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2025-03-31-accounts

CROYDON CITIZENS ADVICE BUREAUX LIMITED

A Company Limited by Guarantee

Company Number 02197919

ANNUAL REPORT AND FINANCIAL STATEMENTS

for the year ended

31 March 2025

CROYDON CITIZENS ADVICE BUREAUX LIMITED

Index Page
Report of the Trustees 1 to 8
Independent Examiners Report 9
Statement of Financial Activities 10
Balance Sheet 11
Statement of Cash Flows 12
Notes to the Financial Statements 13 to 19

CROYDON CITIZENS ADVICE BUREAUX LIMITED

REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31 MARCH 2025

The Trustees present their report and the financial statements for the year ended 31 March 2025

REFERENCE AND ADMINISTRATIVE DETAILS

TRUSTEES at the date of this report:

Stephen Bahooshy Chair James Daglish Vice Chair Richard Khan Vice Chair Stephen Corrall Appointed Trustee and Treasurer 21 March 2025 Homer Taylor Cheryl Gowar Frances McDonnell David Lindsay Appointed 06 November 2024 Philip Francis Appointed 06 November 2024 Swa6 Lohiya Appointed 06 November 2024 Kirsty Bowman-Vaughan Appointed 06 November 2024

TRUSTEES who have served during the year

Pat Knight Resigned 30 September 2024 Carolyn Dealey Resigned 04 December 2024

REGISTERED OFFICE

48 - 50 Portland Road South Norwood London SE25 4PQ

REGISTRATION NUMBERS

Company No 02197919 Charity No 298761

CHIEF EXECUTIVE and COMPANY SECRETARY Claire Keetch

BANKERS CAF Bank 25 Kings Hill Avenue Kings Hill West Malling, Kent ME19 4JQ

INDEPENDENT EXAMINER

P D Mills FCA ACCA CTA Palmer McCarthy Chartered Cer6fied Accountants Suite 70, Capital Business Centre 22 Carlton Road, South Croydon, Surrey CR2 0BS

1

CROYDON CITIZENS ADVICE BUREAUX LIMITED

REPORT OF THE TRUSTEES (CONTINUED) FOR THE YEAR ENDED 31 MARCH 2025

The Trustees, who are also directors of the charity for the purposes of the Companies Act 2006, present their report with the financial statements for the year ended 31 March 2025.

STRUCTURE, GOVERNANCE AND MANAGEMENT

Governing document

Croydon Ci6zen Advice Bureaux Limited is a company limited by guarantee, having no share capital, and is registered as a charity.

Croydon Ci6zen Advice Bureaux Limited was registered at Companies House on 24 November 1987 under registra6on number 02197919, and the charity is registered with the Chari6es Commission under reference number 298761.

During 2024 Croydon Ci6zens Advice Bureaux Limited renewed its Memorandum and Ar6cles of Associa6on bringing it in line with the Na6onal Ci6zens Advice model document.

Ci6zens Advice had worked with the Charity Commission to get its agreement on a new Local Ci6zens Advice Model Ar6cles of Associa6on. The model was based on the Charity Commission’s recommended model ar6cles and considered best prac6ce. The Cit A Model Ar6cles of Associa6on included specific powers and membership requirements of the Ci6zens Advice Service, as well as enabling hybrid general mee6ngs for members to aGend digitally. Ci6zens Advice had achieved block consent from the Charity Commission in June 2022.

At its Annual General Meeting on 04 December 2024, Trustees approved the adoption of the new Memorandum and Articles of Association, and these have subsequently been registered with the Charity Commission.

Trustees

Trustees are elected from the local community and generally reside or work in the borough of Croydon or the surrounding area.

Trustees are elected by the Members at the Annual General Mee6ng. A Trustee has to re6re aHer three years following the Annual General mee6ng where they were appointed. Trustees can be appointed during the year but must then be elected at the subsequent Annual General Mee6ng.

The Trustees have no beneficial interest in the charity other than as members. All Trustees are members of the charity and guarantee to contribute £10 in the event of it winding up.

New Trustees are inducted into the workings of the charity through informal discussions with staff and volunteers, together with mentoring from established Trustees. An induc6on pack is provided which includes copies of the Memorandum and Ar6cles of Associa6on, the most recent Statutory Accounts and minutes of the last Board mee6ng.

Organisa6onal Structure

Croydon Ci6zens Advice Bureaux Limited is governed by its Trustee Board which is responsible for seKng the strategic direc6on of the organisa6on and the policy of the charity. The Trustees carry the ul6mate responsibility for the conduct of the charity and for ensuring that the charity sa6sfies its legal and contractual obliga6ons. Trustees meet as a minimum quarterly and delegate the day-to-day opera6on of the organisa6on to the CEO. The Trustee Board is independent from management. A register of members’ interests is maintained and is available to the public on request.

Croydon Ci6zens Advice Bureaux Limited also co-operates and liaises with a number of other advisory services, local chari6es and local authority departments on behalf of clients. Where one of the Trustees

2

CROYDON CITIZENS ADVICE BUREAUX LIMITED

holds the posi6on of trustee/director of another charity they may be involved in discussions regarding that other charity but not in the ul6mate decision-making process.

Croydon Ci6zens Advice Bureaux Limited is a member of Ci6zens Advice, the opera6ng name of the Na6onal Associa6on of Ci6zens Advice Bureaux, and must conform to the aims and principles of Ci6zens Advice in the conduct of its ac6vi6es, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards. Opera6ng policies are independently determined by the Trustee Board of Croydon Ci6zens Advice Bureaux Limited in order to fulfil its charitable objects and comply with the na6onal membership requirements.

Staf and Volunteers

Claire Keetch, Chief Execu6ve, has responsibility for the execu6ve management of Croydon Ci6zens Advice Bureaux Limited and for the line management of the staff team and volunteers. The remunera6on of the Chief Execu6ve is set by the Trustees in accordance with the organisa6onal pay policy framework.

At March 2025, the organisa6on employed 17 paid staff, 5 of which were part 6me. The charity benefits from a small number of commiGed volunteers, including Trustees who also give of their 6me freely.

Risk management

The Board of Trustees, who meet at three monthly intervals, are responsible for ensuring that Croydon Ci6zens Advice Bureaux Limited has the systems and means to provide reasonable assurance against inherent risks. A risk register covering governance, opera6onal, financial, compliance and external risks is regularly reviewed at each Finance and Personnel CommiGee and Trustee Board mee6ng.

OBJECTIVES AND ACTIVITIES

The main formal objec6ve of the charity is set out in our governing document, and is to promote any charitable purpose for the public benefit by the advancement of educa6on, the protec6on and preserva6on of health and the relief of poverty, sickness and distress in par6cular, but without limita6on, for the benefit of the community in the London Borough of Croydon and surrounding areas.

We are Ci6zens Advice Croydon – the people’s champion. We give people the knowledge and confidence they need to find a way forward – whoever they are, and whatever their problem. We are here to help everyone who needs it with prac6cal advice you can really trust. We offer confiden6al advice online, over the phone and in person, for free.

Public beneft en6ty

The Trustees confirm that the charity complies with being a public benefit en6ty as defined by FRS 102 as: ‘an en6ty whose primary objec6ve is to provide goods or services for the general public, community or social benefit and where any equity is provided with a view to suppor6ng the en6ty’s primary objec6ves rather than with a view to providing a financial return to equity providers, shareholders or members’. The Trustees have had regard to the Charity Commission’s guidance on public benefit en66es.

The organisa6on’s current Strategic Plan (2024-2026) sets out Trustees’:

Vision: for a Croydon based on fairness and which is strong, resilient and safe, with ac6ve individuals and communi6es.

Mission: to improve the lives of Croydon’s residents by tackling poverty, the wider determinants of health and combaKng inequality and discrimina6on.

3

CROYDON CITIZENS ADVICE BUREAUX LIMITED

The Strategic Plan iden6fies 5 themed strategic aims and objec6ves as follows:

The Year in Review

At the end of the 2024 calendar year, Ci6zens Advice Croydon was awarded a new Informa6on and Advice Contract by Croydon Council. The contract award is for two years with an op6on to an extend for a third year (“2 + 1 Informa6on and Advice Contract”).

Delivery of this contract began on 01 April 2025. The following table shows services offered throughout the year:

Enquiry Type Assessment Generalist Advice Specialist
Casework		 Legal Aid*
Benefits & Tax Credits √ √ √
Benefits Universal Credit √ √
Consumer goods and
services		 √ √
Debt √ √ √
Discrimination √ √
Education √ √
Employment √ √
Financial services &
capability		 √ √
Health & communitycare √ √
Housing √ √ √ √
Immigration & asylum √ √
Legal √ √
Other √ √
Relationships & family √ √
Tax √ √
Travel & transport √ √
Utilities & communications √ √

ACHIEVEMENTS AND PERFORMANCE

During 2024/2025 the organisa6on con6nued to provide a high-quality service for as many people as possible and in furtherance of our aims and objec6ves the following sets out key achievements:

4

CROYDON CITIZENS ADVICE BUREAUX LIMITED

*Rolling SurveyMonkey survey of clients

Service Impact Summary 2024/2025

Addi6onal Services

Service Target client/Project focus Funder
Macmillan Welfare Benefits
Advice		 Individuals with a cancer diagnosis, their family or
carers		 Macmillan
MS Society Referrals
Service		 Individuals living with MS MS Society
Trussell Trust Advice Hub Provision of primarily welfare benefits, money and
crisis support at the Trussell Trust foodbank(s) in
Croydon		 Trussell Trust
Advising Londoners Project A pan London project providing information, advice
and support to Londoners at risk of/in crisis and		 Greater London
Authority (GLA)

5

CROYDON CITIZENS ADVICE BUREAUX LIMITED

delivering Advice First Aid training to a range of
community partners.
Improving Outcomes
Through Legal Support
(IOTLS)		 A project to improve and sustain access to early legal
advice and avoid unnecessary court proceedings.		 Access to Justice
Foundation

PLANS FOR THE FUTURE

Late in March 2025, Toynbee Hall extended its Debt Free Advice programme, (funded by the Money Advice and Pension Service – MaPS), to new suppliers, and Ci6zens Advice Croydon was awarded a contract to start 01 April 2025. The contract is being delivered in partnership with Ci6zens Advice Wandsworth as sub-contractors.

The organisa6on intends to give no6ce on its premises based in Portland Road, and which has a history of maintenance problems, and move into new premises in the autumn of 2025. This will allow the organisa6on to move to a hybrid working model and allow us to re-open our volunteer training programme.

The Advising Londoners Project, (funded by the GLA), is in the process of re-nego6a6on and it is an6cipated that at the beginning of 2026 this funding will be focused on delivery in partnership with Croydon Council’s Family Hubs.

FINANCIAL REVIEW

Financial posi6on

Incoming resources in the year were £614,877 (2023/24 £697,222). Of this £252,297 (2023/24 £322,631) related to project restricted ac6vi6es. This represents a 11.8% decrease in overall income on 2023/24.

The accounts at the balance sheet date show an overall surplus posi6on of £484,649 (2024: £482,991)

Restricted reserves as at 31 March 2025 of £1,000 (2024: £22,618) reflect the fact that these projects operate over alterna6ve financial years.

Reserves policy

Trustees reviewed and revised the reserves policy during the year:

The reserves policy requires the charity to designate a por6on of its unrestricted funds to cover the organisa6on’s liabili6es in the event of the wind up of the company:

Wind Up Reserve: 3 month’s opera6ng costs, plus outstanding redundancy liability.

At 31 March 2025 £220,603 has been provided (2024: £194,762)

To beGer plan to meet the charity’s priori6es as determined by its Business and Development Plan and to safeguard against an increasing vola6le funding environment, Trustees agreed to set up the following Designated Reserve Funds:

IT Infrastructure Fund: For the purchase of modern IT soHware and hardware to ensure that Ci6zens Advice Croydon has the appropriate infrastructure for the delivery of services and effec6ve opera6on of the organisa6on.

At 31 March 2025 £30,000 has been provided to this fund (2024: £30,000).

Service Development Fund : This fund can support projects solely delivered by Ci6zens Advice Croydon, or ini6a6ves delivered with other LCA’s or external partnerships.

6

CROYDON CITIZENS ADVICE BUREAUX LIMITED

At 31 March 2025 £50,000 has been provided to this fund (2024: £50,000).

Premises Fund : The fund can support costs rela6ng to any dilapida6ons becoming effec6ve at the end of the lease term, premises altera6ons/maintenance/moving costs.

At 31 March 2025 £30,000 has been provided to this fund (2024 £30,000).

Amounts allocated to each of these funds will be reviewed annually, aHer the calcula6on of the WindUp Reserve.

Funding and Fundraising

The Trustees extend their gra6tude to Croydon Council which has con6nued to support services during the year. Other funding has been received from:

Any dona6ons from individuals and clients are much valued.

CCAB did not have any borrowings from either providers of funding or other sources at the Balance Sheet date.

Investment policy

As required in its Memorandum paragraph 5.11, in furtherance to its objects, and for no other purposes, the charity has the power to invest or deposit funds in any lawful manner whilst having regard to the suitability of investments and the need for diversifica6on.

Going concern

The charity’s new 2+1 Informa6on and Advice Contract with Croydon Council began on 01 April 2025. Trustees believe that this solid founda6on, together with an expecta6on of aGrac6ng new grant and contract funding, allow the charity to have a reasonable expecta6on of having sufficient resources to con6nue in opera6on for the foreseeable future. Having considered all risk factors regarding budgeted revenue for the period of twelve months from the date of approval of these financial statements, the Trustees consider it appropriate to adopt the going concern basis in the prepara6on of the accounts.

TRUSTEES' RESPONSIBILITIES IN RELATION TO THE FINANCIAL STATEMENT

Company Law requires the charity trustees to prepare financial statements for each year, which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and applica6on of resources, including the income and expenditure, for that period. In preparing those financial statements, the trustees are required to:

a. select suitable accoun6ng policies and then apply them consistently;

b. observe the methods and principles in the Chari6es SORP;

c. make judgments and es6mates that are reasonable and prudent;

d. state whether applicable UK accoun6ng standards have been followed, subject to any material departures disclosed and explained in the financial statements;

e. prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will con6nue in opera6on.

7

CROYDON CITIZENS ADVICE BUREAUX LIMITED

The Trustees are responsible for keeping proper accoun6ng records that disclose with reasonable accuracy at any 6me the financial posi6on of the charity. and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charity and hence taking reasonable steps for the preven6on and detec6on of fraud and other irregulari6es.

The Trustees are responsible for the maintenance and integrity of the corporate and financial informa6on included on the charitable company's website. Legisla6on in the United Kingdom governing the prepara6on and dissemina6on of financial statements may differ from legisla6on in other jurisdic6ons.

Approved by the Trustees on …… 26 November 2025 ……………. and signed on their behalf by

S. Bahooshy

S. Bahooshy (Nov 28, 2025 16:51:44 GMT)

Stephen Bahooshy Chair

8

CROYDON CITIZENS ADVICE BUREAUX LIMITED

INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF CROYDON CITIZENS ADVICE BUREAUX LIMITED

I report on the Accounts of the company for the year ended 31st March 2025, which are set out on pages 10 to 19.

RESPECTIVE RESPONSIBILITIES OF TRUSTEES AND EXAMINER

As the charity's trustees (and also the directors of the company for the purposes of company law) you are responsible for the prepara6on of the accounts in accordance with the requirements of the Companies Act 2006 ('the 2006 Act').

Having sa6sfied myself that the accounts of the company are not required to be audited under Part 16 of the 2006 Act and are eligible for independent examina6on, I report in respect of my examina6on of your charity’s accounts as carried out under sec6on 145 of the Chari6es Act 2011 (‘the 2011 Act’). In carrying out my examina6on I have followed the Direc6ons given by the Charity Commission under sec6on 145(5)(b) of the 2011 Act.

INDEPENDENT EXAMINER’S STATEMENT

Since the company’s gross income exceeded £250,000 your examiner must be a member of a body listed in sec6on 145 of the 2011 Act. I confirm that I am qualified to undertake the examina6on because I am a member of the ICAEW, which is one of the listed bodies.

I have completed my examina6on. I confirm that no maGers have come to my aGen6on in connec6on with the examina6on giving me cause to believe that in any material respect:

  1. accoun6ng records were not kept in respect of the company as required by sec6on 386 of the 2006 Act; or

  2. the accounts do not accord with those records; or

  3. the accounts do not comply with the accoun6ng requirements of sec6on 396 of the 2006 Act other than any requirement that the accounts give a ‘true and fair view’ which is not a maGer considered as part of an independent examina6on; or

  4. the accounts have not been prepared in accordance with the methods and principles of the Statement of Recommended Prac6ce for accoun6ng and repor6ng by chari6es applicable to chari6es preparing their accounts in accordance with the Financial Repor6ng Standard applicable in the UK and Republic of Ireland (FRS 102).

I have no concerns and have come across no other maGers in connec6on with the examina6on to which aGen6on should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

P D Mills FCA ACCA CTA

Palmer McCarthy

Suite 70, Capital Business Centre

22 Carlton Road

South Croydon, Surrey

CR2 0BS

9

CROYDON CITIZENS ADVICE BUREAUX LIMITED Statement of Financial Activities (Including the Income & Expenditure Account) for the year ended 31 March 2025

Notes
INCOME
Donations
2
Charitable activities
3
Investments
4
TOTAL INCOME
EXPENDITURE
Fund raising
5
Charitable activities
6
TOTAL EXPENDITURE
NET INCOME/(EXPENDITURE)
Transfer between funds
17
NET MOVEMENT OF FUNDS
Total funds brought forward
17
Total funds carried forward
17		 Unrestricted
Designated
Restricted
Funds
Funds
Funds
2025
2024
£
£
£
£
£
1,383
-
-
1,383
780
356,126
-
252,297
608,423
692,861
5,071
-
-
5,071
3,581
362,580
-
252,297
614,877
697,222
-
-
-
-
-
339,304
-
273,915
613,219
578,032
339,304
-
273,915
613,219
578,032
23,276
-
(21,618)
1,658
119,190
-
-
-
-
-
23,276
-
(21,618)
1,658
119,190
155,611
304,762
22,618
482,991
363,801
178,887
304,762
1,000
484,649
482,991
Total Funds		 Unrestricted
Designated
Restricted
Funds
Funds
Funds
2025
2024
£
£
£
£
£
1,383
-
-
1,383
780
356,126
-
252,297
608,423
692,861
5,071
-
-
5,071
3,581
362,580
-
252,297
614,877
697,222
-
-
-
-
-
339,304
-
273,915
613,219
578,032
339,304
-
273,915
613,219
578,032
23,276
-
(21,618)
1,658
119,190
-
-
-
-
-
23,276
-
(21,618)
1,658
119,190
155,611
304,762
22,618
482,991
363,801
178,887
304,762
1,000
484,649
482,991
Total Funds
697,222
-
578,032
578,032
119,190
-
119,190
363,801
482,991

There were no other gains or losses other than those dealt with in the Statement of Financial Activities

The above amounts relate to continuing activities.

The notes on pages 13 to 19 form part of these financial statements.

10

CROYDON CITIZENS ADVICE BUREAUX LIMITED Company No. 02197919 Balance Sheet as at 31 March 2025

as at 31 March 2025
Note
Fixed Assets
Tangible Assets
13
Current Assets
Debtors
14
Cash held as investment
15
Cash at bank and in hand
Creditors: amounts falling due within one year
16
Net current assets
Total assets less current liabilities
Net Assets
Unrestricted funds
General funds
17
Designated funds
17
Restricted funds
17
Total Funds		 £
£
-
114,090
100,315
308,353
522,758
38,109
484,649
484,649
484,649
178,887
304,762
1,000
484,649
2025		 2024
£
-
88,980
85,219
351,643
522,758
38,109		 525,842
42,851
482,991
482,991
482,991
155,611
304,762
22,618
482,991

The directors have taken advantage of the exemption conferred by section 477 not to have these financial statements audited and confirm that no notice has been deposited under section 476 of the Companies Act 2006 requesting that an audit be conducted for the year ended 31 March 2025

The directors acknowledge their responsibility for ensuring the company keeps accounting records which comply with section 386 of the Act, and for preparing accounts which give a true and fair view of the state of affairs of the company at the end of its financial year, and of its income and expenditure for the financial year in accordance with sections 394 & 395, and which otherwise comply with the requirements of the Companies Act 2006 relating to accounts, so far as applicable to the company.

These financial statements have been prepared in accordance with the provisions applicable to companies subject to the small companies regime within Part 15 of the Companies Act 2006, and in accordance with the Charities SORP (FRS102) and were approved by the Trustee Board on ............ 26 November 2025 ....................... and signed on their behalf by

S. Bahooshy (Nov 28, 2025 16:51:44 GMT)S. Bahooshy Stephen Corrall (Dec 1, 2025 08:36:33 GMT)Stephen Corrall Stephen Bahooshy Stephen Corrall Chair Treasurer

The notes on pages 13 to 19 form part of these financial statements.

11

CROYDON CITIZENS ADVICE BUREAUX LIMITED Statement of Cash Flows for the year ended 31 March 2025

Net cash provided by (used in) operating activities (Note 19)
Cash flows from investing activities
Investment income
Cash provided by (used in) investing activities
Increase (decrease) in cash and cash equivalents at the end of the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year
Reconciliation to cash and cash equivalents at the end of the year per the Balance sheet:
Cash held as investment
Cash at bank and in hand
Total cash and cash equivalents at the end of the year per the Balance sheet		 2025
£
(33,265)
5,071
5,071
(28,194)
436,862
408,668
100,315
308,353
408,668		 2024
£
85,717
3,581
3,581
89,298
347,564
436,862
85,219
351,643
436,862

There are no cash and cash equivalent balances that are not available for use by the company.

12

CROYDON CITIZENS ADVICE BUREAUX LIMITED Notes to the Financial Statements for the year ended 31 March 2025

1 ACCOUNTING POLICIES

a Basis of preparation

These financial statements have been prepared on a going concern basis under the historical cost convention. The financial statements have been prepared in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102). The Charitable Company is a public benefit entity for the purposes of FRS102 and therefore the Charity also prepared its financial statements in accordance with the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (The FRS102 Charities SORP 2019), the Companies Act 2006 and the Charities Act 2011. The financial statements are prepared in sterling, which is the functional currency of the company. Monetary amounts within these financial statements are rounded to the nearest pound.

b Company information

The company is a private company limited by guarantee and was incorporated in England and Wales under company number 02197919. The company is a registered charity under charity number 298761. The company's principal activity and operations are that of providing advice to residents of the London Borough of Croydon on a charitable basis. The registered office address is 4850 Portland Road, South Norwood, London SE25 4PQ.

c Going concern

These financial statements have been prepared on a going concern basis.

d Incoming Resources

Grants received are recognised in the Statement of Financial Activities in the period to which the grant relates. If any amount received is conditional upon the performance by the charity, and this has not been completed by the date of the Financial Statements, then a proportioned amount has been carried forward as deferred income.

Donations are recognised when received.

Bank interest and Gift Aid is accounted for when received.

The charity receives help in the way of voluntary assistance in advising the public but the value of these services has not been included in the Financial Statements. The value to the charity has been estimated and disclosed in the Trustees' Report.

e Resources Expended

Resources expended in respect of unrestricted activities are included in the Statement of Financial Activities on an accruals basis. Costs directly associated to any restricted project are accounted for when paid.

Support costs are allocated to charitable activities based on the time spent on each activity. Where appropriate an allocation is made to fundraising and governance.

VAT not recoverable, where applicable, is included with the resource expenditure.

f Fixed Assets

Fixed assets costing less than £2,000 are not capitalised and are written off in the year of purchase. Other items are depreciated over three years on a straight line basis.

g Debtors

Debtors are recorded at transaction price after provision for non-settlement.

h Cash and cash equivalents

Cash and cash equivalents include cash in hand and deposits held with banks.

i Liabilities

Expenditure approved for payment but not paid is recorded as a liability on the balance sheet. Current liabilities consist of amounts expected to be settled within 12 months of the balance sheet date.

j Redundancy

Redundancy costs are accounted for on the accruals basis, and are initially shown as an expense within to Unrestricted Reserve. A transfer for the same amount is then made to the General Unrestricted Reserve from the Designated Reserve.

k Leases

Rental costs under Operating Leases are charged to the Income and Expenditure Account in equal amounts over the period of the lease.

13

CROYDON CITIZENS ADVICE BUREAUX LIMITED Notes to the Financial Statements (Continued) for the year ended 31 March 2025

Note
2
DONATIONS
Sundry donations
3
CHARITABLE ACTIVITIES
Provision of information & advice
4
INVESTMENTS
Bank interest
5
FUND RAISING EXPENDITURE
Support cost allocation
8
6
CHARITABLE ACTIVITIES EXPENDITURE
Direct staff costs
11
Other direct costs
Governance costs
7
Support cost allocation
8		 Unrestricted
Restricted
Total
£
£
£
1,383
-
1,383
1,383
-
1,383
£
£
£
356,126
252,297
608,423
356,126
252,297
608,423
£
£
£
5,071
-
5,071
£
£
£
-
-
-
-
-
-
£
£
£
263,874
186,767
450,641
-
1,800
1,800
(3,640)
(6,031)
(9,671)
79,070
91,379
170,449
339,304
273,915
613,219
2025		 2024
Total
£
780
780
£
692,861
692,861
£
3,581
£
-
-
£
364,275
1,586
30,250
181,921
578,032

14

CROYDON CITIZENS ADVICE BUREAUX LIMITED Notes to the Financial Statements (Continued) for the year ended 31 March 2025

ROYDON CITIZENS ADVICE BUREAUX LIMITED
otes to the Financial Statements (Continued)
or the year ended 31 March 2025
Note
7
GOVERNANCE EXPENDITURE
Independent examiner
Trustee expenses
12
Legal & professional fees
Support cost allocation
8
8
SUPPORT COSTS EXPENDITURE
Staff costs
11
Staff and volunteer expenses
Premises and establishment costs
Office administration costs
Allocated to:
Fund raising
5
Charitable activities
6
Governance
7		 Unrestricted
Restricted
Total
£
£
£
1,062
1,758
2,820
119
196
315
(4,821)
(7,985)
(12,806)
-
-
-
(3,640)
(6,031)
(9,671)
£
£
£
33,402
56,290
89,692
2,686
2,005
4,691
20,498
15,176
35,674
22,484
17,908
40,392
79,070
91,379
170,449
£
£
£
-
-
-
79,070
91,379
170,449
-
-
-
79,070
91,379
170,449
2025		 2024
Total
£
2,460
578
27,212
-
30,250
£
92,120
4,774
30,842
54,185
181,921
£
-
181,291
-
181,291

9 TAXATION

The company was registered as a charity on 24 November 1987 and is exempt from corporation tax on its charitable activities.

10 NET INCOME/(EXPENDITURE)
This is stated after charging:
Independent examiner's remuneration
Independent examiner's remuneration - tax services
Operating leases - Premises
Operating leases - Equipment
Pensions - defined contribution
Depreciation		 2025
£
2,580
240
22,500
2,300
19,772
-		 2024
£
2,400
-
22,500
1,944
15,964
-

15

CROYDON CITIZENS ADVICE BUREAUX LIMITED Notes to the Financial Statements (Continued) for the year ended 31 March 2025

Notes to the Financial Statements (Continued)
or the year ended 31 March 2025
Note
11 STAFF COSTS
Salaries and wages
Social security costs
Pensions - defined contribution
Staff costs are analysed as:
Direct staff costs
6
Support staff costs
8		 2025
£
476,494
44,067
19,772
540,333
450,641
89,692
540,333		 2024
£
405,168
32,286
15,964
453,418
364,275
92,120
456,395

One employee received emoluments of more than £60,000 (2024: One). The remuneration of key management personnel was £71,957 (2024: £66,554) The average number of employees during the year was 17 (2024: 14)

12 TRUSTEE EXPENSES

No Trustees were reimbursed for expenses in the year (2024: none). No Trustee received any remuneration or fees for professional services (2024: none)

13 FIXED ASSETS

Cost
Balance brought forward
Acquired during the year
Balance at 31 March 2025
Depreciation
Balance brought forward
Provided during the year
Balance at 31 March 2025
Net balance
31 March 2025
31 March 2024
14 DEBTORS
Trade debtors
Prepayments and other debtors		 £
£
13,689
13,689
-
-
13,689
13,689
13,689
13,689
-
-
13,689
13,689
-
-
-
-
£
£
94,681
83,099
19,409
5,881
114,090
88,980
Equipment		 £
£
13,689
13,689
-
-
13,689
13,689
13,689
13,689
-
-
13,689
13,689
-
-
-
-
£
£
94,681
83,099
19,409
5,881
114,090
88,980
Equipment
13,689
13,689
-
13,689
-
-
£
83,099
5,881
88,980

There are no debtors due after more than one year.

16

CROYDON CITIZENS ADVICE BUREAUX LIMITED

Notes to the Financial Statements (Continued)

for the year ended 31 March 2025

CASH HELD AS INVESTMENT
One year deposit account
Cash at bank not used to meet short term cash commitments
CREDITORS : Amounts falling due within one year
Accruals and deferred income
Other creditors
Social security and other taxes
MOVEMENTS IN FUNDS
Balance
1 April
Incoming
Outgoing
2024
Resources
Resources
£
£
£
Unrestricted funds
General Funds
155,611
362,580
339,304
Designated Funds
Wind Up Reserve
194,762
-
-
IT Infrastructure Fund
30,000
-
-
Service Development Fund
50,000
-
-
Premises Fund
30,000
-
-
Subtotal: Designated Funds
304,762
-
-
Total Unrestricted Funds
460,373
362,580
339,304
Restricted funds
Macmillan Benefits Advice Services Project
22,618
69,898
91,516
Trussell Trust
-
46,559
46,559
Greater London Authority
-
42,630
42,630
Access to Justice Foundation
-
93,210
93,210
22,618
252,297
273,915
Total balance
482,991
614,877
613,219		 CASH HELD AS INVESTMENT
One year deposit account
Cash at bank not used to meet short term cash commitments
CREDITORS : Amounts falling due within one year
Accruals and deferred income
Other creditors
Social security and other taxes
MOVEMENTS IN FUNDS
Balance
1 April
Incoming
Outgoing
2024
Resources
Resources
£
£
£
Unrestricted funds
General Funds
155,611
362,580
339,304
Designated Funds
Wind Up Reserve
194,762
-
-
IT Infrastructure Fund
30,000
-
-
Service Development Fund
50,000
-
-
Premises Fund
30,000
-
-
Subtotal: Designated Funds
304,762
-
-
Total Unrestricted Funds
460,373
362,580
339,304
Restricted funds
Macmillan Benefits Advice Services Project
22,618
69,898
91,516
Trussell Trust
-
46,559
46,559
Greater London Authority
-
42,630
42,630
Access to Justice Foundation
-
93,210
93,210
22,618
252,297
273,915
Total balance
482,991
614,877
613,219		 2025
£
100,315
£
15,541
22,568
-
38,109
Transfers
£

-
-
-
-
-		 2024
£
85,219
£
39,680
3,171
-
42,851
Balance
31 March
2025
£
178,887
194,762
30,000
50,000
30,000
304,762
-
-		 - 304,762
460,373
362,580
339,304
-		 483,649
22,618
69,898
91,516
-
46,559
46,559
-
42,630
42,630
-
93,210
93,210
-

-

-

-		 1,000
-
-
-
22,618
252,297
273,915		 - 1,000
482,991
614,877
613,219
-		 484,649

15 CASH HELD AS INVESTMENT

16 CREDITORS : Amounts falling due within one year

17 MOVEMENTS IN FUNDS

Unrestricted funds
General Funds
Designated Funds
Wind Up Reserve
IT Infrastructure Fund
Service Development Fund
Premises Fund
Subtotal: Designated Funds
Total Unrestricted Funds
Restricted funds
Macmillan Benefits Advice Services Project
Trust For London
Greater London Authority
Access to Justice Foundation
The London Community Foundation
Croydon Relief In Need
Citizens Advice
Total balance		 Balance
Balance
1 April
Incoming
Outgoing
Transfers
31 March
2023
Resources
Resources
2024
£
£
£
£
£
108,643
374,591
184,902
(142,721)
155,611
138,496
-
-
56,266
194,762
30,000
-
-
-
30,000
50,000
-
-
-
50,000
30,000
-
-
-
30,000
248,496
-
-
56,266
304,762
357,139
374,591
184,902
(86,455)
460,373
-
112,554
104,434
14,498
22,618
2,087
51,875
60,458
6,496
-
-
37,000
90,991
53,991
-
4,575
85,875
101,920
11,470
-
-
4,555
4,555
-
-
-
15,772
15,772
-
-
-
15,000
15,000
-
-
6,662
322,631
393,130
86,455
22,618
363,801
697,222
578,032
-
482,991

17

CROYDON CITIZENS ADVICE BUREAUX LIMITED Notes to the Financial Statements (Continued) for the year ended 31 March 2025

18 ANALYSIS OF NET ASSETS BETWEEN FUNDS

Fund balance as at 31 March 2025 is represented by
Cash balances
Debtors
Current liabilities		 Restricted
Total
General
Designated
£
£
£
£
171,537
304,762
(67,631)
408,668
45,459
-
68,631
114,090
(38,109)
-
-
(38,109)
Unrestricted
2025
178,887
304,762
1,000
484,649

19 RECONCILIATION OF NET MOVEMENTS IN FUNDS TO NET CASH FLOW FROM OPERATING ACTIVITIES

Net movement in Funds
Less: investment income
Decrease (increase) in debtors
Increase (decrease) in creditors
Net cash provided by (used in) operating activities		 2025
2024
£
£
1,658
119,190
(5,071)
(3,581)
(25,110)
(16,559)
(4,742)
(13,333)
(33,265)
85,717

20 PURPOSES OF RESTRICTED AND DESIGNATED FUNDS

Macmillan Cancer Support Macmillan Cancer Support funds a welfare benefits service for individuals with a cancer diagnosis, their family and carers.

Trussell Trust Provision of primarily welfare benefits, money and crisis support at the Trussell Trust foodbank in Croydon. Greater London Authority (GLA) These funds have been provided as part of Advising Londoners, a London-wide project involving some 20 partner agencies, to provide information, advice and support to Londoners at risk of/in crisis. Access to Justice Foundation These funds have been provided to as part of the Improving Outcomes Through Legal Support (IOLTS) programme to improve and sustain access to early legal advice and avoid unnecessary court proceedings. Trust For London These funds have been provided to fund the provision of housing advice as well as the provision of Housing First Aid traiding to local voluntary sector organisation to recognise housing issues.

The London Community Foundation

Together for London Programme. Funding to support client referrals from grass roots voluntary and community sector organisations. Croydon Relief In Need Delivery of crisis support, via outreach, for residents in Croydon experiencing cost of living pressures. Citizens Advice

Additional advice and information to support residents of Croydon experiencing problems as a result of the cost-of-living crisis. Designated Funds

Wind Up Reserve

These funds have been provided to cover three months expenditure on routine bills and direct redundancy costs for all staff members, excluding any normal notice period.

IT Infrastructure Fund

These funds have been provided for the purchase of modern IT software and hardware to ensure that Citizens Advice Croydon has the appropriate infrastructure for the delivery of services and effective operation of the organisation. Service Development Fund

This fund can support projects solely delivered by Citizens Advice Croydon, or initiatives delivered with other LCA’s or external partnerships. Premises Fund

The fund can support costs relating to any dilapidations becoming effective at the end of the lease term, premises alterations/maintenance/moving costs.

18

CROYDON CITIZENS ADVICE BUREAUX LIMITED Notes to the Financial Statements (Continued) for the year ended 31 March 2025

21 OPERATING LEASES

At the balance sheet date the Charity had outstanding commitments for future minimum lease payments under operating leases as follows:

as follows:
within one year
Future minimum lease payments due		 Property
Equipment
Total
£
£
£
1,875
-
1,875
1,875
-
1,875
2025		 2024
Total
£
1,250
1,250

22 RELATED PARTIES

There were no related party transactions during the year (2023/24: none).

19

CCAB Accs 2025

Final Audit Report

2025-12-01

Created: 2025-11-27 By: Claire Keetch (ceo@croydoncab.org.uk) Status: Signed Transaction ID: CBJCHBCAABAA18bRBOwbpTcaI6uB90WSD1Q80YEeuqhg

"CCAB Accs 2025" History

Document created by Claire Keetch (ceo@croydoncab.org.uk) 2025-11-27 - 11:27:11 AM GMT

Document emailed to Stephen Bahooshy (sbahooshy.trustee@croydoncab.org.uk) for signature 2025-11-27 - 11:27:17 AM GMT

Document emailed to Stephen Corrall (stephen.corrall@croydoncab.org.uk) for signature 2025-11-27 - 11:27:18 AM GMT

Email viewed by Stephen Bahooshy (sbahooshy.trustee@croydoncab.org.uk) 2025-11-27 - 11:28:20 AM GMT

Email viewed by Stephen Corrall (stephen.corrall@croydoncab.org.uk) 2025-11-27 - 11:37:46 AM GMT Signer Stephen Bahooshy (sbahooshy.trustee@croydoncab.org.uk) entered name at signing as S. Bahooshy 2025-11-28 - 4:51:42 PM GMT

Document e-signed by S. Bahooshy (sbahooshy.trustee@croydoncab.org.uk) Signature Date: 2025-11-28 - 4:51:44 PM GMT - Time Source: server Email viewed by Stephen Corrall (stephen.corrall@croydoncab.org.uk) 2025-11-29 - 11:29:37 AM GMT

Document e-signed by Stephen Corrall (stephen.corrall@croydoncab.org.uk) Signature Date: 2025-12-01 - 8:36:33 AM GMT - Time Source: server Agreement completed. 2025-12-01 - 8:36:33 AM GMT