2022-03-31-accounts

Age UK Bolton Trustees, Report and Consolidated Financial Statements Forthe year ended 31 Mafch 2022 ageuK

Age UK Bolton Trustees, Report and Financial Statements For the year ended 31 Marth 2022 Contents Pa STKATEGICREPOftT 1.2 P•om)•nc&wd 1.3 Fkn•nc4•l reAv4 1.4 benefft 2.1 Reftrnt••rh4 knYrfstr•thdets115 FSPIANaALSTATEME14TS IrJependentex•n4ntr's rw ConsiAldoted St•t•Mrt of Wn•ncW *£d COn5d￿at￿ ofC•sh Hows li 12

A8e UK Bolton Page Report of the Trustees Forthe year ended 31 March 2022 Trustees pr¢￿tt fvlr annu31 repyl and S￿l￿n￿rtS for ts Jwr 31 March 2022. The Tntstee5 hkn adopted the pro¥l￿On5 (rfthe Statement of RttcmNndÈd Pi#ttt150RPI.ILcÈxM￿ry and tharttles. IFRS 1021 In prep3rkngtheaThAMI rrylVt￿d flnwwl s1•tarn￿oI￿￿ Ch•rfr¥. STRATEGIC REPORT Qbl¢Lt ofth•¢hirfty The Ob￿ ofthe to wtynote tre ol oldor rn￿ner now ts or Ive•fter my be deemed law to ￿ chartta￿t In •nd dro￿1 Bolto￿ A4k•tknolknfomMtlon. Detsiisolsertesand •ctl¥ltses denwed 2021m I￿se1 Awt To dell¥er hiqh q￿lIty. K¢wlJl¢ 9Th4(a KtP41t5 •Tr1 to rwbl• ilx> 50 to rthm￿n 5•fe, Ir￿ePendent. rnentslty. to •¥oy •filfiW ￿rIFIe.. . To Str￿ fth to eMweth•t older people •sJ xKlrty Lwrt ￿they•l￿•￿t re￿rcI •rKI wets thry¥e; • To engjre thjt c4der peo* are listemd to •r•l th•ttrdr t•$ trrforni kffluerKe t¢th our •rnl ￿der •nd polt(yde¥elopmènt; . To be • sust•knable. fft for on tht xl Jsphtlons of •1 oldw ¢0￿e In Bolt￿. . To worr¥)te•nd re5pert etyalllyafid In allour￿￿ opfflknn5aThl reb•tl 2021.2022 w•$ • ye•r d tr1￿11¢￿ emeryd frLYn tr thrke5t dlis d the p•ndeDc to reopen tsce to f•ce thce5 afKI 5UPWrt the rfum ol ow of had be￿ rA4pd to p•use thew frAes •s PEOp￿ to retum wè saw lh• impau of the pandernlc and assodoted pooplE'5 pIWul ￿ rn￿1 hulth •nd on thew ¢ortfbJence Ind •mtIl￿1 welkneln& Sadty. thb5 I￿￿jed sebval of (¥x hltherto •rrtl 1lw nded l¢Ytlon•l help. afid Indeed scffjeujntknueto ￿te1st$L￿￿￿E from owser44￿s1sdknt As •I￿v& ff you look. there are thE dtyJd& We bwrd 4$ •n we are rellknt •nd odaptable and can rtse to the thallwe. We rtxhed out fouNI r• ￿ sorne of we m•y ne￿ rrt In better days. We are delwhted that marry wue able ty. f•nalned us once Ily re￿Med to work from f￿0￿¥h or when thdr r¥)mwl roullnes rtJmed. We h•d also dvlek￿ nEW ways ofwuJr¥ and come(￿￿8 pwplt renJtety u51 otsl nmans so wNlst we relfttrothcul our face to face •thlts •s >)on •s ￿5￿ble we d￿ded to ¢ortlnut to offer ihose other to stay These Ilns cebtsIn￿ It￿[01¢¢d th•t we had alwoy5 known. that our people. wff and are ouryeth5t •5seL During the year to the end of March 2022, 336 81%￿ thelr li￿ wlth ow ¢harMy ¢o¥erin8 355 dlfferent role5 a5 a nurthr ol co¥v mwt th&n 0￿ mle.85 stsrted or rest•rted •s a ￿lunteer in the year. There were 17thfftrerrttr¥e501 wAwtteerroleswossthe rar¥eofyer¥icesaThJ supp)rted re¢a%d o tthal 01 £428.189.44 In addriJnal lrtthne fmm olffwent •J)fft￿ and benefit tli6lk¥lity claim% The majO￿Y ofthls rtturrent amual wlll besm Bolb)rt e¢LYKMry. and Ser￿ to en•ble peO￿e to imwo thdr health. 5eoNlty. and indepalerte kn Ndertt) at for Irmpr. ￿ Money hl•111ts srte prtyides spe£lallst thke OTr wnsklnsar￿ other ftrth￿e5 partners￿ ¥&fth UK Bl•c&bum vAth Darww. Thts year It SW￿rted 38 PeO￿e. The I￿11 deltr4ved In partrSh￿ Bckn L•w 5odety Offer￿ 39 apwlTrtment& The p•usedfree legal athknd1nic155th￿uIed to rect￿m&￿e in 2022.23.

Age UK Bolton Page 2 Report of the Trustees Fw the year ended 31 March 2022 The fl•gshlp IltyMfv¢m soTrlt• to for up to slx weeks after dtstharBè those wlth, •nd retoverlre frtyh. COVID. Th• offeral a rary of wartkal erTrxic￿I rtferriry to other S￿￿e$ arnl pullln8 SUPWI plar6 In pkn. The serbe 55 to wovxle thschoryeand afterca￿ sw)pryt for those 65 and o who alone or are the m8kn carerofarth to e￿ble them to re(U4rf501Ehf arnl S￿Inab￿ at PKme. Durlngthe 858 people benefftE￿ rece￿n& a totsl of 6,210 corrtart& ThE readrnw(￿ rote w•5 jU512.21X 45 comp•red to the Èolton rate for people 65+ of 11.5 IIM5 15 1 ￿ 5yihcant redL¢tMM ¢on5wJerfw the vulnrobllhy and level and cornpknity of need ol PEop the p•KlemK had been fewer ktl¥e h05pltal c￿ed￿ •nd mrrrn￿k11fj0n itheA sthM¢es and tum the quallty of referrals 9JPWt to be mtye ¢entred for tr#)se who hknt e4>trknted ur ¢ukural barrkn Therwere 388 pe￿e rtlerrtd fw tmth tretopthreo reuons barq%xlDI reds. lor￿l￿e$Sand lsolltlon mental heiRh isyjes. The Wd Ser¥kn CtyT*ted rts fitst ow w stsff wm. Followky the prvAou5 Covi&19 actlv ch￿re$ are 50 plea%d to report that ol our rfftwrrtlÈmk actt¥ldes and 5eThlces wtre gxtt$5fulty reopentsj 41r

Age UK Bolton Page Report of the Trustees Forthe year ended 31 Marth 2022 recnated ReoFenlrvd the LlrfeThng ser¥kn bwd on dtent aThl needs. ot thelr pxe, we were able to reyjme and malrfaln 44 face to and 39 telefv befrlu matth& The w41t115t (onttsw tc• yow, •t the end of March thut 71 dlents needkn8 a ￿￿￿￿teer. Sadty. we lost been SUPPtyllns us many years, as thelr sthrtlng to awyagaln. 3206 hot meals seThed to older peoF42 be1￿￿￿￿¥{la6 w quwter. ￿th sthne dlents attendlry mjre reutlllsedfcf CO￿￿19vaC£1l￿tl SDd•l h•¥e been stry nxKh In from clknts WKI a5 a tem wlth the gjwt of old rw vokJrtetr5, we orynlsed 3 ftew mofithty ￿¢1•1 e4nts~ 16 V4Wrts rn the Year. ot oJr Wel Centre.. A Frt•rthMp f•lé to support PAis. an Aftwnoon T¢• to 9JPPOrt a￿1 the new L1th•L￿￿ to encournBt mrye to attend wdlbth8 ev&)t& 153 Indl¥TrdL41% marhy new. were motr4ated to •tteThl arnl new frb¥%ls wlth 153 attendarvs wr•ll, •ryJ these • Irovmrq In numLrand d￿￿10[ Into ￿0•11￿tsthlt peop￿ relèantwjon. d•swr•te to 8•tout¥nd ther1 Wot Iwjmefor nearfytwo We T¥￿Med 21 ¢1•sse5 Jcross the year l¢d h ¥olunt¢ers staff. S new cknsses set ￿ 4nd offered 793 Indlvhknh dlent51 Imprryed thelr ¢onWnued. Inthlly atterKled * molnty FrnIou5 dkntj, tfth 26 xtMYe5 •v•ll•tdt •¢rw the y. 403 ffl•lntslned theor mental and 50dal attw sesthns •KI thtre we 3638 att¥•l•rKe5 aC¥055 the ￿r. Is stl8ht confftd￿e hDs imtytr4ed. 2021.2022 •lx) • y￿r for¥Awth¥ thldsplrd tr1￿¥h1￿nhIkn lor44 we were thrultd to brlrvd In • •ddthNI £5.470 lo wr on ¢xtra whkh was used a5 lo10¥￿ £1,￿ Wlrter W•mw for 20 men, wlth w new cooker purchased forihe centre •nd Osfodated eq￿￿ent. 28 slow c￿kerS4nd fundlwlor ftr)d tolet the WDUP wthwy.. £860 for equlprrRnt tow•rds our new merf5 dub.. £670 lor ChrfstTha5 fv)r fjj lsoknad oller wople. fl.950 toward5 room •nd ￿nue hire ¢osts speclllst tutor fees wh1# rttowkn8 lo¢kdwi to reS￿￿ty yow)& Wlth thls ￿ ￿r￿In0 w• supp)rted 5 classes, lth 65 elv0h￿nts. 42 Se$¥r#￿ dell¥v￿ and 3S3 itteThlarKe5thv41. Flnally. ￿Sed on fed￿Ck frnm (dlE•UUES c¥tt¥ •bxl f•mes Jpt4d fty 4ThJ £36.410 to 5tt up • new'8efrlendln¥ Wus, seryke PAts kli4t Lirtsl to emtrde older. lsd•ted people to rtr￿￿e wbth Ktl¥ltle5 oTrJ thelr ¢￿)m￿lty. Ths pahl for the l￿.tkne salary of a PALS Ctrorthn•tor. descrlbed In n￿re detall below. Ktepb￿￿nt1I￿. s￿1[¥ ITh L•ter hfE ts $0 fortr￿ Sady. we wltness•d the Impact of IhÈpandernlc on rnanyolder ￿pIt tsa styJ•l •nd IAnft¢d exer¢t for k¥DbJW perK)d& We were keen to SLVPDrt pwF4e to Twlth thelr ¢ommunW •rrfl we¥lws knterwts trwt rewnlsed the bathers presented bv loss ol ContIde￿e, Irrn5ed framty •nd •nthty we¥Mt¢d rnany as needed. W¢ se¢ured fund1￿ from Publlc Health fnal•Thl (now OHIDI to estsi1￿h a ntw Fxojétt P15 IP(¥1114 Ulwl>l. The wolect bepn In late Ociobw tre Decents. to mentti wdIba￿ of W•ted, Icth older peoF4• by hlplns them frfakn thetr ITKIep￿e ar￿ to to 80 rArt and ab￿1 on ovm, eThloylni physlc¥l. ueaiive a￿or 5(xlal atdth. ThE older rn•tl￿ ¥AII help them t•k• thè ftr5t steps towards a rnore actl¥ a5"ernythln8 lsasr wlth • by wur sidef 161 s￿rtEd aTrJ 2 ¥c•lunteer$ wer• re£rnlted. were 60 otteThJYes •1 5 Frl•thSp Café. Th prdttt ff¥)r4tors the wellbeln 5CLYe5 ofthos INth•d •rO èft•lvstsderno￿￿ a wificorrt In frfe 5rti5fKtiDn, Sense ofworth •nd happlrth aTrJ a $18nffiunt rdyrtion in 8nxty. Just a few in at thE yw erni the p¥oiert h•d •kea bewi to make • Impact on pro￿t'S tr￿5. Thls was the thlrd yesr of operation for Iltyrns VK 89lkn Ent￿se5 Urnii•fs deanlnR and shopplrya servke, kh pwple WM) wlth da1￿ W t3sb to help thwn remaln sofety and ￿fOrtth ￿ hjme. twte challenw of delherfw tW COVID saw the de¥4ry of yowth ahead of plm 5UpPM1￿ Ir13 new wlth 5.165 Of¢￿an1￿ an¢ S¥PFrt Ttr45 was a 69% kncrease IKv5 on the year before •Th162X Increase lficcthe. The serte rn￿h than Iu51 clwlrq ar¥J ears and accemio) wthole rawe ofthe(harfWST*l￿rèry￿O15V¥￿eK

Age UK Bolton Page Report of the Trustees Forthe year ended 31 March 2022 At the tX8lnnln8 of the fina￿01 ¢harftyeftyl0￿I 25 peLWe12Q4 f.tAI aNI 8 rv•s¥sslstants In the tr•dlno company. Atthe ofthe lrt M¥th 2022 I￿￿tW￿e 23 Aaff memkn120.48 f.tel in thecfrffjf•ThJ l frjll tlme man•8er and 10 hL¥nE ￿CeS ass15t•nts cffl 4p UK P•)Iton Ente1￿1￿5 itsl for Home 5wvke& Th15 rene¢ts just a 511•lt chary kn woJEcl with some arKI others expon(fin¥ In year tfyther growth str￿ceS. thelr tlme and talent¥ to the 5tsff te4m for h•rd Iledlc•kn. crsth. regMcefulres% r￿1￿￿¢2 and enthu￿4$M. our lellow In￿teS for their ryse eouffjel ¢ry6twrt gjtprt. ow portner5 lor tllr 5rlrit of collaborat1¢￿. funders and comrni55ioner5 for thek I￿]1￿￿ty and to our don￿ for thelr gwe￿5 monetsry aThJ other 8fftstO 5UPF>)rt oix ￿r￿ chfjeved and del￿ve￿ to WDrt •r¥J tr wiuty of Ile for ￿leT 8oltoft. F•¥1￿ck •r4 evaluètion tem u5 that the quallty of vrtwt we do h•$ rem•lrtd exiwnely arKI ￿ yeatty v•lued by trthe work wlth and for. There wlll continue to be ￿lItT￿lS ahe•d.. COVID not a¥Ar. there1s74f In Ukrnkne Imp•rtW¥ 4knbèl food and ener8y 5uppI and brtn4ln8tuthkn¢etofln•n¢6•1 rn•rkÈts￿¥ to a costoflmwcrtsts * IKthe. The Pa￿ t•utht U5 thèt we can M longer cMfWent ITh pr•tk¥ ar0￿d the YeL we le•rW that os 4 charlty we thre •d•pt•ble, resour¢•ful •nd N•sd wllh a fanta5tk peo&42 who to tre chalwy and bE thEre dder peo whon thy fieed ￿ rnosL We ha4 a deor7A5th Str{￿ •d elfetthe pArtwshlpsand h￿tthY flMr•d•l re5eTves. Th1515 • solld 4tfofm for ihe and lll wbStlw4 to mert •nd of oK4er peo ln BCAt￿ Mxt ye•r •nd foiiheftrtur•. The ¢J•rWs Trustev cry¥J￿t •n wnu•l of the IE41 of by COn￿d￿ry rfsks •s%ocknt•d wlth seN¢e ￿e￿loPm•￿t Ind dd¥w, the v•rtow streams e¥pr¥knrt pl•ns b•larKe she ItunL Thls en•blts an estymoteto be m￿t olthe le44 orres¥￿that •reyJfhcrt: To allr￿ gJffic6enttlmelor rellowni￿1k￿7n tr••wrt of• ¢y￿1Th kKomEor•siet¥alw.' To meet Its C+ynm6tmentand oblptk>ns,' To pr0tttt0TrW￿ seThrfctS4nd •ssets: . To ￿obletht(bOIIfylo meet newwvl¢edvdw. In m•klt4thelrludyrnent ¢)nthe IE1￿ ol urK&strlthd re5mthe TrusiÈtstike •tctyJntof its folk)4￿r￿lS￿es Ind rlsks,. . C>Krdepend•JKe on •ny sIW50￿ce ollKome likellhood of a downtyjrn In arry IKcffle stre•ms . The perfod 01￿me rewred wadlu5torth)wnthth•(Wsq)V•lknn5 Whethertherels adewate contrd over In doln8 $0 ts Trnstees ave by rry￿ar repjrts and fon£￿ •nd on bas15 Ot •nd the In crfder to obtaln Imwo￿d retwns m Ca￿ the ha5 •pbx)IAted Brnwn to mary and Invest surplus t•5h • Iow-risk •nd long ierm b•45. In has tW 9n•ll 1ory.ienn In¥$t￿ts In th•res lsyJed by LkI￿$ Bank plc •ndGrowe Eurot￿neF￿l InthE Th￿0[tre H(wr¥ryTreaSureras￿Th￿r￿f0r A8e VK 80tton. The Charlty has f)1 Sp￿thed ary partk￿r tttknl or ¢tsmprles to athj and rety on tr Instrfht manaws In tN5 reskw. TW ￿nfirMed thatthe wtlolo bm•v8ed kn Nne lth lI￿r￿MIl ¥lewthot con¥Jantesth•tthry In%*st kn are SOC￿l￿reSp￿s￿. rnnt mw The Chaittyts not ¢Urrwltyln¥￿￿d kn the•¥m￿l￿Of1r)nbry[Wx￿ed ¢OAtrK

A8e UK Bolton Page Report of the Trustees For the year end￿ 31 ￿r(￿ 2022 13 Hn•nd•lrthl•w l¢ontlnuqd) Inowm andeyndttwe Irbvestrn￿ actuarlal adfvstTrtitstothe (￿Ne0 sth•he. Thehv¢•sekn was£6177712021. É525.295 r4thr¥the rtt0bYryfdk￿1r4t￿ ithl Iny&tofCOVIDI. fuThJiry dimrte rtyn•lnth•lltsW ¢knrheads for theswwere£81XI.319cwkyrul 4th £n9A1131nthewertxtsyeir, an iThye•5eoftyi 1.43 Sh••t As re8ards Wan¢e shed streW the CharW5 net ￿ets •t 31 Plwch 2022 •mwrted to £2.625.973 CL¥npJrÈd 6S8.l&J at 31 Marth 2021 (tl decrnse of £31187 tt for the yèar of £91.864, the IrKrase In market ￿lue of ow Ir￿￿t￿ F￿10￿0 of W7T7 •n •¢tu•rt4 to deAn•J pen5hJn sth•me Il•t41ty ot £3.QJOI. Atthe ty> ￿ren￿ thetotsl •ss•tsuMfvJ: 2021 Tan•lNe flxed assets•Thl Iwrrtstn Bank ￿lin¢54￿d #)rt twm defvx)4ts Pensk)n UaL¥llty Total net assets 2.713A32 122,912 IICKKSI 2.658.160 r•afor IIMMknIYe•rlo3tseMmrth Xblj At thelr board meetkni kn M•rth 2022, the Trustses irvowl a defiot lor tht ye•r 2022.23 of .£223.783 Ilorec• Income £756,224 exwndllure £980.CQn. Based ￿ the trnck reurd recerrt ye•rs we expect to be able io del1￿ on lrnwml perfomi•rtt tlThqh • combknDtkffi ol nt4¥ seThlre I￿eaSe￿ Irrfome carefvl man•8ement ol ¢osts. It is #ll eX￿£t￿l that b• • ull on resu¥es thls wr whkh r•n•lns In line wlth ts tharttys Useof ftosew¥eSFdcy IA Publ¢ bw•fit We hJ¥e rtferred to the wblk bVfftAuIda￿ecLffitatrd kn the Chrlty cOn￿￿Th,$ 8ewalqUlda￿e on publlc rkniln8 our oblecU7ts and In pJ•nrtw our futwe Th? alrn UK are undertaken ¥¢th¢¥1￿ to ensur• the(h•r￿ibleQb￿Ctsfi￿l lnefitre•lrementarAI thtO4rtiJ•skt 2011.

Age UK Bolton Page Report of the Trustee5 For the year ended 31 Marth 2022 pdr￿p￿ L The Sw•re 53. 55Vkttyts 5wTe Bolt(￿ 8LI IRZ Wor5Npth? clet4ton Ms Émmo WoDd Mv P•ul Tv•ltdtt IRed4 October 20211 DrArnn Kaliat arsyuh ￿Ints Chlel Executh Independent euml K•yj0hn￿n Gee iknlted I lJty Ro•d É•st nche5ter M15 4PN 8•nkars B•nk BU IDB n 5hWty Prlvrte B•r&lrys 3 H•rthn•n Strt Marthtstw M3 3HF e UK 8otton Is In unhKoryor•ted ￿￿￿1bY•(thuiIkn e UK Boknn's Boord of TrPJSt￿ lkndth the Chalr) 15 ￿￿eletted on an at the Annu•l GEnenl Meetl There are no re5trfctkns be The knnt41$0 Pb•stt* ¢tropt• Inlted nLmberof mEmbErs. New Trustees are SLVWrted an brthlknl IrbJ￿fi detsiis on thelr •$ Trystees and arte￿O￿r￿ded to rne￿ Aaff. wjlwrteets aThl peOpleTh+￿ use

Age UK Bolton Page Report of the Trustees Forthe year ended 31 March 2022 Oedslons on the day to day optraiknn of tr (hlrfty I￿ t•ken ty tt (trlef Executh •Thl the senlor management of the orqAnlsatlorL The 8oard rectlrt re￿ fMI tr Odet Ecutrrt on cwatlord mtttrs arnj from tht Hortrnry Treayjrer on flnancFal PErf0m￿. ded51ons ind mjttvs T•Jth swdfkant knrA4tkY&for ¢ypnb5•kn are ￿t to tt 8o•rd ofTrustte5 for ra50futbrK These Incl￿ Inter•llo.' Pollq ar¥J ThlEW Or4an15atloNI pilNttbes M8loY seThe d￿lO￿nents el•tod p•rty Unlted Klrydom •ld Wl•tbn. The Trustees Ire ￿￿n￿ble for the S¢•t•y￿ bA vAth app￿4￿ aTrJ Uniied ￿NdOM Ac¢ounYn8 5tsnthrds lU￿d Ge1￿1￿ kcepted fvV•c¢tel. Tre low to ch•rltl& In Èr¥•nd & Wales requlfes the Trustees to wewre flTr•rKL•l St•toM￿ ts eKh fir0￿1•1 J true •nd f•li ¥lew of the sttte of •ff•lfS of the Ch8rfty ol restyJI￿ of resDWC¢S gf Ch•fKy for ih•t p•rtgd. In pr•pJrln8 these fimncjol ststenients TNstees •fe Fewred to.. Observe t￿ methjdsand IrbtlRChartil•sW 2015 IFRS 1021: M•keJuements•nd e5tknth5th•t•r• rts•sor4lJle •rrtl wuthi.. . Statewhethu •C¢arflr4 5rds hm been f￿l￿d. orml . Prepart the flnanctsl i1)Kwn b•d5 It Is to th•t the C￿rty lll contlfiue In tNJsknes& The Trusiee5 ore re¥￿￿tle lor keeth swop•r that dschjse ¥Ath rtasonabl¢ •c¢urw ot arvrf Ilme the flnandal po￿tIOn tsfth• (h•rity•nd en•t4etheffttoen%wEthat theffl￿nt￿l Statem￿£￿￿￿ lththe Ch•th5Art 2011, the charl￿t5 Ik¢ounts •nd R•>tsl Re8uIBtions 2(KA and the m15h)ns of the dEEd. They are also resmlble for 5•felu•rd￿6 the ￿Sets of tht (hrKy •nd fc¢ #eps for thd detecdon of frwd •nd other Irrrful•rltle The 5VStems d Inwnll ¢wtrd we dejoy￿1 to rèa%mbl¢ not •bsdut4 ressw•n¢¢ I￿1￿￿ m•tth1al sstatennt of kns. Irrteffl￿ comml wctesse5 tr¢theTru#e•s Ir￿￿1￿.. An aTrnu•l budw •ppro¥ed h theTriiMee5: . 1dEntffic•￿)Tr•nd m•rw￿l ofrt n behalf of t1￿ Trustees. Chatrman 22 November 2022

Age UK Bolton Page Independent Examinerfs Report to the Trustees of Age UK Bolton Forthe year ended 31 March 2022 l to the TrLtstees on my eY3Ml￿n fln¥ndal stat• of 4e UK Bolton lkne for year eThJed 31 Marth 2022 whl¢h complse ts Slatem￿ of Rn￿1 BalaK¢ SW the Statemtrrt (rf C¥sh Flows and related notes. The ChJrtty's Truste•s are lor the Lrf finarwl statene￿ The Tru5tee5 CO￿lder that aft auilt Is requlred lor t1¥5 yar ￿￿•1 Sttiknn 144121 crf fv Ctrorldes P£i 2011 lthe'2011 ACYI èr1 th•t an I[¥p￿dent txamknatbn 15 needed. The Ch•tiVs qross kn¢ome ¢¢eeded £25￿￿ aAI l •m gmllfted to • qu•lffied member ofthe ICAEW. It Is my re5F0n￿bl1bty1o.' examthethe1lmTh￿ s￿￿nents￿￿5￿liofi 145 2011 . to follow the protethrns l•ld the Owlty ￿l￿r sectjon 1451Sllbl of the 2011 ACL. afid ollnd•p•ndrtu•nWsr•ptyt exJnan•tlon was c•rrfed out kn •ctord•Kt lth the Gw•l the Ch•rlty Comm15sk>n. An exomlnalh)n those recon& It also of •ny or thsdoswe5 In the flfi•rfK•l statem￿ seew eWJnatlerts from ¥tyJ ￿ Tnffjtees corKernkni ary s￿h matters The wocodurej undErtaken L) w prp•kJe all the ethdence that would be reQ￿red h7 In and conseqwty ng asto Whtst￿ finarthl present a •Trdf•lr7Aev/ •nd the report bllrthedtothm rn•tt￿ s Llrt kn the st•tth￿ bdw. lThl•pwdMt •w•ffllnsit•t•m In (C￿neCdOn my ex•rnb)•Ooft. rK to rnyottertkn: al whlch me ￿S0￿ble c4uto bele¥% that kn any mrtertal thernWf•TKrtt' . to keep•c(LKthrtttrdsln Kc¢#d•KeTNIth 130 ofthe 2011 ALt' and to prewre fiMn¢L•l St•ten￿ thlch Kclyd tnh •ry1 ty ¢(thp￿1 llh the Jccountlng requkemtnts41th1 2011 Aa bl to Whk￿ In nw •ttth SI¥￿1 l ordw ts •)•ble a rmjper w•Jeth•Thlh4 ot th flnarttsl ststements UM olaurrewt TNS re￿rtIS made ￿lety w the Owrtrfs Tn¥1￿ •5 1 b(rfty. kn •c(4Jrfirt T￿th Seth 145 c+ the Charflles ILt 2011. work has been undert•kffi ￿ th•t I mwrt strte to Tn￿te¢S those m•ttWS l •rn fequlred to state to thern In tNs rer•Xt •nd for no othw puryw. To the extent law, I do Mt xcept Crt 15sume respOn￿b)lIty to ￿yO otherihan thethaf￿ and theChrWsTnts¢ees#s• lth, fwmywort frytrAs rewL ortstloklnkJn51 have fomied. NQQ-JL Mkhael Gwrett FCI KaYJ0hr￿ Gee L*)ffted I Cty Road East Manchester M15 4PN 22 Flo¥ernber 2022

Age UK Bolton Page Consolidated Statement of Financlal Activitles Forthe year ended 31 March 2022 Totsl nds Totsl Funds 2021 Funds INCOME 6.930 Home Seryk Home Instead 60353 2,372 914 914 53,122 Bolton CUj￿H. Prth)t•tbrtStres Grnfit Boknn NHS. CCG. F•lls Ser¥kn 8dtDn 14HS. Ccfy Home from Hosthtsl B(Aton Courxm. DI UK ETrterwbu Learnln8& Kt4vlt*scw Othw Inct Other8rnnts 49J95 49.995 73,189 2x182 220.4( 26.oc ,036 4.615 145,407 In213 In2 T•A•l IrKi%n• 656,42S EXPENM Fundrutslnp tfadfnq.. wrtof oo(¥tssold& Oth￿£(￿ts Hfrtese￿CQj 66,289 PreVents1￿e 5ervkes F•ls PreveffjloTh SeTh4ce Hcffie from Howi•l Se enh•n¢•d O•y¢ore Othw se1￿CeS Leamlng & c•rt . Govtrn•n￿Co5ts 134.684 73.189 220,4( 26.otyj 175,052 75.828 17.565 2W51 741 •)V19 789.013 p￿1 1132,5881 Nét ylnsand losseson Invest tuarlal 8alTh110$51 on d•fined stherne 77Y 647n 525295 13.0001 389,707 2.268.453 Z39AU3 W5.973 1658,160

Age UK Bolton Page 10 Consolidated and Charity Balance Sheets A5 at 31 March 202Z 2021 2021 2021 Tan8JlJle 8ssets Ir5¥estwts 247319 247.319 1466.113 Z466,IIS 2,713A32 1694x1 2,713,434 Debto Cash èt and In 5hrKI term depjslts 24,no 104,954 17.958 27,651 93.296 17.958 61337 5J78 147,622 1IU56 138.905 131Sm 12LXIW4) 1305A31 11911791 N•ttyrr•rt N•1 1532721 IfjV67) 153,2741 1660.160 W.973 1660,160 Pensbn Iw1￿1 16Z5Jn I￿160 W,m 2.65&160 R•51rl¢t•d Incom• fvndj 2J9mJ 247.319 147.319 General fvnds •ted ftThlJ 2.31U41 238I9SO 1311,841 ifr).oc 2.411841 ia4950 2.412.841 Tot•1 r•w n 1660.W) 1660.ffio Tot41 thwltylunds ,973 1658.160 W,973 2.658.160 stbtemertson p•rs 9t0 21 we￿a￿v0 lrythE B￿16￿[TrtIQttS •KI wlon115behlF ￿.. David Srnart Chairma 22 Nov•nber 2022

Age UK Bolton Page 11 Consolidated Staternent of Cash Flows Forthe year ended 31 March 2022 ID21 17J27 159.6181 17517 159,6ts1 Purth•M ofln7•wbYen DIsP05o1sof Investmemts 1153,2881 21x115 54J27 14,79Jl 127,703 122.912 C•th and •qutr441•7ts¢4Ad4. sh * bonk and In Short term dep)slts 104,954 17,958 122,912 Net rnobrnentln tefortexreptknwl com ns and los￿0￿ kn¥stments•nd •¢lu•Yl•l and lows sthtme Deprechtk•n Penlon xheme idhtheni Oecreasellincrt•sel in thtrttys IDecms•1hn¢re￿ In ue(Ilrys 11315881 &296 Iiojoi 110.9501 77,624 S￿) 17J27 159,6181

Age UK Bolton Page 12 Notes to the Financial Statements For the year ended 31 Ma￿h 2022 e UK Bolton ￿ o rryiered O•rlty l(J•rfty 2232401 and Is an w￿￿￿tION ￿￿ned ty its The Charity Con￿l￿rte$ ¥ wbk t¢￿fft a5 dolrxd by FRS 101. The ststemtnts ho￿ been prepared In accoTdan¢t vliih •nd Chwlde5: St•t•rnnt of Practke •pplluble to charfts Pre￿rIng thelr •¢¢tyJnts In accordance wlth the Flnondal St•￿Id$ aF￿table kn the UK ar1 Rewbllt of IreL4nd IFRS 1021 155Ld 16 July 2014, FlnaKW AepN StsThlinl •F•L4e In tr Unw ￿ry(kXn and Rem4Jllc of lrnl•nd IFRS 1021. the CharltiesA¢t 2011 and LIKfneAknept•l PFadk• •slt •PF4e5frrffi lJ¥Awry201 The flnandil statements are prepared ￿ • c(xKern t451$Wth￿ hlsitykal c05tmn%niioTh modlfitd to Indude certaln Items ￿ f8lT ￿lUe. The fl￿Th￿l S1•tem￿are Wepar￿ In stethA the furthrwl ar#1 preseit•tlonaf cwrerKy oftt Charfty. The 8nrflcant acctyJThtl￿ [￿￿￿5 aprlied In the wep•rntkn Lrf t1￿ fina￿￿1 st41urt￿ ort set (¥Jt bw. Them polkle$ h•¥e been Jwldto ill Trws k¥e$￿tt￿ ststcd. Je flrwndal St•tM￿ (LYI￿￿ the of the and tts t•1K1￿M￿l sub51dl•ry, 4• LK Bolton Erter[￿Se> Llmlted whlch Is owned ty the way of tht Trwttts •$ r￿1￿% Al ￿trn￿p tr￿r￿•rtknB •re ellmlnated c consolldatlon. A sep•r•te 51•tennt of Fkw(+al or IrKm eyThJhure for tr Chortty ttseff ￿ not Ificobn• I Income Is dfe¢¢ty ipp)rt￿ to the thnt uternf ol IKtyr •$ the l•ce of thè Sliteffnt of FlnJn¢lal AttfvIUe Grunts Grants, IrKE￿JIni41￿tsIo1i￿ pw(hase olftyzd as￿1 ¥ In the sttem￿OIFlndnC￿I £t1v￿leS In thtyear In whlch they •r¢ rece￿1114 ￿pt (t th￿￿•￿ts¥th1th •r fori spedftC1￿￿e In whlch c•se tht rde4wt a￿Unt Is deflrred to perfod. In￿tMent1￿￿ffle Income from InNy$kn￿1s Inchthd Int1 5t•twitof Fknartthl •Cil4Itslnthe￿rfin Tmtrath It￿￿te￿￿bIt. Otherlnr¢¥ne oiher ir￿Orne 15 retwlyed hTrtdl In tr St•t•Mrt of FlnwMa•l kn ttey•r knfwhkh It ts rKelv•blet•Ath exceptbn Int￿ne Isdeferred th¥ethe acts￿le%￿nI hur#xtskw a5th?t￿l1 •J. Leydes Ire rewnLwl of•rrowsth. Llat411bes are rwrthd a5 •5 y>on as 15 4 lepl obl1•￿Th the to ihe exFendlture. pjl expEndtw Is a(￿jfi￿d for ￿ an accvM15 •NI P•$ daSsIfi￿ tr•¢hnAs that all ¢0stsrelateJ to thecatwi. fvnthalslTr8 PLWP)se . ExF￿lI￿re on thtritsbte atltbibu comw5Es ttwe costs IKwrtd tythe Qlty kn the ddThryof ltsaCtl¥lt$ wvice for tt5 bebfidaTle& It ¥Kknle5 ith be dwetty to ￿l￿S •nd thr*A costs of gn Indlrect n•iure r￿esSary10 5UFWrtthts￿.

Age UK Bolton Page 13 Notes to the Financlal Statements Forthe year ended 31 Marth 2022 Use of the resourc& Cost5 rela￿ to • partIc￿T a¢d¥lty we alkaed thTtttty. Dthersare on •n approprlate b•sfj5 ¢1. Floorarea oresth1￿￿•5Set Ilote6t0trfirW￿ s¢•irnt& N1w￿l￿1 Ibb41ties •rd ewlty tr4mirr￿ I￿ dasdfiEd to the Slthrte of tre ¢ontrJciu•l arr•wmff entued Into, w elther fmnd•l •ssets, fin1￿1 lthltles Of ￿￿r￿m￿rt% An eoth Instn#T￿￿O5 m contr•ct that e41derw a re51dual the•5#ts￿theChar￿￿￿dvI￿KUr¢O1 IL4b4 IM￿tr￿nts4re slated It market a5 OtthebAIDrKéettdrta The Stataw)tdPdwwS•IAdfvAlknl￿lth￿ net8aln5 orlosses•rWng on re411ua¥on •Nid1s5￿oI$th1ry￿tthe ye•r. All pln5 ar￿ knsses •ret•ken tothe atemerf of Flnwdal A¢Ukn•stly •tts¢ Aeaftsed plns•nd1gsse5 on Investrnents •re kulated ¢llFtrence betW 5ths prwdsaThl open&¥ markrt or c05t kn tl year. Unreolknd 8aln5 ond losses •f¢ cakul¢d as ihe drflereD¢e bets¥etr fv lak value •t tr Tr•r •nd iThl thek c•rryty ￿l￿e. Ae•115ed and Exptndltw¢ flxod •5$￿9 ￿ been U￿Sed •nd thch￿d •t cortiffithe 811•￿¢s1e osT•rqWe Asxt> Any reljted vlnts afe shown a5 re5trittd fixed •$￿ fvr¥Js¥Jhlth lurnl fvtwt thwa(kn01tr•5sel& Lonqlea5ehdd prc•erty Equlpn 25tD U3YA FWMI 4c<•inll Unrestrkted fwds atcuhxlated swr4u5es WKI dtfth th•t are mlat4t for at the dbKTetbn of the Tru5tett Restrfrted fund$ are fvnds ** to te ud In with sp¥ffi¢ restrtvom Inwsed lry the thith)rs tx ￿[ch h been rnised by the thurlty for partkdar w￿￿The1M of resirfcid £etOLrt Intl notestothe flnandil ststement& fv f￿ld ast lund b•LirKe rtwesents fvttxe of •55ets tywnally pwthased usTrn¥ reSirlct￿ thJrAs Debtors¥nd Cred￿C￿5 wlth ￿ 5totsd interErt rnte ar¥J recdvalle or recorded at trnnsDctlDn prk•. T1￿0￿ UK Bolton Is • ChMy to taxothyL to t•YlSon Jd and In¥rtme Incrrte. Thewhde olthe taYAbwofft501tssknlth•ry. uKe(th Enf¥wtsisUnwlndoNtedto the Clwlty. %heme Ar￿•ry aThJ athrysodtothe Board sd￿ AdmLsirntLV. I1sd￿ME is• empkhtrperthn sth•n&

A8e UK Bolton Page 14 Notes to the Hnancial Statements Forthe year ended 31 March 2022 In respect of the Scheme, as5et5 ir •he•AYed morket vabjes a￿1 are meayjred wlre the prole£ted unli •ctyarlal ￿0d and are dIScw￿ •t tr cwrent ratr of retym qu￿rty b)nd of ￿￿rvaleNt term and ¢urren¢y to ihe llalallty. Ary Increast In the We￿ty4￿ of the holxfrtiu eyciEd to •ri52 from ern￿Oyee Stsmce in the year lstharged a8•lnst I￿t IrKom& The reuwn ￿ •sxts ar1 the inLTea5e ¢AYlrtt y•r in the wesent ¥•1￿ of Ilabilitks •rf4n8 from of t1￿ are IrKIth ir￿￿. ￿￿1•1 105se5 Iwlsed wlthln ihe rt The Charlty also offers • sts&eh￿d￿ to st•ff. toAt ch•rye rwerts ¢(httrftrAatJons pay1￿ by theCh¥rlty in respwt oftryear. Uqu5d rewyr Tht fln11￿11 sr8terrnts have bttn pwred ty • Cor￿ Iwgs •$ Trumees bel th•t M m•terlal ￿￿en￿ntIeS tr￿St. Tr• Truses ha¥e cOnsidw￿ tht S￿1 of fvr￿s hekl tl expted le¥d ol WKomt •ThJ eXp￿dIt￿¢ for 12 months from •ythorl4ni these flnanclal statements Tre Weted InrLme wfflclts)t wlth the lÉ¥d of re¥¢rm for theCh•1￿ to beabll to conllnue

Age UK Bolton Page 15 Notes to the Flnanclal Statements For the year ended 31 Marth 2022 The ￿011y-0wnO1 tradng ￿jb￿dIory, Prfe UK edtrm Entwwises iM)thd. tallor-m•th prctykns to meet the needs of peOe In trfe. Thls service cased in M•rch 201& Tr prn¥llon of Home Sertes Con￿enced In Marth 2019. A 2021 Turno¥er 01￿ Irtome Adminlstrjtlveeynses DonJtk>n to parentcomwrry 62,725 4,313 167,0381 177 IW7851 Retsln•J wofft forthe ye•r The 155èts1nd I￿tIl[lIes01the sthkl•ry *ve'. 1022 2021 Debtr>rs Cash at ￿n￿ CredllCYS'. >lWWrtsf•llh¥ ¥hltlth ort•v 10,241 11,657 121,8961 lJ7,3841 Net •5sets 2021 OMder#Jsfrom1151ed UK 53,106 16 6025B 53.122 Grow 2021 2021 Nrfmobymentln fwdsts •ftvchwts DepredotK)n oftarqtt)le r￿ed wets Inde￿ndent eAamln•tlon 8,296 4.5C 5,250 4 Tax

Age UK Bolton Page 16 Notes to the finanaal ststements Forthe year ended 31 Marth 2022 1Am1￿￿1•11 ia 115 J¥ I F411s Pr•¥•rtkn W 11 I I I I I I I 111 111

Age UK Bokton Page 17 Notes to the Financial SLlternents Forthe yearended31 Marth 2022 2021 $8laklesand w•gos Social secuiityCOSts S57A J7.1 536,978 36.226 24.569 624758 6(K),62S Chlef extt 5eThl¢es A¢mlnlstr•tlon HomèseThlces 14 T•n￿lA•ll￿d •y•ty Groyp ¢h¥lty T)tsl At i lprll 2021 406.501 471800 At 31 M1￿h 2012 D•wedolfon At l 2021 Ch•r8e forthe y•ar 66.299 225J81 8,296 4296 At 31 Ma￿h 2022 Jfj7A78 2JJ.777 At 31 M•rth 2022 239023 At l 4irll 2021 247,319 247,319 The CL1Stofl￿￿$ehok1 ￿nd￿d £4.(IX)in rwofl•NI. At 31 March 2022 145515 W17 At l Aprll 2021 1455.815 1155,817 The tradr¥ cornpanyi 8e IX BO￿0Th Entupw LknN b • ChDrlty whlch owns I￿ of the Issued sharecapttal of the romK•nY. P4e UK Erterprtses Urrfted Sumvtts￿r1V?￿I FYOfft5￿[rn￿ arethmared totsCharity•Mually.

A8e UK Bolton Page 18 Notes to the Financial Statements Forthe year ended 31 March 2022 2021 Gmp Ch1ty At l Awll 2021 AthJIt￿n$ DIsp05als Chrqe In m•rket¥Jl iij 522267 [5953421 62.777 1.995,645 153.288 1208.1151 525,295 At 31 March 2022 SW 1466.113 All IrNes)ments I￿ c•rrW at t￿trr morket •W•s d fi¥ed trrttsest securltle5 are all tr•J•d In quoted publ1¢ math Indudlni the LoTrkn Stork EX￿nIe. Holdknas In Instnw fwK15, unlt trusts arbj op•n ￿<￿Ed in¥e5twt compans are •t wke. As%1 5th5 *•J pJthxes ¥• •t tre d•te of trnde at cost {th•t Is thi tran￿(1￿1￿ value). Equltles Bond5 1.501B49 528.676 275,663 27,889 132.036 Gold •nd other c(rfnmo¢lU OtPer In¥vtments 77J95 14Ss￿l5 1466,113 Charttv 2021 2021 rrade debtors 14 17x13 7,562 6,￿7 13,182 Amounts owed tyirrrtpurthrtsklr 24.710 27,651 2021 Trade cretho TayAtion and wcbl seuxlty &0 7¢795 4.579 12,128 175,472 215.146 192,179

Age UK Bolton Page 19 Notes to the Financial Statements For the year ended 31 Marth 2022 B•l•nce •1 31 M¥uKII DgJJI3 I62S.9n 2.658.160 14 themes The tharlty portklpates kn i muki defined xlM. UK Reiiremtrt eenefit S¢hvhe Itle 'S¢kne'l.Tr Scherne15 dosed to re WWrt5aThltofviu￿ bEntfft •c¢ru•l 1401￿beT2¢Y)& Al￿1 actwrlal ¥al￿t￿ oftPe kkne¥rfas(arrled ¢xrt asat JI M¥th 2019 tre re5drsoftl wluatknA have been Lythted to ai Marth 2022 by • qualified I￿epu￿￿3Ctl¥ry. allow•nceforadmlrfstRthn ewse5 iT¥J PPF The r8$u￿S of the latest fwbthrrf val￿)￿ * 31 Mafth 2022 been *•d to #￿et date t•kkn8 •¢uwnt of expwnceoverthe 51rKe 31 M•rth 2021 d￿ryeS In matht cornlllkno •rKI dffw•Ke5 kn the financkil and dw¥phk

A8e UK Bolton Page 20 Notes to the Financial Statements For the year ended 31 March 2022 Thewncipal osSurytbns￿ed to cakdrtetheotiS¢s FR5 102 •re sout beh)w: 2021 RPI lTrftiti¢)n CPI Infl•t R•teof increase in salwies Pen5h)n Increases RPI knflavon subltttto4 mlnlnwm of YA p••nd • M•kn￿ ol%p RPI Infl8Uon subleclto a ma)Jmum of 2.5%p• Dlscount rate fvrSLne Ibrt4iitlES 3.10 2.30 WA WA 3.10 2.50 2.10 A1bW•r￿e h4sbeen made forall members to exh•nBe &IXof clsb •ltrw•rte8vthble upon retkemenL The rncfftslity assumptlons are: $3P b• tslle5 iurof •55wW fvjtwe In Ilne 2019 cor projed¢)ns • l¢y.temi rate of of I.￿A p•. The rn￿￿￿ty 4sgJrnPtlor4 It 31 March 2019 adopted the S2P b05e totdes k￿let￿l of Imrth a5 futswe Ilne CMI 1018 CLYe swolettbjns wrth a Icffl8 tenn lrnprovemrt rateof l.ox p. The •sswfjed Ire exp¥tsrthon •t4e ￿ I￿. 2021 Ye•rs Y¢ Lwe e%pethncy fw rnale cwrent1f4￿d 65 Llle exp￿tIn￿lar IwD•lt C4wrenity ayd 6$ Llle expectsncyit 65form• ¢wrwrttyap445 Lwe exptttsnry•t 65forlwT cwrently •yd45 17.10 1gJD .10 60 87.10 88.10 Major cateylesof xheme jssets Wc•rtry•of￿trl¥$ts 2021 Eqult6•s Dfverslfied Gr0￿h Infr•structure M•t¢Nn8astslbo￿s Cash 70 12.50 9A0 65.80 NoneoltheJ¢hrne's•stsarnln#ed k) •ryww¥ty(KotsxSets￿ed ernFkntt. X121 2021 At IAWH 2021 Contributbons ty empknyw Interest on pen￿On I•￿1￿5 Ewetted reium on assets Benefit5 patd and expenses 1240.(w} Iifyjoi (S(AKI 15.OCQI 5,OC ii.oTr)I 13.DCQI is(￿) 12L(WI At JI Mor(h 2022 257XQ) 12W•l 1259,fWI 17XKXI Thea(tu•l return on the stheme asSetsdthtte￿wl$f5.lKW>12o21: É5,(ml. In attord•nctwAththe report of th••clu￿. tr* •t31 Marth 2022 h•sfKrt rzow15al asan a55et

Age UK Bolton Page 21 Notes to the Flnanclal Statements For1￿ year ended 31 March 2022 2021 Corrtrfbutlorys Interest cffl pen5h)nxlne Il•ba 13.tixJi 151 15.LXK)I 12,CrfKII 2021 Assetqjtnslknsesl durtsytheyew Lljbllltyplns lknsstsl •r151n¥dwlrytr￿r Lknrecqnls•J •s%•t 18,1710 P7JxKII I3.L￿) 5cherne CLYnmen¢ed on I Ixiober 2(Qi w¥J m•d• av•lble to 411 wnthee5 flA￿ wue nL ¥lre•dy mnb•rs of t Com￿nY hoh150r Issues fin4n¢i•l In5rrurnents In onknto•cldertttrn2 mth belry.. l•lto fin•rKe llsopw•tlon5: Ibl to manly Iise•7gJrn rtskswWryfrom ttsoptt•iknns•lfromltswwce50tknK'Jr&l Icl for tr4dni In iddltk)n, comparty other •$￿ts •rKI tr•de delN5 •nd credltors •rtslr ￿t iwotry•re Jdrn On •rN ne¢esstrry borrowlny th¢ company bE exw5ed to f41f ¥•lye ￿terest rate r151[ on its fixed Ixxrowwy and ush Ilow IThte￿ late rfsk ¢)n b•n o¥erdfaft5 and h•rn Cr•dlt Irwe5trnerts of c•sh and m•de bars comps must lthl uedlt r•tln8 ¢wlterfo apwoved by the Board. AJI custorners wtho I￿sh to tTrde on cred1tterrnsa￿ to cra* ¥vllltth Trade debtors •re ￿ed on • rryular bjys •nd Is made forththful detrAswfrn neway. quithyyrtsk The compJrry rnanays tts cash and requlrements kn orts to Intvest IrKome mlnknlsè Interest expense, whllst en5urfwthe company h•s 9rf1￿￿t luNI re5LwJre5to meet thoFrnUn8needs oftro buslnes& 16 Ind•Mthln5Urnn(• the Chartty. 17 t￿M￿￿￿tr￿ There isTr) ultlm•terxyrtrdlinB￿Ity.

Annual Report 2022 Living Longer... Living Well in Bolton

Foreword

2021-2022 was a year of transition as we emerged from the darkest days of the pandemic to reopen face-to-face services and support the return of our volunteers.

We saw the impact of the pandemic and associated isolation on people’s physical and mental health and on their confidence and emotional wellbeing.

As always, if you look, there are silver linings in the dark clouds. We learned that as an organisation we are resilient and adaptable and can rise to the challenge. We reached out and found new volunteers some of whom we may never have met in better days.

We developed new ways of working and connecting with people remotely using digital means. So whilst we reintroduced our faceto-face services and activities as soon as possible we decided to continue to offer those other ways to stay connected. These difficult times certainly reinforced what we had always known: that our people, staff and volunteers, are our greatest assets.

Suzanne Hilton

Chief Executive

2

Information & Advice

As we emerged from the worst of the pandemic we saw our Information and Advice service starting to get back into full swing. We saw the return of our face-to-face services as well as the return of our volunteers, helping clients with benefit entitlement applications. We saw the resurgence of the Money Matters initiative, run in association with Age UK Blackburn with Darwen and our Will making service, run in association with the Bolton Law Society.

During this time our Information and Advice service was endorsed with a nationally recognised Advice Quality Standard.

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£428,189.44
in additional
732
income for
new clients clients
39
Information
Will
& Advice
38
appointments
people
2,240
supported by
individual
Money
support contacts
Matters
given
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Much of the added income gained through benefit entitlement with the help of our Information & Advice service will be spent in the Bolton economy, providing goods and services to enable people to improve their health, security, and independence in order to remain at home for longer.

3

Home From Hospital

The flagship Home from Hospital service continued to support people for up to six weeks after discharge including those with, and recovering from, COVID. They offered a wide range of practical and emotional support, referring to other services and putting ongoing support plans in place. The service is designed to provide discharge and aftercare support for those 65 and over who live alone or are the main carer of another to enable them to recover safely and sustainably at home.

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6,210
support
contacts
Admission
Avoidance
admission
Readmission Home from Rate
1.43%
rate Hospital
2.21% 4,001
Admissions
Avoidance
428
support
Admission contacts
Avoidance
clients
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The readmission rate was just 2.21% compared to the Bolton average rate of 11.5%. This is a very significant reduction, especially when considering the vulnerability and level and complexity of needs of the people we supported.

Funding was secured to extend the Admission Avoidance work with the team supporting 428 people with 4001 contacts and an admission rate of just 1.43% in the year.

4

A 67-year-old gentleman living alone, was referred to us after a spell in hospital, originally admitted with breathing difficulties due to Chronic Obstructive Pulmonary Disease (COPD) suffering, living with extreme breathing difficulties. He lived in a first-floor flat above a shop with access only via the shop entrance and open just three days a week. The client had poor mobility and found using the stairs difficult so was unable to let health and social care professionals in, having to arrange support visits around the shop’s opening hours.

The landlady, who also worked in the shop, had removed the kitchen in his flat and refused to replace it. This left the client with just a sink and a microwave to prepare food, his only hot option being microwave meals. The flat had no working smoke alarms and the only fire exit was the shop door which, combined with his mobility problems, meant a significant risk of the client being trapped if there were to be a fire. The flat was also damp, cold and mouldy, which the landlady refused to have treated. She also refused to have a key safe fitted to allow support services access The home assessment revealed all the gentleman’s struggles including days going without food as he was unable to get down the stairs to buy food.

How we helped:-

• A weekly visit for shopping support.

An urgent referral to Bolton at Home to find the client a more suitable ground floor property. A referral to Greater Manchester Fire Service to fit smoke alarms and carry out an assessment of the property. A referral to Independent Living Solutions (ILS) for mobility aids to reduce the falls risk for the client. The client was subsequently offered a flat in secured tenure in sheltered accommodation within a couple of weeks of the referral. HFH supported the client with the move and supported contacting rent, council tax and utilities.

5

Home Services

This was the third year of operation for Home Services, Age UK Bolton Enterprises Limited’s cleaning and shopping service, which supports people who struggle with daily living tasks to help them remain safely and comfortably at home. Despite the challenges of delivering through COVID the year saw the delivery of growth ahead of plan, supporting 109 new clients with 5,165 hours of cleaning and shopping support. . This was a 69% increase in

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service hours on the year before
and 62% increase in income.
62%
The service provides much more
Income
than just cleaning and shopping, 109 Increase
it offers companionship, new client
vigilant eyes and ears and agreements Home
access to a whole range of the
Services 69%
charity’s wide range of services.
increase
5,165 in service
cleaning and hours
support
hours
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6

Ageing Well Services: Ageing Well Centre

The Ageing Well Service completed its first year with our new staff team. Following the previous year’s Covid-19 activity closures we are so pleased to report that most of our pre-pandemic activities and services were successfully reopened or restarted.

Social events have been very much in demand from clients and as a team, with the support of old and new volunteers, we organised 3 new monthly social events – 16 events across the year- at our Ageing Well Centre: A Friendship Café to support PALs; an Afternoon Tea to support Befriending; and the new Lads@Lunch to encourage more men to attend well-being events. 153 individuals, many new, were motivated to attend and make new friendsthese are growing in number and developing over time into popular events that people are becoming reliant upon.

70 classes & events

Ageing Well Centre 1621 11,631 individual attendances attendees

7

Ageing Well Services: Befriending

There were 137 new referrals to the befriending service and 25 new befriending or telephone befriending volunteers recruited. Reopening the befriending service based on client and volunteer needs, at their pace, we were able to resume and maintain 44 face-to-face and 39 telephone befriending matches.

The waiting list continues to grow, at the end of March, there were 71 clients needing a volunteer. Sadly, we lost some volunteers who had been supporting us for many years, as their personal circumstances changed, but we have continued to promote these roles and are encouraged to see new volunteers starting to apply again.

137

referrals 25 Over new 4,300 volunteers befriending calls/visits Befriending made

29 organisations 83 worked with befriending inc the matches community

8

Ageing Well Service: Promoting Active Lives

Keeping mentally, physically and socially active in later life is so important for healthy ageing. Sadly, we witnessed the impact of the pandemic on many older people as a result of enforced social isolation and limited exercise for prolonged periods. We were keen to support people to re-engage with their communities and previous interests but recognised the barriers presented by loss of confidence, increased frailty and anxiety which prevented many re-engaging as they wished and needed. We secured funding from Public Health England (now OHID) to establish a new project PALs (Positive Active Lifestyles).

The project began in late October with the co-ordinator in place in December. It aims to improve the mental well-being of isolated, lonely older people by helping them regain their independence and confidence to be able to go out and about on their own, enjoying physical, creative and/or social activities. 161 clients were supported and 2 volunteers were recruited

161 clients supported volunteers were recruited PALs The project monitors the well-being scores of those 2 positive changes in all involved and the analysis demonstrated a significant Volunteers wellbeing increase in life satisfaction, sense of worth and engaged scores happiness and a significant reduction in anxiety. Just a few months in at the year-end, the project had already begun to make a positive impact on people’s lives.

Overall, this programme has achieved great outcomes for older adults, in particular significant positive differences in life satisfaction, happiness and worthwhile living. -Public Health

9

Volunteering

During the year to the end of March 2022 336 individuals had generously given their time volunteering with our charity covering 355 different roles as a number of volunteers cover more than one role 85 started or restarted as a volunteer in the year. There were 17 different types of volunteer roles across the range of services and activities.

Over £500,000 85 value of new volunteering or returning volunteers hours* Volunteering Over 52,000 336 volunteering hours individual 17 volunteers Role Types

• Calculated at hours times UK Living Wage

10

Social Prescribing

The Social Prescribing Link Worker programme in partnership with the GP Federation entered its second-year in April 2021 building on the success achieved to date with referrals growing and more people accessing the support they needed. This evidenced the benefits of the programme to vulnerable residents and to primary care practices which in turn led to a further social prescriber

being employed in February, from a sister voluntary organisation, Asian Elders Resource Centre. This link has improved the knowledge and communication between services and in turn the quality of referrals enabling support to be more person-centred for those who have experienced language or cultural barriers. There were 388 people referred for support with the top three reasons being social needs, loneliness and isolation and mental health issues.

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388
people
referred to
Social
support
Prescribing
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202 staff and volunteers 1,511 8,034 trained potential reach people reached from trained in awareness staff and raising activities volunteers Greater Manchester Nutrition & Hydration

volunteers 1,511 8,034 trained potential reach Greater Manchester Nutrition & Hydration people reached from trained Social Prescribing in awareness staff and volunteers 1 in 10 people over 65 suffer from or are at risk of malnutrition and 1in 5 are raising activities Greater Manchester dehydrated with seriously adverse health impacts. 47% of people who fall, are Nutrition & Hydration malnourished. COVID-19 has significantly increased the risk. Preventing malnutrition 6,119 4,516 people who have people assessed had a and dehydration improves the health & well-being of the individual, it also helps to at being at risk conversation reduce the burden on health and social care services. So there has never of malnutrition about appetite and weight loss been a more significant time to raise awareness of the importance of eating and drinking well in later life. During the year the Nutrition & Hydration programme trained 202 staff members across 12 services with these team leaders cascading further to their staff teams. It is estimated that this will deliver a potential reach of 1,511. 8,034 people were reached through awareness-raising activities, leading to 6,119 guided conversations about appetite and weight loss from which 4,516 individuals were assessed as being at risk and offered support.

11

Strength & Balance

The Falls Prevention Strength & Balance service focused on delivering Falls Management exercises (FaME) across Bolton in the form of Postural Stability, Otago and Tai-Chi all of which have evidence of improving posture, muscle strength, bone density and balance. These classes were more important than ever as we sought to reverse and reduce the deconditioning experienced by many older people during the pandemic. The exercise sessions also improve mental health as physical activity evidences a lift in mood as well as offering people the opportunity to socialise and make friends.

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6,499
46
Facebook
zoom
live views
sessions
110
Facebook
Strength & up to
live
sessions Balance 22
different weekly
4,043 classes
395
Attendances
regular
attendees
----- End of picture text -----

12

People are living longer but not healthier lives with significant numbers of older people living with multiple long-term health conditions. Our exercise coaches are qualified to deliver specialist sessions designed for those suffering from a range of conditions enabling them to exercise safely and derive the health benefits and better manage their symptoms. Strength and balance sessions are secondary prevention and are focused on ensuring we prevent further falls and hospital admissions.

All sessions improve confidence and over all wellbeing. During the year the team transitioned from on-line sessions with telephone support April to June back to face to face classes which restarted from July. There were 46 Zoom sessions with 50 individuals accumulating 368 attendances. The YouTube home exercise sessions had 677 views.

The team delivered 110 live Facebook sessions which are available to catch up on at any time and over the period were viewed a total of 6,499 times. Face to face sessions resumed building up to 22 different weekly exercise classes attended by 395 regular members. 849 sessions delivered with a total of 4043 attendances. 10 home visits were conducted to assess and encourage people to attend classes. There were 10 specialist pulmonary rehab sessions delivered for 16 members in partnership with Bolton Hospice and Bolton Pulmonary Fibrosis Support Group.

Strength & Balance Partners

Bolton Pulmonary Fibrosis Support Group Bolton Arena GM Falls Prevention Collaborative Sport England Versus Arthritis

13

Finance

Where our income came from in 2021/22

Grants and Similar Income £523,390 Dividends £60,258

Other Income £113,503

Donations and Legacies £11,204

Total: £708,355 How our income was spent in 2021/22 Funded Services £403,597 Other Services £310,312 Ageing Well Centre £86,410

Total: £800,319

14

Thank You

As a small, independent, local charity Age UK Bolton is self-financing and depends on others to deliver all its charitable services and activities that enable older people to enjoy full and rewarding lives while remaining safe, independent and as mentally, physically and socially active as possible.

We acknowledge, with gratitude, the kind and generous monetary and other gifts received from individuals, groups and organisations and those given in memory of a late friend or family member, including Jean Dodd, Irene Southern and Julia Critchley

Donations received from those individuals who have used our Information and Advice, Home from Hospital and Wheelchair Hire services, are also received with gratitude. We are particularly indebted to those individuals and organisations that have supported us this year including Independent Mental Health Advocates, Bolton Pulmonary Fibrosis Support Group, home Instead, Brown Shipley Private Bank, who support our Money Matters Service.

All our services are delivered by, or with, volunteers so a special debt of gratitude is owed to our wonderful band of dedicated people who regularly donate their time, energies, skills and talents to enhance the quality of life of others and without whom none of the achievements set out in this report would have been possible. The Trustees would also wish to thank the staff team for their excellent service in supporting and coordinating the work of our volunteers.

The Board of Trustees

The following served on the Board of Trustees during the period under review:

David Smart (chairman); John Cooper (Vice Chairman); Margret Rothwell; Emma Wood; Dr. Arun Kallat; Paul Twitchet; Cllr Andy Morgan; Cllr Susan Baines

15

How you can support Age UK Bolton

There are lots of things you can do to get involved. Whether you want to give your time by volunteering or donate, your help is very much appreciated.

Make a Donation

We rely on your support to keep helping older people in Bolton. Any donation, no matter how much, is greatly appreciated.

Get your organisation involved

A partnership with us could be beneficial for your business by helping you meet your Corporate Social Responsibility objectives. It's a great way to motivate employees, gain an insight into the over 50s market and help Age UK Bolton deliver support to vulnerable people in the community. Display a collection tin, donate a prize or service, donate equipment or even send some employees to volunteer with us on some of our projects supporting older people in the Bolton area.

Volunteer with us

Our amazing volunteers help us to do so much in Bolton. Whether you have an hour or a day to spare, we have lots of opportunities for volunteers. Without our volunteers, Age UK Bolton couldn't offer the range of services we have available to the older people in Bolton.

Leave a legacy in your will

Ensure your support continues for years to come. You can do so as a specific sum or a share of your estate. Anyone with an estate worth more than the inheritance tax threshold of £325,000 can reduce this tax from 40% to 36% if 10% or more of the estate is given to charity. Your solicitor will be able to advise you of the best way, or if you have not made a will yet our confidential will making service may be of assistance.

The Square

Ageing Well Centre

53-55 Victoria Square, Bolton BL1 1RZ Email: [e-mail] Telephone: [phone]

Cross Street, Farnworth, BL4 7AG Email: [e-mail] Telephone: [phone]

AgeUKBolton @AgeUKBolton

@AgeUKBolton

/company/age-uk-bolton

Registered Charity Number: 223240