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2021-03-31-accounts

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE

OPERATING AS

CITIZENS ADVICE CAMDEN

A company limited by guarantee

FINANCIAL STATEMENTS

For the year ended 31[th] March 2021

Company Registration No. 01909828 Charity Registration No. 291955

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

CONTENTS PAGE

Page
Trustees’ report (incorporating directors’ report) 2-16
Independent Auditor’s report 17-20
Statement of Financial Activities 21
Balance Sheet 22
Statement of Cash Flows 23
Notes to the financial statements 24-39

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021

The Board of Directors are pleased to submit their report and audited financial statements for the year ended 31st March 2021.

Reference and Administrative Information

Citizens Advice Camden is an operating name of Camden Citizens Advice Bureaux Service, a registered charity (number 291955) and is constituted as a company limited by guarantee (number 01909828). Its objects, powers and other constitutional matters are set out in its Memorandum and Articles of Association. These financial statements comply with current statutory Memorandum and Articles of Association and the Statement of Recommended Practice applicable to charities preparing their accounts in accordance with Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) – Charities SORP (FRS 102), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

Registered Office

Head Office 88-91 Troutbeck Albany Street London NW1 4EJ

Directors

The directors of the company are its trustees for the purpose of charity law but throughout this report are collectively referred to as the directors.

The directors serving during the period and since the period end were as follows:

S Guy Chair D Atkinson Vice-Chair R Bond Chair HR Standing Committee A Schoen Chair Finance Audit & Risk Standing Committee S Shehata D Wyatt W Obeney E Castelow Appointed 25 November 2020 J Ferguson Appointed 25 November 2020 Y Baeckstrom Resigned 2nd July 2020 M To Resigned 13 June 2021

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN) TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Key executives and other professional advisers

The Chief Executive Officer
Company Secretary
J Whalley J Whalley
Auditors
 Price Bailey LLP
24 Old Bond Street
London
W1S 4AP
Bankers
 The Co-operative Bank plc
1 Islington High Street
London
N1 9TR
Investment Managers
 CCLA Investment Management Ltd
COIF Charity Funds
80 Cheapside
London
EC2V 6DZ

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Objects, Aims and Principal Activities

Citizens Advice Camden is an independent local charity with a long and proud history of providing quality advice and information services for local people since opening its doors in 1939 in response to local need. We are a member of the national Citizens Advice network which provides added value through a national performance, governance and quality framework, case management and telephony platforms and shared learning across the network.

The twin aims of Citizens Advice Camden are to

We do this through the provision of independent, impartial, confidential and free advice and information services to people who live in the London Borough of Camden and surrounding areas. We target our services at the most vulnerable in our community. Our client profile closely matches local indices of deprivation with most of our clients coming from the most deprived wards in the borough.

We exist to make sure people have the information, advice and confidence they need and feel empowered to make informed decisions about issues that affect them directly and take positive and independent action to improve their own lives. We advise on issues including debt, welfare benefits, housing and employment. We deliver our services through our telephone Adviceline, appointments and our website www.camdencabservice.org.uk.

Through the lived experience of our clients, we collect evidence on the policies and legislation that negatively impact our clients and the local community. We work to improve these practices which brings benefits for the wider community. A recent example was our work on the 'Tell Us Once' scheme which was intended to enable bereaved relatives to make one disclosure to deal with all offices paying benefits however was not connected to the Universal Credit system.

Public Benefit

Citizens Advice Camden carries out a wide range of activities as detailed in pursuance of its charitable aims. In setting our work programme each year the Trustees have due regard to the Charity Commission’s guidance on public benefit and ensure activities we undertake are in line with our charitable objectives and aims.

Key objectives for the charity as set out in our Business & Development Plan 2021 – 2024

Throughout this year the pandemic has continued to impact the communities we serve. It is clear that, more than ever, we must stay agile to respond to changing and emerging advice needs and increasing need whilst ensuring that we continue to provide a service accessible to all who need us, many of whom are affected by the disproportional impacts of COVID-19. As a result, our Plan and our priorities will evolve so that we continue to meet local needs.

Our vision for 2021 -2024:

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

To achieve their vision, the Board has set the following over-arching key objectives for 2021-2024:

Key objective 1:

We will make it easier for people to get advice to address poverty and disadvantage.

What we want to achieve: Maintain our high-standard of advice and the community locations in which we give it, while being agile, adaptable and resilient to the impact of events on our operating model.

Key objective 2:

We will be a partner and voice in our community and a champion for equality.

What we want to achieve : We want to build an awareness of our wide range of services and demonstrate the impact we achieve. We want to be influential by developing and contributing to research and campaign activity that leads to improvements in policy and practice, secure more resources for advice services and prevent problems arising.

Key objective 3:

To be a strong and sustainable organisation recognised by all as an effective social welfare law advice provider.

What we want to achieve: We want to secure a diverse range of resources to support our organisations work and ensure we provide quality services that are effective and value for money.

Review of achievements and performance during 2020/2021

Citizens Advice Camden’s approach is to provide quality assured, tailored, integrated and multichannel advice services that empower people, are accessible by all, are right first time, responsive to changing needs and have a demonstrable impact.

We are committed to working collaboratively and generously with other local agencies primarily through active membership of the Camden Advice Network of local advice providers.

Most clients contact us concerning welfare benefits including Universal Credit, debt, housing or employment. We provide services tailored to meeting individual needs preserving our in-depth casework support for those who need this the most either due to the complexity of their problem or their capacity to self-help. Our ongoing training and quality frameworks ensure high quality advice provision. This has been particularly true this year as our team has kept updated with rapid policy and legislative change during the pandemic.

Advice during a pandemic

Despite the pandemic, we have continued to deliver high quality services throughout the year. It is testament to the dedication of our paid staff and volunteers that as lockdown started, we closed our offices on the Friday 20 March 2020 and started delivering remotely from home on Monday 23 March 2020 with no downtime and with all services maintained.

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

In September 2019 we moved to Adviceline as the main access route to our services improving accessibility by ending the need for clients to join long physical queues in our office. This helped our smooth transition to remote service delivery in response to government guidance at the start of the pandemic. We suspended face-to-face service delivery in our Albany hub on the Regent’s Park Estate and additional thirteen community based locations and commenced remote delivery. We have maintained close collaboration with our community partners and those in the Camden Advice Network working together to provide a robust safety net of advice and support. Figure 1 shows how our delivery channels have changed relative to the previous year.

Figure 1: Changes in advice delivery channels, pre-Covid and during the pandemic.

Initially our server based IT was a challenge however during the first half of the year we moved to cloud-based IT and bought office laptops for most of our team. We are grateful for the support we received from funders which enabled these upgrades to happen. The move to remote working has meant other adjustments too with managers and supervisors setting up remote working protocols including secure ways for clients to send in documents. Regular reminders on GDPR have ensured we maintain compliance.

In August our teams providing services for oncology patients at the Royal Free Hospital and for families at Great Ormond Street Hospital were able to return to a degree of onsite working. Following a rigorous risk assessment process, those able to travel independently to the hospital participated in a blended work pattern whilst ensuring that social distancing and hands-face-spaceventilation guidance is followed. Both teams benefited from an early vaccination programme provided for those working in the hospitals.

Remote working currently remains the default for the rest of our team. We continue to work remotely as we review changing government guidance and build plans for future ways of working which support clients’ advice needs whilst protecting the health and safety of both our clients and our team.

Trustees continue to monitor the impacts of COVID-19 on the advice needs of local residents ensuring that our services remain as agile as possible to respond to those changing and emerging needs while following government and public health guidance to protect the health and safety of our clients, volunteers and paid staff. As a result, we continue to keep future provision of face-toface services under review.

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

During the year we provided the following services:

Research & Campaigns work

During the year we re-launched our Research & Campaigns Group which meets regularly to identify issues arising through our work with clients. Work has focused on the disproportional impacts of Covid on many in our community and the difficulties people find in managing their Universal Credit claims.

We have also recruited five volunteers with a background in data analysis. They are helping us in making the most of the wealth of data we collect to identify advice trends and impacts.

We are also funded to provide the Universal Credit Best Practice Lead (BPL) role covering the North London DWP district. We are part of a network of 29 BPLs across the country working closely with national Citizens Advice and also local Citizens Advice and other organisations within the North London DWP district. The purpose of this role is to improve client experience of the Universal Credit system through highlighting areas of concern in relevant policy and practice.

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Impact of our services

During this year, we supported 7,388 individuals and families with information, advice and casework services. This figure counts each individual or family once regardless of how many times they returned to us for help or how many problems they seek advice on. We advised our clients on 36,453 new issues during the year. In the previous year we helped 7,689 people with 37,303 issues. (For the previous year, our reported figure was 10,512 clients helped however since then we have changed our counting methodology and the previous year figure of 7,689 is produced for comparison purposes using the new methodology.)

Our data shows that most of our clients do still live in the most deprived areas of Camden:

We continue to keep this under review to ensure we meet the needs of the most vulnerable and remain accessible whilst not providing face-to-face services. Citizens Advice made an important contribution to this by moving our Adviceline platform to a freephone number last October meaning that residents can now call whether or not they have credit on their mobile. We are also collaborating with local community groups such as food banks who form trusted relationships with their guests and are helping us reach those who may not otherwise use advice services whether delivered face-to-face or not.

Table 1 below summarises how client enquiries in the main advice areas changed during the year as the pandemic impacted all areas of daily life. Note that clients often need help with more than one enquiry therefore these numbers do not add up to unique clients seen in the year.

Enquiries regarding Universal Credit, employment and housing increased markedly. Enquiries on other benefits declined given that this includes the legacy benefits now being replaced by Universal Credit and that face-to-face disability assessments for benefits were suspended early on in the pandemic.

Although over the year debt enquiries reduced with the moratorium on collection activity and possession action, over recent months numbers are increasing. The distribution of debt enquiries also changed with the proportion of rent arrears cases doubling compared to the year before, mostly from private tenants.

Table 1: Clients per key advice area; 20/21 vs 19/20.

----- Start of picture text -----
Year 20/21 19/20
Advice Area Number of Clients % Change
Benefits 2,356 3,228 -27.0%
Universal Credit 2,486 2,084 +19.3%
Debt 721 907 -20.0%
Employment 801 639 +25.5%
Hate/Discrimination 85 99 -14.0%
Housing 1,960 1,725 +13.6%
Family 355 363 -2.2%
Immigration 446 454 -1.8%
----- End of picture text -----

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

There was also a 27% increase in casework contacts compared to the previous year indicating the increased complexity of the clients’ enquiries as shown on Table 2.

Table 2: Clients advised during 2020/21 whilst remote working vs 2019/20 office-based delivery.

Year Residents
Advised		 Casework
Contacts		 Advice
Issues
20/21 7,386 39,754 36,454
19/20 7,689 31,300 37,420
%Change -4.0% +27.0% -2.6%

We also measure the financial outcomes generated for our clients. During the year we have recorded £8 million in financial outcomes for clients mainly through benefits including Universal Credit. These financial outcomes are nearly double those recorded the year before.

Applying a Treasury approved model to our case management data, we can also assess the wider impacts for our local community for 2020/21:

(As this is the first year of collection of this data, we do not have comparisons for 2019/20)

Source: Citizens Advice Camden case management data. For details of methodology see https://www.citizensadvice.org.uk/about-us/about-us1/impact-of-citizens-advice-service/all-our-impact/

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Our team

None of this would have been possible without the commitment and dedication of our paid staff and volunteers during this year. Working remotely from home has brought particular challenges and our team has worked hard in supporting local people whilst maintaining high quality advice services as can be seen from the impacts described above.

During the year we have had the benefit of 64 volunteers (2020:177) who contributed 32,889 hours (2020: 46,545) towards our service delivery with a total value of £539,599 (as this is the first year of collection of this data, we do not have comparisons for 2019/20). This reduction in volunteer numbers compared to the previous year is due to remote working necessitated by Covid, for example there was no longer a need for administrative and reception volunteers when not working onsite. However despite the lower number of volunteers, the average contribution in hours of each of our volunteers was nearly double the number of hours compared to the previous year. Given the difficult year this has been for everyone, we are particularly grateful for their contribution.

Our volunteers come from all walks of life with very different life skills and experience: some have retired, others are just starting out. Our paid staff provide robust training, coaching and supervision for the volunteers. We also have the benefit of ongoing webinar training provided by Citizens Advice.

Our current volunteering roles are:

Volunteer generalist adviser and trainee adviser Telephone Assessor Data Volunteer Research & Campaigns Volunteer Financial Capability Volunteer Trustee

All our services are supported and supervised by our experienced and dedicated supervisors and managers to maintain quality standards. The quarterly national quality of advice assessment framework moderated by Citizens Advice ensures quality standards are maintained. All our advisers and supervisors hold accreditation to the Money Advice and Pensions Service quality framework in provision of money advice. This is in addition to the Financial Conduct Authority (FCA) regulatory requirements for debt counselling and debt adjusting which we must also meet in delivering our debt advice services. We are also fully complaint with the FCA Senior Managers’ Certification Regime launched this year.

Structure, Governance and Management

Governance

Citizens Advice Camden is a member of Citizens Advice (the national association of Citizens Advice organisations) which, via its Membership Scheme, provides the framework that oversees all direct charitable activities that are delivered to service users. Citizens Advice sets defined quality standards, applicable to all services, for advice and casework management as well as for reviewing the company’s performance in meeting these standards.

Our Citizens Advice Leadership Self-Assessment audit in October 2020 found Citizens Advice Camden demonstrated excellent leadership.

Responsible governance of the company is exercised through the Board of Trustees who are all directors of the company (‘the Board’). The Board is responsible for the conduct of Citizens Advice Camden and for ensuring that it satisfies all legal and contractual obligations. The directors are volunteers and are not remunerated for their time. The Board is ultimately accountable for how effectively the company meets the defined aims through direct charitable activity. The Board employs executive, administrative and operational staff to engage in activities related to

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

governance as defined by SORP (FRS102) such as strategic planning and direct charitable activities such as advice services to service users.

The Board meets at least four times a year (2020: 4). The Board established two Standing Committees in 2018. Each Committee meets up to four times a year and membership is drawn from the Board. Given the impact of COVID-19, in accordance with Charity Commission guidance and to demonstrate good governance of the charity, all meetings since March 2020 have been held remotely.

The Finance, Audit and Risk Standing Committee monitors the charity’s finance, risk and governance and makes recommendations to the Board.

The Human Resource Remuneration and Nominations Standing Committee oversees personnel policies and procedures, CEO performance and pay, staff pay and the recruitment and appointment of Board members and makes recommendations to the Board.

The Board delegates day to day responsibility to the Chief Executive who is required to attend Board meetings and to report on all operational and financial matters including staff matters and service delivery.

The company pays a premium for professional indemnity insurance for its Trustees which is included within the total insurance premium payable each year.

The Board sets objectives and measures achievements annually and asks questions of its effectiveness. It reviews progress against the agreed objectives in the three year Business & Development Plan which is itself reviewed and renewed each year.

Trustee Investment powers

Investment powers are governed by the Memorandum and Articles of Association. There are no restrictions on Citizens Advice Camden’s absolute powers of investment to the extent that any retained funds that arise are dealt with by depositing surpluses into the COIF Charities Deposit Fund or with authorised banks.

Trustee recruitment, induction and training

The Board endeavours to make sure Trustees are broadly representative of the local community. Citizens Advice Camden recruits Trustees through advertising in local and national media and local VCS organisations. The Board are committed to encouraging applicants from ethnic minority communities and those with disabilities. The Trustees and CEO conduct regular skills audits and aim to recruit to fill any gaps. Potential candidates are interviewed and attend one meeting and if suitable are appointed by election thereafter.

In 2020/2021, the Board successfully recruited two new trustees whilst two trustees resigned (the second of these in June 2021). In the previous year (2019/20) the Board made six new appointments and five trustees resigned.

New Trustees are taken through a period of induction and provided with relevant governance documents to help them understand their role and the services provided by Citizens Advice Camden. Pre COVID-19 this included a face-to-face observation of the advice services. With current remote working, we have adapted this so that Trustees attend team meetings and briefings in order to meet team members and gain insights into service delivery. Board members are also encouraged to take part in conferences and training offered by other bodies including national Citizens Advice.

In 2018 the Board developed a system for annual appraisal as well as undertaking an annual skills audit that helps identify skills gaps that can be addressed in recruitment of new Board members.

All trustees give of their time freely and no trustee received remuneration in the year. Details of any Trustees expenses and related party transactions are disclosed in the notes to the accounts.

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Organisational Management and Leadership

The Management Team consists of the Chief Executive, the Head of Advice and the three Advice Managers. During this pandemic period this has been convened as the Business Continuity Team with the benefit of the additional skills of the HR Officer and the Finance and Facilities Officer. The Chief Executive and the Management Team are responsible for putting into effect the strategies and objectives of the Board as expressed in the company’s Business Plan.

The Trustees set the pay and remuneration of the charity’s CEO. Staff pay is reviewed annually and an increase only awarded after a benchmarking against other similar organisations and if judged to be affordable.

The national body, Citizens Advice undertakes an external audit of the charity every three years in additional to annual telephone assessments in years one and two. In these annual audits, Citizens Advice audits Citizens Advice Camden to determine the standards by which we demonstrate responsibility and accountability for governance, business planning, risk management, financial management and operational performance management. In the October 2020 audit, the organisation was found to demonstrate excellent leadership in all these areas. The quality of advice assessment moderated by Citizens Advice as part of the Performance & Quality Framework has also been maintained at ‘green’ throughout this period.

Fundraising

Fundraising Statement 162a of the Charities Act 2011 requires charities to make a statement regarding fundraising activities.

Camden Citizens Advice Bureaux Service understands its duty to protect the public, including vulnerable people, from unreasonably intrusive or persistent fundraising approaches and undue pressure to donate. The charity does not use any internal fundraisers or external agencies for either telephone or face-to-face campaigns and received no fundraising complaints during the year. The trustees monitor fundraising activities on a regular basis.

Income generation

This was the first year of delivery under our new Camden Advice grant from Camden Council and we are immensely grateful for their continued support. We value the trust and confidence that Camden Council has placed in us as an organisation through this long-term funding (3 years with a review point in year three and a potential further 4 years.) This enhances our sustainability enabling us to leverage in additional funding.

The Camden Advice grant was awarded with a 20% reduction which became effective from 1 April 2021 however at the same time we are pleased to have secured additional funding from Camden Council through s106 provision to provide a much needed Financial Capability Development Project for local residents. During the year we also secured covid-related funding including for IT and telephony upgrades.

Our funding strategy was reviewed and approved by Trustees in August 2020. This, and our bid evaluation criteria, ensures that any bids for proposed new services:

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

We continue to explore individual and corporate giving as a means of further diversifying our funding base. Given the long lead-in time, this will not bring immediate benefits however we are fortunate in having expertise in this area on our Trustee Board and are starting to take this forward.

Major Risks and management of those risks

Citizens Advice Camden actively monitors the major risks to which the charity is exposed. The Board recognises that any major risks to which the charity is exposed to need to be reviewed and systems put in place to mitigate those risks. The Finance, Audit and Risk Standing Committee scrutinise risk, review the risk register at each meeting and make recommendations and action plans to the Board to reduce risks or minimise the impact they may have. During this year, the Board additionally kept a Covid risk register to ensure that covid-specific risks and mitigations were identified. As we enter this new phase of the pandemic, work is currently underway to merge our risk registers into one to support the current business as usual.

The principal risks identified by the Trustees are the Local Government Pension Scheme (LGPS) liability and the impact of COVID-19 on the sustainability of the income and the provision of services.

The financial implications of the Camden LGPS deficit as reported in this document are currently limited to the annual payment to the Fund. The scheme is closed to new members and there is only one employee still in the scheme.

During this period, the Charity upgraded to cloud-based IT infrastructure to better support remote working and ensure it can continue to provide targeted services that meet the needs of the local people.

Financial Results

During the year ended 31st March 2021 Citizens Advice Camden made a surplus of £89,352 of which £90,838 was a surplus on the unrestricted funds and £1,486 was a deficit on the restricted funds (2020 a surplus of £112,470, of which £66,104 was a surplus on the unrestricted funds and £46,366 was a surplus on the restricted funds). This surplus includes a debit of £20,000 (2020: £27,000) in respect of adjustments for Camden LGPS finance and salary costs out of unrestricted funds, the balance was transferred to the charity’s respective reserves.

Total reserves before the Camden LGPS contingent liability referred to in Note 6 was £814,097, comprising £59,347 of restricted funds, £400,000 of designated funds and £354,750 of unrestricted funds (2020: total reserves £704,745, comprising £60,833 restricted funds, £400,000 designated funds and £243,912 unrestricted funds).

At the year end, any deficits made on contracts during the financial year have been covered by the charity’s unrestricted funds. These transfers have been detailed in Note 10.

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Reserves Policy

The Trustees of Citizen’s Advice Camden, are aware that the charity is working in testing times, where it cannot take for granted its financial and operational wellbeing.

The Trustees have committed to producing balanced budgets for the foreseeable future, in order to reduce any unplanned reduction of the reserves. When contracts are completed and where the terms of the contract permits, any unspent funds will become free reserves and will be transferred to unrestricted funds. Each year there is a review of the charity’s reserves where funds are identified as free or restricted. Amounts may be designated or committed for a period and an explanation will be provided as to the purpose of these funds and the likely timing of the expenditure. The amount of free reserves will be identified in their financial reporting. The Trustees will also compare the level of reserves with the reserves policy and explain any steps necessary to bring the two in line.

The free reserves target for Citizens Advice Camden is to hold a minimum of six months’ annual budgeted total costs. In arriving at this figure, the trustees have taken into account their financial and employment related commitments and their responsibility to their service users. They have reviewed the size and operations of the charity and have assessed this amount as reasonable and proportionate, in addition to being aligned to good practice generally observed at comparable charities. These reserves are intended to ensure that in the event of unexpected financial or service problems Citizens Advice Camden’s services can be managed effectively so as to minimise disruption to service users and to enable the Charity to meet its obligations to its staff and other stakeholders.

Citizens Advice Camden has total reserves of £814,097 at 31st March 2021, before the pension liability of £2,576,000. This is made up of £59,347 restricted reserves, £754,750 unrestricted reserves, of which £400,000 is a designated fund which has been set aside by the trustees to cater for any sudden or unknown occurrence, such as a funder defaulting in meeting their commitment, investment in IT infrastructure and communications relating to service delivery to help Citizens Advice Camden develop a sustainable future. This will leave free reserves of £320,285 at 31 March 2021 (2020: total reserves of £704,745, which includes restricted reserves of £60,833 and designated reserves of £400,000, before the pension deficit of £2,591,000, leaving free reserves of £232,671).

The balance sheet for the year reflects the long term liability on Citizens Advice Camden of the Camden LGPS. The liability (valued by actuaries on behalf of Camden Council) has decreased in the year by £15,000. The difference between £15,000 and the £35,000 showing on the SOFA is £20,000 operating charges (see note 6). The actuaries carry out triennial valuations and recommend changes to contributions where appropriate which are administered over the following three years. The Trustees are in regular contact with the trustees of the Camden LGPS about the impact of this liability on the wellbeing of the Charity and its service delivery.

Citizens Advice Camden has reduced the growth in pension liabilities by closing the Camden LGPS to new joiners and the number of active members is now one. Those staff with investments in the Camden LGPS retain the value of these contributions even though they have become inactive members of the Scheme. All other Citizens Advice Camden employees are invited to join a Defined Contribution pension scheme through which Citizens Advice Camden will match their contributions up to 6.5%. Citizens Advice Camden’s auto-enrolment staging date was 1st August 2015 and all eligible staff not in a pension scheme were auto-enrolled.

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CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Going concern and reserves

The trustees are aware that the unrestricted fund continues to show a deficit balance, due to the pension deficit, and have taken professional advice to look at ways to manage this liability and mitigate any long-term impact on the future of the charity. They are in regular contact with Camden Council, and note that the pension debt will not become payable unless there are no other options open to the council. They closely monitore the situation, and will take immediate action should there be a situation where the debt could become payable.

During the pandemic, the charity was fortunate in receiving extra funding to meet costs relating COVID-19, such as revamping its IT infrastructure to facilitate remote working. The trustees are therefore, pleased to report that despite the pandemic, the charity has been able to carry out its activities effectively, albeit mostly working remotely. They note that the charity has been able to make a reasonable surplus and that the financial position has not worsened as a consequence of the pandemeic. They continue to explore new ways of working and measures such as working to a balanced budget to keep any negative impact on the free reserves as low as possible.

Plans for the future

The financial outlook for Citizens Advice Camden continues to be challenging as reductions in public sector funding are passed on to the voluntary sector. In light of these challenges, the increase in demand for services and the changing expectations of clients about how they wish to access services the Board started work on a significant Change Programme following the Away Day in October 2016. Citizens Advice Camden was to adapt services to meet clients’ expectations and provide more cost-effective services with no loss of quality.

Our key objectives for the next three years are to continue to develop our service model with five key elements:

Trustees continue to monitor the impacts of COVID-19 on the advice needs of local communities ensuring that our services remain as agile as possible to respond to those changing and emerging needs while following government and public health guidance to protect the health and safety of our clients, volunteers and paid staff. As a result walk-in and face-to-face access may not be available.

15

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

TRUSTEES’ REPORT (INCORPORATING DIRECTORS’ REPORT) FOR THE YEAR ENDED 31 MARCH 2021 – CONTINUED

Statement of Trustees’ responsibilities

The trustees (who are also directors of Citizens Advice Camden for the purposes of company law) are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial period, which give a true and fair view of the state of affairs of the charitable company and of the incoming resources and application of resources, including the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

Small Companies provisions

The directors have prepared this report in accordance with the special provisions relating to small companies within part 15 of the Companies Act 2006.

D Atkinson S Guy Trustee Trustee

24/08/2021 24/08/2021 Date: Date:

16

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CAMDEN CITIZENS ADVICE BUREAX SERVICE

Opinion

We have audited the financial statements of Camden Citizens Advice Bureaux Service (the ‘charitable company’) for the year ended 31 March 2021 which comprise the Statement of Financial Activities (including income & expenditure account), the Balance Sheet, the Statement of Cash Flows and notes to the financial statements, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice), including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland and the Charities SORP 2019.

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Directors’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the Company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Directors with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information. The other information comprises the information included in the trustees’ annual report, other than the financial statements and our auditor’s report thereon. Other information includes the trustees’ report (incorporating the directors’ report). Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

17

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CAMDEN CITIZENS ADVICE BUREAX SERVICE - CONTINUED

In connection with our audit of the financial statements, our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether there is a material misstatement in the financial statements or a material misstatement of the other information. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion, based on the work undertaken in the course of the audit:

Matters on which we are required to report by exception

In the light of our knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the directors’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement (set out on page 16), the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the directors determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

18

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CAMDEN CITIZENS ADVICE BUREAX SERVICE - CONTINUED

Auditors’ responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The specific procedures for this engagement and the extent to which these are capable of detecting irregularities, including fraud are detailed below:

We gained an understanding of the legal and regulatory framework applicable to the Company and the sector in which it operates and considered the risk of the Company not complying with the applicable laws and regulations including fraud; in particular those that could have a material impact on the financial statements, including financial reporting which could have a material impact on the financial statements. In relation to the operations of the Company this included compliance with employment law, health and safety and GDPR.

The risks were discussed with the audit team and we remained alert to any indications of noncompliance throughout the audit. We carried out specific procedures to address the risks identified. These included the following:

We reviewed key authorisation procedures and decision making processes for any unusual or oneoff transactions. We also assessed management bias in relation to the accounting policies adopted and in determining significant accounting estimates.

Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or noncompliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation.

A further description of our responsibilities is available on the Financial Reporting Council’s website at: https://www.frc.org.uk/Our-Work/Audit/Audit-and-assurance/Standards-andguidance/Standards-and-guidance-for-auditors/Auditors-responsibilities-for-audit/Description-ofauditors-responsibilities-for-audit.aspx.

This description forms part of our auditor’s report.

19

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

INDEPENDENT AUDITOR’S REPORT TO THE MEMBERS OF CAMDEN CITIZENS ADVICE BUREAX SERVICE - CONTINUED

Use of report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

Helena Wilkinson (Senior Statutory Auditor)

For and on behalf of Price Bailey LLP , Chartered Accountants Statutory Auditors 24 Old Bond Street London W1S 4AP

Date:

20

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

Statement Of Financial Activities For The Year Ended 31[st] March 2021 (Incorporating An Income And Expenditure Account

Note
Income from:
Donations
Charitable activities
Bank interest
Other income
Total income 3
Expenditure on:
Charitable activities
Total expenditure 4
Net income
Transfers between funds 10
Other recognised gains
Actuarial gain on Camden LGPS
Net movement in funds
Reconciliation of funds
Funds b/f 01.04.2020
Funds c/f 31.03.2021		 Unrestricted
funds
Restricted
funds
Total funds
for year to
31 March
2021
Total funds
for period
31 March
2019 to 31
March 2020
£
£
£
£
15,250
11,250
26,500
56,061
500,000
728,171
1,228,171
1,182,540
912
-
912
3,949
4,650
267
4,917
9,198
520,812
739,688
1,260,500
1,251,748
(457,580)
(713,568)
(1,171,148)
(1,139,278)
(457,580)
(713,568)
(1,171,148)
(1,139,278)
63,232
26,120
89,352
112,470
27,606
(27,606)
-
-
90,838
(1,486)
89,352
112,470
35,000
-
35,000
195,000
125,838
(1,486)
124,352
307,470
(1,947,088)
60,833
(1,886,255)
(2,193,725)
(1,821,250)
59,347
(1,761,903)
(1,886,255)

The notes on pages 24 to 39 form part of these financial statements.

All income and expenditure has arisen from continuing activities.

The Statement of Financial Activities includes all gains and losses recognised in the year.

21

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828) (CITIZENS ADVICE CAMDEN)

Balance Sheet As At 31[st] March 2021

Note
Fixed Assets
Tangible fixed assets
7
Current assets
Debtors
8
Cash at bank and in hand
Total current assets
Creditors: amounts due within one year
9
Net Current assets
Total assets less current liabilities
Camden LGPS liability
6
Net liabilities
The funds of the charity
11
Restricted funds
Balance b/f
Surplus for the period
Transfer from / (to) unrestricted funds
Unrestricted funds
Balance b/f
Surplus for the period
Transfer from Camden LGPS
Transfer from/(to) restricted funds
Transfer (to) designated fund
Designated fund b/f
Transfer from unrestricted funds
Contingent liability from Camden LGPS
6
Total unrestricted funds
Total funds		 114,861
797,668		 2021
£
34,465
779,632		 175,221
684,853		 2020
£
11,241
693,504
912,529
(132,897)		 860,074
(166,570)
60,833
26,120		 14,467
46,324
814,097
(2,576,000)		 704,745
(2,591,000)
(1,761,903) (1,886,255)
59,347
754,750
(2,576,000)		 60,833
643,912
(2,591,000)
86,953
(27,606)		 60,791
42
243,912
63,232
20,000		 170,808
66,146
27,000
327,144
27,606
-		 263,954
(42)
(20,000)
354,750 243,912
400,000
-		 380,000
20,000
400,000 400,000
(1,821,250) (1,947,088)
(1,761,903) (1,886,255)

The notes on pages 24 to 39 form part of these financial statements.

These accounts have been prepared in accordance with the provisions relating to small companies within Part 15 of the Companies Act 2006.

These financial statements were approved by the Board of Trustees on

24/08/2021

D Atkinson, Trustee S Guy, Trustee

22

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828) (CITIZENS ADVICE CAMDEN)

Statement Of Cash Flows For The Year Ended 31[st] March 2021

Reconciliation of net income to net cash flow
from operating activities:
Net income for the reporting period
(as per the Statement of Financial Activities)
Adjustments for:
Depreciation charges
Dividends, interest and rents from investments
Decrease / (increase) in debtors
(Decrease) / increase in creditors
Defined benefit pension scheme cost less contributions payable
Defined benefit pension scheme finance cost
Net cash provided by operating activities:
Cash flows from investing activities:
Dividends, interests and rents from investments
Purchases of fixed assets
Net cash (used in) investing activities:
Change in cash and cash equivalents in the reporting period
Cash and cash equivalents at the beginning of the reporting period
Cash and cash equivalents at the end of the reporting period:
Analysis of net debt
At 01 April
2020
Cash at bank and in hand
684,853
684,853
Analysis of net debt – prior year
At 31 March
2019
623,054
623,054		 2021
£
89,352
12,862
(912)
60,360
(33,673)
(39,000)
59,000
147,989
912
(36,086)
(35,174)
112,815
684,853

797,668
Cash
Flows
112,815
112,815
Cash
Flows
61,799
61,799		 2020
£
112,470
5,107
(3,949)
(85,454)
19,024
(39,000)
66,000
74,198
3,949
(16,348)
(12,399)
61,799
623,054
684,853
At 31 March
2021
797,668
797,668
At 31 March
2020
684,853
684,853

The notes to the accounts are given on pages 24 to 39 and form part of these financial statements.

23

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021

1 Accounting policies

a. General information

Camden Citizens Advice Bureaux Service is a public benefit entity and a company limited by guarantee, company number 01909828, registered in England and Wales. Camden Citizens Advice Bureaux Service is also a charity, registered with the Charity Commission (charity registration number 291955). The registered office and its principal place of business is 88-91 Troutbeck, Albany Street, London NW1 4EJ.

Camden Citizens Advice Bureaux Service operates as Citizens Advice Camden. The charity aims to provide the advice people need for the problems they face, and to improve the policies and practices that affect people’s lives.

b. Going concern

The financial statements have been prepared on a going concern basis which forecasts that the charity will have adequate resources to continue in operational existence for a period of at least 12 months from the date of this report.

A forecast has been prepared for a period of more than 12 months from the date of approval of these financial statements. The forecast indicates that, whilst taking into account reasonable downsides, sufficient funds are expected to be generated within the charity so as to meet liabilities as they fall due.

The charity has negative reserves due to the defined benefit pension scheme liability of £2,576,000 (2020: £2,591,000). The trustees have been in discussions with the Pension Scheme Trustees and agreed a payment plan for contributions at a base level of £40,000 for the next three years to 2023. The charity has only one active employee and if they leave or retire, the issue of the last active member leaving would trigger an exit payment under regulation 64 of the Local Government Pension Scheme 2013 Regulations to make the charity’s share of the scheme deficit a debt due to the scheme on the date of cessation, were such a debt to arise it would be likely to exceed the available net assets of the charity. In the absence of an agreement with the pension scheme to repay this debt in affordable instalments this would jeapardise Camden Citizens Advice Bureaux Service’s ability to continue as a going concern. Camden Citizens Advice Bureaux Service remains at risk of a debt being triggered when the final employee in the scheme leaves or retires. The trustees have confirmed they intend to avoid any insolvency arising but what action the Board takes at that time will depend on the professional advice the trustees receive. That advice may be to add a new member to the scheme or there may be other courses of action economically advantageous and available to avoid insolvency arising and secure the long term future of the organisation.

As part of their review the Board of trustees have additionally considered the implications of the current Coronavirus Pandemic on the going concern assumption. The economic impact on the charity due to the Coronavirus Pandemic is subject to unprecedented levels of uncertainty with the full range of possible effects unknown. Alternative budget forecasts have been applied to the forecasts to assess a range of potential impacts from the Coronavirus Pandemic. In the analyses, a variety of assumptions were modelled with varying degrees of impact and duration. Whilst there is evidence of negative effects on income and cash flows, the resulting sensitised forecasts continue to support the going concern assumption and the Board of trustees are confident they can take sufficient mitigating action to ensure that available funds will be sufficient for the charity’s needs.

24

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

c. Basis for preparation

The financial statements have been prepared under the historic cost convention unless otherwise stated in the relevant accounting policy notes and in accordance with Accounting and Reporting by Charities; Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1st January 2019) – (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

The principal accounting policies that have been applied to all years presented in these financial statements are set out below.

The preparation of financial statements requires the use of certain critical accounting estimates. It also requires Trustees to exercise their judgement in the process of applying the accounting policies. Use of available information and application of judgement are inherent in the formation of estimates. Actual outcomes in the future could differ from such estimates. The areas involving a higher degree of judgement or complexity, or areas where assumptions and estimates are significant to the financial statements are disclosed in Note 2.

Camden Citizens Advice Bureaux Service meets the definition of a public benefit entity under FRS 102.

The financial statements are presented in Sterling, and rounded to the nearest £.

d. Fixed assets

Fixed assets costing below £500 are written off in the year in which commitment for the expenditure is made. Assets costing over £500 with a useful life in excess of one year are capitalised. Depreciation costs are allocated to activities on the basis of the use of the asset in relation to the activity. Assets are reviewed for impairment if circumstances indicate their book value may exceed their net realisable value and value in use.

Depreciation is calculated at a rate to write down the cost of each asset to its estimated residual value over its expected useful life and is provided as follows:

 Fixtures and fittings 25% straight line  Equipment 25% straight line  Computer Equipment 33% straight line

e. Amenities

The space and certain amenities at the premises are provided by Camden Council at a peppercorn rent. These have been included in the financial statements. See Note 12.

f. Fund accounting

Unrestricted funds are available to spend on activities that further any of the purposes of the charity. Designated funds are unrestricted funds of the charity which the trustees have decided in their discretion to set aside to use for a specific purpose. The aim and purpose of each designated fund is set out in the notes to the financial statements. Restricted funds are for specific projects and services undertaken by Camden Citizens Advice Bureaux Service. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each material designated and restricted fund is set out in the notes to the financial statements. Investment income, gains and losses are allocated to the appropriate fund.

25

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

g. Financial instruments

The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value. Fixed assets are recorded at depreciated historical cost and all other assets and liabilities are recorded at cost which is their fair value other than the amount due to The London Borough of Camden in respect of the pension crystallisation which is discounted to net present value.

h. Income

Income is recognised when the charity has entitlement to the funds, it is probable that the income will be received and the amount can be measured reliably.

The following specific policies are applied to particular categories of income:

Donations and grants are split between restricted and unrestricted funds in accordance with the terms of the grant or donation.

Donations and gifts are recognised in the statement of financial activities when receivable.

Income from government and other grants is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred.

Donated services and facilities are included at the value to the charity where this can be quantified. The value of services provided by volunteers has not been included in these accounts. However, their value to the charity has been estimated and disclosed in the Report of the Directors’ and we are grateful for their contribution.

Bank interest is recognised on an accrual basis.

i. Expenditure

Expenditure, including redundancy and termination payments is included in the statement of financial activities on an accruals basis, inclusive of any VAT that cannot be recovered. It is recognised when there is a legal or constructive obligation to pay for it. Certain expenditure is directly attributable to specific activities and has been included in those cost categories. Certain other costs, which are attributable to more than one activity, are apportioned across cost categories on the basis of an estimate of the proportion of time spent by staff or resources used on those activities. Support costs are made up of staffing costs which relate to the strategic element of senior management time, estimated to be 30%, and corresponding running, office costs and rent, and the audit fee. Governance costs are those costs incurred in connection with the compliance and constitutional, statutory requirements of the charity.

j. Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due. Accrued income is valued at the best estimate of the amounts receivable at the balance sheet date.

k. Creditors

Creditors are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors are normally recognised at their settlement amount after allowing for any trade discounts due.

26

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

l. Cash at bank and in hand

Cash at bank and in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

m. Defined benefit pension scheme

The charity operates a defined benefit scheme on behalf of its employees, the Camden LGPS. The assets of the scheme are held separately from those of the charity in an independently administered scheme.

Pension scheme assets are measured at fair value and liabilities are measured on an actuarial basis using the projected unit credit method and discounted at a rate equivalent to the current rate of return on a high quality corporate bond of equivalent term and currency to the liabilities. The actuarial valuations are obtained at least triennially and are updated at each balance sheet date. The amounts charged to operating surplus are the current service costs and the costs of scheme introductions, benefit changes, settlements and curtailments.

They are included as part of staff costs as incurred. Net interest on the net defined benefit liability/asset is also recognised in the Statement of Financial Activities and comprises the interest cost on the defined benefit obligation and interest income on the scheme assets, calculated by multiplying the fair value of the scheme assets at the beginning of the period by the rate used to discount the benefit obligations. The difference between the interest income on the scheme assets and the actual return on the scheme assets is recognised in other recognised gains and losses.

Actuarial gains and losses are recognised immediately in other recognised gains and losses.

In addition, the deficit on the scheme, representing the shortfall of the value of the scheme assets below the present value of the scheme liabilities is recognised as a liability on the balance sheet to the extent that the employer charity has a legal or constructive obligation for the liability. A corresponding pension reserve is included within total unrestricted funds.

n. Defined contribution pension scheme

The charity operates a defined contribution scheme and the pension charge represents the amounts payable by the company to the fund in respect of the period.

o. Leases

Rentals applicable to operating leases are charged to the statement of financial activities over the period they are incurred. The properties are all held under licence to occupy and details can be found in Note 12.

2 Critical judgements, estimates and assumptions

The following critical judgements have been made by management in applying the charity’s accounting policies:

The present value of the Camden LGPS liability depends on a number of factors that are determined on an actuarial basis using a variety of assumptions. The assumptions used in determining the net cost (income) for pensions include the discount rate. Any changes in these assumptions, which are disclosed in Note 6, will impact the carrying amount of the pension liability. Furthermore, a roll forward approach which projects results from the latest full actuarial valuation performed at 31st March 2019 has been used by the actuary in valuing the pension liability at 31[st] March 2021. Any differences between the figures derived from the roll forward approach and a full actuarial valuation would impact on the carrying amount of the pension liability.

27

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

3 Income

Funder Service
L B of Camden, Camden Advice grant Community Advice
L B Camden, s106 grant Financial Capability Development Project (from 2021/22)
Citizens Advice with DWP funding Universal Credit Help to Claim & Best Practice Lead
City Bridge Trust Universal Credit Support
Hampstead Wells & Campden Trust Debt Advice North Camden
GOSH Hospital Charity Great Ormond Street Hospital
Royal Free Hospital Trust Royal Free Oncology
Royal Free Hospital Trust Royal Free Renal
A T Medics CHIP (Camden Health Improvement Practice)
Camden Giving HS2 Fund Community Outreach Project
Kentish Town Redevelopment Fund Kentish Town Health Centre
Birkbeck, University of London Birkbeck
Elfrida Rathbone Camden with Lottery
funding		 Families Together
Donors
Oldfield Partners LLM
The Pat Newman Memorial Trust
St Andrew Holborn and Stafford’s Charity
Hogan Lovells
London Community Response Foundation
Local government 2021
£
500,000
500,000		 2020
£
516,088
516,088

There were no unfulfilled conditions or other contingencies attaching to these grants.

28

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828) (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31st March 2021 (Continued)

3 Income (continued)
Donations and legacies
Charitable activities
Local authority grants / contracts
Other health contracts (hospitals)
Charities and Trusts (advice related)
Charities and Trusts (infrastructure)
Big Lottery (in partnership)
Educational Bodies
Client related grants
Citizens Advice (advice related)
Citizens Advice (infrastructure)
Total charitable activities
Investments: bank interest
Other income
Total Income		 Unrestricted
funds
2021
£
15,250
500,000
-
-
-
-
-
-
-
-
500,000
912
4,650
520,812		 Restricted
funds
2021
£
11,250
-
282,060
185,404
30,910
25,859
18,385
4,000
178,682
2,871
728,171
-
267
739,688		 Total funds
2021
£
26,500
500,000
282,060
185,404
30,910
25,859
18,385
4,000
178,682
2,871
1,228,171
912
4,917
1,260,500		 Unrestricted
funds
2020
£
23,076
500,000
-
-
-
-
-
-
-
-
500,000
3,949
8,558
535,583		 Restricted
funds
2020
£
32,985
16,088
279,385
153,982
-
21,981
18,129
18,827
174,148
-
682,540
-
640
716,165		 Total funds
2020
£
56,061
516,088
279,385
153,982
-
21,981
18,129
18,827
174,148
-
1,182,540
3,949
9,198
1,251,748

29

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828) (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31st March 2021 (Continued)

4 Expenditure
Charitable activities:
Generalist Advice
Support costs analysis
Staff costs
Running and office costs
Rent
Governance
Total		 Direct
costs
2021
£
1,089,296
2021
£
30,359
17,005
4,618
29,870
81,852		 Support
costs
2021
£
81,852
2020
£
36,895
28,360
11,670
22,251
99,176		 Total Funds
2021
£
1,171,148		 Direct
Cost
2020
£
1,040,102		 Support
costs
2020
£
99,176		 Total
Funds
2020
£
1,139,278

£713,568 (2020 - £669,841) of the above costs were attributable to restricted funds and £457,580 (2020 - £469,437) was attributable to unrestricted funds.

30

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828)

(CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

Governance costs
Legal and professional fees
Auditor’s remuneration
Trustee meeting costs
Other governance costs
5 Staff costs and employee information
Staff costs:
Wages, salaries and agency staff
Social security costs
Defined contribution pension costs
Defined benefit pension costs
Operating charges of defined benefit scheme (Note 6)
Total staff costs
Number of employees with remuneration between £60,000 and
£70,000 p.a., including Employer National insurance, but
excluding pension contributions:
The total redundancy and termination payments in the period
The total employee benefits for key management personnel was:
The total number of key management personnel was:
The total paid to directors for reimbursement of expenses was:
The total number of directors who received reimbursements was:		 2021
£
19,950
9,782
-
138
29,870
2021
£
788,344
58,147
33,372
58,315
20,000
958,178
2021
1
26,000
£78,593
1
-
-		 2020
£
13,232
5,900
118
3,001
22,251
2020
£
742,225
64,826
32,627
55,210
27,000
921,888
2020
-
-
£114,951
2
£118
2

Redundancy costs relate to staffing restructure to cater for reduction in core funding from Camden Council by around 20%, which came into effect from 01/04/2021.

The average number of employees, analysed by function, was:

Advice services
Governance		 2021
Average
Full time
equivalent
34
24
4
3
38
27		 2020
Average
Full time
equvalent
29
20
4
3
33
23

No directors received any remuneration during the period (2020: None).

31

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828) (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

6 Pension costs

The company contributes towards 2 pension schemes, a defined contribution scheme and a defined benefit scheme. The defined contribution scheme was introduced in February 2011 and is open to all staff. The company matches the employee contribution up to a maximum of 6.5%. The current membership is 25 (2020: 25). The defined benefit scheme is now closed to new members and the current membership is 1 employee (2020: 1). The assets of the defined benefit scheme are held separately from those of the company. The scheme is run by The London Borough of Camden. Details of the scheme can be found in the accounts of that organisation.

The employer's contribution to the defined benefit scheme during the period was 31.3% of gross salary. This contribution is determined by a qualified actuary on the basis of a triennial valuation using the projected unit method; the most recent triennial valuation was at 31st March 2019. The valuation report was published in March 2020. The key elements of the valuation and subsequent consultation are:

The valuation showed the funding levels had reduced since the previous valuation and that funding levels are 80% of scheme liabilities. Based on this assessment the managers of the scheme recommended a decrease in the required employer contribution primary rate, from 31.6% to 31.3%. In addition, a secondary rate contribution was agreed of £40,000 per annum for three years to 2022-23. Contributions to the scheme are charged to the income and expenditure account so as to spread the cost of pensions over the employees' working lives with the company.

The figures set out below are the result of the valuation, specific to the company, at 31[st] March 2021 for the purpose of FRS 102 by a qualified independent actuary:

Financial assumptions: 2021 2020
% %
Rate of increase in salaries 3.25 2.4
Rate of increase in pensions payments 2.85 2.0
Discount rate 1.95 2.3

Mortality assumptions:

Life expectancy is based on the Fund’s VitaCurves with improvements in line with the CMI 2020 model, with a 0% weighting of 2020 data, standard smoothing (Sk7), initial adjustment of 0.5% and a long term rate of improvement of 1.5% p.a. Based on these assumptions, the average future life expectancies at age 65 are summarised below:

Males Females
Current pensioners 22 years 24.3 years
Future pensioners* 23.4 years 26.1 years

32

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828)

(CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

As at 31[st] March 2021 the charitable company had a pension liability of £2,576,000 (2020 - £2,591,000). The sensitivity analysis detailed below would increase/(decrease) the closing defined benefit obligation in the following way:

0.5% decrease in Real Discount Rate
0.5% increase in the Salary Increase Rate
0.5% increase in the Pension Increase Rate (CPI)
The charity’s share of the assets in the scheme were:
Equities
Bonds
Property
Cash
Actual return on scheme assets – (loss)
Value of scheme assets and liabilities:
Market value of assets
Present value of the scheme liabilities
(Deficit) in the scheme
Amounts recognised in the statement of financial activities
Current service cost (net of employee contributions)
Net interest cost
Total operating charge
Changes in the present value of defined benefit obligations were
At 1st April
Current service cost
Interest cost
Employee contributions
Actuarial loss/(gain)
Contributions in respect of unfunded benefits
Benefits paid
At 31st March		 2021
£’000
705
(8)
704
2021
80%
9%
8%
3%
1,608,000
2021
£’000
6,679
(9,255)
(2,576)
2021
£’000
39
(59)
(20)
as follows:
2021
£’000
7,880
22
178
5
1,454
(4)
(280)
9,255		 2020
£’000
577
(7)
583
2020
76%
11%
12%
1%
(491,000)
2020
£’000
5,289
(7,880)
(2,591)
2020
£’000
39
(66)
(27)
2020
£’000
8,808
20
208
4
(828)
(4)
(328)
7,880

33

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828) (CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

Changes in the fair value of the charity’s share of scheme assets:

At 1st April
Interest income
Actuarial gain/(loss)
Employer contributions
Employee contributions
Total benefits paid
At 31st March		 2021
£’000
5,289
119
1,489
57
5
(280)
6,679		 2020
£’000
6,049
142
(633)
55
4
(328)
5,289

34

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO NO - 01909828)

(CITIZENS ADVICE CAMDEN)

Notes To The Financial Statements For The Year Ended 31[st] March 2021 (Continued)

7 Tangible fixed assets

7 Tangible fixed assets
Equipment
Cost
Balance brought forward
4,100
Additions during year
-
Balance carried forward
4,100
Depreciation
Balance brought forward
1,025
Charge for year
1,025
Balance carried forward
2,050
Net book value
As at 31 March 2021
2,050
As at 30 March 2020
3,075
8 Debtors
Trade debtors
Prepayments and accrued income
Debit balances in creditors
9 Creditors
Creditors: amounts falling due within one year
Trade creditors
Accruals and deferred income
Taxation and social security costs
Other creditors
Movement in deferred income is as follows:-
Deferred income brought forward
Released from prior years
Income deferred
Deferred income carried forward		 Computer
equipment
12,248
36,086
48,334
4,082
11,837
15,919
32,415
8,166
2021
£
94,735
15,527
4,599
114,861
2021
£
26,141
78,657
17,250
10,849
132,897
2021
£
39,220
(36,220)
15,492
18,492		 Total
16,348
36,086
52,434
5,107
12,862
17,969
34,465
11,241
2020
£
171,501
1,825
1,895
175,221
2020
£
71,267
71,401
17,017
6,885
166,570
2020
£
28,134
(25,134)
36,220
39,220

Deferred income as at 31[st] March 2021 relates to income received in the 2020/21 financial year which was time bound for 2021/22.

35

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO No01909828) (CITIZENS ADVICE CAMDEN)

Notes to the financial statements for the year ended 31[st] March 2021 (continued)

10 Analysis of net current assets between funds and movement of funds for the 24 months from 1.4.19 to 31.3.21

Balance Movement in Resources Movement in Resources Movement in Resources Balance Movement in Resources Movement in Resources Movement in Resources Balance
Restricted funds 30.03.19 Income Expenditure Transfers,
Gains &		 31.3.20 Income Expenditure Transfers,
Gains &		 31.3.21
Losses Losses
Other restricted funds - 47,013 (18,757) - 28,256 42,781 (32,206) (34,350) 4,481
Great Ormond St Hospital 14,467 120,015 (115,392) - 19,090 124,140 (118,343) - 24,887
Royal Free Hospital - 144,170 (143,911) (259) - 144,170 (146,150) 1,980 -
Camden Futures - 21,981 (20,962) (1,019) - 25,859 (25,861) 2 -
Turning Point CHIP - 20,000 (21,133) 1,133 - 20,000 (22,133) 2,133 -
WaterSense - 16,116 (15,866) (250) - - - - -
Debt Advice North Camden - 50,000 (36,513) - 13,487 50,000 (48,797) - 14,690
Citizens Advice - 174,788 (175,487) 699 - 178,949 (181,399) 2,450 -
HS2- Community Outreach - 24,847 (24,739) (108) - 49,695 (42,207) - 7,488
Kentish Town Health Ctr - 17,340 (17,570) 230 - 17,687 (17,775) 88 -
Birkbeck - 18,129 (17,135) (994) - 18,385 (18,476) 91 -
City Bridge - 45,678 (46,288) 610 - 68,022 (60,221) - 7,801
Rent grant - 16,088 (16,088) - - - - - -
Total Restricted funds 14,467 716,165 (669,841) 42 60,833 739,688 (713,568) (27,606) 59,347
Unrestricted funds 550,808 535,583 (442,437) (42) 643,912 520,812 (437,580) 27,606 754,750
Camden LGPS funds - - (27,000) 27,000 - - (20,000) 20,000 -
Total Unrestricted funds 550,808 535,583 (469,437) 26,958 643,912 520,812 (457,580) 47,606 754,750
Total funds before pension
fund movement		 565,275 1,251,748 (1,139,278) 27,000 704,745 1,260,500 (1,171,148) 20,000 814,097
Contingent liability
from Camden pension fund		 (2,759,000) - 195,000 (27,000) (2,591,000) - 35,000 (20,000) (2,576,000)
Total funds after pension
fund movement		 (2,193,725) 1,251,748 (944,278) - (1,886,255) 1,260,500 (1,136,148) - (1,761,903)

Note: Transfer of £34,350 from Other resticted funds to Unrestricted funds is releasing grants given towards capital expenditure, which were spent during the year.

36

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO No01909828) (CITIZENS ADVICE CAMDEN)

Notes to the financial statements for the year ended 31[st] March 2021 (continued)

10 Analysis of net current assets between funds and movement of funds (continued)

Unrestricted funds comprise those funds which the Trustees are free to use in accordance with the charitable objects.

Designated funds are funds set aside by the Trustees out of unrestricted general funds for specific purposes such as buildings maintenance.

Restricted funds are funds which have been given for particular purposes and projects as follows:

Citizens Advice Camden’s policy is to treat all funds received specifically for use on a project as restricted during the period to which the funding relates. Unrestricted reserves are used to support charitable activities. Where there are excess costs on a project resulting in a deficit, those costs will be funded from unrestricted reserves.

37

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO No01909828) (CITIZENS ADVICE CAMDEN)

Notes to the financial statements for the year ended 31[st] March 2021 (continued)

11 (a) Analysis of net assets between funds

Unrestricted
funds
£
Tangible fixed assets
34,465
Debtors
8,419
Cash at Bank
756,554
Creditors
(44,688)
Camden LGPS liability
(2,576,000)
Total net assets
(1,821,250)
Analysis of net assets between funds
Unrestricted
funds
£
Tangible fixed assets
11,241
Debtors
3,228
Cash at Bank
726,175
Creditors
(96,732)
Camden LGPS liability
(2,591,000)
Total net assets
(1,947,088)		 2021
Restricted
funds
£
-
106,442
41,114
(88,209)
-
59,347
2020
Restricted
funds
£
-
171,993
(41,322)
(69,838)
-
60,833		 Total funds
£
34,465
114,861
797,668
(132,897)
(2,576,000)
(1,761,903)
Total funds
£
11,241
175,221
684,853
(166,570)
(2,591,000)
(1,886,255)

11 (b) Analysis of net assets between funds

12 Financial commitments

Obligations under leases

The charity rents premises at Albany and Troutbeck from the London Borough of Camden for a peppercorn rent. For SORP FRS102 purposes the valuation of these rentals are shown as donations by way of grants and as a rental cost to the charity. Due to the cessation of this agreement during 2019/20, for 2021 this grant equates to Nil (2020 - £16,088).

At 31[st] March 2021 the company had commitments under non-cancellable operating leases as follows:-

Land and building leases which expire:
Within one year
Between two and five years
Over five years		 2021
£
17,924
-
-
17,924		 2020
£
17,924
-
-
17,924

Total operating lease payments made in the year were £23,031 (2020- £35,062). London Borough of Camden offered rent reductions of 100% for quarter one and 50% for quarter two to support the COVID-19 impact on services (2020: 1 week rent reduction at 100%).

38

DocuSign Envelope ID: E069642E-2B2B-4207-8173-DD6D3F9459CB

CAMDEN CITIZENS ADVICE BUREAUX SERVICE (CO No01909828) (CITIZENS ADVICE CAMDEN)

Notes to the financial statements for the year ended 31[st] March 2021 (continued)

Obligations under defined benefit pension

As a result of the most recent actuarial valuation, the company has agreed to make payments towards the pension deficit of £40,000 in 2020-21, £40,000 in 2021-22 and £40,000 in 2022-23. These are subject to annual reviews.

At the year end, £1,825 (2020: £1,837) of contributions were outstanding plus £ nil (2020: £40,000) as deficit reduction agreement are included within creditors.

Obligations under defined contribution pension

At the year end, £5,147 (2020: £5,048) of contributions were outstanding and included within creditors.

13 Related parties

The company operates with related parties, other charities and organisations on a variety of levels. This involves dealing with local charities and organisations in which the directors may have an involvement. Where one of the directors holds the position of trustee/director of another charity they will be involved in the discussions but not in the ultimate decision making.

The company pays a premium for professional indemnity insurance for its Trustees which is included within the total insurance premium payable each year. It is not separately identifiable.

There were no related party transactions (2020: none).

39