## ## ## ## ||Legal and Administrative
Information|| |---|---|---| |2-16|Trustees' Annual Report (incorporating|Strategic Report)| |17-19|Independent
Auditor's
Report|| |20|Statement ofFinancial Activities|| |21|Statement ofFinancial Position|| |22|Statement ofCash Flows|| |23-39|Notes to the Financial Statements|| ## ## |Registered|office|and|||||| |---|---|---|---|---|---|---|---| |principal|address:||Unit 10,Eclipse Office||Park||| ||||High Street, Staple Hill||||| ||||Bristol BS16SEL||||| |Trustees and directors:|||DNordberg (Chair)||||| ||||RHNash|||D DWilson|| ||||PM Collins|||JEBuswell|| ||||JH Self|||KPattison|| ||||SCummings
(appointed||14September 2020)||| ||||SJJones (appointed|16November 2020)|||| ||||N LMcKen (appointed||14December 2020)||| ||||TSJenkinson
(appointed 29|||March 2021)|| ||||KHeath (resigned 30October|||2020)|| ||||M A Shovelton (retired||31December 2020)||| ||||V Fuller (resigned 26March 2021)||||| ||||KD Guy (retired 30|June 2021)|||| |Secretary:|||H A Pearce||||| |Key Management||Personnel:|H Crowhurst|||Chief Executive (appointed|1 April 2020)| ||||JHoskinson OBE|||Chief Executive (retired 30|June 2020)| ||||H A Pearce|||Director ofFinance|| ||||JParry|||Director ofOperations|| ||||GMeehan|||Director ofHuman Resources|| ||||N Mandleker|||Director ofBusiness Development|| |||||||(resigned 30April 2021)|| |Auditor:|||Mazars LLP||||| ||||90Victoria Street||||| ||||Bristol BS16DP||||| |Solicitors:|||Royds Withy King||||| ||||5-6 Northumberland|Buildings|||| ||||Queens Square||||| ||||Bath BA12JE||||| ||||Lyons Davidson||||| ||||43 Queens Square||||| ||||Bristol BS14QP||||| |Bankers:|||National
Westminster|Bank|||| ||||Floor 2, Trinity Quay|2|||| ||||Avon Street||||| ||||Bristol BS2OPT||||| |Investment|advisors:||Barclays Wealth Management||||| ||||1 Churchill
Place||||| ||||Canary Wharf||||| ||||London E145HP||||| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ||-a
$ rc
Da
CC|-a
$ rc
Da
CC|-a
$ rc
Da
CC|ot||ID
o||r
c o
comsc
oo 0
vt
r
rc|r
c o
comsc
oo 0
vt
r
rc|r
c o
comsc
oo 0
vt
r
rc|Ch
Orc||O'
00
00
cc|CO
00
trc0m|o0m|||O
Ch
m
r00|Vl
Xt
m
00|||C
Cl
rO0
rc|rc
ED
cc||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| ||||a|IO||rc
O|||||||||||oc0||'Orc|or
V|m
VI
O|O|||| ||~o
I||rc|||vo|||||ID||||||||0|m
t|Vl
Ol|m0
rc|||| |||||||||||||||||||||||cc|||| ||o
J||a
rc|Vt||00
VO
Vo||r- r-o
rc m O
ChCOO
00 Ch vl
V1 d'
Orc|||||00
rc|ott
Erco|EVr
ED
co
m0
m||co
C
0|O
Ch
m
Co|Vl
r
Ot
Ch|Vc
m
C|C|D
m
Ch|rc
C
m
Ot
00||| ||m
J rc
oorc|||Itt||moo
rc vl O
ooa a
0' o m
rt0
rc|||coo
rc 00
m
r
ch m
0
vl m||00
CV||'Ct
O
rc|m
O
00|Vl
Vlrl||rc
O
Ot|m0
rc|O
t||0
t0|mD
E
m|CC||| |||||||oc|||oc||m|||rc|rc|||||||Olrc|rc||| |||||||00
ED|I||||00
Ot||||||o||Co
01||00
'Vl|m|Crc||| ||||ro|||Ot
00
Vl|||||CD
00
Vl||||||CD
Co||Ot
~0||||||| |||||||||||||||||||||||rc|co||| |'0
Cl0Y||W|rc|||Vl
l
0
m|O
Vl
O
o
cc|Cho
vt|rc
m
Ch
CI|00
r
DI
D|O
0
ED||D
ED
DE
rt|O
Ch
CO|||ID
C00||Chot
mrc|r
CV0|C
Ch
m|CC|C
Ch0||| |||||||||||||||Orc|Om|||||||Co|O||| ||||z||||||||||||||||||||||| ||||||||||||||||||||||||||0| ||||||||||||||||||||||||||Cl| |||||||||||||||||ED|tll||||||||| |||||||||||||||||P
Ol
Qz|||||||||| ||||||||||0||||||||||||||||| |||||||||||||||||oa|||||||||| ||||||O
0|8
-.6 e
)
W
It8"~
8',-e|||0-8
oo
6 Vt
0 0X
ZD
8 0
P 0
8 g'
8 Cn||O
3
U
0|z0
A|e
CO
I
E6|.
0
oo
CJ|4
4z
~0
0i|Vt
t 8
Hd,
~
CD
Dt Q
Ka
~
Ot
v z
h||0
.e
8
ot
z|0
z|0
oo
I6|4
0
z|~O
e
OD
8
t|'0
c3
'0
0j
8
t|Cl
L
to e
'0 LD
I
0 0
0
Om
L R.
Eo 0
0|| ## ## ## ||||Unrestricted|||Unrestricted||| |---|---|---|---|---|---|---|---|---| ||||Income|Restricted||IncomeRestricted||Restated| |||Notes|Fund|Funds|Total|Fund|Funds|Total| ||||2021|2021
8|2021f|2020
8|2020|2020| |FIXED ASSETS||||||||| |Tangible
assets||13|12,130,607|2,044,392|14,174,999|12,533,087|2,094,600|14,627,687| |Intangible
assets||14|280,720||280,720|143,451||143,451| |Investments||15|1,419,806||1,419,806|1,165,771||1,165,771| |Total fixed assets|||13,831,133|2,044,392|15,$75,525|13,842,309|2,094,600|15,936,909| |CURRENT ASSETS||||||||| |Debtors||16|1,772,433||1,772,433|1,786,783||1,786,783| |Cash at bank snd in hand|||5,$87,207|64,878|5,952,085|4,723,339|63,438|4,786,777| |Total current assets|||7,659,640|64,878|7,724,518|6,510,122|63,438|6,573,560| |CREDITORS: Amounts||||||||| |falling due within one year||17|(1,908,655)||(1,908,655)|(2,143,228)||(2,143,228)| |Net current assets|||5,750,985|64,878|5,815,863|4,366,894|63,438|4,430,332| |TOTAL ASSETSLESS
CURRENT LIABILITIES|||19,582,1182,109,270||21,691,3$8|18,209,203|2,158,038|20,367,241| |CREDITORS: Amounts||||||||| |falling due in over one|year|18|(19,958)||(19,95$)|(30,845)||(30,$45)| |PROVISIONS for liabilities||||||||| |and charges||20|(62,988)||(62,988)|(74,633)||(74,633)| |NET ASSETS|||19,499,172|2,109,270|21,608,442|18,103,725|2,158,038|20,261,763| |FUNDS OF THE CHARITY||||||||| |Funds invested
in fixed|assets||12,380,482||12,380,482|12,634,807||12,634,807| |Investment
revaluation|reserve||5,651||5,651|||| |Funds available for use|||7,113,039||7,113,039|5,468,918||5,468,918| |Unrestricted
income funds||23|19,499,172||19,499,172|18,103,725||18,103,725| |Restricted
funds||24||2,109,270|2,109,270||2,158,038|2,158,038| |TOTAL CHARITY FUNDS|||19,499,172|2,109,270|21,608,442|18,103,725|2,158,038|20,261,763| ## ## ## ||||2021|2020| |---|---|---|---|---| |CASH FLOWS FROM OPERATING||ACTIVITIES||| |Net incoming
resources|||1,346,679|(836,154)| |Adjustments
for:||||| |Depreciation
and amortisation|||490,180|442,799| |(Surplus)/loss
on sale ofproperty,||plant and equipment|(362,789)|(5,900)| |Investments
(gains)/losses|||(254,035)|187,396| |Investment
income|||(43,609)|(58,927)| |Interest expense|||1,676|1,146| |Trade and other receivables|||14,350|164,166| |Trade and other payables|||(254,997)|(272,358)| ||||937,455|(377,832)| |CASH FLOWS FROM INVESTING||ACTIVITIES||| |Purchase ofproperty,
plant and equipment|||(137,872)|(720,633)| |Purchase ofintangibles|||(175,854)|(145,847)| |Proceeds on disposal ofproperty,|plant and equipment||510,532|5,900| |Interest received|||43,609|58,927| ||||240,415|(801,653)| |CASH FLOWS FROM FINANCING||ACTIVITIES||| |Interest paid|||(1,676)|(1,146)| |Finance lease repayments
made|||(10,886)|(10,886)| ||||(12,562)|(12,032)| |NET INCREASE/(DECREASE)|IN CASH AND CASH EQUIVALENTS||1,165,308|(1,191,517)| |Cash and cash equivalents
at the|beginning ofthe year||4,786,777|5,978,294| |CASH AND CASH EQUIVALENTS||AT THE END OF THE YEAR|5,952,085|4,786,777| ## ## ## ## ## ## ## |Freehold|properties|(excluding land)|2%| |---|---|---|---| |Furniture,|fittings and equipment||10%- 20%| |Motor vehicles|||20%| ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## ## |3.
INCOME FROM DONATIONS
AND LEGACIES||| |---|---|---| ||2021f|2020| |Restricted donations||| |Restricted Covid related grants|901,963|| |Coronavirus
Job Retention Scheme|571,219|| |Donations
from Quartet|43,911|9,544| |Health Education England grant|29,639|| |Skills for Care grant|8,580|4,350| |Other restricted grants and donations|24,796|53,727| ||1,580,108|67,621| |Unrestricted
donations||| |Unrestricted
Covid related grants|600,086|| |Other unrestricted
grants and donations|34,629|69,685| ||2,214,823|137,306| ## ||||2021|2020| |---|---|---|---|---| |Interest|receivable||6,028|12,962| |Income|from stock exchange|investments|37,581|45,965| ||||43,609|58,927| ## ## ## |||||||2021|2020| |---|---|---|---|---|---|---|---| ||||||||8| |Health authority|grant|||||618,945|7&9,712| |Contract income||||||25,474,793|26,767,495| |Service user contributions||||||1,437,742|1,744,659| |PCT funding
re increased pension contributions|||||(note 27)|53,869|69,383| |Other operational||income||||13,973|78,588| |||||||27,599,322|29,449,837| |6.
EXPENDITURE ON CHARITABLE ACTIVITIES|||||||| |||||||2021|2020| ||||||||g| |Staff costs|||||||| |Employee costs||||||18,669,555|18,345,859| |Agency staff costs||||||2,960,528|4,213,648| |||||||21,630,083|22,559,507| |Non-Pay costs|||||||| |Food and household||||||638,724|658,099| |Residents amenities||||||162,240|260,399| |Travel costs||||||173,659|267,572| |Telephone||||||111,303|90,585| |Stationery
and office|||expenses|||83,213|97,052| |Hygiene
and medical||||||421,369|304,498| |Bad debts||||||(19,425)|(22,491)| |||||||1,571,083|1,655,714| |Property costs|||||||| |Utilities||||||486,160|518,580| |Registration
fees||||||48,124|56,451| |Loan interest||||||1,676|1,146| |Rent||||||364,309|367,699| |Fixtures, repairs|and maintenance|||||1,349,506|1,441,905| |Property management|||charges|||42,817|42,515| |Depreciation||||||372,275|367,557| |Council tax||||||90,412|84,463| |||||||2,755,279|2,880,316| |Support costs reallocated (note 7)||||||3,129,769|3,141,930| |Governance
costs||reallocated||(note 8)||32,725|34,418| |TOTAL EXPENDITURE||||||29,118,939|30,271,885| ## ## |7.|SUPPORT COSTS|||||| |---|---|---|---|---|---|---| ||||||2021f|2020| |Head|oAice property costs||||153,782|188,186| |Head|office staff costs||||1,784,964|1,721,312| |Head|office agency costs||||4,350|32,998| |Staff|training
and development||||85,512|176,573| |Staff|recruitment||||47,320|111,120| |Staff|and payroll
support costs||||349,175|191,601| |Information
technology|||||217,707|163,141| |Insurance|||||133,914|125,345| |Office consumables|||||91,946|110,896| |Legal|and professional
fees||||67,402|93,473| |Bank|charges||||12,246|12,247| |Marketing|||||61,761|91,115| |Head|office depreciation||||83,631|46,338| |Other|head office expenses||||51,786|93,374| ||||||3,145,496|3,157,719| |Less|0.5%recharge to expenditure||on raising funds (note 9)||(15,727)|(15,789)| ||||||3,129,769|3,141,930| |8.|GOVERNANCE COSTS|||||| ||||||2021|2020| |Reimbursement
ofTrustees'||expenses|||118|2,419| |Trustees'
meeting, training||and recruitment||costs||2,192| |External auditors'
fees|||||21,420|20,568| |Recharge 5%salary costs for Chief|||Executive and Director ofFinance||11,187|9,239| ||||||32,725|34,418| ## |9.
EXPE|NDITURE ON RAISING FUNDS||| |---|---|---|---| |||2021|2020| |Fundraising|staff costs|13,889|13,054| |Recharge 0.5%ofsupport costs (note 7)||15,727|15,789| |||29,616|28,843| ## ## ## ||||||2021|2020| |---|---|---|---|---|---|---| |Wages and salaries|||||18,734,763|18,242,269| |Social security||costs|||1,348,752|1,315,590| |Other pension||costs|||425,386|454,623| ||||||20,508,901|20,012,482| |Apprenticeship||levy|||76,862|76,981| ||||||20,585,763|20,089,463| |Remuneration||costs ofkey management||personnel|430,648|390,521| |Redundancy|and termination||payments||248,575|93,840| ## |The average|number ofemployees
during t|he year was as follows:|||| |---|---|---|---|---|---| |||||Whale time|| |||Average|number|equivalents|| |||2021|2020|2021|2021| |Management|and administration|67|60|59|52| |Care staff||999|1,034|795|801| |||1,066|1,094|854|853| |Employe|es|whose emoluments
fell within the following|ranges were as follows:|| |---|---|---|---|---| ||||2021|2020| |660,000|to|670,000||| |870,000|to|680,000||| |f80,000|to|690,000||| |K90,000|to|f100,000||| ## ## |12.
NET INCOME|FOR|THE YEAR||||| |---|---|---|---|---|---|---| ||||||2021|2020| |This is stated after crediting:||||||| |Profit on disposal oftangible fixed assets|||||362,789|5,900| |and after charging:||||||| |Operating
leases - property||rental|||412,608|422,417| |-motor vehicles|||||39,945|44,909| |Auditor's
remuneration|—audit fees||||18,200|17,850| |13. TANGIBLE FIXED||ASSETS||||| ||||Freehold|Fixtures dr|Motor|| ||||properties|equipmentf|vehicles|Total
g| |COST||||||| |At 1 April 2020|||21,112,497|357,995|344,952|21,815,444| |Additions|||118,946||17,000|135,946| |Disposals|||(220,228)|(18,720)||(238,948)| |At 31March 2021|||21,011,215|339,275|361,952|21,712,442| |DEPRECIATION||||||| |At 1 April 2020|||6,649,549|217,099|321,109|7,187,757| |Charge for the year|||376,061|45,605|19,225|440,891| |Disposals|||(72,485)|(18,720)||(91,205)| |At 31March 2021|||6,953,125|243,984|340,334|7,537,443| |NET BOOK VALUE||||||| |At 31March 2020|||E 14,462,948|I 140,896|I23,843|g 14,627,687| |At 31March 2021|||I 14,058,090|g95,291|g21,618|E 14,174,999| ## |14.
INTANGIBLE FIXEDASSETS|| |---|---| ||Software| ||costs| ||8| |COST|| |At 1April 2020|337,797| |Additions|186,557| |Disposals|(24,000)| |At 31March 2021|500,355| |DEPRECIATION|| |At 1 April 2020|194,346| |Charge for the year|49,289| |Disposals|(24,000)| |At 31 March 2021|219,635| |NET BOOK VALUE|| |At 31March 2020|143,451| |At 31March 2021|280,720| |15. INVESTMENTS|||| |---|---|---|---| |||2021|2020| |||8|8| |Listed Investments|||| |Valuation
at 1April 2020||1,165,771|1,353,167| |Realised (losses)/profits|on disposal|(8,165)|144| |Unrealised
profits/(losses)|on revaluation|262,200|(187,540)| |Valuation at 31March 2021||1,419,806|1,165,771| ## ## |16. DEBTORS||| |---|---|---| ||2021|2020| |Operational
debtors|1,466,892|1,492,638| |Other debtors|62,085|19,639| |Prepayments
and accrued income|243,456|274,506| ||1,772,433|1,786,783| |17. CREDITORS —AMOUNTS FALLING DUE WITHIN ONE YEAR||| ||2021|2020| |Finance lease creditor|10,886|10,&86| |Trade creditors|870,843|832,352| |Tax and social security|84,469|306,855| |Other creditors|140,479|146,041| |Accruals and deferred income|801,978|847,094| ||1,908,655|2,143,228| |18. CREDITORS —AMOUNTS FALLING DUE AFTER MORE|THAN ONE YEAR|| |---|---|---| ||2021|2020| |||8| |Finance lease creditor|19,958|30,845| |19. MATURITY OF LONG TERM CREDITORS||| |Finance leases||| ||2021|2020| |Amounts
falling due:||| |Within one year (note 17)|10,886|10,886| |Within
1 to 2years|19,958|10,886| |Within 2 to 5 years||19,959| ||30,844|41,731| |Less: amounts
falling due||| |within one year (note 17)|(10,886)|(10,886)| ||19,958|30,845| ## ## ## |20.
PRO|VISI|ONS FORLIABILITIESAND CHARGES|| |---|---|---|---| ||||Pension| ||||deficitf| |At 1 April|2020||74,633| |Paid during|the|year|(15,475)| |Re-measurement||ofprovision|2,154| |Unwinding|ofdiscount factor||1,676| |At 31March 2021|||74,633| |||||O
O
o|O Vt
CVO
r
00|O Vt
CVO
r
00|Clrc
Cl||m
m
Vr|v
00
O|Vl|8|m
'D
00|Co
Co
m|||| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| |||||r|O
oo
CV|O
d'|Cl
C00||IV
I
I|CC
O|m
I|Co
o
O||0|||O
'Ct| |||||||||||V|||||||| |||||||||||||||CC|||CV| ||||||||||||||0||||D| ||||||||IV|||||||rc|||| |V|IC|||||||||||||m|||| |IC
5.-
g
CL|||||||IO
oc|||||||Ct
CV|||Crc| |O
Ct .
C'
C||||Vt
O'
00
O
m||Vl
VI|O
CC||mr
mo
V
CV
CC I
r
00
r
oo||O
r
'D
O
Vl|Vl
vl
D
00
O
O|||||Om
CD
m| |C||||||||||Vl|||||||r| |IC|||||||||||||||||| |'CI|'IO|||CC
O|O
IV||oc
00||||||||||DI
00| |||Cl
C|I
'CI|I
O
cx
o|I
O
oo
rc||||||||||||C| |||||CV||||||||||CV|||| |||C|C||||||||||||||| |||||t|||||||||||||| |||||||Vt
'D|||||||||||| |||||||Vl|||||||||||| |||CC|||||||||||||||| |||||||||||||D|||||| |||||||||||||OC|||O||| |||||||||||||'$|||O||| |||||||||||||||||O|| |||||||||||||||||'C|| |||||||||||||CI
3|||g||| |||||||||||||||||D|| |||||||||||C|g
D|O|8||m
3|~O|| ||||||||!|I|||8
8|"o|6||0
I
A|CDz0
0|| |||||||||||||||||D|| ||||Vt|Ct!||| |---|---|---|---|---|---|---| |Ct|~IS||I„|IIO
0||00D| ||||00|||| |||||||CI| |||||00
00||| |v ~g
v
'C"8
4 8||||00
00
Vl||| ||||||00
Ct|CI| |lt|tg||I
Ct||00
V!|00| ||||Cl|||| |0
Il|||Ch|Vl
CI|I00|00| |II
~I|'E|||Vl||| |VlN|||00|||| |00
lt'L
g|'U
&
II|w
00|I00
Vt
C4|Vl
C0
CI
'll
CI||C0
Vt
CV| |~I|'0l|l0;||||| |||CI||||| |||||CI
Ct||| |||||CI||| |||||||CV| ||||00
CV
00|||CI| ||||CI|||| |||||~O||| ## ## ## ## ## ## ## ## ## ## ||||Land and|Motor|Land and|Motor| |---|---|---|---|---|---|---| ||||Buildings|Vehicles|Buildings|Vehicles| ||||2021|2021|2020|2020f| |Expiring|within|one year|311,095|4,977|336,358|17,609| |Expiring|in two|to five years|11,450||33,125|1,368| |Expiring|in more than five years|||||| ||||322,545|4,977|369,483|18,977| ## ## ## ## ## ## ## ## ## ##