D.l.A.L Great Yarmouth CHARITY NUMBER 299909 DIAL GREAT YARMOUTH TRUSTEE REPORT AND FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025 Prepared by Carol Ramsden Date 31.07.25 Prepared for DIAL Gt Yarmouth
General Informallon CEO Report Mission Statement Public Benefits of DIAL Vislon for the Future Achlevemenls and PerfonTtance Funding Events Call8 & Vlsits Chair of Trustees Report Reserves Policy
General Information Name of Charity DIAL Great Yarmouth Charity Registration Registered charity in England and Wales charity number 299909 Address Kingside 26127 King Street, Great Yarmouth, Norfolk, NR30 2NX- Telephone 01493 856900 E-mail info dial- reat armouth.or VVebsite- www.dial- reat armouth.or Trustees Valerie Pettit- Chair, Stephen Bowles - Trustee, Paul Frosdick- Trustee, Roger Gowen - Trustee, John Clare - Secretaryrrreasurer CEO Jo Howes Banking HSBC, Great Yarmouth, 40-22-22 Accountant Carol Ramsden FICB PM.Dip, 182 Dell Road, Lowestoft, NR33 9NX
CEO Report Here al DIAL Great Yarmouth, we're passionate about offering support with money, benefits and debt advi to residences across Norfolk and Waveney. As a Financial Conduct Authority registered charity, we respond to over 7500 enquiries every year. With the rising cost of living, the demand on our service continues to rise and we have been very grateful to our volunteers who have supported our advisors on home visits, fund raising events, and much more within the office and Charity shop. Our Friends of DIAL group has continued to grow and we have lots of things planned throughout 2025 in which 15 our 401h year. We're also proud to be advocates for the Disability Confident scheme, and we were the fist organisation in Great Yarmouth lo achieve Level 3 status. We continue to support others in their journey toward achieving this accreditation, In addition to our core seNices, we have also continued to coordinate the Great Yarmouth VCSE Group, organising meetings to bring organisations together to find out what is taking place across the Borough and beyond. An event was hosted by DIAL early in 2025 at St Georges Theatre to bring organisations together including both statutory and voluntary, to find out more about the Connect to Work programme. In 2025, we will be celebrating our 40th anniversary which is an amazing achievement, and we could not have made it this far without the support of our dedicated staff, volunteers and the community in which we seNe. A huge thanks must also be given to the many funders who have continued to support us throughout the year making it possible for our staff to provide the help and supporl that is very mLtch needed.
From April 2024 to March 2025, DIAL was also supported by a dedicated team of... 13 Employees 5 Trustees 30 Volunteers Mission Statement 'Our mission is to enhance the quality of life for individuals across the Borough of Greal Yarmouth and the surrounding areas by providing comprehensive money, debt and ben8fjt advice together with employmenl and housing guidance. We are con7mitled to offering expert holistic guidance tailored lo the unique needs of everyone, with a particular focus on supporting Ihose living with disabilities. ThrDugh our dedicated sewices, we aim to empower our clients, improve Iheir financial wellbeing, and help them navigate the challenges they face in their dally lives.. Public Benefits of DIAL DIAL provides free, impartial, and confldential advice for disabled and vulnerable people and their Carers in Great Yarmouth. Services include benefit entitlement checks, assistan with welfare applications, and accredited debt advice from qualified advisors accredited with the Institute of Money Advisors at Debt Relief Order level. DIAL is open Mcnday- Saturday, ftjlly accessible and open to all with the Charity Shop also being open providing affordable clothes household items and much more. The office is located in the heart of town, and offers outreach services throughout the Borough, ¢overing both rural and urban areas at various locations.
Vision for the Future During 2025, we will continue to develop and work on our new Strategic plan that was put in place at the end of 2024. This plan sets out the core priorities for the organisation, helping us to effectively monitor and manage its resources and services in what is an ever-changing landscape. The plan continues to provide a framework for achieving best value, supported by having the flexibility to respond to community needs and rapidly changing events, such as those liked to pandemics, climate change, and the economy. This plan continues to support DIAL in achieving its overarching aim, which is to continue our work with communities to help break the cycle of poverty and debl. To achieve this, the plan sets out three priority areas of work. These focus on early intervention, training, and work. The Trustee board continue to review the plan n a quarterly meeting making any changes necessary along the way. Achievements and Performance Funding The success ofthe Know Your Nelghbourhood initiative delivered in conjunction with St. Georges Theatre and funded by the Norfolk Community Foundation, was so successful that additional funding was awarded allowing the two partners to continue to deliver a revised project, This continued to be aimed at idenlifying individuals interested in volunteering and match them with opportunities in their chosen sectors across the borough. This funding will end in March and the oulcomes will be published in our net. Throughout the 24125 the Waiting Woll Project, funded by NHS England, continued and we supported over 372 patients on the elective surgery waiting list at James Pagel University Hospital. This innovative initiative has been aimed at optimising patient wellbeing and readiness for surgery, ensurang physical and mentally prepared for operation and recovery. The project was well received by patients and continued to help address social, financial, and emotional needs, and in many cases a friendly voice to talk to, and this project effectively bridged the gap between referral and surgery. The Norfolk Comrnunity Fund (NCF) provided funding for a wide range of projects throughout the year from money for providing food and fuel vouchers to support for our case work and Outreach activities.
GYBC continued to provide funding to support council tenants facing financial difficulties in particular payment of rent. Working in partnership with the council we attended visits with their rent income tearn to some of their harder to reach tenants, offering our help and support to help reduce rent arrears and offer general budgeting advice and money saving tips. AGE UK continued to fund the information, Advice and Advocacy {IAA) initiative, enabling DIAL lo provide telephone-based advi and guidance for referral across . Norfolk, with a focus on the Great Yarmouth Borough. Baby Bank- Funded by Childrens service. This was until Sep 24 delivered by Gt Yamiouth Library until their move to the Place. other Key Funders include The Trussell Trust who have provided funding to employ a multi-disciplinary advisor to work and support their Glients accessing foodbanks at Mary Magdalen, and the Great Yarmouth Pathways project. Events Over the past financial year, DIAL ha5 organised numerous events supporting the projects and initiatives it has been involved in. Here are just a few highlights: Volunteer Street Paty - held at st Georges Thoalre and the Plaza Volunteer Celebration Event, St Georges Theatre 22nd July 24 VCSE Meeting 29th January 25 International Women's Day, St Georges Theatre 7th March 25 We attended may fundraising events throughout the year including: Mary Magdalen Fun Day Shrublands Fun Day Cliff Top Gala We would like to thank everyone who donated prlzes for the raffles and who purchased tickets atthese events.
Calls & Visits We received 4734 telephone calls and had 1764 people attend reception in person. Chair of Trustees Report Reserves Policy DIAL continues to hold six months in reserve to cover salaries and overheads logether with other related operational costs including rent, general running costs and utilities. DIAL continues lo hold reserves of £260K lapprox. 6mlhs running ostsl to cover staffing costs, the increase in overheads, including increase in rent and the ongoing rise in utility costs. A further impact on salary costs with the increase in Employers National Insurance Contribution together with the increase in the Real Living Wage will also increase DIAL'S annual overheads. The rise in April 25 has had a big impact on our staff costs and we will continue to do our best in securing funds as we move forward throughout 2025
D.l.A.L. Great Yarmouth CHARITY NUMBER 2999 Accounts 31 March 2025
D.I.AL. Great Yarmouth Approval statemont We approve the financlal slatemeJ)ts, whlch cornprise the Receipts and Payments Account, the Statement of Assets and Liabllilies 8nd the reiated notes. We acknowtedg6 our responsibility for Ihq statements, including th& appTopiialenes$ of the applicgble financlal reportiw framework 8nd for,. provldlng Carol Ramsden with the records, infomatlon and explanations neceEsary for their compilallon. 1118 cbserved that throughout the year, there was a decrease in grant funding received. This Is reflected in the rssuits and led to the necessity of ulllising the re8eNes. Valerie Pett5t Chairman 31.07.25
D.l.A.L. Great Yarmouth Accountants, report on the flnancial statements for the year ended 31.03.24 of D.l.A.L. Great Yarmouth. We have prepared the attached flnancial statements from the records. information and explanations supplied to us. They are in a¢cordanGe therewlh. caroL RovwgGlevL Carol Ramsde FICB PM.DIp 182 Dell Road Lowestoft NR33 9NX 31.07.25
O.l.A.L. Great Yarmouth Recelpts and Payments Account for the year ended 31 March 2025 2025 2024 Income 216,990 599,902 Expenses Wages, salaries and other staff costs Motor, travel and subsistence expen8es Rent, rates, power 2nd insurance costs Repairs and renewals of property and equipment Telephone, fax, slalionery and other office costs Advertising and business ontertainmenl C081s Accountancy, legal and other professional tees Depreciation and lossllprofill on sale Other busines8 expenses 227,956 986 42,403 7,1[ 7,738 2,955 26,663 1,208 12,329 329,344 315,509 516 42.259 6,686 8,342 200 23.794 1,261 16,172 414,739 (Lossllpyofit 112,354 185,163
D.l.A.L. Great Yarmouth Statement of Assets and Liabilities as at 31 March 2025 Notes 202S 2024 Flxed assets FixtUTes, fitllngs and equipment 4,834 5,042 Current assets Sundry Debtors 8anklbuilding society balance$ Cash in hand 481 872,008 312 872,801 984,144 603 984,747 Current liabllltles other liabilities and accruals 1610 1410 Net current assets 872,191 984,337 Net assets 877,025 989,379 Capltal account Capitsl account- Restricted Net profiVILossl - RestrKled 718,566 148,648 566,219 152,347 569.918 718,S66 Capital account- Unrestricted Net profil- Unrestricted 270,813 36,294 237,998 32,815 307,107 270,813 877,025 989,379
D.l.A.L. Great Yarmouth Notes to the Accounts for the year ended 31 March 2025 1 Profit and loss account analysls 2025 2024 Incom Carers Voice Project Community OTganisation Cost of Living Fund 4.950 47,175 Gifts and Donations Granl-Age UK Grant- Baby Bank Grant- Big Lottery Funded Projects Grant- ECC- RTWISki11s Connect Proj. Grant- GY Pathways Mary Magdalen Grant- GYBC - Tenants Support Grant- Independent Age Grant - JPH Wellbeing Grant- Lloyds Bank Foundation Grant- Low. & Disl. Mencap Grant- Money & Pens. Modern. Fund Grant- NCF- NCAN- Hardship Fund Grant- NCF- Wailing Well Grant- Norfolk CommurÈily Foundation Grant - Poslcode Lottery Grant - Right lo Succeed Grant- RUKBA Ind. Grant- Sl George's Theatre NCC Gre¢n Space Event Money Advice Sale of Rags Shop Takings Sundry Re¢eipl8 1,040 18,064 1,935 2,903 34,545 68.235 185,066 11,643 24,835 19,261 25,000 2.586 12,957 17,883 24,867 2,720 3,Sl0 48,000 12,302 35,328 22,309 51,176 4,974 19,260 22,357 15,047 500 4,129 824 32,936 286 597,860 535 32,133 216 214,027 Other buslne$$ Income Interest receivable Rental income 925 2,038 2,3 850 1.192 2,042 Wages, salarfes and othèr staff co$ts Wages and salaries Pension conliibulions Staff Training and Welfare 220,384 6,903 669 227,956 3D3.246 10.705 1,558 315,509 Motor, travel and subsistgnce expenses Travel and subsistence 986 516 Rent, rates? power and Insurance costs Rent Insurance L wJhl and heal Utility costs New Lease Gosls 28,974 7,832 2,990 447 2,160 42,403 26,400 7,142 8,229 488 42,259
D.l.A.L. Great Yarmouth Notes to the Accounts for the year ended 31 March 2025 Repalrs and renewals of prop8rty and equipment IT c051s Repairs and maintenance 5.398 1,708 7,106 4,834 1.852 6,686 Tel¥phone. faL statlonery and other offic8 costs Telephone and f3x stationery and printing Software Payroll Services 5,211 1.302 228 997 7,738 5,226 1,996 210 910 8,342 Advertlsing and buslness entertainment costs Advertising and PR 2,955 200 Accountancy, 18gal and other profe5slonal fee5 Accountants fees Qlher legal and professional 900 25,763 26,663 700 23,094 23.794 Deprociatlon and lossllprofitl on salo Depreci3tion 1,208 1,261 other buslness expenses Subscriptions Other expenses Bank Charges Carers Voice Project NCAN- Hardhsip Fund Reprezenl Costs Room Hire Wamispace Cost of Living Baby Bank Costs 1,300 2,277 178 998 1.652 201 1,784 2.510 1,637 330 7.060 2,175 6,095 305 12,328 16,172
D.l.A.L. Great Y8rmoulh Profil And Loss Account- Restricted For the year ended 31 March 2025 2025 2024 Income Carers Voice PrDject Communrty Organlsatson Cost Grant- Age UK Giant- Baby bank Grant- Big Lollery Funded Proj Grant- ECC- RTWISkills Con Grant- G.Y. Palhways Mary Ma Grant- GYBC- Tenants Suppo Grant- Independent Age Grant- JPH Wellbeing Grant- Lloyds Bank Foundatio Giant- Money & pons. Moderni Grant- NCF- NCAN - Hoid5hi Grant. NCF- Waiting Well Grant- Norfolk Community Fou Grant- Postcod8 Lottery Grant- RSghl lo SuccÉed Grant- RUKBA Ind. Granl- Sl. Grge$ Thealrg NCC Green Space Event 4,950 47,175 34,545 18,(K4 1,935 68,235 185,066 11.643 24.83S 19,261 25,000 2,586 12.957 17.883 24,887 3.910 48.000 12,302 35,328 22,309 51,176 4,974 19,260 22,357 15,047 500 177,3e3 177,383 556.783 556,783 Gr085 profil Expenses Accountants fees Advertl8ing and PR Baby bBnk c081s car8 Voice Proje Insurance IT costs Light and heat NCAN Hardship Fund New lease costs Payroll SewÉc85 Pension conlributlons Professlonal fees Renl Rèpairs and mainlenanco Reprèzent Co815 Software Staff training & welfare ststion8ry and printing SubscriplionE Sundry expen8es Telephone and postagé Travel and Subsistence Ulilily $tS Wages and salarie8 Warmspacè Cosl of Living I0) 12,9551 {305} 17001 12001 11,7841 17,1421 {4,64n 14,1151 12,5101 17,8321 15,0461 {2,1SO) 12.175) 12,1601 (997) 16,903) 125,7631 {28,9741 11,5271 19101 110,705) 123,0941 126,4001 1208} 11,63n 12101 (9001 11,2561 {9981 1705} 15,2261 12941 14881 {303,2461 17.0601 12281 18691 {9851 {1.3001 11.0411 15,2111 12431 1447) 1220,384) {6,093) 1324,2901 {404.4361 Pag¢1 of2
D.l.A.L, Great Yarmouth Profit And Loss Account- Restricted For the year ended 31 March 2025 2025 1146,907) 2024 152.347 Net l108sllprofit Pag¢2012
D.IA.L. Great Yarmouth Profil And Loss Account . Unrestricted F¢y the year ended 31 March 2025 2025 2024 Incorne Gift8 and Donations Grant- Low.. & Disl. Mencap Interesl Money Advice Rents Sale of Rag Shop Takings &Jndry Receipts 1,039 2,720 926 2,903 850 4,129 1,192 824 32,936 286 2.038 535 32,133 216 39,605 39,605 43,119 43,119 Gross profil Expense8 Bank charges Depreciation IT costs Light and heal Répairs and maintenanc8 Room hlre Slaff training & welfaia Stationery and printin9 Sundry exnseS Travel and SLJbslstence 11781 (1.2081 13511 ie401 (1811 12011 11,2611 11871 {4,1251 11,6441 1330} 1658} 1740) 19471 12211 13171 11,236) 17431 {5.053) 110,3041 Net profrt 34.553 32,815 Page1 of1