HEATHR W TRAVEL- Llmi Guaran No.. 0205608 No: 02971 REPO AND IAL 5rATEME￿5 FOR THE YEAR ENDED 31ST MAR H 2025 AG Report of the Trustees Ito4 Independent Examinerfs Report Statement of Financial Activities Summary Income and Expenditure Account Balan￿ Sheet Notes to the Financial Statements 9t018 HE4THROW TRAVEL.C4RE REPORT OF THE TRusfEES MAR Re rt of the TNstees for the Year Ernled 31st Marth 2025 The Trustees are pleased to present their Annual Report together the Rnandal Statements of the Charity for the Year Ended 31st Marth 2025 whith are also prepared to meet the r4Uireff￿ts for Dlr&torg Report and Accounts for Companie5 Art purp)se& The Financlal Ststements COM￿ with the Charities Art 2011, the Companies Act 2006, the Memorandum & artlcles of Assodatlon, and Account & Reportlng by ijarfties; Ststement of Recommendej Practice applicable to Charities preparing their Accounts in accordan￿ wlth the Flnanclal Reporting Stsndard applicable in the UK and Republic of Ireland (FRS 102) (effective 1st January 2015). Reference and Admlnlstrntlv• Detslls The D1￿CtorS of the charitalJe company (the Charlty) are its Trustee5 for the purpose of tharlty law. The Trust￿ are proposed and appointsd by the Board of Trustee5 at their meeting5 througl¥Jut the year or otherwi* at the Annual Gen￿01 meettng. Tru5teeslDirectors: Steve Porcher R¢)ss Erlam Simon Trevor Eastbum Paul Dawd StonehoL Jeanette Trudove ffttsgned 31st D￿mber 2024) Rhiannon Jane Dowdall Secretary: Ross Erlam Register*1 Offio: Rc(Jm 142, North Wing Terminal 3, Heathrow ￿rport Hwnslow Middlw TW6 IBZ RegIst￿ed Numbw: 02056086 untants: Cole & Co Chartered A¢a)untants 6 Fordbridge Rc>ad Ashford, Middle5ex TW15 2SG Bankers,. Bardays Bank Pk Cardinal PoinL Heathrow Airport Hounslow middl￿ T116 2RA PAGE 2 W TRAVELaRE REK) F THE TRusfEES (Contlnued) FOR ThE YEAR ENDED 315r MAR 25 Dem Heathrow Travel ca￿ contlnues to have 1400 contscts with vulnerable Feople annually. Our referrals are tsken from a varlety of agencies induding Poli￿, serurty, mental health teams, local authoritles, Britssh Embassies w￿ldwIde, various charities, various airport teams and self-referrBls. Our work consists of the following 3 main areas: Crisis ￿(la1 Work: Deportees, those ewiencing M￿tal Health cOn￿rnS, homelessness, destitrjuon, repatrlatknns, older vulnerable ￿￿pIe, child and family concems, those with learning disabilities, virtims of intemet Scams, forced marriages, victims of d(Jnestic violen￿. We WO￿ with anyone in crisis or distres5 at Heathrow. Emergency Planning - for Initial Humanitarian Asslstance avnear Heathrow.. We continue to coordinatelprovide Initial Humanitarian Assistan￿ following any major inodent or disaster affecting the Heathrow area. We train and co CCK)rdinate the core team, airF(rft chaplains and 34 volunteers, to be prepared for any major incident at LHR. We We￿ also invoived in the Ukrdine anivals planning meetings and direcuy assisted arrivals at Heathrow. ial Work Advi￿ to the Foreign and Commonwealth offi￿ (F.C.O.) Partnership project with Central Govt providing s(￿￿71 work adv￿ to Con9Jlar casewcykers in London and Embassres abroad to assist retuming vulnerable British natiC￿alS. Supporting and advisirKJ on 1655 UK Nationals in distress abroad. Travel Care are suptNJrted finanaally by our three funders: Heathrow Airport Ltd (HAL), the London P￿OUgh of Hillingdon and the Foreign, Commonwealth & Development OffKe. We are established in our current premises in Terminal 3 arrivals, provided by HAL Governin ument The organisation is a charitable company limited by guarantee, formed in 1972 and Is establlshed under our Art￿leS of association. ni TTrvel Care has a L%)ard of trustees who meet quarterly and wha are responsible for the strategic dlrection and polty c( the tharfty. At present the￿ are 6 tsuSte￿ fmm a variety of professional backgrounds appropriate to the runnlng of the charlty. Ob"ectives and Activities The obJ"ectives of the charity are to assist and advise anyone in crisis or dist￿55 at Heathrow, This indudes the various dient groups listed ab)ve under'demand,. HEAThROW TrAVEL-CIRE REPORT OF ThE TR (Continu￿) Achievements and Performance We achieved many successful client outcomes throughout the year, indL*Jing many complex cases involving menial health admissions to hospitsls for the most vulnerable clients. Our work with vulnerable arrivals at Heathrow as result of the Sudanese aThJ Ukyainian conflicts has been a huge success. New Initiatives for 2024 25 Full scale night-time emergency exercise to test c￿r anwgency respmse. We will continue to ty and engage with hard-tO•reach client group5. As Part of our multi-ageKy working with we are increasing our training and presentatlons to our many partner agenaes. Rerx itment & A intment of Trustees Detsils of trustee wrUltm￿t, fonnat or trust￿ meetings AGM'S are lisbj in the charty Articles of Assttiation. T stee Ind rtion and Trainin All trustees are familiar with the practtcal work of the charity and know the staff team well. They have direct contact wf(h the team when vi51ting the Travel Care offi￿S and durirvj annual team days. Prin Heathrow Ltd, London P￿rough of Hillingdon and Foreign & COmn￿nwealth offi￿ continue to be our main funding sources Sufficient operating costs listed as restricted reserves enable us to have en(KJgh reserves to operate in the event of losing a major stream of fundlng, allowing HTC time to identify, arrange and generate an alternative fundlng stream. To ￿ase actmty with loss of fundin9 is mt considered feasible Sin￿ we are an emWded part of Heathrow's emergenq resFonse wocess - the a(1ditic￿aI reserves will enable us to phold our responsibilities to our stskeholders at one of the worfd's busie* intemational airFQrts, whilst tying to serure altemative funding shoukl thls sltuatton arfse. emen The trustees and service manager have reviewed the major risks to which the tharity are exFQS8J. Prc￿dures are in pla￿ to ensure Complian￿ with health and safety of staff clients to Travel Care. All prccedures are regularfy reviewed to ensu￿ we meet the high standards of the charity. GE4 HEAThROW TRAVEL.CARE REPORT OF THE TRusfEES (cc￿tinUed) FOR THE YEAR ENDED 31￿ MARCH 2025 nsibil•ties in relation to the Flnanci tements The Charity tru5tee5 (who are also the dirLYtors of the Heathrow Trdvel-C3re for the purFoses of the company law) are restM)nsible for preparing a tru5tees' annual report and financial statements in accordan￿ with applioble law and United Kingdom Accounting Standards (United Kingdom Generally Ac￿ts￿ Accounting practi￿). Company law requires the Charity trustees to prepare finanaal statement for each year whith give a true and fair view of the state of affairs of the charitsble company and of the Incomlng r￿urCeS and application of recourses, including the income and the expenditure, of the charltsble group for that perfod. In preparing the finan￿ statements, the trustees are r4uired to: Select suitable accounting policies and then apply them consistently; ObseNe the methods and principle in Charities SORP. Make Judgements and esttmate that are reasonable and prudent; State whether applicable UK accounting 5tsndard5 have t￿en followoj, subject to any material departures disclosed and explained in the financial statements; Prepare the financial ststements on the going con￿rn basis unless it is inappropriate to presume that the Charity will continue in bu5ines5. The trustees are resFL)nsible for keeping prqkr accounting r￿ordS that disck)se wlth reasonable accuracy at any tlme the flnanclal FX)sition of the Chaiity and to enable them to ensure that the finance statements comply wfch the companies Act 2006. They are al￿ reswn5ible for safeguarding the assets c* the Charity and the group and he￿ tak]ng the reasonable steps for the prevention and detectb)n of fraud and other I￿egUlar[ties. The trustees are res￿￿$1b1e for the Maintenan￿ a￿j integrity of the corForats and finanaal infomiation included on the chaAtatde company website. LegI￿ation In the Unlt8J Klngdom governlng the preparatic and dissemlnatlon of flnandal ststements may differ from legislation in other jurisdittions. ment as to Dlsclosure to Inde ndent Examlner In so far a5 the Truste￿ are aware at the time of approving our Trustees, Annual ReFQrt: The￿ is no relevant infonnation, being infomiation needed by the IndeFendent Examiner in conneLtion with preparing their reprt; and The Trustees, haviThJ made enqulrfts of fellow Trustees, have each tsken all steps that helshe is obliged to take as a Trustee In order to make themselves aware of any relevant InfomKtion and to estsblish that the Independent Examiner Is aware of that information. This report has b￿n prepared in aCcOrda￿e with the speyial provision5 relating to companies subject to the small companie5 regime within Part 15 of the Compan*s Att 2006. ApF￿0V￿￿ by the trustees on the 8th August 2025 and Sign￿ on Its behalf by: Ross Erlam INDEpENDE￿r EXAMINER'S REPORT TO THE TRUSfEES OF HEATHROW TR4VEL-CARE FOR THE YEAR ENDED 31sr MARCH 2025 I reFQrt cffl the firkincial 5taterrents of Heathrow TravelQre for the Year Ended 31st Marth 2025 which are set ¢JJt on Pages 6 to 18. ive Res nsibilities of Trustees and Exarni The trlthes (who are also the di￿rS of the c(#npany for the purp)ses of company law) are resp)nsible for the preparation of the accounts. The trustee5 consider that an audit is not required for this year under sectK)n 14412) of the Charities ALt 2011 (the 2011 Act) and 15 eligible an independent examination. The Charty's gr¢)ss incorne did mt exc￿ £500,000 and I am qualified to undertake the examination by being a qualified member of The Institute of Chartered P£countsnts in ErKJlarKd & Wales. Having satisfied rnyself that the (￿arity is not subj* to aLwJit under company law and is elvJible for independent pJamination, it is my ￿SponSibl11ty to: examine the financkil ststements under Sett￿n 145 of the 2011 Act: follow the pro￿ureS laid cbwn in the general Dlrections gNen by the Charfty Commis5KJn (uThJer on 145(5)(b) of the 2011 Att; a￿1 state whether particular matters have come to my attentiM. Basis of Inde ndent Examinerfs Re MY examlnation was canl&J ¢JJt In accordantr wlth the general Dlrections given by the Charity C￿mmIsSIon. An examination includes a review of the accounting records kept by the Charity and a comparison of the accounts pre5ent&J with those records. It also indudes consideration of any unusual items or diKlosures in the accounts, seekitKJ explanations from you as tnjstees CCIn￿rning any suth matters. The procedures undertaken do provide all the evidence that would tre reyuired in an audit and cons4uenUy no opinion is given as to whether awounts present a 'true and fair VI￿ and the retL)rt Is limited to those matters set out in the statement below. In Examiner's Statement In connettion with my examination, no matter has come to my attention: (i) Which gives me reasonable cause to believe tha( in any material respect, the requirements: to keep accounting rerord5 in accordarKe with secLion 386 of the Companies Act 2006 and to p￿a￿ accounts which accoffl with the accounting ￿cordS, comply with the acccmjnting re4uirements of section 396 of the Companies Art 2006 and with the methods and prinaples of the StsterrEnt of Recommended Prattice.. kcounting and Re￿rtIng by ￿aritieS ve not been met or (2) to which, in my opinton, attention should be drBwn in order to ￿able a proper understandlng of the accounts to be re&J)ed 6 Fordbridge Road Ashford Middlesex TW15 2SG Michael Bettinson FCA For and on behalf of: Cole & Co Chartered Accountants and ReF(fyrting Accountsnts HFORD MIDDLESEX HEATHROW TrAVELw Airkv)rt mited. No charge is levied on the ￿arIty for use of these facilities. esttmate to thls cost is included within the Statement of finanaal Activities as a donaticffl. PAGE 10 TO THE FINANCIAL sfATE (Continued) MAR Mem The Charity 15 incorF*xatsJ as a ￿MpanY limited by guarantee having no share capitsl and in accordance with the Memorandum of Asgxiation, the kn memtets of the company are liable to contribute up to £1 eath in the event of the company being wouThJ up. The Charty is a public benefit entity. nrestricted Funds 2025 2024 ns and Cllent Relmkyjrsement Other 4,599 14,904 3,861 19,503 7,205 Income from Charitable Activities Heathrow AlrFQrt London Borough of Hillingjon Foreign and Commonwealth Off￿e 188,666 133,686 254,465 185,512 134,8n 207,797 576,817 528,181 Miscellaneous Income Refund: PAYE Em ￿OYMent AllIowa￿e 13,000 PAGE HEATrIROW TrAVEL.CARE TES TO ThE FIN ME {c￿n￿nued) Unrestritted Funds 2025 2024 An I slsofEx nditure on Charitable Activities Charttable Activities.. Salaries and Nationol Insurdnce Pension Stsff Training Travd and Subsisten Consultancy Fees ASSIStar￿ to Clients 396,346 65,922 1,800 4,152 2,153 41,926 346,986 49,530 3,045 2,727 35,890 512,299 438,178 Govemantr Costs offi￿ Equipment and Supplies Accountsncy Fees 1,611 4,740 1,385 4,560 6,351 5,945 518,650 444,123 Trustees and Em Stsff costs incurred during the Year We￿.. Wages & Salarie5 ial Security Costs Pension costs 363,405 32,941 65.922 315,023 31,963 49,530 462,268 396,516 Average number of persons employed li li NOTES TO THE FINANCIAL sfATEMETrtrs (Continued) FOR THE YEAR ENDED 31sr MAR 25 2024 Sundry Creditor5 and Expenses 18,652 16,241 Pension Scheme Total Sajarieslpens￿nS Average Numter 31.03.2025 31.03.2024 Em r Memtrershi Atttves Deferred Pensioners Pens￿nerS Statistics 258 17 18 47 67 Deferred Pensioners include undecbjed teavers a￿1 froTrn refund5, Salarie5 are actual, not full- time equivalent. A55umgJ Total Pensionable Payroll bas￿ on information Provlded Pa 1st April 2024 to 31st March 2025 £245,000 Investment Returns retum on the Fund in mrket value tems for the Pericd to the 31st March 2025 Is based c actual Fund returns as provided by the Administering Authority. Details are as folh)ws. Actual Retums from 1st Awll 2024 to the 31st March 2025 Total Returns from 1st Aprll 2024 to the 31st March 2025 4.5% 51>h THROW ThE FI￿N ENTS (Continued) FOR ThE ENDED 31￿ MARCH 20 (Continued) PerKxI Ending Equities Bonds 55% 26% 14% 5% 540 27% 14% Cash We have used the most r￿ent asset Sp1￿ Provid￿ to us and alk)wed for index retum5, where requi￿d, on each asset category to determine the estimated spllt cl assets as at 31st March 2025. Finanaal ons The default flnandal assumpuons, as desrJibed In the accompanying reFQrt, are summarlsed below. .03.202 1.03.20 sion I￿rease Rate (CPI) Salary Inuease Rate Discount Rate 2.75% 3.250/0 4.85% 3.2¢)% 5.85% As at the date of ihe most re￿nt valuation, the durati(￿ of the Employerfs fijnded liabiliiie5 is 24 years. Mortali Lrfe expectaro Is based on the Fund'5 WEtsCurves with iMprov￿ents in line Mth the CM12021 mcxlel, wlth a IO% weightlng of 2021 (and 2020) data, stsndard smo(*hlng (Sk7), Inltlal adjustment of 0,25% arKi a kjng term rate of imwovement of 1.5 % pa. Based on these assumptions, the average fvhjre life exF*ncies at age 65 a￿ summarfwj below. Males Females rrent P￿ls1onerS Future Pen5ioners' 21.7 years 23.2 years 24.9 years 25.5 yea * Figure5 assume memb￿5 awl 45 as at the last ffflnal Valuat￿ date. Histortc Mortali Life expectsncies for the pric￿ perlrxl erKI a￿ also based on the FuThJ's VItaCur￿. The allowan￿ for future life ex￿￿nl)eS are shown below: Prnspectlve Pen$loners CM12020 mcéel assumirNJ the current rate of improvements have peaked ind will converge to a l¢NvJ term rdte 1.5% pa Pensloners CM12020 mcdel assuming the current rate of imwovements have peaked and will converge to a long term rate 1.5% pa ease note that the mortaltty assumrthis used to value the Obllgab'ons In the Employerfs C105ing P05itson are different to thc6e used to value the Obllgatlons In the Employerfs Opening Posluon. An allowance is irKluded for fvtU￿ ￿]￿ments to elect to tske 55% of the maximum additional tsx-free cash up to HMRC limits. All other deM￿jraPh￿ assumptions are as per the latest fvnding valuation of the Employer. HEATHROW TrAVEL-CARE NOTES TO ThE FINAN TEMENTS (Con￿n￿l} FOR D31 MARCN 20 nsitin Stheme (Continued) CharKJes In Fair Value of Plan Assets, Defined B￿rit otligation atKI Net liability For Year EThJed 315t March 2025. Net Asset / (￿abIlIty) o¢x) 0￿igHt￿)n$ Fair Value of Plan Assets pre$￿t Value of FuThled ￿ab[lItieS Present ValLE of UnfiJn(kd uabll1￿es 1,329 1,329 (1,122} 1,122 Opening Posltlon as at 3tst Marth 2023 1,329 1,122 207 se￿1￿ Cost: 0Jr￿nt servKe Cost* Past knice Cost (Includlro curtallments) 43 (43) Total Service Cost (43) Net Interest.. Interest Income ￿ Man Assets Interest Co* on Defined Obligat 66 55 (55) Total Net Interest 55 li Totsl Defined Benafit Cost R•(wnis•d in Prnfit or (Loss) 66 {32) Casmows: Pa￿ClE￿in￿ ContrI￿tionS Employer Contributions Esbmat&J B&)efits Pald Ests"mated Unfvnded Benefits Paid Estimated Comfibutions In resFert of Unfunded Benefits Paid Effect of Business Combinatr*ns Disposals 24 46 (22) 24 46 (22) Expected aosing Position 1,443 1,222 (221} Remea5urements', Changes in Thnandal Assumptions Changes in Demographic Assum￿"0r￿ Othw ExFerien Retum on Assds exdl￿1ng amcunts indUd￿l in Net Interest (262) (2) (12) 262 12 (4) Total Remeasurements Recognlsed In Other Comprnhenslve Income (OCI} (4) (276) Fair Value of Plan Assets Present Value of Fun(*d ￿abIlitieS p￿sent Value of vnftJnd￿ Liabilitses** 1,439 1.439 {946) Closing l>osition as at 3tst March 2025 1,439 493 * The cwrent cost indLpJes an alkywa￿e for admln&tratk)n ex￿SeS of 0.8% of p￿rOll. ** The unfLnJgJ liabilities ctjmpise of £0 in rewt of LGPS unfuntsj Pensi￿ aTrJ £0 in respect of Teachors, ￿fUndL￿j PA HE17H VEL