OpenCharities

This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

2024-12-31-accounts

Building for the future

The North of England Zoological Society Annual Report and Financial Statements for the year ended 31 December 2024

chesterzoo.org

The North of England Zoological Society (‘NEZS’) is a conservation and education charity that owns and runs Chester Zoo.

The Trustees of the North of England Zoological Society (‘Chester Zoo’ / ‘the Charity’ / ‘NEZS’) are pleased to present their annual report, together with the consolidated financial statements of the charity and its subsidiaries for the year ended 31 December 2024, which are also prepared to meet the requirements for a directors’ report and financial statements for Companies Act 2006 purposes.

The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Charity’s Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102).

Charitable objects

The Charity’s objects, as set out in its memorandum and articles of association, are: (a) To promote the conservation of the physical and natural environment by promoting biodiversity.

(b) To advance the education of the public on the conservation of the physical and natural world and the promotion of biodiversity; in particular by, but not limited to, the provision of public education, scientific study and the maintenance of endangered animals, plants and habitats in both protective and natural environments.

Registered Charity No. 306077. Registered Company No. 00287902.

Front cover image: Snow Leopard, Panthera uncia

2 | Annual Report 2024

chesterzoo.org

----- Start of picture text -----
Contents
----- End of picture text -----

Introduction ........................................................................................................4 Welcome ..............................................................................................................6 Reasons to support us ...................................................................................8 2024 at a glance ............................................................................................. 10 Strategic Report: Conservation for the future ......................13 A unified strategy to prevent extinction ............................................... 14 2024 highlights ............................................................................................... 18 Financial review 2024 – summary ...........................................................22 Building the future .........................................................................................26 Managing risks and uncertainties ............................................................28 Sustainability at Chester Zoo ................................................................... 30 Impact Report: Making conservation mainstream – taking centre stage ................................................................. 33 Case study: International Centre for Zoo Science – Advancing conservation through innovation .......................................34 Case study: Uniting purpose and identity – The story of Chester Zoo’s brand evolution .........................................36 Case study: Bringing Heart of Africa to life ..........................................38 Case study: Protecting Uganda’s hidden treasures – A conservation journey ............................................................................... 40 Case study: Paving the way for snow leopard conservation at Chester Zoo ...............................................................................................42 Case study: Inspiring the next generation of conservationists ... 44 Governance and regulatory disclosure .................................. 47 Our leadership, governance and charitable purpose ....................... 48 Youth Board ......................................................................................................52 Engagement with stakeholders ................................................................55 S172 statement ...............................................................................................59 Trustees’ responsibilities ..............................................................................63 Independent auditor’s report and Financial statements ..... 65 Independent auditor’s report ................................................................... 66 Financial statements ............................................................... 69 Consolidated financial statements ......................................................... 69 Notes to the consolidated financial statements ................................76 Sustainability reporting ............................................................................... 90 Thank you ......................................................................................................... 94 The Trustees report can be found on pages 6 – 62 and 90 – 95

Annual Report 2024 | 3

As an international wildlife charity and national conservation zoo, we work both at our Chester hub and with over 60 partners in 20 countries around the . world to help prevent extinction

From developing scientific breakthroughs to saving species at the very brink of extinction, protecting and restoring key biodiverse landscapes globally through to educating and empowering the next generation of conservationists, our work ensures . nature not only survives, but thrives

Ce

chesterzoo.org

a) a AR

Northern Giraffe, Giraffa camelopardalis

Abe

Annual Report 2024 | 5

Welcome

We hope you enjoy reading our annual report for 2024.

The Board of Trustees and Executive Team work closely together throughout the year, so it’s fitting that we share a joint reflection on the past year and our shared excitement for what’s to come in 2025.

2024 was a year of building for our future—both physically, through developments at our home in Chester, and strategically, as we plan ahead to ensure a robust, sustainable organisation.

Our conservation work saw success across a number of our breeding programs and in the last 12 months we reintroduced four animal species and two plant species back into the wild, including Bermudian skinks to Bermuda, Montseny Brook Newts to the Catalan region of Spain as well as two critically endangered snail species to Madeira. We also reintroduced the Llangollen Whitebeam and Cotoneaster cambricus to Wales. Another significant achievement was our team’s leading work in hand-rearing a blue-eyed ground dove—one of only 15 left in the wild.

Our ongoing partnership with URENCO resulted in us being able to open our brand-new International Centre for Zoo Science in November. Fitted with a demonstration lab and a cutting-edge biobank, this was a huge step forward for our work in diagnostics. As Europe’s largest wildlife endocrinology

lab, the new centre is already surpassing expectations in both research output and training.

Together, this work builds upon our achievements in our conservation plan to date and ensures continued progress across all our strategic targets as outlined on page 16.

Visitors to our zoo in 2024 will have spotted the continuation of the major infrastructure and construction work on both our Heart of Africa site and The Reserve. Led by our in-house Development Team, both projects remain on track for their 2025 openings, marking significant milestones in securing our charity’s future.

Behind the scenes, in our Conservation Breeding and Management Centre, our animal teams spent the year bringing in new species ahead of the opening of Heart of Africa, caring for those that were temporarily relocated during the build, and successfully managing breeding programmes to ensure that visitors will soon be able to experience this extraordinary collection of animals.

Our visitor programme and commercial operations remained central to generating the income needed to support our mission to prevent extinction. Successes included Lanterns and Light over the Christmas period and AfterGlow during

6 | Annual Report 2024

chesterzoo.org

summer evenings, a new event that proved hugely popular. These events, supported by new visitor programmes during Easter and the autumn, have been vital income generators in an environment where costs continue to rise, particularly in employment costs, utilities and essential goods and services required to maintain a successful zoo.

In 2024, we welcomed nearly two million visitors, and our membership grew once again to over 155,000 members. Both our members and visitors are the cornerstone of our success, contributing not only to admission income and donations but also to our evolving retail, food, and beverage businesses, as well as new income streams such as our events offering. Our unique event space, The Square, hosted 50 weddings and almost 400 corporate events last year.

including a prominent interview with one of our conservation experts on BBC Breakfast.

2024 was also a crucial year for our Public Affairs Team with the change in government. In June, we hosted ‘The Big Nature and Climate Debate’—a national environmental hustings event, held live ahead of the election, in collaboration with other leading NGOs. Our presence at key political events throughout the year has also helped us forge stronger relationships with government ministers, MPs, and peers.

During the year, we welcomed Dr Vikas Shah MBE DL and Dr Gareth Thomas MRSB to our Board of Trustees, whose expertise will be invaluable in helping us deliver our longterm strategy.

With 2024 focused on building, 2025 is all about delivering. This coming year, we will provide new opportunities for our guests to connect with nature in ways they never have before. Through new commercial ventures, the expertise of our dedicated teams, and emerging technologies, we will continue to uphold our environmental commitments both at the zoo and across the globe.

We hope you enjoy reading about our achievements in 2024 and look forward to welcoming you to the zoo in 2025—a landmark year for both our organisation and conservation.

Meanwhile, our focus on Fundraising, Strategic Partnerships, and Development continues to yield positive results. In 2024, we raised £2.0 million for our conservation projects, and we remain committed to building on this success.

Our Conservation Education and Engagement Team continues to thrive, engaging with 265,000 children throughout the year. Having worked hard to achieve Ofsted registration in 2023, we were able to expand our provision to children, particularly during school holidays.

Malcolm Ardron Chair of Trustees

2 May 2025

Jamie Christon Chief Executive Officer

We supported schools by providing over 55,000 free school tickets and collaborated with the Department for Education and other agencies to promote our vital work with young people.

Our Youth Board, a group of volunteers aged 18–26, is delivering meaningful impact in the youth space, ensuring the voice of the next generation is heard at the Board of Trustees level and throughout the zoo. They are also working tirelessly to embed conservation at the heart of their peer group’s everyday lives.

More broadly, our reach across our target audiences continues to grow, with around 15,000 media articles covering our efforts across the UK and internationally through the year and nearly 6.3 million people actively engaging with news about our conservation work on social media alone. Over the Christmas period, our Media Team secured 830 pieces of coverage for our Madeira snails success story,

Annual Report 2024 | 7

support us Scan to support us: We are preventing extinction ~~OO~~ We protect and restore biodiversity We deliver scientific innovation to save species We empower the public to live more sustainably We educate conservationists of the future We work with partners and the government to do the right thing for wildlife

Scan to support us:

Pied Tamarin, Saguinus bicolor

8 | Annual Report 2024

We work to save species

Currently, over a million species are under threat of extinction, with over half of those under threat needing direct support from NGOs like ours. We work with hundreds of endangered species both in our Chester hub and in key regions around the world.

An example of our species-saving work is our snow leopard conservation programme. We are working both on the ground in Kyrgyzstan and at Chester as part of our breeding programme, as well as educating school children and visitors on actions that they can take to prevent climate change – one of the key issues affecting this species. Find out more on pages 42–43.

We work to protect and restore key habitats

We work in six key regions for biodiversity across the world to both protect and restore crucial habitats. Our work stretches from our home in the UK across the world. In Cheshire, we’re working with communities and leading the creation of networks for nature in order to protect native species.

Our work with the Ugandan Wildlife Authority is helping to protect key landscapes such as Murchison Falls National Park, home to the endangered Northern giraffe, which we also care for at our Chester hub. Find out more on pages 40–41.

We drive innovation

We work in partnership with institutions in order to spearhead innovation in conservation. From breakthroughs in behavioural science to vaccine research and endocrinology, our team here in Chester is pioneering scientific research and practice.

In 2024, we opened our new International Centre for Zoo Science, which will help step-change our efforts to develop the conservation solutions of the future. Find out more on pages 34–35.

We inspire the conservationists of the future

As well as our work with schools, universities and in the field of

professional development as part of our International Conservation Academy, we work with young people to drive their passion for conservation. This connection and understanding of the issues faced by wildlife helps inspire and drive behavioural change and advocacy throughout their lives.

We connect people with nature

Chester Zoo is the most visited attraction outside London and the third most visited in the UK as a whole. We welcome around 2 million visitors a year to help bring them face to face with wildlife and connect them with nature.

Our zoo is ever-evolving and 2024 has seen our biggest development for a decade, Heart of Africa, take shape. Find out more on pages 38–39.

A key focus in 2024 was our work in youth engagement, encompassing both our work with our Youth Board and our annual symposium. Find out more on pages 44–45 and 52–54.

Annual Report 2024 | 9

Organisational Plan

----- Start of picture text -----
Visitors to Chester Zoo
----- End of picture text -----

----- Start of picture text -----
2,500,000
We had 1,984,688
2,000,000 visitors to the
zoo, an increase
1,500,000 of 1% on the
previous year.
1,000,000
500,000
0
2019 2020 2021 2022 2023 2024
Chester Zoo income (£m)
70
Our income
60
grew by 10% to
50 £63.1m , reflecting
diversification of
40
income streams.
30
20
10
0
2019 2020 2021 2022 2023 2024
We launched our new brand ,
which underpins our position
as a leading international
conservation charity.
----- End of picture text -----

Chester Zoo employee survey

79% of employees said they would recommend Chester Zoo as a great place to work.

10 | Annual Report 2024

chesterzoo.org

Conservation Plan

kgCO2e per zoo visitor in the year

----- Start of picture text -----
3.5
3
2.5
2
1.5
1
0.5
0
2020 2021 2022 2023 2024
----- End of picture text -----

Engagements over time (in thousands)

----- Start of picture text -----
4,000 1,285 3,856
3,000 1,247
2,000
879
1,000
445
0
2021 2022 2023 2024 Total
----- End of picture text -----

We delivered 1,285,000 engagements towards our target of empowering 10 million people to live more sustainably and for the benefit of wildlife by 2030.

We connected our £5m electrical infrastructure upgrade in support of our long term plans to reduce our reliance on fossil fuels on site.

Species added over time

We continue to drive a reduction in the intensity of greenhouse gas emissions per visitor to the zoo and have seen a 32% reduction since 2020 .

Strategic Development Plan

Capital investment in Chester Zoo (£m)

----- Start of picture text -----
35
30
25
20
15
10
5
0
2020 2021 2022 2023 2024
----- End of picture text -----

We invested over £32m in the zoo , opening our new snow leopard habitat and completing the expansion of our International Centre for Zoo Science, while nearing the end of the build of Heart of Africa.

----- Start of picture text -----
17 80
80
31
60
40
19
20
13
0
2021 2022 2023 2024 Total
----- End of picture text -----

We preserved options for future conservation of a further 17 species of animals and plants through conservation breeding and propagation, towards our target of 150 by 2030.

Conservationists trained over time

----- Start of picture text -----
739 2,191
2,000
704
434
314
0
2021 2022 2023 2024 Total
----- End of picture text -----

We trained a further 739 conservationists to deliver positive change for wildlife, taking our total to 2,191 against our target of 5,000 by 2030.

Annual Report 2024 | 11

----- Start of picture text -----
12 | Annual Report 2024
----- End of picture text -----

chesterzoo.org

Conservation for the future

----- Start of picture text -----
Strategic Report
----- End of picture text -----

----- Start of picture text -----
A unified strategy to prevent extinction ............................................... 14
2024 highlights ............................................................................................... 18
Financial review 2024 – summary ...........................................................22
Building the future .........................................................................................26
Managing risks and uncertainties ............................................................28
Sustainability at Chester Zoo ................................................................... 30
----- End of picture text -----

----- Start of picture text -----
Annual Report 2024 | 13
----- End of picture text -----

A unified strategy to prevent extinction

Chester Zoo is driven by an ambitious vision that will guide the charity towards its centenary in 2031. Our strategy is designed to maximise our impact in conservation and education, delivering measurable and lasting change across six key conservation targets.

The success of our conservation efforts is intrinsically linked to the strategic development of our zoo site and the broader growth of our organisation. Our Organisational Plan not only fuels sustainable revenue growth to support conservation initiatives but also ensures the continuous evolution of the Chester Zoo experience.

Our Strategic Development Plan is a vital component, operating in synergy with both the Organisational Plan and the Conservation Plan. Enhancing animal habitats and elevating the visitor experience are central to driving revenue through increased attendance. Simultaneously, advancing our facilities ensures we remain at the forefront of science, education and species conservation, aligning seamlessly with the Conservation Plan’s objectives.

----- Start of picture text -----
Organisational Conservation
Plan (OP) Plan (CP)
PREVENTING
EXTINCTION
Strategic
Development Plan (SDP)
----- End of picture text -----

Organisational Plan

Strategic Development Plan

Conservation Plan

14 | Annual Report 2024

chesterzoo.org

The Organisational Plan: Building for the future

To fulfil our mission and successfully implement the Strategic Development Plan and Conservation Plan, Chester Zoo must maintain financial resilience while expanding and diversifying revenue streams. This plan outlines our key strategic priorities:

Annual Report 2024 | 15

The Strategic Development Plan (SDP): Transforming the zoo experience

The SDP is designed to transform Chester Zoo into a worldclass conservation hub by developing immersive, habitatthemed zones. This evolution supports our Conservation Plan while creating an engaging visitor experience that drives attendance and revenue. Our development strategy includes:

financial sustainability. The third phase of our plan (from 2028 onwards) will focus on revitalising forest habitats, currently designated as ‘African Forests’.

The Conservation Plan (CP): A holistic approach to protecting nature

The CP embraces a comprehensive strategy, addressing four critical areas – populations, places, people and policy – to create meaningful conservation impact. Chester Zoo has committed to achieving six key conservation targets by 2031, supported by:

----- Start of picture text -----
Central African Cheetah, Acinonyx jubatus soemmeringii
----- End of picture text -----

16 | Annual Report 2024

chesterzoo.org

Our impact: Achievements by 2031

By executing these strategic initiatives, which are underpinned by a Conservation Investment Plan, Chester Zoo is committed to achieving the following milestones by 2031:

Protection and recovery

Conservation action for 200 populations of threatened species worldwide.

Landscape conservation

Protecting 250,000 hectares of critical habitats for wildlife.

Future conservationists

Training 5,000 individuals in conservation sciences and practices.

Sustainable living

Empowering 10 million people to adopt sustainable practices.

Policy influence

Advocating for conservation across five major policy areas to drive systemic change.

Through this integrated and ambitious approach, Chester Zoo remains fully committed to delivering on its mission to prevent extinction and inspire future generations to protect the natural world.

Annual Report 2024 | 17

Snow leopards arrive

“The arrival of snow leopards is a huge milestone in our zoo’s long history and signifies our commitment to protecting another of the world’s most threatened big cat species.”

In a zoo first, majestic snow leopards Yashin and Nubra arrived as a huge new Himalayan habitat was unveiled.

Having been carefully matched as part of an international conservation breeding programme, the arrival of the pair signifies the zoo’s commitment to protecting another of the world’s most threatened big cat species.

Mark Brayshaw, Head of Mammals

International Centre for Zoo Science unveiled

A new International Centre for Zoo Science, which will play a key role in the conservation of the world’s most threatened species, opened at the zoo.

Tripling the size of the zoo’s previous lab facilities, the new centre enables the zoo to significantly expand its scientific capacity, particularly in the specialist areas of conservation physiology and reproduction, and boost its conservation training programme.

Read more about this in our case study on pages 34–35.

18 | Annual Report 2024

Giraffe calf birth

A rare Nubian giraffe – one of the world’s most at-risk mammals – was born to mum Orla.

With just 2,500 estimated to remain in the wild, the female calf, named Edie, will contribute to the endangered species breeding programme, which is working to secure the future of the sub-species.

For a decade, the zoo has supported in-country partners, the Giraffe Conservation Foundation (GCF) and the Uganda Wildlife Authority (UWA), with protection efforts across four national parks in Uganda, Africa, to help safeguard giraffes. Happily, a new census has reported numbers are on the rise.

----- Start of picture text -----
chesterzoo.org
,
Blue-eyed ground dove, Columbina cyanopis
Strategic Report
----- End of picture text -----

Fresh hope for one of the world’s rarest bird species

An international team of conservationists, including bird experts from the zoo, joined forces to provide a lifeline for the critically endangered blue-eyed ground dove.

Just 15 of the birds are believed to remain in the wild – making it one of the rarest animals on the planet.

In a significant step forward for the species, a precious chick – hatched in Brazil – became only the third of its kind to ever be raised in human care.

----- Start of picture text -----
‘
Northern Giraffe, Giraffa camelopardalis
‘% » ACh‘
----- End of picture text -----

The chick boosts the nucleus of an insurance population aiming to safeguard against the risk of extinction.

Madeira snails reintroduced

More than 1,300 critically endangered snails were released into the wild after being rescued from the edge of extinction.

The Desertas Island land snails, bred in human care for the first time ever at the zoo, were sent to repopulate the islands in Madeira, Portugal.

The reintroduction is the latest step in a rescue mission for the snails, which were thought to have been extinct for more than 100 years.

Annual Report 2024 | 19

Named the UK’s no. 1 zoo by TripAdvisor

Chester Zoo was named as the bestrated zoo in the UK by Tripadvisor – the world’s biggest travel guidance platform.

The zoo topped the list of the country’s best zoos and aquariums after earning consistently good reviews from visitors.

Drawing more than 11,000 ‘excellent’ ratings, the zoo was also revealed as the eighth best zoo or aquarium in Europe.

The new rankings are based on millions of online reviews and opinions posted on the influential travel site.

New woodland planted

Almost 19,000 trees were planted on the zoo’s estate, transforming a low-biodiversity silage field into a major new sanctuary for UK wildlife.

The zoo’s biggest habitat creation project to date, the initiative forms part of a wider wildlife corridor across Cheshire and the wider region.

The new woodland will provide a home for a variety of plants and animals, as well as improving soil health and carbon storage to help fight climate change.

20 | Annual Report 2024

chesterzoo.org

Cotoneaster reintroduction

One of the rarest plants in the world was reintroduced to a secret site in Wales.

Cotoneaster cambricus is a critically endangered species that is found nowhere else on the planet other than exposed, isolated cliff faces in North Wales.

To help bolster the wild population, 30 of the plants were planted by a specialist team, including the zoo and its partners.

The zoo’s nursery team had been cultivating the plants at the zoo for several years in preparation for the reintroduction.

----- Start of picture text -----
Annual Report 2024 | 21
----- End of picture text -----

Financial review 2024 – summary

Further growth in total income to £63.1m – growth of £5.7m from £57.4m in 2023

Visitor admissions

£20.2m

– maintained at 2023 levels

with a 1% increase in visitor numbers in the year.

Memberships

£13.8m

– a growth of £1.5m from 2023

with membership numbers increasing to over 155,000.

Trading activities

£18.1m

– an increase of £1.7m from £16.4m 2023

with the first full year of operation for The Square.

Donations, grants and legacies

£5.9m

– an increase of £1.6m from 2023

with a significant increase in visitor donations and associated Gift Aid.

2024 income

Visitor admission income

Trading activities

Membership income and Gift Aid

Donations, grants and legacies

Zoo events and experiences

Project grants, contributions and other charitable income

22 | Annual Report 2024

chesterzoo.org

Expenditure increased to £60.9m – a rise of £3.2m from £57.7m in 2023

Charitable activities

£26.5m – an uplift of £0.3m from £26.2m in 2023

Employment costs of £26.1m – an increase of £2.3m on 2023

with increased funding for our conservation plan offset by the end of a period of grant-funded expenditure on education and engagement.

with the additional cost driven by increases in the national living wage and inflationary pay awards.

Raising funds, including visitor admission and trading activities of £34.4m – an increase of £2.9m from 2023

Expenditure on charitable activities

Expenditure on raising funds

----- Start of picture text -----
Expenditure on conservation advocacy
Expenditure on conservation education,
engagement and capacity building
Expenditure on habitats, species
and populations
----- End of picture text -----

Cost of borrowing to fund developments Trading costs Cost of visitor admission and experience Costs of generating memberships, donations and legacies

10-year capital investment in Chester Zoo (£m)

----- Start of picture text -----
35
30
25
20
15
10
5
0
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
----- End of picture text -----

Annual Report 2024 | 23

Q&A – Liz Carnie, Corporate Director

Chester Zoo delivered a strong financial performance in 2024. What were the highlights? The main highlight for 2024 was further growth in our income to £63.1m, a record figure. This was achieved with a modest increase in visitor numbers and exceeded the increase in our expenditure.

Our increasing membership, alongside the arrival of snow leopards and visitor programming and events, delivered this step up together with diversification in income streams, including the first full year of operation of our events venue, The Square.

Other highlights included growth in our spend on charitable activities, the exciting progression of several capital projects and more intangible investments, such as the launch of our new brand.

2024 was a milestone year for investment in the future of the zoo. Can you tell us more about it?

In 2024 we invested £32.3m in the zoo. This scale of investment is the greatest in our history and is an investment in the future sustainability of the zoo. Investment included completion of our snow leopard habitat (see pages 42–43) and a full year of work on Heart of Africa and The Reserve, which will open in 2025 (see pages 38–39), completion of our international centre for zoo science, alongside a significant upgrade to our electrical infrastructure, which supports longterm plans to decarbonise our energy supply.

Can you explain Chester Zoo’s approach to managing operational costs while ensuring high standards of animal care?

The costs of operating the zoo and delivering our mission continue to rise, in particular with inflation in employment costs which make up 43% of our expenditure.

When we find ourselves in a challenging economic environment, our absolute priority is ensuring our animals and plants are well cared for, and to be able to do that, we must ensure that the zoo is commercially successful. These priorities, along with our strategy, help us focus spending decisions throughout the organisation.

Were there any unexpected financial challenges or opportunities this year and how were they addressed? Not impacting 2024’s financial performance but shaping plans for 2025 was the chancellor’s Autumn Budget and the rise in the National Living Wage and National Insurance thresholds. Combined, these changes will cost us over £600,000 a year going forward, and we have had to reprioritise spend elsewhere to cover these costs.

What role does membership play in the Chester Zoo’s financial success?

A sustainable membership base is vital to Chester Zoo’s financial stability and growth. In 2024, membership income reached £13.8m, reflecting an increase of £1.5m from the previous year, with membership numbers growing to over 155,000. This demonstrates the strong loyalty and support from our community, providing a reliable and recurring revenue stream that helps us plan confidently for the future. Also, as our members visit on average over 4.5 times per year, the additional purchases they make during their visit also go a long way in supporting our mission.

Can you discuss the financial impact of special events or new openings?

Special events and new openings significantly contribute to our financial performance by driving increased visitor numbers and diversifying income streams. In 2024, the introduction of new visitor programming such as Afterglow and Supernatural, the arrival of snow leopards and the first full year of operation of our events venue, The Square, were key drivers of growth. These initiatives not only attracted new audiences but also enhanced the visitor experience, encouraging repeat visits and boosting secondary spending on food, retail and other services. By strategically planning events and openings throughout the year, we maximise revenue during peak times while also maintaining a steady flow of visitors during traditionally quieter periods.

How does Chester Zoo prioritise funding for conservation

and education programmes?

All of our funding decisions align with the delivery of our Strategic Development Plan and Conservation Plan, see pages 14–16 for details. These plans set the direction of travel for the organisation; the pace is then flexed depending on our financial performance and the availability of funding. Supporting each of these plans are subcommittees of the Board, who are instrumental in working with the executive on decision-making.

How has Chester Zoo secured funding for long-term projects or expansions?

Funding for Heart of Africa and The Reserve, along with the electrical infrastructure upgrade project, has been provided by Santander, with whom we have a longstanding relationship. The loan arrangements include a ‘Green Loan’, which is reflective of the environmental impact of the projects – in particular The Reserve development, where all buildings will have an Energy Performance Certificate rating of A and many of the lodges will be self-sufficient for energy with solar generation built-in.

At the end of 2024, Chester Zoo had borrowed £33.8m under these facilities and had cash reserves of £5.1m (2023: £12.4m of borrowings and £5.5m of cash reserves).

Can you explain how Chester Zoo balances capital investment with day-to-day operational need?

We know that capital investment in the zoo is critical to our sustainability and ongoing success. Capital investment through the Strategic Development Plan is built into the

24 | Annual Report 2024

chesterzoo.org

Operational Plan and is forecast 5–10 years ahead. These plans are then reviewed and flexed at least annually as budgets for day-to-day operations are set.

How have economic trends or market conditions affected Chester Zoo’s financial performance?

Since the cost-of-living crisis took hold in 2022, we’ve seen consumers seeking great value for money for their leisure spend, while the costs of running the zoo and delivering our mission increase. Since that point, our emphasis has been on growing and diversifying our income base, investing in the zoo as a visitor attraction to ensure it delivers a great-value day out and seeking to limit expenditure growth where possible.

In 2024, inflation in our cost base slowed to some extent, compared to previous years, and investment in new habitats, visitor programming and diversification of income streams which was made in previous years delivered a further step change in income.

The resulting cash generation is funding further investment in the zoo as part of our Strategic Development Plan.

Cash flow from operations, funding investment in the zoo (£m)

Spotlight on restricted and designated funds – Q&A

What are restricted income funds?

Restricted income funds come from donations, grants and legacies received by Chester Zoo. These funds are allocated specifically for various conservation projects and activities, ensuring they are used in line with the donor’s intentions.

What are unrestricted income funds, and how are they managed?

Unrestricted income funds are funds that are not subject to donor-imposed restrictions. These may be freely available for Chester Zoo’s general charitable purposes or designated by the Trustees for specific uses.

How does the Charity manage its reserves?

After setting aside restricted income funds, the Charity also maintains a minimum free reserve of £4.4m in cash deposits to ensure financial stability.

How are designated funds allocated?

Cash flow from operations, funding investment in the zoo (£m)

----- Start of picture text -----
12
10
8
6
4
2
0
2019 2020 2021 2022 2023 2024
----- End of picture text -----

What risks do you foresee for Chester Zoo’s finances and how are they being mitigated?

Despite diversification in income streams, our main source of income is from visitors to the zoo, which can be impacted by many things, including poor weather, reductions in disposable household income and competition in the leisure market. Our fixed cost base is significant and we’re very much impacted by inflationary changes to employment costs, utilities and food process. To counter this, we maintain a level of reserves sufficient to cope with fluctuations in the level of our income in the short term.

At the balance sheet date, the remaining available funds were designated for the following purposes:

Are designated funds legally committed?

No, designated funds are not legally committed. While Trustees earmark these funds for specific purposes, they retain the flexibility to reallocate them as necessary.

What were the Charity’s total funds at 31 December 2024?

As at 31 December 2024, Chester Zoo had total funds employed of £65.8m (2023: £63.6m), broken down as follows:

Restricted funds: £1.1m (2023: £0.9m)

In the longer term, our strategic plans support diversification of income, both by identifying new income streams and also by developing the zoo to appeal to a wider audience, year-round. Our strategic investment plans are flexible so they can move at a pace which matches available resources.

Free reserves: £4.4m (2023: £4.4m)

Designated funds: £60.3m (2023: £58.3m)

This approach ensures financial sustainability while maintaining a clear distinction between restricted, designated and free reserves.

Annual Report 2024 | 25

Building the future

----- Start of picture text -----
Harvest Mouse, Micromys minutus
----- End of picture text -----

A changing world

2024 was a momentous year in British politics, with a change in the balance of power for the first time in 14 years. Our focus on public affairs means the zoo is well-prepared to help shape emerging policies for the benefit of wildlife and to adapt to changes in the regulatory and fiscal environment.

Similarly, this has been a period of change internationally, with incumbent governments – most notably in the USA – losing power and the prospect of further political instability over the coming years.

Our global partnerships are therefore more important than ever and we continue to play a central role in European and worldwide zoo associations, as well as growing our influence within wider international conservation institutions and frameworks.

One constant, though, is the urgency of the biodiversity and climate crisis, which continues to place habitats, wildlife and people under unprecedented threat. Chester Zoo’s mission of preventing extinction has never been more important.

Emerging threats

While we’re optimistic about our future, it’s essential that Chester Zoo remains agile to new risks.

The UK has seen a 19% decline in species abundance since 1970,[1] with one in six species now threatened with extinction. This growing threat to UK wildlife requires urgent action and an increased emphasis on the conservation of our native species.

The cost of living crisis continues to affect our visitors, staff and the organisation as a whole. Continued instability across the globe means we must be proactive, prepared and resilient in the face of emerging economic challenges.

We must also not take for granted that there’s a consensus about the need for environmental action. Vested interests, a growth in misinformation and shifts in global politics and corporate practice are undermining coordinated international action. Chester Zoo will remain true to its values as an outward-looking, collaborative and inclusive organisation, committed to preventing extinction and raising awareness around key environmental challenges both here in the UK and around the world.

1 State of Nature Report 2024

26 | Annual Report 2024

chesterzoo.org

A sustainable future

Unlike many environmental organisations, we receive very little direct funding from government. Our pioneering conservation and education work is made possible by an entrepreneurial approach to growing and diversifying our commercial income.

Alongside The Reserve, our 51-lodge hotel development that will allow guests the opportunity to experience immersive overnight stays at the zoo for the first time, the opening of Heart of Africa in spring 2025 will drive a step change in visitor numbers and revenue.

Chester Zoo cannot succeed alone, though. Collaborating as part of a sustainable zoo sector is fundamental to our efforts to create a future in which nature can survive and thrive. We’ll continue to play a leadership role within the British and Irish Association of Zoos and Aquariums (BIAZA), as well as exploring innovative new partnerships designed to support financial resilience and maximise our collective impact.

The future of zoos is as centres of excellence for education, science and conservation. We’ll work to drive up standards yet further across the sector and to grow public understanding of the vital role that conservation zoos have in protecting and restoring nature.

At the heart of our sustainable future is our Chester hub. Our Strategic Development Plan will guide the ongoing evolution of the zoo and wider estate, ensuring we remain the UK’s most visited and best zoo.

The role of technology

The rapid advancement of technology is having a major impact on wildlife conservation. As home to the International Centre for Zoo Science, Chester Zoo is uniquely placed to help shape these developments.

We’ll continue to innovate in the use of Artificial Intelligence (AI) to enhance animal welfare within the zoo, as well as applying AI technologies to accurately monitor animals and threats to wildlife in the field.

Chester Zoo will maintain and grow our status as experts in the field of cryopreservation, developing our biobank of cells from the world’s most endangered species. We’ll also work to ensure that new conservation technologies are subject to rigorous scientific, regulatory and ethical scrutiny.

Emerging communications technology, such as new digital platforms and augmented reality experiences, bring huge potential when it comes to our role as conservation storytellers. It can help us to both inspire visitors within the zoo and increase our reach * = _=™ beyond its physical boundaries, engaging even more ,a people with the natural world and the ways in which they can protect it.

Annual Report 2024 | 27

Managing risks and uncertainties

Proactively protecting Chester Zoo’s future

At Chester Zoo, managing risks is not just about protecting assets; it’s fundamental to achieving our mission of preventing extinction. The Trustees have a structured risk management strategy that sets out responsibilities, processes for escalation and links to both internal controls and external legal frameworks.

Our risk appetite balances responsible caution with the need to take calculated risks to advance our Strategic Plan, Conservation Plan and Operational Plan. While we embrace opportunities for innovation and conservation, we remain particularly risk-averse in areas affecting animal welfare, visitor safety and financial sustainability.

By maintaining a Risk Register, Trustees actively assess the most significant threats to the zoo’s stability and sustainability. Regular reviews ensure that our approach remains proactive and our resources – financial and operational – are resilient against potential disruptions.

Key risks

The Risk Register identifies over 20 risks, with Trustees focusing on those that pose the most significant impact. Below, we outline three major risks and one emerging risk and outline their potential effects and how we mitigate them.

Spotlight on risk: Responding to a major incident

Spotlight on risk: Attracting and retaining talent

Risk: A major incident – such as a dangerous animal escape, cyberattack or disease outbreak – could threaten human and animal safety and damage Chester Zoo’s reputation.

----- Start of picture text -----
Risk during the year Increased Same Decreased
Probability High Medium Low
Impact High Medium Low
----- End of picture text -----

Potential impact:

Risk: Failing to attract, develop and retain skilled employees would impact our ability to deliver conservation goals and maintain visitor experience.

----- Start of picture text -----
Risk during the year Increased Same Decreased
Probability High Medium Low
Impact High Medium Low
----- End of picture text -----

Potential impact:

How we manage this risk:

How we manage this risk:

Strategic alignment: Operational Plan – ensuring safety, continuity and financial sustainability.

By staying vigilant, prepared and adaptive, we ensure that Chester Zoo remains a safe, secure and resilient environment for both wildlife and visitors.

Strategic alignment: Operational Plan – fostering an engaged and resilient workforce.

By investing in our people, fostering a culture of learning and providing opportunities for growth, we ensure that Chester Zoo remains a place where talent thrives, innovation flourishes and our mission to prevent extinction continues with passion and expertise.

28 | Annual Report 2024

chesterzoo.org

Spotlight on risk: Delivering the Strategic Development Plan

Risk : Rising construction costs and resource shortages could delay the delivery of Chester Zoo’s long-term Strategic Development Plan.

----- Start of picture text -----
Risk during the year Increased Same Decreased
Probability High Medium Low
Impact High Medium Low
----- End of picture text -----

Spotlight on risk: Emerging risk: Global political shifts

The geopolitical landscape is evolving, with significant implications for conservation. A shift in government priorities could reduce funding for environmental protection and conservation programmes.

----- Start of picture text -----
Risk during the year New Same Decreased
Probability High Medium Low
Impact High Medium Low
----- End of picture text -----

Potential impact:

Potential impact:

How we manage this risk:

Strategic alignment: Strategic Plan – future-proofing Chester Zoo’s growth.

Through strategic planning and risk management, we’re securing Chester Zoo’s future. The completion of Heart of Africa and The Reserve highlights our ability to deliver major projects while enhancing visitor experience and conservation impact, driving sustainable growth and innovation.

Our response:

Strategic alignment: Conservation Plan – ensuring longterm conservation impact despite political uncertainties.

By staying informed, proactive and engaged, we navigate shifting political landscapes to safeguard our conservation efforts. Through advocacy, resilient funding models and global collaboration, we ensure that Chester Zoo continues to drive meaningful conservation impact, regardless of external challenges.

Looking ahead: Strengthening resilience

At Chester Zoo, resilience is not just about managing risks; it’s about turning challenges into opportunities. Through constant vigilance, strategic foresight and decisive action, we adapt to an evolving world while staying true to our mission. By embedding robust risk

management, sustainable growth strategies and a culture of innovation, we safeguard our ability to protect wildlife, inspire change and drive conservation impact for generations to come.

Annual Report 2024 | 29

Sustainability at Chester Zoo

To achieve our mission of preventing extinction, it's essential that we address the global threat to biodiversity presented by climate change, waste pollution and the over exploitation of natural resources. That's why we’re taking action on sustainability at Chester Zoo.

In 2024, we continued to strengthen our efforts around sustainability, including:

Conducting a site-wide audit to identify energy saving opportunities as part of our compliance with the Government’s Energy Savings Opportunities Scheme (ESOS). =

Collaborating with our supply chain on sustainable solutions, including progressing towards purchasing more deforestationfree products.

Investing in our transition to carbon net zero by installing 120 kWp of solar PV as part of the new Heart of Africa development, installing 3 air source heat pump systems (135.5kW total capacity) and increasing the electricity supply to the site to enable

further electrification.

Planting a 9.62 hectare mixed broadleaved woodland and continuing our restoration and management of UK biodiversity areas across site. =

Improving our operational waste processes, reducing our total operational waste from 742 tonnes in 2023 to 690 tonnes in 2024.

Using our powerful voice to influence change in policy and industry around sustainability, including on issues of net zero, energy, transport, waste, deforestation and land use.

Find out more about sustainability at Chester Zoo on pages 90–93 and at: www.chesterzoo.org/sustainability

Our sustainability targets

Central to our commitment is demonstrating environmental sustainability across the organisation’s operations, including the zoo (60 hectares) and its landholdings (205 hectares).

Aligned to our medium-term strategic plans to 2031, we have set the following sustainability targets for our organisation, for the decade to our centenary year in 2031:

• Carbon net zero in our scope 1 & 2 emissions by 2030 CO2 Towards a CARBON ZERO PROCUREMENT OF NET GAIN NET ZERO DEFORESTATION-FREE FOR UK BIODIVERSITY WASTE COMMODITIES with at least 30% of by 2030 in our scope 1 & 2 emissions operation by 2030 in all major zoo land managed for supply chains UK biodiversity by 2030 660e@ 30 | Annual Report 2024

In 2024, we generated approximately 220,000kWh of electricity from solar panels on our buildings.

Annual Report 2024 | 31

Common clownfish, Amphirion ocellaris

32 | Annual Report 2024

chesterzoo.org

Making conservation mainstream – taking centre stage Case study: International Centre for Zoo Science – Advancing conservation through innovation .......................................34 Case study: Uniting purpose and identity – The story of Chester Zoo’s brand evolution .........................................36 Case study: Bringing Heart of Africa to life ..........................................38 Case study: Protecting Uganda’s hidden treasures – A conservation journey ............................................................................... 40 Case study: Paving the way for snow leopard conservation at Chester Zoo ...............................................................................................42 Case study: Inspiring the next generation of conservationists ... 44

Annual Report 2024 | 33

----- Start of picture text -----
Case study
----- End of picture text -----

International Centre for Zoo Science

Advancing conservation through innovation

Overview

Chester Zoo’s world-leading scientific research underpins our Conservation Plan, driving evidence-based conservation action. In November 2024, we opened the International Centre for Zoo Science, a state-of-the-art facility designed to expand our research capabilities, enhance training and strengthen global conservation efforts. As part of the Cheshire Science Corridor, this cutting-edge centre cements our role as a leader in applying science to conservation challenges, protecting endangered species and training future conservationists.

The challenge

Since 2007, Chester Zoo’s wildlife endocrinology laboratory has been a global leader in animal hormone research, helping improve breeding outcomes for black rhinos, okapis and Asian elephants. To further our impact, we identified the need for expanded laboratory space and enhanced training facilities.

Our approach

Collaborating with our scientists, the Facilities and Development team designed a future-focused research hub integrating sustainability, innovation and advanced conservation science:

The project was made possible through our partnership with Urenco, a Cheshire-based energy company headquartered near Chester Zoo. Their funding enabled us to triple the size of our laboratory facilities, ensuring our continued leadership in conservation science.

Key initiatives and impact

Science Plan : Launched alongside the centre, our five-year Science Plan focuses on animal health and wellbeing, sustainable populations and human dimensions of conservation, ensuring our research drives measurable conservation outcomes.

34 | Annual Report 2024

chesterzoo.org

Our research has led to direct improvements to the reproductive performance of highly threatened mammals such as black rhino and okapi, re-energising international conservation breeding programmes which are vital back-ups to fragile wild populations and informing vital conservation work in the field in Africa.”

Katie Edwards, Lead Conservation Scientist

Scientific contributions : In 2024, our Conservation Science teams engaged in over 200 research projects, published 23 peer-reviewed papers, delivered 84 lectures, prepared 78 technical reports and ran 37 training workshops, some hosted in the new facility.

Looking ahead

The International Centre for Zoo Science marks a significant step forward in science-led conservation, but this is just the beginning. Over the coming years, we’ll expand our research into emerging technologies, such as protein metabolomics and the use of artificial intelligence in conservation, to further enhance species protection.

Our biobank will continue to grow, safeguarding genetic diversity for future conservation efforts. With our new training facilities, we’ll equip more conservationists with cutting-edge skills, strengthening capacity across the zoo sector.

As part of the Cheshire Science Corridor, we’ll forge new collaborations, driving innovation to tackle the world’s most urgent biodiversity challenges. Together, we’re shaping the future of conservation science.

Read more on pages 8–9 and 94

This facility represents a step-change in our scientific capabilities, ensuring Chester Zoo remains at the forefront of conservation research.”

Carl Askew, Head of Facilities, Infrastructure and Projects

Annual Report 2024 | 35

----- Start of picture text -----
Case study
----- End of picture text -----

Uniting purpose and identity The story of Chester Zoo’s brand evolution

Overview

In November 2024, Chester Zoo embarked on a transformative journey by launching its first major brand evolution in over a decade. This rebrand was more than a visual refresh – it was a strategic move to align the zoo’s identity with its broader conservation mission and enhance its connection with diverse audiences. By refining its messaging, visual identity and tone of voice, the zoo has created a brand that’s compelling, flexible and reflective of its role as a leading conservation charity.

The challenge

When the previous brand was established over 10 years ago, it was designed with a singular focus: attracting young families to drive visitation and revenue. While successful, shifting priorities and audience expectations meant that a new approach was needed. Several key challenges emerged:

Our approach

To address these challenges, Chester Zoo developed a new brand identity that is engaging, adaptable and purpose-driven. Key principles guiding the rebrand included:

The rebrand rollout was carefully phased over two years to align with natural business cycles, ensuring cost efficiency and a smooth transition across all touchpoints.

Key initiatives and impact

The new brand has already made a significant impact, with positive responses from stakeholders across various sectors, including conservation, education and tourism. Key outcomes include:

36 | Annual Report 2024

chesterzoo.org

The new brand truly reflects what Chester Zoo stands for today. It not only celebrates our heritage but also strengthens our voice in conservation, inspiring every visitor to play a part in protecting wildlife.”

Chester Zoo representative

Looking ahead

As the brand continues to be implemented across all touchpoints, Chester Zoo remains committed to evolving its identity in alignment with its conservation mission. The rebrand marks a new era – one where every interaction with the zoo reinforces its dedication to ensuring nature survives and thrives.

Seeing the new brand come to life has been inspiring. It’s more than just a logo; it’s a statement about Chester Zoo’s commitment to nature and the future of our planet.”

Dominic Strange, Commercial Director

Annual Report 2024 | 37

----- Start of picture text -----
Case study
----- End of picture text -----

Bringing Heart of Africa to life

Overview

Heart of Africa is the largest UK zoo habitat ever created, a £28 million investment that opened in April 2025. As part of the zoo’s strategic development plan, this immersive zone mirrors the diverse grasslands of Central Africa while reinforcing the zoo’s international conservation efforts.

This transformation is more than just an expansion – it’s a vital step in achieving Chester Zoo’s conservation targets, including:

At the heart of the development is a large mixed-species savannah, complemented by smaller indoor habitats for desert dwellers. The new zone also seamlessly incorporates existing grassland habitats, including the Eastern black rhino and painted dog habitats and the Tsavo Aviary – enhancing the visitor experience through continuity in landscape design. Overall, the project showcases Chester Zoo’s commitment to worldclass animal care, immersive experiences and cutting-edge conservation initiatives.

The challenge

Bringing Heart of Africa to life was a complex and multi-layered endeavour. From initial design in 2017 to final construction, the project had to balance:

Navigating these challenges required meticulous planning, cross-disciplinary collaboration and innovative solutions to create a landmark conservation-driven habitat.

Our approach

A world-class team was assembled to ensure the success of Heart of Africa, combining the expertise of landscape architects, engineers, conservationists and in-house zoo specialists.

38 | Annual Report 2024

chesterzoo.org

The result is an immersive habitat that blends groundbreaking animal welfare standards with an unforgettable visitor journey.

Key initiatives and impact

Heart of Africa is more than a new zone – it’s a living, breathing example of conservation in action.

Heart of Africa is the most ambitious projects we’ve ever undertaken – creating habitats that not only meet the highest standards of animal welfare but also transport visitors into an immersive and authentic representation of the landscapes these species inhabit in the wild.”

Kevin Jackson, Lead Project Manager

With these advancements, Heart of Africa is set to be a flagship conservation hub, inspiring millions to connect with and protect African wildlife.

Looking ahead

Heart of Africa started welcoming visitors in April 2025 and will help us to continue to fund our vital conservation work in Africa, long into the future.

With an unwavering commitment to conservation and education, Chester Zoo’s Heart of Africa is set to be a transformative force – not just for the zoo, but for wildlife conservation worldwide.

This project is about more than construction; it’s about conservation. We’ve created a space where visitors can experience the beauty of African grasslands while understanding the urgent need to protect them.”

Ian Palgrave-Neath, Design Team Manager

Annual Report 2024 | 39

----- Start of picture text -----
Case study
----- End of picture text -----

Protecting Uganda’s hidden treasures

A conservation journey

Overview

Chester Zoo’s Africa Regional Field Programme has continued to expand its impact across the Murchison Conservation Landscape, safeguarding biodiversity across 100,000 hectares of ecologically rich terrain. Throughout 2024, a particular focus has been placed on the protection of the giant pangolin, reinforcing conservation efforts in one of East Africa’s most vital wildlife strongholds.

The challenge

Uganda’s Murchison Falls National Park and its surrounding landscapes face escalating threats from habitat degradation, illegal wildlife trade, human–wildlife conflict and invasive species. With climate change and increasing human pressures, conserving endangered species such as pangolins, chimpanzees and the critically endangered Nubian giraffe demands a multi-faceted approach that integrates cutting-edge technology, rigorous scientific research and strong community collaboration.

Our approach

Working alongside the Uganda Wildlife Authority and other conservation partners, Chester Zoo employs a science-led, community-focused approach to conservation. Key initiatives include:

In partnership with the Giraffe Conservation Foundation, Chester Zoo also supports ongoing monitoring and population recovery efforts for Nubian giraffes, ensuring the survival of one of the world’s most threatened giraffe subspecies.

Key initiatives and impact

In 2024, Chester Zoo played a pivotal role in driving conservation action across the Murchison Falls ecosystem, making significant strides in wildlife research, habitat protection and community-led conservation efforts.

Wildlife research and monitoring:

40 | Annual Report 2024

chesterzoo.org

Conservation strategy and recognition:

Strengthening partnerships and global awareness:

Visiting Murchison Falls National Park in 2024 was an eye-opening experience. It was critical to collaborate with conservation teams and local communities to ensure the stories we tell through our Heart of Africa exhibit are as authentic and impactful as possible.”

Caroline Heap, Senior Interpretation Manager

Looking ahead

With 2025 on the horizon, Chester Zoo is gearing up for the opening of its Heart of Africa exhibit, which will showcase much of the groundbreaking work taking place in Uganda.

Looking beyond 2025, the zoo remains committed to:

By leveraging scientific expertise, technological innovation and strong partnerships, Chester Zoo is ensuring that Uganda’s unique wildlife and ecosystems are safeguarded for generations to come.

Nubian Giraffe, Giraffa camelopardalis camelopardalis

This project is about more than construction; it’s about conservation. We’re creating a space where visitors can experience the beauty of African grasslands while understanding the urgent need to protect them.”

Stuart Nixon, Africa Regional Field Programme Manager

Annual Report 2024 | 41

----- Start of picture text -----
Case study
----- End of picture text -----

Paving the way for snow leopard conservation at Chester Zoo

Overview

In a historic milestone for Chester Zoo, snow leopards have arrived at the zoo for the first time, marking a significant step in the conservation of this highly threatened species. Their new home – a state-of-the-art, immersive habitat – replicates the rugged Himalayan landscape, featuring rocky outcrops, secluded caves and steep cliffs. This initiative is not just about welcoming two incredible animals, it’s about securing a future for their species through cutting-edge conservation efforts.

The challenge

Snow leopards face numerous threats in the wild, from illegal poaching and human– wildlife conflict to the devastating effects of climate change. As temperatures rise across the Himalayas, the shrinking habitat forces these elusive predators into closer contact with human communities, increasing the risk of retaliation when they prey on livestock.

Recognising the urgency of the situation, Chester Zoo welcomed two young snow leopards in March 2024 as part of a European conservation breeding programme. Nubra, a female born at Krefeld Zoo in Germany, and Yashin, a male from Highland Wildlife Park in Scotland, were carefully selected for their genetic compatibility. Their presence at the zoo is not just symbolic – it plays a crucial role in safeguarding the species from extinction.

Our approach

Creating the right environment for Nubra and Yashin required over a year of careful planning, design and construction. Our team developed a dynamic habitat, integrating features such as anti-glare viewing glass, air-cooled caves and a landscape that mirrors their native environment. Most critically, the space has been designed to support natural behaviours and, eventually, successful breeding – an essential step towards establishing a robust conservation insurance population.

This strategic pairing of Nubra and Yashin, under the guidance of the EAZA exsitu Programme Coordinator, ensures that their future offspring will contribute to a genetically diverse population. With only an estimated 3,500 mature snow leopards remaining in the wild – spread across an immense 3 million km² range – every conservation effort matters.

Key initiatives and impact

Engaging the public in conservation

The Chester Zoo snow leopard area goes beyond showcasing these magnificent animals – it educates visitors on the threats they face and inspires action. Interactive displays encourage guests to pledge to reduce their carbon footprint, making conservation a tangible, personal commitment.

Protecting snow leopards in the wild

Beyond the zoo, we support the Snow Leopard Trust, which works to protect wild

42 | Annual Report 2024

chesterzoo.org

populations through ecological research and communityled conservation. A key focus is mitigating human–wildlife conflict in regions like Kyrgyzstan, where snow leopards sometimes prey on livestock. By collaborating with local communities to develop sustainable, ‘snow leopard-friendly’ livelihoods, we’re fostering coexistence and ensuring a future for these elusive big cats. Similar efforts have seen success in other regions, such as with Andean bears in Bolivia and Asian elephants in India, and we’re optimistic about replicating this positive impact for snow leopards.

Not only have we created a fantastic new home for Yashin and Nubra here at Chester Zoo, but we’re also strengthening global conservation efforts through our partnership with the Snow Leopard Trust. By working directly with communities that share the landscape with these magnificent cats, we can help them build resilience while ensuring a future where snow leopards thrive alongside people.”

Mayukh Chatterjee, Regional Field Programme Manager for Asia

Looking ahead

The arrival of Nubra and Yashin is just the beginning. As we monitor their adaptation to their new home, our focus remains on ensuring their well-being, fostering successful breeding and strengthening our conservation impact both in captivity and in the wild.

Looking ahead, Chester Zoo will continue to expand its efforts in habitat conservation, scientific research and public engagement, all aimed at securing a sustainable future for snow leopards. By combining world-class care with global collaboration, we’re not just providing a home for two incredible animals – we’re playing a vital role in the survival of an entire species.

This project showcases the power of zoos as conservation powerhouses, bridging the gap between human awareness and wildlife preservation. Together with our partners and supporters, we’re turning hope into action for snow leopards worldwide.

----- Start of picture text -----
Snow Leopard, Panthera uncia
----- End of picture text -----

The snow leopard project was a real challenge to deliver, as it involved recreating a Himalayan environment on a flat site using reclaimed materials during one of the wettest winters we have had in recent years. The Zoo team and its contractors worked extremely hard together to deliver an amazing result.”

Kim Halliday, Senior Project Manager

Annual Report 2024 | 43

----- Start of picture text -----
Case study
----- End of picture text -----

Inspiring the next generation of conservationists

Overview

To create a future where wildlife thrives, we must empower young people with the skills, knowledge and inspiration to drive change. At Chester Zoo, we believe in collaborating with young people rather than simply providing for them – ensuring they are enabled to play an active role in conservation efforts.

Through innovative youth engagement programmes, strategic partnerships and handson learning opportunities, we’re shaping a new wave of conservationists.

The challenge

Conservation is a complex field requiring fresh ideas and diverse perspectives. However, many young people face barriers to participation, whether due to limited access, lack of awareness or socio-economic challenges. Addressing these gaps was a key focus in 2024.

Our approach

Our youth engagement strategy centres on three pillars:

  1. Co-creation – Working alongside young people to develop meaningful initiatives.

  2. Access and inclusion – Removing barriers to participation in conservation.

  3. Practical experience – Providing the tools and hands-on opportunities to develop conservation and leadership skills.

Areas of focus

1. Co-creation: Expanding youth leadership and networks

2. Access and inclusion: Breaking down barriers to participation

Thanks to funding from the Westminster Foundation , we established the Youth Development Coordinator role , enabling:

44 | Annual Report 2024

----- Start of picture text -----
chesterzoo.org
----- End of picture text -----

3. Practical experience: Equipping young people with practical tools

Young people consistently express a desire for resources that enable them to take action. In response, we developed the Conservation Changemakers Toolkit , a youth-driven resource, featuring:

Young people bring fresh perspectives to conservation. My role ensures their voices are heard, that they have access to opportunities, and that we break down barriers to participation. Whether through hands-on projects, leadership roles, or digital engagement, we’re building a movement that belongs to them.” ro

Charlie Dale – Youth Development Coordinator

Key initiatives and impact

Area of focus Impact and outcomes
Co-creation 120 young people joined the annual Youth Summit
269 members now part of the Youth Network
Access and
inclusion		 122 young people co-developed conservation projects
300+ engaged through the Wildlife Connections Festival
Youth Zone
Creation of wildlife-friendly spaces (bird boxes, hedgehog
houses, planters)
Practical
experience		 100+ young people helped develop the Conservation
Changemakers Toolkit
Toolkit launched with 17 videos and 16 written guides
Wider
educational
engagement		 75,478 school participations in conservation education
programmes
787 young people engaged in conservation career events
49 young people under 26 volunteered
11,512 children participated in school outreach programmes
Expanding
access & training		 12 new apprentices joined, while 12 others completed their
programme
26 young people completed a year-long voluntary work
placement
554 young people engaged in holiday and weekend clubs
Community
impact and
inclusion		 32,739 winter free ticket visits provided access to
conservation education

Looking ahead

Our work in 2024 demonstrated that when young people are given the right tools and opportunities, they can drive meaningful conservation action. Moving forward, we will continue expanding our youth programmes, deepening engagement through digital and hands-on initiatives, and fostering a more inclusive conservation movement.

By providing education, mentorship and real-world experience, Chester Zoo is ensuring that the conservationists of tomorrow are equipped and empowered today.

Providing young people with practical tools and knowledge is critical to driving conservation change. The Conservation Changemakers Toolkit was created for, with, and by young people, ensuring it meets their needs and empowers them to take action in their own communities.”

Lauren Walker – Digital Learning Manager

Annual Report 2024 | 45

----- Start of picture text -----
* - ~ ”
Coit a. >
b : 7
3
2 —.
of 7 . . 7 A
:. ™s 2 > — €j aNa— . L-d bt5 ,ee7 ; »3 ta f
eft Daigle. 4 . e P|
2 f Na ; ‘ s
a> ‘ ’ . .
et ao wy 4 roe
. : if y . . _ bi ‘
- : _ s oft : iw x"
;7s -_ fs 5% a
af P i a . a oP.
‘ Py ; » Byes me ) "teens ee 2
ba," & aU ‘ pants a2 ~
‘ b "aA.. Pals ! 4: 7Pe 5» & 7"beot aes,oeneg 4la e sr. ; “ -; ‘
. ‘. - 7 ee a Or ett PN ae te |
oo ows hat ys Spe A "ie Sa ,
el sel Me m4 4: e “., ee TA itn Y/
ee : P ac, we o & oat we — Sy. : J
; : > >"0) P.af es eee- =a2. "ea" ot ©. FRO 4 ) - Kiem
q ne hs . ey“ Pagt,alae: &a Aare * Ak ie:
.' 4 : : - >; A -
: g a rs — wee om vu pe i a y, Z OO bff
_ - ¢ at ee ‘oe i. te tf AE hho
wt uh, “4 * af og Ny v fae yee «
q "SF. fe Fg‘ ‘ LL. + SS4 eegesis
: o® “a ‘, £’ 4 wae ,¢oF . iT <= Af Egat.’774 / .
F . a St tee ¢; ¢ Bde Fa,
5 . % x Poe ws be ‘TT, Fas Sek ; 4
/ 7 a +rs A eet PPO& r Sea ae) GP PbSVTfr 4 f/f
ni : = “a ' 4 te ce A . & & tifa “ Sf, ; s\
° . ae “~S tt. Sates ADS bike
.
9 . . i 3 ft he AJ a , 4 f i, Z
Hos \ " pieot Fe‘ MSea4 etatig«¢é " SSF/a ty ApieLfa
i a , . t. rs pattie ’ | ta + fs
"
7 : . ; "bh © 3’ “ 4 ‘y . .mit > teof A.4 A ; J,” yO, ’ -
e 4 LP ‘ 4! ALM ae me ‘ ~~ ke / Pe, 7
” & ewe? .\ 7 Sal Se: tiie " fy » a +> “ 4 /~ a : c i - a ‘
Se - ~ SH 7 NN . se me “8 - A
“ 7Pw _et atfi a ~.oOide“ 4s ~ie7Otus. 7 ——eya. >,yaavan “4 “47y £44st r
ss Mae eet eua r - - ig
wt Fu 7. fae 7a . yD . s et ‘ y 4
<r= Neetia- a. - o¥ e-’‘,e< _ - »2 ee~ -ae= Gef- .ces stam4
SK= ~~ +9 a!- eg- —é - * oe. ” . ¢
=> = >. eS aLae ee ee- ee
——— ~~a ™. ——— > ——— /
aeeS- — i ;
SS SAS — #7 xp
— -~ ‘ © a . ; wa
— Rr re P44 y
=S SSSS.a SeA 48%2 (is :
ss Ja + ~~ Or | Lys -
a>. on < -- > f a
- <? o ee —_ — P
‘ . ” tp, 9. A, ee
ee < Blue tree Monitor, Varanus macraei
46 | Annual Report 2024 ~ “a
>
t
.
----- End of picture text -----*

chesterzoo.org Our leadership, governance and charitable purpose ....................... 48 Youth Board ......................................................................................................52 Engagement with stakeholders ................................................................55 S172 statement ...............................................................................................59 Trustees’ responsibilities ..............................................................................63

Annual Report 2024 | 47

Our leadership, governance and charitable purpose

The North of England Zoological Society (‘the Charity’ or ‘Chester Zoo’) is the official registered charity name for Chester Zoo. As well as undertaking all of Chester Zoo’s charitable activities, the parent company to a number of wholly owned subsidiaries that have been incorporated for specific reasons, including two trading companies, two dormant companies and a company that oversees the Charity’s defined benefit pension scheme (see note 24 of the financial statements).

The Charity is regulated by its Memorandum and Articles of Association – available for public inspection at Companies House.

months from being appointed. Co-opted Trustees often go on to become Elected Trustees. Similarly, Elected Trustees may be co-opted at the end of their six-year term and could subsequently go on to be re-elected by the members.

The Chair and Vice Chair are elected by the Trustees from their current membership and take the role for up to three years. At the end of the three years, they can be re-elected for a maximum of three further years. During their time as Chair or Vice Chair, they are not required to retire as Trustees in accordance with the normal six-year rule.

Who determines the responsibilities of the Board of Trustees?

Our charitable objectives

Chester Zoo’s charitable objectives, which set out why we were established as a charity, are laid out in our governing documents. They are:

Our Trustees, in their capacity as directors, have responsibilities under charity and company law. The Trustees have ultimate responsibility for the activities of Chester Zoo and hold it ‘in trust’ for current and future beneficiaries.

The impact of our charitable objectives can be found on pages 34-45 of our Strategic Report.

Our governance structure

Chester Zoo operates a two-tier board structure, with a Board of Trustees and team of Executive Directors, a common structure typical of many UK registered charities.

Our Board of Trustees fulfils these responsibilities by:

The Board of Trustees

How many Trustees are there and how are they appointed?

Our governing documents set out the requirements for Trustees. There must not be less than three, or more than 17 Trustees. Of these, no more than 14 can be Elected Trustees and no more than three can be Co-opted Trustees.

How frequently does the Board of Trustees meet and what’s discussed?

The Board of Trustees meets on a formal basis at least six times a year and has a rolling business cycle that’s used to set the agenda for each meeting. Meetings, which are also attended by the Executive Directors and members of the Youth Board, are generally held as hybrid meetings, with Trustees encouraged to attend in person where practicable.

Elected Trustees, who must be members of Chester Zoo, are elected by the members at the Annual General Meeting and are Trustees for a maximum of six years. Co-opted Trustees are co-opted by the Trustees and may serve for up to 15

Board meetings have standing agenda items which are discussed at each meeting, including health & safety, financial performance, safeguarding and any claims or legal matters. At each meeting, the Executive Directors all give an update

48 | Annual Report 2024

chesterzoo.org

on their team’s work and there’s a report from the chair of each subcommittee.

In addition, there’s a rolling business cycle of matters which is covered at least once a year. It includes approval of the annual budget, an annual health & safety review, a review of the risk management strategy and risk register and an update on progress towards sustainability targets. Once a year, a strategic review meeting is held where longer-term strategic direction is discussed.

At each meeting at least one significant additional topic is presented for debate, discussion or approval. In 2024 these included the zoo’s people plan, education strategy, finalisation of funding for The Reserve, proposals for fundraising for

additional education space within Heart of Africa and approval of strategic objectives for 2025.

The subcommittees of the Board also meet regularly during the year.

Who was a member of the Board of Trustees during this reporting period?

The table below sets out who our Trustees were during the year, how many Board meetings they attended (some Trustees having only been appointed in July 2024) and which committees they were involved in.

----- Start of picture text -----
Committee membership
Number
of Board
meetings
Elected or co- attended in
Name Joining date opted 2024
Malcolm Ardron – Chair November 2006 Elected 6 X X X X
Jen Carter June 2019 Elected 6 X
Penny Coates – Deputy Chair June 2017 Elected 5 Chair Chair Chair
Dr Simon Cripps June 2023 Elected 6 X
Yvonne Emmett Cannell June 2023 Elected 6 X X
Professor Rhys Green March 2022 Elected 5 X
Professor Richard Griffiths November 2015 Elected 6 Vice Chair X Chair
Professor David MacDonald March 2018 Elected 4 X X
Dr Romain Pizzi July 2022 Elected 6 X
Lee Rawlinson June 2019 Elected 4 X X
Angela Robinson June 2023 Elected 6 Chair Vice Chair
Dr Vikas Shah July 2024 Co-opted 3
Neill Skinner June 2023 Elected 6 Vice Chair X
Dr Gareth Thomas July 2024 Co-opted 3
Simon Venables June 2014 Elected 6 Chair
David Wooton March 2022 Elected 5 X X
Ethical review Audit & risk management Remuneration Nominations Strategic Development Conservation Masterplan
----- End of picture text -----*

Martin Harper resigned as a Trustee on 24 January 2024 following a change in personal circumstances, and did not attend any Board meetings during the year.

*Jen Carter is the Trustee liaison to the Youth Board.

**David Wooton acts as Chester Zoo’s Safeguarding Lead.

Annual Report 2024 | 49

What do the subcommittees do?

The Board of Trustees delegates aspects of their responsibilities to six subcommittees.

The Ethical Review Committee acts in an advisory capacity to the executive and the Board of Trustees to ensure that Chester Zoo pursues its mission while adhering to the highest possible ethical principles as they apply to animals, people and wider conservation. The Committee met three times in 2024 and conducted reviews of a range of projects both within the zoo and in overseas field programmes, as well as considering how teams work together to optimise animal welfare. The zoo’s ethical practices relating to business practice, sustainability and the environment, including matters relevant to the management of the zoo’s employees, were also reviewed as part of its rolling business cycle.

The Ethical Review Committee had five external specialist advisors in 2024: Professor Richard Preziosi, Professor Thomas Webb, Dr Lottie Hosie, Sandra Donnelly and Allison Green.

The Audit & Risk Management Committee has the responsibility to review the effectiveness and integrity of the charity’s systems for internal control and its risk assessment procedures and appoints the external and internal auditors. The Committee met four times in 2024 and received reports from the external auditor on the 2024 financial statements along with updates from the internal auditors on actions from previous audits. The risk register was reviewed, and several presentations were made by management on topics such as due diligence for overseas field partners, insurance cover, corporate structure, taxation, health & safety and IT security.

The Remuneration Committee has responsibility for determining the remuneration of the Chief Executive Officer on behalf of the Trustees. Remuneration for other Executive Directors is set by the Chief Executive Officer in consultation with the Remuneration Committee and with external advice where necessary. The Remuneration Committee met once in 2024, ahead of budget setting and to work with the CEO in setting a suite of objectives for 2025.

The Trustee Nominations Committee takes responsibility for ensuring that the Board has the relevant skills, experience, characteristics and backgrounds to provide high-quality, effective governance of the Charity’s affairs. The Committee is responsible for identifying and proposing new Trustees to the membership for election at the Annual General Meeting. New Trustee roles are advertised through a number of channels, including Chester Zoo’s regular communications with its membership, the website and, increasingly where specialist skills are sought, the use of executive search organisations. The Nominations Committee is also responsible for the induction, support and development of new Trustees.

The Nomination Committee met twice in 2024 to consider Trustee succession planning, recruitment, induction and Trustee performance. The committee worked with Warren & Partners, an external search organisation, to recruit new Trustees in 2024.

The Strategic Development Committee is responsible for ensuring that the long-term Strategic Development Plan (SDP) for the physical development of the zoo estate is implemented in accordance with the strategy set out by Trustees. The Committee monitors progress, scrutinises and makes decisions in respect of individual strategic capital projects in respect of the overall SDP with regard to quality, cost and overall programme, and makes recommendations to the Board of Trustees for any issues of significance in respect of the SDP and its implementation. The Strategic Development Committee met six times in 2024 and, through reports from project steering groups, monitored progress on the completion of the snow leopard habitat alongside progress on Heart of Africa, The Reserve and upgrades to the zoo’s electrical infrastructure. The committee also received an update on the disposal of several residential properties owned by the zoo.

The Strategic Development Committee had two specialist advisors in 2024: Edwin Christmas and Mark Ditchburn.

The Conservation Plan Committee provides oversight of the 10-year Conservation Plan, as approved by the Board of Trustees, and assurance that it’s being properly implemented in accordance with the strategic objectives and against measurable targets set for its delivery. The Conservation Plan Committee met three times in 2024 and used the conservation dashboard to monitor progress against the plan’s six targets. The Committee reviewed the zoo’s animal and plant plan and considered a proposed investment plan for delivery of the Conservation Plan.

How are Trustees supported in their role?

Every Trustee begins their Chester Zoo journey with a Trustee Handbook and a formal induction, which involves spending dedicated time with members of the zoo team.

Trustees are mandated to complete annual training sessions covering crucial topics such as safeguarding, cybersecurity, equality, diversity and inclusion, and receive regular updates on relevant changes in legislation from the Company Secretary at each Board meeting.

The Charity invests in liability insurance cover, extending protection to the Charity itself, its Trustees and other employees. This coverage includes safeguarding against damages, judgments, settlements or defence costs in case of legal actions.

50 | Annual Report 2024

chesterzoo.org

The Executive team

The Board of Trustees delegates the day-to-day management of Chester Zoo to the Executive Director team, led by the Chief Executive Officer. The Executive Directors provide advice and information to the Board of Trustees and attend all Board meetings and relevant subcommittee meetings.

The Executive Directors meet regularly as a group with the Operational Directors. Agendas include standing items such as health & safety, financial performance and review of the risk register, together with more strategic matters. In 2024, these strategic matters included planning for the next phase of the Strategic Development Plan, reviewing the results of the staff survey and proposals for a review of pay and benefits arrangements.

All directors play active roles in project steering groups across the zoo, working closely with senior managers and delivering a director’s engagement session to all staff each quarter.

The Executive team at the date of this report and serving during the year were:

Jamie Christon, Chief Executive Officer. Jamie is

responsible for delivering the strategy for Chester Zoo and accountable to the Board of Trustees as Principal Executive. Jamie joined Chester Zoo in 2013 and was made CEO in 2021.

Liz Carnie, Corporate Director. A chartered accountant by background, Liz is responsible for finance, IT operations, health & safety and sustainability. Liz also oversees the zoo’s Facilities & Development teams. Liz joined Chester Zoo in 2014.

External advice and assurance

The Board of Trustees and Executive team take external advice from a number of professional organisations, including:

Company Secretary

Aarco Service Limited, represented by Nick Clarke

External Independent Auditor

Grant Thornton UK LLP, Royal Liver Building, Liverpool L3 1PS

Internal Independent Auditor

RSM UK Risk Assurance Services LLP, 20 Chapel Street, Liverpool L3 9AG

Legal Advisors

Aaron & Partners LLP, Grosvenor Court, Foregate Street, Chester CH1 1HG

Hill Dickinson LLP, No. 1 St. Paul’s Square, Liverpool L3 9SJ Knights plc, HQ Offices, 58 Nicholas Street, Chester CH1 2NP Gunnercooke LLP, 53 King Street, Manchester M2 4LQ

Bankers

Santander UK plc, 7th Floor, 4 St Paul’s Square, Liverpool L3 9SJ

HSBC UK Bank plc, 47 Eastgate Street, Chester, Cheshire CH1 1XW

Lloyds Bank plc, 33 Old Broad Street, London EC2N 1 HZ

Actuaries

Spence & Partners Limited, The Culzean Building, 36 Renfield Street, Glasgow G2 1LU

Dr Simon Dowell, Conservation Science & Policy

Director. Simon is responsible for the direction and delivery of the Conservation Masterplan, including our outreach in the field in 20 countries around the world, and the scientific research programme that underpins the work we do towards our mission. Simon joined Chester Zoo in 2016.

Dominic Strange, Commercial Director. Dominic, who has significant experience in the leisure and attractions industry, leads the commercial strategy and oversees operations and marketing. Dominic joined Chester Zoo in 2010 and has led his teams through a period of significant growth in visitation.

The Executive team are supported by four Operational Directors: Jen Atkins – Director of People & Culture , Cathy Lunn – Director of Facilities & Development, Kath Mainprize – Director of Marketing and Charlotte Smith – Director of Conservation Education .

Annual Report 2024 | 51

Youth Board

We are Chester Zoo’s Youth Board – a group of professionals and students aged 18–26 that advise the Board of Trustees. We ensure the zoo’s work is relevant and informed by the perspective of young people. We believe that empowering future generations is a critical path to preventing extinction. Our youth governance approach is aligned to the zoo’s strategy, covering areas such as education, people and culture, commercial growth and public affairs. Building on our advising responsibilities, we also host other streams of work, such as the Youth Summit as well as internal and external youth governance communications. Our group of volunteers work collaboratively with the Trustees, directors and zoo staff to ensure the youth voice is considered across our focus areas.

2024 was a year of change for the Youth Board as we evolved our approach to align more closely with the zoo’s mission and wider strategy. Early in the year, the Youth Board jointly identified strategic priority areas where youth perspective could contribute the most value. In spring, we explored some of the zoo’s youth-focused commercial challenges and considered future strategic development. Later in the year, the Youth Board collaborated and contributed to the zoo’s advocacy efforts towards greater inclusion of nature in the curriculum. Furthermore, we also hosted our annual Youth Summit and measured our progress as a governance system.

Throughout 2024, the Youth Board:

The Youth Board also took part in 53 internal and external reach initiatives. Some of the notable events included:

“Youth governance gives young people a voice in shaping the future. Being part of Chester Zoo’s Youth Board empowers us to share fresh ideas, challenge perspectives and drive meaningful change for future generations.” – Lyndon, Youth Board member

52 | Annual Report 2024

----- Start of picture text -----
chesterzoo.org
A | o
a |
— >)
#
> 4.)
a i — RT ee Le oa
b> Gy Big ' , é Rar . J hy i ; a e
: ‘/
% ~ : ,
~ | ae D4 Joe) #
- : e iyFS -oi&
¥ 4 ; , 4
Annual Report 2024 | 53
Governance
----- End of picture text -----

Youth Board 2025

In 2025, the Youth Board will focus on continuing the work streams set up in 2024 but also look to expand our capabilities in providing quality, well-developed advice. More specifically, we look forward to progressing the annual Youth Summit into a hub for young adults wishing to engage with and impact the conservation sector. Furthermore, we look

forward to continuing our reach inside and outside the zoo through channels such as our Youth Network. Combining our advocacy for youth voice and our considered advice and ideas, our governance system will ensure we’re always building to empower younger generations to prevent extinction at Chester Zoo and beyond.

“Young people will have to live in the future we create and plan for now. It’s important that the youth voice is heard in important decisions that affect the future, and being on Chester Zoo’s Youth Board gives us that voice.”

– Chloe, Youth Board member

54 | Annual Report 2024

chesterzoo.org

Engagement with stakeholders

At Chester Zoo, engaging with our stakeholders is at the heart of everything we do. From visitors and staff to conservation partners and local communities, we build meaningful relationships that help us achieve our mission to prevent extinction. Through open dialogue, collaboration and shared goals, we create lasting impact – locally and globally. This section highlights why we engage, what we do, and the positive outcomes we’ve achieved together.

Our employees and volunteers

Highlights

We launched a new reward and recognition scheme to all colleagues and since it's launch in September 2024 over 400 thank you cards were sent to colleagues and over 120 rewards were issued.

We’re always looking at ways of improving employee voice at Chester Zoo, and at the end of last year we launched a new platform, Stribe, to enable employees to give feedback anonymously and make suggestions about how we can make Chester Zoo an even better place to work.

Why we engage

To create an exceptional culture where we can recruit, develop, support and enable people to thrive, strive and show passion for the work they do in support of our mission.

We rolled out a bespoke resilience training programme to colleagues and over 223 employees have participated in 2024.

20 managers participated in our ‘Managing with Impact’ training, co-delivered with &Evolve.

How we engage

Chester Pride took place in August, this was our third year of participating and we had the biggest turnout to date with over 130 colleagues, family and friends in attendance.

Zoo Fest 2024, our all-employee and volunteer event, took place in Autumn 2024. 539 people signed up to the festival-inspired party organised by our People, F&B and Events teams. It was a fantastic event filled with entertainment including performances from our own employees.

Annual Report 2024 | 55

Our members and supporters

Why we engage

To build lasting relationships with those who support us, providing them with opportunities to engage with our mission.

How we engage

Highlights

Our members were given exclusive access to view our new snow leopard habitat ahead of the main opening. Those supporters who had chosen to donate towards snow leopard conservation were also recognised with a ‘Footprints for the future’ display in the habitat itself, to recognise their contributions.

This year, our second Run for Nature event saw 2000 supporters take on a sponsored run through the zoo to raise money for rhino conservation. We engaged our runners throughout their training and sponsorship journey, as well as ensuring they had a morning to remember on the day itself.

The public and communities

Highlights

Why we engage

To build public awareness of our mission and to encourage engagement with the zoo.

How we engage

Our summer campaign ‘One zoo, endless adventures’ featured hundreds of creative executions, personalising advertising to many different audiences. The campaign looked to show real-life stories of the different days out that groups at different life stages or with different interests could have at the zoo. It was our best-performing campaign to date.

Our Media team secured over 15,000 pieces of press coverage in 2024, engaging the public in our conservation work and connecting people to the issues facing wildlife.

Our Education team delivered outreach projects with 57 schools across the North West of England and North Wales, engaging 11,167 people in conservation.

56 | Annual Report 2024

chesterzoo.org

Other zoos and related professional organisations

Why we engage

To increase the impact of our work by working with others.

How we engage

Highlights

In June 2024, the zoo hosted the BIAZA annual conference. Welcoming zoos and aquaria from across the UK and Ireland, the conference proved a great opportunity to jointly discuss challenges, as well as to discuss research findings and best practice.

Opinion leaders, policy setters and other influencers

Highlights

We led a coalition of the UK’s major environmental groups, including WWF, RSPB and National Trust, to host the national climate and nature general election hustings. Representatives, including Ministers and Shadow Ministers, from four of the major political parties attended this landmark election event to debate nature and climate policies.

Why we engage

To bring about policy changes that support conservation and the protection of biodiversity.

How we engage

High-profile visits to the zoo to showcase our work first-hand. These included the Deputy Prime Minister, Angela Rayner MP, and the Minister for Nature, Mary Creagh MP.

In 2024 we were awarded Best Stand at the Labour conference for the second consecutive year (out of the 200+ charities and businesses exhibiting). Our stand focused on our native species work, highlighting a different aspect of the zoo’s conservation efforts.

Annual Report 2024 | 57

Caribbean Flamingo, Phoenicopterus ruber

----- Start of picture text -----
- —
» — . ~
~ , a Os ie eo . « P . o . |
- “ Ld Py ; .
™ st —— .- .
° le i.
‘
a - « -”
4
- = = = — : ~ ~ i :=:Ve 3> e— » . ; . bd . =oeSH
~ af a . > ‘ “
— a - | : - ; — >," —— -
— is Yr ij 7 ' - = ~ ==
a i. © o J “ dy / ya Sg ts
=ete———eSz = or.——~ —=e -us= --—¢ Re e—.|7 eg ¢ 4a c a .~ ; as >4 ew«1 ftoo A>Py« nikeesSs * onec : —ad : — ——- ee—. ——_a
= - SS- Swe = = — —ee =et= = a ~~ - a -.ee————— ==.
a SS a
Le + -- _ =
—- ~
EEE = _ — —~— -
a — - Se
— rare “ aa —-
—— [<a] et
———__ecm :
—
. mm ’
— ——
- -
58 | Annual Report 2024
=,
----- End of picture text -----

chesterzoo.org

S172 statement

The Board of Trustees, as Directors of The North of England Zoological Society, are aware of their duty under section 172 of the Companies Act 2006 to act in the way which they consider, in good faith, would be most likely to promote the success of the charity, in order for it to achieve its charitable objects. In particular, the Board acknowledges that its decisions have a long-term impact on Chester Zoo’s stakeholders, including its employees, and on the environment, the community and the zoo’s reputation for a high standard of conduct as a charity.

Trustees must also comply with section 4 of the Charities Act 2011, having due regard to public benefit guidance published by the Charities Commission, including its supplementary guidance on fee charging.

Governance and decision making

On pages 48–51 of this report, we’ve set out the governance structure of the Board and its committees, the Executive Director team and professional advisors, along with detail of matters considered during the year.

The balance of skills, experience, knowledge and diversity among the Board, the Director team and the Youth Board brings a variety of different perspectives to discussions and enhances the Board’s decision-making process.

All decisions are made in support of the strategy and its objective to continue to build a strong, resilient and sustainable zoo that can maintain and develop its mission of preventing extinction throughout this decade and into the next.

Impact on the environment

Pages 90-93 of this report set out the impact of its activities on the environment and how Chester Zoo is acting to reduce these impacts, in line with the four sustainability targets set out in the Chester Zoo Sustainability Policy. It also sets out our approach to addressing risks and opportunities from climate change and sustainability. In addition, Chester Zoo’s wider land-holdings surrounding the zoo itself is used both for operational purposes, including growing browse for the animals, and for environmental benefits, including improving habitats for carbon storage and the protection of UK biodiversity (including on the zoo’s nature reserve).

Reputation as a charity

Chester Zoo has in place a range of policies and procedures that provide clear guidance on expectations and requirements for those working with and for the charity. Areas covered include ethical practices, employment procedures, working practices, communications

procedures, health & safety procedures, environment, and safeguarding and information governance.

All policies are reviewed and updated regularly, and a number are reviewed by the Audit & Risk Management Committee or Ethical Review Committee as standing items.

As Chester Zoo’s activities regularly involve its staff and volunteers working with children and vulnerable adults, there is a designated Trustee Safeguarding Lead and there is a designated Safeguarding Officer on-site every day.

Public benefit

Chester Zoo relies on income from admission fees, memberships, and food, beverage and retail sales and other charges to cover its operating costs and ensure the financial sustainability of the organisation. Alongside this, we’re committed to ensuring that our services are as accessible as possible, including to those who may face financial and other barriers to participation.

To mitigate financial barriers and to encourage attendance from underrepresented audiences, we operate several different schemes to offer discounted and free tickets to targeted groups.

In 2024, 41,970 children under the age of one were admitted free of charge and 103,011 children under three were admitted for a nominal charge of £2.

Substantial discounts are offered to educational visitors, alongside schemes enabling some groups to visit without cost. In 2024, 32,739 tickets were allocated to educational establishments through our winter free-ticket scheme, which enables early years providers, schools and colleges to benefit from free visits from November to February.

In addition to this, our educators worked with 59 schools (and 11,512 pupils) through our outreach project scheme. These projects enable pupils from schools with high numbers of children eligible for free school meals to take part in a structured programme of Chester Zoo-led engagement,

Annual Report 2024 | 59

both in their school and at the zoo. Eligible children are then offered a ticket to visit the zoo with their family to enable them to share what they have learnt. In 2024, 9,635 people took part in these family visits.

Further support is provided to schools across the country through teacher training and the provision of free online resources to support teachers to deliver conservation education activities in their own classrooms. In 2024, 345 teachers took part in teacher training activities led by the Chester Zoo team. Our digital resources were extended to include bespoke content for young people and youth group leaders, through our Conservation Changemakers Toolkit.

Through our Ofsted registered holiday club provision, we provide families with high-quality childcare options during school holidays and some weekends. Access to these clubs is supported through the Holiday Activity Fund, bursary grants and the tax-free childcare scheme, increasing accessibility for families who might not otherwise be able to afford them. 2024 was the first full year of delivery since we invested in the refurbishment of our Conservation Education Hub in 2023. During the year, 554 children and young people participated in our holiday and weekend club provision.

Through our Greener Futures project, we worked with four schools and six different youth groups to support access to and connection with nature, wellbeing and the development of conservation-related skills. This included working with young people from Alder Hey Children’s Hospital Youth Forum, youth clubs, groups of care-experienced young people and SEND students to ensure a wide range of young people benefit from our programmes.

Other initiatives to enable specific groups to benefit from the zoo’s activities, included our annual Dreamnight evening for families of children with life-limiting health conditions and our regular Memory Café for people with dementia and their carers. During 2024, 351 people attended the regular café events.

We also deliver programmes to support people to develop skills in conservation and to understand conservation-related careers. In 2024, 787 young people took part in careers events at the zoo or participated in Chester Zoo-led activity through careers fairs in schools and colleges.

Through our training programmes, we support people to develop their skills further. During the year, 14 scholars (Chester Zoo co-supervised postgraduate students) graduated and 12 people completed their apprenticeships with us, with another 12 joining the apprenticeship programme mid-year.

During the year we engaged 244 people through our volunteering programme, which also achieved the Investing in Volunteers award during the year. This included 49 people under the age of 26, some of whom were completing the volunteering requirement for their Duke of Edinburgh awards. Volunteers supported the zoo in a variety of roles, including

visitor engagement, education, archiving, supporting other volunteers (particularly young people and adults with additional needs) and supporting a variety of one-off activities and events. Volunteers were provided with 22 training sessions during the year, as well as opportunities to socialise and connect with other volunteers.

We also continued to support our network of Wildlife Champions, who are community group leaders trained by the zoo team to lead wildlife-related activities in their communities. During the year there were 80 Wildlife Champion-related events supported by Chester Zoo, engaging 1,970 people, and 23 new Wildlife Champions were trained, bringing the total number of Champions in the network to 189..

Our Nature Reserve is open to all free of charge, and throughout the year we provide a number of events for specific groups to benefit from this nature-rich space, including our annual Wildlife Connections Festival.

Equality, diversity and inclusion

In 2024, we remained dedicated to our commitment to fostering a culture of equality, diversity and inclusion (ED&I) within the zoo. This was reflected in the results of our annual staff survey, where 81% of colleagues described Chester Zoo as a welcoming place to

work. In March, we marked Neurodiversity Celebration Week across the organisation, with several colleagues sharing their experiences of neurodiversity in the workplace. In September, as part of our focus on National Inclusion Week, we introduced a suite of five new learning resources designed to support a more inclusive working environment. Additionally, we streamed a number of virtual seminars covering a range of ED&I topics, ensuring that all colleagues had access to engage with these discussions during work hours.

Our LGBTQ+ and disability and neurodiversity staff and allies networks have continued to meet regularly, actively planning a variety of events for the coming year. This commitment to inclusivity was further demonstrated by our largest ever turnout at Chester Pride, where over 130 colleagues, volunteers, friends and family came together in celebration. In 2024, we supported a further 12 apprentices as part of our commitment to broadening pathways into conservation and provided opportunities for 29 students to gain work experience and a further four university and college placements.

We’re also proud to report further progress in reducing the gender pay gap within the organisation, with a 7% median gap (based on April 2023 figures) – compared to the UK’s 2024 median of approximately 7%. As we look ahead to next year, we’ll continue to build on our commitment to inclusive recruitment practices, ensuring that Chester Zoo remains a place where everyone feels valued, supported and empowered to thrive.

60 | Annual Report 2024

chesterzoo.org

Grant-making

Chester Zoo supports a wide range of conservation and research activities, both in the zoo and externally, often in partnership with other organisations to whom we provide ongoing financial support. Grants towards scholarships are also awarded. Rather than providing oneoff grants, the Charity works in partnership with other likeminded organisations with whom projects are co-developed in line with our mission and Conservation Plan.

Criteria for funding support for such projects include alignment with the Chester Zoo Conservation Plan, feasibility, expected conservation outcomes, qualification of project personnel, capacity building, benefits to local communities, relevance to other conservation initiatives of the zoo and regions or countries where the zoo already has a field conservation focus, links to species within the collection plan and opportunities for technical support from zoo employees.

Primarily, support is provided for those projects judged to have the potential to make a significant positive conservation impact and a contribution to one or more of the six targets of our Conservation Plan. Applications are requested to be made on our standard grant application forms, and these are reviewed internally against standardised criteria before a funding decision is made.

work. We support people on their donation journey with us, in whatever capacity requested or needed, responding to the needs of the individual as per the Code of Fundraising Practice.

With relevant permissions, we communicate with our supporters, so any indicators of additional required care become apparent (such as bereavement or personal circumstances). We take measures to protect donors, including delaying the acceptance of gifts, returning gifts (cooling-off period), monitoring online giving for gifts made in error or malicious activity, and ensuring there is clear transparency as to where a gift will be used. If we believe an individual lacks sound capacity to make a donation, it will not be taken. Returned donations will be logged on our dedicated database, so we’re prepared if another donation is made or attempted, making a reasoned judgment and acting appropriately. Supporters under the age of 16 must have explicit guardian approval and must be accompanied by their guardian during any telephone communications and during their fundraising. They will not receive any general fundraising communications from us.

We take all reasonable steps to ensure that supporters understand the context, implications and use of their donation and our campaigns are carefully managed to never place undue emotional pressure to donate.

The Charity did not receive any fundraising complaints during the year.

Fundraising

Going concern

Chester Zoo is committed to making fundraising a fair, responsible and enjoyable experience for our supporters and those who fundraise on our behalf. We want people to feel connected to our work and understand the incredible impact their donations make.

We are wholly committed to best fundraising practice and, as such, we’re signed up with the Fundraising Regulator. Both the organisation and the fundraisers operating within it abide by the Code of Fundraising Practice.

We do not undertake fundraising that we consider to be intrusive or not akin to the inclusive culture of our safeguarding, and treating donors fairly is paramount to our

The Trustees of the Charity and group have adopted the going concern basis for the preparation of the financial statements. The Trustees have arrived at this opinion having reviewed budgets and forecasts, working capital requirements and borrowing facilities for the period

through to 31 May 2026, considering reasonable downside scenarios alongside contractual commitments for the completion of The Reserve project, which finishes in summer 2025. They are satisfied that the charitable parent company and group can adequately fund operations and commitments for the foreseeable future. Further detail can be found on page 72.

Annual Report 2024 | 61

Spotlight on S.172 – borrowings, investments and reserves – Q&A

Under Section 172 of the Companies Act 2006, the Trustees must act in a way that promotes the success of the charity while considering the interests of stakeholders, including employees, beneficiaries, funders and the wider community. The following approach to borrowings, investments and reserves reflects these responsibilities.

How does the charity balance financial prudence with its charitable objectives?

In line with Section 172, the charity aims to apply as much funding as possible towards its charitable objectives while ensuring financial sustainability. The Trustees actively consider the long-term impact of financial decisions on employees, beneficiaries and the zoo’s conservation efforts, ensuring that resources are used effectively without accumulating excessive cash reserves.

Why does the charity use borrowings to fund capital projects?

To enhance its long-term impact and fulfil its strategic development goals, the charity responsibly undertakes borrowing where necessary. Currently, the charity is borrowing to fund the Heart of Africa and The Reserve developments – projects that align with its mission and strategy. These borrowing decisions are made with careful consideration of financial risk and long-term value creation, ensuring that they support the interests of the Chester Zoo’s stakeholders.

How does the charity determine its cash reserves policy?

In setting its reserves policy, the Trustees consider:

commitments – ensuring funding is available for strategic projects that secure the charity’s future impact.

How does Chester Zoo ensure financial resilience?

Throughout 2024, Chester Zoo maintained a minimum available cash reserve of £4.4m, supplemented by at least £1.9m in undrawn committed borrowing facilities. These reserves were deemed sufficient to allow continued operations for up to three months, ensuring the long-term interests of employees, conservation efforts and other stakeholders were protected.

What was Chester Zoo’s financial position at the end of 2024?

As of 31 December 2024:

How do these financial decisions align with the charity’s long-term mission?

In compliance with Section 172, the Trustees make financial decisions that:

This approach ensures Chester Zoo remains financially resilient while delivering meaningful, lasting impact.

62 | Annual Report 2024

chesterzoo.org

Trustees’ responsibilities

Statement of Trustees’ responsibilities

Disclosure of information to auditor

The Trustees (who are also directors of the North of England Zoological Society for the purposes of company law) are responsible for preparing the Trustees’ Annual Report (including the Strategic Report) and the financial statements in accordance with applicable law and regulation.

Each of the persons who are Trustees at the date of approval of this report confirms that:

So far, as the Trustee is aware, there is no relevant audit information of which the Charity’s auditor is unaware.

Company law requires the Trustees to prepare financial statements for each financial year. Under that law, the Trustees have elected to prepare the financial statements in accordance with United Kingdom Accounting Standards, comprising FRS 102 ‘The Financial Reporting Standard applicable in the UK and Republic of Ireland’ and applicable law (United Kingdom Generally Accepted Accounting Practice). Under company law, the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of the affairs of the charitable company and the Group and of the incoming resources and application of resources, including the income and expenditure of the charitable group for that period. In preparing these financial statements, the Trustees are required to:

The Trustee has taken all the steps that they ought to have taken as a Trustee in order to make themself aware of any relevant audit information and to establish that the Charity’s auditor is aware of that information.

The confirmation is given and should be interpreted with the provisions of section 418 of the Companies Act 2006.

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Independent auditor

A resolution to formally reappoint Grant Thornton UK LLP as independent auditors will be proposed at the Annual General Meeting.

The Trustees’ Report, made up of pages 4–64 and 90–95, was approved by the Trustees on 2 May 2025 and signed on their behalf by:

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and the Group and enable them to ensure that the financial statements comply with the Companies Act 2006.

Malcolm Ardron Chair of Trustees

They are also responsible for safeguarding the assets of the charitable company and the Group and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Annual Report 2024 | 63

64 | Annual Report 2024

chesterzoo.org

----- Start of picture text -----
Independent auditor’s report and
Financial stataments
----- End of picture text -----

Independent auditor’s report ................................................................... 66 Financial statements ............................................................... 69 Consolidated financial statements ......................................................... 69 Notes to the consolidated financial statements ................................76

Annual Report 2024 | 65

Independent auditor’s report to the members of The North of England Zoological Society

Opinion

Conclusions relating to going concern

We have audited the financial statements of The North of England Zoological Society (the ‘parent charitable company’ or ‘Society’) and its subsidiaries (the ‘group’) for the year ended 31 December 2024, which comprise the Consolidated Statement of Financial Activities (including a Consolidated Income and Expenditure account), the Consolidated and Society Balance Sheets, the Consolidated Cash Flow Statement and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102; The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We have been appointed as auditor under the Companies Act 2006 and report in accordance with regulations made under that Act. We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the ‘Auditor’s responsibilities for the audit of the financial statements’ section of our report. We are independent of the group and parent charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

We are responsible for concluding on the appropriateness of the trustees’ use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the group’s and the parent charitable company’s ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our report to the related disclosures in the financial statements or, if such disclosures are inadequate, to modify the auditor’s opinion. Our conclusions are based on the audit evidence obtained up to the date of our report. However, future events or conditions may cause the group or parent charitable company to cease to continue as a going concern.

In our evaluation of the trustees’ conclusions, we considered the inherent risks associated with the group’s and parent charitable company’s business model, including effects arising from macro-economic uncertainties such as cost inflation and low levels of UK economic growth, and we assessed and challenged the reasonableness of estimates made by the trustees and the related disclosures and analysed how those risks might affect the group’s and parent charitable company’s financial resources or ability to continue operations over the going concern period.

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the group’s and parent charity’s ability to continue as a going concern for a period of at least 12 months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the directors with respect to going concern are described in the relevant sections of this report.

Other information

The other information comprises the information included in the Annual Report and Financial Statements, and our auditor’s report thereon. The trustees are responsible for the other information contained within the Annual Report and Financial Statements. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

66 | Annual Report 2024

chesterzoo.org

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinion on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matter on which we are required to report under

the Companies Act 2006

In the light of the knowledge and understanding of the group and parent charitable company and their environment obtained in the course of the audit, we have not identified material misstatements in the Strategic Report or the Directors’ Report included in the Trustees’ Report.

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters where the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Statement of Trustees’ responsibilities set out on page 63, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the group and the parent charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the group or parent charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists.

Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of noncompliance with laws and regulations. The extent to which our procedures are capable of detecting irregularities, including fraud, is detailed below:

Annual Report 2024 | 67

misstatements, we obtained an understanding of the group’s and parent charitable company’s operations, the applicable statutory provisions and business risks that may result in risk of material misstatement, and the group’s and parent charitable company’s control environment, including the adequacy for authorisation of transactions.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

James Bird, BSc FCA Senior Statutory Auditor

for and on behalf of Grant Thornton UK LLP Statutory Auditor, Chartered Accountants Liverpool

Date: 2 May 2025

68 | Annual Report 2024

chesterzoo.org

Consolidated financial statements

Consolidated statement of financial activities (including a consolidated income and expenditure account) for the year ended 31 December 2024

----- Start of picture text -----
Restricted Total
Unrestricted funds 2024 Total 2023
Notes funds £’000 £’000 £’000 £’000
Income from:
Charitable activities
Visitor admission income 20,211 - 20,211 20,019
Membership income and related Gift Aid 13,822 - 13,822 12,299
Zoo events and experiences 2,767 - 2,767 2,658
Project grants and contributions - 892 892 830
Other charitable income 510 - 510 628
Total income from charitable activities 37,310 892 38,202 36,434
Donations and legacies
Donations from zoo visitors and related Gift Aid 3,461 - 3,461 2,049
Animal adoptions 419 - 419 356
Legacies and other voluntary income and related Gift Aid 1,210 804 2,014 1,932
Total income from donations, grants and legacies 5,090 804 5,894 4,337
Trading activities
Trading income – Chester Zoo Enterprises Limited 2 18,078 - 18,078 16,429
Total income from trading activities 18,078 - 18,078 16,429
Investments
Investment income 3 233 - 233 188
Other income
Net gain on tangible fixed assets 11 727 - 727 -
Total income 61,438 1,696 63,134 57,388
Expenditure on:
Raising funds
Cost of generating memberships donations and legacies 5a (2,914) - (2,914) (2,464)
Cost of visitor admission and experience 5a (12,755) - (12,755) (12,438)
Interest expense on borrowings to fund capital developments 5a (1,840) - (1,840) (572)
Movement in fair value of derivative 5a, 18 303 - 303 (476)
Trading costs – Chester Zoo Enterprises Limited 2, 5a (17,233) - (17,233) (15,510)
Total expenditure on raising funds (34,439) - (34,439) (31,460)
Charitable activities
Habitats, species and populations 4, 5a (20,729) (1,139) (21,868) (21,346)
Conservation education, engagement and capacity building 4, 5a (3,540) (207) (3,747) (4,086)
Conservation advocacy 4, 5a (866) - (866) (819)
Total expenditure on charitable activities (25,135) (1,346) (26,481) (26,251)
Total expenditure (59,574) (1,346) (60,920) (57,711)
Transfer between funds 20 105 (105) - -
Net income/(expenditure) 1,969 245 2,214 (323)
Net movement in funds 1,969 245 2,214 (323)
Reconciliation of funds 20
Total funds brought forward 62,698 856 63,554 63,877
Total funds carried forward 64,667 1,101 65,768 63,554
----- End of picture text -----

The North of England Zoological Society reported an unconsolidated surplus of £2,097,000 before a Gift Aid donation from its trading subsidiary ( 2023: an unconsolidated deficit of £527,000 ) which related to normal continuing operations.

No Statement of Changes in Equity has been presented as all such gains and losses have been included above. The notes on pages 76 to 88 form part of these financial statements.

Annual Report 2024 | 69

Consolidated and Society balance sheets as at 31 December 2024

----- Start of picture text -----
Consolidated Society
2024 2023 2024 2023
Notes £’000 £’000 £’000 £’000
Fixed assets
Intangible assets 10 785 80 785 80
Tangible assets 11 103,840 79,121 103,840 79,121
Investment in subsidiary companies 12 - - - -
104,625 79,201 104,625 79,201
Current assets
Stocks 13 1,196 1,174 214 164
Debtors 14 2,544 1,829 2,259 2,330
Cash at bank and in hand 15 5,114 5,461 5,068 5,295
8,854 8,464 7,541 7,789
Creditors: amounts falling due within one year 16 (13,959) (11,761) (12,686) (11,127)
Net current liabilitie s (5,105) (3,297) (5,145) (3,338)
Total assets less current liabilities 99,520 75,904 99,480 75,863
Creditors: amounts falling due after more than one year 17 (33,752) (12,350) (33,752) (12,350)
Net assets 65,768 63,554 65,728 63,513
Funds employed
Income funds – restricted 20 1,101 856 1,101 856
Income funds – unrestricted 20 64,667 62,698 64,627 62,657
Total funds employed 65,768 63,554 65,728 63,513
----- End of picture text -----

The Society reported a surplus for the year of £2,214,000 (2023: deficit of £323,000). The financial statements were approved and authorised by the Trustees on 2 May 2025 and signed on their behalf by:

Malcolm Ardron, Chair of Trustees

Company number – 00287902 – The North of England Zoological Society

The notes on pages 76 to 88 form part of these financial statements.

70 | Annual Report 2024

chesterzoo.org

Consolidated cash flow statement for the year ended 31 December 2024

----- Start of picture text -----
2024 2023
Notes £'000 £’000
Cash flows from operating activities:
Net income/(expenditure) for the reporting period as per the Statement of Financial Activities 2,214 (323)
Adjustments for:
Interest paid 1,840 572
Interest received (233) (188)
Gain/(loss) on fair value of derivatives (303) 476
Amortisation charge 10 65 399
Depreciation charge 11 6,820 6,517
Impairment of intangible assets 10 11 -
(Gain)/loss on disposal of tangible assets (738) 21
Increase in stocks 13 (22) (53)
(Increase)/decrease in debtors 14 (715) 256
Increase in creditors due within one year 16 1,180 1,074
Net cash provided by operating activities 10,119 8,751
Cash flows from investing activities:
Interest received 233 188
Purchase of intangible and tangible fixed assets (31,112) (20,630)
Proceeds from disposal of tangible assets 738 -
Net cash used in investing activities (30,141) (20,442)
Cash flow from financing activities:
Cash inflows from borrowing 15 53,852 27,900
Repayment of borrowings (32,450) (16,300)
Interest paid (1,727) (572)
Net cash provided by financing activities 19,675 11,028
Change in cash and cash equivalents in the year (347) (663)
Cash and cash equivalents at 1 January 15 5,461 6,124
Cash and cash equivalents at 31 December 15 5,114 5,461
----- End of picture text -----

The notes on pages 76 to 88 form part of these financial statements.

Annual Report 2024 | 71

Principal accounting policies

The following accounting policies have been applied in dealing with items that are considered material in relation to the financial statements of The North of England Zoological Society (‘the Charity’, ‘the Society’). They are consistent with those adopted in the financial statements for the prior year.

Basis of preparation

The financial statements have been prepared on a going concern basis under the historical cost convention and in accordance with applicable accounting standards in the United Kingdom. The financial statements comply with the Charities Act 2011, the Companies Act 2006, the Memorandum and Articles of Association, and Accounting and Reporting by Charities: Statement of Recommended Practice (‘Charities SORP (FRS102)’) applicable to charities preparing their financial statements in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102). The functional currency of the Charity is sterling (£).

The group’s activities, together with the factors likely to affect its future development, performance and position are set out in the Strategic Report. The financial position of the Charity and its subsidiaries, its cash flows and liquidity position are shown in these financial statements.

Significant estimates and judgements made in preparing the financial statements are set out on page 75. The Strategic Report also notes the principal risks and uncertainties that impact on the group.

The Charity has taken advantage of the exemption allowed from preparing a cash flow statement on the basis that it is a qualifying entity and the consolidated cash flow statement included in these financial statements includes the Charity’s cash flows.

Going concern

The financial statements have been prepared on a going concern basis. In determining the appropriate basis of preparation of the financial statements, the Trustees are required to consider whether the Charity and the group can continue in operational existence for the foreseeable future, at least 12 months from the date of approving the financial statements.

Chester Zoo’s income grew again in 2024, as did its cost base. Further investment was made in securing new income streams and in expanding charitable activities, while the Charity continued to carefully manage inflationary pressures, especially around salaries. During the period planned, capital expenditure, primarily in support of the Strategic Development Plan, totalled £32.3m and the Charity drew down on borrowings to fund the investment.

The £45.0m banking facility, secured in 2023 to fund these developments, is detailed in note 17 to the financial statements and during 2024 this facility was enhanced by a further £4.5m to provide headroom as the projects move to completion; this element of the facility falls away in August 2025. The facilities are subject to two financial covenants which are tested quarterly: net debt to EBITDA (leverage) and EBITDA to net finance charges alongside a green loan covenant relating to the development loan element. The group has generated sufficient income to meet the covenant tests during the year.

In the first half of 2025, Chester Zoo will continue to draw down on the borrowings, as the Heart of Africa and The Reserve projects move towards completion in spring and summer 2025 respectively and thereafter will start to repay those borrowings.

Forecasts, together with reasonable sensitivity analysis on key assumptions, including a number of reasonable downside scenarios for reduction in trading income alongside mitigating actions to reduce discretionary expenditure, provide evidence to support the Trustee’s view that the group will continue to have sufficient headroom within its cash reserves and undrawn borrowings to manage any potential risks in the period through to 31 May 2026, while complying with covenants within the banking facilities.

The Trustees are therefore of the opinion that the Charity and group has adequate resources to continue in operational existence for the foreseeable future, being a period of not less than 12 months from the date of approval of these financial statements. Accordingly, they continue to adopt the going concern basis in preparing the financial statements.

Consolidation

The consolidated statement of financial activities (SOFA), consolidated balance sheet and consolidated cash flow statement include the financial statements of the Charity and its subsidiary undertakings, Chester Zoo Enterprises Limited, Chester Zoo Hotels Limited and the North of England Zoological Society Pension Trustee Company Limited made up to 31 December 2024 and comply with recommended practice for accounting by charities. The results of the subsidiaries are consolidated on a line by line basis. No separate SOFA has been presented for the Charity alone as permitted by Section 408 of the Companies Act 2006. Chester Zoo (Nigeria) Limited and Chester Zoo Foundation Nigeria have not been included because they are dormant and not considered material to the group.

Funds employed

All funds employed must be expended in furtherance of the objectives of the Charity. Restricted income funds must be used in furtherance of some specific aspect of those objectives.

72 | Annual Report 2024

chesterzoo.org

Designated funds are those which have been set aside by the Trustees out of unrestricted funds for identifiable future expenditure, but the designation has an administrative purpose only and does not legally restrict the Trustees’ discretion to apply the funds.

The unrestricted fund represents the funds to provide for the working capital of the group and contingent expenditure.

Incoming resources

In accordance with the SORP, all incoming resources becoming receivable by the group during the year are recognised in the SOFA, regardless of their source or of the purpose to which they are to be allocated. Income, both unrestricted and restricted, is recognised at the time of receipt except where it relates to a service to be provided in the following financial year. Such income is deferred and released over the period the service is provided. An example of this is the treatment of annual membership income or deposits received ahead of events held at the zoo.

Where income is restricted to a specific purpose, as specified by a donor, the income is included in restricted funds. Legacies are recognised when payment is received or assets transferred, or where there has been a grant of probate and the executors have established that there are sufficient assets in the estate after meeting its liabilities to pay the legacy. Grants from government and non-government sources are recognised when there is entitlement, conditions have been met and there is certainty of receipt.

Resources expended

Expenditure is recognised when a liability is incurred. In accordance with the Charities SORP, support costs have been allocated to charitable activities and fundraising, apportioned by usage according to relative cost driving activities. Support costs also include governance costs as a separate component in line with the Charities SORP. Governance costs comprise of all costs involving public accountability of the group and its compliance with regulations and good practice.

VAT

Visitor admission income is treated as VAT exempt. Accordingly, the Charity is a partially exempt body and may not recover all VAT incurred on costs, with the exception of VAT incurred in connection with the catering, retail and event operations for which the sales are subject to VAT. These operate through the trading subsidiary Chester Zoo Enterprises Limited and the VAT directly related to these operations can be recovered in full. The Charity uses the standard method to calculate its residual input tax recovery. The cost of any irrecoverable VAT is apportioned in the SOFA under other resources expended. Any irrecoverable VAT relating to the purchase of fixed assets is capitalised as part of the asset value.

Taxation

The Charity is considered to pass the tests set out in Paragraph 1 Schedule 6 Finance Act 2010 and therefore it meets the definition of a charitable company for UK corporation tax purposes. Accordingly, the charity is potentially exempt from taxation in respect of income or capital gains received within categories covered by Chapter 3 Part 11 Corporation Tax Act 2010 or Section 256 of the Taxation of Chargeable Gains Act 1992, to the extent that such income or gains are applied exclusively to charitable purposes.

Investments in subsidiary undertakings

These are included at cost less any provision for impairment.

Intangible fixed assets

Computer software is included in the balance sheet at historic purchase cost less accumulated amortisation. The amortisation rate reflects the useful economic life of the computer software.

----- Start of picture text -----
Asset class Rate of amortisation applied
Computer software 10% to 25% straight line
----- End of picture text -----

Tangible fixed assets

Tangible assets are included in the balance sheet at historic purchase cost less accumulated depreciation and any recognised impairment loss. Assets in the course of construction are stated at cost, less any recognised impairment loss.

Depreciation

The rates and method of depreciation are consistent with those used in previous years. Depreciation is calculated using a straight line basis. Freehold land is not depreciated and assets in the course of construction are only depreciated when the assets are ready for their intended use.

----- Start of picture text -----
Asset class Rate of depreciation applied
Freehold properties 2% to 10%
Buildings and enclosures 4% to 25%
Machinery and equipment 10% to 25%
----- End of picture text -----

Animals in the zoo’s care are generally either bred at the zoo or come to Chester from other zoos without charge and are held in trust. No annual assessment is made of the value of the animals and plants in the Charity’s care. They are collectively held in the balance sheet at a nominal value of £1,000 and not depreciated, as a more realistic valuation cannot be attributed.

Annual Report 2024 | 73

Impairment

The carrying amounts of assets are reassessed when impairment indicators are present. An impairment loss is recognised to the extent the carrying amount of an asset exceeds its estimated recoverable amount. The estimated recoverable amount is reviewed at subsequent balance sheet dates where further information is available.

Grant-making

The group supports a wide range of conservation and research activities both in the zoo and externally, often in partnership with other organisations. Liabilities relating to grants are recognised once the group is irrevocably committed to the provision of the grant.

Related party transactions

Leases

All leases currently held by the group are operating leases and the rental charges are taken as expenditure when incurred. The group has not entered into any finance leases.

Stocks

Stocks are valued at the lower of cost and estimated net realisable value. Where necessary, provision is made for obsolete, slow moving and defective stocks.

Pensions

The group operates two voluntary pension schemes.

The group makes contributions to a defined contribution pension scheme for all qualifying permanent employees and to the NEST scheme for all qualifying seasonal employees. Employees are automatically enrolled on the pension scheme unless the group is notified by the employee that they wish to opt out. The cost of these contributions is charged to the SOFA when payable.

The defined benefit scheme was closed to future accrual in March 2012. The group has historically made payments in order to reduce the scheme’s solvency deficit over time. These payments have been recognised within actuarial gains and losses in the net movement in funds in the SOFA. To the extent that the scheme is in surplus on a technical provision basis, the group does not recognise this in the financial statements, as the group is unable to recover any surplus either through reduced contributions in the future or through refunds from the scheme.

The trustee of the defined benefit scheme secured member benefits with Aviva on 23 November 2021. While there remains no legal or constructive obligation to buy out the pension scheme, the payment and professional fees attributable to the transaction have been recognised in the SOFA as a settlement of the scheme within other expenditure. The policy with Aviva represents an asset within the scheme that is an insurance policy that exactly matches the amount and timing of all of the benefits payable under the plan. As a result, the fair value of the asset is deemed to be the present value of the obligations under the defined benefit plan.

Details of transactions with related parties are disclosed in the notes to the financial statements.

Debtors

Trade and other debtors are recognised at transaction price less any impairment.

Cash at bank and in hand

Cash at bank and in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisitions, or opening of the deposit, or similar account.

Creditors

Creditors are recognised where the group has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due.

Financial instruments

The group primarily only enters into basic financial instrument transactions that result in the recognition of financial assets and liabilities, like accounts receivable and payable.

Financial assets that are measured at cost and amortised cost are assessed at the end of each reporting period for objective evidence of impairment. If objective evidence of impairment is found, an impairment loss is recognised in the SOFA.

Debt instruments (other than those wholly repayable or receivable within one year), including loans and other accounts payable, are initially measured at present value of the future cash flows and subsequently at amortised cost using the effective interest method. Debt instruments that are payable within one year, typically trade creditors, are measured, initially and subsequently, at the undiscounted amount of the cash or other consideration expected to be paid or received. However, if the arrangements constitute a financing transaction, the liability is measured, initially at the present value of future cash flows discounted at a market rate of interest for a similar debt instrument and subsequently at amortised cost.

74 | Annual Report 2024

chesterzoo.org

For financial assets measured at cost less impairment, the impairment loss is measured as the difference between an asset’s carrying amount and best estimate, which is an approximation of the amount that the charitable company would receive for the asset if it were to be sold at the balance sheet date.

Interest rate derivatives are classified as complex and are measured at their fair value at the balance sheet date with changes in fair value recognised against the surplus or deficit for the year.

Financial assets and liabilities are offset and the net amount reported in the balance sheet when there is an enforceable right to set off the recognised amounts and there is an intention to settle on a net basis or to realise the asset and settle the liability simultaneously.

Significant judgements

Preparation of the financial statements requires management to make significant judgements. The items in the financial statements where these judgements have been made include:

Properties owned by the group that are rented out : The group owns a number of properties carried within tangible assets with a net book value of £872,312 (2023: £271,000) that are rented out. These properties are accounted for at cost less accumulated depreciation rather than as investment properties as the group does not hold these properties for investment purposes. They are held in furtherance of the charitable purposes of the group.

Significant estimates

Preparation of the financial statements requires management to make significant estimates. The items in the financial statements where these estimates have been made include:

Impairment of tangible fixed assets: Impairment tests will only be undertaken where there has been some indication that impairment has actually occurred. In a situation where the net book value of a tangible fixed asset will be greater than its recoverable amount, the value of the asset will be written down to this recoverable amount. There were no indications of impairment in the year.

Defined benefit pension scheme and buy-in with Aviva: as explained in note 24, the Trustees of the scheme secured a buy-in with Aviva. As at 31 December 2024, the Charity had not transferred its legal obligation in respect of the scheme to Aviva and has no legal or constructive obligation to do so. However, the Trustee of the Scheme and the North of England Zoological Society triggered the wind-up of the scheme with effect from 5 October 2022. In 2025 it is anticipated that the scheme will be converted from a ‘buy-in’ to a ‘buy-out’ policy. This will see the Charity discharge its obligations in respect of the pension scheme and where each member of the scheme will have an insurance policy in their own name, covering the benefits due. The Trustees’ intention is to finalise the buy-out of the scheme.

Annual Report 2024 | 75

Notes to the consolidated financial statements

1. Status

The Charity is a company limited by guarantee and has no share capital. Members have guaranteed the liabilities of the Charity to the extent of £1 each in the event of the charity being wound up. The registered address is Cedar House, Caughall Road, Chester CH2 1LH. The principal activity of the Charity is as a conservation and education charity that owns and operates Chester Zoo.

2. Trading activities

The Charity has a wholly owned trading subsidiary, Chester Zoo Enterprises Limited, incorporated in the UK (representing an investment of £100 in ordinary £1 shares) which operates the catering, retail and event activities of the Zoo from outlets rented from the Charity. It distributes its annual taxable profit via Gift Aid to the Charity.

Audited financial statements for Chester Zoo Enterprises Limited for the year ended 31 December 2024 will be filed with the Registrar of Companies.

----- Start of picture text -----
Total Total
2024 2023
Chester Zoo Enterprises Limited trading results £’000 £’000
Trading income 18,078 16,429
Total income 18,078 16,429
Resources expended
Labour and cost of goods sold (13,244) (12,134)
Gross trading profit for the year 4,834 4,295
Indirect costs
Operating and support costs paid to the Charity (3,989) (3,376)
Property rents paid to the Charity (728) (714)
Operating profit 117 205
Taxation - -
Profit for the financial year 117 205
Donation (payable) to parent under Gift Aid scheme (117) (205)
Profit retained in subsidiary - -
----- End of picture text -----

----- Start of picture text -----
Total Total
2024 2023
Chester Zoo Enterprises Limited balance sheet £’000 £’000
Total assets 2,027 1,241
Total liabilities 1,975 1,189
Capital and reserves 52 52
----- End of picture text -----

3. Investment income

----- Start of picture text -----
Total Total
2024 2023
£’000 £’000
Interest on cash deposits 233 188
Total investment income 233 188
----- End of picture text -----

76 | Annual Report 2024

chesterzoo.org

4. Expenditure on charitable activities

----- Start of picture text -----
Total Total
2024 2023
£’000 £’000
Habitats, species and populations
– Priority species 13,745 13,008
– Visitor engagement species 5,518 5,274
– Conservation outreach programmes 989 1,155
– Science and research 1,616 1,909
Conservation education, engagement and capacity building 3,747 4,086
Conservation advocacy 866 819
Total expenditure on charitable activities 26,481 26,251
----- End of picture text -----

5 a. Analysis of total expenditure

----- Start of picture text -----
Other Support Depreciation
Employee direct costs and Total Total
costs costs (Note 5b) amortisation 2024 2023
£’000 £’000 £’000 £’000 £’000 £’000
Raising funds
Costs of generating memberships donations and legacies 547 502 1,551 314 2,914 2,464
Costs of visitor admission and experience 2,745 3,711 4,873 1,427 12,755 12,438
Interest expense on borrowings to fund capital developments - 1,840 - - 1,840 572
Movement in fair value of derivative - (303) - - (303) 476
Trading costs – Chester Zoo Enterprises Limited 6,262 6,981 3,989 - 17,233 15,510
Total expenditure on raising funds 9,554 12,731 10,413 1,741 34,439 31,460
Charitable activities
Habitats, species and populations 7,560 3,805 6,181 4,322 21,868 21,346
Conservation education, engagement and capacity building 1,435 421 1,126 764 3,747 4,086
Conservation advocacy 164 81 561 59 866 819
Total expenditure on charitable activities 9,159 4,308 7,868 5,145 26,481 26,251
Total expenditure for group 18,713 17,039 18,281 6,886 60,920 57,711
----- End of picture text -----

5 b. Analysis of support costs

----- Start of picture text -----
Total Total
2024 2023
£’000 £’000
Direct employee costs 7,653 6,787
Other costs 10,628 10,830
Total of support costs 18,281 17,617
----- End of picture text -----

Annual Report 2024 | 77

Support costs have been allocated to the activities set out in note 5a on the basis of their usage of cost driving activities attributable to each support service, as follows:

----- Start of picture text -----
Trading Conservation
Costs of Cost of costs – education,
generating visitor Chester Zoo Habitats, engagement
donations & admission & Enterprises species & & capacity Conservation Total Total
Support cost legacies experience Limited population building advocacy
breakdown by 2024 2023
activity £’000 £’000 £’000 £’000 £’000 £’000 £’000 £’000
Governance 84 619 101 635 70 168 1,677 1,710
Marketing 930 1,012 777 583 291 291 3,884 3,076
Human
resources 49 224 488 678 120 9 1,568 1,278
Information
63 285 621 863 152 12 1,996 1,897
technology
Finance
134 640 629 966 178 31 2,578 2,404
department
Site operations 33 245 461 251 28 5 1,023 879
Utilities 109 809 761 829 92 18 2,618 2,737
Facilities estates
149 1,039 151 1,376 195 27 2,937 3,696
and development
Total 1,551 4,873 3,989 6,181 1,126 561 18,281 17,677
----- End of picture text -----

6. Grants payable in furtherance of the Charity’s objectives

The Charity makes institutional grants payable in furtherance of the charity’s objects, to support field and zoo conservation and research. The grants have been included in the other direct costs analysis of total resources expended within the statement of financial activities.

----- Start of picture text -----
Grants to Grants to
institutions individuals Total Total
2024 2023
£’000 £’000 £’000 £’000
Habitats, species and population 615 96 711 780
Conservation education and capacity building - - - 33
Total grants payable 615 96 711 813
----- End of picture text -----

No allocation of support costs is required as all grants are issued directly to partners, with minimal employee or associated expenditure incurred in relation to the grant making activities.

7. Net Income before other Recognised Gains and Losses

----- Start of picture text -----
Total Total
2024 2023
This is after charging: £’000 £’000
Services provided by the Charity’s auditor
– Fees payable for the audit of the charity and consolidated accounts 53 60
– Fees payable for the audit of the subsidiaries 22 20
– Fees payable for taxation compliance for the subsidiary 5 5
Operating leases 209 211
Amortisation of intangible fixed assets 65 399
Depreciation of tangible fixed assets 6,820 6,517
Derivative financial instrument (gain)/loss (303) 476
----- End of picture text -----

8. Trustees’ remuneration

The Trustees, being charity Trustees, received no remuneration ( 2023: £nil ) and six trustees received reimbursement totalling £5,071 ( 2023: £3,556 ) for travel and accommodation expenses necessarily incurred. Indemnity insurance costing £33,600 ( 2023: £33,600 ) has been taken out by the Charity to protect the Charity, its Trustees and other employees.

78 | Annual Report 2024

chesterzoo.org

9. Employee costs

The average monthly headcount employed by the Charity during the year was 954 ( 2023: 947 ) including seasonal employees. The average monthly number of full-time equivalent employees (FTE) analysed by category were as follows:

----- Start of picture text -----
Number of FTE employees
2024 number 2023 number
Habitats, species and population 218 215
Conservation education 39 41
Conservation advocacy 3 3
Memberships donations and legacies 16 15
Visitor admission and experience 72 77
Trading subsidiary 157 150
Support and governance 159 160
Total FTE employees 664 661
----- End of picture text -----

The aggregate payroll costs of these persons were as follows:

----- Start of picture text -----
Total Total
2024 2023
£’000 £’000
Wages and salaries cost 22,195 20,326
Social security cost 1,844 1,635
Pension cost:
– Defined contribution pension scheme 2,081 1,848
Total employee costs 26,120 23,809
----- End of picture text -----

The number of employees, including those employed for only part of the year, whose emoluments for the year (excluding employee pension contributions under salary sacrifice) fell within each band of £10,000 from £60,000 upwards is shown below. All of these employees had benefits accruing to them under the defined contribution pension scheme. Only one had benefits accruing to them on the defined benefit scheme. Contributions to the defined contribution scheme for all of these employees totalled £284,295 (2023: £190,743).

----- Start of picture text -----
2024 Number 2023 Number
From £200,001 to £210,000 1 -
From £150,001 to £160,000 - 1
From £100,001 to £110,000 1 1
From £90,001 to £100,000 4 1
From £80,001 to £90,000 3 4
From £70,001 to £80,000 3 1
From £60,001 to £70,000 12 9
----- End of picture text -----

The key management personnel employed by the Charity comprise five members of the executive team who reported to the Board of Trustees during the year. Their total employee benefits for 2024 including salary, bonus, pension contributions and employer’s national insurance contributions were £756,386 (2023: £674,635).

Annual Report 2024 | 79

10. Intangible assets

----- Start of picture text -----
Computer software Total
£’000 £’000
Cost
At 1 January 2024 1,281 1,281
Additions 757 757
Transfers 24 24
Disposals (215) (215)
At 31 December 2024 1,847 1,847
Amortisation
At 1 January 2024 1,201 1,201
Charge for the year 65 65
Disposals (204) (204)
At 31 December 2024 1,062 1,062
Net book value
At 31 December 2024 785 785
At 31 December 2023 80 80
----- End of picture text -----

11. Tangible assets

----- Start of picture text -----
Assets under Machinery Animals
construction Freehold Buildings and and and plant Total
Property enclosures equipment collection
£’000 £’000 £’000 £’000 £’000 £’000
Cost
At 1 January 2024 17,730 6,115 108,304 18,364 1 150,514
Additions 30,510 38 502 513 - 31,563
- - -
Disposals (820) (89) (909)
Transfers (9,171) - 9,171 (24) - (24)
At 31 December 2024 39,069 6,153 117,157 18,764 1 181,144
Depreciation
At 1 January 2024 - 2,878 56,313 12,202 - 71,393
Charge for the year - 42 5,128 1,650 - 6,820
- -
Disposals (820) (89) (909)
At 31 December 2024 - 2,920 60,621 13,763 - 77,304
Net book value
At 31 December 2024 39,069 3,233 56,536 5,001 1 103,840
At 31 December 2023 17,730 3,237 51,992 6,161 1 79,121
----- End of picture text -----

The Trustees consider that the Charity holds no fixed assets for investment purposes. While some of the fixed assets do yield a rental income, they were not acquired for that purpose, but to facilitate the operation of the zoo, which is a primary charitable purpose of the Charity.

The Trustees consider that it is not meaningful to consider the market value of most of the Charity’s land and buildings. Where an assessment can be made, the Trustees consider that the market value exceeds the book value.

All the tangible fixed assets included in the consolidated statement above relate entirely to the Charity.

The Charity considers that none of its assets meet the definition of heritage assets under FRS102. Although certain assets

80 | Annual Report 2024

chesterzoo.org

may have a heritage quality, these are all used for operational purposes in the running of the zoo and are therefore classified as operating assets.

During the year, the Charity disposed of three residential properties that had no carrying value brought forward in the accounts. This created a net gain on fixed assets, which is shown in the SOFA.

12. Investments in subsidiary companies

----- Start of picture text -----
2024 2023
£ £
Investment in Chester Zoo Enterprises Limited 100 100
Investment in Chester Zoo Hotels Limited 100 -
Investment in Chester Zoo (Nigeria) Limited 1 1
North of England Zoological Society Pension Trustee Company Limited 1 1
----- End of picture text -----

The principal undertakings in which the Charity’s interest at the year-end is more than 20% are as follows:

----- Start of picture text -----
Company Country of Class and percentage
Subsidiary undertakings number incorporation Principal activity of shares held
Group Company
Chester Zoo Enterprises Limited 02669535 UK Catering and retail 100% ordinary 100% ordinary
Chester Zoo Hotels Limited 14611700 UK Hotel 100% ordinary 100% ordinary
Chester Zoo (Nigeria) Limited 08374657 UK Dormant 100% ordinary 100% ordinary
Chester Zoo Foundation Nigeria 08904330 UK Dormant 100% ordinary -
----- End of picture text -----

All the above undertakings are registered at Cedar House, Caughall Road, Upton-by-Chester, Chester CH2 1LH. Activities in Nigeria ceased a number of years ago and Chester Zoo (Nigeria) Limited and Chester Zoo Foundation Nigeria are now dormant.

13. Stocks

----- Start of picture text -----
Group Society
2024 2023 2024 2023
£’000 £’000 £’000 £’000
Goods for resale 982 891 - -
Consumables 214 283 214 164
Total 1,196 1,174 214 164
----- End of picture text -----

14. Debtors: Amounts falling due within one year

----- Start of picture text -----
Group Society
2024 2023 2024 2023
£’000 £’000 £’000 £’000
Trade debtors 491 648 386 586
Amount owed by subsidiary undertaking - - - 565
VAT and other debtors 193 81 190 81
Prepayments and accrued income 1,860 1,100 1,683 1,098
Total 2,544 1,829 2,259 2,330
----- End of picture text -----

Annual Report 2024 | 81

15. Analysis of changes in net (debt)/funds

----- Start of picture text -----
At 1 January 2023 Cash flows At 31 December 2024
£’000 £’000 £’000
Cash deposits 5,179 (242) 4,937
Cash held in escrow 282 (105) 177
Cash and cash equivalents 5,461 (347) 5,114
Revolving credit facility (12,350) (13,750) (26,100)
-
Development loan (7,652) (7,652)
Net debt (6,889) (21,749) (28,638)
----- End of picture text -----

The cash held in escrow is set aside for the Trustee of the Charity’s defined benefit pension scheme and to be used to conclude the wind-up of the scheme (see note 24 for further details on the buy-in of the scheme). The money would also be paid to the pension scheme if the Charity were to become insolvent.

16. Creditors: Amounts falling due within one year

----- Start of picture text -----
Group Society
2024 2023 2024 2023
£’000 £’000 £’000 £’000
Trade creditors 3,223 1,952 3,044 1,857
Amount owed to subsidiary undertaking - - 580 -
Other taxes and social security costs 455 480 455 480
Accruals 5,128 4,506 4,175 4,506
Other creditors 548 459 350 459
Fair value of derivatives 173 476 173 476
Deferred income (see below) 4,432 3,888 3,909 3,349
Tota l 13,959 11,761 12,686 11,127
----- End of picture text -----

Amounts owed to the subsidiary are unsecured, interest-free and repayable on demand.

----- Start of picture text -----
Utilised
Balance at 31 advanced Advanced Balance at
Dec 2023 purchases purchases 31 Dec 2024
£’000 £’000 £’000 £’000
Deferred income
Memberships 2,944 (2,944) 3,210 3,210
Gift vouchers 143 (143) 131 131
Event deposits 330 (330) 402 402
Tickets 259 (259) 411 411
Experiences 212 (212) 278 278
Total deferred income 3,888 (3,888) 4,432 4,432
----- End of picture text -----

82 | Annual Report 2024

chesterzoo.org

----- Start of picture text -----
Balance at 31 Dec Utilised advanced Balance at 31 Dec
2022 purchases Advanced purchases 2023
£’000 £’000 £’000 £’000
Deferred income
Memberships 2,841 (2,841) 2,944 2,944
Gift vouchers 120 (120) 143 143
Event Deposits 175 (175) 330 330
Tickets 201 (201) 259 259
Experiences 260 (260) 212 212
Total deferred income 3,597 (3,597) 3,888 3,888
----- End of picture text -----

17. Creditors: Amounts falling due after more than one year

----- Start of picture text -----
Group Society
2024 2023 2024 2023
£’000 £’000 £’000 £’000
Revolving credit facility 26,100 12,350 26,100 12,350
Development loan 7,652 - 7,652 -
Total 33,752 12,350 33,752 12,350
----- End of picture text -----

The Charity’s borrowing arrangements, comprise two unsecured facilities - a Revolving Credit Facility (RCF) totalling £34.5m and a £15m Development Loan. The RCF is in two parts – the first, for facility of £30m expires in March 2028 with the second, of £4.5m is available from 1[st] December 2024 to 31[st] August 2025. The £15m Development Loan expires in March 2027. Drawings had been made against the £30m RCF and £15m Development Loan at the balance sheet date. The £30m RCF and £15m Development Loan both bear interest at a margin of between 1.8% and 3.1% above SONIA depending on leverage. The second RCF of £4.5m operates at a margin of 3.75% above SONIA. To remain compliant with the terms of these facilities, the Charity needs to meet the following covenants:

i. Interest cover – EBITDA must be at least four times the interest payable until 31 December 2024, at least three times the interest payable until 30 June 2026, and thereafter at least four times interest payable until the maturity of the facilities; and

ii. Leverage – The facilities bear a variable net debt requirement that must not exceed between 2.5 and 5 times EBITDA.

iii. In respect of the development loan, which is to fund development of The Reserve and enhancements to Chester Zoo’s high-voltage electricity network, both developments are required to meet criteria relating to energy efficiency and the use of green energy for the loans to remain classified as a green loan.

Annual Report 2024 | 83

18. Financial instruments

----- Start of picture text -----
Group Society
2024 2023 2024 2023
£’000 £’000 £’000 £’000
Financial liabilities
Financial liabilities measured at fair value 173 476 173 476
----- End of picture text -----

In order to mitigate some interest rate risk, the Charity entered into two interest rate hedging arrangements with Santander, to protect from interest rate fluctuations in 2024/25 when the charity will have significant borrowings to fund the Heart of Africa and The Reserve developments.

These arrangements comprise:

i. An interest rate collar, with a notional amount of £15m linked to SONIA covering the period 31 January 2024 to 31 July 2025. The collar has a floor strike rate of 3.55% and a cap strike rate of 4.75%. At 31 December 2024 this instrument had a fair value asset of £2,000 (2023: Liability £37,000).

ii. An interest rate swap, with a variable notional amount of between £5m–£15m covering the period 30 April 2024 to 30 June 2026. The swap exchanges a variable SONIA rate for a fixed rate of 5.096%. At 31 December 2024 the fair value liability of the swap was £175,000 (2023: £439,000).

Combined, these instruments provide hedging against interest rate fluctuations on over £15m to £30m of borrowings between 31 January 2024 and 20 June 2026. Their fair value of £173,000 in Santander’s favour will unwind over the coming years as interest payments are made under the arrangements.

19. Post-balance sheet events

There are no post balance sheet events to report either at year end or at the date of signing.

20. Movement in consolidated funds

----- Start of picture text -----
Balance at 31 Dec Balance at 31 Dec
2023 New funds Funds utilised Transfers 2024
£’000 £’000 £’000 £’000 £’000
Restricted funds
Conservation science and education 574 1,696 (1,346) 924
projects
Escrow account – defined benefit 282 (105) 177
pension scheme (note 15)
Total restricted funds 856 1,696 (1,346) (105) 1,101
Unrestricted funds
Designated funds
Funds tied to fixed assets 58,298 1,969 - - 60,267
Total designated funds 58,298 1,969 - - 60,267
Free reserves
Cash reserve 4,400 - (105) 105 4,400
Total free reserves 4,400 - (105) 105 4,400
Total group funds employed 63,554 3,665 (1,451) - 65,768
----- End of picture text -----

84 | Annual Report 2024

chesterzoo.org

----- Start of picture text -----
Balance at 31 Balance at
Dec 31 Dec
2022 New funds Funds utilised Transfers 2023
£’000 £’000 £’000 £’000 £’000
Restricted funds
Animal and plant collections 7 - (7) - -
Conservation science and education projects 464 1,513 (1,404) - 574
Escrow account – defined benefit pension scheme 424 - - (142) 282
(note 15)
Total restricted funds 896 1,513 (1,411) (142) 856
Unrestricted funds
Designated funds
Funds tied to fixed assets 58,581 - (283) - 58,298
Total designated funds 58,581 - (283) - 58,298
Free reserves
Cash reserve 4,400 - (142) 142 4,400
Total free reserves 4,400 - (142) 142 4,400
Total group funds employed 63,877 1,513 (1,836) - 63,554
----- End of picture text -----

----- Start of picture text -----
Unrestricted
Free Designated Restricted 2024 total funds
£’000 £’000 £’000 £’000
Fixed assets - 104,626 - 104,626
Current assets 4,400 3,352 1,101 8,853
- -
Creditors: amounts falling due within one year (13,959) (13,959)
Creditors: amounts falling due after more than - (33,752) - (33,752)
one year
Net assets 4,400 60,267 1,101 65,768
----- End of picture text -----

----- Start of picture text -----
Unrestricted
Free Designated Restricted 2023 total funds
£’000 £’000 £’000 £’000
Fixed assets - 79,201 - 79,201
Current assets 4,400 3,208 856 8,464
- -
Creditors: amounts falling due within one year (11,761) (11,761)
Creditors: amounts falling due after more than - (12,350) - (12,350)
one year
Net assets 4,400 58,298 856 63,554
----- End of picture text -----

Restricted income funds include income from certain donations, grants and legacies received and money set aside in escrow for the defined benefit pension scheme (note 24).

Designated funds relate both to the movement in the Charity’s defined benefit pension scheme as it secured benefits with an insurer and to its intangible and tangible fixed assets which are used to carry out the group’s activities. They have therefore been designated for that purpose.

The Charity sets aside a minimum £4.4m (2023: £4.4m) cash reserve, held separately from the group’s other cash balances. Such a sum is sufficient to operate for a period of two months without significant curtailment of its activities.

Annual Report 2024 | 85

21. Capital commitments

----- Start of picture text -----
Group Society
2024 2023 2024 2023
£’000 £’000 £’000 £’000
Capital expenditure, contracted for but not provided in the financial statements 16,705 15,340 16,705 15,340
----- End of picture text -----

22. Leasing commitments

The group’s future minimum non-cancellable operating lease commitments are as follows:

----- Start of picture text -----
Group Society
2024 2023 2024 2023
£’000 £’000 £’000 £’000
Within one year 70 93 70 93
Between one and five years 31 105 31 105
101 198 101 198
----- End of picture text -----

23. Related party transactions

The Charity will receive a charitable distribution by Gift Aid from Chester Zoo Enterprises Limited for the year ended 31 December 2024 of £117,300 (2023: £204,868) before 30 September 2025 . The Charity leases retail and Food & Beverage outlets to Chester Zoo Enterprises Limited. The 2024 lease costs were £728,250 (2023: £714,375) . The Charity also charged staff and support costs totalling £3,989,141 (2023: £3,374,621) . As at 31 December 2024, the Charity owed £580,484 to Chester Zoo Enterprises Limited (2023: the Charity was owed £563,353).

24. Pensions

The Charity operates two pension schemes: a defined benefit scheme and a defined contribution scheme.

Defined benefit scheme

The defined benefit scheme holds assets in a separately administered fund and closed to future accrual in March 2012.

On closing the scheme to future accrual in 2012, the Charity committed to funding the scheme on a solvency basis over a 10year period and to work towards securing member benefits with an insurer and in November 2021 the Trustees of the scheme secured a buy-in with Aviva. The Charity contributed £2.1m, from funds held in escrow for the scheme, as part of the buy-in transaction. Professional fees of £105,000 (2023: £142,000) were also incurred in relation to this transaction.

The remaining escrow balance of £177,000 forms part of the Charity’s cash and cash equivalents balance (note 15) and is treated as restricted funds (note 20). This money will be used to fund the final wind-up of the scheme. The Trustee of the Scheme and the Charity triggered the formal wind up of the scheme with effect from 5 October 2022. The next stage of the process will be to convert the ‘buy-in’ policy to a ‘buy-out’ policy where each member of the scheme will have an insurance policy in their own name, covering the benefits due under the scheme.

A full actuarial valuation was carried out as at 31 December 2020 and updated to 31 December 2024 for the purpose of these disclosures by Spence & Partners Limited, qualified independent actuaries.

86 | Annual Report 2024

chesterzoo.org

----- Start of picture text -----
2024 2023
£’000 £’000
Present value of funded defined benefit obligations 11,065 12,577
Fair value of plan assets 11,065 12,709
Surplus - 132
Effect of asset ceiling - (132)
Net defined benefit asset/(liability) recognised - -
----- End of picture text -----

In line with FRS102, a surplus can only be recognised in the balance sheet to the extent that the Charity can gain economic benefit from it. As the scheme is closed to future accrual, a surplus can only be recognised to the extent of an agreed refund. There is no recognition of any surplus at the year end.

The major assumptions made by the actuary for the defined benefit scheme were as follows:

----- Start of picture text -----
Weighted average assumptions used to determine benefit obligations at: 2024 2023
Discount rate 5.48% 4.51%
Rate of price Inflation (RPI) 3.31% 3.26%
Rate of pension increases (5% RPI) 3.15% 3.11%
Rate of pension increases (2.5% RPI) 2.12% 2.11%
Assumed life expectations on retirement at age 65:
Male member retiring today (member age 65) 22.7 22.6
Male member retiring in 20 years (member age 45 today) 24.4 24.3
Female member retiring today (member age 65) 25.1 25
Female member retiring in 20 years (member age 45 today) 26.8 26.7
----- End of picture text -----

The fair value of the plan assets were as follows:

----- Start of picture text -----
Fair value at 31 Fair value at 31
Dec 2024 2024 Dec 2023 2023
£’000 % (£’000) %
Cash and cash equivalents 11 0.1 132 1.03
Insurance policy 11,054 99.9 12,577 98.97
Total 11,065 100.0 12,709 100.0
2024 2023
£’000 £’000
Change in defined benefit obligation
Benefit obligation at beginning of year 12,577 11,744
Interest cost 556 549
Past service cost - -
Remeasurement: Actuarial (gain)/loss (1,561) 749
Benefits and expenses paid (507) (465)
Losses on settlements/curtailments - -
Benefit obligation at end of year 11,065 12,577
----- End of picture text -----

Annual Report 2024 | 87

----- Start of picture text -----
2024 2023
£’000 £’000
Change in scheme assets
Fair value of scheme assets at beginning of year 12,709 11,835
Interest income 562 553
Employer contributions (incl. employer direct benefit payments) 21 -
Benefits and expenses paid (507) (465)
Remeasurements – return on scheme assets less interest income (1,720) 786
Arrears allowance in respect of benefit rectification - -
Fair value of scheme assets at end of year 11,065 12,709
----- End of picture text -----

----- Start of picture text -----
2024 2023
£’000 £’000
Expense recognised in the statement of financial activities
Current service cost - -
- -
Net interest on net defined benefit obligation
Past service cost - -
Gains and losses on settlements and curtailments - -
- -
Gains and losses due to surplus limitation
Total net interest cost - -
Remeasurements:
Effect of changes in assumptions (1,514) 380
Effect of experience adjustments (47) 369
Return on plan assets (excluding interest income) 1,720 (786)
Remeasurement on effect of asset ceiling (180) 37
Pension deficit reduction accrual - -
Total remeasurements included in other gains and losses in the SOFA (21) -
Total pension cost recognised in the pension scheme
Professional fees on pension scheme buy-out 105 142
Total pension costs recognised in the SOFA 105 142
----- End of picture text -----

Defined contribution scheme

Contributions to the defined contribution scheme totalled £2,081,000 (2023: £ 1,848,000). The expenditure is taken from unrestricted funds.

88 | Annual Report 2024

----- Start of picture text -----

chesterzoo.org
; v Ki»
ui
he 9
hy
- .
be &
zB "|
« biba , , ob
~ 4 A
, 4
—
\ \ Yj,
— (— ee,
| YS prea ==> ..
~~ re >»
7 , Of on ony ~~
r * f ‘
- 4% - ms na ¥ s ’ a!
‘ ae, « NN Riad Yi ; : . e nt ’
. : hy ih NN ,
N Nath}
Financial Statements
----- End of picture text -----

----- Start of picture text -----
Indian peafowl,
----- End of picture text -----

Pavo cristatus

c |

Annual Report 2024 | 89

Sustainability reporting

Carbon net zero

In 2024, we continued work towards our target to be carbon net zero in our scope 1 and 2 emissions by 2030, and carbon net zero in our scope 3 emissions by 2050 at the latest.

The table below shows our estimated greenhouse gas emissions across scopes 1, 2 and 3 in tCO2e (tonnes of carbon dioxide equivalents).

2024 2024 2023 2023
Scope Emissions
source		 Greenhouse
gas emissions		 % of total
green-
house gas
emissions		 Greenhouse
gas emissions		 % of total
greenhouse
gas
emissions
1 Natural gas
use		 1,695 tCO2e 3.89% 1,626 tCO2e 4.06%
Refrigerant
gases		 19 tCO2e 0.04% 26 tCO2e 0.06%
Other fuels 367 tCO2e 0.84% 551 tCO2e 1.34%
Fuel for fleet
vehicles		 118 tCO2e 0.27% 72 tCO2e 0.18%
Animal
methane		 162 tCO2e 0.37% 210 tCO2e 0.53%
Sequestration
on
landholdings		 -138 tCO2e -0.32% -138 tCO2e -0.35%
Scope 1 total 2,222 tCO2e 5.1% 2,347 tCO2e 5.82%
2 Electricity use 1,565 tCO2e 3.59% 1,597 tCO2e 3.99%
Scope 2 total 1,565 tCO2e 3.59% 1,597 tCO2e 3.99%
Scope 1 & 2
total		 3,788 tCO2e 8.69% 3,944 tCO2e 9.81%
3 Purchased
goods and
services		 9,374 tCO2e 21.5% 9,159 tCO2e 22.87%
Capital goods 10,542 tCO2e 24.18% 5,424 tCO2e 13.55%
Fuel and
energy related
activities		 889 tCO2e 2.04% 906 tCO2e 2.26%
Upstream
transportation
& distribution		 106 tCO2e 0.24% 106 tCO2e 0.27%
Waste
generated in
operations		 74 tCO2e 0.17% 1,731 tCO2e 4.32%
Business travel 203 tCO2e 0.46% 247 tCO2e 0.62%
Employee
commute		 1,120 tCO2e 2.57% 1,107 tCO2e 2.76%
Visitor Travel 17,504 tCO2e 40.15% 17,433 tCO2e 43.54%
Scope 3 total 39,812 tCO2e 91.31% 36,113 tCO2e 90.19%
Total 43,599 tCO2e 100% 40,057 tCO2e 100%

Figures are rounded.

Chester Zoo Greenhouse Gas Emissions 2024

Chester Zoo greenhouse gas emissions 2024. Scope 1 figure includes animal methane

----- Start of picture text -----
Scope 1 2222 tCO2e | 5%
Scope 2 1565 tCO2e | 4%
Scope 3 39812 tCO2e | 91%
----- End of picture text -----

In 2024, our scope 1 and 2 emissions, excluding methane from animals, were estimated to be 3,652 tCO2e, compared to 3,718 tCO2e in 2023. These emissions were primarily from our natural gas and electricity use, representing 45% and 41% of scope 1 and 2 emissions respectively. We have reduced our scope 1 and 2 emissions by 406 tCO2e (10%) on a 2019 baseline year, when scope 1 and 2 emissions were estimated to be 4,194 tCO2e.

In 2024, our scope 3 emissions were estimated to be 39,812 tCO2e. These emissions were primarily from purchased goods and services, capital goods and visitor travel, representing 24%, 26% and 44% of our scope 3 emissions respectively.

Our scope 3 emissions increased by 3,699 tCO2e from 2023 to 2024. In 2024, significant construction work was undertaken to develop our new Heart of Africa zone and The Reserve. This construction activity resulted in a significant increase in the purchase of capital goods, which has resulted in an associated 94% increase of greenhouse gas emissions in relation to capital goods between 2023 and 2024. Waste emissions were also lower in 2024, compared to 2023. In addition to our efforts to reduce, reuse and recycle waste, waste emissions had been significantly higher in 2023 due to the phase of works on the Heart of Africa development and in 2024 there was a reduction in the government conversion factors used to calculate emissions from waste.

In 2024, we continued our investment in decarbonisation towards our carbon net zero target, including:

and carbon sequestered on the zoo landholdings. Figures are rounded.

90 | Annual Report 2024

chesterzoo.org

The following table shows the greenhouse gas intensity ratios, based on the emissions data above, and the equivalent ratios for last year (2023) and our baseline year for SECR (2020) for comparison. Figures are rounded.

2024 2023** 2020
(baseline year
for SECR)*
kgCO2e per zoo
visitor in the year		 1.93 kgCO2e 1.98 kgCO2e 2.64 kgCO2e
kgCO2e per acre
of the total zoo
estate		 5,730 kgCO2e 5,859 kgCO2e 5,354 kgCO2e

*In 2020, the zoo was closed to the public for a number of months due to COVID-19 lockdowns.

Educational signage about our partnership with Mitsubishi Electric and our use of air source heat pump technology on-site to decarbonise our heating.

Streamlined energy and carbon reporting

This section sets out our disclosure in line with the Streamlined Energy and Carbon Reporting (SECR), for the reporting period 1 January to 31 December 2024.

Energy consumption

Chester Zoo’s energy use, within the United Kingdom, is set out below.

out below.
2024 2023
Energy usage 18,856,779 kWh 19,257,024kWh

**In 2023, the zoo purchased an additional area of land, increasing the zoo estate to 265ha. This has contributed to the reduction of emissions under the intensity metric per acre of the total zoo estate.

Methodology

The greenhouse gas emissions reported above have been calculated using the Greenhouse Gas Protocol Corporate Accounting and Reporting Standard and the UK Government GHG Conversion Factors for Company Reporting. The organisational boundary has been set around the operational activities within the UK and at our operational zoo estate. We’re continuously improving our reporting and data, so our intensity metrics, presented above, have been refined to provide a direct comparison between years, based on the emissions sources in the table above.

Greenhouse gas emissions associated with energy use

Energy efficiency actions

Chester Zoo’s greenhouse gas emissions, associated with its energy use in the United Kingdom, are set out below.

Emissions source Scope 2024
emissions		 2023
emissions
Gas consumption (gross CV) 1 1,695 tCO2e 1,626 tCO e 1,626 tCO2e
LPG consumption (gross CV) 1 184 tCO2e 271 tCO2e
Consumption of oil products (kero-
sene and white diesel) (gross CV)*		 1 183 tCO2e 265 tCO2e
Fuel use in owned fleet (gross CV) 1 118 tCO2e 72 tCO2e
Purchased electricity 2 1,565 tCO2e 1,597 tCO2e
Fuel used in personal vehicles used
for business travel (net CV)		 3 8 tCO2e 8 tCO2e
Total energy emissions 3,753
tCO2e		 3,838
tCO2e

*Oil products are used for heating and operational vehicles on-site. Figures contain a small usage of fuel by equipment on-site that cannot be disaggregated in the data.

In 2024, we continued to invest in energy efficiency on-site, including LED lighting, insulation and measures to reduce heat loss in buildings. In addition, we delivered projects to install building mounted solar PV and air source heat pumps across site, to improve the carbon efficiency of our energy use.

Next steps

Looking forward, we continue to work to improve our reporting around our wider greenhouse gas emissions footprint (as reported in the carbon net zero section above) and our wider environmental impact as an organisation.

We’re also continually developing our strategy for delivering sustainability to deliver against our Sustainability Policy and to drive forward our action to address our greenhouse gas emissions and wider environmental impact as an organisation. This will include further investment in renewable and lowcarbon technology, increasing waste reuse and recycling rates, and collaborating with supply chain partners on sustainability.

Annual Report 2024 | 91

Zero waste operation

In 2024, we continued to improve the management of our operational waste,[] in line with our target of working towards . a zero waste operation by 2030. The table below sets out our | suid / progress. : — 2024 2023 % of total % of total Disposal Tonnes operational Tonnes operational waste waste Reuse 7 1% 12 2% Recycling 313 45% 312 42% New waste segregation facilities across site have helped to improve reuse and recycling outcomes. Incineration (energy 370 54% 409 55% from waste) Landfill 0 0% 9 1% Deforestation-free commodities Total 690 100% 742 100%* ~~=a~~ In 2024, we continued our work towards our target to procure = = Figures are rounded. deforestation-free commodities in our major supply chains. The commodities we’re focusing on are cattle (beef and In 2024, our total tonnes of waste decreased from 742 to 690 leather), cocoa, coffee, palm oil, timber, pulp and paper, and tonnes. Our reuse rate decreased from 2% to 1%, however our soy. recycling rate improved, increasing from 42% in 2023 to 45% in 2024. Our use of incineration (energy from waste) fell from In 2024, we developed our approach towards a sustainable 55% in 2023 to 54% in 2024, with the absolute volume of supply chain and deforestation-free products, including: waste sent for incineration or landfill dropping by 48 tonnes, showing progress on our journey towards zero waste. In • Refining our internal policy, reporting and procurement 2023, during the infancy of our new management process for processes to meet upcoming legislation on forest risk carnivore and ape bedding, we disposed of 9 tonnes of waste commodities. to landfill, due to a process issue. We quickly implemented a • Bringing together key teams across the zoo to solution, which has ensured the waste could be recycled. In collaborate, share good practice and embed sustainable 2024, no operational waste was sent to landfill. procurement principles across the organisation.

In 2024, we took a number of steps on our journey towards a zero waste operation, including:

UK biodiversity gain

In 2024, we continued to champion UK biodiversity across our landholdings, working towards our target to achieve net gain for UK biodiversity with 30% of zoo-owned land being managed for UK biodiversity by 2030. The table below sets out our progress by 2024 towards our target to have 30% of landholdings managed for UK biodiversity by 2030.

Area
(hectares)		 % of zoo-
owned land
Land managed for UK biodiversity
by2024		 62.5 24%
Target of 30% of zoo-owned land
managed for UK biodiversityby2030		 79.5 30%

*Currently, ‘operational waste’ excludes capital and maintenance, veterinary, laboratory,

horticulture, meat animal feed and herbivorous animal waste streams, which are managed outside of our operational waste management contract. We’re working to include these in our waste reporting in future.

By the end of 2024, 24% of zoo-owned land was being managed for UK biodiversity – over three quarters of the way towards our ambitious target.

92 | Annual Report 2024

chesterzoo.org

In 2024, our work to improve UK biodiversity on site included:

In 2024, Chester Zoo planted a 9.62 hectare woodland, increasing the zoo landholdings managed for UK biodiversity and improving carbon storage.

Climate Risk

Climate change presents significant transitional and physical risks and opportunities to Chester Zoo that we are beginning

to prepare for. Climate change is one of the key drivers of global biodiversity loss, so Chester Zoo's work to prevent extinction is directly addressing the impact of climate change and there'll be more need for our work in future as the impacts of climate change increase.

Climate change will directly impact our site and activities. We're already seeing the impact of extreme weather, like an increase in storms, extreme rainfall, drought and heatwaves, which can cause disruption to zoo operations, damage our assets, result in the temporary closure of the zoo to visitors and pose a risk to the habitats, animals and plants in our care. There are also transitional risks and opportunities from increasing regulation, rising costs of materials and utilities and changing consumer preferences that could result in impacts and/or benefits to our business.

Governance - Responsibility for delivery of Chester Zoo’s Sustainability Policy sits with the Trustees of Chester Zoo, with delegated responsibility to the Executive Directors, who operate through the Sustainability Steering Group, led by the Corporate Director. Responsibility for delivery against the Policy sits with all Chester Zoo employees and volunteers. In addition, the Audit and Risk Committee oversee risk management relating to climate risk as part of the organisation’s risk register.

Strategy – Our Sustainability Policy sets out how we will deliver sustainability as an organisation, including our approach to climate risk. It includes key principles we work to and our key sustainability targets. In addition, climate risk is addressed within wider strategies, for example, our Strategic Development Plan, seeks to include more shelter from extreme rainfall and heat, measures to better manage surface water on site and designing our infrastructure to withstand future climate conditions.

Risk Management - Climate risk, physical and transitional, is recognised on the organisation’s risk register and is managed by the Audit and Risk Committee. Chester Zoo's leadership team are working to consider the risks and opportunities around climate change and how these could be addressed. This includes looking at the International Financial Reporting Standards (IFRS) Sustainability Disclosure Standards, the UK Sustainability Reporting Standards (UK SRS) and associated good practice that can guide our approach to risk management going forwards. This could include the development of a materiality assessment, climate risk register and transition plan, to prepare for future disclosure requirements and to make the business more resilient to the physical and transitional risks around climate change.

Metrics and Targets – Our Sustainability Policy sets out the objectives and targets the organisation is currently working towards. This includes metrics and targets on carbon (including scope 1, 2 and 3 emissions), waste, forest risk products and UK biodiversity, which we report progress on annually (found on p.90-93).

Annual Report 2024 | 93

We could not achieve our mission without the support we receive from many individuals and organisations. Our thanks go to:

Trusts, foundations and grants

Thanks to The Johnson Foundation, who have kindly helped fund our outreach work with schools in the Liverpool region.

Sustainability corporate partners

Conservation, science and education corporate partners

Thanks to Urenco, who funded our new International Centre for Zoo Science, enabling our zoo to step change its programme of innovation

UK wildlife corporate champions

94 | Annual Report 2024

chesterzoo.org

Corporate champions

Legacies

Thank you to everyone who has so kindly remembered Chester Zoo with a gift in their wills. We are hugely grateful for their generous foresight and support which helps us to carry out our vital conservation work. This year we’d like to thank:

Corporate sponsors

Under the Canopy Fundraising Dinner sponsors

Gift-in-kind supporters

Active university/college partnerships in 2024

Patrons

Major donors

*The Tony Williams Conservation Exchange Award, set up in memory of one of our former chairmen, enables one Malagasy conservationist each year to come to Chester Zoo for two months to undertake a tailored programme of personal development.

Annual Report 2024 | 95

Scan to view the digital version of this report

Registered Charity No. 306077 | Registered Company No. 287902 North of England Zoological Society, Caughall Road, Upton by Chester, Chester CH2 1LH | Tel: 01244 380280

Chester Zoo is licensed under the Zoo Licensing Act 1981. In the interests of conservation and educational study, this report may be freely copied without alteration or amendment and stored by electronic means without formal permission. It is also available to download from our website. Chester Zoo is happy to assist anyone with special needs obtain a copy in the appropriate format. Published May 2023 by the North of England Zoological Society.

chesterzoo.org