MAIDSTONE CITIZENS ADVICE BUREAU (A ¢ornpany Ilmltsd by guarantee) REPORTS AND ACCOUNTS FOR THE YEAR ENDED 31 MARCH 2022 R•gl•tsr•d Ch•rfty No. 299D55 CoM￿nY No. 02234220 Col￿El￿s Pag• Charity Reference 8nd Admlnistrative Detai18 Trustees Annual Report Independonl Audrtors Report to the Truslees Statement of Flnanclal Aclivill 12 Bobnce Sheet 14 Slalemont ol Cashllow 15 Notes lo Ihe A￿UnIS 18 MAID3TONE C￿1ZENs ADVICE BUREAU REFERENCE AND ADMINISTRATIVE DETAILS The Maidslone Citizens ￿reaU is a CAynpany limited by gubr8ntee and a regisler8d charity goVerr￿d by ts MgTnorandum Artidgs ol AS$￿1￿tion (Charily number 2990s5. Company nlwnber 022342201. Citiz9n$ Advice Maidstone is th8 opw8ling name of Maidstone Crtllen8 AdvSc8 Bureau. Tho Board of Tru•t•O The Trusloès of the charitabla company are Its directors for the purposès of company law and throughout thls rawt ar cKJllecUvely relarred to as the 'Trust88$'. Tha m8mber8 of the Board of Tru6¢ees vtho Se￿ed during Ihe year were as follow8.' El•ct•d Trusi••• Mr S Bonny MAlhotrA Ichelrl Mrs S Hawkins Ico Vice.Ch8irl i R Bird (Go Vicevchairl Mr D Parrish (Hon Treasuror.. aFpolntod 13 Seplomber 2021) Mr J Cobbott Mrs W Fost•r MrlROwen Mr A Breen Ms J S Woods18ppolnied 13 September 20211 Mr M F Ford (resigned 13 Sept8rntrer 20211 Cowoptèd M•mb•rn Cllr P Harper Ms L M88on lappolnled 9 May 20221 Mr P J Stonely lèppolnled g May 2022 Stiff Repr•8•nl4tlv•• Mr P Hardy Mrs Jone$ Mr8 T Weber 8•nlor Lead•rihlp T••m Mr P Hardy- CEO Mrs S Smtth- Advlce M8nagor Mr I Park- Seryice Manager Prolerls Mrs T Weber- Operations Manager rs J Woods- Admlnistrab'on Manager (left 31 July 20211 R•glst•r•d Offl¢• and Prlnclpal Addr••8 2 Bower Terr8ce, Tonbridge Road, M¥Klslone. Kent, ME16 8RY Statutory Auditorj Azets Audit Services, Globe Housa. Edips8 Park, Sittingtoume Road, Maidslone. Kent, ME14 3EN MAIDSTONE CITIZENS ADVICE BUREAU TRUSTEES ANNUAL REPORT FOR THE YEAR ENDED 31 MARCH 2022 The Truslaes present their rep(rt 8nd the 8udiled financial sl8tsmenls for the year endad 31 March 2022. The Trust8èS confim that the annual report Ènd financial sl&tements of Citizens Advice M8Klst<]ne comply wth current ststul requirements, th8 r¢quiremenis of Citizens Advice Maid3long's gov8ming document and the wovisions of the Stat￿ent of R8c&nmended Practice- Accounting and Reporting by Charities ISORP FRS 1021. obièctbv￿ and a¢t•vltl•• Citizens Advbce Maidstone provides independent. free, (x)nfidonlial, impartial advice lo èveryone rogardless ol Ihoir race, gendar, sexuality or disabilily. CitlZ8ns Advice Maidslone aim5 to en#ur• Ihat individu8ls do not suffer through 818ck of kno¥￿edge of Ihelr rights bnd responsibilrties or of the servlc8s avall8ble to them, or through an Inablllly to èxpress thelr needs effectlV8ly. The Citizens Advice Mahlslone also aims lo exercise a responsible influence on the development of SOCI81 pollcles and servi￿S both locally and n8lionally through the I￿rk of the Research and C8mpalgn l&am. Publlc b•n•fil Th• Trustees confimi that they have wmpl￿1 with th8 duty in gection 4 of th6 Charlties Act 2006 to have due Teg8rd lo the gui¢Janee contained in the Charity C¢mmi8sk>n's general gu￿an￿ on the public benefit when revlgwing the Icral office aims And objectiV88 an¢J in Ihe planning of future activit￿8. Achl•vom•nti and p•rfomianc• Our goal Is to 9mpowor cl￿ntS 8olvlng Ih&lr problem8 ty th￿selves,. Others requlrlng more Support do r8ceiv8 furth hglp through detailed work conducted by our spec5alists and generalist volunteer advisèrs. Crtizans Advico Maidston8 pr¢)vides free. independent, conlidenlial and ImpArtial advice lo everyono on Ih81r rlghls and resp)nsibilities. The organisallon values diversity.. prornoles eguily & Indusion 8nd challenges di5crimln8tion. This essential work Is pro1885ion8lly carriéd out by our team ol paid and voluntary 818ff helplng people to So￿8 their problems and changlng their Ilves. In order to Ffevent financlal problems re-emerging, we also run educauonal 6ervi¢as such as financial apabllity or energy efficiency tralnlrwJ 88sslons In collatKJratlon wlth other 1x81 off*98. Our office 18 localod on Tonbridge Road. A number ol outreach ¥e38ion$ 8rg 8180 Fffovided al certain pari8h&g In th Borough by 8ppoinlmenl. Th18 gnables us lo connect with 8 broad 8nd diverse cllenl ba88 wilhln Ihp Bwough. Cllents can approach our soNi¢e for I9¢&-t￿lace Bdvice,. by teleplK)ne,' by em8il ￿ digitally lor those who otherwise Connot CCeBS U8 easily. The Cilizen5 Advice Membwship Schem6 requires each local Chizens Ad￿¢¢ to cary c¥Jt a Le8der8hip S8lf-Ass8ssrnent oach year, The Board workéd tOgath&T vAth paid and volunteer $18ff lo look al 11$ pollcSBs and procedures and subM￿t&d ils Assessment lo the Perfcymanca Ass05sor under th8 3y8t8m. The Org8nl$otlon has been judged lo be at g good standard. Our wcxkf￿CB, both paid and voluntary hav8 produced an excellent set of 8tstl81ics, the m8lority of whlch can bo Seen In our Annual Report. Suffice lo say th81 we ¢onlinue lo provide our service to many m¢ye p8opl& than other similar ofganlsatlon8. Flnancially il has been 8 better year with us securing funding lor new projects. Notvlthstanding, our lolal income lor lh8 year wos £805,63112021..£8F3J.1121 wrth the expenditure pegged at £758,09712021'.£793,7041 showing Surplus of £47,53412021'.£66,4081 for the 2021122 linanci81 year. There was a gain on the P&nS￿n schem8 liability of £21,422 .which has b¢en soparately disclosed this year, giving an ovarall surplus for the year of £68.956. At the end ol Ihe Financial Year our Reslrid8d Rèserve8 were £54,91412021..£60.5491 and Unr9$lricted ReserveB stood 81 £ 268,230 12021:£193,639). Demonstrating the valut ol our work is uuclal, BS th8 preSsu￿S on the wblic financès conllnues lo gather pace wlth national and local spending decreasing furthor ygar on y•ar. It is our responsibility to communicate to lunders why Citiz•ns Advice is an essential Servi￿ and noljust'ni¢e lo have,. Citizens Advlce Maidslone is un5que for many reasons.. In our tèam b%e have a total 0130 paid staff equating lo almost 22 FTE, of which 16 FTE work wthin our various projects ond Ihe rgmaindor lomi part of our core servi￿. Our t88m of 40+ volunteers indudes Trustees, advl$ars, odminlstrators, tralnees and &sse880r8. Our services are provided wth funding from a wide variety of sources. A Servic& Level Agreem8nl with Maidstong Borough Council allows us to provide the ess6ntial Core Service of gener818nd specialist a¢fvice through duital ond lactrttrlace fomiats lo cl￿ents in th8 Borough of Maidslone. Addition81 funding from Golding Hom85 helpslo 8dd sarvic8S to their tenants in the Town. We hav8 conlrBcts wilh Citizens Advice Lo provide PensionWi5e guidance an¢J Mon Advic&. Pension Wise provides a sgrvicg throughout Kenl and East Sussex. CrtlZ8ns Advice also provide funding for Universal Credit (help to cl8irnl. Our work In HMP Maidstone continues to b8 lundgd by H8nry Srnith Charity and lattèrty 8150 from HMP Maidstone. Funding for our the Enorgy Advlce Prograrnme IEAPI. lormedy Energy Best Deal IEBDI carn8 through Nalional Citizens Advice and ￿M￿9St als these, other3n￿ller projects We￿ funded through smallèr grants from extemal lunding sources. MAIOSTONE CITIZENS ADVICE BUREAU TRUSTEES ANNUAL REPORT {CO￿￿INUEDl FOR THE YEAR EMDED 31 MARCH 2022 Aehl•vements and perfoTrnanc• Icontlnuedl We contlf7U8 to work wth o numbar of p8rtn8rs witl)in Local Government and Statutory Agencies to inprove the poliies nd practices that affect our C￿MunItias. W8 work collectively with other Local Citizens Advl¢g ￿ntr¢S In Kent to inform public pollcy and help regulators. as well as Influ8n¢e private industry to make their services lair f￿ consum8rs. In addition to Loral and National campaigning, with the help ol our volunle8r5 we empower cllents and comrnunill&s lo engage wllh socl6ly and make a drfference lo issues that matter. We hope lo expand our use of volunteers gs f•asibl• lo do so. Volunt88rs are vllal lo the yervke In CIIIz8ns knice Maidstone. Trustees and our Management Team are in partnership with our paid and voluntary staff to provide eyceifenl quallly advice and support to over 10,000 people, with ovfrr 27,000 drfferenl 188ues in the Borou9h of M8Klslon8. Additionally, Tru3le83 are also engaged in providing diroction in the Governance of ow office. Our Vdunta8r8 hr8 an intagral p8rt tsf the way we deliver our advice. support and 8eNice today lo the communities ol Maidstonè, and have been sinc& tho cfficeplion ol Local Citizens Advice ILCASI over 80 years ago in 1939. The servlce in M8ldsiono commanced tsn thts 1st January 1940 and over the ye8r$ h88 dealt with around 1.5 Million problems. Vo4untefjYs have 81ways been Integral lo the Crtizens A￿le0 servl¢e and a￿ in¢reayingly involv8d in delivering SeNIcgS wilhln all areas of advlce work. Voluntoars brlng wllh them a wealth of experienrA and $kill$ and il Is important lor u8 10 r8cogni58 the resource we hav8 Wlthin the s8Nl¢fj. Volunltrern are vital lo the way we dollver our $8rvlc8. allovAng us lo reach m8ny moro people than rf we we purely dellverlng ourwork through paid stall. Volunteers undertake B rAngè of tasks from ass888ing and provKling advlc8. supportlng Ihe runnlng of our local offlce, campalgning In the ¢orrmunlty and Bcting as Trusleo8. Our volunteers corne frryn a ￿de range ol background8. Including young people, professlonals who want to broaden Ihelr horizons, rellred poople who want lo ￿1￿ sfmnèlhing back and mothers whose childron have started $chool - so we oHer a range ol support s¥rvicès lo mo01 Iht needs of all our volunteers loo. Our ¢ommilmonl lo value diver8ily, prwol8 8qutty and Indusion m8an$ wg Can &n¢ourBge Indiv￿￿81S who might not olh¢rwi8e wi$hlb& able lo volunteer. UnderslarKling our train•• volunteers. neod8 and expectations a very important 8$pe¢l of the Iroinlng progv8rnm•. Provldlng a well-structured trainlng plan helps the Ir8lnee lo galn bett8r ernployment prosp8cts 88 well 99 offerlng opportunity for personal dgvelopment. Increased confidence, seK-e51eem, and wellbaing. Providing an active contrfbullon lo the dBy-l(>day running of a LCA can develop volunl8ors' pradlcal skHIs, Such 88 problem solving, communlc8tk)n 8nd teamwork, as well as boost Iheir Confidence and belief in their abilities. Thls lrnproves employthllly, pre8enl8 career devel¢Jprnenl opportunlll8$, 8nd c8n help thos8 cuffenlty unemployed, move Snlo work. Vdvnleering providos individual8 wf(h an opportunity they mpht ￿t Ot￿rwIse have lo dovelop their perBonal skills and abilities. For those out of work, voluntecring keepsthem active and motivated, polenli8llycounlering the negative impads ol unemploymonl on mental wellbeing - research shows thal one In fivelobseeker's aliowancg claimants 6XFori&n¢e a menlal hoatth di¥order. Vdunleering enables peoplg lo r0911se IheSr own potential, supportlng thoril188 AfoLtnd Incrgased social mobNity- 29 per cent of volunteers that left th8 Citizans Advice Service did so for paid employment, edu￿tIOn or Iralnin9 (National Stati51icsl.11 also enables Individu818 to make an economi¢ contrlbulion to sodety, one whlch may factored into fulwe national Gross Dom8sb'c Pr￿lUCt and pr(xluclivily calculations. Volunteering with Cillzèns Advice can also develop an indwidual's soft8r skills, r85ili8nco and other personal allribulos. This can have a posllive impact on how people feel about themselves, how they respond to other8 and their capacity lo rnanage life's chall8n9è9. For rèt6re(1 indiwdual8. volunieering may offer ¢Yifferenl opwtunilies, prowde slructlxe and a sense of purptssg a8 ￿￿11 as help them feel involved in society, all highlighted as vital lo personal wellbeing. Ensuring that rètirèd people a mentalty 8nd physically actwe also has wider r88ching benefits lo society. induding reducing th• NHS provision required lo Gope with an ageing populatlon. Volunt88ring with us does not jusl have an impact on individLJals, it benefits communiti8s loo. Our volunteers ara local FEople, and through vc4unteoring, ihey incrBase thoir krK)wledge about mmunity i￿u9S and build relation9hips with (heir locality. This Creales stronger communities, with enoag&d and 8rAivg m8mbgrs, 8rKI more social action. MAIDSTONE CITIZENS ADVICE BUREAU TRUSTEES ANNUAL REPORT {coP￿INUED) FOR THE YEAR ENDED 31 MARCH 2022 Aehl•v•ments •nd perforniance (continued) The CilKen5 Advice s8rvic• also plays an integral role in supporting and strèrothèning its local community. We provid6 Service Ih8t meet5 loc81 needs and reaches out lo a and dlver88 dipnl base. Wo $upwt and strengthen other cornmunity-focused organisations, partnering with Ihern to share our insight Dn how bosi to supwt local people. We 81sts use extensive knO￿edge to act a5 an advocate for the Iijcal areo, mobilising and connecting people with Ihelr communlty. We ar8 a local service. working with local peopb, flx thè b&n8fit of thè local cKJmmunily. The value get Ircffl working with volunteers is groaler than just our ablltty lo provide a qualily advice 58rvic8. In addllion, our investment in developing volunteers. and enabling them to volunteer in Iheir1ocal area, has tanglble beneflls lor the individual, ¢cffimunity. and S(￿1etY at large. This is an addrtional benefit lo the communlly, ¢￿ted through the way we delfver tsur servke. A8 w8 approache¢J the end ol the 2021122 financial year. we were 18¢8d wth perhaps our biggosl challenge yet - how lo continue to deliver our mUc￿t?￿eded service, a lifeline lor 50 mBny, in the wakts of the Coronavirus epidemic. This was truly 8n unpreced8nt8d situation, forcing us to work in very different ways 8niJ provlde the vast majority ol our service8 rwnotely. vi8 tel8phone as well 88 digital means, Fortur18tely, our sl8ff and volunteers adapted lo the new regime exlrernety well 8nd rt Is a credil to their dedicalion and cornmitrnenl that In this most dem8nding of limes. We are very proud th81 We￿ only unab19 to dallvor our sarvico tothe wbllc for on&wcfking d8y 81nc8 thg gov&rtVn8nt announc8d tha natIOn¥￿de lockdown measures in March 2020. Data We give advlce lo peoplo who need h8lp, but W8 also colled stallsllcal data on gll lho8813sues. For example, we can show attendant issues affecting peopl& who comè to us with problems around council 18x. As a result, we are better able to ascertain the most efficient ways lo help people underslond thelr problem8 more complètely. For coundls and nclllorB. this data 18 powerful. 11 con help address lallure domand, facilrtale the consideration of new so￿1¢9 opiions 8nd provldg addit￿81 inBighl to th8 8¢ruliny process. Counci18 grg IncreaBlngly worklng together lo dellvgr 8ervlce8 In nèw way8 and 8aV8 Costs. whethèr In 8har&d sarvice grrangemenls or in cornbined aulhtsriliès with ¢Jevolullon deal$. This can also unlock lunding and addre88 long-8t8ndlng problarns across Ihe county. We wanl IL) be ablg lo work with our lo¢al govemment-at parish, di5trid, eountylgvel to inlom debat¥ wth our data and clbnt 5tcfjies. More than Ihi5, we can provide Innovatwe seTViCaS that m85h closely with th058 offered by public OLrthorhtles. Citizens Advice is workino nationally io maka thls as easy as possible. wlth new data produc18 Ic* combining output and Imp￿1 data across varlable geography as well 8$ dI￿t supwt to areas ol innov81ion across Our network. Soclol Ex¢lvil¢)n People ean SLJffer 8ocI818xcluglon wh8n they lace a 6erles of woNems 8uc*) as poor 8k5118, 1¢)w Incomes, ba¢J housing and lamlly breakdown. As 8 rasult ol Ihelr experiences and develokxnÈnt at Cftiz8ns Advice M8idstone, our voluntoors are bettgr equipp9d aTrJ more corfident in their abilities, and hence are ￿ore likely to mov8 into 8mployment. This has a true value to Society, by moving people closer to the labour rnafkel, which may reduce their nwl to claim benefits related to unemploymènt. It may also reduce other costs lo Ihe stale associated wlh su5taing¢J unemployment, especially lor young people not in employm8nt, education or Iraining. Equalty. ts)mmunily volunteering onBbles unemployed individuals lo make a fom ol èconomic contribution to society, the value of vthith m8y be 18cI(xed Into future national GDP and productivity calculalK)ns. Clllzens Advice has a majcff impact on pewlè'$ I￿￿$, particulady the Most Vulnerab￿ in society. Our service is best known for solving probl&TS through advice. bul we also make a dIffe￿nCe by solving the underlying eauses of these problems through our research and carnpai9ns voluntaers. Our work has also contributed to vitsl policy Ghanges that 11 hglp rnore people make ends meet. MAIDSTONE CITIZENS ADVICE BUREAU TRUSTEES ANNUAL REPORT ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 Achlevements and perfomi¥nce Icontinuedl Pension Wise Citlzéns Advice Maidstone is one of th8 LCAS who have been delivering the govèrnmgnt's Pension Wise $8rvi¢e for tho lasl 6 years. Launched in April 2015, P&nslon Wlse wa8 a new guidance service sel up to help pÈq)lè understand thèir options under the pension freedoms. Cits'zan5 Advice Maidslone delivers Panslon Wlse appointments throughout Kenl, Medway and East Sussex. During 2021122 we have delivered Pension Wi$0 appoinlrnents by telephone lo people aged 50 and over vAth a d8flnÈd conlribution pension. K•y •tatl•tlc8 IPW) During 2021122, Citizens Advi¢¢ nationally delivered 70,835 appointments across Englond, Wales and Northom Ireland. Since the service started. peopl6 h8ve continued to valu8 the high-quality gukl8ru 8nd 8UPPLYt they receive. Satisfaction 3¢ore$ have rem81ned over 95% Icw 2021122. Mongy Advlce Nation81 research shows that just ovgr g quarter of aduhs Say IhBt they do mt ¢onsld&r themselve8 lo be good al managing monèy and one third say that they would prelor not lo think about plann5n9 their financès at 811. Many people hav8 po(* fln8n¢ial Skills, and this often leads Ihem lo make ill-inlomed decisions on th81f monèy matlèrs. Ciliz8n8 Advicè h36 found that the negative ellacls ol a lack of Iln8ncial aw8renes6 can be compounded by limltad or pwr-quallly c¢nsurner information and inadequatè advice. People can miss OLrt on the growlng rarvJe of financial products availabl and fail lo rrake the b8st use of Gov8rnm8nl inlliallvos. However, bulding the n8c8SS8ry confidence in financlal services is an uphill task. Citizens Advice Maidstun8 helps people rescdve their mon8y, 18981 and other problems by prow'dlng Information and advice as w8118s by Influ(tncing policymakers. Our s6rvic8 19 the 18rg9s1 provider of free rnoney advic¢ In the Borough ol Maidslong. W& provid¥ specialist level money advlce sgrvicos, hglping people resolve a r￿ge ol monoy and debl i8sue8. By yovh1ing gJvlco and Inforrnalion about money in the heart of our community. we help people reBolv¥ a range of debt and p8r$onal linance-relaled problems. The Clllzens Advlce servic& is a network of Independent, local charitl&s th8t helps people resolve Ihelr money, legal and other pro￿&mS. Th8 s8rvice is the18rgesl providerof free advic& In the UK. Citizens Advice 81s0 uses evid8nc8 of ¢llenl6' money pKoblems to campalgn f(x change and is contributing to the Govemmeni's plan lo provide all UK adults wllh access to genèric financial 8dvi¢e. Cillzens A(fvlc8 wants p8opl& lo have th8 skllls, knowledge and confldenc8 lo make inlomied decislons across 8 range ol personal money matters. We work with a range of partner ag8WAes lo Improve th& flnancial skllls of people of all ages, particularly those a( risk of 80clal LY financlal exclus￿. FlnancAal skllls Irainlng can chaThJ8 behaviour - partScipants becomé better 81 budgeting, choosing flnoncial produ¢ts, Saving and making their money go lurthaf 8nd these ¢h8ngeB perBist over lima. D8veloplng lin8nci81 ski118 not only boog18 linancl81 well-being but glso conlid8nc0 8nd general peace of mind. Tonants who ¢Jo 901 into I￿nancIal drfficully know where to turn to for help, $88k out support sooner and as a result. are better &qulpped lo cope. Prl•on Work Clllzens Advlce Maidston•'s str8tegy 8lm5 to increase the cap8clty of our paid 8nd voluntary slaff to deal with our clients, debt and other mc*ney problems in order to prevenl the financiBI prob18msfaced by many people becoming maj'or crises. This supports our wder locus ol encouraging our t&am lo wtrk wilh more vvlnerable groups such as offendèrs lo meet their finance. benefit and debt needs. In relatlon trj offenders. Citizens Advice is dear Ihal p8rsonal dèbt and other financial problems can be a cause of an Individual off&ndiThJ in the lirst place, and such problems can iwease the 1Skdihood of reoffending on release. Being able to manage debt and other financial probletns durtng 8 wi5on Sentence or upon release into the community could hèlp lo reduce rè-offending. Many offendgrs wlh families may fall Into ￿nI or mortgage arrears caus¢¢ ty o reduction of incorne during their pri50n Sèntence. Stable accommodation csn help redu￿ re-offending by providlng a secure environrnent in wh￿ch to live. 8nabling them to open a bank account, receive benelrts and find regular employment. Timely 8cces3 to adwce can, among other Ihlngs, secure accommodation for an offend8r or th8ir I￿nIlY on release,. ensure access to benef*s the payment of rent and advocate on behalf the family if they are relusgd 5UPPOrt from the local authority. Swh seN¢¢s Gan greatly reduce the risk of re-offending. Oebt can also pre$8nl problems for offeThders and their families both during their sentenc• and after release. MAIDSTONE CITIZENS ADVICE BUREAU TRUSTEES ANNUAL REPORT IcoNfiNUEDI FOR THE YEAR ENDED 31 P4lARCH 2022 Aehiév•m•nts and perfomiance (continued> As the Social Exclu¥ion Unit raport id8nlified,' finance, benefit and debt issues are ingxtricobly lied to many other key lac*ors which ox8cerbate reoffending. Ensuring ex-offenders have enough 18wfully oblaSn&d money tg live on is key to their rehabilllalion and to r8ducing t8mptalion into r&offending, bul many fa¢É Sign￿l￿ant problams achieving financial securrty. Low Incomes, debt, disnjpted access to benefits admce and insuffi¢Senl inc(Mnè on r81&ase frcffl prison all add Its the problem. Thg National Offend81 Management Services INOMS'I airn is to énsura thal offènders in custody and the prison community have access Lo financial and aLfvice services Ih81 wlll ￿dresS money-related issues, maximise Income 8nd reduce debt lo help prevent r&offending. A key element of Ihls w(*k 1$ to dèvelop close partnership working beiween prlson #nd wthation services. and voluntary and community sefAor providers vtho are wlling to Work with offenders. RSsk Manag•mont Truste8s regulady rneet lo consid8r the linaneial and other risks relating lo the 8clivilies of th8 Charrty and take apprtspriale action as and %yhen rgqvired. A comprehensive risk register is maintained and reviewed 81 ev8iy Trust&a meeting. During the year w8 have had lo lirnil lace lo lace interviews to where there is no other way lo help clients du8 lo restrictions caused by ￿$ouT¢8 shortages, although the Citizens Advice Maid5tone managed lo maintpln 8 service by ollering advice digitally by telephone 8nd onlinè with staff workiw from home. Some consideration has been g5v6n to the issuos whlch may result from the Coronaviru5 pandemic and thasè Includè debt, mental health probl8n15, and domgstSc violence. Pl•nnlng for th• futur• The business str8legyadopled by the Trustee Board IBIO $afeguar(J the Core $8rvlc8 wSth fr98 genera118t ao*e covwing full r8ng8 of issues. Thtrs servlce has hitherto been lundod by a Grant from Maidslone Borough Council. This is now 8lea¢Jily bèing ￿duC9d,. nev8rtheless, we are mo31 gr8lelul for the Council's continuing support. Citizens Advic Maidslono $&oks additional fundlng from other Sources in ordor l(> 8hore up th¥ eofa sgrvice and provid8 other servlce il il is lin8nclally prudent to do so. Citizens Advice MaK151{￿e'S man8gem8nl has b•8n successful in securing such fundlng from 8 variety of yources. including the C*iztrn8 AdvlcelTrea8ury (Departmant of Works & Pensions), Henry Smllh Charity, Money Advlcg selv￿ and Energy Icitvzens Advlcel. The management continuos to davalop new aThJ innovative partnerships with a wlde st8k•holder group in response lo steadily dwindling financl81 reswr¢e$. Flnan¢lal r•vl•w The net surplu5 lor the year amounted to £88.958 12021..£66,4081. Ther8 wos a surpluy of £74,591 In re1811on to unreslrictod buslness. Ag at 31 MBrch 2022 general Unrestr￿ted reserves amount to £268.23012021.'£193.63918nd total restricted reserves amounted lo £54,91412021'.£60.5491. R•seri￿ Pollcy The Board ol Truslges regularly reviews the finarw and re88rves ol c11rL￿8 Advice Maidston8. Each rgview encompasses t*￿ naturg of the income and expendituie 8trearns and th¢ nog)ncem' b8si5 remains approwiate. Structurg, gov•rnanc• and m•nag•mont Citizens Advice Maidslong a rnernber of C511z8ns Advlfs, which provide8 8 framework fc￿ standards of advl¢e managern8nl as well as monitoring progre88 8gainsl these sl8nd8rds. The Board ol Trustees prodLJC88 an annual r8POrt detailing Citiz8ns Advice M8idstone'B aclivitses during tha yoar. The rewrt is available on reque8t from tha offico. Ill Mothod ol appolnlm•nt or •18Ctlon of TruBte&g In 8ccordance with tho Articles ol AssociAlion Imvi8ed 23 September 2013 to bring our M8morandum and Artlcles of Associ81ion in line wilh the national policy ol Citizens AdvKe and the guidance ol the Ch8rity Comtni58ionl th Trust99 Board con51818 of a minimum of 3 and 8 rnoxirnum ol 15 rnernber5. There may be a maximum of 10 &le¢ied rnernbers. each of whom 1$ gl¥cled lor a lerrn of thre8 years by the mombars olth8 company 81 It5 Annual Gen8ral Meeting. At axpiry of th8lr term of office el8ci8d Trustees are eligible lor re-8laction. In addillon, th8 Trusl8è Board rnay ctropl members, whose numter may not exceed one third of Ihe lolal number ol Truste8$. No member ol the slafl ol tha offl¢e whether pahtt or voluntary can be a member ol the 8o8riJ. However, the Chiel Executive, one represenl8tlV8 01 the paid staff and one repres8ntallvè of the voluntary st8fl, have the right lo 811end arKI speak Ibul not vote) gt meetiThJs ol tha 608rd. bl Op•rntlonal •trucluTg and d•clBlon maklng The Trustee 808rd sets the ov8r811 policy and directson ol CitlzBns Advice Maidston&'8 busine88 within the paromgl¥rs 8&t by the Citizens Advice Membership Agr88rnenl and any Sorvice Level Agreernents contracts currently in being. Operational decisions arg m8¢J¥ by the Chief Executive subject lo any specific Trtsslae Boafd directions and relarrlng to the Trustee 8oard Bs necessary. Thg Trusleg Board weels once every two month8. Flnanclal oversight 18 delegated to thg Finance Committee which meets 14 day¥ befofe the Twsleo Board to appr8186 financial reports and r8commgnd aclbn lo the Trustee Board. Tru*t¢••' r•#pon8lbllltl•8 In rnlatlon to th• Ilnan¢lal •tat•ment8 The Trugtaès 85 dlroclcrt are responsible lor praparlng the TN8l•es' Repcrt and the financial statements In acwd8nc8 with applicable law and r8gu18tion. Cempany law requires the Truslo&8 lo prepare linancial Stalemenls (or eath fin￿ciAl yaar. Under th8118w Ihè Trustees have elected ID prepare Ihe financial statements in accordance wilh United Kingdorn GeneralSy Accepltsd Accounting Practi￿ (United KIngd￿n Accountin9 Stsndards and applicable lawl. Undèr company law the Trustees musl not approve the fin8nci81818lemenls unless they are s8lisliad that thgy gNe 8 true an¢J fair view ol the state ol affairs ol Ihg charity and ol the results ol Ihe charity for that period. In preparing thes8 financial stBtèmonts. tho Trustees ar8 Igquirod lo:_ s818ct aceounling Oicies and then opply thgm con86lenlly', make judg8mgnts and 88tSmates that are reas￿atIO and prudenl., prepar8 the flnanclal stslements on the goltwJ ￿ncern basis unless it 15 inappropriate lo presurne that Ihe charity 11 continue in business. The Trustees we responsible for kgeping adequate accwnting records that are SLiffici&nt to show 8nd explain the charity'5 transactions and disclose with reasonable accuracy al any time the financi81 posrtion of the charrty and enable them to Snswe that the financial stat&m8nts comply bmlh Cornpanies Act 20Q6 and the Chariti¢$ Act 2011. They are also rest￿nSible for safeguarding the assets of thg ch8rrty 8nd hence for taking reasonable slops for Ihg prevention and detection of fr8ud and other irwularilies. IAAIDSTONE CITIZENS ADVICE BUREAU TRUSTEES ANNUAL REpoirr ICONTINUEDI FOR THE YEAR ENOED 31 MARCH 2D22 Di8c108urn of Inforrn4tlon to audltor• In acLX)rdance h￿th CC¥TtP9ny1ow, 0$ lh9 ¢crfnpany's dir8Ctors, wo ccrfirm IhaL' so far as wa aro awar•, Ihere Is no relevant audit inlormatk>n of whlch tha chartty's auditors are unaware., and as th& ¢Jlractus of Ihe company, we have taken all the slep6 Its1 wa ought to havt iaken in c*der lo m8ke ourselve awaro of 8ny relevant audit infomiation and to establish that the charSly's 8udllor8 are awa￿ cl that infomalion. ON BEHALF OFTHE OF TRUSTEES MALHOTRA R•qlstsr•d offic• 2 Bower Terrac Tonbrldge Road M8id8tona Kenl ME16 8RY O•t• 23 September 2022 MAIDSTONE CITIZENS ADVICE BUREAU INDEPENOENT AUDITORS, REPORT TO THE MEMBERS FOR THE YEAR ENDED 31 MARCH 2022 Opinlon We have audited the financial staternents of Maldstone citi￿nS Advice Burew (the 'd)8ri18ble Cl￿panY') for the year ènd8d 31 March 20Y2 which comprise the Statem8nl of Financial Activiti8S, thg B818nGe Sheet. the Cash How Slalem8nl and thg related notes. Th8 financial reporting framework that has been appl*d Sn their preparati￿ is appli¢abLg law and United Kingdom Accounting Standards, induding FRS 102 Th8 Financial Raportlng Standard gwll¢8blg in the UK and Republic ol Irgland" Iunlted KlngtJLYn G&n8rally Accepted AeLounling Practice). In our opinion Ihe financial stalemenls.. give a true and falr vlew ol the state of the ch8rtt8ble crmnpary's affairs as at 31 March 2022 of its incoming resources Ènd application of resources, including ils income and expendilure, lor tha year Ih8n ended," hove been properfy preparod in acccfdance wth United Kingdom Generally Accepted Accounting Proetlee., and hav8 be8n pr8pargd in accordance with the requirements ol the Companlas Act 2006. 8a•l• for oplnlon We conducted our 8u¢lt In o¢¢ord8nco with Inlem8lional Standards on Auditing IUKI IISA5 IUKII and applicable law. Our responsibililDs under those 818nd8rds are fijrther described in the Auditor's re5ponslblitl8s for the audit of the linancial statements section of our report. W8 are independent of th8 charitable company in accordance Mlh Ihe ethical requirements that are relevant to wr audit of Ihe fin8nci81 st8temenls in the UK, including the FRC'S Ethicol StsndBrd, and w8 h8v8 fulfilled our other elhbcal responsibilitles In accordance with thase rgquir8ment$. We belleve that the audll OVMl8ncg ￿ havg oblalngd18 suificieni and appropriate lo provide g ba$ls for our oplnlon. Canclu•lon* r•l•tlng lo golng ¢on¢•rn In auditing tho Iln¥n¢181 sl8lemenls. w? have c4)nduded that the Tru8tees' use of the going con¢em basls of 8c¢ountlng In the weparatlon of Ihe fln8nci818talemenls Is approprlate. Based on th8 work we h8ve wrf(xm8d, we have not Idenlifjed any materkal uncertalntles relatlng to ￿entS or conditk)ns that, Individu811y LY 0)I￿CtivelY, may cast significant doubl on the charitable company's ability lo conllnue as a going concern for 8 perKyJ of al least twelve months from when the Iinon¢ial slalements 9￿ authori$￿1 for i88ue. Our r98pon8ibilili08 and the re8ponslbililies of the Trust888 Wth r¢$pe¢t to going concem are de8cribed in the relevant 88ctSons of th18 r•E¢rt. Qlh•r Inlomiatlon The other informallon comprfs86 tha Information Included In th8 Trust88s Annual Report. othgr than the flnanelal stalgments and our audilor's report Iheroon. The Trust888 are responsible fcff the other information contained wilhin the annual report. Our opinion on Ihe financlal slalem&nls dogs not cover the olher inlormallon and, exc8pt to the exlenl otherwise explicitly slated In OLY report. Wg do not expwss any form ol assurance conclvsion thereon. Our responsibility Ss lo read the olhor Information and, In dolng so. conslder whether the other Information is materially Inconslstenl with the financi815talgments or our knovAedge obt8inèd in the wur8e of the 8udil or otherwise appears to be materially Ini8Staled. 11 we identify such mater181 ineonsist8nci83 or app8renl m8lori81 misstatements, we are required ID delemiin8 whether this gives risg to o material misst8tam&nt In tho Iinaw81 st81omen18 thgm8tt1ves. If, baBed C￿ the w￿k we have performed, we conclude that Ihgrè Is a m8t8ri81 misststemenl ol thi8 other information, we are required lo repc*l thal fact. We h8ve nothing lo report in thi8 regard. Oplnlon• on other matt•r• pr•gcrlbgd by th• Companl•s Act 2000 In our opinion, based on the work und8rtak8n in the course of the audrt., the information given in the Trustees. Report and the incorwaled Slraleglc Report prepa￿d for the purpose of company law for the financial year lor whl¢h th• flnandal $181ements are prepared 15 con5iStenl with the fbnancial slalemenls., and the Trust8és' Report and the incorporated Strategic Reput hava b88n preparad in accordance with 4)plicab19 le9al r8qulrement8. MAIDSTONE CITIZENS ADvfcE BUREAU INDEPENDENT AUDITORS, REPORT TO THE MEMBERS ICONTINUEDI FOR THE YEAR ENOED 31 MARCH 2022 Matters on which we Bre required to rèport by exeeptlon In the IvJht of the knowledge 8fMJ undwstandin9 of tho ¢haritable company and its environment obiained in the cours8 of the aud( we h8ve not idgntrfied m8t8ria rnisstatemants in Trusteas, R8POrt and the incorporated Strategic Repryt. Wè have nothlng to rep)rt In respect of tha lollowlng matt8rs whara the Companias Aci 2006 requires UB to report to you in our oplnion.. 8dequale ￿luntIng records have not been kept, or rotums adequate for our audit have not been rècelved from branchès not visitwj by us., or the finanual st8lemen15 are not In agreement wlth the 8ccwnling record8 8nd retums,. certain disclosure5 01 Trustees, romun8ralion specified by18w are not mad8'. or we have not received all the inforrnalion and explan8lion5 we requlre for our audit. Respon•lbllltl?¥ of Tru•t•e• As explained rrore fully in the Statement of Truglee8' f88kX)nsbililK98 89t cxjt on pag& 15, tho Truglees (who are a150 the directcfs ol the charbtable comp8ny for the purposes of company IBW) r&sponslbl8 for the weparation of the financial slalemenls and for being $8118fied that Ih8y give a true and falr view, And for Such int8m81 control 08 the Trust88s determine 18 necessary lo en8ble the preparation ol f4nAncrdl 8tatem￿S Ihal ar• fr9& from m8terfal misslatemenl, vthglhor dug lo fraud or error. In w8p8ring the flnanclal slatem&n16, Ihe Tru51e85 are resFKJn51ble for asse55ing tre charh8ble ¢ompany'$ abillly tg continue as a going conc8rn, disclosiryJ, as applicable, matters related lo going concern 8nd usin9 the going ¢on¢ern bgsls of oco)unting unk8ss the Trustees erther Intend lo liquidate the charitable cornpany QT lo ce880 operalions. or hava no realistic altemalive bul lo do so. Audltorf• r•spon•lblI￿l•* tor th• audlt of th•lln•nclal •l*t•m•nt• Our <)bjeclivss ar8 to obtain rèasonable aSSUfanc& obout ¥¥hether the financial stalemenls as a wthole Bre free frlvn m81erlal rnlSBlalgmènt, whether du8 lo fraud or error, and lo issu& an audrtorfs report that includes our opinion. Rg8son8ble 8s$ur8nc$ is a high18v•l ol assuranc8, bul is not a guarant88 that an audit condLKted in accordance with ISA9 IUKI will always detect a mat8ri81 misstat&m8nt wh8n it exists. MlsstBtements cen ari8e from fr8ud or error and 8ro Consldergd malorS81 il. Indlvldually or In th& aggregalo, th8y could reasonably be expected lo inff uenca Ihg econryni¢ dedslons of us•r8 taken on th& b8siB of th•sa linanclal statements. Extant ta whlch the audltwa• con•ldor•d capabl• of d•t•ctlng IrregularltSe8, Includlng fraud Irregularities. including fraud, are ol non-cLxnpllanc8 wilh18ws and r8gulatlons. We d8si9n Ffoc8dures Sn Iln& vAlh our r85Fon8ibllities, outlined abovo and on the Flnan¢ial R8porting Coundl's wgbsita. to d8t8d malertal mi58talernenls in respect of iFr8gularilies. including fraud. Wg obtain and update our under818nding of the enllly, its aclivi15es. its control environment, and 1Skely luluTe developments, including In rel8llon lothe legal and regul8loryfr8m8w(Kk 8ppli¢ablo and how Ihg entity is cornplying wilh that framework. Based on this u￿JerS￿ndin9, we identify 8rKI 83segS the risks ol m8t8riAI missiatement of tha financial statements, whether due lo fraud or error, dosign and perf(￿ 9U￿￿t woc8dure8 re8ponslv8 to those rfsks. and otlaln au¢Jrt ev￿gn¢? that sufficlent an¢ aFprowlat& to provlde o basis for our opinion. This includes conBiderati'on of the risk ol acts by Ihg enlily that Wgrg ￿ntrary to applI￿ble10wS and rogulab'on$, including fraud. In response to the rlsk ol Irrggularitios and non-compllanc8 ￿th laws and fegulations, including fraud, we designed procedures whlch Included.. Enquiry of man8gèmenl and Ihose chargèd Mlh governance around aclual and pot8nlkql Iltlggllon and cla1rn5 as well as aclual, suspected and alleged Iraud., Reviewing minutes of meeting5 Of those charged with governancè., A55e$sing the extènt of compliance Imth thèlaws and regulations considered to have a direct materhgl effect on the financi81 slalemènls or thè OP8fatlons of thè cthmpany through enquiry and inspection: Reviowing linanci815ts1emgnt di5c105urgs gnd lesling to SUP[￿rtIng documeniation to assess compliance wilh applicable laws regul81ion$; P8rforrning work ovèr the risk of m8nagèmènt bS8S 8nd ovetTid8 of controls, including lesling of journal enlries and other adjustments for appropri8t8nès$, avalu8ting the business rationale ol significant transactions ouiside the nornal course ol busin858 and r8Vi8wing 8Gcounting estitn8tes fix indicalors ol potential bias. io MAIDSTONE CITIZENS ADVICE BUREAU INDEPENDENT AUDITORS, REPORT TO THE MEMBERS ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 B8c8us8 of tho inhorenl limitations of an audil, there is a risk that we will nol dolect all irregylarilies, including tho8e leading to a matÈn81 misstst8rnent In th8linanci81 stalemenls or non-compliance ￿th regulalion. This risk Increases the more that cwpli8n¢e ￿th 8 law C￿ regulation is rernoved from the events and transBctions refiecled in the lin8ncial slalements. as we will bg185s likotyto b8COm8 8wareof in318nce5 of nonpcompliance. The risk of not detecting a matarial rr1155talemerbt resulting from fraud is higher th8n for one r95ulting from error, as fraud may invofve collusion, ￿gery, intentional omissions, misr8pres8ntations, or thg ¢)Verr￿e of Internal control. As part of 8ft audit in accordance with ISAS IUKI. we exercise professlon•l judgm¢nt and maintain wofes$ional sc8ptl¢lsm throug1￿ul the audil. We also.. Idenllfy and assess the risks ol materSal mlsgtatement of the flnanclal slalemenls, wheltter due lo fraud or wor, design and perfomi audil procadur8s r8sponsive lo Ihosg risks. and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of detecting a material rnisslalernenl resulting from fraud is higher than lor one resulting from grror, as Ir8u¢J may involve coJlu8ion, forgery, intentional omiy510rk8, misrepresenlalions, or the overrid& of internal ¢ontrol. Obt8in 8n understandlng of inl8rnal control rglov8nt to th8 audit In order lo de8ign audit procedure& thal are appropriate in the circumslancgs, but not th& purpose Df èxpr88sing an opinlon on the effectivene88 of the charitable company's internal control. Evaluate the appropriat8n8ss of BccounlSng policth Us￿1 and the rea80nableness of accountlng eBtimatgs and related disclosures made by th8 Trust&gs. Conclude on the Appropriatene$$ of thg Tru9teg8' u88 ol the golng eoncern bayls of accounting and, based on the audit evidence obtained. wholher a malerlal un¢ert8inly oxisl8 rslated to events or conditions that may cast 8igniflcanl doubt on the chariiable o)mpany'$ ab11￿Y lo continue as a going concern. If we condude that a material uncertainty exists, we are requlred to draw attenuon in our8uditor'y reportto the rel8led dlsc105ures in tho financlal 8latemenls or, if such disclosures are inadequAte, lo modify our opinion. Our conclu5vns are based on the audit evldence obtained up lo the dale of our audllor's rep(xt. Howévèr. luture 8V8nla or condillon8 may ¢auso the charilabla company lo cèase lo continue as a going concem. Evaluate tha overall pr&s&nl8llon, structure and conlenl ollhe financial stalemenls, including th8 disc1￿￿re8, and vthether the financlal slalgmonls represent the underlylng transactions and evenlB in a manner that a¢hlevg$ falr presentation li.a. gi￿¥ a true an¢ lair view). We communicale 4%4th tIN)se chorgod with govern8nc& regarri5ng, among otl)•r mallors, th8 planned scope and tirning of the audft and signlflcant oudll findings. 5ncltsding 8ny slgnlficant defldencles in internal conlrd that we Idenllfy durlng our audit. U$• of our r•port This report Is made Solely lo the charitable company's m8mbers. as a body, Sn accord￿¢¢ ￿th Chapter 3 of P8rt 16 of the Companies Act 2006. Our audit work has been undertaken so th81 we mlght state to tha ch8rll8blè c(xnp8ny'8 members thos& matt8r5 we are required lo slate to them In an audilor's report and for no other purposè. To the lulle81 extent permitt8d by law, we do not accept or a55ume responsibility to anyona olhar than thè charitable CDmp8ny an¢J tho ¢hariiabla comp8ny'g member6 as a body. for our audit work, for this r8PUt, or Icrf tha opinions wa hav& f(Kmgd. Ml¢h•ll• WOlke• FCA (Senlor 8tatutwy Audltorl for and on behalf of AzetB Audlt SorvSc•s .6.Q.¢Lokoi.2Q22..... statutory Audltor Glob• Hous8, Ecllps8 P8rk Sittingbourne Road Maldstone Kent ME14 3EN MAIDSTONE CITIZENS ADVICE BUREAU STATEME1￿ OF FINANCIAL ACTMfiES IINCLUOING INCOME AND EXPE￿￿TURE ACCOUNTI FOR THE YEAR ENDED 31 MARCH 2022 Unrn•tricled nd• R?•trict fund Totot 2022 Tot•1 2021 Nots8 IMCOhlE: Donations and18gacl•s Chwltable activities Investments 955 178,371 47 955 804,629 47 7.091 852.838 183 626,258 TOTAL INCOME 179,373 626,258 805.831 880.112 EXPENDITURE. Chwit8bl8 acti￿1￿•8 126,204 126,204 631.893 758.097 793.704 TOTAL EXPENDITURE 631,893 758,097 793,704 Not In¢tyn• b•th qaln• on pgn•lon •ch•m• 53,169 15,8351 47.534 66,408 G•Sng on p•n•lon 8chom• 18 21,422 21,422 NET MOVEMENT ON FU14DS 74.591 1S,6351 OJ,950 80,400 Total funds al 1 April 2021 Total fund• •131 Mar¢h 2022 193,639 268,230 60,549 54,914 254,188 323.144 187,780 2S4,188 Al Income and expondSturg dorlvg frorn c¥)nllnulng Act￿11189. Tho Statgmenl of Flnandol A¢llvf(198 Indudas all galn8 and108888 recogn188d durlng the year. Thg noto8 on pg98s 16 10 24 lom part of these Ilnanclal statements. 12- MAIOSTONE CITIZENS ADWCE BUREAU STATEh1ENT OF FINANCIAL ACTivrriES (INCLUDING INCOME AND EXPENfMTURE Accoupiri FOR THE YEAR ENDED 31 MARCH 2022 Comparatlv• yèar information Yoar ond•d 31 March 2021 Unr•strlet•d fundg R•itrlctsd fundi Tot•1 2021 Total 2020 Notes INCQPAE: Donations Bnd legac Charitabla aclivilles Investments 7.091 147.931 183 7,091 852,838 183 8.141 938.868 330 704,gJ7 TOTAL INCOME 155,205 704.gJ7 860,112 947.339 EXPENDITURE.. Charftabl8 KtivilieB 135,586 135,586 658,118 858,118 793,704 835.814 TOTAL EXPENDITURE 793,704 835,814 NET MOVEhlENT ON FUNDS 19,619 46,789 06,408 111,525 Transfers 14 15,3861 5,386 Toial fund8 8t 1 Aprfl 2020 Total fund• al 31 March 2021 179,406 193.639 8,374 60,549 187.780 78,255 254,188 187.780 13- MAIDSTONE CITIZENS ADMCE BUREAU BALANCE SMEET AS AT 31 MARCH 2022 Notes 2022 2021 TANGIBLE FIXED ASSETS 10 CURRENT ASs￿s Accrued Income Cash al bank and in hand 4.740 333.192 335.gJ8 337.932 335.￿8 CREDITORS: AMOUF￿s FALLING DUE WITHIN ONE YEAR Acuuals. olh8r creditors and defe￿d Inc￿ne NET CURRENT ASSErs 9,605 55,115 328.327 280,793 Provlsion for liabwlli98 8nd thgrge8 NEf A3SErs 18 5.183 26,605 323,144 254.188 Gener81 unr8slrlcl8d fL*ndi Desl9n¥led fund8 Reslrlct8d funds 12 13 14 233,748 34,482 54.914 159,157 34,482 60.549 254,188 15 323,144 Approvgd the Boa Trus es on ?a.SAplAn)bRr 292a and are Signed on rts behalf by.. MR S BONNY MALHOT CHAIR OF THE BOARD OF RUSTEES MR D PARRISH MEMBER OF THE BOARD OF TRUSTEES Company No. 02234220 Th& notes on pages 16 to 25 fomi part of these financial statemènts. 14 MAIDSTONE CITIZENS AOVICE BUREAU STATEMENT OF CASH FLOW FOR THE YEAR ENDED 31 MARCH 2022 Note8 2022 2021 C••h flows from operatlng actlvltl•• N•t ca$h loutfiowylnfiow from operatlnq actSvltl•s 17 12,7631 77.130 12,7631 77.130 In￿$11n0 aetlvlti Interest ￿￿1Ved 47 183 Not ¢08h g•noral•d from Inv•gtlnq ctlvltiès 47 183 Net {d•cr•aM)Ilncr••g• In cash and c••h •qulvalent¥ {2.7161 77,313 Cash and gqUIVAl8nls al beginning ol ye Cash and ca•h oqulvalont• at •nd ol y•ar 335,908 258,595 335,908 333.192 The not85 on pages 16 10 25 forn part of thesg financial statement$. 15- MAIDSTONE CITIZENS ADVICE BUREAU NOTES TO THE ACCOUTr￿3 FOR THE YEAR ENDED 31 MARCH 2022 AeeountSng pollcleg •) 8a818 ol accourrtbng The Maidslon8 CitYz•ns Advice Bureau (the 'thanty'l is 8 th8rit?ble ¢omp8ny limit8d by guarantee, registered wlth the Charity Commission in England & Wale5. The address of the reglslered office is given in the charity Information on page 1 of these financial slalernenls. The natur8 ol th8 charity's opérations and princ4pal activities a￿ detailed in page 2 of these financial 51alemenls. The ¢h8rty eA)nstltutes o public benefrt entity as d8flned by FRS 11Y2. The financial statements have been prepared in accordance with the A¢￿untIng and Reportlng by Charitles.. Statamant of Recomrnende(I Practice applicable lo ch8rilies preparing thèir accounts in accordarKe with the Financial Reporting Stsndard applicable in the UK IFRS1021 issued in October 2019, the Financi81 Reporting Standard applica1￿$ in the Untsd Kingdom IFRS1021. the Charilie& Act 2011 and UK Generally Ac¢aptad Pr8clic8. The financial Statements are prtrpared in $l&rting which ￿ th8 funth'onal currency of the charity 8nd r￿nded lo th8 nearest £1. The signrficanl accountin9 pollciès 8ppli8d In th8 pr¶tion of these financial 5tatemenlS are 88t out ￿lOw. Thes8 policios have been con8lBtenlly applied lo all years pr8senl6d unless olhorwis& Stated. Th& charity has availed Ilsew ol Paragraph 4111 ol Schedule 1 01 lh8 Small Ccrnpanles and Groups IAcc¢unl8 and Dlreclors, Reports1 Reg￿latIonS 2008 and 8iJapled the formal of Ilnancial statements to rellect the special nalure c4 the charfly's actfvstles. bl Golng Cone•rn Thesa fina￿OIS18t8m8nl8 arg prepared on 11)è going concern basis a8 Ihe Tru$lee8 believe that no material uncèrtainlio8 exist. The Trustees hav& ¢￿sIder8d thè lav&l of reserves and expected level of ine¢me and experKlrtur• and ore salisliod that the charity has sufficient resources to meet 115 liabilities as they fall due for a per￿d of at l•ast iwelve rnonlhs from the dale of slgnlng of Ih958 fSnoncial statements. Accordingly, the flnancial stalemgnts ar& pr8pared on a going concem tro$i$ and do not I￿lUde any adluslm8nts whith would te nece988ry thls b8818 of preparallon w88 Inapproylale. el Fwnd •¢Muntlng Unrestricted funds are those available for use 81 the cjiscretion of tha Trusl8as In the furtherance of the geneol objectives ol Ihe charity which have not been dts8ignaled lorolher puipo88s. Daslgngled funds are unrestricted funds that have been set aside by the Trustees lor particular purpo8es. Restricted lunds are lund6 which arè to b8 US8d In accordance wlh SperAr￿ restrictio￿ inpo3ed by donors which have bggn raised by the charity for pBrtlcular purposes. dl Inc¢)rn• r•¢ognltlon Grants and service agre&m8nt income ar8 recognised In th8 Stalernenl ol Fin8nci81 Adiviliès whèn the chartly has entillement lo the lund5, where the service it re181es to has ¢omm¢nced. rt is probable thal the income wlll be received and the ar1￿Unt can be measure(J reliably 8nd Is nol deferred. Other In￿me is recognlsèd in the accounts on an accwals basis with the exception of donations whlch are r8eognisod on a cash received basis. •} Expondlturn Expendf(ure is recorded on an accruals basis including iryecoverable VAT 8nd 8llocatad on the following basis'.- Costs direclly 8lloc8tèd- ￿tual basis. Support costs- depending on typè of co81 and the Trustees, best estlmBte of usage. Oth6r costs- acluBI basis. fj T•ngibl• fix•d assèts *)d dopr•datlon Individual fixèd assèts costing £1,000 or more are ststed al cost less depreciation. Depreciation Is rmided on office and cotnwt8r 8quipnent to write off the cost, less estimat6d rgsidual value of assets Ovgr thelr expeded Useful eix)notnic1rf8 of two or Ihr•e years. Al each reporting period end d8te, the chanty rtvi8ws t￿ carrying rnounts of its tangible assets lo d#l&min8 whether thoro is any indication thal those assets have suffered an impairment 105s. If any such indic81ion exists, thg rocov¢rabl¢ amount of the asset is estin￿led in order k) determine the extent of the impaim8nl loss Ilf any). 16 MAIDSTONE CITIZENS ADMCE BUREAU NOTES TO THE ACCOUNTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 Accounting pollehs (eontinuèdl gl Operatlng l•as•s R8ntals payable undw operating le8se8 are c*8fged on a 8lraight line basis over the lease tern. h) Penslons Conlributions payabla to th8 chadly's mutt1-0m￿oYer penslon plan are charged to the incmie and expenditure account on a payments basis. The charity recognises a liabi1Sty for the Ob1￿JaIlOn under the pension plan's recovery plan. Tha amount ecogni8ed is the net present v8lue of the defi¢ll rtsdvction contribution5 payable under the agreemenl. Thg PTe6enl value is calculated using the discount rate disc108ed in note 18. l) Dobtor8 and cred￿Or9 r•¢elvablolpayablo wlthln on? year Debtors and creditors with no 8tal8d inter8St rate and recelvable crf payable wlthin ona year 8ra r8ccrded 8t IrBnsaction price. Any lo&ses 8ri8in9 from imp8irmenl are recognised in the statement of financial a¢livities under 8xpenditur8 arising on ch8ritable 8clivrtBs. 11 Employ•• bgn•flts When ern￿oYeeS hav8 r8nd8r8d s8Nlc8 to thg ¢harfly, short-lerm ern￿OYee beneffts lo vjhlch the employ••s ar& 8ntMed are recognised 81 the undlscounled amount expected lo ￿ paid in 8xchangè for that sary1￿. kl T•xatlon The charily Is an exempt charlty ¥￿thIn the me8nlng of Schedule 3 of the Chorlties Act 2011 and Is consldered lo pass the tests sat out in Paragraph 1 Schedul8 6 Finance Act 2010 and therefore it mgels the dglinilion of a charltable company for UK corF4)r8llcffj 18x purp03es. 2. Judg•m•nt• and key sourc•• of •*tlmatlon un¢•rtalnty In the application ol thè charlty's ac¢ounting pol￿185, the Trustees are r8quir8d to mgkg ludgomorns, estimates and assumptions about the carylng amount of 8sse18 and liabilities that are not roadily apparent from other sourc*8. The 8Stimat8s and assodaled assumption5 are based on historical gxpedon¢g and otherladors that are considered to b8 r81ovant. There are no judgement5 Cf key source8 of 8sllmatlon un¢ortoinly. 3. Incom• from don•tlon• Ind l•gacle• Unr•Jtrlct•d fund• R•strlct•d fund• Tot•1 2022 Totsl 2021 Fundr8i8lng Don81ions 1,305 5,786 955 955 955 955 7,091 Incom• from ¢h•rlt•blo activitie• Unr•8trlctod funds R•strfct•d fund• Total 2022 Total 2021 M8idstone Borough C￿nCil Lyants Money Advice Service Goldlng Homes Pension Wise Henry Smrth (MDS Prison) Energy Best D881 Universal Crgdit- Hglp ¢0 Claim Refund ol overpaymonl of legal 8eryice3 ccfflmissions South Ea$1 Woloi Forum other projects 151.1 151,100 52.168 5,000 355.027 55.592 22.890 126,581 142,100 53,169 5,000 442,386 53.008 26.485 129.859 124,0001 52,168 5,000 355,027 55,592 22,890 126.581 14,000 14,000 22,271 804.629 22,271 24.831 178,371 626.258 852.838 MAIDSTONE CfflZENS ADMCE BUREAU NOTES TO THE ACCOUNTS ICONTINUEDI FOR THE YEAR ENDEO 31 MARCH 2022 5. Analy8b8 of expendltur• Dlre Support eosts Total 2022 Total 2021 Cltizons advice Bethces Prison sup￿1 Energy advice Ponsion advic8 Flnancial advSce Benènt advica 100.797 43,556 22,890 281.714 40,795 101,535 591,287 25.407 17.618 128,204 61,174 22,890 368,131 52,168 127,530 142,606 43,508 19,465 400,573 58,555 128,997 86,417 11,373 25,995 166,810 758,097 793,704 support co•t* 2022 2021 Staff co8t8 Pferniseg costs General offlce costs Bank thargès Govem8n¢e co818 83.238 31,846 44.170 133 7,423 166,810 82.712 37,023 58,623 101 5.913 182,372 Gov•rnan¢• co 2022 2021 Audllor8' remunerallon 7,423 7,423 5,913 5.913 N•t •xp•ndltur• This18 8t81ed aftgr charg1ThJ'. 2022 2021 Auditor's ￿mUnerAtion R8nl payable on rxopety under cperatlng188ses 7.423 23.000 5,913 23,000 28,913 30,423 18- MAIDSTONE CITIZENS ADVICE BUREAU NOTES TO THE Accoufrifs (CONTINUED} FOR THE YEAR ENDEO 31 MARCH 2022 9. Staff costs 2022 2021 Wagg$ and salaries Social s8CUrtty costs Employer pension co319 574,676 42,127 36,734 574,147 41,069 32,788 653,537 648,004 The key man&Jement personnel of Ihg charty comwlse the Trustee8 and the bureaL* managers. The Trustees received no rernuneration for the ygar eThJod 31 M8r¢h 202212021.. £Nill. During the year, Iwo12021'. onol ol th8 Trustees had expenses r&imbursed by the charity. Th8 tot81 exrAn5e5 re1m￿r8ed lo Ihe TnJsteeB amounted to£7012021.. £1321. The88 co81s related io sundry stationary end consumatye suppli08 lor 8taff rnembers os wo1108 Iravg18nd parklng co8t8. The total rgmungratktn In￿u(lIng pension contributions and empkjyers. national Insurar￿ re¢&ived by kay managem8nl personnel lor th9￿ 89ryic& lo Ihg Charity was £123,91512021.' £125,662). Tha average number of s818rled employ￿$ durlng Ihe year 3212021,. 34). There were no employees12021.' ronel who r8¢elved tot81 employee bènefits lexcludlng employer penslon costs) of mrye Ih8n £60,000. 10. T•nglbl• flx•d a•••t¥ Offl¢o and computer •qulpm•nt Co•t Al 1 Aryil 2021 and al 31 March 2022 96.327 D•preclatlon At 1 April 2021 and al 31 March 2022 96,327 Al 31 March 2022 N•t book valu• Al 1 Awl 2021 and at 31 2022 11. Accrual8 and dd•Thod Incom• 2022 2021 A¢cTuals Other creditors Delgrrgd inc￿ne 6,544 3,061 8.715 24,000 22,400 9,605 55.115 19- MAIDSTONE CtrizENS ADWCE BUREAU NOTES TO THE ACCOUNTS ICONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 12. G•n•r•l unreBtrlcled fundB 2022 2021 B8lanc8 at 1 Aw51 Nel Income Transfer to restrkted fuThls 159,157 74,$91 144,924 19,619 15,3B61 159.157 Balance at 31 March 233,746 13. Doslgnahd fundi Balanco •t 1 April 2021 Now deBlgnatlon• O••ignotion• Bal•nc• at rnleutrd 31 M•r¢h 2022 Prom1898 and d8volorm•nt fund 34.482 34,482 Comparat￿9 year informallon.. Balanc• •t N•w 1 Aprll 2020 d••lgnatlon• D•Blgn•tion• r•l•a••d 31 M•￿h 2021 PremlBes and developm&nl fund 34.482 34.482 The Pytmlse8 and DeVelO￿nent Fund h8$ been d&skJnated to provlde l¢y fu￿re re8ources In these Iwo aroa8. 14. Ro•¢rS¢t•d funds Balanc• at 1 ApTII 2021 Balanc• al Tr•n•f•r• 31 March 2022 Incom• Exp•nditur• Henry Smith IMDS Prison) Eneryy Best D881 Pension Wise Money Advice Serwce South Easl Water Forum Universal Credit- Help to Clain 17,787 55.592 22,890 355,027 52,168 14,000 126,581 626,258 161,174) 122.890) 1368.1311 152.1681 12,205 41,613 28,709 14,01)0 1127.5301 1631.8931 60,549 54.914 comp8r81￿9 yfjor infomiallon: Balanc• at 1 Aprll 2020 Balanco at Tran$fer• 31 Mar¢h 2021 Incom• Exp•ndltur• Honry Srnith (MDS Prison) Energy Best Deal Pension Wis8 Money Advi￿ SeNce Univers81 C￿ll￿- Help to Claim 8.287 53,008 26.485 442,386 53,169 129,859 143,5081 126.4851 1400,5731 158.5551 1128,9971 1658,1181 17,787 41,813 5,3B6 87 949 8.374 704,9D7 5.386 60.549 -20- PIAIDSTONE CITIZEMS ADVICE BUREAU NOTES TO THE ACCOUNTS {CONTINUEDI FOR THE YEAR ENDED 31 MARCH 2022 14. R￿tricted funds (¢onWnu•d) The objective of the Henry Smlth Fund {M8idslon8 Pr180n Adwce Projectl b to provlde 8dvi¢e and 3UPPOrt to prisoners, staff and their families. The c4)j8Ctive of Enargy Bèst Deal Is lo infonn consum8rs how to reduc8 energy b1118 by effloency savings or swlching suppliers and to PrO￿de Infomation about the help available frc4n energy suprAièr8 and government for consumers struggling to pay energy bills. The objective of POns￿n Wise is lo provlde Impartl81 pension advice and gubJan¢e. The objeclive for the Money Advlce knic8 18 lo provide free and Impattial money advice. The objeclive ol th8 South E88t Water For￿1 18 to pyovide Ir88 advico to manage wther cvnBurnption and bllls. The 04'edive of tho Univorsal Cr8tlil- Help lo Claim Fund Kq lo pYovld& advice and assiBtance lo persons requirlng rinancial suppori. 15. Analy•ls of n•t a••ots botw•en fund• Unrn•trl¢t•d lund• 2022 R••trlct•d fund8 2022 Tot•1 2022 Current assets Amounls falling Within ono year Provislon8 274.394 19811 15,1831 268.230 63,538 18,6241 337.932 19,805) 15.183} 323,144 54,974 Unr••trl¢t•d fund• 2021 R•strlct•d lunds 2021 Total 2021 Curronl a88els Amoun18 falling due within one year Provisions 255,419 135,1751 126,6051 193.639 79.949 119.4001 335,908 {55,1151 {26,6051 254,188 60,549 16. Flnanclal coMm￿M•nI* The charity had commltments under non4cancellablo opgrallng leases 88 follow8.' Land and bulldlng• 2022 Land 4nd bulldlng• 2021 Expiry within one yeor Expiry in 2 to 5 years Expiry in over 5 years 23,000 92,000 120,750 235,750 23,000 92,000 143.750 256.750 21 MAIOSTONE CITIZENS ADVICE BUREAU NOTES TO THE ACCOUNTS {coKfiNUED} FOR THE YEAR ENDED 31 MARCH 2022 17. Cash generated fr¢th op•rntlons 2022 2021 N81 incom8 88,958 66.408 Adlu8tment8 for: Investment income {Increaseydecrease in debtors {Oecreasellincreasg in creditors Decrease in pensN)n provi810n CaBhflow Irom opwaling 8Ctlvltbs 1471 14,7401 145,5101 121,4221 12.7631 11831 400 15.424 14,9191 77,130 18. P•n¥lon commltm¢nt$ TPT R•tlr•m•rrt Solutlon•- Th• Growth Plan Th• ¢h8rlty partlclpat8s in the scheme, a rnullb-employer scheme which provides benefits lo some 638 non- a850cialed participating employer8. Tha schernv) is a deflned b8nofit scheme In tho UK. 11 is not poss1￿8 fcf Ihe charity to obtain sufflcienl inl¢ymation to enable it to account lor the sthème 88 8 ddinèd benefit scheme. Therefore it accounts for the 8¢heme 8S 8 dolln8d contribution stheme. The scheme 18 sul4.ect to th8 hjndlng legislation OLrtlined in the Pen8ion8 Act 2004 whlch came Into force on 30 Oecernber 2005. Th18, togathar with document8 18SU8d by th8 Pensions Regulator and Technical Actuarial Standard6 IB8ued by tho Financial Reporting Councl, set out the framework lor lundinp d8fingd bgnelit occupational pension sch8m8s in the UK. The scheme is cla55ifi8d as a 'l8sl-m8n st8ndlng 8rraroemgnt'. Thw8for8 Charity Is polentl8lly118bl• for other P8rtIcipBting employers. obligallon5 Illhose employgrs are unable to me8t their share ol the 5¢h8me dellcil following wSthdrowal from th8 schem8. PartirApaling employers 8re l&gally roquked to meet their share of the 8chem& d8fldt on an annufty purchase basis on withdrawal from t1￿ sch8m8. A lull octuarial valuatB)n for the schème was c8rrl8d OLrt at 30 Sapternber 2020. Thos v8lu8tlon showed 9$88ty of £800.3m, liabilllies or £831.9rn and a delieil 01 £31.6m. To ellminale Ihi5 lunding shortrall. the Tru8l•e has asked th8 Partlcipating employers lo pay addition81 contributions lo Iha sch8mg as lollow8.' D•flclt contrllxrtlon• From 1 April 2022 10 31 January 2025.. £3,312,000 pgr annum Ipayable monlhlyl. Unless a CQTKession ha3 been 8gre•d hvilh Ihe Tru$te8 the term lo 31 J￿Uary 2025 applies. Not8 thal the scbeme'5 previous valuation was carried out with an effective date 0130 Seplgmber 2017. Thls v8lvalion showed assets of £794.S*n. Ilabllities or £926.4m and a dellclt of £131.5m. To eliminate this funding 8hortfall, the Trus188 asked the partlclpallng employer51o pay additi1￿81 contributions lo tho schem8 a5 follows.. D•fidt ¢ontrlbutlon• Frorn 14)ri12019 10 30 s￿leMber 2025.. £ll,243.￿o per annum Ipayablè monthly 8nd increaslng by 30A each on 1st April). The r￿0V￿Y plan contributKJns are allocaled lo each p8rti¢ipaling wnployor in line wth their estimated share of the Series 1 8nd S9ri￿ 2 scheme liabilities. Wh8re th& scheme is in deficit and Whe￿ the charity has agrggd lo a def￿1t funding arrangement thg charity recogni8es a liability for this obligation. The arnounl recognised is the twt present value of the deficf( reduction contributions payable under the agreemenl that rolates lo the d￿¢11. The presenl value 15 calculated using th8 I￿$¢0U￿1 ratè datailed in Ihese d1sd0su￿s. The unwinding of thè discount rate is recognised as a finance cost. MAIDSTONE CITIZENS ADVICE BUREAU NOTES TO THE ACCOUNTS (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2022 18. Peniion commitments Icontlnu•dl Pro••llt valu•• of wovlslon 31 March 2022 31 March 2021 31 March 2020 Presfjnt val￿ of provlslon £5,183 £26,605 £31.524 R•conclllatlon of op•ning and d￿Ing provl•lon 2022 2021 Provision al start of perbd Unwinding ol the discount facior lintwest expense) D81icit contributlon paid Remeasurements- impart of any change in a88umptions Remeo8uromentS- 8mendments to contribution sch8dule 26,605 153 16,7331 11191 114,7231 5,183 31,524 708 16,5371 910 Prov181on al ond of p8rl¢)d 26.605 Incom• •nd •xp•ndltw• knpact 2022 2021 Inler08t expen8e RemeasuremenlB- impact of any change in as$umpllonB R&me89uremenl8- 8rnendments to contribution schedule 153 1119) 114.7231 14.669 708 970 1,618 AMumptl0n• 31 March 2022 31 Mar¢h 2021 31 Mw¢h 2020 Rala of dlscount IF4r annuml 2.35% 0.66% 2.53% The di8count rates shown above afe the equivalènt single discount rates which, when used to discount Ihe future rgCOV8ry FAan contrlbulions due. would givg tho 3ame results as using a full AA corporatg bond yield cuNe to discount the same recovery plan contribulbns. D•fldt contrlbutlons ￿h•dule The lollowlng seh•dule dgtsil¥ the delfjcll corrtributions agra*J b8tWggn the ¢h8r4ty and th8 scheme al each y8ar end perlod.. 31 March 2022 31 March 2021 31 March 2020 Ye8r 1 1,888 1,888 1.574 6.733 6.935 7.143 6.131 6.537 6,733 6,935 7,143 6,131 Yegr 2 Yaar 3 Yew4 Yew5 -23. MAIDSTONE CITIZENS ADMce BUREAU NOTES TO THE ACCOuP￿s Icop4nNUED} FOR THE YEAR ENDED 31 MARCH 2022 19. Analysls of changm In not debt other no Balan￿ qt Ca$hfl¢w• cash chanw 31 March 2022 1 Aprll 2021 Cash 335,9)8 12,7161 333,192 2D. R•lat•d party tranu¢tlono No Ir8n8actlon8 Wth relatgd p8rties were undertaken durtng the year12021- non&l. Ot￿r thon Iho8e stipulated in Note 9. -24- MAIDSTONE e￿IzENs ADVICE BUREAU DETAILED INCOME ANO EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2022 Unreslrlcted lunds R•strl¢tsd fund5 Totsl 2022 Total 2021 Income MaK15tone Borough Coun¢ll Money Advice Servic8 Pension Wi3e Donallons Dep05118¢counl interest Goldin9 Homey Fundraising Energy Best deal Herry Smith (MDS Prison) Universal Cr8dil- Help to Claim Refund of overpayment ol legal servl¢o8 ￿MmIs￿l0r￿ Stsulh East Water FLYUM Other WL4'ects 151,100 fS1.100 $2.168 355,027 955 47 5,000 142,100 53.169 442,386 5,766 183 5.000 1.305 26.485 53,008 129,859 124,0001 52.168 355,027 955 47 22.8 55.592 128.581 22,890 55,592 126,581 14.000 14,000 22,271 22,271 24,831 860,112 179.373 626.258 805.631 Expondllur• S¢h•dul• Eg18bllshmenl expenses 5,276 26,570 31.846 37,023 Adrnln18traUon expen8e8 119,668 598,215 717,883 748,510 Sundry expen8a8 1,260 126,204 7,108 631,893 8,368 8,171 758,097 793.704 Net Incom• b•lor• galn• on pon￿on •ch•m• 53,169 15.6351 47,534 66,408 G8ins on penslon scheme 21,422 21,422 Surplus for th• y￿r 74.591 15,6351 68.956 66,408 -25. MAIOSTONE CITIZENS ADVICE BUREAU SCHEDULES TO THE DETAILED INCOME AND EXPENDITURE ACCOUNT FOR THE YEAR ENDED 31 MARCH 2022 Unr•$trl¢t•d lund8 Restricted funds Total 2022 Tot¥1 2021 E•tabllshm•nt •ynse* Rent Insurance- premises Water Gas Electricty Repolfs and rgn8wals- pYemw8 Cleaning and d8aning materials 3,450 125 20 283 230 753 415 19,550 711 23,000 836 131 1.887 1.532 2.958 1,$02 31.846 23,CKx) 381 1,690 2,412 7,390 1,288 37,023 1,302 2,205 1,087 5.276 26,570 2. Admlnlstrntlon oxpon••• S818ri85 and 50fAal 58curfty coBt8 PonsSon scheme conlributlon8 Travel COBt Tralning Health and safety Books, Inlormation IT 8yStem8 Tolephone Prinknng gnd Stati￿ery Po8t8ga Adv8￿.81ng publiclty Computor and office exp8n888 Othor offlce cosis Insurance Hlre of room8 Universal Credit- Clllz8ns Advi 92.191 21.091 222 19 490.174 582,365 71,171 2,407 126 796 19,050 13.340 600 584,422 63,582 3,209 291 2.185 107 796 16,20S 11,334 2,845 2,006 114 118 58 676 269 13 32 14 16,205 14,763 1,133 1,038 329 3,927 1.696 71 180 20,079 598,215 387 4.603 1,965 11,352 2,281 4.194 26.216 19.824 212 20,093 717,883 119,668 748,510 3. Sundry •xp•n Bank ¢harges Auditors, remuner81ion Sundry expenses AGM and other meBliroB PfofasgKJnal feas 20 1,113 113 6,310 133 7,423 101 5,913 1,883 73 434 251 507 305 274 1.260 7,108 8,368 B,171 -26-