.8131
114.1311
12.9691
16.0411
12,S321
19931
11.8131
14.0701
11721
11.8401
371
271
11,9791
114,5781
12,4421
14.6481
12,3701
13971
11.9791
14.3451
14421
11,6431
1391
233
10.061
2.797
4.201
2.903
1.264
10.233
2.000
3.005
2.331
630
oiher non Sotial Housing activrties
21,226
128.4791
17.2531
18.199
126,4141
18,2151
Total
46.998
148.2901
11,192}
41.678
144.8211
13.1431
In addition to the income and costs of pro*din8 care to our residen￿. -care and Health Service5- include5 the incDme aThd costs
relating to the Enriched Opportunities Programrne. -Comrnunity SeNces" represents income and costs ol activitie5 provided for
our residents and ~othe￿ includes the income and tosts of servi£es such as restaurants and gym facijities at our retirement
Schemes and villaBes.
The prior year has been amended to reflect a different C05t allocation between Social Housin£ and non Sotial Housing residential
property, explained in more detail in note 4. Opwating Costs on Social Housing lettin85 have incrEased by £55IK from £5,729K tD
£6.280K and Operating Costs on non Social Housing resideniial propertie5 ha¥e reduced by £551K from £lJ.086K to £10,325K. The
table below show5 the impart OA thÈtwo segments of Operating Surplus..
2021
Published Depreciation
values
reclassified
2021 after
retlassific-
lion
£'ooo
£'ooo
Social Housing lettings INoie 4)
Operating Surplus
2.067
15511
1.516
Non 50¢1•l Housin8 Itttln8s
Non social housing lettings Surplus
3.559
551
4,110
48

The Extracare Charitable Trust
For the year ended 31 March 2022
14otes to the financial statements
Extracare
4. Income and expenditure from Social Housing lettin85- Gw)
2022
Supported
Housing and
Hou5inB tor
Older People
£'ooo
2021
Supported
Housing and
Housing fvr
Older People
£'ooo
Rent receivable and rnaintenance charge net of rdentifiable service Cha￿e5
Service charge income
Amenity intome
Amortised Eovernment grant
4.220
3,115
641
423
3,988
2.742
664
402
Turnover from Social HOU￿￿1 lettin#5
8,399
7,796
Management
Service char8e costs
Routine rnaintenance
Plarined maintenance
Depreciation ol housing properties
2.241
2.OSS
2,335
1,562
231
1.784
1.635
Operating Costs on Sotial HI￿51￿B lettings
6,603
6.280
OperatinK Surplus on Social Houyng lettings
1.?96
1.516
Void losses
46S
482
The value attributed to Depreciation of housing properties in 2021 has been adjusted by £551K from £1.233K to £1.784K. This
reflects a more precise allocation of costs between Sotial Housing and Investment Properties, the latter not being subjeci to
depreciation. The change has an opposite impact on the Operating Costs and Surplus from non Social Housing lettings artiwties la5
reported in note 31. The table below Shows the irnpact on Operatin% Surplus from Social Housing..
2021
Published
values
Depreciation
reclassified
1021 alter
reclassific-ation
£'ooo
Social Housing letttng5
£'ouo
Turnover
Operating Costs
Operating Surplus
7.796
15,729
2.067
7.796
16.2801
1.516
15511
15511
5. Interest and financing costs- Gr
2022
f'ooo
2021
£'ooo
Bank IDans
Other loans
Defineé benefit pension charge
Interest payable capitalised on housing properties under constructic
3.014
2,362
4,065
2.013
98
11.6161
5.560
4.560
No interest was capitalised in the year ending 31 March 2022 as no new Con￿ruCtion atti¥ity has taken place in the year.12021..
Interest was capitalised ro a55ets under c￿St￿UrtioTh at a raie of 3.86%1_
49

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
6. Board members and executive direcQors- Glow)￿d Charity
Members of the Board of Management are the direttors and trustees of the Charity. and att in an unpaid capacity. A total of
£1.937 was reifflbursed to Boaré members for iravel expense512021: £1.2121 in respect of Seven tru51ee5 who clairned expenses
12021.. onel.
Key mana8ernent pefsonnel are defined on page 7 of the Trustee5 Report.
Expenses paid to ihe senior management team in the year totalled £2.48912021.. £7621.
202Z
Z021
£'ooo
Aggregate Ernoluments pavableio key rnanagernent personnel (including pen5iw contributions and
benefits in kindl
686
826
Emolument5 (includin8 benefits. but exclydin8 pension Contrib￿lOnSI payable to the Chief
Executive who wa5 also the highest paid member of the senior management team
229
233
The Chief Executive is a member of ihe defined Contri￿lOn scheme. No enhanced or special term5 apply to this or any other
pension arrangement.
Pension contributions for the year endin8 31 March 2022 were E13.03912021.. £9,0331.
There are no key rnana8ernent personnel in the defined benefit pension scheme12021.. Nil) and three in the defined contribution
scheme12021.. Twol.
7. Employee Inforrnation - Groupand Clwdy
Group
Z022
Number
tharity
2022
Number
2021
NumbEr
2021
Number
Average number of employees
Execvtive direttors
Care services
Administration. fvndraiSlllR and publicity
1.050
2S8
1.041
247
1.050
151
1.041
139
1.312
1.293
1.205
1,185
Full time equivalent5
Executive directOf5
Care servites
Administration. fundraising and publicity
636
220
633
2C
636
139
633
126
779
764
Full fime Equivalents are calculated on the basis of a 37.5 hour5 week.
Staff Costs IFoTthe above ptrsonsl
Gioup
2022
£'ooo
Charity
2022
£¥￿0
2011
£'ooo
2021
£'ooo
Wages & Salaries
Social Security C05t5
Other Pension Cost5
24.346
1.865
862
24,494
1.903
803
22,775
1.761
810
22.823
1,802
745
27.073
27.21x1
25.346
15,370
The Gioup has been in receipt of CoronayTrrus Job Retention Scheme funds for the value of £23K12021.. 956KI in relation to staff
employed in Charity Shops, Gyms, Restaurants and aflivities related to the negoiiations and allocèiion ol p¥operty leases. The
figur￿ in thi5 note report the gr05$ ¥alue of staff costs.
50

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
7. Employee Information- Group and Chaii¢v
The pension cost char8e represents contributions payable io the pension fund. and are analysed below.
Group
2022
'th)o
Charitv
2022
£'ooo
2021
£.￿0
2021
£'ooo
Oefined benefit schemes
Defined contribution schemes
83
779
52
751
83
727
52
693
803
810
745
Details of the Group's pension s¢herne5 are detailed in Note$ 22. 23 and 24.
Salary bandin8 lor all ernployees l¢xcludin8 directors) earnin8 over £60,(￿#) liniludin8 Salaries. performantÈ related pay. payments
in l*eu of pension. benefits in kind and cornpensation for 10s5 0(office but ex(luding contributKJns to company pension funds)..
2022
NumbÈr
2021
Number
Salary Range.
£200,001 to £210,¢XKJ
£140,001 to £150,0
£130,001 to £140,000
£120.001 to f 130.000
£iio.l)01 to £120,000
£IOQ.IM)I to £llO.000
£90,001 to £lOO,000
£80,001 to £90,000
£70,001 to £80.000
£60,001 to £70,000
io
26
24
Pension contrtbution5 in respect of the above employees toialled £81.75712021.. £68.1631.
No hi8her paid employees 3re accruin6 benefits under the defirned benefrt pension s¢hème12021.' Nill.
Twenty-four of the iwenty-six higher paid employees are accruiTrg benefits under the define(I contribution scheme12021.. Twenty).
51

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
8. Operating deficit- Grix
2022
2011
£'ODO
The operating defltit is arrived at after chargiD&lIcreditin￿-.
Trustee indemnity insurance
Ejrttrnal auditor's remuneration:
In respect of the audit of the Charity's Financial Stateme￿$
In respect of other services..
The audit of the charity'5 svbsidiaryFinancial siaiementS
Taxation service5
Audit-related assurance semces
Other services
60
io
40
34
io
56
18
Operatin8 lea5t5
Rent payable on buildings
Other
1,140
1.192
Oepreciation of owned tangl￿t fixed asseis
AmortisatioTh of intangible fixed assets
3,550
58
3.582
78
Amortisation of deferred Social Housing Grani
14861
14651
Amortisation of grants in the Income and Expenditure is split beiween mana8ement ser¥ice (note 31 and èmortised government
8ronts (note 41.
9. Intangible assets- 6￿p ath*Chaxily
£'ooo
C051:
At l April 2021
Additions
1,135
At 31 March 2022
1,141
Depre¢laiion:
At l April 2021
Charged in the year
1,052
58
At 31 March 2022
I,iio
Net Book Value
Al 31 March 2012
31
At 31 March 2021
83
Intan8ible Assets represent inve5tmenl in 50ftware.
52

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial staternents
Extracare
10. Ftmèd Asset5- Housing Properties- 6rrAJparn4Chwity
Housing
HousinK
propertie>held proptrties under
for lettiA
Construrtion
£￿00
Leasehold land
and buildinE5
£'ooo
Total
£'ooo
£'ooo
C05t.'
At l April 2021
Additions
Disposals
Change ol tenure
133.396
366
520
179
417
134,333
545
11471
11471
At 31 March 202Z
133,603
699
417
134.719
Depreciation-
At l April 2021
Depreciation charEed in the year
Eliminated on disposal
13.324
1,834
1121
81
13.405
1,838
At 31 March 2022
15.146
85
15.231
Net Book Va￿@
Al 31 March 2022
118.457
699
332
119.4BB
At 31 March 2021
120,072
S20
336
120,928
2022
£'ooo
1021
£'ooo
Expenditure on work5 to existlng propertles
Components capit3lised/improvement5
Amounts char8ed to ihe staternent of cornprehensive incLxne
314
672
21
599
986
620
FinaTrre Cosis
A88regare amouni of finance costs included in the cost of housine propertie5
Aggregaie amouni of finance costs included in the cost of properties under Constr￿tIOn
4.021
4.022
4,021
4,022
Impairment
The Charity tonsiders indnndual schemes to be separate Cash Gentrating Units ICGU'sl when a5sessiTrg for impèirrnent of housing
properties held for letting, in accordanie with the requirements of FRS 102 and the Housing SORP 2018.
During the current year the Charity has Identified no impatrm¢mt losses.
53

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
¢)arftaNÈTnJsE
11. Other Tangible Fixed Assets - Gltyjp￿d Charf
Furniture and
oihèr Equipment
£'o
Cost..
At l April 2021
A(Jditions
Disp05als
12.135
1.524
14581
At 31 March 2022
13,201
Depreciation:
At l April 2021
Char8eLI ITh the year
Released on diskW)sal
6.735
1.712
14581
At 31 Marth 2012
7.989
Net Book Value
At 31 March 2022
5,212
At 31 March 2021
5.4¢K)
D￿rIng the year ending 31 March 2022 the Charity disposed of land held as a zero value asset in Its Financial Siatements.
Proceeds of £525K were received and have bew reported as Profit on Sale o( FixeLI Assets in the Consolidared Statement of
comprehensive income.
12. Fixed Assets- InvestrneAt propertles- Gmup arwj Chaiity
Investment
properties
£.0￿)
Fair Value..
At l April 2021
Addition5
Chan8e of tenure
Movement in fair value
744.450
64
147
22.644
At 31 Marth 2012
767,305
Historic C05t
2022
£'ooo
2021
£.(￿0
Investment propertie5 measured under the hisioric cost convention
397.881
397,670
Included wthin the above is £12.862K of captialised interest12021= £12.862KI.
54

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial stotements
Extracare
13.Fixed Asset Investments - Graupar4 thavity
2022
2021
Investment in 8roup companie5 INote 321
The parent company holds the whole of the equity share capital of the fdlowing grtyjp companie5=
Country of
incorporation
England
England
En8land
Nome ol subsidiary undertakint
Extracare Retail knmited
Extracare Nominee l Limited
Extracare Nominee 2 knrnited
Class of share Nature of business
Ordinary
Chariiy retail operation
Ordinary
t)ormant
Ordinary
Dormant
All subsidiaries are registered at 7 Harry Westoft Road. 8inley 8vsiness Park, Coventry, (V3 25N.
14. Stocks
Grovp
2022
Charity
2022
£'ODO
2021
2021
Goods for resalt
109
138
IS. Debtors
Group
2011
Charity
2022
£'ooo
1021
£'ooo
2021
£'ooo
Rent and service charges receivable
Less.. provision for bad and doubtful debts
Net rent arrears
Value Added Tax
Amount owed by sub￿diary undertakin8
Prepayrnents ènd accrued income
Variable Service charge5 debior
Other Debtors
2,407
15141
2,435
14951
2,407
15141
I￿93
io
209
1,585
141
2.435
1495
io
126
126
381
961
20
1.833
141
21
1,240
20
3.898
3.332
3.838
3,431
55

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
16. Cvrrent Asset In¥estmentS- GmupaThl Char
20Z2
£￿00
2021
£'ooo
At l April
Invested in the period
Movement in fair value
20,000
14051
At 31 March
19.595
The historical fost of the atr%)ve investments is £20M12021.. £Nill.
The fair value. based on the current bid price. of the investment5 above are..
202Z
£'ooo
2021
£'ooo
Fixed interest bonds
VK equities
Overseas equities
Alternatives
Cash
Sterling short ¢Juraiion credit fufid
2.085
2,265
2,964
1,3C
1.191
9,784
19,595
17. credIt￿5. Amounts falling due within one year
Group
Z022
Charity
2022
2021
21Y21
£'ooo
Loans (note 191
Trade creditor5
Amounts dve to contrartors for certified work
ReTht and Charges received in advance
Other taxaiion and soci315ecurity costs
Corporarion Tax
Deferred capital grant Inole 211
Accruals and delerred income
Lease buyback liability
Variable service charge creditor
776
731
1.370
523
io
1.086
776
695
1,370
523
io
-1,086
599
1.752
S82
436
1,752
582
436
487
6,930
458,576
1,646
7.104
458.576
6.246
423.664
1.734
6,153
423,664
1,734
471.223
436.587
471.013
436,493
18. CreditQTS: Amounts falling duè after more than one year-
2022
2021
Loans Inote 191
Deferred income Inote 201
Deferred capital grant (note 211
121.231
83
44.097
121,902
144
44,583
165.411
166.629
56

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to th'e financial statements
Extracare
i1￿￿￿TILl￿
19. Loan Analy515- 6rtyJpw￿ Charity
2022
£'o(
2021
£'ooo
Out within one year
Bank loans
776
1,086
DUE aftet more than one year
Other loans
8ank loans
57.5
64,607
57.500
65.383
122.107
122,883
Les5.' Issue Costs
18761
19811
121,231
121.902
5e¢urity
Loans are secured on the propertie5 disclosed wthin housing properties (Note 1013nd invÈstment properties Imote 121. Loans are
secured on both freehold and leasehold properties_
At 31 Mar¢h 2022 theye are nD unenctsmbered tompleted un*ts.
Terms ol repayment and interest rates
Bank and other loan5 are repayable in instalrnent5. at ntes Df interest bètween 3.25% 5.9% per annum12021.. 3.2S% and 5.9%
per annvml.
The final instalmeais fall to be repaid between 2026 and 2040.
The Charity ha5 fixe(l interest rale5 to 8vard against fulure rate movemenlS- these are embedded within the loans and do not have
sepafate fair valve.
Caps have been purchased against interett risk on loarts and have been vaued * £Nil.12021-. £Ntll.
8ased on the lenderfs eadiesr repayment dale. borrowng5 are repayable asfollows=
1022
2021
£'ooo
Within one year or on demand
One year or more but les5 than two yeais
Two year5 or more bui les5 than five yeafs
Five years or more
776
1,086
40.581
80.440
1.086
776
3,258
118.849
122.883
123.969
As at 31 Marth 2022 the Charity has no undrawn loan facilities12021.. £10.OMI.
57

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
20. Defèrrtd intome- GrtrJpartd Charity
De(erred incorne will be Credited io the Consolidated Statement of Comprehensive Income..
2022
£boo
2021
£'ooo
Within one VEaf
Between one and two years
Between two and five years
58
74
71
70
74
141
215
2022
£'ooo
2021
£'ooo
Lease prerniums receivJble, credited to the Consolidated Statement of ComkYehensi¥e Income
over the period of the lease lup to twenty live years)
Other Care income
Care for Life income. amortlsed over life expectancyof plan holder
57
85
82
128
141
215
Deferred income relates to lease ￿Terr￿UM5 receivable £57K12021.. £85KI whith wll be released over the periods of the lease lup to
twenty five years) and income relating to Care for tife £82K12021.. £127KI which wll be released to Income over the assumed life
expectancy of the resident who hastaken out the plan.
21. Deferred Capital Grant Income. Gioupand 04rbty
2022
£'QDO
2021
£'ooo
Balance at l April
Receiveé in the year
Released to incorne in the year
45.070
44,895
640
14651
14861
Balante at 31 March
44,584
45.070
2022
£'o
2021
£'o
Amounts to be released within one year
Amounts to be released in more than one year
487
44.097
44.583
44.584
45.070
The total of ca￿134 grants received è131 March 2022 was £48.730K12021: É48.730KI.
S8

The Extracare Charitable Trust
Foi the year ended 31 March 2022
Notes to the financial statements
Extracare
22. Retirement benefits - GrwaTr1 Ch*Ky
Social Housin8 Pènsion Sthtme ISHPSI
The Charity participares in the Social Hou%n8 Pension Scheme Ilhe 5cheme'l. • multi-ernployer 5theme which prowdes benefits io
some 500 non-associated em￿0Yers. The scheme is a éelined benefit Scheme in the UK.
The scheme is Subl￿t ro the funding legislaiion outlined in the Pens￿￿5 Art 2C#)4 which came into force on 30 December 2CrfJ5.
Thi5, together with documenis issued by the Pensions Regulator and Technical Actuarial Standards issued by the Financial
Reportin8 Council. set out the framework for lunding defined benefit ociupational pension scheme5 in the UK.
The last triennial valuation of the scheme lor funding purposes was carried out a5 at 30 September 2020. This valuation revealed
defitit ttf £J,560M. A Recovery Pl3n ha5 been FHJI in place with the airn of removine this deficit by 30 Septern￿r 2028.
The scheme is classified as a 'last-man standing arran8ernent'. Therefore the Charity is ￿tentIallY Itable for other participating
employers, obli8atlDnS if those employers are unawe tD meet their share of the scheme deficit following withdrawal from the
scheme. Participating ernployers are legally requir￿1 to mw their shafe ol ihe stheme defKit on an annuity purchase basis on
withdtawal from the siherne.
For financial years endin8 on or after 31 March 2019. it is posgble to obtain Su￿1c*ent informaiion to enable the Charity to account
for the Stheme as a defineé benefit scheme.
For accounting purposes. a valuation of the scheme is carried out with aTh effeuive date of 30 September each year. The liability
figure5 from this valuation are rolled forward foi atcoltniing year*nds from the fo11owinK 31 March 10 28 February inclusive.
The latest accounting valuation was carried otrt with an effective date of 30 Septemtser 2021. The lsability figures from this
valuation were rolled forward for accounting year*nd5 frorn the follo￿nE 31 March 2022 to 28 February 2023 intlusive.
The liabilities are compared. at the relevant èccountine date, wtth the compan*s fait Sha￿ of the $them￿s total assets to calculate
the company's nei deficit or SLJrplus.
Key results
The estimated position at 31 March 2022 show5 a deficit of £6,760K12021.. f9.203K delicitl.
The nurnber of scherne members ernployed by the Group at 31 March 2022 was 1412021.. 171. The charge to the Group forthe year
wa5 £83K12021.. £52KI.
Caltul*ioTr method
The fi8ufes at 31 March are baseé on projectin8 forward the re5uIt5 of the last actuar4al valuation of the Fund a$ at 30 September
2020.
Key assumptions
2022
2021
Discount Rate
2.79%
3.62%
3.21%
4.21%
2.15%
3.29%
2.86%
3.86%
Salary Growth
Allowance for commutaiion of pension for£ash at reiirement
75% of
75% of
maximum
maximum
allowance allowance
The r￿nalitY 355umptions adopted at 31 March 2022 imply the following life expectancies=
Lrfe
expectanry
at age 65
Iyearsl
Male retiring in 2022
Female retiring sn 2022
Male retiring in 2042
Female retiring in 2042
21.1
23.7
22.4
25.2
59

The Extracare Charitable Trust
For the yeaT ended 31 March 2022
Notes to the finèncial statements
Extracare
22. Retirement benefits Itontinuedl- Group3￿1￿￿11¥
Defined benefit cost$ re¢o£nised irt Statement of Comprehensive lftcome
2022
Current service cost
Expenses
Net interest expense
83
43
310
Defintd benefit ttssts re¢ognlsed in Other Comprehensl¥e Incorne
2012
'ooo
Experience on plan assets lexcluding arnount5 include(l in net interest cosil- loss
Experience 8ain5 3nd1055es arising on the plan liabilities loss
Effects of changes in demo6raphic assumption5 undeftying the pr￿ent value of the defined benefii objigation -gain
Effects of changes in financial a55umption5 undÈrlying the present value ol the defined benefit obligation- gain
14141
12.5641
817
3.496
Total attuarlal gains
1.33S
Present values of defined benefit obltgation. larr ¥3l¥e of a5SÉts and benefit h"ability
2022
£'ooo
2021
£'ooo
Fair value of plan assets
Present value of defined benefit obligaiion
42,877
149,6371
42.083
151.2861
Defined benelit liability to be recogni5ed
16,7601
19,2031
Re¢oncS1iation of opefting anLI closin8 b￿anCeS of the defined benefft oblitatbon
2012
£'ooo
Defined benefit obli8ation ot start of ppri(•d
Current service cost
Expenses
Interest expense
Contributions by members
Actuarial losse5 due to scheme experiente
Actuarial gain5 due to Change5 in éemographic as5uinptl￿S
Actuarial gains due to chan8es in linancial assumMions
Benefits paid and expenses
51.286
83
43
1.091
Jod
2,564
18171
13,4961
11,2211
Defined benefil obligation at end af period
49.637
60

The Extracare Charitable Trust
Fof the year ended 31 March 2022
Notes to the financial statements
Extracare
22. Retirement benefits Icontinuedl- Gr￿ affid Chaiitv
Re¢on¢iliaUon of openin8 and cloyne balan￿$ of the f•"r value of plan assets
2022
£'ODO
Fair value of plan assets at start ol period
Interest income
Experience on plan assets lexdudinB amounts included in interest incornÈl- loss
Employer contributions
Contribution5 by rnernber5
8enefils paid anLI expenses
42.083
907
14141
1.418
104
11.2211
Fair Value of plan assets at end of period
42.877
The actual return on the plan assets lincluding any chan£es in share of assets) over the period from 31 March 2021 to 31 Marth
2022 was £493X.
The analysis of the scheme assets at the reporting date were as follows-.
20Z2
£boo
2021
£￿00
Global Eoubty
Absolute RÈturn
Distressed Opportvnities
Credit Relative Value
Alternative Risk Prernia
Fund ol Heilge Funds
Emerging Markets Debt
Risk Sharing
Insuran£e-￿nked Securiiies
Property
Infraslrurture
PTlV4te Oebt
Opportunistic Illiquid credit
Hi8h Yield
Opportunistic Credit
Cash
Corporare Bond Fund
iquid credit
. Long Lease Property
Secured Income
Liability Driven Inve5trnent
Current hedging
Net Current A55ets
8.228
1.720
1.534
1.425
1.414
6,707
2.323
1.215
1,324
1.585
1.248
1.412
1.000
1.15B
3.054
1,099
1.441
369
153
146
2.860
1.699
1.532
I,oii
874
2,806
1,004
1,070
1,260
I,IS4
2,486
502
825
1,750
10.695
1.103
1,598
11,964
11681
119
2S6
Total assets
42.877
42.083
61

The EKtraCare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
22. Retirement benefits Icontinued)- GrLwandOwKY
Anztysis of the 5ensitivityio the principal assumptions of the present value of the defined benefrt obliqation
Change i
Change in assumption
É'ooo
Discount rate
Rate of Inflation ICPII
Rate of salary growth
Incre85e of 0.1% p.
Increase of 0.1% p.
Increase of 0.1% p.a.
874
14761
The 5ensitivitie5 shown above are approximate_ Each sensitivity ton5ider5 ofte chèn8e in isolation. The inflation sensitivity includes
the irnpact of changes to the a55UrnPtions lor revaluation. pension increases and 5alarygrowth where appropriate.
23. Other provislons- Groyp and Chawity
2022
2021
£'ooo
The Pension5 Trust'5 Growth Plan
42
SHPS obligation è131 March
42
Thè Pensions Trust's Gr¢>wth Plan
The Charity participates in the scherne. a mulri-employer scheme ¥4hich provides benefits to some 638 non-associated participating
employers. The scheme is a defined benefit scheme in the UK. rt is not P055ible for the Charity to obtain svfficient information to
enable it ro account lor the scheme as a defineé benefit scheme. Therefore Il account5 for the 5theme as a defined contribution
scheme.
The xheme 15 subject ro rhe funding lezislation outlined in thè pens￿n$ Att 2CQ4 which came into force on 30 Oecember 2¢J)S.
This. together wth docurnents issued by the Pensions Regulator and Technical Attuarial Standards issued by the Financial
Reportin8 Council, Set out the framework for fundin8 definEd b￿e11t occupationol pension schemes in the UK.
The xherne 15 tlassified as a 'last-man standin8 arr8nKement'. Therefore the Charity is potèntially liable for other participating
employer5. obliKations if those ernpltsyers are vnable to meet Iheir share of thÈ scheme deficit following withdrawal from the
scheme. Participating employers are leRally required to meet their share of the scherne deficit on an annuity purthase basis on
withdrawal from the scheme.
A full actuarial valuation foi the scheme was carried out at 30 September 2020. This valuation showed a55ets of £800.3M. liabilities
of £831.IM and a deficit of £31.6M. To eliminate this funding shortfall. rhe Trusiee has asked the participating employers io pav
adéitiorsal contributions to the scheme as follows..
Deficit contr1butions
£3.3M per annurn
From l April 2022 to 31 January 2025 Ipayable rnonthlvl..
Note that the scheme's pre¥ious valuation w3s tarried with an Èffettive date of 30 September 2017. This valuation showed
assets of £794.9M, liabilitie5 of £926.4M and o deficit 01 £131.5M. To eliminate this fundin8 shortfall. the Trustee has asked the
participating employers to pay additional contribvfion5 to the scherne as follow5..
£11.2M per annum From l April 2019 to 30 Sepiember 2025 (payable monthly and increasine by 3.0% each year on 1st April)..
The recovery plan coninbutions are allocated to each partictpatifig employer in line with their e5timaied 5h3Ye of Serie5 J and
Series 2.xheme liabilitie5.
Where the scheme is in delicit and the Charity has agreed to a deficit lunding arrangement it recoeni5es a liability for this
obligation. The amount recognised is the nei present value of ihe deh.cit reduction conrributions payable under the a8reement that
relates ro the deficit. The present value is calculate¢J using the di5(ount fare ¢Jetailed in ihese disclosures. The unwinding of the
discount rate is recognised as a finance cost.
62

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
Ohwiuble1rt4
23. Other prov•sion5 Icontinu*dl- GrrAffj and O*Ky
Present values of provision
2022
£￿00
2021
£'ooo
Present value of pro￿$1(
42
Reconciliation of opening and ¢losin< provisions
2022
£'ooo
zozi
£Tr)o
Provision at start of period
Unwinding ol the discount facior (interest expense)
Deficit contribution paid
Rerneasurements- impacr of any Ihange in a55UrnPtions
Remeasurements -arnendments tothe Contribution schedule
42
iioi
1231
Provision at end of period
42
Income and expenditure impart
202Z
£,(￿0
2021
£'ooo
Interest expense
Remeasurements- impact of any chan8e in assumptions
Remeasuremenrs- amendments to the contribution schedule
1231
Costs recognised in income and expenditure account
1231
Assumptions
Jl-Mar-Z2
31-Mar-Zl
31-Mar-20
% per annurn % per afinvm % per annum
Rate ol discount
2.35
0.66
2.53
The discount rates shown above are the equivalent single dtscouTrt rates which. when vsed to drxount the future re£overy plan
contributlOn5 due. would give the same results a5 vyng a full AA corporaie bond yield cur¥e to discount the same recovery plan
contributions.
24. Oefined contribution pension scheme- Groky•r* Ch•
The Charity a150 Utilise5 the Pension Trust Flewble Retirement Plan IFRPI. The FRP is a defined contribution scherne.
The esrimated employer's conrributions pa¥a￿e under all pension xherne5 for the year enLled 31 Marth 2023 15 £733K 12022-.
£748KI.
Pension tosts within cre(litors for the year endin8 31 March 2022 are £Nil12021.. £276KI.
63

The Extracare Charitable Trust
For the year ended 31st March 2022
Notes to the financial statement5
Extracare
25. Restricted resèrves- Groupand Char*y
The tncom*n8 funds of the Charity include rettritted lunds t¢xnpnsing the fdltswinB balances of donations and 8rants held on trust
for sperific purposes.
At l Aprrl
2020
At 31 Marth
2021
At 31 March
2012
É'ooo
Inctsme E¥penditure
£￿00
Income Expenditure
£'ooo
Fixed assets
Hagley Road. Birmingham
Humber Court, Coventrv
lark Hill Village, Nottin8ham
New OsctTrtt Village, Birmingham
Lovat Fields Village, Milton Keynes
Shenley Wood Village. Milton Keyne5
Pannel Croft Village. 8i¥mingham
St 05walds Village. Gloucester
Rosewood Court, Wellincborough
Sunley Court, Kettefing
Yales Court. Evesham
205
2.861
1.191
934
167
524
131
1321
1131
iioi
202
2.829
1.178
914
166
518
199
2.797
1,165
913
164
512
1131
232
224
iio
229
221
109
226
218
108
6.450
1721
6.378
1741
6,304
Special projerts and other funds
Other mi5tellaneou5 funds
Other scheme restricted funds
19
137
75
20
{ioi
84
50
134
36
14
156
95
1271
224
57
Iiiii
170
Total funds
6.606
95
6.602
57
11851
6.474
Fixed assets
These lunds resulted from specrfic appea15 to furtd the devdopment of r￿ed a55et5. Expenditure represents depretiation on the
assets.
Special projects and other funds
Most of these fufids have been 8iven to finance specific projects to improve the quality of life for older people.
64

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
26. Capital commitments- Groupandchatity
There is no capital expenditure that has been contracted for has not been provitled for these financial 5tatements12021..
ENill.
There is no capital expendilure that has been authorised by the Board but has n¢X yet been contracted for12021. £Nill.
27. Financial cornmitmentS- Grixjpand Ch¥ily
The fulure minimum lease payments of non￿nC￿lable leases are as set out below..
2022
Land &
Buildihgs
2021
Land &
uildings
£'ooo
Other
£￿00
Othe
£'ooo
Contracis expiring
Within one year
Between one and 5 years
Over five years
1.070
2.387
3.847
32
39
1.030
2.492
3,695
28
71
7.304
71
7.217
99
28. Taxation
The Trvst is r￿IStered as a charity and its charitable artiwiies are not liable to Coryx)ration Tax.
The subsidiary of the TTU5t. Extracare Retail Limited. 15 5ubjett to Corporation Tax. In thi5 financial year no tax liability has been
incurred. The charge incurred in the previous year relates to shop lease termination cost5. expensed in year. which for tax purpose
are ronsidered of a capital nature. Suih costs are noi a re8ylar Dccurrence and none were reported in 2021122.
29. Contlngent asseis
The Charity will recLYves pledBes to fund new wllage de¥doprnents. These pledBes are contingent on various key events occurring
durin8 the village development phases. Funds arè reteived in stages. Hence both received and receivable funds are recognised as
contingent a55ets until such tirne that the condititsns are rnet.
In 2021 conditions were met an(1 final sta8e payments were reteived. therefNe there were no longer any contingent assets to
report. No new pled6es have been received in theyear endin8 31 Marrh 2022.
30. Contingent liabilities and other commitments
At 31 March 2022, there are no outstanding claims against the Group or Charity.
65

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
¢tswrffablETnJsl
31. Related party transartions
The Group has iaken advanta8e of the exemption conferred by para8raph 33_IA of FRS102. Related Party Disclosures. from the
requirement to disclose transactions with its vtholly o¥med subsidiary IExlraCafe Retail bmitedl. The ag8regate total of these
costs recharged is £3.021K12021.. £1,542KI.
The Charity has not entereil into any iransa(tions or other arrangement ￿th any related parties.
32. Subsidiary undertakings- Ch*ity
As shown in note 12, the Charity ha5 three wholly owned subsidiaries which are incorpoTated in the United Kingdom..
Exrracare Retail ￿rnIted
Extracare Nominee J Lirnited
Extratare Nominee 2 Limited
Extracare Norninee l knmited and Extracare Nominee 2 Limiied did not trade durin8 the year, or in the prior year.
All companies have entered into Gift Aid arrangements to donate their taxable profits io The Extracare Charitable Trust.
A 5umm3ry of the results of Extracarè Retail timiied is shown below. Audited accounts will be filed with the registrar tsf
Companies in line with requirements.
Within the Group accounts. the attiwty from Extiacare Retail Limiied is shown wtihin Other Non Social Housin8 Actiwries (note
31.
2022
f'ooo
2021
£'ooo
Turnover
Cost of sales
Staff costs
Other Costs
Other operating income
2,892
12711
11,8111
11.3221
872
2,331
11921
11,2601
11,3211
403
Net profil
360
139
Taxation
Retained in subsidiary
360
1391
Cvrrent asseis
Current liabilities
534
12131
398
14371
Retained in subsidiary
3ZI
1391
The Charity recwved Tho Gift Aid from retail actI￿tY in theyear ended 31 March 202212021.. £246KI.
A Gift Aid distribvtion of £321K is planned for payment in the followng yearlrorn the Retail subsidiary retained prolits.
66

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial statements
Extracare
33. Reconciliation of operatlng surplus to net cash inflow trom operating actkvitles
2022
£￿00
2021
£'ooo
Surplus for the year
15.913
24.032
Interest payable
Interest receivable
Profit from sale of fixed assets
5.560
4,560
15251
Operating supplus for the year
20.947
28.586
Adju51rnents for non.cash iterns=
Change in fair valve of investrnent properties
hange in fair value of investments
Release of Buyback liability
Depreciation of t3ngi&e fixed a55ets
Amortisation of intangible assets
Amortisation of deferred capital grants
Amort15ation of finance costs
Defined benefit penyon schemes
122.6441
405
13,9061
3,550
58
14861
105
11,3271
131.7291
13.1291
3,582
78
14651
104
11,3101
Operatlng cash flows before movements in working capital
13.1981
14.2831
Movements in workin¢ twtal
Decrea5elllncrea5el in stock
IlntreasÈllDecreasÈ in rental onttother de￿Or5
Increase/lDecreasel in trade and other creditors
29
15661
378
46
15281
Net cash used in operating artr¥ities
13A571
14.7711
At l April 20ZI
Cash fknws
New ffinahce
leases
£'ooo
Other non
cash
£'ooo
At 31 March
2022
£'ooo
Anafy5is of changes rn net debt
Cash and cash equivalents
Investments
10,686
19.595
20.
1405
Bank loans due in lessthan I year
Bank loans due in morethan I year
Other loans
Lease buyback liability
11.0861
164.41021
15?.5th)1
1423.6641
1.086
17761
671
17761
163,7311
157,5001
1458,5751
32.519
171.3361
3.906
Total
1542WI
60,487
171,3361
3,396
1550.3011
67

The Extracare Charitable Trust
For the year ended 31 March 2022
Notes to the financial stalements
E)(traCare
34. Nurnber of homes in management and development
20Z2
Number
2021
Number
Social houslng units
Owned by the Charitv
Managed on behalf of other orEanisations
74S
288
742
288
Non-social houslng
Leased or part leaseé investment properties
2.607
2,611
Other
Social housing propertie5 managed under a partnership arT3n8emefit
Non-social housin8 properties managed under a partneT5hip arrangement
431
167
430
167
4.238
4,238
35. Financial instruments
The carryinB value ol the GrDUP and Charivs financial instruments at 31 March weiÈ.'
Grovp
Charity
2022
£'o
2012
20?1
Ywjo
2011
£'ooo
Financial a55etS
Debt in5trurnen15 rneasured at amortised cost.-
Trade and other debtors
Cash
2.744
10.686
2.417
3.804
3.050
10,684
2.756
3.788
13.430
6.221
13,734
6,544
Debt instruments measured ai fair Wdlue..
Current Assets investments
19.595
19.595
19.595
19.595
Measured at amortised £05t
Trade and other creditors
Loan5
514.476
122.883
479.577
123.969
514.266
122.883
479.483
123.969
637,359
603.546
637.149
6r13.452
68