pss PSS (UK) Annual Report 2021-22
Contents Welcome from our chief executive A Vrd frorn ourchatr Rep)rt of the tn]stees... Our governance_- The llght at the end of the tunnel. Rlsk Management.. Trustees, respmslbllltles. Independent Audltors, R4W)rt. -41 Balance shttt at 31" March 2022_- 42 Cash flow statement for theyearended 31# March 2022... Notes to the flnandal statements..- -43 l Accoun w]icie5.- -49 3 Expendlture_---.- 4 Tangible fixed &ets_..- 5 Investment prowty...--- 6 Fixed asset investments.-----. -52 -55 7 Debtors: amounts due wlthlnone year -57 10 Penslon ob]Igations_ 11 Reserves.-.--.--.. -57 12 Analyslsof and cash equivalents 13 Analysisot net debt_ 14 Financial cornmitrnents_- 15 Related party tran5XtionL_ 16 Financial instruments -61
AdMitratiVe InforntiOn Company registration numlw PSS (UKk 214(rTh Registered offlce QIK) Eleanor RathTrK>ne Hou 24 Ikrby Road L5 9PR Telephow. 0151702 5555 Weljslts Vice Presldents LAverpx)l Hope Unlverslty) The F2rl of Derby lan MeadowsOBE DL Iiverpx)I L2 ITD So]iators Hempxbns Station Par HGIIDY Savtor House ECAV 4Er
Auditors 3rd flo)r Chlef exeLutlve J Arthew Kellaway Jenny Hannon Beverley Mltchell Hllary Berg Dr. Klm Heyes TraLV Johnson Re*ed 05106122 Colln Bell Co-otseA InveStment>WeI$andauthO[1ty The adVarrnt of UcatIO the adva of healtt¥ the rellef of p)verty aThl the
Welcome from our chief executive During our centsnary ythr in 2019. welearnedanawful lot about what makes Psswhat itis. and how we've Stoc thetest of tlme Oneofthebigthernesthatrame thTwh In many of the storieswe heard aEM)Ut PSS was this sense of ctlllcttive resilience amorygst PSS [pIe, the people we sUPrt and levs iL Scousers in generaL We heard how, right frorn the 8lnnln& nomatter what waShappeniarcAllUs.pSs pIealwayshad thatwillto keep on going - to pick ourselves and others up when we were dowTh to defy the cdds. to never takenofora finalanswerand if wecouldn't finda way,to makeon& Throughout ourhtstory, whenwwthings havegone wron& or the world has thrown a curvew we've not only 8Ot on wlth thlng& wekn(Dnt1nU todo allthethiTV we do irt SUp>rt people to livelile thejr vmy. Innovate and stand up forwhat wewieve i We ended 20Tr21 with no Idea how the next year would 80 - the GOVernnt had just announced its four.step plan to end COVIt>19 restrlcdons but In reallty we felt very much In the dark about how lon8 thepandemic W1CntInUe, how it would affect our lives how It would continue to impact thin85 like xtial care fundin8, and what other challen8es would Ile ahead For P&$. It'$ien another rnlxedbagof b h1nents and some thallen8es. But If there was ever a tlme to prove that P&$ spSrft ts still alive and well in ail of our twr& tt's been the last two dlfficuh years when desplte everyrthin8 going on around u& we've continued to push forward, and never rested on our laurd& Our staff once agaln deserve to tske a The pathic has ien exhausting for everyone - but esFecially for teams Ilke ours who have been out there on the front line, still smilin8. rtsklng thelr own health to be there for others when they need them most. MetimeS An8 both frlends and famlly tothe wplewe supwrt. likelast y&ir when we wereall cornpletely blovm away by the amazlng thlngs they achlevd I'm a1Th left In awe of the reslllence. passlon and dedlcation our front Ilne workers have shown this year. No matter how hard thln8s got, or how tAred theykn beerL the qualty of the services they've provided hasn't wavered - thts ythr thevve continued to pro the outstandlng supp)rt the wle who use our services are used to and br1r much energy atKI wjsitivity to work As wlth others tri our sth, the amount of change to how wekn nethd to do thln8s as the pandemic evolved has continued to relentles& It's thanks to the dear, LDncise and Lbwn- to£arth apprOh our ntral teams have taken that 've able to put prattical risk assessments in pla that make sense. dec(xle a lot of the comp]icated info out there and keep thin8s as simple as p)ssfibk for our staff, to help keep everyone safe and motivated. That dLty and consistency of message, delivered In the right way and at the right tinie. has meant our operatfional teams have Een able to fLW OTh what's rnost irnFQrtant to us - the people we suprt. It's truethat nomatterwhatthetrr0leallof i)urteamsglvex) rnuchto their work and most people sure of their purrN)se - agairL testaMt to our ezcellent maTgerS and internal COTnrnunications. Inthisyear's staff surYey.98%of ourpewle Sandtt]rro1e islnorethan just a i)b'; every day I see eVfiden of thaL Desplte xtial care being a chailew pla to IE at the moment this year our net promoter score - whether our staff would recommend us to their friends and family as an employer- went up for the second year in a row. Throughi)ut the year 've Tr£en dolng lots of ongoSng work on things like pay, equality, diversify and Inclusion and maklng a much more Suskinableplato work s> we can rnake surewe're
to come and work. In July 2021 we had the Incredlbly sad news that Andrew Ekvi. a rnan we had supportal injurie5 at the Hillsborough diwter and had a 24.hourcarepackage trom his PSS t who had been based at hls famlly homo Andrew's team inCliblY dthtl to provldh)g the hi8hest qualityof careto Andrew andeared deeply for him and his family. Headed up by Supp)rtedLivingteam leader Jane, theteam supw>rted Andrewuntil the endof htslfjfe. Jane saldshe andthe entlretearn had'lovttl hlrn as oneof thetrown,. wtth some of the same team supportlng hlm for over 20 yearn After his death a coronefs inquest Andrew the 97th Hillsbjrough victim artd )sthUM0usIY was awarded Freedom of the Clty of LlverpxJL We were happy to stt the OUtp)u of publlc supkx)rt for thls ynderfUl man who had showed so much resllleno and l know hls team feel an&11b1Y privlle8ed to have been part of hfis life. On the fundlng fronL it's been another tough year for gxlal (3re. which is still in huge n of an overhaul. In November. we had tl really sad news that we'd kjst fundlng for one of our most.loved services Ruby. which supp)rted anyone In Merseyslde 8oln8 through domestlc ab. We were so aware that the pandem14 and all the IfxkdoVn had masslvely ncreased the number of people experienein8 domestic aAe, so when we heard that the funding had beencu( we were devastated aThl afraid ot what that might mean forthe people weSUprt. Wetrled allwe couldto flnd funds tokeeptherv1g0In& lookln8 down every posslble avenue, but after a lot of hard worK we knew that whatever we could find to kp the servfice8oln8 exattly as It vns wwldnt iE su#alnable- we'd inevitably reach that lTht where funds dry up again qukkly. We didnt want to 8lve up hop4 and true to form, knew we had to be open.mtrKled and flnd anOtr way of Iwking at it. A lot of the people we supFort vAth Ruby are women who have in the Crimin justice systern - often as a result of domestlc abjse. We had a chat to our partners at the Mfntstry of JustiL an thankfully. they recognised the fantastic work our team does In this area and gave us fundg to continue offerin8 Ruby to women alon8•de our newly-expanded Women's Turna service. Although it means a change to the way we ean olfer supwjrt throu8h Ruby. thanks to the deterrrition of our tearns and that se of resllkr, we managed to retain it in a new fornL It5 wlth a lLY heavy heart that I say thhw dldn't have such a endin8 ft>r one of our other servlce& Family ImpacL which lost its fundin8 this year. The service worked with families affected by drug and alcohol addictiory supporting one involved to get through it. We once again tried everything we coum to Hnd funds to rnake Family Impact sustainable. but this time, thanks to the hu8e gaps in money available for yxial care. there was nothing more vCoUld do-and after 15 years of helpin8 hundreds of families, we had to let the sVice go. Ewlte thetr sadness the tearn's b.hearted shone through and they did a wonderful h)b of rnaking sure all the people they suptfjrt could find help from other OTEanisations. ThanyRacheIandJess, our twoincrediblestatt member5from the Family Irnpact suvice, could contlnue thetr amazlng work wlthin their other servlcq Prlsoner Families and we were able to keepthetr b$ saf
Although wehad somefunding strugglesinthosetwoareasof (yjr vrk, in other&therewas a huge amount of growth. We'reOverthem(ntohaVew0n acontractworthover £3million with the Ministry of Justlce to expand Wornen's Turnarnurf aspart of thelr reforniation of the Probatlon Servlce. HavAng started off just in Merseysmfje, ovw the last year our Women's Turnaround servio has OWn into Wales. Cheshire and the WirraL We've found new partners in our friends at Tomorrow's Womery and the wy1 has gone from stren8th.tO- Norfolk for the next five year& We've al sffural our Parent.Baby Rejationshlps contract in Livertwl. m&inin8 wecan continueworking to sUppparents with childrenon theedEe of the care systern All of that against the baekdrcy of an ongoing pandemlc and a sector that needs refornL Agairy that PSS spirit comes to the Somethingthavsbeen reallyyeat aLYJut restrictions startingtolift this y•r Isourstaff fing able to return to our offitts and to see our t&nS back together in T)n again We all dld a brilliant job of kping in touch and Work1r remotdy. but there's nothing quite like that lovely bit ot chat you can have when y¢)u're slttin8 wlth g)ma)ne or can bump into them An the corridor. I've loved travelmg around England and Wales to see all of our offke.basl teams lovlng their new hybrid working arrannts which allow them to come into the offiee40%of the tlmeand work elsewherefor theresL Weleamed that forlotsof us,worklng from home makes us more prcductive and lets us fit ViOTk around our life much better. but that lots of us still wantedtocomelnto a workplaceto mlx thlngsupa bitand have that face- to.facetJme.S)meof ushavepreferredto be tritheofflceforlCLNof thetime.That mlnlmum of 40% with our teams has meant we've iwi able to continue to retafin the warm. friendly feel that is synonym<)us with a visit to anyof our offices. One of my favourite thmgs hasbeen seein8Ewle fromall overtheorgantsatlon hav1nglunehtogetheragain.0rWlry to get some water from the kitchen and seeln8 people meetlng there for the first time -stsff who joined us in the midst of l¢xkdowns flnally 8ettln8 to meet their extended team in Teal lite. It's fabulous, and I dJ)n't thlnk anyone's 8oID8 to tskethat for granted ft)r a long whlle. So much has happened thisyear. and herewe are now in March 2021 back in the offlce wfith no restrictions at all in England or Wale& It a]1 feels a bit surreal, and I don't mind admlttlng that the restrlctlonsllftlng has madeusa Ilttle nervous- afterworklng so hard to protect ¢)ur teams and the people WI use our serviw we were perhaps a ]lttle blt slower than most when it came to removin8 some of the safety measures in our offices - but I feel the more considered gradual approach we've tsken has ien the rS8ht one as we get uwa to 'living wkth, the vlns Measures contlnue to be In pla Sn ¢T fmnt Ilne savlces of Course. wlth testing bang a crucialpart of thaL andour teams in th)se areas continueto beiust as careful on agaln I'd Jlke to say such a huge thank you to our fantastic tearn, our our volunteers and our Shared Lives carers for puttiDg their all into makin8 our or8anisation what It so clearly Is: resllIent, brave and full of hearL I hopeyou enN)y hearing airnt all the things we'veiwn up to this year.
A word from our Chair Und0ed]Y one of the most dlfficult years in its history. l frrmi that exlen that PSS was resilient- it comlng through the darkness and intothigyear. when we fin3Jly saw the118ht at the end of the tunnel the pandemic had created forus. has made mereflect on the fact that PSS hasn't just 8Ot through thepandemiq it's nowstrongeras a rwlL IYS easytobatten down the hatches Inathneofcrtslsand gotriward& staying in one pla for - but at PSS. ths nrt what we've ever &)ne. and It's certalnly not s0rnethingwe'realttost3rtd0lng. Insteadofclosingupshopanddoingwhat we'veaiways done, we l(K)k outwards and an the horfizon for oppM)rtunity. We've even put a strategy in plathIS yearfor howwe'lldevel¢)pall theamazing ideas that have kept on coming from our teams throughout the pandemic - our &eat Ideas Strategy . a framework for how we can keep on pushlng forwart Instead of staylngstill. welveLDntinued togrow thls year, tapping into our purLTh and deternilnation to reachourgoals. stturing huge Contract wins, EIlding excellent worklng Telatlonships with our CommonerS and keepin8 some key contracts. That's no rnean feat Snthe mlLSaleof a pandemlc- but If anyoneean do IC fit's PS% ThebigPSSteanlncludin8ourb)ardofTrustee4iStrulyextraorthw-eYeryonehaseome ttherandgtVen thetrhearts and X>u]stoeverythln8 theyd0The thls year wlththe same positive, happy ener8y and detennination to succttd As thlngs have OWLed up. everyone onthe Board has enpyed 4ndIn8 tinwIth lewe supp)rtand staff to do work in some really impx)rtant areas- ftridin8 ways to work a]ongside the IpIe we supp)rt to design and dellver our mrlces and make PSS more sustabub As move out of 2022 and past the of what can only bedexrfbed as a rollercoaster few years for the worl(L I'm exdted to see what PSS (kns next. There wlll undoutrtedly be twlsts and turns I'rn confldent that wtth the same elIent governance, strong value amazing Culture and PSStandards of resiliere. we can continue to go from strength.to. strength.
Report of the trustees
P&S was fomed tr1 1919, ts a company lirnited by guaranttt 1incorrated In 1926) and
reglstered as aUKcharity in 1961 PSS wa8 established under a Memorandum of As>xlatfio
which established the obiects and p)wers of the charitable company and is governed under
its Articlesof AssociatlorL MemEershlp isopentoanyonelsubitt0the approval ofthe P4)ard
of Tn) who wants to suptth PSS. The memE5 of PSS elt a Board of Trustees rthe
Board) from the rnernbershlp. Thosemerntwsekn astrustees aTeathedtreCtOrs ofthe
company. The Board must have a Chair and a Vice Chair. Trustees are elected for a term of
up to three years, It may be re-elected up to three ternis of three year&
In addltion to the Annual General Meeting, the BcArd meets four tlmes a year. It has three
sub-conunittees . the Audit and Governance Subcommittee and FinaTh and Performance
Sub-lMMItt&, whkh meet quarterly. and the Remuneration Sub-committee. which rneets
once a year. The Sup0M[tteeSexist to providea leveiof rnitlny to the work do at PSS
- for example. to have a really close l(x)k at the accounts, look at risk manwent or do
triternal audlts Each committee rerts to the full Boar
The principlesof the CharltyGovernanceCoJe areWellernbeddInthewaY thfingsaredone
at PSS, includin8 the yrk of kn. the approach to ttee and staff recruitment and
development rK)liry. prctedures and OUT approach to puttin8 the people we suptK)rt at the
heart of what wedo.
Or8anlsational pUrse
Rernainl true to ourcore purpxls a contlnual f(w for our trusttt& In 2019120 we did a
lot of work around how we can focus the serviceswe provide into our key areas of 8rowth-
Shared Lives homes and communltl4 strengthening families and our work with the
Ministy of Justice. Thls ts somethIn8 we re8ularly revisit with our Board to make sure we're
stsying on track. Wetookthlsto new levelsin 202Y22 by invthwlna large refurbishment
of our head Offfi Illd]ng, Eleanor RathtM)ne Hou. We'vetransformed the left.hand side
of our ground floor, or as we liketo call IC 'the west WI. It's now an eXcellt new base for
our Making Days senvlce, fully kitted out with equipment and facilities for a variety of
actlvitie& More on that later.
Slncewe werefoundedin I9,]nn0vatIOn hasIenat thecoreofourorsanlsatlonal pun
- It's how we W areas of need and flnd ways to help meet the ne8Js. Back in November
2021 our tnjstees gathered together for an avny day looking at how we can nurture and
encourage innovation throughout PSS. The way we see it our operationa15taff and the
pwple they Supp know tttter than anyone what good support kkS and fls like . sr? it's
vitsl we have the ri8ht systems andpr
Matcllcornl It's a brilliant itsthat wasthebrainchildof Sarah ourbusnessdevelopment an innovation manager for Shared lives teams and is a prtrcLe example of why It's vltal we enable our Fyle to brin8 their ideas forwaTd The trustee away day has given our leadersh5pteam load5 to think atrt)ut to help them devek)p a fraMWork for inn0vatloOr as we call it. our Great Ideas Strategy. This is a great tool that will help us continue to meet peopk's needs and meet tW neals inthe future- whlch ts what we'reall abjutl Leadership, bcord effectiveness and integrity In last PSS Annual ReFX)rt we ts1k aiwt our alms to iK]ster the operatlonal, commercial and xtial care exFErtise weXTe 8Ot on our Board. We take a skllls and values approath to allrecruitmentin Pssandwewerethrilled towejcomecolin W Davesweeney and Peter Kinsella to our Board durln8 202V21 following a full rLtMent es& Thts Involved an appllcatlon. Intervlew Undudlng iESng IntervIeW by pwple support). servIVISItS checks referencevettln8 and atrial period before i•ngcoPted officially. Tntstees are elected by the members at the annual general meeting IAGM) but can be c opted by the Board. pendSn8 electloTL lkning this time, our new tntee5 are given an Inductlon to our work and thetr ro]e as a tt Coliry Dave and Peter all paswj thetr trlal perl¢xa and were formally apinted tothe Board by the members at the AGM on 23rd March 2022 They bring a wea]th of le8aL operationaL comrnerciaiand la1 Careextl5e. helplng to make sure we have the right dectslon.makers on ixArd Iwn Intended) to keep us around for future generatio However, we don't rest on our laurels at and duTlng 2tr22121 vle wlll be undertaklng a thorough skllls audtt of the full Board and wlll undertake further recTUitment to make sure we continue to Eegoverned by the tst inthe iRL8lne. We r08ntse we have yrk to do to expand the dlverstty of the key dedslon.makers In our organitIOn and this will be a key focu5 for us tri the comln8 year. We've also built on the work started durin8 2020121 around reviewing and revamping our govenwice procesges. Our 8overnance workin8 group, Involving four of our trustees. conduded their work during 2Y22 ard we've rnade a lot of chanp to how we 'ch)' away frnm the traditional title of honorary treasw. These lrnwrtant dutles are now spllt between the Chatrs of the Audit and &$Vernan and Flnance and PerfOrnnCe Su committees and detailed role deriptIOnS have been developed for these roles. The roles of our committees were looked at tri detail and our Board meetingsare now structured to allow tlme for collectlve braln-stornilng, which allows our trustees to really get under the skin of new Ideas from the outseL we done this recently with our equality. diversity and incluslon vrk, and withour innovation work Decision-making. risk and tt)ntrol Our Board Is dear that while operationa] matters are delegated to our staff, the trustees malntaln ultlmate restx)nsibil?ty for everytli that gcEs on in P&$. We've got lots of structures In place to glve our trustees assuran that we're Man risk An a careful, yet open.minded VRY, like we mentioned in the risk aplte section of our risk manwent po]icy. We reviewed ow organisational aplte for risk In several key areas during June 202Ltt) makesurethat the conclusionsweGt0durlnS 2019/20still felt r1ghLpartiCu]Y as we entered the second year of the C1)v19 pandemiG We ulated our aprRtite
staternent to reflt that we take a cautlou5 approach to risk in the areas of lega]nalth and saf&y, financial viablllty and safyding. but we're open when ti comes to peopl rtomknince and reputatfion Tisk aplte will get another review during 2022123 to make sure fit stays relevant as continue to adapt to Ilvlng with COVI[19 and the social Our Audit and cernan Comnuttee CDntinue to welcome a manager from one of our operational servfices ateach committee rneeting to talk through their latest riskrewter, This gives our tnee$ assuran that risk is iEing appropriately managed at all levels of the organisation and that crltlcal rlsks are exalated up to direct or strate8lc level where During the year. we a150 revievrnl the apFK)intment of our Internal a1 external audltors. We were pleased to re.apwint Mazars ILP as our Interna] audltors and at the AGM Sn 2021 we app)Inted Crowe LLP as IX external audltors for the ftrst time, followln8 a tull tender pr¢xes& We're confident that these fIrn wiu provfide our Board wEth comprehenslve Equalty, diversity and inclusion Last year we madea commllJnent tol>MIng anactively antl.ratht organisatlon and aswe moVetowardsthedofOurtwoYr FalrPlay for Allattionp]an. we're makir8greatstrides to trulyllvlngour Inclusivevalues andallture. Having diverserepresentatlon onBoardscan result In more meaningful and more collaknrntlve dectslon.makln8 whlth can beneflt everyone. from the people reVIng our sUpt to the organtsatlon as a whole and our ablllty to be around for future generatio In 202L we undertry)k an anal1$ of current trustee equallty and diversity dats and benchmarked thls a8alnst two sets of data (where avallablel. Flrstly we ienchmarked against the 8eneral p)puladon - thls Is to measure how representatlve our Board ts otthe pwjlation we all lfive kn The second Eenchmark Ssa8alnst data on the diversity of charity PA)ard& Ivhilst we performed we]] against the benchmarks forgender, sexual orientatlon and. (when compared toother charlty B)ardsl age, the trustees are keenly aware of the imba]ance in ethniaty and age (when compared to the general latlon). We alsodida bi8 analystsof the whole of PSSS workforceequality anddiversity data this year and identified simllarresults wlthtt addition of under.representatIon)p1e with a disability in our team To address this we've committed to the creation of a workln8 8roup which will iE tasked with the development of a comprehensive equality, diverslty and Incluslon strategy durlng 2022123. The worknng group will involve trustees and staff from a range of backgrounds and that being a truly inclusive organisation will mean we wlll be best.placed to serve the communltles we Supp ard make PSS an even better place to V+YorL volunteer and study. Openness andaccountobility Every year we ask all stakeholders to take part In our Annual Survey. gtving them an oppjrtunlty to tell us alx)ut their eXlenCe of (w seThice& Theseresults are rerted to the Boar We r1Ved feedback fmm 385 pxgle in resnse to our 2020121 supw. This was a lower reswnse rate than previous year& likely to be due to the reduced amount of fatr.tf3te io
people to give us feedEock and to get people we supFK)rt involved in service desi8n. Jn However, we've found throughcYJ-prcKluctlondtscusdonswith manypeople we supwrtthat recommending to friendsand family isnotvery relevancdueto the natureot the senrice they rnfght use. People are muth more tami]1 with a TripadviKtrrtyle star rati, so we opted to use thts approach durin8 the 2020121 Tound of Sunw Overall PSS received a weighted average rating of &9 stars out of 10 frorn the feedback given byptr)ple who Eenefit from the supFK)rt we provfde. The welghtal xore fvorn the f(Nw Engltsh service conuni&qloners who fed back was 9 stars out of 10. We've al) stillgot a rthlly stmng LY>mp]Imentsand MplaInts pnxyscalled'tell us.. whkh allows people we supwlrt, farn]]1, tornrnlsdoners or anyone else who wants to g£ve us feedback to tell us their thoughts elther by emalL letter or uslng a form on our website. Both compliments and complaints are reported to the B)ard at every meetin8 to make sure we continue to l transparent and open when reswndin8 to fegjback We keep a re8lster of triterests for trustees and senlor managers and tee& dth any conflktsor relatlonthl relevant to the agenda at the be8lnnlng of each meetln& TrUSteeperfrnunce contrlbutlon to the Board and to theorgantsatlon as a whole. The Plard also does a review of Its ownperformanceandon the skills and expertiseof ow P4)ard mernttrsona biennial basi& aswellasself.assessmentsa8ainst theCharityGovernanceCo(*, toensurethat they're acting ln ltrie wlth best practlo lalthou8h the paThdett has resulted trt some short delays to some of our usual revlew procewl Presentstlons aTrmt dlffmt asKocts of PSSS work and servkp vtslts for trustees are arran8ed on a re8ular basis and tneeS are expected to vlslt Servi Individually throu8hout the year. TTheesare al9)extted to regularlyattend Boardandsub-committee meetings. These elernents of tn& rorne are Measu in our key kErformance Indlcator& Delesotion of authority The Board of Trustees aFP)Ints the chief executive to reskI)ble for the operation and development of PSS and for implementing the strate8lc obJectlve5 set by the trustee& The leadership teanl which is made up of PSS dtrectors, are apfinted wlth support from the trustees. The trustees further delegate their reSnSIbIlItieS through the use of a compre?ve and strurtural 'delegation of authoritv framework The &xrd receive a comprehenslve sulte of parers ab)ut theoperational status and devdopment of PSS for thelr deIlberatlons in advancE of meetings. A well4eveloped risk management process furth prOtts the activities of PSS. The register of risks and controls is closely scrutinised by the Audit and Governance SulFcomrrittee Eefore I]ng submitted to the Pthrd for their full revlew and input These reviews further feed into the organtsallon's ISIneSS plans The Board are akn involved in decision.making about collaknrations with other tharities or organisations.
At PS&ourvtslontsthat by 2025. wellitopoftheltst tor 1fiftrcha Supp led bytho uslng fic for roles that are more than Just a &)b. and for Ima8htIVe thtriklng that challenges the status quo in our sector. P&$ trusteesmnfirni that theVveth)ne all the thlngs thecharity Commlssk>n 8uide us to do In sectlon 17 of the Charltles Act 2011, to make sure we're inefIting the publle as we Mrork towards makln8 our vtsion a reality. bellevethat personal privary isakn an imN)rLint fartor when It Lmes towhat we share. Allexecutlvepaytsdeterndned bY(AwRemuneratlon Commlttee.whichworks aspart ofour Audlt and G)Vernan Board sub-o)nttee. The trustees who make up thi$ group are responslb]e for makln8 S1 there's a fatr pay knicture acr P&S's executive team that Indlvldual and team wf0rnWe In the context of a challengln8 cllmate. The Im)rtanCe of recrultlng and retslnln8 the 'rl8ht' pLvple (b)th In terni$ of exper£ence and attltudel Fair pay that reflects the level of knowled8e. skills and experience requir1 and the responsibi]ities and accountabilities asxKiated wlth the positio Pay levelsthat are benchmarked against comparable pbs locally and In the sector. Benefltsto executlve staff are In.Ilne wlth ItIts avallable to all staff. This year we'vestartffl an eXtenslvepayDchrnarklng exerc l(x>klngacnM8 our sthrto see how what we pay our teams heres compare to other organitIonS that are slrnllar to u& As part of this exercisq we're comparing pay and rernuneratfion for eath type of role across the organisation, inclutbng the executive tearrL The results of this researth will help tnfomi our pay and remuneration offers across the board help uskeep pay and remuneratton at PSS fair and helpus remain competitive employers. In llnevrith our equality. diversity andinclusionlICy, weglve full and fatrconsideratEon to anyapp]icant whoconsidersthemsdves to haveadisability, 8ivingdueregard totheirabillty and skill set. Candldates aren't asked ab)ut thetr health or dlsablllty before an offeT is rnade, unle&8 it'stoflndout whether ma)ne rresaThy reanable adjustrfients to be made. We offer all candidates who conslder themselves to have a dtsablllty the opwrtunity to attend an interview if they meet the essential criteria for the role. When people with disabi]ities work with us, we make reasonable adjustments to elther prevent an ernployee from Ang absent or to make sure they have a safe return to work following absenty a[ to avoid recurrfy aixences in the futur& PSS encourages all employees to devdop their skills and qualifications and to take advantage of promotion and dRIOt oprtUnItIeS which wont ever be refusedon the basis of anapplicant's diversity.
Section 162a of the Charltles Act 2011 requires tharlties to make a statement alt fundrafslng attfvStle& Although wedon't do W1dreadfUndjnE from the8enal public. the Iw"slation defines fundraising as 'soliating or otherwi* prcruring money or other propertyforcharltable purEKJses'. Any fundswe get in this vrny areshown inouraccounts as 'voluntary incvme'and that indude5 Iwciesand yant& All fundraising activity is internally. without involvement from o)mmercial partlcipators. profe&stonal fundraisers or third parties. The day.today management of all incorne8eneration sitswith theexecutlveteam, who aretabIetOthe tTUStea PSS isn't bound by any rwlatory scherne and wedon't thInk we need to comply with any voluntary ec>deof practlce We'verecelv8Jnocomplknits in relationtofundraidngactivities. Ourterrns of employmentrequire staff to ithverea9)nably ata]Itimes-wedont approach indlvlduajs tor tunds we don't ratse funds for spvific thin8s or consider It newsary to design specific pr£edureS to monitor fundraisln8 In thfsway. The tneeS acknowledge thetrob]igations under Sect£on 1711) of the Companfies Act 2006, Including the interests of itsemployee& INhilst the trustees maintsin overall reSnSIbIlIty tor thls day-toxlay engagement ts dele8ated to P&Ss lea&rshlp tearn. Hereat PS our peop]eare super Smp)rtant tous-and weknow how IMrtant PS& and the work that they dq ts akn Im[rtant to our staff. Our leadership tearn (rnade up of our three executive dlrcftorsl Makes lots of effort to make swe our teams feel like they're up.tO.speed on the thlngs going on across the organisatlory that they feel part of thlngs and that they're Included and heard when there are declslons to mad& One of values ts to be open.minded. and our leadership team makeabig effort to rnake surethey take thls approachwhen they're itstenfing to and engagin8 with our statt, taklng Ideas on iK)ard and takln8 people wfith them on P&S's Everytwoweek&ourCEOlxley hlzts ljvewith Leslrf.an all-5taff Z(M>m eallwhere Lesley talks atxxrt what's goins on across PSS and 8lves our teams the InforntIon they ne&a to know ab)ut - whether that's InfOrntIOn alwt new staff Eendlt& impacthil stories from acrossthe organisation or whether that's 81vIt lrnpactful news ab)ut thlngs like Cov1?, our financial position or services comlng to a clo£ The Zwm call5 started off as a weekly crisis comms channel during the pandernic to rnanage thange and make sure our staff were ableto hearthings straight from our leadershlpteam and askquestions tothem directly- but SIn it's proven to be a pjpular way ft)r our teams to hear fmrn our leadership tearrL we've continued with them p)St.panderniL Every Friday, we sent out an internal newsletter called The L•, which aims to engage our teams in news and Inltlatlves from across the organisatiorn The wb]ication is strategic. and our leadershipteamareabletouse itsreachtodeliverkeyinfonnationalx)uttheor8anisation and 8et buy.in from our teams at every stage of any prcw& We like tohear directly from our teams as much as we caTh and always ty toact on asmany actlon lTrts as they can frorn the feedback our staff give to them. Each September, we ask every memiEr of the PSS team to fAll In our staff survey (we call it The Big Survey). which 13
asks them to rate their experiertt as a P&S tearn memEtr in almost every - includlng how peopk feel our leaderthipteam performs and whether they tnt them to do a gcd job. Our leadershipteam arepassionatealwttheserwltsstayin8anonymoustohelppEoplefeel free to be open and honesL When we get the r&NIts, whlch are analysed by our people and culture teanL we're able to use these to further investigate trends and w what we can do to rectify any ]SsL that have comeup. InourBig Suriey lastyear, our leaaership team noticed quite a big decrease in (w oreS around teing a psychologically and emotlonally hea]thy Workpla178%I. This dlthi't surpri us - being a xKiai care dwity in the midst of a global pandemic where a really large Ton of our staft are frontllne workers ts bound to have an impatt on percePth But we didn't make any assumption& Every quarter, we run rOadth0 sessions where they invite rnern of statt to come along and ]isten to flnancial and performance uFK]ates before havln8 the chanee to glve their views on a SefiC topic. tkning a roadshow on ]ng an emotionally and psychologically safe place to work seemed like the option. and our leadership team were really keen to hear ab)ut whether the pandemlc dld have a blg Impact on the SCO or whether our teams had other feedback tor us. At the roadshowour people andcultureteam explo1 the subject with staff gTOUPS all over the country. encouragi them to OnIV talk alNJut any factors that they think Might help us make thln8S ttter and to refiert on what may wsitively or neBatfively Impacttheir score& After ourleadershipteam taWoFenlyalxJut thesubieet with our teams through Uve wlth Lesley and doln81ots of key remlnders to staff aiK>ut the suppjrt In pla for thetr wellbeing. we cornrnismoned a follow.up wlse survey a few months later. and we were super happy that thls questlon then xored 93 glvln8 us loads more Insl8ht Into how The leadershtp team noticd how Sn our Bl8 &JAvey. we would often 8et feedback about pay at Pssand how [pIe fdt that their wages cou]dbe higher. In resp)nse to thisland the rising costof livin8), wewanted todosomethin8 ab)ut It. Inautumn202Lwestarted worlang away wlth the heads of our servlce, I)king into how PSS pay rnpare$ to other charitles of our stse. WÈ dld a really thorou8h job of rnaklng sure V•ve had full understandfing of each role's complexlty and responslbilitles and then wlth the help of some exter[ systems we were ableto makecomparls0Sand knehmarkoursalarle& Throughthts benchmarknn8 exercis we found that some of the roles we've got at were paid slightty less than other charfitfies of the same size and turnover were payin8. Wee taken thts on E¥)arcL and thanks to carefujly man38ed bud8ets In the last few years we're happy to say we've ien able to 8lve the ¥w)le in these roles a bit of a pay rise this year. to make their wages on par with what other charities of the game sfze and wlth the same turnover are otterf- a dlrect result of 14
The Hght at the end of the tunnel If, atthe start of the ytrdr. y(Md havetoldusthat bythetlmeZ)121 wasoverwed tewrltlng up our annual rel sat at our desks In the offte, with our whole tearns around us, wed probably have Yndered how on earth we'd ever get thero But here we are.l And what a productlve year tt's Fen. L£t's have a lookat thethemesfromour five-year strategy. our and tell you a blt more abwt what weel upto... Theme one: only the people we support know what it's like to be in their shoes - we listen to them. learn from thern and use thelr knowledge to shape PSS and help them shape theiI live& We Ilke to make as many dedslons and as many of (w surfce5 aswe can hand.In.hand wlth thepW)p1ev supp)rL It'sa blg partof what wedq and weh reYou'll see It up as a blt ot a TUTrnts themeln a lot of these mipsof infornution alwt our year. everything candidate, Ja£kie. wkK• uges our Maklng Days rvkq came alon8 to one of our Board rntttin8S to tell our Board what she felt we needed to to start working much more closely wlth people we suprt. Uvln8 wlth a learnln8 dtsabillty and havin8 exwt ktKJwI of what It's Ilke to use supwrt Jxkk's llY pasnate alNt rnakln8 sure people's volces are and she br(At every (Nnce of her enthuslasm to show the Board just how fimrtant It l& Jackle's Ideas got the B)ard all exdtsa atDut what we can do tlr. and they a8r*l that It's tlme to go full stsam ahead with fiTrdtsb8 ewen more ways people who use our services can have a say in how we run thenL After that meethw Jxkle flnd out what workln8 tWher means for Feople we SU - and how they felt we could 8et it ri8hL A wh(wing 98 peopk came ak•rw to fonn the pn with us from rl8ht acro&s the vlslon for what we want our work to kx•k Ilkeln the futu
Peteand Corinne taJkedatAXLthowtheyworkedwiththe Psscommunficatlonsteamto come
up WI tsign and rl upLEatIiveryLC0 a new welliEing website they launched
t
We'resUFwproudtotabletoglvepIÈvsuplrtth1SalnaZingnewpjato8ettogether, nuke tasty fcd learn Ty thing& get creative and generally have a brilliant time. After all isn't that what great daTJ are Made ofl whenYC relyonthe support an organisationOurSCan give.you kTh)w what vn)rks well and what ttsn't. You see what makes the differ and you know what'$ not going to work That's why we've dolng loadsof vnjrk this year to find out what the wle who use OUrShar Uve5 5ervlce thlnk makesa great Shared lives carer, and makin8 people WesUprt areonthepanelwhen newcarers are1]ng assesse(L Wlth the InforntIon we've teen given atwt what ppIe thlnk makes a 80x1 carer. Th've been able to tweak our Intervlew questions to make sure we're hitting the mark And by having peuple we supwrt on our carer recruitrnent panels they re able to glve us the Io-down on what they thlnk ot each carer as they come through the pr(& Back to our r(x)ts In 1919 when PSS was founded it was ran olmost completely by volunteers. Thlngs have changed a Ilttle slnce then. but 've always had such a strong cDmmunlty of volunteers wlth us who have glven so muth ol their time arrfl effort to usover the yeaTS thr]gh lots of our dlfferent servlce& We know there's loads more we can do wIth our network of volunteers, and loads more people out there who would love to use their skills to benefit others, sj thts year welve revlsIted our roXs and started to put a rthy volunteer strate8y In place, withthe helpoftwoofourshfinlestof volunteer4CorinneandPetefromourWellEeing Centre5 peer supp)rt team, who have been essential to helping to kick off our volunteer strate8y, When It'sall don< out strat¥/'sgoingto help us find new volunteers helpthem to bulld acommunlty, help them UnderStar $t how rnuch we appreciate themand glve them brand new adventures to go QTL All in all. It's ky)king pretty exciti Abi our volunteerin8 Crdfinator trecruited by Corinne and Pete), our ¢)prational team& our people and culture team and our comms team have all started their engines ar are radn8 to go - watch thls spac@. Having a family memiw In pri9)n ts a hard time for anyone, Imrt for youn8 people it can be incredibly LDnfusi worrying and upsdtfin& Sadly, there's a19) stlll a blg stAa attached to having a parent in prison - one that young pw)le often carry wlth them In secret. ]Ike a hidden sentenc& Thechildrenwesupwrtinour PrIners'FaMllfieSServe kWall toowell what it's like, and how lonely it can They Want to V4Tork with ¢)ur communicatlons team to helpotheryoun8 tpIe in the same p)sltlonas them feel less aloneand toknow that although MetImeS IVS really hard th1[ can al do 8et tetter. That's when the tbnt Worry Bwkwas Eorn-a bcKtrkof advice and storie5 written withthepeoplewesupp)rt.Evie, aged 16; Camerory aged 13: Jada. aged &. and ZaInen, aged 8 Share how they felt their parent was arrested, how they cope wlth(xrt thetrparent. what supwrt they get from us at and what it's Ilketo vblt sorneone In We're w proud of Carnera Jada, Zainen and Evie for in8 $0 honest andgiving us all of their best alvi 17
Talkin8 ab)ut death is an impx)rtantpart of life- after a]L it'soneof the most eertaln parts of IL It's somethlngthat affertSU5 all. that notall of ustend t0svendtimethIn ortalking atKJut. There's still a massive stigma surrouncting death and it can be quite a dlfficult subj to tackl4 especiallytor people with learning disabilitle& People with learnin8 disabilities can metimes feel a bit left out and be excluded from imwrtant¢onversations aLt things like funeral aryanentS for themlves and loval ones who are thk and dying, and about remembering people. We ]istened to the kwple we support and wanted to do something to help makethe subject of deathlotsmore acce&ql)le foreveryon¢ startingby puttln8 together a group made up of ptrjpie we wptx)rt and PSS people to come ther regularly and tallc about how y can supwt peoplebetter at the end of their Jive& Death café Back tri December 202L ropk Sllprt byourMakln8Daysrvlces inLiverp)ol gathered together for a death café hosted by our friends over at People Thst - Merseysldeorganlsatfionran by people wlth learnbw dlsabllltles. Their misslon Is to empowerpeoplewlth learnlngdisabilities to haveavoke. learnand growthrougheducatlo counsel]Ingandadvacy. PwpleFirst'sdeathcafesareallab)ut supportin8 peoplewhohave a learnln8 dfisablllty to have IMrtant tonversatlons about death and iUne4 to feel more alucated and Infornied aknut death and to ranernlr pplethey.ye lost. It was a really emp)wering land actually super fun) day tor everyone who came alon8. wlth plenty of lfrght moments t- llke the whole rcx)rn havlng a bxe to'Always Lk On The Bright Side of Life,, for example P&)ple First performed a thought-provokln8 p]ay aut a friend who had died Fwple disL-ussing plans for her funeral and how she'd like to rememEered aTOur her. There were loads of actlvltSes supwjrtlng people to open up about llfe and death: things pg)ple would like to aLtomplish before they die. what songs pIe would like to played at their funeraL how their rfeCt lastday on Earth would be spent and who thevd Ilke to talk at their funeral. There was also a chance to refiert on loved ones lost, remembering what people loved alxt that s0Th and treasuring their memory by stlcking thetr reflections on a wial Ynemory tree.. i d.. Another ace blt of work that came from thls year was our When I dle, I(1et - a place for people we supwjrt to reflett on and write down ajl the thln8S they'd like to hapFen when they dio Theklet was written Rnpartnershipwith PIe we supp)rt and has everything In there, frorn the rnuslc they'd llke at thetr funeral thU8h to Lasting Power of Attorney what thevd Ilke to hapwi to thelr thlTW helplng pp}et0 make a of all their wishes In a really accessible way. We hope this little bcx)k will mean more people with leann8 disabilities can get involved in their end-of.life plans and know that their voices have F*en hear We reckon everyone - no matter who you are - should be able to have lovlng. safe re]ationshlp& ThatdcEsntalvnysrnean romant1crelatlonshipsklth(sh we mean that. too we're talking ab)ut having relationships with friends neighEours, colleagues and anyone else in CAJr llves, too. To do that V need to feel llke our relationshipB are respecth
mutual and safe And we need to make sure we Und what we want from a reladonthip and where our ar& We know that Metirne Exopje with learning dIbIlitie8Can sometinw feel a bit left cArt WIlt cornes tobulldlng new re]ationship4 ard slnce we work with lots of wjple who want to get out there and meet new peopE we thought it was the right thing to do to tackle what we can do to help. We put it on our Falr Play for All Strat. and In 2021 started towork towards our goal& Our first step v•as to geta blt of agroup tethernVOlvthn¥l(ts0f peq>le we sipikn and PSS sUprt staff, to ta]k Te8ularly ab)ut what we can doto sUprt ?ple In thetr relatlonshlps and what we should workon. We'vebeen ltstenlngtoand learni fromlotsofpeoplevsUptwh0areaIreadY in friendships and relationships aiK)ut what they need from us and We teen chattlng to people who Vuld love to have more relatThSl In thetr Ilv< or who want to learn more ab)ut thln8s like safe EDUndarI alM)ut what we can do to help them, t. We've taken all that knowled8e and we're brewingup9)rnestaff re9)uraN1 awarenessdaysft)r next year. It's I1 such a brilllant adventure wAth kns ot laushs and fun alon8 the way. We canl walt to help morepeoplewe suprK)rt flnd tlthtrfibe& Fary frr you to x)methln8 our fpr(ununlcatlons team are Work1 really hard on. Thè team's only llttle. Just two people. and so pnlucin8 easy read verslixu of everyth that 8oes out across the or8anlsatlon Is qufte the task - we'd rdly ilke It to happuL U, our hd of communication& dldl it was tlme to train as many wle as we could to write easy read Infonnatlm s) that whenever we're glyh {rnrtant Info out to r•)le 4Ye ppt who have leaTnln8 dlsabllltles, we can help them to understand She organlsed g)me trainlng Sn how to wrlte easy read cornrnunkatloThs for IS ot our people and they're now all 8earal up and ready to produce easy read verslons of the Info they need to get to pecyle we We'realx)workln8on*ttSngupa tthtlngtxwdof peop1eWeprtwhoaTeaknpaknte aknNt accesslbie o)rnmunkatk+ They're1 to v# what we do and make sure It's up to scratth Wore it out Theme two: we'll make WL8e dedOnS t generations. at keep us around for future 19
fought really hard to save it We know how vital it i& thouth to have sustalnable fundlng- fies the best thing for PSS. the pgjple we sup4x)rt and our devoted tearns who glve their all everyday. Weshouldnt have to scramble roundforfundingfor services1Skethi& but ti's the unfortunate reallty. This time weiust Crldnt find a funding stream that could keep Ruby golng stably In the same way as It had It was a real blow to everyone Involved fin the servlty That's when our friends at the Mintstry of Justice (MOJI stepptss In and agreed to fund Ruby to continue supporting the yrnen we Yrk with in our Women's Turnaround service, who have been through the Crimin justi systenL many women who u our Women's Turnaround Servi have teen victlms of dornestic allltse at x>me time- so beiryg ableto CDntlnue offeringthat spEcialtst supwrt to the women is fantastlc and v're really 8ratefui tothe MOJ to ableto continue ofteringthese women highuality sUprt. Although not tri fitswual way. Ruby canshfine o Keep 8rowln& keep ioln£ Ahhoughtherehave detinitelyEena tew sadmomentsthbyearwlththelossofgJmereally ImFQrtant vrtork 'Yea]SO had jotsot happy8rowth atMI retentlon stcrles In 2021.2Z Were delightal to have retalned Trjr all work supportlng famllles at HMP Altcourse In Llverpv)ol our Uatson and Diverslon Yry4 suprtIng ppIe who rn18ht be at rlsk of offenthn8, our Parent and Baby Reladonshlps servltt, supwrtfing new parents to form brllllant tfjnds wlth thetr chlldrery and our Women's Turnaround New Lthf service, which supp)rtsunempbyed oreconomlcally inactlvewomen in CheshiretO8etback tritowork We were also really happy to s18n a fresh contrart with our Shared Lives mmISSIOnerS tr& NortolL who have awarded us another flve years of provldln8 people vAth the supwrt they need In a safe, happy horne with one of our Nortolk Shared Uves Care In Llncs we've seen loads of lovely grovrth tri our Shared Uves wvfice and dwite havln8 a few team mateg mlssln8 thls year- the team's Work well with our commLssloner and thlIe pllll fit out the t88. t tri tern of bgrowt thffe's one bwewe have to rnÈntlorL In May 2021. wewerechuffal to bits tobe awanled over £3million worthotC¢Mitracts by the MOJ to expand our fantastic Women's Turnaround Serv1 Iwhlch used to be Just In Merseyside) into Wale4 Che5htre and the WirraL Pretty Impressiv< right? Women's Turnaround suprtS wornen who have offend1 to understand the reaxtrns why theVve chosen trj &) what they ve done and overcome any issues that may have ledthem to make choices- thfings like housin8 issues. unernplosThent, and alcohol addtctlo debtproblems parentingstru88]esand domestK abuse. By rectsfyingtheseissue&thewomen we support are le&$ ]Ikelyto offend agahL Thanksto thSs mega expansi0n.v'rechUffed tobe able to offer even more women this lIfethn supwrL The contracts have En avrded to us as part of the MOJ'S plans to lrnprove the Probation Service by bringin8 it back into the public sector. makin8 it easier for third sector status and we now run our Servi dirttdy tri North Wales and East ctthire. On the Wirral. In Cheshire West and Chester, were thrllkd to be working with fellow charity, the Tomorrow's Wome
metlmes It's the little charys that make the bl88est dIfferere to how we feeL For the longest tlmewe had a Shared lives England team anda Shared Lives Walesteam who did all orblted around eath other. Onedaywe back and thou8ht actually, why have wegot two majorly talented teams 80in8 solo when we can have one b8 Shared Iives su and be even more brilliant? Klnd of Ilke how Bryan from wlfe and Ke£th from knone joined force5 to rnake PIfe. except kd$ better, with morethan two people and with a lot lo(xlJesl rnore al impacL Now we've wt oneblg Sharal Uves teatn andwe'refeelln8 more our LjIEnshlre coMMer who's helpal u$achlewe lotsolyowth, and In SuffolK we've seen the same thIn8.( reladonshlpwlth UverKooiatycouncil 8rowsstron8erall thetlme andtheYvÈ lu# 8lven us the8reen118ht to put fLtuson Shared Uves carer recruitment In Merseyd¢k We're proud of the stton8 relationthip LNJr teams forge wlth wr comrntsdonersand Itsall down to how they llvethe Pssvaluesln eYtyhlD8 they do Theme three: people want to be part of our down-t(artIL Strong and ambitious team ot staff, Shared Lives carers and volunteer& Our differences are celebrated but our values unite Awards. bluv hewts
was picked out by our leadership tearn - who akn said how hard it was to make a dedston with so rnanyp VTOrthy of a wi So-whomadethe shortlist and whowerethlsyearfs wlnners? The BIR.Hearted Award Jessica Sthorth Prknners, Famllles Jane(YHare, Supw)rted Llvln8 MichaelGalbraith Parent.Baby Services
Pr4fY--T7i1 A- Pet< WellbeiD8 Centres volunteer Pride of PSS 2021 Award Bob Bell, Shared Llves kknrth West Covld.19 Hero 2021 Awanl. Thts 4la1 award wa$ glvenbythe leadttshlp team tosaythankyou to Usa for golng above andiyondherrole In Sharedlives tohead upacornplexprojtWlth liverprK)I City Coundl As you can s* we've got lotsof very SP p)plewortring and volunteerin8 wlth us here at PSS aTMlev8y ythr we'xelnaweof all theamaZiaCtS0f brawandsptrlt our
people show day ITh day OUL Not that they'd tell you thac of (y)ur* for them it's just part of the day30b. HYbd worb Same as rnanydifferent organisations acrossthe 8kn hybrid working is a ManeTht thing forusnowand we'Vel doing it SinOUr returntoofficeworkingearliw In 2021. It'sgiveTh our offic&based teams the flexibility to be at home when they The1 to be. or be with ppIe when they needto be.tcM)- whichworksout 8reat for lots of different people whoeither love worlang frorn horne tor the productivity it brfin8s or love It for the way it fits around their Ersonal Ilv We've always lov the way our culture has created a lovely atmc6phere in our offices and although we ynted to yve people muth more freedom to decide thelr own hours and IctIonS of work than we dfid Wore the pandemic (who knew so much home worklng wa% p)sslble?11, we wanted to wt an a8reement tri place to try and retaln some of that PSS maglc when people get together in rS0Th We did a lot of thInk ab)ut havin8 a minlmum amount of tlme In the ottltt. and what we came up wlth ts worknng really we]L Cmr office- based teams rnake surethey're In the office 40% of theirtlme- and they can be at home. in a eafé or wherever they need to work - for the resL Or, fif It's better for them. tTry can CDme Into our offlceslOO%of the tlme. or 75%or 50%. whateverworks for them and their team, Sayln8 a bl8 thank you Thanks to 9)me very careful bud8et managemenl In Dernber 2021, Ive Vre excited to I able to give each and every Merntr0f our tearn a 81ft- some IA)ve2Shop vouchers- as a big thank you for all they did during what turned out to be another difficult year <thanks to the pandemlc). Its not often we're able to do something like this, but when we are, we love thowln8ourteams some appreclatiorL Wordonthe street tsthat thevouchers- which could spent tri a whole load of high street sliops Sncludlng shops IIke Iceland- went down a treat rl8ht before Chrtstmas when the purse strin8$are already a blt tl8hL And.rad8m at PSS Our work to make PSS a much more dlverse pla to be hascontlnued thts year. We've be doin8 some Imp)rtant work to compare the ethnlc dlverslty of P&S staff vAth our I{aL dernographics andthe next sta8e tstodraw up aplanfor how wecan make sure thereare no differen We've kept the nverSation aEnut ractsm gotsw thts year by shar5ng lots of resources with our teams to help them educate themselves on IMrtant issues surrouTh¢bn8 ethnicity - and we've held an all-staff 7LK)m call where talked aly)ut our Urnry with antl.racism and where we Gin go next. Our guide to anti.racism is now on our website alon8 with a frequently"UFMaated ltstof reg)urces forour staff to refer back to, and V're)uSt in the process of lookln8 at how we can try to eUm1rte any KOtent btss from our recruitment processes all together with some clever teth Were firing on all cy]inders and passlonate ab)ut doing all we can to help elimi[te systemic racis Every two weeks we all get together with our chief exec as a big team and talk about stuff that's elther goln8 on at PSS or impartlng us and the Feopie we 5UPlXIrt, with the help of a
string of tta1 Intenul and external 8uest& What started off as a way to UFthte pw)le on the latest COVTr19stuff has now tunRd into a rlaT touch Wfyint for evwyon¢ andwee covered a whole host of topks . from anti.ractsm and neurcthlSlty through to the irnN)rtance of brand and kwlbly one of our favourite& transgeTth igsue& Rerently we were JoEned by frlend of P&8 ]stsa wb) told us all alx)ut his F)urney to Eecorni a trans mary and Abby. a PSS team mate frorrL ourshared Lives East servite, whose daughter. Jess, is trans. Chrfi5tlanandAbby sp)kehorstlYandclyaI)UttheIrexpeTlenLsaThdWeI&?rned so much atout the trans community. (Xw two gu were ready to answer every question we put to them- from the differences Ethveen gender and sexuality to what 'deadnami is and why shouldn't ever do IL We love haviDg thts rwlar slot to taIk aEnut hnp)rtant l&sues- long rnay it continu Every year wedo what we Ilke to call a l&d•ship narada wtth our tÈams Cnarada, Is Po]tsh for meetlng, by the way). where all ¢)ur rnanw and team leaders 8et t(Wher, tajk about Imp)rtant issues and learn new ski]]& This year. our tople was commercial $kll and our leamlng and development team mlxed thln8s up a blt tri the forni of blended leanth. We p)pFba our rnanagers into small teams with wle they dont usually get to work witlL and together they had to 80 away and whlp up a case for how they could Improve one of our services. corne up wlth a way to market It and ¢Thch the numbers into a sustainable budget- agreat way torall our mana8erstobrush uponthe full breadth of commercial skills it takes to do business with a heart. like wedo at PS& We're so chuffed to report that for yet another year, despfte all thettlals and trIlatlS of the pandemlc, our annual staff survey results have been Just as good as last year, or got even 97%8ald PSS 55 a tun place to work 98%agr&d thetr vrfork is'not just a F)b' 98% ot people said they feel they rnake a dlfference 90% of people look forward to coming to work exh day 98% of people sald when they Iked at what tTry acmeved as a team, they felt proud 98% of people said they felt treated fairly re8ardlesg of who are We're full of arnbidon at PSS and we ¢)n't lllce to rest on our ]aurels- we're alwayspushlng forward to try new things and Eetter, wfith really ambltlous goals that each and every personatPSSworkstoward&Thisyearwas ablgyear.andonewherewe were stlllupagainst the pandemic. We were aware that someof our teams might be feeling a little overwhelmed as they tried their Eest to rnake innovation hapTh whllst a]x> fi8htln8 all little fires COVID-19 started and gettin8 on wfith thetr day b& We knew it was impant to give our teams the chance to focus thetrattentlon in theright pla sowe had a little lo)k at ourfi year Big P]an with our senior management team and agreed me bits and knbs to put on pau* for a Httle whlle As pressures start to ]ifL we'll go back and see what we can re1ntroJu, but for now, wee given our teams Spa to breathe and rdlert which is x) imwrtant on many different level&
Theme four: we believe that tethnology, when used in the right way, can make everyone's personal and professional live3 easier and Itter. Oneof thethemeson ourB Plan tsab)ut howtech can help Irnptovem)le's Ilv arml we mentioned earlier that our Makin8 Daysrn havejurt moved into a brand newday centre on the ground floor of (w head offico Well. let usteu you. tt's ]ike Curry's in there- thanks to the hard work of teeh team. there's $0 rnueh ec1 th for the people we SUPW4rt to enp)y. tt's made the rest of us really Pa10 What an arnazlng oprtUnIty for the Makfing Daysgang toget stuckinto newhoblxesaNicreativeproittt& andtolearnlotsof digitalskil When we expanded our contracts with the MOJ. we had to do a lot of work to meet g)me tASME help30rganlsatlons Ilkeoursdoasmuth aswecan to prevent rne of the maln cytr securlty Issues out there and protect the h0 we hold aut the people we supp)rt. The dIffereTh between IASME and other cetlfications we'vedone ts that It Includes things Ilke pollaes ar tralning as well as the usual control type check& <Ir quality, governance and teth teams ined for to look at thln8s like mordtorI risk assessment and mana8emenL change managemenL inadent responm and how we handle buslnes8 continuity. makin8 sure V put the tASME standards in plac& we'retry1ttObe aSsustab1e aswJsslble,arrfl the mak)rftyof (w OffkesarenowvtrtuV •• paperles&.. but If there's onethingCOv119 lWnS weregiKAI for. It was for bulldln8 UP our team's tech sklljs and showlng us that we dont ne1 to rely on havlng accES5 to prlntsrs to do the maJoTIty of our vrnrk They're nrt completely th)let¢ of course - there are deflnltely rne thln8s we stlll need physlcal copies of, espEcially when It comes to conrnunlcatln8 wfith w)ple In an aLressible way- but thanks to our people 8ettln8 to 8rt wlththelikesof di81ts1 slputw4 OneDrlveandTeam& WereallY reduced how muchwe prinL So much sn that we've Ixen able to retlTe gxne of t prfntffs fm ¢xw offi - atml as 2021.22 draws to a doR we're d(x to cornpletiorL Intr(xaucing Eclipse has toa wholenewwayofvrtTknryandapthiscomplexasddinitely hadfitshurdl< Itwe're now really ck&qe to signing ft all off as Ikme ard duaaL Iysbeen M rnean feat tog& this far. but lys worth tt to know wee got all the Info we alwt tt wle we suPrt in one
Thls year we launched one of the snazzlest new wekn had for ages - MatchtiwLives.o)nL It's a brilliant wetsite we IlIt to help rnatch Sharal Lives Carers with people we support. It rnakes matches in a way Ami]arto how adatin8 app might work lexeept there's ObVV no datlng at all Involvalg.1(x)klng at what 9)mine's lth)klng for in a carer and what our carers can offer. Matching Lives allows our carets to Create an onllne profile that tells xKial work protessionals and pg)ple who are looklng for sUprt all aut thern ard what they (Xn offer as a Shared Llves carer. When xKial workers or other profe&th)nth are lookln8 for a carer to SUprt someone who wants to uye Shared Llve8. thevre able to tell the V4vebslte to show them the profilesof carers who can net the needs of the specific person they're workln8 vAth- for exampl< they may need someone who has no S who can provde pernal care and has an accesslble house. The ffiTebslte wlll searth throu8h all thecarer profljesin ouronlinedatabaand show them thecarers who wlllmeet those need&Sodal careprofessionals and people we SUPF#)rt arethen ableto vlewtheproflles of carers who will a gocxl rnatch for them aNI find out a bit more aEK>ut thenL At the click meet S) far, we tr5aJlln8 ft wlth a cpIe of our comMnerS to how fit all vrkS in practtse It's hot off the preM and tt's prdty LWI and we can't walt to hear aiwt all the matches made in heave Theme five: we have a positive impact on our wtor. our local communitie& the people within them and the planet we live OIL Hlttkn¥the mark Pay'soneof thethiD8sthat alwaysLThnesupon(Mw staff SieV aston8 MethIng our staff VUld]lkeU5tOW0TkO- In f< It'$consbtentlyoneof our lOW&tor1D8areawe belleve In falrnes% and we want to make sure we're ltstathw to what (w team tellsus, y) thts year, we comeup wlth a way to look Into at PS to if there's anythlng Vcand0. tn autumn 202L we started Wor8 away with the heads our servi, l<x)knn8 into how ThrTrJgh thls benchrnarklngexerd• we found that gxne of the rnles we*e got at PSS were We happy to say we've able to glve the le In roles a bit of a pay tse thls
We want to become a much more Susta1Tble organisation and this year was the year we started really upping the ante and exploring what we can do to lessen our Impact on the environment and arnp up our pxitive impact on lth our sector and the communities we work i together viith our newly"aPFK)inted taInability offi. Sarth they set up a big project kick.off meetin8 With some people y suprx>rt at Maklng Days other trustees and PSS staff who are algj passionate aiK>Ut sustainabillty. Tether. the team started to write the PSS sustslnablllty pkn. at the Unital NatM>rs' Aainabl]ity development 8031$ and LY)mparin8 them wlth PSS prioritiu Agreat tInwaS had all round. and the people who u our Maling Days Servi even used their brand new kitchen to create a tasty vegan Isustsinablel lunch for the slO We can't walttoseeall thewayswe'rewlngtomakethe workl alknrpl Our IOrn7n in 2021.22 Companles Act 2LX)6. Financial results results, and how we have beenableto(x)ntinueto mlnlmtse thetentIal long terni fSnanelal Impact of COV11>19. We rec¢8ntse that WOrktr wlth the provisi ot statutory seDAw has supp)rted our flnanclal sustalnability in a way that ing granvdonations reliant durln8 sucha turbuknt tImeVKldnthacr netIn(xxfteandexdltuTe, trluSeoffinSand 109ges on investments. recorded a SU[ph of £1.4m12021. £LSml. Gain5 on Investment for the year totslled £0.4m12021: 8aSnof £0.7ml wlth the underlyin8 p)sitionexduslve of galnsand low on Investments L*ln8 a healthy £0.6m1202L" £OAm). In ]i8ht of the favourable year we rewarded eath stsfE rnernr vAth a £XKJ high street shopping vouchers to recognise the tremendous vmrk delivered through such challeth tSmes. We have also now rnade a dttislon frorn June 2022 to pay our lowestpaid earners in line with the real living wage and. for thixe services that do not aflord this, we are in talks with the cornmwoners ab)ut reworkin8 models or Fthntially handl Servi back In relation to COV]r>19. We are pleased to 3& our affthd Servlees have return to full There are nopost balance shftt events in relation to COVTrI9.
Statement of Financial Activities
Income
Our yearly income of £19.4m represents an increase of £0.9m on prior year income. The increase is due mainly to continued growth in our Shared Lives services and winning our Turnaround contract with the Ministry of Justice. This growth was partly offset by reduced numbers returning to our Making Days service, due to COVID-19, and the closure of our Queens Drive Supported Living service, due to the sad death of Andrew Devine who we have supported for many years.
Income by Portfolio:
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Our Shared Lives service remains the strongest generating 67% of our income and this is in line with last year. Our Strengthening Families stood at 11% against a prior of 8% due to the winning of our Turnaround projects is Merseyside Cheshire and Wales.
Expenditure
Our yearly expenditure of £18.9m was £1.1m up on prior year. Our increase in costs is mainly associated with growth, depreciation and costs associated with returning to an element of office-based working.
Pension
During the year we continued to work with First Actuarial LLP in relation to our section 75 debt of £1.9m that was triggered on 30 September 2020, when PSS left the Growth Plan run by TPT Retirement Solutions. The Scheme Actuary to the Growth Plan provided an uncertified debt figure of £1.9m but has been instructed by the Growth Plan trustee to not certify the debt, due to an ongoing court case regarding the potential non-adherence to scheme rules. In response, PSS have agreed a 'period of grace' with the Growth Plan trustee to 30 September 2023. In July 2022, TPT provided an updated debt on withdrawal figure of £1.24m for PSS as at 30 September 2021. This amount has been recognised in the balance sheet, along with deficit contribution payments due from when PSS left the Growth Plan to that valuation date of £161k.
In June 2022, TPT Retirement Solutions issued a new update to Growth Plan employers. This update confirmed that the court case could increase liabilities in the Growth Plan. The court process is ongoing and the matter is unlikely to be resolved before the end of 2024, at the earliest. In August 2022, TPT confirmed that the Court case does affect the Growth Plan. The
29
Scheme ActLLary hasestimatedthac if the Court ruksasainstthe Trust the Section75debt for PSS wlll Increase by around £350.0(X). PSS has reco a contingent liability for this amount{note9j basedonthelevelofuncertthty regardtheoUterneofthe court case. Balance Sheet Ckw Totsi fundswition Arread by £15m to£95 WorkJn8 12pltal Our liquidity sX>Sition has reMaIr healthy vAth £L9m (2012L. U3m) lein8 held In cash at year.en(L The or8anlsatk>n ts able to cover Its imnwtste llabSJltles by a factor of L712012L' 241. Debt Asat 31 Mareh 2022wethreredei fre& Partof our 10n defldt 1xryut planswlll Involve 8urIng a loan from our bank. TFf have agreed an extension to the WILMI of gracR to 30 Septemter 2023 and PSS has untll thfis date to pay the debt or rtrenter the erne. The loan app]Icadon ts therefore on hold untll tlme as the detklt becomes payab Thevalueof our investmentshasincreasedby £12m a8wnstprioryear,from £4.7mto £5.9nL Theincrea8e isdue to unrealiwlgairLS of £0.4m and £OAm invested durln8 theyear fromour bank deFDslt account. Thfis representsa total return of ILPA which mtsour targetof CPI + 5% The Fnd ts rnanaged by the Manager as an unregted collectlve Investment xheme and
can cover our current cash flow needs and p)tential futUTe obligation& This is done with the ob]tiVe that we would be able to o)ntinue our work If fad wlth difficult financial time$ whilst having time to adiust our busin strategy. and addltionally nwirrrise the fuT avallabk to fund tharitable actlvitle& By definitio our fr reserves are unrestricted re*rves less tangible fixed awets al should Ver eight to ten weeks of anticipated Our balan of fr reserves currently stands at £55nL This tricludes the target of approximately eight to ten weeks, worth of anticipated expendlture and the rematsn8 bajan makes up ¢)ur Transtormation & Development fund Thts ts reWed regularly and our Trustees conthr the level of free reserve5held to7 sattsfactory. Our restricted fundsaretobe used fordeta5kn1 PUT% splf bytheorfglnalobfrctlves of those funder&Threeof the restrktedfunds ChJ]d Welfare, Mountford Fundand Live4x)ol Queen Victoria Fund have been Invested and the income arisi8 is spent on the specified The Trusttts have 8fven consideration to the basls of preparln8 fInan statements In the context of thechallen8in8tirnes attectin8 thecharitable seLtor induding any ongoing impact of COVI19. A rollin8 four year forecast ts revlewed quarterly by our Flnance Cor(unittee. Includln8 sensitlvlty analysis refkCt best and worst case scenarl¢x The ]ate5t projection for the rltha ending Marth 2023 shows an eXpted surplus of £Okn and March 2024 forffa5tin8 at a surplus of £O.Im. Worst case enarIO for March 2023 is forecasted at a break even sition and March 2024 a defklt of1£0.3ml. Our worst case scenario is ba on not achievin8 work growth targets of £lm In 2024, and we have confidence In thls area as we exceeded our prlor y&ir target. and have already achleved 41% 01 our 3)22123 tar8ets by quarter May 2022 and we achIeV 140% of 21122's growth targeL Our management accounts to Aprll 2022 are Showfing a surplus of £32k which is ahead of budget reflectin8 the pnent nature of our forecasti rerVeS Stand at £5.Sry which would cover our total costs net of carer payments tor 6 months. The Thistees cx)nsider that the going concern basts rernal appropriate Further intorniation in this re$t ts 8fiven In accountlng cle& 31
This year we continued to rep)rt on a numl*r of imp>rtant key wfornwice indicators
IKPlsl across various ar of the IsInesS offain8 an'at a glance. plctureof LX)nxJrate
health for our Board and Sub
As an organisation that receivesthe maprity of its ineome throu8hcontractswlththe public sector we. like many other& are feeling the impact of the fundlng cuts that are taklD8 hold acro&s the UK. Thls means that service pricing and value for money areabsolutely ntral toouroffer andretentioTh is key toour future succes& Adherencetoour Development Strategy which has clear obktives around sustainability and 8rowth has enabled usto maintain a o)nsistent awroath to bids and In 2021.2022 retalned fundlng around key contracts Includln8: MOJ Women'sTUrnar(nd. Merwslde New Leaf LiaL8on and Dlversion We've also FAilt on our wrth stratwby wlnnlng nffiy contracts Indudlng MOJ WOrrn'STurnarCnd. ChethSre MOJ Women s Turnarwnd- Wales . GrowlngTogthr. Starting Well Flu Work that endeddurln8 the year. The Board of TneeS has ultlmate resp)nslblllty for the management of risk across P&q. However. delegated authorlty has been pasd tothe Audit & G)verne SUbl>MM1ttee to malntatrl a framework of risk rnant and controlacros5 theor8an&tlo We havea cross-organisational risk registerthat sits at leadership leveiand is asSeSa by the Audit & rMance Sub-committee. and the PA)ard quarterly. Any changes in the wtentlal impact and or interventions around these rtsks are d1Xu&8 at these meeting& Underneath thissitdirectorate riskretsers andunderneath that, wrtfo]ioandservice level registers. All at team meeting& We have11sted below the top th tsken from our risk rr.
Financial risk - relating to contract margins squeeze arising from the National living Wa8e le8islation and wage extatIL5 We continue to Intu>vation Strategy. We have a high level long term fllnan plan that considers the tn ternis ot Investmenty PSS ts exw*ed to maTketprlce rlaks artsln8 from movements In the value ofunlts hekt hitheCOIFCharftable Invknent fund prcKedur4 whlch enables It to Identlfy measu. manage and monitor at any tlme the rdevant risksof thepositions to whkh the Fund ts orrnay beexp)sed and their contribution to the overall rlsk profileof the Rmd FinAnr.i21 risk - r@12tino to Dension deficit PSS rned away from the Grovrth PlaTh nm TFr Retlrement Sobjtlons cfpT). durfng the prlor year. The Growth Plan xherne carrles a sIgnSknt defidt and PSS plans to settle thetr element of this debt We recaved contlrnutlon ol our UertifIed debt figure of £L9rn as of September 2020. This fi8ure of £19m was accounted for in prior year. TPT have sin provided an ulated debt fEgure of £L24m as of 30 Septem1 2021. whlch has i1 accounted for inthecurrent year, plus0Utstan deficitc0ntriltioTh payments due tothts date of £161k TPT have advtsed tlv are not yet able to certify this fi8ure as they are worldn8 wlth Ftrst Actuartal LLP to manage this risk effe£tfivdy and are contklent our free reve levels can comfortably C any risk. Cyber security risks Cyber 8ecurlty conthiues tobe an fimFQrtant t d our operallonal ard tknan functlon& Ransomware attacks. fraudulent activlty. entrapment arxl attempted gr4x)mlng of vujnerablerwleare allpertinent rlsksfacedbyP&q. Tocounterthis wehavebeLYJmeCyber Essentials and Cyber Loentials Plus certlfle(L Jn addition during the year we employal
experience PsSempknshaveWfthwecQntlnUet0wOrkW1thOur fvnderstoensurewe arekeeping pacewith fatrwages forour sector, esIallY imp)rtant given the riseinthecost of livin8. We are akncornmitted topaying the real living wag Auditor In re5t of trust at the datethe tru5tees' Tep)rt ts syl. So far as we are awarq there is no infornutlon need by the charlty's audltor fin Connection with weparin8 t1r rewjrt trelevant audlt infornAtion) of which they are A5thetru5teesofthecharity have takenall stepsthatwe ought to havetakenlnorder to make ourselves aware ol any relevant audit inforniation and to establish the company's auditor ts aware of that Informatlo A resolutlon to reappolnt Crowe UK LLPas auditors for the ensuing year wlll be prOpL Slgned on behalt of the trustees Julle Cooke 35
Trustees, responsibilities rewrt and the fknanclal statements fin accordan with aEp]icable law and regulation& year in accordance wlth Unlted Klngdom C*rwally Ated Acrounting Practice (Unlted Kingdom Accountin8 Standards and applicable lawl. Under company law the trustees rnust not approve the financial statements unless they are salisfied that they 8Lve a trne and fatr vlew of the state of affairs of the charity and of the incoming resources and application of reUr IneludSn8 the Income and ex. of the charity for that perio(L select suitsble aca)untin8 thenapply themLIXiStentjy. makejudgements aThd acc(xmtin8estlmatesthatare renableand pniden¢ state whether applicable UK Acmuntln8 standa have iwi followed wblect to any nuterlal departuresdlxk)wl and explalned tri the flnanclal statement$ ar prepare the ffnancial statements on the golng concern bats unles8 It lslnappropr5ats to presume that thecharfitywlll continue In business The tnee$ are resp)nslble tor keepln8 adequate accounting records that are ffIcient to show and explaln the charity's transactlons and dtsclose the finandal posltlon of PSS wlth reasonable accuracy at any time and enable thern to ensure that the flnanclal statements comply wlth the UK Companfies Act 2006. They're alwj re4nSibLe for safeguardingtheassetsof thetharltyand taklngreag)nablesteps fortheprevention and detection of fraud and other Srre8ularttle& Flnanclal statsments arepubllsheA on PSYS webstteln acCOrdanWIth SlatIon trithe United Kingdom 8overnln8 the preparation and dissemination of financial statements. which may vary from legis]ation tri other Jurlsdlctlon& The rna1ntenan and Integrlty of the charity's wetsite is the rnSiBIlItY of the trusts& The trustees, ponsIbIlIty also extendsto the on8oin8 integrity of the finan statements contained therein.
Independent Auditors, Report to the Members of PSS We have audited the tinwial statements of PSS (UK) for the year ended 31 March 2022 which comprise the Statement of Financlal Acdvfitfi4 the Balance Sheet, the Statement of account5ng polide5 and notes to the financial statement& inth significant accounting policie& The financial rep)rtins framework that has iEen applled fin their preparatlon ts applicable law and United Kingdom Accountln8 Standards. including Financial Rewrting Standard 102 The Flnandal ReKortln8 Standard applicable in the UK and Republicof Ireland In ouropinion the ftrr statement 8ive a true and fair vlew ol the stste of the charltable cThnpany's affatrs as at 31 March 2022 and of Its Incoming resourcesartsa app]Icatlon of rurCeS Includln81ts Income aThl expendlture for the year then ended. have been prowly prepared in accordance wfth Unlted Kln8dom Generally Accep1 AC(nting Practlc¢ ar have been prepared in acLY)rdance wlth the requtrementsof the Companles Act 2006. We conducted our audit in accordance with International Standants on Auditing (UK) USAS IUKII and applicable law. Our reswnsibilities under those standards are further descrittd In the Audltor's resp)nslbllitles for the audit of the financ ststements sectlon of our reprt. We are Independent of the charitable comwy in aco)rdance with the ethkal requjrements that are relevant to our audlt of the financial ststements In the UK tricludlng the FRCS Ethical Standard. and we have fulfilled our other ethlcal resp)nslbilities in ac£ordance vAth these requirement& We believe that the audit eVIden we have obtalned ts sufficient and appropriate to provide a Ixsis for our opini tn aUdIth the financSal statement4 we have concluded that the trustees, use of the going concern basis of acLltIng In the pretIon of the financial statements is appropriate. Based on the WOTk we have Frforme(L we have not identified any materlal uncertthtles reladng to events or COrltIonS thac individually or }lleCtIvv, may cast significant doubt on the charitable cornpanys ability to continue as a going concern foi a period of at least twelve months from when the financ Statements are authorlsed for tssu& Our responsibilities and the respK)nsibilities of the trust with resp to 8oin8 COrn are descritrEd in the relevant sectlons of thisrep)rL
the financial statements and our auditor's repM)rt thereoTh Our opinion on the financial statements doe5 not cover the other inft>nnation and except to the extent otherwlse expuddy stated Sn our rert we do not expressanyforni Ofassur conduslon thereorL <)Jr reSnSibility is to read the other inforrnation and In doing w, consider whether the other intorntion Is materially lnc0nstst with the financ statements orour knowledge obtalned In the audlt or otherwise appears to be materially misstatsd If we Identlfy suth material Inconsistencies or apparnit rnaterial misstatements we are required to deterntrie whetherthis gives rise to a mateTlal mfisstatement In the financi statements themselves. If, based on the work we have f0Mle& we condude that there is a materlal misstatement of thts other InfoTJnatlory we are rquired to rert that facL Inouroplnlon based on the work urthen in the course ofouraud2t the Inft)rnutlon glven In the trustees. rewrL which includes the dlrectors. rep)rt prepared for the of company law. for the financial year tor which the . the dlrectors, rert Included wIthtri the truste reFort have been wepared In Jn Ilght of theknowledge and UnderrtalI oftheehaTftable company and its envtronment obtained in the course of the audit we have not Identlfied material MISSements in the
law) are respon&Ie for the preparation of the ststements and for being satisfied that they give a true ar fair view. and for such internal control as the trustees determine is m]teMent, whether due to fraud or ernr. Inpreparingthefinancial staternent8thetnarere5nSiblef0ra9sts55n8 thecharfitable company's abllity to continue as a 80ing concm dixi(kSj as app]kable, matters related to going concern and the going concern basis of airounting unless the trustees elther intend to Ilquidate the charitsble company or to cee oatIonS or have no realistic alternative but to do so. Audit re8p(m8ibllitieo for tl audltd the fAnancial Itatements a whole are free from matsrial rnis8tatemen¢ whthr due to fraud or eTh)r. and to issue an audltotrs repjrt that includes our opfinlon. Renable assuran is a high level of assuranc but is not a guarantee that an audit conducted tri accordance wlth ISAS (tJK) will always detect a material mfisstatement when It exlsts, Mlsstatements can arlse from fraud orerror and are consldered materfial If, tridlvkluallyor tri thea88re8atytheycoukl reasDnablybeeXted toinfiuence the economk declslons of users taken on the basls of these linancial statemen Irrwlarities. includlng fraud, are Instances of non<ompllartt wlth laws and re8ulation& We design pr<edureS in line with our resp)nslbllities outlined alx>ve. to detect material mlsstatements in re$t of irrulare4 IlUdIng frau The extent to which our We obtalned an understandin8 of the legal and regulatory trameworks withln wFdch the charltablecompany operates f(ing onthose laws and rwlatlons that havea direct ettect on the detennination of material amounts and disclosures In the financial statements. The laws and regulations we considered in this context were the Companies Act 2CKJ6 and the Charltles Act 2011 tO8ether vAth the Charlties SORP (FRS 102). We assessed the requlred compliance with these lav and regulations as part of ¢)ur audlt on the related financial statement Itern& In addition. we considered provisions of otTr laws and re8ulatlons that do not have a direct effert on the ffinanci statements but compllance with which might te fundamentsl to the charitablecornpany'sability tooperateortoavoid a material penalty. WeaJsoLDnsidered the opFortunities and incentives that may exist wlthinthe charitable company for fraud. Auditing standards lirnit the Tequired audit predureS to identify non<ompllantt wtth these laws and regu]ation5 to enquiry of the Tnee5 and other management and in5pertion of regulatory and legal o)rresp)ndence. if any. 39
We Identlfied the greatest risk of nuterial impct on the finan statements from trregularitie& including fraud to be with?n chal-ilabie Servi f Income, grant and other income and the overrlde of controls by Mant audit pnxedures to re4x>nd to these risksindudedenqufirfesotmanwent atout theirown identificationand asse&sment of the riskg of irregukntie& audfit prureS over hwome. sample testing on the Owin8 to the inherent limitations of an aud1¢ there ts an unavofidable rlsk that we may not have detected some rftateri rnisstateThts In the fInaThc statement& even thou8h we have properly planned and wformed our audlt tri accordan with audttln8 Standard& For from the events and transathns reflected In the flnanclal statement& the less likely the trtherently ]imlted predureS requtred by audltlng Standards would Identlfy It. In additio as with any audiL there remained a hl8her rtsk of non-detection of Irre8ularltie& as th may Involve eollusfiory forgery. Intentional 0mfi&8fi0 Misrepresentatio or theoverrlde of internal control& We are not reskK)Ml>le for preventln8 non<0Mp]ian and cannot I eXted todetert non<ompllantt withall jaws and regulatlons A fiu-therdesaiption of our resp)nslbl]ities for the audit of the finan statements ts ktsted on the FlnancSal Relth C,$ Weltr at dexrlpth)n fonns part of ouraudltorfs re Thts report Ismadeg)klytothecharitth(xJrnpanV$rnerni asabody, Sn acCY)rdaewfth Chapter 3 of Part 16otthe Cornpanies Art 2(X)dOuraudit work hasttenundertaken so that we mht state to the charltable company's members matters we are required to state to them In an audltorfs rep)rt and for no other purpiw To the full extent perniltted by and the charitable cornpanvs rnernbtrs as a by. for our audlt work. tor thts rewt or for YS Statutory Audltor The Lexlc¥)n
11 1111 1 1- 11514 '1'111 ¥)8
Balan sheet at 31st March 2022 2021 Tanble at$ Inv&%tment pro1rtY Investments 4 1644,935 2527581 39L667 4.734,610 7.653,8 Lbtor$ Cashat bank ]n harKI 7 1854lZI 1671861 2276,761 3,949b22 3.7UI.417 Amountsfallhwduewltlthiorn year 1141351 1669070 52qTh 9,Y33,610 UaWItI Amounts fallln8 due 8reater than one y61r. Penslondetidt COntriEtIOn 9.10 031110 L03LIIO L932,063 Thefwul8of the tharfty Restricted funds Unrestrlcted funds ¢58335 32L769 6,T73.805 Flxed As4et revahthtknn rerve 547 2022 and sigrth and authorised for iwe on its behalf bT. Julie th)ke The notes on pages 44-61 forni part of these Acr(Nmt& CoMpanYre$tratiOTh nuM1002140TI 42
Cash flow statement for the year ended 31st March 2022 20 Cajh tlow5fr0morathwaCtsVit 4V6 U77,468 tXvlWintere5t aryl rentsfrornlnvestments Proceedsfrorn the DfproFerty. plant and F1Jrth0f proty pjant and equlpment Proceedsfrorn sa]eol fjnve#ments Purch&of InveStht$ 997 139,049 274.7541 45 Cjw kncath andcashwllva1entslnt rertkn8 wknj Cashandcash equivalents at the nnor the rewsrtirypth Cathandcash equivakntsat theeTrlol therepjrtts 14214ni 497.367 t lrtome/(expnthturetror the rep)rUrKgwknll¥FeT tk K)FA) 9S3.735 1540,980 Urn1¢r. (60,0) 14&675 ,4 Proflt onsaleofprowty I387 C704531 S34J87 (1199,8061 d6Q99n 1139,0451 (520 15R776 IGlwson reValuanot tinIlabulty deCre1debiOrS {r(TelI]nITea In credltors 142S4731 Net cashprovlded lIU*l trQ OperatitivItIeS Analydsof cathaNlca5hequivaknt$ 5329) 2276,761 Totslcashandcathequivaknts
Notes to the financial statements Accounting policies PSS IUK) is a company limited by guarantrt incoTwrated in Erygland and Wales under the Companies Act 2006 and has no share capltal. Theaddress of the regtstered Offi is givenon the company Infornotlon pa8e and the nature of the (x)mpany's operatlons and its prlnclpal actlvldes are * out In the Rert of the Trus 1021.AcoJJndn8andRw)rdngbyCharitiegStatementof RecommendedPractkeaFplkable applicable in the UK and Rewblic of Ireland (FRS IO¥ effective l January 2019 (ChaTities SORP (FRS 102)). the Flnancial Rern8 Standard applble In the UK and Republlc of onventlon. except that Investments are stated at market valu< and freehold land & bull(kn8s are carrledat valuatlo The company has a £1 Investment In a dornwit subsidiary. cOnlIdated accounts have not been prepared on the OundS of materiality. The a(U therefore present Informatlon about the company only and not alKt tts 8rou FRS 102 The Trustees have 8lven conslderatlon to the bath of prepariry finaThc statements In the of COV119. positionand March 2024a detrit of (£0n).
Our reserves remain very stroDS ar our worst case swwio can be fully covered. Our free reserves stsnd at £5.5 which wcmthl Lyrwer our total costs net of carer payments for 6 months. TheTrusttts conslder that thegolng concern basis remains appropriate. Service income represents the amount of grants and fee5 recefvable for the year and ts measured rellably. Investmentincomeis recognlsedwhenrelvabIetorunrethCted servicesandlnaccord with restrictions for restricted service& Furlough tricome from the CVernMent'S Coronavlrus Job Retentlon ts recogn when recelvable followlng a subJntsslon clalm to HMRC The contribution of vohmteen is not quantified in finan ten expendlture Incurred on fulflknt of the charitvs ob)tiVeS ltharltable artivitie$ expenditure incurred directly In the effort to ral voluntary contrlbutlons (costs of 8eneratln8 funds): and Any unexwKled Income on servktt whkh relates to grants or donatlons whlch must i expended in the followi year is taken to creditors as rants ar donations received In advance,, and slK>wn as deferred Income. The outturns of other services, whose income exceeds expendltureor who expendlture exceeds income, are taken to reserves. PSS has a slgnfiflcant degree of centra]tsation of VIceS as human rex>urces busIness development, financ¢ rr and quality and cornplianee. The costs of these centrallsed services are all(xated to individual Services on the basts ol actual servlce expenditure. Thls enSLe$ a falr and transprnt all(ation of costs and is in IlnevAth accepted practices within thevoluntary sector. ReStrirt funds are to used for SEifIC purmw ]aiddown bythedonor. Expendlturefor thosepurposes ischarged tothefund, tcwherwitha fairallc¢atlonofoverheadsand supp)rt expendltureon the general obitiveS of the charity. and equipment eurrentty held by the charfty. 45
Investments are stated in the balaTh sheet at fair valu& Unrealised gains and losses arising on the revaluation of investments are. together with the realtsed 8alns and losses arising on the saleof investments, shown inthe statement of finaTh actlvitlesas net gain(lOS$e$)0n Prowties, including laN1 and bulldings are included at fair value as at the balan sheet date. A full valuation is attained frorn a qua]ified valuer, for each prortY at regular intervals and specifically In any year were the trustees Eeueve there has been a material change in value. Revaluatlon galnsor low Iwhkh are not consldered tobe irraIrt losses) on assets heid for the charlS own use are Induded in the SOFA under the xtfon for other recognlsed Ikpredatlon iscalculatedtowrite off the costorvaluationof tangible fixed assets excludlng The following depreciakn rates are used. Furnlshlngs and flttlngs 25% Freehold prot Property valuation are spllt as follom Eleanor Rathbone Houst Other prOrty 25% 75% 75% 25% Thesplitfor Eleanor Rathb)neHousehasbeenu%dontheadvlceof theindependent valuer& who deem the majorlty of thevalue to be in thebulldln8. The'other. properties however are much older and are therefore ded to hold the maN)rity of their value in the lan(L Servke-based asts and as8ets Indlvklually costing bek>w £250 are wrltten off fully In the year of acqutsltlon. A portion of the leasehokl prowty. Eleanor Rathbone Hous& ts leased out to a thtrd party and is therefore rwnised as an investment pro[ as It meets the definition of a mixed use property. EnveStrnt property is held at falr value as at the t43lance sheet date. The rtion of the Eleanor Rathknne House held as trivestment pro1rty ts one slxth of the total fair value, which represents the area of the proFertywhlch the lessee occupies. Payments In resirt of operatlng agreements ftEing a8reernts not givfing rfights approximating to ownethp) have been charged to the Statement of anci Activities on a straight line basi& Financial assets and financlal Ilabfilttles are recognised when PSSIUK)becomes a partytothe contractual provisions of the instrumenL All financial as and ]iablllties are initially
measured at transaction pri (including transaction c05tsK PSS IUK) only has financial as and financial liabilities of a kind that qua]ify as basic finan instruments Basie financial InstnThentsareinitiallyrecwised at transaetionvalue and subsequentlymeasuredatthetr settlement val Trade and other debtors are reccwd at the settlement amount due after any trade disCot otfered Prepayments are valued at the amount prepaid Thet of any trade discounts Creditors and provisions are rttwised where P&$ IUKI has a present obll8ation resultln8 from a past event that wlli proEobly result in the transfer of tunds to a thtrd party aThd the amount due to settle the obli8ation can measured or esthnated rellably. LdItOrS and provisions are normally recryi1s at their settlement amount after allowlng for any trade discounts due. Cash at bank and In haz Cashatbankand In handlndudescashand shorttennhighlyliquidinvestmentswithashort maturity of three months or less fromthe dateof acqulsltion or theiwiing of thede1t or slmllar acLYJunL P&S partldpated In the Growth Plan scheme, a multlmployer deflned contribution nSIon schememana8edby TpfRettrement &)lutlons (TPT). until 30" pteMr2O2O. From the 1st Cktober 2020 PSS moved to Tr People Pendozl From the period March 2020 to Sept 2020 P&Shadentered Intoa fun(lln8 agreement contributetowardsthe p£hemedeficlL The amount reco8nlsed for thts perkxl was the net present value of the deficit contributions payable under the a8reement that relates to the deficiL The interest cost of the debt ts reflected in the SOFA with the paents Oess interest) being offset a8ainst the Jiability. On leavin8 the Growth Plarn the defklt relath to PSS beo)mes due Tvf has provided an uncertlfled debt flgure for PSS as at Septemter 2020 of £Lkn calculated on an annuity buy" outba% InJuly 2021 TFfprovlded Psswith an updated debt figure asat 30 September 2021 of £L24m. This has fully accounted for along wlth £161k defidt contributlon payrnents du& PSS'S Period of Grace has been extended to tember 2021 which means the debt will Ettome payable at that poinL str irt ¢knEer 2020, PSS has partKipatsl in the People's Pension herne, a rnaster trust multi*rnployer defined contribution xherne Managed by Contributions to the pension fund are Charg to the SOFA Tennination LEnefits areemployeetenefitspayableasa result ofeitherthe charlty'sdedslon to tenninate an employee's employment: or an employ'S thcision to accept voluntary redundancy in exchange for th(le11t& The charity is exempt from tax on tricome and 8ains falling within sKtion 505 of the Taxes Act 1988 or section 252 of the Taxation of Chargeable Gains Art Ign to the extent that these are applied to its charitable object& 47
Judgements. The matters considered lthw are considered to the most imp)rtant in Understandi the ]lernents that are involved in preparing the financial statements the uncertaSntles that could impact the amounts rep)rted sn the results of operation fInanSItIOn and cash flow& Valuation of freehold aTYI long.leasehold proFwty . In order to detennine the fair value. advi is taken from iTrdewent qua]Ifled valuers. In this context. Judgement demand aasslflcatlonof leases" whether leawentered 5nto by P&$ (UKI, asles8ee, fis operatfin8 leasesor financelease&ThesedecisiOnsdendonanas5e5Srnent0fwhetherthe risks and rewards of ownershlp have been transferred from the lessor to the lessee on a lease by lease bas1& Other key sourcesof estimationuncertahity trthd Ikpreciation of tangible fixed assets and Impalrnient - Tanglble fix assets are depreciated over thetr u*ful ]ives tskiD8 into account re51dual live& where appropriate. Provision for bad debts - bad debts ts provlded agairst when there is obiectlve evidence that the debt wll] not be recoverable.
I
111-£ig,_ Iiy"Ii Iii 11111
&k i- lai 5a95
Expendlture continued 00 14&675 Land & &IdIn$ 17.TJ6 5JTII45 5543.097 414.424 912 413.3ZI 4174m2 6.370.848 Other wision cogts 314 ChaT5tsbleactMtles 314 £70,UX. .C#) £90,lJX. llOO,W) oation director of finance and peop and direc of Ixthe55 developrnent and mana8ement was £3162471202L' £369m the year 3 h181r.Ad empknes (2021: 31 partldpated In thedeflned LDntrfith?n nsiOn EmpknyerfstEnsSon(x)ntrlbutions << for h58her wd staff were £Y7.333 1202L' £49.n7). The total paid durin8 the year on trUstwaS IddUring the year at a LYAt of £4284 I. £3246L
Tangible fixed assets Balanceat L4J)21 2n(X)0 19W33 24&465 L05&103 3531901 274,754 Balanceat3L12022 Balance at L42021 Chary& forytsr io 5.151 .U4 489 821342 Lo3x> 29.755 46 .4c wrttttn back 31-MaT.22 .Mar. 662 19gl2 Zll761 IW,581 2021 Cost IV404 192S404 114.*33 181114n w8282 Net Ikvalue
Investment property 3) 20 Balanceat L42 Athlitions Losson [evahtIOn Ba]anceat3L32022 Investment propaty is inclvded on a fair value bas1& An external revaluatIon was carTled out by Eckersley at 2* January 2021. The tnts have mnsldered the YahtIonS ab)ve as a fair reflecti of the year end fair value. Fixed asset investments Maetyaat0L4J21 I705J Th,9 37JS2 4,TJUIO 241 5<n AltaNtIv 37J52 . 5884959 All the quoted fixeAI asset finvestments Investment unlts wlth the COIF Charltles Fnd or deSIts wlth theCX)IF Qwltles Dewdt Fun The hlrtorlc cost of ]tsted trivestments at 31 Marth 2022 is £56,154 (2021. £4586J541. portfolio.
S884,959 JlJ52 5084.959 37.152 At 31Mah2022 At31March2021 Debtors: amounts due within one year 2021 TradeDelknr8 L6Z7 524253 406.696 4J28 L67Z861 Creditor& amounts due withln one year 20 241873 340,605 471702 380.677 544,976 494.542 3H,438 324266 3.701 464 3&079 114S351 I66910
Creditors amounts diLe greater than one yea 2021 Pert)M Trust ]lablHtT. due8reater than ayear 103LIIO IV32,063 UULiiO IYJ2.063 On 30 ptemT 2020. PSS left the Growth Plan run by Rettrement Solutions. The Scheme Actuary to theGrowth Plan has provlded an UThrtifIed debt figure of £L9rn but has been instructed by the Growth Pjan trustee to not certify the debt due to an ongolng court 'perIa of8ra, wlth theGrowth Plan tni#eeto 30 Septemtff %) In June 20a TPTRettrennt Solutlons issued a new update to Growth P]anemployffs. Thts uplate confinned that the court Gue cfxlld Increase lfiabllltles In the Growth PlaTh The court prow$lson80in8 and is 1n8 contested by TrT. The matter tsun]Ikely to berewlved before the end ot2024. attheearkiL In August 2021 TrT conftrmed that the Court casedoes attt Trustee, the Section 75 debt for P&8 wlll Increw by around £350.(XX). PSS therefore has a ntiD8ent llabSUty of £350.CKQ. should the outcome ol the court case80 a8ainst TrT. 10 Pension obligations an uncertlfled debt figure due of PS$ funthng pxition calculatsa usln8 an annuity bUYut basi& Tvf have advid that tly are unable to certify the deb( due an In July 2021 TPT provided an updated debt f58we for PSS ot £124m at Septemir 2021. This has been recwisal in liaEAlities wtth £161k of defldt lX>ntrltton payments due from orphan Ilabllltle& Orphan 1Sabllldes aTe the tctsl amcrtmt of the Growth Plan's Ilabllltles. whlth are not attntsble to eMploent with any of the partldpathw employer& The for thisarn(llt 91
111- l jl" li" iii-
12 AnV$IS of cash and cash equivalents 2022 Cash]nhal 13 Analysis of net debt At l Aprll Cash tknv5 At31 March CashatEBnk aNI in hand 53 14 Financial commltments The charftable company has fInancoMMIttnents In respectof operatlng leawas follow& 22 Not ]aterthanlyear 45.OYJ 55,728 17352 15 RplAted Dartv tr2nsactlons thjring the year atotsl of QCKK) £4.7 Indonations wasreceived fTomRodney Paul
16 Financial instruments 2021 1853J) &9a L328.178 L69Y7 78 2276.761 4,734,610 1264538 16Z7 Inve*ments Tr&ae debtors Other debtors Trade credltors Other credttors 24L873 473,702 340.605 380,677 61