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2023-03-31-accounts

Company number: 02020165 Charity number: 294555

HESTIA HOUSING AND SUPPORT

Report and financial statements For the year ended 31 March 2023

HESTIA HOUSING AND SUPPORT

Contents

For the year ended 31 March 2023

Reference and administrative information ...................................................................................... 1 Trustees’ annual report (including the strategic report) ................................................................. 3 Independent auditor’s report ....................................................................................................... 34 Statement of financial activities (incorporating an income and expenditure account) ................... 38 Balance sheet ............................................................................................................................... 39 Statement of cash flows ................................................................................................................ 40 Notes to the financial statements ................................................................................................. 41

HESTIA HOUSING AND SUPPORT

Reference and administrative information

For the year ended 31 March 2023

Company number 02020165 Country of incorporation United Kingdom Charity number 294555 Country of registration England & Wales

Registered office and operational address Fourth Floor, Beaufort House, 15 St Botolph Street, London EC3A 7DT

Trustees

Trustees, who are also directors under company law, who served during the year and up to the date of this report were as follows:

Terrie Alafat Chair (term of office ended 25/09/23) Dame Moira Gibb Chair (appointed 25/09/23) Joanna Mark-Richards Vice Chair Anil Shenoy Vice Chair (term of office ended 14/02/23) Brendan Sarsfield Treasurer Elizabeth Zacharias Vic Rayner (term of office ended 14/02/23) Michael Trup (resigned 29/03/23) Helen Christina Marriott Rebecca Pritchard Lauren Bowes Elizabeth Meek Sonal Shah Aisling Thompson (co-opted 25/07/23) Catalina Cernica (co-opted 13/09/23)

Key management Patrick Ryan Chief Executive and Secretary personnel Christopher Clarke Executive Director - Finance Mel Cox Executive Director – People, Technology and Change Gayle Lowery-Jones Executive Director of Services Nahar Choudhury Regional Director of Operations (until 28/02/23) Jo Tilley-Riley Executive Director of Fundraising and Communications (until 23/06/23) Bankers Barclays Bank PLC 74 Shepherds Bush Green LONDON W12 8QB

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HESTIA HOUSING AND SUPPORT

Reference and administrative information

For the year ended 31 March 2023

Solicitors Russell Cooke 2 Putney Hill LONDON SW15 6AB Auditor Sayer Vincent LLP Chartered Accountants and Statutory Auditor Invicta House 108-114 Golden Lane LONDON EC1Y 0TL

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

The Trustees present their report and the audited financial statements for the year ended 31 March 2023.

Reference and administrative information set out on pages 1 and 2 forms part of this report. The financial statements comply with current statutory requirements, the memorandum and articles of association, the requirements of a directors’ report as required under company law, and the Statement of Recommended Practice - Accounting and Reporting by Charities: SORP applicable to charities preparing their accounts in accordance with FRS 102.

Objectives and activities

Purposes and aims

Hestia’s objects as outlined in the Memorandum and Articles of Association are for the public benefit:

Vision and Mission

Hestia’s vision is “Empowering People, Changing Lives” and our mission is ‘Together we will deliver high quality and empowering services through our core values”. Our core values are: Respectful, Collaborative, Genuine, Dedicated and Courageous.

Strategic Objectives

In 2019, the Trustees agreed a 5-year strategy with 3 overarching aims:

During 2023-24, with support from Social Business Trust, Trustees and staff across the Charity will be working together to develop and set the next strategy to be approved by Trustees in March 2024.

Public benefit

The Trustees have referred to the guidance contained in the Charity Commission's general guidance on public benefit when reviewing the charity's aims and objectives and in planning its future activities. In particular, the Trustees consider how planned activities will contribute to the aims and objectives that have been set.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Hestia’s year in numbers:

For theyear ended 31 March 2023
Hestia’s year in numbers:
OUR SERVICE USERS 2022-23 2021-22
Total number of service users supported across theyear 19,346 18,519
Number of accommodation units managed across our
servicegroups		 741 660
% of clients satisfied with their care and support 95% 95%
% of clients feelingsafe and secure in our services 95% 95%
% of stated service user outcomes achieved 69% 55%
OUR PEOPLE 2022-23 2021-22
No. of staff directlyemployed byHestia 742 734
Staff retention rate 71% 71%
Staff sickness rate 3.6% 4.4%
Staff wellbeingand engagement 78% 78%
OUR FINANCES 2022-23 2021-22
Total Income for theyear £48.243m £42,337m
Fundraised income in theyear £593k £555k
Annual Surplus for theyear £1.332m £910k
Net current assets £5.336m £4.519m
Total unrestricted reserves £15.658m £14.087

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Strategic Report

The analysis below considers, under each of our strategic objectives, what we achieved in 2022-23, where we faced challenges and our ambitions for 2023-24.

Strategic Objective 1 - Service Transformation

In 2022-23
we:		 •
Implemented a new specialist operational management structure.
•
Funded a digital inclusion and mentoring programme for service users,
supporting hybrid delivery and developing our in-house recovery college
(RISE).
•
Provided up to one year’s free in-house counselling to 183 service users.
•
Developed our integrated student model, providing work-based
placements for 40 mental health nurses and 140 social work students.
•
Established auditable standards to improve the physical environments
across our accommodation to support service user recovery journeys.
•
Provided longer term post contract support for survivors of modern
slavery through our Phoenix Project and the VCC Reach In contract,
reaching 210 service users (with 90 dependents).
•
Expanded our national Safe Spaces programme into 7,500 pharmacies
and bank branches as well as online with 70 corporate partners. Over
the year we achieved 4.5 million visits in person / online.
•
Offered Counselling Support to individuals across 4 public enquiries.
continuing to support survivors of the Grenfell disaster. We also
supported witnesses at the Angiolini (Sarah Everard) enquiry, the Post
Office Enquiry and the COVID enquiry.
•
Followed up the 2022 independent review into Black Lives Matter,
holding workshops across the organisation and undertaking a data
review to understand EDI issues across Hestia. From that, work has
begun to develop a co-produced revised EDI strategy.
•
Retained our Good CQC rating across our 3 registered care homes. Our
Modern Slavery Houses also had positive CQC outcomes following
inspection.
•
628 volunteers contributed 24,800 hours of volunteering support with a
financial value estimated at £1.3 million. 86 of our volunteers were
service users and 39 volunteers moved into paid employment.
•
Reviewed staffing models across our services which resulted in 60% of
front-line staff being designated as specialist workers – up from 30% 3
years ago. We also chose to adopt the London Living Wage
recommendations 6 months early to support front line staff facing
personal cost of living crises.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Our
challenges		 •
Recruitment and retention in the buoyant UK employment market –
however, we were able to maintain our retention rate at 71% which is
comparable to the sector average.
•
Increased union focus on the social care workforce and the first strike
activity in Hestia’s history.
•
Addressing the increasing complexity of needs presented by service
users being referred to us / visiting our self-referral services.
•
Reduction in the availability of supporting / complementary external
services which are available to support service users - many of these are
being cut or scaled back due to the challenging public / philanthropic
funding environments.
•
Having to use numerous commissioner-based and internal systems to
record service users’ journeys makes using data to drive and
demonstrate improvements and outcomes for our service users is more
complex.
•
Post COVID we are only seeing 63% of our service users face to face –
often at the service user’s request.
•
Only 52% of service users tell us they feel they have sufficient
opportunities to become involved in the way their services are delivered.
In 2023-24
we will:		 •
Follow up our specialist management restructure with service
transformation plans for domestic abuse, mental health, and criminal
justice.
•
Strengthen our organisational culture through implementation of the
Hestia Approach Phase 2, our internal support planning method based
on relational approaches to trauma informed recovery.
•
Complete our Black Lives Matter Review with a refreshed, co-produced
EDI strategy.
•
Refocus efforts on KPI delivery – delivering improvements in:
o
Voids – currently 8.6% compared to 7% target.
o
Assessment completion – currently 83% compared to 95% target.
o
SU Satisfaction with involvement opportunities – currently 52%
compared to the target of 90%.
•
Deliver at least 70% of our client contact face to face.
•
Further develop the digital and IT strategy, our approach to hybrid
working and our virtual recovery college (RISE).
•
Strengthen our support for victims of Modern Slavery.
•
Implement our new recruitment system, targeting a 12-week period
from vacancy notification to start of employment.
•
Streamline and improve the quality, understanding and use of data from
the disparate sources, supported by the appointment of a Director of
Data in part funded by Social Business Trust.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Strategic Objective 2 - Growing with a Diverse Income Portfolio

In 2022-23
we:		 •
Increased the percentage of health funded contracts to 8.2% of
total income, including:
o
Opening of 7 new bedspaces in Bexley to support people
experiencing short term mental health crisis – a valuable
alternative to presenting at accident and emergency.
o
Opening a crisis drop in café in Camden making us the
biggest provider of these services in London (9 in total).
o
Retaining the 4 Crisis Cafes in Central North-West London
following re-tender.
o
Expansion of our work with Haringey which support local
adults to access mental health services where and when they
need it.
•
Opened the only new Approved Premise in London for 40 years,
supporting up to 15 women leaving prison.
•
In Brent, we transferred in 100 units of accommodation to support
people with mental health issues, 32 units for women and children
escaping domestic violence and a further 6 units for people with
complex needs. Services provided are a mix of 24/7 on site
service support and floating or visiting support.
•
In Croydon we opened our mental health service, delivering 750
hours per week to service users across accommodation and
floating support services.
•
Expanded our Everyone’s Business service using social enterprise
principles, providing Domestic Abuse Support to 3 external
organisations.
Our
challenges:		 •
Addressing the return of inflation and its impact on our cost bases
– in an environment where many contracts historically were let on
a fixed price.
•
Facing an increase in the London Living Wage of 8.1% and
supporting our staff and their personal cost of living crises.
•
Losing two services on re-tender in the year. We reluctantly
declined to bid for one contract where the funding available had
remained unchanged since last tendered in 2012 which we
considered unsustainable. This is indicative of the lack of resource
availability to fund the quality of support our service users
require.
•
Despite being successful in winning / retaining health related
business, these contracts are more short-term in nature which
increases risk in medium to long term planning.
•
Increasing challenges in attracting fundraised income – as some
traditional sources(trust and foundation)reducespost COVID.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

During the year, Trustees approved £200k as an innovation fund
to be drawn from our designated reserves for infrastructure and
development to support research and development into alternative
fundraising sources.
•
Little progress on our property strategy which we see as a route
into other service delivery models.
In 2023-24
we will:		 •
Continue to address the cost-of-living challenge by seeking
increases in contract funding or implement restructures to match
service delivery with funding available.
•
Focus retention activity on contracts which are deemed to be
viable.
•
Address the tender due in 2024-25 for our Victim Care Contract
(Modern Slavery) which accounts for 25% of our income.
•
Temporarily reduce the fundraising target whilst we scope and
test new fundraising initiatives.
• Expand our Everyone’s Business services to other external
agencies.
•
Review social investment opportunities to support the property
strategy.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Strategic Objective 3 - Building Our Profile and Influence

In 2022-23
we:		 •
Invested in developing our relationships with Health
Commissioners, opening the crisis house in Bexley, retention of
our CNWL crisis cafes and the expansion of the Haringey contract.
•
Used our experience from our domestic abuse services to lobby
for changes to the Victims Bill to help child survivors of domestic
abuse.
•
Expanded the provision of the Safe Spaces programme across the
UK, working with the Home Office on the Ask for Ani programme
and widening the service into an on-line platform.
•
Continued to advocate for survivors of modern slavey by
publishing our eighth Underground Lives research and hosting our
sixth Art is Freedom Display which achieved over 4.5 million visits
to our physical and virtual displays.
•
Sought to influence the Nationality and Borders Bill to protect the
rights of victims of Modern Slavery through lobbying with sector
partners and parliamentarians using our experience as the largest
provider of outreach services to victims and our research
programme.
Our
challenges:		 •
Obtaining sufficiently robust data which demonstrates evidence
and impact to support system change.
•
Decreasing resources for domestic abuse programmes, bringing
their viability into question.
•
An increasingly hostile environment for victims of modern slavery.
•
Reduced ability to challenge injustices due to onerous contract
terms.
In 2023-24
we will:		 •
Nurture relationships with key stakeholders, including health
commissioners, local authorities and registered providers.
•
Continue to advocate for the needs of victims of modern slavery in
response to enacted legislation.
•
Consider how to use our mental health crisis experience to
innovate services in the non-clinical space, particularly to address
the shortfall wrap around services.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Strategic Report: - Our Performance

Hestia’s aim is to support vulnerable adults and children in crisis to realise their aspirations, fulfil their potential and to have a life beyond crisis.

The support we offer varies depending on the services that we are commissioned to deliver but irrespective of how individuals come into Hestia, we aim to recognise and work with their unique needs and aspirations.

During 2022-23 Hestia supported 19,134 men, women and children who accessed our services during the year – an increase of 615 from the previous year. Support was delivered across a range of client groups:

Client Group 31 March
2023		 31 March
2022
Domestic Abuse(includingchildren) 4,218 3,651
Mental Health 7,991 6,304
Modern Slavery 2,712 5,669
CriminalJustice 217 224
YoungPeople at Risk 70 62
Older People 550 438
Generic 3,334 2,108
Substance Misuse 42 63
TOTAL 19,134 18,519

Partnership Working

Partnership working is at the heart of what we do, and our work is commissioned by a wide range of public and private sector organisations:

To deliver our services we work with a wide range of other agencies including:

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Service Quality

We measure service quality in two ways:

KPI Reporting

We introduced quality KPIs in 2022 for both service users and staff indicators by combing data sets across systems.

Indicator Target March
2023 Result		 March
2022 Result
User Experience: Satisfaction 90% 95% 95%
Independence 90% 79% 88%
Involvement 90% 52% 60%
User Outcomes 75% 69% 55%
Staff Wellbeingand Engagement 75% 78% 76%

The dip in satisfaction is disappointing in the year – but is contrary to the figure that we achieve in our satisfaction surveys (see below). We believe this may be a data recording issue which we are exploring further as part of 2023-24 business plan. We are also working on introducing new coproduced initiatives to improvement our involvement rating.

Service User Satisfaction Survey

We surveyed our Service Users in November 2022 and achieved 1,000 responses (16,284 feedback items) - a 28% increase from last year’s figure of 784 responses. This represents a 14% response rate for all service users.

Responses were received from 148 out of the 262 (approx. 56%) active services - a 30% increase in the number of services that responded compared to last year, where only 114 services participated in the survey.

This year, 73.4% of responses were positive and 15.2% were negative. The rest of the responses were neutral as they were either skipped questions, or not applicable questions.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

External Benchmarking

We are able to compare our results with the Adult Social Care Outcomes Framework (ASCOF).

ASCOF measures how well care and support services achieve the outcomes that matter most to people. The ASCOF is used both locally and nationally to set priorities for care and support, measure progress and strengthen transparency and accountability. We are pleased to see how service users consistently rate their experience at Hestia above comparative London wide measures (last reported in 2021):

ASCOF Hestia Hestia
Positive Positive Positive
Question
Response Response Response
rate 2021 rate 2022 rate 2021
I am satisfied with my service / client satisfaction
with care and support		 58% 95% 95%
I know how the service works and what I am entitled
to/I find it easytoget information
63%		 89% 87%
I can control the kind of support I receive /
Proportion of people who feel they have control over
their dailylife.
72%		 89% 89%
I feel safe and secure in the service. / Proportion of
people whose service helpthem to feel safe		 82% 95% 95%
I am able to have as much social contact as I want
with people I like. / Proportion of people who have
as much social contact as theywould like.

38%		 84% 84%

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Comparison with the Communities and Local Government Outcomes Framework

We also report outcomes against the five domains from the Communities and Local Government outcomes framework. The following table outlines those respondents who replied that their outcome was achieved either fully or in part:

Domain Indicator Target 2022-2023 2021-2022
Maximise
economic well
being		 Achieve positive outcomes for those
needing support to maximise their
income		 95% 93% 94%
Enjoy and
achieve		 Service users seeking to improve the
qualityof life for children		 95% 98% 99%
Service users requiring support to
participate in activities		 90% 84% 84%
Service users agreeing the service
enabled them to develop independence
and linked them into other services		 95% 89% 92%
Service users confirming they have as
much social contact as theywould like		 90% 84% 84%
Being Healthy Received support to better manage
physical health		 95% 95% 94%
Received support to better manage
mental health		 95% 94% 94%
Staying Safe Reduce the risk of harm from others 95% 97% 99%
Received support to maintain
accommodation		 95% 93% 92%
Service users confirming they felt safe
and secure in the service		 100% 95% 95%
Making a
positive		 Received support to be more confident
in accessingservices		 95% 96% 93%
contribution Service users confirming they could
access information about their service
when needed; agreeing they were in
control of their support; understanding
how the service delivered the support
they need and understanding their
entitlements.		 90% 91% 91%

Our results show performance to be consistent year on year and around target. The results of the survey continue to drive improvements in service delivery with one major focus for 2023-24 being increasing service user involvement opportunities.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Financial review

The results for the year are set out in Statement of Financial Activities. The assets and liabilities of the Charity at 31 March 2023 are shown in the Balance Sheet. The financial statements should be read in conjunction with their related notes.

Income

Since 2018-19, income has grown steadily from £30.212 million in 2019-19 to £48.243 million – an increase of 60% (£18.022 million):

The 5-year growth in income has been achieved largely through the addition of contracts – few of Hestia’s contracts attract annual increases. Annual increases are applied to rents and service charges, where rents are linked to the Government rent increase limits and service charges are set to achieve full cost recovery.

Income Breakdown – 2022-23

Income Area 2022-23
£m		 2021-22
£m		 Change
%
Unrestricted Supporting People and
Other Grants		 £28.612 £24.997 +15%
Restricted Grants £4.686 £5.497 -15%
Rents and Service Charges £11.530 £9.065 +27%
Approved Premises Grant £2.585 £2.045 +26%
Donations and Legacies £0.593 £0.555 +7%
Investment Income £0.237 £0.178 +33%
Total £48.243 £42.337 +14%

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Income Breakdown – 2022-23 (continued)

Annual Surplus

Hestia continues to deliver operational surpluses (defined as net income before gains / losses on investments and pensions):

Year Net Income -
Unrestricted		 Net Income -
Restricted		 Total
Net Income as a %
of Total Income
2018-19 £187k £49k £236k 0.78%
2019-20 £38k £92k £130k 0.41%
2020-21 £503k £416k £919k 2.45%
2021-22 £494k £416k £910k 2.16%
2022-23 £1.487k (£155k) £1,332k 2.76%

The increase in the surplus was achieved through increasing income while continuing to control costs, managing the inflationary environment whilst continuing to meet all contracted outcomes.

The surplus this year was delivered after incurring the following additional expenditure:

Hestia’s aim is to continue to generate surpluses on unrestricted funds that add to reserves, ensuring funds are available to support our work with service users.

Balance Sheet

Hestia’s balance sheet remains strong with total assets increasing from £16.921 million at 31 March 2022 to £18.337 million at 31 March 2023 mainly through the retained surplus for the year.

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Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Key financial indicators

Trustees consider 3 financial performance indicators which are those traditionally used by our commissioners as part of their financial monitoring analysis, and we have comfortably met or exceeded these over the last 2 years:

Indicator Target Hestia
2022-23		 Hestia
2021-22
Annual Surplus >£0 £1,332k £910k
Current Assets: Current Liabilities >1:1 1.67 1.69
Gearing (Debt/Equity) <40% 0% 0%

Investments

Hestia’s investment policy aims are to: (a) preserve the real capital value of the funds held over a 5-year period; (b) provide an income stream of 2% with low volatility; and (c) procure a long-term return, net of all charges, of 1% p.a. in real terms.

Although one capital withdrawal was made in the year, this was repaid before the end of the financial year meaning Hestia’s net investment was unchanged. Changes in the value of investments are a result of:

Hestia currently divides its investments between two managers:

By September 2023 the value of the investment had fallen back to £1.84 million.

The Finance and Fundraising Sub Committee monitor performance quarterly and meet with both fund managers annually. During the year Trustees reaffirmed their intention to remain invested in the medium to long term irrespective of short-term market fluctuations.

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Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Pensions

All staff are entitled to join Hestia’s defined contribution scheme operated by Legal and General and new employees are automatically enrolled on joining. Hestia will match any employee contributions up to 5% subject to maintaining minimum contribution levels under pensions legislation. Employees are entitled to opt out but to date less than 5% of staff have done so.

There are 4 employees who retain membership of the Royal Borough of Kensington & Chelsea’s defined benefits scheme. This scheme is linked to the contract to provide day centre services.

The FRS102 valuation position as reported by the actuaries increased the pension asset of £374k at 31 March 2023 to £654k. Whist the value of assets decreased, the present value of liabilities also decreased due to an increase in the discount rate from 2.75% to 4.75%. Whilst we have recognised the asset in the financial statements, we believe it is unlikely that this would be realised if our participation in the scheme were to cease if the contract were to be re-tendered.

Contributions to the scheme for 2023-24 have remained unchanged at 21.1%.

Hestia also contributes into the NHS pension scheme for two employees linked to the Wandsworth Recovery & Rehabilitation service and employer contributions on this scheme are fixed at 14.38% p.a.

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Principal risks and uncertainties

The Board of Trustees is responsible for ensuring that Hestia has in place systems of internal control that are appropriate to the various business environments in which it operates. These enable the organisation to manage rather than eliminate risks and so provide a reasonable but not necessarily absolute degree of assurance.

Hestia’s operating model predominantly relies on income generated from contracts awarded by commissioning partners. Many of these are for a fixed number of years and subject to retendering at various intervals. In previous years, Hestia was able to manage these fixed price contracts due to the low inflation environment. Rents and service charge income is also linked to commissioned contracts – Hestia owns very few properties in our own right.

The commissioning environment provides opportunities for Hestia as contracts currently provided by others are also put out of tender which provides potential to increase the contract base.

Traditionally, the main aim of our fundraising activity has been linked to added value initiatives to support the contracts that we deliver rather than achieving core unrestricted income.

The majority of income risk, lies therefore with our contract base.

Approach to Risk Management

Hestia operates both a bottom-up and top-down approach to risk management: operational services each develop their own local risk management plans, and this informs the strategic risk register. The strategic risk register defines the risks that have the potential to seriously affect Hestia’s ability to continue to operate as an independent organisation delivering services to our beneficiaries. Risks can be added or deleted depending on the environmental assessment which is considered as part of each Board meeting.

For 2022-23 the following were agreed as the top risks:

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HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Top Strategic Risks

In 2022-23 Trustees identified that the two biggest risks facing Hestia are contract retention (with a focus on the Victim Care Contract which represents 25% of Hestia’s income and is due for retender in 2025) and workforce management given the buoyant job market, the impact of inflation on salary requests and workforce burnout.

Trustees received detailed updates on both these areas at each of their Board meetings, including a review of internal / external challenges, relevant KPIs, any independent third-party information and management activities. This ensures the Board is sighted on those major risk areas likely to affect Hestia.

Controls

The Board of Trustees have put in place appropriate procedures and controls to adequately mitigate against the various risks Hestia faces including:

The Board delegates authority to Hestia’s Sub Committees to monitor the review and outcome of the application of controls through regular reporting and deeper analysis of issues of concern. During 2022-23 the Board received reports on Fundraising, Void Management and Assessment reviews.

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Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Reserves policy and going concern

Reserves

Hestia’s reserves policy is designed to reflect the underlying risk facing us and ensure we have an appropriate level of reserves to safeguard our operations and provide services to our beneficiaries. We hold restricted funds to meet commissioner and donor requirements around unspent income. Restricted reserves include amounts associated with fixed asset investments to reflect where property may be charged to external agencies.

Trustees have also agreed to hold designated reserves to meet non-operational activities, linked to property management requirements and organisational development. Funds held at 31 March 2023 totalled £1.386 million broken down as follows:

totalled £1.386 million broken down as follows:
£’000
Propertyupkeep /maintenance 376
Service deliveryimprovements 210
Service design improvements 470
Digital/I.T. Infrastructure improvements 282
Head Office Relocation Fund 48
TOTAL 1,386

During the year expenditure from reserves was incurred on property upgrades, our Head Office move the implementation of the development strategy and to support the fundraising strategy. For 202324, the main areas of expenditure to be incurred are linked to the digital and fundraising strategies.

In addition, £654k has been set aside to reflect the FRS17 pension asset which is not expected to be realised.

The Trustees consider the minimum level of free reserves annually – excluding restricted and designated reserves – required to support our operations. Relevant factors include projected financial performance with an assessment of risk to our income streams and cash flow requirements. Hestia’s income is largely contract linked which provides a degree of certainty in terms of understanding future income but also incorporates risks of contracts being cancelled or lost on re-tender. Our risk assessment considers the impact of potential contract losses taking account of the impact of contract cancellations (which have larger impact on staff and beneficiaries) compared to contracts which are transferred to alternative organisations to continue delivery.

Having undertaken a review of projected cash flows and contract end dates, Trustees have determined that Hestia requires 3 months’ worth of operating costs to manage short term cash flow variations and the potential loss of contracts. This must be held in liquid assets.

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Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Reserves (continued)

Following this review, Trustees have determined that the minimum level of free reserves is £11.6 million at 31 March 2023. The actual level of free reserves is £11.7 million (excluding the value of fixed assets). The Trustees review this amount annually and as such this minimum amount will change from time to time. Liquid assets (cash / short term investments and long-term investments all of which are accessible at short notice) are £13.3 million.

Forecast and Budgets / Going Concern

The forecast for 2023-24 predicts, that, we will make a small deficit as we draw down on restricted reserves. Unrestricted reserves are forecast to grow slightly. As a result, we expect overall reserves to be largely unchanged subject to any changes in our investments and pensions.

Projecting forward into 2024-25, Trustees have also considered an initial “no growth” budget which assumes:

Without taking corrective in year action, the deficit for 2024-25 would be £1.4 million: general funds would decrease to £12.9 million and net current assets would remain positive at £3 million.

21

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Fundraising

Hestia’s fundraising strategy seeks to ensure we can deliver holistic and high impact support that complements our core services.

The fundraising team works with a range of government agencies, charitable trusts, community groups, corporate donors and individuals on a wide range of activities. During the year the team raised £0.593 from donations and legacies and a further £1.127 million in other grants.

We would like to thank all of those who have supported programmes and made donations to help us to improve the life chances of our service users and to innovate new responses to urgent social needs:

22

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Fundraising (continued)

Our Fundraising Practices

Hestia’s fundraising team is focused on raising money from trusts and foundations, central and local government grants and corporate partnerships. Hestia does not use any third-party fundraising agencies or involve commercial participators.

Our Fundraising Policy was updated in March 2022 and confirms that we adhere to the Fundraising Regulator’s Code of Fundraising Practice and that all data we handle is compliant with GDPR regulations. There have been no complaints about fundraising activity in the past year and there have been no failures to comply with the Code of Fundraising Practice. Our adherence to the Code of Fundraising Practice sets out the main ways we ensure that we protect vulnerable people and members of the public from unreasonable or unwanted behaviour.

23

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Structure, governance and management

Structure

Hestia Housing and Support (“Hestia”) is a registered charity and is incorporated as a company limited by guarantee governed by its Memorandum and Articles of Association.

Every member of the company undertakes to contribute to its assets in the event of winding up such amount, as may be required, not exceeding one pound.

All Trustees give their time voluntarily and receive no benefits from the charity. Any expenses reclaimed from the charity are set out in note 7 to the accounts.

Governance

The Trustees constitute the Directors of the charitable company for the purposes of the Companies Act 2006 and Trustees for the purposes of the Charities Act 2011 and provide leadership, direction and control in pursuit of the Charity’s charitable objectives. Trustees serve for a term of three years with a possible appointment for a second term of another three years.

Trustees are recruited based on an evaluation of the range of skills and experience needed to govern Hestia covering strategic and operational experience as well as a range of business and commercial experience, including financial and HR knowledge.

Terrie Alafat has chaired the Board since 2018 and will retire as her term of office comes to an end in November 2023. Following an external recruitment process, Dame Moira Gibb has been appointed as Chair of the Board following Terrie’s retirement. Dame Moira is a qualified social worker and was Director of Social Services at the Royal Borough of Kensington and Chelsea and Chief Executive of Camden Council. She has held a number of Board and Trustee appointments, including at NHS England and she was Chair of Skills for Care from 2014 – 2022.

Anil Shenoy also retired from the Board and stood down as Vice Chair in November 2022. Anil joined the Board in 2015 and chaired the Finance and Fundraising Sub Committee until April 2022. Joanna Mark Richards was appointed as Vice Chair in November 2022.

During the year Vic Raynor and Michael Trup also resigned from the Board. Vic resigned when her term of office ended and Michael resigned mid term dure to other personal commitments.

We are extremely grateful to Terrie, Anil, Vic and Michael for their support over their periods on the Board and their help in guiding the Charity. In particular, Terrie in her role as Chair has overseen the implementation of the 5-year strategy and the development of the next strategic plan.

We are also pleased to note that Aisling Thompson who previously resigned from the Board has agreed to rejoin the Board bringing valuable experience of health commissioning and Catalina Cernica who was previously co-opted onto the Digital and I.T. Sub Committee also agreed to join the full Board.

24

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Trustee Induction / Training / Involvement

Trustees receive an induction pack which contains information about Hestia, its structure and operations, the Board and sub-committee structures, Trustee duties and responsibilities and the organisation’s key policies. Trustees are encouraged to participate in visits to Hestia projects to provide first hand exposure to the services delivered and the operating environment. Trustees also get the opportunity to meet Hestia’s service users at social events, on recruitment panels, and at planned scheme inspections and visits. Over the course of the year, service users are also invited to attend Board meetings to provide direct and personal updates on their experiences at Hestia.

Training is provided to the Board aligned to identified needs. All Trustees undertake safeguarding training and the Board has appointed Rebecca Pritchard who has more than 30 years’ experience in the homelessness and social care sector as the Board safeguarding lead. Trustees also receive training on modern slavery annually reflecting the importance of this to Hestia’s overall operations. Trustees also attend annual away days to consider the operating environment and plan strategic direction.

The full Board of Trustees meets six times a year to discuss strategy, to formulate policy and to oversee operational matters. The Board is supported by four standing committees who review specific areas in detail and report back to the full Board:

Sub Committees may co-opt non-Trustee members to bring wider experience to specialist areas and the following individuals are currently co-opted to Hestia Sub Committees:

During the year, Greg Solomon who was co-opted onto the Digital and I.T. Sub Committee, resigned as his term of office came to an end. Greg has been a long-term supporter of Hestia and has provided us with valuable assistance across both I.T. and investment management.

Hestia’s Trustees have agreed to work towards full compliance with the Charity Governance Code and to review Hestia’s practices against the seven key areas which make up the code. Trustees agreed to review the “Diversity” element of the code and, following an external review of organisational practices and application, the Board created the Black Lives Matter Steering Group with Joanna Mark Richard and Christiana Marriott from the Board to oversee the implementation of the review recommendation. This has been supported by Hestia’s Equality and Diversity lead. To date the Steering Group has worked to strengthen internal networks, co-develop courageous conversations and develop inclusive leadership alongside our Learning and Development and external EDI partners. We have also completed further cultural inquiry conversations and data improvement plans to help support the areas of enquiry for a cross organisational consultation to enable us to co-produce our EDI strategy for delivery in 2023.

25

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Management

Day to day management of the organisation is delegated to the Chief Executive and Senior Management Team. The Chief Executive is not a member of the company and has no legal status as Director although he acts as executive within the authority delegated by the Trustees.

The Chief Executive and Senior Management Team attend Trustee Board Meetings, Sub Committee meetings and Trustee Away Days, presenting reports and analyses for discussion and to support decision making.

Pay Policy for Senior Staff

The pay of senior staff is reviewed by the Governance Sub Committee considering market conditions and pay rates in comparable organisations. A detailed market comparison is sought at the time any senior recruitment takes place.

Trustees’ duty to promote the success of Hestia Housing and Support – section 172 statement

Trustees have a duty to promote the success of Hestia Housing and Support, and in doing so, are required by section 172(1) of the Companies Act 2006 to have regard to the following specific factors:

26

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

One of Hestia’s core values is Collaborative and Co-production underpins our work wherever possible to ensure that our service users participate in the development of policies and procedures as well at the strategic direction of the Charity.

As the largest single provider of services to victims of human trafficking we have worked suppliers to support them in the development and implementation of their Modern Slavery Statements, providing support, guidance and training on the subject.

As part of the annual Quality Strategy review, the Board receives regular quality updates on the services provided to ensure contracts are delivered efficiently and effectively with particular attention paid to CQC reviews and our own internal audit reviews.

27

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Policy for employment of disabled persons and Employee Information

Hestia is committed to promoting equality, preventing discrimination and valuing diversity in all our services and across our workforce.

Following the independent Black Lives Matter review commenced in 2021 we continue to build positive practice and identify areas that will support us to develop a more inclusive culture to ensure equality and fairness for all people who use our services, employees and job applicants. We have held inclusive leadership development workshops and workshops supporting colleagues to have courageous conversations.

A major element of this work was improving our Equality, Diversity and Inclusion data to support strategic decision making. By encouraging people to self-report and automate data collection into easily accessible platforms we will be able to improve the robustness and quality of our data. Disability data is a key area where self-reporting will support us to enhance the experience of employees who have a disability and enable us to focus activity in areas of greatest need.

Employee wellbeing has been a key focus for us which started pre COVID but was heightened during the pandemic. We work in partnership with two external organisations to offer our employees a very broad range of support and information which includes helplines on legal, financial and personal issues, webinars, live zoom sessions, face to face support and access to information to meet their individual wellbeing needs. We provide clinical supervision for staff groups every 4 weeks across our services and have responded to the cost-of-living crisis by developing a dedicated site for staff to access support, advice and information from trusted sources.

Hestia is committed to the continuing development of all employees. We have an established learning platform through which all staff can access dedicated induction and personal development opportunities whether face to face or virtual workshops, e learning modules or through our knowledge hub.

All staff have 6 weekly supervisions, annual appraisals which include 360-degree feedback about how they reflect our values, objectives development which flow from the organisational strategic plan and the creation of a personal development plan.

We have outsourced our Learning and Development provision to a specialist Social Care provider who can meet all our specialist subject development needs and have just developed and piloted our first Leadership Excellence Programme. We now have 5 employees undertaking the fully funded social work degree apprenticeship and have identified 4 candidates about to start training via our Health and Social Care academy.

Hestia has supported 200 student placements from a range of universities and professional development institutions which enable our staff to gain line management experience and enhance the professional knowledge in our services from interactions and working with Social Work and Mental Health Nurse students and trainee counsellors.

28

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Policy for employment of disabled persons and Employee Information (continued)

Hestia’s Gender Pay Gap was 5.19% in 2021/22 which has increased slightly from 3.66% the previous year.

Trustees agree our Modern Slavery Statement each year and this is publicly available on our website.

Relationships with stakeholders

Service Users

Hestia aims to put service users at the heart of everything that we so – and the Hestia Approach, our in-house recovery model has co-production at its heart. We focus on building on service users’ capacity through our Strengths and Aspirations review which is one of the main elements of every key working session. An review and update to the Hestia Approach is planned for 2023-24.

Service users are encouraged to participate at all levels of the organisation, from leading and directing house meetings and contributing to service business plans, to joining the Better Lives Forum, Hestia’s service user liaison group which undertakes service reviews, interviewing from staff and engaging with Senior Management and Trustees.

We survey our service users every year to better understand their view of the services we provide, and this is reported to Trustees along with annual actions plans to address areas of poor performance.

We are actively considering how we engage with those service who only access Hestia’ service for a short time, including those who access our IDVA services and anyone who presents at our drop-in crisis centres.

Commissioners and Funders

As well as meeting with our commissioners and funders regularly via contract monitoring meetings, we seek to engage with this group on a less formal basis via monthly newsletters and invitation to events such as our “Art is Freedom” exhibition which showcases artworks created by survivors of Modern Slavery.

We offer commissioners and funders direct support to increase awareness of Domestic Abuse and Modern Slavery in the workplace, with access to some of the tools we have developed, including our Bright Sky and Respond to Abuse Apps and help with Modern Slavery Statements.

We encourage funders to visit projects and participate in events: in the year, funders have built play equipment in refuges, painted rooms, and planted gardens. This provides a direct opportunity for funders to meet service users first hand to and to see the real benefits of the contributions that they make.

29

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Workforce

Hestia seeks to engage with our staff in a number of ways: we have a Hestia Intranet hub which acts as a single information and news hub for all staff to gain awareness of what is happening across Hestia. This is supported by a fortnightly Newsletter called Keep Connected.

Key messages and information are also cascaded through organisational reporting line.

We actively engage with staff via our Employee Forum, Hestia Voice made up of 10 elected staff representatives covering the whole organisation. This forum provides for a two-way dialogue between senior management and staff where representatives key concerns and organisational challenges and information are tabled both all parties. The Forum actively participated in discussions around the April 2023 pay award as well as supporting the development of an upfront expenses policy aimed at preventing staff from being out of pocket awaiting re-imbursement.

Hestia has entered into a recognition agreement with the trade union, UNISON to further support intelligence gathering and staff engagement. 15% of staff joined the union since the agreement was announced.

Biannual employee engagement surveys and quarterly wellbeing and engagement questionnaires feed into our internal Quality Dashboard, the findings are shared with Trustees and staff groups for transparency and to encourage involvement.

Suppliers

Hestia aims to work positively with our suppliers and is committed to paying suppliers earlier than their payment terms. In the year to 31 March 2023, 92% of suppliers received payments early or on time.

As part of Hestia’s Modern Slavery Statement, we aim to work with our major suppliers to support them develop their own Modern Slavery Statements and to understand the signs of modern slavery. Our aim is to develop a toolkit which we can make available to all suppliers to help them spot the risk of modern slavery in their own supply chains.

During 2023-24 we aim to review our approach to procurement, driven in part, by our aim to improve the quality of accommodation and improve working relationships with suppliers by opening up dialogue channels.

30

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Energy and carbon reporting

As part of the obligations set out under the Energy and Carbon Report Regulations 2018, we are required to disclose the energy and carbon created as an organisation over the year to 31 March 2023.

Most of our usage comes from the accommodation units provided to our service users but also office accommodation used by staff.

In completing this analysis, we have followed the 2019 HM Government Environmental Reporting Guidelines. We have also used the GHG Reporting Protocol - Corporate Standard and have used the 2022 UK Government's Conversion Factors for Company Reporting.

Energy Usage

nergy Usage
01 April 2022 –
31 March 2023		 01 April 2021 –
31 March 2022
Energy consumption used to calculate emissions
(kWh)		 7,584,032 7,592,742
Scope 1 emissions in metric tonnes C02e
Gas Emissions		 1,110.75 1,137.85
Scope 2 emissions in metric tonnes C02e
Purchased Electricity		 268.50 270.57
Scope 2 emissions in metric tonnes C02e
Business Travel		 26.46 25.66
Totalgross emissions in metric tonnes C02e 1,405.70 1,434.08
Intensityratio Tonnes C02eper occupant ¹ 2.086 2,266

Note 1: The chosen intensity measurement ratio is total gross emissions in metric tonnes CO2e per occupant.

Measures taken to improve energy efficiency

Hestia is in the process of implementing SMETS2 smart metering across all its sites. Once completed, this will lay the foundation for energy management and reporting. Additionally, Hestia runs a programme for reading meters for both gas and electricity across all managed supplies.

31

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Statement of responsibilities of the trustees

The trustees (who are also directors of Hestia Housing and Support for the purposes of company law) are responsible for preparing the Trustees’ annual report including the strategic report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the Trustees are required to:

The Trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the Trustees are aware:

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Members of the charity guarantee to contribute an amount not exceeding £1 to the assets of the charity in the event of winding up. The total number of such guarantees at 31 March 2023 was 9 (2022: 12). The Trustees are members of the charity, but this entitles them only to voting rights. The trustees have no beneficial interest in the charity.

32

HESTIA HOUSING AND SUPPORT

Trustees’ annual report (including the strategic report)

For the year ended 31 March 2023

Post Balance Sheet Event

In August 2023, the Board agreed a merger with Twining Enterprise to take effect from 1[st] December 2023 when Twining will become a wholly owned subsidiary of Hestia. Twining support people who have experienced mental health issues into employment.

Auditor

Sayer Vincent LLP was re-appointed as the charitable company's auditor during the year and has expressed its willingness to continue in that capacity.

The Trustees’ annual report which includes the strategic report has been approved by the Trustees on 24[th] October 2023 and signed on their behalf by

Dame Moira Gibb Chair – Board of Trustees

33

Independent auditor’s report

To the members of

Hestia Housing and Support

Opinion

We have audited the financial statements of Hestia Housing and Support (the ‘charitable company’) for the year ended 31 March 2023 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion, the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on Hestia Housing and Support's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other Information

The other information comprises the information included in the trustees’ annual report, including the strategic report, other than the financial statements and our auditor’s report thereon. The

34

Independent auditor’s report

To the members of

Hestia Housing and Support

trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ annual report including the strategic report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the statement of trustees’ responsibilities set out in the trustees’ annual report, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

35

Independent auditor’s report

To the members of

Hestia Housing and Support

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below.

Capability of the audit in detecting irregularities

In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following:

36

Independent auditor’s report

To the members of

Hestia Housing and Support

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Use of our report

This report is made solely to the charitable company's members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed.

Fleur Holden (Senior statutory auditor)

Date: 09 November, 2023

for and on behalf of Sayer Vincent LLP, Statutory Auditor Invicta House, 108-114 Golden Lane, LONDON, EC1Y 0TL

37

Hestia Housing and Support

Statement of financial activities (incorporating an income and expenditure account)

For the year ended 31 March 2023

For theyear ended 31 March 2023
Note
Income from:
2
3
3
4
5
5
5
Reconciliation of funds:
Total income
Expenditure on:
Donations and legacies
Charitable activities
Provision of care and support
Operation of Approved Premises
Investments
Raising funds
Total expenditure
Charitable activities
Provision of care and support
Operation of Approved Premises
Total funds brought forward
Net (losses) / gains on investments
Net income before net (losses) / gains on
investments
Total funds carried forward
Net income before other recognised
gains and losses
Actuarial gains on defined benefit pension
schemes
Net movement in funds		 Unrestricted
£'000
325
40,036
2,607
237		 Restricted
£'000
268
4,770
-
-		 2023
Total
£'000
593
44,806
2,607
237
48,243
206
44,075
2,630
46,911
(196)
1,136
280
1,416
16,921
18,337
1,332		 Unrestricted
£'000
455
34,061
2,046
178		 Restricted
£'000
100
5,497
-
-		 2022
Total
£'000
555
39,558
2,046
178
43,205 5,038 36,740 5,597 42,337
184
38,904
2,630		 22
5,171
-		 286
33,939
2,021		 90
5,091
-		 376
39,030
2,021
41,718 5,193 36,246 5,181 41,427
(196)
1,487		 -
(155)		 746
494		 -
416		 746
910
1,291
280		 (155)
-		 1,240
167		 416
-		 1,656
167
1,571
14,087		 (155)
2,834		 1,407
12,680		 416
2,418		 1,823
15,098
15,658 2,679 14,087 2,834 16,921

All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Note 18a to the financial statements.

38

Hestia Housing and Support

Company no. 2020165

Balance sheet

As at 31 March 2023

Note
£'000
Fixed assets:
11
12
Current assets:
13
7,565
513
5,250
13,328
Liabilities:
14
(7,992)
16
18a
1,386
13,618
654
Total unrestricted funds
Creditors: amounts falling due within one year
Pension reserve
Restricted income funds
Unrestricted income funds:
Designated funds
General funds
Debtors
Total charity funds
Net current assets
Total net assets
Defined benefit pension scheme asset
Total assets less current liabilities
Investments
Cash at bank and in hand
Short term deposits
Tangible assets
The funds of the charity:		 Note
£'000
Fixed assets:
11
12
Current assets:
13
7,565
513
5,250
13,328
Liabilities:
14
(7,992)
16
18a
1,386
13,618
654
Total unrestricted funds
Creditors: amounts falling due within one year
Pension reserve
Restricted income funds
Unrestricted income funds:
Designated funds
General funds
Debtors
Total charity funds
Net current assets
Total net assets
Defined benefit pension scheme asset
Total assets less current liabilities
Investments
Cash at bank and in hand
Short term deposits
Tangible assets
The funds of the charity:		 2023
£'000
2,995
9,352		 £'000
6,561
931
3,569		 2022
£'000
3,033
8,995
12,347
5,336		 12,028
4,519
13,328
(7,992)		 11,061
(6,542)
1,386
13,618
654		 1,427
12,286
374
17,683
654		 16,547
374
18,337 16,921
2,679
15,658		 2,834
14,087
18,337 16,921

Approved by the trustees on 24 October 2023 and signed on their behalf by

Dame Moira Gibb Chair - Board of Trustees

Brendan Sarsfield Board Member

39

Hestia Housing and Support

Statement of cash flows

For the year ended 31 March 2023

For the year ended 31 March 2023
Cash flows from operating activities
Net income for the reporting period
(as per the statement of financial activities)
Depreciation charges
Losses / (Gains) on investments
FRS 102 Adjustment
Dividends, interest and rent from investments
(Increase)in debtors
Increase in creditors
Net cash provided by operating activities
Analysis of cash and cash equivalents
Short Term deposits
Cash at bank and in hand
Total cash and cash equivalents
Cash and cash equivalents at the end of the year
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the
year
Net cash provided by investing activities
Cash flows from investing activities:
Dividends, interest and rents from investments
Purchase of fixed assets
Proceeds from sale of investments
Purchase of investments		 £'000
£'000
1,136
68
196
-
(237)
(1,004)
1,450
1,609
237
(30)
1,961
(2,514)
(346)
1,263
4,500
5,763
At 1 April
2022
Cash flows
£'000
£'000
931
(418)
3,569
1,681
4,500
1,263
2023		 £'000
£'000
1,656
68
(746)
(243)
(178)
(1,042)
1,304
819
178
(602)
2,460
(1,999)
37
856
3,644
4,500
Other non-
cash
changes
At 31
March
2023
£'000
£'000
-
513
-
5,250
-
5,763
2022
1,609
(346)		 819
37
At 1 April
2022
£'000
931
3,569		 Other non-
cash
changes
£'000
-
-
1,263
4,500		 856
3,644
5,763 4,500
Cash flows
£'000
(418)
1,681		 At 31
March
2023
£'000
513
5,250
4,500 1,263 - 5,763

40

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

The registered office address is 4th Floor, 165 St Botolph Street, London, EC3A 7DT.

b) Basis of preparation

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) - (Charities SORP FRS 102), The Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note.

In applying the financial reporting framework, the trustees have made a number of subjective judgements, for example in respect of significant accounting estimates. Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. The nature of the estimation means the actual outcomes could differ from those estimates. Any significant estimates and judgements affecting these financial statements are detailed within the relevant accounting policy below.

The charity meets the definition of a public benefit entity under FRS 102.

Key judgements that the charity has made which have a significant effect on the accounts include the carrying value of fixed assets, the market valuation of investments, the recoverability of debtors and the pension scheme asset or liability.

d) Going concern

The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern. Trustees agree a 5 year strategic plan and annual business plans with associated budgets. Reports consider the risk to contract and fundraising income based on contract end dates, likelihood of retention and growth based on historic performance.

Trustees also consider the impact on expenditure of reduction in income: the majority of contracts are linked to the provision of services which would require staff and other resources to be transferred to alternative providers leaving Hestia with limited residual liabilities.

Various scenarios are tested within budgets to look at the impact on free reserves and these are compared to minimum reserve requirements.

41

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material.

Income received in advance of the provision of a specified service is deferred until the criteria for income recognition are met.

f) Donations of gifts, services and facilities Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about their contribution.

On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt.

Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes.

Designated funds are unrestricted funds earmarked by the trustees for particular purposes.

42

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

i) Expenditure and irrecoverable VAT

Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred.

j) Allocation of support costs

Resources expended are allocated to the particular activity where the cost relates directly to that activity. However, the costs of overall direction and administration of central support services (salary and overhead costs), are apportioned on the estimates of direct costs.

Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities.

Rental charges are charged on a straight line basis over the term of the lease.

Items of equipment are capitalised where the purchase price exceeds £5,000. Depreciation costs are allocated to activities on the basis of the use of the related assets in those activities. Assets are reviewed for impairment if circumstances indicate their carrying value may exceed their net realisable value and value in use.

Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows:

Not depreciated 50 years 50 years 4 years 3 years

m) Listed investments

Investments are a form of basic financial instrument and are initially recognised at their transaction value and subsequently measured at their fair value as at the balance sheet date using the closing quoted market price. Any change in fair value will be recognised in the statement of financial activities. Investment gains and losses, whether realised or unrealised, are combined and shown in the heading “Net gains/(losses) on investments” in the statement of financial activities. The charity does not acquire put options, derivatives or other complex financial instruments.

n) Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

43

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

Short term deposits includes cash balances that are invested in accounts with a maturity date of between 3 and 12 months.

Hestia operates one group personal pension plan. Contributions are also made to pension schemes of certain employees in accordance with their rights under TUPE. Employer contributions are charged to the Statement of Financial Activities in the year to which the contributions relate.

Hestia also has two members of staff who are members of the NHS Pension Schemes. Although these are defined benefit schemes, they are accounted for as defined contribution schemes, as assets/liabilities for each employer in the schemes cannot be reliably identified.

Hestia also participated in one multi-employer defined benefit scheme with the Royal Borough of Kensington & Chelsea Pension Fund.

For this scheme, the operating costs of providing retirement benefits to participating employees are recognised in the accounting periods to which the benefits are earned. The related finance costs, expected return on assets and any other changes in fair value of the assets and liabilities, are recognised in the accounting period in which they arise. The operating costs, finance costs, expected return on assets and any other changes in fair value of assets and liabilities are recognised in the statement of financial

Donations
Legacies
Grants from Local
Authorities		 Unrestricted
£'000
291
28
6		 £'000
268
-
-
Restricted		 2023
Total
£'000
559
28
6		 Unrestricted
£'000
159
21
275		 £'000
100
-
-
Restricted		 2022
Total
£'000
259
21
275
325 268 593 455 100 555

44

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

3 Income from charitable activities

the year ended 31 March 2023
Income from charitable activities		 2023
ctivities
Unrestricted
£'000
10,023
18,505
11,508
40,036
2,585
Residents charges
22
2,607
42,643
Sub-total for provision of
care and support
Approved Premises
Grants
Sub-total for operation
of Approved Premises
Dividends from equity shares
Income from investments
Interest Receivable
Income from support
contracts
Income from other
grants and fees
Residents fees and
charges
Total income from
charitable activities		 Unrestricted
£'000
10,023
18,505
11,508		 £'000
84
4,686
-
Restricted		 2023
Total
£'000
10,107
23,191
11,508		 Unrestricted
£'000
8,508
16,489
9,064		 £'000
-
5,497
-
Restricted		 2022
Total
£'000
8,508
21,986
9,064
4,770
-
-		 44,806
2,585
22		 34,061
2,045
1		 5,497
-
-		 39,558
2,045
1
2,607 - 2,607 2,046 - 2,046
42,643 4,770 47,413 36,107 5,497 41,604
2023
Total
£
£'000
18
219		 2022
Total
£'000
-
178
237 178

4 Income from investments

All income from investments is unrestricted.

45

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

5a Analysis of expenditure (current year)

Charitable activities

Staff costs (Note 7)
Agency Staff Costs
Investment managers' fees
Premises Running Costs
Project administration costs
Service users costs / welfare
Office running costs
Audit Fees
Legal and professional fees
Trustee Expenses
Support costs
Governance costs
Total expenditure 2023
Total expenditure 2022		 Raising
funds
£'000
111
3
-
-
29
1
-
-
-
-
144
60
2
206
376		 Provision of
Care and
Support
£'000
18,957
4,129
53
7,213
2,882
5,094
-
-
3
-
38,331
5,601
143
44,075
39,030		 Operation of
Approved
Premises
£'000
1,309
125
-
713
9
131
-
-
-
-
2,287
334
9
2,630
2,021		 Governance
costs
£'000
86
-
-
-
-
-
28
40
-
-
154
-
(154)
-
-		 Support
costs
£'000
2,538
332
-
-
-
-
3,088
-
37
-
5,995
(5,995)
-
-
-		 2023 Total
£'000
23,001
4,589
53
7,926
2,920
5,226
3,116
40
40
-
46,911
-
-
46,911		 2022
Total
£'000
21,484
2,866
52
6,149
2,844
4,775
3,158
29
70
-
41,427
-
-
41,427

46

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

5b Analysis of expenditure (Prior year)

Charitable activities

Staff costs (Note 7)
Agency Staff Costs
Investment managers' fees
Premises Running Costs
Project administration costs
Service users costs / welfare
Office running costs
Audit Fees
Legal and professional fees
Trustee Expenses
Support costs
Governance costs
Total expenditure 2022		 Raising
funds
£'000
280
-
52
-
-
-
44
-
-
-
376
-
-
376		 Provision of Care
and Support
£'000
17,447
2,641
-
5,703
2,793
4,694
-
-
2
-
33,280
5,604
146
39,030		 Operation of
Approved
Premises
£'000
1,021
124
-
446
51
81
-
-
-
-
1,723
290
8
2,021		 Governance
costs
£'000
84
1
-
-
-
-
33
29
7
-
154
-
(154)
-		 Support
costs
£'000
2,652
100
-
-
-
-
3,081
-
61
-
5,894
(5,894)
-
-		 2022
Total
£'000
21,484
2,866
52
6,149
2,844
4,775
3,158
29
70
-
41,427
-
-
41,427

47

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

6 Net income for the year

This is stated after charging :

This is stated after charging :
2023 2022
£'000 £'000
Depreciation 68 68
Operating lease rentals payable:
Property 662 937
Other 150 214
Auditor's remuneration (excluding VAT):
Audit 33 29
Over accrual in prior year - (5)

7 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel Staff costs were as follows:

Staff costs were as follows:
Salaries and wages
Redundancy and termination costs
Social security costs
Employer’s contribution to defined contribution pension schemes
Operating costs / (income) of defined benefit pension schemes (note 16)		 2023
£'000
19,739
-
2,089
1,037
136		 2022
£'000
19,085
62
1,855
708
(226)
23,001 21,484

The redundancy and termination costs were settled and paid at the balance sheet date.

The following number of employees received employee benefits (excluding employer pension costs and employer's national insurance) during the year between:


employer's national insurance) during the year between:
2023 2022
No. No.
£60,000 - £69,999 5 4
£70,000 - £79,999 1 3
£80,000 - £89,999 3 1
£90,000 - £99,999 1 -
£100,000 - £109,999 - -
£110,000 - £119,999 1 1

The total employee benefits (including pension contributions and employer's national insurance) of the key management personnel were £596,232 (2022: £624,020).

The charity trustees were neither paid nor received any other benefits from employment with the charity in the year (2022: £nil). No charity trustee received payment for professional or other services supplied to the charity (2022: £nil).

No Trustees' received expenses in the year to 31 March 2023 (2022: £153 paid to 1 member relating to attendance at meetings of the trustees).

8 Staff numbers

The average number of employees (head count based on number of staff employed) during the year was 742 (2022: 734).

48

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

9 Related party transactions

There are no related party transactions to disclose for this financial year (2022: none).

There are no donations from related parties which are outside the normal course of business and no restricted donations from related parties.

10 Taxation

The charity is exempt from corporation tax as all its income is charitable and is applied for charitable purposes.

11 Tangible fixed assets

Tangible fixed assets
Eliminated on disposal
At the end of the year
Net book value
Depreciation
At the end of the year
At the start of the year
Charge for the year
Cost
At the start of the year
At the start of the year
Additions in year
Disposals in year
At the end of the year		 Freehold
property
£'000
3,570
-
-		 Fixtures and
fittings
£'000
268
22
(23)		 Computer
equipment
£'000
16
8
-		 Total
£'000
3,854
30
(23)
3,570 267 24 3,861
569
43
-		 238
21
(23)		 14
4
-		 821
68
(23)
612 236 18 866
2,958 31 6 2,995
3,001 30 2 3,033

Land with a value of £1,785,000 (2022: £1,785,000) is included within freehold property and not depreciated.

Ealing, Hammersmith and Hounslow Health Authority has a charge over the freehold property at Lynton Terrace which would require the property to be transferred back to the authority if it were to cease to provide qualifying services.

Hestia is also the registered owner of the freehold property in Streatham. Full funding was received from the Home Office for the purchase of this property and the Charity has entered an undertaking to pass the proceeds of any sale on this property to the Home Office.

The properties in Battersea, Hounslow, Wandsworth Kent and Bromley are owned outright by the Charity and are not subject to any charges.

All of the above assets are used for charitable purposes.

49

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

For the year ended 31 March 2023
12
Listed investments
13
14
Taxation and social security
Accruals
Deferred income (note 15)
Trade creditors
Creditors: amounts falling due within one year
Trade debtors
Other debtors
Prepayments
Accrued income
Other creditors
Disposal proceeds
Fair value at the end of the year
Debtors
UK Common investment funds
Shares listed on the London Stock Exchange
Investments comprise:
Fair value at the start of the year
Additions at cost
Net (loss) / gain on change in fair value		 2023
£'000
8,995
2,514
(1,961)
(196)		 2022
£'000
8,710
1,999
(2,460)
746
9,352 8,995
2023
£'000
2,005
7,347		 2022
£'000
1,985
7,010
9,352 8,995
2023
£'000
1,436
1,351
344
4,434		 2022
£'000
738
629
345
4,849
7,565 6,561
2023
£'000
1,467
663
136
2,993
2,733		 2022
£'000
1,482
511
130
1,822
2,597
7,992 6,542

15 Deferred income

Deferred income comprises contract income for services received in advance

Deferred income comprises contract income for services received in advance
Balance at the beginning of the year
Amount released to income in the year
Amount deferred in the year
Balance at the end of the year		 2023
£'000
2,597
(2,597)
2,733		 2022
£'000
1,329
(1,329)
2,597
2,733 2,597

50

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

16 Pension schemes

During the year, Hestia operated both defined contribution and a defined benefit pension schemes which required additional contributions to be made separately to administered funds for the benefit of the employees. Contributions payable by Hestia in respect of the defined contribution schemes totalled £1,023,048 for the year (2022: £709,255), including those contributed to the NHS Pension Schemes.

Final Salary Pension Scheme

During the year Hestia was an admitted body of one defined benefit pension scheme with the Royal Borough of Kensington and Chelsea Pension Fund (RBKCPF).

The RBKCPF is a multi-employer scheme administered by the Royal Borough of Kensington and Chelsea under the regulations governing the Local Government Pension Scheme (LGPS) a defined benefit scheme.

The RBKCPF defined benefit scheme has been reported under Section 28 of FRS102 'Employee Benefits'. The figures included in the financial statements in respect of this scheme are based on an actuarial valuation carried out on 31 March 2023.

The employer's B260, relating to current employees, to the RBKCPF by the Charity for the year ended 31 March 2023 was fixed at 21.1% of pensionable pay up to 31 March 2024.

The financial assumptions used by the actuary to calculate the scheme liabilities under FRS102 for the RBKCPF were as follows:

Assumptions
Inflation Rate (CPI)
Rate of increase in salaries
Rate of increase in pensions in payment
Discount rate
The Fair Value of the Assets of the Scheme and the Expected Return were:
Equities
Property
Cash (including cash plus funds)
Total market value of assets
Present Value of Scheme Liabilities
Net pension asset
Analysis of the amount charged to the Statement of Financial Activities:
Current service costs
Net interest on defined liability
Administration expenses		 At 31 March
2023
2.95%
3.95%
2.95%
4.75%		 At 31 March
2022
3.15%
4.15%
3.15%
2.75%
At 31 March
2023
£'000
1,590
153
172		 At 31 March
2022
£'000
1,574
124
373
1,915
(1,261)		 2,071
(1,697)
654 374
2023
£'000
29
(10)
-		 2022
£'000
37
1
-
19 38

51

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

16 Pension schemes (continued)

e year ended 31 March 2023
Pension schemes (continued)		 e year ended 31 March 2023
Pension schemes (continued)
Movement in defined benefit obligation in the year
Opening defined benefit obligation
Current service cost
Interest cost
Changes in finance assumptions
Changes in demographic assumptions
Experience gain / (loss) on defined benefit obligations
Estimated benefits paid net of transfers in
Contributions by scheme participants and other employers
Closing defined benefit obligation
Movement in fair value of fund assets in the year
Opening fair value of fund assets
Interest on assets
Return on assets less interest
Administration expenses
Contributions by employers including unfunded
Contributions by scheme participants and other employers
Benefits paid
Other experience
Closing fair value of fund assets
The employee numbers in the Scheme at 31 March were;
Active employees
Deferred pensioners
Pensioners
Actuarial return less expected return on fund assets
Contributions from scheme participants
Expected employer's contribution for the year ended 31 March
2023
2022
2021
£'000
£'000
£'000
Defined benefit obligations
(1,261)
(1,697)
(1,790)
Scheme assets
1,915
2,071
1,754
Surplus / (Deficit)
654
374
(36)
History of experience gains and
losses		 At 31 March
2023
£'000
1,697
29
47
(708)
(109)
305
(4)
4		 At 31 March
2022
£'000
1,790
37
36
(173)
4
2
(4)
5
1,261 1,697
At 31 March
2023
£'000
2,071
57
(117)
-
14
4
(4)
(110)		 At 31 March
2022
£'000
1,754
35
264
-
17
5
(4)
-
1,915 2,071
2023
3
10
1		 2022
5
7
1
2023
£'000
-
4
12		 2022
£'000
-
5
16
2020
£'000
(1,331)
1,331		 2019
£'000
(1,536)
1,339
654
374
(36)		 - (197)

52

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

16 Pension schemes (continued)

NHS Pension Schemes

Past and present employees are covered by the provisions of the NHS Pension Scheme(s) relevant to their membership. Details of the benefits payable and rules of the Schemes can be found on the NHS Pensions website at: www.nhsbsa.nhs.uk/pensions.

Both are unfunded defined benefit schemes that cover NHS employers, GP practices and other bodies, allowed under the direction of the Secretary of State for Health and Social Care in England and Wales. They are not designed to be run in a way that would enable NHS bodies to identify their share of the underlying scheme assets and liabilities. Therefore, each scheme is accounted for as if it were a defined contribution scheme: the cost to the NHS Body of participating in the scheme is taken as equal to the contributions payable to that scheme for the accounting period.

In order that the defined benefit obligations recognised in the financial statements do not differ materially from those that would be determined at the reporting date by a formal actuarial valuation, the Financial Reporting Manual (FReM) requires that ‘the period between formal valuations shall be four years, with approximate assessments in intervening years’. An outline of these follows:

a) Accounting valuation

A valuation of scheme liability is carried out annually by the scheme actuary (currently the Government Actuary’s Department) as at the end of the reporting period. This utilises an actuarial assessment for the previous accounting period in conjunction with updated membership and financial data for the current reporting period, and is accepted as providing suitably robust figures for financial reporting purposes. The valuation of the scheme liability as at 31 March 2023, is based on valuation data as 31 March 2022, updated to 31 March 2023 with summary global member and accounting data. In undertaking this actuarial assessment, the methodology prescribed in IAS 19, relevant FReM interpretations, and the discount rate prescribed by HM Treasury have also been used.

The latest assessment of the liabilities of the scheme is contained in the report of the scheme actuary, which forms part of the annual NHS Pension Scheme Accounts. These accounts can be viewed on the NHS Pensions website and are published annually. Copies can also be obtained from The Stationery Office.

b) Full actuarial (funding) valuation

The purpose of this valuation is to assess the level of liability in respect of the benefits due under the schemes (taking into account its recent demographic experience), and to recommend the contribution rates payable by employees and employers.

The latest actuarial valuation undertaken for the NHS Pension Scheme was completed as at 31 March 2016. The results of this valuation set the employer contribution rate payable from April 2019 to 20.6% of pensionable pay.

The actuarial valuation as at 31 March 2020 is currently underway and will set the new employer contribution rate due to be implemented from April 2024.

53

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

17a Analysis of net assets between funds (current year)

e year ended 31 March 2023
Analysis of net assets between funds (current year)
Net current assets
Defined benefit pension asset
Net assets at 31 March 2023
Tangible fixed assets
Investments		 General
unrestricted
£'000
1,873
9,352
2,393
654		 Designated
£'000
-
-
1,386
-		 Restricted
£'000
1,122
-
1,557
-		 Total funds
£'000
2,995
9,352
5,336
654
14,272 1,386 2,679 18,337

17b Analysis of net assets between funds (prior year)

Analysis of net assets between funds (prior year)
Defined benefit pension liabilities
Net assets at 31 March 2022
Tangible fixed assets
Net current assets
Investments		 General
unrestricted
£'000
1,895
8,995
1,396
374		 Designated
£'000
-
-
1,427
-		 Restricted
£'000
1,138
-
1,696
-		 Total funds
£'000
3,033
8,995
4,519
374
12,660 1,427 2,834 16,921

54

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

18a Movements in funds (current year)

Movements in funds (current year)
Property expenditure:
Purchase of Leigham Court Road
Improvements to:
DOH - property purchase grant
Donations
Outreach services
Children & family services
Women without recourse fund
Community Engagement
Digital Transformation
Domestic Abuse Prevention
The Phoenix Project
Sport England
People's Postcode Lottery
Starting Well Grant
Vodafone - Bright Sky development
Infection Control Funds
Total restricted funds
Total designated funds
General funds
Purchase of Lynton Terrace
Leigham Court Road
Cologne Road
Total funds
Total unrestricted funds
Pension reserve
Revenue
Unrestricted funds:
Designated funds:
Development, maintenance and
refurbishment of existing projects
Infrastructure and new project
developments
Restricted funds:
Capital		 At 1 April
2022
£'000
380
227
313
12
206
324
187
255
-
520
57
288
51
-
7
7
-
-		 Income &
gains
£'000
-
-
-
-
-
90
195
317
-
3,189
-
597
108
-
327
215
-
-		 Expenditure
& losses
£'000
(5)
(3)
(4)
-
(4)
(97)
(196)
(270)
-
(3,133)
(57)
(771)
(97)
-
(334)
(222)
-
-		 Transfers
£'000
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 At 31 March
2023
£'000
375
224
309
12
202
317
186
302
-
576
-
114
62
-
-
-
-
-
2,834 5,038 (5,193) - 2,679
551
876		 84
-		 (49)
(76)		 `
-		 586
800
1,427 84 (125) - 1,386
12,286 42,925 (41,593) - 13,618
13,713 43,009 (41,718) - 15,004
374 280 - - 654
16,921 48,327 (46,911) - 18,337

55

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

he year ended 31 March 2023
Movements in funds (prior year)
Property expenditure:
Improvements to:
DOH - property purchase grant
Donations
Outreach services
Children & family services
Women without recourse fund
Community Engagement
Digital Transformation
Domestic Abuse Prevention
The Phoenix Project
Sport England
People's Postcode Lottery
Starting Well Grant
Vodafone - Bright Sky development
Infection Control Funds
Total restricted funds
Total designated funds
General funds
Purchase of Lynton Terrace
Purchase of Leigham Court Road
Leigham Court Road
Cologne Road
Capital
Restricted funds:
Revenue
Pension reserve
Total funds
Infrastructure and new project
developments
Total unrestricted funds
Unrestricted funds:
Designated funds:
Development, maintenance and
refurbishment of existing projects		 At 1 April
2021
£'000
385
230
317
12
210
276
154
220
20
227
139
129
43
39
-
-
17
-		 Income &
gains
£'000
-
-
-
-
-
100
298
333
-
2,979
49
489
107
14
328
280
-
620		 Expenditure
& losses
£'000
(5)
(3)
(4)
-
(4)
(52)
(265)
(298)
(20)
(2,686)
(131)
(330)
(99)
(53)
(321)
(273)
(17)
(620)		 Transfers
£'000
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-		 At 31 March
2022
£'000
380
227
313
12
206
324
187
255
-
520
57
288
51
-
-
7
7
-
2,418 5,597 (5,181) - 2,834
530
959		 67
2		 (46)
(85)		 -
-		 551
876
1,489 69 (131) - 1,427
11,155 37,417 (36,341) 55 12,286
12,644 37,486 (36,472) 55 13,713
36 167 226 (55) 374
15,098 43,250 (41,427) - 16,921

56

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

18 Movements in funds (continued)

Purposes of restricted funds

Restricted property funds comprise funding received for the purchase and improvement of the properties stated. The properties at Lynton Terrace, Hestia Streatham and Chatsworth Crescent are recorded in fixed assets. Depreciation of these properties and other specified property costs are charged against these funds.

Home Office refurbishment grants represented grants made by the Home Office to fund refurbishment of Hestia’s Approved Premises which were spent in 2021 refurbishing the Hestia Streatham premises.

Other Home Office/ Ministry of Justice grants comprised various sundry grants for drugs testing, security training and scheme development / relocation across Hestia’s Approved Premises. All funds were utilised in 2021.

The Home Office funds (£50.5k) the Provision of ask for ANI codeword scheme rollout with stakeholders, specifically pharmacies.

The Home Office has provided a grant (£80k) for the national prevention and awareness raising campaign around domestic violence, to continue speaking to victims via the UK Says No More campaigning and maintenance of Bright Sky, support for employers and respond to abuse advice line

Outreach funding comprises various restricted grants to fund the provision of outreach services in Hestia's women's services in Ealing, Slough and Harrow and Thames Valley and performance related awards in the Kingston Integrated Mental Health Service.

Children & family funds support children in Hestia's Domestic Abuse refuges, funded by a combination of Supporting People grants, other external grants and charitable donations.

The Women Without Recourse fund was set up in 2008 to support women in Hestia's Domestic Abuse Refuges until such time as they become eligible for UK benefits. The fund has been largely supported by the Henry Smith Charity.

Community Engagement funds are provided by various health trusts across London and the South East to provide accommodation and out of hours crisis services for individuals experiencing mental health trauma - the provision is made as a complement and alternative to acute hospital services.

Digital transformation funds include grants from the Fidelity Trust to support the development of the InForm Client Management System focussing on increased direct access by service users as well as funds from the National Lottery and Barclays Bank plc to support staff and service user digital and training initiatives.

Domestic Abuse prevention funds support a range of Hestia programmes - UKSNM, Everyone's Business, Safe Spaces and Ask For ANI aimed at providing information and guidance as well as practical support to victims of domestic abuse, funded by grants from the Home Office, the Julia and Hans Rausing Trust as well as contract income from purchasers of our Everyone's Business IDVA services.

The Phoenix Project provides in reach support to survivors of Modern Slavery after they have received their positive CG decision - funding has been made available from the David and Ruth Lewis Foundation and the Rayne Foundation.

The Sport England Initiative was funded by the Department of Culture, Media and Sport aimed at encouraging children in our refuges to participate in sport: the programme was extended up until 30th September 2022 when it closed.

The People's Postcode Lottery project is funded by a grant from the Postcode Innovation Trust brings together partners across England, Wales and Scotland to scale up a new model of support for victims of domestic abuse created through Hestia’s Safe Spaces initiative and so provide additional community-based support for victims.

57

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

18 Movements in funds (continued)

Purposes of restricted funds (continued)

Starting Well Grant is part of the VCSE (Voluntary, Community & Social Enterprise) Health and Wellbeing Fund with the theme of Starting Well. The aim is improving health outcomes for children from preconception to two and a half years old. Hestia work in partnership with the Happy Baby Community’s community-based model of perinatal support to highly disadvantaged pregnant women who have suffered multiple traumas.

The Vodafone Bright Sky fund was a donation from Vodafone to support the ongoing development of the Bright Sky app available to people experiencing domestic abuse - the balance of the donation was utilised in the year to upgrade the app including multi language options.

Infection controls funds were provided by commissioning partners to reduce the risk of COVID infection across Hestia's services including staffing support, workforce retention, provision of PPE, additional cleaning and testing. All funds were utilised in the year.

Purposes of designated funds

The designated fund for the development, maintenance and refurbishment of existing projects includes:

The funds for infrastructure and new project development have been designated in relation to planned strategic developments which assist the organisation to respond to the external operating environment. These include:

19 Operating lease commitments payable as a lessee

The charity's total future minimum lease payments under non-cancellable operating leases is as follows for each of the following periods


of the following periods
Less than one year
More than five years
One to five years		 2023
2022
£'000
£'000
744
1,030
1,011
926
133
-
1,888
1,956
Property		 2023
2022
£'000
£'000
149
120
149
259
-
-
298
379
Equipment
1,888 1,956 298 379

58

Hestia Housing and Support

Notes to the financial statements

For the year ended 31 March 2023

20 Capital commitments

At 31 March 2023, the charity had no capital commitments outstanding (31 March 2022: £143,000).

21 Post Balance Sheet Event

On 16th September 2023, the charity concluded acquisition discussions with Twining Enterprise, a charity registered in 1995 (charity number 1048191).

Under the terms of the agreement Twining Enterprise will become a fully owned subsidiary of Hestia, pending full integration in the future.

22 Legal status of the charity

The charity is a company limited by guarantee and has no share capital. The liability of each member in the event of winding up is limited to £1.

59