REGISTERED COMPANY NUMBER: 02272550 (England and Wales)
REGISTERED CHARfry NUMBER: 299988
REPORT OF THE TRu￿EEs AND
AUDITED FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
FOR
AGE CONCERN KINGSTON UPON THAMES
(A COMPANY LIMITED BY GUARANTEE)
Hèrfjey Fowler LLP
Stattjtory Auditors
Chartered Accountants
4th Floor Tuition House
27-37 st Georye'5 Road
Wimbledon
London
SW19 4EU

AGE CONCERN KINGSTON UPON THAMES
CONTENTS OF THE FINANCIAL sfATEMENTS
FOR THE YEAR ENDED 31 MARCTrI 2024
Page
Report of the Truite•s
I to 13
Report of the Independent Audlto
14 to 17
ststement of FlnJn¢i•l Actlvltle•
18
ststement of Flnaficlal Posltlon
19
statement of C•sh Flow•
20
N¢rteA to the Statsmant of Calh Flow•
21
t40tsJ to the Flnanclal Statsments
22 to 34

AGE CONCERN KINGSTON UPON THAMES (REGIsfERED NUMBER: 02272550)
REPORT OF THE TRusfEES
FOR ThE YEAR ENDED 31 MARCH 2024
The tfustees who are also director5 of the charty for the purpose5 Of the Companles Act 2006, present their rep)rt wlth the
financial ststements of the charity for the year ended 31 March 2024. The trust￿ have adopted the prow5ions of Accounting and
Reporting by Charities.. Statement of Recommended Practice applicable to charit￿S tyeparing th&r accounts in accordance with
the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective l january 20191.
OBJEcfivES AND ACTIVtriES
Our v4slon and objects
Our Charitab￿ objects are:
The rdief of those In need by reason of ywth, age, S11-health, disabillty, flnanckil hardship or ¢)ther dlsadvantage, In any manner
which now or hereafter may be deemed by law to be CharIta￿e In England and Wales.
Our vl•lon i•:
To make Ilfe a greater Ilfe.
Our core work is with older people and we èlm tc suFport our beneftiarles to Inie with Independen￿ and dlgnty, detide the
directnn of their own Ilves and enjoy Ilfe a5 Part of ihe communlty. We work tD Influence local policy and practi￿ and create
greater understanding of the needs of our users and thdr Fotsntial to contrlbute to communlty Ilfe. We alm to foster greater
understandlng te￿en the generations by invofvln9 younger people In our work through volunteering. Through our lfjngston
Communty Fumiture setwlce we address the needs of people who experlence financial hardship and dlsadvantage.
Publlc Benefit
We revlew our aSms, obJectfve5 and ath￿tIeS each year and, In doing g), the Trustees have taken into account the general
9uldance on public benefit published by the Charity Commlsslon. In reviewing our alms, and plann5ng oblectlves and activitles to
meel them In the fubjre, we consider and evaluate the outcomes Df each activlty and the Impact of our work on our beneficiarie5
and stakehohler5.
Objertlves for the year 2023-24
Our overarchlng obj'ectlves for the year 2023-24 were..
- to enhance the mental and physlcal wdlbelng of the peO￿e we work wlth.
- to Involve and empower the people we work with.
to engjre the long-term financia1 sustainability of the chèrlty and
to be a leader In our field.
Our straw to achbeve these obj'ectives has lo maintain our focus on our 5eNKe users and stskeholder5, Ilstenlng to them
and bulsdlng our semces around what they say they want, and what we have learned works. We SUPPDrt and work with
Indi￿d￿al5, tha'r famllles and caTer5 vlo our building-based wvltss, our InformaiLin and Advi￿ 5eryke and our work In the
communty. One of our key objectlves Is to ensure our flnancial strate9y Is driven by, and suppjrts, our ws4on, values and alms.
Summary ol our main actlvltles
We offer a holistic, oulcome5-focu5ed and evldence-based range of services. Our building-based Servi￿ att as hubs, wlth
range of targeted prevention and support seFvlces provided In bulldings, complemented by flexlble outwch services provided
from bulldlng5. Our persQn-￿ntred approach is designed to ensure that a whole array of services is easlly accessible, according to
each indiwdual's needs and wi5he5. In the operation and development of all our actwides, we are committed to worklng Sn
parthershipi and. as a local organIsa￿0Th, advotsting for the interests of our user groups.
Thtre are four maln strands to our aciwthe5:
Meaningful social actlvltles Jnd support
s￿￿s which aim to redu￿ social i5dation and to fostsr connections that help build strong and cohesive cc¥nmunitie5:
- Ra￿gh House Day Centre
- The Bradbury Centre
'FaNS' Friendly and Nelghbourly ￿Pport Befriending projects

AGE CONCERN KING￿oN UPON THAMES (REGIsfERED NUMBER: 02272550)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Home support services
A raThJe of which support pwle to Ilve indeFendently and 5afdy in a comfortable trx)me environment and stay out of
hospital and reSId￿tIal care..
- Communbty Team
- Home from HoS￿tal service
Help at Home servi
- Handyperson service
- Kingston Communlty Furnlture
Health and wellbeing
Servlces which help encourage people to keep artive and engaged, malntalning physlcal and mental health or dela￿n9/r8￿uC7n9
deterioratlon, an approach which is a150 fundamental in our day 5ervlce and communSty centre provislon..
- Commvnlty Connectors setvlce
Demenlla Support
Opportunit1¢5 for vc4unteering
We continue to play a key role in the local mulll-dbsclpllnary approach to supp)rtlrvJ peO￿e who have rislng health and s￿la1 care
needs - the Proactive Antlclpatory Care programme.
Informatlon •nd athilco
A SFeciallst ser￿￿ whlch alms to Infomi people of thelr cholces, empower them and ensure they are recdvSng all thelr flnanclal
and other entitlements.
ACHIEVEMENT AND PERFORMANCE
Ch•rltable •rtlvltle*
In iotol durfn9 2023-24 we wrked with 2.873 unlque Indlviduals, provldlng gJPP)rt to 24% of the borough's re￿dents aged 85
nd over, and 28% of the 90+ populatsjn.
Our 39 volunteer befrlenders SUPFQrted 85 1501ated Dlder people with re9ular phone calls and vlsts be￿leen l and 3 tlmes per
week. In total they made over 920 calls as well as over 1,220 home vlslts during the year.
Day ServSces and Help at Home servlces 5UPP)rted 425 pèjple btheen them, prowdlng 12,204 houts, supporL
Our Home from HoSF4tal Team prowded 96 Individuals wlth practical asslstsnce. Informauon and a￿(e, and follow-up support.
Our Handyptrson servlce 5UPFOrted 225 peoFle wf(h 755 home vlslts.
Our Informatlon and Advlce ser￿￿ (lealt with 1,180 unlque clients over the year.
Our Social Prescribers dealt with 1,228 indNiduats, SUPPDrting 11 of the bcffough's GP practices.
Our Communlty Team provlded guidan￿ and hdp to 227 individuals.
Our Proattive Anticipatory Care team coordinated caTe for 143 Individuals.

AGE CONCERN KINGsfoN UPON THAMES (REGISTERED NUMBER: 02272550)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Meaningful Sodal Artivities and Support
Day Serylces
L￿elIneSs, inacbvty and isolation are major problems for our ￿eIng powlatlon
these are amongst the issues we aim
ddtess through the provision of high-qualoty day seN1￿5 at Ralelgh House and The Bradbury.
Buihliws Whe￿ servlces for the communlty are housed, and from wh￿h they are delivered, offer a huge opportunity to respond
flexibly and creatively to the needs and aspiratSons of a wide range of people. Through a hub and spx)ke model we alm to offer
services and facilities to the wider ccmmunlty, as well as to people us5ng Centres on a weekly Dr daily basis, The huts provide an
extensive range of acti￿￿e$ and seNKes under one rLhJf and att as bases for our community outreach seNices, the Community
Team, Cornmunity Connectors (50cial prescrlblng seNce), Proartive Anticipatory Care team and Help at HomelHandyperson.
There are no comparèble venue5 elsewhere which are accessible to any older person. Our ￿ntre5 al￿ play a vitsl part In
suppJrtiThJ carers ènd providing respSte.
Our experience and ewdence demonstrate that our day serybces play an important in preventing older people from becoming
Isolated and inactive, with consequent Impact on their overall physlcal and mentsl health and wellbeing. Our users come from all
parts of the borough and many have multiple and significant needs, including dementia and learning disabllilies, as well a5
physical SmpaSrments. Raleigh House caters for very frall people who need personal care; The Bradbury Centre is geared towards
those who are a￿e to look after theSr own personal care. However, both serylces are 'universal' In thot they are open to all older
people who Ilve In the t)orough.
Our new Day OpporbJnlties contrart with Kingston Coundl came into effect durirrfj thls financial year, pYDvlJing a more vlable
fundlng base for the conUnued development of our much-needed day services.
Our approach remalns to evolve our service5 tg meet the changlng needs and chokes of older people and tcs adapt and d￿￿0P
within the financ￿1 constraints we Ynrk wlth. The lorvJer-terrn effects of the Covid-19 pandemic and lockdowns remain manife*,
with a dramatlc I￿rease in the proportion of people livlng with demenbo using our day Se￿re5, typically to PrO￿de much-needed
resplte to unpald carer5. The people we supp)rt are frailer and their needs are more complex than ever before.
cl￿ Study
'Dlana' was referred to Staywell by her GP In 2021. Havlng prevlously been a very Independent and capable person, she had
suffered an almost immediate change in her capabilltles following the death of her husband In 2018. Over the course of slx
rnonths her memory declined 5ubstanllally and w4thin a year she requlred a great deal of support from her son and
daughter"in.law. She suffered wlth depresslon, memory iswes and frequent episode5 of crylng, At this time she was prescrlbg
medicauon for anxlety and attended a local day centre on an ad hoc bosi5. Diana's attendance was patchy - she would often
fo¥get to go and wèsnl enthusiastlc about it. When Covid hit in 2020 thi5 day centre cLosed.
The impact of Covld lockdown on Dlana was great,. she decllned ra￿d￿ d¥lte bang in a 5UPPQrtNe bubble with her 9)n and
daughter-in-law and her dlabetes splralled out of control.
Diana started to attend Ralelgh House once a week when the centre r*opened after Covid restrfctlons We￿ eased. Her
daughter-ln-law accompanied her at first as Diana dldn't know any other aLten(*es and was a littk nervou5 to leave the house.
Her diabetes was 5ts'11 an Issue and her daughter-ln-law fdt that Increa9ng Diana's attendan￿ would ensure that she was eatlng
more appropriate diet and tsking her medlcalion. It would also Increase her wal contact and mental sumulatlon, which might
help slow the symptoms of her demenb'a. Regull3r Op￿rtUnf(ieS to be moblle would also prolong her physlcal independence. It
meant a lot to Diana's family that she would be able to remain Ilving In her own home for as long as posslble.
Since then. Dlana's attendan￿ at RaleSgh ha5 gradually incieased, and she comE5 fwe days a week. She also took up dally vlsits
from our Help@Home servlce, helping her to wepare meals and encDuragSng her to get ready for bed and sdett her dothe5 for
the followlng nN)rning. She used our Handyperson seNce to fit a key safe to her property to allow carers to access her home.
Staywell staff constantly monitor Diana's needs and have adapted the Servi￿ she ￿1VeS according to these. She recelves
hairdressing, podlatry, a r￿jular shower and teeth cleaning at the centre and re￿Ve￿ her Covid ￿oSier there. We maintain
regular contsci with her relative5 and stepped in to help when Diana's bcaler broke down whllst her famlly were away on holiday.
Without these services tl'ana would undoubtedly be In residential care.

AGE CONCERN KINGSTON UPON THAMES (REGISTERED NUMBER: 02272550)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Befrlendlng
Stswdl's befrbendlng and cornpanlonshlp se￿￿ include one-to-one befriending. telephone b@friending and social activities
within our Social centres offering regular Social contact and emotional support to older and lonely adults over the age ￿ 65 years,
prwding friendshlp and helpin9 to promote a feeling of self-worth. 71% of clients are aged 80 and over.
Our FaNS (Friendly and Nebghbourfy Support) projert was Set up in 2019 with National Lottery funding to develop and irLrease
the capacity of our befrlend5ng and companlonship servKes and we are grateful to the Nat￿nal Lottery for a secor¥J tranche of
fundlng frorn November 2022.
Oemarnd for befriending remain5 hlgh twt we continue to find It more difficult to recruit new volvnteers since the pandemic. At the
end of the financlal year we had 39 volunteer ￿efrienderS, each of whorn was in touch with between one and ten people, offering
support, frlendshipi contact with the au&de world, providlng emotional support and reasgjrance where they could.
The contr"nuing impact of our befriendlng serv1￿5 Is due to the way that our teams work across servlce and organisatk)nal
boundarie5. Our volunteer befrfenders are supported not only by the Coordinator funded by the Lottery grant but by a wlder team
wlth the sk1115 an(J expertise needed to reswjnd to clSents' often complex needs. Thls provide5 ccfjfldence and reassurance to our
volunteers, clients and the professionèls makn'ng referrals. Our local knowledge and strong parts)ership connecticns, particularlv
with Primary Qre and our voluntary sector partners ensure that we are Ilnking people to the rbJh¢ local groups and resources.
Thls rneans that a volunteer befrlending relationship arranged through Staywdl's FaNS project wlll have an Impact on more than
lonellness and isolation. People are connerted into the Staywell community and consequentty exposed to a range of appropriate
local seNces tsllored to thelr needs and preferen￿.
DemaThd for befrlending conllnues ￿ grow, we continue tr) recelve a steady stream of referrals ftom health and 50clal care
partners for people who are lone￿ andlor Isc4aled. More people want faCtrto-fa￿ conta¢ rather than phone calb alone. Ln the
past year we have expanded the scope of belrlendlngi to Include outsngs aTrJ small group walks.
Home Support Servlus
Help at Home
Our Help at Home service provides supwrt with a range of practical tasks in and around the home. It Is anolher example of
servlce where'that little blt of help, makes a slgnlfjcant and measurable dffference In the live5 of older ￿oPle living independently
at home. This char9eable se￿ce Includes cleaningi laundry and Ironings shopping. cooking and other househ&d tssks, as well as
accornpanying clients on ou￿ngS and to Op￿intrnents. Each cllent re￿Ne5 a home assessment and 15 matched wlth afi
experienced home-hdper.
In 2023-24 we provlded over 12,000 hours of help, to over 200 peoF4e.
Help at Home enables people to stay living indeFendently in thdr own homes who would unable to do so wlthout the support
provlded. This often also provides great reassurance to families, many of whom I￿e far from their Soved ones, induding overseas.
The Servi￿ ha5 grown as it has demonstrated ts worth In provlding flexible sUp￿rt to meet people's variLxl needs. Including
many people who contlnued to soclalty isolate at home for months after restrfctbns were officially Ilfted.
Help at Home's unique selllng point is its close Integra￿0￿ with our other semces, gi￿ng staff, as well a5 cJi￿t5, easy access to
range of support and ex￿rtise to hdp pe￿e deal wlth the myriad of Issues that ageing can bring, The Help@Homers are tralned
to be famillar with all our a(￿VI￿.eS, and to mOn￿Or their clients for changes in their circumstances which might mean they could
benefit from another Staywell 5eNce'. a Handywson visit or a benefrts check, for example.
We receNe no external funding for thls servlce; all income Is generatsd through tharges. Durlng this Feriod the se￿1￿ has
5UPPOrted our Home from Hospitsl xheme, with that fundlng enabling us to offer up to gx hours of free support to people 65+ to
help them setde back in at home when dixhargej.

AGE CONCERN KINGSTON UPON THAMES (REG[￿ERED NUMBER: 02272550)
REPORT OF THE TRusfEES
FOR THE YEAR ENDED 31 MARCH 2024
Handyperson Service
Our Handyperson servlce offers a raThJe of simple and Iow-c()5t interventlons induding small ￿lIdIng repairs, minor adaptstlons
such as the Installation of grab rdils and key safes, 'odd' job5 {such as putting up curtain rails, movlng fumiture), fa115 and
accident ch&ks, and home safety and energy efficiency check5. The￿ are the tyres of Inten￿ntiOnS whlch en?￿e older, dlsabled
and vulnerable people to live independently In their own homes for longer, in 9reater levels of comfort and security.
In addltlon, we offer garden ￿d￿n9 and grass cuttin9, tAus one-to.one computer tuition and help wth setting up laptops, tuning
in and troubltrshooting problems with TVS. The service Ss ￿ppOrted by volvnteers.
Evidents consistently shows that older people pbce great value on servlces that provide'that little bit of hdp, and enable them to
remain living Inde￿n￿entlY in their own home5, and there is considerable demand for the semce. Stawdl's Handypersc
scheme also works in an integrated way with our other serviees, notsbly our Community Team and InfomatJ¢Jn and Adv1￿.
We recelve no external funding for this semce. all Income Is generated thrwgh charge5.
Klngston Communlty Furnlture
Kingston Community Furnthre (KCFI ttas been part of Staywell foi ten years. Its goals are..
to provlde high quality reusable fumlture to anyone experlencing deprivauon cjr social eKclu51on
to dlvert wasle back into reuselrecycling and away from landfill as a means of e￿oUraging environmental suslalnab115ty together
with a reduction In carbon emlssions
to generate voluntsry and work placement opp)rtunlties for anyone experlenclng marginali5ation and encourage thelr
Integratlon into the communlty.
KCF Is based In Kingston trDrough, where it has a warehouse and collects re.useable fumbture free of charge. It has a pop-up
shop In neighbouring Walton-on-Thames and provides 'bulty waste, collecbon Servi￿ to households in the Surrey boroughs of
Elmbrldge, Epsom & Ewell, Runnymede and Spelthorne.
KCF supports our Home from Hosptsl Servi￿ by removlng and rearranglng furnliure In people's home5 to creaie space for
hospital beds and equSpment.
We were glven nouce by Kin9Ston Councll that they would no longer commlsslon KCF from Aprll 2024. We were successful with
grant applicatron to svpport the work into 2024-25.
Communlty Team
Older ￿￿PIe la￿ heightened rlsk of admlsslon to hospital or resident￿1 care as a result of ill-health (Including mental ill-health),
disability, social isolation, unsuitable housing and loss of 5UPPJrt networks. However, the ageing process is not necessarily one of
progress6ve decllne and, by working with Feople In a targeted way, our experien￿ demonstrates that there are multiple
opportunlties to effect positive changes that will not only reduo A&E attendance and unplanned hospltal and residentkil
admissions also Improve the quality of life and s)fety of older I￿pIe Ilvlng In their own homes.
Thls communlty outreach service, delivered by a small team of part-time staff and volunteers, 5UkV?rted 227 older people, 74%
of whom were aged 80 or over. People referred by a GP or other profe551onal usually need support with Independent li¥Ang due to
frailty- Clients are very often housebound. A Communlty Team worker or volunteer visits each person in their home and discusses
their situadon Including medical hlstory, how they manage activities of daily living, hovsing 51tuation, incorne and benefit5, levels
of soclal contatt and r¢sk LTrf falls. The objective is to 5UPPOrt and encourage people to tske up appropriate sources of YJPFL)rt
which will help them regain andlor retain their independence. sin￿ the pandemic the se￿￿ has seen an incwse In the levels of
complexity in clients refer￿, including people wlth undiagnosed demenb'a alongside physical 111-health and people self-negletting
andlor living in unsutstle accomrnodation.
One of the strengths of the Community Team is its ability to respond flexibly to Fwple's changing needs, and speedlly hamess the
expertise of Stsywell's other servi￿, such as Infomatlon and Advice, and BefriendirrfJ and It works close￿ alongsde our
Communlty Connectors social prescribing seNce and PAC (Proactive Anticlpètory Care) Coordinators.

GE CONCERN KINGSTON UPON THAMES (REGISTERED NUMBER: 02272550}
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
The nv)del of engagement used by the Community Team fosters a relationship of trLtst tecause it places the focus on the older
peTson's aspirations, and what they would like to do to stay well. rather than on assessng their entitlcffienl to Se￿￿5 or their
financial means. This. together with its ablllty to offer people èn extensive cholce of seNices prO￿ded by Stsywell and other
agenaes, plus Stwell's long-e5tabltshed and strategK p￿ItIon in the local health and social care system, is at the heart Df its
success.
This work was put out to tender ￿ Kingston Counc51 In autumn 2023 and we were successful in winning a new thretryear
contrart from April 2024.
Case Study
'Eliza't aged, 88 was referred to ￿T Community Team due to so(Jal isolation, needlng pracilcal suppjrt and to eXpl￿e downyzlng
from her current home.
When we made contacL Ellza was very tearful after loslng her daughter earlier In the year. She was very undecided abwt
everythingi could not make any decisions and seerned lonely.
With Eliza Identifled that she needed encouragement to soclallse; She wanted Lweavement counselling. a stalrllft due to her
arthrftic knees and help with her garden.
We made Introductory visits with her to a local day ￿ntre and older people's club, Ilnked her with our Handyperson serte for
gardening and wllh our Information and Advke fci Dlal-a.Rlde and Attendan￿ ￿loWan￿. We also liaised wth the stairlift
cornpany on her ￿ha￿.
Ellza was put cn a waiting list for bereavement counselllng. Although she remaSned undeclded atrwjut mowng. her Attendance
lowance application wa5 successful. She enjoyed one of the local clubs ?ThJ now attends or three times a week. She Is more
outgolng and confident meetlng people and has teen on outings to the seaside.
Hom• from H￿pIts1 Servlce
We successfully applled to the South West London Health Integrated Care Board {ICB) Innovatlon fund to continue provldlng our
Home from H05Pital *rVI￿ during 2023-24. Additsonal 'Winter Pressures, fundlng from Klng5ton Hospitsl Foundation Tru51
enabled us to Increase capacity over the winter pedod.
The objethve of thls work Is to suppjrt older, frall people to be dlscharged back home more quSckly, 5afdy and sustalnably than
might olherwlse be poOb￿. The Servi￿ work5 on a proactive in-reach model to ty and bulld relatlonships of tru5L wlth peoF4e
whllst sts'll in hospltal and lo build relationships with clinical and social servlces staff In or￿r to promote use of the serwce. The
skills and extensive communlty kno￿edge of wr other outreach se￿1￿ enables us to dellver the servlce in an agile way. For
example, our Help@Home se￿￿ can shop and make meals for people returning home and Klngston Communlty Fumlture
vehlcles and manpower provlde the wactica1 means of creating microenvironments (rooms which need to te rearranged to
accommdate a hospltal bed and other equipment) in people's homes.
We were 9Jccessful In applwng to the IC8 Health lneqUal￿}es Fund to continue developing this work from January 2024 to March
2025.
Health and Wollbeln9
Proactlve Antlclp•tory Care
The Proacbve Antlclpatory Care Modd (PACI is Kingston and Richmnd's Mu￿1-dIsCIplinary approach to worklng wlth wple who
have rising health and care needs. The PAC team include5 GPS, community, adult social care and hO5￿￿1-baSed Se￿￿ worklng
together to provide more proacuve and ccN)rdinatsd care. The approach helps people to stay healthier for longer, reduces the
need for reactive heath care and supwrt5 work to address the ￿der determinants of hea￿h. helping to find ways of keeplro local
people well, for longer,
In the past year our PAC Care Coordinators, working w(th New Malden and Worcester Park PCN, which spearheaded the eriglnal
PAC proof of concept, supportgj 143 client& These ￿rdInatOrS, who are at the heart of the nKJdel, help people plan-ahead, be
mre in control arKJ manage changes in their heath and wellteiNJ, hamessing the tonsbderable strength of wothng tL>gether a5
I￿al C￿mUnIty.

AGE CONCERN KINGSTON UPON THAMES (REGISTERED NUMBER: 02272550)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Communlty Connectors Setvke
Our tearn of Community Connectors provlde sock31 wvAriÈ4ng on behalf of 11 of the borough's GP Prattl￿S. The roles are funded
thrO(￿h the NHS Addltional Role5 ReiMbur￿ent Scheme or'ARRS'.
The Connettors work with referred individuals 18+, drawing on their strengths, interests and skil& (assets} in order lo identify
goals to improve the person's quallty of life, health and wellbein9. The focus. where possible, is on self-helplsupport. and
self-care and managernent, enabllng people to access and use voluntary and commt*nity serv￿e$ and resources wherever
possble, as wdl as maintsining the indfvldual's Independen￿ al hrxne. Individuals a￿ encouraged and supported to engage with
services through motlvational discusgons, escorting a perwn to a seNKe or programrne of actNllles, researching and introducing
other comrnunity options etc.
The pre55ure of demand on other SUPFQrt seNces L￿th voluntary Jnd statutory and lyJ1￿-up of Wa￿Ing lists - or lack of any
services, notably Sn gJwrtln9 people wth their mental heatth and housing needs
place5 pressures on the Communlty
Connector service. This has been sustain&l through dose team-working¢ peer gJPPQrt and wbde sharing of the ski11s, experbse
and local knowledge across all of Staywell's sermces.
Our plans for the future are to contsnue to help Ictal GP practices provlde personalised support to people whose social sltuatior
add majtsr challenges to leading a healthy an¢Y happy life, as part of the diive to tsckle health Inequal￿e5 and improve pcpulatMJn
health and wellbang.
Inft¥rm•tlon and Ad¥1
C*Jr Informat5on and Advice sermce's typical cllent Is aged t)theen 80 and B9; 3 hlgh prop)rtlon of them Ilve alone. The bJlk of
the work involves age-related benefits, support at home, houslng Issues and accessible transport. Inci)me maximisadon is a key
area, In whkh we alm io be proathve, asslstlThJ clients to access benefits suih as Attendance Allowance, Penslon Credit and
acc&ble transport schemes,
We recorded 274 SUcces￿uL flnanclal outcomes for 225 cllents, the value of which was £181,889.
We also adv15e on appolnteeshlpS1 lasting EK)wers of attomey and w1115, and Inform famllies anii carer5 atr￿ut care needs
assessments and ca￿r,$ èssessments. We contlnue to provbde an Alternative offi￿ for the Department of Work and Pensions
(DWPIS processing dlsability tenefit appllcatlons on Its behaw.
Thys work was put out to tender by Klngston Coundl in auiumn 2D23 and we were successful In wlnnlng a new three-year
contract from Aprll 2024.
Information and Advlce remalns an important gateway for older peO￿e to a(￿$5 5UPPOrt Serv1￿5. In the Increa51ngly dlgttal
workl, our in-person approach is highly valued by clients. We will conbnve to champion hlgh-quallty, iMpa￿al, Inforrnation and
ad￿ce and believe Stls crucial for older people, their famllles informal carers, and a fundamental part of our Se￿￿ portFdlo.
Opportunltles ft>r volunteerlng
Volunteer help is central to the successful dellvery and the character of OUT servbces. Although It has trkcome more dlfflcult to
recrult volunteer5, 72 kxal Feople gJppJrted our seNices by volunteering in a varfety of roles.
Vdunteers do not lust bring a measurable financial value to our work; they bring a wealth of skills, exwence and knowle(Sge
not least locèl knowledge - and often personal experien￿, for example, os a carer or a servte-user. They add a I￿hnesS to our
service provislon which cannot ￿ quantified.
Wopklng In partnershlp
Staywell is the laryest voluntary seLtor provider of serwces In the torough of Klngston, and we spent over £1.89 million
charitable acknwties in 2023.24. As we evidence within this report, all our seNces work together in an integratsj way, in
partnership with the person and thelr network and with colleagues in other organisations, both statutory aThJ voluntary. They are
designed to work COheren￿Y to help prevent and dday S11-health and unnecessary admission into hospltal or, prematvrelyi
residential care, whilst also helplng tg mainlain and improve people's physical and mental wellbeingi enablin9 them to rerTr3in
ath.ve and iTrJeFendert in th￿r own homes, in our centres and in the community, thueby bolstering community ￿111￿￿.

AGE CONCERN KINGSTON UPON THAMES (REGISTERED NUMBER: 02272550)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
Investment Performance
During the year under revlew, the income return achlev8J on OUT Investment pjrtfolio managed by Rathbones was 8.4%. The
property investments held by the organlsation produced a return of 7.45% on their capltal value. The short-ierm cath dek>)slts
eafned interest at an average rate of 0.4%.
FINANCIAL REVIEW
Flnancial position
The Statement of Flnancial Prtivities shows a net surplus at the year.end of £94,189.
Prlnclpal fundlng sources
The charitable company receives and acknowledges money from the Royal Borough ol Klngston upon Thames for the provIsl￿ of
Informètion and Advice, CC￿munity Team, and day seFvlces {Ralelgh House and The Bradbury}- We also acknowledge 9JPPOrt
for KCF from the Royal Borough of KSngston Reslllence Fund,
Funding from the NatSonal Lottery has enabkd us to mointain our FaNS befriendlng Kdvlty, and we are 9roieful for thdr gjpm.
We recelved and acknowledge fundbng frorn NHS SW Lcfidon Proactive Andcipatory Care and our Home from Ho5￿￿1 se￿Ce
and from KSng51on's Prtmary Care Ne￿OrkS for the Community Connectors sc<lal prescrlt4ng Se￿￿.
Income generated from cenlres contrfbutes towards the cost of meals, transport and other activity, and the Maintenan￿ of our
centres. Our Help@Horne and Handyperson servkes are prlmary purpose tradin9 artlvlts"es, with income from charges. Klngston
Communlty Fumiture generates funds for the charity from fumiture resale5 and waste collecdon servlces.
We are grateful for contlnuing support from the Rotsry Clubs of Klng51on and Nw4 Malden, and the Klngsion Nursing A5￿ciation.
We also thank the many Indwklual donors, often grateful 5ervlce users and theSr rdatives, who sUp￿rted us durlng 2023-24.
A further major source of income15 investment Income.
Investment pollcy and obJectlve•
The Board's policy Ls to hold a proportion of funds not requlred for Immedlatr operath)nal expense as loNJ-terrn Investments.
Such funds are Invested in global equity and fixed interest instruments at a rfsk level which the Board consKlers prudent. From
time to tlme the Board W￿W5 Ferformance of Ihe InVestm￿ts and cgnsiders alternative options to maxlmise returns for the
charlty.
The charivs current Investment portfol50 comprLses three maln elements,.
- a]vlty and flxed interest Investments managed by Rathbones Investment Mana9ement
sooal investments - dirertly held proFerty let as social housing
- short.temi cath de￿￿ts.
Our Snvestsnent obj&tives are to rnalntaSn the capital value of the assets and to generate incorne to support our charitable
activlues.

AGE CONCERN KINGSTON UPON THAMES (REGisfERED NUMBER: 02272550)
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2024
FINANCIAL REVIEW
Reserves pollcyi r15ks and uThcertaintie$
The Board of Trustees of swell reviews the Reserves Policy on an annual basis in the context of the rlsks and op￿rtunItIeS
facing the organisation, its plans and Its resour￿. Its reserves policy aligns its investrnent tKIicyi i.e. to manage its assets to
achieve the best value for the charivs beneficiaries.
We activdy Work to dlversify and vlden our fundlng and supporter base and to enrich and develop our pr¢)p)Ytyon as tK)th
charity and a service pro￿der. Although our recent successful tenders to Kin9Ston Council have given us greater securlty,
three-year contracts for our 'core' servic&q, which can be extended for up to year5, the contract values remain what they
were a deth￿Je 390 - in effett a cut of 33% over that perlcKI. Meanwhlle the cost of prO￿dIng these wtsl seNlces to people with
higher and more complex needs, conty.nues to grow.
In the119ht of these risks and demands, the Board aims to malnlain a prudent level of retalned, unrestrfcted reseryes, including
Ilquld cash assets, equivalent to approximately six months. ex￿ndIture. The holdlng of reserves is recognysed as good practice by
the Charity Commission. These reserves prO￿￿e working capital for operational running costs and short-term cash flow issues
{such as late payment of contraci Instslments} and wpp)rt the delivery of the organisat￿n,$ objectives Sn an efficient and
C05t-effective way. This provides a n￿an5 of managing unforeseen expenditure and allows business development to con¥nue in
an environment where a slgnificant proportion of our funding Is short-term and there Is sllff comrelition lor furKllng from other
sources, such as charitsble trusts. In 2018 the charfty reported a deflclt in excess of £0.5million and its general reserves were
15% below its tsrget level. For the ￿5t 51x years our reseryes have been utilised to fvnd serV￿e dellvery.
Reserves mean that were there to be a sudden even( sKh as another pandemlc, or an unanbclpaled reductlon in our grant or
contract income, we would have tlme to reconflgure our 5eNices to en￿J￿ continuity for the approximately 450 regular use
who rely on u5 each week and a150 enable us lo meet our legal requirements in rela￿On to statutory redundanLV paYrn￿ts to
stsff, should we have to wlnd dthvn any seNces due to lock of fundlng
Wlth some greater certalnty about the next three to flve years. the Board has reviewed the de￿gnatiCIn of funds. The need to
maxlmlse assets means ihat a redevelopment of part of Raleigh House is considered posslble wlthin the next five to ten years.
The Board has therefore de5i9naied a ProFerty Maintenance and Develop¥￿nt Fund of £6DO,000 towards this and the costs of
maintalnlng our other buildSngs,
The total funds at year-end were E4,234,290. of whlch £71,567 wa5 unrealised galns on the Investment portfolio (compared with
las￿ of £62,489 In 2022-23).
Of these totsl funds, £2,591,639 can only be realised by dlsposlng of tanglble flxed assets11.e. fixed assets, prfmarlly bulldlng5,
used for the delivery of Ser￿￿) and social investments The year-end value of the managed Investments was El,168,498, the
income frcsm whth, together wlth income from the social investments, dlrecuy supports those ser*es which are not fvndèj
through grants or contracts, notably our Handy￿r$On and Help@)Home Se￿CeS and helps us with our sUP￿rt costs.
The amount of free Ye5eNes, S.e. the funds we have which can be spent on any ¢)f our charftable purposes, was £1,040,380.
These comprise the total fund5 excludlng tangible fixed assets (£1,456,639), soc￿1 Investments (£1,135,000), the deslgnated
funds 1É600,0001 and restricted reserves 1£2,2711. The funds were therefore above the target by £94,458. The free reseNes
include an estimated £50,000 legacy which has to be accounted for bui has not yel been received. The free resew have be
commltted towards tapital expendSture duriv4 the year 2024-25, incluOir4J a necessary l.T. upjrade and a storage bulLdlng arK1
vehlcles for our Handyperson service.
Thls PolKy and the deslgnatlon of fUr￿S will be ￿eWed during the flnancial year 2024-25.

AGE CONCERN KINGSTON UPON THAMES {REGIsfERED NUMBER: 02272550)
REPORT OF THE TRu￿EEs
FOR THE YEAR ENDED 31 MARCH 2024
FLrruRE DEVELOPMENTS
Increased demand for communty servi￿$ and the expectatqon from contracting authorities that prOWde￿ ￿11 deliver 'more f
is the context of our plannlThJ.
We will continue to provide vital services that suppcrt [￿PIe in practical and emotional ways and taryet loneline55, isolation and
the effects of frèS1ty and dementia.
The proportion of our income which is generated from charges to service user5 has Incwsed and, as the thresholds for statutory
care and support continue to be raised, we thow that the number5 of Feople havlng to pay for thelr own care and supw)rt will
also increase. We are therefore focu5¢ng on the quallty and devebpment of our Help@Home and assodated services.
We wlll contbnue to work wlth ￿'ngstC*n's wider voluntary sector arKI community partners, healthcare sector and the local
authority. In the next few months a new Peer Support Se￿￿ for Older PeoF4e wlll be launch8J In partnership wlth Mind in
ngston and South West London St George's Mentsl Health Trust.
We wlll continue to maximise the use of our assets for the tenefit of our communltie5 and to engjre the long-tem sustalnalSIIty
of the charlty. The next financial year will see an excitlng new Initiative In partnershlp with Klngston Council.. an Ckcupational
Therapy Assessment Centre will open In our Ralelgh House centre, enabllng 5cYal authority Occupational Thera￿sts to see many
more cllents than they do currently and reduce waitlng tlrnes for assessment.

AGE CONCERN KING￿ON UPON THAMES (REGISTERED NUMBER: 02272550)
REPORT OF THE TRusfEES
FOR THE YEAR ENDED 31 MARCH 2024
srRUCTURE, GOVERNANCE AND MANAGEMENT
Governing d￿Urnent
Stsywell (Age Concern Kingston Up￿ Thame51 Is a limited company. Its govemirwj document is its Arides of A55Qtiation, da￿d
12th September 2013, and memters of the Board of Trustees are the directors of the company. The charity has used the workkng
name of StweS1 since September 2014.
Recrultment Jnd Jppolntment of new trustees
Trustees are recruit&4 by varlous means, including pAlvertising In newspapers, our own publications and Dn our website. The
Board is elected in accordance with the Articles of Association. Trustees serve for a term of threÈ years and may be re-dected;
any Trustee elected as Chalr may seNe for a maximum of six years. Appointment is by electson at the Annual General Meeting,
whlch usually take5 place in October each year.
Oryanlgatlonal gtructure and declslon m•klng
The charity Is govemed by ks Board of Trustees, which met four ttmes during the flnanclal yw 2022-23, In addltlon to the
Annual General Meeb"ng.
A scheme of delegatlon Is In F4ace,' the Chlef ExErutive, who Is also Company Secretary, has overall reswnslbllity for the
day-lo-day management of the organisatlon and delegates ￿rforManCe and qualty management re5ponsltrfllUes to the Deputy
ief Executbve, including ensuring that service5 are delivered In Ilne wlth the operatlonal pollcSes, contratt SFecifications or grant
conditions. Service managers are responslble for day-to-day operatlonal man￿ement and the yjperylsion and devel)pment of
both stsff and volunteers.
The Firnan￿ Group (which in the year being reported conslsted of the Chlef Executive, the Deputy Chief Executive, the Flnanclal
Controller, and the Treasurer) met every four to skx INeeks, The senior mana9ement team met and employees and
volunteers contlnued to be Involved In the devdopment of the organlsatlDn through staff briefings, team meetln9s, and
one-to-one meetlngs wSth their15ne managers.
Inductlon •nd trnlnlng of new trustees
New Trustees receive an induction which prowdes an overwlew of the organlsatlon, Its ethos and strategic alms, the acbvitie5 and
servlces it Fxovldes, funding, and wllcles and procedures. Includin9 diver&ty and equality, as well as the role and responsibilldes
of Trustees.
Our Trustees are experIen￿d and knovledgeable at>Jut our work and the needs of our u5er5 and have skllls and experlence in
wide variety of fields, including soclal care, healthca￿, local government, and the commercial sector. Ongoing training and
development Is prowded in warlous ways. Trustees partlclpate Sn strategic planning and other devebpment sessions alongside
staff, voluntew5 and other stakeholder5. Tru51ees also meet frorn time to time betsyeen Board meetlng5, to fcKus on development
of their skills and understanding of the Organisat￿n. Senior staff and managers periodkally attend Board meetings to give
presentations and update Trustees on developments affettlng the work of the organisation.
Key m•n•gement remunerjtlon
The pay C*f the Chlef E￿rUtiVe is set ty the Board. The pay of the remalnlng Senlor Management Team, and staff is r￿eWed
annually by the Finance Group, in Ilne with both market condltlon5 and affortlability for the charity, and a proposal submitted to
the Board for thdr aryroval.
Wlder network
Staywell Is an IndeFendent local charity. We are members of the National Counci5 for Voluntary Organlsations. We are the ￿ad
provider in a network of voluntary settor organisations in ￿ngston contratted to deliver a range of services that womole
resilien￿ and 5Dcial connectedne5S.
-li-

AGE CONCERN KINGSTON UPON THAMES (REGISTERED NUMBER: 02272550)
REPORT OF THE TRusfEES
FOR THE YEAR ENDED 31 MARCH 2024
REFERENCE AND ADMINISTRATIVE DETAILS
Reglstered Company number
02272550 {England and Wale5)
Reglst•red Charlty number
299988
Reglstemd offlce
Ralelgh House
14 Ndson Road
New Malden
Surrey
35E4
TN$t4es
Ms E Atchlson
MrsACQnn
Ms C Fitzgerald
Dr D Stinson
Mr A J Shervllle
Dr J C H D'souza
Mr R P Philllps
Audltors
artley Fowler LLP
statutory Auditors
Chartered AccL)untsnts
4th Roor Tuition House
27-37 St George's Road
Wlmbledon
London
SW19 4EU
Chlef Executlvfj Offlcer and Company S¢cr•tsry
Mr S Brennan
B•nkens
CAF Bank Ltd
25 Klngs Hlll Avenue
Klngs Hlll
West Malllng
Kent ME19 4JQ
Handelsbanken
I Wheaffidd Wav
Klngston up)n Thames
Ktl 2TU
Nafjonal Westmln5ter Bank Mc
New Malden Branch
64 High Street
New Malden
34HB
Invegtment Manager•
Ratht*)nes Investment Management
Port of knverpool Building
Pler Head
verpool
L3 INW
.12-

AGE CONCERN KINGSTON UPON THAMES
REPORT OF THE TRUSTEES
FOR THE YEAR ENDED 31 MARCH 2D24
STATEMENT OF TRUSTÉES, RESPONSIBIUTIES
The trustees Iwho are also thE director5 of Age co￿rn Klngston upon Thames for the purposes of company13w) are resWns￿bl¢
for preparing Report of the Trustees and the financkl statements in accordarte with applicatrAe law and Unlted KingL
Accounfing Standards Ivnlted Kingdom Ger*ralty Accepted Accounting Prartlce) Inclutjhg Financial Re￿rtIr￿j StsrKSard 102 Yhe
Flnanclal Rewrtiro Stsndard app11¢3ble In thè UK Republic of I￿￿nd..
cOm￿nY law r&Julres t1￿ trustees to prepare financial Statements for eKh fIna￿L41 year which give a true and fafr v￿W of the
state of affairs ol the charitable company and of the IncomirKJ resources 3nd applicatlon of resour￿5, ]￿LUding the Inco￿ and
expendlture, of the Charitsb￿ company for that perid. In preparing th¢se nnanci& statements the tru*es a￿ requ[￿ to
select suitsue accountlng wJlicI￿ and then aprAy them consistently,.
otseNe the method5 ènd princIp￿S In the Charlty SORP,.
make luygements arKI estSmates that are rea￿Dable and prudent,.
prepare the financial staten￿ts on the wr*J cOn￿M LRsis unless ￿ ts InaptKoprlate to pre5umt that the chatitable company
wlll conunue business.
The trLStees ao resFOn$lb￿ for keeplng proper a¢tountSng record5 wh￿h dlxb5e vI￿h reag>nèbie accuracy at any Urne the
flnancial pDSI￿On of the charltaNe company and to ena￿e them to ensure that the flnanclal statemants comply ￿th the
Q)mpanie5 A¢t 2006. They are also responslble lor safeguardlng the assets of the charltsbk cornpny and herKe lor tsklng
reasonab￿ steps for the preventson and detectlon of fraud and other Irregularitles.
In so far as the trustees are aware..
¢t￿e 15 NJ relevant audlt Informatlon ol whrh the charltsb￿ compails audltors a￿ unawa￿. and
the trustees have taken al steps that they ought to have taken to make themselves awafft of any ￿levant aLQIt Infomatkin
and to e5tabitsh that the audltors are awa￿ of tI￿t InformatloTh.
AUDXYORS
The aud￿¢￿, Harfey Fowler LLP, wlll be proposed for rtrappolntment at the forthcomlng Ant)ual General MeetlThJ.
Thi4 report has been trepared In accordan￿ wSth the speclal prov&ions of Part IS of the Compan￿5 Art 2006 r￿￿ng to small
companles.
Approv&1 by ordox of the board of trusree5 on ..........
nd slgned on Its behalf by:
Cr
Mr R P Phllllp5. Trustee
-13-

REPORT OF THE INDEPENDENT AUDThORS TO THE MEMBERS OF
AGE CONCERN KINGSTON UPON THAMES
Oplnion
We have audited the financial statements of Age Ctsn￿rn Ks'ngston upon Tharnes (the 'charitsble company,) for the year ended
31 March 2024 which comprise the Statement of Finanaal Activities, the Statement of Financial Position, the Statement of Cash
Flows and notes to the financial statements, includlng a gjmmary of significant accounting policies. The financyal reporting
framewort that has been applied in their preparation is applicable Law and United Kingdom Accountlng Standards (United
Klngdom Generally Accepted ￿COunting Practiol, including Financial Rewrtlng Standard 102 'The Financlal Rewrting Stsndard
applicable in the UK and Republic of Ireland,.
In our O￿nIOn the flnandal 5tatements.'
give a true and fair view of the stste of the charitable company's affairs as at 31 March 2024 and of Its Incomlng resources an
aPpI￿ation of resources, including its Incorne and expenditu￿, for the year then ended;
have been properly prepared in accordance with United Klngdom Generally Accepted Accwnting Practice, including Onanaal
Reporting Standard 102 The Flnancial Reporting Standard applicable in the UK and RepublK of Irelond,; and
have been prepared acc￿dance with the requirements of the Companies Att 2006,
Basls for oplnlon
We conducted our audit In accordance wlth International Stsndards ¢)n Audib'ng IUKI (ISAS (UKII and applicable law. Our
responsibililies under those standards are further descri￿￿ in the Auditors, respon9￿'11tleS for the audit of the flnancial
statements section of our report. We are independent of the charitable company In accordance wlth the ethlcal requirements that
are relevant to our audit ol the flnancial ststements In the UK, including the FRC'S Ethical Standard, and we have fulfilled our
other ethlcal respK)nslblllties In accordan￿ wlth these requirements. We believe that the audit eviden￿ we have obtoined is
sufficient and apprwlate to provide a basis for our opinion.
Con¢lu•ion$ relatlng to golng concern
In auditing the flnancial statements, we have concluded that the trustees, use of the going c0fi￿rn ba515 of accountlng In the
preparation of the financlal statements is appropriate.
Based on the wor* we have Ferformed, we have not identffied any material unortainties ￿lating lo events or condltions that,
indfvKJually or collecUvety, may cast slgnlficant doubt on the charltable company's abllity to conts'nue as a going cOn￿n for
period of at leost ￿e1ve rnonths from when the flnancial statements are aulhori5ed for Issue.
Our res￿nSIbIlItieS and the re5ponlbllltles of the trustees wlth reS￿￿t to golng concern are descrlb&J In the relevanl $￿tionS of
thls rep)rt.
Other 5nformatlon
The trustees are responsible for the other Infomatlon. The other lnf0rfna￿on comprlses the InfOrMa￿On Induded in the Ann￿1
Report, other than the flnancial statements and our Report of the Independent Auditors therLx)n.
Chjr opinlon w the flnancLIl statements does not cover the other Informètlon and, except to the exient otherwlse expllcStly stated
in our report, we do ngt exwess any form of assurance conclusion thereon.
In connection wSth cNJr audit of the flnancial statements. our respongbility is to read the other Informatlon an(i, in d￿ng so,
consider whether the other informatSon is materially inconsbstent ￿￿th the financlal statements or our knowledge obtslned In the
audSt or otherwise appears to be materially mi5ststed. If we identify such materlal inconslstencie5 or apparent rnaterk31
misststements, we are requlred to determine whether thi5 glves rise to a material misstatement in the financial ststernents
themselves. If, based on the work we have perform￿, we conclude that there is a material mi55tatement of this other
Informatlon, we are rLFuired to repcrt that fart, We have nothing to rep)rt in th15 regard.
Opinions on other matters prescrlbed by the Companles Art 2006
In our oplnlon, based on the work undertaken in the course of the audit..
the informabon given in the Report of the Trustees for the financial year foT which the financlal statements we prepared bs
consistent with the financial statements; and
the Report of the Twstees has been prepared In occordonce with applScAble legal reqU1￿Ments.
-i+

REPORT OF THE INDEPENDENT AUDrroRS TO THE MEMBERS OF
AGE CONCERN KINGSTON UPON THAMES
Mjtters on whlch we are required to report by exception
In the light of the knowledge and understanding of the charitsble company and Its environmenl obtalned in the course of the
audlL we have not idenb'fied rnaterial mi￿tements In the Report cl ihe Trustees.
We have nothing to rep)rt in res￿ of the following matters where the Companles Art 2006 requires us to report to yw if, in
our opinion..
adequate accounUr4J records have not been kepl or retums adequate for our audit have not been rtteived from branches r#)t
vI￿ted by us; or
the financial staternent5 are not in agreement with the accounting records and returns,. or
certain disclosures of trustee¢ remuneration specified by law are not made,. or
we have not received all the information and explanallons we require for our audit,. or
the trustees were not entitled to take advantsge of the small companies exempdon from the requlrement to prepare a
strategic Rew)rt or in preparing the Report of the Trustees.
ReJpon$lbllltles of trustees
As explained more fulty In the Statement of Trustees, Responsibilities, the trustees (who are a150 the dlrectors of the chadtable
company for the purp)ses of company law) are reSE￿nSIble for the p￿paratIOn of the flnanckil stakments and for belng satisfied
that they give a true and falr vlew, and for such internal control as the trustee5 determlne is necessary to enable the weparation
of financlal statements that a￿ free from material mls5tatement, whether due to fraud or ericr.
In p￿parIng the financial ststernents, the trustees are responsible for assesslng ihe charftable cornpanvs ablllty to continue as a
golng concem, discloslngi as appllcable, matters related to golng concern and uslng the going concern basls of accounting unless
the trustees eIth￿ Inte￿ to Ilquldate the tharltat4e ￿￿panY or tD cease operatSons, or hève no realisdc a￿eMatiVe to ¢Jo so.

REPORT OF THE INDEPENDENT AUDITORSTO THE MEMBERS OF
AGE CONCERN KINGSTON UPON THAMES
Our responsibilities for the audit of the financial ststements
Our objeLtive5 are to obtain reasonable assurance about whether the financial ststements as a whole are free from materk41
mi55tatement, wheiher due to fraud or error, and to i59Je a Report of the Inde￿ndent Auditors that indude5 our opinion.
Reasonable assurance is a high level of assurance, is not a guarantee that an audit Cc￿dUCted in accordan￿ with ISAS (UK}
will always detect a material misstatement when it exists. Misststements can arise from fraud or error and are considered material
if, individually or in the aggregate, they could rea￿nablY ￿ expected to Influen￿ the economic ￿ls1On5 of users taken on the
ba95 of these financial statements.
The extent to which our procedures are capable of detetting irregularities, Includlng fraud Is detall&J below,.
We Identlfy and assess risks of material misstatement of ihe financial Statements, whether due to fraud or error, and then design
and perfomi audit procedures responswe to those ri5b, intluding obtaining audit eviden￿ that is sufficient and appropriate to
proMde a basis for our 0￿.n￿)n.
In Identlfying and aSSeS￿￿j rlsks OF matsrbal mlsststement in re5pert of Irregularilie5, Induding fraud and non-compliano wlth
laws and regulauons, we considered the followlng..
-the nature of the Industy and sector, control environment and the charlvs athvfcles.
-results of our enquiries ol management about their own Identifica￿On and assessment of the rtsks of Irre9ularitles;
-any matters we Identffted haww obtained and r￿eWed the thèrltable company's documentauon of thelr wllcles and procedures
rdatlng to..
Identlfyingl evaluatlng and Corn￿ying wfth laws and wulathjns and whether they were aware of any Instances of non
-complIan￿.
- detecting and respondlng to the rfsks of fraud and whether they have knowledge of any actual, suspected or allèjed fraud:
the Internal controls estsbllshed lo mIt￿ate rlsks of fraud or non"compllance with kiws and regulatlon5'
the matters dlscussed among the audit engagement team regardSng how where fraud mlght occur In the flnanclal
statements and any wential Indicators of fraud.
As a result of these Pro￿Ures, we consKlered the opportunitie5 and incentives that may exist within the organisat￿n for fraud.
In common with all audits we are also requlred to perform specific procedures to resp)nd to the rlsk of management overrfde.
We also obtalned an understanding of the legal and regulatory framework that the charltable company operates in, The key law5
and regulations we considered in this context included the cha￿tieS Act 2011, UK Companies Act and tsx *91slation.
In addltlon we consldered provlslons of other laws and regulations that do not have a dirert effect on the flnanclal statements but
complIan￿ with whlch may be fundamental to the chartt3Ne companys ability to 0￿rate or to avdd a material penalty.
As a result of Ferforrnir4J the above, we did not Identify any key matters ￿lated to the pjtentlal rfsk of fraud or non-complknce
wlth laws and regulations.
Our wocedures to resp)nd to risks identified included the followSng:
rewewing the financial ststement disclosures and testy'ng to supporting dc￿Umen￿tfj0n to assess Complian￿ with provi&on of
relevant laws and r&Julations descrlbed as hamng a dlrect effect on the financial 51atements.'
-enquiriNJ of management con￿Ming actual and potential litigation and claiffts,.
-performing anatytical procedures to KIent￿ any unusual or unexpecied relationship5 that may indicate risks of materwl
misstaternent due to fraud;
-rewewing minutes of meetings of those charged with g0veman￿, revithying intemal reports, and
-Sn addresslng the risk of fraud through management Dverride of contro15, testing the appropriateness of joumal entries and other
ad]'L￿tMentS, assessing whether the jLKlgements made in making ￿countIng estirnates are indicatjve of a potential bias and
evaluating the ￿sInesS rationale for any significant transactions that are unusual or outside the nomial course of ￿siness.
-16-

REPORT OF THE INDEPENDENT AUDThORSTO THE MEMBERS OF
AGE CONCERN KINGSTON UPON THAMES
We also communkated relevant Klentffied law5 and regulattons and Fotential fraud risks to all engagement team ￿em￿erS and
remained al￿( to any indication of fraud or noTrcomplIJn￿ with laws and regulat￿n$ thr￿ghr￿ the audlt.
A further description of our respon%bilitEs for the audit of the financial statements is located on the Financial Reporting Counul's
webslte at www.frc.org,uklaudltorsreS￿n￿bll￿e5. This description fomis part of our Report of the Independent Auditors.
Use of our report
This repDrt is made Sole￿ to the charitstrje company's merntws, a5 a body, In acCOrda￿e with Chapter 3 of Part 16 of the
Companies Act 2(M)6. Our audlt work has been undertaken so that we might stste to the chantable compan¢5 members those
matter5 we are requlred to state to them in an auditors, report and for no other puw. To the fullest extent pemitted by Saw,
we ckj not accept or Bssume responsibility to anyone other than the charitable company and the charitable company's members
as a btsjy. for wr audit work, for thls report. or for the oplnlons we have formed.
Jonathan
for and on
ehall of Ha
statutory Audltors
Chartered Accountants
4th Floor Tultion House
27-37 St George'5 Road
Wlmbledon
London
SW19 4EU
enior
ry Audltor)
Fowler LLP
17 September 2024
-17-

AGE CONCERN iaNGSTON UPON THAMES
sfATEMEKf OF FINANCIAL ACTIVITIES
(INCORPORATING AN INCOME AND EXPENDrruRE ACCOUNT)
FOR THE YEAR ENDED 31 MARCH 2024
2024
Totsl
funds
2023
Total
fvnds
Unrestricted
fvnés
Restritted
funds
Not£s
INCOME AND ENDOWMENfs FROM
Donations and legacies
69,355
69,355
30,607
Charltable aclfvltles
Kingston Day & Transport Services
ngston Infomialion, Advi￿ & Advocacy
ngston Community Ser￿￿5
Klngston Community Fvmlture
698,810
90.000
589,965
141,059
698,810
90,OOD
800,733
141,059
608,976
81,000
858,987
168,851
210.768
Investment income
113,992
113,992
106,667
Totsl
1,703,181
210,768
1,913.949
1,855,088
EXPENDITURE ON
Charitable actlWtleJ
Klngston Day & Transport SeNlces
Kingston Information, Advice & Pdv(
Klngston Community Services
Klngston Communlty Furnlture
771,282
84,426
581,387
183,225
771,282
84,426
855,138
183,225
728,112
82,441
851,567
190,851
273,751
Totjl
1,620,320
273,751
1,894,071
1,852,971
Net gaSnslllosses) on Investments
74,311
74,311
{62,4891
NET INCOMEI(EXPENDrruRE)
157,172
162,9831
94,189
(60,372)
RECONCILIATION OF FUNDS
Totsl funds brought forward
4,074,847
65,254
4,140,101
4,200,473
TOTAL FUNDS CARRIED FORWARD
4,232,019
2,271
4,234,290
4,140,101
The notes f(ym part ufthese flnarKial ststements
-18-

AGE CON(￿RN KINGsfoN UPON THAMES
ATEMENT OF FINANCIAL POSMON
31 MARCH 2024
2024
2023
Note5
FIXED ASSErs
Ittswlble a55ets
Tarvjible assets
Investments
Inve5tsnents
Invethent woretty
12
13
5,992
1,456,036
1,456,639
1,168,498
I,L35,aoo
1,076,
1,135,IKJO
15
3,760,137
3,673,097
CURRENT ASSETS
StsKks
Debtors
Cash at bank
16
17
I,OOD
252,901
384,154
I,Cw)O
209,804
420,817
638,055
631,621
CREDITORS
Amounts falllry due withln one year
18
1163,902)
(164,6171
CURRENT A￿E[S
474,153
467,C#)4
TOTAL ASSETS LESS CURRENT UABILrnES
4,234,290
4,140,101
ASSErs
4,234,290
4,140,101
FUNDS
UnrestrScted fund5'.
General fund
ReVaI￿t￿ resÈNe
8ulkYlng development restswé
TrdnsfonnatiDn FuTrJ
Falr value reseNe
Soclal Inyesth)ert Fund
21
1,376,621
t82,￿4
600,1
1,368,110
182,C64
1,200,(KJO
450,000
874,673
938,334
1,135,(
4,232,019
4,074,847
Re5tn'ctsd fuTrd5
2,271
65,254
TOTAL FUNDS
4,234,290
4,140,101
These financ￿1 statements have teen p￿pa￿d In accord￿￿ wlth the [￿SIc￿$ aptAicth to tt0ritaFk (nmpank5 sublett to
the small companleg reglme.
The fln)￿￿[al siaterr*Trts wue akyrovaj ty the Board of Tw*ees and aut￿rL%ed for Issue 12 Septemter 2024 and were
skJned C￿ N5 bthalff ty..
Mr R P PhllliF6- frustee
The notesfom wt of these fir￿￿￿01 State￿￿ts
-19

AGE CONCERN KINGSTON UPON THAMES
srATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Notes
Cash flows from operating artivitl
Cash generated from owations
(130,179)
(156,753)
Net cash used In operating acuvltles
{130,179)
(156,753)
Cash flows from Investin9 aLt￿￿tIeS
Purchase of tangible flxed assets
Purchase of flxed asset lnvestrn￿ts
Sale of fixed asset investments
Tnteresi received
Divltlends receNed
Rents recdved on investment property
(2,358)
(232,4651
214,347
3,170
26,218
84,604
(180,913)
158,199
2,757
26,998
76,912
Net cash provlde(I by investing actfvths
93,516
83,953
Ch•ng¢ in cash and cash equlvalents In
the reportlng perlod
Cash and cash equlvalents Jt the
beglnnlng of th¢ reportlng perlod
(36,6631
(72,8001
420,817
493,617
Cash and Cash equlvalents at the end of
the reportlng PErlod
384,154
420,817
The note5 form part of these finanual ststaments
-20-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
RECONCIUATION OF NET INCOMEI{EXPENDrruRE) TO NET CASH FLOW FROM OPERATING ACllVITIES
2024
2023
Net Incomel{expenditure) for the reporting perloo las per the
statement of Financlal Actlvltles)
Adjurtments for:
Depreciation char9es
(Gain)Ilosses on InVest￿nts
Interest recelved
Divldends ￿CeNed
Rents received on investment propety
Increase in debtors
{Decrease)lincrease In credltors
94,189
(60,372)
7,747
(74,311)
{3,170)
(26,218)
(84,604)
{43,097)
(7151
20.118
62,489
(2,757)
(26,998)
(76,912)
(81,143)
8,822
Net cash used In operjtions
1130,179)
(156,753)
ANALYSIS OF CHANGES IN NET FUNDS
At 114123
Cash flow
At 3113124
Net ca
Cash at bank
420,817
(36,663)
384,154
420,817
136,663)
384,154
Totsl
420,817
136,663}
384,154
notes form p3rt of these finoThual ststements
-21-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL sfATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
GENERAL INFORMATION
The charitsble company is incorporated and domiciled in England and Wale5. The address gf its regbstered Offi￿ is
Ral&gh HoLtse, 14 NdsDn Road, New Malden, Surrey. ￿3 SEA. The r4ister8J number of the company is 02272550. The
registered numb￿ of the charity Is 299988.
The financial infomiation presented is for the year ended 31 Marth 2024 and 31 March 2023. The financlal Infomiation i5
presented in stetling.
ACCOUNTING POLICIES
B•$is of preparing the flnanclal statements
The financial statement5 of the charitsble company, whlch is a publlc benefft enbty under FRS 102, have been prepared
In accordance wrth the Charities SORP IFRS 1021 'Accountlng and Reporting by Charrties.. Statement of Recommended
Practice applicable to charities preparing their accounts in accordan￿ with the Financial Rewrting Standard appllcable in
the UK and Republic of I￿land IFRS 102) {effective l January 2019),, Finandal fte￿rting Stsndard 102 The Flnancial
Reporting Standard applicable In the UK and Rewblk of Ireland. and the Companies Act 2006. The financial statements
have been prepared under the historScal cost convention, wlth the exception of Investments whkh are induded at market
value, as modifieii by the revaluation of certain assets.
a) Pre￿ration of the accounts on a golng C£￿￿￿ basis
The trustees consider that the￿ are no material uncertalntles al)out the chority's ability to conbnue a5 a gging COn￿M.
In future yeats, the key risks tc* the charity are a fall in contractual and grant Income. The trustees have a seri&s of
measure5 tu control, mitigate and mlnimise the effects of a fall in Sncorre, Including the development and maintsinbng of
dlverse range of actMde5 and income Sn order to r8Juce the Nsk of 0ver-rdlan￿ on a single source, and a prudent
reseThes policy.
b) Slgnlficant judgements and estlmate5.
Preparatlon of the flnanclal statements requlres rnanagemenl to make sSgnlflcant Judgements and estimates. The Items in
the finandal staLemerit5 where these judgements and estimates have been made Include..
{1) TangSble fixed assets. Flxtures flttlngs and motor vehkle5 are deprecSated over their useful lfves taknng into
ccount residual values, where approprlate.
lil) Intsngbble fixed O￿ts. Devdopment costs Jre amortised over thelr useful Ilves tsklThJ Snto account resSdual values,
where approprlate.
1111) Revaluation of investment properties and freehold propertie5. The charity carries its investment property and freeho
property at fair value with changes In fair value being recognised in the stateTr￿nt of finandal acuvltles.
(iv) Impairments. Management make5 Judgemwt on whether the￿ are any indKations of Impairments to the Cal￿n0
amounts of the charty'5 assets.
(v) AllOcat￿n of costs. The all¢xation of support and governan￿ costs tetween charitsble and expeniiliure categories.
Income
All Incorne is rEtognlsed On￿ the charity has entluement to the income, it Is prOba￿e that the Income will be received
and the am(yJnt of Income receNable can te measured reliaL4y.
Income In respect of services provbded is recognised when, and to the extent that, perf0mlan￿ Dccurs and is measured
at the falr value of the cons￿eratIOn receivable. The main source of income for the charity is contracts with the Royal
Borough of ￿ngSton upon Thames and Clinical Care Commisgoner5 in respect of patient seThices.
Grants, where entitlement is not conditional on the dellvery of a sp*afic performan￿ by the charty, are r￿nISed when
the charity becomes unconditionally entiued to the grant. Income from grants, where related to performance and specific
delwerables, are accounted for as the charity earns the right to the consideration by its performan￿. Grant income
relating to a later period is therefore deferred to that perlod and treated a5 deferred income in the balaKe sheet.
-22-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL STATEMENTS- continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES- contlnued
Income
Voluntsry income is recewed by way of grants, donations a￿1 gifts and is Included in full in the Statement of Finanoal
Actlwties when receivable.
Donations are r￿ogniSe￿I when the charity has been notified in Wr￿ng of b)th the amount and sewement date.
Legacie5 are ￿COgnISed ￿ a case-by-case basis followin9 the grantin9 of probats when the administratorlexecutor for
the estate has communicated in wrlting both the amount and settlement date.
Interest on funds hdd on depos(t Is Induded when receivable and the amount can be measured reliably by the charlty,.
thls is normalty upon notificatlon of the interest pald cf payable ty the bank.
DI￿dends are r￿￿￿nISed once the dNidend has been declarLyJ and notlftation has been recdved of the dlvidend due.
Th￿ is normally upon notificatson by the Investsnent athlsor of the Investment pNtfollo.
Rental Income from the Investment propwties is recognlsed when recavable.
Expenditure
'abilities are recognbsed as expendlture as soon as there is a le9al or construttive obligation committin9 the charity to
that expenditure, 11 Is probable that a transfer of econornic beneflts will be requlred in settlement and the amount of the
obligabon can be measured reliabty. Expendrture is accounted for on an accruèls ba￿S and ha5 been classified under
headings Ihal aggregate all cost related to the category. Where costs cannot be directly attributed to particular headings
they have been allocated lo activltles on a basi5 consistent with the use of resources.
Chjrltable •ctlvlll
Charitzble eX￿rndItUre comFflses those costs incurred by the charlty In the delivery of Its activit￿5 and Serv1￿ lor its
beneflclarles. It Include5 both costs thal can te allocated diredy to such activities and those costs of an indlrect nature
necessary to support them.
Governjnce co*t*
Governance costs Include those incurrèj in the governan￿ of the charity and comprlse the prc*Juction of the statutory
accounts and the audit of the charity.
Allocatlon and Jpportlonrnent of costs
Support costs include all those overhead costs of offKe, utillty seNce5 and other Se￿CeS and costs, whSch are In support
of the actlwty. They have been allocated to ath'vity cost categories cfi a basls consistent wlth the use of resour￿.
Int•nglble flxed ¥￿et1
Intangl￿e Fixed assets acqulred separately are InStlally recognised at cost. Software that Is Integral to the operation Df
hardware is capitallsed as part of the relevant Item of tangible fLxÈd assets. Software that Is not integral to the operation
of the hardware Is capitalis8J as an intsngltAe flxed asset. Depreclation Is not provlded on ￿ftware in devebpment untll
this is brought Into use.
softwa￿ development costs
25% on cosL
Tanglble fixed asgets
Computer equipment
Motor vehicles
Furniture and equipment
Short Leasehold
33.3% on cost.
20.0% on cost.
12.5 % & 20% cfi cost.
20% on c05t.
Freehold property is not deprecoted. Freehold propety is revalued annualty and ststed at the revalud amounL
Investment propeity
Investment properties are included at thdr falr value. Fair value is based on market value and ￿ reappraised annually by
an independent professional valuer. Any movements due to unrealLqed gains on Valuation are rErcgnised in the Ststement
of Financial Actiwties.
.23-

AGE CONCERN KING￿oN UPON THAMES
NOTES TO THE FINANCIAL sfATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUIITING POUCIES - contlnued
Stocks
Stocks are valL￿d at the lower of cost and net realisable value, after makirrfJ due allowance for obsolete and ￿0W movlThJ
items.
Taxatlon
The charity is exempt from corporation tax on its charitalle aCtIv￿leS.
Fund acroyntlng
Unrestrlcied funds can ￿ used in accordance wilh the charitsble objective5 at the dlscretlon of the twstees.
Restricted funds can only be used for partkular restricted purpose5 Wlthln the objetts of the charfty- Restrithons arise
when specifled by the donor or when fund5 are raised for particular restricted purposes.
Furth¥ explanation of the nature and wrpose of each fund is Included In the notes to the flnanclal statements.
Pen¥lon costs and othfjr post-retSrement benefit5
The charltsble company operaies a defined CDnlrlbutlon Fen￿on scheme. Contrlbutlons payable to the charltable
company's penslon scheme are charged to the Statement of Ananclal ActIV￿e$ In the perlod to whlch they relate.
Flxed asset Investments
Investments are Included In the Statement of Flnancial PositSon al their fair value.
1 gains and losse5 are tsken to the Statement of Financlal ActlvStles as they arise. Reallsed gains and losses on
investments are calculated as the differen￿ between sales proceeds and Ihelr opening carrying value or their purthase
value If acqulred 5ub5equent to the first day of the finanoal year. Unrealised gains and 1055es are calculated as the
difference between the falr value at the year end and their carrWng value. Reallsed and unreallsed investment galns and
losses are combned In the Staternent of Flnonclal Aciivitles.
Leaglng commltments
Rentals applicable to operatlng lea5e5 where substanually all of the benefits and risks of ownershlp
remaSn with the lessor ère charged agalnst proflts on a stralght Ilne basls over the period of the lease.
Cash at bank
Cash at bank include5 cash and short-term highly liquld Investments vlth a short maturfty of three montP6 or less from
the date of acquisition or opening of the depos￿ or similar account.
Debtorn
Trade a￿1 other debiors are recognised at the settlement amount due. Prepayments are recognised at the invoiced cost
prepaid. In relation to trade debtors, a provision for impalrment Is made when there Is obJeLt've evidence that the charity
will not be able to collect all the amo¢Jnts due under the origlnal terrn5 of the invoSce.
Credltors
Cred1tors are recc*Jni5ed when the charity has a present obligation resultlng from a pasi event that will probably result in
the transfer of funds to a thiid party and the amount due LO settle the oljigation can be measured Dr estimated reliabw.
Creditor5 are normally recognised at the sett￿m￿t amount.
Flnancial Inrtruments
The charty only has financial instruments of a kn'nd that qualify as basic financial Instruments. Bagc finarKial instruments
are Initial￿ recogn1sed at transaction value and subsequently measured at their settlernent value.
VAT
The charity reclaims VAT incurred on g¢￿5 and services In Ilne with the standard method L>f partial exemption.
Irrecoverab￿ VAT Is treated as a central cost and allocate¢J to the relevant a¢tlwties in the Statement of Financial
Activities.
-24-

AGE CONCERN KINGsfoN UPON THAMES
NOTES TO THE FINANCIAL sfATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH IOZ4
DONATIONS AND LEGACIES
2024
2023
C)onations
Legacies
19,355
50,000
30,607
69,355
30.607
The charity was named a5 a reslduary beneficiary to an e5tste. Management have accrued legacy incclne of £50,000
whlch 15 Included in dehtors and is èxperted to be r£raved In the next financlal year.
INvESTMEr￿ INCOME
2024
2023
Rents received
Dividends recelvable
Deposit account Interest
84,604
26,218
3,170
76,912
26,998
2,757
113,992
106,667
INCOME FROM CHARITABLE AcfiviTIES
Included in charitable acknvity Income is the followlng Income..
2024
2023
Cqmtrnct Income:
Royal eorough of Kingston up)n Thame5
ngsion Day and Transport Services
lfjngston Inforrnalion, Advice and Advocary
Klngston Communty Sffv
325,000
90,000
137,868
360,191
80,000
137,869
552,868
578,060
Royal Borough of Kingston Thomes . Klngston Communlty Fumlture
Kingston Primary Care NetworLs
Other contracts
45,000
127,346
3,747
45,000
173,189
52,448
Total contract Income
728,%3
848,697
Grant Income:
NHS South West LDndon - Proactive Anticipatory Care Grant Ire5tricted)
The Nats'onal Lottery Community Fund . FaNS Project Grant (restricted)
Home From Hospf(al {restrittedl
Other grants
60,276
91,813
56,679
5,065
63,699
45,061
Totsl grant income
215,833
108,760
Servlcos Income from:
ngslon Day ènd Transport Semces
Kingston Community SeNices
Kingston Community Furniture
364,997
324,750
96,059
295,038
341.468
123.851
Tokal servlces income
785,806
760,357
Total income from charitsble aLtNities
1.730.602
1,717.814

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL STATEMEKfs - continued
FOR THE YEAR ENDED 31 MARCH 2024
CHARITABLE AcfivrnES COSTS
Support
costs (see
note 7)
Dirlxt
Costs
Totals
Kingston Day & Transport Service5
Klngston Information. Adrfce & AtheLacv
Klngston Communlty Services
Kingston Community Furniture
603.248
63.439
598,404
152,538
168,034
20,987
256,734
30,687
Tll,282
84,426
855,138
183,225
1,417,629
476,442
1.894,071
3110312023 cemparètives for charltable athvltle5 costs
Direct
Costs
SuFWrt
Tota15
ngston Day & Tran5POrt serv1￿5
Kingston Inforrnatlon. Advlce & A￿cY
Klngslon CommunSty Services
ng5ton Communlty Fumiture
567,14L
62,609
629.818
158,836
160,971
19,B32
221,749
32,015
728,112
82,441
851,567
190,851
1,418.404
434,567
1,852,971
SUPPORT COSTS
Govemance
Overheads
Totals
K)ngston Day & TranS￿rt Setvlce5
Klng5lon Informatk)n, Adwce & Advocacy
Klngston Community Services
Klngston CommunSty Furnlture
165,234
20,427
252,814
29,987
2,800
560
3,920
7CIJ
168,034
20,987
256,734
30,687
468,462
7,9BO
476,442
3110312023 comparatfves support costs
Governance
costs
2023
Overheads
2023
Totals
2023
Klngston Day & Transp)rt S￿￿e$
Kingston Information, Advice & Advocacv
Kingston Community Setmces
Kingston Communlty Furnltu
158,701
19,352
218,599
31,490
2,270
480
3,150
525
160,971
19,832
221,749
32,015
428,142
6,425
434,567
-26-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL sfATEMENTS - continued
FOR THE YEAR ENDED 31 MARCM 2024
NET INCOMEI(EXPENDThURE)
Net inccfflel{expenditure) is stated after chargingI(C￿dlting)-
2024
2023
Auditors, ￿mUneratIon
Auditors, remuneratk)n for non audit work
Depreciation - owned assets
Development costs amortisats'on
0￿rating lease- property rent
5,455
2,525
1,755
5,992
28,000
5,3
1,125
4,362
15,756
13,250
TRusfEES' REMUNERATION AND BENEFITS
There were no trust￿5, remunernuon or other ￿nefits for the year ended 31 March 2024 nor for the year ended
31 March 2023.
Trurtees, expen
T￿re were no trustees, expenses for the year ended 31 March 2024 nor for the year end&d 31 Marth 2023.
Durlng the year trustees provhjed donauons to the charlty of £6,075 (2023 £19,850),
io. STAFF COSTS
2024
2023
Wèges and salarles
Soclal security costs
Other penslon costs
1.247,259
67,433
173,320
1,214,351
8L,4L2
166,927
1,488,012
1,462,690
The average monthty number of employees durfng the year w35 as follows..
2024
2023
Management
Stsff
67
71
71
75
The number of employee5 whose employee ￿nefitS (excluding employw penslon costs) exceeded £60,000 was,.
2024
2023
£80,001- £90,￿0
Based on full-time equlvalent- Management 4 (2023- 4), stsff 46 (2023.. 49)
-27-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL STATEMENTS - tontlnued
FOR THE YEAR E14DED 31 MARCH 2024
ii.
3110312023 COMPARATIVES FOR THE STATEMENT OF FINANCIAL AcfiviTIES
Unrestricted
funds
Restrttted
funds
Total
funds
INCOME AND EMDOWMENfs FROM
Donations and legacies
30,607
30.607
Charltable artlvities
Kingston Day & Transport Servlce5
Klngston Lnforrnation. Advi￿ & Advocacv
Kingston Community Services
'ngston Communbty Fumiture
608,976
81,000
813.926
168,851
608,976
81,000
858,987
168,85L
45,061
Investment (Kome
106,667
l(XS,667
Totsl
I,BIO,027
45,061
1,855,088
EXPENDITURE ON
Charltsble Jrtivltiej
Kingston Day & Transport Servbces
Kingston Information, Advlce & Advocacy
Kingston Community Servlces
Kingston Communty Furniture
728,112
82,441
851,567
190,851
728,112
82,41
851,567
190.851
Total
1,852,971
1.852,971
Net galnslllosses) on Investments
{62,489)
(62,489)
INCOMEIIEXPENDMIRE)
(105,433)
45,061
(60,372)
RECONCILIATION OF FUNDS
Total funds brought forward
4,180,280
20.193
4,2TrJ,473
TOTAL FUNDS CARRIED FORWARD
4,074,847
65,254
4,140.101
12.
INTANGIBLE FIXED ASSErs
Development
costs
COST
At l Aprll 2023 and 31 March 2024
203,817
AMORTISATION
At l April 2023
Charge for year
197,825
5.992
At 31 March 2024
203,817
NET BOOK VALUE
At 31 March 2024
At 31 March 2023
5,992
-28-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL sfATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
13.
TANGIBLE FIXED ASSETS
Fixtures
and
fitting5
Freehold
property
Shcrt
lea5ehdd
Motor
vehides
Totsls
COST
At l Aprll 2023
Addrtions
1,450,000
12,080
225,280
2,358
82,593
1,769,953
2,358
At 31 March 2024
1,450,000
12.OBO
227,636
82,593
1,772,311
DEPRECIATION
At l April 2023
tharge for year
12,080
224,645
469
77,192
1,286
313,917
1,755
Ai 31 Marth 2024
12,080
225,114
78.478
315,672
NET BOOK VALUE
At 31 March 2024
1,450,000
2,524
4,115
1,456,639
At 31 Marth 2023
1,450.000
635
5,401
1,456,036
The market valuatlon of the f￿ehOld propertles as at 31 Mèrch 2024 was £1,450,000 (2023.. £1,450,000). The h15todc
0St was É1,267,93612023.. £1,267,936).
The freehold properties We￿ valued on 31 March 2022 by Hawes & Co Chartered Surveyors, indermdent valuers holding
recognised and relevant professlonal qualifications wlth recent exPerfen￿ in the location and class of the propertles belng
valued,
The trustees consSder that the market value of the freehoh4 properties at 31 March 2024 ha5 not m*erL41ty changed Ince
the valu*lon made on 31 March 2022, and as such a revaluation is not requiraj.
14.
FIXED ASSEf INVESTMENTS
sted
investments
MARK￿ VALUE
At l April 2023
Additions
Disposals
Revaluations
1,076,069
232,465
(211,603)
71,567
At 31 March 2024
1.168,498
BOOK VALUE
At 31 March 2024
1,168,498
At 31 March 2023
1,076,069
There were no Investment assets out￿de the UK.
The market value of the fixed asset investments at 31 March 2024 was £1,168,498 (2023: £1,076.069). The fair value of
the fix&J asset inve5tsMents is based on quoted market prices at the ba￿nce Sheet (kte.
The historic cost of the fixed asset invethents at 31 March 2024 was £965,981 {2023'. £937,213).
.29-

AGE CONCERN KIN65TON UPON THAMES
NOTES TO THE FINANCIAL sfATEMENTS - contlnued
FOR THE YEAR ENDED 31 MARCH 2024
15.
INVESTMENT PROPERTY
FAIR VALUE
At l April 2023
and 31 March 2024
1,135,000
NET BOOK VALUE
At 31 March 2024
1.135,000
At 31 Marth 2023
1.135,000
The market value of the investment ￿¢￿ertIeS at 31 March 2024 was £1,135,0(X) (2023.. £1,135,000)- The historlc cost
was £399.l83 (2023.. £399,183).
The investment yopertles were valued on 31 March 2022 by Hawes & Co Chartered Surveyors, Independent valuers
holding recognised and relevant professlonal quaiificallons wlth re￿n¢ experience in the location and class of the
propertSes belng valued.
The trustees consider that the market value of the Investment propert5es al 31 March 2024 has not materlalty changed
SIn￿ the valuation made on 31 March 2022, and as gjch a revaluatlon Is not requlred.
16.
STOCKS
2024
2023
stocks
1,000
1,000
17.
DEBTORS: AMOUNTS FALU14G DUE WITHIN ONE YEAR
2024
2023
Trxle debtors
Other debtors
Piepayments
Accrued Income
133,414
14,127
55,360
50,000
139,280
13,979
56,545
252,901
209,804
18.
CREDITORS: AMOUNTS FALLING DUE wrrHIN ONE YEAR
2024
2023
Trade credltors
Social security and other tsxes
VAT
Other creditor5
Pensions
Deferred income
Accrued expenses
31,172
16,936
2,719
330
27,462
2,323
iio
17,630
53,241
63,851
23,000
89,745
163,902
164.617
-30-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
18.
CREDITORS: AMouf4TS FALUNG DUE wrrHIN ONE YEAR. continued
Balance at l April 2023
Amounts released to Incorning resources
Amounts deferred in the year
53,241
(53,2411
23,000
8,095
16,309)
51,455
Balance at 31 March 2024
23,000
53,241
Deferred income comprlses Income received durfng the year whlch relate5 to the next financial year.
19.
LEASING AGREEMENTS
Minlmum lease pa￿ents under non-cancellable operaung leases fall due as follows..
2024
2023
Within one year
Between one and Ilve years
25,838
37,500
26,118
65,853
63,338
91,971
ANALYSIS OF NET ASSETS BETWEEN FUNDS
2024
Total
funds
2023
Totsl
funds
Unrestrirted
funds
Restdrted
funds
xed assets
Investments
Current assets
Current Ilabllltles
1,456,639
2,303,498
635,784
(163,902)
1.456,639
2,303,498
638,055
(163,902)
1,462,028
2,2LI,069
631,621
1164,617)
2,271
4,232.019
2,271
4,234,290
4,140,101
Comparatlves for net assets bewn funds
Unrestrfctej
funds
2023
Total funds
funds
xed assets
Investments
Current assets
Current liabil1t￿4
1,462,028
2,211,069
566,367
(164,617)
1,462,028
2.211,069
631,621
(164,61
65,254
4,Q74,847
65,254
4,140,101
-31-

AGE CONCERN iaNGSTON UPON THAMES
NOTES TO THE FINANCIAL STATEMENTS- continued
FOR THE YEAR ENDED 31 MARCH 2024
21.
MOVEMENT IN FUNDS
Net
movement
in funds
Transfers
between
fund5
At
3113124
At 114123
Unrutricted funds
General fund
Revaluation reserve
8uilding development rewve
Transformation Fund
Falr value reseNe
Social Investment Fund
1,368,110
182,064
1,200,000
450,000
874,673
93,511
{85,000)
1,376,621
182,064
600,000
(600,000)
(450,000)
63,661
93B,334
1,135,000
1,135,000
4.074,847
157,172
4,232,019
Restrfcted funds
Magic Table PurchaselMalntenarKe
The National Lottary Communlty Fund IFaNS
projeci)
2,271
2,271
62,983
162,983)
65,254
162,983)
2,271
TOTAL FUNDS
4,140,101
94,189
4,234,290
Net m¢)vement In fund5, Included in the above are as follows:
Incomlng
resources
Resources
expended
Goins and
Movement
In funds
Ilnre•trlcted fundj
General fund
Falr value reserve
1,703,181
11,620,320)
10,650
63,661
93,511
63,661
1,703,181
(1,620,320)
74,311
157,172
Rertvlcted fundj
The Natlonal Lottery Communlty Fund IFaNS
prolettl
Antlclpatory Care Serylce
Home From Ho¥)Ital
91,813
60,276
58,679
(154,796)
(60,276)
{58,6791
162,9831
210,768
(273,751)
(62,983)
TOTAL FUNDS
1,913,949
{1,894,071)
74.311
94,189
-32-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL STATEMENTS - contlnued
FOR THE YEAR ENDED 31 MARCH 2024
21.
MOVEMENT IN FUNDS- contlnued
Comparatlveg for movement in funds
Net
movement
in funds
Trans
betw*n
funds
At 114122
3113123
Unrestrirted fund
General fund
Revaluaty'r￿ re5erye
ildlng development restsve
Transformation Fund
Fair value resetve
1,280,127
182,064
1,200,000
580,000
918,089
(42,017)
130,000
1,368,110
182,064
1,200,000
450,000
874,673
(130,0001
{63,4161
4.180,280
1105,433)
4.074,B47
Restrlcted funds
Magic Table Purcha5elMalntenan
The Naiional Lottery Communty Fund (FaNS
Pfolect)
2,271
2,271
17,922
45.061
62.983
20,193
45,061
65,254
TOTAL FUNDS
4,200,473
160,3721
4,140,101
Comparatlve net movement In funds. Included In the above are as follows.,
IncomSng
resources
Resources
expended
Galns and
losses
Movement
In funds
Unre5trlcted funds
General fund
Falr value reserve
1,810,027
(1,852,971)
927
163,416)
(42,017)
(63,416)
1,810,027
(1,852,971)
(62,489)
(105,433)
Restrlcted funds
The National Lottery CommunSty Fund IFONS
project)
45,061
45,061
TOTAL FUNDS
1,855,088
(1,852,971)
(62,489)
160,3721
DeBignated Funds
Revaluation Rtserve
This fund has been designated to the unrea115ed maluatlm movements tangible fixed asset land and bulldln9&
Fair Value Reserve
This fund ha5 been designated to the falr value movements on Investment ￿9pertieS and115ted investments.
ilding Development Reserve
Thss fund ha5 Lwn deS￿nated for the maintenance, repalr and modemwtion of Ralelgh House antl other buiklings.
Transformation Fund
This fund has been deslgnated for investing in infrastructure and sermce devebpment to er￿Ure ongolng VIa￿lIty of the
Sockil Investment Fund
Thls fund has been deggnated to the value of buildings let for socol hcNJsing.
-33-

AGE CONCERN KINGSTON UPON THAMES
NOTES TO THE FINANCIAL STATEMENTS - continued
FOR THE YEAR ENDED 31 MARCH 2024
21.
MOVEMENT IN FUNDS- continued
Restrlrt•d Funds
The Kingston Nursing Assoclallon
Charliable donations towards specific projects.
Magic Table Purchaselmaintenance
Grants towards the purchase of the Tovertafel 'Magic Table,.
The National Lottery Community Fund - RC London and South East Regbn
Grant towards the FaNS project (Friend￿ and NeighLK)urty Support).
Antidpatory ca￿ Se￿ce
Grants towards the Proactive Anticipatory Qre samce.
Home From H05pStal
Grant towards the Hospltsl Dlscharge se￿ce.
22.
EMPLOYEE BENEFIT OBLIGATIONS
The charlty operate5 a deflned contrSbution penS￿n scheme. Pension contr1+￿tIOnS totalllw £nll (2023 É17,6291 were
payable to the fund at the balance sheet dale and are included In creditor5,
coKriNGENT LIABILMES
The Royal Borough of ￿ngSton u￿n Thames has a charge 01 £4,250 over the freehold propety al 37 Kn￿hts Park,
Kingston up)n Thame5, representlng less than 1% of value. Thls charge wlll only cry5talllse If the pyoperty is no longer
used for charitsble purposes.
24.
C014TINGENT ASSET
As at the year end, the charlty ha(1 notlfled of a residuary legacy where the value of the estate was uncertabn as the
executows had not yet cc*mp]led the estate accounts as the date of signing these accoynts. Therefore no amount has been
acuued In respett of this legacy,
25,
RELATED PARTY DISCLOSURES
The key management personnel of the charity comprise the CEO and Deputy ￿0. The key management Fewnnd of the
charity retelved earnings and tsenefits of £162,69612023: £156,532).
Your Healthcare Ctc is a community interest company of which Shane Brennan, (CEO) was a dlrector. Shane Brennan
reggned as a director from Ycwr Healthca￿ CIC on 131912023.
26.
COMPANY LIMrrED BY GUARANTEE
The charty Is Ilrnited by guarantee and has no share capital. The liability of ea¢h member is determlned by the thcles of
the charity and shall not exceed £1. There were 14 Membe￿ as at 31 March 2024 {2023'. 161.