# CONSUMERS' ASSOCIATION

## Details

- **Country:** England & Wales
- **Charity number:** 296072
- **Status:** Registered
- **Legal form:** Charitable company
- **Registered:** Feb. 2, 1987
- **Register:** https://register-of-charities.charitycommission.gov.uk/en/charity-search/?p_p_id=uk_gov_ccew_onereg_charitydetails_web_portlet_CharityDetailsPortlet&p_p_lifecycle=0&p_p_state=maximized&p_p_mode=view&_uk_gov_ccew_onereg_charitydetails_web_portlet_CharityDetailsPortlet_regId=296072


## Contact

- **Address:** CONSUMERS ASSOCIATION LTD, 2 MARYLEBONE ROAD, LONDON
- **Postcode:** NW1 4DF
- **Phone:** 02077707000
- **Email:** which@which.co.uk
- **Website:** www.which.co.uk



## Activities

**Objects:** 2.1        The objects for which the Association is established are, for the public benefit:2.1.1    to advance education in such ways as the Trustees think fit including through:(a)         undertaking, promoting and disseminating impartial, scientific and/or evidence-based analysis of or research into:(i)          the standards of goods and services available to the public as consumers; and (ii)         ways in which the quality, safety and availability of such goods and services may be maintained and improved;(b)         promoting and improving knowledge and understanding of:(i)          laws, regulations, public policies and business practices so as to empower consumers in their everyday lives; (ii)         any aspect of public health and in the principles of physical and mental health;  and(iii)         life skills including those relating to personal finance, digital and technology, horticulture and the home;2.1.2     to uphold and promote compliance with consumer laws, regulations and public policies in particular through the exercise of the Association's statutory powers for the benefit or protection of the rights of consumers;2.1.3    to protect and promote the safety of consumers; and2.1.4   to promote the interests of consumers who are restricted from accessing or using goods, services or data because of their youth, age, ill-health, disability, financial hardship or other disadvantage.

**Activities:** We aim to empower consumers to make informed choices about goods and services by undertaking research and publishing the results of that research. In so doing, we aim to change the way markets work to ensure they are fair and work in the best interests of consumers.

**Area of benefit:** NOT DEFINED




## Classification

- **How:** Provides Advocacy/advice/information, Sponsors Or Undertakes Research
- **What:** Education/training
- **Who:** The General Public/mankind



## Areas of operation

- Throughout England And Wales



## Finances

| Period end | Income | Expenditure | Assets | Employees |
|---|---|---|---|---|
| June 30, 2025 | £83665000 | £84410000 | £70427000 | 643 |
| June 30, 2024 | £83152000 | £87428000 | £69131000 | 673 |
| June 30, 2023 | £87420000 | £86199000 | £70419000 | 685 |
| June 30, 2022 | £86673000 | £84863000 | £70212000 | 679 |
| June 30, 2021 | £88874000 | £84618000 | £59661000 | 649 |



## Trustees

- **KEVIN HARRY GASKELL** (Chair) — appointed March 1, 2026
- ADAM EMMANUEL SHUTKEVER — appointed Oct. 6, 2022
- CHRISTINE FORDE — appointed Nov. 28, 2018
- CHRISTOPHER JOHN WOOLARD CBE — appointed April 1, 2021
- Charles David WANDER — appointed April 25, 2019
- DAVID PETER WOODWARD — appointed Dec. 11, 2018
- Emma Justine Shaw — appointed Oct. 1, 2025
- RICHARD DAVID SIBBICK — appointed Nov. 23, 2019
- SHARON GRANT OBE — appointed Feb. 6, 2018