Company No: 01853927
Charity Reg No.- 290511
Natlonal Energy Actlon
Operating as NEA
(A ChaTStable Company Llmited by Guarantse)
Report of the Board of Trustees
and
Flnancial stateffl￿ts
- for the year ended -
31 March 2025
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A23
#28
C(MPANIES HCUSE

NATIONAL ENERGY ACTION
{Operating as NEA)
Report of the Board of Trustgos and Financlal Statementss
for th• Year end•d 31 March 2025
Contents
TRUSTEES ANNUAL REPORT INCLUDING THE STRATEGIC REPORT FOR THE YEAR ENDED
31 MARCH 2025 ............................................................................................................................3-21
INDEPENDENT AUDrroR'S REPORT TO THE MEMBERS OF NATIONAL ENERGY ACTION...............22-24
STATEMENT OF FINANCIAL AcfiviTIES INCLUDING THE INCOME AND EXPENDITURE ACCOUNT FOR
THE YEAR ENDED 31 MARCH 2025...................................................................................................25
BALANCE SHEET AS AT 31 MARCH 2025...........................................................................................26
CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2025.....................................................27
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 MARCH 2025.......................28-43
P￿2•f43

14*Ional Enorgy Ackn Ioporntlng as PIEAI
TRUSTÉES ANNUAL REPORT INUUDING THE STFV4TEGIC REPC¥IT FOR THE YEAR ENOED 31 MARC%1 2025
The Trustees present their Annual ReporL including the strateg￿ Report arKI the audrted financial ststefflenls of the
Charity for the year ended 31 Marth 2025.
Referonce and administrativ• details
Company No".
01853927
Charity Reg. No..
290511
Business Address..
From 27 June 2025.. ￿￿([bar Central. Level 8. 36 Gallowgate, Newcastle upon Tyne. NE14TD
To 26 June 2025..
6th Floor. West One. Forth Banks. Newcastle upon Tyne. NE13PA
Independenl Auditots: PKF Litllejohn LLP. 15 1Olestlerry Circus. London. E14 4HD
Principal Bankers..
HSBC Bank pk. Central Square Swlh, Orchard Street, Newcasue upon Tyne, NE13AZ
Solicitors..
Womble Bond Dickinson. St Ann's Ktharf, 112 Quayside. Newcastle UFon Tyne NE1 3DX
PresKlenL
Baroness Mclntosh of P￿ering
Vice Presidents..
Lord Best
David Green OBE
Barone55 Hilton of Eggardon
Derek Lickorish MBE
Dawd Porter OBE
Lord Shipley of Gosforth
Lord W)rtty
Chief Executive..
Adam Scorer
Company Secretary..
Tracey Archer
Directors and Tru5tees.' The Directors of the charitable company (the Charity) are its Trustees for the purpose of charity
Law and throughout this report are ¢ollectivety referred to as Ihe Trustees.
The Trustees serving during the year and up to the date of signing the financbal statements were as follows..
Chair..
CLgire Durkin Ilo 22 May 2025)
lain Deboys {from 22 May 2025)
Trustees..
Syed Ahmed (to 25 Juty 20241
Karen Cherrett (from 8 July 2024)
Judf(h Damerell
lan Deboys
Claire Durkin {10 22 May 2025)
Jacqueline Gardner (to 7 Odober 20241
David Hall
Donald Haszc2yn (from 22 May 2025)
Sarah Hopkins (from 8 July 20241
Robert Howard
Nusheen Hussain (from 8 July 2024)
Frazer Scott
Professor Philip Taylor {10 25 Juty 20241
Helen Walker
Maria Waidrobe OBE
Janel Woxl {from 17 March 2025)
Pagea￿43

N•ll¢Kwl E￿¥9y Acb"on Iopratlng •$ NEAI
TRUSTEES ANNUAL REPORT IKLUDING THE STIWTEGIC REPORT FOR TFE YW ENDED 31 MARCH 2025
Structure, Govem*nce and Manag•m•nt
Governin
D¢)eument
National Energy Action {NEAI. a registered Charty. is a company limited by guarantee and not having share capital is
governed in a¢¢ordance with the provisKJns contained in its Arttles of AsSocial￿n. The Articles of the charity were
refreshed in October 2024.
Clause 7 of the Articles of A$s￿latIon provhles that every member. as defined by paragraph 8 of the Articles of
AssockAlion, is liab￿ lo contribute a sum not exeeeding £1 in the event of the Charity being wound up while a member.
of within one year of ceasing lo be a member. As at 31 March 2025 there were 12 voting members who are also
Trustees of the charity. As part of the review of the Articles of Associabon in October 2024, Members who were
Pfeviously designated as Full Members were reclassffied as Assockqte Members. and a5 a re5Uti a5 at 31 March 202S
there were 711 Associate Members (2024.. 374 Full Members and 231 Associate Memtr*rsl.
er8tin
Name
The Charty operates under Ihe name of NE
erats.onal Mana
emen
The Charity Senior Management Team comprises..
Chief ExeculNe
Deputy Chief Executive & Programme Drector
Director of Communit￿5
Director of Policy & Advocacy
Director of Develcpmenl & Partnerships
Director of Homes
Adam Scorer
Audra PeaccKk
Peter Sumby
Peter Smrth
Danni Bames
Colin Timmins
ointment of Trustees
Trustees are appointed in accordance with the Articles of A$s￿lation and are confimied each year al the Annu81
General Meeting IAGMI of the Charity. A trustee reeruitrnent exercise was undertaken during 2024-25 wh￿h resutied
in five new twstees being appointed during the year. Having ￿mpleted Ihree-year terms of offKe. the Chair of the
Board stood down in May 2025 and was replaced by an exisknng Trustee. Recruitrnent is ongoing as Trustees. terms of
office come to an end and replacement trustees are lo be appointed during the 202&26 financial year.
Trustees are recruited via a number of methods including athertising wilh Sp￿￿?11$1 agencies and websites. and via
direct approaches through known contacts and from recommendations which could be through business contacts or
personal contscts of trustees. staff. vKe-pre5idents group members and other wide-rangirÈg ne￿Ork$_ Our vacancios
are also advertised on NEA'S website. Charity Job and through NEA'S pages on Linkedln and other social media
plafforms.
The NEA Board of Trustees comprises individuals who ean bring 8 parbcuLar set of skills and expertise to th& Board.
When there is a need lo appoint new Trustees, the Board consKler both the external and internal environments and the
strategic direction of the charty. They may also carry oul a Trustee ski115 Survey to inform their considerations rf
deerned appropriate_ A discussion of the survey results helps to hdentify any exr6ting or anticipated skills gaps on the
Board ensuring that any new appointrnenl to the Board not only Comp￿Ments the knowledge, understanding and
diversity of the exisbng Trustees". ensures an appropriate range of knowledge. $kills and expertise extsls to support
the chaiity's work.
Trustee Induction and TrainÉ
Trustees meet with the Charity's Chair. other trustees and Chief Executive to discuss the role and responsibililies of
being a Iruslee for NU. and induction $essw)ns for new Trustees take p￿te with members of the Senior Management
Team and Company Secretary. Trustees are provided with a support p* ccynprising a comprehensive collection of
information about the Charity and updates lo Ihe pack are nolrf*d to all Trustees as changes occur. A secure Trustee
webpage exists lo hold addityonal resources for NB4 Trustees. although il is anticipated that this will scy)n be replaced
by an online hub to provide a more interactive and upl*>date infom)ation seryKe all Trustees.
As part of onwng training and development Trustees are prowded with opportunities to attend events throughout the
year and lo attend the Charity's Annual Conference. where major issues concerning Ihe environment in which the
charity works are discussed with representslives fr¢xn provvJers of energy efficiency seNices lo l¢)w-ineome
households, the fuel ulililies. hea￿h professionals. voluntary Organisat￿n5. consumer groups. regulatory bodies and
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P4•b"onal Ernryy AGllon lo￿lakn9 as PIEAI
TRUSTEES ANWAL REPORT ￿LuDING THE STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025
national and local government. The annual confererKe lock Ki Livery￿1 in January 2025 and the AGM took
place online in October 2024. The 2025 Conference will take place in January 2026 in Gateshead, just over the water
from the charity's home base of Newcastte up)n Tyne.
Trustees are also provided with Specif￿ training opwrtunilw. as they artse. in areas such a5 Charity govemance and
financial Matters. Two trustees attended charty governance refresher training. whilst the Board level safeguarding
champion continues lo attend regular refresher training on the iopi¢. Trustees will eonlinue to complete regular
ref￿$her course5 in Char￿ govemanee. finance and safeguarding during the coming year.
NEA continues lo strive towards ensuring it employs best pr&lKe in its trustees and governance slrucluros as well as
in its operations. Work has been completed in wojucing a complete scheme of delegatKJn for both financial and
governance matters, providing a clear framework for both trustees and Ihe senior management leam to operate in,- and
that the policies and processes ￿rna1n fil for purpose into the future. Work on the aCt￿n plan to ensure NEA complies
with the Charity Govemance Code contsnues with an emphasis on embedding equalty, diversity and inclusion across
all areas of NEA'S wofk. As part of this work. a signrficanl transfonnalhjn project has been undertaken during the year.
and continues to be developed into 2025-26. The new system provides new financial and project management
sothvare with hurnan resources and recruitment plalforms whKh together wll make NEA more efficient and fit for
purpose going into the fulure. Alongside this. NEA has been undertaking detailed work lo develop and define its
culture, values and tehavioufs and this wor1( will conlinve well into the new financial year.
A People and Cumufe Committee is in place. The Committee sets the pay and remuneratic￿ of the Charty's key
management personnei and any benchrnavks. parameters or criteria used in setting their pay. which is benchmarked
by exlemal consullanls every three years. It also revEws the NEA'S lemis and condit￿nS of employment and Provides
guidance and support for staff welfare and organisat¢onal cultural matters. The Committee met four times in 2Q24125.
The Committee is overseeing the culture, values and behavK)urs work which will include the development of the
Workforce and People Strategies and adoption of the values framework which will cover all aspects of NEA'S
employment, including the embedding of equality. dNersity and inclusion to reflect our client base and from the front
line staff up to Board level.
Trustees are prohibrted by NEA'S governing (*xument of receving payment for their role in governance other than out
of pocket expenses. Conflicts of interest are deCLa￿d at the start of each meeting. There are the￿fOre no declarab'ons
to be made ￿93rdIng any remuneration paid to any serving Trustee.
th the appointment of a new Chair, a revie•V of the govemance of the charity 15 being undertaken. with a view to
ensuring that the structure and goveming processes of the charity are appropriate for Ihe charity's size and structure
going forward. As always, NEA strNes for gc(*J prxts.ce and this will be at the forelfont of the review.
ani
NEA is administered by a Board of Trustees whKh meets a minimum offour twnes each year. The Board has a number
of sub<ommittees including a Committee for Audit. Risk and Finance {CARF} and a People and Culture Committee,
both of which met four limes a year. A Policy Working Group helps act as a sounding board for the poli￿ team. The
Chief Executive 1$ appointed by the Tru51ees to lead on the management of day-ltrday operations, with reference to
the scheme of delegation.
At the AGM in 2024, the charity's members voted to amend NEA'S Articles of A$￿elat￿)n. The administration of the
charity such as the approval and svJning of the ststutory year4nd financial slalemenls can therefore now be held
alongside the usual cycle of Boaril meetings rather than convening and securing a separate quorate meeting
specifically for that purpose.
Risk mana
ement
The Trustees have a risk management strategy that compr￿.
A quarteTly review of the key risks al each Board meeting together with a ststus change record.,
Monthly management review of the operational and strategic risks the Charity rnay face, and the implications of
those risks. Considering the eontrols in place. necessary pLanned responses are documented"
Appropriate controls including systems and pftxedures to avoid. mrt￿ja1e. transfer or insure those risks identified in
the plan., and
Procedures designed to minwnise any totential impact on the Charity should those risks materialise.
The Committee for Audit. Risk and Finance (CARFI ensures that formal prctesses for risk management are in place
and effeelively WOTking across the organisalion. The Committee mel four bmes in 2024125.
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N•tioMI EIW Aditin lQpwatfjng as NEAI
TRUSTEES ANNUAL REPORT INCLUDING THE STRATEGIC REPORT FOR THE YENR ENDED 31 klARCH 2025
On reviewing the risk register, Trustees proposed to refocus the charity's risk management approach away from risks
lo the beneficiaries of the charity. and rmre toward expl￿￿ risks to the sustainability and operational effeclwenes5 of
the eharty itse￿. Risks lo beneficiaries will Continue lo condrtvJn the cperaling environment and Ihe slralegic choices of
the charity, However, an extreme cost ol living crisis, where benef￿lary rÈsks have been he￿htened for some lime,
made identifyin9 effectj.ve controls and mrtigalions to such risks increasingly difficult. Refwusing the approach to risk
management in general. as opposed lo individual risks bome out of mxrl>econom￿ circumstances, has enabled the
charty lo Klenlrfy more effectNe controls over risk to the suslainability of the chanty.
Working with CARF. the Senior Management Team su4"ecled the current risk descriptors, mitigation acts.ons and risk
scores lo a rigorous process of challenge and review. After the revivw process. the current risk register identifies tsvo
primary risks that address the core challenge of operating a larger charity on a sustainable basis.
After the T8view process. the cu￿ent iisk register identffie5 primary r6ks'.
Risk of not securing fvnding to supp)rt the Charty at ils current size
The charity is unable lo secure funding to supwt current or future seThices and misses out on opportunities to extend
and diversfy ils core funding streams_
Change$ in the extemal wlicy envirOnTr￿nt
A volatile external polw envtronment makes constructNe rela￿nshIpS wilh policy makers challenging.
The ieduct¢on in. Of ending of. public funded schemes or olher fundirrfJ sources resurts in the charity beiNJ unable to
put together effective 5UPPOrt for househobJ5.
Both risks Speak to the challenge of operating a ￿ryer charity on a sustainable basis.
This year, the charity extended ils fundraising and cofpjrale partnershp success bringing grealei divetsity and stsbilrty
to our funding base. especially in actwrties more drfFKult to attracl grant fvnding.
We designed and developed new operating systems which began to be introduced at the end of the 2024125 and
which will provide a slep change in our management capacity and capability, including our abilty lo understand real
lime financial posilions and forecast more accuratety.
In parallel. a new Values and BehavM)urs Framewoth has been developed lo ensu￿ that the cultural operating systems
are as r¢)bus1 and sustaining of the eharity as our Finance. HR and Project Managemenl systems.
The eharity created a new Head of People and Cutture role to bring a greater level of capability and professionalism to
the challenges and opportunities of a mid-sized, geographicalty dispersed charity.
Our advocacy has ensured the potential impact of changes in the extemal policy environment on charrties such as
have been porsuasively sel out in detail through conS￿lent and posrtNe engagement wrth key external F)oli¢y
decision makers.
During 2024125. the charity contsnued to grow. responding to need and opportuntty to contribute to our core strategic
objectives. In 2025126 the Charity will devekjp its next 5-year Strategy on a stronger footing and management eapability
Ihal matches the Sca￿ and acliwty of the charity.
Page 6 of43

Naiwi Enwgy A¢￿0Th {Oporatkng as NEAI
TRUSTEES ANNUAL REP(JiT I￿LuDING THE STPATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025
Publlc Bfrnofit report
Chair's Report
This is my first Annual Report as Chair of Trustees at Nab'onal Energy Action. l am honoured to Succeed Claire Durkin
who has led the Board of Trustees of National Energy AelKJn with great vigour and dilrgence.
Claire Durkin has left NEA in excellent shape. The charty has trip￿ in srze over recent years, in response lo the
increased level of need. but also in recOgn￿"an of the p)tenlo1 across the charty to have even greater impact.
The Annual Report sh¢y•VS that NEA in a sound financial wsitic￿. It sh￿S strong stewardship aTrJ leadership from
both Trustees and the Senior Management Team. It shows a charty that has invested in both capacity and capability.
11 a150 demonstrates the unique breadth of NEA directy support indp4idual clients and communit*s who SLrffer
from fuel poverty. We raise awareness of the scale, causes and consequences of fuel povety. We achieve major
change in how fuel povety is addressed and tsckled_
Over the coming year we will see the success of the NEA Warm Homes, Healthy Future5 programme. matching fuel
poverty support with ￿ferra15 from a wde range of health profe$sionab in economically marginalised communities. We
will see how the UK Govemmenl Warm Homes Plan will reset the landscape for fLbel poveTty 5UPPOrt.
As I step into the Chair. I would like lo tske the opportunty to thank and pay tribute not only to Claire, but to the
Trustees of National Energy AC￿n. past and present for their support and erKouragement. to Adam Scorer. our Chief
Executive.
My most heartlelt thanks 8re to the whole staff team al NEA who have supported 11,000 clients, trained over 6,700
learners. brought likeminded people together in innumerable conferences, forum5. bco1￿MpS and Teams calls and
who have harassed. encouraged and supported external polw makers and others to address the root causes and
bring about enduring solutions lo fuel poverty.
Strategi¢ Revlew
National Energy Adion's mission 15 that'everyone should be able to afford lo keep their homes warm. healthy arKI
safe,. The activities undertaken by the ¢harity to cary out rts tharitable purposes are for the public benefit and the
charity has complied with its duty lo have due regard to the Charty Commts5k)n's publie benefrt guidance when
exercising any powers or dU¢￿s_
We deliver our mission through direct support to people and ccrfnmunities in fuel povety. by raising awareness of fuel
povety and by bringing about enduring change. We do so across England. Wales and Northern Ireland working with
different adminislralions, delivering dffterenl schemes and programmes. meeting diverse needs of clients and
communf(ies and by brtnging influence lo bear with anyone who can shrft the dial in favour of those struggling lo afford
lo be warm and heawhy at home.
Our Context
In March 2025, the Department for Energy Security and Net Zero reported that 36.3% of househokls across the UK.
some 8.99 million people, spent over 10% of their income (after housing costs) on energy. This figure is up from 35.5%
in 2023.
11.0% of households12.73 million) in England were in fuel F<svety under the Low Income, Low Energy Efficiency
metric. Fuel povety remained a deep. enduring issue across wa￿5. estimated to impact Virtual￿ all low-income
househokls in Wales. In Northern Ireland, almost a quarter of households were in fuel povety.
Throughout 2024125, households faced relentless energy costs and rising debt. By DeC￿ber 2024. the ener9y price
cap rose 10% to put a 'typical' bill * £1,717 annually. wilh no support payments to ease the burden.
Domestic energy debt across Great Britain reached £4 billion. Our own fvxtrlling in 2024125 showed that nearly half of
adults in Great Britain {and 560A in Wales} expected lo rat￿n energy over winter. on￿ 43% in Great Britain and 38% in
Wales could comfortabty afford healing over winter. Over 40% of Northem Ireland adults were struggling to meet the
ost of their energy-rksing to 49% for ¢)ver-65s and 56% fty rertlets.
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likn.onai Emrgy AGbw IOwr4tlng as NEAI
TRUSTEES ANNUAL REPORT I￿LuDING THÉ STRATEGIC REPORT FOR THE YEAR ENt£D 31 MARCH 2W25
The support available for people in or at risk of fuel poverty has not kept pace with this reality. In July 2024. the Wnler
Fuel Payment was restrKled to those on Penston Credit or means-tested benefrts. leaving 9.3 millpjn fewer people
eligible. Many of those older people are in or at rLsk of fvel povety.
Our Five-year Strategy- Every Home Should Be a Warm and Saf• Pla¢•
NEA has a fNe-year strategy lo drive toward its missN)n that everyone should be able to afford to keep their home
warm and safe. The strategy has a strong fccus on our benef￿larieS. the alKJnmenl of fuel povety with the net zero
agenda and a transfomiatTon of our core enabling Systems and pr￿Sses.
The Strategy Klenlified three key pr￿)ritIeS for NEA..
Tackling the Worst First and bringing targeted investment lo those whose condf(ions are gravest, whose
need is greatest and who have the ￿ast ability to act Ihemsetves.
Support Guaranleed so g(M)d leveL% of support are avaikble and based on need. not by a Series of lotteries..
and
A Decade of Dellvery not only in energy and net zero poly. but in welfare provision. public health, housing
standards and community advice and support
Key Ben•fi¢iaries
The key beneficiaries of NEA'S woth a￿ IrJ4V income and other Vulnerab￿ households. parb"cuLar]y older people,
families with young children and those INing with a klng-lenn illness in poorty insulated and under-healed homes. In
2024125 households at risk during the cost-of-living crisis were a Major priority. Additionalty. agencies which support
these groups benefrt from NEA'S work including other national charilies and swwce prOv￿er5. The Trustees have
con5Klered the Charity commissi￿.$ General Guidance on Publ￿ 8enefit.
Our 5-ye?r slr*egy is designed $0 that all NEA activit￿$ whether supporting clients. raising awareness or driwng
change, contribute to one. hvo or all of those Strateg￿ priorities. It requires NEA to work over SU￿esSive years lo build
broader and stronger movement to erad￿te fuel wvety xross the UK.
Objectiv￿. stiategles and a¢tiviti•s
ob"ectives for the
ear and
rinci
l a¢tiviies undertaken
We expanded the reach of our services, suppO￿g more households directly and reaching into more marginalised
communities.
We developed major new programmes of work Wound cokl homes related health iff*)acts and cc*))munity support.
We pushed for change from companies. regulators. and Govemment to make the energy mafkel more responsNe to
the need of fuel poor households.
We worked conslructivety with Govemment in England. Wales. and Norttwn I￿land to delNer action lo back up fuel
poverty straleg*s.
We stepped up our role as a convenor for the fud povety rnovement. especialty wrth our in-person regional fvel
povety forums.
We began iMp￿MentIng a business transfom)alion prc*)ramme to make NEA more a9ik and effective across all our
activities.
NEA end5 the year bigger. stronger. and better equipped to defiver on our mhssion and strategy.
Paye 8 Lrf43

EfV4ryy Aaion IOp•rabng as NEAI
TRUSTEES ANNUAL REPORT INCLUOING THÉ STRATEGIC REP(*iT FOR THE YEAR ENDED 31 klARCH 2025
During 2024125 NEA has delivered on ib three key prioribes of Tackliig the W￿st First. Support Guaranteed an.d A
Decade of Delivery as delailed belcthr..
Supportlng householders
In 2024125 National Energy Action extended support to many more clients and communits'es. We focused our support
on case management for households in the I￿st vulnerable circumstan￿$ addre$5ing dee*sealed challenges, often
with life-ehanging outcomes.
In 2024125 NB4 supwrted Ihousands c* clients..
12.477 ¢l￿tS supported through our services
Of which..
8,S59 re¢oived energy
2.845 received benefrts advice
The clients that we supported displayed a high level of need:
85% were alrea(ty experiencirvJ subjeclive fuel poverty- for 81% of the time this was due to cost of energy,
30% of the time due lo energy inefficiency of the property and 9% because the heats'ng system was not
workin9 {often one or more of these reasons)
24% had fuel debt upon entering the service. average of around £727
Of cli8nts who received emergency fuel ¥0￿her suptx)rt'.
77% were going completety without healing or eleclricity or severely limiling its use,
23Q/d were falling into debt with their supplier,
46% were ¢bse lo or already using emergency credit
We kn¢)w our clients were likety lo eyperience hwghtened vulnerability..
63% had an income of les5 than £16,CK)O
18Ytr had an income of ￿s$ than £8.0Tr)
67% had one or more health eondrtions
47% had dependent children
66% INed in the rented sector
We made a malerk41 drfIeren￿ lo our d￿nts. bringry direct financial benefits..
Our Beneffts Advice resumed in dryl addrth￿aI financial be￿fft$ to cl￿ts of £5,643,756
Energy Advicè provided £548,948 of direct benefit
Crisis & Hardship provided £89.409 of direct benefrt
We issued Energy vouchers to the value of £839.956
Fuel Debt Relief provided £75,893 for clients
Energy efficiency measures are ￿lculated to have achwed £989.347 in direct benefts
After being supported by Nab'onal Energy Action..
52% worr¢ed less about paying their energy bills
45% worried less about paying other household bills
42% were able lo reduce or pay off energy debt(s)
59•/0 felt more confKlent in communicating with their energy supplier
68°A knew more about saving energy and keeping heamhy * home
57% felt more able lo understsnd and manage energy bills
40% said moukl or dampness in their home ha5 improved.
PaJE 9 0143

Nauonai E￿rgY Acvon IOpw4ting •$ MEAI
TRUSTEES A￿VAL REPORT I￿LU01NG THE STFWTEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025
Spotllght focus: Wamiing Cornrnunitios
Warming Communities is a collaborative, communty-led approach to energy advice. using 130 partnerships across the
county lo develop bespoke supp)rt f¢X some of the most vulnerable elients in the energy market.
Through these partnerships we have devewd ins￿ht on best pract￿ and barriers to suppNt ￿ the energy market,
adV￿e sector and wKler ins1itut￿fis for groups ineluding.. neurodivergenl indivKluals', refugees and asylum seekers-,
domest￿ v￿lenCe victims" Gypsy. R(￿a and Traveller C(mmunities" and many more.
Our Wamiing Comrnunilies projects have resFonded to Specffj￿ geographies and demographics of need- recognising
that fuel wverty looks and presents drfferenlty aeros5 the UK The delNery m¢>Jel and approach that we used meant
that we were ablè to gel the right support delivered in the nN)st apprcprrdte and accessible way. to places where it was
most needed.
Spotlight focus: Rebulldlng Tntst in Fishwick
Our FiShw￿k extemal wall insUlat￿n project in p￿s1on tumed a fai￿ retrofit into an aWard￿Winning rn98ngration.
Winner- RegeneratN)n & Retrofft Award, North Wlest Regional Construcbon Awards
Our evaluation of the project. due to be published in 2025r26. revealed we..
Tackled severe damp and moukl caused by previous poor installations
Rebuilt trust wrth residents and delivered real change with partners Seddon Construction Limited and Atdrock
Surveyors Limited
Spotllght focus: Warn) Homes. Healthy Futures programme
Our work connecting the dots betsveen health and fijel poverty is one of our strategic PriOfbtie5 over the next few years
and beyond. Our Warm Homes, Healthy Futures programme of work is a critical part of this. The programme 15 funded
by the Gas Oistribulion Network's Vulnerability and Carbon Monoxide Allowan￿ IVCMA) and uses an innovative
model which flexibly targets support al households living with hearth conditions and disabililyas across the areas in
England, Scotland and Wales that demonstrate high levels of depriVat￿n and hwJh burdens of health inequalities.
Crucially. it does so through local delNery partnerships and by developing and deepening our relationships with health
and social care professionals.
By March 2025 we had:
Supported households in more than 50 drflerent places in England. Scolland, and Wales
Developed partnerships wrth 17 specialist energy advice arid support organisatK)ns and more than 30 heakh
and soaal eare referral partners.
Ralslng Awareness
In 2024125 NEA used its unique posthon as a membership organisalion. a training provider, a convencrf across the fuel
poverty movement and as a Irusled source of infomiatK)n to increase awareness around fuel poverty issues and
increase the capacity of those eoncerned to address fuel p)verty.
We provided a wide range of excellent training cour5e5.'
6,738 frontline workers trained
21 Subjects ¢overed
5 accredi(ed qualificat￿n5
This training provisK•n was provthd in many fomials including webinats. e-leamirtg pLalform$. and in person fomats.
Our training boosted knowledje and confidence to adwse others and devek)p services across rmre than 10 diff8r8nt
sectors from heatth and education to local authorities and ub.lity companies.
We responded lo emerging client needs by creating new C(￿rseS that will he¥> frontline workers to respond
effeolivety.
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We partnered with Walefwise to launch a new eourse on 'Supporting Consumets in the Water and Energy Sectoff and
introduced a course designed tr) provKle"Mental HeS￿h SupFQrt for Vlorkers".
Leamers reported significant increase in their confidence and capabilty.
Knowledge ralirh3 by leamers as "g¢xdexceNenf rose from 30% to 9
Confidence to advise others increased from 30% to 93%
For accred¢led learners. knowledge jumped from 1YA to 95%. and confthice from 11% to 84%
The reach lo clients provided by our leamers was an esb"mated 3A5 million people in 2024r25, extending our impact
Ihrtyjgh partnership to millK)ns of vulnerable households.
Trnining in Parllament..
We trained over 100 MP caseworkers on supporting constituents facing fuel poverty and debt. This activity equipped
caseworkers with Practical t￿13 to assist vulnerable househokls across the UK.
Energy in education
Our education workshops talk lo young people ab)ut energy efficiery and fuel povety in a sensitive and accessible
manner. We trained 2,803 Students frcrn PTimary school to university. emb&Jding energy awareness in education from
earfy on, building resilien¢e. and encouraging peer-lo-peer leaming.
Spotlight: Energy gducatlon Sn L•icostei
Over the last year NEA has increased our engagement wth ￿h0o7 age chihyren. We delivered 55 education
workshops for Key Stage 2 children in Sch￿1$ in Leicester_ In this project we W￿ed wilh 1.646 primary school pupils
helping them understand more about the energy they use in their homes and schoo15. They were empowered to learn
about energy. All the s¢h¢)ols we worked wrth rated the knwiedge gained by the Children and Ihe resoU￿eS used as
either good or excellent.
Spotlight: designing a classroom for the fulure
In partnership with E.ON and Coventy Cty Council, we introduced hundreds of Year 5 pupils to renewable energy and
SUStainabil"ty. Students explored how green teCh￿l09Y can shape homes. schwls and even their lulure careers. Their
creatNe invenlions included a solar-powered pen and a pedaI-ptr￿ered smart speaker.
After the project. students were more I￿elY to..
Value renewable energy for the planevs future
Believe they can make a drfference to help the plant
Feel excited about future green careers
Imagine future jobs that don't even exist yet
We launched three downloadable assemblies for Key Stages 1-3. ahgning with PSHE and ￿lence ¢urricuL4. Our work
was a great example of how energy related education can provide the opportunity lo embed knowledge and
behaviouis across all ages. which can then have a posib.ve impact across generatKJns.
Hglplng students live bettor
We partnered with Students Organising for Sustainability to support unNersity students in private rentsls by training
them lo carry out energy audits and give ad¥￿e equipping student union offws lo guide peers on housing and energy
efficiency.
Providing the fuel wverty message over many media platloms..
5.036 mentions or appeara￿e$ in print and on broadcast out
Almost 10 million people reached on our Fuel Poverty Awareness Day
21.504 followers across our social medH platfomis with ¢lcBe to 900.000 accounts reached
AlrTh)st 120.000 rwlle visited our website viewing 860,149 pages
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M￿01￿1 Enoryy IOp4BUng as NEAI
TRUSTEES ￿NuAl REPORT INCLUDING THE STFthTEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2025
Almost 1.500 people used our Recite Me Ateessibilty web fvnction lo access conlenl in languages including
Tigrinya. Ukraink4n, Urdu. Amhark%, Arabic. Petson. Ta￿ar￿Se and Mandarin as well as use features such
as magnrf*r. screenmask. screen reader. font enkrger and njler.
Building our membership bas•
Increasing NEA'$ membership pwdes rN)re opportunities to share infomi8tion and insight and offer training and other
opp¢rtunrties lo more organisalions. During 2024r25 we conbnued lo offer free membership ta broaden the fuel povety
movement..
716 Standard Members
44 Business Supporter Group membe
Ragional Fuel Poverty Forums
Our events programme meant we could engage wtth key stskeholders from across sectors. enabling them to join their
voices lo ours and strengthen our advocacy and campaMJns. One of the key ways in which we engage members was
through our 20 regional fvel povety forums which attracted 771 attendees. almosl all of whom are activety engaged in
supporting fuel poor households in their communth"es.
These forums make a difference:
86 /• said they wll now be ab￿ lo better support househokls directy
90% said they now be ab￿ lo better work with others to support househohJ$
90Y• said they now had clearer perspeclNe on polw and advocacy priorit￿S
95% said Ihey were able lo meaningfulty en9age wth both exiskn"n9 and new partners
99% of respondent5 were either'very 5ab.sr￿d' or'sa1LSf￿d. wilh NEA'5 Fuel Poverty Forum
Setting Ihe ton8 on the national stsge
National Eneryy Actlon's Annual Conf•rence, Ll¥•rpool 27-29 January 2025
Over 350 delegates gathered for three days of insight. acb"on. and collaboration. 36 expert speakers,
including Miatta Fahnbulleh MP and Mayor Steve Rolheram, the event spotlighted urgent acli¢)n on fuel poverty and
the upcoming Warm Homes Pjan. There were also opportuntties to ne￿Ork with over 20 exhlbitors. lo c￿018
partnerships that WOLbld direct help al households who most need the SUFVOrt.
90% of attendees gained clearer priorities for both immediate and k>ng-terrn household Support
690A fell tr*tter equipped to support households directly
94% were satisfied wrth the event over811
90% made meaningful connectK￿S
Keeplng fuel poverty on the parfiamentsry agenda
We brought our frontline work lo Westminster. hosting a dropin session for MPS and stakeholders. Wrth 30 MPS and
staffèrs attending, the event showcased pra￿￿1 ways to support constiluenls facing fuel povety.
Enhanced undgrstandlng of fvel poverty through our rosearch:
Launched and added over 100 stories to our lived eXper￿nCe libr8ry
Introduced new systems lo standardise our approach lo evaluatDn and how we devebp and apply our dats
insights
Sutveyed almost 2,000 petsp￿ wrth exper*nce of fuel povety
Surveyed almost 600 professionals Working to address fvel p)vety
Worked with almost 70 clients lo provide ys their direct testimonies
Spoke with around 800 stakeholders aboul their experiences
Collected almost 50 hours of audio testimon
Held over 80 slakeholder discussion groups
Published 7 ieseareh reports
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ional Enonw Action IOp8raiing as NEAI
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Launehed a new Insights lo Impact nelwryk, putting innovab'on, leaming and cdlaboration at the forefront of
how we appty insight
Ralslng awarenes¥ through our fundraising actlvllles..
Vve held our largest ever G￿al North Run with 29 runner5 taking part for Team NEA
Our second annual Walk for warn￿h was attended by around 40 people in NewCas￿e. and others taking part
further afield
Over 100 people took part in fundraising events to SUPFK¥t us. indudin9 a 6.OCQkTn joumey challenge and
climbing Mt Kilimanjarol
We ran our Christmas campaign. Operation Wamith, for a second year. conn&ling with new and existing
svpporters. raising lrfe-changing funds for people struggling over winter
Over 40 individuals and organisat￿ftS supported us with our Nation's Biggest HousewamiirvJ. Aclivib'es
included cake sales. games and helping lo pack our V¥fjnler Wamilh Support Packs
Almost 200 volunteers frcfn across 5 organisatKJns spent 33 hour5 packing 2,500 Winter Warmth Supp)rt
pxks
Achieving enduring change
In 2024r25 National Energy Action campaigned to tum awareness of fuel poverty into decisr¥e action fr¢xn
Governments, parliaments. public bodies and private companies.
Fuel Povèrty on the National Agenda
Our Manifesto for Homes shaped nakn.onal debate. calling for a fN&point pLqn on energy e￿lencY and legal
fuel povety duties
Aftef nearty a decade of advctacy, the Energy Secretary announeed plans to decarbonise rented homes,
directly ￿fleCtIng our long-lerm campaign goals
We led over 100 rnember organisations in backing a knrst-fir5f approach in the new fuel povety strategy
for England, pushing lo retain kgal largets and focus on INed experience
Raising Standards in the Rented S•ctor
Our adv¢xacy helped trigger a UK Government consuttation to tighten energy efficiency ru￿5 in the private
rented sector in England and Wajes
Our evklence helped bring us closer to enhanced tenant protections. enforceable stsndards. and a 'Warmlh
Firsy approach
Th• Hiddon Cost of Rationing Hgat
In partnership %wth Saword Universty's Energy House. we investigated the real impact of households cutting back on
healing. We found that households who turned down the healing in their home5 to heal th8ir homes lo just 16 degrees,
well bel¢)w safe indoor temperatures. onty saved 66 pence a day. but exposed themselves si9nifKanl health risks.
Maklng energy efficiency mor• accesslble
Changes lo the Groat British Insulation S¢h•me made by the UK Government aligned with our
recommendations. unlocking more funding and flexibility to tsCk￿ fuel poverty
Puttin9 vulnerability at the heart of regulation
Through sustained engagement with Ofgem. we infiuerKed rts 2025r26 strategy to..
En$ure fair pri¢es and quality service
Promote flnan¢6al resllionce and sustalnable competltlon
Ofgem also committed to knng-standing Nab'onal Energy ktion's calls for change including:
A new debt rellef scheme
Tackling hlgh standing charges
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TRUSTEES AMNUAL REPORT INCLUOING THE STRATEGIC REPORT FOR THE YEAR ENDED 31 PMRCH 2025
NEA Cymru: Leading the Fight Ag•in$t Fu•1 Poverty in Wales
We gave oral and WTrtien evhdence to the Senedd Equality and Sc¢ial Justice Committee. he4)ing shape Its inquiry into
fuel poverty and the Wam Homes Programme. As a resutt. the Committee called for..
Interim fuel rthety targets by Septemter 2025
A scaled-up Warm Homes Programme
Urgent rollout of a area-based scheme
We also presented lo the secretariat for the Senedd Cross Party Group on Fuel Poverty arKI Energy Efficiency.
ensuring the issue stays firmty on the p)litKal agenda.
Seeuring Emergency Heating Support
Our campaigning led lo a key win: the Nesl scheme now guarantees bOi￿r repairs or rePla￿rnents for all eligible
households without heatin9 or hol water. ensurirvJ crisis SUPFQrt even when heat punws are not viable.
Tackling Local Challenges HeadQn
We launched the Gwynedd Fuel Poverty Partnetship, targeting the area with Wales, highest fuel povety rates. Thi5
plac&based approach addresses unique rural and hougng challenges.
A Trusted Voice Across Wales
We engaged regularly with=
Cabinet Secretaries and Members of the Senedd
Ofgem, co81ilions, advisory pane15. and the Archbishop of Wales
Welsh media and natsonal events on thild poverty. financial wellbeing. and digital vulnerability
NEA Nl: Puttlng fuel poverty al heart of policy in Northern Ireland
Shaping a New Fuel Poverty Strategy
We've long cal￿d for an updated Fuel Poverty Strategy in Northem Ireland along wrth a joined-up approach across
departrnen15 and sectors. During 2024125, we..
Engaged direclty with the Oeparlment for Communities and sat on ts Fuel Poverty & Just Transition Reference
Panel
Welcomed the draft slralegy's dire¢lion, tr￿t pushed for clear largets. full funding. and a detailed action plan
Driving a Just Eneryy Transition
We prowded expert input on net zero wlicies across all housing tenures
As a Board Member of Energycbud. we supported pikjts delivering free hot water to homes using surplus wind
energy, funded by Ihe Nl Housing ExeeutNe.
Securing Support for Vuln¢rabl• Households
We responded to key consultations. including".
Utility Regulator's 2025126 Forward Work Programme
Consumer Council Nl's Forward Work Programme 2025126
nler Fuel Payment Equality Impact ASseSs￿nt by the Department for Cornmunilies
Our advocacy helped secure an aulomalic, one-off £100 Pension Age Fuel Supwt Payment for 250.OCQ pensK)ners.
vital safety nel after eligibility cut5 to Wnter Fuel Payment eligibility.
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tional Er*rgy Aciion IOpwatlThg as NEAI
TRUSTEES ANNUAL REPORT INCLufJNG THE STRATEG￿ REPORT FOR THE YEAR ENDED 31 K14RCH 2025
K•eping Pressur• on Policymakerd
We maintsined strong engagement with MPS. MLAS. and key stakeholders to..
Champion domestic energy efficiency
Push for oil prKe regulab'on (used by 68% of Nl households)
Ensure a just transittijn that leaves no one behind
Supportlng member8
By the end (rf March 2025 NEA had 711 Asscciale Members of wh￿h 203 were Enhanced Mernbers (fee paying} and
508 were Supporting Members (free membership). NEA also ha5 44 members of its Business Supporters Group
(BSGI. During 2024125 NEA held..
2 in-person member conferences in Skipton in October 2024 and in London in Ma￿h 2025. These were
attended by 48 delegates repfesents'ng 23 BSG member organisations. Speakets included representatives
from the Department for Energy Securty and Net Zero. KÈst Yorkshire Combined Authority. Skipton Building
SoC￿ty. Northem Gas Ne￿OrkS, Impact for UTban Health, and Generation Rent.
2 online 'Spollighl' sessions featuring 1￿MberS E.ON Nexl and Cadent who presented to over 140 NEA
Associate Members and Business SupporteTS.
In April 2024, a prqecl spotluht session attracted 105 members and fc¢used on best praclice guidelines and
real-workl examples of vulnerability-first approaches. In June 2024. NEA outlined its key priorrt￿$ for the
upcoming general election and the next UK govemment to an aud￿nce of 90 members. In November 2024, a
Budget update expanded on these Pr￿lIbe$ and offered further direction for po]￿Y engagement, drawing
participation from 212 membefs.
This Interacti￿ wth our members enables the sharing of insight and helps to shape NEA Fjolicy developments and
ampaign5.
K8y p•rforniance indicatorn
KPIS for 2024125 were set to ensure the financial F#)Sition of the Charity remains stroro. that intemal systems are
robust and that the Charity continues to deliver the three strategic aims.
Itb 2024125..
Financial Review
NEA had bu¢Jgeted for a break even budget but has produeed a surplus on actIV￿e$ of £1,099.617. The main r&asons
for the increased surplus is lower stsffing costs and higher bank inlerest [￿eiPts than anticipated.
The Statement of Financial Aclmlies ISOFAI shows a nel expenditure on unrestricted aclivilies, before transfers, of
£326,93412023124". £429,377). The transfers into the Charty's General Reserve a￿ detailed bek)w and the balance on
it has increased by £1.565,523 from £4.283.866 at 31 March 2024 10 £5,849,389 {2023124 £952.354 increasel. The
reason for the FQSitive movement is the transfer of £1.426.551 from the Restr￿ted Reserve lo the General Reserve as
a result of a surplus being eamed on the 2024r25 reSIr￿ed aclivrties of the Charity.
In accordance with the Reserves Policy. during 2022r23. as there was a s￿nth¢ant increase in donations received by
the charity. the decis¢on was made by the Board lo establish a designated reserve of £1,277,700. During 2024125,
£467.610 of this reserve has treen expended and the remaining funds of £693,808 held in this reserve will be
expended in future financial years furthering the Charrtab￿ aims of the charity and will include hardship grants.
inletventions in relat￿n to the Net Zem Transition agenda and Iwo major Advocacy Campaigns.
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M•ts'oMI Enorgy A¢tion Ioperniiry •$ NEAI
TRUSTEES ANNUAL IIEPORT INCLUDING THE STRATEGIC REPORT FOR TrE YEAR ENOED 31 MARCH 2025
SOFA Net Expendrtuie- Unrestricted Funds
Expenditure incurred from Designated Reserve
Transfer from Restricled Funds
Unrealised Gain on Listed investments
Increase In General Reserve
1326,9341
467,610
1,426,551
1,703
1.565,523
DelNe
87% of the work programme was SUC￿Sfv1IY delNered wth 3% of the work programme caNied forward and 10%
rephased into 202512612024r25.. 93% of the work programme delivered with 7% ofwork programmg ￿Tried lo￿ard1.
Mana
ement
During 2024125. NEA has adapted to increased capacity to accommodate demand for servi￿3 during the current
economie climate. The transformats.on of core processes and systems continues lo ensure that NEA remains flexible.
robust. and impactlul.
Warni Zones CIC
Warm Zones CIC IWZI was a Whol￿ (x¥ned subshYi8ry of NEA During 2018119 Warrn Zones Diwlors placed the
¢ompany into administration and by the efKI of the 2018119 Warm Zones had been ￿aCed into l*]uidation.
At the time of liquidation WZ owed NEA £1.739.001 aThJ all recoverable funds due from the IKJuKlator of WZ were
received during 2023124. Provision has been included in NEA'S accounts in previous financial years foT the WZ nel
unrecoverable balanee of £1.083,140131 March 2024 £1.083.1401.
The signrficant level of provision which has been made has reduced NBA reseNes. but the Board is confident that
NEA'S reserves and financial arrangemenls are adequate lo ensure that the charity remains a going coneem.
Grgen Ngtwoik enoryy
During 2020121, work was carried out on behaw of Green Netwwk Energy (GNE) in Telal￿n to the Warm Homes
Discount scheme bul in January 2021 GNE entered adminislratM)n. At the time of the adminislralion GNE owed NEA
£413,867. During 2024125, based on an update from the I￿uldatOrS of GNE in April 2025, the likely recovery rale has
improve(I from 10p - 20pl£ to 17p- 23pl£. This has resurted in 8 £28.970 release of the GNE bad debt provision which
has been processed through the charty's 2024125 Statement of Financial ActivrtEs. As at 31 March 2025 the GNE net
unrecoverable balance is £343.510 {31 March 2024 £372.480). The remaining recoverable balance of £70,357 15
included wrthin NEA'S trade debtor figure at 31 March 2025 (31 March 2024 £41.3871 wh￿h is disclosed in note 15 and
it is expected that the outstanding sum will be received in full.
Pnnci
al Income Sources and Fundraisin
NEA'S income is derived principalty from delivery of serviees for a wide range of organisalions. The Statement of
Financial Aelivities shows that total income increased by £2.050,686 from a lotal of £13.293.157 in 2023124 10
£15.343.843 in 2024125, a 15% InC￿aSe. Tr increase is principally a resutt of grcrwth in consultancy and sponsorship
income during 2024125.
During 2024125, £485,920 of incc¥ne was recewed from donat￿n$ whKh is £669,020 less than Ihe £1.154.940 which
was received in 2023124. The donations received during the year have been from both organisalions and individuals.
Since 2022123, P￿doMInan￿Y due lo bolh the energy and cost of INing erises. NEA'S public profile has been raised
Signif￿antlY wh￿h has resulted in signrficanl donations. It is the charity's intention to use this income to further its
charitable aims and objectives and lo this end, the chanty established a designated reserve in 2022123 of £1,277,700.
During 2024125. £467,610 of this designated reserve has teen expended and Ihe balance remaining on il as 8131
March 2025 is £693,808. These funds have been used and will be used in future financial year5 to pay for hardship
grants, inlervenlions in relation to the Net Zero Transition agenda and Major Advocacy Campaigns.
Consultancy and Sponsorship income have increased SKJnifJCant￿ in total by £2.553.194 from a total of £3,785,767 in
2023124 to £6,338,961 in 2024125. The main reason for this growth Can te attributable lo the charity being awarded
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Ma￿0￿al Erwgy A¢Yon (Qpwaonu as NEAI
TRUSTEESANNUAL REPORT INCLUDING THE STFWTEGIC REPORT FOR THEYEAR ENDED 31 KWICH 2025
additional funding for Ihe Warm Homes Healthy Futures prograrnme olworks which is fvnded by a number of
organisations which inelude Caden( Northern Gas Nelwofks, SGN and Wales & Vkst Ub"litE$.
Grant income has increased slighlty by £16,106 from £7,e67.776 in 2023124 to £7.883.881 in 2024125. The chanty
continues to be awarded funding by a variety of funders which include NatK)nal Grid. British Gas, OVO Energy, E.ON
Nexi, EDF Energy, Good Energy. Scottish Power, Octopus Energy and Skipton Building Society. This continued l&vel
of grant income has enabled the chanty to help more vulnerab￿, low income ￿)USehOld5 by funding fuel payments,
repairs and replaeements of boikrs and ￿ntral heabng systems. the distributv)n of winter warnilh packs and essentsal
energy efficient household items, and the provision of b)Ih weffare benefrts and energy advice and training within
community settings. From 2022123 the Fishwick- Preston projecfs contractors Sed6)n Construction Limited were
funded to repair 45 homes. these hornes had failed extemal wall Insukl￿n {EW} removed and prObl￿S caused by
damp penelralion rectifjed. New extemal wall insulation was installed on 43 of those houses- ￿¢upanIS refused
this after the failed EW had been removed. During 2024f25, Seddon Construct￿n Limrted. undertook the final
completion of the rectification works and any additional remedial V￿rk required under the defect peric#J$ for the tsyo
phases of work. This project generated wicome of £319.413 which represents a d￿rease of income of £1.965.256
when compared to 2023124.
Fundraisin
NEA continues lo receNe income from general public fundraising through fundraising campaigns. events and
initiatives. In order to respond to tl)iS OFPOrtunity, a fundraising team was established wrthin the Fundraising and
Partnerships department. The fundraising team continues to comply with both the Charity Commission regulations and
the Fundraising Regulator CcAJe of Practice lo ensure responsible and eth￿al fundraising activities. A fundraising
Customer Relationship Management {CRM) system was impiemenled by the team lo safeguard donors data and
ensure full compliance with the Charity Commission's regulations and the Fundraising Regulator Code of Pract￿e. No
complaints have been received to date by the charity regarding ts fundraising acb"vities.
Investment
owers and lic
Under the Articles of Association, the Charity has the power to invest in any way the Trustees deem appropriate. The
Trustees, having regard to the IiquKlity requirements ol operating the Charity, its Reserves Policy and risks inherent in
different vehicles for investment, continue to operate a policy of keeping availab￿ funds in interest deposit accounts
with ils bankers HSBC and Santander and with the CCLA Deposrt Fund. prioritising security arid liquhlity ahead of
yield.
Grant Makin
NEA makes granls to institutions to further each of Ihe three charitsble aims. Grants are funded by NEA'S funders and
the volume and value of grants made are agreed wrth the funders. Grants are paid subject lo the criteria sel out by the
funder. Further detail of grants awarded lo institutions in the year can be found in note 9. In addition. NEA makes
grants lo individuals under hardship funtj arrangements. These cases are referred lo NEA by various care and
voluntary organisalions which work directly with vulnerable families and indwiduals.
Reserves Poli
The General Reserye wh￿h represents an accumulalion of surpluses from eamed incorre. is available to enable the .
Charity lo continue to fulfil Its objectives. lo meet existing commitments and lo prowde funds for tangible asset
replacement and project devekjpmenl. The poly. agreed by the Board of Trustees in May 2025, is reviewed annually
and aims to provide suffKienl reserves lo meet contractual commitments and a risk-assessed level of funds to ensure
the Charty remains a going-concern over the medium term. The P￿itty also aims to ensure that reseNes are not
excessive. The range agreed as appropriate foi 2024125 is £3.6 millK)n to £4.4 million. The Trustees regularly monitor
the risks facing the Charity allowing them to test the adequacy of the reserves policy in the light of the prevailing
economic situation and the current funding climate. The General Reserve as at 31 March 2025 was £5.849,389
{2023124'. £4,283.8661
During 2022123. the Board approved the creation of a desunated reserve. The desynaled reserve of £1.277,700 as al
31 March 2023 related lo donations receNed during 2022r23. During 2023124. £116.282 of this fvnd was expended
and during 2024125 a further £467.610 was utilised. The remaining funds of £693,808 in Ihts reseNe as al 31 March
2025 will be used in future financial years to pay for hardship grants. interventions in relation to the Net Zero Transition
agenda and major Advocaw Campaigns.
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Natlonal EMTWY Action IOport1ing •¥ NEAI
TRUSTEES ANNUAL REP￿ IPKLLIDING THE STRATEGIC REPORT FOR THE YEAR ENDED 31 MARCH 2tr25
Reserves currenty exceed the proposed upper reserves level of £4.4m and are expected to increase throughout the
medium torm to 31 March 2028. The plan lo reduce NEA reserves to within the preferroj range has been approved by
the Board in May 2025.
Golng concern conskleratlon
The Board and senior management have conshdered both the level of reserves and the ongoing impact of the cost
living and energy crises on the charity. Following a review of cash forecasts, planned operations and financial
implications. a saltsfactory percentage of ineome has been secured for the next 12 months and there is Suffic￿fjt
anticipated income lo cover the costs of the charty well into 2025126. Taknng into account all potential limitations on the
delivery of outcomes or the finalising of incOff￿ streams. over the next 12 months, the charity is satisfied that it remains
in a satisfactory financial posit￿ as a going ￿cern and it will endeavour to maintsin its reserves po$il*)n.
Plans for the future and new opportunities
Our Thret-year Business Plan
In 2024125 NEA Continued to deliver against our 2022r25 business plan W0￿$treamS, and also to prepare for a Shift to
a more fundamentsl business transformation pro3ramme lo design. develop. IMP￿Ment and embed a new set of
operating Systems across our prcyect management. HR. Finanee. Business Intelligènce and Knowledge Managemenl
functions
The 2022125 business plan Klenlthes fNe core challenges and e￿ht key transformation workstreams. The core
challenge5 will inform our annual planning. They are..
1. The cost of living and the energy crises will continue to chalbènge NEA a5 an advocate and advice provider. We do
not aim to be a large-scale ath.￿ provider so we need to be clear what we provide, how we provhde IL what the
limits and boundarles of that support are and what powerful insight we ean generate.
2. Polrtical considerations could threaten progress in some of our key advocacy areas or it couFd create opportunities
for radical changes in the approach lo fuel poverty and warm homes. We may need lo surf polit￿al opportunity, not
work wlhin a stsble Folicy regime.
3. Energy Efficiency in fuel poor h(￿neS Ls at the heart of our Strategy. However. actKJn to deliver Warm Homes within
the deearbonisation of heal agenda may remain al loo small a scale to have a significant impact. Longer term
solutions lo fuel povety need to be promoted akjngskle lor to compensate for inadequate) mitigation acllon.
4. The comp)silion and regulatory framework for the retail energy market wll te subject lo significant change.
Consolidation of suppliers, reduction of ¢osl base and measures lo stsbilise the retail market present an
opportunity to put in pLgce deeper price protection for low-income h￿Sehold$ alongside like￿ changes to the price
cap mechanism.
5. How comes out the other end of the COVID restrictions eould change the Character ofthe charity as a place
lo work, our delNery models, our recruitment, ￿0MmodatIon strategies. systems. and procedures. The charity,
our people. partners, and clients have a range of preferences and neets.
A number of Iransilional workslreams are ouuined in our business plan to help NEA respond positivety to a number of
challenge5. Delivery on the workslreams is staggered over the three year life of the buwness plan, but work on all of
them is Unde￿ay. Each workslream is summarised below".
Advi¢9 S•rvic• Strategy
NEA supports thousands of households each year. ￿ do not plan to grow into a large-scale adV￿e provider. bul we
will continue lo provide adviee lo help households. understsnd their issues, understand the strengths and weaknesses
of support programmes and give NEA aijthority as an advctate. This delivery also generates imwrtanl income lo fund
the charity's campaiwing aclNity. During 2024125 we were a mu11￿Channel advice provKler.
Aim.. To slruclure our advice services lo deliver an effective. impactful experience for our clients, alk)w our teams lo
work efficiently and with adequate supp)rt and lo provide the Charity with the authority lo speak on behalf of fuel poor
and vulnerable household5.
Page 18 014J

14alional Entryy Action I0￿"n9 a8 NEA)
TRUSTEES ANNUAL REPORT IKLUDNG THE STRATEGIC REPORT FOR THE YEAR ENOED 31 2025
Integratlng Polky and Praclice
We are the leading advocacy organisatw)n for those in or at risk of fvel poveity. Vle are also a sbjnificanl service
delivery body. We aim to fflake an ever clearer and stronger connection bets￿en the instqhi from our engagement with
clients and the design and delivery of polw and programme Intervent￿nS.
Aim.. NEA'S operational delivery embeds best practice as set out by our wlicy and advocacy work which is in turn
informed by evidence-based insvJhts. Our teams have a better understsnding of the wotk we do in other areas of the
organisation, the fole they play in delivering our wmjer Strateg￿ agenda, and in turn, Ihe impacts we make for fuel poor
households.
Flèxibility and Efficiency
Covid kjckdown changed assumptK)ns at￿ut how organisations work and how they deliver against their priorities. At
the same lim9 Ihe grovAh of the Charity required NEA lo adapt intemal syslems and ways of working lo exploit P05ilive
opportunities for the charity and our Feopk.
Aim." To cre* employment conditions that offer fiexibility to colleagugs. attract and retsin high calibre applicants and
thal enables the chanty to deliver eff￿11¥dy and eff￿lent￿ for the benefrt of our benefickgries.
Diverse and Sustainable Funding
To ensure the sustainability of as a larger organisation, we need to diversify our sources of fvnd￿g lo permit an
increase in unrestricted resource for our advocacy functions and to reduce dependence on the restrtlive nature of
industry and defined funding. To do this requires a strong rev￿ of 5ki115 and ￿mpetenC￿$. ambitions and focus,
brand projection.
Aim.. We become more active across our ￿)re energy seclor Supwrters. more imaginatNe in our fvndraising and
partnerships $0 we can be more impacthil both in reach and in outcomes.
A Loudervoice
Numbers of people in fuel poverty are unlikety lo Teduce. opwrtunities to drive moTe rad￿al solutions to fuel poverty
are available but they exist within a very crowded environment around energy polic￿S, low earbon priorities, health
PTIOTilies and otheTS. We need to artKul*e the experience of hoUSeho￿S in fuel FM)vety ever more kjudly. Our ambition
with media, effectweness in using case studies. ckrity of v0￿e and persIStsn￿ of approach will all ne￿ to be up lo the
job.
Aim.. We will grow our advocacy and Campa￿ning capabilty and mpac( to deliver the 9reatesl positive impact for
those living in fuel poverty.
A Blgger Movom•nl
NEA is part of a bigger fuel poverty movement and the bigger that movement the more effective NEA will be as
campaigner, facililaloi of action and delivery partner. The movemenl B broader than our membership, but that
membership is vital lo help others see how their prioritie5 fil with fuel poverty al￿Viation and how small actions add
weight and power to a shared mission. We have made good Steps but will use the energy crisis and the Net Zero
imperative to grow the rnovemenl.
Aim.. We will not ach¢eve our wsp)n alone. we will grow the network of ¢xganisatv)ns committed to our Vis￿n, lo amplify
our voice, and raise fuel poverty up the agenda.
Busin￿5 Intelliggn
Effedive business intelligence relies on equal￿ effectNe systems and proeesses. Changes to the design and delivery
of projects, partners, fvnding types. repo￿"ng requirements and client information has evolved. As a resur(, there are
l(x) many moving parts to our procedures ar￿ we need to make sure that we rab"onalise. sinwlify and make these fil for
the foreseeable fLrture.
Aim.. To transfomi our inlemal operating systems to delTver accurate and timely inforMa￿n flows. increasing reporting
eapability and to support reliable analysis and pniection.
P￿190143

NaiTroMI Enoryy Actlon 10t￿1￿ as NEAI
TRUSTEES ANNUAL REPORT INCLUDING THE STRATEGIC REPORT FOR THE YEhR ENDED 31 MARCH 2025
Evaluating Progress
This business plan begins a signrfieant transformation programme across NEA. We have identsfied areas which are
essential for NEA to move forward effectsvety and with greater impact. We have also identsfied inevitable
dependencies, contingencies. and pineh points. We will build a culture of open evaluation of SUC￿$$ and setbacks lo
keep our strategy and business plan alive and relevant for staff, SMT and trustees.
Aim." We understand how effective we are in progressing our strategic aims. alb4ving ￿ the opprylunity to share
success, revw and re-assess our priorities and lake correctNe actions where required.
Prospects for 202W26
NEA will revisil our long-lerm strategic priorities in 2025r26. NEA has gruwn into a larger charty. In 2024125 we began
a business Iransformalion programme to bring our capabilities, systems and processes into line with our size and
omplexty.
Fuel povety numbers will remain al conceming leveL8. The UK Govemment's options for de￿rbOni￿n9 homes and
addressing fuel P¢)verty will be confirmed. Those opbons may support NEA priorities or NEA may need lo adapt to new
ircumstances.
Demand for our services will remain high, arnl although we added greater capacity in 2024125. we will not be able lo
support everyone who approaches us. arKI the challenge of supporting ¢l￿nIS adequately will not diminish.
Wam Homes, Healthy Futures, our major ktal prograrnme focused on fuel Frtx)r households with health conditions,
will be consolidated and deliver strong outcomes for clients. Our retrofit demonstration projects and community support
will lake shape. We expect these programmes to change the shape of NEA'S se￿iCe delivery and enhance our
proVis￿n to fuel poor househokls_
For 2025126 we will build on internal systems Iransformation. a new Values and Behawours framework and the
development of a People Strategy to develop the capability across NEA.
Our five-year strategic otrl'ectives have proven to be well framed. In 2025r26 NEA will develop our next fivethyear
strategy.
Plans for tho futurn and new opportunltles
New &year strategy
The 2026130 Strategy will be developed in the eoming year. It will have a stronger fr¢us on the ¢apabilrty required for
NEA lo achieve ils mission. For 2025126 the charity will build on progress from p￿viouS business plan workslreams
and consolidate growth. reach and impact. The strategy will be #b￿ to build on..
Our Business Transfomation Programme", reb￿lIng our intemal operating systems. embedding our Values and
Behaviours framthVO￿ extending our Kr￿wledge Management systems.
Our developing advice and SUPFQrt strategy". consolKlaling our servvs. extending our core capability and enhancing
Standards. increasing our local reach through our Warmer Homes. Healthy Futufes Programme.
Our influence of the UK Government's Wam H¢)mes Ptan,. new pathways lo warm and healthy homes, a better support
and advice ecosystem for Vulnerab￿ households and the fair distribukn.on of costs and benefits in the low carbon
transition.
ststus of th$se Financlal Ststsmgnts
These financial statements are prepared in accordance wrth Untted ￿'ngdoM Accounting Standards. comprising FRS
102 and in compliance wrth the Companies Act 2006. chariti.es Act 2011 and the Charities SORP 2019. They have
been audrted in aecordance with seetion 475 of the Companies Act 2006. Accordingly, these Financial Statements are
the statutory accounts of National Energy ACt￿n for the year ended 31 March 2025.
Statement of Trusteos. responsibilltl•8
Page 20 of43

NaVon•l Erry Action (Opraung as NEA}
TRUSTEES ANNUAL REPORT IKLUDING THE STRATEGIC REPCrfIT Fcfi THEYEAR ENDED 31 MARCH 2025
The Trustees (who are also directors of Nat￿nal Energy ktion for the purp)ses of Company Law) are responsible for
preparing the Trustees. Annual Rew)rt (induding the strateg￿ Repjrt) and the financial statements in accordance wslh
applicable law and regulations.
Company Law requires the Trustees to Prepare fin￿¢la1 statements for exh financial year. Under thal law the
Trustees have prepared Ihe financial statements in accordance with United Kingdom Accounting Standards.
ornprising FRS 102 'The Financial Reporting Standard appl￿ble in the UK and Republic of Ireland", and applicable
law (United ￿'ngdOM Generally Accepted A¢￿Un11"ng Prath"cel. Under Company Liw the Trustees must not approve
the financial statements unless they are satisfied that they gNe a true and fair view of the stale of the affaiis of the
charitable company and of the incoming resources and application of resources. includir@ the income and expenditure,
of the charitable company for that year. In preparing these financial statements, the Trustees are required to:
Select suilabk accounting FoIKies and then appty them consi51enty".
Observe the methods and principles in the Charityes SORP.,
Make judgments and esiimales that are reasonable and prudent,
Slate whether FRS 102 "The Financial RerA)rting Standard appI￿able UK and Republtc of Ireland. has been
followed, subject lo any material departures di5eh)sed and expL4ined in the financial stalemenls." and
prepa￿ the financi81 statements on the going concem basi% unless r( s inappropriate to presume that the
haritable company will wnb.nue in business.
The Trustees ¥e res￿nSi)le for keeping adequate aecountJ"ThJ recorts that are suffiuenl to show and explain the
charitable company's transactions and di5¢1ose wrth reasonable a￿UraCY at any lime the financial posrtion of the
harilable company and enable them lo ensure that the financial statements compty with the Companies Act 2006.
They are also responsible for safeguarding the assets of the charitabk company and her$￿ for taking reasonable
steps for the prevention and deleclK)n of fraud and other iThegularibes.
The Trustees are resp)nsible for the maintena￿e and integrity of the ¢haritab]e company's websrte. Legislation in the
United Kingdom governing the preparation and dissemination of financial statemenls may differ from legislation in 0th8r
Jurisd￿t￿n$.
Indopendont Auditors
PKF Littlejohn LLP were confirmed as Independent Audito￿ lo NEA for 2024r25 al the Annual General Meeling in
Oclot*r 2024.
Stat¢m•nt of disclosure to auditors
al So far as the Trustees are aware. there is no relevant audit infonnalion of wh￿h the Charity's auditors are
unaware. and
bl They have taken all the steps that they ought to have taken as Trustees in order to make themselves aware of
any relevant audit information and to establish that the Charity's auditors are aware of that information.
The Trustees Reports. including the StrategK report are q)proved and aulhorised for issue by order of the Board of
Trustee$:
Tracey Archer
Company Secretary
Date.. 24 JU￿ 2025
P•Je 21 Lrf4J

Indop8ndent auditofs report to tho members of National Eneryy Action
R•port on th• audit of the financial slalernents
Opinion
We have audited the financial slalemenls of National Energy kts.on Ithe'charilable company'l for the year ended 31 March
2025 wh￿h comprise the Slalemenl of Financial Acbwknes including the Income and Expgnditure Account. the Balance
Sheet. the Cash Flow Stslement and notes to the finaneial statements. including signfficant a￿O￿ntIng poli¢ies. The
financial reporting framework that has been applied in their preparation is appI￿able law and United Kingdom Accounting
Standards, including FRS 102 The Financial Repo￿ng Standard applicable in the UK ond Republic of Ireland (United
Kingdom Generally Accepted Accounting Practu>.
In our opinion. the fmancial statements..
give a true and fair view of the state of the Charitable company's affairs as at 31 March 2025 and of its incoming
resources and application of resources, including its irKome and expenditure. for the year then end&l',
have been property prepared in accordance with United lQngdom Generally Accepted Accounting Practice., and
have been prepared in accordance Ihe requirements of the Companies Act 20(￿.
Basis for opinion
We conducted our audit in accordan￿ with Intemational Stsndards on Auditing {UKI IISAS IUK}l and applicable law. Our
responsibilities under those standards are further described in the Auditovs responsibilities for the audit of the financial
statements section of our report.
We are independent of the charitable company in ￿0[dance with the elhical requirements that are relevant to our audit of
the financial slalements in the UK including the 'FRC's' Ethical Standard. and we have fulfilled our other elhul
respon5ibililies in accordance with these requirements. We beI￿ve that the audit evtrJence we have obtsined is Suff￿￿nI
and approprial8 to provide a basis for our opinion.
Conclusions relating to going concom
In auditing the financial statements. we have concluded that the Irustees, use of Ihe going concern basis of accounting in
the preparation of the financial ststements is appropnale.
Based on the work we have performed. we have not identffied any material uncertainties relating to events or conditions
that, individually or Co1￿Ct￿ely, may cast signif￿an1 doubl on the charitable company's ability to continue as a going concem
for a period of at least ￿e1ve monlhs from when the [￿anCial statements are authorised for issue.
Our re5ponsibililies and the res￿nSIbIlI￿oS of the trustees wrth respect to going concern are described in the relevant
sections of this report.
other inforniation
The other information comprises the infornialKsn included in the trustees. annual report, other than the financial ststemenls
and our audilorfs report thereon_ The trustees are responsible forthe other information contained within the trustees, annual
report. Our opinKJn on the financial stslemenls ¢kns not cover the other information and. except lo the extent otherwise
explicilly staled in our report, we do nol express any fom) of assurance conclusion thereon.
Our responsibility is to read the other information and, in doing so. consider whether the olhef information is materially
inconsislenl with the financial statements or our knowledge obtained in the couT5e of the audit, or otherwise appears lo be
malerialty misstated. If we Klenlify such material in¢onsisten¢ies or apparent material misstatements, we are required lo
determine whether this gives rise lo a material misstatement in the financial statements themselve5. If, based on the work
we have performed, we conclude that Ihere is a material misstatement of this other informabon, we are required to report
that fact
We have nothing lo report in this regard.
Page 22 of43

Oplnlons on other matters prescribed by the Companie8 Art 2006
In our opinion. based on the work undertaken in the course of the audiL
the infomiation given in the tnjslees. report. which includes the strategic report and the directors, report prepared
for the putposes of company law. for the financial yearfor wh￿h the financial statements are prepared is consistent
with the financial statements- and
the strategic report and the directots. report tnduded within the trustees. report have been prepared in accordance
with applicable legal requirements.
Matt•rs on which are requir•d to rnport by ex¢eplion
In the light of the knowledge and understanding of the charitable company and its environment obtsined in the course of
the audit, we have not identsfied material mL8sLqtements in the strategic report or the directors, rerL)rt included within the
Iruslees, reFort.
We have nothing to report in respect of the folk)wing matters in ￿EalL)n to which the Companies Act 2006 requires us to
report to you rf. in our opinion..
adequate accounting r￿ordS have Ml been kep( or reiums adequate for our audrt have not been received from
branches not visited by us.. or
the financial slalemenls are not in agreement with the accounting records and returns.. or
certain disckjsures of trustees, remuneration specffied by18w are not made." or
we have not received all the infomiation and explanations we require for our audit.
Rosponsibilities of trustees
As explained more fulty in the trustees, responsibilrties ststement. the tnJstees {who 8re also the directors of the charitable
company for the purpose of company lawl are responsible for the PreParat￿n ol the financial ststements and for being
satisfied that they give a true and fair view. and for such inlemal control as the trustees detemine is necessary lo enable
the preparation of financial slalements that are free from material mi8Stalement. whether due to fraud or error.
In preparing Ihe financial stalemenls. the trustees a￿ res[X)nsib￿ forassessing the charitable company's ability to continue
as a going concem, discbsing. as applicable. matters related lo going ¢on¢em and using the going concern basi5 of
accounting unless the trustees either intend to IiquKlate the charitable company or to ceas8 operations. or have.no realistic
a￿ernative bul lo do so.
Audltor's responsibilities for the audit of the financial statwnonts
Irregularities. including fraud. are instances of non-compliance with laws and reguLqtions. We desHJn procedures in line with
our responsibilities, outlined ats￿e, to delecl material misststem8nts in respect of irregularities, including fraud. The extent
to wh￿h our procedures are capable of detecting irregularib"es. including fraud is detailed below..
We obtair￿d ￿ understanding of the charitable company and the sector in which r( operates to identsfy laws and
regulations that could reasonabty be expected to have a direct effect on the fmancial statements. We obtained our
understsnding in this regard through discussions with management, industy research, applKation of cumulative
audit knowledge and experience of the sector.
We determined the principal laws and regulations relevant to the charitable company in this regard to be those
arising from the Charl1￿ Act 2011. Companies Act 2006 and Financial ReForbng Standard 102.
We designed our audit procedures lo ensure the audil team considered whether there were any indiealions of non-
compliance by the charitable company with those laws and reguialions. These procedures included. bul were not
limited to. enquiries of management and review of minutes of meetings of those charged with governance.
We also identified the risks of material M￿Sta18Ment of the finan￿al statements due to fraud. We considored, in
addition to the non-rebuttable presumption of a risk of fraud arising from management override of controls, that
there wa5 the potential for management bias in revenue recognilion. We addressed this by lesling a sample of
agreements between the charita￿e company and ils fundets to evaluate whether the income and the corresponding
Pase 23 d43

cash receyt or recewable had been recowised apprOpr￿telY, and to assess the classification of income a$ either
rèstricted or unrestrKled.
As in all of our audits, we addressed the fisk of fraud arising from management override of controls by perfoming
audit pr￿edureS which included, bul were not limited to". the tesb.ng ofjoumals.. reviewing aecounting estimates for
evidence of bias" and evaluating the bjsiness rab"onale of any signfficant transactions that are unusual or outside
the normal course of buwness.
Because of the inherent limitations of an audit there is a risk that we will not delect all irre9ul8ri1*s. includirKJ those leading
to a material misslalemenl in the financial statements or non-compliance with regulation. This risk increases the more that
compliance with a law or regulation is removed from the events and transact￿nS refleeled in the financial statements, as
we will be less likely lo become aware of instances of non-compliance. The risk is also greater rggarding irregularities
occurring due to fraLKI rather than error. as fraud involves intentional concealment. forgery. collu5Kffl. omission or
misrepresentation.
A further description of our responsibilities for the audit of the financpl statements 15 bcated on th¢ Financial Reporting
Council's website at.. WVh¥.f
.uklaudithres
nsits'libes. This descript￿n fcrfms part of our auditor's report.
Us• of our rgport
This report is made solety lo the charrtable wmpany's membws. as a tM)dy, in accordance wrf(h Chapter 3 of Part 16 of the
Companies Act 2c￿. Our audit work has been undertaken so that we might stste to the eharrtable company's members
those matters we are required to slate to them in an auditorfs rewrt and for no other purpose. To the fullest extent pemrtted
by law, we (b not accept or assume responsibilrty to anyone other than the charitable company and the eharilable
company's members as a body. for our audit work. for Ihis report. or for the c¥>inions we have fomed.
Alastalr Duke (Senloi Statutory Audltor)
For and on behalf of PKF Littlejohn LLP
Statutory Auditor
15 I￿$trerry Circus
Canary Wharf
London E14 4HD
2025
Page 24of43

*sonal Enwgy Acuon lQpprkn"ng as NEAI
NOTES TO THE FINANCIAL STATEIIENTS FOR ThE YEAR ENDED 31 hlARCH 2025
STATEMENT OF FINANCIAL ACTIVITIES INCLUDING THE INCOME AND
EXPENDITUREACCOUNT FOR THE YEAR ENDED 31 MARCH 2025
Lknro*ict¢d Re*rfctod
Funts
Totsl
Funds
¥124125
Unr¢*ictsd R¢ari¢t*d
Futhds
Funds
202*24
To¥1
Fund
In¢om• Irorn:
G•noratgd fvnds
Donaiims
In¥estment S1￿C￿e
Charltsblo act4vlUe
I￿rease Stralegc Actirffl F
P0￿Y
Lkngop aTrJ Pro¥ess so1￿￿￿ 10
Acce55 to Eneryy Efflc*ncy Pr&knts.
AthKe and Fud Powty R*teO Sethe5 in
UK Housemds
92D
179.567
I.1￿810
114526
171567
64704
44822
I.￿ 1652
1.911652
2,S11436
1524218
7.9J4.S57
7.934,557
Er￿ce Er*r9y Efiu¢¥Ky F￿1 P¢74¥ty
Education aTrJ sk￿ls
1374995 im.995
1.608.829
1,508.829
ml$Cdlaneo￿
To#1 I￿om•
14,3
679.8TI
4087
687.513
$4,087
13,293.1S7
14661W 15.3U842
11eQ4644
Exp#diture on:
Ral¥ng
C051s of gereratirq
Cha￿￿ble activlti•$
I￿rease Str*egiG Acti￿ Agthl F
P0￿Y
17,709
17,709
6.8.9
,520 1.6N566 j371,IX8
7N669 1101274
1862.943
Access to Er*ryy Efficiww p￿￿[(ts.
Ad%ice and FL*1 Pth*ty Rdated SeAlces
UK Hw5ehc4ds
Enhance Erry Elltserty aTh1 Pryaty
Elucalion aTrJ Skill$
Total Expendityre
6,8,9
27Q118
10.209.410 IQ487.S28
189
611.570
8.904.7S9
6,8.9
10.113
1,347.43•
1.357.$51
J&302
1,094496
1.129.798
I.IKIry.515
11237.414 14.244929
1.101869
11.808.340
12.916.209
Re¢ognised 0055y9a￿ a55ets
1.703
312
312
19
Nwt IncomollExpendllur•l ¥•for• Trande
and Taxallon
Transfets b*%*en
Taxali
Net Movement In Funds
1.4A551
1,099.616
14111)441
797.304
378,280
19,20
1.426.SS1 | {1.4*$511
1.25&428
11.25S.4281
1.099.615
1.1)99.616
03Q3B4
1458,1241
374260
Furrtj balarKes tmught al 1 Awl
447,614
1117
4449.731
4.611.230
460.241
5,071.471
Fund balancesca￿lad frrfward •t
31 Al•r¢h
19. 20
21.22
4547.ZJO
1117
549.J47
5.447,614
2.117
$.449,731
The slatemenl of finaneial aclwthes ha$ been prepared on the basis that all income and expenditure derive from conlinuing
activities.
There are no recognised gains and k)sses other than those passing Ihrough the statement of f￿anCIal activities. There is
no material drflerence belween the net resourees staled above and their historical cost equNalents.
P4e25d43

Na110￿1 ervjrgy Ackn Iopowatbng as NEAI
NOTES TO THE FiNANCIALSTATEIENTS FOR THE YEARENDED 11 IIARCH 202SCOIITINLED
BALANCE SHEET AS AT 31 PAARCH 2025
2025
2024
Fix•d A•ts
Tarqible assets
Tolal Fixed A￿ts
Current As*ts
Debtors
In￿SIm£nI$
Cash at bank and in P4r*J
Total CuFTent Awls
c￿11¥15.. Amour*s fallirvJ (*Je tAithin ￿ y
N8t Cuffent As%¢ts
NolAs&ets- To¢al knts1855 Current LlabS1111•5
Th¢ Fund$ ofthg Chorlty
Unreslricted income lJTrJs
Restriet&l InC￿e bjvjs
Totsl Charity Funds
14
1C4.750
1C*.750
44,29S
44,296
15
16
2.271.540
1.618,580
4.164
2,461
10.480.205
9.299,131
12.755.9D9
10.920,172
16.315.312) 15.514,7371
6.440,$97
5,40S435
6,$49,347
S,449.731
17
19
6,547,230
2,117
6,549,347
S,447.614
2.117
4449.731
The financial statements on pages 25 to 43 were approved by the Board of Trustees on 24 July 2025 and signed on its
behalf by..
lan
Cha
Company Number: 01853927
Page 26 d43

Iw"on•i A¢iion IOp•rntlThJ as NEAI
NOTES TO ThE FINANCIAL STATEMENTS FOR THE YEAR ENDEO 31 PAARCH 202$ CONTINiEO
CASH FLOW STATEMENT FOR THE YEAR ENDED 31 MARCH 2025
2024QS 20￿24
Totsl
T*)lal
Funds
Funits
Cash fflow5from 0￿￿ting I￿1￿￿*$
Net cash in operatiTha acli¥ilie$
C•sh ffowsfrom In¥¢￿n9 actlvfjties
DNdends and interest frcrfn in*stIr￿n15
Purchase offixed assets
Net cash used In irt¥esYng acttvbtles
1,091.091
I,S47,449
179,567
(87.8811
91,686
115,526
118.6161
96.910
Change In cash and cash equlvalents In th• rnportin9 p•riod
Cash and cash 8qui¥Alents al the bryinning of Ihe repry¢ir¥J
Cash and •quiv•l*ntsat end ofthe reportlng Pe￿0d
1,181777
9.301,592
10,484,369
1.644.359
7.657.233
9.301.$92
RECONCILIATION OF CASH AND CASH EQUIVALENTS TO BALANCE SHEEr
2023124
Tolal
Funds
Total
Funds
Cash and cash aquNBlenls cornwise'.-
In¥Estmen¢s
Cash a bank and in har
4.164
10.480.205
10.484.369
2,461
9.299.131
9.301.592
RECONCILIATION OF NET INCOME TO NET CASH FLOW FROM OPERATING ACTIVITIES
2024125
Totsl
Funds
2023124
Totsl
Funds
Nvt wwuslldefitit) for the ￿PortIng perlod
la5 PEr the Strtement of Fin•n¢i•l A¢b￿lIe4
AdjustrTrentsfor'.
Oeprecialion charps
DN¢dends and interest frun in￿StmentS
1.099.616
378.280
23.427
1179.56n
19,703
1115,5261
IlncrtaseYde¢￿3$e in deèl•rs
kncrease In credrtor5
Net cash used in owr•tlng adlviti•$
I652.￿)
.575
1,091.091
377.182
887,830
1,547,449
P•Je 27 of43

Nallonal Erw Actton IOp¢rttin9 as NEAI
NOTES TO THE FINANc￿L STATEIENTS FOR THE YEAR ÉNDED 31 IAARCH 2015 CI)NTINUED
Charitsblg $tstus
NEA is registered as a Charity under the Charit￿$ Act 2011 and is a company limited by guarantee.
incorporated in England. From 27 June 2025 the address of ts registered office is Wellbar Central, Levg18, 36
Gallowgate, Newcastle UFKJn Tyne, NE1 4T0. Previ)us to this date. its registered office was 6th Floor, West
One, Forth Banks. Neweaslle upon Tyrte. NE1 3PA The charty constitul&s a public benefit entity as defined
by FRS 102.
Conslltution and Ilabillty of membern
NEA is a company limited by guarantee and has no share capital. Clause 7 of the Articles of Association
provides that every member, as defined by paragraph 8 of the Articles of Association, is liable to contribute a
sum not exceeding £1 in the event of the Charity beirKJ wound up while a memter. or within one year of
easing to be a rnember. As at 31 March 2025 there were 12 voting members who are also Trustees of the
charty. As part of the review of the A￿'¢le$ of Association in October 2024. Members who were previously
designated as Full Members were reCLassffj￿ as Asscciate Members. and as a result as al 31 March 2025
there were 711 Assc¢iate Members12024'. 374 Full Members and 231 Associate Members).
statement of Compllance and A¢countlng Polkles
statom•nt of Complianc•
These financial ststemenls have been prepared on a going concern basis, under the historical cost convention
as modrfied by the inclusion of investments at market value, in aecordance wrth the Statement of
Recommended Practice.. Accounting and Reporting by Charitbes (SORP 20191 preparing Iheir financial
slalemenls in accordance with the Financk81 Reportin9 Stsndard applicab￿ in the UK and Republic of Ireland
(FRS 1021 effective 1 January 2019 and the Charities Acl 2011 and Ihe Companies Act 2006.
In accordance with the SORP 2019, restrKted and unrestricted income and expenditure are separalply
identified in the financial stslements. The net change in the tswo types of funds is added lo the baLances
brought forward from the prevrou5 year. so that the balarbce of restn.cted and unrestricted funds al the end of
the year is Klenlffied on the balance $heel.
The company's functional and presentation Currency is the pound Sterling.
The tfustees assess whether the use of going concern is appropriate i.e_. whether there are any material
uncertainties related to events or condrtions that may cast sKJnfficant doubl on the ability of the charty to
continue as a going concern. The Iruslees make this assessrnent in respect of a period of al le851 one year
from the dale of authorisation for issue of the financial statements. The Board and senior management have
considered both the level of reserves and the current ongoing e05t of living and energy crises on the
charty. Following a review of cash forecasts, ￿anned operat￿n$ and financial implicalions., a satisfactory
percentage of income has ken secured for the next 12 months and there is sufficient anticipated income lo
cover the costs of the charity well into 2025126. Taking into ￿0￿nt all potential limitstions on the delivery of
outcomes or the finalising of income streams. over the next 12 months, the trustees are satisfied that the
charity remains in a satisfactory financial posrtion as a going concern and have concluded that il has adequate
resources to continue in operational exL8lence for the foreseeable fvlure and thus. they continue lo adopt the
going concern basis of accounting in preparing the financial stslements.
Ciitical Accounting Estimates & Judgements
Income recognib'on is a critical judgement in establishing NEA'S annual incC￿e and expenditure and year*nd
financial posits"on. Accounting Policies 3.1.d and 3.1.e and the procedures that support them are consistently
aPpl￿d in detemiining the exlent to wh￿h income is recognised and delerred in NEA'S ffinancial statements.
At the lime of liquidation WZ owed NEA £1.739.001 and all recoverable funds due from the liquidator of WZ
were received during 2023124. Piovisbon has been included in NEA'S aecounts in previous financial years for
the WZ nel unre¢overabte balance of £1.083.140 {31 March 2024 £1.083, 1401.
During 2020121. work was carrEd out on behaff of Green Network Energy (GN￿ in relatton to the Wami
Homes Discount scheme bul in January 2021 GNE entered administration. At the lime of the administration
GNE owed NEA £413,867. During 2024125. based on an UF¥Jale from the liqu￿a￿ of GNE in April 2025. the
Page 2B of43

N•ii¢nai Enoryy Actlon IOporatlThJ as NEAI
NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IIARCH 2025 CONTINUED
likety recovery rate has improved from 10p- 20￿£ to 17p- 23p￿. This has resuW in 8 £28,970 release of
the GNE bad debt proVis￿n which has been proeessed through the chartty's 2024125 Stslemenl of Financial
livrties. As at 31 March 2025 the GNE net unrecoverable balance 15 £343.510 (31 March 2024 £372.4801.
The remaining recoverable balance of £70,357 is irKluded wilhin NEA'S trade debtor figure at 31 Ma￿h 2025
(31 March 2024 £41.387) which is discbsed in note 15 and it is expeeled that the outstsnding sum will be
received in full.
The Trustees do not consider there are any cnbcaljudgements or sources of estimation uncertainty requiring
disclosure beyond the ￿oUnting policies listed belcw.
Accounting Policie¥
The folltyviThJ principal accounting [￿￿leS have been consistenlty applied..
Income
Income receivable by NEA 15 included in the financial statements at tts gross value. All costs
assoctaled with generating, eaming or cd*bng income are shown separatety as expenditure. Where
income included VAT. the VAT e￿ment was due to HMRC. not NEA. That VAT is, therefore, excluded
from NEA'S financial statements.
Income from donallons 15 recognised in the yw in which it 15 received. Wthen donations
have been promised but not ￿eNed. they are nol recognised.
Investment income - dNidends arising on IFsled investments and interest arising on bank
dewsrts. are recognised on a receNable ba$i8.
Miscellaneous Income- relates lo reimbursement of long-term ill-health costs via insurance
arrangements. fecharge of the costs of a seconded employee and third-paty reimbursement
of employees travel and subsi51ence costs.
In¢om• from charitable activities 15 principal￿ derived from carrying out work that helps
regulated private sector organisalions meet slatulory obligations to alleviate fvel poverty
which contributes to N&4's aims and objeelives. Income is recognised to the exlenl that..
Conditions relating lo entrtlemenl to the income have teen mel.,
The monetary value or amounl of the income can be measured reliabty and the costs
incurred for the transxb'on and the costs to coMp￿te the transaction can be
measured reliably.. and
It has been receNed or its ￿elp1 is probable.
Assessment5 are made regularly during the year to Klentsfy"
Income that should r￿ht￿ be included in the financ￿1 statements,. and
Any receipts, entitlement lo wh￿h is dependent on successful delivery of 89reed
outputs or other condilK)ns that have not yel been met.
This continuous process. Supplemented by additional assessment after the year end, infom$
the extent lo which inc¢yne is recognised in the financial statements.
Charitsble activities income also includes".
Grants from Govemment departments. de¥0￿ed admintstralions and other publ
bodies.,
Sponsorships..
Subscripth?ns of member5 and Business Supporters Group IBSGI,. and
Sales of training courses. examinab'ons. materials and publications, event fees and
con5uttancy.
Defvrred Income- Income from Charitable Acliviiies. bJth restrthd and unreslricled, lo
which entl￿ement does not exist until eamed in fLrture accountsn9 years 15 treated as deferred
income (See notes 17 and 18).
Page 29 of43

Nallonal En•rgy Acti¢￿ IOp¢rnb"ng as NEAI
NOTES TOTHE NNANCIAL STATEMENTS F<)R THE YEAR ENDED 31 IAARCH 2025 coKllNUED
ststem•nt of Compliance and Accounting Pollcles (continued)
ExpendStui0
Expenditure is included in the statement of financial ￿tNitIeS on an accruaL8 basis. inclusive of any
VAT that cannot be recovered.
Expenditure on raisrng funds
Costs incurred in raising funds are separalely accounled for. These I￿lude the costs of
raising donat￿nS and managing investments. NEA does not undertake any trading for the
specific purpose of raising funds. The Charity's principle trading actNity is training. which is a
chantable aclNity. under NEA'S charitable obj'eclives.
Expenditurè on eharitable activities
Expenditure on charitable aclNrties relates to work that contributes to NEA'S charitable
objecb'ves. 11 includes the costs of delrvering the seNices and prcKlucts that are reqUI￿d by
fvndefs. listed above under the poly reklj.ng lo income from charitable xts"vitie5. Also
included are costs of any core activTiies that contribute lo charttable objectives but are not
funded by s￿lf￿ in￿rne sources.
Charitable expenditure includes all expenditure relating to NEA'S charitable otyeclNes,
including the direct cost of supporting charitable activit￿5 and projeels, depreeialion and
profitsllosses on disposal of fixed assets used WI￿1￿ or mainty for ¢haritsble activit￿$ and,
where appluble, the writin9 off of assets as part of project expenditure. In attributing eosls to
expendrture headings. expenditure involving more than one heading has been apportK*ned
based on staff time.
Govemance costs include WO￿ lo comply with stalulory and conslilutDnal requirements,
audit. legal adviee for Trustees and an element of appOrt￿ned support Costs. These costs
form part of expenditure on charftable aCtivit￿s.
Support ￿$ts
Support costs include all cos15 that cannot be a￿a￿sed direclty lo expenditure on charitable
aclNlties or expenditure on raising funds. They are apPort￿ned lo activities on the basis of the
staff lime diiectly ￿corded against those activitie5.
Operating leases
Rentals payable under operating leases are a¢￿Unted for on a straigh14ine basis over th8
terni of the lease.
P•nsions
NEA opefales a defined contribution scheme for ts salaried empbyees. Pension costs are
charged as expenditure in the year to whKh they relate. Drfferences betsveen conlribulK)ns
Payable in the year and contributions actualty paid are sh¢)wn as eTrther accruals or
prepayments in the balance sheet.
Grants payable
Grants paid to benef￿laries under any hardship fund arfangemenl are referred to NEA by
Var￿U5 care and voluntary organi5ab.ons whKh work directly with vulnerable families and
indNiduals. Other grants are paid subject to the ¢rrteria of the funder. Grants are fvnded via
sponsors of individual programmes (see note 9).
Transfers between funds
Transfers behveen funds primarily reflect transfers of rewurces from unrestricted fvnds to
meet the additional ￿$t$ of reslricted fund activit￿ not covered by restricted income.
surpluses on restr￿ed fvnd a¢tivTties that funders all¢)w NEA lo retain and transfers lo or from
designated fvnds for specrfic. olhep4Vtse unrestricted. purF#)ses.
Paoe 30 of43

N•tfofi•i En•rgy Acbi)n Iowaiing as
NOTVJ TOThE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 IWKH 2025 CONTINIED
Statement of Compliance and Accounting Policies Icontinued)
Identifying costs wlth aclivities
A large prtsport￿n of NEA'S expenditure ￿lateS to employee costs. Timè recording and projttt
accounting systems are used to hlentfy those ¢￿ts with each activity.
Support costs, which are not directly klenthf￿b1e with Specif￿ aetNtties. are apporth)ned in prOpo￿.0n
to time directty reeorded against each actiVTty. They include finance, human resource managernenl.
ICT. administration. premises and general Offi￿ Suppl￿ and equipment.
Other costs rekting direct￿ to indivi¢Jual projects are KleNified wrth each activty. using the project
accounting $y$tern.
3A
Flxed assets
Tangible fixed assets are staled at historic e051 les5 accumulated depreck8lion. Cost includes the
original purchase price of the asset and the costs altributable to bringing the asset to its ￿￿[king
condition for its intended use.
Depreciation is ￿￿0vIded to write off. by annual instalments. the c4)St of tangible fixed assets over their
estimated economic lives as follows..
Leasehdd propeft*s
Furniture, ffttings and equipm8nt
- Straight-line over Ihe primary peri¢xl of the lease
- Straighl-line generalty over 5 yea
If purchased before 1 Octoter a full yearfs depreciatp)n is charged in the year of purchase. If
purehased after 30 September no deprecialion is charged in the year of purchase. Tangible fixed
assets costing less than £1,000 are not eaprtalised. Finance costs are not capitalised. Impairment
reviews of tangible fixed assets are carried out on a regular basis. Impairment bsses. when they
arise, are treated as additKsnal depreciats.on in the year that they are Mjentffied.
Inlangible fixed assets are measured at cost less accumulated depreck8lw and any accumulated
impairment losses.
Website development costs are recognised as an intangible asset when al of the following criteria are
demonstrated:.
The technical feasibility of designing the website so that it will be availab￿ for use..
The intention lo complete the website and use il".
The ability lo use the website",
How the website will generate probable future econom￿ benefits..
The availability of adequate technical, financial and other resources lo complete the
development and lo use the website." and
The ability lo measure reliably the expendrture attributatle to the website design during its
development.
Depreciation is charged so as to allocate the eost of intangibles less Iheif residual values over their
estimated useful INe5, using the straight-line melhod. The intangible assets are amortised over the
folb)wirvJ useful KOnOm￿ lives.. -
Website development costs 3 years.
If there is an indicat￿n Ihat there has been a sunrficant change in depreeialKJn rate or residual value
of an asset. the depreciation of that asset is revised prospectively to refiect the new expectations.
Inlangible assets ￿$ting more than £1.000 are eapitalised rf their expected economic life is greater
than one year. DepreCiat￿n is provided lo wrlte off. by equal annual instslments. the cost over their
estimated economic lives. normalty not more than 3 years. If purchased before 1 October a full year's
depreciation is charged in the year of purchase. If purchased after 30 September no depreciation is
charged in the year of purchase.
Pagv 31 0143

14atbonal Erry Actfjon IOp•r•bng as NEAI
NOTES TO THE RNANCIALSTATEI*NTS FOR THE YEAR E14DE0 31 IA4RCH 202S CONnMUED
Statfjment of Compllance and Accounting Pollcles (Continued)
Flnanclal Instruments
The charity ha5 financial assets and financral liabilities of a kind that qualfy as basic financial
instruments. Basic financial instruments are Initial￿ recognised at transaction value and sub5equenlly
measured at their Sett￿ment valu8.
Trade and other debtors are recognised at the settlement amount due after any trade discount
offered. Prepayments a￿ valued at the arnunt prepaid net of any trade discounts due. Cash al bank
and cash in hand includes cash and short term highly liquid investments with a short maturty of three
months or less from the date of acquisth.on or opening of the deposit or similar account. Creditors and
provis￿nS are reeognised where the charity has a present obligation resutiing from a past event that
wll Probab￿ result in the transfer of funds to a third party and the amount due to settle the obligation
can be measured or estimated relkgbly. Creditors and provisions are nomially recognised at their
setuemenl amount after allowing ftv any trade di%counts due.
Debtors
Income due frcffi debtors at 31 March is prudenty assessed in accordance with the policy relating 10
Nicome from Charitab￿ actmties. described abjve.
Provision is made in the financial stat￿￿ents for any specfft debts whKh are expected to be
irrecoverable. Provision is also made for debts whose recovery is assessed as being doubtful.
Doubtful debts are assessed with regard to Iheir age, the debtor, the reason for Ihe debt. the size of
the debt and viabilty. including any likely cosL of taking fvrther ￿coVery aclKIn.
The great majority of NEA'S inccwne is from public sector and large private sector organisations that
are regarded as being at a lower of risk of failing financialty- A pry￿ent approach is also tsken to the
inclusion of income in the financial slalements.
Investments
Investments are made only in basic financial instruments. Investments in listed shares are revalued at
mid-market value at the balance sheel dale and the gain or loss taken to the statement of financial
activities. Reseives and short-term surplus funds are placed in cash deposits with major UK b8nks.
Llabllllks
Liabilities irKlude Irade and other creditors. taxe5 and social sewrity wsts, including obligations to
make future payments. They are rewgnised in the financkql statements as resources expend8d as
soon as legal an￿Or constructive obligations arise.
Holiday Entitlemant
Provision is made for the cost of unlaken holiday entitlement as at 31 March each year. A provision of
£76,262 is made in 2024r25 {2023r24". £64,464) financial slalements, in addition lo a provision of
£3,27812023124.. £5,739) for permanent heallh insurance {PHII costs relating to accrued holiday
enlitlem8nt
3.10 Short lefm deposlts and cash
Reserves, whKh are maintained lo help ensure that NEA can continue to deliver tts charitable
objectives, and receipts that are held in the short-lerm before being used to meet expenditure, are
deposited with Santander and COIF Charil*s Dew)sit Account. The piin¢ipal aims are to ensure that
such funds are secure and a￿ available al the lime they are needed. Short-term deposits also
achieve a rale of return that contnbutes to NEA'S charitaNe activilies. A managed level of cash is held
availab￿ for immediate use and very short-lem cash-flow. Short-temi deposits that mature in less
than three months are shown as cash-equivalents in the cash11(Ml Stalement.
Pa9E 32 of 43

14atlor41 Enorgy lQp•rtllng as f4EAI
NOTES TO ThE FINANCIAL STATEhEpifs FOR THE YEAR ENDED 31 IAAftCH 2025 CONTINUED
statement of Compliance and Accounting Pollcles l¢ontinuedl
Fund Accounting
Funds hekl by the Charity are erther.
Restrieled- which can only be used for Specif￿ purposes ￿thin the objects of the Charty.
Restrictions arise when SFecthed by the funder or when funds are raL8ed for part￿Ular specffied
purposes., or
Unrestricted- which can be used for any of the charitable objecls at the discretion of the
Trustees.
IAfilhin the unrestricted funds, amounts may be set aside by the Tru51ees lo be used for particular
purposes. The aims and use of desunaled funds are set out in notes to the financial ststements.
Transfers behveen funds a￿ made.
Be￿een unrestricted and restricted funds to meet expenditure on restricted activities that is not
fulw funded, and surpluses made on restricted funds projects. which fundws alk)w NEA lo retain.,
and
To and from designated funds. usage of which is at Trustees. discretion. designated funds remain
unrestricted_
3.12 Post Balanc• Sh•8t •v•nts
Any events that have occurred after Ihe end of the financial year Ihal have, or are likely lo have, a
material effect on the value of assets or liabilities musl be noted and explained in the financial
slalements. Alhough the financial slatements are prepared on a historic basis for the year up lo
31 March. it is important that the users of Ihe financial statements are also made aware of any
subsequent events Ihat may mateiially affect the Charity.
Investment Incom•
202￿25
202￿24
Bank knterest
Total
179.567
179.567
115,526
115,526
Grants Received
NEA receives grants from a range of funder5. The grants are usually for spe¢ifi¢ projects with requirements lo
deliver specified outputs, making them performance related. Funders also generally require grants lo be
expended solely on projeels with geographic or charitable aim limrtat￿n$, making them restricted funds under
eharty accounting rules. As proj'ects have discrete start and erKI dales. there is not necessarity continuity of
funding from individual sourees across ffinancial years.
Income from Charitable Activities incI￿￿e$ grants from the follrywing sources.. -
2024125
Total
2023124
Totsl
Re*ictsd Restrlctsd
Companies in the energy secl(K- other
UK cenlral, de￿4￿d and Icca g¢)4emment and tr* EU
Trusts arKI tJurKlalions
Housing Asstxialions
Other non-profit organisations
Companies in the property sector
Companies in the water sector
7,1eA),045 6,727,585
213,807
222,706
403,631
161,855
19.902
17,898
86.495
722,983
12,749
2,000
7,883.880 7.867,776
othef reslriclèj income
Tclal ftslricled income
6,780.085 2,452,Q39
14,663.965 10,319,815
P•3¢ 33 of43

Naiionai Engryy A¢Uon (Owoung as ￿Al
NOTES TOTHE MWANCIAL STATEME14TS FOR THE YE4ft ENOED 31 MARCH 2025 CONTINIXD
Analy818 of ch•ritable expendlture
Direei
Staff
Costs
2024125
Gr•nt
Funded
Dir•ct
Costs
Support
Costs
Total
2024125
Alm
Increase Strategic Action Against
Fuel Poverty
Develop and Prc4JTess Solutsns lo
Improve Access to Energy
2 Efficiency Products. Advice and
Fuel Povety Related se￿ICe$ in
UK Households
Enhance Energy Eff￿lency and
Fuel Povety EdUtst￿n and Skills 568.981
1.127.930 309.918
520.330
412,908
2.371,086
4.419.479 3.189.185
1,117.482
1.761.382
10.487,528
438.676
349,894
1.357,551
6.116.390 3 499.102
2.076.488 2 524 184 14,216.16S
Dlrect
staff
2023124
Grant
Funded
Direct
Support
Costs
Total
2023124
Aim
Increase strateg￿ Aclton Against
Fuel Povety
Develop and Progress Solutions lo
Improve Access lo Energy
2 Efftciency Products, Ad¥￿e and
Fuel Poverty Related Services tn
UK Households
Enhance Energy Eff¢eÈncy and
Fuel Povety Education and Skills 634.188
1,291,5% 697.360
351,118
522,868
2.862,942
2.744.641
3.909.440 1.098.224
1.152.454 8.904.759
234.789
260,822
1,129,799
4 670 425 4 606.800
1.684 131
1936.144 12 897 $00
Other diwt costs include iffecoKei*Jle VAT inwt lax ancurrtirwJ to £157, 160 {2023124.' £289,605). 2024125 Aim
2 and 3 direct costs include a release of the bad debt womsicn of £12.662 and £16.309 resp￿ti￿Y, fDr the GNE
iThecowable debt. 2023124 Aim 2 direct costs include a £29.821 ￿lease of the bad debt p￿ISIon for the Aim 2
WZ debt. 2022123 Aim 2 and 3 th.rect Costs Incl￿ in total a £27.751 ptolision, £12.129 and £15.622
resFrfli¥*ly, for the GNE irw0￿&￿e detrt ¥thich be￿ offset by a £52.220 ofthe I￿j debt W￿4$10n
for the Aim 2 WZ debt.
Cosl of Ralslng Fund8
stsfl
Support
Costs
txrect
Totsl
2024125
74.093
21,5
29,764
125.447
2023124
66.789
20.309
17,709
104.807
Allocallon of support
The Charty allc¢ates support costs as shown in the table below then further aPpOrt￿n$ those costs btheen
the charitable actNilies undertaken. Support costs are allocated on the basis of stsff tsme.
Page J4 of43

Natbonal Erwgy A¢¢ltyl IOperalln9 as
NOTES TO THE HNANCIALSTATEAENTS FI%R THE YEAR ENDED 31 WIRCH 2025 coiillNUED
Note 8 - Allocation of
Support
Costs (continued)
Charilable Aetiviti
Charttabl•
Activities
Totsl
Cost of
Raising
Funds
2024125
Total
2024rd5
Aim1
Aim2
Airn3
Support staff
Staff training
Travel & Subsistence
Accommodation and
insurances
IT support
Communieation costs
Other general costs
Legal and professional
costs
Capital
grantsldepreckgtion
adiuslmenl
General Capital
Expenditure
161.266
7.630
21,813
687.930
32.547
93.049
136.655
6,465
18.484
985,851
46,642
133.346
8.432
399
994,283
47,041
134,486
65.326
24,880
13,098
29.794
278,667
1￿.132
55,872
127.097
55,356
21,083
11.099
25.248
399,349
152.095
80,069
182,139
3,416
1,301
685
1.s58
402,765
153,396
80,754
183,697
46.010
196.271
38.989
281.270
2.406
283,676
16.209
3.220
23.229
23,428
39.291
167.608
412.908 1.761,382
33.295
240,194
349.894 2,524,184
2.054
242,248
21.$90 2.545,774
2023124
Charitablo
A¢livities
Total
Cost of
Raising
Funds
2023124
Total
Aim1
Aim2
Aim3
Support staff
Stsff training
Travel & Subsislen¢e
Accommodat￿n and
insurances
IT support
CommunicatNJn costs
Other general cosls
Legal and professional
costs
Capital
grantsldepreciation
adjustment
General Capital
Expenditure
228.305
7.734
27.361
503.208
17.046
60.306
113.884
3.858
13.648
845,397
28.638
101.315
8.866
300
1,C63
854.263
28,938
102.378
92.331
43.322
21,871
35,364
203.508
95.485
48,206
46.058
21.610
10,910
17.641
341.897
160.417
80.987
130.951
3,586
1,683
850
1.374
345.483
162,100
81.837
132.325
41.683
91.874
20.793
154.350
1,619
155.969
5.266
11,606
2.627
19,499
205
19,704
19,631
43.269
522.868 1.152.454
9.793
72.693
260.822 1936 144
763
73.456
20.309 1,956,453
Grants Payable
2024125
2023124
Total grants paid Io 10 &thiduJ15 *Wa". .
Granis pg•Y to trgaNsaitO
3.498.043 4.￿.801
1498.¢M3 4.6QS,801
Paye 35 of43

Nallonal Enopay IOpeTr¥ng •5 I￿}
NOTES TOTHE NNANCIAL STATEME14TS FOR THE YEAR ENDED 31 MARCH 202S CONTINLED
Grants Payable (continued)
During tho y•ar. gi•ntsw•rv pald out th• fpllavirvJ progrnmm•s and xh•m
2024125
Warm HDrne5 th5COWrt. 2.980 ￿artS w to d£150 to irntrAdL*l% lo I￿j ￿ ￿rnert$. Ths
administer￿* ila NEA'5 WASH ￿ergY th.ce $eNEe.
142 gtsnts y￿re a¥wdtthd lo in(*¥thals lo rEw cwtral IEaliry systems.
10 gr￿15 w*re ￿rlled 10 lTrJThiOuaLS to Paym￿ts. The ￿l￿￿t5 Ottr* gTrnis Y￿ell￿￿￿e
$uppliers' WHD p8ymenl Ilw did re¢ei* It d￿r￿j 3)24125.
Srnart ErEryy G8- ￿ring 2024. NEA ContinL￿d its 5￿ceSS5J1 Partr￿?￿P *ilh Smart Ereryy G8 10 ddi*r the Smart
Eneryy GB in comrnur1t￿S prrgramme, *ming to ery•3e c￿￿tr￿ in ￿￿neratIe eircLtym51ances lo enswe tw co&J
bereffl from I￿ smart meie¥ r0)k￿. ThroL4h the programn%. NEA awartsd to 15 C￿rn￿lty partner5 across
the UK wth an a*rag¢ wlue £18.W) to ddTher fr)cUSs￿ th.￿t iryfjrECt acliiilies irthld￿vJ *liice. ewts and teSF#Jke
sources to raise •Kareness ofthÈ benèSt5 ofsmart mÈi*s vath knJ5ehrkn ¥Al￿)lrt frthYam*Mal diwa skills.
Cod¢nt ReaciiKe Repar. Pfekned MonagWYLerl timit*J fvjthl to wo4de measures fft 278 sy
wlnerable, lowincome hLweholdets in Caderrt ne1￿ *ea. Thè a￿e ofw)rf¢s Fer ￿)j$e￿+￿ VAS £2.535
the I￿JSeh￿d￿s weTr refe￿ed to NEA by C•Yert ern￿ fc4lcwrwJ 8 gas eMerge￿Y aThJ, without assiStar￿e. £709.511
would haw been ￿ *ilhoLrt healirvj andlor Mil waler. Th essertia ￿ried IncJ￿Je1j seNciroJ ol"8t risk" ga8
ap￿lanCeS in 22 h¢￿Seh￿d5 as as th)th ￿paIri￿J Crrf*eM￿d gas bPF4iarte5.
Cornmunity Proiecls - Tre SSE Cr6is. Ilt PHA. 8elPas1 Crisi5 & Bef0St Cty Han15hip fynd5 enabled
carnmuThty grLWS %*there pye*krte ofextess m¢rfa￿ty ha5 trEEn ￿•Stent￿ past dÈcade to
pm¥t their scope and rexh ty eXte￿j￿j h￿s. warm spaces raisirwj a%Yareness offijd po*rty
and d1￿cl￿￿ 5dLrticffjs ¥knich IrKI￿ed dir8Ct fina￿1* SLVWt s￿h as tw)Iler repa￿% wo1•5ion offyl r•YWtL￿, Wirder £1￿,424
Warnlh pack5 oil, 9as ekdric fj*l ¥0￿ The c￿m￿rItY groups also prmided co*ery lessws and exercise
sessian5 br all age g￿up5. The heiDgJ 1.096 IKJJ5e￿5 aTrJ W partKipanls 3tterthd the acli?At*s
undertaken in the CLMNnthity M•mi spaces.
The Malcclm Wicks Mem¢rial Furnl- Trd$ curfenity $ukW$ three p￿I￿a￿l￿te PKI st￿￿*$hIps. each * Ihe
uni*rnit*s of Slralhclyde, S8ltrd arnj Carthff. Each StLI￿ reea*s an ¥fftLwJI grant of£9.LYJJ. ￿ing 202*25 the C*liff
Uni*T5ity stthlent rec•￿ thor secoTrJ of£9,L>)J aTrJ the stLA*nt r￿t¥ed I￿r fi￿1 of£9,000.
Ihe f*A Wintw Suppryt Fwd5 thch fiJr4>J frryn has a*Yarded 1.713 grarls to indi¥thJals lo fjjnd knl
payr￿￿15 ond ￿l{led I.￿2 9rant5 10 iTrfi¥dv45 lo measLXES SLth as ereryy item5 IB.g. slc
cookers. airtyern. Mi¢rm￿S. wa5hry fflachi￿. dthrnKiler51.
The Ftyde HousiNJ Enerty Hanlship wwded 104 gants lo iThliiiduls lo frjrxl ptymwis.
The WWU fiJTrJ awaroeo grani$ tts 81 I￿¢*￿e 10 wirwr•piawiei* of9as cenifai ￿atTh￿
systems. assrKiated PiFthrrfk aTrJ gas Coc4¢￿￿.
The SSEN Ha￿ship fvnd awartted grarns lo iTrYi?Aduals lo knl paymerts.
oun￿ 2024125 N31ional Grirfs INarn Fbjme Prescripticffj SC￿ fin￿48[ suFwt iTrdepth er￿Y adiice to
dients acn$s ENJlaThJ and W*$ ¢)n a ltyrf irt(Th ¢y trAnefft5 ar￿ LW) tl* ofrnedic
equpmenl Sn thar ￿one. ha* pallati￿ needs afvj are SLffÉrirq frDm carKer. Tr schwne 230 1¥Xtse￿ds to
rec￿￿ admce aThJ SLVPCrt from ow erwgy ath•ce team aTrJ 011h￿e 230 htyJseI￿$. 222 Ollhem *Bre each awarded a
ant lo c￿tri￿e lty¥ards the cc61 olelectric* mw*cal eoL4pment aTrJ tt*aiifVJ Costs. to keep the clwrfs warn and I￿1.
The airn ofthe Ereryy Sy51ems Catawtt¥ Warm Fkme p￿crip11￿ scl*rTre was to I￿P irdiiiduals horne5 to
saÈ i*nperdtwes Ihrwjhwt Its ¥Finler of202W24. Tre 5clvne was deKeK)ted tsr vrth health
¢orKlilion5 that are made by liiirKJ in ¢(4d hcffies. to hamibl hearth ￿n￿l¢atiOrts 8TrJ F¥essure on t
NHS. HQLBeh￿ders *ere suprAMed Iwh thce. the rec*pt Offi￿ pKymEnts the rep8ir or fittir¥J
ofhea11ngcrrtrois. Oflhe patients 8uFyorted ila tlris sc*eme, of rec￿￿ A had a k￿lINe mpacl on tl*ir
physi¢al he*th ar￿ 5ai¢J that it impro*d Iltyr fflental ￿atth.
The Gas th51n1￿On Netth Cdlabrrtiw erry totv fix339 Mknat4e cu51omw5
on prtrpaymenl n*lets. supwt 10 ea¢h IwelKAd £147.
FislMicklPreslon- Seddon co￿1nJ¢tIC￿ ￿Miled %*ere i•)Jed to repaw45 ¥thich hkne ntrw rec*i*d reciification
FisM*iek. These home5 ts.led extemal inS￿at1￿ (EWD remrped aTrJ kyobiems Ca￿Se￿ ty wttralion
rectThled New extemal w*1 InS￿?1￿)n was 43 Oft￿Se hxses- Mti rKcupant$ rEfiL%ed this after lfre tsilgJ EWI £145.487
had been remo*d. 2024125 sawthè final completi¢M of11￿ wrt*ks aThl r*))edial th required uthlerl
detect penojs phases of*rJth.
Wam H￿eS Fknllhy F￿ureS is a naIion￿ty cwrdm81￿, Ictalty del*red Offi￿ ptherty SUFWt for recyle
51rug¥iffj viith health ¢orth*tiMs rnade MYrf5e by In•rwJ in a ccld ￿ffie. I crrnects ￿1￿h prD*S5￿15 to athice 5w¥ices ljr
a Se￿Ie$S sim￿¢ paihYr4y into ¢xM *wyy almce arrfj supwi tst￿1r pat*rt$. Tr 5etwce ereryy
and benefits athice, ctsmmthty wKJagemeffl ila *erts. IMniNJ aNI w*efftss. aso kYtr4des cathn morv)xidÈ alarms
and ga5 awiarte seNcirg.
The thaiity 15 ￿rkiry %Mlh a se￿$ oflcd deliw wtrv5 lo S￿￿1 aft￿se5 5￿CeS ¥JIll￿ I￿rI)call1Y %*efe
NEA may ha* MO￿ limiled rEach aryj •Jeroe5 hake estat4i5W heatth partntr thrr* neI￿S In Wace. As at
31 2025 deli*ry had ¥Alh 10 part￿r$. aThJ tIM>se kiortneJ5 h*J ddiwed 926 tiièje assessThents. 740
energy ad14ce ￿1391 benefit athice se5sK¥ts, suwied 354 CO ewrt5 *fvch w*re 8iiendad by 86 PEople, aTr
prthided tTriniTrJ to 27 siakehc4ders.
Other- Mi$¢ell•*tXJ5 grant •￿1￿5
£407.948
£419.826
£9,197
£278.378
£18,0(X)
£387.482
£19,902
£108.Cfj1
£7,535
£151,365
£22.505
£52,092
t565,629
24.701
Total gmnlspaid 2024125.. 3,498,043
2023124.. 4,6C6.801
Page 36 of43

Nth"on•l E￿ryY Ac1k￿ iowrttyng •$ NEAI
NOTES TO TfrE RNANCIAL STATEII£Hfs FOR ThE yEAR￿DED 31 IAIRCH 202S CONTINUED
Grants Payablo l¢ontinuedl
During th• ￿ar. grants *ere paid (*rt underthe follovAng pro￿aft￿$ and s¢hen*s:
202Y24
Wam FkThes Discow
3.018 grants were to iThJNKluas to fud FOYMe￿ of£134.24. Tris
was ath￿iStered via NEAS WK%H wgy th.ce swbrycè.
137 grants were awarded to to fiJTrJ rew Sys1￿$.
10 grants were awarded to irMIMduals to fund payrnents. The reQ￿nts ofts grants wwe eli9't4e for
Iheir energy SUPFkn' WHD FoyTrent (Lxl re¢tht rt duriNJ 2023r24.
Smart E￿rgY GB
GB in Commurpitres proJarnrne. amirKJ to CLLStomers In vulnwatde arcumstaTf*S Iwple limry in
fiA povwty,. peopk L¥k'TrJ basi thjital sknls. and p* are ¢ws} to ￿Ure b￿frt frc
Ihe smart metsr Throjgh prwanrne. ￿awarts￿ grant kmLling lo S8 ￿￿nISab￿S a¢ros$
GB to a vam ofsmart m*r k¢u559J dire¢t irrfr8Ct aCbV￿"eS tol*e rAaw induthJ athe.
events arvj bespc*e ￿oUrces.
Cadwrt Rea¢tNe R
Prefer￿ Vonagement Solut¥Th Lvnit*l ful￿￿ to meas￿e$ 239 hcthes ol Vulner*)￿.
inccyne house￿kleTS in the rEts¥cfk wea The essentEJ work out irf1￿le4 seNc#YJ
"at risk" gas aF•an￿ a$ wdl as t(th rwr#J reWiTrJ ccthned ga5 appliar￿.
Comrnunty Prqects
The SSE Crisis, the PH4- Bdfa5tCrK5iS & B*st Cty CwKil Fbrdship lur¥ts aNJed K￿r￿at￿Sn ol
fiye ¢(￿munty ￿OUp5 wkn"rvJ xr¢￿¥ seven Iccalths kn the pyevaknce ofexcess wnier m¢ytaty
has been cwsistenty hgher over the rA5t d*adè. TIMS enaLled cc*Mm￿thS to impTht thw sccpe and
reach by extsnthng oFwirvJ s￿5 wlibt raisry oftud
directi￿ sduts.cfis which irtlLKl&J direct fina￿￿ SUFPYt, c¢xty ￿ssc￿ exercise sessti)s for 811
èje gro(ps. The fijnds knilrtated the th$S￿Ir￿1￿ of3.((Q wrtwwarmth pth across
organisat*)ns dea directy wth those in rwJ ofsuwxi
Great Places Crisi$ fuTh1 ￿tarded 128 grants to iThlid￿5 to fvr¥J fvel p¥￿￿ts.
The ￿ain Fthe5 Prepaym￿1 Wer Cnsis luThJ *¥arded 36 grants to nSwduals to luTrJ fiA p￿￿t$.
The NEAWinler Supwt FuTrJs 1th￿hWere trom has &vartsd 1.879 grants to
Th￿￿1v&S to fu￿1 lud payments awarded granis to iTrthduJs to fijnd rnea5ures swh as energy
e￿ient househ¢Yd rtems le.g. skyw c￿$, m￿r￿1￿￿29, wastM"ro M￿￿nes) and wwmth i￿5 such 8S
tedding & Ihem)al sleewlear.
The Cadent Gfant Cases fijnd imkxovern￿ts tottp gas heab"NJ avj
COO￿ng facilibe5 01 a very vulw?t4e IMrKJ wi r*•.
The Fl)usiThJ Ewgy F*rd5hip aWar(￿ffi garts to irxfvA*As to fuThJ pwients.
The WWU tund awarded grarts to 113 ir￿(￿ne hxLseW5 lo the ryr w reF4awnwt dgas
central trEating systems. ass(Kiaied arK1 gas cokn.
T￿ SSEN fimj awJd&Y 58 gants to lo luTrJ fiEI p￿￿ts.
National Grids Warm PregcriFkn $C￿ne durirMJ 2W24 to fina￿1* supwt lo
cl￿nIS across Englar￿ and w￿e$ vth(m ars cm a irtcyne or tÈ*fits aThJ whom are r￿1￿ upon t
use ol me(lic￿ ewip¥nent n ts'r hryne. The sckne 12 grants to fiJ¥J hA payments to
contn"lJute twards cast Ofelectr￿1 merficd eqtipmenl heabry costs, to keep the clwts warm
and wdl.
lesb)rwh. The aim ol the scheme was to help inchd￿lS heat Iheir hcmes to sale temperatses
thro￿J1￿)utt￿ winter of202¥24. Tre scherne was wilh chrtyx Iwllh con0￿"0n5 tIKqt
are rnade wcyse by li￿ in cc41 Ibynes. to r&Jw comF4icalw)ns Tell￿ wessL¥e on
the NHS.
The Ga5 Distribub"cn Ne￿¥C￿￿ fiJTrJ wth*Jed emwgry tOPUP W)LKhws f
Vulnerab￿ cu5torners m*S.
F1shw￿￿Pre$t0n
sedd￿ C￿Struc1￿￿) ￿MiCed We￿ ft￿￿led to rw 23 that l￿d faled Extsma Wdl InSUL*'c￿ and
which was instsiied in 2013 ty a scI￿ne.
Ottw. Nascellane￿s m •ards
405,147
418,707
9,120
697,￿1
473,CQ2
iC8,SJ3
8,701
2,&85
520.532
17.898
148,918
11.231
12,(
48.513
1.718,554
Total grarts pald 202J24: 4606.801
Page 37 of43

Nailtiti￿ Eii•ryy Actlon lQpgrnYng as NEAI
NOTES TO THE RNANQAL STATEMENYS FOR THE YEAR ENDED 31 MARCH 2025CONTINVED
10.
Board of Trustees and other key rnanagemenl personnel
In accordanee wlh the ChantyS Articles ￿ASsc￿lati0￿, the membws oftfre Board ofTrustees reC￿￿d no
remuneration during the year. Tra*1 and subsistwKe costs %*re fDr 13 trustees in 2024125 {2023124: 81,
amounting lo £10.04812023124.. £8.0711.
11.
Employo•s
Staff costs..
2024125
2023124
Wages and salaries
Social Security Costs
Other wsion costs
other payments
5.720,869 4,472,236
567.351
435.611
651.811
501.033
49.966
41.393
989,997 $,450.273
The average numbgrof employeesqlurfng the yearwas-
20W25
Number
2023124
Number
Chief Execuli* & Cwuty
Northem Irelar*J
Support Ser4ices
Operations - ComM￿rtIeS
Operati￿$ . De*lcsynenl & Part￿rs￿"pS
Policy arhj Athowy
Communications and Extemal Rdatic
Large scale projects
Income Maximisation
Totsl
15
1S
31
41
12
12
12
17
168
130
Staff rec￿Ving emoluments (including taxable benefrts in kind but excluding employerfs pension and insurance
conlribulionsl exceeding £60.C￿0 were as follows..
2024125
Nurnber
2023124
Number
£70.000- £79,999
£80,000- £89,999
£90,000 - £99,999
£100.000- £109,999
Total Fension contn"trrtJtiorts for staff member5 receiiir#J emoluments of ffl(￿e £60.WO during the year
amourted lo £57,8391202Y24'. £SS.4651.
In 2024125 employee benefjls. irKluding eM￿0yerS Fen5ion contrilxrtion. lotalling £622,662 vRre paid to 6 key
management personnd12023124'. £616.012 10 6 key manwent Fernwidl.
12.
Penslon costs
The Ch￿ty operates a non¢Mlributixy. deffined ¢fXrtriIxrtic￿. Group Person4 Pension S¢heme rts
ernployees. &ministered by Aew Scottish EquIta￿e. EmF4oyer ccffttr1t￿rtTronS duiing the yeaT ￿tre £651,811
(2023124.. £501,033) At 31 Ma￿h 2025. ￿tandi￿ c¢xrtribJtim5 to be pwd oler to Scheme Administrator
were £68,265131 March 2024.. £921).
P•Je 38 0143

Nauonal En8ryy Actson I0￿￿tIr¥ as NEAI
NOTES TOThE FINANCIAL STATEIIEiifs FOR THE YEAR ENDED 31 IAIRCH 2026 COIITINUED
Net expenditure before transfgrs
13.
Net expenditure bef￿e transkn is *n*d at aftw chargiThJ".
Amtsjnts paYa￿e to the aL¥Jitor tr.
- Audit Fee
Other professityd aThJ legal fees
Deweciation
Opw*ing Leases- Land and bJilthng$
202W25
2021124
23.660
343.357
23,427
277.932
22.750
195,881
19.703
210.970
14.
Tanglble Assets
Leasehold Furniture.
propertles- fixlures &
short
•quipment
Total
1 April 2024
Adth'lions
31 March 2025
117,711
409,315
87,881
497,196
527,026
87,881
614,907
117,711
Depreclatlon
1 April 2024
Charge for the y
31 March 2025
99.232
17.903
117.135
383,498
5.524
389.022
482,730
23,427
506,157
Net book value at 31 hlarch 2025
Net bwk selue at 31 March 2024
576
18,479
108.174
25,817
108.750
44,296
15.
Debtorn
2025
2024
Trade debtors
Other debto
Prepayments and &cwed inc￿ne
Total Debtors
1,644,025
1,238,804
4.320
5,382
623,195
374,394
2.271,$40 1,618,580
At 31 March 2025 NEA'S ￿¢ItY-Ovffied subsi(lary WaTh Zcmes (WZ) vknich entered liquidation in No*mber
2018 is shown in the trade debtors figure as rMir#J £0 (31 March 2024 £01. DuriffJ 2023124 the charity welled
the final di%idend sum of £394,936 from the liquidat￿S of WL As al 31 March 2025 the total bad debt FTh4sion
for the WZ unreco*rat4e debt is £1.083.140131 M￿h 2024 £1,083.140).
Also at 31 March 2025 thè tr* debtors ffigure i￿ludeS the rec￿erat￿e deffl￿t of the Green NetvKJrk Energy
{GNEI of £70,357 (31 Ma￿h 2024 £41.387). t*JrirwJ 2020121. was caThied out on behalf of GNE in
. rdalim lo the Warm H¢)mes t*"sccArt sclwne tKrt in January 2ff21 GNE enteTrd a(kninistration ti￿n￿ the
harity £413,867. GNE is in 1iwidatl￿ and the liquidatcrfs, latest upyate vthich recw¥*d in April 2025
indiclated that the likely reC￿ery rate has from 10p- 2CW£ to 17p- 23pl£. This has resulted in
£28,970 rdease of the GNE bad debt prnision vthich has been F￿￿essed through the eharity's Statement of
Financial Actiiities. As * 31 March 2025 the GNE net UnreC￿era￿e balwKe is £343,510131 Ma￿￿ 2024
£372,480).
Page 39 of43

N•lion•i Engryy Action IOpernUThJ as NEAI
NOTES TOTHE FINANCIAL STATEMENTS FOR THE YEAR ENOED 31 AIARCH 2025 CONnPIUEO
16,
Inv•strn•nts
2024
Listed in%estments * mathet ￿ue
Historical cost of listed inwlmert5
Rthgluatiw Res￿?
￿￿StMentS ha* been re￿lUed at the 31 March 2025 dosirvJ
ce quoted cfi the L￿￿on Stock Excha
4.164
11311
4,033
2,461
1131)
The charity a150 has hvo wholly owned subshjiaries. Newhbourhc4)d Energy Adion Ltd and NEA Ltd, both of
which are dofmant. The charity's investrnent in each of its subsidiary undertaking comprises share capitsl of
£2 (2 ordinary shares of £1 each). The charity's investment in rts subsidiaries t5 not included on the
balarKe sheet as it is immaterial.
17.
Creditors: amounts falling due wlthln one year
2025
2024
Trade creditors
Taxation and sccial security costs
Other Creditors
Holiday pay proiAsion
Accruals
Deferred income (see note 18)
Total Credltors
801.645
114.555
2.776
79.541
509.003
4,807.793
6.315.312
982,001
182.480
2.817
70.203
256,724
4,020,512
.S14737
18.
Deferred Income
Income is recc#Jnised when legal entsuement is secured by meeting eondrtions agreed with funders regarding
delivery of projects and other ¢ondib"ons have teen met Incoffe received prior to enlitlement is deterred until
the income has been eaTr￿d.
2026
2024
Balance * 1 Apnl
Amtsjnl rdeased to income thring year
Amount deferred in the year
Balance at 31 March
4,020,512
3,294,776
(3,738,442} 1811,738}
4,525,723
1,537,474
4,807,793
4,020,512
19.
Unre8trlcted Income Funds
Balan¢8 at
1 Aprll
2024
Trdn*rs
Nel
Balance at
Expendllure Between Investment 31 March
Funds
Gain
2025
2026
Income
General ReserKe
4,283.8e6
679.877
(540.9051 1,426.551
S.849.389
Lknrealised Gain c
In*stmenls
1.703
4,033
CÈ5ignated Reserne
1.161,418
&447,614
(467,6101
11.008.515) 1.426,$51
693.808
1.703 6.$47,230
679.877
P&Je40 of43

Nat*)n•l Ernrgy Actlon Ioporoling •$ NEAI
NOTES TO THE FINANCIAL STATEIEPffS FOR THE YEAR ENOED 31 IAARCH 2025 coimNLED
Balanu at
1 April
2023
Transfers
Net
Balance at
Expendlluro Between Inveslment 31 Ma￿h
Funds
G•ln
2024
Incomg
General ReseTrÈ
Unrealised Gain
Inlestments
3.331.512
687.513
{990.58n 1.255.428
4.283.866
2.018
312
2.330
Designat&J Reserne
1.27T.700
116.282
1.161.418
4.611.230
687.513
11.106.869) 1,255.428
312 5,447.614
20.
Roslri¢ted Income Funds
Balance at
1 April
2024
Tran*rs Balance at
Expenditure Between
31 March
Funds
2025
202S
Income
Increase Strategic Action Against Fuel
Powrty
DekElop and Progress Sduii¢)ns lo kn[￿
Access lo Energy Efficiency Prtsaucts.
Athice and Fud pO￿ty Rdated Serm
in UK Households
Enha￿e Energy Efficiency arxl Fuel
Po4erty Ed[￿atIon and Skills
1,913.652 {1.680.586) (233.0861
2.117 10.376.318 (10.209.410) (166.9081
2,117
2,373,995
(1.347.438} (1,026,556)
2,117 14.663,965 {13.237.414} 11.426,550)
2,117
Balance at
1 April
2023
Tran*rs Balance at
EXpenth￿rn Bètween
31 Plarch
Funds
2024
2024
Income
Increase Strategic Action Ag•'nsl Fud
P0￿rtY
De*lop arKI PrCS￿$ Solutions to knpro
Access to Enefgy Efficiency Products.
Ad4ice and Fud Po￿ty Rdated Ser4ices
in UK Households
Enhance Energy Effiaency and F
P0￿rtY Education and Skills
4.126 2.S13.4
(2.102.274) (415.2881
458.115 8,583.379
(8.611,5701 {425.80n
2,117
1.508.829
11.094.496) (414.333)
460.241 12.605.644 (11.808.340) {1,25S.4281
2.117
Income and expenditure have been allcrtaled lo specffjjc aims, wrthin each of the Charrty's main areas of
activty. designed to enab￿ the Charity to achieve the oty"ectNes contsined in its Strategic Plan 2023129.
Transfers be￿een funds primarily reflect transfers from unrestricted funds to meet Ihe additional cost of
restricted fund aelivilies not covered by restncted income and transfers to unrestricted funds of surpluses on
restncled fund activities, wh￿h funders allow N&4 to retsin and transfer to the general fund. In 2024125,
£1,426.551 {2023r24". £1.255,4281 was transferred from the restricted funds lo the unrestricted funds as the
Charity made a surplus on rts restricted activities.
There were no investrment gains or losses on resthcted funds in the year ended 31 March 2025 {2023124.' £Nil).
Page 41014J

P4a¥onal Erry Actlon IOp•rnty"rwJ as
NOTES TO ThE RMANQAL STATEAENTS FI)R THE YEAR ENDED 31 MARCH 2025 ￿ffiNuED
Reslricled FU￿lS held at 31 M￿h are.. -
2026
2024
Co4entry Hardship Fur*J & Keeping C(r*rtry Fw
2.117
2.117
2,117
2.117
21.
Analysis of Net Assets b•lween Funds
2025
2024
Unrnstricted Re*ricted
Total
Unre#ricted Restrictsd
Total
Fixed Assets
108.750
Nel Current Assets
6,438,480
Nel Assets at the erwj ofihe year 6.547.230
108.7SO
2.117 6.440.597
2.117 6.549.347
44,2
5,403,318
5,447.614
2.117 5.405,435
2,117 5,449,731
22.
Purposes of Funds
NEA has an annual programme of actwitses to help meet its strategic aims and these are funded through
different sources of in￿rne. Al of the Charty's activities are aligned to its strategic aims and objectives which
a￿ designed to make a wsilive impact on the alleviation of fuel poverty.
Coventry Hardship Fund and the Keeping Coventry Warm Fund are grant-maknng funds, the balance5 of
which are Restricted FurKls. The balances on these funds al 31 March are shown in note 20 above.
Key infomialion about activities and publi¢ benefit is given in the StralegK Report of the Trustees for the year
ended 31 March 2025. on pages 3 10 17 of this document.
23.
Flnanclal Commltments- Operatlng Lease Commitments
The lotsl future minimum lease payments under noTreanceUable operating leases.
2025
2024
Land &
Buildings
Land &
Buildings
Olher
Other
Pay*)￿ within one year
Payablè onè years
Payabk aler yeas
223.218
455.745
34,7L
78
52.198
221.8C41
2.203
e6.266
678.963
34,787
274,002
68,469
The totsl value of lease payments rKognised 05 an expense in 2024r25 was £210.97012024125.' £177,196).
24.
Related Party Di$¢lo$ures
FRS 102 requires NEA to I￿l￿de in its finanoal ststements the disclosures necessary to draw attention lo the
possibility that its financial posIt￿n and profrt or loss have been affected by the existence of related parties
and by transactions and oulstarKling balances with such parties.
During 2022123, the charity was awarded a funding contract by Leieesler City Couneil and the ineome eamed
from this contract as at 31 March 2025 is £254.897 (31 March 2024". £330.860}. Robert Howard who is a
Trustee of the chanty is also an employee of Leicester City Council and (( 15 noted that the appropriate
protocols have been followed as per the Charty Commission's guidance. Robert Howard was excluded frcln
any discussions or decisions regarding the funding award by Leicester Cty Council.
The charity's Ch￿f Execuliv8 is a Trustee of Energy ActK)n Scotland {EAS} and Frazer Scott who is a Trustee
of NEA is also the Chief ExecutNe of EAS. Ouring 2024125 Ihe charity sold Serv￿eS to EAS which lolalled
£26.60412023124. £23.149) and EAS sold serv￿$ to the d*rtty which lots1￿d £347.819 as at 31 March 2025
Page 42 of43

14allonal Enorgy Action Ioyrnb"rvJ as NEAI
NOTES TOTHE FINANCIAL STATEMENTS FOR THE YEAR ENOED 31 ￿R¢m 2025 coKnNUED
{31 March 2024.. £3251. 11 is noted that the appropriate protocols have been followed as per the Charity
Commiss￿n,$ guidance.
During 2024125. the charity awarded a funding contrKt to Care & Repair Cymru of £225.000 whth covers the
period from Oclcthr 2024 to March 2026. In Ihe year to 31 March 2025, the c051 of the servi￿$ provided by
Care & Repair Cymru to the charty lotalled £75.300 (31 March 2024.. £Nill". During 2024125 the charity sokj
$ervices lo Care & Repair Cymnj wh￿h tolalled £9,710131 Marth 2024.. £312). Karen Cherrett who is a
Trustee of the charity is also a Trustee of Care & Repair Cymrn and it is noted Ihal the appropriate protocols
have been followed as per the Charity CommissK•n's guidance. Karen Cherrett was excluded from any
discussions or d￿ls1on$ regarding the furKling award to ca￿ & Repair Cymru.
During 2024125 the charity used the office space of one of the Home Group Limited's propert￿$ in Newcastle
upon Tyne lo host a reception related to Ihe Walk for Warmth charitable event. Permission to use the off￿e
space for free was gNen to the charty by Nusheen Hussain whom is a director of Homes Group Limited as
well as a Trustee of NEA. The cost of hiring the office space is e5b"maled at £300.
NEA does not have any other related party transactions wth Trustees or their eonnected persons. other than
the expenses disclosed in note 10.
2&
Capital Commitments
Al 31 March 2025 capital cc*))mitments were £270,984131 March 2024.. £NI).
The charity is in the process of ￿loCat[n9 its Newcastle upon Tyne head office and to that end it has entered
into a contract with Uttimale (Commercial InlerioT5) Limited in Mareh 2025 to frt out the new head office. The
totsl contract value for Ihe fil out is £270.984 and WOTks are due to comffthce in Aprivmay 2025.
P•Je 43 OF43