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2023-03-31-accounts

Cintre Report and Audited Financial Statements 31 March 2023

Contents

Contents ........................................................................................................................................................ 1 Chair’s Welcome ........................................................................................................................................... 2 Our Aims and Objectives ................................................................................................................................ 3 How Our Activities Deliver Public Benefit ....................................................................................................... 5 Achievements and Performance ................................................................................................................... 6 Financial Review .......................................................................................................................................... 16 Reserves Policy ............................................................................................................................................ 16 Plans for the Future ..................................................................................................................................... 17 Structure, Governance and Management .................................................................................................. 19 Statement of Trustees’ Responsibilities ........................................................................................................ 21 Auditors ....................................................................................................................................................... 21 References and Administrative Information ................................................................................................ 22 Independent Auditor’s Report to the Members of Cintre .......................................................................... 24 Statement of Financial Activities ................................................................................................................. 28 Balance Sheet .............................................................................................................................................. 29 Statement of Cash Flows .............................................................................................................................. 31 Notes to the Financial Statements ............................................................................................................... 32

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Chair’s Welcome

As you would expect from operating in the Care Sector it’s been another challenging year, but I am delighted to report that we are in excellent shape for the challenges ahead.

Financially there has been a major improvement due to the Senior Team focusing on our key financial levers. There also appears to be an understanding that after many years of tight financial settlements our key commissioning authorities understand that our sector must be supported, and the rates paid to us now more accurately reflect the cost of providing excellent services.

We are proud to remain a Real Living Wage Employer. Our staff are the lifeblood of Cintre and they deserve as a minimum a real living wage.

We commenced new services throughout the year including a respite service. The demand for the service Cintre can provide is real and growing. We intend to continue our strategy of controlled growth opening new services to meet the needs of our users.

I have been supported by my fellow Trustees, Josie and Andy and more recently joined by Steve Harris and Nick Wilton. They continue to provide wise counsel and challenge to the Executive. Cintre is fortunate to have such a talented and committed Board.

At the start of the financial year 2023/24 our CEO Rob announced that he would be leaving Cintre to take on a new role in the not-for-profit sector. He left at the start of August 2023 with our thanks for all his hard work and dedication. We wish him well in his new venture.

The Trustees are delighted to report that we have successfully recruited a new CEO starting in late August. We have appointed Christopher Taylor. Christopher brings to Cintre vast experience of the Care Sector having previously been the MD of Grove Care Ltd for over 15 years. I believe that Cintre will benefit enormously from the experience Christopher will bring to the CEO role.

At Trustee level Sue our Safeguarding and Pastoral Care lead Trustee has decided to step down after more than six years. Her knowledge, compassion and professionalism will be missed. We wish her the best for the future.

We are looking to strengthen our Board and if you would like to consider becoming a Trustee of Cintre please get in touch with me.

It is important to register my thanks to all our supporters who have given time, gifts, or services. Your support is invaluable to us.

I need to register my utter respect and admiration for our staff. They are amazing and are committed to providing the best possible support and care to our vulnerable service users. Having the right staff committed to Cintre is critical to our continued success. The attached report highlights just what our staff can achieve. I’m sure you will be as humbled as I am.

Marion Billet

Chair of Trustees Date: 06-11-23

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Our Aims and Objectives

Purposes & aims

Cintre's purpose as set out in the company’s Memorandum of Association is:

To work for the public benefit with young people and adults who through reasons of capacity, mental health or other limiting conditions have difficulty in leading full and independent lives.

Cintre’s aims are to provide support and direction to the people supported in order for them:

Ensuring our work delivers our aims

We review our aims, objectives, and activities each year as part of our annual planning activity. This review, which is carried out by our Trustees alongside our Senior Leadership Team (SLT), looks at what we achieved and the outcomes of our work in the previous twelve months. The review looks at the success of each key activity we have undertaken and the benefits to the individuals we support.

The review also helps us ensure our aims, our objectives, and our activities remain focused on our stated purposes. We have referred to the Charity Commission’s guidance on public benefit when reviewing our aims and objectives and in planning our future activities. The Trustees consider how planned activities will contribute to the aims and objectives they have set.

To reflect on and respond to the challenging care environment in the UK we review our progress against our objectives via quarterly Board sub-committees, and adjust as needed.

The focus of our work

Our main objective for the year continued to be enabling the independence of each of the people we support, through the provision of safe and personalised support. In order to achieve this, we:

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Embedded within our approach, and supported within and across our services, is the Cintre “continuum of care”:

We believe that no-one should be static, whether they require 24-hour residential care or minimal support in the community. We strive to respond quickly and professionally to any changes in the health of people supported, or in their support or environment needs.

Residential Services

We provide both 24-hour residential care and supported living services. Our residential care is provided from a seven-bedroom house located in Clifton, Bristol. This service was most recently rated “Good” by CQC. Our three supported living services are:

Community Services

Our Community Services are delivered as an outreach service with staff providing personal and social support to the people supported in their own homes or in the community. Due to the growing demand for community services in all areas, we have implemented a new blended approach to providing community outreach support. This in turn has allowed us to respond to the Local Authority waiting list and increase the amount of support we provide in the community. We are aiming to develop community outreach support further over the coming year.

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How Our Activities Deliver Public Benefit

Our charitable activities focus on providing support services to adults with a range of complex Learning Disability and Mental Health support needs, with the purpose of improving their wellbeing, social and personal lives, and enabling their independence. The trustees have had regard to the Charity Commission’s guidance on public benefit and consider that all activities in the year meet with this guidance.

We primarily provide support to people supported based in the City of Bristol, North Somerset, and South Gloucestershire local authority areas. Local authorities have a statutory duty to provide Adult Social Care, and Cintre is a provider of these services, supporting adults referred to us by a local authority. Equal access to our services is important to us, and we believe this is vital to our success. Our work has a deeper and wider impact than support for an individual; it helps families support their loved ones, and helps individuals live within, and contribute to, their communities. By encouraging and supporting our people supported to take paid employment and/or volunteering opportunities we contribute to the diversity and equality within other organizations.

Cintre has created good working relationship with the Local Authorities, public and families of the individuals we support. This has enabled people to self-refer to our services. By responding promptly to the referrals for support, we enable people to move to our services from hospitals, inadequate environments or when their care is in danger of breaking down. This has had a positive impact on people’s lives, prevented crises situations, homelessness, and individuals becoming vulnerable to abuse in the community.

Additionally, we have supported people to re-integrate into society, their social circles and local communities, and to find volunteering or job opportunities. People supported lead social activities and groups of their choice, which enables us to invite people from various community groups and backgrounds to join their social clubs. This approach has a positive impact on social inclusion of people we support, and people who are vulnerable or isolated within the community.

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Achievements and Performance

Cintre House

Cintre House is a seven-bed service which offers a residential setting with shared communal spaces. It includes three individual self- contained flats with varying facilities, which provides people with complex mental health needs the opportunity to develop skills to support a move towards a more independent setting when ready. Over time this model has shown success, with people supported entering Cintre House, transitioning within the service, and then moving to supported living services in the community including our In-Via service.

The key objectives of Cintre House are to help people supported to develop skills for independence, to support their individual needs, and support them to achieve their goals. These include volunteering opportunities in their local community and building daily living skills.

During 2022/2023 there have been several transitions in and out of the service. Cintre House has welcomed some new faces and said farewell to some others. TA and TP have both moved to Supported Living services and ML now lives independently in the Community. These transitions are very positive and demonstrate the Continuum of Care in action, also highlighting the amazing work of the team to develop the skills of the People Supported.

The Service has also been able to support the Local Commissioning Authorities with their need for Respite Services with a successful placement in Christmas 2022 whilst awaiting the transition of a new Person Supported into the Service.

During the year, Cintre House welcomed a new Registered Manager, Alannah, who is studying for her NVQ Level 5 alongside her role. More Recently James has joined the team as Assistant Manager. The structure at Cintre House has allowed further recruitment to take place with a strong team of staff in place to deliver the Service.

Cintre House has been a hive of activity as usual, celebrating many birthdays, festivals and of course leaving parties. Spooky Halloween, Christmas and more recently “Cintrebury”, Cintres’ very own music festival in the garden with tents, lights, music and food, have provided fantastic opportunities to enjoy time together for all involved. Monthly themed food nights have also been introduced to the house and have also been a huge success with Caribbean Night being a particular favorite.

Staff have supported residents in accessing the Community, making the most of all that Bristol and its surrounding areas has to offer. This includes using public transport alongside the Service Vehicle to travel to and from activities. RB and SP now regularly attend football club weekly. AL has increased in his mobility which has allowed him to participate more often in daily activities. As a result, he is working towards becoming more independent especially in daily living tasks such as cooking and cleaning.

Recent trips and events have proven that the residents at Cintre House are daredevils and that they love theme parks, trips to Thunderworld on the Downs and more recently Breen Leisure Park have been such successes. Nobody could believe the lack of fear involved when riding on the most extreme attractions on offer! Staff are working hard to deliver the new activity timetables implemented to support the Residents and as a

result there are so many more trips and opportunities to access the community.

There has been a lot of work at Cintre House to improve the environment for staff and people Supported which has included installation of a brand-new kitchen. This was made possible through grant Money received from the Baily Thomas Foundation and some additional reserves from Cintre. The

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upgraded kitchen is such a positive space for both staff and residents with a clean, modern space to use. A recent Council inspection also confirmed this with a 5 Star food hygiene rating for it.

Graham Court

Graham Court accommodates 13 adults who have a learning disability or mental health condition. People supported are supported to live independently in their own flat within Graham Court.

Graham Court is a transitionary service, not a permanent home, and with the appropriate level of support, people supported will move on to even more independent living within a defined, realistic, and manageable timeframe.

The key objectives of Graham Court are to support people supported to develop skills for independence, learn how to retain a tenancy, and to gain employment/volunteering opportunities in their community. Graham Court is person-centered, and each person supported transitions and receives support based on their individual needs. Independence or independent living can look very different for each person, but everyone is able to meet goals and set new ones as they build skills and resilience.

Graham Court Continues to deliver fantastic care and is focused on building and developing a community feel to the service. There have been some highlight events throughout 2022/2023 that have brought the People Supported, their families and staff together. The Bank Holiday Barbeques, Halloween and Christmas Parties have become an integral part of Graham Court and have been a huge success. These parties

and further Individual Birthday Celebrations continue to bring people together as friendships continue to blossom. Graham Court has no voids with all 13 flats filled in the 2022/2023 period.

Graham Court has also added to the weekly events calendar regular swimming sessions where anybody interested can access the opportunity to swim, coffee mornings and weekly meals have been well received and attended. Walking groups and the pool afternoons continue and are well attended bringing people together and enjoy ing one another’s company.

Staffing levels have remained high at Graham Court, despite the recruitment challenges faced across the Care sector.

There have been some fantastic achievements from the People Supported over the

year:

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love for performing arts.

Ryan Emery has recently been successfully appointed as Registered Manager for Graham Court and is supported by Amanda Smith who has also been recently appointed as Assistant Manager. In Preparation for the opening of the new Respite Service close to Graham Court, Anne Bouwmeester has taken on a lead role as Senior Support Worker.

Laura Cracroft and Anne Bouwmeester have also benefitted from the National Grid funding received by Cintre in October 2022 and are Currently working towards a Level 3 City and Guilds Qualification in Energy Awareness.

The staff team continue to develop skills and are making the most of the online training platform. The Team is excited about the Respite Service opening and their roles within this as this new service blends with Graham Court.

Beaufort Road

Beaufort Road is a five-bedroom supported living property located in Weston-Super-Mare. The key objective of Beaufort Road is to support people supported to develop skills for independence, learn how to retain a tenancy (for the future), and to gain employment and/or volunteering opportunities in the local community.

During 2022/23 the group of five people supported have settled into their new home well and are enjoying all this brings to their lives.

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The Transition has taken slightly longer for 2 members of the house as they are registered blind which means a transition like this one from one property to another can be protracted. Both AL and JD have now really settled in are enjoying living in Beaufort Road. Beaufort Road has been a hive of activity through 2022/2023, the move to Beaufort Road has meant that accessing the local Community has become simpler. The location is closer to town, shops and attractions which has added more opportunities for both staff and Supported People to access these.

In turn this has created a much healthier household with walking becoming the number 1 means of transport for all.

The staff team at Beaufort Road has grown and echoing Graham Court remaining successful in recruiting and retaining staff which highlights the

positive work taking place. The team continue to deliver fantastic care and work well with all key stakeholders and families in the care of the 5 People Supported.

The staff team have also embraced the blended delivery model with opportunities to deliver Community based care alongside the needs of the Supported Living Service.

The People Supported are enjoying the opportunities they have and are really embracing the chance to develop new skills or access the community, both individually and as part of a group. They have even visited other Services, including a highlight where they spent a day enjoying the In Via Community Garden and the opportunity to meet the People Supported who live there.

SB has been able to access the shops and the theatre where she has been able to watch several shows at the Playhouse Theatre, including seeing the Elvis Tributes which are a big favorite for her. SB’s confidence to return to the Community has improved after she found Lockdown and the pandemic very difficult to deal with. SB has also been able rebuild a friendship which was lost when she left college 20 years ago. This has really been very positive for SB and has made a real difference to her confidence.

AL has had a fantastic year; he has been able to return to his day Centre activities alongside his Cintre Support where he has been able to rekindle friendships he missed during the pandemic. AL continues to be the life and soul of the house, never missing an opportunity to play a practical joke on staff or friends.

JD has really settled into Beaufort Road and with his new hearing aids he is able to engage with family, staff and friends more easily. This has allowed JD to further access the community and to partake in activities which he had missed during the pandemic. With all of this confidence, JD has been able to return to his social clubs and also has visited the theatre to see some of the musical shows they have on

offer. JD recently has been involved in the garden renovations, he is proving to be a great asset in the garden, JD loves being outdoors. JD can now independently access the garden from his room after some remedial works by the landlord have taken place.

AH had a bereavement which has really impacted him as a result he has required additional support from the staff team to deal with this grief. Although this is a negative thing for AH and has been very hard for him to process, the unwavering staff support is starting to help him make positive progress. Despite a challenging year AH is starting to move forwards but will need lots of support to continue to do this.

SP has had a fantastic year, really developing her independence skills in a remarkable way. SP now

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independently cooks many of her meals within the house, planning and shopping for these meals. This started with task led support and has built up now to include independent food preparation and using the oven and hob.

SP also volunteers in a local Charity shop and independently accesses this opportunity, thoroughly enjoying the opportunities to meet new people. SP’s also undertook independent travel this year, for the very first time she was able to fly to Scotland to visit her family and return independently. This was a fantastic achievement of which SP is very proud. This trip took months of supported planning, including travel practice on the bus route and role play around what to expect at the airport. SP faced all of the challenges head on and has not only met the goals she set but exceeded the outcomes she thought possible.

Sharon Dunn is now the registered Manager for Beaufort Road having received her CQC registration. Sharon has built a fantastic staff team, who continue to develop and flourish. The E Learning platform and also the recent NAPPI training has supported the team to grow in confidence which has led to very positive results for the People Supported, empowering them to make decisions in how they live their lives. The staff have evolved into a very good team, supporting one another to provide the very best care we can for the People Supported. The staff team is a blend of younger staff members and more experienced staff members which really has a very positive effect, the team complement one another through life experience, care experience and technological experience. Beaufort Road have been able to recruit and retain staff to close to 100% capacity for over a year which in turn has meant no Agency usage at all during 2022/2023 which is a fantastic achievement.

In Via

In Via is a five-bedroom supported living property located in Kingswood, South Gloucestershire. The aim of In Via is to be a transitionary residence, supporting people supported towards living in their own accommodation. The key objectives of In Via are to support people supported to develop skills for independence, learn how to retain a tenancy (for the future) and to gain employment and/or volunteering opportunities in their local community.

The blended delivery model provided by In Via allows staff to work in both the Supported Living Service and also within the Community Team. The geographic changes in delivery to only include certain postcodes has allowed the Blended Service to become more efficient and deliver more hours of care with less travel for staff. This has very positive benefits to the team and also the environment.

This year also saw the transition of SD from In Via to an Independent living setting where he receives support from the Community Team. This has really been a seamless transition and has allowed SD to have continuity of care through the blended services.

Christmas 2022 had a full house with everybody engaged and enjoying the festive period, especially as this had been a challenging time for a few of the household. There are a number of group activities that take place within the service which have been chosen by or developed by the housemates. This includes a weekly swimming group, games night, the HFL Pool League and football training sessions. The group have also built friendships with people we support in the community, and have been to music gigs, for meals and attend a monthly night club evening in Bristol.

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In via welcomed JN to the house to replace SD, JN has settled in very well and has built a strong relationship with both staff and other People Supported. In his previous placement this had been difficult for him, and so this was a primary area of focus on his arrival. JN’s confide nce is growing, as is his self-esteem which is allowing him to progress with his goals to become more independent. JN has had a history of substance abuse but has not relapsed since his arrival at the service. He is building new friendships and has fitted in well to the house.

SH had a bereavement last year which had a significant impact on his life. Staff have been continually working with him on how to process his emotions and how to reflect more on challenging situations he may face. This has allowed SH to continue to progress with some very positive outcomes, SH has started working with a Job Centre Initiative called Restart which is supporting him to find a job. SH has recently taken part in a one-day work experience opportunity as a kitchen porter which he enjoyed. SH has also been working on interview techniques and has supported the management team at In Via as a Service User representative for staff interviews.

CP has travelled independently on another Cruise this year and he has also had a glowing report from his doctor in terms of how well he is managing his health and wellbeing. This really is having some very positive effects on his everyday life. CP has recently purchased an electric bike which alongside his moped allows him the opportunity for more independent travel. CP will carefully plan routes on both his bike and moped, he is really building in confidence with this. CP has become more assertive and assured which has supported the decisions he makes daily. One of CP’s big decisions was to give up smoking, he has now been 1 whole year without smoking which is fantastic.

LB has improved his communication, budgeting and how open he is about his feelings. This has had some very positive outcomes for LB, his rituals around his OCD have reduced considerably and he is now able to access so many more

opportunities. LB has transitioned from his farm job to a new voluntary role with The British Heart Foundation. He is able to process negative emotions which really has helped with his ability to be resilient and positive in his desire for more independence. LB has used his positive experiences to support other housemates, his talking mats therapy with the CDLT team was so positive they are using the videos recorded as an advert for other people accessing the service.

LH has started volunteering once more after a poor experience in a previous workplace, this had a negative impact on LB but fortunately the staff team were able to support him through a very tough time. As a result, LH has once again been able to engage fully in the activities he loves, he has continued to organise and deliver events for the staff and housemates at In-Via. Not only this but he has also developed opportunities for some of the Community Services Supported People to join in the activities. LH has built further friendships and relationships with housemates and People Supported from the Community Team. This is really fantastic to see

and is building a much stronger Cintre Community where People are able to support one another. LH is also working with the local police team to organise a Charity football match to raise funds for nominated charities.

Amber Johnson is now Service Manager, recently taking part in a NAPPI “trai n the Trainer” course, as a result of this she is now a qualified NAPPI trainer and will offer this to the staff teams across all services.

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Molly Turville has completed a talking Mats qualification which is a means of communication for the people we support, Molly’s work within the assessment has been used in promotional material for good practice, which is fantastic news.

In Via has a strong staff team and is growing once more with positive recruitment recently. This is an integral part of the long term strategy to grow the blended model and build on the Community Service Support in selected postcodes.

In Via has built up strong community relationships which include partners such as the British Heart Foundation who offer employment opportunities, the local police who support the service with tackling community based issues or questions which arise. More Recently a growing relationship with the local job centre has allowed for some direct and ultimately successful recruitment events which will now be rolled out in other areas.

Community Services Bristol

Community Services Bristol (CSB) provides support to people supported who live in their own accommodation. During the course of the year, our team continued to provide invaluable support to many people. CSB refocused the geographic areas in which it works, to ensure it was delivering support to as many people as possible in an effective and sustainable way. Coupled with the blended delivery model, this has positioned Community services so that it can grow and provide support to people who are desperately in need and currently unprovided for.

The blended model operates from a supported living hub

(In Via), enabling efficient staffing of In Via and CSB, providing variety of experience to staff, and alleviating the isolation that can be felt by community workers. It also gives an element of variety in the support we provide, whilst retaining a good level of continuity and consistency.

The new approach has also enabled opportunities for people supported in the community to access events and activities at In Via, and the development of positive friendships and networks of support. The move to this model has received great feedback from all involved and is now being rolled out across Cintre. The staff team for Community Services has grown despite some recruitment challenges within Bristol. This has predominantly been because of a developing relationship with the Local Job Centre. This relationship has allowed for some active and direct recruitment which as a result has provided 6 new staff members.

Amber Johnson oversees In Via and CSB Bristol as part of the blended model. With Ayan Macalin supporting Amber with the Community team and administrative work that sits alongside this.

The Staff team is working well together and have welcomed new members and the strategic aim is to grow the service further. The staff team have progressed well with the eLearning and have also engaged in more specific training for the People Supported. In one particular piece of work Gwen Britton was able

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to support somebody to receive a £2,000 refund for services which they had paid for but not received.

The blended approach to delivery has shown some fantastic progression towards building a supportive community. Supported People from In Via and the Community Service have been able to access onsite opportunities at In Via such as the pool league, parties and celebrations. As a result of this there have been growing friendships emerging. There have been numerous occasions where individuals from both services have independently come together to enjoy a meal at a restaurant, attend a music event or even go swimming as a group. This is such a positive example of what the blended approach to delivering the services can encourage.

There have been some fantastic Community Service achievements to go alongside the successful delivery of care:

September 2022. The allotment in Westbury-on-Trym was overgrown and in desperate need of some TLC. This has almost solely been provided by TG who has worked through the Winter and Spring months to transform the space. The allotment now is unrecognizable to the overgrown jungle we inherited in

September. The work TG has put into this project is incredible. TG has found great joy in this project and has also met some of the neighbours who he has built relationships with, further supporting the value of the project. As we progress into 2023

TG will play a major role in the committee being put in place to oversee the allotment, providing further opportunities for more people to engage.

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Community Services Weston-Super-Mare

Community Services Weston-Super-Mare is similar to Community Services Bristol and was set u p to provide 1:1 support in people’s homes or the community. We are now starting to offer the same blended approach as we do in Bristol, along with continued expansion of our team. This is enabling the team to grow their offering and give support to a larger number of people, many of whom are currently unprovided for. The blended delivery approach offers a much more attractive opportunity for both staff and the People Supported to engage with the service with some very positive results.

The focus of our work in Weston-Super-Mare has been similar to that in Bristol, with a need to support people through returning to life as normal, post pandemic, allowing Supported People opportunities to return to activities

and engage with new ones, many of which were severely disrupted or affected by Covid and therefore have taken longer to start up again.

Sharon Dunn is the Registered Manager for the Service and is being supported by Heather Randall who has taken a lead in the CSW element of the blended Service. Heather has been able to support in the growth of the service including the assessment and reporting that goes along side this. The team have really engaged well with the blended delivery approach and as a result recruitment and retention within this service remains high.

There have been some fantastic achievements through the service CSW provides which have made a really positive impact on the lives of the People Supported:

• SWLS who we heard from last year as a case study has continued to progress, facing another housing crisis and potential eviction, SWLS was supported through the “Homechoice” service to bid for and successfully win a 1-bedroom flat. Part of a new build complex in WestonSuper-mare managed by Alliance Housing. SWLSL was able with support to move into this property in March 2023, this has relieved an awful amount of stress and worry for her and is testament to the diligent work of the staff team involved. SWLS has been supported to repay debts to the local authority and has also set up a repayment plan for her Care bill. SWLS has also been able through the support received to access some courses specifically aimed at women wanting to grow in confidence and build selfesteem ahead of a return to work. Courses have included woodwork for women, progressive carpentry and more recently British Sign Language. Her keyworker has also supported SWLS in applying for some assisted technology from the RNLI and as a result she now has an IPAD to support her in everyday life.

has also been able to rekindle friendships with people from her college days, 2 of whom live within our Supported Living Services. KG now plans weekly events to meet and spend time with her friends. This has become a very important part of KG’s life. This is also supporting her to explore other social opportunities, groups and activities to engage with. KG has also recently taken part in some funded work coaching in preparation for a work placement. She

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has really had an astonishing journey within the Service in a short space of time.

The staff team working within Community Service Weston have been able to make such a positive impact for the People Supported. The above cases are just a few of many. The work they carry out has led to some fantastic outcomes for the Supported People. The growth in partnerships and strengthening relationships with organisations have further supported the service objectives. This has also led to many new opportunities developing from this. CSW has received very positive feedback from stakeholders, individuals and their families around the service that is being provided. This is testament to the team ethos and the positive impact on those they support.

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Financial Review

The main source of income for the charity continues to be fees from commissioning bodies, mainly local authorities, supporting our residential and community services. Total income from our Charitable Activities for the year was £1.8M, an increase of 6% compared to the previous year.

During the course of FY23, we stabilized our operations further, reducing our overall loss significantly from £83k in FY22 to £48k in FY23, a reduction of 49%. From December, a number of months generated surplus, and this was achieved in a sustainable way, with monthly surplus continuing during the early part of FY24.

The changes we made during the year have ensured that the four house-based services are now operating in a financially self-sustaining way, with the community based services making significantly smaller losses than historically, and positioned to move into surplus on the back of continued geographic focus, further evolution of the blended resource model, and the growth expected during FY24.

With the first of our new services launched in early FY24, and plans for further growth well underway, we will be able to spread our overheads more evenly, and move to a fully sustainable surplus generating position during the course of FY24.

Reserves Policy

The general reserves for the charity at the year-end were £230k. The major and recurring cost to the organisation is payroll. In considering that most of the Charity’s income is provided by local authorities, and is therefore reliable and secure, the Board considers a reserves policy of 1.5 times monthly payroll to be prudent, which is approximately £188k. This will allow for the continued operation of the charity in the event of an unexpected loss of income, noting that planning for voids and securing referrals (the major source of income) remains a key focus of the Board, Senior Leadership and management teams.

The free reserves at the year-end were £230k, which is above the policy set by the Trustees. Our reserves position will continue to be monitored throughout FY23.

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Plans for the Future

During the past year, we have embarked on the process of having constructive regular reviews with the Local Authorities, Commissioning and Brokerage teams, while analyzing pro contracts notifications and referrals by Social Services. That approach, combined with the robust Governance process, has allowed the Cintre SLT team to implement a new strategic approach to Cintre’s development and future. The new strategy is responsive to the current and on-going changes to the care provision needs in the South West region, as well as the updated CQC and Government strategy for people with LD, Autism and MH. It also reflects housing needs of people in the community, work force development, changes in the cost of living, and a versatile approach to a care provision.

We have completed the restructuring of the Head Office and Operations departments, to solidify our operational delivery and ensure the right skills and management experience are in place, including new Quality Assurance, Governance and marketing functions. There is a strong SLT team in place who work together well to support the needs of the organisation, staff and people we support. The SLT team and the full operational staff are proactive and responsive in achieving proven best outcomes for people we support.

During the year, the SLT and Trustees developed a 3-year strategic plan, which outlines Cintre’s sustainable growth plan, aligned with the support needs in the areas we work.

This includes adding new services to the organization, closely aligned with the needs of the Local Authorities. The commitment to this strategy has already borne fruit, with the launch of a new Respite Service in Weston-Super-Mare in May 2023. This service provides much needed respite facilities and support for the County. Cintre delivers the care provision part of this contract in partnership with Alliance Housing and North Somerset Council.

We were delighted to be invited to work as a provider for 3 service users and their families on a new supported living project, aiming to support these individuals to move from residential college to live in the community, and we expect this to launch during the course of FY24, with a phased approach beginning with some community based support for the individuals.

We have also commenced a partnership with an independent college for people with learning disabilities, exploring the potential to open supported living and a respite provisions on their grounds.

There are a number of other opportunities emerging for growth, and the Senior Leadership Team will continue to be proactive and develop relationships to support the identification of need, and potential solutions, whilst being mindful to drive the correct pace of change, so as to maintain the robust core of the organization.

With the Community Outreach services, we continue to use a robust “area versus support needs and staffing levels” approach that has ensured we operate a cost-effective model to provide community services in Bristol, South Gloucestershire and North Somerset. We have developed the “blended” approach to staffing our supported living and community services. Feedback from staff, supported people and professionals has been positive, and as a result, we were able to increase the hours of support we offer in the Community, with expectation to continue this growth during FY24, and beyond.

We are continuing to grow and develop Cintre’s brand nam e through our marketing and media. A new website is due for launch during FY24. Our social media footprint through 2022 has grown exponentially, growing our brand and supporting other areas of the business including recruitment and partnership work.

17

During the year, we embedded our new training e-learning program, which ensures that we are compliant with CQC requirements for staff training in a cost-effective way. This, in turn, has given us sufficient funds to offer a bespoke training program to our staff, focused on the needs of the people we support, and also to invest in internal trainers.

Subsequent to this we have embarked on the journey to implement a Digital Care System (DCS), which is critical to support the growth strategy, and to align with the Local Authorities and CQC requirements for modernised Governance and Quality Assurance processes. The DCS will allow Cintre to move further towards a more efficient way of care planning and support for people, while ensuring that our Governance processes are efficient and timely. The staged embedding of the new Digital care platform will be undertaken during FY24, with expectation to complete before the end of the financial year.

With a robust financial and quality foundation, and a strong reputation, Cintre is well positioned to continue growing, to provide high quality, person centered support to people who need it.

18

Structure, Governance and Management

Governing Document

The organisation is a charitable company limited by guarantee, incorporated on 22[nd] February 1980, and registered as a charity on 4[th] July 1980. The company was established in 1977 as a residential home for young adults with learning difficulties. Since then it has adapted to the changing need of the people supported.

Board Members and Trustees

Members of the Board are both Trustees for the purposes of charity law and Directors under company law. They are recruited openly from all sectors, backgrounds and disciplines to provide a balance between skills and experience, enabling them to give appropriate leadership and support to the charity. We are fortunate to have representation on the Board from people who have a breadth of expertise of social care, mental health, health and well-being, safeguarding, finance, law, HR and governance, in addition to other relevant areas.

Board meetings are held 5 times a year, and in addition to the Trustees these are attended by members of the Senior Leadership Team. The Board meetings are supplemented by the Board sub-committees, consisting of Trustees and Staff with relevant skills and expertise in the specific areas of focus. This continues to work very well, resulting in a positive combination of Trustee and Staff expertise and experience.

Our Subcommittees & Working Parties

Finance and Assets

The finance sub-committee meets each month to review the management accounts and maintain an overview of financial performance. This sub-committee also has responsibility for major decisions relating to our owned and leased properties.

HR & Wellbeing

The HR & Remuneration sub-committee meets quarterly to review remuneration, talent management, staff wellbeing, staff turnover and other statistics.

Business Operations & Safeguarding

The Business Operations sub-committee meets quarterly to review and input to major operational changes, and to ensure our practices are compliant with our policies. This sub-committee also reviews safeguarding incidents as necessary, and ensures the frameworks supporting safeguarding are appropriate, and that agreed objectives are being achieved. The sub-committee is also responsible for ensuring that a positive safeguarding ethos is embedded throughout the organisation.

19

Risk Management and Board Skills

The Board has conducted a review of the major risks which the charity is exposed to. A risk register has been established, is discussed at each Board meeting, and is updated at least quarterly and more frequently if needed.

The skills of the Board continue to be utilised to support the CEO more directly where necessary. For example, during Senior Leadership recruitment, mock CQC Inspections, on the Safeguarding Circle and Forum, and if needed chairing disciplinary panels or supporting with external matters.

Cintre has continued to develop trustee induction, familiarisation, training, a skills analysis and 1:1 appraisals, not only to meet existing best practice within the charity sector, but also as a result of the Care Act 2014 and GDPR requirements. All Board Members have undertaken “The Cintre Way” induction.

Operational Structure

To carry out its responsibilities, the Board delegates operational duties to the Chief Executive who is supported by the Senior Leadership Team and Senior Management Team with overall responsibility for the workforce, and responsibility for delivering the charity’s objectives. The structure of the Leadership, Management, and staff teams has been developed to ensure the right blend of skills and experience to deliver the charity’s objectives in an effective wa y.

20

Statement of Trustees’ Responsibilities

The trustees (who are also directors of Cintre for the purposes of company law) are responsible for preparing the Trustees’ Report (incorporating the directors’ report) and the financial statements in accordance with applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102: The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Accepted Accounting Practice).

Company law requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charitable company and of the income and expenditure, of the charitable company for that period. In preparing these financial statements, the trustees are required to:

The trustees are responsible for keeping adequate accounting records that disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

In so far as the trustees are aware:

Auditors

Randall &Payne were appointed as the charitable company’s auditors after the financial year end 2022.

Approved by the Board of Trustees and signed on its behalf by:

Marion Billet – Chair of Trustees

Date: 06-11-2023

21

References and Administrative Information

Company number: 01495257
Charity number: 280339
Registered office: 54 St.John’sRoad
Clifton
Bristol
BS8 2HG
Operational Unit 4
address: Greenway Business Centre
Doncaster Road
Bristol
BS10 5PY
Trustees: Phil Harris–Chair- Resigned 28thSeptember 2023
Marion Billett–Chair
John Clements- Resigned 28thSeptember 2023
Susan Elstob-Resigned 31st July 2023
Josephine Winter
Andrew Hunter- Appointed 1stFebruary 2023
Steve Harris- Appointed 6thNovember 2023
Nick Wilton- Appointed 28thSeptember 2023
Key Management Robin Hudswell - Chief Executive Officer–Resigned 4thAugust 2023
Personnel:
Haden Boden Jones- Quality & Operations Director -Resigned 03 June 2022
Eugenia Skliar-Quality & Operations Director-Appointed 06thJune 2022
Danny James–Marketing & Business Development Manager
Sidra Harris- Finance Manager
Jane McColl- HR Manager–Resigned 31st July 2021
Donna Merrifield- HR Manager- Appointed 01st September 2022

Secretary: Robin Hudswell - Resigned 4th August 2023

22

Bankers:

Triodos Bank Deanery Road Bristol BS1 5AS Virgin Money PLC (Closed 10/10/2022) Jubilee House Gosforth Newcastle Upon Tyne NE3 4PL Metro Bank One Southampton Row London WC1B 5HA COIF Charity Funds Senator House 85 Queen Victoria Street London EC4V 5ET Auditors: Randall & Payne LLP Chargrove House, Shurdington Road Cheltenham, Gloucestershire GL51 4GA

23

CINTRE (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF CINTRE

Opinion

We have audited the financial statements of CINTRE (the 'charitable company') for the year ended 31 March 2023 which comprise the Statement of financial activities, the Balance sheet, the Statement of cash flows and the related notes, including a summary of significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 'The Financial Reporting Standard applicable in the UK and Republic of Ireland' (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditors' responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the United Kingdom, including the Financial Reporting Council's Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the Trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the Trustees with respect to going concern are described in the relevant sections of this report.

Page 24

CINTRE (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF CINTRE (CONTINUED)

Other information

The other information comprises the information included in the Annual report other than the financial statements and our Auditors' report thereon. The Trustees are responsible for the other information contained within the Annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Matters on which we are required to report by exception

We have nothing to report in respect of the following matters where the Charities (Accounts and Reports) Regulations 2008 requires us to report to you if, in our opinion:

Responsibilities of trustees

As explained more fully in the Trustees' responsibilities statement, the Trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the Trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the Trustees are responsible for assessing the charitable company's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the Trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Page 25

CINTRE (A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF CINTRE (CONTINUED)

Auditors' responsibilities for the audit of the financial statements

We have been appointed as auditor under section 144 of the Charities Act 2011 and report in accordance with the Act and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an Auditors' report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below:

Our audit planning process gave consideration to the risk of material misstatement in the financial statements, using the calculated materiality level which itself factored in the nature of the Charity’s operations and the interpreted levels of inherent and control risk.

In assessing the risk of fraud we reviewed management’s own assessment of potential for fraud within the entity and reviewed judgements made by management to identify possible bias, in addition to any opportunity and incentive for fraud that are in inherent in the nature of the Charity’s operations. Our detailed testing included review of accounting estimates and judgements and validation of prime ledger entries.

We confirmed our knowledge of the legal and regulatory environment of the entity through discussions with management. We analysed all information available to us in respect of relevant laws and regulations, including the Companies Act 2006, Charities Act 2011, relevant UK tax legislation and we enquired with management as to any possible breached in the aforementioned.

We agreed the accuracy of the financial statements to the supporting management information provided by the client and tested individually on a sample basis the income and expenditure in the financial statements to consider the business rationale behind the transactions and the accuracy of the financial records.

Our audit testing did not identify and issues in respect of the matters listed above, including fraud.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council's website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our Auditors' report.

Use of our report

This report is made solely to the charitable company's trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charitable company's trustees those matters we are required to state to them in an Auditors' report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and its members, as a body, for our audit work, for this report, or for the opinions we have formed.

Page 26

CINTRE

(A company limited by guarantee)

INDEPENDENT AUDITORS' REPORT TO THE MEMBERS OF CINTRE (CONTINUED)

Ryan Moore CA (Senior statutory auditor) Randall & Payne LLP Statutory Auditors Shurdington Road Shurdington Cheltenham GL51 4GA

Date: 7 November 2023

Randall & Payne LLP are eligible to act as auditors in terms of section 1212 of the Companies Act 2006.

Page 27

(A company limited by guarantee)

CINTRE

STATEMENT OF FINANCIAL ACTIVITIES (INCORPORATING INCOME AND EXPENDITURE ACCOUNT) FOR THE YEAR ENDED 31ST MARCH 2023

Note
Income from:
Donations and legacies
2
Charitable activities
3
Other income
4
Total income
Expenditure on:
Charitable activities
5
Total expenditure
Net income/(expenditure) before net
(losses)/gains on investments
Net (losses)/gains on investments
Net income/(expenditure)
Transfers between funds
18
Net movement in funds
Reconciliation of funds:
Total funds brought forward
Net movement in funds
Total funds carried forward
Restricted
funds
2023
£
30,034
-
-
30,034
17,980
17,980
12,054
-
12,054
(10,000)
2,054
11,530
2,054
13,584
Unrestricted
funds
2023
£
2,929
1,783,583
993
1,787,505
1,831,648
1,831,648
(44,143)
(267)
(44,410)
(5,808)
(50,218)
2,028,615
(50,218)
1,978,397
Total
funds
2023
£
32,964
1,783,583
993
1,817,539
1,849,628
1,849,628
(32,089)
(267)
(32,356)
(15,808)
(48,164)
2,040,145
(48,164)
1,991,981
Total
funds
2022
£
74,549
1,630,115
3,547
1,708,211
1,798,084
1,798,084
(89,873)
23,096
(66,777)
(15,808)
(82,585)
2,122,730
(82,585)
2,040,145

The Statement of financial activities includes all gains and losses recognised in the year.

The notes on pages 14 to 34 form part of these financial statements.

Page 28

CINTRE

(A company limited by guarantee) REGISTERED NUMBER: 01495257

BALANCE SHEET AS AT 31ST MARCH 2023

Note
Fixed assets
Intangible assets
10
Tangible assets
11
Investments
12
Current assets
Debtors
13
Investments
14
Cash at bank and in hand
Creditors: amounts falling due within one
year
15
Net current assets
Total assets less current liabilities
Total net assets
Charity funds
Restricted funds
18
Unrestricted funds
Designated funds
18
General funds
18
Total unrestricted funds
18
Total funds
232,479
-
161,353
393,832
(130,086)
1,748,744
229,653
2023
£
804
1,720,495
6,936
1,728,235
263,746
1,991,981
1,991,981
13,584
1,978,397
1,991,981
195,623
85,000
150,788
431,411
(147,373)
1,748,744
279,871
2022
£
-
1,748,904
7,203
1,756,107
284,038
2,040,145
2,040,145
11,530
2,028,615
2,040,145

The entity was entitled to exemption from audit under section 477 of the Companies Act 2006.

The members have not required the entity to obtain an audit for the year in question in accordance with section 476 of the Companies Act 2006.

However, an audit is required in accordance with section 144 of the Charities Act 2011.

Page 29

CINTRE

(A company limited by guarantee) REGISTERED NUMBER: 01495257

BALANCE SHEET (CONTINUED) AS AT 31ST MARCH 2023

The Trustees acknowledge their responsibilities for complying with the requirements of the Act with respect to accounting records and preparation of financial statements.

The financial statements have been prepared in accordance with the provisions applicable to entities subject to the small companies regime.

The financial statements were approved and authorized for issue by the Trustees and signed on their behalf by:

Marion Billet (Chair of Trustees)

Date: 06-11-2023

The notes on pages 14 to 34 form part of these financial statements.

Page 30

CINTRE

(A company limited by guarantee)

STATEMENT OF CASH FLOWS FOR THE YEAR ENDED 31ST MARCH 2023

Cash flows from operating activities
Net cash used in operating activities
Cash flows from investing activities
Dividends, interests and rents from investments
Purchase of intangible assets
Purchase of tangible fixed assets
Deposits on current asset investments
Withdrawals from current asset investments
Net cash provided by investing activities
Cash flows from financing activities
Net cash provided by financing activities
Change in cash and cash equivalents in the year
Cash and cash equivalents at the beginning of the year
Cash and cash equivalents at the end of the year
2023
£
(59,230)
993
(822)
(15,376)
-
85,000
69,795
-
10,565
150,788
161,353
2022
£
(85,797)
3,547
-
(36,376)
(77,000)
246,000
136,171
-
50,374
100,414
150,788

The notes on pages 14 to 34 form part of these financial statements

Page 31

CINTRE (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

1. Accounting policies

1.1 Basis of preparation of financial statements

The financial statements have been prepared in accordance with the Charities SORP (FRS 102) - Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

CINTRE meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy.

1.2 Going concern

Along with other similar charities and organisations, the current cost of living crisis and global economic downturn has brought many uncertainties to the global economy. The impact of this on the charity is highlighted in further detail with the Trustees annual report. Notwithstanding these uncertainties, the Trustees have chosen to prepare the financial statements on a going concern basis given the free reserves held by the Charity and the careful planning of the Trustees.

1.3 Income

All income is recognised once the Charity has entitlement to the income, it is probable that the income will be received and the amount of income receivable can be measured reliably.

Grants are included in the Statement of financial activities on a receivable basis. The balance of income received for specific purposes but not expended during the period is shown in the relevant funds on the Balance sheet. Where income is received in advance of entitlement of receipt, its recognition is deferred and included in creditors as deferred income. Where entitlement occurs before income is received, the income is accrued.

Other income is recognised in the period in which it is receivable and to the extent the goods have been provided or on completion of the service.

1.4 Expenditure

Expenditure is recognised once there is a legal or constructive obligation to transfer economic benefit to a third party, it is probable that a transfer of economic benefits will be required in settlement and the amount of the obligation can be measured reliably. Expenditure is classified by activity. The costs of each activity are made up of the total of direct costs and shared costs, including support costs involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly to that activity. Shared costs which contribute to more than one activity and support costs which are not attributable to a single activity are apportioned between those activities on a basis consistent with the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation charges allocated on the portion of the asset’s use.

Expenditure on charitable activities is incurred on directly undertaking the activities which further the Charity's objectives, as well as any associated support costs.

Page 32

CINTRE (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

1. Accounting policies (continued)

1.4 Expenditure (continued)

Grants payable are charged in the year when the offer is made except in those cases where the offer is conditional, such grants being recognised as expenditure when the conditions attaching are fulfilled. Grants offered subject to conditions which have not been met at the year end are noted as a commitment, but not accrued as expenditure.

All expenditure is inclusive of irrecoverable VAT.

1.5 Research and development

Development costs are capitalised within intangible assets where they can be identified with a specific product or project anticipated to produce future benefits, and are amortised on the straight line basis over the anticipated life of the benefits arising from the completed product or project.

Deferred research and development costs are reviewed annually, and where future benefits are deemed to have ceased or to be in doubt, the balance of any related research and development is written off to the Statement of financial activities.

1.6 Intangible assets and amortisation

Intangible assets costing £NIL or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Intangible assets are initially recognised at cost. After recognition, under the cost model, intangible assets are measured at cost less any accumulated amortisation and any accumulated impairment losses.

Amortisation is provided on intangible assets at rates calculated to write off the cost of each asset on a straight-line basis over its expected useful life.

Amortisation is provided on the following basis:

Development expenditure - 2 % Straight line

1.7 Tangible fixed assets and depreciation

Tangible fixed assets costing £NIL or more are capitalised and recognised when future economic benefits are probable and the cost or value of the asset can be measured reliably.

Tangible fixed assets are initially recognised at cost. After recognition, under the cost model, tangible fixed assets are measured at cost less accumulated depreciation and any accumulated impairment losses. All costs incurred to bring a tangible fixed asset into its intended working condition should be included in the measurement of cost.

Page 33

CINTRE (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

1. Accounting policies (continued)

1.7 Tangible fixed assets and depreciation (continued)

Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value over their estimated useful lives, .

Depreciation is provided on the following basis:

1.8 Investments

Fixed asset investments are a form of financial instrument and are initially recognised at their transaction cost and subsequently measured at fair value at the Balance sheet date, unless the value cannot be measured reliably in which case it is measured at cost less impairment. Investment gains and losses, whether realised or unrealised, are combined and presented as ‘Gains/(Losses) on investments’ in the Statement of financial acti vities.

1.9 Debtors

Trade and other debtors are recognised at the settlement amount after any trade discount offered. Prepayments are valued at the amount prepaid net of any trade discounts due.

1.10 Cash at bank and in hand

Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account.

1.11 Liabilities and provisions

Liabilities are recognised when there is an obligation at the Balance sheet date as a result of a past event, it is probable that a transfer of economic benefit will be required in settlement, and the amount of the settlement can be estimated reliably.

Liabilities are recognised at the amount that the Charity anticipates it will pay to settle the debt or the amount it has received as advanced payments for the goods or services it must provide.

Provisions are measured at the best estimate of the amounts required to settle the obligation. Where the effect of the time value of money is material, the provision is based on the present value of those amounts, discounted at the pre-tax discount rate that reflects the risks specific to the liability. The unwinding of the discount is recognised in the Statement of financial activities as a finance cost.

1.12 Financial instruments

The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value with the exception of bank loans which are subsequently measured at amortised cost using the effective interest method.

Page 34

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

1. Accounting policies (continued)

1.13 Fund accounting

General funds are unrestricted funds which are available for use at the discretion of the Trustees in furtherance of the general objectives of the Charity and which have not been designated for other purposes.

Designated funds comprise unrestricted funds that have been set aside by the Trustees for particular purposes. The aim and use of each designated fund is set out in the notes to the financial statements.

Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors or which have been raised by the Charity for particular purposes. The costs of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the notes to the financial statements.

2. Income from donations and legacies

Donations
Grants
Donations
Grants
Restricted
funds
2023
£
-
30,034
30,034
Restricted
funds
2022
£
-
5,155
5,155
Unrestricted
funds
2023
£
48
2,881
2,929
Unrestricted
funds
2022
£
184
69,210
69,394
Total
funds
2023
£
48
32,915
32,963
Total
funds
2022
£
184
74,365
74,549

Page 35

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

3. Income from charitable activities

Service user contribution
Cintre House service user income
Reachout service user income
In Via service user income
Cintre Point Weston service user income
Graham Court service user income
Homeward service user income
Management consultancy income
Statuatory benefits
Beaufort service user income
Service user contribution
Cintre House service user income
Reachout service user income
In Via service user income
Cintre Point Weston service user income
Graham Court service user income
Homeward service user income
Management consultancy income
Statuatory benefits
Income from charitable activities - Direct costs - Activity 10
Unrestricted
funds
2023
£
20,585
627,903
78,915
175,771
45,422
497,595
-
-
43,870
293,522
1,783,583
Unrestricted
funds
2022
£
22,122
495,171
126,598
162,165
52,760
435,120
141,866
11,607
47,609
135,097
1,630,115
Total
funds
2023
£
20,585
627,903
78,915
175,771
45,422
497,595
-
-
43,870
293,522
1,783,583
Total
funds
2022
£
22,122
495,171
126,598
162,165
52,760
435,120
141,866
11,607
47,609
135,097
1,630,115

Page 36

(A company limited by guarantee)

CINTRE

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

4. Other incoming resources

Bank Interest Income
Bank Interest Income
Unrestricted
funds
2023
£
993
Unrestricted
funds
2022
£
3,547
Total
funds
2023
£
993
Total
funds
2022
£
3,547

5. Analysis of expenditure on charitable activities

Summary by fund type

Staff costs
Other
Insurance
Repairs and maintenance
Rent, rates, water, light and heat
Marketing and fundraising
Other office costs, IT, printing and telephone
Legal, professional and audit
Motor and travel costs
Recruitment and training programme
Depreciation
Restricted
funds
2023
£
-
-
-
17,980
-
-
-
-
-
-
-
17,980
Unrestricted
funds
2023
£
1,558,257
16,648
31,404
13,094
74,855
244
51,909
7,933
5,740
43,571
27,993
1,831,648
Total
2023
£
1,558,257
16,648
31,404
31,074
74,855
244
51,909
7,933
5,740
43,571
27,993
1,849,628

Page 37

CINTRE (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

5. Analysis of expenditure on charitable activities (continued)

Summary by fund type (continued)

Management consultancy costs
Staff costs
Other
Insurance
Repairs and maintenance
Rent, rates, water, light and heat
Marketing and fundraising
Other office costs, IT, printing and telephone
Legal, professional and audit
Motor and travel costs
Recruitment and training programme
Depreciation
Restricted
funds
2022
£
-
-
-
-
2,073
-
-
-
-
-
-
-
2,073
Unrestricted
funds
2022
£
2,679
1,495,966
15,585
27,445
11,279
66,769
5,399
65,381
34,442
10,654
33,081
27,331
1,796,011
Total
2022
£
2,679
1,495,966
15,585
27,445
13,352
66,769
5,399
65,381
34,442
10,654
33,081
27,331
1,798,084

Page 38

CINTRE (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

6. Analysis of expenditure by activities

Staff costs
Other
Insurance
Repairs and maintenance
Rent, rates, water, light and heat
Marketing and fundraising
Other office costs, IT, printing and telephone
Legal, professional and audit
Motor and travel costs
Recruitment and training programme
Depreciation
Charitable
activities
2023
£
1,248,798
13,289
1,651
30,719
74,775
-
34,128
68
5,352
38,303
19,457
1,466,540
Support
costs
2023
£
309,460
3,359
29,754
355
80
244
17,781
7,865
388
5,266
8,536
383,088
Total
funds
2023
£
1,558,258
16,648
31,405
31,074
74,855
244
51,909
7,933
5,740
43,569
27,993
1,849,628
Management consultancy costs
Staff costs
Other
Insurance
Repairs and maintenance
Rent, rates, water, light and heat
Marketing and fundraising
Other office costs, IT, printing and telephone
Legal, professional and audit
Motor and travel costs
Recruitment and training programme
Depreciation
Charitable
activities
2022
£
2,679
1,242,533
12,784
1,443
12,984
66,703
1,122
31,499
9,020
9,795
30,510
-
1,421,072
Raising
funds
2022
£
-
-
-
-
-
-
4,277
-
-
-
-
-
4,277
Support
costs
2022
£
-
253,433
2,801
26,002
368
67
-
33,882
25,422
858
2,570
27,332
372,735
Total
funds
2022
£
2,679
1,495,966
15,585
27,445
13,352
66,770
5,399
65,381
34,442
10,653
33,080
27,332
1,798,084

Page 39

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

6. Analysis of expenditure by activities (continued)

7. Auditors' remuneration

2023 2022
£ £
Fees payable to the Charity's auditor for the audit of the Charity's annual
accounts 6,050 5,750

8. Staff costs

2023 2022
£ £
Wages and salaries 1,238,780 1,202,906
Social security costs 104,258 90,735
Contribution to defined contribution pension schemes 32,809 35,189
Subcontract and sickness cover 182,410 167,136
1,558,257 1,495,966

The average number of persons employed by the Charity during the year was as follows:

2023 2022
No. No.
Average head count 64 60

The number of employees whose employee benefits (excluding employer pension costs) exceeded £60,000 was:

2023 2022
No. No.
In the band £60,001 - £70,000 1 1

The key managment personnel of the Charity comprise the Trustees, the Chief Executive Officer and the personnel listed in the Trustees report. The total employee benefits of the key management personnel of the Charity were £222,000 (2022: £207,571).

9. Trustees' remuneration and expenses

During the year, no Trustees received any remuneration or other benefits (2022 - £NIL) .

Page 40

CINTRE During the year ended 31st March 2023, no Trustee expenses have been incurred (2022 - £NIL) . (A company limited by guarantee)

Page 41

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

10. Intangible assets

Cost
Additions
At 31st March 2023
Amortisation
Charge for the year
At 31st March 2023
Net book value
At 31st March 2023
At 31st March 2022
Develop-
ment
£
822
822
17
17
805
-

Page 42

(A company limited by guarantee)

CINTRE

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

11. Tangible fixed assets

Cost or valuation
At 1 April 2022
Additions
At 31st March 2023
Depreciation
At 1 April 2022
Charge for the year
At 31st March 2023
Net book value
At 31st March 2023
At 31st March 2022
Freehold
property
£
1,750,000
-
1,750,000
52,500
35,000
87,500
1,662,500
1,697,500
Long-term
leasehold
property
£
35,000
13,109
48,109
1,492
1,804
3,296
44,813
33,508
Plant and
machinery
£
81,542
2,267
83,809
65,846
6,247
72,093
11,716
15,696
Motor
vehicles
£
22,000
-
22,000
19,800
734
20,534
1,466
2,200
Total
£
1,888,542
15,376
1,903,918
139,638
43,785
183,423
1,720,495
1,748,904

The historic cost of freehold property is £959,535 (2022: £959,535).

Freehold property is represented by land and buildings at Cintre House (54 St. John's Road, Clifton) and in Via (72 Downend Road, Kingswood). The last independent full valuation was carried out on 28 September 2020 by David Chichester on behalf of Andrew Forbes Chartered Surveyors, on the basis of open market value.

The freehold property value has been reviewed by the Trustees as at 31 March 2023 who consider there to be no movement in the fair value during the year.

Page 43

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

12. Fixed asset investments

Cost or valuation
At 1 April 2022
Revaluations
At 31 March 2023
Net book value
At 31 March 2023
At 31 March 2022
13.
Debtors
Due within one year
Trade debtors
Other debtors
Prepayments and accrued income
14.
Current asset investments
CCLA Deposit fund
2023
£
146,610
2,727
83,142
232,479
2023
£
-
Unlisted
investments
£
7,203
(267)
6,936
6,936
7,203
2022
£
75,310
2,711
117,602
195,623
2022
£
85,000

Page 44

CINTRE (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

15. Creditors: Amounts falling due within one year

Trade creditors
Other taxation and social security
Other creditors
Accruals and deferred income
2023
£
42,567
27,478
8,487
51,554
130,086
2022
£
84,296
25,280
9,887
27,910
147,373

16. Contingent liability

The entity is currently involved in a legal case, of which the outcome is uncertain at the reporting date. As such, there have been no adjustments made to the financial statements in this regard.

17. Financial instruments

2023 2022
£ £
Financial assets
Financial assets measured at fair value through income and expenditure 168,288 242,991

Financial assets measured at fair value through income and expenditure comprise cash at bank and in hand.

Page 45

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

18. Statement of funds

Statement of funds - current year

Unrestricted
funds
Designated
funds
Capital fund
historical cost
Capital fund
revaluation
reserve
General funds
General Funds -
all funds
Total
Unrestricted
funds
Restricted
funds
Community Hub
The Big Lottery
Fund
Bungeee
Jumping Fund
National Lottery
Community
Fund
Quartet Grant-
KA-CSB
Quartet Grant-
MR-CSB
St James
charitable
Balance at
1st April
2022
£
905,913
842,831
1,748,744
279,871
2,028,615
2,196
609
121
5,843
600
2
Income
£
-
-
-
1,787,505
1,787,505
-
-
-
-
-
-
Expenditure
£
-
-
-
(1,831,648)
(1,831,648)
-
-
-
-
-
-
Transfers
in/out
£
-
-
-

(5,808)

(5,808)
-
-
-
-
-
-
Gains/
(Losses)
£
-
-
-

(267)

(267)
-
-
-
-
-
-
Balance at
31st March
2023
£
905,913
842,831
1,748,744

229,653

1,978,397
2,196
609
121
5,843
600
2

Page 46

CINTRE
foundation 2,500 (A company limited by guarantee)

-
(2,500)
- - -

Page 47

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

18. Statement of funds (continued)

Statement of funds - current year (continued)

Quartet Grant-
VK-CSB
Quartet
Community
Foundation-
David Salter
Bailey Thomas
National Grid
Quartet
NSC Bonus for
staff
Total of funds
Balance at
1st April
2022
£
182
(523
)
-
-
-
-
11,530
2,040,145
Income
£
-
-
10,000
9,880
4,554
5,600
30,034
1,817,539
Expenditure
£
-
-
-
(9,880)
-
(5,600)
(17,980)
(1,849,628)
Transfers
in/out
£
-
-
(10,000)
-
-
-
(10,000)
(15,808)
Gains/
(Losses)
£
-
-
-
-
-
-
-
(267)
Balance at
31st March
2023
£
182
(523)
-
-
4,554
-
13,584
1,991,981

Page 48

CINTRE (A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

18. Statement of funds (continued)

Bailey Thomas

A grant towards the interior refurbishment of Cintre House.

National Grid

A grant to provide support to vulnerable people affected by fuel poverty.

NSC Bonus

Grant to cover members of staff who worked in North Somerset as part of the Hospital Discharge grant.

Quartet Grant

A grant to improve the lives of local people who face difficulties and have limited access to appropriate or affordable service and support.

Hallmark Hume - Hub Activities

A grant was applied for to set up a Community Hub providing group activities for service users including IT skills training, art classes and music workshops.

The Big Lottery Fund

The Big Lottery Fund award was applied for to set up a cooking club to give service users the opportunity to cook nutritious meals, as well as socialise with others and learn to communally engage with food.

Bungee Jumping Fund

A grant was received towards Cintre community service activities, specifically in relation to running activities from Pintre Point Bristol.

National Lottery Community Fund

A grant was awarded to fund remote Wellbeing Virtual Café and provide a phone service to service users.

Quartet Grant CSB

A grant was awarded to purchase laptops for providing essential coherent, support remotely to vulnerable individuals.

Neighbourly Community

A grant awarded for works towards the Cintre House garden.

Page 49

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

18. Statement of funds (continued)

Statement of funds - prior year

Unrestricted
funds
Designated
funds
Capital fund
General funds
General funds
Total
Unrestricted
funds
historical cost
Capital fund
revaluation
reserve
Restricted
funds
Edward Gostling
Foundation
Dalal Lama
Trek- Health &
Fitness
Community Hub
Hallmark Hume
refurbishment
The Big Lottery
Fund
Balance at
1st April
2021
£
331,458
2,096,012
905,915
858,639
1,764,554
1,558
185
2,767
7,428
2,894
Income
£
1,703,057
1,703,057
-
-
-
-
-
-
-
-
Expenditure
£
(1,796,009)
(1,796,009)
-
-
-
-
-
-
-
-
Transfers
in/out
£
-
(15,808)
Gains/
(Losses)
£
23,096
23,096
-
-
-
-
-
-
-
-
Balance at
31st March
2022
£
279,871
2,028,617
-
-
2,196
-
609
905,915
842,831
1,748,746
18,269
2,461
(15,808)
(1,558)
(185)
(571)
(7,428)
(2,285)

Page 50

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

18. Statement of funds (continued)

Statement of funds - prior year (continued)

Bungeee
Jumping Fund
National Lottery
Community
Fund
Neighbourly
Community
Fund
Quartet Grant-
KA-CSB
Quartet Grant-
MR-CSB
St James
charitable
foundation
Quartet Grant-
VK-CSB
The production
factory London
Quartet
Community
Foundation-
David Salter
Total of funds
Balance at
1st April
2021
£
1,485
10,000
400
-
-
-
-
-
-
26,717
2,122,729
Income
£
121
-
-
1,000
904
2,500
430
200
-
5,155
1,708,212
Expenditure
£
-
-
-
(400)
(902)
-
(248)
-
(523)
(2,073)
(1,798,082)
Transfers
in/out
£
(1,485)
(4,157)
(400)
-
-
-
-
(200)
-
(18,269)
(15,808)
Gains/
(Losses)
£
-
-
-
-
-
-
-
-
-
-
23,096
Balance at
31st March
2022
£
121
5,843
-
600
2
2,500
182
-
(523)
11,530
2,040,147

Page 51

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

19. Summary of funds

Summary of funds - current year

Balance at
1st April
2022
£
Designated
funds
1,748,744
General funds
279,871
Restricted funds
11,530
2,040,145
Summary of funds - prior year
Balance at
1st April
2021
£
Designated
funds
1,764,554
General funds
331,458
Restricted funds
26,717
2,122,729
Income
£
-
1,787,505
30,034
1,817,539

Income
£
-
1,703,057
5,155
1,708,212
Expenditure
£
-
(1,831,648)
(17,980)
(1,849,628)
Expenditure
£
-
(1,796,009)
(2,073)
(1,798,082)
Transfers
in/out
£
-
(5,808)
(10,000)
(15,808)
Transfers
in/out
£
(15,808)
18,269
(18,269)
(15,808)
Gains/
Balance at
31st March
(Losses)
2023
£
£
-
1,748,744
(267)
229,653
-
13,584
(267)
1,991,981
Gains/
Balance at
31st March
(Losses)
2022
£
£
-
1,748,746
23,096
279,871
-
11,530
23,096
2,040,147

20. Analysis of net assets between funds

Analysis of net assets between funds - current year

Tangible fixed assets
Intangible fixed assets
Fixed asset investments
Current assets
Creditors due within one year
Total
Restricted
funds
2023
£
-
-
-
13,584
-
13,584
Unrestricted
funds
2023
£
1,720,495
804
6,936
380,248
(130,086)
1,978,397
Total
funds
2023
£
1,720,495
804
6,936
393,832
(130,086)
1,991,981

Page 52

CINTRE

(A company limited by guarantee)

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

20. Analysis of net assets between funds (continued)

Analysis of net assets between funds - prior year

Tangible fixed assets
Fixed asset investments
Current assets
Creditors due within one year
Total
Restricted
funds
2022
£
-
-
11,530
-
11,530
Unrestricted
funds
2022
£
1,748,904
7,203
419,881
(147,373)
2,028,617
Total
funds
2022
£
1,748,904
7,203
431,411

(147,373)
2,040,147

21. Reconciliation of net movement in funds to net cash flow from operating activities

Net expenditure for the year (as per Statement of Financial Activities)
Adjustments for:
Depreciation charges
Amortisation charges
(Gains)/losses on investments
Dividends, interests and rents from investments
Increase in debtors
Increase/(decrease) in creditors
Prior year transfer of depreciation to capital fund
Net cash used in operating activities
2023
£
(32,356)
43,785
17
267
(993)
(36,856)
(17,286)
~~(15,808~~)
(59,230)
2022
£
(66,777)
27,332
-
(23,096)
(3,547)
(60,523)
40,814
~~-~~
(85,797)

Page 53

(A company limited by guarantee)

CINTRE

NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2023

22. Analysis of cash and cash equivalents

Cash in hand
Total cash and cash equivalents
2023
£
2022
£
161,353
150,788
161,353
150,788

23. Analysis of changes in net debt

Cash at bank and in hand
Liquid investments
At 1st April
2022
£
150,788
85,000
235,788
Cash flows
At 31st
March 2023
£
10,565
£
161,353
(85,000)
-
(74,435)
161,353

Page 54