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2024-03-31-accounts

WATERLOO ACTION CENTRE WATERLOO ACTION CENTRE Charxty No. 284591 Conpany No.. 1611872 (Enqland & W*l••) ANNUAL REPORT AND FINANCIAL STATEMENT 2023-24

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 REPORT AND ACCOUNTS coKrEKrs Pago Report of the Dlrectorn and Trustees 2-16 Report of the Indepondent Examlner 17 statement of Flnanclal Actlvltle• 19 Balance Sheet 20 Notes to the Accounts 21-32

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 The truStee￿direCtors are ￿eased to wesent their annual directors. rep¢y1 t¢)gelher wth the finanaal statement$ of the ¢hanty for th¢ y•ar end•J 31st March 2024. v￿.Ch are also preped to meet the quirernents for a directors, Tewt and Companies Act purposes. finarKial ststements c1)m￿ Charibes A￿ 2011, the C¢vnpanies Acl 2LKJ6. t Memorandurn and Art￿e$ of Assoc)at￿. and Accwnts'ng and by Charitie8'. Ststernents of Recornmended Pra¢ts'(e applicatle to ¢hantyes pKeparing ihw'r ac£ounts in a¢¢ord8n¢e with the Finanaal ReporbrvJ Standard appkatl8 in the UK aThJ Rewbli¢ of Ir¢igrhJ {FRS 1021 leffectNe 1 J8nuary20151. For danfication we point OLrt Ihal 'tr•clors" and Ir￿1¢86. refer to the same people. One is terrn used by Ch8rrties.' Director is used by Cornp3nies. Like many chantiè$ WAC is tr￿th. 1115 a not- for-pwofit company. CrfJR PURPOSE A14D ACTlVItIE8 The main objects are the relKg1 ol povety. sthness and distress. the protection ol heath and the adVa￿￿ent ol education as well as Ihe ol faalrties for fweatson c other Seisure ty.me o¢oJpaiion$ in th¢ Interest of 3rKial welfarg S￿h fac41ities bw'rrfj provided are ¥￿th the obieix ol irnproving the conditions ol life ol the persons for vh)m tMy are primanly intended. those personB having need ol such lacilibes by feason ol their ytyjth. age. infirrnty. px)verty or soaal and economic droJmstsr￿. VZ8ION A rnodem, ¢tynamic and sustainable cornmunty that pwdes a home for grwp8 in the area Recognised hub of communty serwcos and 8ctivkn.es in the W8tertoo8 A centre Ih81 is ovmed and man•aed cffi bohdf of thecommuThty. To provide a warm and fnendly welcome to all memt4rs ollhe cornmunity who use our serwces. To secure the ownershtp of Ihe centre for the community, wlh o sustainable finaroal framework around il To continually improve the serwces by ￿ ¢ontr• #nd tJernon8trate value for money to the organi$otiM$ fundinglhem To increase usage ol the centra by the ¢(¥nmuNty th• groups the in the area, pgrty'cularly those group$ whth a￿ soualty exdL#d. Swal indusion and equalty Qfopport￿ty Opportunity'es for all vkno ¥￿sh lo give a5 as to receive Ivthi¢h in our expenence 18 most peop￿) Strong networks which Interlink lo form and SU$tsincommunity Services planned and ￿ntrol￿d by those vtho know best {Usu￿ty c<nsumeTr. potents'al consumers and thos¢ who understand and respeclthem Empowemient and education so that people can lethl riclw lives indmdualty and coNectNety. rol• and contributson 0£ volunt••t• WAC is rooted in community effortwith rnuth being d￿e ￿ a shared basisthrough Ihe many adNrties overlhe 7-day week WAC is open. A numer￿￿S￿de number and Trnge of peO￿e have an opportunty lo contribLrte. This accounts for the energy. creabvity and level ol mutual caie. as wdl 8s lor the Ir￿edIble overall achievernenis desprte so Iitlltr M￿•Y or pAid staff It a150 gives enjoyrnent and deep satiSfact￿n because as poc¥er cornmunrties ofthe worfd have ah¥ays kn￿n"1 am because we are.. WAC hdds Th• Qu••n• Award for Voluntary Ser¥lce. The crtknon for th& wrd rellec#s our core values.. Promoting eVery￿esn￿￿Et0￿v8 8s well8s receive. WAC, developedbylhg l0¢81¢t￿M￿nty, lacilitates 6¢(N)(Nnic, dAverse and￿leVanIs￿l￿t{0￿S lo COMMUntyn￿$."

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 WAC Dlr•eto¢$ R•port for 202&24 Cont•xt: It has been a very challeThJing year. We have conbnued to ￿11￿ bath fr¢Jrn Ihe Covid shvt , restoring som& athvib8$. whil& also adaptsng as muth as we can to new needs. WAC is bustling again over the 7 days week we are ow and peopk th Centrè are as wonderful as ever in supportirrtJ antsther However some ol Challenges usefs lace on hwsing. fin8n¢es, disabilities and. povety, loneliness (all adult ages) etc are worsening. GrowirrtJ Ina￿lity lor ytyjnger families tts find accornrnodation an￿ere near has knrthered Undermi￿ intergewabcwl SUPFQrt. Also th8re arè l&s$ other place$ people ol any age can turn for help. WAC'S •chI￿•mOnts for 2023124 Group actl¥ltlM ThWI malnfy old•r p•opl• ln mlnd Older age covers many levels ol physical at41ity. Activtbes on Tuesday gnd ThLnd8y day lim8$ aro es in which rt is particularty easy lor people th limrted phy$¢al abt'lty to partiapate fttlly. That is not in any way to exdude others. - and rt ¢J)6sn't. An ir￿sIng number ol younger poople with dl$8bilibe$, health pr¢￿emS or just k•ft to m••1 ntyghb)urs aro jtyning in These acb'vities are free or very cost WAC employs a support worker. Claudia Santoro Lauricdla on thes8 days. One ol her a¢tivili•s 1$ to provide a soup lunch and othw refreshments, wth volunteer help. Muth ofthe f¢od 1$ dmated by Borough Market. NaThJos. Pr•t aThJ G811s Thank youl Wtr ￿ also gratehjl to volunteers. most regularly Ga￿9• Thomas, for eollothng the$• dwlions ar￿ h￿￿'r￿j share thtsm. ij The activrti&s are largety based ￿ mutU81 effcft- many peop￿ attending help in som& way FeA some there is also tutor support.

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Gentle Exerclse Tugjdays 10.30- 11.30 Led by a very experierrxd tutor Sheila who is highty valued by thè group. She¢la a￿ayS pay$ attention arky cwe to indiwdual ￿e￿$ as wdl as making the group enjoyable and work for all. The group was well atteThJed Ihrw9hout the year. rt goes into the new finanoal year wrth rnwe than ¢ould b& 8th)mmod8ted rf trwe were to L a full 8ttendance. The holiday season o)ming up is the short-tem anS%￿- we rèalty don't want to tum peopte awdy. Thg Tutor 81so provides guidanc on &xercises to do thrtwgh Ihe rest of the week Tu•8d¥y PM¥- Croft Alt•moon Crod￿vKnrtlIng- a sell-running group led by a member Be8 Leighlon wilh active parts"cipation by others. Again 8ttend8nce grew dunng the y•ar Due to v8•r request8 and Beo'$ avail8bilty. there wll te a secoThJ grc*Jp ¢)n Thursdays loo.

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 A young volunteer from a neighb)LM9 charty. Rwts and Shfy)ts, is using it forvKJth exper￿n¢t. hel￿n9 in various way$. WAcIA￿ Grwp WACI Art•- a I￿9 Nnning art group c￿tinUe(l 5uoressfrJty thrc￿h the year Ag￿n a mutual SUPPOrt group wth coordination provK1ed by a energetsc key peotye esp8o.afy Josianne Maillefert vtho has been making an imrx)rtsnt ￿ntributIr4j al WAC lo( many years.

WATERLOO ACTION CEKfRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Sewlng Group an opportunity to create clothe5 or do repairs and atteratK)n5 This saves money as wÈll as beirrtJ a ¢reative acbvty and a way to make new fn¢nds. Attendance (JecYeas8d thi$ year. A former rnarvellous vdunteer died and rt had prov￿1 pOssi￿e to get a terrn volunteer re￿aceMent. People helped on& another but was no adV￿e avail8t￿e for the really difficult bits eg cuttirrfJ out or putting in zips. This left peoplè frustrat￿ In March 2024 WAC obtained a small granl from Lambeth Together via Soijth Bank and WatertcKJ Nwghbours Th15 wll pay for a tutor lor 2 hoLtfS • week for the group through the comirKJ finantsal y¢a¥ The group will continuè to meet for 3 hours 'ce a week usitYJ VVAC'$ machines. helping one anot￿ t4Jt for 2 fw)urs on T4Jesday there will be access Ic• an expert adv￿ and supwt. Attendan¢¢ began to ￿"¢k up Computer Acceu also availabb on Tuesday arwj Thursday aftemwns wth help for those vtho need rt. Slngalong on Thursday mcfnings 11am-1pm Opptytunity to sing. Led by1￿81 resident voluntew$ Androcles and Rose Sadun8- t)oth members olthe prestigious nabonal Help for H¢roe8 Chryr. Some attenders also have outstanding trained voi¢es. Opportsjnities are created for all lo enjoy 8inglW to do so, or dance or just listen. Androd6s p¥rtsopanls in both to sing and lo participate in lh• running $0 rt t¢ccffjes a team effot In November 2023 AndrrKles, vtho was trt)m in Malla but seThed as 8 sddier in the Brib"sh Amiy. was made a knight of the anaent order ol Kni9hls Templar of Mdta. Hwh rec4)gnib"on jrwjeedllll WAC shared delight Thursday aftem¢x)n5 offer 50rne ofthe $8me things as Tuesdays also 8 fows on board gam88 eg Chess and Domirns or just ¢hattiryJ. Like marty a￿1VID.es in WAC it works because people help c￿* another. Day-b"me 8Cbvities fcajsing on mNe phy8Kalty acaive older peo￿a- &3ain c4hers welcome."-

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Lln• Danelng classes Mondays 2-3Fyn Intemiediaie". 3 15- 4.15pm Beg1r￿ers. Both run by Jean Le Clerc. In Marth 2024 follvmng requests. a thi￿ weekty Session started. T•1 Chl We¢ts 2.1￿.15 Genue movement gcod tr heatth aTrJ rn￿11ty. Table Tenn1• Weds. A weekly sdf-running ffi'endship group play table tenni$. Th• tsblo is left up afterwards for the Men's Gr￿jp. M•n's Group. Alter COVMI far lewer rnen were coming into dayts"m¢ athvities in WAC and this ferna18 predominance made it harder fw men tOl￿n in George Beguinot, enormojsty vAlued th? years of 8ngagement his mother and aunt hav8 enpyed at WAC and volunteered to help. We asked il he Y)uld start a mèn's group. He h8S- rt meets wedn￿daYS and has contributed to Lwbng more men back into oiher 8CtNrtie5 as v￿1 88 bwThJ a place for them to chat together. Happy Bu• Pa•• Outliy A ￿tekty oulings kawng WAC at 1 tam on W•dne8dJy$ provide8 woplo th an opportunity for a day cwjt. wsitin9 on& ol the mary inte￿5￿ng places with free entry vthich can be reached by public transport- museums, art galleries. parks elc. JoJrney$ 8r& by public transport so lor anyonè wilh a Freedom Passlover 60.$ Pass Ihis 0￿ing. Packed lunches can be taken. So a weekly day out is free to parts'cipanls and no is exd￿je￿ by cost. It also k¥ovi¢Jtrs the benefi¢8 of 8 group Iravelling tO9ether. Much enjoyed by pathapants ￿ arts gratefvl to volunteers Frank Clark and Joanna Dixon. Monthly Tea Dance The above actiV￿.eS are offered weekly. Thero Is also 8 monthly tea-danc arranged by Jaan Le Clerc pari$r¢xkdu gm8il.¢om m the first Thursday ol every rnonth b8then 11.30am- 2pm whKh requires advance booking. The vAde range of dan¢0 Indudos Foxtrot. RcKk'n' Roll, SM"ng, Labn, Qui¢kslep. Cif¢l& ¢Jonce. Seq￿n¢t. ￿rte dance, Disco and Paty Dance. Fr•• and r•due•d cost tlck•ts have been obtained 811Th¥ ¢051 or free to theatres and other locations Claudia ensures that Ihese are shared around lairly as thre a￿ never enough lor all WAC'S ol¢ef u$r$ to go lo any eveN The Old Vic also u8es WAC befm rts Matsne¢ Idd wents for packed rnornings of free activities for people over SO to enjoy belor& att8ndin9 8 ￿8Y at a reduced pnce. One of the Old Wc's cmtnP￿ty.Q￿ lo wnirKJ up the¥tre to oldor Lc￿&)￿r8. Comput•r Acc••• and Support We are very gr8¢eful to LERA. a local re￿dents aS￿at￿n. f Part- fvnding this proj'ect. 11 1$ 8 ¢rutyal Servi￿ given the woblem of the digital divid•. It 1$ $tslfed by paid freelance support worker. Akin Akirmunmi. for Parts of Tuesdays and Thursdays Akin is woThJerbJlty pab.enl ond also good 01 helpin9 Several Feople at or￿, 1$ important as d•mand has grtrwn Some people in Ih•r ¢)wn runpLrters WKI smart p￿e$ lo ask Akin to help sort out prO￿eMS induding adapting equipment for wople wlh disa￿.1*tie$. Many a￿ beginners (hout email addresses which Akn'n helFed thern remedy as first step, and then movo on to otsr skn'lls ac£ording to was most important to ihem. Users appwate a safe ￿ace to explore their digital identity in a fnendty. helpfvl atmosphere %there they can rnake mistakes and be fortif ed againsl possitle pitfa115 e.g. remernbenng (o log out of their email in and keeping their pasSWcrf￿ seuel In njns in9 PCDopin cla55 8nd bVAC User goals indud&J'. access to job searches. and rd81ed matters e.g. creaiing Cvs. Searchers induaed some older ople vtho would no¢ have pre¥￿US￿ been $eekirYJ w(Kk

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 council flat 3earth¥s. 8 comwter Fwocess had b￿ne necessary to gain or change accommodation attess to shcrf)ping, health cafe, applying for passports etc registering for an 8pFointrnent at WAC's1¢g01 advi¢e $$rvi¢¢ ￿LAs follow up on 8thicé from WAC'S Welfare Benefft ￿tsKeT ty the user tiry able then get help for themselves online. ar￿sS to cgJnladin9 famity aThJ fn.ends online and exF4orirKJ ￿S(￿e Interests Help for bliTrJ ant1 partialty swed users vtho have diffruty S￿ng a ￿rnputer scxeen. Efforts ale made to relay their Information to online fcKm8 and htrlp thern get assistsve tethndogy to use laptops. tsblets and mobile phones. Volunt8•rs invofved in WAC or ￿lM￿ty org8nls8tK￿S a$ Tenants A3sco8tion$ helpèd th those efforts Tha sessithns are mostly airn￿ at older and rniddle-aged people, bul we get some younger ¢Jsers who hav? rnissed out on th• digitsl revdut)n. T￿¢r Iw¢$ loo a Ir•n$f¢rm¢d wrth th8 new $kill8 aThJ knovAedge and access they gain in the computer room al WAC. Akin helps an average of 7.8 in a sessth. When people become suITh'ciently competent to use Ihe Cornpuiw wthout Akin Ihey can 8ttes$ the computer foom at other limes. Volunteers also assist and ho¢e to develop that element lurltw in 2024-25. Roc•P￿0￿ Volunte•rn Slnce its earliest days, WAC has run a reception service 9-5 on weekdays as a place people could rn to for help This 1$ staffed by voluniews prtsvide Informabtsn about WAC and also signpost people onlo other sorv￿9. It is also 8 pla￿ vthgre distr&sW peoF4e com• 8n¢J %1 vmilg th& klndty volunteer provides tea. ￿Mf¢￿t or jusl a safe place to be. Number$ requiring hèlp have iweased 1hrough¢￿ the year From 146 in the fir$t week to 220 in the last week. The annual total being 7.8CQ- lar more than in any w￿10U$ ygar. 6.405 We￿ in per$on suggesting that arnid the pre￿￿re many ol Ihe mcye straighl fward phone calls a￿ r￿( counled. The problems are also often worse. and Some peO￿e have tried many other ￿ace lor help un$y¢cessfully. Too often $18tulOry and publrly fvjnded agewes refer Feople to WAC Ino puU ndingl without even checking rf is sometth.ng vnth which hdp As people's problems grow worse and sourtes ol help demse Fwple 9el rn0￿ de$per81tr arn mental heahh problems Ir￿eaSe. the dedine in ser￿$ rt is also much harder lo help peop obtain essential r¥med￿s. This mak9$ volunl¢ering on r￿pb.￿ now more C￿llengIng than rt has ever l)een before. a very grateful to the volunteers who have done $0 much to help people wth their Iistenir*J skills and compassion and helped so rnany find byays forward. Gertrude Erneter. Maureen Birch, Ayeisha Muhammad, Francine Peertum, Chris Ruscoff. Lilk?n Ok¢xctha. Barry Walker. Ajso to V81 R08th. WAC'S welfare benefits worker. and David Andrvws. the Centre Coordirwtor. aThJ George Thomas. WAC Trustee who ¢ovèr rècéption or provide bxkup when n8thd.

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Foodbank vouchers- Two ofWAC staff a￿ aulhorised by th8 Ic¢81 lthxlb8nk3 to sign foTrJ vwchers attesting need. $5 ol th&s$ were signed at WAC Ihis year. hvmlng of¢lothM and othw It¢ms Dunng th8 year Asher Robinson Jones in a vOl￿teer capaaty. wth help frorn others, or98nised Ihis larAlity which re-homed over 5.400 iterns on 8 free, give away, basis to homeless people and others In need. Also they sold over 30. eOO Items. This is obviously useful in ensunng go(xJs reach people who can use them rather than go into waste. 11 Is also pa￿"c￿laIty Important in our 8rea as so rnany goods are no longer on sale locally as land values have risen. The other val¢Jable dimension Is that this Is ¢ut$￿t WAC on the street and g¥v•s Feoplè who are lo￿ty 1¢ ¢hat It is also a bn'dge which can help nervous people gain o)nfiderre lo I￿n aCtiwtV￿ in the Centre. Thank to 011 donated and lo Asher and the other voluntews. Updatlng Inforniatlon 8h••ts has been a constant challenge Many ol the services we refer people to continue to chan9e. Even the leaflels abwt 8erwces and xtivilies in WAC havo needed more frequent changes as these have evolved. We af• grateful to all tho$¢ ￿ contritrJte to the updating Includiry volunteer Franrine Peertum. WatsrI¢￿ L¢gal Adv1¢• S•rvlc• IWiAS) Watedoo Legal Aokn'ce SeNce is the long6St nJnniThJ ￿￿99Ct In WAC. 11 was st8rted in 1972 by Hel¢na Ken1￿￿Y QC in ¢onjunclion Jenny Stiles. then the local communty worker. It movgd Into 14 8aylis Road (now WACI as scy)n as thi$ de￿Il¢t former library was made available to the ¢ommunity arKI •nough work had been dor￿ to make Some spac•s 88f¥. LAS ￿ntynUes to opwate on Thursday evenings. A8 the need for legal ad￿ce gre8dy exceeds availability, those requesting h8lp ncw have to online. WAC tlps th08e who cannol us8 IT to opply WLAS then prioritise3 reqvest5 giving priority to those in rnost seriws n8ad and wthout other means ol redress. They then offer appointments Matchi￿ wth appropnale vdunleering barrister8 and soliutors Deb Andèrson. 8 retired barrisler's clerk. lead5 on this. assisted by a paid p8rt-timo worker Ab¢Jut ee rnembers ol the legal profesSic￿$ were Involv64 in prwding the Service. We aro also gratefvl lo Jones Day $oli¢itorn tjeal wlh WLAS Iwryers offiaal ty￿.ng & po8l. Georg8 Thoma$ kindly Vdun1￿fe1 Ihroughoul the ye8r lo yovido Ca￿akIng servThs. So together o m8rvel¢ous group ol volunleefs has enaL490 1,147 ¢J88FWOt• to get legal a¢h'c4. Help whlth 18 ¢Jften life changing lor them. A few examples ol the many woy$ p¢opl& have been are gNen below. 1. Securing redundancy pay out lu a deaner whos8 ￿T5 had been rethd and place ofwork changed so that her job was no longer viable. 2. Obtaining a payment from a school lor a pers￿ h•J t•en giving individual turtKJn on the understanding that the school would ci)ver the cost. 3. Assisting a tenanf in ensuring Ihat the landltyd Carried out necessw repaw works, re5uII'ng in the tenant bein9 rfjhwsed in more suitatAe accornrnfyjalion. 4. Helping a former tenant obtain the £I0.CXXI 8lre&ay awarded to them ty Ihe County Court against a fom)er landkjrd. 5. Assisting a Sing￿ mothef reg$t the unlwthil evicbcll attempts ty her I￿¢￿￿d. 8. Assisting a tenant ol a housirrtJ a55criaTh'on w￿) had been the vth"m ol abu￿ ty Iw neighbour su￿$￿1u1ty corn￿81n to the landlord. 7. Hdping a homeless pers¢n objecl to the offer ol temporary accommodah.on by tho ¢ountyl. re5ulling in Ihe council agreeing to make a m¢rfe $uit8ble offer 8. Helping an individual to settle a daim for tuthn fees from a Lmiversty th0￿h the events h8d taken place some years ago. g. Assisting an indiw¢Jual who was apptyiTrJ lof an annulment ol m8(ria9e to ensure the right fonns re filed wth the courts land olhers V￿thdr￿) so that the annuknent coukl bg granted.

WATERLOO ACTION CEPURE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 W•lfare B•n•flts Advlce Val Roach. WAC'5 very experieticd part time btrnefits advice ther, conlinues to provide welfare ben¢frt$ advtt aThJ supwt to d¢kr peoF4e and people V)th th"sabilrtres liwing in SE1 and SE11 areas. We Cannot help people rn￿e bwdely as WAC ¢Joes not ncrw ￿1¥0 ¥ny fijnding It is a struggle to meet even these needs. There are more wple in diffiajty than fcf decades and il 1$ hard to fin¢J help. Sg more people have develop mental health p¥ob￿S on top of their debt worrie8. The Advice Worker is a key person to tum too at Cri￿8 tirnes. (￿er 80% 01 the peO￿e WAC hdp5 we disabl&J crf have h)rrfJ-temi health o)ndrtth$ Assistance includes." a$s$sirKJ lor benefrt enb"¥omentS and making daims for Attendance lowance, Personal Independe￿ Payment. Pension Credit. DIsa￿"llty Liwng and Univer681 Credit. Ajso h¥lp 1$ prowded lo 4i¥nls wlh houng i$$UèS ¢9 hrmtrltrssness. discreonary housing payments. housing and courril tay s¢Jpport. disability adaptsons, benefit apwal$. and debt probbms. WAC assists wrth requ•sts for ltr)tJbank v¢Nthrs. frodom p￿tr8. and dial.a-ride aP￿ICatIOns. An inuea$ing problem In the la$1 12 months has th& number of PIP claims made by the public being refused Thus requirirrtJ help wth apr￿￿$. These u5ualty succeed ￿th ￿￿kd￿n9 to lh• original d81 of clairn Hsyffjver rt rwuire$ h￿￿$ of tho prgects Dme. Help wth Atténd8￿ ￿lOWan￿ new daim$ irweased th￿ year wth the maj'ority racaving thè higher rale of £108.55 and a Imr rate of£72.65 weekty. A funeral grant 01 £25Crf) ts c¥emation was amcffig oihor 98ins. We managed to secure temporary xcomrnodabon lor som8 hwftèless ptr¢P￿. Dial-a ride travel, treedom pa$$e$ et¢ Adw$ing peor4e on what bentsfrts trxist ft)r them can be enough lo en$ure $omo F¢Op￿ can then obtain them for thernselv8s. Those vAthout IT equipment or kn￿ledge can use WAC'$ IT proJ•ct fty fvrthw h•lp Many of our users have muttiple problems and novthere to tum for h8lp. so 0¢ce$8 to $rneone in WAC to turn to is extremely important and lhe WWfaf B$￿fits Worker provides Ihis long-lerm anchor Having th• 8th¢9 $wvic vthin the cornmunty centre is c￿￿al for u8efS hrt by hard limes and al¥0 means that some people can be referred to other acbvib"o$ in WAC WAC G¥rden This has teen kept up ty efforts of George Thoma$ aThJ oth¥r volunteers. tt is 8 parts'cularty valued las￿rc a$ mc¢1 users INe in flats and dso roses etc can raise pooptg'8 $pirrt8. 10

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 Hall Hlre at WAC As part ofrts ¢¢ynmtément to emmrirrtj communty acti¥Aty WAC has always provided space for community ￿tiv￿.￿S additjonal to those run by WAC This is a crucial model tecause most grgups cannot have their own buildings It would be too expensive and wastefijl in kyemises ternis. Also It is lar easier for a $mall group lo run their desired a¢bvity if they do not al80 manage a b¢Jilding. However rt is cnjcial Ihat ￿lIe a group has use ol a Sp￿ it truty feels"th&ir8'. Looks. feels like theirs, 8$ wdl their pnvacy tts conduct the session how they want induding th language of Ihetrr choice. WAC w8s redeveloped by the comrnunty frorn the der•li¢t bLilding of 1971. th this element in mind. So h811s and meth.ng I￿rn3. sound proofing and 8$ much lockable storag Spa￿ as possible Walls ale kept as plain as poss¢ble During a week Ihe dance hall looks like a Wesl African church, 3 1960s disco, a uaft centre. crf is inteNwng spa￿$ fty thé legal advic8 $¥rvice. as well as simpty 8 room for othw a¢b'vities. In addIt￿n to the WAC run xbvi1￿$ dO￿bed eartier 159 other different ¢yganizaiThWccrfTrrnunity prqects used WAC in 202￿. Frffjuent U8èrn among the•• Indude ballet run ty dileklaptikdar hotmail.cKJ.uk. This project had 12-13 weekty sessions In term time. Mainly thikjren ol different ages This actNty ffts in effiu&nl b•fyveen WAC'S daytimtr and evenin9 a¢bMtie8. Rock 'n 'Roll lJlv• See htt 775 556 .' ts'ne dance for all Call.. Jean Le Clefc 07944 Sal•1 and Drummlng http$".Ilsal8ateca.co.ukJ sam￿ Oonclng l Drummlng http'.11 www.I Sword F•n¢lng htt www.southlon nl in club. Karate- https"IIvhW4 renshinkankar8tfrengland.cYg.ublondc lond renshlnkankar land. m￿1¢ and Cholr P¢0 Woodw'nd Quartet Email.. I In. Ernail.. thardjmills hotmail com Rellglousl •plNtu•l Qivine Worf ol GcJ Emwl.. il london m. IntoM8￿.¢￿aI Christs'8n Church Email.. dominik.herlitiek Usd21.0 ', Enlightewj christs.gn G8fhering Ematl.. tuk .co.uk', Eglise Baptise du plein èv8ngile Email". mienkLman ahoo.com ,' British Union ol Spirrtisl Sweties Email". Ibnascim nt rvis Kodaty ch￿'r ol Li)ndon f.or in We Also have.. Clty A¢tln9: Drnma S¢lwl, On Purpose Workhop• on how to develop yourself and build the $knlls. R•dthrn4d: empowen'ng young people to ITV8 healthy, safe and ￿ave an happy lives. ln addition there a￿ booklnp ty local Charities e.g Wè are Waterloo as usual used spa￿ for a couple ol days ¢ollecting and wrapping Chrisimas present don8led by businesses for 8ptKoyiat8 WAC users 8nd many others in need in Ihe c¢)rnmunty. Guy• ¥nd St ThMw•'•, Wat*rfoo Health C¢ntr•, the Old Vic. are amorvJ many others who uso spaces. Ajso sp￿$ are hired by locds fof children's birthday parties and other farnily celebratK￿$ In Summary, the yèar saw much IrK81 mmunity adivity and meetsngs Enhancem•ts.lo Premlses Major improvements lo ener￿ effiryency the buiklin9 we cwried wt by Lamboth CouncAI apKK)inted con$uttants and pa￿ by statutory Ivnding (Govemmerrt grant & local contribution). Work ¢ornpleted induded secondary glazirg lor windows, kjft insulatK)n, an air source heat pump, extra 11

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 radiators, LED lighting. solar panels Iphotovoltats or PV) aThJ removal or redundant le$$ effi¢ienl gas heaters. Followin9 inrtk?I teethin9 KKrt)lems the new &]LMwnent is ncr•4 w)rknrKJ a$ ¢xps¢ted. The telephJne $ystw had to b8 replace4J during th8 year. It was over 10 yo81$ ord and the equipment was end-of-lil¢. That system worfKed on ISDN which is being phased c￿[ so we had to purchase a new VOIP $yst8m Is much easier to maintsin and wll be ceaper to run and use. The photocopi¥r also had to te replaced and we wefe given a reluth'shed model for free- onty runnirYJ costs. In June 2023 a group sent ty Ern￿OYee Vdunleering kindly volunteered to th) painting. decorab'ng. and gardeniThJ, and 8180 provide IT help to WAC users needod hdp Johnny Walker provided impvtant b￿1th.￿g maintena￿￿ Su￿rt. We are d80 gratehjl to another local Ken Hamilton for hi$ prof8ssiond advi￿. The Llft A rnajor problem Is that thè lift has trok•n down antj wll c¢st 8t>wi £75,ODJ to rèpl8Ct. Ihe lease problems now hanging over u$ ¢ènnol solv th& probm as we would have done in earfier yts8rs- by lundraising- tsjt hop that il ¢an be rwfved ¥ilW $0 ihat WAC ¢8n again 8ttrgct public fundirYJ for tr￿lI11n9 works or th n•￿$$4ry mO￿Y wll com• wt of CIL money. lor 4%fiich il 1$ being $UPPOrted th8 SOWN Neighbcth¢>)d Plan Progrn¥• on Lamb•th Councll's propo8•d Voluni•ry S•ctor Bulldlng• Strnt•gy ring the year Ihere ha¥ unfortunatety been onty very limrted wowe88 on tsstabli8hing thè wcposed now18gal arr8ThJemonls b8tsveen Lamteth WAC. In the previous year WAC had r$r￿ded In great detail atyJJt the prcp)$•d 8S8t strategy put forward by the Council for Ihe small ￿￿0ports.0n ol LBL buiklings used by the Community and Voluntary Strctor WAC m¥de proposals about strategy could be Improv8d ty drwng on t•$1 prad¢e nab'¢nalty.' be operated much more equit¥tty on a p8rtwship mcty." 8nd ￿ more flexible to refle¢t different uses an¢J oxtemal fundirrfj OFWtunrtie8 to draw addilthal money into the b)rwgh. The Initial proposal made by Larnbeth duriThJ Covid in Spysng 2021 would hav& impa¢ted considerab on WAC with very signifi¢8nt rent in¢rease$ 8ThJ 8 limrtirrfJ lenyth of lease which would prevent WAC from raisin9 ext¢mal grant funding Also. a short leasè w)uld romov& th• amazing 8mounl of prac¢i¢g1 Ip w& hove re¢eived ￿n$trUdion ts)mp8nie5 over Ihe years to ￿8￿Je thi5 forrnerfy derdict t￿Ilding and to conbnue Ihe enhancemenis needed to accomrnodate ever Increasing usage. Quests'ons faised by WAC at¢JJt why we. 8$ a Mutt￿￿r[￿Se community fe8ource. ￿r0 teing included wilh 8 group ol much srnaller. mainty ￿ngle use SPa￿S. wer6 not answered. We questioned why WAC vrds Th)t bein9 cc¥)sid¢red wth lar9er organi$alKJn5 being offered leases ol at le8$125 year$? ￿ have not yet re¢eived an 8nwer. Nevetheless. WAC cJnmenced discusSKTh with Lambeth and held a productive meeting at the Centre with the Countil officers and our prolessNy)al advisers where th¥ b8315 of a new le3se arrangement was hjlly discussed. This led to a draft Heads ol a Temis for th& Lea$e bwng prodLt¢¢d by Lambeth offtrring a 20+year lease and rnc#Jiffied terms a staged increase in ￿ntaI over a &year period. Hamng made a poientialty posiiNe start. hmv•r. #nd (les￿19 &arty I￿¢T5 from Lambeth pr(￿lSir￿ action to progress matters. nothing more was heard Irom the Cwnol over th& n•xt 12 months. Despits repeated letters frorn WAC a5kiThJ lor an update. no novAedgernenl or answer received 11 Wd3 not until rnKI-2023 Ihat any lurbher communication was recesved, and a meeting held in August 2023 trat set things baGk to the Original unsatisf8oNy $tth"rvJ wint The e8rfr Lambeth staff member, wth whom WAC had mainly been dealing, had left and the c￿￿1 prcposed to start 8galn apparenuy having no record of his Cwesp￿der¢ ry meebng with WAC ￿ our lawyers. Developments will be reported in the next Amnual Rew1. 12

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 WAC tru8t•8s thank• to •iaff and volunte•r¥ WAC trustee3 WBh to 8¢knovAethJè the ￿hle¥emer￿ ofthe year and thank key people for theif ¢ontributJon. Our small but èxcellent staff.. David Andrews. Centre cl￿£1￿8t0r and the only fiJll-time 6taff rnern￿r. has this year done an outstanding job as havè the other staff. tutors. and ¢ontractors. WAC has of ¢our$è VAStly more volunteers than paid staff. especbalty if ind￿lIng the rnany who Contri￿lIe on rnutual support basis. ￿￿&r SUPFth from thè communty is also Cfuoal. Many of our users come from tr8drtlor￿ where rt takes a village to raise a thikl. In hwd b.mes rt awtairty takes a cornmunty to sustain a cornrnunty ctrntre Publlc b•n•fit ¥tatsm•nt In shapin9 our objectives lor the year and planning our aCtiv￿e￿. the trustees have considered I Charity Commission's guidan￿ on public b8n&f¢ induding th8 9uidKo'publi¢ benefft". wnning charity IPD21'. The achievernents and activities above demonstrats the public benefit arising through the Charty's aclivrties. FINANCIAL REVIEW The Statemen¢ of Financaal Mlivrt$ sho￿4 o nd d8fiot of t15,11612023 nel d&fol £13.2741 lor th8 y8ar and r6s6rves stand at £165.97612023 £181.0921 The financi￿ positron of the year revealed by the Balance Sheet shvws net current assets or wthing ¢apital of £165.97512023 £180.9561. WAC remains in a s¢un¢J finanLial Fosition. FufuRE ACTIWTIES- WAC Truslees inlend lo do Ihwr ￿￿$11¢ continue to meet local needs in line with our constitution and aims and obi'eclNes as sei out in the introductory sections of this report. We are proud ol how many and ol the great dNersty ol FeD￿e t•*ho c¢xth'tMrte to mutual wdlbw'ng through th& Cantre. 13

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 STRUCTURE. GOVERNAMCE AND MANAGEMENT Govemlng document Waterloo Action Certre Ilhe w1.￿mrtfjrf bw"NJ c¥nrtted by Ii¢wKo Irtyn the Department of Trade) is fegistero¢J as a company limrted by guarantee and not having a Ca￿"tal dividgd ty $h8res The company was incorFKJraied on 5th February 1962 arky registered as a chanty on 13th May 1982 d consliluled as a Limrted Company under the Memorandum and Arbdes ol Asswats'on. The charity registration number is 284591 and the CL)rnpany wistraty.on number Is 01611872. R•crullm•nt and appdntment ol Tru•tee• Three trustèes are &le¢ted at WAtrs AGM and stsnd #t Ihe end of the next AGM. Cme is nominated by Waterfoo Le9￿ Advice SeThicè and the AGM infomed of ¢heir rK)rnination for the )ming period. Five trustee5 are deckny by represeniative5 of Tenants and Residents Assoaations (TFIASI and Hou&ng C¢X)ps In the Waterloo ama and by community projects in Lambelh, including 50ulh ol Waterloo. which are re￿Vant to ad1V￿e$ 81 WAC Three ￿aCeS are available for optron by the tnJstees lo prowde otheThMse unmet skJ"Ils. Thus. Iher• 1$ a buijt-in broad repro8entstion, vhich aulornatically updates 8s Ihe needs and pnNitses ofthe cwmunty thar4Je. The trust66s have no ben8fic4al intwest in the company clher than as memt4rs. Thg tru8teo8 aw also the directors of the Com￿ny. Al the In￿tee5 are mernbws ol Ihe cornpony and guarantee to tribute £1 In ¥v8nt ol winding UP. The Oirectcrfs ofth8 organisation are also Ihe tharity trustee8 for th• p(wpose$ of ¢h9rity law. Trust￿ Inductlon •nd tralnlng The method ol election ensures that most trustees al￿¥ have kn￿￿edge of Ihe comrnunity needs, WAC and other local prqects or specialist Kn{￿￿e¢>ae At each Managemant Committee meeting Ih¥re are reports from ead) ser¥￿e arta io ensure Iru$le¥s are up to dale wth actiwties and charyes in legislation or funding requirements, aTrJ trustees al80 have thvay day$ lo o)n$i¢Jw devdokynents needed lo match ¢h8nging need$ Tru$le•8 8r• alxt offered further SOLWC48 of infom01￿7. trther Ihrough one-tovore hdp from other mernbers ofthe Committeelstaff or ¢(￿SU￿ants. as well as Ihrough Ihe wt4i¢abty18 a)d link810 the website$ ol organisation$ su¢h ¥$ the Charty Comrnission. Organl•atlon The trustees normally meet monthly, except frjr August and December. T￿Y are responsibl• for I strat¢gi¢ ¢Jire¢tion and ol the tharity. area8 ol ¥Kfk rep)rt lo the Trustees. Rolatod parti The charity works dosety wth Oth￿ sirnilar Or9￿1$.0n3 as Oetsiled in Ihe athi&vemen18 and perfomiance se¢tion ol the Trustees Report 5 Truslees a￿ norninated by TenantslResidents Associations and Housing cr￿pS in Iha arèa, On& TrLtste¥ unbl the WAC AGM in Sept 23 when she di¢J not re $land as ¥ WAC Tru¥lee wa5 also a Trustee ofwalerloo Community Development Group. Two Trustees were on the SteerirYJ Group of so￿￿ Bank and Waterlw Neighbours FcKum. Rlsk Alanag•m•nt The directors actively revthv fv m•jor risks ￿lch the charity es on a regular basis, and believe that maintaining reserves at the current levd$. ¢omkn"ned wth an anftual revlew of the controls over kw financial 5ySterns wll provide suffjuent resources in the event of adverse uroJmstanc$ The directors have also examined the 0￿rational and busine55 risks faced by the charity aThJ confim) that they have established systems to M￿"gate th¢ $i9nificant risks. 14

WATERLOO ACTION CENTRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 REFERENCE ANO ADMINISTIiATIVE DETAILS Charlty Number: 284591 Company Number. 01611872 Dlroctorn Tntws.' For darificatson we p(xnt cwt that words'directors" arKI'trustees" refer to the same pe. 01￿ is a term used by Charitses, Director is ￿Se￿ by CoMpan￿s. Ltke marry clwrfi&s WAC * both- it is "not fcrf profrf ￿1panY. Htrward Simmons- Chair Jènnil¢r StI￿s- Chair Jthn Patrick Deane. Treasurer Robert Hayward OBE Zoe Kennety Sally Marullo Frank Ver9ara- not $tsnd for rtr¢Wi¢)n 8¢ AGM W23 Sinead (Jenryl O'N&ll- did not Btsnd for r84leth.on at AGM 519rd3 George Thcffjas Frank CLqrk•- elect￿ W23 Chang&s $[￿ 31.3.24 Salty Manj1￿ and Frank Clark did not stsnd at the AGM on 24 September 2024. George 8eg(iTh)t and lfj'r5ty Oliveira 8 We￿ nevAy elected then as r8pfgsentab.ves Irom usef 9ftyJP$ and Kat￿ B8rker 88 è nominatKJn from a Watedc¥) Tenants l Houfjing Cwi. 8•nlor M•nag•m•nt T•am: David Andrm. Centre Cowthnalor Waslm HLMsaln- FIna￿e W0￿0T Jean Le Clerc- BooknrrfJs Man R•ql•t•r•d ¢)fflc•: 14 Baylis Road, Loft￿ SE17A4 B•nk•rn: TSB 2W302 HvJh Ho￿. London WC1V 7QR Ind•p•rthnt Ex•mln•r. Elizabeth J￿e Ga9￿. FCCA Hagg Farmhouse. ElliWI, Northumbertantj. NE61 SJW TRUSTEES, RESPONSIBILITIES IN RELATION TO THE FINANCIAL STATEMENTS The trustoes (who Ofe also dire¢tors of Waterfoo £tion cen￿ lor the purpos6s ol cornpany lawl are r¥spon$1￿* lor preparing the Annual Report an(J the financial stalernents in 8ctyd8nce wth applicatAe L9w and United Kir4Jdom Ac¢ounting Standards Iuniled Kingdom Genefally Accepied Acco¢Jntsng Practscel i￿U￿1n9 Fin8nci81 Reports"ng St•)dard 102"The Financial Reporting Stan¢Yard 8ppltsWe in Ihe UK and RepU￿1C of Irekind.. Ccmpgny Low require3 the Dsreclors lo prepare finanoal statements lor each fina￿81 y•8r whth give a true and fw'r view ol the state ol affairs ol the charrtable ¢wpary aThJ of fv incL)ming ￿sOurceS and applKation of resources, Including the income and expend1bj￿, of the tharrta￿e company for that year. In prep8riThJ these finanaal statements, the Oir¥¢tof$ a￿ requiffjd lo". select suitable accounkn.ng polrfJe$ and then apply them cwsi5tently. observe the rnelhods and princjples in Ihe Charitses SORP. rnake judgements and estimates that arè reasonab￿ and prtjjent stale whether ap￿iCable UK AccountiTrJ Standards have been foll¢Md, subJ"•ct to any material dep8rtureB disdosed and explained in the finan081 slaternents prepare the finanaal staternents on the going ¢wm bags unless rt is inappropriate to presume that the ¢haritabltr company will Co¢)￿￿e in business. 15

WATERLOO ACTION CEKfRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 rnè thè frnandd ￿￿"On ofth8 chatha￿0 compary and enable Ihem to enGur• thott￿ fin8ndal $tst8ment8 Comp￿ ￿￿th the c￿parbI￿ Act 2CI)6. Thty af• also reSp￿￿1t1￿ frr safe9uardng the 88Jets of Ihe tharitable CC￿panY and h￿ce for tsklng reason￿e Steps of frKI cthor ¥rtigul8th The trustees are re8FJn￿ble for maintenartt and inteth ol th ¢¥￿￿ate fin￿￿481 inlonnation incjuded ¢)n tho d￿8￿e o)mpanY8 b8rte. Lry81ati(xJ in the United lQwlom go¥wnM¥J thg wepDrnticn aTrJ dis8emination ol fln8nclal Statements may dlffw frcffn l&JI8lab"￿ In Th1• reF<¥t has been Prepared in ¥&ith ts 8pe(ad plryth8l￿ ol Part 15 ofthe Companies AL 20C6 relating lo APPROVED THE BOARD AND SIGNED ON ITS 8EH4LF BY.. HN DEAPIE SURER 27th Nov•mbw 2￿24 18

WATERLOO ACTION CEKfRE REPORT OF THE DIRECTORS AND TRUSTEES FOR THE YEAR ENDED 31 MARCH 2024 INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF WATERLOO ACTION CEKtRE I report tr th• trusttss on my •xamlnation of finano•l 8tstrnt• ol th• tompany for tho ygar ended 31 Marth 2024. Thij report l• mad• x4ely to ch•irW• truIt￿. u • bcAty. In •Lrordan¢• ¥Mh lh• chanti￿ Acl 2011. My wotl¢ ha8 boon undertaken io that l rnlth18tat• to the tharitys INt￿ those mattorn l am required to state lo them In an Ind8pend•nt •xarnlnerfi rowt snd ts no Gthor puw. To tho fullest extent pefftiitt•S by 18w, I do nat ocwt or •8•ume re•pon•ibllty lo •nyono other than the carity w¢d ts chorityi 88 J b(>Jy. for rny I[￿•P9nd•nl Ex4miDation, lor th18 TeporL w fof the cgnion8 I have fomie•J. R••PK￿Y• mpoMlblllll•• •nd bA•l• olY•port AS the charttys trusteos ofth• Ccffipany l%tho ar• •0 Ih? dlrector8 of lh• e(mpany trthe purposes of cornpany lawl, you are responslble for Ihe preparabon ol the fwnci•l st•t•rnents in Bc£￿danCe ith th• r•qU1￿mentI of th• Comp•n6•1 A¢t 20C6 (Yh• 2C36 Arfl. Havlng My￿1th￿l the financal $tat¢M￿lS 01 Company w• nat requir•d to ￿ •udited ftr thi• y••r und•r Part 16 01 th• 2CQ8 A¢t and are •lllblts for InWnd8nt examinattrffi. I report in mp•ct ol my •xamlnaUon of your chlrity'i finandal •totwnent8 •6 c•rried ¢xrt ur#J•r 8•dlM 145 of th? Charitim Act 2011 fYh• 2011 Acri. In out my examlnaoon. I hav• fc4lu4ved th• Oiredions gi￿ by the Charity Cornmi•olon ILmd•r section 1446llbl of the 2011Art Ind•p•nd•nt •x•mln•rf• •l•t•m•nt I h•v• ¢rynpl•t•d ry •¥ominaUon. I conftm no m•t•rid mott•rn h•w c￿0 to my •tt•ntlan whth giv•• m• cau to bell￿0 that.. •c¢ountlry T•￿r￿s ￿r• notktyt In •ecordnce %bilh ••thon 386 ofth• Ccfftpinl￿ Ad 2￿., or th¢ fin•noal 8tatem•nts do not 8c£ord with Such recorth. LY th• fin•ncial statem￿ts do not c£vnpty ¥&ith r￿•vant •ec41unting r¢quirem•nt• und•r •ec¥on 396 of th• Compani•s Act 2006 o¢h•rth•n r•jui￿an1 thatuw finand•l $tstemont8 and lalf whlch i• not B matt•r ¢onsidgr•d •• p•rt of •n Ind•p•Thl•nt •xaminJtion', or th• fin•nu•l •t•t•m•nts ho￿ not bwi pr¢pw•d in •coyd•nc• with ts Ch•rilkn• SORP IFRS1021. I hv• no corKemB •nd h•v• c4Yn• •erns no ¢)tlw m•ttw• in Mnn•thon vAth th• •xomiMJon to whleh #ltsnuon •hovld b• drAwn In this r•wt In ord•rto wwt4• a prop•r Und¥￿Ing ofth• fin•nd•l •t•temtsnts to bo rèached. Slqnatuv• E J fj•gl• FCCA D•t• 27Mlf4Q24 17

D(KuSgn Erhylcpe ID.. ¥OFIEmW.Irrff41C3821118SD17 WATERLOO ACTION CEKfRE sTATEmEp￿ OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2024 SUMMARY INCOME AND EXPENDITURE ACCOUNT Nol•• Unr••trktod FundB RMtA¢t•d Fund• Totsl 2024 Total 2023 Incom• Donations Income from choritable acts.wbos Income fmm tr8ding ocbwbes Invgstment Inco￿ 6.238 146.786 11,738 152,788 987 6.038 143,368 2,095 2,166 6.038 Totsl Incom• 160.0S1 11.500 171.551 157,429 Exp•ndltur• Ex￿ndItUre on charitatle 175.075 11.5¥ 18e,667 170.703 Tol•l •xp•nditur• 175,075 11.$92 186.667 170,703 Net Incom•ll•xpgndltur•l and not mov•m•nt In lund• lof th• y•ar bofor• tr•n•hrn {15.0241 -92 11S.1181 113,2741 Trnnbf•r te￿n fiJnd& M•t Incom￿{•x￿rtdItur*1 113,2741 Reconcili8lion ollunds Total fund•, brought foThArd 151.235 29,858 181,092 194,366 Tot•1 lund•. ￿rrf•d forward 136,210 29,766 165.976 181,092 The Ststerngnt of Finanaal Ac4iwties al•0 ccYnWie8 the r•quiromonts for an Ineom• 8nd ExFenditur• Account und•f tm Compan￿4 Aet 2C(6. CONTINUING OPERAnoNS None oftho corw)&ny'$ ath"viiws w•rn wuired or di￿Onbn￿l during the above tsto finandal yearn. TOTAL RECOGNISED GAINS AND LOS8E8 The statement ol finanual activities includ8s all gain8 4nd10sw rec¢¥ni8e(l in the above financAal years. Thg notes on pa9e$ 21 to 32 fomi part ol these financ481 statements 19

WATERLOO AclloN CEKfRE STATEAENT OF FINANCIAL ACTMTIES FOR ThE YEAR ENDED 31 MARCH 2024 BALANCE SHEET AS AT 31 MARCH 2024 Nol•$ 2014 2023 Flx•d assets Tangible fixed assets Curr•rt assqts Oebtofs Cash at bank and In hand li 5,825 165.654 171.479 6.301 184,015 Credltors fall1￿ duewlthln one ye¥ N•t eurrnnt ass•ts 165.975 180.958 N•t •sMts 165.975 181,092 Th• fvndi ofth• ¢h•ilty Unrestrlrted funds.. General De51gnated Re5trlrted fund5 Tothl charlty 2,985 128,560 34,430 16S.975 22,674 128,560 29.858 181.092 13 13 For llnanfa81 wrlod endod 31 2024 thè wJ• •nbOed to fr(wn und•r 477 Ccfftpan￿8 2[￿. No rnemter oflhe I￿pary has a noti¢￿. p(nuant to 8edlon 476. requlrtng An audlt oflh¢se fingnod 8tstemenl$ under the requir•ments ofthe C(ry>anle¥ AA 2￿. irectr• Kn¢yA¢d9• r•$ponslt4lJ￿tr. al ensuring that the ch8rltOt4e CLvnp•)y kaeps r•cYYth thet Lx>mpty Se¢￿8 386 and 387 of tho Companies Act 20Cfj 8TrJ bl preparing finaroal statemerrts gwe a tru• ar#1 falr¥lN of th? stste ofaff•lr8 ollhe ¢•rftsble comwy 88 at the end ol eath finanaaf y￿r and ol ts surF4w or defiot ts each flnancial year In accordance with the requirements of Seclion8 394 8nd 395 comply viti the requirem•nts of the Companies Act 20Cf rolglkng to finvKlal stat•nents. so Iw as apFltc•￿e to fv charitable ￿mpa￿. These finan¢rJl Statem￿1$ been pryred in 8wdance wilh to o)mpanles $ubJe(I lo Ihe 8m811 compani￿. regim ithin PBrt 15 ofthe Companiu 2[ he8e Itnandl 818temen¢s wero aulhotsed by th• Board of Dlrect(X8 and Tw8tee8 ￿ 18 ecemb•r 2022 d ¥￿e svjned on ts behalf br. Comp4ny PIY STILES- Vlce Chalr •G4•tr•tlon No 01611872 The notss on pages 21 to 32frTh part rAthe¥efmwdal slaternwts

WATERLOO ACTION CENTrE NOTES TO THE FINANCIAL STATEMEP FOR THE YEAR ENDED 31 MARCH 2024 AccouNfiNG POUCIES 8a•l of pr•paralSon of Iln•nclal •latn•nts The financial stslements of the Laritable c3)rnpany, which is a public b￿fft under FRS 102, have been propared in aC￿rdan￿ lh& Charibes SORP IFRS 1021'AcctyJth"ng and Repoting by Ch8rrties'. Statement ol Recommended Pradice appau￿@ to thanties preparin9 their finanaal stalernents in accordancè with the Financial ReportirrtJ Standard appl￿b￿ in the UK arKI Repu￿￿ ol Ireland IFRS 1021 leffective 1 January 20191,, Financial Rep￿n9 Stsndard 102 Financial Rep￿n9 Stsndard appli¢abie in the UK and Republic of If¢land' and the Companies 21x6. The frnanoal ststements are prepared in siefling. %thi¢h is the funth"on81 cxwrency ol charity. Monetary arnounts in these financial staternents a￿ rounded to tr nearest£. The financial statements hav& beon prepare{1 under the h￿t￿￿al fp)St C4Jnvention wth iferns recogni$ed al ¢￿t or transxtion valu8 oth¢Mse ststed in lh& r•lev8nt r¥)tel$l to these finanoal $tatement8. Prnparatlon ollln•n¢l•l •t•t•rn•nts on • golng conc•m b••l• The charity's financial Statemenis show net defi￿ 01 £15,11612023- d&fiul £13.2741 for thg year and free restNes of £2.98512023 - £22.5401 The Iwstees are of the that thesè f&sutt8 and ￿an$ lor th6 futur• have secured the immediate fv￿re of the tharty lor Ihe next 12 to 18 months and on this ba$1$ the charity 18 goirrfJ concem. In¢om• r•cognttlon AJI income is indudd in the Ststemenl of Financi￿ Activitie$ when th8rity i$18gally Onlilled lo it, raceipl is probabfe, and the arnwnt can be measured wth suffiLienl relkakn'lity. Grant In¢om• Grants are cr￿lted to Ihe Statemeni of Finanaal fv£b"vibes when the ¢h8rity is entitled lo th• funds. Income 18 only deferred where there ère time con$tr•'nts imposed by Ih•donor or rfth& fi)nding IB perlonnanc related. Where enlrtlemenl to grants receryable is deFndent upon fulfilmenl of condibon$ wilhin the charty's eonlrd, the irKome is re¢oJnised when th&re is suffiaent ewderte (hat condiliws will be mat. Grant$ supming t￿ ¢tye actiVrt￿S of Ihe charity and no speo'fic re$ln"cD'on5 placed upon their use are included wthin donalhjns and legacies. Grants that have re5triction$ ￿3¢ed upon their use are induded wrthin income from charrtabl& ￿NitieS. Caytal grants fy the purchasg of fixed assets ¥¢ cJedrted to restricted incomirrfj resourcts on the earlier dale ol when they are r￿￿e￿ or receiva￿e. Depreciation on the related rt<ed 8Bsets is charged against the restricted fund. Donatlon$ and leg¥cle• Donations are recognised in the PefK#J in whith ￿Y are recaved. L•gaGy income 1$ rwnised when the charty'$ &ntiUement isjudged to be probatye and %thefe ts amcunt can te re118bly rnea8U￿. Contra¢t In¢crfne In¢rHne from charrtable ac'viti?$ itude incomo rewnised a5 eamgd las the related gC)ds and seNces 8 provide<Jl under contract InvMtrnent Ineom• Invesbnent irKome is I￿udg¢ vthen reLeNabfe.

WATERLOO ACTION CENTRE NOTES TO THE FINANCIAL STATEMEirrs FOR THE YEAR ENDED 31 MARCH 2024 1A Volunts•r• •nd don•t•d ••Thit•s. facillti•• and good• Dmated professi¢Jn81 services aThJ donated laglib$ a￿ recognised as income wFn the charity has control over the rtern. any CLJnditK)ns assco8d wrth the donated rtem have been rnet, the receipt ol econorn￿ benefft from the us• by th• Chanty of the item is ￿0ba￿e and that ecwomK benefft can be measured reliably. In accordancé wth the Charities SORP IFRS 1021. th? gereral Y￿￿nteer timtr of the charity 18 not recognised in th• main boty of the finanrial ststernents txrt detail Is ¢wtained in the trusta8s reprrt. On rew'pl. donated wofessKfflal ser¥w, donated f8rilrties and gKJod$ 8r• recognised on the baBiS of the value ol the gift to the chanty whth is the the charity would have been willing to pay to obtain servi¢es or kn'litie5 of equivalent ecoThJmic te￿fit on th8 open rnarket., a ¢xsrr&swnding amount is then recognised In expenditure In the perW ol reciO. Exp•ndltur• rncognlllon Expenditur• 1$ recx)3ni5ed Or￿e ther8 is a 189al LV ¢onstructNe oNigation to make 8 p8yment to 8 third p8ty. it is probat4e that setU&menl Vlill te r•quired. and the amount ol lh& Coligat￿ can be m•a$urgd reliably. Expenditure is dassified under the followryj he&Jings'. al Cost of raising fvnds compnses of seekirs grants aThJ ck)nations and. 6pace hire and Ih8ir a$S￿ated support ¢osl$. bl Exwdilurtr charitab actNrts i￿y￿e expenditure associated wth thtr rnain o'ectNeB of the charity and Indude both the direct costs an¢ Support costs rdal'ng to these activib'es. Allo￿tIOn of •upport cg•t• Support costs ar8 tho$& lurKtions Ihai assist the w¢vk of the tharity trJl do not ¢if•cUy undertako ¢h8ritablo activrties. Surwi costs include b-off¢e costs. finance ond admjnistration p8rsonnd, payroll 8nd governance costs whKth support Ihe tharity's pwrarnrnes and a￿1vItIeS Th8se costs hav¥ teen #llctsted bats￿n ¢ost tsl raising lunds and exp8nJrture on charitable Tl basi8 on vthich Support costs have been allocated are set oul in TrJle 7. Fund• •tru¢tur• The general fund CLYnprises those monies. which may t4 Used t￿r￿ m8eting the charitablts objectNe8 01 thg company al the disc￿lon ol Man&J&meN Board Th& ostricted fvnds are mon8 raised for. and their Lr$e restrthd to, a speufic purpos or donab'on8 6ubjeci to donor irnposgd con¢Jrtions. Inv••kn•nts Flxed ¥$sel investment5 arfr stated 8t ¢05t less provisicfi tr diminut1￿ in value. Tanglbl• fix•d ••••ts •nd deprKl•tlon TaThJibl¥ fixed 8sset5 lexduding Investments) a￿ stated at cost less deprecialion. The ()St of minor additions or those cost.ng less than £5(X) are Th)t capitalised. Depreuation is pmwded at rates calojlated to wrilg of the cost or valuats'on of fixed assèts. ￿￿3 thw'r estimated r*￿du41 value. over their exFected uselul lives on the fdlowirrtJ bases.. Equipment Centre Computer Equ1Fffn￿t 25% on cost 25% on cost

WATERLOO ACTION CEKTRE NOTES TO THE FINANCIAL STATEMENTS (Corrtld} FOR THE YEAR ENDED 31 MARCH 2024 1.10 D•btorn Trade and other debtors a￿ rettsnised al th$ s¢tlJemwrt am¢wrt due after ary trade di8¢ount offered. Prep8ym&nts a￿ valueJ5 where the rewson affecls both current and future PWK)ds. 1.18 P•n•lor4 The charity OFerates a defined ccfflth.tr￿rtKln pension stheme on behalf of its employ¢¢$ Contributsons ore charged lo the Statement ol Finaroal Acaiviltes in ihe Fwkjj in whth they are payabk. The assets of the scherne are held separately from Ihw Oft￿ chanty in an independently adrninister&J fund.

D￿J$V￿ EnWrF• ID.. 51e31rw-79¢A4C4C.87£W2466WA3 WATERLOO ACTION CENTRE NOTES TO THE FINANCIAL STATEMENTS (Contld) FOR THE YEAR ENDED 31 MARCH 2024 2. GRANTS & DONATIOP45 UNRESTRicfED RESTRICTED FUNOS FUNDS TOTAL 2024 TOTAL 2023 Phyl & Hu8hie Charitable Trust LERA Euromonltor Dorothy Isabel's Will Good Box Donations Voodoo Restaurant LUSH Retall CAF Soup Kitchen Sundry donations < £l.CQO i.C(rf) 3.C*XI 4.5C 4.5Crf) 1.336 1.336 812 291 250 1,3 1,965 1,637 1.3CO 1.965 1.637 437 The 8rants and donations income in 2024 totallin8 £11.738 was attrlbuied to unrestrlcted funds of £6.238 and restrlcted lunds ol£S,S

WATERLOO ACTION CEpifRE NOTES TO THE FINANCIAL STATEMENTS (Conud) FOR THE YEAR ENDED 31 MARCH 2024 3. INCOME FROM CHARITABLE ACTIVMES Unrestrfrted Restrlcled Funds Fund5 Total 2024 Total 2023 Hall & Room Occupancy charyes Contrlbutlons from people attendln8 WAC Actlvltles 141.547 141,547 133,143 5.241 5,241 4,201 L•8al Ser4k•5 lone5 Day More Flsher Brown Mis¢ s.W) 5.OCQ 5,C I.0￿ Li￿ I.CK 25

DotyJSw EtNekyv ID." &081tanU4 4.mf4K392111&St)17CO WATERLOO ACTION CEPfflIE NOTES TO THE FINANCIAL STATEMENTS Icontld) FOR THE YEAR ENDED 31 MARCH 2024 OTHER TRADING ACTIVITIES Totsl 2024 Toial 2023 Fund• Fund8 Bn¢.a br8cJ& 2,09$ 2,095 Inttffi• frcffl oth•r tradiTrJ aGtiwtieB in 2023 totalirg £2.095 was all •tlnbuted to unr06trided fund INVESTMENT INCOME f••I￿¢t•d Fund• Tot1 2024 Totsl 2023 Fund Bank inter•at 2,1e6 6.038 2,166 The investment inc￿¢ in 2024 totslirvj £6,038 all attn'buted to unre•trictsd fund•. 6. ANALYSIS OF EXPENDifuRE Other Vduntary 1•8al Ser¥lc• Trfal Totsl 2024 2023 Staff Costs Volunteer Expenses Premises Costs Legal Services Other Direct Costs Support Costs (Note 71 Governance Costs l Note 71 68.666 52.967 1,991 2.440 39.631 44.854 15.985 6,845 2.519 5.319 57,875 50,579 1,991 39,631 11,320 2.519 57,875 4,665

DorAJSyn En%lLV ID". %OBltzmb4 -3mY4K3821118SD1Th1 WATERLOO ACTION CEpmiE NOTES TO THE FINANCIAL STATEMENTS (Contld) FOR THE YEAR ENDED 31 MARCH 2024 ANALYSI8 OF SUPPORT AND GOVENANCE COSTS The tharity inth'alty identffies the costs of tts support func"on$. Ilthen identifies those costs which relate to the g¢)veman¢e fun¢tion Governance costs and other 5VPPOrt costs are apportioned $epar8tely betmthn charity'8 key activity undertaken (see note 61 In the ye* Al the general support and governance costs have be8n apwtiongd to variou5 charilable acbviltes on the b￿S ol staff thme alk¢ated to each acbvity. General Govemance Tot•1 Support Functlon 2024 Tot¥1 2023 Staff Costs Trainin8 Costs Communications Cost IT and Webshe Subscription Books and Perlodicals 8ank Char8es General expenses Depreciatlon Trustees & board meetlng expenses Independent examlners fees 38.230 48 38,230 37.695 48 132 5,704 4,8S4 6,103 1.625 1.867 1.689 73 42 276 291 5.338 4,015 134 236 102 6.103 1.867 73 276 5,338 134 102 57.773 57,773 50.759 NET INCOMEIIEXPENDITUREI FOR THE YEAR is 6t8ted after dwging.. 2024 2023 Indèw)dent examThrfs f88$ Depre¢latr￿ onl8n9it4e fixed assets 3,120 134 ANALYSIS OF STAFF COSTS. TRUSTEES REMUNEIIATION AND EXPENSES. AND COST OF KEY MANAGEMENT PERSONNEL 2024 2023 STAFF COSTS Salangs Natvjnal Inwrance Pension 105,184 88,891 1rfi.896 90,649

Envelope ID.. SIOBIknIA -3.rnif41C382111WJ17(X+ WATERLOO ACTION CENTRE NOTES TO THE FINANCIAL STATEMENTS (Contld) FOR THE YEAR ENDED 31 MARCH 2024 ANALYSIS OF STAFF COSTS, TRUSTEES REMUNERATION AND EXPENSES. AND COST OF KEY MANAGEMEPff PERSONNEL Icortldl The average number offvll-bme equivalent 8mF4oyees vras as f￿1￿#4.. 2024 2023 Direct project work ministration work 0.8 Cl•anerslCaretakefs Centre C(￿rI￿nation l FIna￿e man•3wMnt No em￿0Ye eamed more £60,LYM) indudiTrJ teneffts. Ncne ol the trustees recaved any reMuner•b￿ dunro th& y•ar A Xty've kng term volunt￿r t4￿m8 Trustee cm 2711012021, volunteer ex￿er￿e8 C4Jntinued ts his vc4unteer roles amounted to £1.530 during the year. 10. FIXED ASSETS 2024 2023 N•t book ¥lu•: Equipm&nl Centrg CtynKUter Equipmenl 134 134 Openy Addlilo 8aknnc Dl•poMI• Clo•lng BaL4nc Co•t EquiK¥n8nt C¥ntrg CrJnput•r Equipment 32,303 15,848 46.151 15.848 48.151 D1¥pO￿l8 Clo•lng B•l•n B#l•n¢ For P•rlod Deprecl•tlon Equiprneni Cent Cchnputer Equyngnt 32.X13 15.714 48.017 32.303 15.848 48.151 134

DoothSvJn ID.. SlOBltvr&4 -3Jnif41C3#111&SD17tt1 WATERLOO ACTION CENTrE NOTES TO THE FINANCIAL STATEMENTS (Contld) FOR THE YEAR ENDED 31 MARCH 2024 11. DEBTORS 2023 Trade Dobto Other Debto 5,625 2DJ 6,101 200 5,825 6,301 CREDITORS.. Amounts lalllng due wSthln on• y•Ar 2023 Trade creditors 1,263 1.725 2,516 1,445 577 T8xBlion and social s•curity her creditor5 Aeeruds 5,504 3,057

0￿￿sIgn E￿￿0p￿ID". SI0BDb)*4-3.Tr￿￿41C3a2III&5DI7ct1 WATERLOO ACTION CEMfRE NOTES TO THE FINANCIAL STATEMENTS Icontld) FOR THE YEAR ENDED 31 MARCH 2024 la. ANALYSIS OF CHARITABLE FUNOS Balan¢• at Incom• Expendlture Transfer Between Funds Balance at 01104n023 3110312024 R•strlrted Funds Phyl & Hughle Charltable Trust Waterloo Le831 Advice Service WLAS Salary Recharge LEILA 28,924 934 28,259 -141 1.647 3,075 2.853 29.858 11.5fyJ 11.592 29.766 OesTriMted Funds Employment related costs Bulldlng repalr & Malntenance 50,( 78,560 128.560 50.OQ) 78.560 I28￿60 GI￿r•I F￿dI 22.674 160NS1 175M75 22.674 Tota5 Funds 181.092 171,551 186,667 165,975

WATERLOO ACTION CENTRE NOTES TO THE FINANCIAL STATEMENTS {Contld) FOR THE YEAR ENDED 31 MARCH 2024 Do•crfptlon, natur• and purpo•e of r••tslcted lund•: Phyl arml HughS• Charltable Tru•t- Funth'ng r￿eNed for g￿￿ra1 S￿la1 $¢Nic*$ for ￿lnerable people. 0g•crlptlon. natur• •nd purpo•e of de•lgnated funds: Employment related cost.. Funding desig￿d to o)ver ￿p￿1Yrnent ￿lated costs. Bulldlng r•palr and malnt•nanc•: Funding desIg￿d lo cover th& I￿1 of building repair arHI maintenance. D￿crIptIon, nature and purpo•e ol unrn•trlcted lund•: G•n•ral Fund•: General fvnd rtpresents fijnds availat4e to spend at thg discrets"￿ of Ihtr tru¥lees. ANALYSIS OF NET ASSETS BETWEEN FUNDS Unrn•tsl¢t Fund• L)o•lgnat•d Fund• R••trfct•d Funds Total 2024 N•t Current assets 128. 29.7e6 165,975 7,650 128. 29,786 165.975 An•ly•l• ofn•t 41•th bthwen fund•. pr•vlou• y•v Unr••trlcted 0o•lgnat•d Fund• Fund• R￿trkt•d Fund• Total 2023 Fixed assets Net Current 488ets 134 22.541 134 193,99S 128. 28.958 22.67S 128,WJ 29,858 181,092 31

WATERLOO ACTION CENTRE NOTES TO THE FINANCIAL STATEMENTS (Contld) FOR THE YEAR ENDED 31 MARCH 2024 IS. DEFERRED INCOME 2024 2023 Bal8n¢¢ Pmought foThYdrd Arnounl rdeased to in¢om¥ inthèyear Amounl dol¢rrnd in the year Balance carried 16. SHARE CAPITAL The cornpany is limited by guèr8ntse and have a sh¥r& ¢aprtal dNided by shaftrs. The trustees gr8 alw the directors of the compary. All the trusiees are rnernbers ol the company and guarantee to cA)ntribute £1 in event olwn(ling up. 17. PEN810NS The pensicn cost charge represenls contrit*Jli￿s payable by the ch8rty lo the fvnd and arnounted to £1,60312023- £1.9581 Conth'buts)ns totalthg £35812023- £2941 ￿re Payab￿ lo the fvnd at the year end and are included in creditor8. RELATEO PARTYTRANSACTIONS The charity recaved £1,C#J)12023- £3,(￿> Irc¥n T￿ Phyl Hughie Wlliam$ Charitable Trust of whlch JenThler Stile8 is a truste8. Details ol transactions wlh tA￿tte3 senicf fflanagem￿t are in Th)te 9. There were no other felated party Iransadions duftng th& year.