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2021-03-31-accounts

Reference and administrative details of the charity Reference and administrative details of the charity
Company number: 01964878
Charity number: England: 293358
Scotland: 50040486
Registered office: The Grange
Wycombe Road
Saunderton
Princes Risborough
Buckinghamshire
HP27 9NS
Royal patron: HRH The Princess Royal
President: Sir Stuart Hampson CVO
Life vice-presidents: AG Blunt MBE
D A Mclnnes
Vice-presidents: R Bourne
Air Vice-Marshal D Crwys-Williams CB FCIPD FCIM
Dr H Harris MB ChB FRCGP
K W Keir OBE
Trustees: F B Clark
Dr B Fogle MBE DVM MRCVS
A C Bowers BSc ACA
G P Burchett MBA FCMI
E M Burness (Appointed 11 May 2021)
M S Coote BSc (Appointed 11 May 2021)
B S Downes LL.B FSHPA
K A England RVN DipClM
Dr V Harrison MA DPhil
D L Hay
S E Heath BVSc PgCertVE DipECAWBM(BM) CCAB FHEA FRCVS
(Appninteri 11 My 21)21)
AM Horsley JP DL
VA Hunt
K B Milsom BHSc Hons MSc (Appointed 11 May2021)
CM P ODonovan-Rossa BA Hons MAACIB FCIPD DM5
Professor R T Ramsden MBE FRCS

Year 2020121 Seventeen Year Period
(Total Return) (Total Return)
Income and Growth Portfolio +18.5% +173.7%
MSCI WMA Private Investor Balanced ÷22.1% +119.4%
ARC Balanced PCI +18.5% +135.6%
ARC Balanced ACI +19.0% 156.9%
MSCI United Kingdom TR +20.1% +175.8%
Year 2020121 Six Year Period
(Total Return) (Total Return)
Growth Portfolio 27,7% +453%
MSCI WMA Private Investor Growth +26.2% +559%
ARC Steady Growth PCI +24.8% +41.4%
ARC Steady Growth ACI ±24.5% +43.5%
MSCI United Kingdom TR +20.1% +25.1%

Risks: Comments:
Dog supply pipeline. Affected by temporary suspension the charity’s breeding scheme
and the availability of dogs from external breeders.
Breeding scheme re-started/growing, improved dog selection,
Creation of Companion Starter programme.
Availability of skilled dog training staff. Efficient HR recruitment process in place with an emphasis on
transferable skills to help with staff retention.
Availability
of
applicant
population to Hearing Loss Services now taking responsibility.
receive their hearing dogs and matching New panel selection criteria have been developed.
processes impacted by Covid-19.

Unrestricted Unrestricted Restricted Total Total
Funds Funds 2021 2020
Note £ £ £ £
Income from:
Donations and legacies 4 7407237 3614,669 11,021,906 9,199,195
Grants receivable 4 473,634 - 473,634 -
Charitable activities 4 51,601 - 51,601 21,679
Trading and fundraising 4 546,005 - 546,005 1,029,871
Investments 4 83,756 - 83,756 89,039
Other 4 105,474 105,474 52,683
Total income £ 8.667.707 £3,614,669 fjQ392 467
Expenditure on:
Raising funds 5 2,153,453 - 2,153,453 2,305,808
Charitable activities 5 4,594,971 2,737,757 7,332,728 7,548,983
Total expenditure £ 6.748.424 £2,737,757 £ 9,854i9J
Net gains/(losses) on investments 1,394,975 - 1,394,975 (525,173)
Net income 3,314,258 876,912 4,191,170 12,503
Transfers between funds 17 25,117 (25.117)
Net movement in funds 3,339,375 851,795 4,191,170 12,503
Reconciliation of funds:
Total funds brought forward 17,695,467 538,086 18,233,553 18,221,050
Total funds carried forward 17 £ 21.034.842 £1389881 £ 22.424.723 £16231553

The Group The Charity
Note 2021 2020 2021 2020
£ £ £ £
Fixed assets:
Tangible assets 9 7,502,323 7,640,881 7,502,323 7,640,881
Investments 10 8,706,292 7,277,086 8,706,294 7,277,088
Total fixed assets 16,208,615 14,917,967 16,208,617 14.917,969
Current assets:
Assets held for resale 900,000 - 900,000
Stocks 11 35,564 29,801 -
Debtors 12 1,348,613 922,595 1,470,120 1,018,380
Short term deposits 5,690,195 Z 159,494 5,688,077 Z 149,732
Cash at bank and in hand 16,679 23,999 16,677 23,997
Total current assets 7,091,051 4,035,889 7,174,874 4,092,109
Liabilities:
Creditors: Amounts falling
due within one year 13 (874,943) (720,303) (858,228) (692,440)
Net current assets 6,216,108 3,315,586 6,316,646 3,399,669
Total net assets 14 £22A2422Z £J&233 553 £ 22.525,263 £ 18.317,638
Funds:
Restricted funds 17 1,389,881 538,086 1,389,881 538,086
Unrestricted funds:
Designated funds 17 15,803,329 13,680,563 15,803,329 13,680,563
Operational reserve 17 5,231.513 4,014,904 5,332,053 4,098,989
Total funds 17 £22,424,723 £JB.233.553 £ 22.525,263 £ 1&317.638

2021 2020
Notes £ £ £
Cash flows from operating activities:
Net cash provided by/(used in) operating
activities 18a 2,742,640 1,527,365
Cash flows from investing activities:
Dividends and interest from investments 83,756 89,039
Proceeds from the sale of tangible assets 14,859 10,312
Proceeds from the sale of tangible assets for resale 959,852 -
Purchase of tangible assets (243,495) (209,187)
Purchase of tangible assets for resale - (900,000)
Proceeds from the sale of investments 2,556,903 1,766,197
Purchase of investments (2,535,125) (1,876,505)
Net cash (used in)iprovided by investing 836,750 (1,120,144)
activities
Change in cash and cash equivalents in the 18c 3,579,390 407,221
reporting period
Cash and cash equivalents at the beginning 18b 2,202,334 1,795,113
of the reporting period
Cash and cash equivalents at the end of the 18b £ 5.781.724 £ 2,202,334
reporting period

Unrestricted Restricted Total
Funds Funds 2020
Note £ £ £
Income from:
Donations and legacies 4 6,765,300 2,433,895 9,199,195
Charitable activities 4 21,679 - 21,679
Trading and fundraising 4 1,029,871 - 1,029,871
Investments 4 89,039 - 89,039
Other 4 52,683 52,683
Total income £ 7,958,572 £2433895 £10.392A7
Expenditure on:
Raising funds S 2,305,606 - 2,305,808
Charitable Activities 5 5,431,236 p117,747 7,548,983
Total expenditure £ 7,737O44 £2117747
Net (losses)/gains on investments (525,173) (525,173)
Net income!(expenditure) (303,645) 316,148 12,503
Transfers between funds 17 132.836 (132,836)
Net movement in funds (170,809) 183,312 12,503
Reconciliation of funds:
Total funds brought forward 17,866,276 354,774 18.221,050
Total funds carried forward 17 £i7695.467 £53&066 £18.233.553

4. Income
Unrestricted Restricted
funds funds 2021 2020
£ £ £ £
Donations and legacies
Donations 767,158 1980,303 2,747,461 2,313,874
Income from branches 38,131 - 38,131 77,152
Sponsorship
Legacies
Sift Aid
-
6,399,615
202,333
1,189,636
444,730
-
1,189,636
6,844,345
202,333
942,689
5,675,053
190,427
£ 7.4OL27 £11021906 £9,199,195
Grants receivable
Coronavirus Job Retention 450599 - 450,599 -
Scheme
Local authority grants 23,035 23,035
£ 473AS4 £ - £__4fl.fiM £ -
Charitable activities
Sale of hearing equipment 26,601 - 26,601 21,679
Services to other charities 25,000 25,000 -
£ - £ 21.679
Trading and fundraising
Fundraising events
289,498 - 289,498 393,164
Trading subsidiary income
Staff/Volunteer Restaurant
256,507
-
- 256,507
-
612,149
24,558
£ 546,D05 £ - LL029.871
Investment income
UK listed securities 82477 - 82,477 77,702
UK bank interest 1,279 1.279 11,337
£ 83j5 £ - £ 89.039
Other income
Rent received 36,324 - 36,324 52,683
Profit on sale of tangible assets 63,235 - 63,235 -
Other income 5915 5,915
C405A74 £ - £ 105.474 £ 52.683
Total income £ 3.614.669 £12282376 £10392467

5. Expenditure
Direct Staff Depreciation Support Total Total
Costs Costs Costs 2021 2020
Expenditure on; £ £ £ £ £ £
Raising funds:
Donations and legacies 999,847 615649 40,005 102669 1758,170 1,616,239
Fundraising trading 279,079 43,270 - 24738 347,087 640,780
Investment management 48,196 - - - 48,196 48,789
1,327,122 658919 40,005 127,407 2,153,453 2,305,808
Charitable activities:
Provision of hearing dogs 925,851 4,761,147 330,572 1,032,902 7,050,472 7,124,099
Supporting people affected
by hearing loss 11,069 247,356 23,831 282,256 424,884
936,920 5,008,503 330,572 1,056,733 7,332,728 7,548,983
Total expenditure 2021 £ 2.264.042 £LL422 £ 370.577 £Lt844t4il £ 9.486,181 £J5t791
Totalexpenditure 2020 £ 2.59T925 £5A6Q23 £ 401.815 C9.854.791

General Legal & Total Total
Facilities Management Professional IT 2021 2020
£ £ £ £ £ £
Raising funds;
Donations and legacies 46,537 28,073 6,509 21,550 102,669 111,958
Fundraising trading 20,470 2,000 - 2,268 24,738 22,236
67,007 30,073 6,509 23,818 127,407 134,194
Charitable activities:
Provision of hearing dogs 480,478 213,740 164,013 174,671 1,032,902 1,162,370
Supporting people affected
by hearing loss 7,915 9,593 5,190 1,133 23,831 98,251
488,393 223,333 169,203 175,804 1,056,733 f260,62l
Total support costs 2021 £ 555,400 £ 253.406 £ 175.712 £t9L622 £ 1.184,140 £L394.8l5
Total supporl costs 2020 £ 751,952 £ 261,374 £ 168.715 £ 1,394,815
appropriate apportionment based mainly on the average numb
allocated to each cost heading is as follows:
er of employees. The c ost percertage
2021 2020
%
Raising funds:
Donations and legacies 18.5 16.4
Fundraising trading 3.7 6.5
Investment management 0.5 0.5
Charitable activities:
Provision of hearing dogs 74.3 72.3
Supporting people affected by hearing loss 4.3

his is stated after (credi ting)/charging:
2021 2020
£ £
(Profit)/loss on sale of fixed assets (3,383) 21,746
Depreciation 370577 401,815
Auditors’ remuneration - audit 18,785 18,240
- other services 7,563 2,420
Operating lease rentals - equipment 37,527 41,246
- property 3.072 - 5.532

Staff costs and numbers
Staff costs were as follows:- 2021 2020
£ £
Salaries and wages 5,002,352 4,824,319
Social security costs 471,637 442,596
Pension contributions 193,433 193,321
£ 5.667.422 £ 5,460,236
The number of employees whose emolume
ranges:
nts exceeded £60,000 fell within t he following
2021 2020
Number Number
£60,001 -£70,000 2
£80,001 -£90,000 -
£90,001 -£100,000 I
£130,001 -E140,000 - I
£140,001 -f150,000 -

2021 2020
Number Number
Average FTE Average FTE
Hearing Dogs: supply, training, welfare and aftercare 147 131 150 135
Hearing Link: supporting people affected by hearing loss 7 6 8 7
Fundraising 20 19 20 19
Communications and marketing 9 7 9 7
Management and administration .ZU A? Al
Total 1S6 lZfi 199 119

Tangible assets
Freehold Motor Furniture
property vehicles and
Group equipment Total
£ £ £ £
Cost
AtlApril 2020 9,327,129 347,523 1,601,081 11,275,733
Additions 24,196 22,930 196,369 243,495
Disposals (14.110) (62,630) (179,001) (255.741)
At 31 March 2021 9,337.215 307823 1,618,449 11,263,487
Depreciation
At 1 April2020 2,075,553 340,229 1,219,070 3,634,852
Charge for the year 166,574 6,738 177,265 370,577
Disposals (2,634) (62,630) (179,001) (244,265)
At 31 March 2021 2,259,493 284,337 1,217,334 3,761,164
Net book value
At 31 March 2021 £7.077.722 £_,23.48.Q £ 401.115 £ 7.502.323
At31 March2020 £7,251,576 £ 7.294 £ 382,011 £ 7.640,881
Freehold property comprises: BWC The Grange Total
£ £ £
Net book value
AtlApril 2020 2,163,671 5,087,905 7,251,576
Additions at cost - 24,196 24,196
Disposals at net book value - (11,476) (11,476)
Depreciation charge (56,578) (129,996) (186,574)
Net book value at 31 March 2021 £2107093 £4.970.629
Fixed asset investments
Group
2021 2020
£ £
Quoted investments:
Market value at 1 April 2020
7,258,245 7,673110
Purchases 2,535,125 1,876,505
Sales (2,556,903) (1,766,197)
Net investment (losses)/gains 1,394.975 (525,173)
Market value at 31 March 2021 8,631,442 7,258,245
Cash awaiting investment 74,850 18,841
Total at 31 March 2021 £8.706.292 £7277086
respect offinancial instrument s are as follows :
2021 2020
£ £
Total dividend and interest income for basic financial assets £ 89,039
Total gains/Qosses) in respect of basic financial assets Lt525.173)
11. Stocks
Group Charity
2021 2020 2021 2020
£ £ £ £
Goods for resale £ 35.564 £ 29,801 £ - L.
li
12. Debtors
Group Charity
2021 2020 2021 2020
£ £ £ £
Trade debtors - 171
Loan to subsidiary - - 135,010 90.010
Other amounts due from
subsidiary - 13,949 14,486
Prepayments 50,761 75,538 50,261 75,038
Other debtors and
accrued income 1,297,852 846.886 1,270,900 838,846
£ 922.595 j,,4JQj £101838.0
Group Charity
2021 2020 2021 2020
£ £ £ £
Trade creditors 321,763 305,948 312,196 287,130
Taxation and social security 130,410 116,823 130,410 116,823
Other creditors and accruals 422770 297,532 415,622 288,487
3j4 £ 720,2Q3 £ 858.228 £692,440
nalysis of group net assets betw ee n funds
2021 Restricted Unrestricted Unrestricted Total
funds designated operational Funds
funds reserve
£ £ £ £
Tangible fixed assets - 7,502,323 - 7,502,323
Investments - 8,057,065 649,227 8,706,292
Current assets 1,389,881 243,941 5,457,229 7,091,051
Current liabilities - - (874,943) (874,943)
Group funds at 31 March 2021 1,389,881 15,803,329 5,231,513 22,424,723
Add: Subsidiary net liabilities - - 100,540 100,540
Charity funds at 31 March 2021 £15.803.329 £5332053
2020
Tangible fixed assets - 7,640,881 - 7,640,881
Investments - 5,973,697 1.303,389 7,277,086
L.urrent assets DJ,(JOO OD,9dD J,4J?,dld 4,UJD,ddY
Current liabilities - - (720,303) (720,303)
Group funds at 31 March 2020 538,086 13,680,563 4.014,904 18,233,553
Add: Subsidiarynet liabilities - - 84,085 84,085
Charity funds at 31 March 2020 £ 538.086 £13,680,563 £4,09&989 £f3l7.638

2021 2020
Property Property
leases Other Total leases Other Total
£ £ £ £ £ £
Operating leases
due:
Within one year 2,832 24,202 27,034 5,628 31,951 37,579
Between 2 — 5 years 3,748 3,748 - 19,676 19,676
Total £ 2.832 £ 27.950 £ 30.782 £ 5,628 £ 51.627 £ 57,255

nd sells promotional items.
It donates its taxable pr
ofits

to the cha
rity.
2021 2020
£ £
Trading and profit and loss account
Turnover 256,507 612,149
Cost of sales (191,470) (475,129)
Gross profit 65037 137,029
Grants receivable 23,035
Administrative expenses (101,609) (150,693)
Operating loss (13,537) (13,664)
Interest payable (2,918) (2.721)
Loss on ordinary activities (16,455) (16,385)
Retained losses brought forward (84,087) (67,702)
Retained losses carred forward 87
Balance sheet
Total assets 65,134 48,274
Total liabilities (165,674) (132,359)
Net liabilities £(100.540 C85
Share capital 2 2
Retained losses (100,542) (84,087)
Capital and reserves £ 1100.540)

7.
Movement in funds
Investment
2021 Total Total Gains!
2020 Income Expenditure Transfers 2021
Restricted funds: £ £ £ £ £
Hearing Dogs:
By project!activity
Physical Facility 275,000 15,000 - - 290000
Hearing Dogs for Deaf Children - 101,118 (101,118) - -
Breeding and Genetics Centre 22,333 58,000 (58,000) (2350) 19,983
Hearing Dogs Training - 1,742,867 (1,742,867) - -
Puppy Socialising Areas 170,897 424,000 (382,897) - 212,000
Assistance Dogs Access - 45,000 - - 45,000
Community Fundraising Officer - 11,934 - - 11,934
Dog Welfare - 30,165 (30,165) - -
Upgrade: Training Flats and Fencing - 198,047 - (22,767) 175,280
Upgrade: The Grange Farmhouse - 300,000 - - 300,000
Lifetime Partnership Support - 400,000 (125,000) - 275,000
Other projects less than £10,000 3,000 14,407 (12,614) - 4,793
By location
Jersey 12,291 - (1,373) - 10,918
Oxfordshire 14,724 7,500 (22,224) - -
Bedfordshire - 13,500 (13,500) - -
Dundee - 6,800 (4,119) - 2,681
Glasgow - 5,000 (5,000) - -
Greater Manchester - 10,500 (10,500) - -
Hampshire - 5,000 (5,000) - -
Kent - 6,340 (6,340) - -
Leicestershire - 6,100 (6,100) - -
Merseyside - 11,500 (11,500) - -
Scotland - 12,650 (12,650) - -
Yorkshire - 7,220 (7,220) - -
Amounts less than £5,000 78,637 (76,510) 2,127
Hearing Dogs Total 498.245 3.511,285 (2,634.697) (25.117) 1,349,716
Hearing Link:
By prolectIactivity
Hearing Aid Liaison Outreach 3,658 14350 (9510) - 8,498
Website Development - 25576 - - 25,576
By location
Northern Ireland 33,713 42,995 (71,758) - 4,950
Scotland 2,470 20,463 (21,792) - 1,141
Hearing Link Total 39,841 103,384 (103,060) - 40,165
Total restricted 538,086 3,614,669 (2,737,757) (25,117) 1,389,881

17.
Movement in funds (contin
ued)
Investment
Total Total Gainsl
2020 Income Expenditure Transfers 2021
£ £ £ £ £
Unrestricted funds:
Designated funds:
Freehold
— BWC
2,163,671 - (56,578) - 2,107,093
Freehold —The Grange 5,087,905 - (129,996) 12,720 4,970,629
Other functional fixed assets 389,305 - (184003) 219299 424,601
Sub-total fixed assets 7,640,861 - (370,577) 232,019 7,502,323
Capital Commitments 65,985 - - 177,956 243,941
Total fixed assets 7,706,866 - (370,577) 409,975 7,746,264
Partnership Commitments 5,973,697 - (1,038,233) 1,121,601 6,057,065
Coronavirus Recovery Fund - 2,000,000 2,000,000
Total designated 13,680,563 - (1,408,810) 3,531,576 15,803,329
Operational reserve 4,014,904 8,667,707 (5,339,614) (2,111,484) 5,231.513
Total unrestricted 17,695,467 8667,707 (6,748,424) 1,420,092 21,034,842
Total funds £18,233,553 £11282376 L1j £1,394,975 £22424723

investment gains of £1,394,975 (2020: losses £525,17 3).
2020 Investment
Total Total Gains/
Restricted funds: 2019 Income Expenditure Transfers 2020
£ £ £ £ £
Hearing Dogs:
Byproject/activity
Physical Facility 200,000 75,000 - - 275,000
Hearing Dogs for Deaf Children - 64,033 (64,033)
New Breeding and Genetics Centre - 181,000 (28,861) (129,806) 22,333
Hearing Dogs Training - 194,398 (194,398) - -
Puppy Socialising and Training - 1,062,689 (1,062,689) -
Puppy SocialisingAreas - 498,500 (327,603) - 170,897
Otherprojects less than £5,000 5,030 10,710 (9,710) (3,030) 3,000
Bylocation
Jersey 13,658 (1,367) - 12,291
Devon and Cornwall 3,548 17,500 (21,048) - -
Oxfordshire 31,596 5,000 (21,872) - 14,724
Bedfordshire - 8,500 (8,500) - -
Birmingham - 7,500 (7,500) - -
Buckinghamshire - 7,896 (7,896) - -
Essex - 7,000 (7,000) - -
Glasgow - 9,000 (9,000) . -
Greater Manchester - 15,500 (15,500) . -
Great Yarmouth and Norfolk - 6,980 (6,980) - -
Leicestershire - 5.500 (5,500) - -
Lincolnshire - 6,000 (6,000) - -
North West England - 10,412 (10,412) - -
Scotland - 18,525 (18,525) - -
Shropshire - 5,500 (5,500) - -
South East England - 12,500 (12.500) - -
Wales - 6,000 (6,000) - -
Amounts less than £5,000 45,926 (45.926)
Hearing Dogs Total 253,832 2,281,569 (1,904.320) (132,836) 498,245
Hearing Link:
Byproject/activity
Let’s Hear Project 42,902 11,962 (54,864) - -
Helpdesk 5,000 8,000 (13,000) - -
HearingAid Liaison Outreach - 7,175 (3,517) - 3,658
Bylocation
Northern Ireland 33,040 101,019 (100,346) - 33,713
Wales (Awards forAll) 10,000 . (10,000) - -
England (Awards for All) 10,000 - (10,000) - -
Scotland . 24,170 (21,700) 2,470
Hearing Link Total 100,942 152,326 (213,427) 39,841
Totalrestricted 354,774 2,433,895 (2,117,747) (132,836) 538,086

7.
Movement in funds (cont
inued)
Investment
Total Income Total Gains!
2020 2019 Expenditure Transfers 2020
£ £ £ £ £
Unrestricted funds:
Designated funds:
Freehold— BWC 2215,735 - (56,526) 4,462 2,163,671
Freehold— The Grange 5,117,202 - (128,580) 99,283 5,087905
Leasehold 29,239 - (29,239) - -
Other functional fixed assets 503,391 - (219.528) 105,442 389,305
Sub-total fixed assets 7,865,567 - (433,873) 209,187 7,640,881
Capital Commitments 6,048 - - 59,937 65,985
Total fixed assets 7,871,615 - (433,673) 269,124 7,706,866
Partnership Commitments 5,296,439 - (540,928) 1,218.186 5.973,697
Total designated 13,168,054 - (974,801) 1,487,310 13,680,563
Operationalreserve 4,698,222 7,956,572 (6,762,243) (1,879,647) 4.014,904
Total unrestricted 17,866,276 7,958,572 (7,737,044) (392,337) 17.695,467
Total funds £fS22tØ0 £1Q.3D2.4&7 £(9.854,194J £ (525.In)

18a. Reconciliation of net income to net cash flow from opera ting activities
2021 2020
£ £
Net income 4,191,170 12,503
Adjustments for:
Depreciation charges 370,577 401,815
(Gains)/losses on investments (1,394,975) 525,173
Dividends and interest from investments (83,756) (89,039)
(Profit)/loss on sale of tangible fixed assets (3,383) 21,746
(Profit) on sale of tangible assets held for resale (59,852) -
(lncrease)/decrease in stock (5,763) 8,215
(lncrease)/decrease in debtors (426,018) 645,806
Increase in creditors 154,640 1,146
Net cash provided by/(used in) operating activities £ 2.742.640 £_i. 527,365
18b. Analysis of cash and cash equivalents
2021 2020
£ £
Cash awaiting investment (note 10) 74,850 18,841
Short term deposits 5,690,195 2,159,494
Cash at bank and in hand 16,679 23,999
Total cash and cash equivalents £ 5.781.724 L2202,334

ovem ent in netftinds
At 01 April Cash flow At 31 March
2020 2021
£ £ £
Short term deposits 2,159,494 3,530,701 5,690,195
Cash at bank and in hand 23,999 (7,320) 16,679
Cash held awaiting investment 18,841 56,009 74,850
Total net cash £2.202.334 £ 3.579.390 £5.781.724

2021 2020
£ £
Contracted capital commitments for the group and the charity £ 243.941 £ 86.259