Reglstered number: 01505753
Charity number: 280681
ST. LUKE'S HOSPICE PLYMOUTH
(A COMPANY UMITED BY GUARANTEE)
TRUSTEES. REPORT AND FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
? Bishop Fteming
tA￿￿FZc.
IW0912024
COMPANIES HOUSÉ
A27

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUARAiifEEI
CONTENTS
Page
Reference and Admlnistrative Details of the Company. its Trustees and Advisws
Trustees. Report
Trustees. Responsibllitl&s Statement
21
Independent Auditors. Report on the Flnanclal Statements
22-25
Consolldated StatÈmÈnt ol Financtal Actlvftles
26
consolidat￿ Balance Shett
27
Company Balance Sh¢¢t
28
Consolidated Statement of Ca$h Flow
29
Notes ¢0 the Flnan¢i•l Statements
30-57

ST. LUKES HOSPICE PLYMOUTH
{A COMPANY LIPIIITED BY GUARANTEE)
REFERENCE AND ADMINISTRATWE DETAILS OF THE COMPANY, ITS TRUSTEES AND ADVISERS
FOR THE YEAR ENDED 31 MARCH 2024
Trustees
Ms F Allen
Mrs L J Annear {appoinled 23 May 2023)
Mr S Carter
14lrs N Duncan
Mrs J Edge
Mrs F Field
Mr C Hackett (reswJned 29 Fe￿Uary 2024)
Mr J P Henniker
Mr J Henniker
Mrs H Hocknng. Treasurer
PArs E RKtherby (resigned 6 Febvuary 2024}
Mr M Risdon {resigned 31 October 2023)
Mr O N Thomas. Chair (appointed 6 Fetrfuary 2Lf241
Dr M Walker
Mr W J Warrender {appointed 11 October 2023)
Mr N J G￿en lapFonled 21 May 2024)
Company reglsteTed
number
01505753
Charfty reglstered
number
28[￿81
Reglstered offjce
St Lukes Hospice. Stsmford Road
TumchaF
Plym¢)uth
PL9 9KA
Company secretary
Susan Cannon
Chief executive officer
Stephen Statham (resigned 30 April 20231
Christina Quinn (appointed 1 May 2023. deceased 11 June 20231
George Lillie lappoinled 1 August 2023).
Bankers
Santsnder
Brid￿ Road
Bootle
L30 4GB
Sollcftors
Foot Anstey Soficitors
Satt Quay House
4" North East Quay
Sutton HarbcMJr
pl￿Uth
PL4 OBN
Page 1

ST. LUKE'S HOSPICE PLYMOUTH
{A COMPANY LIMITED BY GUARANTEE)
TRUSTEES, REPORT
FOR THE YEAR ENDED 31 MARCH 2024
Strueture. Governance and Management of the Charity
The board presents its Trust￿s. Annual Report, Oirectors. Rep¢)rt and the audited consolidated finan￿al
statements for the year ended 31 March 2024 as requifed ty company law. The financial statements have
been p￿pared in accordance with the accounb.ng policies sel out In note 1 to the accounts and comply with
the charity's Memorandum and Articles of Association. the Chartties Act 2011 and Accounting and Reporting
by Charilies". Slalemenl of Recommended Practice applicable to charities preparing their accounts i
accordance with the Financial Rewjrting Standard applicable in the UK and Republic of Ireland published on
1 January 2019.
Sl Luke's Hospice Ptymouth is a company linited by guarantee aThJ not hawro ? share eapital. 11 wag
incorporated on 29 May 1980. It rs a charity registered n England and Wales. The maximum liability of each
member on the winding up of the company is £1.
There a￿ Cufrenlly 13 tru51ees of the charity. Indiwduals musl STgn a consent form on becoming a member.
Every member will lurther the 0tr4.ects so far as practicable and observe any standing orders. rules and
regvlaiions issued in the Artides of Assccialion of the charity. The trustee5 are appointed a5 member5 01 Ihe
charity. Full resFonsibilily lor the running of the charity is vested w) the trustees. who by reason of the
incorporation of the charity are also directors of Ihe comwy.
The board of trustees is the Goveming Body. The board meets to agree business ￿an5 and annual operating
plans and lo monitor perf0rrnan￿ against them. It sets the ethos, ams. poI￿leS and limits of aulhorily. It
appoints and provides support and direction to its senigr executives (the senior management team or SMTI
and has a formally agreed governance policy Ihal is reviewed annually. The services delivered by St Luke's
are registered with the Care Quality Commission ICOC). In pursuit of its charitsble objective5, St Luke's
Hospice PlYm￿lh Y*tJrks in partnership wth other local hospices and Hospice UK which is the national charity
for hospice and end￿f4ife care.
Chair.
Mr David Ntcholas Thomas CPFA
Treasurer:
Mr5 Helen Hctkin9 CPFA
Senior Executives:
Chief Exewlive
Mr George Lillie RGN RMN Bsc. Msc (Deputy CEO until
31 July 2024.. appointed CEO 1 August 2024}
Mrs Christina Quinn RGN, BA (Honsl PGCert. PG Olp
Ed, PG Dip (appointed 1 May 2023. died 11 June 20231
Mf Stephen Ststham FCIPD MA (resigned 30 A￿11 20231
Director of Clin￿1 Services
Mrs Palric4a Davis RN1, Registered Health Vtsilor, Msc
Primary Care
Deputy CEO & Director ol Finan￿ & Resources
Commercial Director
Diieclor of People ServKes
Mrs Susan Cannon CPFA
Mr Michael Dukes
Ms Adrienne Muiphy FCIPD. MA strateg￿ Human
Resource Management
Page 2

ST. LUKE'S HOSPICE PLYMOVTH
(A COMPANY UMITED BY GUAIiAKfEE)
TRUSTEES. REPORT (CONTINUED
FOR THE YEAR ENDED 31 MARCH 2024
Tfustees
The following trustees, who are also Directors. served dvring the year.
Ms F Allen (c.g.h)
Mrs L Annear (e.1) (appointed 23 May 2023)
Mr S Cartel {d.e)
Mrs N Duncan {9.h)
Mis J Edge (a.¢.fj
Mrs F Field la.f.g,hl
Mr C Hackett Ib.i) {resigned 29 Fetjruary 2024)
Mr J Henniker la,e.f I
Mr J P Henniker Ib.g.hl
Mrs H H<xking Id,e.f.i)
Mfs E Richerby {dl {resigned 6 February 20241
Mr M Risdon {b.d.f.)I (resigned 31 Oclobef 2023)
Mr D N Thomas Ib.i) (appointed 6 February 2024)
Dr M Walker Ib.c.dl
Mr Wwarrender la) {appointed 11 October 2023)
The trusta•s of St Luke's Hospice Ptymouth serve on a number of board committees as folk)ws'.
BEESafe Health & Safety Committe8
Chairs. Goveman¢e Commtitee
Clinical Review Group
Finance and Audit coMm￿ee
Income Generab"on Group
Organssational RLsk and Intemal Audit Committee
People and Transfomation Committee
Reward and Remuneration Commrttee
Three trustees a￿ also directors of the wholty (ywned trading subsidiary..
I. SLH Ventures Ltd
In addit￿n. a number of trustees attend operational grvups.
Recruitment and induction ol trusttts
Periodically the Governance Committee may d￿lde tt approwiate to conduct a skills audit of the Current
trustee5 before we cary out any foirn￿ ￿¢ru[Iment process. The objective of a skills audit is lo anatyse the
existing Iruslees. skills. knowled9e. and experience to identify gaps within the board.
The organisaiiLM wdl use Ihis inforn)ation in several ways:
To pc￿[ the talents of the trustee5 to deal with Specif￿ issues or when fonning committees or project
groups to ensure we use trustees. qualities and attn"butes effe¢bve
To Idenlfy gap$ in knovAedge and skills in order to cons5der any training or development intèrventh)ns
To target the recruitrnenl of further trustees to the board based on the skills or knowledge gap5
To monitof the indusmty and diversity of the board •nd. rf oppropriate. target recruitrneThl to the wider
eommunily
The Chairfs Goveman¢e C(￿mIttee will look at a b￿ld rnnge of seledion methods. such as general
advertising. linking into volunteering websites. or tafgeled recruifmenl for specific $knlls Such as Treasurer et¢.
or under-represented groups.
P*¥3

ST. LUKEE HOSPICE PLYIJIOUTH
(A COMPANY LIMrrED BY GUARANTEEI
TRUSTEES, REPORT {CONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
In all cases an information pack is sent out wilh a coverbng letter from the Chair and may include the Articles
ol Association. the latest financial statements, tht guKle to being a trustee, a Iruslee iolè profi'le and
background informatic￿ on St Luke's.
At this stage we would also 98in confinnation that the aFplicanl is not legally barred from b?ing a charty
trustee. Interested part*$ will be *)le to visrt the hospice and to meet the SMT.
The pack wrll also include an application form. Suitable applicants wtll be invited for an interview with at least
liustees from the Chair's Governance Committee. Other trustees may 5tsnd in rf there are conflicts ol
inlefest or trustees are unavailable. Followtng the intervmv. Ihe chair wll either..
invite them to attend the next Iruslee meebrKJ. arml possibly come early to meet other Iruslees
thank them for their Inte￿St and offer them altemab* volunteÈrirvJ opportuftitw. or r¢que51
pemission to hold their details on fde peThfing an appropriate Yacancy
Details of Ihe polential trustee wll be circulated to the board of trustees in advance ol the board of trustees
meeling and any trustee5 W5hing to meet thern may (b so al or before the board of trustees meeting. Any
feedback or concerns will be notrf*d to the ¢hair.
The chair will nomally make ￿ invitation to membership of the board of Iruste?s after confirmatton that Ihe
potèntial trustee is still interested and approval by the board of trustees followng allendance. Reference5 will
be obtained by the Chief Executive's and a formal DBS (Disclosure and Barring Servi¢e) ¢hed( will be
carried out. Once appointed. a member is a trustee under the Chaiities Act and a director under the
Compan￿$ h£L
All new trustees will be provided with an inducth)n programmtt appropriaie for their rolè and inte￿$ts. and wil
be assigned a "buddy. from the existing trustee boaid and also a membef of the SMT.
All trustees are requ￿ed to eomplete St Luke'$ m¥ndatary online training rnodules within months of
joining Ihe organi5atiOn.
ObJ¢etlYes and activithes of the charity
Sl Luke's Hospice Plymouth is a registere¢l charity. a company Smited by guarantee, and is ￿gIStered with
the Care Oualty Commission.
11 1$ 9¢￿erned by a bowd of Iru51ees comprising up lo 14 trUstee￿di1eC1OrS who normally meet six limes
year and who also parbcipate in several sub committees and operatb)nal management groups. Day ¢0 day
manag?rnenl is vested in the Chief Executive. who reports diredy to the chair of trusiees.
The principal object of the thaiity. as defined in Ihe ArtKles of Association, ￿ to Tel￿￿ sirJ¢ne$$ amongst
people suffering frml teminal illness. in the ¢ity of Ptymouth and surrounding disth"c15. si Luke's core service
s the provision ol speCia￿st palliatwe care for the populabon of Plymtsuth, South We51 Devon and South East
Comwall - a populatpjn in excess of 450,000. We woth in partnership wlh others, delivering Ihe education
and support required to ensure the prow&on of excellent end4)f-ffile care.
The Ch8riiies Act 2011, Sèction 4 r4uire5 charib.es to have due regard lo Publ￿ benefft. The trustees have
viÈwed the aims, goals. services and objectives ol the charity in the fighl of this requirement and can
confirm that St Luke's HOSP￿ Plymouth serves lor thè public benefft. This Trustees. RepDrt conlinues to
evidence how the chanty strives to meet need.
Our Vlslon
'A community where no person has to alone. in pain Of in distrèss_" Our vision is a lar-reaching aim
towards which everyone involved in en(kof4fe care should stiive. St Luke's vision provide5 an undertying
service of pU￿oSe fof stsff. volunteers and $takeholders.
Paye 4

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY LIAirrED BY GUARANTEE)
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
Our Mi¥$ion
"We wort( wbthin our communty in partnershy with others to achieve dignty, comfort and ¢hoice for people
affected by a life•limiting illnes5. by deliverin9 and influen¢ing excepb.onal care." OLrr mission sets out what Sl
Luke's role will be in helping to enable our vision to be realised. This mission gives 9realer prominence to not
jusl Ihe &rect delivery of end-of-lrfe ca￿, but also exerting even more influence upon others invofved in ¢nd-
of-life care by bringing our experience and expertise to the work of heafth and so¢ral care profe$siunals.
Ourvalues
Professionalism. RespecL C￿a$s￿)n, Inlegrity. At Sl Luke's we are proud of, and pass*Jn8le al)oul our
history and the ¢are we provide. This has been a¢h￿Ved by the hard work, dedication and ¢ommitmenl of all
the staff and volunteers who have made St Luke's %thal it is ltsd3y. Our values are al the core of all our
services. They inspire us and drive us. to ensure we provh4e the best possible care to as many local people
as we ¢¥n ￿#th. IivHIg ¥nd dying wilh a temiinal illness. St Luke's Hospice Ptymouth is a registered charity.
Annual Report
Reflecting on the pa$1 year, we have continued to deal wrth the impa¢t of an economy sh)w lo recover frorn
cost ol ￿.￿n9 incfeases. Our local health and swal care system remains in a $tste of crisis. parb¢ularly in
relation to unptanned and emergency care. This 15 reflected in our I￿1 a¢ute trust having to dedare several
rili¢al in¢idents during the year. The Devon Integrated ca￿ Boardlsyslem (ICBIICSI remain$ in the NHS
England ￿￿Very support programme due its'worsoning financial positic￿. and il Saw the appoirtlmenl of a
new Chief Executive in February 2024. These factors have not onty *npacled the patients and familie8 WÈ
serve but have also had a direct effed on Sl Luke's and volunteers.
Despite these challenges. our clinical servtts have continued to respond lo the demands placed on them
with St Luke's supporting an increasing number of people through Ihe year. As part of our commitment to
collaborative workin9. we were ￿tIVe contributors lo a number of winter initiatives aimed al reducing the
nLtmber of enc￿01-llf8 {EOL) patients being admitted to Ihe Emergency Department {ED) of our local acute
Irusl. We have continued to build on our partnerships with commissioners. NHS prowder organisalions and
colleagues from hospices wthin Devon and the wder SoLrth West region so we can remain best placed lo
ensure EOL care remains htgh on the agenda within a challenged health and social ¢are system.
During the year, our welkestablished income generating streams have conb.nued lo perfom w$ll despite the
significant downturn in the economy. New initiatrwe$ aimed al provtding altematrve sourcés of incc)me to help
fll our growing fvnding gap, trading under our b.kinda brand. have been challenging. OUT b.kinda clothing
mystery box scheme, launched in June 2022. gained a strong following. but was pioven to be unviable and
ceased Irading 81 the end of March 2024. Our ffirst b.kinda coffee shop was opened in October 2023. and 15
Èxpectèd to makè a small profit by thè end of March 2025. Scrutiny of all income*eneraling streams will
remain in place and correctfjve actions taken as needed.
Our biggest asset as an organisation 15 our people. This year we have had to pay particular attention lo this
5 we have seen the real-lile impact on our staff and their families of the svstained increase in the cost of
ving. Our people services team have worked tirelessly to en$ure we have responded with ongoing praclical
lools and support to better equip our staff lo cope th these pressures.
During the year we saw the retirement of knng•Standing Chief Executive Steve Slatham who left us at the
beginning of May 2023. Followin9 a robust I￿NItment process. involving the seivices of the national
recruitment agency Berwick Parlners. Chwi5tina Quirbn was appointed and took up post in eady May 2023.
Tragically. on 11 June 2023. She was kiled in an accidenl while on holiday abroad.
The customary procedure al thal poinl would have b8en to make a short-lem acting or interim appointrnent
while immedialety embarking on the ri9¢yous and lengthy process of reuuiling a pewmanenl CEO. This nol
only fell inapproprrate lollowing the sudden loss of Christina. bul there were alx* other important
¢DnsRleralion$.
Page S

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUA114NTEE)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
It was vital not only lo ensure Ihat St LukÈ'5 conlinued provKling exceHent care for pai¢enls and their loved
ones. but a150 to move forward stfategicalty. parti¢ubrfy in our mission lo rdentrfy the teminatly ill petsple and
families our semces don't reach at present.
With th￿ continuity aThJ progressi¢)n in mind. Gew Lill*. our Deputy Chief ExecutNe and Director of
Clinical Seryices. was invited to step into the posrfion of CEO f¢X an extended period until at least April 2025
and hè actÈMed the chalknge. The boarLI and senior management team expressed their ¢onfKl•nce in
George as the right person to steer St Luke's sensitivety, effectivety proactively through the nexi tsvo
finanual years.
In November 2023 the board of trustees approved the process for the recruitment of the new chair ol trustees
following Ihe announcem8nl Ihat Charles Ha¢kett w35 Stewng d¢iwn in February 2024.
The Irustees resofved that the new chair should be abbe to prowde an appropriate challen9e lo SMT over
decision making. They acknowled9ed that while Sl Luke's 15 not an NHS trust il is re9ulaied by the CQC and
is therefore fully expeded lo mainlain the same high standards.
It was unanimousty agreed that the values. beh￿lourS. leadership and expertise ol the chair are crucial Fn
defryering this goal.
AA inclusive and transparent fecmitment process, Sltpported by nah.onal and bcal advertisement campaign$.
and social mèdia targeted al harder to reach communities. was launched to attract well-respected candidates
with a high level ol experience in commerce or the public sector who would beable to rep￿sent Ihe people of
Plymouth and the Sufrounding areas
Following a rigorous selection pfctess. whith rnduded stskeholder feèdbac*. I was delighted lo be appoSnled
and took up the post ol chair on 1 February 2024.
I would Irke to thank Chath H&*ett lor his time as chair, his support for St Luke's over the years has been
exceptional. We hopè he stays in touch and wish all the very best for the future.
As 3 charity we Temain commit1￿ to providing our patients with quality eAd¥of-lrfe care, delivered with
professionalbsm and c¢mpassion, so thal we are part of a comrnunity where no one has to die alone, in pain
or in distrèss, and we have had anoiher successful 12 month5. In the year ending 31 Mar¢h 2024, the Gharity
was able to see 2,236 new patient referrals. resulb.ng in the delNery of 4,349 individual episodes of Care. This
compares 10 4.218 episodes ol care in the previous year- an increase of 9%.
The total ¢vs1 ol Qui dinul services provision was £7.690.905 for Ihe yèar. compared to £6.827.783 in th8
previous year. Thi$ increase of 13% wa5 mainty due to the increase in staffing costs. as well as the
complexity of patients and issues wilhin the wider Syst￿ which require si9nlf￿ant additional time and
resources lo navigate.
Here a￿ Some highlights from the past year.
In line with our plan to ensufe we ofter equilable access lo our service5 acmss oui catchment a￿8, the board
supported thè extènsion of OUT existing end￿f-Iife urgent care service to parts of South East Cornwall on a
trial basis. This was well receNed. and we hope that commiss￿e[S will fvnd it beyond its trial period.
Using technoh)gy lo support our work and to frèè up Stsff b.me is a pnority and we have continued to
implement new IT soluth?ns. We have a new electronic phamacy dispensing and monitorin9 System in Our
inpatient unil. increasing patsent safety and saving rYK•ney by introdu¢ing a fully automattd electronic dru9
stock control system. An eryrostering 501ution is being rolled out and will be fully operational by the end of
summer 2024. It will allNf better understanding of staffing levels across our teams so we can maximise the
Use of our inlefnal resources to addiess any gaps and reduce Ihe use of agew stsff.
Investment in our people aemss the organrsal￿n ￿ntinUeS with the Valuing Each Other (VEOI training
programme. VEO was developed with Ihe supporl of Ihe South West Lgadership Academy to provide staff
with an evidence-base(l approach lo inuease ur)derslandihg of Iheir own individual Style in how Ihey interact
Page 6

ST. LUKE'S HOSPICE PLYIAOUTH
{A COMPANY LIMITED B Y GUARANTEE)
TRUSTEES. REPORT {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
with others and provide Ihem a toolkit to de￿ v4ith conflict in a wsitsve and constructive way. The training
has proved very poputar V￿th staff and has received good Wdluation.
Following an external rewew around equality. dwersily ansj inclusion {EDI}, have employed an inclusion
e￿Ordina10r. on a fued term basis, to drive forward our agenda to become a truly indusNe employer.
Our major participant fundraising events continue to perfom well with all ncreasing their participation in
2023124. In the 10th year ol Men's Day Out. we saw 2,3Crf) men lake to the streets of Plymouth - our highest
number to date.
The UK'S economic climate remained depressed and this pul wessure on our discretionary spending.
However. as anticipated. tight hou5eh(Ad incomes meant a higher level of trade for our charity $I￿pS wlh
strong income growth year on year.
Securing fundraising and lottery income has been highty competitive as all charities need in¢￿ased financial
support 11 is teslamenl to our hard-wocking. innovalNe leams, and our supporters, tru51 in Sl Luke'5. that
both areas delivered Kicreased levels of suwus this year.
Our retail strategy to ¢￿)centrate on larger premises and tsrget areas where we are not currently represented
continued in 2023 b*ilh the first fvll year of trading in New George Street. Plymoulh and new shops in
Kingsbridge and North Prospect. New premises in Iwybridge with three times the space will begin trading in
May 2024. The successful redevelopment and remodelling of the Transit Way shop deliver￿ a sales
increase of over 30% on the previous year and sales at our Launceslon shop. relocated from the town centre
to larger P￿ mises on an edge of t(A¥n retail park in 2019. continue to grcpN annually. and ifs now the store
with our second largest lurrK)ver.
We look the decision not to renew cyjr lease on trial premises al Crownhill Garden Cenlre. We would certainly
consider garden cenlres as a Ictation in the fvlure as they a￿ a gcod matth for fcotfall and cusl¢yner type,
but this Specific location did not meet the need5 of business.
Increased trading volumes have been supported by COntin￿d hMJh leveEs of donations frcffl our supp¢￿eT$
and. alihough there has been a drop in the overall quality. there is sU￿"ent good stock to support further
growlh. Additionally. Gift Aid income has increased year on year.
Income from the sale of donated dolhing Ihat does not ff￿et the standards for sale in shops and is seld on to
recycling agents has grown year on year. however rt is anliupated that there will be a significant downward
movement ￿ the wholesale price during 2024r25.
ommunity fundraising was abHay$ going to be dif[￿Ult for charities in 202Y24 as household income was
stretched and people more reluctant to push for s￿nSOrShiP from family and friends. Additional team
resource was f¢xused on 5UPFQrting the effectNe use of Just Giving page5 to help gain the besl levels of
sponsorship. We were also suctessful in building our donor relattonships with philanthrop￿ supporters and
were delighted to see irtome incwse by 40% on the prevKMts year in this afea.
Our major events continued lo f¢)cus on Men's Day Out MhdnKJhl Walk and Tour de Moor, with all increasing
their part￿ipatIon on 2022123. The quality of delivery of these large-seale operatM)ns and the high satisfaction
levels from the participants postevenl is down to the skill and ttjmmitment of the fundraising team and the
outstanding support from our amazmg volunteers.
We are gratefvl for the financial and in-kiTrJ support that we receive from our major events sponsors.. Jem
Scaffolding Ltd, Michael Spiers and Print Copy Scan helping us to conbnye our end￿l-liFe care in the I￿al
community.
Open Gardens income grew again last year ￿th mc*e venues. high numbers of visitors and a higher average
return per venue. The generosity of garden owners who pul so much effort inlo preparing their gardens is
greatly appreciated.
Page 7

ST. LUKE'S HOSPICE PLYMOUTH
(A COMPANY LIMITED BY GUARANTEE)
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Our Sponsor a Nurse campaign generated 189 new s￿￿er$. a gr￿h of 151 regular givers. with only 48
deleting in the financial year. However. the Spring In Memory mailing and Light up a Life performed below
expectab"ons. We continue lo assess all the lundraising opwrtunitie5 that we deliver and if any do not ffleel
our standard ol return on investment they are improved or removed.
The new cuslcther relationship management system (CRM) ihal was intrc¥Juced in 2022 15 rthv embedded in
the fundraising operation and has improved our atxlity to deliver effective. targeted campawJns. increase the
quality ol donor management and speed up our response times.
Lottery surplus has sknn gwd growth through reduced costs rather than an in￿as1ng number of players
year on year. The total new chan￿S recruited was 1.777 but this ts offset by 1,918 chances deleted through
fewer numbers being played or play wthdr￿n completely. Costs have been reduce£S because we have not
been able lo recruit the desired quantity or quality of canvassers a problem acmss the South WesL
In addition to the significant financial SUPF*Wt the fundraising teams deliver. they are instrumental in delivering
many one-off requests at SW nob"¢e to support patienls and their families. I￿lUding Christmas hampers and
a children's playhouse at Turnchapel. This year tsvo seats for patients and famity membérs f¢x every home
ma￿h ofthe season al Plymouth Argyle were gifted by PLG Property Consultants.
As costs conlinue to rise faster than the growth of our core In￿Me streams we initiated trials inlo new
ventures lo bring in addilK)nJ income for the fijlure. These ventures carry a higher element of risk than our
traditional trading models. b.kinda clothirtg was launched in June 2022, selling mystery boxes of ladies,
othing supplied from excess donated $to¢k that had nol sold through shops. Allhough 10.000 boxes weie
sold over the period to March 2024. the costs of delivwing the operation and the irregular supply of syies lo
meet orders resulted in the decision to cease tradiThJ.
In October 2023 the first b.knnda coffee shop opened in Plymplon and has been well received by the local
population. Business trading will be assessed through¢xrt the next financial year with a view to expanding to
fijrther units rf successful.
Strate9lc Report
Financlal review
The financial year 2023124 ended wth a dekit of £274.238. this is a favourable position to the budgeted
deficit of £775.466 that was sel_ DUÈ tr) the vdab.lity of our income streams. there were many flu¢lualions
during the year with Fundraising Se￿ng a very high level of donations. Bequests being stronger than
anlicipaled with a flurry early in the year of some strong bequest completions. as well as the sale of the
Brooklands sile and strong capital grchvth in our investment portlolio. Planned spending from designated
reserves has meant that the year ended wtth a reduction in our overall reserves balance for Ihe first tsme
since 2011.
Funding for the hospice comes from a number of sources but is mainly generated by our internal income
generation teams and *acies. Our lolal income was £13.005.807, bwlh basic NHS funding promded al
£3.2m 125%) in the year. the charity itsew generated £3.9m {30%1 from donatTrons and legacies and £5.2m
140%) Ihfough trading acts"vities, arKI an additional £0.4m13%1 came from investment returns. The remaining
2% is from other activities including speufK dinical or edueation projects.
Of the £7.7m we spent on clinical services, £3.2m 142%) was frJnded thrwh the NHS, and the remalnder
wa5 generated through the generosrty of the public. for %thi¢h we are IM￿nSelY grateful.
Retail's ￿ntributiOn to the charity after direct costs. was ￿ impressTve £1.4m with steady results achieved
Ihroughout Ihe year. Lega¢y income was strong at £2.1m. as were one-off d¢)nab"ons. Our trjndraising 2nd
lottery teams also had a SU￿esSfUl year a combned contribution after costs of mre than £1.6m.
Page 8

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY LIMITED BY GUARAp¥fEE)
TRUSTEES, REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Our strategy ol opening larger retails shops continues to pay off. In the year we opened new larger premises
in North Prospect and a new large Ivybrbdge stw was being refitted. ready to open in May 2024.
Our fiagship events Midnight Walk. Tour de Moor and Men's Oay Out were all very well attended and
enjoyed. Despite the events being successful there appears lo be a common theme resultin9 trom the current
cost of living pressures. ￿1th paTkn"cipants reluthnt to ask for sponsorship in the way we have seen in previous
years.
Lottery has remained sleady. contributing £0.5m thi8 year to the charity. however increased efforts are
required to maintain and 9row player numbers.
The organisalion made an overall loss of £274.238 {2023 - surplus of £134,509), which is after including
gains on investments of £322.639 (2023- bss È89.6721. The year end p05itiort was achieved after chargiTrJ
depreeiation of £397.19912023 - £356.5401 which was funded by designated reserves.
Trading activities have seen an increase on Last year's levels of approximately 9%. Overall. ino)me from
trading aclivits'es InC￿aSed fc¢Jn £4.820.386 in 2022123 10 £5.246,663 in 2023r24. This revel of income has
reached pre pandemic ￿VelS for the first time. ￿weVer we have seen a substantial increase in our cost base
due lo the inflationary pressures during the tK)sl pandemK pericrfj.
Oonalions and legacies aChY￿ed £3.882.263 in the year compared to the previous yea¢s £3,607.1(X). This i8
a strong income source for the Im)spi￿ but one that is known to be very volatile and requiring Careful
monitoring. In 2023124 the tsjspl￿ recognised total bequests of £2,109.53612023 - £1,798,769) in the year,
against a budget of £1,550.C4)O. For pecuniary legaGie5. the rec¢yJnilion point i8 normally when nolification of
the grant of probate is re￿ived. and residuary legacies are normally recognised when draft estate accounts
are available or other Suitab￿ ￿f¢¥Mation wh¢ch allows the legacy lo ￿ measured wilh rea5L)nable accuracy.
Legacy income of £546.091 ha5 been recognised a5 Income in the acct)unts wh￿h wll be receNed after the
year end.
The cost of raising funds. excluding investment costs. rose from £4.836,902 10 £5.911.779 an i￿rease of
22V• in the year. This was due in the main to increases in the Nalional Liwng Wage and the introduction of
additional shops.
Many of the charity's shops are leased and the related contracts require Certain levels of repairs and
decoration to be undertaken prtor lo the premises being retumed at the end of the lease. We Sel aside a
provision lo meet existing liabilitEs in relat￿n to these leases. Continued rewew of our retail operation results
in annual fluctuations to this provision which nchv Stands at £247,212 12023.. £212.6251. The amounts have
been eslimated baset1 on the knolyn works that vK)uld be required if premises vftre retumed in present
condrtion. and values have been cakulaled by our facililies team, akng with guidance from a firm of quantity
surveyors. Further details are sh¢MI in Note 19.
Follown9 the deficit of £274,238 in the year. total reseNes have reduced to £13,625.857 {2023
£13,900,095). This level of reserves places the hospice in a good position to tackle the significant Ljnderlying
deficits we face over the medium term. We expect deficits of £571,000 in 2024125 and growng deficils over
the following years because of the continuing rise in employment costs particularly as we strive io reeruit and
retain the necessary staff resources to deliver our services lo the high standards, we are renowned lor.
We aim to bring these aniicipaled deficits back to a break•even position over the next five years through the
implementation of ¢)ur DeT￿t Recovery Plan. A number of a¢tths will address the growing gap be￿een
operating costs and incom levels through the expansK)n of our e￿$ting successful ineome generation
ventures and by diiving further efficiencTes. If these positive actions are not successful in enabling us 10
match our gro￿n9 costs lo our I￿orne. then addilk)nal aclDns around clinical swvice delivery will need lo be
explored. The hospice's strategi¢ ambition of sustainability may require us lo reduce serv￿$ over the nexi
five years lo continue lo deliver our extsllent standards of care with the financial resources we have.
P•3e 9

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY LIMITED BY GUARANTEEI
TRUSTEES. REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
Designated Reserves
We continue lo de￿gnate funds fcK service-based and invest40-&ive proieets which wll be used to broaden
our reach to a wider populatK)n and lo invest in the contin￿)US improverrEnt ol our St￿1¢e$. In line with our
strategy, we will invest in technology to continually improve the care we provK%e_ This year we have
consolidated our designated reserves across our four new Strateg￿ aims o
OU￿lty
Partnerships
People
Sustainabilty
Financial Sust￿"na￿"llty is one of <yJr key Strateg￿ objectwes.. and we are pleased to report Ihat we have
reached the final part of our posl£ovid transformalion project to ensure we work as efficiently as we can.
tsking advantage of some of the agile working printsples that were for￿ on us as part of our response lo the
pandemic. The most impactful of these is the reduct￿rt of our real estate from three major premises to just
the one al Turnchapel. We now have all rK)n-shop-based staff working successfully from Ihis site, embracing
the "One Team" approach. Followng the sale of our BrcoK]ands site. all staff work in the newly
cOnfigU￿d and refurbished office suite al Turnchapel.
We conlinue to designate reserves to smcoth Ihe impxt ol tyJr annual bequest income. wh￿h can be difficult
to predict wth any certainly. We hold a building reserve fvnd to help ease the onwng liabilities that come
th owning some of our operational assets. We are on year two of our five-year Capilal plarb which will see
large items of expenditure. such as ￿placement of our generator. upgTade lo our lifts, and investment in the
gardens al Turnchapel. This year we have invested Ki resurfacing and relining our car park, new patient
entertainment consoles. antl a new finan￿ system. as well as significant. investment to drive our income
generation ventures arKI lo improve our premises.
We hold a designated fund to'in(tiate the expansion of our hospital team in order to expand our reach and to
educate siaff al University Hospital Plymouth {UHPI in end-of-life Care. We have also sel aside fund9 for an
Integrated ca￿ Trial to improve the discharge of patients across the wider system through the recruilmenl of
an additional Band 7 nurse for a fvn-year Feriod. as well as ¢Jesignating funding to replace some of our IT
systems. to enable continued improvement in our processes and information.
Following movements in the year, our gen￿al funds have weased from £3,549.632, to £4.844,005. an
1ft￿ase of£1.294.373.
Ouf unrestricted funds. which are made up of free and designated resetves. are £13,561,714 Ihis is
rèduction of £213,658 from the previous years balance of 13.775,732. This includes the investment
revaluation reserve.. although investrnents are held on a lon9-teftn basis. the pctrttolio is cLJn5idered to be
readily convertible arKJ as such is induded when calculating free reserves. Designated reserves, if
uncommilled, Can be undesignaled should circumstances change and hence can be deemed as usable. As al
31 MarGh 2024. free and uncommitted ￿serveS repfesent 10 trwjnths ol expenditure based on the
organ￿ation'S totsl budgeted running costs for next year. This is in line with the previous year.
The charity's reserve policy refiec15 a risk4)ased approach. Pre£ovNJ. free reserves of al least £2.6m were
required. This increased temporarily to £4.5m because of Ihe initial and severe urtertainlies the pandemic
had on St Luke's finan￿5. 11 has now reduced to a £2.9m minimum risk requirement as we address the
perceived risks wthin the hos&Yce's finan￿$. We are ￿eaSed io note that VR are in excess of the minimum
requiremenL
Overall. we are reassured by the financial perf￿nance in the year, and this reflects the determination of both
the board and the SMT to ensure that the organisation remains financkqlly sustainable in the bn9 temi. 11
musl be acknowledged that the hard work and ded￿alk￿ of all our staff and volunteers has been the
overiiding reason for the sL￿CeSSes of the past year.
Page 10

ST. LUKE'S HOSPICE PLYMOLWtH
IA COMPANY LIMITED BY GUARAMTEEI
TRUSTEES, REPORT {CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Performance of our services
During the year ended 31 March 2024. we re¢eived 2,236 palient referiaL%. the highest volume in five
years, resulting in the delNery of 4,349 indmdual episodes of care. This compares with 3.960 episodes of
Ca￿ in the previous year- an inerease of more than 9%.
ilsl our to￿1 health and social cafe syslem in Devon remains Challenged. St Luke's dinical service5 have
continued lo activety engage with partnets to Nnpro¥e end-of-lrfe seNtces for our patients. Thi5 is evident frorn
the increase in referrals lo our seNces.
Vve have continued to WO￿ closely wilh OUT felbw Devon hosptces to enable the implantation of a Devon-
wide Out of HcMJrs (OOH) medical 111 ser¥￿e which is now provided by Ihe national PraCt￿e Plus Group. We
have put new 'anlicipalory care. protoco15 in place to support our most unslabbe patients lo help minimi5e the
need for ¢alls during evenings, wtrèkends and bank holidays. which has been well re￿Ned by the new
provider.
An ongoing ch8tlenge remains the number of end￿41fe patients admitted to hospital vla the Emergency
Department IED) at Derriford Hospital. Our hospital-based learn WOf1( ¢bsety with the University Hospitals
Plymouth leadership to support allernative options lo ED attendance. as well as participating in rapid
discharge planning for patients abltr lo return home. The new To￿ of emergency department end-of-life
clinical nurse specialist along wilh additional bed capactty created by LNewell at Mount Gould Hospital,
demonstrates the collaborètwe approach Ihal UHP. L￿ewell and St Luke's have laken to best meet patient
need.
End•of4lf•
Sl Luke's community-based urgent Ca￿ servtce has continued to deveknp and expand. Devon ¢ommissioners
have fvnded a fifth care run for the Weslem localty area which continues to operate 8am to 10pm, seven
days a week. The Service also offers a crisis nurse response lor patients in their last days or hours ot life
offering advice on medicat￿n ￿JuStMentS to maintain patient comfort. This service also ha5 an impgrtanl
specialist role in ¢are at the point of death and the immediate care of the de¢e¥s*d which is a real comfort lo
familw.
Sl Luke's ¢liniGal leadership look part of the '1004ay NHS England, challenge for Wnler 2023 ie$ulting in the
charity funding a four-month trial of our urgent care service in South East Cornwall. The trial was so
successful that Sl Luke's has continued lo fund the seryi¢e while Comwall commissioner5 draw up a
specification lo contract *)d fvr￿ the continuatron of valuable serv￿.
Our much loved 'Dr Jeff who had been St Luke's consultant in pallialwg med￿1n8 for more than 20 years
retired in April 2023. While this left shoes lo for our new incomin9 medical consultant, she has firmly
established herseff as a c(Alaboralive and knrywkdgeable leader. working alongside IPU colleague5.
The nursing leadershp on IPU also w•korned a new head of department in January 2024, in her ffirst lew
months in post shè has overseen the inlroductvJn of an electronic pharmacy system onto the unil. and very
shortty will be introducin9 an electronK r05tering system for all dinKal staff.
Quallty. Patlent Experfen¢e and Community D•v*lopm•nt
Patient exp•ri¢n¢e
Ensuring that the voi¢e and experience of patients ar￿ familie5 ￿mainS central we have used feedback as
the foundation for quality improvement. Teams have focvsed on enhancing dis¢hargg planning from our
inpab'enl unit IIPU). oplimising paI￿nI flth¥ through the di51inct parts of Sl Luke's seNi¢es and $tren9thening
cr05S-team ¢c4nmunicabon and relationships to support continuty of care.
The IPU and ¢ommunity teams have ¥nplemenled the Purpose-T pressure ulcer risk assessment tool in line
wilh system partners and national guKlance. In cd1aboralK￿ wilh the Universty of PtymrJJth we participated
Page11

ST. LUKE'S HOSPICE PLYMOUTH
(A COMPANY LIMITED BY GUARANTEEI
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
in and supported recruitment into a rÈsear¢h proie¢l to understand what the palliab've and end-of4ife research
priorities are from the perspethe of patients. carers. and professionals.
Quallty
In line wlh the Patient Safety Inc*Jent Response Framework IPSIRFI, a plan ha5 been appFaved outlining the
approach Sl Luke's will take to learning from unl¢Mard pabenl safety even15. The plan includes how wè will
fe5pond lo in¢idents and pro-a¢tNely design safety into our systèms and processes through adoption of a
systems-thinking approach. This is unde￿I￿ne￿ by training and nurtursng a 'no blame. eullure. whi¢h ¥ligrts
with the Mdef organisational pièce being led by the organisational devèbpment team ID embed the princjples
of a "Just and Learning culture" The dinical intydenl management system on Vantage is now fulfy embedded
and well used by staff as ev•Jenced by the increase in reported incidents. near misses 8nd cOn￿M$ bul Ihe
conlinualKJrh ol arKI low-harm ￿jtcorne5.
To ensure a responsive quality serV￿e for patients. families and professionals and increase support to busy
linical ¢olleaguès, $0 opth"mising their clinical limè. thè clinical admin tèam have piloted Ihe reintroduction of
weekand cover. The success of Ihe pilot will see a pemianent cross-sile weekend admin SÉNI￿ from June
2024. This service ensures that patrents and famfft'es will get Ihe same hp3h lèvd of care. iffespeclive of the
day of the week_
Our quality team conlinues to focus ￿ more eftient prOduth.r￿ of meaningful dinical business intelligence.
onyside commissionef and operatitinal rèports. infomalion is used to monitor compliarhce with key patient
Safety metrics., contribute io worklorce planning., St￿Trgthen patsenl salety, and identify potential gaps in
service provision_ InleraclNe dashboards have been develoFed for overarching and team level data. The
aspiration for 2024r25 is to make the da5hbtsards dose to real lime to better SUPPQrt daly OFerational
management.
Fr••dom to sp•ak up guardlan
Sl Lukè's first FrÈÈtr&m lo Speak Up Guardian was apFointed by a panel of Sl Luke's peers in Aprl 2023. In
ef first 12 months.she has supported nine colleagues to speak up. be heard and resolve their ¢on¢ems. Our
Freedom to Speak Up Guarrfian bs a member of the Southwe51 Guarthan5' and National Hospice Guardians.
nefv40rk.
Community dèvelopmènt
Our community development team has continued to buikj links with a wide range of communities in our
calchmenl area and supported a number of neightrK*uthoods in settin9 up more locally-led Gompassionate
Cafes, including in Ta￿sl¢xk and Gunni$lake.
They have sUPPOrted a roving Dying Matters exhibition a¢ross local libraries to encoufa9e all lo think and talk
about death. dying and bereavement Wthing closety wilh Plymouth City Communrty Buildtis the team have
promoted "death literacy" at many community events, including collabtsralive wort(ing with Marie Curie in
Eslover. Buildiftg death Irletaey is a foundabon of the sutttèssftrl Comp8ssitsnate Schools programme which
Continues to grow. with increasing uptake and interest from primary schools. Through IhE prograrnme. links
are also being estsbltshed to enable pupils to engage in creative arts aGtiviliès on the IPU later in 2024. In
order to increase visibility, build trust and ¢onne¢tion with all parts of the local community, the team have
participated in Plymouth Pride 2023. the Respect Intemat￿naI lfjte F￿"n9 event. the Ptymouth Interfaith
Community celebration and attended the ir￿ugura1 meeting of the Veteran Aware ne￿0￿[ of health and
veteran charities auoss Ptymouth.
The lo*al cost of oui dinical seryKes prowsion was £7.690.905. Th8 Idlowing table grves a summary of Ouf
clinical activity during the year_
Page 12

ST. LUKE'S HOSPICE PLYhioimi
IA COMPANY UMfTED BY GUARANTEEI
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Our clinical activitbfrs
In P¥tt•rrt¢ar•
15
YJ
JTI
ky
1)
Commuh
S•ryl¢•s
PFS
AHP&
tSP4
451
127
cikn ¢h• comrnu
d5
al S•rvlGvJml M•d*l
4kt
Xll
Edu¢ètsoTr
251
Ri$k$
The recruibnenl and retention of key staff iemains challenging. We are in the process of mapping the entire
joumey from va¢ancy identificalioft to the offer of employment $0 we can streamline and improve the process
for both Candidate ond r¢¢ruiling mana9er. We continue to expbre all avenue$ to widen our pool for
recruitment.
We are proactively implementing inittatives to support the health and wellbein9 of our slaff. and that is
positNely impacting on retention. We are also undertakin9 an exiemal review of pay and benefits and we will
use ils findings lo irrfwm our de￿re lo remain an Empbyer of Choice.
Our predictions for expendrturè, fvdled by high pay expectat￿S and ￿$1 of Ibving in¢r•asès. arn known to be
exceeding our income prediCt￿n$. hence the budget gaps we are currently dea￿ng with and the forecast
deficit of more than £1million that we expe¢l to face in 12 months. twne. We are addressing these through our
financial 5uslainabilty plan which will ¢ty)5i¢kr options for additional income generation opportuniti&$. a5 well
as action plans to redu¢e Costs across Ihe whole organisatM)n. $tsrtiry with our non4￿1¢al areas.
Our shops have performed exceptk*naNy well since the end ol the pandem￿ in a UK economy that has been
slow to recover. which is in line with other charity's expeviences. However, the medium- to long-term impact
on the high street and fundraising events rern￿n unknown. so we continue lo be caul*)us in our future years,
bLtdget assumptions. We know we are faung a period of unprediclabilty and ur￿ertaInty irs the economy. as
well as facing compelith?n In general fundraising activrf¢es and pubfic support foi other charitios.
Pa9e 13

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUARANTEEI
TRUSTEES, REPORT ICONnNUED)
FOR THE YEAR ENDED 31 MARCH 2024
We ad[noW￿dge that income generation is getting increasingty chalknging, and w? are puiting measures in
place lo managÈ this risk. and will conts.nue to expjore diversè income SI￿aM5.
As an organisation we are beurning nb)re dÈpÈndent IT systems and it is Crit￿ that WÈ m¥intain them at
optimal levels to ensure our infrastructure moves to industry level standards. We are reducing ¢ur reh.ance on
-house servers 8nd moving lo cloud-based solution5. Cyber-atta¢ks are on Ihe increase. and il is important
we take actions lo mitigate that risk. We are engaged in a programme of works thal will see us obtain the
highest accredited industy l•vd of security known a$ Cyber Essentials Plu$.
Worf(ing in a challenged health and care system Ixally. from both a Provision and a finantial peT5pectsve. is
impacting our Ongr￿ng ability to provide current levels of ¢are. It imperative that our model of care is able lo
adapt and change lo the needs of the local population and support change in the wider system. Athough it
would be diffi¢ull for organi58tions lo de14ver end-ol-lrfe care when il 15 not their speaality, we musl remember
trj stress tho added value of our charitable furKlin9. Our reputation is high. we have built up the trust and
respect of government. bcal donors and agencies over a ￿nS*Jerable peri￿￿ of time. The chaI￿nge wiu
a￿ayS te to protect our feputab'on and brand.
Commi5srorters art incrÈasingty looking for efficiencies and value for money in the services we delivèr. It 15
essential we maintain approprrate management information lo demonstrate the scope of our ￿aCh. and
lurther develop pats.ent outccthe measures to show the thffeonce we are makin9 through our intervention.
In Devon we have an ageing populaty"on. Prtiiectrons SLrggest the number of rtrsidents aged 65 to 84 years will
grow by 17% by 2025. The number of adults aged over 85 years is expected to yruw by as mu¢h 85 29%.
Meeting these in¢xeased need5 Wlthoul a svJn1f￿8nl increase in funding will be challenging. We know we will
be unable to cope with Ihis demand un￿sS WÈ consider appropriate partnerships and collaboration with
existing providers. This brings many challenges around hamng appropriate agreements, while protÈctiftg our
own brand and ￿age. and abli ity lo generate income.
The bc*ard's Organisalional Risk and Audit Committee re¥￿wS risk and inlemal controls, approves Ihe risk-
based internal audit plan and receNes regLrlar internal audit reports. progress report5 and corporate risk
updates. Sertior managers remew key stralegic and Opera￿nal risks on a regulor basis. They consider
progress on miligats'ng actions. new and emergin9 risks and okwortunitres. Board sub committees and
management groups help Krfenlfy. evaluate. 8nd manage iisks ￿lating lo clinical seTr¢es. fundraising,
investments, business continuty. health and safety. ￿MUneratiOn. major infrastructure, IT projects and
operational needs.
Our $trategi¢ aims
We Èmbracè our responsibility to meet the spÈeialist palliativ• eaft thÉeds of our patients and th•lr
families through excellent. personalised patient-eentrnd care.
We have developed si9nffjicanl partnwships with the NHS. soeial care, the voluntary sector and other
healthcare prowdeis in order to delNèr a seamless service fot our patients.
We ¥re aware of the ¢hallenges that lie ahead WTth the significant dem¢gTaphic changes within our local
population. along with developmenls wthin the health and sooal Ca￿ sector. induding the following:
8 growng elderfy population ¢¢ynpkx care needs
increased levels ol unmet neèd for end-of4ife ca
Ihe number of adults aged over 85 years expected to grow by as much a5 29% by 2025
the gap be￿een people's prefer￿d place of dealh and theii aclual place ol death
thè rise in demenlia4elated deaths
signrfi¢ant constraints Dn the level of stste resourGes for hèalth and srfial care in Ihe fuiuie
shortage of skilled staff and many clinical staff due to ￿llre in the next 10 10 15 years
lack of coordinated care and difficutties in the sharing of information
iftcieased regulath)n and $crU￿Y. eg. Ihe rthv CQC in¥)eclion regime.
P•Je 14

ST. LUKE'S HOSPICE PLYMOUTH
(A COMPANY LIMITED BY GUARANTEEI
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Our 2019.24 strategy underpinned our desire lo meet ¢he increased demand and overcome the challenges
we lace aGros5 Ihe communities we serve. and place 4atienls. their famrlies. and Gommunilies at the heart of
our care.
We will continue to become moTe patEnl and person<entred, knv•¥ing that for patients and families to live
and, eventuaNy, die well. they need lo be resilient and have a strong sense of ¢opin9. This means puiting our
patients and families at the centre of deusions. recognising the importance of "what matters to someone" and
not simpty ￿hat'S the matterwilh someone".
We ore proud to be embedded within our local communilies and re¢ognise Ihat we wdl be ur¢able lo deliver
our ambitions alone, so we musl work in partnership wrlh others to further our ¥iSK>n. We wdl do thLs by
shartng best PTaclice, educating other healthcare professionals. and joining with
other organisations to delivef more ¢￿)prehenSI4e and integrated services for the benefit of all our patients
and thèir families.
R￿ht across St Luke's. we are fortunate lo have staff and Wo￿nteerS who are ¢ommiited, passionate.
professional and focused on gNing an ex¢ellent servi¢e lo all our users. We knixv we need lo continue
developing our workfoT¢e lo achieve the flexibilty and responsweness required lo meet the ¢hanging needs
and preferences of those we care for arKI support. We will also continue to make the most of our dedicated
voluntsers a¢ro$s all arèas, ensuring thèy are trained aNI properfy recognised in the roles they carry OUL
Our strateg1¢ goah 2019-24
In our strategic planning. the challènge has been lo find the right balance be￿een continually developing our
seNices end fmdin9 ways lo respond to the increasing demand in è climate ol severe funding pressures.
Our 2019-24 $lrategiG objectives have he￿ed us consdidate and move towards our mi55w)n and visp)n.
These have been dire¢ted by three broad. but far-reaching slralegiG priorits"es."
Care for you and thgse who car• for you
We will prov*de excellen( safe personaltsed end4if-lite care that puls patients and families al the ¢entre of
de¢ision$.
We will work *) colla￿rat￿)N and develop partnerships to exiend our nlluente and wnprove underslanding
and support for everyone in our community affected by a lrfe-limilin9 illness.
Wo will use dbJilal technology ¢0 sU￿rt the delivery of and advir* to patsenls. and tho health and social
care prolessiona15 looking after them.
We will ensure equty of service so that patients and famil￿$ can arcess our seMtsS equally, regardle55 of
condits'on. background. gender or religion.
To be an employer of choi¢9
will recruit and develop our clinKa workforce to ensure they have the Tight skills. exFerience and
attributes required for delivering ¢are in a rapidty changrng healthcare environmenL
We will continually invest in the development artd engagement of our slaff and volunteers in order to deliver
an excetlent service to all our users.
We will continue to develop a valuesknsed cullure Ihat ￿ad5 to full and posilive employee engagement.
enabjing Sl Luke's lo prowdè an excellent service to all users.
Page15

ST. LUKV8 HOSPICE PLYlaOUTH
IA COMPANY LIMITED BY GUARANTEEI
TRUSTEES. REPORT ICONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
To develop th• fin•n¢lal and operational reslliÈnce of thè organlsatlon
We will continue to be financiany viable by mainlainin9 growth in existsng income gènÈralK*n 8clivili&s and
inveslin9 ffi innovative and sustw"nable sources ol new income.
W• will eorttsnuè to dfi¥e cost efficiency and ensure best use of our financial re50UTces.
Key management personntl
Thè key management personnel identrf*d by th• board make up the Senior Management Team {SMTI.
The board of trustees are responsible for settiny remun¢ration levels fof the charity's s•nw)r staff. The key
otyèctive for St Lukè's Hospice Plymoulh is lo ensure our approach Offe￿ fair pay to attract and keep
appropriatety qualrfied staff to ￿ad. manage. support an￿Or deliver our objectrves. The board ¢omplies with
the Remunerats"ort and Reward Policy for our charrty which was revised and adopted in 2022123.
In deciding SMT remuneration. the board of trnst•è$ have ￿nSIdered..
The purp¢)se5. aim5 and values of the charity and its beneficiary need5
How this remumration impacts on the over•ll pay poh'¢y lor all èmploytts and for the SMT in
particular
The types of skills, experiènG¢s and mmpeten¢ies Ihat Si Lukè's n¢eds from its sen￿r m•nag•ment
team. the specrfic scope of these roles and the link to pay
The charity's current slrategiG ￿an and how the inplementalion ol this plan rnay affè¢t thg number of
senior $tsff the charity needs to employ or recruit and the natu￿ of these roles
The charity's ability to pay and ensure any pay inGrease5 are in the ¢ontexl of Sl Luke's ¢haritablè
purpgsès
The board's assessrnent of th• ¢harty'$ performance the smfs perfomianrR against
8xpectations. in both short and long terrn
Approprsate available infomab.on on pay policies and prathces in other organtsalion5 that can inform
the decisron on whether a level of pay is fair and reasonable. This has been achieved through local
and national pay conyarisons tmth other privats. publK and tharitable ryganisations. induding Other
hospices
In additson to the points listed previously and ￿ accordance wilh the Slatemenl of Recommended Practice
{SORPI. St Luke's Hospice Plymouth. within our audited and pub&"$hed annual reJ)ort and a¢¢ouAl$. di￿10$e9
Ihe number of employees whose remuneration exceeds £60.000.
Senior Management Team pay is formally remewed on an annual basis againsl sel objectives. The
I￿SteeS are satisfied that thère is appropriate. robust, tr¥n5paranl and fail remunèration in place for
SMT.
In 2023124 the People arbd Transformatitin trustees agrèed lor an extemal reward $peci8li$l company
Icgnnorl to carry out a fewew of pay processes at Sl Luke's, providing recommendations for
devek*ping OLbr pay setting prLusses during summer 2024.
Employe• Involv•m¢nt
There 15 a successful caxade of infomiation throughoul Ihè tsrganisalion fiom SMT (Senior Management
Team). SLT (Senior Leadership Team) and OMG {Or9anisalional Managemenl Groupl to teams, including
financial and other perforrnan¢e information. The SMT places great emphasi5 on engagement al all levels,
lor example wbye consullation on deve5opmÈnl of Ihe organi$at￿aI $trategy for nexl thrte yèars.
An eskblished communicatK)n nefv￿rk across Ihe wider organisatKJn includes Intranet and TV screens, with
email and texl messages used to deliver key messages. Work is 0ftgtsin9 to CDnlinue to prowde more
information via the Intranet. and focus rernains on c0s1￿4Mng support, health and wellbeing. benefi15, and
general engagement. A summary of all inf0m3t￿)n referred lo. plus any evpnts. rectsgnitions, nèw starter$
and leavers, is provided in a Pewe Engagement Update, shared electroni¢ally, and printed for those areas
with limited ac¢e$s to a PC or email. Our SLT meets ￿￿lartY to discuss organi$8titsnal prioriti'es and direclly
disseminale information lo indiwdual leams.
Page 1

ST. LUKE'S HOSPICE PLYMOUTh
(A COMPANY UMITED BY GUARAi4fEEI
TRUSTEES, REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 IAARCH 2024
Staff consultalion continue5 Wa staff suNeys. w0￿1ng with staff to agree and build on existing plans ftsNowng
feedback, With Drganisational updates M progres5. Health 8nd wellbeing and engagement leedback porta13
have been created arjd are monitored on a regular basis. with feedback from SLT. OMG, and Employee
Voice Forum {EVFI rellecllng vws from within leams and anything thot h9$ a wider impact.
The health and welJbein9 strategy has been refreshed with champions now meets.ng regularly to monitor
themes and share good wac1￿. QR codes. cards and banners have been created and distributed across
the or9anisabon to raise awareness of health and wellbeing champions and the means ol Gontactin9 them.
Work and support c¢JnlinJe with the ￿ternal Menopause Awareness Group and mentsl heallh support through
Andy's IAan Club.
Recognition rs vital to thè retenlion of high qU￿lty staff. In addii#)n to the RecTr3nition App on the front page ¢f
the Intrartet, which continues to be a popular forum for sharing positive feedback for collea9ues, a recogn"rtK)n
event is planned lor 2024. The event is desKJned to embed St Luke'¥ cutture by athnowlèdging indivKluèl$
and teams who have lived the oiganisatN)n's embraced values and behaviwrs. We conts'nue to send thank
you cards to any individual or team recognised via the Intranet vr app and these remain popular. More than
60 thank you cards have been sent to colleagues. encouTa9ing managets to share the goc¥J prxtice artd
appreciation for our peers.
Other engagern8nt activities are continually being developed. including an event during National
Apprenticeship Week. shinin9 a Iwht on Ih? hard work and achTr?vemtnts ol seven apprents￿s. Fresh food
hampers. with produce provbded by our local Ptymouth Mart(et were given to 20 in¢Jivtduals. selected at
random. to help wilh Ihe cosl of kving. A St Lukè's Christmas draw with 12 days of'prizes. was or9anised.
Two gym membèrships for ¥ tocal facrltty were a￿arded as part of a wellbeing initiative. Regular yoga
sessions arè now hdd lor staff and vduntws at Tumchapel. as well as regular webinars on wellbein9 and
financial support l¢y indiwduals.
A bènefits drDP-in sès&on was well altended by staff and volunteers. wilh extrem•ty positive le¢dback.
ReposentstNes from Royal London shared fmncial insight and kt81 organi3ations provided massages for
colleagues, among other offers.
An In4￿use leadership development progRmme Valuing Each Olherf ha5 been $uc¢tssfvlly runnlng since
May 2023. with seven cohorts and 49 attendees compfeb.ng the prDgramm• so far. Thè conlenl continues to
evolve. based on leedback and nalionÈl best praclice. and ev8luatNJn of the programme remains positive.
The aim ol Valuing Each Other is to strengthen the trust amon9 peets, empower colleagues and supporl
managers lo have heartlelt conversat￿n$. as well as rye¥te spacts to knsten and relleet on how Iheir leams
e feeling and performing.
Leadership Walkaround5 have been re¢Èi¥ed. wing SMT and twstees the opportunty to hear dtreclly
from frontline staff.
Fundralslng pra¢tlces
St Luke's HoSp￿e Plym¢yJth Ls registered the Fundratsing Regulator •nd adheres fulty with thè Cod8 of
Fundraising Piactice. We are registered wilh thè Gambling Commission for th• delN•ry of our kittery and
raffle and have a remote and non-remote operattng hcence.
There have been no incidents that were leF￿rtab￿ to Gambling Commissitsn. Wè encovrap a
supporters or benefiaaries to contact us with any comment or ctsrTrplaint. in the first inslarts to the St Luke's
team member ￿SPOnsIble the area of concern and then Ihrough our g)mments and complaints
procedyTe5, as published on our website. In the last year there have been no ￿Ported inEidenls. slx
compLaints and no concefns ￿Sed bn regard to furthing and l(rttery.
We monitor incidents. eomplafnts and concerns through a centraj database, managed by the Head of Quality
& Complkince. The commerc*l director and head of fundraising tle automatiGaUy nots.fied of all QCCUTren¢es
and data is reported lo SMT and SLT * momthty meetings.
Page 17

sr. LUKE'S HOSPICE PLYMOUYH
{A COMPANY UIAITED BY GUAR4NTEEI
TRUSTEES. REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
We engage hvo seif-employed canvassers and one remote tslesales canv8sBer based in Plymouth. as well
as self-employed anLI volunlary coll¥ttsrs. AN third-party fundraisers ale signed up 10 an annual contract and
follow rigid ltsndraising standards. Failure to ccvnply with any contraciual OT regulatory standard5 are
investigated line ￿th Ihe Lottery arvj the I￿p￿e'S ¢)wn P(KedU￿$.
e believe in the hKJhest possible standards for tsur fvndrarsing. conshdering supporters. prefefences in all of
our adivity. ensurin9 It is compknant wrth fegulatory stan(lards and ffi lintr wilh the intent of those standafds.
. PeYs¢*nal d*ts
st Luke's does nol sell any personal dala of 8ny kind to any thsrd parties. nor do we share supporter or
beneficiary data for rnatheting purposes W8 do shar¢ information or93nisation5 wothing on our behalf lo
detiver services t1￿1 supporters arKI benefKiaries have requested and a￿ayS inform the stspporter or
beneficiary of what we are doing.
Protecting vulnerable people and others
St Luke's h3s robust practice5 that ensure we do nol undertake ary intrusive fundraising activity. We may
from time to lime undertake a telephone campa￿ll or mailing. All campai9ns a￿ ¢Jndertaken usin9 telephone
nd mailin9 prefeTeTrce services and we ensure ihat within one year no person wll receNe what coukl be
Con$￿1e￿d an intrusNt or exce55rye numbÈr gf contscis.
Existing SUPPOrters ¥eceNe communtations and contacts from St Luke's based upon their personal
prefeRnts5 shared with us or. where relevanL undei legitimate interest.
Plans for future periods
As we enter a new year. we tontinue to be faced with an èconomy that is sbw to reeover and operate In
h8llen9ed health and social care system whicti is under a hvah 5evel of natsonal scrutiny. Our strength as an
organisai￿n is our abilty lo adapl and chan9e while keepin9 our focus on Ihe quality of the servtces we
delNer and being Ihat ￿adIng voice ol end-af-lrfe care for the ¢ommunity we serve. During the latter part of
2023 we began a process to ouf strategic tjireclion for the next three years. This rewew has invofved
consu]tats"on with a range of slakeholders includin9 patients and the¢r families. staff ansJ volunteers otheT
health and social care prowders. and cornmi5sioner5 of QUT 5erviGes. Our new will be released in the
summer of 2024. Some of the key act￿$ vA)sch we wdl be impiemenb.ng a5 part ol Ihis blrategy are listed
below.
We will re¥￿ and refrne our dinic81 model to reflect intemational best praEtiee and enable us lo
pro￿de ¢aflier wtpport in the last year of
We will en989e with other health and social care parthers to devebp 8 dear strategy for end4-life
care In Ptymouth and the $UTfoundhrMJ area
We will establtsh a'co¢)rdinalion hub. for end￿4￿le pa￿ntS ￿ Ihe lasl ytar ol lrfti to prowde a single
pJinl of conlaet lor both pats'ents and cfiniuans
We will engage vMth other hospres to expkne furthei Opp￿lAIti￿5 for wobking together and
Ptslentialty shariDg medical resources
We will devebp and delivef a PTogranvne fw ProM￿lnU suppotbng health. iftdusiorn. w•llbeing
ant1 a'Just 8rtd L¢arnm9 Culture.
We wibl conduct an overarchrfvj and b¢nthmarking of our pay and reward ghemes
We develcy a robusl financial plan which secu￿$ financTral tjalance over the next four to fve years
We wil devek)p and a9ree a plan lorlurthw improving irKome from ￿9?¢19S, fundraising and
commercial ac11￿1￿￿5
Pa3E18

ST. LUKE'S HOSPICE PLYMOUTH
(A COMPANY LIM￿ED BY GUARANTEE)
TRUSTEES, REPORT ICONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
We wrll develop a dtgilal strategy whith &Jentifies opportuniiies and wroriti8s for makin9 beller use of
technology
We will conduct a seW-asses$menl of ￿Jr envrr¢nmenlal foolprbnt and devekip an overarching project
plan lo improve our ellviionmental sustainabiltty.
Reserves policy
The 1K￿rd adopts a risk*as$d approach. As a mature organisal*)n with a variety of established, 8lbeit
volalile. income streams and predictable and welwanned expenditure. the truslees ¢on$ider it most
8ppropriale lor the hospice to opefale a reseNes w]icy cenlred on an analysi5 ￿ the potenbal risks to the
amounts of those income streams and of the potenlial risks ol over expendilure. The risks lo Ihe hospice's
key income and expendituie lines ace therefore estinaled in order to quantify the reserves that are required,
giving the total risk reseive reqUI￿rnent.
From this risk-based exercise the twslees detemiined that the hospKe wuifes a risk reseNe of £2.9m for
2Q24r2S. 1£3.3m 20231241. OUT usual level ol risk reserves PTe-CovKI was £2.6m.
Any level of reserve5 in excess of the risk reserye requirement wil be desi9naled to ensure 5UStainabilty and
develop new #nd improved services in line wilh the need$ and preferences of patienls living with. and dying
from, advanced incurable illn?55. Folbwing unexpertedty successful financial years, reserves spending has
stepped up and ha$ included investing in our Tumchapel srte to ensurè it mèets the agile working needs
of our workforce as well as investing in meet￿9 Ouf strategK ¢bjè¢t1￿s.
Following a review of our designated spending plans four funds have been establishèd to meet our new
Strategi¢ aims. which replace a longer list ol individual projects. Our inittal pilot of supporting patients in their
homes in South East Comwall was a succes5 $0 we will expand this pilot to Ihe end of financial year 202412S.
funded through our new 'QualiW de5tgnaled reseNe. We are 81$0 investing our reseNes in work lo b81t8r
understand ¢)ur data. both internal and extemal", the results will help infom our strategic plans to address any
unmet need in the area wè serve. V4* WIN continue with prewously agreed priorib.es that fil our new slratègie
aims.
Investment l Treasury management policy
An investment policy is in pla¢e whth is reviewed annually by the board. St Luke's keeps reserves in excess
of working capital requirements in line with its reserves policy and, in line with the hospice's investment p)li¢y.
these funds are irtvesled. The twstees have appointed Brvwin Dolphin as their ageftl to manage a diverse
portfolio of suitable investrnents. tsking into consideration the risk appetite of the charity as well 85 ethical
requirements inclvdin9 the non-investment in tobacco related products as well #s social •nd ¢thical
considerations. The trustees have selected an investment objective of a balan¢e between in¢ome and ¢apital
growth. Gl¢bal investrnent markets have seen a sustsined period of economic volatilrty and we work closely
with Brewin Dolphin to manage Ihese risks as well as taking up opportunbties for income and capilal growth.
Due to successful finanaal years during Ihe pandemio we invested a fvrther £SOO,000 in 2021122 wilh Brewin
Dolphin and are encouraged to report that the value of investrnents al Ihe year-end was £2,955,144. A gain of
£229.960 was recognised in the accounts for 2023r24 in relation to our managed w)vestments {2023 - Ioss
£117.548).
As part of our wider Tr•asLtry Management PolKy. we have over the last two year6 invested in ￿idential
property as part of our legacy Income opportunities. lthere we have been in the fortunate position of being
the full benefi¢iaTies of some estates and property. instead of realising the cash value of the properties, we
have decKled lo retain them and rent oul as residenlial lels. In the past tt¥o years where interest Tales have
been tow. thi5 has proved beneficial. as rental income was far grealer than inleresl rates. However, with
interest fates now higher, we a￿ takin9 each propety on a caS&bY￿se basi5. As al 31 March 2024. we
held four resthnlkil properbes at a value of £1.605.OCKJ.
Pay919

ST. LUKE% HOSPICE PLYflOUTH
IA COMPANY UMITED BY GUARANTEEI
TRUSTEES. REPORT (CONTINUEDI
FOR THE YEAR ENDED 31 MARCH 2024
Golng eoncefn
We believe Ihat Ihe charity's financial slatements shovld be prepared on a going concem basis on Ihe
grounds that current and futu￿ SOUT￿3 of funding or support will be adequate for the charity's needs.
We have reported very strong signs of recovery our retail and fvndrai%ing efforts Since Ihe pandemic, and
we expeGI these areas to conlinue to deliver strong income streams. Our iransf¢ymalion progfamme where all
Staff. apart from retail. are located at the Tumchapel sile instead of the previous three siles., h95 succèssfully
reduced our ovetheads. Although staifing costs are growng signrfi¢antly and putting prèssure on our cost
base, and hence our ats.lity to OFerate 7ththin our Incomè levels. there are sufficient reseNes to act as a
contingency fund. Trnslees have assessed a peric*J of 12 months beyond Ihe datè of signing of these
accounts. and it is for these reasons the trustees ¢onsKler the Group is a going ¢oncem.
Each of the persons WI￿ we trustees at the twne when this Trustees, Report is approved has confimied that.
so far as the trustee is aware. theTe 15 no relevant audil inf0mlat￿n ol which thé company's auditors are
urtawarè, and the trustee has taken all the steps that OU9ht to have been tsken as a trustee in order to btr
aware ol any rekvanl audit information and to establish that the wryany's auditors are aware of Ihal
informalion.
Th• Auditors
The auditofs. Bishop F￿MIng LLP. have indKated their wilingness to ¢onb'nue in office.
Coneluslon
Finally, the board would like to take this opwrtunity to thank all tha trustees. the Sen*)r Management Team
and staff. and the 596 volunteers, all of whom are dedraled lo the rharity. and who work so hard and
contribute lo its success. The Trustee5' ReporL incorpjrating the Slrale9ic Report. was approved by the
board, and $i9n*¢J on its tehalf by
Mr D N Thomas
Chair of Trustees
16 Juty 2024
PwJe 20

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY LNITED BY GUARANTEEI
STATEMENT OF TRUSTEES. RESPONSIBILITIES
FOR THE YEAR ENDED 31 MARCH 2024
The Trustee5 {who a￿ also the directors of the Company for the purposes of company L￿) are responsible foi
preparing the Trustees. Report including the StralegK Rwrt and the finartial stslemenls irt accordance wlh
applicable law and United lfjngdom Accounling Standards {Uniled Kingdom Generatly Accepted Accounting
Practice).
Company law requires the Twslees to prepare financial statements for each financial . Urider company law. the
Truslees must not approve the finanual stslemenls unless they are satisfied that they give a Irt￿ and fair v¢ew of
the Stale ol affairs of the Group and the Company and of their incoming resources and appficalion of resources.
including their irbcome atxf exp*xliture, fty that pernd. In weparing these financial stalemenls, the Trustees are
quired lo=
select suitable attountin9 pc4iw and then appty ththn consistentty".
observe the melhods and prin¢ipks ofthe Chalilies SORP IFRS 102);
make jud9emenls and •¢¢ounling estimates that are fyas0ftab￿ and pwdenl",
state whelher applicable UK Accounting Stsrtdards IFRS 1021 have been followed. subiect lo ary material
departures disdosed and explained in the financsal slalements..
prepare the financsal 51alements on the gotng conGem basi5 unless l is inappropriate to presume that the
Group will continue in business.
The TrLL8tees are responsib￿ lof keeping •Yequal• accounting records that ar8 SLffici•nt to $knY and 8xplaln
the Group and the Companls transactions and disclose wrth re￿na￿e a¢euraty at any time the finantial
posilton of the Group and the Company and enable them lo ensure that the financial slalemenls cornply with the
CoMpan￿S Act 2006. They are also responsible br safeguardin9 the assets of the Group and the Company and
henre for taking reaSOn￿e steps for the prevention and detection of fraud 8rhY other irregularit*5.
Approved by order of the members of the Board of Tntstees 8nd spjned on its behalf by..
Mro N Thomas
{Chair of Twstee51
Oale.. 16 July 2024
Page 21

ST. LUKE'S HOSPICE PLyAIOl￿H
(A COMPANY UMITED BY GUARANTEEI
INDEPENDEKf AUDITORS. REPORT TO THE MEMBERS OF ST. LUKES HOSPICE PLYMOUTH
OPINION
We have audited the financial statemènts of St. Luke's HOsp￿e Ptymouth (the 'parent Charitable companll and
ils sUbS￿l8r1e5 (the 'group'l for the year ended 31 March 2024 which comprise Ihe Consolidated Statement of
Financial Activities. the Con$￿￿2ted Balance Sheet, the Company 8alan¢e Sheet. the Consolidated Slalemenl
of Cash Flows and the relaled notes, i￿luding a SLtmmary of svJniftanl accounting policies. The financial
reporting framework that ha5 been applied in thèir preparation is applicable law and United K¢"ngdom A¢¢ourbting
Standards, including Finanual Reporting Standard 102 The Financial Reportin9 Stan¢Jard appluble in the UK
and Republ￿ of Irelan& (United lQngthTh GeneraNyAccepted AcC￿JntiThJ Pr•¢lKel.
In our opinion the firwKial $talements:
give a true and fair View of the state of the Group'$ arKI olthe parent ¢haritable affairs as al 31
March 2024 and ol the Group's incoming resources and applicat1￿ of ￿$OUrCeS, induding ils income and
expenditure for the yearthen ended:
have been property prepared in accordaJKe Uite(l Kirvjdrrtn Generally Accepted Accounting
Pfacti¢e.' and
have been prepared in accordance with the requirements of the Compan*s Ad 2thJ6.
BASIS FOR OPINION
We conducted our audrt in acc￿dance wlh InlemalTronal Standards on Audrtin9 IUKI IISAS IUKII and applicable
law. Our responsibilities under those standards are further described in the AuditOTS' re5PLinsibililies for the audit
of the financial stalemenls section of our ￿port. We are independent of Ihe Gro¢Jp in accordance with the ethical
requirements that are relevant to our audit of the financial 5tstements in the United kn'ngdom. including the
Financial Reporting Councifs Ethical Standard. and we have ￿￿illed our other èthical responsibilities in
accorfance these requifements. We believe that Ihe au¢*t ewdence we have obtained is sufficient and
appropriate to provide a basi5 for our opmnion.
CONCLUSIONS RELATING TO GOING CONCERN
In auditin9 the financial statements. ￿￿ have conduded that the Trustees, use of Ihe ￿ncern basis of
accovrtting in the preparat￿)n tsl Ihe finan¢ial $tstements 1$ appropriate.
Based on the work we have perforrned. we have not identtfted any Mat￿la[ uncertainties Telaling lo events or
conditions thal. ind1v#lual￿ of colledively. may casl signrficant doubt on the Group's or Ihe parent charitable
¢ompanls ¥bilty to w)tinue as a goi￿ con¢em for a per*)d of at least IwEl¥e months fiom when the finanaal
statements are authoiised for issue.
Our responsibilities the responsibilit￿S of the Twstees with resFe¢t to going concern are descril)ed in the
relevant sections of this report.
Page 22

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUARANTEEI
INDEPENOENT AUDITORS. REPORT TO THE MEMBERS OF ST. LUKE'S HOSPICE PLYMOUTH
{cownNUEDI
OTHER INFORMATION
The other Informal￿ compri$e$ the information MKI￿jed in Ihe Annual Report other than the financi81
statements and ow ALtiJrtors' Rewl thereon. The Twsiees a￿ responsible lor the other inforrnJlion contained
within the Annual Rewi. Our opinion on the financial stalemenis does not cover the other information and.
except to the exlent olherwise explicitly staled in our report. we do not express any foym ol a5$urance conclusion
thereon. Ovr responsibility is to read the other infomiation and, in doing so, conS￿er whether the other
infomialion is materially inconsi51enl with the financial stalements or our knowjedge obtained in the course of the
audil, ty othe￿1$e appears to be matef￿￿lY misslaled. If we Klenbfy such material inconsisten¢￿S or apparent
mateiial misstatements. we are required to det¢M￿ne whether thts gNes rise to a material misstatement in the
financial statements Ihemsefve3. If. based on the woJk we have perf9m￿l. we conclude th* there is a rnaterial
misstatement of this other information. we are required lo report that facL
We have nothing to r•port in this r•gard.
OPINION ON OTHER MATTERS PRESCRIBED BY THE COMPANIES ACT 2006
In our opinh?n. based on the work undertaken in the cwrse olthe aud*.'
the infom)ation gwi in tFE Trusteès, Rep)rt Inc1￿ling the Strategic Report for the financial JEar fvr which
the finan¢ial statements are prepared is ¢onsistent the financh3t Statements.
the TfU$tees' Report and ¢he Strategic Report have been prepared in accordance with applicable legal
quirements.
MAThERS ON WHICH WE ARE REQUIRED TO REPORT BY EXCEPTION
In the light of our kE￿wIedge and understanding of the charitable company and its eftvironment obtainèd in the
course of the audr(. we have not Klenlthed material misstatemènts in the Trustees. Report including the Strategic
Report.
We have nothing to report in resped of the fdJ17••llng m41￿$ in relatxYÈ to wht¢h Companie$ Ad 2C(J6 requires
us lo rep￿ to you rf, in ￿inK￿..
the parent chaiitablè te￿panY has not kepl ajequate and Suffic￿nI accounlin9 records, or ietums
adequate for our audrt have not been re¢eNed frcrn branches not visited by us.. or
the parent charitablo company fi￿ar￿la1 $talemenls are not in w3reemenl with the account¥wJ rn¢c*r(Is and
retums.. ¢y
certain disdosures ol Trustees. ￿M￿ner*￿In spear￿d by faw are not made.. or
have not received all the informalion 8rwJ expLanal*)ns we require for our audiL
RESPONSIBIUTIES OF TRUSTEES
As gxplained more ILlly in the Trustees. Respon5ibiltss Stalement. the Twstees (vtho are also the directors of
the charrtable company for the purposes of company lawl are responsible foi the preparation ot the financial
statements and for being satisfied that they give a true and fair view. and for such intemal control as the
Twstees determine is necessary to enable the preparnI￿n ol fThn¢ial statements that are free from material
misstatement, whether due Iv fraud w eryty.
In preparing Ihe finar￿lar ststemenls. the Trustees are respOn5ft)￿ for a$se55tng Ihe GfOUP'S and the Pa￿nI
charitabfe companrf5 ability to continue as a goirvj ¢oncem. dtsctosirrfJ. 85 appI￿able. rnatters Tetaled lo g￿ng
concern 8nd using the 90ing concern basis of accountin9 unless the Truslees eilher intend lo li4uidate Ihe Group
or Ihe parent ch8T*able ccffipany orto cease opeiabons. ¢y have realistic altemative but lo do so.
P&Je 23

ST. LUKE'S HOSPICE PLYMoirfH
IA COMPANY UMITED BY GuARA￿EEl
INDEPENDENT AUDITORS. REPORT TO THE MEMBERS OF ST. LUKE'S HOSPICE PLYthIOUTH
(CONTINUED)
AUDITORS, RESPONSIBILITIES FOR THE AUDIT OF THE FINANCIAL STATEMENTS
Our objecbves are to obtsr"n ￿aSOn*)le assurar￿e at*)ul vthethw ¢he f￿anC￿￿1 stalements as a Who￿ art I￿¢
from material misstatement. whether due to fraud or error. and to issue an Auditors. Report that indudes our
opinion. Reasonable a55ttran¢e is a hvJh bevel of assurance. but is not a guarantee Ihal an audit Gonducled rn
ac¢ordan¢e ￿th ISAS IUIQ will ahvays deted a matewial misstatement when it exists. Misstatements can arise
from fraud cf error and are ConS￿e{ed maler￿1 rf. indNidually or in th8 *JgcegatÈ. t￿Y could reasonably be
expected to influence Ihe economic decisions of users taken on thé basis ol these finantjal statements.
Irregularilres. indtsding fraud. are instsnces of nonwliance with I&vs and regulations. We d*S￿)n procedures
in fine wilh our re5ponsibilits"es. outlined above. lo rletect matèrial misstatements in respect of irregularities.
includiny fraud. The e¥lent to our procèdures are Capabltr of deteclin9 irre9ularrt*s, including fraud is
detailed below..
We have considered the nature of the sectw. contr£4 environrrtnt aThY finènaal perfofmancè;
We have considerèd the rèsults of enqui￿ Vlith management and trustees in rebation io therr cthn
Ident￿￿￿tIon and assessmefil of the risk of iThe9U￿ril￿s wthin the gr￿p". and
We hove reviewed the documenlaliort of key processes and controls and ptrfom*d wthlhr*wghs of
transacti¢ns to Gonfinn that the systems a￿ operating in line ￿[h do¢umentation,"
We have identsfled any matters having obtaired and r￿*￿ed the G￿up.5 decumenlalion of their pty1￿les
and procedures relating to."
Identfying, evaluaivjn and Com￿￿n9 wilh l•ws ar￿ ￿9UlationS ard whether they weTe aware of any
in5tancÈs of ronrf0mp1￿nce.
Detecling and respJnding lo the [￿￿$ of fraud and whether they havè knrl￿ed9è of any actual.
suspected or alleged fraud",
The intemal controls established to mitig*e risks olfraud Qr non¢ttWiance with and Te9ulations:
We have conSKIer￿ the matters dtscussed amon9 Ihe audit engagement team re9arding how and where
fraud nught occur in the fiftancial slatenwits and any potentsal ￿}d￿lOrS oflraud.
As a result of these prrtedures, we have considered the opportynrtk?s and incentN¢s that may extsl wthin Ihe
trganisation lor fraud and 1dentrf￿d the highest area ol risk to be in relat￿ to incomè fycognition. with a
partiuilar risk in relation lo year-end cut off. In common ￿th all audits uThler ISAS {UKI we are also required to
perfomi spècific procedures to respond to the risk of managemènl overridè.
We have *0 obtainèd an undwstanding ot the k9al regulatory frwnewoths that the Group operates in.
focusing on provis¢ons of those laws and regulalb?n5 th* had a direct effect tsn the deleminalion of material
amounts and disclosures in Ihe fhnan¢ial stslements. The key and re9ulation5 we considered in this context
induded the Charitvès Act 2011. Charity SORP 2019, FRS 102 and the lerrns and conditions att&hing to
matèrial granls received by tr￿ Group. In ajdition. VR considered the provision5 of other laws and regulations
that do not have a direct effed on the financial statements but compliance wth vthich may be fundamental lo Ihe
Group's ability to opèraie or avcld a material P￿artY. These included the Heatth & Social Care kt. data
protection re9ulatwJns. health and safety reguLations. employment *tststion. the Code tyf Fundraisir*J Praclice
¥nd gambling *gi51alion.
Our procedures lo respond lo risks identified irKluded the fo1(￿7r￿."
Rewewn9 the financial statement disdosu￿s testin9 to SLYpo￿"n9 do¢umÈntatTon lo assess complia￿e
wth pmwsions of rtlevanl laws •NI fftgulat￿s described as hawr4 a direct •ffect On the financial
slalements..
Performing procedures to rdenty unusual or uneypecled felationshps that may indute risks of
malerral nNsslalemenl due to fvaud".
Remewing boaTLI meeb"n9 minutes..
Enquirin9 of mana9emenl In relation to actual * potentd ¢laims cf litsgatws.,
Perftxming delailed transaGt¥)nal testing in relatK)n lo the recognit*￿ of specrf¢alty grants and
legacies, with a particular locus around yearryend cut off". and
P•3e 24

ST. LUKE'S HOSPICE PLYMoufH
{A COMPANY LIMITED BY GUARANTEE)
INDEPENDENT AUDfTORS' REPORT TO THE MEMBERS OF ST. LUKES HOSPICE PLYMOUTH
ICONTINUEDI
In ￿dreSsing thè risk of fraud Ihr¢ugh management override of controls. lesting the appropnateness of
journal entries and other arfiu51ments', assessing whether the judgment5 m&de in accounting estimates are
indicatNe of potential bias.. and evaluabng the business rationale of signficant tran5aclK)ns that are unusual
OT outside the normal ¢owse d business.
We also ¢ommuni¢ated identrfied T￿ al￿ regulati¢x)s #nd potential fraud ri$ks Io 811 members of the
engagement team and ￿rna1ned alert to possibk ￿dicatorS of fraud cw non-CL)rnpliance ￿th knvs and
regulations throughoul the audit.
As ¥ resutt of the ￿herent Iwnitati￿s of an there is a risk that wregularilEs. knclthjing a matsrial
misslalemenl in financial statements or nonwlvance wth regulation. will be detected by us. The risk
incieases the further rem￿ed cunplrdrte wilh a law and regulation is from the events and transactions reflected
in the financial siatements. gNen we wtll be likely to be aware of ft. or should the irregularity occur •$ a result
of fraLtd rather error. as thi5 may intenkn.onal corKealmenl. lorgery. collusion. (¥nission or .
misrepresenlalion.
A further dèscription of our re5ponsibilrfies for the of the financkql statements is located on the Fiiancial
Reporting Council's website at..
.Irc.
klaudito
ns
'lifies. This description forms part of our
Auditors. Report.
USE OF OUR REPORT
This report is made solety to the chanlable corrynrfs rr￿befs. as a body. in accordance with Chapt*r 3 of Part
16 of thè Companies Aci 2006. Our audit work has been undertaken so that we might state lo the charitabl
compan￿5 members ttrme matters wt are iequired to state to them in an ALtditofs' Report and for no other
purpose. To the fullest extent pemitted by lay, we do not aceept or assume resF<•nStJilty to art￿ne olher than
the tharrtable company and its m￿nb￿s. as a bcoy. for our audit work. for thi5 reptstt or for the opin*Jn5 we
have formed.
Allson Ollver FCA (Senlor Statutory Auditor)
fof and on behalf of
Bishop Flemlng LLP
Chartered Accounlanls
Statutory Audi(ors
Sart QuayHouse
4 North Ea51 auay
Sutkjn Hartjour
Ptyrnoulh
PL4 08N
Oate..
S Arf*20L¥
Page 25

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUARANTEEI
CONSOUDATED STATEMENT OF FINANCIAL ACTivrriES IINCORPORAntrlG INCOME AND
EXPENDITURE ACCOUNTI
FOR THE YEAR ENDED 31 MARCH 2024
Unreslrlcted
funds
2024
Restricted
funds
2024
Total
funds
2024
Total
funds
2023
Not•
INCOME FROM:
Donations and legaaes
Charitable actiwtse5
Other tiading actMt*s
Investments
Other income
3.TT2.830
3248.84S
S.246.663
376.119
129.409
109,433
12IS08
3.882263
3,371,353
5.246,663
376,119
129.409
3,£07,100
3,258,271
4.820.388
203,109
TOTAL INCOME
12.773.866
231,941
13.005.807
11.868,866
EXPENDrruRE ON-
Raisir4J furtd5
Charitable adivtknès
S.891.318
7.425.345
20.461
265,560
S.911.779
7.690.905
4.836.903
6,827.783
TOTAL EXPENDITURE
13.316.663
286.021
13.602,684
11,664.685
NET IEXPENDITUREYINCOME
BEFORE NET GAINSIILOSSESI ON
INVESTMENTS
Nel gainsl(losse5) on investments
(542,7971
322.639
($4.0801
{596.87n
322,639
224,181
189.6721
NET {EXPENDITUREytNCOME
Transfers between fLtnds
1220,1581
154,0801
(6.5001
(274.23BI
134,509
NET MOVEMENT IN FUNDS
1213.6511
{60,5801
(274.2381
134,509
RECONCILIATION OF FUNDS-
Total funds brought foThvard
Net movement in fijnds
13.775.372
(213.6581
124,723
(60.580)
13.900,095
1274,238}
13,765.586
134,509
TOTAL FUNDS CARRIED FORWARD
13,561.714
64.143
13.625,857
13.900.095
The Consotidated Statement of Financial AdN*iÈs includes all gains aT¥J losses recognised in the year.
The notes on pages 30 tts $7 form part of these finan¢ial statements.
Page 26

ST. LUKE'S HOSPICE PLYMOLrrH
IA COMPANY UMITED BY GUARANTEE)
REGISTERED NUMBER:015057S3
COMPANY STATEMENT OF FINANCIAL POSITION
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
FIXED ASSETS
Intangible assets
Tangible asseis
Investments
12
13
103.999
2.122.400
2.95S.146
1.605.000
141,112
2,558,722
2.664.371
762.(
15
Investment property
14
6.786.545
6.126.205
CURRENT ASSETS
Stocks
Debtors
Cash at bank arHI in hand
50
1,621.220
6.808,695
16
1.321.823
6.614.073
7.935,896
8.429.965
Creditors.. amounts falling due within one
year
17
1994.050)
(755,8191
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT
LIABILMES
6.941.846
7.674.146
13.728.391
13.8LX),351
¢￿drtQrs." #mounts lalling due after IIKKe
than one year
ProvisB)ns for liabilities
18
19
(13.4081
1247,2121
1212.625)
TOTAL NET ASSETS
13.467.711
13,587,726
CHARITY FUNDS
Restricted furHIs
Unrestricted lunds
20
20
64.143
13.403.628
124,723
13,463.W3
TOTAL FUNDS
13.467,771
13,587.726
The CoMpan￿S n•t mvamenl in funds for the ￿arWa$ £(111.175112023- £2%,012}.
The Trustees ackn￿[edge their respwb511 xlities for comptyirvj with the requirements of the Act with respect to
accounting fecords ond prèpaiatKAI of finar￿la1 Stateff￿ls.
The financial statemenis were approbtd and authorised for issue by
Trustees and signed on Iheir behalf by..
Mr D N Thomas
{Ch8ir of Trustees}
Date.. 16 Jvty 2024
Mrs H Hocking
[T￿asu￿rI
The no18s on pages 30 to 57 lomi part of these fmancial ststements.
Page 28

ST. LUKES HOSPICE PLYMOLITH
IA COMPANY LIMITED BY GUARANfEEI
REGISTERED NUM8ER:01505753
CONSOLIDATED BALANCE SHEET
AS AT 31 MARCH 2024
2024
2023
Note
FIXED ASSETS
Intsngiblè assèts
Taroible assets
Investmenls
Inveslmenl property
12
13
103.999
2.122,400
2.955.144
1.605.01)O
141.112
2,558.722
2,664,369
762,000
15
14
6,786.$43
6,126,203
CURRENT ASSETS
Sto¢ks
Debtors
Cash at bank and in hand
50.753
1.279A71
6.788.034
46.440
1.583.416
7,135.334
16
24
4.118,264
8.765.190
Creditors.. ¥nounts fallng due With￿
year
17
{1.018,330)
{778.673)
NET CURRENT ASSETS
TOTAL ASSETS LESS CURRENT
LIABILITIES
7,099.934
7,986,517
13.886.477
14.112.720
c￿dItorS." amounts falling due after more
than one year
Provisions for l￿bilItIeS
18
19
113,4081
(247.2121
1212,625J
TOTAL NET ASSETS
13.625,8FI
13.900.095
CHARITY FUNDS
Restri¢tÈd funds
Unrestri¢t¢d fvrKI$
20
64,143
13,S61,714
124.723
13,775.372
20
TOTAL FUNDS
13.625.857
13,900.095
The Tfuslees acknTh￿edge their ￿pOnsIbIlitieS for comptying Voith rw4uir8nRnts of the Cc*npanies Aet with
respect to a¢eounting records and prepaRlion of financial stalemenls.
The financial statements were 4)proved and aulhorised for issue by the Tmstees and signed on their behalf ty.
IAr D N Thomas
{Chair of Tnjsteesl
Oale.. 16 July 2024
Mrs H Hocking
reasurer)
The notes on pages 30 to 57 form part d these fir￿nCIal stslerT*nts.
Page 27

ST. LUKE'S HOSPICE PLYMOLMI
IA COMPANY UMITED BY GUARATrtrEE)
CONSOLIDATED STATEMENT OF CASH FLOWS
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Note
CASH FLOWS FROM OPERATING ACTIWTIES
Net ¢ash provided ty operating adr411￿S
23
(803.9221
118.632
CASH FLOWS FROM INVESTING ACTMTIES
Dividends. interests and Tents frtyn investmènts
Proceeds from the Sa￿ of tangible f￿e￿ 0$5ets
Purchase of intangible assets
Puichasè of tan91t￿e f¢xed assets
298.065
137.755
563.491
36.912
115,0681 1117.433}
1405.9021 1913.0461
CASH PROVIDED BYIIVSED IN) INVESTING ACTMTIES
440.58$
{855.8121
CASH FLOWS FROM FINANCING ACTIVITIES
New finance lease5
Repaymen15 of finance knes
18.145
12.1091
NET CASH PROVIDED BY FINANCING ACTivrriES
16.036
CHANGE IN CASH AND CASH EQUIVALENTS IN THE YEAR
1347,3001 1737.1801
7.135.334
7,872.514
Cash and ¢ash eqU￿￿eftts at the be9innww ol the year
CASH AND CASH EQUIVALENTS AT THE END OF THE YEAR
24
6.788,034
7.135.334
The notes on page$ 30 10 57 fom part of these financial statements
Page 29

ST. LUKES HOSPICE PLYMoufH
IA COMPANY UMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES
1.1 BASIS OF PREPARATION OF FINANCIAL STATEMENTS
The financial statements have been prepafed in acwdance with the Charilies SORP {FRS 102) -
Accounling and Reporting by Char￿les-. Statement of Recommended Practice applicable lo chariltes
preparing their accounts in accordance wth the Finan¢ial Rewting Standard appliGable in the UK
and RepublK of Ireland IFRS 1021 l¢ffe¢tTrve 1 January 20191. the Financial RepJrting Standard
applicab￿ in the UK and Republic of Irdan(I IFRS 1021 and the Companie5 Act 2006.
Sl. Luke's Hospice PWfiC￿ meels the definilK)n of a publi¢ berhefit enlity under FRS 102. Assets
ar#J liabilitie5 ¥fe inrtiaNy recognised at historicat cost or transaclion value unless otherwise slated in
Ihe ielevanl xcounling pdicy.
The Consolidated Stslefflenl of Financial Acliwties (SOFA) and Consolidated Stalemenl of Financial
Position consolidate the financ¢al statemenis of the Group and its sUbS￿lary undertaking. The ￿SUItS
of the subsidiary are consolidated on a h'ne by ￿ne basi5.
The Group has taken advantage of the exerrybon a11tr4¥ed undei section 408 of the Companies Act
2006 and has not presented its rjwn Statement of Fman¢ial A¢tiths li these finan¢lal ststements.
12 GOING CONCERN
After makin9 enquiries. the Trnslees have 3 reaScffla￿e eXpeCtalK￿ that the gTOUP has èdequale
resource5 lo continue in operal#)nal existence for the foreSeea￿e future. The group therefore
continues to adopt the going eoncem basis in preparing ils financial siatements.
We havè reportÈd vèry stmrwJ sun5 of recovery in our reta¢1 and fimdraising efforts Sin￿ the
pandemic. and we exped these aieas to continue lo delwgr slrong in¢ome streams. Our
transfofmats'on programrne where all staff. apart frorn relail, are knated al the Tumchapel site instead
of the previous threè srtes. has SUC￿5$￿￿1Y reduced our overheads. Atthough staffing costs are
growing 5ignificantty and PLffting pressure on our cost base. and hence our abrfity to operate wrthin
our income levels, therè arè sufficient feserves to act a5 a contingenty (und. Trustèès have
assessed a peri¢d of 12 monlh5 teyoThJ the dale ol svJning ol these accounts. aTrJ il is for these
rea￿n5 the trustees considef the group is a going concem.
1.3 INCOPAE
All income is recognised once the 9roup has entillement lo Ihe rt is probable Ihal the inc
will be received and the amount of income re¢ev3ble can be measured reliabty.
The recowbition of income from le9acies ￿ deperwjent on estsbtishing entitkment, the probabli ity of
receipt arKI Ihe ability to estimate wth sufficient accuracy the amount receivable. Evidence of
entrtlement to a legacy e¥i51s when the group has sUlf￿lent evidence Ihat a grft has been left to them
(through knovledge of the e￿StenCe of a valid wll and the dèath of the benefactor) and the executor
is satisfied that the pfq)ety in quests.on wll not be required 10 satisfy cigims in the estate. Receipt of
a legacy must be recognised when il is probable that it ￿11 be received and the fair value of the
amount receivable. sthch V411 g•neralty b• the expethd cash amoLSfbt to be distribLrted to the group.
can be reliably measured.
Income tax r￿0verable in relation lo investrnent incomè Is rewnised * the time the investment
income is ￿te￿a￿e.
Page 30

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY LIMITED BY GUAFiANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 IMRCH 2024
ACCOUNTING POUCIES l¢ontlnued)
1.4 EXPENDITURE
Expenditure is recognised on¢e there is a kgal or ConStr￿l￿e c&r￿alk￿ lo transfer economic benefit
to a Ihiid paty, it is prcthble that a transfer of economic benefits Wtjl L* required in settlement and
the ￿￿O￿nI of the Obligat*￿ cart be measured reliably. Expendrture 15 classified by actmty. The costs
of each activity are made up of the totsl of dirtd costs and shared costs. including svpport ¢osts
involved irh undertaking each a¢tivty- Direct C051s attributable lo a yngle 8divity are allccaled directly
to that actswty. Shared costs conlribute Ig more than one activity and support CQSt5 which ar
not attributsble to a single activty are appOrt￿ned betsveen those athits"e5 w a basis consistent with
the use of resouTce5. Central staff Costs are all￿ated on the basis of twne spent. and depreciatton
chargès allocated on the portKJn ofthe assevs use.
Expenditure on raising funds irKILwJ&s all expenditure irKurred ty the Group to T•5e funds for its
charitab￿ pury>oses and indLKles costs of all fundraising o¢iMt*s events and nOn<h￿it8b1e trading.
Expenditure on chw1ta￿e acfNities is incurred on directly undertaking the activitie5 whi¢h fvrther the
Gioup's obje¢live$. as well as any asswaled support Costs.
All experKliture is inclusive of Irrecovèrab￿ VAT.
1.5 INTEREST RECEIVABLE
Interest on funds held on deposié is included when wivable and the amount can be measured
rel¢abty by the Group: thts is nommlly upon notifution of the wilerest paid or payabk bythe inslilution
th whom the funds are deposited.
1.6 TAXAnoN
The Company is consideied to pas5 the tests sel out in Paragraph 1 Schedule 6 of the FITh￿¢e A¢¢
2010 and therefore il mttts the definit*)n of a chawitable company for UK corporation tax purposes.
Accordingly. the Company is potentialty exempt from taxation in respect of income or capital gains
re¢eived within ¢alegories covered by Chapter 3 Part 11 of the Corporation Tax Act 2010 or Seclion
256 of the Taxation of Chargeable Gains Ad 1992. to the exlent that suth inrom? or gains are
applied excluswety lo charrtable pury)05es.
1.7 INTANGIBLE ASSEfs AND AMORTISATION
Intsngible ￿se15 are inibalty re¢ogni8ed at C05L After recognition, undei the cosl model. intangtble
assets are measured al c051 le55 any a¢¢umulated amortisation and any accumulated impairment
lo$se$.
AM9￿s0(10n is provided on intangible a55ets at rates ¢*ukled to wrib off the cost ofeach asset on
a slraight-line basis over ts expe¢ted useful lrfe.
The estimated vsefvl live$ are a$ foll<y4VS".
Computer softwarè
Computer solN¥are under
construction
21M3%
Not amortised until brought into use
Page 31

ST. LUKE'S HOSPICE PLYMOUTH
(A COMPANY UMITED BY GUAftAI￿EE1
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES Icontlnuedl
1.8 TANGIBLE AXED ASSETS AND DEPRECIATION
Tangible fixed assets are initiatly recognised at cost. After recognition, under the cost nb)dd. tangible
fixed asset5 are measured at C051 less accumulated depreuation and any accumulated impairment
losses. An costs incurred to bring a langible r￿ed asset Into its intèrHlèd workin9 condition should be
in¢luded in the measurement of cost.
Deprecialion is charged so as to alkxate the cost of langibse fwed a55ets le55 their r•srdual value
over theK estwn*ed uselul INes, using tht straght4inè methcml.
Deprec•atK￿ is prowided the bases:
Freehold property
Equipment and fumiture
Molof Veh￿e5
Assets under consltudton
-47%
. 447%
14-33%
- Not de&Yeckited unts"I broughl into use
1.9 INVESTMENTS
Fixed asset inVeStr￿nts ￿ a fom) of f￿anCIal instruThnl and are initialty reco3nised al their
Iransaclion cost and SLFb5equenlly measured ai fair value al Ihe 8alance Sheet dale. unless the value
cannot be measured reliably in whth case it is measured at ¢osl less impairment. Investmenl gains
and losses, whether reaThsed or unrealised. are cctsnbined aThJ presented as 'GainsllLos$e$l on
investments. in Ihe C¢)nsoltsJaled Statement of Finan¢iJ Acti￿tIes.
Investments in subsidiar*s are valued at cost less provision for impairnenl.
1.10 STOCKS
Stocks ￿ valued at the lower of ¢ost and net realisabje vabje after making due allowance for
itisolete and slow-rnoving stocks. Cost inC￿deS all direct costs and an appropriate proportion ol fixed
and variable cverheads.
1.11 DEBTORS
Tr•Je and dher detkn are re¢owised at Settlement •))ount after any trade thscount offered.
Prepayrnenls are valuwj al the amounl prepaKI net ofanytrade d￿CoUntS due.
1.12CASH AT BANKAND IN HAND
Cash al bank and in hand includes ra$h and $hort4em) hiyhty liqwd investments with a short maturity
crfthree months cff less from the dale of acqui5rtion or opening of the deposti or similar account.
1.13 LIABIUTIES
Liabiltties and provisions are reco9nised wthen there is an 0blb3a1￿ 81 the Bal¥n¢e Sheet dale as a
result of a past event. rt is probable that a transfer of e¢onthnic ben8frt will be required in settlement.
and the amount orthe selllement can be eslimated reli*Jty.
Liabdities are recognised at the *nounl that the C(¥npany antripatts it pay to sèttle the debt or
the amcmjnt it has received as advan¢ed payments for the ywjs or semces it must provide.
Pa9e 32

ST. LUKE'S HOSPICE PLYMoirfH
IA COMPANY LIPIITEO BY GUARAPtfEE)
NOTES TO THE HNANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POLICIES {contlnu8dl
1.14 PROVISIONS
Provisions are recognised vthen the Group has an c&li9abon at the repCrfti￿ date 85 a resu# of a
past event whth is prcbable V*ill result in the IRnsfer of e¢oncthi¢ beneffts and the obli9ation can be
estimated reliably.
Provusions are measured at the best estimatè ol the amtyjnls required to settle Ihe obligation. Where
Ihe effect of the time value of money is materof. the provtsion rs based on the present value oflhose
amounts. discounted at the we4ax discount r¥le th* rellèets the risks specrfi¢ to the liabllity- The
nwinding ol the discount ts re¢o9nised ￿thIn intere51 payable and swnilar charyes.
1.15 FINANCiAL INSTRUMENTS
The Group onty has financial assets and financial fMbTI ities of a kind thai qualify as basic financial
instwmenls. Basic financkgl inslnNnents are initiaTry recogni5ed at transaction value aJ¥J subsequently
measured al Iheir settlement value wth the exception of bank loans which are subsequenl
measured at arTh)rknsed cost using the effective intefesl method.
1.16 FINANCE LEASES AND HIRE PURCHASE
A55ets tsbtsined under hi￿ purthase contracts and finance leases are capr(afised as tangible fixed
assets. A55els 3￿ul1ed by finance lease are deprecrdted over the shorler of the lease term and their
useful lives. Assets acquired by hirè purchase are depreciated over their useful lives. Finar￿e leases
are those where substantHty all of the benefts and risks of trwnership are assumed by the Group.
OblwJalions under such agreemerhts are inclLwJed in uedrtors. nei of the finance char9e alkncaled to
fulure periods. The finance element of the rent￿ Pa￿nent i$ char9ed to the Consolidat¢d Sialemenl
of Financial Activitses so as lo pr￿Juce a constant pencé￿ rale of ¢harg¢ on the net obligation
outslanding in each perK)d.
1.17 OPEKATING LEASES
Rentals paid (Jnder operatfftg leases are tharged to the Consolidated Statement of Financial
Activities on a straight b'ne basis over the lease te
1.18PENSIONS
The Group operates a defined conthbut#)n pension scheme and the pension charge represents Ihe
arnounts payable by the Group lo the fi￿￿ in respecl of the year.
The Group is a member of a muliomplosw plan. Whert l 15 not possible for the Group to c*tain
sulficient infomab.on to enable li to account for tr£ plan as a defined benefit plan. it accounts for the
plan a5 a defined contribub"ty) plan.
P¥33

ST. LUKE'S HOSPICE PLYMOUTH
{A COMPANY UMITED BY GUARANTEEI
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ACCOUNTING POUCIES (continued)
1.19 FUND ACCOUNTING
General furKls #iè unrèslrKled fijnds which are avaitabte lor use at the ¢*1scretion of the Trusfees in
furtheraftte of the general ob5'edi¥es of the GTOUP and which have nol been designaled for other
puws.
Desvjnated funds comprise unrestricted funds that have been sèt aside by the Trusteès for particular
purposes. The aim and vse of each deswJnat¢d lund Is set out in the notès to the financial
slalements.
Restrided furtds are fuThJs whth are to be Used in accordance wilh specifK ￿$tricI10￿5 *Mposed by
donors or which have beèn raised by the Group for particu￿r purpose5. The costs of raising and
administering such lunds *e charged against Ihe specific fund. The awn and use of pach restriGled
fund Is set the notes to th¢ financ￿ statemerts.
InveStrr￿I wKome, gains and losses ore alkx*d to Ihe appropiiats fvnd.
CWTICAL ACCOUNTING ESTIMATES AND AREAS OF JUDGEMENT
Estimates and judgements are ¢ontinualty evaluated are bas￿ M historicl experien¢e and other
tsctors. including expecIal￿S of future events Ihat are believed to be reasonable under the
¢ir¢umstances.
Crikncal atsounting e5tim*es and assumpt*)ns.'
The Group makes eslwnates and a$5umpt*Jns co￿eMing the future. The resufting accounting estimate5
and assumptions by definrfron. seldom equal the related actual re5ulls. The estimates and
assumptions that have a sKJnfficant risk of ¢ausing a material adiustmenl to the ¢arryYng ams)unts of
0S5èts and l￿bilItieS within the rexl financbal ￿ afe dixLTrs$ed bèlow.
Provisions ate made lor shop dilapidal•)n and costs required. Ths is a critical estinate aThJ subsect to
management estirnales and jud9ernenls of the furu￿ costs.
ManwJement exerci* iud9ement in Ihe recognithM of wwne Irorn 12gacie5. Judgernent is appl*d to
establish enlitlement, the probab￿ty of fèC*Pt and ihe abihty to estimal* WI￿ $uffi¢ient acurracy the
amount receNable.
INCOME FROM DONATIONS AND LEGACIES
UnTe5tTi¢ted R¢stricted
fvnds
funds
2024
2024
Total
funds
2024
Donations
Legac￿$
1,731.226
2.041.604
41.501
67,932
1.772.727
2.109,536
3.772,830
109,433
3,882,263
Pa9B 34

ST. LVKE'S HOSPICE PLYMOWH
IA COMPANY UMITED BY GUARANTEEI
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
INCOME FROM DONATION5 AND LEGACIES (CONnNUEDI
Unreslricled
funds
2W23
Restrt¢ted
fvnds
2023
Total
fund5
2023
Donations
1.766.591
1.798,769
41.740
1.808,331
1.798.769
Legacies
3,%5.360
41.740
3.607.100
INCOME FROII CHARITABLE ACTivmES
Unrestri¢ted Restrlcted
fvnds
funds
2024
2024
Total
funds
2024
NHS Bas￿ Funding
End of Lrfe ca￿ Edue8tion Projects
Oth•r IrKome
3.090.799
3,090,799
94.$34
186.020
94.534
27.974
158.046
TOTAL 2024
3.248.845
122.508
3,371.353
Unreslricted
funds
2023
Restricted
fvnds
2023
Total
funds
2Q23
NHS Basic Furmli
End ol Lile Care Education Prc4e¢ls
other In¢ome
Hospti UK grants
2.824.665
2.824.685
89,249
353,930
{9,5731
89.249
176.327
19.5731
175.603
TOTAL 2023
3.000,268
258.003
3,258.271
P￿e 35

ST. LUKE'S HOSPICE PLYMOUTH
{A COMPANY LIMITED BY GUARAKtEEI
NOTES TO THE FINANCIAL STATEMEPUS
FOR THE YEAR ENDED 31 MARCH 2024
INCOhlE FROM OTHER TRAtthG ACTivmES
Income from non charltable trading acti¥itles
Unrnstricttd
funds
2024
Total
funds
2024
Shop51 bkinda
4,483.262
763,401
4A83.262
763A01
5.246.663
5,246,663
Unrestricted
lunds
2023
Total
funds
2023
Shtsp￿ bl(YKla
Sale of assets
Lottery
4.059,612
15,876
744,898
4.059.612
15,876
744.898
4,820,386
4.820,386
INVESTPAENT INCOME
Unrestrl¢ted
funds
2024
Total
tund$
2024
Income fr$￿n property
Investment in¢ome- other investments
Inleresl receivab￿ ￿ similar irthne
36.337
78,054
259,728
38.337
78,054
2S9.728
376,119
376.119
Pa9e 36

ST. LUKES HOSPICE PLYMoufH
IA COMPANY LIMITED BY GUARAfftE}
NOTES TO THE FINANCIAL STATEMEiirs
FOR THE YEAR ENDED 31 MARCH 2024
114VESTMEKf INCOME ICOMTINUED)
Unrestitled
funds
2023
Total
lunds
2023
Income from Pfoperty
Investment incorre- other Investi￿nts
Interest recetvabfe and ssmilar incon
30.407
65.3S4
107.348
30,407
65,354
107,348
203.109
203.109
ANALYSIS OF EXPENDITURE ON CHAR￿ABLE ACTMnES
Summary by fvnd type
Unrestricted Restricted
funds
funds
2024
2024
Total
2024
In Pat￿nt Care
CommuThty SeThices
Hospilal Services and Medral Opera
Edu¢al
3.143.648
3.1￿.036
767.612
414.049
1.￿8
100.19S
1144,656
3.200.234
767.842
678.173
164.124
7.425.345
265,560
7,690,905
Unre5trKted Restrixgj
fvnds
funds
2023
2023
Toial
2023
In P*itnt Car•
Commuoity SeThices
Hospital Services and Med￿[ Opw*K)ns
Education
3.282.059
2.474.947
560.691
315.832
1.978
28.292
1460)
164.444
3.284,037
2.S03.239
560.231
480,276
6.633.S29
194.254
6,827,783
P¥9e 37

ST. LUKE'S HOSPICE PLYMOLrrH
IA COMPANY UMITED BY GUAlIAN￿)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ANALYSIS OF EXPENCMTURE BY ACTivmES
Activities
undertaken
drrectly
2024
Support
Costs
2024
Total
funds
2024
In Pairent Care
Community SeNices
Hospital Semces and Medical Opttaions
Education
2,717.246
2.686.830
600.952
395,493
427.410
513,404
166.890
182,680
3.144,656
3,200.234
767.842
S78.173
6,400.521
1290,384
7,690,905
ActNits"es
urnjertaken
thred
2023
Support
cosls
2023
Total
lunds
2023
In Patient Ca
Cornmunily Serwces
Hosprtal Servi￿$ and Medral Operatsons
Educaion
2,920.103
2.086.560
425.217
309,018
363,934
416,679
135,014
171,258
3,284,037
2,503,239
560,231
480,276
5.740.898
1,086.885
6.827.783
Page 38

ST. LUKE'S HOSPICE PLYMOUTH
(A COMPANY LIMITED BY GUARANTEE
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 K4ARCH 2024
ANALYSIS OF EXPENDITURE BY ACMVMES ICONTINUEDI
ANALYSIS OF SUPPORT COSTS
Support costs are alhxated on the fth￿n9 ba5iS." ¢QSts a￿ amctated directty where possible for all
managemen[ ffinance. IT and HR spend. and the remaining are apportKgned on the basis ol time spent
across each of the charitsble and in¢m 9enerabon $èMces, whiLst HR support C0515 are apportioned on
the basis ofthe number crf pe￿Onnel in each ¥rea of clwitsble income generation actswty.
2024
2023
Cost of ralslng funds
Shop5
L¢)ttery
Bkinda clothing and Coffee
FLrndraisin9 and pubh'Gity
Inveslmenl and other
403.661
36.939
97.892
264,064
149,402
344,880
49,551
53,956
337.737
42,537
951,958
828,661
Charjtablo actlvlti•s
In p*tent care
Community seryices
Hospital services and medica cgs
Education
327.869
374.693
97,534
98,232
287.187
308,410
80,879
105,817
898.328
782,293
Gov¢fnane¢ costs
Audit & accountancy
Legal and profes5pJnal
Other
26.795
15.1)42
421.829
29,479
6,754
335,062
463,666
371.295
AIJDITORS. REMUNEIIATION
The audrtors. rem￿eration for the group amcwnts to an auditor f￿ Of £25.760 Q023 - £22.870J. and
non-audit seNi¢es of £1.500 {2023- £1.4301.
Page 39

ST. LUKE'S HOSPICE PLYMOLfTrl
IA COMPANY UMITED BY GUARAMTEEI
NOTES TO THE FINAPKIAL STATEhlENTS
FOR THE YEAR ENDED 31 MARCH 2024
10. STAFF COSTS
Group
2024
Group
2023
Compat)y
2024
Company
2023
Wages and sala
Social security costs
Contributron to defined contiiblrtion penshin
schemes
8,310.603
7413Q6
6.981.537
612.723
8.060.908
722276
6,872.891
605.332
774.763
697.644
757A10
690,417
9.827.672
8.291.904
9,540,S94
8,168,640
During the year. redundancy payments were made amounting to £711 12023" £Nill. The amounts are
induded in wages and Salar￿ in the table above.
The avera9e number of ptsons employed bythe Group and Conyany duriNJ the year was as follows..
Group
2024
Group
2023
Company
2024
No.
Company
2023
No.
Clinical and direct care
D1￿cl support
Office and adMinistrat￿n
Fund generatirg teams
128
121
39
48
92
128
4S
so
97
121
39
48
107
330
300
320
294
The n(mber ol empbyees vth05e emplcryee benefits lexdudin9 employer pen5ign Gosts) èxceeded
£60.CtyXJ was..
Group
2024
Group
2023
In the band £60.001- £70.000
In the band £70,001 - £80.000
In the band £110.001- £120.000
Total remuner*ion lin¢ludin9 employets n8lKJn81 insura1r￿ and pension ¢cmlribulions) paid lo key
manayement pers￿ne1 ol the Group. comprising of the Senior Managernent Team. amounted to
£400,87712023'. £333,007) for thè yèar. Due to thange5 in thè sen￿¥ management team, there wère 7
peisonnel who covered 5 posts in Ihe ye¥r12023.. 5 perscmnel (Jjvering 5 F￿1.
Page 40

ST. LUKE'S HOSPICE PLYP4OLITh
IA COMPANY LIMITED BY GuARA1￿EE)
NOTES TO ThE FINANCIAL STATEMEtrKS
FOR THE YEAR ENDED 31 MARCH 2024
11. TRUSTEES. REPAUNERAThON AND EXPENSES
During ￿ year. no Trustees received any remuneratwjn or other beneffts12023-£NILI.
During the year ermled 31 kqarch 2024. no TNstee expenses have been incurred (2023- £NILI.
12. INTANGIBLE ASSETS
GROUP AND COMPANY
ComputsT
Computer
sothvare in
Software development
Tolal
COST
Al 1 April 2023
Additions
102.827
11.293
63.300
3.775
114.3761
149.3001
166,127
15,068
{14.3751
Disposals
Transfws befvleen dass8s
49.300
At 31 March 2024
163.420
166.820
AMORTISATION
Al 1 April 2023
Charge forthe year
25.015
37.806
2S.01S
37,B06
At 31 March 2024
62.821
62.821
NET BOOK VALUE
At 31 March 2024
100.699
103.999
At 31 March 2023
77,812
63,300
141,112
P4e41

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
13. TANG18LE FIXED ASSETS
GROUP AND COMPANY
Equlpmenl
and
furniture
Freehold
property
Motor
under
vehi¢l•s construction
Total
COST
At 1 April 2023
Additions
Disposals
Transfers between dasse5
7.272.6S2
77.647
IS41.1941
1.369,974
300,436
1246,258)
22,467
41.918
23.764
126.7591
21467
4,055
.707,011
405,902
{8142111
(214671
At 31 Mar¢h 2924
6.809.105
1.446,619
38.923
4.066
8.298,702
DEPRECIATION
At 1 April 2023
Charge for the year
On disposaLs
5.053.603
284.217
196.1691
1,051768
108.126
1246,2581
41.918
4.856
126.7591
6.148,289
397.199
1369.1861
At 31 March 2024
5,241.651
914.636
20.015
6.176.X+2
NET BOOK VALUE
At 31 Mar¢h 2024
1567.454
531.983
18,908
4.055
2,122.400
At 31 March 2023
2.219,049
317,2C6
22,467
2.558,722
During the year. the Ch* made a sale offreehokj pr￿eTty wlh a net book value of£44S.025.
Page 42

ST. LLIKVS HOSPICE PLYMOUTH
(A COMPANY LIMITEO BY GUARANTEE
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
14. INVESTMENT PROPERTY
GROUP AND COMPANY
Freehold
Investment
property
VALUATION
At 1 April 2023
Addillons
su￿1￿$ on revaluation
762.000
750,321
92,679
At 31 March 2024
1.605.000
The additions to imiestment property ￿re independenuy v*ued in 2024. Th¢ Trustees have revalued the
investment 'prapety rn the year based on Iheir knCrW￿dge and experience of the Current market
conditions.
Page 43

ST. LUKE'S HOSPICE PLYMoimi
IA COMPANY LIMITED BY GUARANTEE
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
IS. AXED ASSET INvESTME￿s
Listod
Investments
GROUP
COST OR VALUA710N
Al 1 April 2023
Additions
Disposa15
Re¥￿UationS
2,664,369
819,329
1683.305)
154,751
AT 31 MARCH 2024
2.955.144
NET BOOK VALUE
AT 31 MARCH 2024
2.955.144
AT 31 MARCH 2023
2.664.369
Investments
in
subsidiary
Listed
companies Investments
Total
COMPANY
COST OR VALUATION
At 1 Aprs12023
Additions
Dr5posals
Revaluations
2.664,369
819.329
{683,3051
154,751
2,664.371
819.325
1683,30S)
154.7S1
AT 31 laARCH 2024
2,955,144
2.955.146
NET BOOK VALUE
AT 31 MARCH 2024
2,955.144
2,955,146
AT 31 MARCH 2023
2.664.369
2,664,371
Paye 44

ST. LUKE'S HOSPICE PLYMOUTH
{A COMPANY UMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
16. DEBTORS
Group
2024
Gro(
2023
Company
2024
Ccfflpany
2023
DUE AFTER MORE THAN ONE YEAR
Amounts owed by group undertaknng$
DUE WITHIN ONE YEAR
Trade debtors
othèr debl¢fs
Prepaymenls and acttued iKome
Tax recover•blè
50,000
194143
157.058
8S7.129
71.147
187,957
189,526
1.153,550
52.383
194,143
156.205
850,328
71,147
187.957
181,280
1,149.600
52.383
1,279.477
1.583.416
1.321,823
1.621,220
17. CREDITORS: AMOUNTS FALUNG DUE l•YITHIN ONE YEAR
Group
2024
Gro¢p Company
2023
2024
Company
2023
Trade ¢reditor5
Amounts to gfoup uTrJertaktTr35
Olhef laxalion and soual se¢urty
Obligations under ffinan¢e lease and hire
purchase conlrxts
Olher ¢redilors
AccnAls and deferred inccAne
331387
166.408
267.013
129.603
148.243
155,767
76.048
137,446
1S4.405
141.373
1628
97.793
431.117
2.628
93,197
353,366
86.146
384,746
84.S54
302,CQ4
1.018.330
778,673
994.050
755.819
18. CREDITORS." AMOU14TS FALUNG DUE AFTER hlORE THAM ONE YEAR
GTOUP
2024
Group
2023
Company
2024
pany
2023
Nel obligations under finan¢e lease èrKI hire
purchase contracts
13.408
13h08
Page 45

ST. LUKE'S HOSPICE PLYMoufH
{A COMPANY LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMEi4rs
FOR THE YEAR ENDED 31 MARCH 2024
19. PROVISIONS
GROUP AND COMPANY
Dilapidation
provssron
Al 1 April 2023
Additions
Amounts used
Amounts reversed
212.625
45,000
11,3651
19.0481
247.212
Pwsions are made for the repaits, maintenance recffi¢alion of Shop prèrnises held by the Group.
Thg liming of the payments requiied are linked to the individual SW leases. The amounts have been
eslimated based on the known wowks that ￿)Uld be required rf premises were relumed in present
onditson, and values have been cakulated by the p￿rnISès team ofthè Group. along with guidan¢e frtsm
a firm of quantity suryeyor
P4e 46

ST. LUKE'8 HOSPICE PLYMOWH
IA COMPANY UMITED BY GUARANTEEI
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
STATEMENT OF FUNDS
STATEMENT OF FUNDS- CURREIIT YEAR
Balance at
31 Mar¢h
2024
Balancè at 1
April 2023
Transfers
Inlout
Gainsl
(Losses)
In¢ome Expenditurn
UNRESTRICTEO
FUNDS
DESIGNATED
FUNDS
Fixed AssÈl Fund
Inveslment
Revaluat*)n
Reserve
Legacies Reserve
Sustainability
Reserve
Quality R¢$erve
Partnerships
Re5erye
People Reserve
Revènue Reserve
Ot￿r Designated
2.619,609
{435.0041
41,421
2.226,026
471.955
1.000.000
152.911)
322.639
741,683
1,000.000
so.000
200,O¢JO
750.IJOO
250,000
750.000
600.000
250.OOD
1400.1)ODI
600.000
250.000
2,900,000
3.300.000
2.784.176
1810.75SI 11.973,4211
10225.740
(1.24S.7S91
($84.9111
322,639
8.717.709
GENERAL FUNDS
General funds
Dilapidation
prowsion
3.761257 12.818.866 112.081.3171
591.411
5.091217
{212.625)
145.0001
10A13
1247,2121
3,549.632 12.773.866 (12.070.904)
$91A11
4.844.005
TOTAL
UNRESTRICTED
FUNDS
13.775,372 12.773.866 (13.316.663)
6,500
322,639 13.561,714
P•Je 47

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UVJTED BY GUARAirfEEI
NOTES TO THE FIP4ANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
STATEMENT OF FUNDS ICOPMNUEOI
Balance a¢
31 March
2024
Balance at 1
April 2023
Transfers
inlout
Galnsl
ILoss•sl
In¢ome Eynditure
RESTRICTED
FUNDS
Olher Funds
5.428
119.295
109.433
121508
198.7331
(187.2881
(6.500)
9.628
S4,S15
Pr¢ieci Fund$
124.723
231.941
(286.OMI
16.$00)
64,143
TOTAL OF
FUNDS
13.91)0.095 13.00S.807 113.602 684}
322.639 13,625.857
Sum￿Ry OF OTHER DESIGNATED FUNDS- CURRENT YEAR
Balance at
1 April
2023
eal•nce al
Transfers
Gainsl 31 M•r¢h
Inlout (LO￿$)
2024
Income Expendifvre
Income Generation Reserve
Building Faalitie5 Re5ei¥e
Inv¢st to Save Fund
Case for Change l Qualty
A9eTraa
Compassionate Communities
Development
Data Project
Hoswtal Team Expanshjn
Inlegraled Care Trial
Or9anisational Deveknwr*nl
Inthaltiies
Cl"nIc￿ Cfyorrfinathon
Reswve
Spiiitual I Psyth95wal
iT System lrnwovement5
Fund
Staff Supp￿1 Scheme
Pay Reserve
234.655
114.465
9,559
205,086
178.6031 1156,0521
{15.1441 199,3211
{2.6281
16.931}
{5.4751 {199.611)
18.02B
98.200
104,000
55.183
55.000
118.0281
1225) 197,97S)
139.0001 165.0001
131.9791 123.2041
118.5361 136,4641
1.000,000
30.000
150.000
200.000
510.000
124.7021 1975.9281
14.4211 125,5791
131.4381 1118.5621
161,7791 1138,2211
{496.8251 113.17S)
2.7M176
1589,908111.973.4211
Page 48

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY Um￿ED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 WIRCH 2024
20. STATEPIIENT OF FUNDS ICONTINUEDI
STATEMENT OF FUNDS- PRIOR YEAR
Balance at
31 Mareh
2023
Balan￿ at
1 Apnl 2022
Transfers
i￿out
Gainsl
(Losses)
IrKome Expendkure
UNRESTRICTEO
FUNDS
DESIGNATED
FUNDS
Other Designated
Funds
8.397.584
IS89,9081 2.507.736
(89.672) 10,225,740
GENERAL FUNDS
Gen￿￿ funds
5,476.389 11,628.373 (10.855.162) 12.487.343)
3.762,257
Dilapidation
promsion
1179.0(Kll
(39.250)
5.625
1212,6251
5,297.389 11.589,123 110.849,5371 12.487.343)
3,549.632
TOTAL
UNRESTRICTED
FUNDS
13.694.973 11.589.123 111.439.445)
20.393
(89.672) 13,775.372
RESTRICTED
FUNDS
Oiher Fun(Is
Projed Funds
15,299
55,314
32.731
267.012
{22.2091
1203.0311
{20.3931
5.428
119,295
70.613
299.743
{225.240)
(20.393}
124.723
TOTAL OF
FUNDS
13.765,586 11,888.866 111.664,6851
189.672) 13.900.095
Page 49

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
20. STATEMEfrif OF FUNDS (CONTINUED)
SUMMARY OF OTHER DESIGNATED FUNDS- PRIOR YEAR
Balance
at31
March
2023
Balan¢e
at 1 Aprll
2022 Income Exptrtditwe
Transfers
Gaknsl
Inlout (Losses)
Fixed Asset Fund
Investment Revafualion
Reserve
Incorne Generalw ReseNe
Buildin9 Facilth"es Reserve
Legaries ReseTre
Invest to Save Fund
Revtnue Re5eThe
Case for Change l Qua￿
Agenda
Compassionate ComDvJnths
Development
Data Project
LMS Replacemenl
Hospilal Team Expansi
Integrated Care Trial
Organisation* De¥elopmwrt
Initialives
cffinlc￿ Co-ordination
Resen
Spirilual I psyc￿Sur1
IT Sy5lem Improverr￿lS
Fund
Staff Suppryi Sthew
Sustainability Reserve
Pay Reserve
1.986.769
1376.734) 1.OJ9,574
2.619.609
636228
351.025
133.057
1.000,CQO
696.505
3.100.OCO
174.601) 189.6721 471.955
{81.470} I34.9C￿)
234,655
14,610} 113.982)
114,465
"1,(K)O.o(x)
9.559
3.300,OC
(33.591} (653.3S5)
2CIJ.CQO
150.000
144.9141
1Q).(¥XS
205,086
(31.9721
(1.8C¥))
18.028
98,200
100.000
20.000
104.
7D.C
104,000
55,183
(14.817)
55,OC
1.(￿.000
30,000
. 1.CW.OC
150,000
2C(I.I)00
50.000
510,000
150.th)0
2￿,c￿0
50.CMJO
510,C4)0
8.397.684
{589.908) 2.507,736
{89.672110.225,740
Page SO

ST. LUKEE HOSPICE PLYMOLifH
IA COMPANY LIMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
2Q. STATEMENT OF FUNDS {CONTINUEDI
As al 3113ll4 reserves have reduced ty £274k in the year. As explained in the financial rwew, this was
due to some planned spènding on our ¢JesKJnated reserves durirtg the year. We continue lo implement
plans for spending ol reserves to meet our charitabfe oty"edives. these are diiven by our strategic aims.
Designated Funds
As part of our ￿SeNe$ polw we destgn*e funds for a val￿ty of ￿asonS, these incfude; to cover risks
within our operations. to invest in EOL seNice improvements and seryKe expansion and *0 to invest in
future in¢ome 5tream$.
As part of our new 3 year StrategK Plan obieciNe5. we have this year simpftfied approoch to
designation of ￿ServeS by designating funds to meel exh of our 4 ot4'ectNes of Quality. Partnerships.
People and Suslainability. Each stralegt objèdive has been alk)¢ated a sum of money so that we can
support the work needed lo IMp￿ment these d)jeGtives. We have theiefore transfefrect the previou5
destgnaled reserves on specrfir wojecls. lo fom) the de5vJnaled reseNes lotalling £1.9m. the prior
year comparators will show this movement Throu9houl the 3 year Strategic Ptan. departments will submit
business case5 to draw down on these funds. ea¢h business case wll be assessed against vatK)US
criteria including how itffts wth St Luke's stralegK awns before ¥pwoval 15 given.
We have therefore transferreil the p￿viousty destr3nated rese￿¢$ on $peCrf￿ projects, to form thè new
designated reserves totdling £1.9m. The tab￿ at the loot of Page 48 $htrNs an ana￿SiS ol those
designated funds which wll no bnger be held and balances have been reallor*ed into the new
resÈwvé$ aligned to our 4 obja¢tyves.
The Revenue Reserve represents the rninimum Iree resffts rèquired by the Hospice. taking into account
the potential risks to income streams and of the potent¢af risks to expenditure over ¥ Iwtryear period.
Reseryes in exce55 ol the minimum level of expenditure may be deswnated to devek)p new and wnproved
service5 in line with the needs and preferences of patients li￿n9 With and dwng ffom advanced in¢urable
ilness. Within the petiod the tnjstees have designated a further £1.9m to fund projKts in line wlh the
strategi¢ amns of the ¢rganisatN)n. Desbjnated fl￿dS afe held for the folbxing purposes..
The Fixed Asset Fund is hehj al a equivalenl lo the net book value of the deprecVdb￿ fixed assets
vned by Ihe Hospice in order trj fund future depreciation costs. The movement ￿ the year therefore
rnirrors the movement in the fixed assets for Ihe perK>d. wh￿h covers additions. disposals and the ielaled
deprecIat￿Tr transactions.
The In¢¢me Generatsn Reserve.. Thts ￿serve was sel up lo inest ￿ feasibility studies for new
suslainable income streams includin9 the b.kinda myBtery box enterprise whitth startèd tradin9 in June
2022 and our ffi￿1 ¢offee Shop in Pl￿￿￿.
The 8vildin9 Fath1￿eS Reserve-. Previousty. all repairs were absort)ed within the *nnu81 revenue budgets
of the organis*ion. 11 is considered prudent to Set aside funds for ¢ydical and emergency repairs to
buildings and facilitie5. Large It￿nS such as annual paintsng programmes and lar9e maintenance
pro9rammes VMII be lunded from thts reserve.
The Legacies Reserve.. The Lega¢y Smoothing Reserve was set up to designate fvnd5 to milKJale the
specific risk around this in¢une stream. Thè reason the Hospicè has removed the risk around legacy
income from its Annual Risk Reserve RequiTemenl lo a spe¢ffi¢ Legacy Smoothing Reserve is because if
legacie5 were lo be reduced or stqj attogether then the organisalion could Th)t take any management
action to remedy this ￿ the short lo medium term. A SLqnifKanl drop in legacy income ￿Uld present a
unique Set of circumstsnres to the HoSp￿e in that, if retail or fvndraising income were to dip. the
organisation w¢)uld bg able lo lake managemenl xtpJn lo address this i.e. close cf open $lws, sell
different good5 or organise different events. However. if W¢y inGory* We￿ tL) reduce the Charity ¢ould
not influence this in the short to medium lern - instead, it would have to reduce 15 expenditure very
quickly. The Legacy Sm(bJthing Reserve 15 therefLvE to fvnd potential legacy income shortfalls and give
lime lo reduce expenditLbre in a planned way.
Pag• 51

ST. LUKE'S HOSPICE PLYMOLITH
IA COMPANY LIMrrED BY GvARATr￿EE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Restrided Funds
Restricted Flnds Project Funds. Some NHS and other in¢ome is for specific projects and programmès.
These fvnds are treated as restricted and the balance on these funds Is held as Profrect Funds.
Olher Funds.. Other reslrided funds are hetd at the value of any donations for ftstitted purposed that
remain unspent al the year end.
SUMPMRY OF FUNDS
SUMMARY OF FUNDS- CURRENT YEAR
Balance at
31 March
2024
Balance at 1
April 2023
Transfers
Inlout
Galnsl
(Losses)
Income Expenditure
DesvJnaled
lunds
Gèneral tunds
Restricted funds
10.225.740
11.24S,759) 1$84,911}
3.549.632 12.773.866 112.070.904)
591.411
124.723
231.941
1286.021)
16.5001
321639
8.717.709
4.844.OOS
64.143
13,900.095 13.005.807 (13.602.684)
322.639 13.625.857
SUMMARY OF FUNDS - PRIOR YEAR
Balan¢e at
31 March
2023
Balance at
1 April 2022
Transfers
Gainsl
{Losses)
Ir￿oMe Ewditure
DesvJnated
funds
General funds
Restr￿ed funds
8.397.584
1589.908) 2.507.736
S.297.389 11.589.123 (10.849.537) 12.487.343}
70.613
299.743
(225,240)
(20.393)
189.6721 10.225.740
3.549,632
124.723
13,765.586 11.888.866 111.664.685)
189.6721 13.900,095
Page 52

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITED BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
ANALYSIS OF NET ASSETS BETWEEN FUNDS
ANALYSIS OF NET ASSETS BETWEEN FUNDS- CURRENT PERIOD
unrestrict￿ Restricted
funds
funds
2024
2024
Total
lunds
2024
Tangible fixed assets
Intsngible ftted assets
Fixed asset investments
Investment property
Current assets
Credf¢or5 ￿￿ vAlhin one year
Creditors due in mtye than one year
Provision$ for Ikabilrties and charges
2.116.900
103.999
2.955.144
1.60S.000
8.059.621
{1.018.3301
(13.4081
(247,212}
5.500
2.122.400
103.999
2.955.144
1.605.000
8.118.264
11.018.330)
(13.4081
1247.212)
58.643
TOTAL
13,%1.714
64.143 13.625.8S7
ANALYSIS OF NET ASSETS BEtWEEN FU14DS- PRIOR PERIOD
Unrestricted
funds
2023
Restricteil
funds
2023
fvnds
2023
Tangible fixed assets
Intangib￿ fixed assets
Fixed asset Investr￿lS
Investment property
Current assets
Creditots duè vrthin ofte year
Provisicfis for Iwbilib"e$ and ¢harges
2.558.722
141.112
2.664.369
762,tsJO
8.640.467
(778.6731
(212.6251
2.558.722
141.112
2.664,369
762,000
8.765.190
(778.673)
(212,825)
124.723
TOTAL
13.775.372
124.723 13.900.095
Page 53

ST. LUKE'S HOSPICE PLYAIOUTH
IA COMPANY UMITED BY GUARAP4TEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENOEO 31 PMRCH 2024
RECONCILIAnON OF NET MOVEMEKf IN FUNDS TO NET CASH FLOW FROM OPERATING
ACTIVITIES
23.
Group
2024
Group
2023
Net incomelexpendthre for the wio¥J (as per 6taiement of Financial
Activilies)
1274.238>
134.509
ADJUSTMENTS FOR:
Deprèciation tharges
Amrtisation charges
(Gainsyktrsses on investments in shares (net of fees)
Interest recewed
Profft on the sak of fixed assets
De¢￿ase/11nCreaseI in sl¢xks
Decrease in debtfms
Incfeasel(decreasel in credittirs
Increasel(decreasel in provisions
Investment proFety g￿ed
Revaluation 9ains on investmert Pfoperty
397,199
37.806
(212,721
(37fj,1191
1104.091)
14.313
303,939
237,029
34.587
17SO,3211
{92.6791
356,540
19.835
134,360
1203.1091
11S.8761
{8.1611
116,634
(117.7251
33,625
1304,124)
127,8761
NET CASH PROVIDED BYIIUSED INI OPERATING AcllwnES
1803.9221
11B,632
24. ANALYSIS OF CASH AND CASH EQtnvALENTS
Group
2024
Group
2023
Cash in harKI
6,788,034
7,135,334
25. ANALYSIS OF CHANGES IN NET DEBT
At 1 April
2023 Cash Ilows
Mew flnance At 31 March
l¢ases
2024
Cash at bank and in hand
Finance leases
7.135.334
1347.30111
6.788,034
116.036)
(16.0361
Page 54

ST. LUKE'S HOSPICE PLYMOUTH
{A COMPANY UMITEO BY GUARANTEEI
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 kqARCH 2024
26. CONTINGENT ASSEr
At the reporting date. the charity has entitle￿1 lo further legacies thet do not meet the revenue
recognition ¢iiieria as ahlK•Ugh probajle. the are unc0nfim￿d.
CAPITAL COMMITMENTS
Group
2024
Group
2023
Company
2024
Company
2023
COPfflIACTED FOR BITh NOT PROVIDEO
IN THESE FINANCIAL STATEMENTS
"Acqui5rtion of tangiblè fixed assets
35.923
40.270
35.923
40.270
PENSION COMMITMENTS
Group Personal Penslon Scheme
Thè Grwp operates a defined con[r￿ut￿ pension scheme. %thich is operated by Royal London. The
assets of the $therne are hekl separately fr￿7 those of the Group in an independently administered f￿d.
The Federated Flexiplan No.1
The Group also is part of The Federate(l FlexLolan No.1 fthe Plan). The Plan is a defined benefit pension
scheme. It is a last man standing scheme" whth means thal 01 partiupatin9 employefs are jointly and
$everally flats￿ for the P￿n'S Ikqbilitses. Howevèr. because of the non-associatÈd multi-employer nature of
thè Pjan. the Group dces not have SUff￿lent info￿￿&110Tr avwlable lin particuLar to Trdentfy its shale ol the
underlwng assets ad liabilities ol the Plan) to use defined benefrt accountirwJ. A5 a wult the amount
recogntsed In the statement of ffinanc&￿ activities represents the Group's contribth￿s payable to the the
Plan in ¥espect of Ihe current a¢cL)unting period.
Members of the Plan are entitled to benefrts on either a Vensiws Capitaf or Yarget Pension" basis.
Under the PensK>ns Capital basis, Cont￿(￿10￿5 paid by and in respe¢t of members are accumulated up to
retirement and Ihen used to secure benefrts for the member. Under Ihe Target Pension basis. members
receive a defined pension at relirement based on lenglh of semce in the Plan under thwr Pensionabie
Salary at the date cf lea￿9. The Plan is th5ed lo new munbers and lo fulwe accrual ol beneffts.
The total Gosl payable to b(Ah these $che￿*S for the year was £774.763 {2023.. £697.6441 and £88.745
12023. £83.4231 was payable to the schemtt at the year eThJ.
Page 55

ST. LUKE'S HOSPICE PLYMOUTH
IA COMPANY UMITEO BY GUARANTEE)
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
29. OPERATING LEASE COMMITMEt4TS
At 31 March 2024 the Group the Cryny h&J ¢ortwnitrnents to m*¢ future minimum ￿¥s*
payments under non4ance]lable operabNJ lease$ a$ lolbws..
Group
2024
Group
2023
Compat
2024
Company
2023
Nol later than 1 year
Later than 1 year ond not laterthan 5 years
Later than 5 years
490.184
972,307
4.808
400.24S
539.064
490,184
972,307
4.800
400,245
539.064
1.467.299
939.309
1,467.299
939.309
The follrA¥ing lease payments have been reccfjftised as an expense in the Staternent of Financial
Group
2024
Group
2023
Company
2024
Company
2023
Operating lease rènlals
562,625
490.197
562,625
490.197
30. RELATED PARTY TRANSACTIONS
Other than trans*1￿$ and balances wthin the group. there have been no related party transactions
duriftg the year. nor are there any swtsr8ndry balance5 V44*19 beh¥een relate(I p¥ties and the Group al
31 March 2024.
The Group has taken advanlè¥ af exemplion ￿¥Trable k) not dtsdose transacttons and balance5
th fflembers oflhe samè 100% grwp in acc¥xdw v4ith Section 33.1A of FRS102.
31. CONTROLUNG PARTY
The Group is conlrolled by the Board ofTrustees.
Page 56

ST. LUKE'S HOSPICE PLYMOUTH
{A COMPANY LIMITED BY GUARAirfEE)
NOTES 70 THE FINANCIAL STATEMENTS
FOR THE YEIR ENDED 31 IrtARCH 2024
32. PRINCIPAL SUBSIDIARIES
The frA1oWw￿ was a subshliary uThler*sng ofthe Compay.
Name
Company Regtstefed office or wincipal Princlpal actSvlty
number
place of busingss
SLH Venlures Llmited
01786925
stamford Ro•J. Tumchapel.
P￿￿01￿. PL9 9XA
FuTrdrnisin9 in support
ofup parent charity
Holding
Included in
consolldation
lo￿ Yes
Thè fin8rteial tes4ffts ot the subs¥1iary for tr* yp¥￿Ve..
Name
Income Exp•ndliur• ProfftllL0951
I Surplusl
(Dèficit) for
the year
Net ass•ts
SLH Venbjres knmited
1.122.705
tS9.151
157.981
Pap 57