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2025-03-31-accounts

Outreach 3-Way

(A Charitable Company Limited by Guarantee)

Report and Financial Statements

for the year ended

31 March 2025

Better Lives for More People

Company Registration Number: 01474488 Charity Registration Number: 278140

Outreach 3-Way Contents

Pages
Advisors and Other Information 3
Trustees’ Report incorporating Directors’ and Strategic Report 4-13
Independent Auditor’s Report to the Members of Outreach 3-Way 14-17
Statement of Financial Activities 18
Balance Sheet 19
Notes to the Financial Statements 20-31

2 Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Advisors and Other Information

Trustees Nick Baldwin CBE (Chair)
Rachael Dodgson
Supriya (Sherry) Malik
Angela McNab
Noah Franklin
Shahana Khan OBE
Huw John
Richard Crompton, QPM
Kevin Hogarth
Matthew Campion
Richard Webb
Company Secretary Joanne Greenbank
Executive Directors Rachael Dodgson Group Chief Executive Officer
Ian Goodacre Group Chief Financial Officer
(Resigned 2 April 2024)
Clive Bassett Group Chief Financial Officer
(Appointed 2 April 2024)
Stella Cheetham Group Director of People and Organisational
Development (retired 9thMay 2025)
Julia Ashley Chief Housing and Communications Officer
Sinéad McHugh-Hicks Managing Director
Rhoda Iranloye Group Chief Quality, Governance and Lived
Experience Officer
Benedict Sutton Group Chief Digital and Information Officer
Helen Orford Group Commercial Director
Sam Smith Group People Officer (appointed 5thMay
2025)
Principal and Ground Floor
Registered Office Building 1230 Arlington Business Park, Theale
Reading, RG7 4SA
Bankers National Westminster HSBC UK Bank Plc
Bank Plc Level 7, Thames Tower
Unit L11, The Oracle Station Road
Shopping Centre Reading, RG1 1LX
Reading, RG1 2AG
Solicitors Anthony Collins Trowers & Hamlins
Solicitors 3 Bunhill Row, London, EC1Y EYZ
134 Edmund Street
Birmingham, B3 2ES DAC Beachcroft
25 Walbrook, London, EC4N 8AF
Auditor Crowe LLP
2nd Floor, 55 Ludgate Hill
London, EC4M 7JW

Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

The Trustees present their report and the audited financial statements for the year ended 31 March 2025. Reference and administrative information set out on page 3 forms part of this report. The financial statements comply with current statutory requirements, the memorandum and articles of association and the Statement of Recommended Practice – Accounting and Reporting by Charities.

These financial statements have been prepared in accordance with UK Generally Accepted Accounting Practice (UK GAAP) including Financial Reporting Standard 102 (FRS 102) and Charities SORP 2019. These financial statements have been prepared on a historical cost basis and are presented in Sterling (£).

Structure, Governance and Management

Outreach 3-Way (‘the Charity’) is a charitable company limited by guarantee. It was established in 1979 and incorporated and registered as a charity in 1980. Outreach 3-Way is a member of the Dimensions Group and recognises Dimensions (UK) Limited as the Parent. The principal activity and objective of the Charity is the provision of personalised support with housing.

Outreach 3-Way provides a wide range of services for adults with learning disabilities and autistic people, including those with complex needs or behaviours of distress. The Charity enables people to be part of their community and to make their own choices and decisions about their own lives.

The Board and its Role

The governing body of Outreach 3-Way is the Board of Trustees whose members are non-executive and unpaid. Trustees are Directors of the Charity under the Companies Act 2006, as well as being charity Trustees. The Board has overall responsibility for the strategy, administration, and control of the activities of the Charity. Trustees who served during the year are listed on page 3.

The full Board met five times during the year (four full meetings, and one joint meeting with the Dimensions Council – a group of people with learning disabilities and autistic people who are supported by, or are tenants of Dimensions. The Dimensions Council speak up about national issues and work in partnership with the Board.) The Board followed an agreed agenda for the full meetings with various standing matters, including full reporting of management accounts, review of the strategic risk register, and annual review of the register of interests. Attendance at the Board was as follows:

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Outreach 3 Way Board 13-Jun-24 22-Aug-24 28-Nov-24 27-Mar-25
Nick Baldwin, Chair Attended Attended Attended Attended
Angela McNab Apologies Attended Apologies Attended
Huw John Attended Attended Attended Attended
Kevin Hogarth Attended Attended Attended Attended
Matt Campion Apologies Attended Attended Apologies
Noah Franklin Apologies Attended Attended Attended
Rachael Dodgson Attended Attended Attended Attended
Richard Crompton Attended Attended Apologies Apologies
Richard Webb Attended Attended Attended Attended
Shahana Khan Apologies Attended Attended Attended
Sherry Malik Attended Attended Apologies Attended
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Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

The Board does not seek to become involved in operational matters but to set strategic objectives in line with recommendations by the Executive Team. The Board has access, at the expense of the Charity, to any professional services it may reasonably require to fulfil its statutory duties.

Outreach 3-Way is a subsidiary of Dimensions (UK) Limited and, as such, reports to the Dimensions Group Board.

The Group Board has systems in place, supported by a themed committee and panel structure, to ensure that it achieves appropriate oversight of objectives that support the governance of the whole Group, including strategic risk oversight and value for money.

The following Committees and Panels provide oversight and scrutiny for the Outreach 3-Way Board:

Governance Review

The Board, Committees and Panels carry out annual Effectiveness Reviews internally and commission a triennial external governance review, which is being carried out in 2025.

During 2024/2025, the following were identified as areas to strengthen our approach in under the National Housing Federation’s Code of Governance (which the Group follows), including:

The 2025 external Governance Review will have a particular focus on the Committee structure and to ensure the improvements we have made around oversight and scrutiny of the Group’s housing function is robust and fit for purpose. The action plan to implement the recommendations will begin in September 2025 once the report has been received by the Board (in August 2025).

The Non-Executive appraisal policy outlines the process of the annual performance review of overall performance and effectiveness of the Boards and a review of the performance, contribution, and effectiveness of individuals, which includes 360-degree peer feedback.

Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

Training for Trustees

Trustees are able to attend appropriate training at the expense of the organisation to help them fulfil their Board role most effectively. Trustees complete GDPR, Fraud Awareness and Safeguarding Adults training online, as well as being invited to specific topic Members Briefings, most recently on topics including cyber security and regulatory updates. Learning and development needs are also identified through appraisal and the annual effectiveness reviews.

Recruitment of New Trustees

New Trustees are recruited when a need for new Trustees is identified following the annual skills audit or when an individual leaves in line with a Group Non-Executive Recruitment & Succession Policy. An agency is used to source suitable candidates, and the process includes the provision of supporting statements, and confirmation of their eligibility to act as Charity Trustee. No new Trustees were recruited during the year.

The recruitment process includes informal meetings with members of the Group Executive Team, visits to homes and panel interviews, including with experts by experience. The Board seeks to attract a diverse range of membership in terms of interest, culture, and background, most appropriately reflecting the richness and diversity of the communities served by the Charity.

Risk Management

The Board discusses and assesses the risk to which the Charity is exposed in line with the Group Risk Management & Assurance Framework (which was reviewed in 2023). There are clearly defined management responsibilities for the identification, evaluation, and control of significant strategic risks in line with the Group approach, with continuous risk assessment and active management of business risks, including the maintenance of a strategic risk map, which identifies the controls and assurances in place, and highlights any gaps requiring further action. The Board discusses this at each meeting. Risk Strategy and its management is discussed in more detail in another section of this financial report.

Colleague Involvement

All colleagues receive regular one-to-one supervision meetings and annual appraisals with their line manager. There are also regular team meetings, locality management meetings and senior team meetings. The Charity has a colleague forum and a health and safety forum that include colleague representatives from each locality.

Colleagues’ views are gathered and collated through these various media and contribute to service improvement plans to ensure that the teams are constantly moving forward. These plans, in turn, contribute to the Charity’s business plan.

Modern Slavery and Human Trafficking Statement

Outreach 3-Way is committed to preventing modern slavery in its corporate activities and supply chains. The Group’s full statement can be found on the Dimensions website at www.dimensions-uk.org.

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Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Trustees’ Report

Relationships with Other Organisations

Outreach 3-Way seeks to work in partnership with other organisations whenever such partnerships enable additional services to be provided or the current support provision to be enhanced.

As a support and housing provider, the Charity has formed partnerships with the Diocese of Chichester, Transform, Clarion and Southdown Housing in order for additional services to be provided. In these partnerships, the organisations take on the role of housing provider, enabling Outreach 3-Way to provide support and assistance to those who need it.

Changes to the West Sussex County Council Day Services contract has led to a change in the way Outreach 3 Way partners with other organisations. The My Network Consortium no longer exists, and the prevention services are now delivered as part of the new day services contracts. Outreach 3 Way continues to provide support to the people with learning disabilities, that were included in this contract, with little or no assessed need, who would otherwise have fallen outside the remit of regular social care provision. Although there is no active consortium Outreach 3 Way strives to maintain links with other support providers to share information and best practice.

Outreach 3-Way has many links and partnerships with local organisations, groups, and schools such as: Manor Green, and the Gatwick Diamond Business Consortium that links local businesses together via network events.

As part of its Crawley based community hub activities Outreach 3-Way has made and continues to make connections with numerous community centres and organisations creating greater community involvement for people supported and enabling volunteering and Job opportunities for people supported. Additionally Outreach 3-Way engages in charitable fundraising to support projects, through this work the Charity has historically created partnerships with local organisations such as the Co-Op, MNH, and Thales helping raise awareness of the services we provide and creating opportunities for employment for the people we support.

Objectives and Activities

The Charity’s vision is even better lives for even more people. Its mission is to provide high quality personalised support for people with learning disabilities and autism, helping them to be actively engaged with, and contribute to, their communities.

The Charity’s values are:

----- Start of picture text -----
Ambition seeking to help people reach their potential
Respect showing people respect and recognising that their unique contribution adds
value to all
Courage being guided by the courage of our convictions to make a difference
Integrity ensuring that what we do is grounded in what we believe
Partnership working with others to achieve more for people
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Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

Dimensions’ 2027 refreshed strategy is underpinned by the following strategic pillars:

Quality Better lives; impact for our sector
Reputation Valued by stakeholders; a Group people want to work for and with
Scale Supporting more people; ability to invest and deliver economies of scale
Capacity Capacity and capability to deliver where and when it matters
Sustainability Sustainable for stakeholders; resilient in our environment

Dimensions’ vision, mission and strategic pillars provide a framework for its continuing development.

The Charity continues to develop its capacity and expertise to provide a range of services for people with particular needs such as autism, complex needs and behaviours of distress, young people in transition and people who wish to live independently.

Achievements and Performance

Delivery of Public Benefit

Outreach 3-Way, in accordance with its objects, benefits people with learning disabilities in the East/West Sussex area. The majority of its funding comes from the local authority, West Sussex County Council (WSCC) with some additional services funded by Brighton and Hove City Council, and therefore most of its beneficiaries are referred to it via these local authorities and the Integrated Care Board. The Charity is able to offer places in its day centre, community hubs, residential properties, short break scheme, outreach and supported living schemes to individuals not funded by the local authority, however, a cost is still attached to those placements. The Charity aims to keep placement fees to the minimum required to cover the Charity’s costs and commensurate with the local authority funding rates.

The Charity also supports people who have individual budgets and choose to spend some, or all, in accessing the Outreach 3-Way support provision. It interacts with people with learning disabilities, their parents and families and commissions brokers to enable personalised support to be purchased.

Outreach 3-Way continues to work in a way that is personalised, having delivered support to people based on their bespoke needs and wishes, offering choice and control in all aspects of support delivery.

The Trustees consider that they have complied with the duty in the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission.

Achievements

The information below looks at what the Charity has achieved compared with the objectives that it stated last year, plus other notable achievements.

Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

2024/25 continued the work to return to business as usual following the challenges of the pandemic and the ongoing challenges presented by the current economic climate in social care.

Notable achievements in the last year include:

A complex needs support provision developed in collaboration with Brighton and Hove City Council (BHCC) and Sussex Integrated Care Board (ICB) has been successful in reducing the level of support the individual supported requires offering a saving to the local authority and public purse. The person supported has also been supported to move into new accommodation owned by the Charity that represents a safe tenancy and long-term housing solution for them. Additionally, the team supporting have been trained in BSL and have all achieved Level 2 award which is key in maintaining communication with the person supported and reducing behaviours of distress as well as improving communication between deaf and hearing colleagues.

Outreach 3-Way has continued to evolve its approach to providing day services. The majority of our day support is now provided via community hubs based in Crawley and sessions include; travel training, voluntary work, and social/wellbeing groups. Work continues to negotiate a position with the local authority in relation to Day Services and the failed procurement exercise. Day services and My Network/My Network+ have continued to operate while negotiation has been ongoing with the West Sussex County Council the Local Authority. The Local Authority have now indicated they will not be going to tender for this contract and are looking to a direct award to continue the existing support provision. The time frames of this award will run in line with the contracts issued under the original procurement exercise, however a contract price is yet to be agreed.

The work completed last year in collaboration with the NHS, a project to produce better information on cancer related conditions, with a focus on information presented in an accessible video format has led to further opportunities and the day service team are working on more accessible videos to help improve services for people with disabilities.

Outreach 3 Way has completed an organisational exercise to transition from paper-based support plans to digital support plans using its Iplanit platform. This has helped give real-time access to support plans and records and aids remote monitoring of the records helping to inform and improve organisational processes and reporting. A wider programme of digital transformation is ongoing with a number of new IT systems being integrated in our operation support delivery to give greater oversite of support delivery and performance against Key objectives.

The two Care Quality Commission (CQC) registered Domiciliary Care services in Outreach 3-Way inspected by CQC under the Health and Social Care Act remain rated as “Good” overall in meeting the Fundamental Standards. Additionally, our three registered care homes also continue to be rated as “Good” overall by CQC.

We have not had an inspection from CQC for either Domiciliary Care registration in the last year.

The Charity continues to seek opportunities for partnership working by exploring the benefits of offering the use of its Ifield site to potential partners as the land at the site is well maintained and due to the recent award of planning permission for redevelopment of facilities in the footprint of the demolished building is prime for use by others, particularly for educational purposes. WSCC education department

Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

have identified the site as a prime opportunity to develop a satellite education provision linked to Manor Green a nearby special educational college and School. Work is ongoing to explore the potential to lease part of the site for this aim.

Fundraising and PR

Since the end of March 2024, we have totalled a net figure of £10k (2024: £3k) in regard to fundraising donations.

Plans for Future Periods

West Sussex County Council (WSCC), the commissioning authority for the majority of our services across West Sussex, is looking to commission a direct award contract for our current Day Service and My Network prevention contracts with a projected start date for a new contract midway through 2025.

As part of this, work is underway to secure a longer-term central hub solution to enable all of our support provision to be provided in the heart of the community, including the support we provide to people with more profound learning and physical disabilities.

We continue to explore potential options for redeveloping the support provision on the Charity’s site in Goffs Park, Crawley, to be able to offer our short breaks provision to a wider cohort of people with learning disabilities and/or complex physical and behavioural needs. However, this would be dependent on investment or securing capital funding from the sale of the Ifield site and or investment by the Local Authority.

Outreach 3-Way continues to evolve its systems and processes as part of its commitment to improving operational efficiency identified via our Target Operating Model work. This includes new digital platforms for our finance systems and a new online system for managing all staffing related processes. These will enable greater oversite and reporting of key data sets and performance indicators.

Financial Review

The net movement in funds for the year ended 31 March 2025 was a deficit of £144k (2024: £184k surplus). As detailed in note 16, the parent company, Dimensions UK, apportioned and charged central overhead costs, including depreciation, of £977k (2024:£863K) to Outreach 3-Way.

The increase in recharge this year follows a Group Board decision to invest from retained surpluses in upgrading systems and IT Infrastructure. The group therefore has increased depreciation as these assets are written off. For the subsidiaries including O3W their proportion of the asset depreciation is included in the increased recharge of overheads.

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Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Trustees’ Report

Strategic Risks and their management

The following risks represent those observed as significant by the Trustees, summarised as follows:

Workforce – the increasing National Living Wage continues to put a pressure on our ability to compete for workforce in a candidate led market however we continue to work in partnership to influence and raise the importance of fair pay for social care workers.

We maintain an ongoing focus is workforce engagement. Dimensions invests in the training, development, and wellbeing of colleagues to ensure that the right resources are available to support them. We utilise many opportunities to listen to our colleagues and are committed to act on their feedback, a strategy which has resulted in our accreditation as a Great Place to Work for six years in a row.

Reduced public spending – the sector that the organisation operates in continues to undergo significant and radical change and it is clear that public services in the UK will remain under intense financial pressure for many years. Dimensions has responded to the financial pressures through continuing to seek efficiencies and improve productivity, which has enabled it to proportionately reduce its overhead and operational costs whilst protecting the support that it provides to people. The organisation also manages liquidity risk via a revolving credit facility.

Regulation and Quality – the expectations of Dimensions’ customers and stakeholders regarding service quality are increasing, furthermore regulatory frameworks are continuing to evolve. In particular, the Group’s main regulators, the Care Quality Commission (CQC) and the Charity Commission have higher expectations of leadership and governance. We continue to keep Quality at the heart of everything that we do, ensuring that we maintain and embed best practice that is in line with our values and the requirements of our regulators. We ensure that actions to mitigate against adverse events are implemented, monitored and lessons are learned.

Sustainability and Business Systems – We maintain an ongoing focus to ensure the Group stays sustainable in a fast-moving environment of improved technology, business systems and cyber risks. We are investing in improving the Group’s enterprise and information systems to ensure we have the right architecture to support the organisation’s performance with better data, better reporting, and better integration.

The Group has developed plans to mitigate these risks.

Reserves Policy

The Trustees are aware that the Charity must balance the need to build sufficient reserves to maintain financial stability with meeting the costs of delivering its charitable objects. The target is to retain reserves equivalent to three months’ expenditure, equating to around £1,900k, which the Trustees believe would tide the Charity over should there be any unexpected interruptions to regular funding.

At 31 March 2025, Outreach 3-Way was meeting its reserves policy with unrestricted income funds of £4,897k (2024: £5,041k). It’s cash balance at 31 March 2025 was £541k (2024: £1,263k).

Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

The Trustees believe that this puts Outreach 3-Way in a good position for the future and that future incoming resources will be sufficient to meet the needs of the Charity in delivering its charitable objects.

As at the 31 March 2025 there were no restricted reserves (2024: Nil) that were not available for the general purposes of the charity.

Going Concern

Outreach 3-Way is forecasting a surplus for next year from its main operational activities and has sufficient cash in the bank to provide adequate resources for the group’s day-to-day operations.

The Board have approved a budget for 2025/26, which is incorporated into the Group’s budget and cashflows, which indicates that, taking account of reasonably possible downsides, the Charity will have sufficient funds to meet its liabilities as they fall due for at least 12 months from the date of approval of the financial statements. On this basis, and after making appropriate enquiries, reviewing the annual Group stress test activity and the refreshed 2027 Group Strategic plan (both of which consider the Charity and its part in the Group) the Board confirm (taking account of changes arising from the current economic/resourcing environment challenges) that they have a reasonable expectation that the Charity has adequate resources to continue in its operational existence for the foreseeable future. For this reason, the Board continues to adopt the going-concern basis in preparing the financial statements.

Statement of Trustees’ Responsibilities in Respect of the Trustees’ Annual Report and the Financial Statements

The Trustees are responsible for preparing the Trustees’ Annual Report and the financial statements in accordance with applicable law and regulations.

Company law requires the Trustees to prepare financial statements for each financial year. Under that law they are required to prepare the financial statements in accordance with UK Accounting Standards and applicable law (UK Generally Accepted Accounting Practice), including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland .

Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the charitable company and of the income and expenditure for that period. In preparing these financial statements, the Trustees are required to:

Annual Report and Financial Statements for the year ended 31 March 2025

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Outreach 3-Way Trustees’ Report

The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the charitable company’s transactions and disclose with reasonable accuracy at any time the financial position of the charitable company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are responsible for such internal control as they determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error, and have general responsibility for taking such steps as are reasonably open to them to safeguard the assets of the charitable company and to prevent and detect fraud and other irregularities.

The Trustees are responsible for the maintenance and integrity of the corporate and financial information included on the charitable company’s website. Legislation in the UK governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions.

Provision of Information to Auditor

The Directors who were in office on the date of approval of these financial statements have confirmed, as far as they are aware, that there is no relevant audit information of which the auditor is unaware. Each of the Directors has confirmed that they have taken all the steps that they ought to have taken as Directors in order to make themselves aware of any relevant audit information and to establish that it has been communicated to the auditor.

This confirmation is given and should be interpreted in accordance with the provision of s418 of the Companies Act 2006.

Auditor

A resolution to re-appoint Crowe LLP will be proposed at the forthcoming annual general meeting.

Approved by the Board of Trustees and signed on its behalf by:

…………………..

Nick Baldwin CBE

Chair

14[th] August 2025

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Annual Report and Financial Statements for the year ended 31 March 2025

Crowe LLP Independent Auditor’s Report to the Members of Outreach 3-Way

Opinion

We have audited the financial statements of Outreach 3-Way (‘the charitable company’) for the year ended 31 March 2025 which comprise Statement of Financial Activities, the Balance Sheet and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice).

In our opinion the financial statements:

Basis for opinion

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Conclusions relating to going concern

In auditing the financial statements, we have concluded that the trustee's use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charitable company's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Other information

The trustees are responsible for the other information contained within the annual report. The other information comprises the information included in the annual report, other than the financial statements and our auditor’s report thereon. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon.

Annual Report and Financial Statements for the year ended 31 March 2025

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Crowe LLP Independent Auditor’s Report to the Members of Outreach 3-Way

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

Opinions on other matters prescribed by the Companies Act 2006

In our opinion based on the work undertaken in the course of our audit

the information given in the trustees’ report, which includes the directors’ report and the strategic report prepared for the purposes of company law, for the financial year for which the financial statements are prepared is consistent with the financial statements; and

the strategic report and the directors’ report included within the trustees’ report have been prepared in accordance with applicable legal requirements.

Matters on which we are required to report by exception

In light of the knowledge and understanding of the charitable company and their environment obtained in the course of the audit, we have not identified material misstatements in the strategic report or the directors’ report included within the trustees’ report.

We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion:

adequate and proper accounting records have not been kept; or

the financial statements are not in agreement with the accounting records and returns; or

certain disclosures of trustees' remuneration specified by law are not made; or

we have not received all the information and explanations we require for our audit;

Responsibilities of trustees

As explained more fully in the trustees’ responsibilities statement set out on page 11, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so.

Annual Report and Financial Statements for the year ended 31 March 2025

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Crowe LLP Independent Auditor’s Report to the Members of Outreach 3-Way

Auditor’s responsibilities for the audit of the financial statements

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

Details of the extent to which the audit was considered capable of detecting irregularities, including fraud and non-compliance with laws and regulations are set out below.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report.

Extent to which the audit was considered capable of detecting irregularities, including fraud

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We identified and assessed the risks of material misstatement of the financial statements from irregularities, whether due to fraud or error, and discussed these between our audit team members. We then designed and performed audit procedures responsive to those risks, including obtaining audit evidence sufficient and appropriate to provide a basis for our opinion.

We obtained an understanding of the legal and regulatory frameworks within which the charitable company operates, focusing on those laws and regulations that have a direct effect on the determination of material amounts and disclosures in the financial statements. The laws and regulations we considered in this context were the Companies Act 2006, together with the Charities SORP (FRS102) 2019. We assessed the required compliance with these laws and regulations as part of our audit procedures on the related financial statement items.

In addition, we considered provisions of other laws and regulations that do not have a direct effect on the financial statements but compliance with which might be fundamental to the charitable company’s ability to operate or to avoid a material penalty. We also considered the opportunities and incentives that may exist within the charitable company for fraud. The laws and regulations we considered in this context for the UK operations were Care Quality standards, General Data Protection Regulation (GDPR), Health and safety legislation, and Employment legislation.

Auditing standards limit the required audit procedures to identify non-compliance with these laws and regulations to enquiry of the Trustees and other management and inspection of regulatory and legal correspondence, if any.

We identified the greatest risk of material impact on the financial statements from irregularities, including fraud, to be within the timing of recognition of income and the override of controls by management. Our audit procedures to respond to these risks included enquiries of management, internal audit, legal counsel and the Group Audit & Risk Committee about their own identification and assessment of the risks of

Annual Report and Financial Statements for the year ended 31 March 2025

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Crowe LLP Independent Auditor’s Report to the Members of Outreach 3-Way

irregularities, sample testing on the posting of journals and revenue, reviewing accounting estimates for biases, reviewing regulatory correspondence with the Charity Commission and Care Quality Commission and reading minutes of meetings of those charged with governance.

Owing to the inherent limitations of an audit, there is an unavoidable risk that we may not have detected some material misstatements in the financial statements, even though we have properly planned and performed our audit in accordance with auditing standards. For example, the further removed noncompliance with laws and regulations (irregularities) is from the events and transactions reflected in the financial statements, the less likely the inherently limited procedures required by auditing standards would identify it. In addition, as with any audit, there remained a higher risk of non-detection of irregularities, as these may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal controls. We are not responsible for preventing non-compliance and cannot be expected to detect noncompliance with all laws and regulations.

Use of our report

This report is made solely to the charitable company’s members, as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company’s members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company’s members as a body, for our audit work, for this report, or for the opinions we have formed.

…………………………………

Julia Poulter

Senior Statutory Auditor

For and on behalf of Crowe U.K. LLP

55 Ludgate Hill, London

EC4M 7JW

Statutory Auditor 28th August 2025

17

Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Statement of Financial Activities for the year ended 31 March 2025

Note
Unrestricted
Funds
2025
£’000
Restricted
Funds
2025
£’000
Income
Incoming resources generated from
activities:
Activities for generating funds
1
-
Incoming resources from charitable
activities:
Fees for support services
2
7,552
-
7,553
-
Expenditure
Charitable activities:
Provision of person-centred support
3
(7,697)
-



(Deficit)/Surplus for the year
4
(144)
-
Reconciliation of funds:
Funds as at 1 April
5,041
-
Transfer from restricted to
unrestricted funds
-
-
Funds as at 31 March
4,897
-
The figures above relate to continuing activities.
Total
Funds
2025
£’000
1
7,552
7,553
(7,697)

(144)
5,041
-
4,897
Total
Funds
2024
£’000
2
7,673
7,675
(7,491)
184
4,857
-
5,041

The accompanying notes from pages 20 - 31 form part of these financial statements.

Annual Report and Financial Statements for the year ended 31 March 2025

18

Outreach 3-Way Company Registration Number 01474488 Charity Registration Number 278140 Balance Sheet as at 31March 2025

Note
Fixed assets:
Tangible assets
7
Current assets
Debtors
8
Cash at bank and in hand
Asset held for sale
7
Total Current assets
Liabilities:Current liabilities
9
Net current assets
Total assets less current liabilities
Provisions for liabilities
11
Total net assets
Unrestricted income funds
Total charity funds
2025
£’000
2,526
4,622
541
-
5,163
(2,792)
2,371
4,897
-
4,897
4,897
4,897
2024
£’000
1,708
1,720
1,263
813
3,796
(459)
3,337
5,045
(4)
5,041
5,041
5,041

The accompanying notes from pages 20 – 31 form part of these financial statements. The financial statements were approved by the Trustees and authorised for issue on 14[th] August 2025 and signed on their behalf by:

……………………………. ……………………………. Nick Baldwin CBE Joanne Greenbank Chair Company Secretary

19

Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

1 Accounting policies

Basis of preparation

The financial statements have been prepared on a going concern basis in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) (effective 1 January 2019) – (Charities SORP (FRS 102)), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006.

The board, after reviewing the charitable company budgets for 2025/26, which is incorporated into the Group’s budget and cashflows, and the group’s medium term financial position as detailed in the 2027 refreshed strategy, is of the opinion that, taking account of severe but plausible downsides, the Charity will have sufficient funds to meet its liabilities as they fall due for a period of at least 12 months from the date of approval of these accounts. The Board therefore continues to adopt the going concern basis in preparing the annual financial statements.

Outreach 3-Way meets the definition of a public benefit entity under FRS 102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy note(s).

Income recognition

Fees for support services

Fees for support services represent care charges and grants receivable from Integrated Care Boards (ICBs) and local authorities, under grant funding agreements, for services provided in the year by Outreach 3-Way for care and supported living, including Supporting People grants and charges to residents. Care charges and revenue grants from local authorities are recognised when the Charity has entitlement to the funds, any performance conditions attached to the item(s) of income have been met, it is probable that the income will be received, and the amount can be measured reliably.

Income received in advance for the provision of specified services is deferred until the criteria for income recognition are met (see note 10).

Income from rents and service charges

Rent receivable under a tenancy agreement is recognised on an accrual basis when residents have occupied the leased accommodation for the agreed period of time, at the amount measured in relation to the terms of the lease agreement.

Donations

Donations are recognised when the Charity receives notification that the donation has been received in cash. Legacies are recognised on accrual basis, upon notification that the Charity is entitled to the funds and it is probable that the amounts will be received and the amount can be measured reliably. Material legacies receivable at year end are included at their probable value.

Annual Report and Financial Statements for the year ended 31 March 2025

20

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

Apportionment of direct staff, occupancy, and other costs

Direct staff, occupancy and other costs have been apportioned to the relevant section of the Income and Expenditure account on the basis of costs of the staff engaged on operations dealt with in these financial statements.

Fixed assets and depreciation

All assets are stated at cost less depreciation with the exception of donated assets, which are initially included at their fair value as at the date of donation. Assets having a value below £1,000 are not capitalised but are expensed through the income and expenditure account. No depreciation is charged on freehold land.

Where an asset comprises two or more major components which have substantially different useful economic lives, each component is depreciated separately over its useful economic life.

Depreciation of tangible fixed assets is charged in annual instalments, on a straight-line basis, commencing from the date of acquisition, at rates estimated to write off their cost less any residual value over the expected useful lives which are as follows:

Years
Building/Structure (New) 100
Building/Structure (Existing) 80
Pitched roof coverings 80
Windows and doors 40
Electrical installations 40
Bathrooms 20
Boilers 15
Kitchen and utility rooms 10
Furniture, fittings, and office equipment 3-7

Any assets that are impaired in value are written down to their recoverable amount.

Freehold land is not depreciated.

The Charity has assessed whether there is any indication that any asset may be impaired and has found none at the end of the reporting period (2024: nil).

Expenditure

All expenditure including support costs, other than that which has been capitalised, is recognised on an accrual’s basis. Expenditure includes VAT which cannot be recovered and is reported as part of the expenditure to which the VAT relates.

Expenditure is apportioned on the following basis:

Annual Report and Financial Statements for the year ended 31 March 2025

21

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

Governance costs relate to the costs of running the Charity as a statutory body and include audit fees, certain legal and professional fees, and the costs of Trustee and member meetings. No support costs are allocated to governance costs as any allocation would be immaterial.

Voluntary Income

In relation to fundraising income, the Trustees confirm that all fundraising activities (including day to day spending of same) are managed internally, without involvement of commercial participators, fundraisers or third parties. The charity has received no complaint as in relation to fundraising activities in the current year (2024: nil). Individuals are not approached for funds hence the Charity does not consider it necessary to design any specific procedures to monitor such activities including those designed to protect vulnerable people.

Operating leases

Under section 20 of FRS 102, the Charity classifies the lease of properties and vehicles as operating leases; the title to the properties and vehicles remains with the lessor. The property leases are for five years or less, whilst the economic life of such properties is normally sixty years. Rentals paid under operating leases are charged against income on a straight-line basis over the lease term.

Debtors

Trade and other debtors are recognised at the settlement amount due after any trade discount offered. Management assesses recoverability of trade debts and provisions are applied on debts deemed doubtful of recovery in line with the Group’s policy as follows:

Less than 180 days 0%
181 days to 360 days 50%
Above 360 days 100%

Creditors and provisions

Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due.

Restricted funds

Any income received that is restricted as to its use is credited to a restricted fund.

Annual Report and Financial Statements for the year ended 31 March 2025

22

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

Unrestricted funds

Unrestricted funds represent those assets, which may be used at the Trustees’ discretion for any purpose consistent with the aims of the Charity.

Transfers between funds

Transfers are made between funds as follows:

Pension costs

The Charity operates defined contribution pension schemes for employees directly employed and those whose costs are recharged to the Charity from the Group. The costs under these schemes are charged to the income and expenditure account as incurred.

Significant judgements and estimates

To prepare the accounts, trustees and management have made judgments and estimates. The most significant are:

In the view of the Trustees, no assumptions concerning the future of estimation uncertainty affecting asset and liabilities at the balance sheet date are likely to result in a material adjustment to their carrying amounts in the next financial year.

Statement of cash flows

Outreach 3-Way has taken advantage of the disclosure exemption granted to qualifying entities under FRS 102 from Section 7: Statement of Cash Flows and accordingly no statement of cash flows has been produced. The cash flow of the Charity is included within the group cash flow in the statutory accounts of its parent, Dimensions (UK), and further details on how to view these accounts can be found in note 18 of these accounts.

Annual Report and Financial Statements for the year ended 31 March 2025

23

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

2 Provision of Person-Centred Support Income

Fees for support services
Charges for support services (grants)
Related income
Rent charges
Other
3 Provision of Person-Centred Support
Staff costs (note 5)
Occupancy costs
Other costs
Depreciation
Governance costs
Total
2025
£’000
7,186
7,186
344
22
7,552
2025
£’000
5,365
924
1,327
66
15
7,697
2024
£’000
7,329
7,329
329
15
7,673
2024
£’000
5,002
860
1,541
73
15
7,491

24

Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

4 Net Income for the Year
This is stated after charging/(crediting):
Depreciation
Audit of financial statements
Operating leases
5 Staff
2025
Number
2024
Number
Headcount
Headcount
Average Number of Employees
Staff directly providing person-centred
support
198
205
Support services
4
4
_
_


202
209
FTE: Full Time Equivalent.
Employment costs
Wages and salaries
Social security costs
Pension costs
__*
4 Net Income for the Year
This is stated after charging/(crediting):
Depreciation
Audit of financial statements
Operating leases
5 Staff
2025
Number
2024
Number
Headcount
Headcount
Average Number of Employees
Staff directly providing person-centred
support
198
205
Support services
4
4
_
_


202
209
FTE: Full Time Equivalent.
Employment costs
Wages and salaries
Social security costs
Pension costs
__*
4 Net Income for the Year
This is stated after charging/(crediting):
Depreciation
Audit of financial statements
Operating leases
5 Staff
2025
Number
2024
Number
Headcount
Headcount
Average Number of Employees
Staff directly providing person-centred
support
198
205
Support services
4
4
_
_


202
209
FTE: Full Time Equivalent.
Employment costs
Wages and salaries
Social security costs
Pension costs
__*
2025
£’000
66
15
174
2025
Number
*FTE
143
4
_

147
_
2024
£’000
76
15
201
2024
Number
*FTE
137
4
_
141
__ 2025
£’000
4,828
442
95
_
5,365
2024
£’000
4,530
387
85
__
5,002

25

Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

There were no employees whose total earnings is between £60k to £70k band (2024: £nil)

There was no redundancy payment in year 2025 (2024 £nil)

All Key Management Personnel are paid by the Parent. Trustees (or any persons connected with them) did not receive any remuneration during the year for their trustee role, and neither were there expenses incurred while serving the board during the year. No charity Trustee received payment for professional or other services supplied to the charity as a Trustee.

6 Taxation

Outreach 3-Way has charitable status and its sources of income are exempt from income and corporation tax provided that they are applied for charitable purposes.

26 Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

7 Tangible fixed assets

Properties
£’000
Office &
Computer
Equipment
£’000
Household
Fixtures &
Fittings
£’000
Cost or Valuation
At 1 April 2024
2,206
9
42
Additions
86
-
-
Asset held for sale
1,216
-
-
Disposals
(16)
(9)
(4)
At 31 March 2025
3,492
0
38
Depreciation
At 1 April 2024
505
9
35
Charge for the year
66
-
-
Derecognition of Asset held for sale
403
-
-
Disposals
(1)
(9)
(4)
At 31 March 2025
973
0
31
Net book value
At 31 March 2025
2,519
-
7
At 31 March 2024
1,701
-
7
Total
£’000
2,257
86
1,216
(29)
3,530
549
66
403
(14)
1,004
2,526
1,708

Asset held for sale was derecognised following management’s decision to take down the asset from the market for an options appraisal, for potential re-sale in the future.

Annual Report and Financial Statements for the year ended 31 March 2025

27

Outreach 3-Way

Notes to the Financial Statements for the year ended 31March 2025

8 Debtors

9 Creditors
Amounts falling due within one year
Trade creditors
Other creditors
Accruals
Deferred income (note 10)
Taxation and social security
Amounts owed to group entities
Trade debtors
Other debtors
Prepayments and accrued income
Amount due from Group entities
2025
£’000
43
14
238
166
114
2,217
2,792
2025
£’000
440
1
326
3,855
4,622
2024
£’000
23
2
18
4
100
312
459
2024
£’000
683
1
288
748
1,720

28

Annual Report and Financial Statements for the year ended 31 March 2025

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

10 Deferred income

Deferred income comprises advance billing for services which ended after the reporting date. The portion of the invoice relating to the next reporting period has been deferred and released in the period in which the service has been delivered.

Balance as at 1 April 2024
Amount released to income earned from charitable activities
Amount deferred in year
Balance as at 31 March 2025 (note 10)
11 Provisions for liabilities
Dilapidations
£’000
At 1 April 2024
4
Provision (released)/ utilised
(4)
At 31 March 2025
0
£’000
4
(4)
166
166
Total
£’000
4
(4)
0
£’000
4
(4)
166
166

12 Share capital – non equity

The Company, which is incorporated under the Companies Act 2006, is limited by guarantee and as such has no share capital. The liability of each member is limited to £1, being the amount guaranteed.

Annual Report and Financial Statements for the year ended 31 March 2025

29

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

13 Movement in Funds
At 1 April Incoming Outgoing At 31 March
2024 resources resources 2025
£’000 £’000 £’000 £’000
Unrestricted funds:
General fund 5,041 7,553 (7,697) 4,897
Total unrestricted funds 5,041 7,553 (7,697) 4,897
Total funds 5,041 7,553 (7,697) 4,897

Donations and grants with specific purposes imposed by the donors for their use are held in a restricted reserve. The funds of the charity include restricted funds comprising the unexpanded balances of these restricted donations and grants.

14 Off-balance sheet arrangements

Outreach 3-Way, along with the other entities in the Dimensions Group, became party to a £10m Revolving Credit Facility with HSBC plc on the 7 April 2017 (which ends on 7 Apr 2027), whereby the liabilities to HSBC of each of the entities within the Dimensions Group are cross guaranteed by the others

15 Capital commitments

As at 31 March 2025, the Charity had no capital commitments (2024 £ Nil).

16 Related parties

Dimensions UK, the parent of the Charity, has apportioned and charged £977K (2024: £863K) of central overhead costs to Outreach 3-Way during the year. These are apportioned based on the total direct costs of providing social housing and other activities in each entity within the Group. The intercompany balance is settled a month in arrears, including funding made available to the group for operational purposes. At 31 March 2025, the Charity had a net receivable from Dimensions UK £1,638K (2024: £436K).

There are no other related party transactions or outstanding balances during the year (2024: £nil).

Annual Report and Financial Statements for the year ended 31 March 2025

30

Outreach 3-Way Notes to the Financial Statements for the year ended 31March 2025

17 Commitments under operating leases

The total of future minimum lease payments under non-cancellable operating leases for each of the following periods are as follows:

2025
Land and
buildings
£’000
Due:
Not later than one year
27
Later than one year and not
later than five years
-
27
2025
Other
£’000
2024
Land and
buildings
£’000
-
29
-
-
-
29
2024
Other
£’000
4
-
4

18 Controlling Party

Outreach 3-Way’s parent association and controlling party is Dimensions (UK) Limited, a charitable registered society under the Co-operative and Community Benefit Societies Act 2014 registered number 31192R.

The principal purpose and activities of Dimensions (UK) Limited and its subsidiaries is the provision of person-centred support packages, with housing, for people with learning disabilities and autism.

The public can obtain the consolidated accounts of Dimensions (UK) Limited that include the Charity’s accounts via the website www.dimensions-uk.org or by writing to the registered office address on page 3 of this report.

31

Annual Report and Financial Statements for the year ended 31 March 2025