8ROMLEY CITIZEN8 ADv￿E BUREAUX LTD FINANCIAL STATEMENT8 AND ANNUAL REPORT FOR THE YEAR ENDEO 31 MAR¢H 2024 R•ghl•r•d Ch•rlty No: 299762 R•glBt•v•d C¢xnyny No: 02210997 (Enghnd 8Nd Walm} BROMLEY cmzENS ADVICE BUREAUX LTD coKrENTS Pag• No Legal aTrts Admlni8lraYv• Detai15 Ch•irf$ Welcom• Roport ofthe Trust88s Indyndonl Ex¥mln&f$ Report statements of Flnandal Activ￿.•5 10-11 B•l8nco Sh••t 12 C•sMow Stat•m•nt 13 Not&s lo th• Financlal Statements 14- 19 BROMLEY CITIZENS ADVICE BUREAUX LTD CHARITY REFERENCE AND ADMINISTRATIVE DETAIL8 Ch•rSty Y•gl•htlon numb•r 229762 coM￿nY r•ql•tr•tlon numb•r 02210997 Tru•t• ma￿ D￿0￿ (Chairl Gerakline Powell Ivico Chairl Margar•t Cr¢mpton ITrea8ur•rl (Appointed 28103r241 Sach8 Cz•rnuszewicz Emm• Dame Ian Dennis lrnsignod 031121241 Carolln8 Gomm Jana Lowe IAppointed 261031241 Slndhu Maripi Apama Sapro K•y Atsnag•m•nl P•rnonn•l Lorain• Whitt*er ICEOI Gul$ah Tafvan (Head ol Advlc• S•M¢*l Herbv4 Taylor (Head ofSPA, IT and Rnc) Fiona Sp911 (Head of Quahty Porfonnancel Prfn¢lpal Addr••s Ccmmunty Ho￿? South SIT801 BrOm￿Y BR1 1RH Ind•p•nd•nt Examln•r C Cooper FCCA Azets Audrt s•￿¢4$ Flrsl Floor, Riv¢r House 1 M•id$tono Road Sidcup Kent DA14 5RH B•nk•r• HSBC UK Bank Pl 141 High Strè8t B•ck•nham Kent 8R3 18X CAF Bank Llmltsd 25 Hlll Avtnu West M4NiTrJ Kent ME194JQ BROMLEY cmzENS ADVICE BUREAUX LTD CHAIR'S WELCOME FOR THE YEAR ENDED 31 IAARCH 2024 Chairfs Welcome l am very ￿eas￿l to present OUT finanaal year 202>2024 Trusts• R•port and Accounts. Against tho background of hFh inffab'on and tost of Ilving trlsis Cthzens Advice Bromley i8 making & significant impact on behalf of our fvnders, volunteers, staff aTrl. most importantty, ovr clients. again the demand for our s•￿e6S from everyone ¥tho needs us is ol course vastly more than couhy ever support, but we conb.nue to use our resour￿9 as thought￿1￿ as we can to best 511PPOrt thg crynmvnty of Bromley. Thg dernand for our Services grew significantly During the we incrÈasad ¢Ji¥nt eont8¢t by 14%, to 17,452, And nèw odvic8 events by 35% to 19,408. Tho advic• that our harthffjking volunte•rs aThJ staff provided re8uIknI in £2.em ol fiAanaal b•ftelrt to our d*nts1£1.2m in 2022-2023). We are wothing hard to secure valuable fvndiro to meet as much of thi8 demand 88 ￿ can. W8 racogni$g Ihat out fvndeTS and serwc* ¢ommissloner¥ fa(> rnany ¢￿p9tIng dern8nd5 f9r Ih&iT fvndg 8nd accordiwly ￿ n6ad to constsnyy dèmanstratè that thè high quality adwce promde to cli•nts d•livers real 8nhancements for the people of Bromley, in both financial and non financial tenns. We do not take the 8UPPOrt of Ouf fundefs ¥nd cx)mmis3ioners for granted and a￿ very grea￿1 for their support. Such a gwd OSPDnsg to thesa chaI￿ngeS has seen the very best work from the hwhly committed stsff and volunteers ol c￿"zenS Advice Bromley led by our Chief Executive, Loraine Whitlaker. Thank you all for your dadication and 8fft)rt that you apF4y for beneft olour d￿nts. The Board continues to strengthen its mix of exp•rianc8 and sklns as it woths to •nsure the C￿$ Advi￿ BrOm￿Y strat8gie prioribès arè act8d on. Many thanks to my Board Col￿gueS for their valuable help and contribulion5 of the past year. son Choir 3 December 2024 BROMLEY CITIZENS ADVICE BUREAUX LTD REPORT OF TRUSTEES FOR THE YEAR ENDED 31 htlRCH 2024 The TnJ8t•8% Pt*3ent their report and the a(Klited finanual statem&nts ol the charity for thè yèar •nded 31 March 2024. The Trustees have adopted the prowsions Dfth• Stalamènt ol Rteornffiendod Practice ISORPI"Accounb"ng and ReportirvJ by Ch8nties' IFRS 1021 in prèparing the annual report and f¢nanci81 ststements of the eharty. The financial statements have begn prepared in Accordance *?th the 8c¢ounl'ng poliries set out in notes to thè accounts and comply bwth the chafrty's goveming documenl. the Charitie3 Act 2011 andA¢Lounting and Reporting by Charities." Statamenl of Recommonded Practice applicable to charilies preparing their accounts in a¢cordan vAth the Finanoal Reporbng Stsndard appI￿￿e in the UK and Republic of Ireland published in October 2019. ObJ•etivos and aetivities Thg object of BroM￿Y Crtizens Advre Bureaux Lld lthe Charity), as dafinad by tha Memor8ndum olAssoc4ation. is to promote 8ny charitable purpose for the benefft of the community in the London Borough of 8romley by the advancement OfedUca￿)n, the protsclion and preservati(￿ of h8alih and the re￿￿101p0Verty, sickn&s$ $nddistress. The Charity provides high quality services across thè London Borough of Bromlay by delivering free. independenL confidential and Imparbal advice in the borough. It value5 equality, diversity and inclusion. It seeks to èxerc15e a r&$pry15ible InfluenrE on the developrnent of soual polioes and sèrvices to ènab￿ and to ensure indwiduaL8 do not suffer through a lac* ol k￿￿A8￿ge or an inabilrty to express thèir neèds effectively. Tho main oble¢tNe for the year 15 to o)nlnue to promde a service for the ￿Sid•nts of BromW particulafty throughout the impact of the CL)St ol living crisis. to ensure that our Staff and voluntsers are safe and to continue safety offenng outreach to face services to th¢)$9 rnost vulnerable. Operating a onè stop tèlèphone servi¢x. supported by referrab to our other partners Ipathwaysl and our3elves throu9h a joined up referral process. ProvKle infomiation, advi￿ 8nd guidance Continuing tho Charitys rn8rnber5hip of National cl￿zenS Advice. to which rnost local Citizèns AdvKe ILCAI offir￿S in En918nd and Wabs belong. Cilvzens A(Jwce sets strict standards for memb8¥ship that are regulady audrted. vety seeking to It}fluen￿ through our research and ¢ampaign work at both national and local level. This includèd participation in Citizens Advi￿ le£1 carnpaigns. as well as direct liaison wtth l¢¢al policy- rnakers in order to help raise awareness and influence change. How Cltlzen8 Advlco Brom￿Y provldgs Advi¢? PartngT¥hlp working The Charity works as a partnership underth8 auspicè of Bromlèy Third S8Ctor Errt8rprise CIO IBTSEI with Aga UK Bromlay & G￿9n¥￿ch, 8romley Men￿p and South East London Mind. The elms ol The Partnership art to-. Provide a single point ol access for peO￿e li￿ng in Ihe London Borough of Bromley Provide ctsordinat8d provtsion of 58rvKes under a single contr3ct Enab18 the BTSE to b? a core prov*Jer ol heaFth and social care services In and around the London 8orough ol Brornley Enab￿ local voluntary $8Ctor organisations to bid for contract5 and other Ajnding that they woukl be unlikely to 8ecur8 on theiT own Deliver integrated. c051-effective semces that deliver the best possible outcom&s for pecple in 8romley and surrounding areas Ensure that peoples needs are saan holi%tiC411y #nd sddrtsssd by the right ￿r$on. in the right p]a￿ and al the ri9htb.rr Bromley Wèll Slngl• Polnt of Acc888 In order to a¢￿sS our $8rvice d￿ntS are enwuraged, wfiere possible, io contact Bromley Well. As htysts of the telephone helpline callers are erther sunposted or referred to one ol otsr pgthways 8s follows. Older people Pèoplè with lorvJ term hoaNh Carers People wrth leaming {Jfficu￿.es Pèoplè wth physical dis?tx'lib'e Autism pathway Infomiation, Legal Advice 8 Guidaneè Wa wort( closely with South East L(>r￿tsn Mind where cbents have high ￿Ve1 mentsl heaSth naeds. BROMLEY CITIZENS ADVICE BUREAUX LTD REPORT OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 T•l•phon• Support and Advi￿ & F•u-to-f¥¢• at Outrg¥¢h Callers are supported by our Bromley I￿11 Asses50rs. For adwce caL*rs are offered a short'gateway IntsNi6W' to help dtre￿e how they can best be a¢Jvked. vulnerab￿ clipnts ¢pn ¢811 In at our outreach8$ oi can b8 gw8n •ppointm$nts for fo￿ to fa¢* •dvi¢¥. As8l•t•d Inforniatlon An appointsnènt for more in a¥plh $d￿t* 8ThYlor c¥sowork itten informab'on R•f8rral to another aganty or ¥igrwsting Emergency 8ppoin(ments are provided at Br¢Jm* and at outreoches in o￿ngton and Becaenharn and P•ng•. Broml•y Well D¢dl¢atsd lornTr fllllng Either in local offices or by horne visit, th8 Brornley lthll Servi￿ offers a dedicated fofm faI￿g servKe to help d￿nts ¢omplet• applicab.on lomi$ for disabilrty INirKJ allowanc8, ottondano amowancè and simlLar b•n8fits. Hou•lng PartMr8hlp8 Our housing contr8Ct wAh Soulh EAst London Mln¢J helps u$ lo provth 8 Housing Cas*•nthar for thosa clients with hi9h level mental I￿alth issues. OUT Housing Casvworker woths dosely wrth Ihe team at South East London Mlnd. In edd￿on, also wort d¢)soty with Shelter to provid¢ & casewoJk tOtt￿lrIen0Thts. D•bt Fr•• Adv1¢• Partnorshlp Citi'zen$ Athe* Bromby ¢ A Partn¢r in the Dobt FwAdvice Project deliverin9 qualty debt athc? f¢r our d￿nts. Bromley Borough Foodbank Prolect W8 work dosety wth Bromlay Borough F(3L*Jbank to prothdè adv￿ 8nd as5iStan¢* ￿ d￿nts using loodba￿ seNce. This indudes providirg anoutreach 8e5Bion at Oak Church Cornmunity Centre and outreach atthe Walnuts Centre. GLA Pan London ProJ•ct Citizens AdvKe Brornley are part olthe pan London cfazens Advice Servi￿. W)rklng togetherwith our otherlocal off￿¢8S prowdè swialist support auoss London on th• Cost of Li￿1r￿ Crisis. Mottln9h•rn Big L¢x41 R￿Idents CitV2ens Ad￿￿ Bromley began An outreach session gt Mottingham Big LOC￿ pro￿lir￿a tnfomiation adv￿ 8nd guidants tts thè Moth'ngham Big Local Residents. Contrlbutlon of Volunts•rn The Charity rèL*wes signif￿an1 help and support in thè fom ol voluntsry a￿l$trne•, both in odvi$ing ts publlc and admini8¢eriry the charity. Voluntser3 are Carefully selected and follow a *ell4efined training prcgrame to onable them to fulfil thoir role effectwely. Over 60 voluntser5 contributed to over 56,OCO hours ofworfE lo the Charity duriry the ye?T. We th? value of this help to be over £60L1,0L￿ pounds a year. Publlc bgngflt 8tsternent The trustee board regularfy ￿￿ewS aCtiVrt￿ ofthe tharity ITh th& contsxt olthe Charit￿e objects. as stst￿l in Ihe Aitdes of Associab"￿. Thk% indu(Jes the requirements wrth respect to public bonefit. and in doing so folbws the guKlance on public b9￿fft ￿sU8£1 by Ihè Charty C￿mmi￿10n. Furth•r infomation about th8 he* and supportthat C¢tszons Advic• Brom1￿ proth8d to Brornloy fesklents can be found in the Impact Report lor Aprtl 2023 - March 2024. Th? report 1$ availablo ¢n th¢ Cibzon8 Adv￿ 8roml webgiie. http$'.lhw￿.bTorn￿ycab.o1y. BROMLEY CITIZENS ADVICE BUREAUX LTD REPORT OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Strateglc Report Aehievements and perfomi&neè The Charity provides adv￿? services through our ￿mot9 l¥bphone seNce where w& offgr advice and assistance via telephone and email and at various outreaches in Beckenham 8 Penge, Orpington and in the Mottingharn B￿j Local Residents area. In addi*on, cits.zens Advice Bromloy sub contracts. lo Age UK Brornley & Greenwth. the fomis complatr.on saNeo. Th9 Charity contributed to both nabonoland 10¢81 socjal policy worf% campai9ns during Ihe y•ar. Problems wth B6nèfits & Tax C￿ditS once again formèd the Lqrgest proportion ol hlgntsfia￿e codes wth a totsl gf 5,98512022-23 was 4,3151 issugs r8¢0rded. Housing issues also fose thls yg8r to 2.86512022-23 was 2.4281. The numberof D8bt ewuines continued to risè and totalled 2.57312022-23 was 2,2791 whilstthe nurnb8r of peop coming to u$ for Foodbanks and Charrtabkp Support increased by 13% to 2.46512022-23 was 2.0791. Ernployrnent queries rose slKJhtly to 780 issues reported12022-23 wa5 7541. The 1,565 queries ￿gardIng Utilth'es were Ihm times grèater than in the prior year12022-23 was 5371. By contn'buting to nauonal aNI Its￿1 research and campaKJn i&8ueg we are able to kssisl in highlwJhling and inffueTrc4ng change where hardship occurs. The Charity hanclled 19,408 new advi￿ events in 2023-24, an increase of 35% 12022-23- 14.3501. Thern was 14% rise in U)e numb&r tsf dient contacts for our servic•12023-24- 17,452 and 2022-23- 15,3711. Finanei81 Outc¢)mg8 by Advlc• Arèa Category Benefits and Debt tax ¢r8dlt5 Other Totsl Incomè gain 1,334,207 16.743 959.363 2.310.313 Debts written off 73,154 73.154 Repayrnent3 reS¢￿du1ed 60.992 60,992 Re4mbursements, seMC8S. 108n5 162218 162218 313 107 959 363 2.606.677 Citizens Advu Bromlay 1$ proud of the excèllent Serv￿ that wg 8re ab￿ to provide for our clients in vthat at somets.mes artr very difficult ty'mes. Our strong managernenl team along wrth the d￿lICatEd group ofvoluntears and staff make this w551b￿. We are conts"nulng to work our funders and olhtr voluntary organisatsons lo ensure that help 8nd assistance is t￿re for our clients when they noéd rt. FlTranclal revFew Total income for tha year amounted to £861,673, up 23% 12023.. £697.8611. Exponditure increased by 16trA to £763.809 12023.. £657,935). A net surplus tsf £97.864 was generated 12023. £39.9261 and st￿ngthen$ the unrestricted reserves. R•svrv8s polÈcy The Board of Trustees follow the Fxevailing Charity Commissions Guidanet on Ch8rty resèrves. The Board ol Trustses regularly examin8 thè rnain risks to the organi￿￿"On and th$ ability to manage th8 resulting financdal impact. Reserves are the part olthe unrastricted funds that is f￿elY available to Spend on any of the chanty's purpc*&s. At 31 March 2024, Bromlèy CIt￿en5 Advice £422,588 of unrè5tiicted funds. As the rnain aim of the chanty is to use ts funds for the benefit of Ihè p8ople of Brornby il does not intgThY tri keep reserves b8yon¢J thoss prudantly required to meet fluctuab.ons in the liming of re￿iptS and expenditures.. to enstjre that operatsons are not disrupted by unexpected events." and to enable ￿e￿$sary caprtal and other frxpenditur8s to bs made whon required. BROMLEY cifizENS ADvfcE BUREAUX LTD REPORT OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Re**rv•¥ ptsllcy le¢ntlnu•dl In these itwrtain times the Board of Trustges COW￿lder it d88irab18 to mairrtain unmstrictsd ftiTrYs 8t a ￿Ve1 ol beN¥een three and Six months of budgeted operat'onal expendtyre. Thi3 1$ to ensure that h thg event ol Un&X￿¢t0d finarri81 or s•Me• probl•ms activib8s can managed effec*vdy to minimise di5rupts.on to soNie¥ user5 and to enable 8romley City￿r￿Advi¢0 to m•¢t ts employmènt oblwJth"ons lo staff. Al th& balan￿ shaet date the £422,588 01 unrastriGbJ reserves represented 5.6 months of budwed eyw)dlture and B vnthin tt* rp¥ervg¥ Oicy. Th• Board ofTrLtst8es hav& I•￿th¥ed up and comirKJ projects and the reseryes ￿11 assTBttowards'. Coverire the possibility of irKurrin9 gxpense$ assoa8t*d with renagotiotiny the ￿ase ftjr tho use of part of Community House, which expires in October 2025, or Bourong. o)ntracb'ng and relocats'TrJ to #n atsrnative site within Brornk8y. Covering costs related to Staff training, pr¢fessional devalopmant, or other lnth.atN￿ aimed at improving stsff capaaty and for expansion ￿an$, vthether Ih8t rne3ns launthin9 rew ￿e￿Ie¥s. openin9 addthonal outreach location3. or In￿ting in ts¢hnol¢)gy to improve service dèlivery. Covering unexFe¢led finandal shor￿11$, suth a suddan delay in fvnding or an ￿n8￿"C5patOd ris8 In oper8tMal eosts. Th•se ￿SeNeS ensure the charity can continue its work wilhout di8ruplNy). Prlnclpal fundlng •our Th8 Chanty benefrted from lunding wov¥J8d by a ¥ar￿ty of swrr*$. Our core fvndiNJ was contribu￿ lry our Bromltry VKÈII proJ•ct vthich ts supp)rted by 8romley Third Sector Enterprise IBTSE CIO). Furtherdonaton$ were rec4ived throwh Toynt)ee Hall forour Debt FrtreAdviee Prqect. The Bromley Borough Foodbank forour Foodbank projects, London Cityiens Adwce for our GLA project. Cornmunity Links Brornley fot our Mottingham Big Local R8sidènts Outroath projec¢ cit￿en$ Ad￿￿ lor our Energy Ad￿￿ Project and Sou¢h East London Mind for our Housing Ca3eworker prqgct. Inv••tm•nt pollcy No lon9 investments werp held at Ihe balanc¥ shèat dats. Funds Tr)t r•q¢Jir8d for use in the Short temi are kept on deposit with CAF Bank Ltd orwilh HSBC UK 68rd( Pl¢. Futurn dgvo1ow•nts The charity has a rollirg action plan 8irned at È¢h*wng thè fdhJwlro strategie obTrèctives.' To provid8 8 cost èff8c&"ve and high quality 8dwce serrfice thatmeets ttje needs of 8rofftlay8 cornmunifv.es The Charity is Beeking to rnaintsin quality $t8NJard$ by &rtsuring that staff are trained and supported, that they have adequate resources, and are guided by a ¢&)mpetsnt TnJst•8 6oaré eommitt6d to the focyj hlghest standards ofgov&rnarK&. To influence policy andpraclice 8tloc81 andnetsonal levfjts by Ir7vofving atrjd using lh• gxp8py8ncès of ourclhnts. Cttiz•n$ Advice Bromley coth.nues to contribute to the effecti¥enes5 of c￿zenS Advict's nat￿n81 r•$g8r¢h & •rnp8ign iN￿"atiVeS wll u$8 ¥V￿8nCe collectad by tho Charity to argue for improverrents to services U8ed by Peop￿ in Bromley. In 8ddthon. the Charty wlll conJnuè to ensuro that the profile of its volunteers is representative Of1￿ population of Brom*. To ensure Ihe wnfr'nued Vlability olQli"zèns Adwcè Bmmley fft Bmmley Obviously no local CitizensAdw&8 can operate wth¢Jut adequate ra¥Ourc￿. Resourc￿ ara not ah¥ays monoy, tmjt n be ptoplè, rèlaknonships, or access to new sources ol support. ￿ need to maximise 811 of the8e in order tri deliver the b8sl serwce we can to thè of Bromley. will continue to aim to ach￿Ve greotsr recognitson wrth the putAic. businesses and institub'ons of Bromley. ￿ V4ill strivè to buihl and strangthan èffectwè partn8fshik that promote 8quality aThJ social indusion. Rlsk management The trustees reccgnise that the major8tratsgic. business aTh1 0￿rational risks whi¢h the tharity fa¢os nèed lo b¥ regylarly r&viewgd and ¥yst4rn5 arg In plaG8 to manag8 thos• risks. To that ond tlw r•gul8rfy monitor risk and tske mitigats.ng 8Ction Bs 8FpfopTiate. BROMLEY CITIZENS ADVICE BUREAUX LTO REPORT OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Rlsk rnanagern•nt l¢ontlnu•dl The charity is largety reliant on the Bn>mley Well Service as well as oth8r srnall8r Sou￿$ of fundirrfj from othèr organisalions and charitI9$. The possibility that these SOUfCeS of income might reduce poses a significant external risk to charity Through implementing the action plarn referred to above, the trustees have ensurgs the charity conb'nues to evolve into a rtvrt81i%ed organisalion that will continue to attract sKJnificanl levels ol lun¢ing for the foreseeable future. Int8rn81 risks are rninimised by the implementatlgn of pror£dures for authons&b"on of all transactions and projects and to ensure consistent qualty of delivery for all operats.onal s5￿cts of the chartty. Theae proceEJures a￿ periodically rgwgwed lo ensure that th&y still rne8t the n86(Is of the charty. Golng eoncèr The trustees are ol th8 opinion Ihat Bromley Cibzens Advice Bureaux is a Gotng Concom 85 at 31 March 2024. Th8 financial statements have been pr&pared on tlw assumption that the charty i8 able to eonts.nue 9$ a going oncern. which the trustees considèr 8ppropriate hawrrtj regarLJ to the current lev61 tsf unrestricted reserves, tha financial positron, futur8 and the expected level of incorng and expenditur& for 12 months from authortsino ese ffinanoal statemènts. There are no material uncertainknes 8btsut the chartys ability to conts.nue as 8 going concem Stru¢tur•, gov•rn#n¢8 and manag¢m•nt Thè company is a charitsble company limitèd by guaianlee an¢J is governed by itsArts.Cl￿ olA$so¢i#ti¢￿ dated 15 January 1988 as amended by spta.al resolutions on 21 November 2001, 21 May 2003. 18 Novernber 2014 and 18 April 2018. It is ￿giSt&rèd as a charity wrth the Charity Commission undeT number 299762. Registrabon wa8 granted on 21 December 1988. The trustees ol Bromlèy Clbzons AdvKe Bureaux Limited who served during the ￿ar are.. Mark Dixson (Chairl Geraldine Powell Ivice Chairl Margarel Crrynpton IT￿asUrer aFpointed 26 March 20241 Sacha Czarnu5zewirx Emma Davie5 Ian Dennis IresYJned 3 Dec•rnt*r 20241 Caroline Gomm J?na Lowe (appointed 26 March 20241 Sindhu Maripi Terence McG￿gor {RèSi9￿d 23 May 20231 Philip ReYr￿Id5 IResigned 11 March 20241 Apama Sapre Angela Wlkins IResign8d 26 September 20231 Vincent VVL4f IR¢wgned 6 October 20231 Appointment and reerultment of trustse• Truste&s (who arg also membersl a￿ eloctgd at thg afi￿￿81 gènèrd rneÈling. Trustees are nomially ￿rUrted through advertising OT following a rocornmendation. All applicants are given an "Introduction to the Boare ol Tru5tees' document. outlining 50mg of the key ￿quIreMents ol the rolg, and are asked to complete an applicatron form an(J a skills audrt. Thè latter document helps ensure that best use is mad8 of the skills, knowkdge and ￿￿￿ènte that trustees are wlling to offer. Appoinknents are made follwng 3ucce5sful seleth.on int*rview5 undertaken by the Chair, several trustees and CEO, and are subject to satislactory refèrénrÉ5. Pollelès adopt•d for the Indu¢tlon and tr8lnlng of tNst••s Newly appointed trustees are provKl•d with 8 comprehensive inducbon to Citszens Advicè Brotnley thrgugh the provision oltraining cL)urses an¢J mentoring by established trustees. They are also encouraged to spend some ts"m• with our staff ar￿ volunteers remotely and, il possiblè. will ba encoura98d to visit our offKe in Bromlèy and an outigach 10¢81ion in order to gain a mor6 dotailsd understanding of the nature of the work und¢rt8ken and tha1￿nge3 faced. Pollcl•¥ adopted for the Inducllon and training of truateos Ongoing training is provided in a variety of ways. Op8rational updates and PTe5entations gwen at board rne&tings provKle further insvJht Into the charity's operation5 and the issues being presented by clients. In addition. there aro two Citizens Adviee national websites which each have sections aimèd 5P8ufically at trustses. They prowdo dètailed reference infoTrnation ant1 self-help guides on all a5pect5 of the charity's 90vernan￿. Organlsatlonal 8tructur• and d•¢lslon making Thè tharty isgovemed by ils trustee board which is rèsponsible forsgtting the 5trateg1cdi￿Cl10n olthe organis8th.on and the poI￿Y of the charty. The trustses carry the ultimate responsibility for the conduct ol the charity and for ensuring that the charty sa*"sfie5 ts legal and contractual oblYJations. The board meets bi-monthly. The board is supported by a Resourc$$ sub-committee. The Resources sub-cornmrttee meets on &temate months to discuss the charivs fin8n¢es and proc8dur•s, and rnak￿ raeommend8tions to the board. BROMLEY CITIZENS ADVICE BUREAUX LTD REPORT OF TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Pay polky fork•y mnag•m•nt p•r•onno1 JI trustees give of their t'mg free￿ and no trustee recewj rernuneth'on in the year. The p8y ol senior staff ¢s revie￿1 annualty by the Ch￿1 Executive a￿1 Board of Trustsès. Th& mmuneration for Chvaf Execubvp is a cLsbn ofthe 808rd. 7hè Board ta(8 into oe¢ount a raw ¢f ber*hm8rks and criten'a when setting pay. Trusta•8 ￿PonSIbIlItI•8 The truste&s 8re ￿spOnSible foi preparing A trustees, annual wort and finanry•l $t8tsmerrts in accordarKe vri applic8b￿18W and United ￿'ngdoM Geroralty Accepted Awjunting PractKe. Company law And thè ￿ 8pplieabb to ch8ftlw in ENJlond #nd Ihbles rwuires the trustees io prepare financlal statsrnents Igr each finar￿181 year. which grye 3 fair view of ￿ state of affairs ofthe charitable company and olthe irwmiTrJ resources and applKation ofr8sourcAs, includingthe1ncome 8nd￿￿ndrture, oftho ¢h8irt8tA¢ company forth• ￿&r. In prep8itng those finaneial statsmènts thg tru¥teeg &rg required to.. select suitable accounting polioes and then ￿p￿Y them consistenty., obsèrvè the mèthods printriplès in the Gh8ftb¢$ SORP 2015 IFRS 1021.. rn•kgjudagments and ¥Btymates that are reason8lle and prudent.. state whether applicabte accounting standards have been followed. su4•ct to any matsri81 departur•$ discle¢•d And $xp181ntd in thg financial 8tat&m8nts,' pr¢paTe the finana31 s¢atsrnents on the goin9 rJJnc*m basis unless tt is in8Fpropnate to presunw th8 charitable cornpany wll contsnue in buS1r￿S. Thè tru5te88 are re5ponwblg tr>r keepiThJ 8(bquate actrjunting record5 Ih8t di5cb5e wth ￿8$on&￿e accuracy 8t any time the finanrAal position of the charrtaNe company and ena￿e them lo ensure that the financi81 statsments cornply the Companies Acl 2Cth. They are aLso responsiblè for salgguarding th9 88sets gf the ¢hariWg company and hence for 18king reasonable steps for Ihe prev8nb.on and de18cbon of fraud and other irregulanties. This report has prep8red In 8¢¢0rdanc* with Ihe spgoal provisions of Part 15 of Ihe Compani86 Act 2C>J6 répxkn'ng lo srnall companp¥. Sigmd on If of thè truste•s'. Mark Chair on 3 D8c*rnb8r 2024 BROMLEY CITIZENS ADVICE BUREAUX LTD INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF BROMLEY CITIZENS ADVICE BUREAUX LTD I report to thg charity trustees on my examination ol the 8￿Unts of the charftsblg ¢ornpany for the year ended 31 March 2024 ￿leh are set out on pages 9 to 18. Re8pon•lbSllt1•8 and ￿61# ol report As the charity trustses ol the company {8nd 8190 rts directors for tha ofwnpany lawl you arè r85pon$ibb for the prapgration of the accounts in accordAnce with thè rèquioments ofthe Companies Act 21Xfj I'the 2006 ACV). Hamng satisfied myself that Ihe accounts of thè company ate not requi￿ to be audited under Port 16 01 the 2006 Aet and are eligible lor Indeptrndènt èxomination. I report in re$￿ct of my ?xarnination of your company'$ a¢¢ounts a5 earried out ur¥Jer section 145 of the Charrt￿$ Ad 2011 Ilhe 2011 Acl'l. In carnwng out my examinakn'on I have follov4Ed the Direction$ ghsn by the Charty Cornmission uThJer seets.on 145(Sllb) of the 2011 Act. Ind•p•ndgnt ex•rnlnerf¥ •t4tem•nt Since the cornpany's gross irwrne exceeded £250,fX)O your examirter musl te a mernber ol a body li$tsd tn section 145 of the 2011 Act. I confirm that l am qualiw to undertake the examin¥lton t¢¢ause l arn a mernber of ACCA, whkh n8 onè of Ihe listed bodies. I have completed my oxaminth'on. I confiim that no matt•rs have c￿e to my attention in eonnection wth the ¢x¥min•bon gimng rne caus8 to baliave that in any rnaterial respect". accounts'rvJ records V+8r8 not ktpt in respect of the cthmpany as r•quitsd by section 386 01 the 2 Ae(" or thè accounts do not accord with those reeords." or the accounts do not eompty ¥￿th the 8ccounting reqUI￿rnents of $e¢tion 396 of the 2th)e Act othér than any requirement that the accounts give a 'true and fair vw/ which is not a matter considered as Part of an Ir￿ependent exwnination,. or thg 8¢counts have Trot teen prepared in aeeord8n¢e wtth the m8thods and prinripbs of the ststement ol Rscommènded Practice for accoursting and reporting by charities applicable to chaiibÈ$ pieparing their acrnunts in accordaKè ￿1h Ihg Financial Rwrtir¥J StAndarrl 8Fpli¢atrAe in the UK and Rèpublic of Irek8nd IFRS 1021. I h8ve no concems 8nd havè came across no other matters in conrteetion with Ihe exarnination to whieh ¥tt¢ntion Should be drawn in this Teport In ordor to enablp 8 proter understandiw of the aecounts to be Teached. Signed.. C Cooper FCCA FiTSt Floor, River House 1 Maidstone R08d S￿¢UP Kent DA14 5RH Dats. 9 Tr2Lk BROMLEY CITIZENS ADVICE BUREAUX LTD STATEMENT OF FINANCIAL ACTIVITIES {INCORPORATING INCOME AND EXPENDITURE AccouKr) FOR THE YEAR ENDED 31 AIARCH 2024 Unmtrl¢t•d Re8tricted fund# funds 2024 Tolal lund• 2023 Tot•1 fund• Income from.. DgnAb"ons And legoch Charitsblg 8ctiviboS Olher tradsng adiwtig$ Investhents Totsl ineom• 1,078 580,040 1,898 321 583,337 1,078 857.376 2.898 321 861.673 8,787 689,074 277,336 278.336 697.861 Expendlture on.. harrtable actimties Totsl +X￿ndItur* 486,390 486,390 277,419 277.419 763,809 763,809 657,935 657.935 Nèt mov•m•nt In fund8 96,947 917 39.928 R•c0n¢illa￿on of funds: Total hjnds brought forward 325,641 10.152 335,793 295,8e7 Totsl fund• carrl•d forward 422.588 11,069 433,657 33S.793 All tsf tha abovo 8mounts ralate to contlnuing ￿1VIllaS. All recognised gaIr￿ aTrJ105¥gB 8fty iftdudgd in thg Ststgmgnl ol FlnAn¢ial Actimties. 10- BROMLEY CITIZENS ADVICE BUREAUX LTD STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNTI FOR THE YEAR ENDED 31 MARCH 2024 cornparat￿ onty Unr•*trl¢t•d R••trlct•d fund• fund• 2023 T¢)tsl lunds In¢om• from: Donations and legac¥e$ Charit¥bL8 activities othertr•Jing acti￿￿85 Inv•stm•nts Totsl In¢om• 8,787 525,109 e,787 689,074 163,985 533.896 163,965 697,861 Expendltur• on.. Charrtabb a¢b￿be1 Tot*1 •xp•ndFtur• $04,122 504,122 153,813 153,813 657.935 657.935 N•t m￿•M¢nt In fvnd• 29,774 10,152 39,926 R•¢onclllatlon of fund•: Totsl fvnds brought foMar*J 295.867 295.e67 Total fund• ¢•rrl•d lorn*rd 325.841 10,152 335.793 All ol th• above •mountB relate to conlinulng AetrMIi&s. All r•cognis•d gains arKI losses are indud•d in the St¥tsment of Flnanckql Activities. 11 BROMLEY CITIZENS ADVICE BUREAUX LTD BALANCE SHEET AS Af31 AIARCH 2024 2024 2023 Currnnt a•••ts Debtors C8sh at bonk and in hand 47,800 427,833 475,633 94.875 302.234 397,108 Cr•dltorn: •rnounts 14lllng du• wlthln om y••r 41,976 81.316 Net ¢urront ￿$0￿ 433,657 33S.792 Total awts l••• ¢urr•nt Ilabllltl 433,657 335.792 Fund• Rg$trictsd funds Unrestri¢tsd fund$ 10 11.C69 422,588 10,152 325,641 Tot•1 fund• 11 433.857 335,793 For th8 frnBncial year end•J 31 March 2024 the charitsbl8 ￿￿panY wa6 entiU¢d to ox•mpb'oD frtyn #udrt und¢r se¢ts)n 477 01 the Companies Act 2006 rg18tiry to $m•ll eompaniès. Tnjstees. rospon5tr)ilities . The rnember8 have not wuired tho ¢omp8ry lo obt3ln an a￿aIt of its financial ststements for the year In quastion in 8e¢ard8nce vAth ssetion 476", - The tru8teg3 8¢km￿a&a& Ihèif re$ponsib(lrtles for complylng wth the requirernents of the Act ￿SpeCt to aceounlFng records and preparation ol finanaAI statements. These financial stst•monts have been prepa￿ in accordance Iwth the specAal provisions of Part 15 of the Cornpan￿5 Act 2006 relating to small companies. The finanrial ststement8 weTe 8pproved and authori*J for issu• by the Board of Trustees on 3 Decernber 2024 and s*Jned on its behAlf by". ark Dixson Chair Company Number.. 02210997 12. BROMLEY CITIZENS ADVICE BUREAUX LTD CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2024 2024 2023 C*•h flow from op•ratlng Ictlvlll 13 125,599 81.905 N•t Incr•ow ITr ¢￿h and ¢a*h •qulvahnts 125,599 81,905 C••h Ind c•*h •qulv•l•nts brought fonv•rd 302.234 220,329 Cash And e••h •qulv•l•nts Mrvl•d fonwnl 427,833 Ca•h and c••h •qulv41•nts ¢o•l•ts ol: Cash 81 bonk and in hwKI 427,833 302,234 C•¥h and ca•h •qulv•l•nts urrf•d foThArd 427.833 302,234 13- BROMLEY CITIZENS ADVICE BUREAUX LTD NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2024 1 Ac¢ountSng poHclg8 1.1 Basis ol a¢counllng Bromley Crtizen¥ Advic¢ Burèaux is a charitèbl& company in the United Kingdom. The •ddr*¥s of the registèr¢