CENTRLi1404 Supportlng people wlth learnlng disabilities autism & their families Impact Report 202412025
Leadership
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TrusTees
Maggie Elliott Sean McLaughlin Derek Weist Felix Paul
Chair Vice Chair Treasurer Arnold Formosa
Copeland Ingram Etienne Faye Tara
Makosso Oliver Willson
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seNior maNagemeNT Team
Anna McEwen Tracy Seymour Victor Simango
CEO Director of People Head of Finance
and Culture and IT
Sarah Spinetti Anamaria Vrkic Rory Howlett
Director of Director of Children, Head of
Services Young People, Families Community
and Engagement Support Services
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Contents
| Introduction | 4 |
|---|---|
| Our reach across London | 6 |
| ADuLT SuPPORT | 8 |
| Supported living | 8 |
| Outreach and foating support | 10 |
| Day opportunities | 12 |
| Adult groups and activities | 14 |
| SPECIALIST SuPPORT | 16 |
| Positive behaviour support | 16 |
| Haringey Opportunities Project (HOP) | 18 |
| Dementia, End-of-life care | 18 |
| CHILDREn & yOung PEOPLE SuPPORT | 20 |
| Holiday playschemes | 20 |
| After-school clubs | 21 |
| Short-breaks overnight stay | 22 |
| Outreach support (Camden homebased) | 24 |
| SuPPORTIng FAMILIES | 26 |
| SEnDIASS | 28 |
| VOLunTEERIng & EngAgEMEnT | 30 |
| Money counts | 32 |
| Thank you | 34 |
| The year ahead | 35 |
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Introduction
Maggie Elliott Chair of Trustees
he past year has been one of the most challenging in Centre T 404’s recent history. We faced significant transitions, uncertainty and the ongoing pressures of a complex external environment. Yet through it all, the strength of our community shone through. Our dedicated staff continued to deliver highquality, person-centred support across all our services – from supported living and outreach, to children’s programmes and family advocacy. Volunteers stepped up with energy and compassion and our trustees remained steadfast in their governance and care. I want to express my deepest gratitude to Tracy Seymour, who took on the role of Interim CEO during this turbulent time. Her leadership, calm presence and unwavering commitment helped steer the organisation through uncertainty and ensured continuity for the people and families we support.
This impact report reflects not just the outcomes of our work, but the spirit in which it was delivered. It tells the story of resilience, creativity and care – of staff going above and beyond, of families finding hope and of
individuals achieving remarkable progress. As we welcome our new CEO, Anna McEwen, we do so with optimism and renewed purpose. Anna brings a wealth of experience and a deep understanding of inclusive practice. I am confident that under her leadership, Centre 404 will continue to grow, evolve and thrive. Thank you to everyone who has been part of this journey. Your support, belief and partnership have made all the difference.
This impact report tells the story of resilience, creativity and care – of staff going above and beyond, of families finding hope and of individuals achieving remarkable progress.
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Anna McEwen
CEO
am honoured to join Centre 404 as CEO at a time when the organisation I has demonstrated such resilience, compassion and impact. Although I was not here during the reporting year, I have been deeply moved by the stories and achievements captured in this report. The past year was not without its challenges, but it is clear that the Centre 404 community rose to meet them with strength and care. As I step into this role, I am inspired by
the dedication of our staff, volunteers and trustees – and by the trust placed in us by the families and individuals we support. I am committed to listening, learning and leading with integrity as we move into the next chapter.
Together, we will continue to champion inclusion, empower voices and create opportunities for people with learning disabilities and their families. I look forward to working with you all.
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Our reach across London
his year, we had the opportunity to support individuals and T families across nine London
to support individuals and families across nine London boroughs – from Camden and Islington to Brent, Enfield and beyond. Each connection was a chance to listen, encourage and walk alongside people as they worked towards their goals.
service users
ADulT SuPPOrT
We supported 319 adults, helping them build confidence, independence and meaningful connections in their communities.
SPECIAlIST SErVICES
Through Positive Behaviour Support (PBS) and the Haringey Opportunities Project (HOP), we were privileged to support 36 people with high and complex needs. Together, we focused on recognising individual strengths and creating small, achievable steps towards personal goals.
CHIlDrEn AnD YOung PEOPlE
We were able to create safe, inclusive spaces for 161 children and young people to learn, make friends and enjoy new experiences.
Positive
FAmIlY CArErS
We were trusted to respond to 3,011 referrals and to walk alongside 323 family carers, offering guidance, encouragement and support during challenging times.
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| Borough | Adults | Children and young people |
Family carers |
Specialist services |
||
| Barnet | ||||||
| Brent | ||||||
| Camden | ||||||
| Enfeld | ||||||
| Hammersmith & Fulham | ||||||
| Haringey | ||||||
| Islington | ||||||
| Tower Hamlets | ||||||
| Waltham Forest | ||||||
| Children and youn people service use 161 Supporting families 283 |
Children and youn people 161 |
lOOkIng AHEAD
Behind every number is a person, a family, and a story. We are grateful for every opportunity to support those who turn to us and we remain committed to building stronger, kinder communities where everyone feels they belong.
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Adult support
supporTed LiviNg
his year, we had the privilege of supporting 73 incredible individuals T with high and complex needs.
Through our supported living schemes in Islington and Brent, and our Positive Behaviour Support (PBS) outreach in Camden, Islington and Haringey, we worked together to help people live with dignity, purpose and as much independence as possible.
“i’d like to thank you again, wholeheartedly (and this time without tears) for aLL you have done for my brother.”
We supported people to:
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Learn new skills and celebrate their progress.
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Build routines that give them confidence and stability.
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Feel connected to their community.
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Receive care tailored to their needs and preferences.
In total, we provided 262,184 hours of personalised support – over 5,000 hours each week. Every hour was an opportunity to offer guidance, encouragement, and practical support to help people in their daily lives.
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Isy’s story
Supported living
location: Harrowdene road Service user for 1 year + 10 months (age 32)
sy faced communication difficulties and I social isolation before moving to one of our supported living accommodations. She struggled with limited speech, health issues, and challenging behaviours, such as aggression and running away. Her previous support provider could not assist her in activities like attending college or church, which she had expressed interest in.
Since moving in January 2024, Isy has made significant progress. With the help of her keyworker, she set goals and she now attends college, enjoys a computer course and participates in outings like cinema trips and beauty salon visits. Isy has become more independent, managing her laundry and cleaning her room.
The biggest change has been her improved relationship with her mother. They now attend church together and Isy stays overnight with her mother once a month. Isy’s mental health has improved, and her medication was discontinued due to her progress.
Our supported living services are located at the following sites:
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Anson Road, Islington
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Dingley Road, Islington
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Harrowdene Road (2 houses), Brent
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Kendal House, Islington
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Kiver Road, Islington
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Leigh Road, Islington
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Mildmay Avenue, Islington
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Tollington Way, Islington
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Vivian Comma Close, Islington
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“i feel fine and happy.”
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Isy’s mother is grateful for the support, proud of Isy’s accomplishments, and thankful for the staff’s dedication in helping Isy achieve her goals and strengthen her family relationships.
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Total service users
73
Total support hours
262,184
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Adult support ouTreach aNd FLoaTiNg supporT
At Community Support Services, we’re more than just a helping hand – we work with our service users to grow, develop and learn in a friendly and supportive environment. Every person’s journey is unique, so we create personalised support that truly fits their needs – whether that’s helping them settle into a new neighbourhood, join group activities, or simply feel less alone.
Our services
Camden Floating Support Helping adults across Camden live more independently through practical skills, coping strategies, and building support networks.
Islington Outreach Supporting adults with learning disabilities and Autism to develop daily living skills, manage finances, access work or education, maintain health and well-being and take part in social and community activities.
‘‘Thank you for the support. i’m keen for the centre 404 connection to continue as it gives her another dimension to her life and she’s established relationships.”
The difference we made this year
139 people supported – each person worked with a 1:1 support worker to gain confidence, develop independent living skills, manage daily tasks, access education or work opportunities and participate in community and social activities. 67 group activities delivered – including cooking classes, social meet-ups, creative workshops, wellbeing sessions and educational activities, both in person and online. 70,174 hours of dedicated support – each hour providing tailored guidance, encouragement, and practical help to meet individual needs.
Behind every number is a story of people taking part, building skills, and becoming more connected and independent. Together, we’re creating a stronger, kinder community where everyone belongs.
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Total service users
139
Total support hours
70,174
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Laurence’s story
Camden floating support services Service user for 5 years + 4 months (age 30)
efore the pandemic, Laurence had a B good rhythm to life. He went to college, enjoyed work and kept busy with activities he liked. Then COVID-19 changed everything. The long months of isolation took their toll – his anxiety grew, and some of his behaviours became harder to manage. Things reached a point where he was arrested twice and spent time in hospital under the Mental Health Act, receiving a new diagnosis. Along the way, he lost some of the independence he’d built up over the years – like cooking for himself and heading out to activities on his own.
When Laurence started receiving support from Centre 404, the focus was on helping him rebuild, one step at a time. Together with his support team, he began to set achievable goals. He got involved in his own medication routine, creating adapted MAR sheets so he could track it himself. He started cooking again – sweet and sour chicken with rice is his speciality – and began taking more care over his personal routines. He picked up new home maintenance skills, started making more day-to-day decisions, and even felt ready to travel again – visiting family friends in Manchester and taking a big trip to Thailand.
These days, Laurence is out and about more, going swimming, joining cooking groups and meeting people at social events – many of them without needing support to get there. His parents say the past year has been a real turning point, especially as the family has gone through some difficult moments, including a bereavement.
“i like all my support workers and the support i receive from centre 404. They helped me by comforting me, taking me out and helping me around the house.”
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Adult support daY opporTuNiTies
This year, we welcomed 47 people into our Day Opportunities programme – a place where everyone belongs and every day brings something new to enjoy. From educational workshops, to fun group activities and exciting day trips across london, our focus is on creating a socially inclusive environment where people can try new things, make friends and feel part of something bigger.
hrough individual personalised support, people developed independence and T practical skills, including travel training, budgeting and preparing for employment opportunities. Activities take place both at our four locations and out in the local community, with each person following a personalised weekly timetable based on their goals and interests.
Together, we shared 96 sessions of activities and 31,743 hours of support, guidance, and companionship. Every session was more than just an activity – it was a chance to build confidence, discover new interests and create lasting memories in a socially inclusive environment.
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Total service users
47
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Total support hours
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31,743
“Thanks to centre 404 for all the support given to service users.”
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Theodore’s story
Day Opportunities Service user for 2 years (age 24)
hen Theodore first joined Centre W 404 after finishing college, his family worried about how much he struggled with noise and crowded places. These environments often left him anxious and unsettled. Quiet and non-verbal, he found it difficult to enjoy time out in the community in ways that felt safe or comfortable for him. Working closely with his family, the team at Centre 404 built a support plan completely around Theodore’s interests – especially his love of physical activity. Swimming, long walks and gym sessions became the foundation of his week. These familiar, enjoyable routines helped him feel more confident and gradually more able to cope with busier, noisier spaces.
Over time, small steps added up to big changes. Now, Theodore regularly visits some of London’s busiest museums and galleries – places that once felt completely out of reach. His physical health has improved with twiceweekly swimming and gym sessions and his days are filled with purposeful activities. Most noticeably, he is calmer, more focused and visibly happier. Staff see a new spark in him – more curiosity, more interaction and more willingness to try new things.
“Theo has had a good year and thoroughly enjoys his time at centre 404. We are delighted that he is so settled and happy.”
With steady, tailored support, Theodore isn’t just getting stronger physically – he’s building resilience, confidence and independence, opening up a wider and richer world around him.
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Adult support aduLT groups aNd acTiviTies
At the core of what we do is a simple belief – that everyone deserves the chance to connect, learn and enjoy life.
e provide adults with learning or physical disabilities the W opportunity to take part in weekly activities designed to encourage friendships, create moments of joy, and support each person’s well-being. From group learning sessions to creative workshops and social events, every gathering is a chance to feel included and valued.
Friday Night social: “it’s their one good night out a week.”
This year we shared:
130 sessions filled with learning, creativity and fun. 2,925 hours of dedicated support. Countless smiles, new skills and lasting memories. Our activities are opportunities to build confidence, make friends and experience the simple joy of being part of a community.
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Happy Tuesdays
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Warm and Welcome Wednesdays
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Young Adults Group
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Friday Night Social
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Garden Group
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Warm and Welcome
Wednesdays:
“it’s a place to make
new friends.”
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number of sessions
130
Total support hours
2,925
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Rebecca’s story
Adult groups and activities Service user for 25 years (age 34)
hen Rebecca first came to Centre W 404, it wasn’t always clear what might spark her distress and the moments that followed could be intense. Supporting her safely sometimes needed extra care and attention. Over time though – with gentle consistency, clear boundaries, visual social stories and a lot of trustbuilding – things began to shift.
These days, Rebecca is one of the most vibrant personalities at Warm & Welcome Wednesdays and Friday Night Socials. She shares easy laughter and creative ideas with her long-term support worker
and her warmth now extends naturally to her peers. She happily joins group conversations, looks out for others and often notices when she’s starting to feel unsettled – taking steps to calm herself before it escalates.
Music, dancing and cooking have become some of her favourite ways to connect and express herself. Her grandmother says she “always has fun at Centre 404,” and it’s easy to see why. The young woman who once struggled to find her place now moves with confidence, surrounded by friends, creativity and joy.
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“i love dancing and
meeting new people
at centre 404.”
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Specialist support posiTive Behaviour supporT
t Centre 404, we use a Positive Behaviour Support (PBS) approach A to assist people we support to live well in a way that is personalised to them. Research shows that PBS can make significant and meaningful differences in the lives of people with a learning disability and/ or an Autistic spectrum condition.
Positive Behaviour Support (PBS) is about helping people feel safe, understood and fully included at home, at school and in the community. It recognises that behaviour is often a way of communicating, especially when words are hard to find. Instead of labelling behaviour as ‘challenging’, PBS looks at the reasons behind it – whether someone is upset, uncomfortable, or not having their needs met – and finds better ways to support them. At its heart, PBS means building strong, trusting relationships and making changes that improve someone’s everyday life so they can thrive.
All our staff take part in Introduction to Positive Behaviour Support training, with ongoing coaching for support teams. We review incidents through data and feedback, helping us keep improving the way we work. Our service users have personalised PBS plans, guided by Quality of Life tools that make sure support focuses on what matters most to them.
Our SuPPOrT THIS YEAr Adults
Over 40 people are consistently supported through bespoke PBS plans and specialised interventions tailored to their behavioural needs, all with the aim of enhancing quality of life through a holistic and reflective approach.
Children
6 children received 3,299 hours of PBS support through our PBS outreach programme. This included understanding their needs and goals, building trust and positive relationships and creating personalised PBS plans with strategies to support behaviours and wellbeing. Ongoing monitoring and review ensured progress was celebrated and support was adjusted as needed. As a result, children gained confidence, improved social skills and enjoyed more positive daily experiences.
Monthly PBS coaching and reflective practice for our teams ensure consistent, high-quality support across all ages. Through these efforts, individuals and families experience meaningful improvements in independence, wellbeing and daily life.
“he has a wonderful relationship with all his support workers and is always so happy to see them. his big smile always lets me know he is so well cared for and enjoys their company.”
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Sam’s story
Positive Behaviour Support (PBS) Adult Service user for 9 years (age 29)
am is a kind, bright young man in his twenties who has autism and is non- S verbal. When he first started going out into the community, he sometimes shouted or stamped for long periods and would occasionally run off, which worried his family. Leaving activities he enjoyed was especially difficult.
With patient reassurance, clear routines and the support of familiar staff, Sam began
to feel more at ease. Since October 2024, he hasn’t run off once.
These days, Sam enjoys trips to the zoo, bowling, and the Science Museum. Crowds don’t unsettle him like they once did and he greets both old and new staff with smiles. Sam’s mum shares that the patience and support from Centre 404 have helped him grow in confidence and feel more comfortable when he’s out and about.
“i am so grateful that sam has centre 404 in his life. The wonderful staff are to him and me, a bonus family. We don’t know what we would do without them.”
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Specialist support hariNgeY opporTuNiTies projecTs (hop)
We believe every person has unique strengths, skills and potential. Our role is to recognise those strengths and help them grow. Our staff are specially trained to work alongside each individual, developing person-centred outcomes based on regular feedback from them and their wider support network.
ogether, we set meaningful goals – breaking them down into smaller, T achievable steps so that progress feels possible and success is celebrated along the way.
Every goal is carefully tracked through our database, with progress recorded after each session and milestones marked as they happen. This way, individuals can see just how far they’ve come and stay motivated for the journey ahead.
This year we supported:
15 people to build skills and work towards their personal goals.
21,840 hours of dedicated one-to-one and group support.
Success is measured in small steps forward and the progress people make every day.
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Total service users
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15
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Total support hours
21,840
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demeNTia
At Centre 404, we have supported a number of service users who went on to develop dementia. Through our work with these individuals, we have gained valuable experience and lessons in best practices and steps that are needed to ensure a better quality of life for a person with learning disabilities who goes on to develop dementia.
eNd-oF-LiFe care
We collaborate closely with families and service users to positively impact the experience of death, dying and bereavement for people with learning disabilities and/or Autism. People with learning disabilities often have additional needs in palliative and endof-life care. Understanding and addressing these needs when providing care can enhance their quality of life and ensure they receive person-centred care.
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Deniz’s story
Haringey Opportunities Projects (HOP) Service user for 1 year (age 29)
hen Deniz first joined Centre W 404, everyday life could feel overwhelming. Living with multiple complex conditions, he found it hard to communicate and even being in the same room as others could cause him distress.
Slowly, with patient and consistent support, things began to shift. Building trust with a small group of familiar staff, Deniz started to show simple signs of comfort, then began expressing basic needs, greeting others, and sitting calmly to share a meal. Each of these moments marked an important step towards connection and independence.
Now, Deniz is a lively, joyful part of Centre
- He enjoys bowling, swimming and group outings – activities that once seemed out of reach. He can manage busy environments with much more confidence and his emotional and physical wellbeing have both grown stronger.
The change is just as striking at home. Once reluctant to step inside, Deniz now comes through the door smiling, calling out “good morning” and offering hugs to his family. His mother says, “He’s calmer, he’s learned more words and he’s happy when he goes and comes back.”
Deniz is a vibrant young man exploring the world with curiosity, joy and growing independence.
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“deniz loves hop staff
members a lot and that
makes us all happy.”
(mum and sister)
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Children & young people support hoLidaY pLaYschemes
he Holiday Activities and Food (HAF) programme gives children T who receive free school meals the chance to enjoy not only healthy, nutritious meals but also enriching activities that support their health, well-being and learning. Each session combines fun and creativity with opportunities to build confidence and social connections, helping children feel engaged and supported during the school holidays.
Ayisha’s story Playscheme Service user for 2 years + 6 months (age 15)
yisha, who has been diagnosed with A ASD, has faced big challenges with communication. At times, this has led to dysregulation and long periods of feeling socially isolated, making it harder for her to be part of her community in ways she would enjoy. Joining Centre 404’s playschemes opened new doors for her. With 2:1 support, Ayisha began trying activities she had never experienced before – Go Ape, rock climbing, swimming, bowling and trips to museums, zoos and the theatre. Staff adapted their communication methods so she could express her needs more easily, connect with others and feel understood.
Little by little, Ayisha’s confidence began to grow. She started building friendships, trying new things and even travelling independently on buses and trains. Her social skills and communication have improved, and
Our services
This year we had the opportunity to support 40 children and young people, aged 4 to 16 years. We provided 45 sessions of activities and meals and 3,600 hours of dedicated support.
Every meal shared and activity enjoyed created moments of nourishment, joy and learning – giving children positive holiday experiences that will last far beyond the sessions themselves.
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“ayisha is so happy
at playscheme.”
(mum)
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she is now more at ease exploring new places and situations. Her family have seen the difference too. They’re proud of how far she has come and grateful that the playscheme has given her the chance to discover more of the world and herself.
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uchenna’s story
After-school club
Service user for 2 years + 6 months (age 12)
hen Uchenna first joined Centre W 404, meeting new people made him anxious. He often avoided unfamiliar activities and was very selective with what he ate, worried about illness or allergic reactions. These fears sometimes left him withdrawn, hesitant to engage and easily overwhelmed in new environments.
Over the past year, things have changed in big and small ways. With patient support and steady encouragement, Uchenna has begun trying new foods, joining group activities like bowling and arcade games and even sharing the imaginative stories he creates. Storytelling has become a real passion – he now writes and performs his own tales for his peers, showing a growing sense of creativity and self-expression.
As he’s learned ways to manage his emotions, Uchenna has become calmer and more confident in communicating with others. His father calls the change
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“i love going out on
outings with centre 404.”
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extraordinary – once non-verbal, Uchenna is now a confident, humorous young man who builds meaningful connections.
“Centre 404 has been a lifeline,” his father says. “It’s opened doors to new experiences and friendships that have shaped who he’s becoming.”
aFTer-schooL cLuBs
ur after-school clubs provide children and young people with O learning disabilities and autism a safe, inclusive space to learn, play and connect after the school day ends.
The sessions focus on more than just fun – they are designed to help children build communication skills, grow in confidence and develop self-esteem. A key part of the clubs is creating opportunities to form and maintain friendships through shared
activities that are engaging, creative, and supportive.
Our services
This year we had the opportunity to support 26 children and young people. We provided 156 sessions of after-school activities and 25,350 hours of dedicated support. Each session gave children a chance to relax, enjoy themselves and take small, but important, steps towards greater confidence and independence.
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Children and young people support shorT-Breaks overNighT sTaY
Our specialist residential short breaks service supports children and young people with autism aged 6–17, offering them a safe, engaging environment while giving parents and carers a planned and muchneeded break from their caregiving duties.
ated “good” by Ofsted, the service provides overnight stays during R weekends and school holidays, alongside three after-school club sessions each week during term time. With five bedrooms and a wide range of indoor and outdoor activities, we focus on creating fun, inclusive experiences while also encouraging independence.
Every placement is an opportunity for children and young people to enjoy new activities, build friendships and develop independent living skills in a supportive, structured setting.
Our services
This year we had the opportunity to support 41 children and young people. 417 sessions were delivered, providing opportunities to have fun, develop independence and build friendships in a safe and supportive environment. Overall, 20,621.5 hours of dedicated support were delivered.
For families, these breaks provide peace of mind and vital respite. For children and young people, they provide opportunities to grow, thrive and experience new adventures.
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hoLidaY pLaYschemes
Total service users Total support hours
40 3,600
aFTer-schooL cLuBs
Total service users Total support hours
26 25,350
shorT-Breaks overNighT sTaY
Total service users Total support hours
41 20,621
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Dylan’s story
Short Breaks Overnight Stay Service user for 1 year + 4 months (age 9)
hen Dylan first joined Centre 404, communication and emotional W regulation didn’t come easily to him. Living with autism and ADHD, his limited verbal speech and sensitivity to hunger, stress, or changes in routine sometimes led to moments of distress.
With patient, trusted staff and clear, consistent boundaries, Dylan began to make progress. He’s learning new ways to express his needs – like asking for an ‘ice lolly’ instead of grabbing – and has picked up life skills, such as sweeping and washing up after meals, which he now completes with focus
and pride.
Over the past year, Dylan’s confidence and independence have grown. Time spent away from home has helped him build self-reliance, while fun, structured activities like climbing, trampolining, boat trips and farm visits have boosted his wellbeing and opened up new experiences.
Centre 404 has also supported Dylan’s social and emotional development, helping him learn to wait, share and self-regulate. His communication has improved, and he now interacts with peers and staff in a more positive and engaged way.
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“dylan has limited speech
but from his face mimics,
behaviours and demeanour
he seems to enjoy his time
at discovery house.”
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Children and young people support ouTreach supporT (camdeN homeBased)
This service is designed for children and young people aged 5–18 years, offering families and carers regular, planned one-to-one short breaks.
ach session is tailored to the individual and delivered either at E home or in the local community, depending on the child or young person’s needs and preferences.
The support goes beyond basic care — it’s about creating positive, meaningful experiences. Activities include personal care alongside opportunities for social, emotional and intellectual development. Every session is an opportunity for children and young people to build skills, enjoy new experiences
and feel supported in ways that suit them best. Our services
This year, we had the opportunity to support 41 children and young people. We delivered 417 one-to-one sessions and 20,621.5 hours of support.
For families, these breaks provide valuable time to rest and recharge. For children and young people, they offer encouragement, care and the chance to engage in activities that are enjoyable and enriching.
ouTreach supporT (camdeN homeBased)
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Total service users
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41
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Total support hours
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20,621
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• Overall Satisfaction with the variety of support your child/young person is currently accessing from Centre 404
• Do you/your child feel safe with their support worker?
100% of respondents felt their child was safe with
100% of respondents were satisfied or very satisfied
• Are you happy with support overall?
• Overall satisfaction with the care and support
94.1% of respondents were happy with the overall support they received
your child receives (including food, nutrition, medication, personal care, emotional wellbeing and transport)
Families are very satisfied with the support, praising the excellent communication, variety of activities and well-equipped facilities like the sensory room. The Centre provides flexibility with pick-ups, engages in diverse community activities and offers strong training for staff. Parents feel supported and involved, with carers collaborating closely with them and the school to meet each child’s needs. Overall, families rate the service highly, noting a positive, responsive and partnership-focused environment.
100% of respondents were satisfied or very satisfied
- Overall satisfaction with the communication
with staff
100% of respondents were satisfied or very satisfied
• Overall satisfaction with the communication
with management
94.1% of respondents were satisfied or very satisfied
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Awet’s story
Outreach Service user for 8 years (age 15)
hen Awet first came to Centre 404, he often kept to himself, pushing W away support and getting upset when things didn’t go his way. Being out in the community could feel overwhelming, especially when he wasn’t able to visit the historical sites he loved. Frustration would build up and it was hard for him to stay calm.
Over time, with steady support that respected his needs and clear, consistent boundaries, things began to change. Awet started to trust the people around him more. He got involved in planning what he wanted to do and learned to be flexible when plans
shifted. One of the biggest moments came when he began going to the Science Museum on weekends – a place that used to be stressful, is now one of the highlights of his week.
Awet’s grown so much in how he manages his emotions, travels independently and communicates with others. His family have seen the difference too – they say he’s more open, respectful and confident. These days, their worries have been replaced by pride, as they watch him grow into a calm, curious young man who’s eager to explore the world around him.
“i love visiting the science museum during my sessions on saturdays.”
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Supporting families sTaNdiNg Beside pareNTs aNd carers
his year, we connected with 283 families, providing 206 one-to- T one interventions and 10 coffee mornings. Each interaction aimed to address the specific needs of the family and ensure they felt supported. Our advocacy and outreach included working with the Islington
Somali Community and ADHD networks, providing support that reflected families’ cultural backgrounds and individual needs. We also ensured families’ perspectives were represented in strategic decisionmaking, through forums such as the Carers Partnership Board.
practical support that makes a difference
amilies often come to us for help F navigating complex forms, benefits, or housing issues. Our Family Caseworker works closely with parents to complete applications for DLA, PIP, Universal Credit, Blue Badges and Family Fund grants – the kind of paperwork that can feel overwhelming without support.
In total, we provided:
97 benefits cases, including DLA, PIP, Universal Credit and Carer’s Allowance 42 transport cases, such as Blue Badge, Freedom Pass and Taxi Card
33 grant applications, including Family Fund and Cloudesley
116 signposting cases to specialist services 64 other support requests, from school advice to housing guidance
Workshops and events shaped by families
W
e listened to what families said mattered most and hosted W workshops to meet those needs.
In partnership with local organisations,
we ran:
• Three Cost of Living and Budgeting sessions in partnership with The Parents House
• Transition to Adulthood workshops, supporting around 50 families as their children prepared for new stages of life
- Will Writing sessions with Age UK, helping families plan for the future
• Four Family Support Surgeries with Bright Futures Islington, giving families a chance to meet trusted staff face-to-face and tackle immediate issues, from housing concerns to school forms
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Total referrals 283
Each referral represents a family receiving guidance, assistance and care, showing the real-world impact of our services.
geNder disTriBuTioN eThNiciTY age disTriBuTioN Female: 231 Black: 81 Average age: Male: 40 White: 63 39.90 years Did not disclose: 12 Mixed: 13 Youngest: Bangladeshi: 11 18 years Arabic: 10 Oldest: Turkish: 4 90 years Asian: 5 Most common age range: Kurdish: 1 38 to 52 years Other: 10 Did not disclose: 85
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Supporting families seNdiass
Special Educational needs and Disability Information Advice and Support Service
EnDIASS offers free, impartial and confidential support to children, S young people and their families. We help families navigate education, health and social care, making complex processes easier to understand and empowering children and young people to have their voices heard.
We provide families with advocacy on applying for and maintaining Educational
Health Care Plans (EHCPs), school transitions, exclusions and other local authority issues, ensuring families get the support they need and that children and young people’s voices are heard.
Through outreach and local partnerships, SENDIASS strives to make support easier to access and genuinely helpful for every family.
enfield
Clients 385
-
Supported 385 individual clients.
-
Delivered support via 810 phone calls, 628 emails and
-
147 face-to-face appointments.
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Waltham Forest
Clients
2,180
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-
Supported 2,180 individual clients.
-
Delivered over 1,800 hours of dedicated support
“i just wanted to get in touch and provide feedback for the excellent service we received from one of your team.”
“i would also like to extend my heartfelt thanks to you for everything you do. Your support has made a world of difference to us.”
“Thank you so much for providing this much needed service to parents like ourselves. The process is extremely confusing and stressful and easy to think that everyone is against you. however, having your ghs and the team behind us made us feel part of a team.”
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Samantha’s story
Family carer Service used for over 10 years
hrough Supporting Families’ Transition to Adulthood workshops, Samantha, T parent of a young person with LD/autism, gained vital guidance on navigating the complex shift into adult services. The workshops covered essential topics like benefit changes, deputyship options and legal rights – empowering Sam with practical
knowledge and direction.
The sessions also offered a supportive space to connect with other carers, share experiences and learn from those further along the journey. This helped transform feelings of fear and uncertainty into reassurance and confidence for the future.
“Thinking ahead to my son’s future can seem scary and overwhelming, however attending the workshops has been a great relief... The group is supportive and accessible, and i look forward to future sessions.”
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Volunteering & Engagement eNhaNciNg The Lives oF our service users
he Volunteer and Engagement programme continues to grow with T the addition of more social care and finance placement students from London Metropolitan University and the advancement of our volunteer research schemes with UCL. Student and community volunteers
regularly provide friendship and support to our service users and corporate teams thrive on carrying out practical tasks and meeting our staff and service users. Volunteers bring energy, enthusiasm and engagement to every event and we are grateful for all who join us at Centre 404.
Supporting families Jade, Asta and Catherine
ur Supporting Families volunteers offer vital support, empathy and practical O guidance to carers navigating complex systems. Jade joined the Islington team this year, to support families and advocate at coffee mornings.
In Waltham Forest, Asta and Catherine have volunteered with SENDIASS for several years, offering compassionate and knowledgeable guidance to families of children with SEND. Their dedication makes a lasting difference in the lives of those they support.
“volunteering has built my confidence and empowered me to support other families. it brings me so much joy and fulfilment.”
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Student volunteering Rosie
entre 404’s clubs and events are made possible through the incredible energy C and commitment of student volunteers. Their enthusiasm brings friendship, fun and fresh ideas to our community. Rosie, studying a Degree Apprenticeship in Business Management and Social Change, volunteers weekly at the Friday Night Social and supports both young adult groups and fundraising events. Sama and Tara, UCL Masters students, conducted research on non-verbal communication with our support. Olivia and Jason regularly support adult groups, while other volunteers contribute to research projects in AI and VR. All our volunteers have a positive impact on the lives of our service users.
‘i enjoy connecting with everyone who comes to the disco – the atmosphere is great. it’s wonderful to be part of the team!” (rosie)
commuNiTY & sTudeNT service user voLuNTeeriNg voLuNTeeriNg Total hours Total hours 1,200 2,000
number of volunteer corporaTe uNiversiTY aNd coLLege fairs/events voLuNTeeriNg pLacemeNT hours 4 Total hours Total hours 1,080 1,060
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Money counts
Independent Living and Specialist Services and Community Support Services
WHErE THE mOnEY COmES FrOm
| WHErE THE mOnEY COmES FrOm | ||
|---|---|---|
| Description | Value | % |
| Local Government | £4,275,467 | 61.3% |
| Direct Payments and Spot Contracts | £2,636,208 | 37.8% |
| Others | £66,910 | 1.0% |
| Total | £6,978,585 | 100% |
37.8% Direct Payments and Spot Contract
HOW THE mOnEY IS SPEnT
1% Other 61.3% Local Government
| Description | Value | % |
|---|---|---|
| Staf | £5,467,521 | 79.4% |
| Direct costs | £145,227 | 2.1% |
| Support | £1,205,867 | 17.5% |
| Others | £65,236 | 0.9% |
| Total | £6,883,851 | 100% |
17.5% 0.9% Support Other 2.1% Direct costs 79.4% Local Government
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Message from our Treasurer Derek Weist here have been some challenges for Centre 404 during the last year or two, but we have emerged from this period with a financial surplus T and stronger reserves at the end of the year. With our new CEO on board, we are looking forward to maximising our positive impact on the communities that we serve, within the remit of sound financial practice.
Learning and Leisure and Family Support
WHErE THE mOnEY COmES FrOm
| WHErE THE mOnEY COmES FrOm | ||
|---|---|---|
| Description | Value | % |
| Local Government | £2,908,783 | 80.3% |
| Direct Payments and Day Operations | £578,375 | 16.0% |
| Others | £133,821 | 3.7% |
| Total | £3,620,979 | 100% |
3.7% 16.0% Other Direct Payments and Day Operations 80.3% Local Government
| HOW THE mOnEY IS SPEnT | ||
|---|---|---|
| Description | Value | % |
| Staf | £2,628,301 | 73.5% |
| Direct costs | £307,040 | 8.6% |
| Support | £606,697 | 17.0% |
| Others | £31,626 | 0.9% |
| Total | £3,573,664 | 100% |
17.0% 0.9% Support Other 8.6% Direct costs 73.5% Staff
3 3
Thank you
We are so grateful to all our supporters who helped us enhance the lives of people with learning disabilities and autism in 2024/2025.
Thank you Funders
AKO Capital, Arsenal Foundation, Bupa Foundation, Cloudesley, Department for Education (DfE), Doyle Carte, East London Business Alliance (ELBA), Francis Winham Trust, Jack Petchey Foundation, London Borough of Brent, London Borough of Camden, London Borough of Enfield, London Borough of Hackney, London Borough of Haringey, London Borough of Islington, London Borough of Tower Hamlets, London Borough of Waltham Forest, Lottery Awards for all, Morrison Foundation, Self-funders, The Big Give, Young Camden Foundation and who funded via direct payments or personal budget.
Thank you Donors
Thank you to all individuals who have donated to various campaigns this year, notably Jack Petchey Foundation and Critico Security.
Thank you Volunteers
We are deeply grateful to all our volunteers whose time, energy, and dedication made this impact possible.
Acknowledgements
Thank you to everybody who contributed to the creation of this Impact Report, supplying text, photography and statistics. Thank you to Caroline Grimshaw for the art direction and design of the report. All material ©Centre 404, 2025.
Thank you Community Partners and Corporate Partners
Alexandra Palace, Arsenal Hub, Artbox London, Aviva, Bandai UK Play, Barclays, Better Leisure Centre, Breakaway Respite Service, Camden and Young People Disability Service (CYPDS), Camden Learning Disability Service (CLDS), Canopius, Capital City College Group, Cedar Deli, Chevening, City and Islington College, City Lit College, Dandelion Dance, Daylight, Deloitte, Department for Education (DFE), Development and Learning Opportunities (DALO), Dial-a-Ride, Disability Sports Coach, Elfrida, Family Carers Action Group, Family Fund, Gail Dickerson, Haleon, Haringey Adult Learning Service (HALS), Haringey Anti-Social Behaviour, Haringey Duty Team, Islington Learning Disability Partnership (ILDP), King Henry’s Walk, Lighthouse London Church, London Broadcasting Company (LBC), London Metropolitan University, Lordship Hub, Mencap, Mill Lane Open Space, National Grid, Orchard Toys, Pedal Power, Phoenix School, Playtime PR Ltd, Pulse Social Sports Group, QBE Insurance Group Ltd, Roundhouse, Rowan’s Tenpin Bowl, Shaw Trust, Sobell Leisure Centre, Students’ Union UCL, Swiss Cottage Leisure Centre, Swiss Cottage School, Synergy, The Greenwood Centre, The Harrington Scheme, Transport for London Museum, University College London (UCL), University College London Hospitals (UCLH), Volunteering Matters, Welcome Museum, Working Men’s College (WMC), Young Camden Foundation.
Training Partnership
3 4
The year ahead
A
s the new CEO of Centre 404, I’m excited
to begin this next chapter with you – our community of people we support, families, staff and volunteers. The year ahead is about listening, learning and shaping our future together.
Over the coming year, we’ll be reviewing our strategy and setting priorities for the coming years. Together we will make a new plan based on what people tell us is important to them. This means talking with everyone involved in Centre 404 – whether you use our services, care for someone who does, work with us, or volunteer your time. Your voices will guide us as we define what matters most and how we can make the biggest impact.
We’re also investing in our central teams and systems – Finance, HR and digital – to ensure the organisation runs smoothly and sustainably. This will help us better support our frontline staff, so they can continue delivering high-quality, person-centred services that make a real difference in people’s lives.
Together, we’ll build on our strengths, embrace new ideas and ensure Centre 404 continues to be a place of connection, care, and opportunity for all. Anna mcEwen Chief Executive Officer
404 Camden road, london n7 0SJ 020 7607 8762 general@centre404.og.uk www.centre404.org.uk registered charity number: 299889
@Centre404 @Centre404 @Centre_404
/Centre_404 @Centre_404 @Centre_404
CENTRL4404 Supportlnqpoopl•wlth l•*Mlhg dlmbl11u •utlIM&lhr1•Mllkns Company number.. 2270299 Charity number (England and Wales>'. 299889 Centre 404 Annual Report and Consolidated Financial Statements For the year ended 31 March 2025
Annual Report and Consolidated Flnanclal Statements for th& year ended 31 March 2025 CENTRL4404 Supportlngp•opl• wllh IrAn9 It•bifiih&autlsm&lh•lrlrnllhi Mission, Beliefs and Values Centre 404 is workirt9 towards o world where peoplé wlth tearning disabilities qnd th¢ir lomilie5 hové tke support they need toffiouri5h ond ertioy the some rights,IrEedoM, r¢5Ponsibiliiigs, choices ond quqlity off lift os people within the wideT Commurtity. Our Values / Worknn9 ImPaTIErShip witk oiheTS a(hiEVE beltEr44lCOMes rhuiity fjs U SQLitry Every bein9 15 equal YrSP¢rt I Empknp¥Ted thToiighacre5Sibl¢ irtl¢rmalJQll and suppoTI. Our Beliefs Centre 4041 BeTiels ond Volues ore deeply rooted In the woy that wt workand will continue to undeypin tkefyture direction ofthetharity CENTRL<1404 A company limited by guarantee and not having a share capital ICompEny Number.. 22702991
Annual Report and Consolidated Flnancial Statements for the year ended 31 March 2025 CENTRL4404 Supportlngp•opl• wlth I19 Page Reference and thministralive Information 34 Chairfs foreword R8POrt of Trustees 6-12 Independent auditols report 13.16 Consolidated statement of financlal a¢livibes 17 Balance sh991 18 Consolidated statement of cash flow8 19 Not8s io the financial statements 20-34 A wmpany limiled by guamnteg and not hawng a share ¢apilal (Company Number.. 22702991
Annual Report and Consolidated Financlal Statements for the year ended 31 March 2025 CENTRL<i404 Sypportlhipeoplewlth le•rnlng R8ference and admlnlstrative inforrnatlon Company number Charity number Registered office and princlpal address 2270299 299889 404 Camden Road London N7 OSJ Website www.centre404.0 .uk President Jean Willson OBE IDe¢eas8d 10 Decernber 20241 Trustees and Directors The trustees and Directors ol the ¢ompany who were in office during the year and up to the dale of signing th8 financial statements r8. Maigaret Elllott Robert John McLaughlin Der8k Weist Paul Formosa Tara W111son Copeland Ingram Eli8nn8 Makosso Felix Arnold Faye Oliver Chairperson Vice Chairp8rs( Treasurer Prlncipal staff Anna McEwen Tra¢y Seymour Chief Executlve Intedm Chief Executive AppoinlÈd 1 Juty 2025 AppDinled 1 July 2024, R8signed 30 June 2025 Resigned 3 Sept8mber 2024 Linda McGowan Tracy Seymour Chief Executive Dir8cior of People & Culture Head of Finance & IT Head ol Financ8 & IT Head ol Supporting Fatnilies Dir8Ctor of Children. Young P80ple. Fatnilies & Engagement Director of SeNi¢es Head ol Communily Support S8rvico5 Victor Simango Marisa M¢Derrnott Wayne Botha Appointed 30 June 2025 Resigned 30 Octob8r 2024 Resigned 6 February 2025 Anarnaria Vrklc Appointed 1 April 2025 Sarah Spinetti Rory Howlett Appointed l Aprll 2025 A company limited by guarantee and not having a share capital (Company Nurnber.. 22702991
Annual Report and Consolidated Financial Statements for the year ended 31 March 2025 CENTRL4404 SuppDrtlngpeopl•wllhl••MJrtg Reference and adrninlstratlve Inlormatlon IGontlnuedl Bankers Lloyds Bank PIC 31133 Holloway Road London N7 OSJ Aldefmore Bank The Broadga18 Tower 20 Primrose St London EC2A 2EW Hampshire TIu5t Bank 80 Fenchurch St London EC3M 4BY CCLA Good Investment PO Box 12892 Dunmow, Essex CM6 9DL Solicltors Reculver Sollcitors 12-16 clerkenlI Road London EC1M 5PQ Legal Advlsors Bat88 Wells 10 Queen Street Plat Lond EC4R 1BE HR Advlsor5 Moore Kingston Srnith HR Consu5tancy Ltd Qrbilal House 20 Eastein Road Rofflford Essex RM13PJ Audltors MO Kingston Srnith LLP 9 Appold Slre8t London EC2A 2AP A company limited by guarantee and nol having a Share Capital ICornp8ny Numbor.. 22702991
Annual Report and Consolidated Flnancial Statements for the year ended 31 March 2025 CENTRL4404 Supportlnqpeople wlth l••rnlft Chair's Foreword Chair of Trustees Margaret Elliott The past year has been one of the most challenging in Centre 404's recent history. We faced significant Ifansillons. uncertainly. and the ongoing pressures of a complex external environtnenl. Yel through it all, the Strength of our community shone through. Our dedicated staff conlinu8d to deliverhigh-quality, person-centred sUPPOrt a¢fOSS all our setw¢es from supported Iwing and outreach to children's proorammes and family advocacy. Volunteers stepped up with energy and compa55ion, and our trustees rgmain8d steadfast in their goVernae and care. I want to express rny deepest gratitude to Tracy Seymour, who took on thg role of Interim CEO during thi5 turbulent time. Her leadership. calm presen. and unwaverirKJ commitrnent helped steer the organisalion through uncertalnty and ensured continuity for th8 people and familles we support. This itnpad report refl1$ not just the outcomes of our work, but the spirit In whl¢h11 was delivered. 11 tells the story of resilience, creatlvlty, and care of staff going akx)ve and beyond, of families findirw hope, and of indlviduals achieving r8rn81kable progress. As we welcome our new CEO. Anna McEw8n, we do so th optimism 8nd renewed purpose. Anna brings a wealth of 8xpeii8nce and a deep und8rstanding of inclusive practice. l Am confidentthat und8r her leadership, Centre 404 will continue10 9row. evolve, and thrive. Thank you to everyone who has been part of this joumey. Your support, beliof, and partnership have mad8 811 the dIfferen. A company limited by guaran188 and not haviry a share ¢apilal Icotnpany Number.. 22702991
Annual Report and Consolidated Financial Statements for the year ended 31 March 2025 CENTRL4404 Supportlnqp•opl•wllh l••inlng Trustees. Annual Report Ilncorporating a Directors Report) The Trustees (who ars also th8 directors) are pleased to present their r8FK)rt forthe year ended on 31 March 2025. This report des¢ribes what Centre 404 is Set up lo do and what we have been doing in the last year. It also explain5 our structure and governanc& processes. 11 in¢ludes our annual accounts and explalns our plans for the coming year. Additional inforrnalion about our a¢lriities Can be found in our Annual Revlew, which can obtained from our main offic8 and our website. Statement of Trustees Responsibilities The Trustees (who are also the directors of Centie 404 for the purposes of company lawl are responsi1e lor preparing the Report ol the Trustees and the financial statements in aw)rdance with applicable law and regulations. Company law requires the Trustees tts prepa financia5 statements for each financial year. Under that law, the Trustees have elected to prepare the financial slalements in accordarn with the United Kingdom G8n8ra15y Accepted Auounling Pracb"ce Iunited KinOM Accounting Stsnd8rds and applicable lawl. Und81 company law, the Trustees must not approve the financial st8tements unless they are satisfied that they gwe a tru8 and fair view of the State ofaffairs ofthe charity and ofthe incoming re50urees and application of resouices, including the income and expenditure of the charity lor that period In preparing these financial slaiemgnts. th8 Tmstees are required to.. Seled suitable ac¢ounting policies and then apply them consistently ObseNe the methods and principles of the Charity SORP Make judgments and accounting e5ts"rnates that are 3$Onable and prud8nt Prepare the financial stst8rnenis on the ooino ¢oncem basis unless it is inappropriate to presume that the charity will continua in business. The Trustees ar& responslble for keeping adequat8 aC(unti[J 18coids that are sufficient io show and explain the charily's transactions and disclose with reasonable accuracy 8l any time the finan¢ial position of the charily and enable th8rn to ensure that the finan¢ial stat8m8nts compty wth the Companies Act 2006. Thgy are aL%o responsible for safeguarding the a5se15 of the Charity and hence for taking reasonable steps for the pr8V8ntion and detectlon ol fraud and oth8r irregularities. In so far as the Trusiees ar8 aware". The Trust88s have taken all steps they ought to hav8 taken to make themselves aware of any relevant audit information and to establish that auditor is aware ol that information. The Trustees ar8 responSie forthe maintsnance arKI intégrity of the corporate and finanual infoimats.on incJud8d on charlty website. Legislation in the United Kingdom governing th8 preparation and dissemination of finanelal statements may differ from legislation in othgrjuiisdictions. There is no relevant audit information of which the charily's auditor 18 un8wara. Auditor In accordan with the Companies Act 20(b, a resolution proposing thè appointment of the auditor will b8 put to the Annual General Meeting. Structure and Legal Status Centrg 404 is 8 registered charity and constituted as a cimnpany limited by guar8n188. Th6 instruments governing the charity are the Memorandum and Artic5 ofAssociation. Members ol the charitable company guarantee to contribute an amount not exeeeding £1 to Ihe assets of the charitable company in the èvent of winding up. The Truste8s are rnembers ol the charitable comp8ny, but this entitles ihem only to votlng rlghts. 61Page A company limit8d by guarantee and not having a share capital Icompany Nurnb8r'. 22702991
Annual Report and Consolidated Financlal Statements for the year ended 31 March 2025 CENTRL4404 SuppbrtlnhYp•opltwl*h le•inlng Structure and L8gal Status Iconllnyedl The charity is gov&rned by a Board ol Trus18es co118Ctwely referred to as the Trustees. These Trustees are a180 the Dire¢tors of the company for Compani&s Act purposes. Governaneè Trustees are members of the Board. In addition, they Chair the following 5ub-commiltees'. Services. Children & Young People, Quality & Safeguarding IQ&SI, and Finanee & Resources. Thes8 subcommittees are directly accountable lo the Executive Board and are joinlly responslble lor adirising and overseeing the work ol the organis8lion's seTh4 areas. The 8oard of Trustee5 m88& at1east four limes a year and Is attended by the Chief Executs"ve and the Head of Finance & IT. Other members of the Senior Management Team attend when requested. The Subcommillees.. SeNices and CYPFE meet four limes a yeai," Q&S two times., and the Finance & Re50urce$ six lin)es and rninutes ol these meetings are presented to the Board of Trustees. As outlined in the Articles of Assoaation, the numb8r of Diréctorstfrustees forfflirvJ the Board ol Trustees shall be not less than etght, or more than fifteen. The Board of Trustees may at any time appoint any member ol the Charity as a Trustee. Trustees so appointed shall retain their Offi only until the next Annual General M88ting, where they shall be 81igible ft)r re-election. The Board of Trustees reviews its membership annually to ensure it is repres8ntativ8 01 the Servi users and the community we sepJ8. The 8oaid of Trustees comprises s mixture of individuals from a wide lange ol backgrounds including family Car$ of children or adults with a learning dis8bility, cuiient ser%4ce users, individuals with speafic professional skills and IndidUalS from the charitable and housing sectors. Centre 404 is committed to keeping this balan in order that th8 organlsalion has strong s8rvK8 User involvement at all leIS and is user-directed. The Board of Trustees also revi8WS the skills and professional expertise ol Trustees to ensure there are no knowledge or experien gaps which would put the strategic managernent and devekjpment of the organisation at risk. The training negds of Tiustees a rewewed throughout the year and at away days. Trustees ale regulaily kept up lo dale with training opportunities and conferen5 that will further enhance thelr knowledge and Confiden in their role. Potential candidates lor the Board of Trustees receive a briefing pack about the roles and responsibi1ilie5 of a Trustee and hav8 the opportunity to attend a Board tneet5ng and V11 Cenlre 404 to understand its work befor8 Ikino elected. Truste8s ar6 invited to meet senior siaff mefflber5 and visit as many actilts, tsr projects as they are able io on, they are elected. Manag8m8nt The Board of Trustees is responsible for the overall strategy arKI rnanagement of the organisation. The day-ttsday rnanag8ment ol the charity, inrjuding staff and financial matters, is delegated to the Chief Ex8cuts"ve Offitsr ICEOI. Th8 CEO Is supported by a s&nior managementteam comprising of Heads ol servi for the following aaS olour work.. Finance and IT., Adult Services.. Children, Ytyjng People. Families and Engagement,. Community Services," and People and Cullure. The senlor management team reports d1cl1Y to the CEO. Th8 Centre 404 remuneration comtnittee is made up of th8 Chair, Vice Chair, and the Treasurer. They meet when required to review the salary of the CEO and other key management personnel. The commilt&e carefully benchmarks these senioi salaiies against similar rde5 in similar organisations and where possible aim for the rnedian salary. The length of $8rvic8, qualifications, experience. and specialist knowledge of th8 person are also taken into consideration when decwJiThJ a final salary. A Company limited by guarantee and not having a Share capital (Company Nutnber.. 22702991
Annual Report and Con5015dated Financial Statement5 for the year ended 31 March 2025 CENTRL4404 Supporllnqp•opl• Lvlthlirrtlhp dlibHlll•&•uu¥m4TrlhTI1ItI•$ Rlsk Assèssment The charity has in plac8 a risk management pro$$ to assess potential areas of risk and lo implemenl strategies lo ènsure that these are managed and minimised. This Involves identification of the types ol risk the charity faces, prioritising them in terms of potential impact. the likelihood ol o¢cuir8nC6 and identifying and trackin9 the piogiess ol measures to mitigate thern. The risk register, which records this information, is regularly reviewed by the relevant sub-committees senior management t8arn in the light ol any changing circumstances. The Trustees review the iisk register annually 8nd satisfy ih8rnsèlves that adequaie systems and produ$ are in place lo manage the risks identified. The risk registerwas reviewed and updated in Febwary 2025. Summary Health & sodal care remains subject lo persistent workforce pressure, inflationary cost driver5 (notably London Living Wage uplifts), 8nergy market volatility, and u)nstr8ined local authority finanS. CQC'5 Single Assessment framework. Ofs18d expectations for children's serwces, and evolving employm8ntld8ta law require sustsined ¢omplian¢e 8ffort. The principal risks identified in lor the period April 2024 to March 2025 are the following.. Principal ri5ks'. Workftsrce supply & retention risk to rota stability arKI agency use,. mltigalh)ns.' 8pprenticeshipslf- Levels, Improved onboarding, targeted hol-spol actions. Pay pressure & NLW cornpre5sitsn risk to diff8renlials and retention,. miligalion5'. structured remunoration policy. Sustalnablllty of our contra¢t$ (fees & cash coll8Ctionl risk of uplifts below c05t and slower payment5', mitigatlons.. ¢ost-tO-S8rve case5, e5calallon, DSO discipline. Cost inflatlon & energy volatllity- procurement strategy and 8ffici8ncy to manage varianc8. Regulatory compliance & $afeguarding- evidence mapped to CQCIOfsled standards. monthly quality audits and PBS focus. Data prolection & ¢yber- Cyber Essentials palhway, MFA, imrnutable backups. fraud Controls We have a robust and detailed action plan in place to mitig8t8 these risks. We are confid8nt W8 will bo Suc$$fUl in managing these risks and to greatty reduce any adver8e impact. We have referred to the guidance contained in th8 Charity Commission's general guidan on public benefilwhen reviewng our aim5 and objectives and in planning our future actfvllies. Mlssion and Vision Centre 404 is working towards a worfd whèré people with learning disabilit18s and their families hav8 th8 SUPPOrt. they need to enjoy the Same rights, freedom, responsibilities, respect. Choi$, and qualily of life as people within the wider community. We 81rn to contribute to this vision by pioviding excellent quality seNices and by supporbno peOe with1earning disabilrtiès and their families to g8t theirvoices and views heard. To ad)ieve our mission, w6 provide the following.. So¢i81 and educational a¢livilig8 for adults with learning disabilitl8s, clubs for clildren with learning disabilities and their siblings. support and advi lor parents and csrers. Supported housing to en8Ne people to live as Indend&ntIY as wssib1e within their own home's soaal functions and outings for children and adults with a arnIn0 disability and their carèis Group actiwli&s and personalised servi8 lor people in reIpt ol personal budgets or dirèct paymènts A cotnpany Ilmlted by guarante8 and not havlng a share capital (Company Number.. 22702991
Annual Report and Consolidated Financial Statements for the year ended 31 March 2025 CENTRLii404 5upportlnqpPj• wlth learnlng M188ion and Vlslon Icontlnuadl Following 8n organisational restructure in 2025, the above activities now fil into the followng Iwo Main service delivery 8reas'. Adult Services - compromising all our Support living, community Services and day seiceS for adults with learning disabilits. Chiklren. Young People Famili85 & Engagement- compromising our outreach support, family 5UPPOrt. SENDIASS ServIS and residential respite home for children wilh188rning disabilities and autism. ACHIEVEMENTS PERFORMANCE AND FUTURE PLANS Centre 404.. Summary of Actlvltltss for the Year Ended 31 March 2025 Overylew Centre 404 supported 1ndiwduals and families armss nine London boroughs. delivering high-quality, P6rson- c8ntred services thatpromote inclusion, independen. and wellbeing. Despite a ¢hallenging extemal environment. our teams dernon5tfated s111en, ¢ompas51on, and creativity, ensuring contlnuily and impact acros5 all serw areas. Adt Servic8S Supported Living We supported 73 adulis with high and complex needs, delivering over 262.000 houts of personalised cale acioss Islington, Brent, Camden, and Haringey. Our sthemes help8d individuals build routin85, develop life skills, and strengthen family ielationships. Day Opportunltles 47 peopl8 Patticipaled in indusive day piogrammes, enjoyir 96 se5sion5 and 31,743 hours of support. Actiwties ranged from educational woikshops to outings. fostering confidence and oommunily engagement. Outreach & Floatlng Support We praded 70,174 hours ol support to 139 adults. helping them connect with their Communit8. access health services. and rebuild independen. Group adivilies and one-ttsone supportW8r8 tailoied tts individual goals. Adult Groups & Actlvltles Weekly sessions such as Friday Night Social and Waim & Welcome Wednesday offered 2,925 hours of support acr058 130 sessions, promoting friendships, creatmty. and joy. Speclalist Setvicas Posltlve gehaviour Support IPBSI PBS supported 21 adutts 8nd chikjren, delivering over 25,000 hours of struciured, proactive care. We d8V81op8d 40+ actlve PBS plans and unducted 25+ quality of life assessments, focusing on skill-building and wellbeing. Harlngey Opportunities Project (HOPI HOP day service supported 15 individuals with comp18x neèds, offering 21,840 hours ol one-to-one ard group supwrt. Progress was trad(ed through personalised goals and milestones. End-of-Life & Dementia Care We worked dosety with families to pmvlde compassionate, p8rS0n-ntred care for individuals with learning disabilities facing dementia or end-of-life challenges. Children & Young People After.School Clubs We supported 26 thildren and young peoplethrough 156 sessiorts and 25,350 hours olinclusive acbvitie5, focusing on communication, confidenc8, and friendships. Hollday Play8chemÈs & HAF Programme 40 children paitipipatsd in 45 sessions with 3.6m hours ol support, ¢ombining nutritU$ meals with enriching actI7t8. Short Breaks Ovemight Stay Our Ofsted-raled Good" Servi supported 41 children across 417 sessions, delivering 20.621.5 hours of care. These breaks offered respite for farnilEs and growth opportunit$ for d)ildren. 91Pa98 A company limited by guarante8 and not havlng a share capital (Company Number.. 22702991
Annual Report and Consolldated Financial Statements for the year ended 31 March 2025 CENTRL4404 Supportlnqp•opl¢ wllh I19 Outreach Support We promded 417 one-to-one sessions lo 41 children. delwering 20.621.5 hr$ ol tailored support at home and in the communily. Supportlng FamÈlies We responded to 3.011 referrals, supporting 323 family CarS through woikshops, coffee tnornings. advocacy, and one-to-one interventions. Services included". 8enefil applications IDLA, PIP. UCI Transport support (Blue Badg8, Freedom Passl Finan21 grants (Family Fund, Cloudesleyl Stral8gic advocacy via Carers Partnership 808rd Families reported high satisfaction, with 100.kn feeling safe and supported. SENDIASS Servlees Enfield. Supported 385 cliènts with EHCPS, m8di8tlon, and school transitions. Waltham For88t. Supported 2,180 di8nls. delivering 1,800+ houis of advice and advocacy. Central Admlnlslratlon and Management Activities that Support Frontline Servlce Delivery Our People Plans The recruitmenl and retention of staff continues to be a national d)allenge across adult social care. D8SPite these pressures, Centr$ 404 has made strong progress in building a su51ainable and resilient Workfor as we exp8nd our r8ach across London. 2024125 Achiev8ments Redu¢ed Staff turnover We hav8 8ucce5sfully reduced siaff luinover to27.72%- slightly below national adult social care ben¢hmark5-128Yo. Skills for Care 20231241. Compared with dotnioliary care services specifically, where turnover often exc88ds 30P]o. Our figure repr858nts strorKJer relative stability in our workforce. Thi8 has been achleved through 8 range of ernploy88 iniliatpies. EnhanGed reward and recognltlon A revised remuneration strategy has b98n Intruced alongsid8 new 8rvJagement a¢tivitl8S Shaped by feedback from our staff survey. A¢hieved Sesl Pla¢6s lo Work aCCdI1811On. Launched our inaugural Staff Awards. ce18br8ting excellence in care and recognising the Contribuon of behind-the-Snes hero8S. Intiodueed a regular staff nawsletter lo strengthen communication and recognition. Strengthened learnlng and development In response lo staff f88dback, we have: Expand8d our mandatory training offer. Introduced Dev81oped Thrlvlng Thursday sesslons. ¢ov8riro a wide range of athlitional toplcs Irorn hgaIthCa and wellb8ing lo learning more about our re9ulalors and th8 different areas ol our work. Health and wellbelng Building on previous initiatives. we have 8xpanded practical wellbeing support, ensuring staff can 8cces5 advice and resources to maintain resilien and manag8 h8alth effectively, Quallty assurance Pilol8d a new internal quallty assurance framework to further embed b881 practi and strengthen a¢ry)untability across all $8rvices. Thls framework will continue to b8 dev8loped and rolled in 2025. 10IPa98 A company limited by guarantee and not having & Sha ¢apila1 Icompany Number. 22702991
Annual Report and Consolidated Financial Statements for the
year ended 31 March 2025
CENTRL•]404
Supportln9p•opl•wlth
Volunteering
Volunt881s contributed over5.000 hours across regular, corporate. and student plaMents. Theirsupportenriched
events, research, and direct seNces.
The Year Ahead
As the new CEO ol Centre 404, I'm excited to begin this next chapter with you-our community ol people w8
support. farnilies. staff, and volunte8rs. The yearahead is about listening. learning, and sh8pino ourfuture together.
Over the coming year, w8,11 be reviewing our slra18gy and selling priorities for the coming years. Together we will
make a new pl8n based on what people tell us is important to them. This means talking with 8V8ryone involved in
Centre 404- wheth8r you use our services. care for someone who does. work with us, orvolunteeryoui tirne. Your
voice5 will guide us as we defille what matters most and howwe can make the biggest impact.
we' also investing in our ntral teams and syst6rns- Finance, HR, and digital- to ensure the organisation wns
STnoolhly and sustainably. This will help us better support our frontline staff. so ttrY ean continue deliv8ring high-
qU81ity, petson
Annual Reptsrt arrfl Conoc4ldotsd Fln•nclal Statom•ntslor th• ythr dfjd 31 Mr¢h 2025 CENTRL4404 R•••r¥M Polky loonllnu•dl Thhl$ hlowtho yDfèndl0¥0l ofthr•• rr•)nthi. Exp•ndNurn14 •XP•Ll b) to £11.451.382 In W45 ith •nlk4xtsd Irm•s•• In in(¥)m•. R•N•• In •xc•wof£23 mlllbn, rnw••ent A Igthnt bufferlcf
ny fort rknr¥J wThtingend•$.
The Truthos Iw• conthr•d (r•filythl •d•9U•¢y Otth• wnBntrnf•TV•• •TrJ irn wmfort•bl• Ihl th • wjfficientto •d•4talY prot•rtC•fitr• 404from wfvro80on 0xpenr rflrKXnD 8m•ll Cowyny Prnvl•lon¥ r•pJrthub•M pr•pr•dlThKfAryknA1h th• ¥•d•l PrO¥4throfDrWIujrr91rn1jl uTrl•r yrt 1S ofl coryAnIA&2tsx. 14)wmdbyth• Bo8Td on qndMdon trolrb•hllby'. Mor•I EllioK Chairg•rnin Dale". 26 Septetnber 2025 121Pag? A•ny Iwnw by *rKI nothIrY • lenY Nwrlo•r. 227)
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 Opinion We have audited the financi81 statements of C8ntre 4041'the ccmpany'l for the year ended 31 March 2025 whth comprise the Slatetnent of Financial AGllvilies, the Balance Sheet. the Cash Flow Slatemenl and not88 to the financial statements. in¢luding signifiGanl accounting policies. The financial oporting frarnework that has been applied in their preparation is applicable law and Uniled KingdoTn Accounting Standards, including FRS 102 'The Financial Reporting Standard Appll¢able in the UK and Republic of Ireland, (United Kingdom GeneTally Accepted Accounting Practice). In our opinion the fin9nal statements.. give 8 true and fair view of the stale ol the Charitab c(*rpany'5 affairs as a131 March 2025 and of ils incoming resource5 and application ol resources, including ils income and expenditure, for the year then &nded., havg been properly prepared in a¢cordance with United Kingdom Generally Accepted Accounting PiaGti¢e,' and have been prepafed in a¢cordanc8 Wlth the Tequir8rnents of the Companies Act 2006. Basi5 for oplnion We ¢onducted our audit in accordance with International Standards on Audillng IUKI IISA5 IUKII and applicable law. Our responsibilities underthose standards are further describèd in the Auditor'5 RespOnsiblItIeS for the audil of the fin8ncial slal¢mentS section ol our report. We are indep8ndent olthe charitable company in 8cix)rdance with the ethical qUirementS that are relevant to our audit of th8 finanoal statement5 in the UK. including the FRC'S Ethical Standard, and we have lulfi110d ourolher elhl¢al r8sponsibillliès in accoidan¢e wth these requirements. We believe Ihal the audit eVIden w8 have obtained is Skjffiaent and appropriate to provide 8 basis for our opinion. Concluslons r8latlng to golng concern In auditing the financial statements. we have concluded that the trustees, u$8 of the going ¢onc8m basis ol accounting in the propar8tion of the linancial stalements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to evenis or (x)nditions that, individually or¢o118Ctively, rnay ¢asl significant doubl on the challtable company'5 ability to ¢ontinue as a going concgm for a perlod of at least twelve months from when the finandal stai8m8llts are auttK>fi88d foi 55Uè. Our responsibilities and th8 responslbilili@s of the trustees with resped to going concern a dgsthbed in the relevant sections ol this r8POrt. Other Informatlon Th8 Other inlorrn81ion comprises th8 inforrn3lion in¢luded In the annual r8POrt, other than th8 financ1al slatem8nt5 and our auditor's report thereon. The tiustees are responsible forthe other infom31ion oontained vrithin the annual report. Our opinion on the fin8ncial statements (k)es not cover th8 Othei infofmation and, except to th8 extent otherwlse explicitly stated in our report, we do not express any form of 8SSUran conclusion thereon. Our responsibility is lo read the other information and. in doino so. Gonslder whether the other information is Materially inconsistent with the financial statements or our knowlpdge obtained in the wurs8 of the audit or oth8rw15e appear8 to be Thaterially misstated. If we id8ntlfy such mat9rial inconsistencies or apparent materi81 misslatetnents, W8 8re reqUId lo d6termlne whelh8r Ih8r8 55 a material misstalernenl in th8 finanal slatÈment5 Ihernselves. If, based on the work we have perform8d, we condude th81 the Is a material rni5slatem8nl of this other Informatbon, we are qUired to port that f8d. 131Pa9e A company limSted by guarani88 atKI not having a share capital (Company Number.. 22702991
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 Icontlnuedl other Information Icorltinuedl We have rK)thing to report in this regard. Opinions on other matters pre5CTlbed by the Companles Act 2006 In our opinlon, b8sed on Ihe work undertaken in the course of the audit: the information glven in the trustees, annual port lor th8 financial year lorwhich th8 finanaal statements are pPared is c(S1$tent with th8 financial slalemenls.. and the trustees, annual port have been prepared in accoidance th applicable leg81 requirements. Matters on which we are requlred to report by exceptlon In th8 light of the knowlodge and understanding of th8 Cotnpany and ils environtnenl obtained in Ihe course ol the audit, we have not Klentified mtterial misstatem8nts in Ith6 Strategic report oil the trustees, annual repotL We have nothing lo report in respect ol the following tnatters where the Cornp8nies Act 2(K)6 requires us lo report to you il, In our opinion.. adequate 8ccounh"rKJ re¢ords have not been kept, orretums adequate lorour audit have not been rec8iV8d from branches not visited by us., 01 th8 financial stèlem&nls are not in agreement with the accounting records and returns- or c8rtain disclosu of trustees, remuneration specified by law are not made," or Wg have not received all th8 informabon and exp1anation5 we require for our audit. or the trustees were nol entitled lo pr9P8re the financial slalements in accordance wAth the srnall cornponies regime and take advantage ol the small companies exemption In pparing the Iru$lees' annual report and from proparing a strategic report. Responslbllltles of tTUStees As explained more fully in the Iruste8S' rtsponsibililies statement set out on page 6. the trustees (who ar8 a180 the dire¢tors of the charitable company for the purpos8s of cotnpany lawl ar8 r8sponsib1e for the prop8ralion of the flnancial statements and for being satisfied that they give a true and fair view, and for such internal Control 8$ the Iruste8s deleimine is necess8ry lo enable the preparation of financial $18t&rnents that a fr8e from rnaterial mi85talement, whelh&r due to fraud or error. In preparing the finanual Statements, th8 tfustees are responsibl& for assessing the charitab18 company's ability ta contlnue as a going cOnrn, disclosing, a5 applicable. matter5 re18teil to golng conc8rn and using th9 going concern basis of accounting unless the trustees either intend to liquidate the charitable company or lo cease operations, or have no reallsti¢ alt8rnative but tts do so. Audltor'8 R85ponslbllltle8 for tho audlt of the linancial statements Our objectives are to obt8in reasonable assurdnce aboutwhether the financial statements as a whole are fe from rnaterial misstatement, whether due to fra1 or error, and to ISSU8 an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, bul is not a guarantee that sn audit conducted in aG¢ordanc8 with ISAS IUKI will alway5 detect a material mi5Statement when it exists. Mk*slalemenis can arise from fraud or errol and ar8 considered material if, individually or in aggregate, they Could regsanably be expected to influ8nce the economic decislons of users taken on the basi8 of these financial statemanls. fj41Page A company lifflited by guarant88 snd not hang a shar8 capital (Company Number.. 22702991
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 Icontinuedl Auditor's Responsibilities for the audlt of the flnanelal statements Icontlnuedl A5 part of an audit in accordance with ISAS IUKI we exerci$& professial judgement and maintain professional 5cepticism throughout the audll. We also.. Identify and assess the risks of rnateiial misstatement of the financial slatem9nts, whether due to fraud or error, design and perform audit procedufe5 responsive lo those risk5. and obtain audit evidence that is sufticient and appropriate lo provide a basis for our opinion. The iisk ol nol detecting a rnalerial misstalement resulting from fraud is higher than for one resulting from error, as fraud may involve ¢ollusion, forgery. Sntenlional omisslons, rnisropresentations, or the overiide of internal control. Obtain an understanding of intemal control r81evant to the audit in order to design audil procedures that are appropiiale in the circumstances, but not for the purpose5 01 expressing an oplnion on the effectiveness of the tharitable company's interna1 control. Ev8lu31e lh8 appropriateness of accounting policies used and the asonab1eness of a(Lounting 8slimate5 and related disclosures made by the Iru5te8S. Conclude on the 8ppropri3teness of the trustees. use ofthe going concern basis olaccounting atKI, bas on the audit eviden¢a obtained, whether a m818Tial uncert31nty pxists r81ated to events or conditions th&t may cast significant doubt on th8 charitable company's 8bility to continue as g going conrn. If we conclude Ihal a rn81erisl unrtainlY exists, we a reqUId to dr8W 8ttention in our auditorfs report to the related disclosu$ in th8 fi'nancl81 statements or, if such disck)sures are inadequate, lo tnodify ouropinion. Oui conclusions are based on the audit evidence obtained up to the date ofourauditorfs pOrt. However, future events or conditions may cause the charitable company to cease to tillue as a going concern. Evaluate the overall presentation, structure 8nd conlent ol the financial slatetnenls, in¢luding the dls¢lo$ur85, and whether the fin8ncia151aternents represent Ihe undeilying transa¢lions and events In 8 mariner that achi8v88 f81r presentation. We communiG4te with those charged with 9overnanc8 regarding. among oth8r matters, the planned scop8 and timing of the audit and significant audit findings, including any significant defi8e$ in Inlem31 control that we identify during our audit. Explanation a$ to what extent the audlt was considereil capable of detecting Irregularltles, Includlng fraud The obje¢liv8s of our audit in respect of fraud. a". lo identify and a85ess the risks ol ma18rial rni5slatement of th8 rinanGial slat8rnents due to fraud,. to obtain suffiaent appropriate audit evldence r9garding the assessed risks of rnateriHI missl&lement due to fraud. through designiw and implementing appropriate responses lo those assess8d r15ks.' and to sPOnd appropriately to Instan of fraud or suspected fraud identified during the audit. How8V8r. the primary respon5itiility for the prevention and detection of fiaud rests with both management and those charged wilh goveinance ol Ihe ¢harilable company. Our approach was as follows.. We obtained an understanding of the legal and regulatory requirements applioabl& to the charitable company and considered that the most significant aro the Companies Act 2006. Ihe Charities Act 2011. the Charity SORP. and UK financlal reporting standard5 as issued by the Financial Reporting Counci We obtained an understanding of how the charilab18 company COFnpliÈs with these requirements by dls¢ussions wth tnanagemenl and those charged with gov8rnance. We assessed th8 risk of tnateiial misslatemenl of Ihe financial sta18m8nt5, including the risk of rnaterial fflisstalernent du& lo fraud and how it might occur. by holding dis¢ussion5 Wlth tnanagement and those Charged with goverllance. We inquSred of rn8nagement and those charged with gov&rnance a5 to any known instances of non~ cornpliancè or susp8CtBd non-complian¢g With laws and regulatlons. Based on this understanding, we de5ignÈd specific appropriate audit procedure5 to idenlify in8tanc88 of non-compliance wth laws and regul8tions. This Induded makin9 enquiries ol m8nagem8nl and those charged with govemance and obtaining additional corroboraliv8 evidence as required. 151Pago A company limited by guarantee and not having a Sha capiial (Company Number.. 22702991
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 Iconllnuedl Use of our report Thi5 report Is made solely lo the charitable ¢ompany's members, as a body, in aecoidance wllh Chapter 3 of Part 16 01 the Companies Act 20(b. Our audit work has undertaken so that we mighl state to the cornpany's members Ihose matters we a required lo stste to them in an auijitor's report and for no other purpose. To the lulle5t exlenl permilled by law. we do not accept or assume responsibility to any party other Ihan the charitable company and charitable company's Mbr5 a8 a kK)dy, lor our audit work, for this reKM)rt. or for th8 opinions we have forffled. J.A LLe Ne1 Finlay50n (Senior Statutory Audilorl for and on behalf of M(K)r8 Kingston Smith LLP, Statutory Auditor 09 October 2025 9 Appold Street London EC2A 2AP 161Page A company limited by guarantee and not having a share capltal (Company Numb&r'. 22702991
Consolldated Statement of Flnancial Activities Ilncorporatlng an income and expenditure account) CENTRL4404 For the year ended 31 March 2025 4li•bllltl•utlsMi•h•lrlamll•i Year ended 31 March 2025 Ye8r ended 31 March 2024 Unrestri¢ted R8Stricled Note In¢ome from.. Donations 2,352 59,194 10,409,514 45.387 3.330 10,519.777 2,352 59.194 10,4B9,301 45.387 3.330 10,599,564 1,186 11,563 8,643,827 13,893 2,460 8.672.929 other trading activiiies Charitable aclivilie5 Investment Inme.. interest iecelvable other in¢orne 79,787 Total Incorne 79,787 Expenditure on.. Raising funds.. Fundraising and publicily Charitab18 aclivities Total expÈndSture Transfer5 between funds Net Incomellexpendlturel and not movemenl In funds 41,973 10,335.139 10.377,112 10,778 41,973 10,415,542 10A57.515 37,687 8.719,906 8.757,593 80,403 80.403 110,7781 14 153,443 111.3941 142,049 184,6641 Total funds at l April 2024 Total funds at 31 March 2025 14 4,420,899 4,574,342 42,044 30,6 4,462,943 4,604,992 4.547,607 4,462,943 All of the above re5uIt8 are derfved from continuing &ctNltles. The were no other recognised gains or Ioss8S other than those slated above. Mov8m8nt8 in funds are disclosed in note 14 lo the finandal stalemenls. The notes on pages 20- 34 fomi part of these financi815tatetnenl5. 171Page A cotnpany Ilmlted by guaran188 and not having a share capital (Cornpany Number.. 22702991
CENTRL4404 AB at31 MaT¢h 2025 31 Mar¢h 1021 31 Mh 224 Nokn Flx•d •si•ts TArvJlbl• 2.233177 2.233177 2,413,Y 2,413.XO Cury•nta•s•l• D•btsrn Cgh 41 t•nkand ITh hnd 10 11 IW4,722 1,992A76 JJ41,198 1,715,1f 1.184,399 2.899,549 UabMII•# ymr 12 (976,7131 2A71A15 ,8151 2.049,784 4.482,943 4,4tr2.943 N•t ¢umnt4M•ts N•t 1+ 4M04JVI Fund• 14 R••triLd fiJrKI• D•¥gtrd fvp 2,233,577 2,J40.748 41ty4,992 2.413.xe zrJJ7.691 4.4&2.943 Total ¢harttytunth Th••• •lthMts t••n pr•prnd h•c<4JTkn• iththD p[pOnI[rItrAll und•r[l150Ith9 compAnA2cth. Th• •tst•nntsYrn4wwv•dbyth• Tnth•on 26 S•Flwknr2025 1rKlgd0nthIrIIby. Elliott D•r•klAknlst ChlTP•mn CrmY Nwkn•r 227 181Pago AmTrY Ilmit•d byw•rnnt•• orKI noth•¥hga •h#rn rnF4tal (ComrAny Numhr. 22702991
CENTRL4404 Consolldated Statement of Cashflows for year ended 31 March 2025 SPPOrtIngpeOpr• tfi l¢•rnln9 Year ended 31 March 2025 Year end9d 31 Mar¢h 2024 Cashflows from operatlng actlvltles: Net In¢om81lexpenditurel for the reFQrting period 142.049 184.6e41 Adjustment5 for.. DepNatiOn Working capital changes Increase in trade and oth8r receivables Increase In trade and other payab16S Interest r8c8ived Net cash provlded byllused inl operating actlvltles 201.456 210,083 360,428 125,968 45,387 784.514 1562,1421 246,423 13,893 204,193 Ca5hflows from Investlng actlvltle5'. Pur¢hase of property plant and equipment Interest received Net cash provided by Investlng actlvltles 121,8241 126,1711 13.893 12.278 Change in cash and cash equlvalents in the reporting perlod Cash and cash equlvalents at the beginnlng of the reportlng perlod Cash and cash equivalents at the end of the reporting perlod 808.077 1 184399 1216.4711 1,400,870 11B4.399 1992 476 191Page A company limited by guarant88 and nol having a Sha capital Icotnpany Number.. 22702991
Notes to the financial stateménts CENTRL4404 Svpportln9popl wlth leJrnlng For year ended 31 March 2025 A¢Gountln9 pollcles al These financial statetnents have been prepared for the year ended 31 March 2025 wth comp8ratlves for the year end8d 31 Maich 2024. Th8 finanal statements have b88n prepared under the hSsloriral cost convention. and in accordance with applicable Ac¢ounling Standards and the Companies Act 2006. They follow the Financial Reporting standard applicable in th8 UK and the Republic ol I18nd IFRS 1021, Charitips SORP FRS 102 and the Charitie5 Act 2011. The Charity me8ts the definition of a public benefil entity under FRS 102. The financial sta18menls have been prepared on a going concern basis (see seolion ul. Th8 y8ar end results ol the Charity in th8 year 15 a Surplus of £142,04912024.. deficit of £84,664). bl Voluntary in¢0rn8 Voluntary income received by way of donation5 and gifts is included in full in the statement of financial activities when reTrNable. Income from leoacie5 15 accounted for on a receivable basis and is recognised in full In the financial statetnents in the period in which probate 15 gianled and Ihe amount of the legacy can be estimated with reasonable accuracy. The income from fundiai5ing events is shown gross with associat8d c05ls included In fundraising c051s. cl R8venue grants Revenue grants are credited to the statement of finandal actl¥Aties when received 01 recewable whS¢hever Is earlier. Where unconditional entillemenl to grants receivable is dependent upon fulfilment of conditions within the charity's conlrol, the incorne is recognlsed wh9n Ih8r8 is sufficient evidence Ihat ¢ondilion5 will be m8t. Where the 1s uncertainly as to whether the charity Can m8et such conditions. the income is deferred. dl Supply of goods and services Income generated frotn the supply ol goods is included in the statement of financial activitie5 Inet of VATI in the perw)d in which the supply 15 tnade. Income under contracts foi servlees Is In¢luded in the financial stalements as entitlement is earned through completion ol the ¢onlract. el Restdcted funds Restrict8d fund5 are to be used for specific purpose5 as laid down by the donor. Expenditure whlch meets these ¢rit8ria 15 chaiged lo the fund. fl Unrèstricted funds Unrestricted funds are donations and other income received or generated for the charitable purposes and are available for use at the di8cr8tion of the Ttustees In furthgranc8 of th8 general oblect4ves ol the Charity. gl Designated funds Designated funds are unrestricted funds earmarked by the trust888 for pattieular purposes or pro118. 20IP8g8 A company limit8d by guarantee and not havin9 a share capital (Company Nurnber.. 22702991
Note5 to thè financial statements Icontinuedl CENTRL4404 S¥pportlngpopl• wlthle•rnlng dlsabllll•&autlim&th•lrf4rnllhs For year ended 31 March 2025 Accounting policies l¢ontlnuedl hl Transfers between funds Transfer5 bebween funds are mad8 when expenditure on a fund has 8xceeded the income generated. il Penslon s¢h8me The Char4ty ofters a pension plan Idefined ¢ontributK)n pensvjn 5ehemel to its MoyeeS, which Is administered by People's Pgnsion. The Chaiity makes contributions into the plan. Employees may also make individual conliibutions within the lirnit5 set by HM Revenue and Custom5. Such contributions ar8 held In funds administ8r8d completely Independ&nlly of th8 Chaiity's finances. The pension cost charge represents contributions payable under the scheme by the charitable company to the fund. The charitable company h85 no liability under the 5ch8me other than for the payment of those contributions. T ¢onlribulions made by the Charity a accounted for on an accrual basis. j) Exp8ThJiture Expenditure is rg¢ogni58d in the period in whith it is incurred and once there is a legal or construclive obligation lo make a paym8nt lo a third party. it is probable that settlement will be required. and th8 arnounl ol Ihg obligation Can be measured r81i8bly. Expenditu in¢ludes attributable VAT which ¢annot be recovered. Expenditure 15 a11ocaled to the particular activity Whe the cost rela18s diiectSy to that a¢tivity. Cost8 ofoenerating funds indude the costs inCUrd In generating voluntary income and the costs ofdirect publicity inl8nd8d lo raise the profile of the charity. Where information about the aims, objectives and projects ol the charity is prowded lo potential b8n8ficiaries, the Gosts associated with thi5 publiaty are allocated lo charitable expenditure. Where suth information about the airn5, obje¢lives and proj&cls of the Charity IS 8180 provided to potential donors, activity costs aro apportioned between lundiaising and charitable activities on the basi5 of aa ol literature occupied by each activity. Charitable expenditure Comprises servi5 supplied, and aclivilies undertaken which are Identifiable as wholty or rna1n in 5UPPOrt of the Charity's objectiv85. Support costs are those costs which enable fund generating and charitable activit$ to be undertaken and include finance cost5, governance costs and general property maint8nance. Where aclivllies incurred relales lo more than one c05t category, il is apportioned on the rn05t appropriate basis, predominantly wlth reference to staff time. and on a r8asonable and consistent basis. kl Allocation of support costs Support costs psent indir8Ct charitable expendlture. In ord8r to C8rry out the prlmary purposes of th8 Charity, it is necessary to provide support in forrn of personnel development, financia1 procedures, PIOV15ion of office service5 and equipment and a suitsble working envlronment. Expgndilur8 is allocated to activities based on an estimate of staff titne Spend on each activity. 11 Governance ¢osts Gov8rnance c05t5 are the wsls associated with the governance arrangernents ol the charity. Thes8 Costs are asso¢iat8d with con5tilutionaS and stglulory requirements and in¢lude any costs associated with the strategic management of the charity's activities. 211P89 A company limited by guarantee and not having a share capital (Company Numb8r'. 22702991
Notes to the financial statements Icontinuedl CENTRL4404 Svppprtlrtip•ople wlth l•arnlng dI¥•bNIll•4ll¥m&thfl•thI1J•1 For year ended 31 March 2025 Accounting pollcles Icontinuedl rnl Value Added Tax IVATI Value Added Tax is not r8cov8rablè by the Charily, and as such Is included in the relevant costs in the Sta18ment of Financial A¢livities. n) Fixed assets Tangibl8 fixed assets other than f8hOld land and property are slated al c05t less accumulated deptiatIon. Where part5 of a fixed asset have different Useful Ilves, they are accounted for as sepamte it8ms of fL¥ed assets. Depre¢lalion is provided at lates calculated to writ8 off the cost, less estimated residual value ol each asset over ils expected useful life. as follows.. Fixtures. fiiting5, and equipment Motor vehic18S Buildings 33.33% 01 cost 20% 01 cost 5gA of cost The charitable company's polry is only to capilali5e assets costing more than £500. Equipment including computer5. furniture, and fittings, costing le5S than £500 per indpiidual items 01 group of Telated items is wrilt9n off in the year of acqulsilion. Equipm8nt purchased from revenue grants in exce5S of £500 is written off in lull in the y88r il is acquired. Assets a revigwed for irnpairment1f clrcumslan¢es Indicate their carrying value may exceed their net realisable value and value in use. Th8 original ¢osl ol land of£89,117 is tK)t being depie¢ialed. In the opinion ol the Truslees. this represents the land value of the site and hence no depreciation is charged. The property is used by the ¢harlly lo luifil Ils obleclives. ol Rent Renta15 payable under operating lease5, Whe subslantia11y all the iisks and rewards ol ownership remain with the lessor, are charged to the statetnent olfJnan¢ial activili8s on a 51raighl-line basis overthe rninimum lease lerffl. pl Cash and cash equlvalents Cash and cash equiva18nts include deposits repayable on detnaTrd without penalty or have a maturity ol less than three months from th8 date of acquisillon. Short term mon8y marketdeposits and fixed t8rm cash d8POSits which do not meet this criteria are held under current 8888ts a8 short term deposits. Cash ar bank deposlS 8r8 slated at the cash aMnI. ol Financial instruments The charlly has financial asset5 and finan¢ial1ial1t45 of a kind that qualify as basic finanual instruments. Financial instruments ar8 initially COgnised al transaction value and subsequ8nlly m885ured at the present value olfuture cash flows lamortised costl. Financial assets held at amortised cost compris8 cash at bank and in hand. short term ¢ash d8W51ts #nd the charitab18 company'5 debtors excluding prepayments. 221Page A company lirnited by guarantee and not having a Share capllal (Company Number 22702991
Notes to the financial 5tat&ments Icontinuedl CENTRLK1404 Supptsrtlnip•opl•wlthle•rnlng For year ended 31 March 2025 AGGountlng policies Icontinuedl rl Financial instrurnents Icontlnuedl Al the end of each reportin9 period finanaal assets measured al amortised cost a assessed for objective evidence of impairment. 11 an asset 15 itnpaired the Impairment loss is th8 difference belween the ¢arrying amount and the present value ol the estimated cash flows discounted at the 8sset's original effective Interest rat8. Th8 impairment loss Is COgniSed in profit or1055. If Ih81e is a de¢rease in th8 irnpairrnent105s arising from an 8venl occurring after the impairment Wds re¢ognised, the impairment 15 reversed. The VerSal is such that the curnt carrying arnount does not exed what the carrying amount would have been had lh8 impairfflent not previously been recogni5ed. The impairment reversal is recognised in profit or loss. Financlal assets are derecognised when lal the Contractual right5 to the cash flows frorn th8 as88l 8xpiro or ar8 Settled,. or Ibl subslanlially all th8 risks and iewards ol Ihe ownership of the asset are transferred to another party., or Icl despite having retained sotne significant risks and rewards of ownership, control of the asset has b88n transferred to another party who has the practical abi11ty to unilateralty s811 the asset to an unrelated thlrd paty without imposing additional $trICtIOnS. Basi¢ financial liabilit18s, includlng trad9 and oth8r payable5. bank loans, ex¢luding deferred incotne are initially recognised at transaction price, unless the arrangement (x)nstitules a financing transaction, wh8re the debt in5tiument is measured at th8 present value ol the lulure receipls discounted at a market rate of interest. Debt instruments are subsequently carried at amortlsed cost, using th8 8ffectiv6 Inte$t raie method. Fees paid on lh8 establishment of loan facilllies arg recognis8d a5 transactlon Costs of the loan to the extent that11 is probable that some or all ol the fa¢ility will be drawn down. In th1s ¢ase. the f88 is deferred until the draw4own occurs. To the 8Xtenl Iheie is no evlden¢e that it is probable that some or all of the fa¢ilily will be drawn down. the lee is capitslised as 8 pre-payrnent lor liquidity servic8s and arnortised over the period ol the latllity to which il relates. Trad8 payable5 are obligatlons to pay forgoods or service5 thal have been acquired in the ordinary course of business from suppliers. Accourils payable are Classified as current liabilities If paymenl 1$ due within one year or less.11 not, they are presented a5 non-current liabilili8s. Trade payables are re¢ognised initial at transaction price and 5ub5equently measured at amortised cost uslng the 8ff8ctiV8 inieiest method. Finan¢lal liabilities ar8 derecogni5ed when the liability is extinguished, that is when th8 cx>ntractual obligation is dlseharged. cancelled, or 8xpires. No discounting has b88n applied to these flnancial inslrum8nts on the basi5 that the period over which 8niounts wi11 be settled are such that any discounting would b8 irnmaterial. 231Page A company limited by guarantee and not having a Sha caFitsI Icompany Nurnb6r.' 22702991
Notes to the financlal statements Icontlnuedl
CENTRL
Notes to the financial statements Icontinuedl CENTRL4404 Supportlngp•tspl•wlth learnlng dliiblll1l•ia¥llsm•*tsTd•mlll•$ For year ended 31 March 202S Year 8nded 31 March 2025 Donallons and legacSe5 for the year 8llLf8d 31 March 2025 Unrestricted Restrl¢ted Donabons Legacies 2,352 2,352 2,352 2.352 Donation$ and legacies for the year ended 31 March 2024 Year ended 31 March 2024 Unre5tri¢ted Restllcled Oonation8 Legacies 1,186 1,186 1,186 Year ended 31 Mar¢h 2025 Other trading aGtlvltle$ for the year ended 31 Mar¢h 2025 Unrestricted R88tricted Local fundraising Rent81 incorne Carp8rk fees 21.013 34,711 3,470 59,194 21,013 34,711 3,470 59,194 other trading activities for the year ended 31 Maich 2024 Year 8nd8d 31 March 2024 Unrestricted Restricted Local fundraising Rental incorne Carpark f885 3.134 6,885 1,544 11.563 3,134 6,885 1.544 11,563 Year ended 31 March 2025 Income from charitable acli¥itie$ for the year ended 31 March 2025 Unrestricted Restricted Lelsure & L8aming Centr81 Family SupFX)rt Housing 3,260,025 23,471 212.176 6 913.842 10.409,514 10,908 57,623 11,256 3270,933 81,094 223,432 6,913,842 10,489 301 79,787 Income from charitable actlvltles for the year ended 31 March 2024 Year ended 31 March 2024 Unrestii¢18d Restricted LeIsu & L8aming FaTnily Support Housing 2,482,861 207,685 5,894,431 8,584 977 9,137.00 49.713.00 2.491,998 257,398 5,894,431 8,643.827 58,850 251Page A wrnpany Ilmlled by guarantee and nol having a share ¢apilal Icompany Number.. 22702991
Notes to the financlal Statements {contlnuedl CENTRL4404 Supporllnyp*opl•wllhleirnlny dlsablll¢l•&aull¥m&lhclrlamllles For year ended 31 March 2025 Expendlture for the year ended 31 March 2025 Unre5tri¢ted Restrlcted Total Cost of raising fund5 Fundraising and publicity Charitable aclivities Learning and leisure Central Family support Housing Total expendSture 41,973 41.973 3,108,255 86,6ff) 364.970 6,775,314 10,377,112 20,189 55.186 5,028 3,128,444 141,786 369,998 6,775,314 10,457,515 80,403 Support costs (see below) Dlrect staff costs Direct costs Total Cost of raising funds Fundraisin9 and publicity Charitable actiwties Learning and l&isure Cenlral Fatnily support Housing Total expendlture 41,278 695 41.973 2.374,185 271,347 55,186 35.397 145,227 50Y,852 462.912 86.600 80,485 1,162,567 1,812,564 3.128,444 141,786 369,998 6,775,315 10,457,516 254.116 5,467.521 8,137.100 Analysi5 of governance and support costs The breakdown of support costs and how these were allocated belween governan¢8 and other support costs is shown in th8 table below.. Governance related support costs Other support costs Basls of Total apportlonment Support ¢osts include.. staff costs Nolg 7 Marketing, fundraising, puuications Human re50ur¢es Premises costs InlormatK)n tethnology Office tunning costs Prof8S5ional fees and financ8 Costs Oth8rs and depreciatlon 35,845 1,036 959 1,394 6,134 5,598 660 10,761 24.0(K) 986.290 28,567 26,431 38,432 169,126 154,348 92,845 227.938 1,024,135 29,603 27,390 39.826 175,260 159,946 93.705 238.699 staff tirne staff time staff lim8 staff lim& staff lime staff tirne staff time staff lime direct allocation 24.000 Audit fees 86,587 1,812,564 Support and govemanc8 costs are apportion8d based on time spent on th8 projects. 1.725,977 Professional support ¢osts includ8 th8 internal ¢osis of strategic plannlng and providing training, advice, and other support to the trustees. Governance costs includ8'. Audit and ac¢ounlancy [865 linclu5Ne ol VATI Governance and professional support for trustees Support ¢osts (see below) 24,000 6,735 55,852 86,587 261Page A company limited by guarantee and not having a share ¢8pit81 (Company Nurnb8r 22702991
Notes to the flnancial statements {contlnuedl CENTRL4404 S¢wiortlngpople wllh le•rnlnq dAsiWll¢l•&aulim&th¢lrfimJlles For year ended 31 March 2025 Expendlture for the year ended 31 March 2024 Unrestrlcted Re5trbcted Total C05t of ralsing funds Fundraising and publldty Charllable aclivit18S Learning and leisure Family support Housing Total expenditure 37,687 37.687 2,613,879 295.854 5,721.349 8,668.769 36,768 52,056 2,650.647 347,910 5,721,349 6,757,593 88,824 Support costs15ee below) Dlrect staff 05t$ Dlre¢t costs Total Cost of raising funds Fundraising and publiclty Charitable aclivili&s L8aming and leisure Family support Housing Total expenditur8 37,102 585 37.687 2,012.160 274,972 4,673,687 6,997,921 247.014 32.473 121,732 401,804 391,473 40,465 925,930 1,357,868 2.650,647 347,910 5,721,349 8.757,593 Analysis of governance and support Costs The breakdown ol support costs and how Ihese were allocated between governanc8 and other support costs is shown in the table below.. Governance related support cost5 other support costs Basis of Total apportlonment Support costs Include.. Stsff cost5 Note 8 Mark8ting, fun(5raising, publications Human resources Piernises ¢osis InfOall0 technology Office running costs Professional fees and IInae ¢ost8 Others and depr8ciation 37,683 779 1.095 1,404 7,716 6,272 460 18,009 715,971 14,803 20.813 26.669 146,600 119,161 8,732 204,107 753,654 15.582 21,908 28,073 154.316 125,433 9,192 222,116 27,594 staff litne staff time staff tim8 staff tlme staff lime 51aff lime staff lime staff time direct allttation 27,594 Audit f99S 101,012 1,256,856 1.357.868 Support and governanc8 (X)5ts are apportioned on the basis of tlme spent on th8 projects Profession81 support costs includ8 the internal costs of strategic planniw and prowkding training. advi. and other support lo the trustees. Gov8rnaTr costs Indude.. Audit and accountancy fees lin¢lusNe of VATI Governance and profess1onal support for trustees Support costs1$88 below) 27.594 7.269 66,151 101,014 271Page A cornpany limited by guarantee and not having a share capital Icompany Numb8r.' 22702991
Notes to the flnanclal statements Icontinuedl CENTRLi1404 5uppprtlntyp•opl•wlth For year ended 31 March 2025 Net Incomellexpenditurel for the year Year ended 31 March 202S Year ended 31 March 2024 This is staled after chatgirKJ'. No18 Depre(ialion Auditor'5 rernuneration". Current year audit lees lindusive ol VATI. 201,456 210.083 24.000 21,586 "Currentyear a{lIfe@S {gxcIusiv8 of VA7) 20,000 17,988 7. Staff ¢o$ts and numbers staff costs were as follow5.. Year ended 31 March 2025 Year ended 31 March 2024 Salaiies and wages Social security costs Pen$K)n conlributK)ns Other staff costs 6,338,568 524.784 210.367 46,329 7.120,048 2,252,146 9,372,194 5,147,815 404.731 95,153 24,863 5,672.562 2,103,876 7.776.438 Agenw costs Other staff costs include apprentlce levy. recruilrnent 8xp8ns8s and annual leave expens88. Year ended 31 March 2025 Number Year ended 31 March 2024 Number Ernployee5 earning above £60,000 as fo11ows'. £60,000- £69,999 £70.0(K)- £79,999 £80,000- £98,999 Employgrs p8n5ion contributk)ns in respect ol Ihe 412024.. 11 employees were £106,63412024.. £11,824). The average monthly head count for the year wa5 29112024.. 2211 and the average rnonthly number of full- tlrng 8qUIV81ent employees linduding casual and part-timè stattl durlng the period was as follow5.. Year ended 31 March 2025 No. 63 22 Year ended 31 March 2024 Leisure and Learnlng Central Fafflily Support Housing 61 22 175 269 176 268 281P8ge A cotnpany limited by guarantee 8nd not having a share capital (Cornpany Number.. 22702991
Notes to the flnanclal statements Icontinuedl CENTRLi1404 Supportlngpeopl•wllhl•*rnlny For yèar ended 31 March 2025 Staff costs and numbers Icontinuedl The key management personnel in charge of directing, eontrolling, running. and operating th& charity on day-to-day basis comprise th8 Trust88S together with the Chief Execullve, Director ol People & Culture, Director of Services. Director of childn, Young People, Families & Engagement, Head of Flnan¢e & IT, and Head of Cotnrnunity Support Servlces. The total remunoralion payab18 to Key Managernenl Personnel during the year w8$ £466,58212024.. £406.0131. No r8muneration is paid to the Trustees. No expenses wer& clairn8d or paid to Trustee5 during the year 12024.. Nill. Redundancyllemilnation payments Durlng the period, ¢ontractual termination benefits totalllng £23,00012024.' £nill werg Paid in full to onè member ol slaff12024.' nill. An 8x-gratia payment of £137,00012024.. £nill and a long service award of £400 w8fB 8L%o paid to thls employee12024'. £nill. Taxatlon Centre 404 15 8 regi5teied charity and Is therefore potentially ex8mpl from laxalion of its incotne and gains as Centw 404 falls within the definition of a Charitable Company as defined in Part 1, Sch8dul8 6 of the Finance Act 2010. No tax charge has arisen during the year. Tanglble fixed asset5 Fumiture Freehold property Motor vehScle equipment Total Cost Brought forward Additions Closing balan 3,340,165 112.045 419,644 21,824 441.468 3.871,854 21,824 3,893.678 3,340.165 112,045 Depreciation Brought forward Charge for the year Closing balance 1,005.188 162,552 1,167,740 80,817 11,589 92.406 372,640 27,315 399,955 1,458,645 201,456 1,660,101 Net book value At 31 March 2025 2,172,425 19,639 41.513 2,233,577 At 31 March 2024 2,334.977 31.228 47.004 2,413.209 10. Deblors Asat31 March 2025 A$at31 March 2024 Trade debtors L85s-. pr(wision fordoubtful debts 1,403,444 69,143 1,334,301 3,026 11.495 5.900 1,354,722 1,614.144 1,614,144 28.321 37,910 34,775 1,715,150 Prepaym8nts Accru8d incom8 Other debtors 291Page A company Ilmlted by guarante8 not having a share capital Icompany Number.. 22702991
Notes to the financial statement5 {contlnu8dl CENTRL4404 Supptsrilnopeople wlth lewnlng For year ended 31 March 2025 11. Cash at bank and In hand A5at31 March 2025 1,504,351 488125 1992 476 Asat31 Marth 2024 731,123 453,276 1,184,399 Cash at bank and in hand Noti¢e deposlt5 Ile5S than 3 monthsl Th8 notlC8 deposi15 are sums held on interest bearing deposit with COIF Charities Depo8lt Fund to facilltate cash flow. The fund5 are held on a 904lay notice a¢¢ounl and are th8refore classified as cash and cash equivalents. No cash or cash equivalen15 or current asset investments wer8 held in non-ca5h investments or outside of the UK. All the amounts held on interest bearing depos1t are available to 8P8nd on charitable advllies. 12. Creditor5'. amounts due within one year Asat31 March 2025 Asat31 March 2024 Trade creditors other credllors Taxation and soclal security Accruals Deferred income 766,084 9,623 119,000 77,638 3,438 975 783 545,103 24,990 5,108 271,177 3,437 849.815 Deferred Income Asat31 March 2025 Asal31 March 2024 Opening deferred inc0rn8 Deferred income leaSed from previou5 years Income deferred in the year B81anc8 carried fomard 3,437 13.4371 3.438 3,438 27.437 127,4371 3.437 Def8ried income relates lo incom8 received in advanTr for prolects that are to be carried out in future periods. 13. Analysls of net assets between funds Unie5tricted Asat31 March 2025 Asa131 March 2024 General funds D8signat8d Funds R85tricled Funds Tangible fixed assets Current assets 2,233.577 2,233,577 3,347,198 975 783 2,413,209 2,899,549 849,815 3.316,531 975.783 30,667 Net assets at the end of the year 2,340,748 2 233 577 4,604,992 4 462,943 Fixed assets are treated 85 d85ignated reserves on the basis that they ar8 Used by Centre 404 on an ongoing basis to help dellver its aclivilies. 30IPage A company lirnit8d by guarantee and not having a share capital Icotnpany Number. 22702991
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Notes to the financial statements IGontlnued} CENTRLi1404 Supp(titlngp•opl•wllhl¢•rnlng Foryear ended 31 March 2025 14. Movements In fund$ l¢oDtlnuedl The fixed assets funds relalg lo the tharills fixed assets including freehold land and buildlng as these fund5 do not represent Ilquld reserves avallable lor the Charitable purposes ol Centre 404. Fixed assets are treated as designated reserves on th8 basis that th8y ar8 US8d by C8nlr8 404 on an ongoing basis to help deliver its activlties. Purposes of restrlcted funds- Th8se ar8funds provided to undertake specific piojecls ofwork. Transfers from general fund5 are tnade to ensure that no restricted funds a in defi¢it al year end. In th8 year lo 31 March 2025. re5tiicted fund5 included the following.. Jean Wlllson Memorlal Fund This 18 a fund that was created on th8 passing of our President, Joan Wi150n. These are funds are meant lo be used for supporting the work of the famills team. Cloudesley Welfare Grants Programme this is a programme for distributing grant5 to individuals who tnel the Health and welfa grant programme criteria including illness or disability, low or no incom8. residents of Islington, and was limiled a maxlmum of £500 per recipient. Family Carer's Referen¢e Group - this was a project for Family Car8rs to give a considered view frotn 8 Family Car6r peispective to the Islinglon Leaining Disability Partnershlp Board IILDPI and offer a two-way communication between Farnily Carers to the ILDP Board and from ILDP Board to Famlly Garers. The project also offed a platform for dis¢ussing Family Carer issues which ar8 currently outside the work progratnrnes of the Partnershlp Board and to draw It to the ILDP Board's attention. It also developed partn8rship working b8lwe8n local stakeholders and the Fatnily Carers and shad learning and increased skills. The proje¢t also promoted rights. dignity, choi. and social inclusion. Th8 proj8Ct also incr8as8d of Council ProsseS for Family Carers and empowered them to have a vol. D'oyly Carte. this was a grant for w811being aeliviti8s for farnily carers of children with learning di5abilitie5 andlor autistn. Lottery Awards for All The int8nded imp8Ct of this proje¢t was to d81iver activit168 Specifically aimed to support corntnunilies through the Covid crisis Rlchard Cloudesley Project - Ihls grant was for developing more resilien¢e in families of chiklren and adults with learning disabilities and aulistn. Older Carer5 ProjeGt- this was a grant from the Departmenl of Edu¢alion for lundino th8 parent car8r participation forum and aSSst in it5 daY-tdaY operations. Franci5 Trust - this was a grant lor helplng older carers on purchaslng ol specialised equipment, for r8pairs in homes and respite for carer5. BBC CIN . Training Prole¢t- This was a grant that we used in 202112022 to pay for staff training to teach children about budgeting. Jack P•t¢hèy- Achlevemenl Awards allocated to 18 children per year. E8ch award is £3CX) and Spent on resources and group aclivitles chosen by children. Junlors- A ¢hildr8n's club supporting children ag85 8-12 to learn n8w Skills. impmve wellbging and have fun1 The club runs term-lime only, YAG - Young Adults Group $8ssion5 for young people aged 16-25 to leam new s11$ and Improve independen. Slbllngs - Activltles- Ihls Is a rostricled donation for Slbllngslyoung Carers club activities. Young Catalyst- These are aspirational awdrds for children and young people living in151ington. Awards of up to £500 can be allocated to chIreTh. 331Page A cotnpany limited by guarantee and not having a share ¢apitsl (Company Number.. 22702991
Notes to the financial statements Icontlnuedl CENTRL4404 Supportlnqpwpl•wllh l••rnlng For year ended 31 March 2025 14. Movements In funds Icontinuedl Young Carer Club This 15 a children'5 dub for young carer5 Wlth caring responslbilllies. The dub runs terrn-tirne, and the aim is to improv8 W8llb8ing,18arn new skills and have fun. Garden Project- these were funds raised loi creation ol an acTr5sible garden space whère individuals with learning disabilitigs can engage in gardening activities that piotnote physical. rnental, and emotional well-being. NHS England Digitising Social Care Fund Project. This was a project loi itnpletnentation and running costs ol an a¢credited digital social ear8 record system for up lo one year. Th8 grant provided for funds lo cover necessary costs to allow operation ol the record system such as one-off equipment and infrastructure irnprov8m8nt Costs as agreed wth the Nourish Cotnpany Litniled piogratntne team. Bupa Foundation Green Communlty Grant- this was a proje for devoloping a Iherap&ulic gard8nino project for our disabled service users. The project Bimed to provide a safe and accessIb garden space where individuals with 188rning disabilities can 8ngage in gard8ning actwilie5 that promote physical, mental. and emotlonal well-being, Funds Transfers Transfers between fund5 ale made for a number of aSOns. Th8 Trustees may designate 50ffle General funds to speafic prolectsldeslgnated funds. Funds r&c8iv8d for the purchase of fixed assets are accounted for as restricted income when re1Ve or designated. vthe the restriction is discharged when the fixed assets arg a¢quired, a transfer is rnade from the associated re51ri¢led funds to General funds. To c18ar d6ficils on restricted funds. Is. Off balance sheet accounts IHolding accounts) The charity operates'holding a¢counls' on behalf of service users. The charity has no legal entitlement lo the ownership of these accoun15 and is merely actlng as an Inlermedlary agenl to receive funds and distribute them under instructions from the benefit recipient. As a re5utt, these hdding accounts are not reflected In the Statement ol Finandal Act1v1ties or the Balance She8t of th8 charity. At the balance sheet date, the retnaining accounts amounted to £13,33612024'. £22,742). 16. Related party transactions None ol the Irusiees reiVed any r8rnun8ralion in r8SP8cI of their $8rvic85 during the year12024.. £nill. During the year, no out of pocket travelling expenses We reimbursed to Trustees 12024- £nill. One ol our Trustees, Copgland Inoram, ree8iV8d support through the Finding and Matching service worth £2.99912024.. £6841. An amount of £22212024.. £5141 remained unpaid at year end. 17. Members The ultitnate control ol the charilable company lies within the members who pledg& lo pay £1 in th8 8V8nt of the company winding up. There are 26 members as at 31 March 202512024.. 861. 341Pag8 A company1imiled by guarantee and not having a shar8 capital IC(xnpany Numb8r.' 22702991
Notes to the flnanclal statements Icontlnuedl CENTRL4404 Supportlns7p•opl•wl¢hl•¥rnlft* For year ended 31 March 2025 CENTRL4404 Supporting people with learnirrg disabilities autism & their lamilies 404 Camden Road, London. N70SJ T: 020 7607 8762 E: generul@¢entre404.oYg.uk Regl$tered Chatlty No: 299889 @Centre404 IByIcentre_404 In O @Centre404 @CentYe_404 X @Centre_404 @Centte_404 www.centre404.org.uk 351Pags A company limited by guarantee and not having a share capital ICornp8ny Number.. 22702991
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 Opinion We have audited the financial statements of Celltie 4041.lhe ¢ornpany'l lor the year ended 31 March 2025 which cornprise the Statement of Financial Activities, ihe Balan¢e Sho&l, the Cash Flow Statement and notes to Ihe financial st8lemenls. including 5ignili¢anl accounting policies. Th8 financial rèporting frafflework that ha5 been applied in their preparation 15 applicable law and United Kingdom Accounting Standards, inddIng FRS 102 'The Financial Reporting Standard Applicab18 in the UK and Republic ol Ireland, (Uniied Kingdom Generally Accepted Accounting Praclicel. In our opinion Ihg financial statements.. give a Iiue and fair view of the state of the charitable company's affairs as al 31 Maich 2025 and of its incoming r8source5 end application ol resources, induding its incorne and expenditur8, for the year th8n ended., hav8 been properly pr8pared in accordance with Uruled Kingdom Generally Accepted A¢counling Pra¢tre', and have been prepared in ac¢ordance with the reguir8menls of Ihe Companie5 Act 2006. Basis for oplnion We conducted our audit in accordance with International Standards on Aud1ting IUKI IISAS IUKII and applicable law. Our responsibilitS under those standards are further described in the Auditorfs Responsibilitie5 for the audit of the finanThal statements seclion of our report. W& are independent ol the chariiablp company in accordance with the ethul requirements that are relevant to our audit of the financial statements in the UK, including the FRC'S Ethical Standard, and we have fulfilled our other ethical iesponsibillties in accordance with Ihese iequirements. We believe that the audlt evidence we have obtaingd is 5uffiGitrnl and appropriate lo provid8 a basis for our opinion. Conclusions relatlng to golng ¢on¢ern In auditino the lin8nci81 statements, we have concluded thal the trustees. use of the going COnM basis of accounting in the preparation ol the financial slalemenls is appropriate. Based on the work we have pgrforffled. we hav& rtot identified any rn2terial un¢ertainties relating lo events OF conditions Ihal, indiwdually orcollectively, may cast 5ignificantdoubton the charitable cornpany's abilityto continue as a going concem for a peri of at least twelve rnonths from when the financial statements are aulhorised for issue. Our responsibilllies and the resFX)nsibilit18s of the twstees with re5pe¢l lo wing concern are described In the relevant sectlons of this ieport. Other Informatlon The other information ¢ompris8S th8 inloimalion include(S In the annual report. other than the Iinan¢Sal stat8men15 and our auditoi's report Ihereon. Tho trustees 8r8 responsible for the other infonration contained within the annual report. Our opinion on the financial statements doe5 not cover the other information and, ex¢9Pt to the exlenl otherwis8 8xplicitly slated in our report, we do not express any lorffl of assurance (x)ndusion thereon. Our r&5pon51bilily is to r8ad the other information and. in doing $0. wnsider whether the oth&1 information is materially In¢onsist8nl with Ihe financial 5talements or our knowledge obtained in the course ol the audit or othetwlse appears lo be materially misstated. If we identify such material inconsistenci@s 01 appant rnaterial tn155tatementS, We alp qUired to detertnlne whether there is a material tnisslalement In the financial statements themselves. If, ba5Ed on the work we have perforrned, we ¢onclude that there is a material misstst8m8nt of thi5 other Infortnation. we ar8 r8quired to report that fact. 131Page A company lirnited by guarantee and not having a share capital (Company Numb8r.' 22702991
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 Icontlnuodl other Information Iconlinuedl We have nothing to report in this regard. Opinions on other matters prescrlbeil by the Companle5 A¢t 2006 In our opink)n. b858d on the work und8rtak8n in the course ol the audit.. Ihe infonmation given in the tiustees, annual report for th8 finandal year lor which th8 financial statements are prepared 15 consislenl wilh the financial statements; and the trustees, annual report h8ve been prepared in 8ec0rdttn wlh applicable legal requlrements. Matters on which we are requlr8d lo report by exception In the light of the knowledge and underslanding of the company and its envlronrnent obtained in th8 course ol the audit, we have not identified material misslatemenls in Ithe strategic report orl the trustees, annual report. We have nothing lo report in respect ol th& following matters tre th8 Cofflpanlos Act 2006 r8quires us lo port lo you If, in our opinion.. adequate accounting r&cord5 have not been kept, or r8turns arjequate forour audit have not been r8C8ived from branches not visited by us., or th8 finanaal siatements are not in agreement with the accounting re(x)rds and returns.. or certaln disclosur8s of trustees, remuneration speafied by law are not made., or we have not CeIVed all the inlormalion and explanations we requir8 for our audit. or the twslees were not entitled to prepare Ihe fin8n¢lal statements in accoidan¢e with th8 srnall companies gime 8nd tske advantage of the small companies 8xemplion in preparing the tiustees, annual report and frorn preparing a strategic report. Re$pon$ibiliti85 of truslees As explained more lully in the IIu5tees' responsibilities staleThent sel out on page 6, the trustees (who are also the director5 of the ¢hgrilabl8 company lor the purpos8s of company lawl are re5pon5ible for the preparation ol the financial statements and for being satlsfied that th8y give a true and fair view, and for such inlernal control gs the Iru5tees determine is n8ces5ary to enabl& th8 preparation ol financial staletnenls that ar8 free from material rnisstatement. whether due to fraud or error. In preparing the finanual statemgnts, thè trustees are responsib lor assessing the ch8rrtable company's ability to continug as a going Concern, disclosing, as applicable, matters related lo going concem and using the going conc9rn basi5 of a¢countiro unles5 the trustee8 elthor intend lo liquidate the charitable company or to cease operation5, 01 have no rga118bc alternalive but to do so. Audltor's R8spon$lbllltles for tho audlt of th8 financial statements Our obleclives ar8 lo obtain raSonable assurance about whelh8rthe financial statements as a whole are free from material misstatement. whether due lo fraud or error, and to issue 8n auditoffs r8POrt that indudes our opinion. Reason8blo a8suiance is a high level of assuran, but is not a guarantee that an 8udit conducted in a¢cordgnce wllh ISAS IUKI will alway5 delect a material rnis8talement when it exists. Misslatetnents can arkse from fraud or error and a18 considered m8t8rial if, individually or in aggregate. they could re8sonaUy be expected to influence th8 economic de¢isions of users taken on th8 basi5 of these finan(4al statements. 141Page A cornpany limited by guamntee and not having a share capllal (Company Nurnbei.. 22702991
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 (continued) Auditor's Responsibilities for the audit of the flnanclal stalements Icontlnuedl As Part of an audit in accordance wilh ISAS IUKI we exer¢is8 professional judgement and rnaintain professiona1 5ceptiGism throughout the audit. We also.. Id8ntify and assess the risk5 of tnaterial mlss18tement oflhe financlal statements, whelher due to fraud or error, design and peilorm audit procedu$ spOnSiv8 to those risks, and obtain audit eviden¢e that is 5uffi¢ient and appropriate to prowide 8 basis for our opinion. The risk ol not detecting 8 rnateiial fflisstaiement resulting frotn fraud 15 higher than for one resulting from error, as fraud may invofve ¢oIIusion, forgery, Intention81 omissions, misrepresentation5, 01 the overdde of Snt8rnal contro5. Obtain an unde¥standing of internal Control relevant to the audlt in ord8r to de&gn audit pro¢gdur8S that aw appiopriale In the circumstance5, but nol for the purposes of expressiThJ an opinion on the effectiveness of the char51able MpanY'S internal conlrol. Evaluate th8 appropiiateness of aceounting poli¢ies used and the reasonableness of accounting 8slifnate5 and related disclosures made by the trustees. Conclude the appropriateness ofthe Iru5tee5' use olthe going concéin basis of accounting and, based on the audit evidencè oblained, whethar a ma18rial uncertainty exists r8181ed lo events or conditions that may cast significant doubt on the chaiitable ¢omp8ny's ability to continue as 8 going concefn. 11 we conclude that a tnaterial UnrtaInty exisis, we are quired to draw attention in our auditor's report to the related di5¢1osures in Ihefinancial slatom&nts or, if such disdosures arg inadequste, to modify our opinion. Our conclusions are based on the 8udil evidence obtained up to the date of our auditor's report. However, future events or conditions may ¢ause the charitab1¢ company to cease to continu? as a going collTrrn. Evaluate the overall presentation. slwclur8 and content of the financial stalements, including the di5¢105ures, and whether the financial Statements represent the underlying transactiOn5 and events in a anner that achieves fair psentatIOn. Wg cotntnunlcate with th088 chargpd wth govern8nce regarding. among other matter5, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal contr(A that we identify during our audit. Explanauon as to what extent the audlt wa5 considered Capable of detecting IrregtJlartt188. includlng fraud The objecliv8s of our audit in resp8ct of fraud, are.. to identify and assess the risks of material misstatement of the rinancial slatetnents due to fraud; lo obtain suffi¢ienl appropriate audit evidence regaiding the assessgd risks of material misstztetnent due to fraud, through designing and implernentlng appropriate responses to those 85S8ssed risks,. and lo ie5pond ?ppropri8lely to instances of fraud or suspected fraud identified during the audit. HowevBI, th8 prirnary responsibility for the pievention and detection ol traud rests with both rnanagemenl and those charged with governan¢e of the charitable company. Our approach wa5 as follows-. We obtain8d an underslandirvJ of the legal and Tegulatory requ1MentS applicable to the ¢haritab18 company and consldered that the most signifi¢ant are th8 Companies kn12006, th8 Charitie5 Act 2011. the Charity SORP, and UK linan¢ial reporting 5t3ndards as issued by the Financial Reporting Council We obtained an understanding of how the charitable company compli85 With these requlrements by discussions with tnanagement and Ih05e charged with g0veman. We assessed the risk of material misstatement of the financial staternen15, Induding the risk of materlal m1s51alemenl due lo fiaud and how il rnight occur, by holding discussions with management and those Charged with govemance. We inqulr6d of managem8nl and those charged with governan as to any known ol non- compliance or suspectEd non-compliance with laws and regulations. Based on this understanding, we designed sp8cific appropriate audit prOdUreS to Klenlify instances of non-eornpliance with laws and regulatK)ns. This included making enqulrigs of managernent and Ihos8 charged with governan¢e and obtaining aimilional corroborative eVence as required. 15IP8ge A ¢ompany lirnited by guaranto@ and not having a shar8 catal Icompany Number.. 22702991
INDEPENDENT AUDITOR'S REPORT TO THE MEMBERS OF CENTRE 404 {continugd) Use of our report This report Is made solely to Ihe charitable companrfs membeTS, as a body, in acix)rdance with Chapler 3 of Part 16 01 the Companies Act 2006. Our audit woth h8s been undertaken so that we mighl slate lo the colnpany's members those matters we are quired to s18t8 to them in an auditor's report and for no other purpos8. To the fullest exlenl permilled by law. we do not accept 01 assume responsibility to any party other than the charitable company and charitable company's m8tnb8rs a5 a body, for our audit work, Ihb report, or for the Opinll$ we have formed. J_A LLV Neil Finlay80Tr ISonl(>r Statutory Auditor) for and on behall of Moor& Kingston Smllh LLP, Statutory Audltor 09 October 2025 9 AppDld Street London EC2A 2AP 161Page A company limited by guarantee and not hawng & share capital Icompany Nutnber.. 22702991