2021-03-31-accounts

Annual Report 2021 Living Longer... Living Well in Bolton

Foreword

2020-21 was a year like no other. That in itself seems something of an understatement. No one could have foreseen the global changes that would shake our world as the pandemic took hold.

Like so many organisations, it presented our charity with multiple challenges but there had never been a time in its history when older people needed our support more. So, it was essential that we adapted to survive in order to support them, through the crisis, and beyond.

Everything we do as a charity is about keeping people mentally, physically and socially active to enjoy as fulfilling a life as possible in their later years. We had to turn this on its head quickly in order to keep people safe. This was a time to be bold, flexible, to manage risks and to innovate.

Contents

Our Response to COVID-19 Page 3 Home from Hospital Page 4 Home Services Page 6 Information & Advice Page 8 Embracing Digital Page 10 Volunteering Page 11 Befriending Page 11 Strength & Balance Page 12 Nutrition & Hydration Page 12 Finance Page 14 Thanks Page 15

Together our staff and wonderful volunteers rose to the challenge. I am proud of what they achieved and pleased to introduce their work in our annual report.

Suzanne Hilton,

Chief Executive

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Our Response to COVID-19

We quickly responded and adapted our services to meet people’s needs and took on a key role in Bolton's Emergency Response, receiving and responding to hundreds of enquiries and requests for help and support from older people who were shielding. Staff members were redeployed within the organisation to assist with welfare calls, inducting, recruiting and training volunteers and matching them with older people in need of practical and emotional support.

We quickly responded and adapted our services to meet people’s needs and took on a key role in Bolton's Emergency 600 Response, receiving and responding to hundreds of enquiries 312 Christmas Stockings and requests for help and support from older people who were shielding. Staff members were redeployed within the Delivered Emergency Shops organisation to assist with welfare calls, inducting, recruiting and training volunteers and matching them with older people in need of practical and emotional support. We recruited new volunteers and emergency shoppers who 9,906 went above and beyond to ensure that older people in Bolton Welfare Calls made received the essentials they needed. Social Prescribing April 2020 saw the launch of It was a challenging first It was however vital to be a new partnership year in many ways, finding able to provide that programme, Social new ways of communicating essential lifeline for Thank you, I Prescribing Link Workers with people and linking them people. wouldn’t have with Bolton GP Federation. to services as many The team works across 36 statutory and voluntary got through GP practices with the main sector services and activities this without objective to empower people closed down, paused or to take control of their health shifted online just as this your support. and wellbeing. new service launched. ss. 3

Home From Hospital Our flagship Home from Hospital service continued to support people in their homes throughout the pandemic including those Having recently lost my husband I was finding it very difficult to who were recovering from COVID-19. Of cope and felt like I just couldn’t go on. My daughter and family the people supported only 2.36% were don’t live nearby and I felt so lonely and most days didn’t feel like readmitted within 30 days whereas the getting out of bed as I couldn’t walk very well and just didn’t feel Bolton average readmission rate for those like eating as I had no appetite. 65+ for the same period was 10.3%. This is particularly impressive given that the HFH have helped me with so many things; I started bereavement people we support are among some of the counselling and befriending enjoying weekly chats on the most vulnerable with complex needs. telephone. Age UK helped me with exercises I can do at home, helped me manage my bills and letters, which my husband always COVID-19 put significant pressures on the used to do, and organised for a ceiling leak to be repaired. NHS and Adult Social Care community teams attempting to keep people safe at HFH arranged for meals to be delivered every day because I didn’t home. It was therefore agreed with feel up to cooking. With the girls help, I have been able to order commissioners that the Home from food shopping deliveries with the door step shop. They organised Hospital team would flex their criteria to for electric scooters to be brought to my home for me to choose support admission avoidance. In November and I bought one straight away. I love being able to go out and do we were successful in securing some NHS my own shopping. The team enrolled me with the local library and England Winter Pressures funding through I can now get books using the online service to read on my Kindle. Age UK to continue this support throughout the rest of the year. The team provided an Me and my daughter are really very grateful for the service HFH additional 469 hours of support to 114 provide and I am so pleased because things have improved so people to support them to remain safely at much for me. home. \ 7 4 =

----- Start of picture text -----
10.3%
10%
2.36%
7.5% Readmission
Rate
=
5%
1,099
2.5%
2.36% People supported
Lib
0%
Bolton average over 65s readmission rate
5,906
Support contacts
Home from Hospital readmission rate
5
- =.7 |
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
----- End of picture text -----

Home Services

Another team that worked tirelessly through the pandemic, supporting vulnerable older people in their own homes, was Home Services supporting people who struggle with daily living tasks to retain their independence. In its second year of trading, the business, originally launched in March 2019 and run through our trading company, provided paid for cleaning and shopping services, linen changes and wrap around support. The service has proved invaluable over the last 12 months as our older people found themselves even more isolated and excluded from society with the outbreak of COVID-19.

Despite initial concerns regarding safety and infection control at the start of the year, we were determined to continue to deliver this vital support to keep people safe and comfortable at home. We successfully navigated Government guidance and risk assessments to, without interruption, sustain our cleaning, shopping and general support in the home as well as importantly being the eyes and ears of family and friends

My Home Services Assistant – I think she is invaluable! I am over the moon with the service. I really do value the support and I honestly couldn’t do without it

Help at Home

Complementing Home Services, Help at Home (our commercial partnership with Home Instead Bolton) offered additional help in the home, food preparation and escorted external appointments despite the challenges faced. It also delivered referral commission which increased by 150% year on year which will help to support the Home Services service.

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3,570 82% Hours of cleaning, shopping and support Increase in service hours from 150% 90 2019/20

150% Increase in referral commission

90 New Clients

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Information & Advice

This was a year of massive change for our Information & Advice service as we sadly said goodbye and good luck to our Information & Advice Officer Eileen O'Rourke who retired in March 2020 after nearly 25 years in the role. Due to the ongoing challenges presented by the global pandemic, a replacement was not recruited until December 2020. Although this lack of a dedicated Information and Advice Officer did lead to a downturn in the amount of people we were able to assist, we were still able to support over 600 people and secure over £90,000 in benefits such as Attendance Allowance.

In November we were delighted to welcome Chiara Knott into the team at The Square to take over the reins of the Information & Advice service. Chiara comes to us with a wealth of knowledge and has already sprung into action to ensure that the high standards of previous years will continue under her tenure. Her arrival has allowed us to expand our appointment provision across both of our sites and offer both telephone appointments and home visits. I can't thank you enough for all your help and support. I would never have got this far without you. I appreciate all you have done for me. __.9 Will Making Service From the autumn we were able to recommence our will making service, in conjunction with Bolton Law Society, and were able to make 28 appointments with solicitors. A 8 AN

639 Clients supported

£90,150 639 Secured in benefits for our Clients supported clients Almost 25 28 Years served by Age UK Bolton Will appointments made Information & Advice officer Eileen O'Rourke

9

Embracing Digital

All charities should be looking to embed digital into their culture and prepare for the future but the impact of COVID-19 meant that we had to adapt our plans quickly as we evolved our services to meet demand. The closure of venues and the cancellation of classes and activities meant that we had to find new ways to reach older people to maintain their wellbeing and reduce isolation.

Physical activity classes were offered on Zoom with additional videos added to social media. The rise in the use of Zoom or Microsoft Teams as a communication tool meant we could keep in contact with volunteers, attendees and even staff who were working from home, all of which was very well received.

We also created private Facebook groups to allow discussion, fun interaction between staff and local older people, with regular topics, activities and exercise. We recognised that not all older people are computer literate, so via a funding pilot we introduced our first volunteer-led Digital Inclusion ie i 0h: ‘2h project. Digital Inclusion 10 volunteers supporting This is a Volunteer led project to help older people in Bolton clients become more computer literate. We purchased 15 Samsung tablets to loan to older people on a three monthly basis, with 14 people accessed support data if required. Some clients quickly became competent with over a 3-4 month period the tablet and began using it to attend online Zoom sessions with family and friends or staff and volunteers at Age UK Bolton, At the end of the year we had shopping online or using social media to keep in touch. 9 people receiving support iil 10 ~

Volunteering

Our volunteer roles were hard-hit over the COVID-19 pandemic, however there were new roles launched, specifically to assist with some of the unprecedented challenges. Over the 12 months we had volunteers sign up to offer support with our welfare calls, telephone befriending and as digital inclusion coaches.

We kept in touch with our volunteers via telephone check-ins as well as through virtual coffee mornings online. We also carried out a volunteer survey which will act as a guide for where more volunteer support is needed. We

will be joined in 2021/22 by a new volunteer co-ordinator. 260 active volunteers covering 306 roles amounting to over 50,000[hours of voluntary service worth more than] £478k es Befriending*

Sadly COVID-19 restrictions meant that our face-to-face befriending service was put on hold for most of the year, however we launched our Telephone Befriending service in its place. So many of our face to face befrienders agreed to take on a telephone befriending role and ring their befriendees instead of visiting them. On top of that we welcomed brand new volunteers into this service to support more people.

Approx 4,680 telephone befriending calls

My Befriender is kind, considerate and her calls put a smiley face on my day. I feel like she has become a friend. I love the phone calls, they have been a godsend over the past months.

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• £478k calculated at hours times UK Living Wage

Strength & Balance

Our Strength & Balance exercise programme has always been delivered as a face to face service but the pandemic made this impossible. However maintaining and improving muscle strength and ability to balance became no less crucial in reducing risk and in helping people live independently as they get older. So the team set about drastically changing the way the service was delivered, using numerous ways to deliver as much as possible to existing and new clients.

This year we sent out more home packs than ever before. We also took to YouTube, Facebook and Zoom, to deliver a wide range of classes both live and pre recorded allowing for both interaction and repeat watching opportunities. This also gave the option to do classes whenever was convenient for clients. Our team were heavily involved in our welfare calls to clients, checking in and having that much needed social chat.

The zoom exercises by Niall and Laura have been great. My mobility has improved and so has my blood pressure. I am not disciplined enough to do them on my own. Many thanks to Niall and Laura.

Nutrition & Hydration

Good nutrition and hydration is vital for older people's health and wellbeing. After three years of successful delivery of our Nutrition & Hydration programme we were fortunate to secure another 12 months worth of funding from Bolton CCG. This enabled us to continue identifying older people who are suffering from, or are at risk of, malnutrition and dehydration enabling us to provide support and information, and continue to raise awareness. Throughout the year we continued to roll out this training to the wider health and social care providers in the area.

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973 Zoom Attendances 100

1,156 Strength & Balance video views on our YouTube Channel

Extra Age UK Bolton YouTube classes attended by Sue Kilby for the Channel "100 Moore" Challenge Years months of fresh successful 12 funding from delivery Bolton CCG for Nutrition and 3 in Bolton Hydration

S&B Facebook Group

83 Members 3,959 Views

11,981[views made ] "Eating and drinking well during coronavirus" the number page on our 1 website.

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Finance

Where our income came from in 2020/21

Grants and Similar Income £529,033 Dividends £53,122 Other Income £67,340 Donations and Legacies £6,930 O Total: 656,425 How our income was spent in 2020/21 Funded Services £454,279 Other Services £258,906 Ageing Well Centre £75,828 Total: 789,013 14 4

Thanks

As an independent local charity, Age UK Bolton is self-financing and depends on others to deliver all its charitable services and activities that enable older people to enjoy full and rewarding lives while remaining safe, independent and as mentally, physically, and socially active as possible.

We would like to express our gratitude for all donations through: Amazon Smile; Just Giving; Much Loved; Easyfunding and the Charities Aid Foundation as well as those donations made in support of Strength & Balance Team Leader, Niall Bradley's charity run. Also grateful thanks to Brown Shipley Private Bankers for their sponsorship of our Money Matters service.

We acknowledge with gratitude the kind and generous monetary donations and other gifts received from individuals, groups and organisations as well as those given in memory of a late friend or family member including: the late Irene Southern, the late Julia Critchley, the late Alan Isherwood and the late Curt Vosper.

All our services are delivered by or with volunteers so a special debt of gratitude is owed to the wonderful band of dedicated people who regularly donate their time, energies and skills to enhance the quality of life of others.

The Trustees would also like to thank the staff team for their excellent service supporting Bolton's ageing population.

Donations received from those individuals who have used our Home from Hospital, Information & Advice and Wheelchair Hire service are also received with gratitude. We are particularly indebted to those individuals and organisations that have supported us this year including: Bolton Pulmonary Fibrosis Support Group, Home Instead and our Christmas Appeal.

The following served on the board of trustees during the period under review: David Smart (Chairman); John Cooper (Vice Chairman); Margaret Rothwell; Emma Wood; Paul Twitchett; Mark Critchlow; Cllr Andrew Morgan; Dr. Arun Kallat and Cllr. Susan Baines ee

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How you can support Age UK Bolton

There are lots of things you can do to get involved. Whether you want to give your time by volunteering or donate, your help is very much appreciated.

Make a Donation

We rely on your support to keep helping older people in Bolton. Any donation, no matter how much, is greatly appreciated.

Get your organisation involved

A partnership with us could be beneficial for your business by helping you meet your Corporate Social Responsibility objectives. It's a great way to motivate employees, gain an insight into the over 50s market and help Age UK Bolton deliver support to vulnerable people in the community.

Display a collection tin, donate a prize or service, donate equipment or even send some employees to volunteer with us on some of our projects supporting older people in the Bolton area.

Volunteer with us

Our amazing volunteers help us to do so much in Bolton. Whether you have an hour or a day to spare, we have lots of opportunities for volunteers. Without our volunteers, Age UK Bolton couldn't offer the range of services we have available to the older people in Bolton.

Leave a legacy in your will

Ensure your support continues for years to come. You can do so as a specific sum or a share of your estate. Anyone with an estate worth more than the inheritance tax threshold of £325,000 can reduce this tax from 40% to 36% if 10% or more of the estate is given to charity. Your solicitor will be able to advise you of the best way, or if you have not made a will yet our confidential will making service may be of assistance.

The Square

53-55 Victoria Square, Bolton BL1 1RZ Email: [e-mail] Telephone: [phone]

AgeUKBolton @AgeUKBolton

Ageing Well Centre Cross Street, Farnworth, BL4 7AG Email: [e-mail] Telephone: [phone] @AgeUKBolton /company/age-uk-bolton

Age UK Bolton Trustees, Report and Consolidated Financial Statements For the year ended 31 March 2021 ageuK

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Age UK 8olton Page 2 ReF)Ort of the Trustees Forthe year ended 31 March 2021 Ckn ofthe emerytrty rtsptstse. WMTrdth￿Oped fwrnew seThke>" •merger&yshoppI￿ te￿phoThe befr￿Tr￿1￿ onllrt Fithk p•8es Yc4ether Whme Aparf vAth 111 members and dlfferent ac￿￿￿e5 and tremes. T￿se thernes ￿Te bullt around the 5 ways to wt1tbe1￿ indudir48 a vlrtual Oarde￿ry dub. Aubjed Stop ttyjrs. strerth & B•L•Ke exerdst Zoom 5ewons al￿&S&je￿rtUal bakl#& cotskery nl crnft(lasses and our rew4￿11•1 in[￿yon wolert. It qulckjy b¢¢orn¢ 4pp4fEnt thot di8ltal t￿U5￿$n was • masslve b•rrr to keeFlr¥ Feople safe swpfftd pandemlc Wor￿n1 In parmefshlp wAth bxol vduntsry c￿nIsat￿)￿S we were irb Kalnlnz fundln8 for our OIWtal IntlU￿￿￿ pllot to pwthase 15 tab￿t0 kian to older Kw4e wlth turNoThlr0mo￿of I0￿￿￿tter$ who In m•ny rase5 wovided befrfendlry supwt Is wdl. Typlulty. 5UPF#Xt w￿ld be for ab￿ >4 1Th)n￿ eoch belrfendlw his often con￿nYe￿. This enabled older Peop￿ io corwted wlth arJ frleThJ4 access tssÈnii•l arxl seThkes arbj ordifiè pw¢h•skngoFe51entli15 and Ntlle Iwrfes tokeep thErn tfrr¢Ju8h15(4atkn. The Welbelp4 In l•ttr Lffe te•m took part ffl a rvjmber of th￿lItiveS to keep pecple connerted wlth tr• wld¢i wtyld 0•I￿re￿ Cre•t￿l ca￿ P8ck•ys cwkes rutrtkn Ind hydrallon IAttym•kn to and Isolated okler people across Bolton: kn•ry¢d fry 'L•tt•vs of ￿ndIS5- fmm Y4 pupms * Cpoc4 Prfmiry S￿£￿1 to be doI￿r￿j to re510Ents it Grnry Lea Re￿den¥31 H(￿¢.. Ind dlstrfbuttd I(￿ Hum•n Akwl food d¢r4iion fr￿￿ theAry4r Khan Four•d•tson toolder people kn neèa: Re¢el¥ed delfvered Comfort 8¥s donad by Bolt¢)fi S¢rub Hub; Prepared and dell¥er¢d over 6CQ (hrf5trrws and ire•ts to vuhw•W• ofd•r peopl• •¢xoss P•Jkon. wPK4 ￿$￿ itteTrJ classes, afterr￿fi lea4 day ind 50u•I and phy5kol actth. Indud•d •ctlthle4 5n•&4 crafts ar￿ • quli Inforrrwtkn, a drfnks and éven a tr•dltlon•l LY4rye. Att￿ end of m￿h, we h•d ￿￿)u ofwlh se¥w aY•V mu1￿[￿e rd•s I••d1￿10 In eqthlertof306 •Lt vc4urt•r r¢l•& ¢JYrthets•Y￿e 84 r•wsdurfe•rssn up to offersupFffj wlth ow welhro ull We kept In touch wlth volunt••Ys l•lep￿ cat￿Up5. c￿l￿e'(Dff•• morn1￿. Ind a ww¥ey In autumn 2020 to fknd o they were lte11￿ flnthr¥ th•4r now rc4s. ￿lf Ob0￿ Iw tly hAd mède a dffer¢rK¢ •nd how others lelt •boLrt returNry. The n•tWE d the W￿reM￿ meant th•t qul¢kfy outdoted, they acted as a LM•ful iuld• Impxt Jnd h￿ent￿lI corKety4 •TrJ WI￿re ￿Te 5UPPOrt Was noedad. Thls lso offtrnd • irut q1p)￿nIty to shre 4ates and our ￿an5 forrtopen￿Y￿ry I0￿11d. A Volunteer Cl￿dInatOr ts dueto Martln 2921n2 th#)vlll bt kffjf In 85ses¥ourvdunt••rW¥sthJ•tlcffj or¥J futrjre Our Infonnwkn Adblc• w¥k• was aff•ctvAI thè Impa¢t d COWO IN our lor¥.terrn I&A Offiter r•tlred In Mw¢h 2020 after noarty 25 years In PXL Due to thE onwlw th•llenys OF tt p•vJemk wt dld not recrutt a replacement until O•¢emb•r 2020 mèar4rq th•t for 75% dthe we Kore dtallrnl wlth Inlcrnavon $18rwsYry erwJuWes or4y rather the lull iradMon•l Id￿￿. TNS ￿lIL5 fvt Wre5 wer• submany￿1V down (m prevlou5 wr& We supp¢Yl•d 619 ¢•nu kn totsl W• were able to reIntr￿VCe from th •Jtumn wlth 28 vfills made In tot•l. Durlrytre N•tU5 between I&A Olfkers were supported by M¢xy Matters rthsor lrnm 4È UK eiackbum wlth D•rtyrtTh was able to offer • be￿fil ¢htk servlce forihose of pensknnable w. The chèrfty$ 114shlp HtyM• Ir(•n IILW4 SqThlte cont11￿ed to suppryt peop￿ In thdr homes thrO￿￿K)ut the p•Thlernlc lrtludln8 those who were reco¥erlng from COWD. yearthe tearn del￿1￿0 s,￿6 to LO99 dlents. Off￿ Peop￿ 5WPOrttd IWA reath￿W￿￿ 30 d•y5 w￿leaS the Bot￿n a¥era8e readmlssion fort￿Se 65+lor the s•me period wa$ 10.3X Thl$1s P•rfj¢u￿rfy lfflpressfve when ccftshlerlf%thttht peop￿ we Sup￿rtare am0￿ sorneot the rrrt>rt vvlnerable with corrwlex reds. Typically, ￿MIlIT thxhirge arxl altercare suvlces wlll rluce rÈadml>sbn r•tes by up to SO% so is rtalty p05itNe. the paThlemlc the number Lrf el•etr W{x￿￿Te5 reduced wtth wards beln8 freed up for COVIO patRnts and COr￿￿eTht￿ discharyes rEdured There re eonvers•ty slBnrfKant pres5urE5 on the NHS and Adu￿￿%￿ Care C¢mM￿ltyte￿nS attemptkntto keep peO￿t safEty it horre. tt wosthereforeaweed with tomm1551DnEr5t￿t the Home frorn HospRal tearn wwld fiex ￿1r uiteria to SUPFQrt •jm1￿0￿ avoKl4nce. kn N￿lember we were 5ucce55fiJl In seC￿n8 some NHS Wlrt•r1•55we5 fvThthrgthrough P4e UKto k¥rtthls cfi a lomwl fwUn8 th1o￿h t¢+ the erKI ol the year to yo￿de addrthjnal capa¢￿v. The learn wty41ded an add￿k)ng1469 01 pptyt tt+ 114 pewt to gjpport them to remain sahlyat The was exttnded Intothe fOknrg￿lr¥nd rebraThled as gjrye &Jpw ther tè•rn that tireknty ttwough the parthmk. supporbr older peOe In thelr rrm Y4as Mome 5erlos SUPPOfOrq people struggle with dai￿1 tssks to retskn thetr i￿pender1¢¢. In its second year of tradlng the J￿rS$. ty18ln4lty laufithed In March 2019 and thro4h our Tw•dir¥ coryyrry. pald for Clea￿n8 and shoppi 5er¥l¢es, Ilnen charyes and wrap support 5uvke has woved lrwaluab1È¥p￿tI￿ l•st 12 mmth5 a5 ourolder people f￿nd theml¥ese¥•rt more lsdated ar￿ eXd￿ fml S￿￿tyTAth￿ outbreakdCOVID.

Age UK Bolton Page 3 Report of the Trustee5 Forthe year ended 31 March 2021 Despitè initial concerrth re8ardtn8 salety and Infectbncortrol atthÈ stsrtof year. resulring in over50% of our re8uL•r dnts suspeTrJl￿ ortarKellinuthe 5eryK< we na￿gated thrDU8h tl 8ovemmerrt 8uldar. rbk as5e5sed and declde¢f that ￿was¥￿1 ¢￿tIn￿d, wttho￿ kntemytw t0detr4erva￿èbIe SLVWtwlthln the ho￿￿. Wlth the use ol Penohal Protect(¥e EquisMnenL we ore to rewt th• saf• retum of alrnom all our dlents #nd the •Jdllon of a nurnb¢r ol nLW4 ¢I￿nts. P￿dIrrf re¢uig1 ¥hedulEd wsrrs rK)t Oft￿ practlc•l 5UPPOrt lyui the carln8 con￿der1¢10n of ￿r experleKod. trust¢d •nd VEll•l￿e H(Yne knkes A￿th￿ts. Xl (leffl5 SI￿￿ up and we dellvered 3.570 hw1s0fxTh4￿ wN¢h Is •n In118ed to pauso the £￿$se$￿je to ￿￿ttiOnS tyjr ¢￿hS de¥eh)ped dtllvered home exerd5e p•cks io •1 partlcW•nts wlth they kept ITh tr￿th ty telpPKne to offer ad¥ke and ¢n¢wrwment ￿u5 a lIrte￿￿ ear. Necesslty Is the mother cl +rwentlc￿ In Mty our cts4ches be8An to d￿￿tr onllne stren￿ and Oalanc¢ stsslorffj to rlsk cnents deenxd Mfe Ind •ble to exu￿5+ vktualy vl• Z￿M wlth 973 •tt•nd•nw We kyoduced Some exe￿1$• ￿de to dlspl•yon o¥r charfty YouTube dbwml has seen • wl d 1.156¥lM acros5 all exerdsvld• The SIr•n￿l and FK•boo pay sw Lrf83 mernbers ￿1ft Mi ¢x ¢atrh up at a tfjm• thit wlts. %rKe t￿ p1• opened to the end of tho ytar the ewrdse vkle05 h•d • tot41 of 3.959 The bl88tst ¢Mlltryt keeplhi rnorale and rnotlv•tkn h6￿ durlw the ￿0d$ of So rwA•r weffare c•U5 to keep kn ttyJth with falls preventlon db•nls were Importani dth¢r drictlnitlm to ourd4fjts1 W•rfomis or •rourW1i￿rn to kttp up wlth home exerdjes wlth Con￿n￿ld i•l•phone athke and supwt. The t¢•m row offer a rany of exert6ses nd Spec￿1151 for p•opl¢ Ivir Wtth o Nrnber of ￿￿.terM ￿11th ¢ondldons such as cardkgc. obeslty and dlabetes pvlrrthary fftbrosts. rnentsl heth poDpk• I￿r8 14tth w 1ttoverf￿ from c•nc•r, n¢uMklul ¢ondlttons. osteoporosls. •rthr1115 dernenfja. Many of these condhlons are a com0￿0￿Y to reBul•r falkn but t¥erdse can be beneftciil tts th￿r rnanaynent •nd Self￿r£ These spetialrst ¢￿55e5 wo¥lde Confiden￿ to dlents, professbnalsthat peopk r¢feffed un exerd5e safety (ain￿ benelktsl effects. thr 3 years ofsuccesrful del¥ry ift Bolt¥M the lJIth1￿ & Trtyth•iion wtyrnrn• was abl to s•¢ure ￿￿ent kncallyfrom 8oknn CCG for • fvrther 12 months once the 5￿1¢r Mathster Hèilth •rK4 &xW Care part￿rshIp lundln8 •fid•d In Mar(h 2021. Th15 enabled us to c•Thbn￿ ￿ knFQrtart rk to Idwyfy older peoplo were 5Lfftrfr¥ from. or ai ￿sk of. malnutrbtim and dehydratron 0￿er to Infcmiatv)n Jnd s￿ryL Work COn￿￿d rdlkng •w•rene5s ra151 trnlnlr4q tothe wlder sodal care and partnerKYkfNre arrossthe town athouBh thi5 was IlmSted by restrfction I￿rI1 2020 saw th¢ of a new partnershlp Pre￿MMe S¢KW Presuky iknk wo￿¢1$ wtth Boknn GP Federatilln. Thue Ir• 7 soctsl presthters cO¥r1￿ all 2 of t￿ nlr prf￿ry Care NttsDrks IPC14$1 In BO￿On.¥￿th oneieam rrthiber secondEd frorn 414e UK Bdtorn The team works ￿￿OsS 36 GP wlrtkes wmh th2 maln ¢b￿lI￿e to ery￿r Peop￿ to tske ¢Mtrd ofthdr health wdlbein& ￿.￿￿t matters to me- andtskkn8a hJ55tlcapproath. ¢oTh)thwp8ople to cornrnun￿ aThJ statutory servitt5for prattical arnl ernthiond 511pporL The aim iitts rdLKe peop￿.5 depen￿￿e on prirn•ry¢¥r• and other NHS stNlces by linkiw them with other commuiThtrbèwd •ssetsto bu0￿ aTrJ support thlr knntrterrn re51rien￿. It was • rhallerqlry first ye•r In many wtys. finthni new ways of cornmunkatlr¥ wlth wplty •nd linklTr8 to servlces as many stat¥t<¥y and voluntsry ￿or •tthttie5 closed pJu5ed or 5lifted onllne just as thts new ￿er￿ce lavnched. th was howr vi￿[ to be Ible to proAde th8t t5￿11?1 lrfdlne for pecyle. tri kÈep in twth. to h.sten to them. help wtth thelreonc•rr& arxltoha¥e thè 5￿P￿t0f￿ sorykesof the￿1¢[ th•rttytollnkthern Into.

Age UK Bohon Page Report of the Trustees For the year ended 31 March 2021 kn WI 2010 tharity had 23 PO3 l.Lel and tra(nn8companyslx Mmsthlces A551stAnts on ¢05￿1 worker corttrart5. 8y Mwth 2021. t￿r￿ ￿Te 25 wnplvnes PQ 4 1.1￿> in the chafrty and S•r¥lo5 A%slst•ts In t tradlnqtt•mp4ny. This refiectsjust a slW¢h•fiy in propcts endlnl arl teOMir¥ and the steady ofthe Home Se￿ces 51ne55dufln4 the ctyJrseofihe year. fjrateful ThAnkL A d•bt oF8rathude 15 to: wr•n•ziw borMI ofvc4urrfeers fc thelr and wecbu5 Wt ofthelrtlrne￿d tslents.. to sIthte￿ for thelr dedk•iiM. ccffjmrtiMnL tenKSty Ind enth￿I$M throu¢h an ektreme challerylry¥ tlrne.. to truAees fu I￿1r wls• ¢ounsel,' parthers for th¢lr cowratknn.. ￿￿￿er$ and commiss￿re￿ for theSr flexibilty, confideff¢ and and of r￿r dontrslor thekser￿slty donthns of monetary or othErgifts to support ourwTr for. •nd+)n behiff ol dder In Bolton. Relleain8 ￿ thi5y•4r. Mke Th) thher in the thèrws 74-Ytar Nstryy. ￿15 wlth grat￿Ide to ill the abrNe, that we celebrnie.. strll beln8 her• to svpwtok4¢r pefjp￿.. to made 4 ral dlfference to 50 manylS¥es In x+ mrby dlff•rent ways as erfldonced bythe feedb•ck re¢eW aThJ to be In • trthyfiNrtlal rosrtlon to fowrd. The pondemlc Is don¢ wlth us ye( but ￿ •rq le¥nlw to wlth tt and tt b¢ Impwthnt for t￿1 tharlty to FeWe Tra￿84te the chèller¥es ¢)ppOrtunI￿•S ah••a In Lvder for trern to rnmaln Sole whllst r¢tlnk¥ ￿ muth Inderwtht Ind •fvioyl￿ the best quallty 0115f• posslble. We flnandl iih plws to ttrls for reope￿ry rI￿e of ourf•¢• to f•¢e sert•s. R•s•r¥•spolky The C￿rI￿5 Trustees conthxt •n •nrw•l of th• kn•1 of rese￿$. b¢ ¢onlLkn T1￿5 assocLqted wth seNke developmerf •rwJ dell¥ery. the ¥•rfous In¢ome streams, ￿end￿￿rI pl￿% balance shett Items. •rt•bh5 an estlrn•t to be made of tr thel of reseryes that ar•suffitlent'. To illow sufficnt Jrne l<¥ rtrorpn15thJn In ola In knLXXV• or•ssetv•lues; To rn•¢t rts cornrNtment aThJ 0blliatk)￿.' To protertcffj.8o1rrfse￿£s ind •5S•ts; To enAbleth Chrlty to rneet tts newseTr4<edt¥dopme In mak￿th￿r]Ud￿1￿lrt on th? I￿￿4 ol urrtrki•d Mvves the •¢¢ount of the fdlg1Th81$5ues•rl rfsks.. C￿er dep¢fidence ¢)n arry￿r￿e sourte ol IneonNY The Ilkellhood ola downturn lfi •tylrKomt stre•w& The perh)d oltlrne neeledto hJw￿fy •Thl rtrest•bllsh lfi¢¢mt Strearns perbd ¢)ttlrne requlred to adjust ordtymislx the tharlrfsoper•tlons whet￿rt￿￿ Is LwJdpts aThl Issets. In dolr¥ ¥0 the Tru5tee5 afe supported ty rtyul•r repons •rnl for•¢¥￿ aThl on b•slJ of Inlom)•kn and adthce provlded ty the HExwr•ry Tr••surer arnl ch￿E￿etu￿. In¥ostm•Tht pol In tyder to obtsln Impro¥d on up￿1 the Chth has ppoked 8rryn &Wplty to rn•n•y Ind Invest surplus cash funds on a kMknrfsk •nd lon8 te￿ b3sls. In addmI¢￿ tt Charfty has smill lthty.te￿ Mstments In ordinary sh•res Issued by Lws Bank and GrouF• Eurol￿n￿ &A Inthe rTre ofth• HorwJwTreasu¥eras forA4e UK bolt￿. The hjs not ¥dfied any p•rtitd•r ethi¢•l Si•￿t w cThnp8nl•s to •vobO and rely on the In¥strn¢nt mn•gws In th15 r•sy¢L They have ¢On1kn￿ ttstthe Fwtlolois in Ire wlth thelr•ener•lviewtt4t c¢rfnpJnle5 thatilyln¥w kn are soclalty reSpon￿blO. Grnffl m•kh The Charbty Is rnICuffent￿ Irwc+4ed •rdlniofeTrnts orfurth ¢tytr•ctk The •¢COUDts refiect net surplu5 •xpwdltwE 0¢ £132588 12020 . £23,IRII before tsklw account of the rwaluatlon of ITh￿tments and artuarial •yjustrt￿S to defined benefft scheme. The intres• In value of Irwestrmnts was £525.29512020 . decrease of £237,380) whh Ttfiectsthe reco¥eryfoltyriwtr irltwf Impact of COVID. IrKome for ihe ye•r w45 £656.425 comwed wlth £743.521 In the pl￿tY￿S wr. Interest and dkndends fty t￿ ypar were £53.122 compared wlth £74,901 kn the we¥￿$ y. Both tre (Jmnt tr•Jlr w41r￿mert and the current publk sector fundlngclimate rernaln tha1￿￿ {he￿d5fOrthe yearwere £789.013 comparedAIth £7É4O1 in prv•lOtsS yr. an i1￿$• Of￿￿191

Age UK Bolton Page 5 Report of the Trustees For the year ended 31 March 2021 13 Hnandal rl•w l¢¢rfrKwdJ lan￿Sheet A5 regards bal4rK¢ SW str•4th. the CharfVJ ￿ wets at 31 March 2021 amourrted to £2,658,160 compared wth .268.453 at 31 March 2020 It￿ of £389,707 beln¢tPe ￿1p1￿$ expethre l( the year of£132,588., the Increase In mark value oftyJ¥ Inswtment wrtloloof £525295 knourdefined pertSTh 5dwDell•blityof£3,CO)l. At the nj year er¥J4 the t￿al assets ¢ornw15ed.. 2020 T•￿ible fwl assetsgnd irntstrner b•l•nces •fid shorttewm ¢posTrts PeMlo# Uablllty Tota •ssets 2,25L28i1 J27.703 16¥160 1261853 For•u6tsf•f Fln•nd4 YWtO3￿ Mirth 2022 The Tru5tee5 4pkYaved a defidt budpt for the year 2021n2 d Q13k Th4th at the Um¢ gf Srf¥ng w•$ con51der•J to be udent. ￿$¢d on tr•L record ￿lef recent yeaisi* e¥pect to be ab￿ to delK¢r•n knwoved wformance de$￿te th• on- I￿nE chalknw of p•ndemk. Thls Is antklpated to ￿ ￿hl￿e￿ ty a combkmdty of new serylce de¥ekspmeN, I￿re•S¢knMls￿￿,5 puNk benefitw￿n r￿￿¥IT our obhectkns ••d In our f¢rtU￿ thllles. ilms of W UK are undertoken 5wdfically to •nsurt th• ¢h•rltabl• obJ•ctsrn•etthe Wc btn•fitiwtr•m•nt thech•rttsI￿ 2011.

Age UK Bolton Page 6 Report of the Trustees For the year ended 31 Marth 2021 raOVER14AN 11 Relemo •nd •drnlthtr￿h￿d¢ 223240 Prthdp•l offi The 54uart 53- 55 V￿0￿0 Square Bottcfi BLI IRZ H15 Wow5htpthe Mabwofedton Mr Davtd kn•rt. Cl4knwTr Trust¢ Nlr Mark Crii¢N¢yw. HoThJraryTr8•sL Mrs M•r8¥et Rothell Ms Emm4 Wood Mr Pul TW￿d￿tt OlrAndrew MDro•n DrAnm K•ll•t IRe518￿￿ 20July20201 sU￿n 8alnos Prlndpal Ollk•r Chlef Executlve M5 HUt¢n Ind¢pend•rt •x•mlrw Mr Mkh•el G•rrett FCA l Oty R¢Md E•st 8•nkvs iloyds B•nk Bolton LI IDB 8rowi ShIP￿ P￿te B•th 3 H•rdwn Street A8• UK BO￿On Is an unl￿F￿￿￿ wsoo•trJn ujnst1tirt￿rL Appolbm•nt or r¢nwl olTIiffji4•s +04e UK Bolton's Board of Trustees the Ch•irl 15 ￿rmal￿ derted on in anrA￿l ba￿5 at th• Annual General Meett Thw¢ weno re5trlctlWs￿ wlk) tan be nomlrwted. ThÈ Bo•fd •150 the potrtoroyt a Ilmtted numberofmernber5. New Trustees •re supP￿d thr￿h an IrJJLlon detall$ lyb trelr respon511AIINes as TTU5tee5 •ThJ

Age UK Bolton Page Report of the Trustees For the year ended 31 March 2021 The 8oard ofTrustees r￿t5 upto 5fA tlmes peryrand ￿TS￿n￿ble fortheBtrrtn¥rKe ofthe (fjanfr5PIkn. Oeclslorn M the d•y to day oper8th)n of tre Owrity are tsken ty the thitil Ex•cutfve and the senlor m•n¥8ernent of the Tre•sureronffinarKlal perforniarKe. Kqy ded￿OnS and matters wlth 5vanlffic4rt hklkatlorsfty the ¢xtarMsatkffi are tKuthtto the Boarf of Trustees l¢ r¢soknk> These Indude Inter alla.. Pdllcy devebpmentaNI reAew iknnlsatknnal pr10r1t￿% 8nffi¢4nt orynlsatlonal ch¥ Major ser¥lctde¥ebpmttnts Iusk IdEnt1fiUtS)￿ rna￿￿merf R•kned yrty r•t proffts of the cornpany4e UK Boiion Ent•wwb5e5 L6rnlted ¥ep•kl trrtrto the th4rltyA8e UK eohon und•rtho current Unltsd KSn4dom •ld ￿￿ètIOn. Th• Trustees are respL4ulble for prtpadr¥ ￿ fiNnd•l ststvnEnts In accordère with •po￿￿ble law and Unlted Kbn8dfK courtllw StirKlard5 lU￿ted Klrydcffi Gerr•lty Acwted Prnetk¢l. The appncablè to cP￿rIt￿l In En￿and & Wales requlres the Trustses to pfwre financl•l stotements for elth fina￿1•1 y wNrh fve a tn and falr VIÈW of th• st•t• ol affilts of the Charlty and of tr I￿OMIN resources and ¥plk•Von ol rttowces of tr th•lty Iur thit perbj. In wepArf these flnarlal st•t•menty th•TrLtsees are rewked th.. Select suttab￿ accountlY4pg¥dEs •rKI thenèpptyt￿M ¢or4lst•nty; obse￿ th• methods ond prfnd¢4es Inthe Ch•th SORP 2015 IFft$ 1021.. M•ke Judpments and estlmat•sth•t • re￿nableaTh0 wud•rf' Swt wlther ippuobfe stand•rds h•¥e been folod.. and Prep•re tr fln•nclal rtaternerts w a eoknl ¢(￿rn b•5& unless to We5￿ne tfr4t th• Ch•rfty %%lll rtlnu• In buskn¢ Th¢ Tr￿tee5 •re res￿r￿Alb￿ l¢f keepln8 prop•v Kc(4Jntir4 r¢ctyds th•t dlsdose vthh reasonabh xrurncy at any tlme the flnancl•l oftlNI Ch/rlty en•b￿hern to•uurt that the knncid strt¢mentstomdyvAthth• Charftl•s PKt2011. the Ch•rlttes (Accounts and Reports) Re￿￿tIC￿￿ 2(te and tre prffil0r￿ of the trwt dBed. T￿ are a150 responslble for safequardlni th• 45ets of the Chrty Jrrfl Pn¢e lor steps f¢r the and the¢ttDn of fraud ind other Irregular￿5. The systems of lfiityn•l cL¥ttrol we desfvd to prtyAde reasonab b￿Ut￿ rn•55urnn¢e 4g•lnst m•tert•l m1$5tsternent of loss. Intemal t¢￿tr￿ priKew5knp4emernedbyih Tru5tee5 hKlude: 4reement ol Fdi¢y serwce de4elopment objecivfts byTrystees,' •nnual budget approved bytre Tr￿e5.. ReKularcon￿der1t1O￿ bythe Trustees offinandal resuhs IrKlth¥vartorKe froffl Imsts: Delegatky) of 4￿M)rhyt0 apwowlate le¥eh of m•fft•8*nent,' aThJ Id•rtKk¥Uon •rnl ofrtsk On beh8Wof the frystee5'. Dwld Sma h•lrman Co)per 24Auyst 2021

Age UK Bolton Page Independent Examiner's Report to the Trustees of Age UK Bolton Forthe year ended 31 March 2021 l ieport to the Trustees on my examin￿10￿ of finèndal statsmEnts of 4•4e UK botton ¢h•iiVI for the year eoded 31 March 2021 ¢#￿se the Stotemrt ol F￿￿￿1•1 the ￿•¢ the Sta￿￿nt of Cash FIN5 aThJ related rK)tes. The Chartys Trustes ¥e re5ponslbbe the preparntion of ststemèrts. The Trustees conslder fvt an audrt Is not required for th"s year ut>Jer St￿n IW21 of ￿ Chwhles A¢t 2011 lthe .2011 •nd that an kndepeThJent wrnlnath)n Is ed¢d. The thJriVs tr05s ex¢eeded £250,tXs l èm q¥•frfd to ￿dertske the ex•mln•tkn by belTr8 i quallld member olthe ThEW. It Is my re5pon51b14ty10'. •XJrnt￿ Iheflrwndal ststemerts uthS•ttk)n 145ofthe 2011 4 to follow th prccedwes Jakd G•rw41 Dtrectkn$ C0ft￿I￿on under sectton 14515llbl of the 2011 A¢. 4nd to stt• pwOrJJf•r m•tters c¢fft torny •tt¢ni My exarnlnètk)n w•$ out In accordance Gener￿ rxreCtky￿ 8hen by the Charlty Commlssbn. An wrnlnatjon Indude5 a revlew of the rectyds hpt by the Ch•rlty ind i comparfson of An•rKJol 5totemems prtsént•d wlth thos¢ ￿¢¢r￿s. 11 ilw Includes c¢￿deratIoft of any unusval ￿ern$ or th5dosures In tht flnand•l st•ternents ond see￿n •Mpl•natknns from you •$ Truse5 c¢x<ernlw any suth mlttets. The procethrt5 urxlertoken do provlde •ll ￿lder￿e Ih¥t would bè rffjulr•J ln an audlt. •rrtl ¢ordetyentty Tr) Js O¥tn •$ to ¥vheth¥ the fifi•￿j41 5tstements yesÈnt •'true hlf¥lW •hdthe r•pvt ￿ lkntt•d to ttrKvm•nerss•tQ￿ th the $4tethent below. IndepeTrd￿ •x•mWsstst•rn•rt In cOnneCtk￿ wlth rny •xamlMtkin. no m•tter ha5(ometo my•itrnYTh): •) whkhWv•s m¢ fe•SOn)ble uust to bell￿ that kn •Ny motertal rospetttr requlrnmn￿. to kttp •c¢cu)tkw records In acoydaru wlthse£th)n 130 01th 2011kt' Ind to prepar• flnnd•l st•ternerts ¥Ah •¢¢tyd wth th• Kcounllr¥ and to o)rryly wlth x¢ountlni requlrementsol the 2011 Act h•% not been rneL' bl to whlch, In my opknlm. •itertkn b• drnwn hi to •nabkn • swr wthrstMllr4 ot the finandil Strte￿nts to b¢ wthed. 01our r•wt Thbs report Is n￿d4 to tr Ch•fft(s Trurt•4 as a body. 145 ofthe Charldes Act 2011. My wwk h•$ been undertaken $0 that I mleht swe to t￿ (harfvs Trusthe5 tlw matters l am reqylred 10 state to them kn tNs report and f￿ other wrpo%e. To the fvI￿st rrtmiltt￿ by I￿. I do Kcept or respwsiblllty to other th•n theCh•rhy arKI the Trusts•5 as a for mywty¥ forthfj5 reFn orforthe Op1th￿ l ￿Velor￿0. Mkhael Garrett FCA K8yJohft50n Gee Umlted l Oty Road East ma￿￿Str M15 4PN 24August2021

Age UK Bolton Page 9 Consolidated Statement of Financial Activlties For the year ended 31 Marth 2021 Totsl Funds 2020 Fuk 2021 IIICOME 6JXI 5,187 Horn• SoThlc•s . Hcffje knstead 60353 32,453 2Jn 53J22 74,901 Coundl. Pr•Ventst￿e SeTh1CesGr￿t )tton NHS- CCG- Falts Prtyeniknn str￿¢+ 8olton NHS. CC& Hoffi• fvorn Hospltal 8olton Councll- Enh•nced D•bure 4e UK Enterprfse5 L••rnlry & actfvlles certre Other Incorne Other 8r•rrt5 49J95 73J89 49,995 I￿￿66 216.656 37.8( 14,036 15.693 7.940 394 73,189 260iX) 461$ 145.407 461S Totsl Inan• 656A 743,521 EXPEM)ITL•RE Fundrolslrtp trodlno.. ¢ortof goodssolda other¢45ts Hom• Se￿ces 66389 33.933 Preventltfve se￿ceS Falls Preven￿￿ e Irom Hospltal SeNk• En￿￿ed Daycare Men In eds Otlbtrs•rvl¢es Leamlni & actMtles¢entye 1>46 105,413 107.866 216,655 37.800 175.052 67J32 17565 175.1T•2 75028 17565 197,441 59.729 7,854 Total •wdllw• n7 766.691 11242921 (82961 1132J881 525395 123.1701 Nei dalns atsj losw$ on IrNe5tments Acluèrial Ilwl 0ndefi￿d benefft perts#Jn stherne I237,3￿) 17.IX#) 3940)3 P2961 389.707 p43.5￿} 2.512.003 T¢Jthlfvnd5brThWtforwd T(al fvndsuThbed fonwd IONI 247319 16W60 2,Z6&453

Age UK Bolton Page 10 Consolidated and Charity Balance Sheets As at 31 March 2021 Owky 20 2020 Tan8lble ass¢ts In%esthnts 247J19 255.615 247319 1466.113 L995.645 1466J15 255,615 1,995,647 nu32 2251.260 4713834 2,251,262 Debtors Cash •t blnk Ind In h•nd Shorttemi deposlts 13.7&J 17.891 109,812 I?￿51 93,296 17.958 &311 17,C66 109.812 104.954 17J 147.622 141.463 135.189 ￿eYe I>W94) 11212701 IAX1791 1116.9381 ($32n} 18,193 (53.2741 18.191 IMO.IM 2.169.453 2.269A53 P•rtSI￿1kni￿lhv 11,oJ)I ii,oJoi 1658W 2,26B,453 1.fj5J.160 Z,268,453 R•5trla•d 247J19 255,615 247.319 I55￿15 UM•strlrtodlnc¢Mne fur Goner4 fuhds 1312141 2,013038 13IU41 1013.838 441U41 1013,838 iU41 2,013A38 IIQ U69J53 166W L269,453 P•nslM resoN• Vthl Ch•rftylwKb 2,658J60 1.268.453 1658.1 2.268,453 fln•rKl•l $￿ements on pa8e59trJ 21re tr)Ttt oFTrwtees Ind $18r*d on its behall bv.. 5mwt Chalrmin JohThG) Vi¢trth•irT 24•￿￿U$t 2021

Age UK Bolton Page 11 Con501idated Statement of Cash Flows For the year ended 31 March 2020 2020 9,6101 14064 14.864 IW2881 201.115 1361.3261 265,413 Dtskk)sals of Irwe5trn•nts SU27 195.9131 14.7911 127.7D3 18L0491 208,752 sh ind CA%h aqul¥alwts ¢wthdf¢ 127,703 C•5h at bènk In hand 104,954 17,958 17WI J09.8J2 Short t¢rm dep￿tI 14912 127,703 Net mo¥ement Infunds b•f0rxce￿0n•I lfis ond1055es on Irwestmtnu •clu￿•1 yln¥ and losses on pen5bn sch¢rr 0epr•¢l•￿0n Penslcffl $c￿me •dlustrnent De¢res￿lI1￿￿e8sel indethors (DeCre￿e}￿rKre?1e Incredll&Y5 123,1701 8,296 15,OCQI Iicw) 11I9SOI 12WI 159hl81 1464

Age UK Bolton Page 12 Notes to the Financial Statements For the year ended 31 March 2021 GtMr•l Inftym•ti( 4ie UK Boknn 15 a re8l5le￿d Chty l¢J• 2232401 15 w urdrKowated •s%Yraa￿0n Its COnstit￿C￿. The CharSty ¢tMisbtutes a putAr entity •s d¢lkMxl h FRS 101 The fift¥￿11 st•t•Mnts have been prepared •ccordance ACctyJ￿ty ar￿ Rtportini char￿e5.. Statement of R•rnnmended Pr￿￿te applltablt to preparfjn8 thelr xcovrrts in aCCorda￿e the FwrKwl Rewliry Stsndards ippJvtAe In the UK and Repubn£ of lrnLind IFRS 1021 sued 16 ju￿ 2014. FlnorKkil Repcffti￿ Stsnd¥d lPF4icJb￿ in the Repuillc of Ireland IFRS 1021. th Ch•rlths £12011 and uKfJWr4￿•£wted Prth ￿ It•pplksfn¥n lJK￿￿ry 2015. The flnanclal statern•rts •r• prewred on a 1¢4￿ toncern b4￿5 urthrthe htstrtal ¢orwefitton, modlfied to ¢erta i¢err6 at tslrvalue. The lknandal stt•nrts lie prepared In wNth15 the fv￿th)n& aThl weseni•¢ion•l ¢urrenu4 of the Chrlty- The 5￿fiCIfit Kcountlw appThed In tr of these flnand•l st•t•￿t￿l ￿ Set out l>okThT. These ￿lItIeS Iwve been consi#erftyWkndto •ll￿•T5 presentyd urkn c4trrwlse 51ated. COn￿ld1￿ These finandal ￿￿ernents Con￿J0￿e re$￿ts of tr• Ch•rfty •rnl its lub￿d11ry. A4• UK Bohon Enterprlses Umtted whkh L owned by the Chaflty by w•y ol the Twstees as r#ynI￿e$. Introwoup transackns •llmlnated o (on50I1daV￿. A separat• Statewrt ol FIMnc￿I PKiklts. ty Incow and tqpondl¢we Kcoun( for the It￿f Is e%nt•d beuuse th¢ Ctrorlty has tsen •thtaRe ofthe •¥al￿ble exemptth. Al In¢orne 15 dlrectty •p￿rtIoned to tr• rdw•At cltow c •$ ¢lsdos•d hc• of tre St•tem•)t of Flnindil tP4thes. Gronts Grant5, Ind￿41￿ gr•nts f( Purth￿• offimd assety We rnwlsed In fvll kn the Sta¢emertofFW￿￿I l£tl¥ltSes In t￿ ye•r In whkh they ire reCe￿tle. ex¢eofor ar• fora spxllk fu¢ur• wlc4 kn whlch cs¢ the rdth+•nt im¢)unt 1$ deferred iothit p•rtod. In¢tyn• from Investments15 Ir￿1￿le￿ StsttynentofFhwxl4cMl•s It Is Otherlftc¢7me Other Ir￿0￿ k recwlsod ln fvll kn the Sl•t•mertolFln•rthl lsts Irrt1￿1rf the ￿£￿n￿bIl￿ of Thaiity aTrJ rts corw11an￿ with rE8uthlon oThd prartlce. The ¢05ts Indude chaf8es tts tl Indeperth Éumlrntthi Ind lryal fees topther with •h apportlonrnent ofththoads and supwtwst

Age UK Bolton Page 13 Notes to the Financial Statements For the year ended 31 March 2021 Expendtw• l¢¢Mhw•d) AII costs are alkxated betweon tly eXp￿dItyjre cate8orles In thÈ 5ts1eTh￿t ol HnarKkl Aciivrts ￿ a bas￿ to fell￿t the sè ol ihe rtwurce. Costs rdatlry to a partkuix are dkated drttly. ¢)1￿$ ale apFthoned on an appropriate bas15 e.¥. txesbrnoted u5•p asset In Note 6t01￿In0[thl ststernertts. Fkn•nd•l labthtes nclal Ilbiliti•s and equrty Instrumeftts are dassrftld io subst•Ke of the (ontraLtuDI •rrnnEernent entered irto, 05 elther hnanci•l ass¢ts. Iln•Thdal noblllwes or equrty h)strurrwt& An equ￿ InstrUrn￿ Is any contract that vrfld¢rK5 resldy•l Irrtere5t inthe a5setsof theCh•rlty •ft•r d•d• affl of ttsflNYll ThblNUe& Irwestments •f• ststd at rnarket ¥alue. s•t the bJl•nce SI￿etdat& TreStsterTrwrt of FIna￿l01 Actmtses I￿￿deS the netyl 1055 adslngon dlsposats year. The Inwstmontsir• held •s a res¢r¥e •nd Ire r¥)t mI￿1e ftyfun4trrAI trftrheads. l ¥aln5 and bsses •ret•ken to tl St•t•rn•nt ol F￿1￿1•1 tlyarl%& R¢•llsed DIAS h￿strneThts ¥• Cal¢￿111ed •5 the dffereKe b¢￿eft w¢u•ds •rJ opeTh or c05t In the yr. Unr¢4llsed 8AS ind losses are calCul￿ed $ tht dlffererKe ltheen f4r valut •t y••r end and ￿1￿•. Roallsed #r￿ unre415Ed Inv•strnent plns aNI losses•r combhwd Inthe StaternentrfPA¥KI Acti￿￿￿. T￿￿bIllx•d Is%•ts ExPend￿re on Ilxed a55ets has èen capbtsllsd ￿ IndLJed at (ost on ￿￿fice Sheet •5 Tawble Flxed Assrt& rnthed ntsare shovth Is rE5trkted fixed asset fvndswht¢h fvrnlfvture deweclakn oftht ass• FLxed a$3ets are dewed•t•d * 4$ to oft c vahj•t￿ kn ant￿Pt¢d ￿￿dull v•x, thdr •ntklp8tod us•lul Ilves, on • 5tral8ht Ine b•51& •sfolbyrt" Lon8 l•asth)kl pwtrty Egulpment 25to 3&33% Unrstrf¢ted funds ccrfnprt¥ ¢wni4•ted surpluse5 and t￿t Ire use at the dls¢r•tkn of th• ln furth¢r•n¢e otthe 8entral obJe£t￿￿th th• Ch•rlty•rKlwhkh have not ￿¢fi d¢sn•t•J tr othEr pUfF￿. Deslenat•d fvnds Corn￿5e unrestrkted that fr•¥• btenset ashle ty the Tntstees for partkularpurposes. At￿Cted 4r• fu￿5 whkh are to be used In •ccordarxe wth spedfi¢ restri¢tlMS Im￿sed doroffs or wNth h Ixen ra15ed tythe Charftyfc p•rUcul4r wrFoses. The alm•Ad of eath restrkted furKI15 Set ¢xrt In the rntes to the finandil S￿•M￿ts. The fixed asset fvrKI balarte r¢pr•s•nts fvtrJr• dwedaiknn ￿ •ss•ts orwnauy purcha54d fE5tr1cted lund5 andwhkh the donor swcKled must be retsird. D¢btor5 JTrJ credJtor5 wlth rKJ strt¢d Intwest rnte rece4able LY ptybl• fAltNn me pir ore rttwded •t irs•rtbn prfc•. v lossas arlslwfrgm ImpalnTrentare retoybw In ¢wrK4tur& Tamatlo e LIK Bolton Is a rrfiMeYed Chwlty Ind h•5 Tr? l•bilsts able to re£oAr on fjfft and IrNestrnent Income. The vthokolthe tayalle yoffts oFtr subs1th•ry. 4e UK 8oknn Enrwses Umrted are thymted to tho Chfty. The Charlty contsfjiKrtes to thE * UK Retlrernenl Benefits khmv. whkh 15 a defined benellts sthÈm, It rnte5 Set ty the SchemeAAuaryarrtl ￿¥•$ed to t￿ Boa￿ bytrE 5themeMmlnbtrator. Thè Lso muhl ernpwwslon sth¢m*.

Age UK Bolton Page 14 Notes to the Financial Statements For the year ended 31 March 2021 Pensim ¢osts (ron￿w•d) ITr respect ol tre 5¢kn. assets are meawred Ma￿et ￿lUeS Ilabllllfjes m•wr•d the projetted Lmlt a¢tuari•l method and are dLKounted •t the urnt rate of retthi M a quolity CL¥wrate bond of 4ulv•l•nt term aTrd currenLV to 14bilty. Any In the WeSent￿lUt of the h"ablllts expert¢d to •ri%e from emF4oyee service in the yef Is charged agaIn￿ nei In¢ome. The expected fetum cffj assets intrtase the wr in the we5errt value of Habllltles from the passa8e of fjme ¥e wlthin ￿t Income. h41wrl•l ￿Tr$ and losses are ￿0&r￿serf the net movement of fL￿d$. Th• kheme's net defidtls ryas•d on the1￿￿e sheeL The Ch•rSty also ts￿r5 a stskeholdor ¥r¥yrrtrt to staff. The ¢ost d¥r8e rewesonts (c￿trI￿1￿ yyibl• thechar￿ respect of tht year. Lhwld rewur¢ Uquld re$0urc•s rewe5ert fw#ls held ondeF¢thA4th banks aThl sor*tlek The fl￿￿1•1 ststements have p￿P•red w • Co￿eM b15￿ •$ the Tntsiee5 bel￿￿ tht no rnaterf￿ LJK•rt•lrtles exlsL The Trumees h•v• ¢M51dered I￿1 of lur& ￿k1 •nd the expected level of IrKome expendlture for 12 months from •uthorWng these fkyncl•l statements. ￿￿eted Incc4M and expendlbJre Is sufAdent wlth the level of reseryes for Ch•rftyto be4L4•to ci¥rtlNeas • 8c4ry¢wK•rrL

Age UK Bolton Page 15 Notes to the Financial Statements For the year ended 31 March 2021 Commerd4 ¢Ptr•lk The wh)11￿%￿led SLskl•ry. IJK Bolton Enterprt￿ Limtted. prtr￿ded tslkr.made inswartt produds to meet tP needs of people In later Ilfe. Se￿te Marth 201& The yo415kn of fvljme ¢onmert•d in M￿h 2019. A summary ofthe tTrd1rg￿$￿￿ts sI￿￿n tdcw.. rnmary wof4 •Th11tys ac(ourf Z021 TUrn￿￿r Ofvr Incorne ArnlnIstrat￿e experws C¥Jntlofi to parentcompanv Retalned profft fc th•ywr 6L715 4313 167J1381 31453 1765 135,2181 The assets Ikblutles offv Yre: 2020 Debto C•sh at bank Credkns.. amourrts faUlryth￿ cm ioJ IIA57 (2U961 18,5131 NetaM•ts 20U 2020 Lxvldefids frorn Ilst•d LIK ITh￿￿tmertS 8•nk Interest rttetr¥able 53J( 74,901 53,122 74.9)1 awrtty 1020 2020 14et movernent In fLThls Is stat•d •ft•r(hr81w: Lprttl•tk)Trolt•w1￿• flx•d •ss•ts lTrJependerrt ex4minotlo 8.296 53f4) 4196 &296 Tawttlon The Charlty Is exempt from tsxon its thaiit3blE No Trustee i•tW ary feMur￿r3b)n Owltydw*¥the yur. No of po¢keteiTre05e5were reM￿lSedto •nyTrpJst•e th elthe1th0￿11•tt￿rortr￿ perknd.

Age UK Bolton Page 16 Notes to the financial statements Fortheyearended 31 Marth2021 6 Ew4thyre •J Men In sh￿ W £￿h￿ted 0￿• 141 F*Pr4¥eniion W Homt W Inwran¢4 Pro￿(ts & 5•r¥k•sl 0•￿5 I kll I 11111 I k I I I

Age UK Bolton Pa8e 17 Notes to the Financial Statements For the year ended 31 March 2021 y olstsff ¢(¥ts 2020 Salarfes Ind ￿8￿5 50th15ecurfty costs Pen$SL￿ Cotts. ewutTr Per6lon c05ts- 5tskehdd 51&978 533,246 28,178 24.833 24S69 1852 6N62S 591,837 The mornhty number of•m￿o￿ trTfuth, wwe: Chlelexecuth Semces Admlnlstrn¥on Home rNkes 17 29 T4nWW• fid•￿ d& Group ￿ th¥lry Tot•1 At l Aprll 2020 06.501 66.299 472,800 At 31 Marth 2021 47l•XI At l Aprll 2020 Ch•rye forthe yur IXl,886 8,296 66,299 217,185 8,2% At 31 Ma￿h 2021 159.W 66.299 225A At 31 M4rch 2021 247319 247,319 At IAsxll 2020 255,615 255,615 The<ost oflr¥ I￿￿1d l•nd and I￿￿dIrS1ndIMl¢s£4,￿￿ kn rwpKtofl•rd. Slwwlr+ At 31 Marth 2021 .llJ 2A66.1 At IApll 2020 2,466.113 2,466.115 Shwesln 5ub51dlwy ￿dIrt¥kIty5 The tradlns company. P4e UK Botton Entww15e5 ijnthd. Is • subgdhiry vl Charlty wNch of th? Issued shar• Co￿￿1 of the compary. A4e UK Enterp￿se$ LKnrted vMsesta￿Ithetl tOSUPPNt theOwTrty•￿l •rry earned are&￿atd￿ thecharftyanrwalty.

Age UK Bolton Page 18 Notes to the Flnancial Statements For the year ended 31 Marth 2021 In%stmonts rtm¥ket Vdue 2020 rJfOUP al￿ awliy At l Aprll 2010 Addll¢ns SP05als Chany In marketwlve I.945￿$ 1532B8 IM,1151 525295 2,137.112 361,326 1265.4131 1237.3801 At 31 Marth 2021 1466.1 1.995,645 All Ihve5tm•nts are carrled • ts￿r Market Value. lfvesim•nt In eQuI￿e$ •nd ftsed Inwest SeC￿t￿lS •re •N troded In qLtoted publlc m•rets Indudlr t￿ Stcrk &chary. ccffimon IAve5tment funds. unlt trusts open eThJed In¥estm¢m ¢tynwnles w• •t bld prfce. Ass•¢ S￿•5 wrthases •r• rwrlsed at d•te ol trade at tost lth•t i% thelr tr•n5orih)nv￿Y¢l. Equltles L059.489 527,998 269,466 26,635 112,059 524676 275,663 27J89 IJW6 Structured prod Gold ind other commod Other InvestmÈnts 1466J13 L995,645 10 Dthrys 2020 2020 Tr•de debtor5 Othtrdebtors wepIyrr￿nts knourts od ￿￿rouP underta￿ty5 17103 &075 5,685 7J62 1626 ,192 24,710 13.7fil Z7WI &311 Qr+>41 Chwtty 20U 2020 2020 Trnde credknrs T•x•bon and xclbl secuyftv Other credttors nd •cc¥u*s tsvthl tolroup urKleri•klMs 11.107 9,682 101481 4579 11.107 9,682 93. 2241 175872 123.270 116.998

Age UK Bolton Page J9 Notes to the Financial Statements For the year ende(131 Marth 2021 12 M(MMAt In lund5. andthart balance 31 IArth 2021 IAc•m• Ewithlwe Trnnsfer 255￿15 14296) 247,319 255615 182961 247319 Vnr•#rftt•d knd Otherthorftoblefvnds De￿tedfvnds.VQpértymOA￿t1n9ry U113,838 181,720 (782.7171 Iic(+mi 2.312WI 14IU41 (2AWI Totsi lunds 226V53 1,1rn720 16SU60 l of ￿ •brN¢ represent the Pr￿p#1 swr(e5 of Learr4ry •nd A¢tlvlts Centrt land and t￿lIdIrty. In the 0￿￿10Th of t￿ Trustq•s, t￿le funds h4v l>¢￿ •pplled en￿￿￿t0￿ wYp05e5 for whkh they were rece￿e0. Depreclatbn on the land and bulldlnp 1¢•uk￿ I￿Se fur¥ ￿$ been •lk)cated to thls fvr￿ b) tm tsJTherrt year •nd wlll ¢ontlnut to be In fvtW• 1n4ccordan￿ th rftoun¥rypoks oftrechkn. IJ AN•￿501t•￿I￿r￿1l R•rt￿£t•d JIPAwth 31M•r¢h 2020 T•rylbh Ixed assets In￿5￿￿eThts Net ¢urr•nt •ssets (l￿bIllIs) PITh￿0n rese 247J19 247J19 ,iu 1532ni 255.615 L995.645 18.193 U6IEU 15vni 1310¥1 Iwwoo 247,319 1658.160 2,268,453 14 pen￿0￿ Ith•￿• 4e UK Retbremont O•fttssth1rn• The Charfty partlcates ffi i muhi •rrkn defird benefrts w¥lon UK Reiir•m•rt Benefft khemellht 'khemo'l. Tre 5theme is ckjsed to neentrants indto future benofii a£tnthl frryD No¥ernter 2(#J& Alull actuarlal ¥8luatiofi oFtr k￿rne wa5 carrledoutas •t 31 M•rth 2019 ènd tht of ¢N5 valuètlon have been up#•tsd to31 Wyth 2021 by a q￿lffled •¢tt¥ry. The exFeCted •7)pbrtr for the year endlty 31 M￿h 2021 are to be C0rfvrn￿. These contrfb￿￿ IrKludq an •llow•r¢o f¢r adrnlnlstraucffj eypÈnw ind PPF It￿e The results of the l•te5t lundlrl ¥￿ua¥c• at 31 Marth 2021 ha% been adW to th? b￿n￿ sheet date taki￿ •ccount ot e¥perthce u4er the peric*l since 31 Mwrh 2021, In matsc(xbJltiorts and dfflerentÈsln thefinandol and demobyakthk assump00￿ The presert ￿lue ofthe defir￿￿ Eerth ot4Wlon was ftwsur•d ￿￿&thE Pn)Jeued UTht Method.

Age UK Bolton Page 20 Notes to the Financial Statements For the year ended 31 March 2021 14 PeDslM sthom•s Iaxrtkn￿1) The prfndpal issurnptthused toc4kukte ktAlits urthrFRS IOZ ¥e5et rArt bekMT.' 2020 RPI Irthation CPI Innatlon R•te of IrKreasein salarlej Ptn51on IrKre•s Rate of Incras+ In payrnertofw 2￿6 A•tr of IrKrease In payrnenl ofpost 2C•]6 p￿OnI Dbcoynt r•tefiJrScheme Ibabllbtles NIA NIA 150 2.10 2.20 A11rr￿anCe h•$ brtn rnade Icrf aw M¢m￿r$ toexthan8e &YA ofthÈ mI￿rn￿m (ash alby￿tt+ MU•ile u￿n mlrement The Th￿InalIty ￿uMpt￿n5 are: $3P base t•bs wroflyrth w￿rnI￿l￿t￿re IMprtytw￿ts In Ilrbe wlth CMI 2019 tore Pro￿(￿on5 wth a rate of Imwovemert of LO% p•. The mort•lty a55urrytlons at 31 March 2019 adcpttra t SIP bis• t•bles pro￿ted by yw of t4rth wjmlry fvtwe Mne wlth CMI 2018 cor• wfth • lor¥ tèrm lmwo¥ern￿t r•tof 1.0% ￿. 2021 2020 Ye R•tirtn¥ Todby. Males Aetlrfni Today. F•rn•le5 R•iirlni In 20 ￿or$- Ret￿ry In 20 ￿¥$. F•m•l 17.10 86.70 89.00 87.70 9J.20 .10 90 UK Redr•ment 8eneffts Sth•m• mI￿r catrforlesolxheme a5setsas a wrt•nl•K•of totsl ass¢ts 2020 Equrtles D￿ersIfied Grty• Property GIWFixed lTrterestGlhs C•sh 19.31> 50 14.70 12.40 None oftheschom•'s•ss•tsw• thsted In ottrr assets used trTtheeml¢rftr. Mthm•nt In th•Y￿r. 14et deftdt 2020 2020 At l AprH 2020 ComrfbuJor6 by InwÈst on pen5h)n Ilabllldes ENpect￿ return on sthen a5Mts BeYftts pild aTrl ey4enses Artuarfal 8ains Ilosslsl 239AIXI 288,IXQ 124)mOJ (311,(((11 123,D)01 fj.o)o IIANJI ILCiXII 17.D)O 71.1X At 31 March 2021 257AM) I39.&￿ RS9A¥ 1240xixII ii.(wi The idud retwnon st￿me as*ts trÈ)wrwas £%fOJ1202Q. £7.CLXSI.

Age UK 8ofton Page 21 Notes to the Financial Statements For the year ended 31 March 2021 14 Penslon kh¥n•5 Ir(￿t￿￿dI 2020 Contrlbutlo Interest Oh PtThsl)n5chem¢ Ilat41fftbes EXp￿ted return on sthemt assets eneffts p•KI •rKI •xpen5eJ 16,OCQI 7.oc Is.(￿} 15.OCOI 2020 Asset 8aln£ Ibssesl arfslryd durfn8th U•blllty ylns lknssesl •rlslrvddurlrrfthe ￿ar 154.OtsJl 71.IXXI (21,CWI I7,￿0 4• IIKSlakthddwP•nsSDnSth•n• The kheme cornmenced on l Odober 21XII and was m•d• •vahble to 41 empftrfi•s wl) rot •lre•dw rnembers of tl 4e UK Retlr•mwrt Benefits SchemL Th¢ comp•rry hofds or Issues IMtrnm•rts knorderto achle¥e tr•• m•ln bekni.. lil to flnance Its opernikns.. Ibl to man•8e Its ¢Y405ure to Int•r•st •rtsln8 from hs OP•f•lloN indfrom Rssow¢es of flnance,. (¢1 for purposes. In addltlon. th comporry ha5 v•rfous other •sts •nd ￿￿11￿ suth •$ tr•de debt￿5 and tr•de ¢r•dltor5 dlroctlyfrorn the￿Mpl￿V,5 operntlo Tr•rMCtl0r￿ In fln•nd4 Instrwnerts result In tr comp•rry •ssurn¥ or to arv)th•r p•rty one or of t flnancll rfsks duthbod bdgw. Inrerestfote fl&t The ¢)rnp•ny Usual￿operate% whh 5uffident ￿nrf$ SO 114t sekgm rt4￿red. On •rry n•¢•5Mry borrrlrrfs th• company would b• •xposed to falr ¥•h knt¥•rt r•t• rlsk M 11$ ffftd r•ts b)rrtrwp8s •rnl cash flow Interest rnt• rt5k cn bank oY•rdraltsaTrJ loa Crndttrtsk tStfflents of cash surplws •r¥l ire m•d• and ¢MW￿leS lthch fvmi (xodlt ￿t￿lI approved by the eoird. AII customers wlsh to trade cre&rt tvrns •re gjbject to credit brlfic•tk>n Tr•dè d•btors •re ￿eWed on a regular b•sls and provIs￿n Is m•delOrd0th￿ debts rce55Ory. Ilquldlty rlsk tompany mènays Irs cash and LhJfrolry requlrewrts kn (der ts ￿￿mIse Irrterest InrornE m1￿MISe Inter•rt ey4>ense. wNlst•n5wh¥thecoMp•nyhassufl￿rt Ilwld r•sourresto rneetthtor￿l1W rwls ofthe bjsiress. lfj Ind•mth IrNirarK• UK provld•s In5urnrKe fw the Tru#et5 ollkets Qftre Owlty ¥alnst from Wr￿Ul •¢ts In relatlon to thecharfty. 17 Uttlm4te¢wtrnl Thwe Is no yltlmatetontrdllw p¥ty.

Age UK Bolton Trustees, Report and Consolidated Financial Statements For the year ended 31 March 2021 ageuK

Age UK Bolton Trustees, Report and Financial Statements Fortheyear ended 31 March 2021 Contents STAAIEGIC REPORT 1.1 Objectives aThl actlvlW¢s 1.2 P¢rformanc• arnl ¥th1￿ments L3 FIr¥r￿￿11 L4 ¢0%￿RNANcE Zl Referertt •dmln15trntlb*dets 2.2 Stru¢tur•i pwnance * manaymty HNANCIAL5fATEMEpifs Independent eK•mlrbtr's ￿pOrt Consolld•ted Ststtymrrtol Flnjndlll li Not15 to the HMfid•l 5tsternert5

Age UK Bolton Page Report of the Trustee5 For the year ended 31 March 2021 The Trustees pr￿Ont trelr annual feport and rtatements for ￿ ￿•T erthd 31 March 2021. The Trustees hfft •dopted the oftr Statennt of Rec￿mended Prxtke1g)RP1-l￿O￿￿¥IthJ R¢FK)rtlw by(h￿tle< IFRS 1021 In weparir¥the annual repjrtand firtarttial Stat￿nents Of￿ STrATEac REpoKr Obl•L d th• (arfty The obkrt of the Chrlty15 to prfyn)t¢ tt relw d dder pec mlnrw wthkh rKw15 or hereafter may ￿ d¢¢mo0 by L•w to be th•rlt•ble kn 4r¥J arouThJ BoltC￿. In settity wt our Obhttl￿ the Trustts ￿¥th tsrb due reyrd and carefvl ¢on51der•tlon to Comrnimion's wral ¢)n puwlc be￿1￿ The relevant powusiranted to the constrthonto achlw• ¢Ns •re." . To e￿ra￿. proTrth iro 0ry4se dtrttt Str¥icesapprcyiit• toth• need50foJder peopl To work In pinnersNp wlth otherorpnlsatknswlth • 5kn1kvyl. To eng•8• In research and the pThllLN)•nd pA>￿tI￿on of Informwkn. Det•llsof stsvke5•rMJ athtiles ￿4￿red 2020121•r• out In the knrw•l Repryt Curr•niandfvi¥rn chc114 To del￿er NAh qualty, xcemlbk $￿k¢1 athlfs knmlng QPPtytrJrth5. tts ttw ￿er SO ¢0 r•mln 501e, InOependenL m•nt•lty. pWc•lty sodilty •¢tl¥ •r1 to •fi￿a Its￿$ed l•t¢r ftfe: To ￿1￿¢ vAth thrs to efts¥reth•tddtr •re s••n •$ • ¢akn so¢ty 15the valuab ra￿￿¢ •nd ￿sets t￿are.. To ¢rtsyre th•t okl•rpqLWe are Th5t¢￿d to ¥J I￿tth￿r krform knftuence b)th ourty Ind wklws•ryt¢ •nd pomcy de¥eknpment.. To be a sustaIn•￿•. fft for wxp)5e, r•lwant typI￿l•ll0n needs •slr4tknis of all ohler people In Bolton.. To ¥￿t. ￿spect and swpcrtour stsff. ¥olunt••ts, ¢urtomer5 and partners.. To prornote aTrJ respect equarty dfversltyln aN our pc1￿￿ oyrntloAs•rKI re￿On#1P 202￿21 w¥$ • y•¥r Ilke rK) other ar￿ t￿1 In W setms 5cffjethlry of •n wder$t•te￿rrt. No onè couhl have foresÈn th• 81obal changes tP•tknwld ￿k1 OUT wcffld •5 the pandemk took hold. Le 50 rn0ft¥ ¢wnls•tkns tt re5ented ryjr charltywlth mutt1p￿ chal￿￿￿e$ butthere had rver been • tlrne In Ms hb5tw vthen ddet people ￿eded our supwrt mre. It wai essentlll therefore tht w• •d•pted kn swvhe In Ofder tQ c￿lAye to suppwt them, C￿$1 beyond. Th15 necesskntsj a $tror¥locus on flexlbilrty. adapt￿6￿￿ •nd risk m•n•ymeffl as V resptyxd to escalètlrgneeds )n ￿(￿rted E¥erythln¥ we do as 4 thBrlty Is •bout keepkn¥ peop￿ ffntalf. phyxkalty ￿c￿lY rthe to en￿ as fvffi111￿ • Nf• a5 posslblt IA thek l•teryear& We had to ihisM115 lad In iyder to keÈp pttap1￿ sale and h•ve thek ￿SIC rds me¢ Thère wer•.. constantly ￿fvIre rt8ulatlon5 aTrJ gulda￿e to dwl crynmunkate ènd •dhere to.. • need to fundralse to Impl¢rnent COVID4afe measures Ind￿1￿4 PPE. s￿111 d151aK4r¥ and wotedNe xreens; th absences to man4e whllst kxusslng on supportbn8 everybth. stsff. vc4urrteers aThl c4d•r Peo￿t'S. health and llbÈln8 in worrylry tlrnE& Mary of f•0 to face servkes aTrJ attNitl•s hid to be paused and gradually stytral wve transferred onllne. Thls was * tlmo for experirnent5 4nd ￿n0VatIon pl•r￿aThj strnt￿S to step up arJ loThvard. We respoThled r•pldly and •J•pted our sethces to meEt peryle'5 T￿e￿5 a kty mle in Dolhxrfs Enwwy R•Torm+ Irlan8 and respoThJkn8 to huTrJreds of trquirie$ and requests Ic¢ hdp to SUPPt¥t okjer people were shieldin& St•ff mbers were redepw wthlrb the orpnI￿t10n •rd. ¢tyhmi55vJnw< perm1￿￿. todp eMeryt￿y￿PS, makewelhre ¢415 and recrult, Induct and tralnsx)lurf¢#rs. m•tthrythem toolder Feople lft need of prxtkal aTrJ emo¥onAI support. of our ￿wIng arniy ol wlunteer5 re5porKled obprwheknlwfy a￿1 to the call frjr help. sNftbw ffom tlir tradrborial role5 •5 e.8. othty ￿d￿$, lunch ￿￿nber5 or receptknntsts to s¢ep Into these tmèr8erty ah)n￿lde the staff team. E¥en those were tlrnsefves SNekIl￿ t8an r¥kry telephone befrndh¥ and wehre ￿lIS1(￿n home. New vdurteers often retrntty fvrt￿ came forward to help vrfth sorne of thÈ emv8ery thjps and wdtsre call& Volunteer tutors aTrJ aclNIty ledÈts brfan rinzir¥their5bJdentsto kw in t0￿h ￿t￿P￿and email tt¥OU8￿ th& parxI￿k a5 (Id our lunch dub ¢xganlSersW￿h their fflemb￿ Ever￿￿ went abo tivrKI to ensure that older Feople kn Bokon recewed a weekly sFvJp a frrKIty Istenlng ear. Chr 9.￿ r¥15 aTrJ belblenthry ¢4$ WaTe made ytsr, many rfnn8thelrbefr*rb4ee mwethan orKe a weekkn an trxyJr.

Age UK 8olton Page 2 ReF)Ort of the Trustees Forthe year ended 31 March 2021 Ckn ofthe emerytrty rtsptstse. WMTrdth￿Oped fwrnew seThke>" •merger&yshoppI￿ te￿phoThe befr￿Tr￿1￿ onllrt Fithk p•8es Yc4ether Whme Aparf vAth 111 members and dlfferent ac￿￿￿e5 and tremes. T￿se thernes ￿Te bullt around the 5 ways to wt1tbe1￿ indudir48 a vlrtual Oarde￿ry dub. Aubjed Stop ttyjrs. strerth & B•L•Ke exerdst Zoom 5ewons al￿&S&je￿rtUal bakl#& cotskery nl crnft(lasses and our rew4￿11•1 in[￿yon wolert. It qulckjy b¢¢orn¢ 4pp4fEnt thot di8ltal t￿U5￿$n was • masslve b•rrr to keeFlr¥ Feople safe swpfftd pandemlc Wor￿n1 In parmefshlp wAth bxol vduntsry c￿nIsat￿)￿S we were irb Kalnlnz fundln8 for our OIWtal IntlU￿￿￿ pllot to pwthase 15 tab￿t0 kian to older Kw4e wlth turNoThlr0mo￿of I0￿￿￿tter$ who In m•ny rase5 wovided befrfendlry supwt Is wdl. Typlulty. 5UPF#Xt w￿ld be for ab￿ >4 1Th)n￿ eoch belrfendlw his often con￿nYe￿. This enabled older Peop￿ io corwted wlth arJ frleThJ4 access tssÈnii•l arxl seThkes arbj ordifiè pw¢h•skngoFe51entli15 and Ntlle Iwrfes tokeep thErn tfrr¢Ju8h15(4atkn. The Welbelp4 In l•ttr Lffe te•m took part ffl a rvjmber of th￿lItiveS to keep pecple connerted wlth tr• wld¢i wtyld 0•I￿re￿ Cre•t￿l ca￿ P8ck•ys cwkes rutrtkn Ind hydrallon IAttym•kn to and Isolated okler people across Bolton: kn•ry¢d fry 'L•tt•vs of ￿ndIS5- fmm Y4 pupms * Cpoc4 Prfmiry S￿£￿1 to be doI￿r￿j to re510Ents it Grnry Lea Re￿den¥31 H(￿¢.. Ind dlstrfbuttd I(￿ Hum•n Akwl food d¢r4iion fr￿￿ theAry4r Khan Four•d•tson toolder people kn neèa: Re¢el¥ed delfvered Comfort 8¥s donad by Bolt¢)fi S¢rub Hub; Prepared and dell¥er¢d over 6CQ (hrf5trrws and ire•ts to vuhw•W• ofd•r peopl• •¢xoss P•Jkon. wPK4 ￿$￿ itteTrJ classes, afterr￿fi lea4 day ind 50u•I and phy5kol actth. Indud•d •ctlthle4 5n•&4 crafts ar￿ • quli Inforrrwtkn, a drfnks and éven a tr•dltlon•l LY4rye. Att￿ end of m￿h, we h•d ￿￿)u ofwlh se¥w aY•V mu1￿[￿e rd•s I••d1￿10 In eqthlertof306 •Lt vc4urt•r r¢l•& ¢JYrthets•Y￿e 84 r•wsdurfe•rssn up to offersupFffj wlth ow welhro ull We kept In touch wlth volunt••Ys l•lep￿ cat￿Up5. c￿l￿e'(Dff•• morn1￿. Ind a ww¥ey In autumn 2020 to fknd o they were lte11￿ flnthr¥ th•4r now rc4s. ￿lf Ob0￿ Iw tly hAd mède a dffer¢rK¢ •nd how others lelt •boLrt returNry. The n•tWE d the W￿reM￿ meant th•t qul¢kfy outdoted, they acted as a LM•ful iuld• Impxt Jnd h￿ent￿lI corKety4 •TrJ WI￿re ￿Te 5UPPOrt Was noedad. Thls lso offtrnd • irut q1p)￿nIty to shre 4ates and our ￿an5 forrtopen￿Y￿ry I0￿11d. A Volunteer Cl￿dInatOr ts dueto Martln 2921n2 th#)vlll bt kffjf In 85ses¥ourvdunt••rW¥sthJ•tlcffj or¥J futrjre Our Infonnwkn Adblc• w¥k• was aff•ctvAI thè Impa¢t d COWO IN our lor¥.terrn I&A Offiter r•tlred In Mw¢h 2020 after noarty 25 years In PXL Due to thE onwlw th•llenys OF tt p•vJemk wt dld not recrutt a replacement until O•¢emb•r 2020 mèar4rq th•t for 75% dthe we Kore dtallrnl wlth Inlcrnavon $18rwsYry erwJuWes or4y rather the lull iradMon•l Id￿￿. TNS ￿lIL5 fvt Wre5 wer• submany￿1V down (m prevlou5 wr& We supp¢Yl•d 619 ¢•nu kn totsl W• were able to reIntr￿VCe from th •Jtumn wlth 28 vfills made In tot•l. Durlrytre N•tU5 between I&A Olfkers were supported by M¢xy Matters rthsor lrnm 4È UK eiackbum wlth D•rtyrtTh was able to offer • be￿fil ¢htk servlce forihose of pensknnable w. The chèrfty$ 114shlp HtyM• Ir(•n IILW4 SqThlte cont11￿ed to suppryt peop￿ In thdr homes thrO￿￿K)ut the p•Thlernlc lrtludln8 those who were reco¥erlng from COWD. yearthe tearn del￿1￿0 s,￿6 to LO99 dlents. Off￿ Peop￿ 5WPOrttd IWA reath￿W￿￿ 30 d•y5 w￿leaS the Bot￿n a¥era8e readmlssion fort￿Se 65+lor the s•me period wa$ 10.3X Thl$1s P•rfj¢u￿rfy lfflpressfve when ccftshlerlf%thttht peop￿ we Sup￿rtare am0￿ sorneot the rrrt>rt vvlnerable with corrwlex reds. Typically, ￿MIlIT thxhirge arxl altercare suvlces wlll rluce rÈadml>sbn r•tes by up to SO% so is rtalty p05itNe. the paThlemlc the number Lrf el•etr W{x￿￿Te5 reduced wtth wards beln8 freed up for COVIO patRnts and COr￿￿eTht￿ discharyes rEdured There re eonvers•ty slBnrfKant pres5urE5 on the NHS and Adu￿￿%￿ Care C¢mM￿ltyte￿nS attemptkntto keep peO￿t safEty it horre. tt wosthereforeaweed with tomm1551DnEr5t￿t the Home frorn HospRal tearn wwld fiex ￿1r uiteria to SUPFQrt •jm1￿0￿ avoKl4nce. kn N￿lember we were 5ucce55fiJl In seC￿n8 some NHS Wlrt•r1•55we5 fvThthrgthrough P4e UKto k¥rtthls cfi a lomwl fwUn8 th1o￿h t¢+ the erKI ol the year to yo￿de addrthjnal capa¢￿v. The learn wty41ded an add￿k)ng1469 01 pptyt tt+ 114 pewt to gjpport them to remain sahlyat The was exttnded Intothe fOknrg￿lr¥nd rebraThled as gjrye &Jpw ther tè•rn that tireknty ttwough the parthmk. supporbr older peOe In thelr rrm Y4as Mome 5erlos SUPPOfOrq people struggle with dai￿1 tssks to retskn thetr i￿pender1¢¢. In its second year of tradlng the J￿rS$. ty18ln4lty laufithed In March 2019 and thro4h our Tw•dir¥ coryyrry. pald for Clea￿n8 and shoppi 5er¥l¢es, Ilnen charyes and wrap support 5uvke has woved lrwaluab1È¥p￿tI￿ l•st 12 mmth5 a5 ourolder people f￿nd theml¥ese¥•rt more lsdated ar￿ eXd￿ fml S￿￿tyTAth￿ outbreakdCOVID.

Age UK Bolton Page 3 Report of the Trustee5 Forthe year ended 31 March 2021 Despitè initial concerrth re8ardtn8 salety and Infectbncortrol atthÈ stsrtof year. resulring in over50% of our re8uL•r dnts suspeTrJl￿ ortarKellinuthe 5eryK< we na￿gated thrDU8h tl 8ovemmerrt 8uldar. rbk as5e5sed and declde¢f that ￿was¥￿1 ¢￿tIn￿d, wttho￿ kntemytw t0detr4erva￿èbIe SLVWtwlthln the ho￿￿. Wlth the use ol Penohal Protect(¥e EquisMnenL we ore to rewt th• saf• retum of alrnom all our dlents #nd the •Jdllon of a nurnb¢r ol nLW4 ¢I￿nts. P￿dIrrf re¢uig1 ¥hedulEd wsrrs rK)t Oft￿ practlc•l 5UPPOrt lyui the carln8 con￿der1¢10n of ￿r experleKod. trust¢d •nd VEll•l￿e H(Yne knkes A￿th￿ts. Xl (leffl5 SI￿￿ up and we dellvered 3.570 hw1s0fxTh4￿ wN¢h Is •n In118ed to pauso the £￿$se$￿je to ￿￿ttiOnS tyjr ¢￿hS de¥eh)ped dtllvered home exerd5e p•cks io •1 partlcW•nts wlth they kept ITh tr￿th ty telpPKne to offer ad¥ke and ¢n¢wrwment ￿u5 a lIrte￿￿ ear. Necesslty Is the mother cl +rwentlc￿ In Mty our cts4ches be8An to d￿￿tr onllne stren￿ and Oalanc¢ stsslorffj to rlsk cnents deenxd Mfe Ind •ble to exu￿5+ vktualy vl• Z￿M wlth 973 •tt•nd•nw We kyoduced Some exe￿1$• ￿de to dlspl•yon o¥r charfty YouTube dbwml has seen • wl d 1.156¥lM acros5 all exerdsvld• The SIr•n￿l and FK•boo pay sw Lrf83 mernbers ￿1ft Mi ¢x ¢atrh up at a tfjm• thit wlts. %rKe t￿ p1• opened to the end of tho ytar the ewrdse vkle05 h•d • tot41 of 3.959 The bl88tst ¢Mlltryt keeplhi rnorale and rnotlv•tkn h6￿ durlw the ￿0d$ of So rwA•r weffare c•U5 to keep kn ttyJth with falls preventlon db•nls were Importani dth¢r drictlnitlm to ourd4fjts1 W•rfomis or •rourW1i￿rn to kttp up wlth home exerdjes wlth Con￿n￿ld i•l•phone athke and supwt. The t¢•m row offer a rany of exert6ses nd Spec￿1151 for p•opl¢ Ivir Wtth o Nrnber of ￿￿.terM ￿11th ¢ondldons such as cardkgc. obeslty and dlabetes pvlrrthary fftbrosts. rnentsl heth poDpk• I￿r8 14tth w 1ttoverf￿ from c•nc•r, n¢uMklul ¢ondlttons. osteoporosls. •rthr1115 dernenfja. Many of these condhlons are a com0￿0￿Y to reBul•r falkn but t¥erdse can be beneftciil tts th￿r rnanaynent •nd Self￿r£ These spetialrst ¢￿55e5 wo¥lde Confiden￿ to dlents, professbnalsthat peopk r¢feffed un exerd5e safety (ain￿ benelktsl effects. thr 3 years ofsuccesrful del¥ry ift Bolt¥M the lJIth1￿ & Trtyth•iion wtyrnrn• was abl to s•¢ure ￿￿ent kncallyfrom 8oknn CCG for • fvrther 12 months once the 5￿1¢r Mathster Hèilth •rK4 &xW Care part￿rshIp lundln8 •fid•d In Mar(h 2021. Th15 enabled us to c•Thbn￿ ￿ knFQrtart rk to Idwyfy older peoplo were 5Lfftrfr¥ from. or ai ￿sk of. malnutrbtim and dehydratron 0￿er to Infcmiatv)n Jnd s￿ryL Work COn￿￿d rdlkng •w•rene5s ra151 trnlnlr4q tothe wlder sodal care and partnerKYkfNre arrossthe town athouBh thi5 was IlmSted by restrfction I￿rI1 2020 saw th¢ of a new partnershlp Pre￿MMe S¢KW Presuky iknk wo￿¢1$ wtth Boknn GP Federatilln. Thue Ir• 7 soctsl presthters cO¥r1￿ all 2 of t￿ nlr prf￿ry Care NttsDrks IPC14$1 In BO￿On.¥￿th oneieam rrthiber secondEd frorn 414e UK Bdtorn The team works ￿￿OsS 36 GP wlrtkes wmh th2 maln ¢b￿lI￿e to ery￿r Peop￿ to tske ¢Mtrd ofthdr health wdlbein& ￿.￿￿t matters to me- andtskkn8a hJ55tlcapproath. ¢oTh)thwp8ople to cornrnun￿ aThJ statutory servitt5for prattical arnl ernthiond 511pporL The aim iitts rdLKe peop￿.5 depen￿￿e on prirn•ry¢¥r• and other NHS stNlces by linkiw them with other commuiThtrbèwd •ssetsto bu0￿ aTrJ support thlr knntrterrn re51rien￿. It was • rhallerqlry first ye•r In many wtys. finthni new ways of cornmunkatlr¥ wlth wplty •nd linklTr8 to servlces as many stat¥t<¥y and voluntsry ￿or •tthttie5 closed pJu5ed or 5lifted onllne just as thts new ￿er￿ce lavnched. th was howr vi￿[ to be Ible to proAde th8t t5￿11?1 lrfdlne for pecyle. tri kÈep in twth. to h.sten to them. help wtth thelreonc•rr& arxltoha¥e thè 5￿P￿t0f￿ sorykesof the￿1¢[ th•rttytollnkthern Into.

Age UK Bohon Page Report of the Trustees For the year ended 31 March 2021 kn WI 2010 tharity had 23 PO3 l.Lel and tra(nn8companyslx Mmsthlces A551stAnts on ¢05￿1 worker corttrart5. 8y Mwth 2021. t￿r￿ ￿Te 25 wnplvnes PQ 4 1.1￿> in the chafrty and S•r¥lo5 A%slst•ts In t tradlnqtt•mp4ny. This refiectsjust a slW¢h•fiy in propcts endlnl arl teOMir¥ and the steady ofthe Home Se￿ces 51ne55dufln4 the ctyJrseofihe year. fjrateful ThAnkL A d•bt oF8rathude 15 to: wr•n•ziw borMI ofvc4urrfeers fc thelr and wecbu5 Wt ofthelrtlrne￿d tslents.. to sIthte￿ for thelr dedk•iiM. ccffjmrtiMnL tenKSty Ind enth￿I$M throu¢h an ektreme challerylry¥ tlrne.. to truAees fu I￿1r wls• ¢ounsel,' parthers for th¢lr cowratknn.. ￿￿￿er$ and commiss￿re￿ for theSr flexibilty, confideff¢ and and of r￿r dontrslor thekser￿slty donthns of monetary or othErgifts to support ourwTr for. •nd+)n behiff ol dder In Bolton. Relleain8 ￿ thi5y•4r. Mke Th) thher in the thèrws 74-Ytar Nstryy. ￿15 wlth grat￿Ide to ill the abrNe, that we celebrnie.. strll beln8 her• to svpwtok4¢r pefjp￿.. to made 4 ral dlfference to 50 manylS¥es In x+ mrby dlff•rent ways as erfldonced bythe feedb•ck re¢eW aThJ to be In • trthyfiNrtlal rosrtlon to fowrd. The pondemlc Is don¢ wlth us ye( but ￿ •rq le¥nlw to wlth tt and tt b¢ Impwthnt for t￿1 tharlty to FeWe Tra￿84te the chèller¥es ¢)ppOrtunI￿•S ah••a In Lvder for trern to rnmaln Sole whllst r¢tlnk¥ ￿ muth Inderwtht Ind •fvioyl￿ the best quallty 0115f• posslble. We flnandl iih plws to ttrls for reope￿ry rI￿e of ourf•¢• to f•¢e sert•s. R•s•r¥•spolky The C￿rI￿5 Trustees conthxt •n •nrw•l of th• kn•1 of rese￿$. b¢ ¢onlLkn T1￿5 assocLqted wth seNke developmerf •rwJ dell¥ery. the ¥•rfous In¢ome streams, ￿end￿￿rI pl￿% balance shett Items. •rt•bh5 an estlrn•t to be made of tr thel of reseryes that ar•suffitlent'. To illow sufficnt Jrne l<¥ rtrorpn15thJn In ola In knLXXV• or•ssetv•lues; To rn•¢t rts cornrNtment aThJ 0blliatk)￿.' To protertcffj.8o1rrfse￿£s ind •5S•ts; To enAbleth Chrlty to rneet tts newseTr4<edt¥dopme In mak￿th￿r]Ud￿1￿lrt on th? I￿￿4 ol urrtrki•d Mvves the •¢¢ount of the fdlg1Th81$5ues•rl rfsks.. C￿er dep¢fidence ¢)n arry￿r￿e sourte ol IneonNY The Ilkellhood ola downturn lfi •tylrKomt stre•w& The perh)d oltlrne neeledto hJw￿fy •Thl rtrest•bllsh lfi¢¢mt Strearns perbd ¢)ttlrne requlred to adjust ordtymislx the tharlrfsoper•tlons whet￿rt￿￿ Is LwJdpts aThl Issets. In dolr¥ ¥0 the Tru5tee5 afe supported ty rtyul•r repons •rnl for•¢¥￿ aThl on b•slJ of Inlom)•kn and adthce provlded ty the HExwr•ry Tr••surer arnl ch￿E￿etu￿. In¥ostm•Tht pol In tyder to obtsln Impro¥d on up￿1 the Chth has ppoked 8rryn &Wplty to rn•n•y Ind Invest surplus cash funds on a kMknrfsk •nd lon8 te￿ b3sls. In addmI¢￿ tt Charfty has smill lthty.te￿ Mstments In ordinary sh•res Issued by Lws Bank and GrouF• Eurol￿n￿ &A Inthe rTre ofth• HorwJwTreasu¥eras forA4e UK bolt￿. The hjs not ¥dfied any p•rtitd•r ethi¢•l Si•￿t w cThnp8nl•s to •vobO and rely on the In¥strn¢nt mn•gws In th15 r•sy¢L They have ¢On1kn￿ ttstthe Fwtlolois in Ire wlth thelr•ener•lviewtt4t c¢rfnpJnle5 thatilyln¥w kn are soclalty reSpon￿blO. Grnffl m•kh The Charbty Is rnICuffent￿ Irwc+4ed •rdlniofeTrnts orfurth ¢tytr•ctk The •¢COUDts refiect net surplu5 •xpwdltwE 0¢ £132588 12020 . £23,IRII before tsklw account of the rwaluatlon of ITh￿tments and artuarial •yjustrt￿S to defined benefft scheme. The intres• In value of Irwestrmnts was £525.29512020 . decrease of £237,380) whh Ttfiectsthe reco¥eryfoltyriwtr irltwf Impact of COVID. IrKome for ihe ye•r w45 £656.425 comwed wlth £743.521 In the pl￿tY￿S wr. Interest and dkndends fty t￿ ypar were £53.122 compared wlth £74,901 kn the we¥￿$ y. Both tre (Jmnt tr•Jlr w41r￿mert and the current publk sector fundlngclimate rernaln tha1￿￿ {he￿d5fOrthe yearwere £789.013 comparedAIth £7É4O1 in prv•lOtsS yr. an i1￿$• Of￿￿191

Age UK Bolton Page 5 Report of the Trustees For the year ended 31 March 2021 13 Hnandal rl•w l¢¢rfrKwdJ lan￿Sheet A5 regards bal4rK¢ SW str•4th. the CharfVJ ￿ wets at 31 March 2021 amourrted to £2,658,160 compared wth .268.453 at 31 March 2020 It￿ of £389,707 beln¢tPe ￿1p1￿$ expethre l( the year of£132,588., the Increase In mark value oftyJ¥ Inswtment wrtloloof £525295 knourdefined pertSTh 5dwDell•blityof£3,CO)l. At the nj year er¥J4 the t￿al assets ¢ornw15ed.. 2020 T•￿ible fwl assetsgnd irntstrner b•l•nces •fid shorttewm ¢posTrts PeMlo# Uablllty Tota •ssets 2,25L28i1 J27.703 16¥160 1261853 For•u6tsf•f Fln•nd4 YWtO3￿ Mirth 2022 The Tru5tee5 4pkYaved a defidt budpt for the year 2021n2 d Q13k Th4th at the Um¢ gf Srf¥ng w•$ con51der•J to be udent. ￿$¢d on tr•L record ￿lef recent yeaisi* e¥pect to be ab￿ to delK¢r•n knwoved wformance de$￿te th• on- I￿nE chalknw of p•ndemk. Thls Is antklpated to ￿ ￿hl￿e￿ ty a combkmdty of new serylce de¥ekspmeN, I￿re•S¢knMls￿￿,5 puNk benefitw￿n r￿￿¥IT our obhectkns ••d In our f¢rtU￿ thllles. ilms of W UK are undertoken 5wdfically to •nsurt th• ¢h•rltabl• obJ•ctsrn•etthe Wc btn•fitiwtr•m•nt thech•rttsI￿ 2011.

Age UK Bolton Page 6 Report of the Trustees For the year ended 31 Marth 2021 raOVER14AN 11 Relemo •nd •drnlthtr￿h￿d¢ 223240 Prthdp•l offi The 54uart 53- 55 V￿0￿0 Square Bottcfi BLI IRZ H15 Wow5htpthe Mabwofedton Mr Davtd kn•rt. Cl4knwTr Trust¢ Nlr Mark Crii¢N¢yw. HoThJraryTr8•sL Mrs M•r8¥et Rothell Ms Emm4 Wood Mr Pul TW￿d￿tt OlrAndrew MDro•n DrAnm K•ll•t IRe518￿￿ 20July20201 sU￿n 8alnos Prlndpal Ollk•r Chlef Executlve M5 HUt¢n Ind¢pend•rt •x•mlrw Mr Mkh•el G•rrett FCA l Oty R¢Md E•st 8•nkvs iloyds B•nk Bolton LI IDB 8rowi ShIP￿ P￿te B•th 3 H•rdwn Street A8• UK BO￿On Is an unl￿F￿￿￿ wsoo•trJn ujnst1tirt￿rL Appolbm•nt or r¢nwl olTIiffji4•s +04e UK Bolton's Board of Trustees the Ch•irl 15 ￿rmal￿ derted on in anrA￿l ba￿5 at th• Annual General Meett Thw¢ weno re5trlctlWs￿ wlk) tan be nomlrwted. ThÈ Bo•fd •150 the potrtoroyt a Ilmtted numberofmernber5. New Trustees •re supP￿d thr￿h an IrJJLlon detall$ lyb trelr respon511AIINes as TTU5tee5 •ThJ

Age UK Bolton Page Report of the Trustees For the year ended 31 March 2021 The 8oard ofTrustees r￿t5 upto 5fA tlmes peryrand ￿TS￿n￿ble fortheBtrrtn¥rKe ofthe (fjanfr5PIkn. Oeclslorn M the d•y to day oper8th)n of tre Owrity are tsken ty the thitil Ex•cutfve and the senlor m•n¥8ernent of the Tre•sureronffinarKlal perforniarKe. Kqy ded￿OnS and matters wlth 5vanlffic4rt hklkatlorsfty the ¢xtarMsatkffi are tKuthtto the Boarf of Trustees l¢ r¢soknk> These Indude Inter alla.. Pdllcy devebpmentaNI reAew iknnlsatknnal pr10r1t￿% 8nffi¢4nt orynlsatlonal ch¥ Major ser¥lctde¥ebpmttnts Iusk IdEnt1fiUtS)￿ rna￿￿merf R•kned yrty r•t proffts of the cornpany4e UK Boiion Ent•wwb5e5 L6rnlted ¥ep•kl trrtrto the th4rltyA8e UK eohon und•rtho current Unltsd KSn4dom •ld ￿￿ètIOn. Th• Trustees are respL4ulble for prtpadr¥ ￿ fiNnd•l ststvnEnts In accordère with •po￿￿ble law and Unlted Kbn8dfK courtllw StirKlard5 lU￿ted Klrydcffi Gerr•lty Acwted Prnetk¢l. The appncablè to cP￿rIt￿l In En￿and & Wales requlres the Trustses to pfwre financl•l stotements for elth fina￿1•1 y wNrh fve a tn and falr VIÈW of th• st•t• ol affilts of the Charlty and of tr I￿OMIN resources and ¥plk•Von ol rttowces of tr th•lty Iur thit perbj. In wepArf these flnarlal st•t•menty th•TrLtsees are rewked th.. Select suttab￿ accountlY4pg¥dEs •rKI thenèpptyt￿M ¢or4lst•nty; obse￿ th• methods ond prfnd¢4es Inthe Ch•th SORP 2015 IFft$ 1021.. M•ke Judpments and estlmat•sth•t • re￿nableaTh0 wud•rf' Swt wlther ippuobfe stand•rds h•¥e been folod.. and Prep•re tr fln•nclal rtaternerts w a eoknl ¢(￿rn b•5& unless to We5￿ne tfr4t th• Ch•rfty %%lll rtlnu• In buskn¢ Th¢ Tr￿tee5 •re res￿r￿Alb￿ l¢f keepln8 prop•v Kc(4Jntir4 r¢ctyds th•t dlsdose vthh reasonabh xrurncy at any tlme the flnancl•l oftlNI Ch/rlty en•b￿hern to•uurt that the knncid strt¢mentstomdyvAthth• Charftl•s PKt2011. the Ch•rlttes (Accounts and Reports) Re￿￿tIC￿￿ 2(te and tre prffil0r￿ of the trwt dBed. T￿ are a150 responslble for safequardlni th• 45ets of the Chrty Jrrfl Pn¢e lor steps f¢r the and the¢ttDn of fraud ind other Irregular￿5. The systems of lfiityn•l cL¥ttrol we desfvd to prtyAde reasonab b￿Ut￿ rn•55urnn¢e 4g•lnst m•tert•l m1$5tsternent of loss. Intemal t¢￿tr￿ priKew5knp4emernedbyih Tru5tee5 hKlude: 4reement ol Fdi¢y serwce de4elopment objecivfts byTrystees,' •nnual budget approved bytre Tr￿e5.. ReKularcon￿der1t1O￿ bythe Trustees offinandal resuhs IrKlth¥vartorKe froffl Imsts: Delegatky) of 4￿M)rhyt0 apwowlate le¥eh of m•fft•8*nent,' aThJ Id•rtKk¥Uon •rnl ofrtsk On beh8Wof the frystee5'. Dwld Sma h•lrman Co)per 24Auyst 2021

Age UK Bolton Page Independent Examiner's Report to the Trustees of Age UK Bolton Forthe year ended 31 March 2021 l ieport to the Trustees on my examin￿10￿ of finèndal statsmEnts of 4•4e UK botton ¢h•iiVI for the year eoded 31 March 2021 ¢#￿se the Stotemrt ol F￿￿￿1•1 the ￿•¢ the Sta￿￿nt of Cash FIN5 aThJ related rK)tes. The Chartys Trustes ¥e re5ponslbbe the preparntion of ststemèrts. The Trustees conslder fvt an audrt Is not required for th"s year ut>Jer St￿n IW21 of ￿ Chwhles A¢t 2011 lthe .2011 •nd that an kndepeThJent wrnlnath)n Is ed¢d. The thJriVs tr05s ex¢eeded £250,tXs l èm q¥•frfd to ￿dertske the ex•mln•tkn by belTr8 i quallld member olthe ThEW. It Is my re5pon51b14ty10'. •XJrnt￿ Iheflrwndal ststemerts uthS•ttk)n 145ofthe 2011 4 to follow th prccedwes Jakd G•rw41 Dtrectkn$ C0ft￿I￿on under sectton 14515llbl of the 2011 A¢. 4nd to stt• pwOrJJf•r m•tters c¢fft torny •tt¢ni My exarnlnètk)n w•$ out In accordance Gener￿ rxreCtky￿ 8hen by the Charlty Commlssbn. An wrnlnatjon Indude5 a revlew of the rectyds hpt by the Ch•rlty ind i comparfson of An•rKJol 5totemems prtsént•d wlth thos¢ ￿¢¢r￿s. 11 ilw Includes c¢￿deratIoft of any unusval ￿ern$ or th5dosures In tht flnand•l st•ternents ond see￿n •Mpl•natknns from you •$ Truse5 c¢x<ernlw any suth mlttets. The procethrt5 urxlertoken do provlde •ll ￿lder￿e Ih¥t would bè rffjulr•J ln an audlt. •rrtl ¢ordetyentty Tr) Js O¥tn •$ to ¥vheth¥ the fifi•￿j41 5tstements yesÈnt •'true hlf¥lW •hdthe r•pvt ￿ lkntt•d to ttrKvm•nerss•tQ￿ th the $4tethent below. IndepeTrd￿ •x•mWsstst•rn•rt In cOnneCtk￿ wlth rny •xamlMtkin. no m•tter ha5(ometo my•itrnYTh): •) whkhWv•s m¢ fe•SOn)ble uust to bell￿ that kn •Ny motertal rospetttr requlrnmn￿. to kttp •c¢cu)tkw records In acoydaru wlthse£th)n 130 01th 2011kt' Ind to prepar• flnnd•l st•ternerts ¥Ah •¢¢tyd wth th• Kcounllr¥ and to o)rryly wlth x¢ountlni requlrementsol the 2011 Act h•% not been rneL' bl to whlch, In my opknlm. •itertkn b• drnwn hi to •nabkn • swr wthrstMllr4 ot the finandil Strte￿nts to b¢ wthed. 01our r•wt Thbs report Is n￿d4 to tr Ch•fft(s Trurt•4 as a body. 145 ofthe Charldes Act 2011. My wwk h•$ been undertaken $0 that I mleht swe to t￿ (harfvs Trusthe5 tlw matters l am reqylred 10 state to them kn tNs report and f￿ other wrpo%e. To the fvI￿st rrtmiltt￿ by I￿. I do Kcept or respwsiblllty to other th•n theCh•rhy arKI the Trusts•5 as a for mywty¥ forthfj5 reFn orforthe Op1th￿ l ￿Velor￿0. Mkhael Garrett FCA K8yJohft50n Gee Umlted l Oty Road East ma￿￿Str M15 4PN 24August2021

Age UK Bolton Page 9 Consolidated Statement of Financial Activlties For the year ended 31 Marth 2021 Totsl Funds 2020 Fuk 2021 IIICOME 6JXI 5,187 Horn• SoThlc•s . Hcffje knstead 60353 32,453 2Jn 53J22 74,901 Coundl. Pr•Ventst￿e SeTh1CesGr￿t )tton NHS- CCG- Falts Prtyeniknn str￿¢+ 8olton NHS. CC& Hoffi• fvorn Hospltal 8olton Councll- Enh•nced D•bure 4e UK Enterprfse5 L••rnlry & actfvlles certre Other Incorne Other 8r•rrt5 49J95 73J89 49,995 I￿￿66 216.656 37.8( 14,036 15.693 7.940 394 73,189 260iX) 461$ 145.407 461S Totsl Inan• 656A 743,521 EXPEM)ITL•RE Fundrolslrtp trodlno.. ¢ortof goodssolda other¢45ts Hom• Se￿ces 66389 33.933 Preventltfve se￿ceS Falls Preven￿￿ e Irom Hospltal SeNk• En￿￿ed Daycare Men In eds Otlbtrs•rvl¢es Leamlni & actMtles¢entye 1>46 105,413 107.866 216,655 37.800 175.052 67J32 17565 175.1T•2 75028 17565 197,441 59.729 7,854 Total •wdllw• n7 766.691 11242921 (82961 1132J881 525395 123.1701 Nei dalns atsj losw$ on IrNe5tments Acluèrial Ilwl 0ndefi￿d benefft perts#Jn stherne I237,3￿) 17.IX#) 3940)3 P2961 389.707 p43.5￿} 2.512.003 T¢Jthlfvnd5brThWtforwd T(al fvndsuThbed fonwd IONI 247319 16W60 2,Z6&453

Age UK Bolton Page 10 Consolidated and Charity Balance Sheets As at 31 March 2021 Owky 20 2020 Tan8lble ass¢ts In%esthnts 247J19 255.615 247319 1466.113 L995.645 1466J15 255,615 1,995,647 nu32 2251.260 4713834 2,251,262 Debtors Cash •t blnk Ind In h•nd Shorttemi deposlts 13.7&J 17.891 109,812 I?￿51 93,296 17.958 &311 17,C66 109.812 104.954 17J 147.622 141.463 135.189 ￿eYe I>W94) 11212701 IAX1791 1116.9381 ($32n} 18,193 (53.2741 18.191 IMO.IM 2.169.453 2.269A53 P•rtSI￿1kni￿lhv 11,oJ)I ii,oJoi 1658W 2,26B,453 1.fj5J.160 Z,268,453 R•5trla•d 247J19 255,615 247.319 I55￿15 UM•strlrtodlnc¢Mne fur Goner4 fuhds 1312141 2,013038 13IU41 1013.838 441U41 1013,838 iU41 2,013A38 IIQ U69J53 166W L269,453 P•nslM resoN• Vthl Ch•rftylwKb 2,658J60 1.268.453 1658.1 2.268,453 fln•rKl•l $￿ements on pa8e59trJ 21re tr)Ttt oFTrwtees Ind $18r*d on its behall bv.. 5mwt Chalrmin JohThG) Vi¢trth•irT 24•￿￿U$t 2021

Age UK Bolton Page 11 Con501idated Statement of Cash Flows For the year ended 31 March 2020 2020 9,6101 14064 14.864 IW2881 201.115 1361.3261 265,413 Dtskk)sals of Irwe5trn•nts SU27 195.9131 14.7911 127.7D3 18L0491 208,752 sh ind CA%h aqul¥alwts ¢wthdf¢ 127,703 C•5h at bènk In hand 104,954 17,958 17WI J09.8J2 Short t¢rm dep￿tI 14912 127,703 Net mo¥ement Infunds b•f0rxce￿0n•I lfis ond1055es on Irwestmtnu •clu￿•1 yln¥ and losses on pen5bn sch¢rr 0epr•¢l•￿0n Penslcffl $c￿me •dlustrnent De¢res￿lI1￿￿e8sel indethors (DeCre￿e}￿rKre?1e Incredll&Y5 123,1701 8,296 15,OCQI Iicw) 11I9SOI 12WI 159hl81 1464

Age UK Bolton Page 12 Notes to the Financial Statements For the year ended 31 March 2021 GtMr•l Inftym•ti( 4ie UK Boknn 15 a re8l5le￿d Chty l¢J• 2232401 15 w urdrKowated •s%Yraa￿0n Its COnstit￿C￿. The CharSty ¢tMisbtutes a putAr entity •s d¢lkMxl h FRS 101 The fift¥￿11 st•t•Mnts have been prepared •ccordance ACctyJ￿ty ar￿ Rtportini char￿e5.. Statement of R•rnnmended Pr￿￿te applltablt to preparfjn8 thelr xcovrrts in aCCorda￿e the FwrKwl Rewliry Stsndards ippJvtAe In the UK and Repubn£ of lrnLind IFRS 1021 sued 16 ju￿ 2014. FlnorKkil Repcffti￿ Stsnd¥d lPF4icJb￿ in the Repuillc of Ireland IFRS 1021. th Ch•rlths £12011 and uKfJWr4￿•£wted Prth ￿ It•pplksfn¥n lJK￿￿ry 2015. The flnanclal statern•rts •r• prewred on a 1¢4￿ toncern b4￿5 urthrthe htstrtal ¢orwefitton, modlfied to ¢erta i¢err6 at tslrvalue. The lknandal stt•nrts lie prepared In wNth15 the fv￿th)n& aThl weseni•¢ion•l ¢urrenu4 of the Chrlty- The 5￿fiCIfit Kcountlw appThed In tr of these flnand•l st•t•￿t￿l ￿ Set out l>okThT. These ￿lItIeS Iwve been consi#erftyWkndto •ll￿•T5 presentyd urkn c4trrwlse 51ated. COn￿ld1￿ These finandal ￿￿ernents Con￿J0￿e re$￿ts of tr• Ch•rfty •rnl its lub￿d11ry. A4• UK Bohon Enterprlses Umtted whkh L owned by the Chaflty by w•y ol the Twstees as r#ynI￿e$. Introwoup transackns •llmlnated o (on50I1daV￿. A separat• Statewrt ol FIMnc￿I PKiklts. ty Incow and tqpondl¢we Kcoun( for the It￿f Is e%nt•d beuuse th¢ Ctrorlty has tsen •thtaRe ofthe •¥al￿ble exemptth. Al In¢orne 15 dlrectty •p￿rtIoned to tr• rdw•At cltow c •$ ¢lsdos•d hc• of tre St•tem•)t of Flnindil tP4thes. Gronts Grant5, Ind￿41￿ gr•nts f( Purth￿• offimd assety We rnwlsed In fvll kn the Sta¢emertofFW￿￿I l£tl¥ltSes In t￿ ye•r In whkh they ire reCe￿tle. ex¢eofor ar• fora spxllk fu¢ur• wlc4 kn whlch cs¢ the rdth+•nt im¢)unt 1$ deferred iothit p•rtod. In¢tyn• from Investments15 Ir￿1￿le￿ StsttynentofFhwxl4cMl•s It Is Otherlftc¢7me Other Ir￿0￿ k recwlsod ln fvll kn the Sl•t•mertolFln•rthl lsts Irrt1￿1rf the ￿£￿n￿bIl￿ of Thaiity aTrJ rts corw11an￿ with rE8uthlon oThd prartlce. The ¢05ts Indude chaf8es tts tl Indeperth Éumlrntthi Ind lryal fees topther with •h apportlonrnent ofththoads and supwtwst

Age UK Bolton Page 13 Notes to the Financial Statements For the year ended 31 March 2021 Expendtw• l¢¢Mhw•d) AII costs are alkxated betweon tly eXp￿dItyjre cate8orles In thÈ 5ts1eTh￿t ol HnarKkl Aciivrts ￿ a bas￿ to fell￿t the sè ol ihe rtwurce. Costs rdatlry to a partkuix are dkated drttly. ¢)1￿$ ale apFthoned on an appropriate bas15 e.¥. txesbrnoted u5•p asset In Note 6t01￿In0[thl ststernertts. Fkn•nd•l labthtes nclal Ilbiliti•s and equrty Instrumeftts are dassrftld io subst•Ke of the (ontraLtuDI •rrnnEernent entered irto, 05 elther hnanci•l ass¢ts. Iln•Thdal noblllwes or equrty h)strurrwt& An equ￿ InstrUrn￿ Is any contract that vrfld¢rK5 resldy•l Irrtere5t inthe a5setsof theCh•rlty •ft•r d•d• affl of ttsflNYll ThblNUe& Irwestments •f• ststd at rnarket ¥alue. s•t the bJl•nce SI￿etdat& TreStsterTrwrt of FIna￿l01 Actmtses I￿￿deS the netyl 1055 adslngon dlsposats year. The Inwstmontsir• held •s a res¢r¥e •nd Ire r¥)t mI￿1e ftyfun4trrAI trftrheads. l ¥aln5 and bsses •ret•ken to tl St•t•rn•nt ol F￿1￿1•1 tlyarl%& R¢•llsed DIAS h￿strneThts ¥• Cal¢￿111ed •5 the dffereKe b¢￿eft w¢u•ds •rJ opeTh or c05t In the yr. Unr¢4llsed 8AS ind losses are calCul￿ed $ tht dlffererKe ltheen f4r valut •t y••r end and ￿1￿•. Roallsed #r￿ unre415Ed Inv•strnent plns aNI losses•r combhwd Inthe StaternentrfPA¥KI Acti￿￿￿. T￿￿bIllx•d Is%•ts ExPend￿re on Ilxed a55ets has èen capbtsllsd ￿ IndLJed at (ost on ￿￿fice Sheet •5 Tawble Flxed Assrt& rnthed ntsare shovth Is rE5trkted fixed asset fvndswht¢h fvrnlfvture deweclakn oftht ass• FLxed a$3ets are dewed•t•d * 4$ to oft c vahj•t￿ kn ant￿Pt¢d ￿￿dull v•x, thdr •ntklp8tod us•lul Ilves, on • 5tral8ht Ine b•51& •sfolbyrt" Lon8 l•asth)kl pwtrty Egulpment 25to 3&33% Unrstrf¢ted funds ccrfnprt¥ ¢wni4•ted surpluse5 and t￿t Ire use at the dls¢r•tkn of th• ln furth¢r•n¢e otthe 8entral obJe£t￿￿th th• Ch•rlty•rKlwhkh have not ￿¢fi d¢sn•t•J tr othEr pUfF￿. Deslenat•d fvnds Corn￿5e unrestrkted that fr•¥• btenset ashle ty the Tntstees for partkularpurposes. At￿Cted 4r• fu￿5 whkh are to be used In •ccordarxe wth spedfi¢ restri¢tlMS Im￿sed doroffs or wNth h Ixen ra15ed tythe Charftyfc p•rUcul4r wrFoses. The alm•Ad of eath restrkted furKI15 Set ¢xrt In the rntes to the finandil S￿•M￿ts. The fixed asset fvrKI balarte r¢pr•s•nts fvtrJr• dwedaiknn ￿ •ss•ts orwnauy purcha54d fE5tr1cted lund5 andwhkh the donor swcKled must be retsird. D¢btor5 JTrJ credJtor5 wlth rKJ strt¢d Intwest rnte rece4able LY ptybl• fAltNn me pir ore rttwded •t irs•rtbn prfc•. v lossas arlslwfrgm ImpalnTrentare retoybw In ¢wrK4tur& Tamatlo e LIK Bolton Is a rrfiMeYed Chwlty Ind h•5 Tr? l•bilsts able to re£oAr on fjfft and IrNestrnent Income. The vthokolthe tayalle yoffts oFtr subs1th•ry. 4e UK 8oknn Enrwses Umrted are thymted to tho Chfty. The Charlty contsfjiKrtes to thE * UK Retlrernenl Benefits khmv. whkh 15 a defined benellts sthÈm, It rnte5 Set ty the SchemeAAuaryarrtl ￿¥•$ed to t￿ Boa￿ bytrE 5themeMmlnbtrator. Thè Lso muhl ernpwwslon sth¢m*.

Age UK Bolton Page 14 Notes to the Financial Statements For the year ended 31 March 2021 Pensim ¢osts (ron￿w•d) ITr respect ol tre 5¢kn. assets are meawred Ma￿et ￿lUeS Ilabllllfjes m•wr•d the projetted Lmlt a¢tuari•l method and are dLKounted •t the urnt rate of retthi M a quolity CL¥wrate bond of 4ulv•l•nt term aTrd currenLV to 14bilty. Any In the WeSent￿lUt of the h"ablllts expert¢d to •ri%e from emF4oyee service in the yef Is charged agaIn￿ nei In¢ome. The expected fetum cffj assets intrtase the wr in the we5errt value of Habllltles from the passa8e of fjme ¥e wlthin ￿t Income. h41wrl•l ￿Tr$ and losses are ￿0&r￿serf the net movement of fL￿d$. Th• kheme's net defidtls ryas•d on the1￿￿e sheeL The Ch•rSty also ts￿r5 a stskeholdor ¥r¥yrrtrt to staff. The ¢ost d¥r8e rewesonts (c￿trI￿1￿ yyibl• thechar￿ respect of tht year. Lhwld rewur¢ Uquld re$0urc•s rewe5ert fw#ls held ondeF¢thA4th banks aThl sor*tlek The fl￿￿1•1 ststements have p￿P•red w • Co￿eM b15￿ •$ the Tntsiee5 bel￿￿ tht no rnaterf￿ LJK•rt•lrtles exlsL The Trumees h•v• ¢M51dered I￿1 of lur& ￿k1 •nd the expected level of IrKome expendlture for 12 months from •uthorWng these fkyncl•l statements. ￿￿eted Incc4M and expendlbJre Is sufAdent wlth the level of reseryes for Ch•rftyto be4L4•to ci¥rtlNeas • 8c4ry¢wK•rrL

Age UK Bolton Page 15 Notes to the Financial Statements For the year ended 31 March 2021 Commerd4 ¢Ptr•lk The wh)11￿%￿led SLskl•ry. IJK Bolton Enterprt￿ Limtted. prtr￿ded tslkr.made inswartt produds to meet tP needs of people In later Ilfe. Se￿te Marth 201& The yo415kn of fvljme ¢onmert•d in M￿h 2019. A summary ofthe tTrd1rg￿$￿￿ts sI￿￿n tdcw.. rnmary wof4 •Th11tys ac(ourf Z021 TUrn￿￿r Ofvr Incorne ArnlnIstrat￿e experws C¥Jntlofi to parentcompanv Retalned profft fc th•ywr 6L715 4313 167J1381 31453 1765 135,2181 The assets Ikblutles offv Yre: 2020 Debto C•sh at bank Credkns.. amourrts faUlryth￿ cm ioJ IIA57 (2U961 18,5131 NetaM•ts 20U 2020 Lxvldefids frorn Ilst•d LIK ITh￿￿tmertS 8•nk Interest rttetr¥able 53J( 74,901 53,122 74.9)1 awrtty 1020 2020 14et movernent In fLThls Is stat•d •ft•r(hr81w: Lprttl•tk)Trolt•w1￿• flx•d •ss•ts lTrJependerrt ex4minotlo 8.296 53f4) 4196 &296 Tawttlon The Charlty Is exempt from tsxon its thaiit3blE No Trustee i•tW ary feMur￿r3b)n Owltydw*¥the yur. No of po¢keteiTre05e5were reM￿lSedto •nyTrpJst•e th elthe1th0￿11•tt￿rortr￿ perknd.

Age UK Bolton Page 16 Notes to the financial statements Fortheyearended 31 Marth2021 6 Ew4thyre •J Men In sh￿ W £￿h￿ted 0￿• 141 F*Pr4¥eniion W Homt W Inwran¢4 Pro￿(ts & 5•r¥k•sl 0•￿5 I kll I 11111 I k I I I

Age UK Bolton Pa8e 17 Notes to the Financial Statements For the year ended 31 March 2021 y olstsff ¢(¥ts 2020 Salarfes Ind ￿8￿5 50th15ecurfty costs Pen$SL￿ Cotts. ewutTr Per6lon c05ts- 5tskehdd 51&978 533,246 28,178 24.833 24S69 1852 6N62S 591,837 The mornhty number of•m￿o￿ trTfuth, wwe: Chlelexecuth Semces Admlnlstrn¥on Home rNkes 17 29 T4nWW• fid•￿ d& Group ￿ th¥lry Tot•1 At l Aprll 2020 06.501 66.299 472,800 At 31 Marth 2021 47l•XI At l Aprll 2020 Ch•rye forthe yur IXl,886 8,296 66,299 217,185 8,2% At 31 Ma￿h 2021 159.W 66.299 225A At 31 M4rch 2021 247319 247,319 At IAsxll 2020 255,615 255,615 The<ost oflr¥ I￿￿1d l•nd and I￿￿dIrS1ndIMl¢s£4,￿￿ kn rwpKtofl•rd. Slwwlr+ At 31 Marth 2021 .llJ 2A66.1 At IApll 2020 2,466.113 2,466.115 Shwesln 5ub51dlwy ￿dIrt¥kIty5 The tradlns company. P4e UK Botton Entww15e5 ijnthd. Is • subgdhiry vl Charlty wNch of th? Issued shar• Co￿￿1 of the compary. A4e UK Enterp￿se$ LKnrted vMsesta￿Ithetl tOSUPPNt theOwTrty•￿l •rry earned are&￿atd￿ thecharftyanrwalty.

Age UK Bolton Page 18 Notes to the Flnancial Statements For the year ended 31 Marth 2021 In%stmonts rtm¥ket Vdue 2020 rJfOUP al￿ awliy At l Aprll 2010 Addll¢ns SP05als Chany In marketwlve I.945￿$ 1532B8 IM,1151 525295 2,137.112 361,326 1265.4131 1237.3801 At 31 Marth 2021 1466.1 1.995,645 All Ihve5tm•nts are carrled • ts￿r Market Value. lfvesim•nt In eQuI￿e$ •nd ftsed Inwest SeC￿t￿lS •re •N troded In qLtoted publlc m•rets Indudlr t￿ Stcrk &chary. ccffimon IAve5tment funds. unlt trusts open eThJed In¥estm¢m ¢tynwnles w• •t bld prfce. Ass•¢ S￿•5 wrthases •r• rwrlsed at d•te ol trade at tost lth•t i% thelr tr•n5orih)nv￿Y¢l. Equltles L059.489 527,998 269,466 26,635 112,059 524676 275,663 27J89 IJW6 Structured prod Gold ind other commod Other InvestmÈnts 1466J13 L995,645 10 Dthrys 2020 2020 Tr•de debtor5 Othtrdebtors wepIyrr￿nts knourts od ￿￿rouP underta￿ty5 17103 &075 5,685 7J62 1626 ,192 24,710 13.7fil Z7WI &311 Qr+>41 Chwtty 20U 2020 2020 Trnde credknrs T•x•bon and xclbl secuyftv Other credttors nd •cc¥u*s tsvthl tolroup urKleri•klMs 11.107 9,682 101481 4579 11.107 9,682 93. 2241 175872 123.270 116.998

Age UK Bolton Page J9 Notes to the Financial Statements For the year ende(131 Marth 2021 12 M(MMAt In lund5. andthart balance 31 IArth 2021 IAc•m• Ewithlwe Trnnsfer 255￿15 14296) 247,319 255615 182961 247319 Vnr•#rftt•d knd Otherthorftoblefvnds De￿tedfvnds.VQpértymOA￿t1n9ry U113,838 181,720 (782.7171 Iic(+mi 2.312WI 14IU41 (2AWI Totsi lunds 226V53 1,1rn720 16SU60 l of ￿ •brN¢ represent the Pr￿p#1 swr(e5 of Learr4ry •nd A¢tlvlts Centrt land and t￿lIdIrty. In the 0￿￿10Th of t￿ Trustq•s, t￿le funds h4v l>¢￿ •pplled en￿￿￿t0￿ wYp05e5 for whkh they were rece￿e0. Depreclatbn on the land and bulldlnp 1¢•uk￿ I￿Se fur¥ ￿$ been •lk)cated to thls fvr￿ b) tm tsJTherrt year •nd wlll ¢ontlnut to be In fvtW• 1n4ccordan￿ th rftoun¥rypoks oftrechkn. IJ AN•￿501t•￿I￿r￿1l R•rt￿£t•d JIPAwth 31M•r¢h 2020 T•rylbh Ixed assets In￿5￿￿eThts Net ¢urr•nt •ssets (l￿bIllIs) PITh￿0n rese 247J19 247J19 ,iu 1532ni 255.615 L995.645 18.193 U6IEU 15vni 1310¥1 Iwwoo 247,319 1658.160 2,268,453 14 pen￿0￿ Ith•￿• 4e UK Retbremont O•fttssth1rn• The Charfty partlcates ffi i muhi •rrkn defird benefrts w¥lon UK Reiir•m•rt Benefft khemellht 'khemo'l. Tre 5theme is ckjsed to neentrants indto future benofii a£tnthl frryD No¥ernter 2(#J& Alull actuarlal ¥8luatiofi oFtr k￿rne wa5 carrledoutas •t 31 M•rth 2019 ènd tht of ¢N5 valuètlon have been up#•tsd to31 Wyth 2021 by a q￿lffled •¢tt¥ry. The exFeCted •7)pbrtr for the year endlty 31 M￿h 2021 are to be C0rfvrn￿. These contrfb￿￿ IrKludq an •llow•r¢o f¢r adrnlnlstraucffj eypÈnw ind PPF It￿e The results of the l•te5t lundlrl ¥￿ua¥c• at 31 Marth 2021 ha% been adW to th? b￿n￿ sheet date taki￿ •ccount ot e¥perthce u4er the peric*l since 31 Mwrh 2021, In matsc(xbJltiorts and dfflerentÈsln thefinandol and demobyakthk assump00￿ The presert ￿lue ofthe defir￿￿ Eerth ot4Wlon was ftwsur•d ￿￿&thE Pn)Jeued UTht Method.

Age UK Bolton Page 20 Notes to the Financial Statements For the year ended 31 March 2021 14 PeDslM sthom•s Iaxrtkn￿1) The prfndpal issurnptthused toc4kukte ktAlits urthrFRS IOZ ¥e5et rArt bekMT.' 2020 RPI Irthation CPI Innatlon R•te of IrKreasein salarlej Ptn51on IrKre•s Rate of Incras+ In payrnertofw 2￿6 A•tr of IrKrease In payrnenl ofpost 2C•]6 p￿OnI Dbcoynt r•tefiJrScheme Ibabllbtles NIA NIA 150 2.10 2.20 A11rr￿anCe h•$ brtn rnade Icrf aw M¢m￿r$ toexthan8e &YA ofthÈ mI￿rn￿m (ash alby￿tt+ MU•ile u￿n mlrement The Th￿InalIty ￿uMpt￿n5 are: $3P base t•bs wroflyrth w￿rnI￿l￿t￿re IMprtytw￿ts In Ilrbe wlth CMI 2019 tore Pro￿(￿on5 wth a rate of Imwovemert of LO% p•. The mort•lty a55urrytlons at 31 March 2019 adcpttra t SIP bis• t•bles pro￿ted by yw of t4rth wjmlry fvtwe Mne wlth CMI 2018 cor• wfth • lor¥ tèrm lmwo¥ern￿t r•tof 1.0% ￿. 2021 2020 Ye R•tirtn¥ Todby. Males Aetlrfni Today. F•rn•le5 R•iirlni In 20 ￿or$- Ret￿ry In 20 ￿¥$. F•m•l 17.10 86.70 89.00 87.70 9J.20 .10 90 UK Redr•ment 8eneffts Sth•m• mI￿r catrforlesolxheme a5setsas a wrt•nl•K•of totsl ass¢ts 2020 Equrtles D￿ersIfied Grty• Property GIWFixed lTrterestGlhs C•sh 19.31> 50 14.70 12.40 None oftheschom•'s•ss•tsw• thsted In ottrr assets used trTtheeml¢rftr. Mthm•nt In th•Y￿r. 14et deftdt 2020 2020 At l AprH 2020 ComrfbuJor6 by InwÈst on pen5h)n Ilabllldes ENpect￿ return on sthen a5Mts BeYftts pild aTrl ey4enses Artuarfal 8ains Ilosslsl 239AIXI 288,IXQ 124)mOJ (311,(((11 123,D)01 fj.o)o IIANJI ILCiXII 17.D)O 71.1X At 31 March 2021 257AM) I39.&￿ RS9A¥ 1240xixII ii.(wi The idud retwnon st￿me as*ts trÈ)wrwas £%fOJ1202Q. £7.CLXSI.

Age UK 8ofton Page 21 Notes to the Financial Statements For the year ended 31 March 2021 14 Penslon kh¥n•5 Ir(￿t￿￿dI 2020 Contrlbutlo Interest Oh PtThsl)n5chem¢ Ilat41fftbes EXp￿ted return on sthemt assets eneffts p•KI •rKI •xpen5eJ 16,OCQI 7.oc Is.(￿} 15.OCOI 2020 Asset 8aln£ Ibssesl arfslryd durfn8th U•blllty ylns lknssesl •rlslrvddurlrrfthe ￿ar 154.OtsJl 71.IXXI (21,CWI I7,￿0 4• IIKSlakthddwP•nsSDnSth•n• The kheme cornmenced on l Odober 21XII and was m•d• •vahble to 41 empftrfi•s wl) rot •lre•dw rnembers of tl 4e UK Retlr•mwrt Benefits SchemL Th¢ comp•rry hofds or Issues IMtrnm•rts knorderto achle¥e tr•• m•ln bekni.. lil to flnance Its opernikns.. Ibl to man•8e Its ¢Y405ure to Int•r•st •rtsln8 from hs OP•f•lloN indfrom Rssow¢es of flnance,. (¢1 for purposes. In addltlon. th comporry ha5 v•rfous other •sts •nd ￿￿11￿ suth •$ tr•de debt￿5 and tr•de ¢r•dltor5 dlroctlyfrorn the￿Mpl￿V,5 operntlo Tr•rMCtl0r￿ In fln•nd4 Instrwnerts result In tr comp•rry •ssurn¥ or to arv)th•r p•rty one or of t flnancll rfsks duthbod bdgw. Inrerestfote fl&t The ¢)rnp•ny Usual￿operate% whh 5uffident ￿nrf$ SO 114t sekgm rt4￿red. On •rry n•¢•5Mry borrrlrrfs th• company would b• •xposed to falr ¥•h knt¥•rt r•t• rlsk M 11$ ffftd r•ts b)rrtrwp8s •rnl cash flow Interest rnt• rt5k cn bank oY•rdraltsaTrJ loa Crndttrtsk tStfflents of cash surplws •r¥l ire m•d• and ¢MW￿leS lthch fvmi (xodlt ￿t￿lI approved by the eoird. AII customers wlsh to trade cre&rt tvrns •re gjbject to credit brlfic•tk>n Tr•dè d•btors •re ￿eWed on a regular b•sls and provIs￿n Is m•delOrd0th￿ debts rce55Ory. Ilquldlty rlsk tompany mènays Irs cash and LhJfrolry requlrewrts kn (der ts ￿￿mIse Irrterest InrornE m1￿MISe Inter•rt ey4>ense. wNlst•n5wh¥thecoMp•nyhassufl￿rt Ilwld r•sourresto rneetthtor￿l1W rwls ofthe bjsiress. lfj Ind•mth IrNirarK• UK provld•s In5urnrKe fw the Tru#et5 ollkets Qftre Owlty ¥alnst from Wr￿Ul •¢ts In relatlon to thecharfty. 17 Uttlm4te¢wtrnl Thwe Is no yltlmatetontrdllw p¥ty.