Bereavement Support Annual Report and Accounts 2024/25 i! cruse.org.uk Annual Report ond Account$ 2024125 Contents Welcome Our year at a glance Trustees Report Strategic Review Governance 13 Financials Independent Auditor's Report 19 Financial statements 23 Thank you 41 Personal Stories 42 l Annuol Report ond Accounts 2024/25 I think what Cruse does as a charity is wonderful. You have changed my life and my relationship with grief. ?? The kindness and support I received has really helped to 'lift the fog. To be able to trust a stranger and talk openly, laugh and cry as I re-lived memories has made a huge difference to how I feel. ?? ..after the loss of my husband when I felt very low the support was excellent, and in all honesty I don't know how I would have managed without it. ?? The group session was so helpful and the volunteers were the best support. ?? OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 2 Annugl Report and Accounts 2024/25 I'd been paralysed by grief for eight years. My volunteer helped me do something that I've wanted to do for a very long time, but I felt incapable of doing - sort through all the photographs of my late teenage son. He took his own life. I was reminded that there were happy memories of his life too. I'll be forever grateful for the support, encouragement, guidance, inspiration and patience. I feel like I can live again. ?? My I l-year-old son had 6 sessions. he did not tell me what he talked about in his sessions but it was clear that he was able to find an outlet for his thoughts and feelings about losing someone who was his play buddy, his best friend...he seemed more grounded and less prone to having nightmares and melt downs in school and at home. He found his smile again. I cannot thank Cruse enough for this. ?? OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 3 Annual Report and Accounts 2024125 Welcome As I look back on the last year, and all that has been achieved, the positive impact of all our volunteers, employees, donors and supporters is clear. As a new Chair, appointed in September 2024, 1 have appreciated the opportunity to meet many bereaved people, volunteers, funders and staff and see for myself the crucial role played by Cruse at times of need. At Cruse we believe bereaved people should not be alone in their grief. Our strength comes from our clinical experience and expertise, our local footprint, our national delivery, and the passion and commitment of our volunteers and staff. Your support made it possible for us to provide information, bereavement and grief support to so many people, who often have nowhere else to turn. Last year was a challenging but successful year for Cruse. We have continued to deliver and develop vital support. Demand for our services continues to grow, and far too many bereaved people struggle to get the support they need. Our Charity has been supporting bereaved people for over 65 years and whilst the emotions fired by bereavement may be unchanging, the intensity and complexity of life can make il harder to cope. Cruse believes in a world where everyone grieving is supported, respected and understood and we are working to make thal a reality. Our values underpin how we work al Cruse. We always strive to be kind, inclusive, ambitious. and genuine. We have adapted to work in more effective ways and developed our Charity s approach to ensure we are here for bereaved people when they need us. We have approved a new organisalional strategy and priorities for the year ahead. We continued to develop. strengthening our governance, enhancing our diversity and increasing the involvement of bereaved people in all we do. As we look ahead, we hope you will support and partner with us to be there and provide life-changing support for bereaved people through one of the most painful times in life. Thank you to everyone who volunteered, supported and worked for Cruse. Lucy Harmer Chief Executive Dr Neil Churchill OBE Chair OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 4 Annuol Report Und Accounts 2024/25 Our year at a glance 71,703 support activities for bereaved people 1 million people viewed information on our website 3,364 volunteers donated their time 84 local branches across England, Northern Ireland and Wales OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 5 Annual Report and Accounts 2024125 Strategic Review Our impact employees and for improved bereavement policies and laws. We believe bereaved people should not be alone in their grief. We want to live in a world where everyone grieving is supported, respected, and understood. Grief can be lonely and overwhelming, but we are here to help. Over the last year we provided expert bereavement and grief information and support. We provided specialist support and information online, by phone and in person for bereaved adults, and children and young people across England, Northern Ireland and Wales. Our strategy During 2024125 we completed our strategic review and agreed our new strategy. Over the last three years there have been substantial changes in the external environment following the pandemic and the cost-of-living crisis. The way people want to access support has changed, Ihere has been an increased demand for more flexible volunteering opportunilies, and the funding environment has been challenging across the charity sector. Our services included our website information, the national Cruse Helpline, group and one-lo-one bereavement support sessions, delivered nationally and locally by our trained Bereavement Volunteers. Bereavement and grief can have a wide impact on family. friends, colleagues. professionals, and communities. We delivered expert specialist training. working wtth companies, private and public sectors organisations, groups and individuals to improve the support and services they provide to bereaved people, including colleagues and customers. Our mission continues to be focused on supporting people through one oflhe most painful times in life - wilh bereavement support. information and campaigning. A key focus of our strategy is ensuring bereaved people are at the heart of all we do. We want to ensure bereaved adults, children, young people and families.. We are here to equip and empower society to show people the respect and kindness they deserve following a bereavement. can recognise grief and are empowered to manage their grief and to be in control of their lives are connected to the people and communities that support them have improved mental and physical wellbeing can access good quality services and information when someone dies and are supported to challenge poor services. Our wide-ranging activity and experience included sharing people's stories and experiences through our website and social media, raising awareness of the impact of grief and bereavement and the information and support available. We also worked wilh organisations lo upskill their staff, and review bereavement policies. We campaigned for businesses to provide better support for OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 6 Annuol Report ond Accounts 2024125 Our Patron it, and is often the first source of support and information Ihrough Cruse. Our website was viewed by over 1 million people in 2024125. Our Chief Execulive Lucy Hamier met with our new Patron, Her Royal Highness The Duchess of Gloucester. at Kensington Palace, sharing informalion about how Cruse supports people coping with grief and bereavemenl. Information covering bereavement and grief helped to build resilience. empower people to make informed decisions, and provided tools to self-manage grief. Volunteers representing Cruse were delighted to be included in events at Westminster Abbey and Buckingham Palace. The website provided great information, helping me understand my grief and where best to find help and support. Suddenly, out of the blue, the penny dropped and everything made sense. Life feels good and I have Cruse Bereavernent Support to thank for that. ?? ?? People accessed a variety of online resources including personal stories, expert blogs and content covering many forms of bereavement and loss. Topics included the death of a partner, parent, or child, anticipatory grief, loss of a loved one to suicide, losing a sibling, and experiences of traumatic grief. Supporting bereaved people Cruse provides a wide range of support and information. runs a number of specialist funded projecls, and delivers grief and bereavement training. Cruse National Helpline Our Helpline answered over 28,000 calls and emails in 2024125. We continue to see high levels of demand for this service and we are unable to answer all the calls we receive. We carried out a review of our Helpline service, which is delivered by staff and volunteers, drawing on data insights and feedback received. Through the new strategy we will seek funding to continue and increase support for our telephone and email service, and pilot new pathways, to support more bereaved people when they need us. People who used our services have given us positive feedback that our support helped them.. understand their grief is normal process their grief and better adjust to their loss improve their wellbeing I mental health Expert bereavement and grief information Al Cruse, we want to make sure people who are grieving get the help they need in a way that works for them. Our high-quality information service on our website is available to all bereaved people, whenever they need The lady who answered was extremely supportive and kind. she really listened and helped me to understand that what I was feeling was normal with bereavement. ?? OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 7 Annual Report ond Account$ 2024125 Cruse Bereavement Groups Over 3,000 people were supported through Cruse Bereavement Groups in 2024125. Our Understanding Your Bereavement sessions were delivered online and in local communities by trained Bereavement Volunteers. We continued to develop our Understanding Your Bereavement group support, and insights from funded projects evidenced the benefit of this type of support for bereaved people. The support given to me via zoom sessions was invaluable. I feel completely different to how I was when I first started and I now feel I have the tools able to help myself. ?? Our training and Consultancy I felt so much better in myself after completing this course, in the sense that all my needs were met in knowing the feelings I have are nonnal. Through going to group sessions I've made some great friends for life. We continued to lead on providing expert bereavement and grief awareness training, with training courses and consultancy services including our Manager's Guide to Grief in the Workplace, Grief First Aid and Supporting those Bereaved by Suicide. Our training and consultancy received excellent feedback from organisalions and individuals committed to developing their understanding of grief and bereavement and supporting customers and employees. ?? One-to-one Bereavement Support Our trained Bereavement Volunteers supported over 24,000 adults, young people. children and families virtually, by telephone and in person. I feel empowered and far more confideni in offering suppo to colleagues experiencing bereavement or anticipatory loss. The course provided some excellent tools for starting conversations with a bereaved colleague. My support sessions on Zoom gave me a place where I felt welcorne to talk about all the aspects of loss that were troubling me. My volunteer was so lovely, creating that crucial space and reassuring me I was normal. ?? ?? OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 8 Annual Report ond Accounts 2024125 Our profile, reach and influence support during the pandemic. We provided additional insighls inlo mouming rituals, the Importan￿ of them, and how they can influen the grief pro￿sS. In addition. Cruse Trustee Ann Kenrick attended the Covid-19 Day of Reflection event at Parliament. As experts in supporting bereaved people, we continued to evolve our approach, infomed by latest insight and specialist Cruse funded projecls. We gained insight on our Servi￿ development and delivery by involving bereaved people in our work and through our new Clinical Insight Advisory Group. Social media continued to be an important way for us to reach bereaved people. raise awareness of the impact of grief and bereavement, and share information on how to support people following bereavement. Social media posts covered a range of content, with opportunities for comments and links to useful infomiation and stories on our website. We achieved over 137,000 social media engagement interactions in 2024125. Through our contacts with the press and media we shared information wth the general public about how to cope when griemng. We worked with The Daily Express to publish a written feature on Christmas Eve, focusing on how to cope with grief over the festive period. We collaborated with The Financial Times to produce an article on how to cope with grief in the New Year. Our People Our work wrth local and national BBC Radio included features on how to cope wlh the death of a partner and how to find support and cope following a sudden and traumatic bereavement. A notable highlight was a new collaboration with Voice of Islam, including an in-depih radio feature on faith and grief. The work of Cruse is only possible through the shared ambits'on and support of Cruse employees and volunteers. Our work in 2024125 was delivered by our staff and 3,364 volunteers supporting bereaved people and communits'es across England, Wales and Northem Ireland. We continued to develop our approach to volunteering. Our new central volunleering ieam improved our approach to volunteer recruitment, engagement and training, focusing on quality improvements, cost effectiveness and Continuous Professional Development for volunteers. Informed by our volunteer survey and Volunteer Experience Panel, we identified areas of focus as part of the new strategy. We continued to broaden the opportunities for involvement with Cruse as a volunteer, through our Volunteer Council, branch forums and a range of new volunteer roles and a variety of skills. We remained activety engaged in the bereavement seclor, working with partners through the National Bereavement Alliance. as a member of the steering group. We also collaborated wth olher bereavement support organisations to inform the Department of Health and Social Care's work on policy developments to improve support for bereaved people. We wortod with voluntary sector pathers to pmduce a submission to Parliament highlighting the importance of supporting people bereaved through assisted dying. This included speaking at a Padiamentary event in October 2024, alongside partners from the bereavement sector in response to the proposed Terminally111 Adults (End of Life} Bill, under consideration by Parliament at the lime of writing this report. The volunteer was really wonderful. Kind, insightful, helpful, good company and I felt I was being held. We have also contributed to the Covid-19 inquiry., our Chief Executive, Lucy Harmer, attended a round-table on funerals, burials, and bereavemenl ?? OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 9 Annuol Report ond Accounts 2024125 Financial review Gross income for the year totaled £6,428k {2024'. £6,401 kl. Income from stalutory sources, including cenlral and devolved governments. local authorilies, integrated care boards, local health boards, and other funders supporting charitable activities increased by 11 % to £4,442k12024-. £4,011k). This growlh helped mitigate reductions from other income streams. ensuring continued support for our services. 2024125 was a successful year for Cruse. It marked a period of slabilisation, as we successfully strengthened our financial position following a series of challenging years. Like many organisations. Cruse continues to navigate the ongoing impact of the cosl-of-living crisis, which affects both income streams and expenditure. The ongoing cost-of-living crisis has significantly affected donation levels, leading to an 18% reduction. Donations amounted to £1,661k (2024.. £2,031 kl, comprising contributions from trusts, foundations, groups, individuals {including gift aid), and gifts in Wills. Throughout 2024125, we have taken decisive steps to reduce costs, prioritising operational efficiencies and financial sustainability. Building on the changes we started in 2023124 we achieved a further 20% saving on our operational costs and an overall surplus of £78k which is a significant improvement on our previous year's deficit. Income from trading activities, including training and consultancy services, saw a 50/0 decrease, reaching £320k compared to £338k in 2024. Our budget for 2024125 was set to achieve a break-even position, aligning with our stabilisalion strategy. This approach allowed time to embed prior-year changes while acknowledging the challenging fundraising climate. Looking ahead to 2025126, our focus remains on reinforcing these solid foundations to ensure continued slabilily and organisational resilience. Demand for our services continues to rise, and we remain committed lo enhancing efficiency in Servi￿ delivery to meet this growing need. Securing income from diverse sources remains essential in sustaining our ability to provide local support across England. Wales. and Northern Ireland. To support the long-term success of Cruse, we developed a new strategy and comprehensive change plan, enabling Cruse to operate with greater flexibility and adaptability in an ever-evolving external landscape. This approach positions us for sustained growth and responsiveness to future challenges and opportunities. Delivery costs decreased by 20 /0 to £6,350k {2024'. £7,954kl, reflecting the continued success of planned efficiencies initiated in the prior year. Strengthening our cost base remains a priority, ensuring we deliver value for money to our funders while maintaining operational effertiveness. The reported surplus of £78k (2024.. deficit £1,553k) is slightly ahead of our budget and represents a reduction in expenditure of 20 % from the previous year- demonstrating the effectiveness of our financial management and cost-control measures.. OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 10 Annual Report and Accounts 2024/25 Future Plans Looking ahead our new slrategy sets out a clear palhway to slrengthen Cruse. ensuring long term financial sustainability and building our support for bereaved people. We have agreed our focus from 2025-2028 will be.. insight and coproduction with bereaved people sustainable income data and digital innovation a diverse and skilled workforce effective governance and operating models strong partnerships and collaboration. We are investing in fundraising resource and digital, increasing engagement with volunteers across our branches, exploring new partnerships, and developing services that can attract both philanthropic and commissioned funding. As Trustees, we are confident that this strategic direction and the plans that underpin it will enable the Charity to grow ils impact, strengthen its voice, and remain a trusted source of support for bereaved people across England, Wales and Northern Ireland. Alongside this we are prioritising investment in core infrastructure and digital innovation to improve efficiency and reduce operational costs. Since the end of the financial year, the Charity has completed the sale of ils registered office in Richmond. This decision was made in line with our strategic focus on financial sustainability and operational efficiency. A key elemenl of our plans has been the agreemenl of a new Income Generation stralegy and a commitment to diversify Cruse income. OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 11 Annuol Report and Accounts 2024/25 Our funding National Loltery Community Fund- Empowering Young People 3- Somewhere for Us. Northern Ireland The funding and donations we receive are essential for us to provide vital support and informalion for bereaved people. We would like to thank all our funders and donors for their commitment and support including.. National Loltery Community Fund- RC England Wide- Choice & Access for Bereaved People Oxford City Council Community Impact Fund - Round 3 Smalllmedium Grant 2024125 The Alice Ellen Cooper-Dean Charitable Foundation Barleylands - Ashes into Glass Pantheon Ventures The Beeching Trust Penelope Martin Charitable Trust Centurion Management Limited The Pury Cust Trust CIS TTPlus Project Rothesay Life Pl Cily Bridge Foundation Sandwell Metropolitan Borough Council Collins Aerospace SGN The Colyer-Fergusson Charitable Trust Sheffield Church Burgesses Trust Co-operative Group Limited Siemens Mobility UK De Lage Landen Leading Limited The Simon Gibson Charitable Trust Dignity Funerals Limited The Sir James Reckitt Charity Forward Carers Spellhorne Borough Council Gloucestershire Community Foundation Sulton Community Fund, provided by London Borough of Sutton Greenham Trust Ltd Hodge Foundation Wales Council for Voluntary Action IWCVA) John James Bristol Foundation Walney Extension Community Fund Kirklees Council Lichfield District Council Mansfield District Council - Mansfield Community Grant Fund National Lottery Community Fund (National Lottery Community Fund England) National Lottery Community Fund - Reaching CommunitieslPartnerships - Men in Grief OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 12 Annuol Report ond Accounts 2024/25 Reserves policy The Board of Trustees conducts an annual review of our reserves policy lo ensure that we maintain sufficient funds to support the Charity's financial stability and ongoing development. As part of this policy, the Trustees aim to hold unrestricted reserves equivalent to three to six months, expenditure, which equates to £972k- £1,944k of unrestricted expenditure, providing a financial safeguard to sustain operations and respond to future challenges. The Charity's reserves policy is currently under review as part of our broader financial strategy. In addition, the Charity holds £882k {2024=£416k) of restricted reserves which are itemised in Note 18. At 31 March 2025, the Charity had unrestricted reserves of £486k {2024.' £873k) which represents approximately 1.5 months, 12024: 2.4 monlhs'l prior year unrestricted expenditure. This change in reserves cover for Ihe year ending March 2025 is mainly due to the re-classification of some income and expenditure from restricted to unrestricted. The Board of Trustees affirms that there are no material uncertainties that would cast doubt on the Charity's ability to continue as a going concern. In reaching this conclusion, the Trustees have reviewed three year financial plans, including cash flow forecasts, high-level business plans and the external environment. Therefore, the accounts have been prepared on the basis that the Charity is a going concern. OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 13 Annuol Report ond Accounts 2024/25 Governance Legal structure voluntary organisalions and with Government departments to improve bereavement legislation and practice. We also provide external training in bereavement support to a wide variety of organisations and individuals. Cruse Bereavement Support I"Cruse"I was incorporated on 5 October 1959 as Cruse Clubs Ltd and registered with the Charity Commission during 1962. Cruse Bereavement Support is a company limited by guarantee. In the event of the company being wound up the members have undertaken to contribute a sum not exceeding £1. In planning these activities, the Board has regard to the Charity Commission's guidance on public benefit. In particular, Cruse makes its services available to bereaved people from all parts of the community, regardless of age, disability, race, religion, gender re- assignment, marriage and civil partnership, pregnancy and maternity, sex or the circumstances in which they have suffered bereavement. Cruse is governed by Articles of Association adopted 3 December 2016 as amended 23 December 2021. Charitable objects Cruse's charitable objects, which are set out in the Arlicles of Association are: Our governance Cruse is governed by a Board of Trustees who are also Direclors of the company. All Trustees undergo a detailed induction programme as a Trustee of Cruse and are given the opportunity to attend additional external training in charily governance. The relief of persons who are in condilions of poverty, sickness or diSt￿sS arising from bereavement or from anticipation of bereavement The protection and preservation of public health particularly through the prevention of sickness which may arise from bereavement or from the anticipation of bereavement. New Trustees can be appointed by resolution of the Board. However, they must be elected to the Board at the next Annual General Meeting for a term not exceeding three years after which they must be re-elerted. No Trustee is eligible for election to the Board on more than two occasions. The Articles of Association provide for a minimum of 8 and up to a maximum of 25 Trustees. Cruse does this through our expert bereavement information and websites, the national Cruse Helpline, group and one-to- one bereavement services delivered by our nationwide network of trained Bereavement Volunteers, and through online and social media channels. The Board decides Cruse's strategic priorities and monitors ils performance.11 meets regularly through the year. 11 has three sub- committees.. Cruse raises awareness oflhe needs of bereaved people by working with other OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 14 Annual Report ond Accounts 2024125 Audit and Finance Committee. Oversees finance, digital, audil, and risk, including review of budgeting, financial and management reporting. systems and controls, annual audit and risk management. The Trustee Directors in post during the year and up to Ihe date of signing of this report were: Sir Anthony Hawkhead {Chairl- resigned 30 September 2024 Dr Neil Churchill {Chairl appointed 30 September 2024 Maureen Bradley (Vice Chair, Council member) Juliet Armstrong Liz Crussell (Council member) Mabinty Esho Angela Gannon (Council memberl- resigned 31 December 2024 Gerard Jacques Ann Kenrick- appointed 4 November 2024 Kale Mozzicarelli Vijay Patel Mary Walsh Lei Wei {Honorary Treasurer) People and Culture Committee. Oversees the appropriateness and effectiveness of the people plans that support Cruse's strategic purpose. The Committee also ensures that the remuneration, culture and people policies and practices are designed to support Cruse's strategy and promote long-term sustainable success. Operations Committee. Oversees the reach, performance and quality of services and other activities provided by Cruse to deliver outcomes for bereaved people. This includes oversight of influencing and campaigning activities and the implementation of policies and procedures to safeguard volunleers and employees and mainlain safe delivery of services. The Board met six times during the year. All Trustees give their time freely, and no Trustee remuneration was paid in the year. The Trustees claimed £960 of expenses12024: 2.1291 in connection with Cruse's business. Cruse also has a Volunleer Council which is an advisory body of volunteers. It consists of members from Wales. Northern Ireland. Regions across England and National Services. Meetings of Council also include members from the Board of Trustees and are attended by senior executives of Cruse. The Board of Trustees is the legal decision-making body. and its work is informed by the views of Council. Three Council members sit on the Board of Trustees. Karen Wilson served as Company Secretary from 14 December 2023. As part of Cruse s continual review of governance, the Trustees agree that notes from Board and Council meetings should be published on the Cruse intranet for greater transparency. The Board is committed to ensuring that it observes the Charity Governance Code. Council members along with the Board of Trustees are the Company members of Cruse and have a vote in the election of Board members and on resolutions put to Annual General Meetings andlor Extraordinary General Meetings. The Chief Executive and their colleagues on the Senior Leadership Team comprise the key management personnel in charge of directing and controlling Cruse on a day-to-day basis. The Senior Leadership Team during 2024125 comprised.. Day-to-day decision making is made by the Chief Executive and the Senior Leadership Team. OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 15 Annuol Report and Accounts 2024125 Lucy Harmer- Chief Execulive Andy Langford - Clinical Direclor Alison Shotler- Director of Income Generation & Marketing lappoinled 3 April 2024) Karen Wilson- Director of Finance & Corporate Services Tracey Gibson - Director of Services (appointed 19 August 20241 Equity, diversity and inclusion It is the aim of Cruse Bereavement Support to recognise and encourage the valuable and enriching conlribution that people from all backgrounds and experiences bring to the organisalion. We believe that all individuals working or volunteering for Cruse or coming to Cruse for a service should be treated without prejudice or discrimination. We recognise that currently our volunteer and staff groups could better reflect the communities that we serve and we are addressing this as a priority. Senior Leadership Team pay is reviewed annually by the People and Culture Committee. Their remuneration, and the remuneration of all staff, is benchmarked with charities of a similar size and Cruse aims lo pay at least median salary for the sector less 50/0. This is to ensure that the remuneration set is fair and consistent with that generally paid for similar roles. Cruse EDI policy and strategy includes the following priorities.. 1. Create a continuous EDI learning and development cycle, enhancing knowledge, skills, and awareness across the organisation Fundraising 2. Build an inclusive culture at Cruse, ensuring there is a shared understanding of what EDI means and how il reflects the organisation's values Cruse is registered with the Fundraising Regulator and is compliant with the standards set oul by the Regulator in ils Code of Fundraising Practice. Fundraising activities are organised by staff and volunteers of the Charity. We do not engage Ihird party professional fundraisers lo raise funds on our behalf. We work with Sterling Lotteries to raise funds through a lottery using the Unity lottery. We are mindful during our fundraising activities not to be unreasonably persistent or to apply undue pressure on anyone, or to intrude on anyone's privacy. We did not undertake any telephone or doorstep fundraising in the year or buy or sell mailing lists. There was one Gomplaint related to fundraising during the year to 31 March 2025 12024= one). 3. Strengihen current governance and leadership structures for embedding EDI and improving communications 4. Enhance data collalion and monitoring processes to measure EDI performance. I had help when I needed it most. I lost my mother and I didn't know how to overcome the grief. I don't speak English and someone who spoke my language was arranged and made me feel welcome. ?? OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 10 Annuol Report and Accounts 2024125 Risk management Financial sustainability- we regularly review our fundraising activity and sel income targets aligned with this. We are aiming to increase and diversify our income alongside reducing our operating costs.Financial sustainability is overseen by our Audil and Finance Committee which regularly reports lo the Board. The Trustees recognise that the effective management of risks is central to Cruse's ability to achieve its objectives, and aim to anticipate and, where possible, manage risks rather than dealing with their unforeseen cOnsequen￿s. The key risk review and reporting mechanisms are.. Our People: everything we do is dependent on our volunteers and employees and is for the benefit of bereaved people. We monitor staff turnover and sickness, invest in training, use volunteer and employee engagement surveys, and benchmad< salaries to help retain and develop our people. We have EDI, Dignf(y at Work and Whistleblowing policies and procedures in place, and effectively manage our volunteers and employees, to make sure we operate safely. Oversight is provided by our People and Culture Committee which regularly reports to the Board. Risk register: this is the primary mechanism for considering long-term risks. It identifies all known long-term risks, ranks them according to likelihood and impact and assigns them for management to an individual member of the Senior Leadership Team. It is reviewed regularly by the Senior Leadership Team, quarterly by the Audit and Finance Committee and also by the Board. Key Performance Indicators (KPIS): strategic objectives are identified annually, and appropriate KPIS agreed with the Board. These are the tools by which Cruse measures its performance against risks. They are reviewed quarterly by the Senior Leadership Team and then reported to the Board. Our services: our work is informed by bereaved people, clinical best practice and external research. We regularly review the quality, reach and impact of our services to inform demand management planning and ensure we meet conlraclual commitments. We have safeguarding policies and procedures in place. Oversighl is provided by our Operations Committee which regularly reports to the Board. Management accounts and budgets: these identify and measure financial performance against financial objectives and the risks of not achieving them. Management accounts are prepared monthly and reviewed by both the Audit and Finance Committee and Board every quarter. Reforecasts are prepared when needed to provide clarity on significant variations against budget or plans. Budgets are produced annually, reviewed by the Audit and Finance Committee, and approved by the Board. Our infrastructure: we invest in the infrastructure required to effectively deliver our services and regularly report to the Board on progress aligned with business plans and objectives. Oversight of our IT and digital development is overseen by our Audit and Finance Committee. Governance: our Governance is informed by the Charity Governance Code and we regularly review the skills and experience of our Board. We have procedures in place to ensure we comply with legal regulations relating to governance. Trustees have identified five areas of specific risk during 2024125 as summarised below. OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 17 Annuol Report ond Accounts 2024125 Legal and administrative details Company Number 00638709 Senior Leadership Team Chief Executive Lucy Harmer Director of Finance & Corporate Services Karen Wilson Director of Services Tracey Gibson Clinical Director Andy Langford Diredor of Income Generation & Marketing Alison Shotler Charity Number 208078 Registered Office Cruse Bereavement Support, 5 Kew Road, Richmond Twg 2PR Patron HRH The Duchess of GIOu￿ster Chair Dr Neil Churchill Auditor Sayer Vincent LLP, 110 Golden Lane, London, EC1Y OTG Vice Chair Maureen Bradley Honorary Treasurer Lei Wei Bank Barclays Bank UK, Leicester, LE87 2BB Company Secretary Karen Wilson Sollcltors Russell-cooke LLP. 8 Bedford Row, London, WC1R 4BX Trustees A full list of Trustees is on page 14 OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 18 Annual Report and Accounts 2024125 Statement of Trustees, responsibilities company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. The Truslees (who are also Directors of Cruse Bereavement Support for the purposes of company law) are responsible for preparing the Trustees, Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice) including FRS 102 "The Financial Reporting Standard applicable in the UK and Republic of Ireland" In so far as the Trustees are aware.. there is no relevant audit information of which the auditor is unaware., and the Trustees have taken all steps that they ought to have taken to make themselves aware of any relevant audit information and to establish that the auditor is aware of that information. Company law requires the Trustees to prepare financial statements for each financial year which give a true and fair view of the stale of affairs of the charitable company and of the income and expenditure of the charitable company for that period. In preparing those financial statements, the Trustees are required to.. The trustees are responsible for the maintenance and inlegrity of the corporate and financial information included on the charitable company's website. Legislation in the United Kingdom governing the preparation and dissemination of financial statements may differ from legislation in other jurisdictions. This report has been prepared in accordance with the special provisions applicable to companies subject to the small companies regime. select suitable accounting policies and apply them consistently observe the methods and principles of the Charities SORP make judgements and estimates that are reasonable and prudenl follow UK Accounting Standards and statements of recommended practice. subject to any material departures disclosed and explained in the financial statements prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charitable company will continue in business. The Truslees and Directors report was approved by the Board on 14 August 2025. By Order of the Board Dr Neil Churchill OBE Chair The Trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charitable company and to enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the charitable Lei Wei Honorary Treasurer OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES ## **Independent auditor's report to the Members of Cruse Bereavement Support** ## **Opinion** We have audited the financial statements of Cruse Bereavement Support (the ‘charitable company’) for the year ended 31 March 2025 which comprise the statement of financial activities, balance sheet, statement of cash flows and notes to the financial statements, including significant accounting policies. The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including FRS 102 The Financial Reporting Standard applicable in the UK and Republic of Ireland (United Kingdom Generally Accepted Accounting Practice). In our opinion, the financial statements: - Give a true and fair view of the state of the charitable company’s affairs as at 31 March 2025 and of its incoming resources and application of resources, including its income and expenditure for the year then ended - Have been properly prepared in accordance with United Kingdom Generally Accepted Accounting Practice Have been prepared in accordance with the requirements of the Companies Act 2006 ## **Basis for opinion** We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the Auditor’s responsibilities for the audit of the financial statements section of our report. We are independent of the charitable company in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the FRC’s Ethical Standard and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. ## **Conclusions relating to going concern** In auditing the financial statements, we have concluded that the trustees' use of the going concern basis of accounting in the preparation of the financial statements is appropriate. Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on Cruse Bereavement Support's ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue. Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report. ## **Other Information** The other information comprises the information included in the trustees’ annual report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the annual report. Our opinion on the financial statements does not cover the other information and, except to the extent otherwise explicitly stated in our report, we do not express any form of assurance conclusion thereon. Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard. ## **Opinions on other matters prescribed by the Companies Act 2006** In our opinion, based on the work undertaken in the course of the audit: The information given in the trustees’ annual report for the financial year for which the financial statements are prepared is consistent with the financial statements; and - The trustees’ annual report has been prepared in accordance with applicable legal requirements. ## **Matters on which we are required to report by exception** In the light of the knowledge and understanding of the charitable company and its environment obtained in the course of the audit, we have not identified material misstatements in the trustees’ annual report. We have nothing to report in respect of the following matters in relation to which the Companies Act 2006 requires us to report to you if, in our opinion: - Adequate accounting records have not been kept, or returns adequate for our audit have not been received from branches not visited by us; or - The financial statements are not in agreement with the accounting records and returns; or - Certain disclosures of trustees’ remuneration specified by law are not made; or - We have not received all the information and explanations we require for our audit; or - The directors were not entitled to prepare the financial statements in accordance with the small companies regime and take advantage of the small companies’ exemptions in preparing the trustees’ annual report and from the requirement to prepare a strategic report. ## **Responsibilities of trustees** As explained more fully in the statement of trustees’ responsibilities set out in the trustees’ annual report, the trustees (who are also the directors of the charitable company for the purposes of company law) are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are free from material misstatement, whether due to fraud or error. In preparing the financial statements, the trustees are responsible for assessing the charitable company’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charitable company or to cease operations, or have no realistic alternative but to do so. ## **Auditor’s responsibilities for the audit of the financial statements** Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor’s report that includes our opinion. Reasonable assurance is a high level of assurance but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements. Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud are set out below. ## **Capability of the audit in detecting irregularities** In identifying and assessing risks of material misstatement in respect of irregularities, including fraud and non-compliance with laws and regulations, our procedures included the following: - We enquired of management, which included obtaining and reviewing supporting documentation, concerning the charity’s policies and procedures relating to: - Identifying, evaluating, and complying with laws and regulations and whether they were aware of any instances of non-compliance; - Detecting and responding to the risks of fraud and whether they have knowledge of any actual, suspected, or alleged fraud; - The internal controls established to mitigate risks related to fraud or non-compliance with laws and regulations. - We inspected the minutes of meetings of those charged with governance. - We obtained an understanding of the legal and regulatory framework that the charity operates in, focusing on those laws and regulations that had a material effect on the financial statements or that had a fundamental effect on the operations of the charity from our professional and sector experience. - We communicated applicable laws and regulations throughout the audit team and remained alert to any indications of non-compliance throughout the audit. - We reviewed any reports made to regulators. - We reviewed the financial statement disclosures and tested these to supporting documentation to assess compliance with applicable laws and regulations. - We performed analytical procedures to identify any unusual or unexpected relationships that may indicate risks of material misstatement due to fraud. - In addressing the risk of fraud through management override of controls, we tested the appropriateness of journal entries and other adjustments, assessed whether the judgements made in making accounting estimates are indicative of a potential bias and tested significant transactions that are unusual or those outside the normal course of business. Because of the inherent limitations of an audit, there is a risk that we will not detect all irregularities, including those leading to a material misstatement in the financial statements or non-compliance with regulation. This risk increases the more that compliance with a law or regulation is removed from the events and transactions reflected in the financial statements, as we will be less likely to become aware of instances of non-compliance. The risk is also greater regarding irregularities occurring due to fraud rather than error, as fraud involves intentional concealment, forgery, collusion, omission or misrepresentation. A further description of our responsibilities is available on the Financial Reporting Council’s website at: www.frc.org.uk/auditorsresponsibilities. This description forms part of our auditor’s report. ## **Use of our report** This report is made solely to the charitable company's members as a body, in accordance with Chapter 3 of Part 16 of the Companies Act 2006. Our audit work has been undertaken so that we might state to the charitable company's members those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other than the charitable company and the charitable company's members as a body, for our audit work, for this report, or for the opinions we have formed. ## **Joanna Pittman (Senior statutory auditor)** **Date: 06 October 2025** **for and on behalf of Sayer Vincent LLP, Statutory Auditor** **110 Golden Lane, LONDON, EC1Y 0TG** **Statement of financial activities** (incorporating an income and expenditure account) **For the year ended 31 March 2025** |Note
**Income from:**
2
3
4
5
7
6a
g)
**Reconciliation of funds:**
Raising funds
**Total expenditure**
Charitable activities:
Donations and legacies
Charitable activities
Investments
Other
**Total income**
**Expenditure on:**
Other trading activities
Bereavement support
Policy
Other trading activities
Total funds brought forward
**Total funds carried forward**
**Net income/ (expenditure) and**
**net movement in funds**|Unrestricted
£
1,283,317
1,892,892
319,666
5,680
-
3,501,555
1,172,787
2,441,855
148,694
125,308
3,888,644
(387,088)
873,124
486,035|Restricted
£
377,795
2,549,356
-
-
-
2,927,151
-
2,461,769
2,461,769
465,382
416,367
881,749|**2025**
**Total**
**£**
**1,661,113**
**4,442,248**
**319,666**
**5,680**
**-**
**6,428,706**
**1,172,787**
**4,903,624**
**148,694**
**125,308**
**6,350,413**
**78,294**
**1,289,491**
**1,367,784**|Unrestricted
£
1,177,095
774,404
337,795
9,776
11,735
2,310,805
1,367,903
1,894,998
178,090
195,607
3,636,598
(1,325,793)
2,198,917
873,124|Restricted
£
853,509
3,236,911
-
-
-
4,090,420
-
4,317,610
4,317,610
(227,190)
643,557
416,367|2024
Total
£
2,030,604
4,011,315
337,795
9,776
11,735
6,401,225
1,367,903
6,212,608
178,090
195,607
7,954,208
(1,552,983)
2,842,474
1,289,491| |---|---|---|---|---|---|---| The prior year income and expenditure has been restated to take account of contracts that had been classified previously as grants. The restatement has no impact on the split of restricted and unrestricted reserves. All of the above results are derived from continuing activities. There were no other recognised gains or losses other than those stated above. Movements in funds are disclosed in Note 18a to the financial statements. ## **Balance sheet** **----- Start of picture text -----**
Company no. [00638709]
As at 31 March 2025
2025 2024
Note £ £ £ £
Fixed assets:
Tangible assets 13 892,741 989,371
Intangible assets 12 168,928 228,093
1,061,669 1,217,464
Current assets:
Debtors 14 724,673 530,880
- -
Short term deposits
Cash at bank and in hand 480,045 435,268
1,204,717 966,148
Liabilities:
Creditors: amounts falling due within one year 15 (898,602) (894,121)
Net current assets 306,115 72,027
Total net assets 1,367,784 1,289,491
The funds of the charity: 18a
Restricted income funds 881,749 416,367
Unrestricted income funds:
General funds 486,035 873,124
Total unrestricted funds 486,035 873,124
Total charity funds 1,367,784 1,289,491
**----- End of picture text -----**
Approved by the trustees on 14 August 2025 and signed on their behalf by Dr Neil Churchill, OBE **Chair** Lei Wei **Honorary Treasurer** ## **Statement of cash flows** ## **For the year ended 31 March 2025** |**£**
**£**
**Cash flows from operating activities**
Net income / (expenditure) for the reporting period
**78,294**
(as per the statement of financial activities)
Depreciation charges
**146,956**
Amortization charges
**114,479**
(Gains)/losses on investments
**-**
Dividends, interest and rent from investments
**(5,680)**
(Profit)/loss on the disposal of fixed assets
**-**
(Increase)/decrease in stocks
**-**
(Increase)/decrease in debtors
**(193,793)**
Increase/(decrease) in creditors
**4,481**
**Net cash provided by / (used in) operating activities**
**144,738**
**5,680**
**-**
**(105,640)**
**-**
**-**
**(99,960)**
**44,777**
**435,268**
**480,045**
**Analysis of cash and cash equivalents and of net debt**
At 1 April
2024
Cash flows
£
£
Cash at bank and in hand
435,268
44,777
Overdraft facility repayable on demand
-
-
**Total cash and cash equivalents**
435,268
44,777
**Total**
**435,268**
**44,777**
**2025**
Cash and cash equivalents at the beginning of the
**Net cash provided by / (used in) investing**
**Cash flows from investing activities:**
Dividends, interest and rents from investments
Proceeds from the sale of fixed assets
Purchase of fixed assets
Proceeds from sale of investments
Purchase of investments
**Cash and cash equivalents at the end of the year**
**Change in cash and cash equivalents in the year**|£
£
(1,552,983)
62,754
62,559
-
(9,776)
-
-
327,417
71,761
(1,038,268)
9,776
-
(8,601)
-
-
1,175
(1,037,093)
1,472,361
435,268
Other non-
cash changes
**At 31 March**
**2025**
£
**£**
-
**480,045**
-
**-**
-
**480,045**
**-**
**480,045**
2024| |---|---| ## Notes to the financial statements ## For the year ended 31 March 2025 - 1 Accounting policies ## a) Statutory information Cruse Bereavement Support is a charitable company limited by guarantee and is incorporated in the United Kingdom. The registered office address is 5 Kew Road, Richmond, TW9 2PR ## b) Basis of preparation The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) - (Charities SORP FRS 102), The Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Companies Act 2006. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy or note. In applying the financial reporting framework, the trustees have made a number of subjective judgements, for example in respect of significant accounting estimates. Estimates and judgements are continually evaluated and are based on historical experience and other factors, including expectations of future events that are believed to be reasonable under the circumstances. The nature of the estimation means the actual outcomes could differ from those estimates. Any significant estimates and judgements affecting these financial statements are detailed within the relevant accounting policy below. The trustees do not consider that there are any sources of estimation uncertainty at the reporting date that have a significant risk of causing a material adjustment to the carrying amounts of assets and liabilities within the next reporting period. ## c) Public benefit entity The charity meets the definition of a public benefit entity under FRS 102. ## d) Going concern The trustees consider that there are no material uncertainties about the charity's ability to continue as a going concern. In reaching this conclusion, the Trustees have reviewed three year financial plans, including cash flow forecasts, high-level business plans and the external environment. On the basis of the above, the trustees have concluded that there are no material uncertainties that suggest that the Charity cannot continue as a going concern and therefore the financial statements continue to be prepared on the basis that the Charity is a going concern. ## Notes to the financial statements ## For the year ended 31 March 2025 ## 1 Accounting policies (continued) ## e) Income Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the income have been met, it is probable that the income will be received and that the amount can be measured reliably. Income from government and other grants, whether ‘capital’ grants or ‘revenue’ grants, is recognised when the charity has entitlement to the funds, any performance conditions attached to the grants have been met, it is probable that the income will be received and the amount can be measured reliably and is not deferred. For legacies, entitlement is taken as the earlier of the date on which either: the charity is aware that probate has been granted, the estate has been finalised and notification has been made by the executor(s) to the charity that a distribution will be made, or when a distribution is received from the estate. Receipt of a legacy, in whole or in part, is only considered probable when the amount can be measured reliably and the charity has been notified of the executor’s intention to make a distribution. Where legacies have been notified to the charity, or the charity is aware of the granting of probate, and the criteria for income recognition have not been met, then the legacy is a treated as a contingent asset and disclosed if material. Income received in advance of the provision of a specified service is deferred until the criteria for income recognition are met. ## f) Donations of gifts, services and facilities Donated professional services and donated facilities are recognised as income when the charity has control over the item or received the service, any conditions associated with the donation have been met, the receipt of economic benefit from the use by the charity of the item is probable and that economic benefit can be measured reliably. In accordance with the Charities SORP (FRS 102), volunteer time is not recognised so refer to the trustees’ annual report for more information about their contribution. On receipt, donated gifts, professional services and donated facilities are recognised on the basis of the value of the gift to the charity which is the amount the charity would have been willing to pay to obtain services or facilities of equivalent economic benefit on the open market; a corresponding amount is then recognised in expenditure in the period of receipt. ## g) Interest receivable Interest on funds held on deposit is included when receivable and the amount can be measured reliably by the charity; this is normally upon notification of the interest paid or payable by the bank. ## h) Fund accounting Restricted funds are to be used for specific purposes as laid down by the donor. Expenditure which meets these criteria is charged to the fund. Unrestricted funds are donations and other incoming resources received or generated for the charitable purposes. Designated funds are unrestricted funds earmarked by the trustees for particular purposes. ## Notes to the financial statements ## For the year ended 31 March 2025 - 1 Accounting policies (continued) ## i) Expenditure and irrecoverable VAT - Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. Expenditure is classified under the following activity headings: - Costs of raising funds relate to the costs incurred by the charity in attracting voluntary income and costs incurred in trading activities, as well as the cost of any activities with a fundraising purpose Expenditure on charitable activities includes the costs of delivery of bereavement support, training and education and policy work undertaken to further the purposes of the charity and their associated support costs Other expenditure represents those items not falling into any other heading Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred. ## j) Allocation of support costs Resources expended are allocated to the particular activity where the cost relates directly to that activity. However, the cost of overall direction and administration of each activity, comprising the salary and overhead costs of the central function, is apportioned on the following basis which are an estimate, based on staff time, of the amount attributable to each activity. Where information about the aims, objectives and projects of the charity is provided to potential beneficiaries, the costs associated with this publicity are allocated to charitable expenditure. Where such information about the aims, objectives and projects of the charity is also provided to potential donors, activity costs are apportioned between fundraising and charitable activities on the basis of area of literature occupied by each activity. |
ture occupied by each activity.|| |---|---| |Bereavement Support|74%| |Raising funds|20%| |Policy|3%| |Other trading activities|2%| |Governance costs|1%| Governance costs are the costs associated with the governance arrangements of the charity. These costs are associated with constitutional and statutory requirements and include any costs associated with the strategic management of the charity’s activities. ## k) Operating leases Rental charges are charged on a straight line basis over the term of the lease. ## l) Tangible fixed assets Items of equipment are capitalised where the purchase price exceeds £500. Depreciation costs are allocated to activities on the basis of the use of the related assets in those activities. Assets are reviewed for impairment if circumstances indicate their carrying value may exceed their net realisable value and value in use. Where fixed assets have been revalued, any excess between the revalued amount and the historic cost of the asset will be shown as a revaluation reserve in the balance sheet. Depreciation is provided at rates calculated to write down the cost of each asset to its estimated residual value over its expected useful life. The depreciation rates in use are as follows: Leasehold & Freehold Properties 50 years Office Furniture 10 years Office Equipment 4 years ## Notes to the financial statements ## For the year ended 31 March 2025 - 1 Accounting policies (continued) ## m) Debtors Trade and other debtors are recognised at the settlement amount due after any trade discount offered. ## n) Cash at bank and in hand Cash at bank and cash in hand includes cash and short term highly liquid investments with a short maturity of three months or less from the date of acquisition or opening of the deposit or similar account. ## o) Creditors and provisions Creditors and provisions are recognised where the charity has a present obligation resulting from a past event that will probably result in the transfer of funds to a third party and the amount due to settle the obligation can be measured or estimated reliably. Creditors and provisions are normally recognised at their settlement amount after allowing for any trade discounts due. ## p) Financial instruments The charity only has financial assets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised at transaction value and subsequently measured at their settlement value. ## q) Pensions The Charity operates a defined contirbution pension scheme. The pension cost charge represetns contributions payable under the scheme by the Charity to the fund and are recognised in the Statement of Financial Acitivities in the period to which they relate. The Charity has no liability under the scheme other than the payment of the contributions. ## Notes to the financial statements ## For the year ended 31 March 2025 - 2 Income from donations and legacies ||||||||2
0
2
5|2
0
2
5|2
0
2
5|2
0
2
5|2
0
2
5|||2024| |---|---|---|---|---|---|---|---|---|---|---|---|---|---|---| ||Unrestricted|Restricted|||||T
o
t
a
l|||||Unrestricted|Restricted|Total| ||£|£|||||||||£|£|£|£| |Gifts|971,481|264,245|1
,
2
3
5
,
7
2
6|||||||||894,910|810,625|1,705,535| |Legacies|311,836|113,550|||4
2
5
,
3
8
6|||||||282,185|42,884|325,069| ||1,283,317|377,795|1
,
6
6
1
,
1
1
3|||||||||1,177,095|853,509|2,030,604| - 3 Income from charitable activities |4
5
Bank interest
Government grant
statutory funding
Other
Fundraising projec
Income from train
and conferences
Sale of publication
literature
Total income from
charitable activitie
Local authorities
Clinical commissio
groups and Local
boards
I
n
c
o
m
e
f
r
o
m
o
t
h
e
I
n
c
o
m
e
f
r
o
m
i
n
v
e
|Unrestricted
£
330,340
1,235,928
9,878
316,746
1,892,892
Unrestricted
£
17,610
296,442
5,614
319,666
Unrestricted
£
5,680
5,680
s and
ts
ing
s and

s
ning
health

r
t
r
a
d
i
n
g
a
c
t
i
v
i
t
i
e
s
s
t
m
e
n
t
s|£
106,157
394,065
1,799,134
250,000
2,549,356
£
-
-
-
-
£
-
-
Restricted
Restricted
Restricted|2
0
2
5
T
o
t
a
l
£
4
3
6
,
4
9
7
1
,
6
2
9
,
9
9
3
1
,
8
0
9
,
0
1
2
5
6
6
,
7
4
6
4,442,248
2
0
2
5
T
o
t
a
l
£
1
7
,
6
1
0
2
9
6
,
4
4
2
5
,
6
1
4
3
1
9
,
6
6
6
2
0
2
5
T
o
t
a
l
£
5
,
6
8
0
5
,
6
8
0|Unrestricted
£
224,263
382,866
-
167,275
774,404
Unrestricted
£
11,470
324,458
1,867
337,795
Unrestricted
£
9,776
9,776|£
281,060
1,342,313
1,313,538
300,000
3,236,911
£
-
-
-
-
£
-
-
Restricted
Restricted
Restricted|2024
Total
£
505,323
1,725,179
1,313,538
467,275
4,011,315
2024
Total
£
11,470
324,458
1,867
337,795
2024
Total
£
9,776
9,776| |---|---|---|---|---|---|---| ## **Notes to the financial statements** **For the year ended 31 March 2025 6a Analysis of expenditure (current year) [the charitable activities should correspond to those itemised for income purposes]** |Raising
funds
£
Staff costs (Note 8)
917,989
Training & volunteering costs
-
Other staff and volunteering costs
13,304
Premises Costs
-
Legal & professional
-
Auditor remuneration
-
Depreciation
-
Office support costs
14,282
Fundraising and communications c
61,258
-
-
1,006,834
Support costs
146,749
Governance costs
19,204
**Total expenditure 2025**
**1,172,787**
Total expenditure 2024
**1,367,903**|Raising
funds
£
Staff costs (Note 8)
917,989
Training & volunteering costs
-
Other staff and volunteering costs
13,304
Premises Costs
-
Legal & professional
-
Auditor remuneration
-
Depreciation
-
Office support costs
14,282
Fundraising and communications c
61,258
-
-
1,006,834
Support costs
146,749
Governance costs
19,204
**Total expenditure 2025**
**1,172,787**
Total expenditure 2024
**1,367,903**|Charitable activities|Charitable activities|Charitable activities|Governance
costs
£
68,051
-
981
-
-
19,650
-
-
-
-
-|Support
costs
£
-
-
87,297
13,947
118,904
-
106,160
389,398
18,038
-
-|**2025**
**Total**
**£**
**4,505,566**
**263,502**
**218,806**
**416,609**
**128,046**
**19,650**
**261,435**
**435,131**
**101,668**
**-**
**-**|2024
Total
£
5,466,943
762,862
280,814
616,347
63,084
47,723
125,312
489,046
102,077
-
-| |---|---|---|---|---|---|---|---|---| |||Bereavement
Support
£
3,313,538
239,940
114,259
402,662
9,142
-
155,276
31,451
22,372
-
-|Policy
£
122,045
-
1,757
-
-
-
-
-
-
-
-|Other
trading
activities
£
83,943
23,563
1,207
-
-
-
-
-
-
-
-
108,713
14,675
1,920
**125,308**
**195,607**||||| ||1,006,834
146,749
19,204|4,288,638
542,971
72,015|123,801
22,012
2,881||88,682
7,337
(96,020)|733,745
(733,745)
-|6,350,413
-
-|7,954,208
-
-| ||**1,172,787**
**1,367,903**|**4,903,624**
**6,212,608**|**148,694**
**178,090**||-
**-**|**-**
**-**|**6,350,413**|**7,954,208**| ## **Notes to the financial statements** ## **For the year ended 31 March 2025** ## **6b Analysis of expenditure (prior year)** |Raising
funds
£
Staff costs (Note 8)
1,093,452
Training & volunteering costs
-
Other staff and volunteering costs
-
Premises Costs
-
Legal & professional
-
Auditor remuneration
-
Depreciation
-
Office support costs
-
Fundraising and communications c
45,591
-
1,139,043
Support costs
203,386
Governance costs
25,474
**Total expenditure 2024**
**1,367,903**|Raising
funds
£
Staff costs (Note 8)
1,093,452
Training & volunteering costs
-
Other staff and volunteering costs
-
Premises Costs
-
Legal & professional
-
Auditor remuneration
-
Depreciation
-
Office support costs
-
Fundraising and communications c
45,591
-
1,139,043
Support costs
203,386
Governance costs
25,474
**Total expenditure 2024**
**1,367,903**|Charitable activities|Charitable activities||Governance
costs
£
67,148
-
-
-
-
47,723
-
-
-
-|Support
costs
£
-
229,787
164,970
101,401
-
-
125,312
367,331
28,069
-|**2024 Total**
**£**
**5,466,943**
**762,862**
**280,814**
**616,347**
**63,084**
**47,723**
**125,312**
**489,046**
**102,077**
**-**| |---|---|---|---|---|---|---|---| |||Bereavement
support services
£
4,123,056
381,028
115,844
514,946
63,084
-
-
121,715
28,417
-|Policy
£
112,339
42,238
-
-
-
-
-
-
-
-|Other
trading
activities
£
70,948
109,809
-
-
-
-
-
-
-
-|||| ||1,139,043
203,386
25,474|5,348,089
766,903
97,617|154,577
20,895
2,617|180,757
13,197
1,653|114,871
12,490
(127,360)|1,016,870
(1,016,870)
-|7,954,208
-
-| ||**1,367,903**|**6,212,608**|**178,090**|**195,607**|-|-|**7,954,208**| ## **Notes to the financial statements** ## **For the year ended 31 March 2025** - **7 Net income / (expenditure) for the year** This is stated after charging / (crediting): **----- Start of picture text -----**
|||| |---|---|---| |2025|2024| |£|£| |Depreciation|146,956|125,312| |-| |Impairment|114,479| |Operating lease rentals payable:| |Property|57,300|86,770| |Other|-|390| |Auditor's remuneration (excluding VAT):|19,650|30,000| **----- End of picture text -----**
- **8 Analysis of staff costs, trustee remuneration and expenses, and the cost of key management personnel** Staff costs were as follows: **----- Start of picture text -----**
|||| |---|---|---| |2025|2024| |£|£| |Salaries and wages|4,019,509|4,846,073| |Redundancy and termination costs|970|27,413| |National Insurance costs|357,178|430,203| |Employer’s contribution to defined contribution pension schemes|127,908|163,254| |4,505,566|5,466,943| **----- End of picture text -----**
The redundancy and termination costs were settled and paid at the balance sheet date. The following number of employees received employee benefits (excluding employer pension costs and employer's national insurance) during the year between: **----- Start of picture text -----**
|||| |---|---|---| |2025|2024| |No.|No.| |£60,001 - £70,000|-|1| |£70,001 - £80,000|2|-| |£80,001 - £90,000|1|-| |£90,001 - £100,000|1| |-|-| |£100,001 - £110,000| **----- End of picture text -----**
The total employee benefits (including pension contributions and employer's national insurance) of the key management personnel were £391,339 (2024: £418,100) The charity trustees were neither paid nor received any other benefits from employment with the charity in the year (2024: £nil). No charity trustee received payment for professional or other services supplied to the charity (2024: £nil). Trustees' expenses represents the payment or reimbursement of travel and subsistence costs totalling £960(2024: £2,129) incurred by 4 (2024: 4) members relating to attendance at meetings of the trustees. ## **Notes to the financial statements** ## **For the year ended 31 March 2025** ## **9 Staff numbers** The average number of employees (head count based on number of staff employed) during the year was 161 (2024: 193). |Staff are split across the activities of the charity as follows (full time equivalent
basis):
Central services
Helpline
Governance
Raising funds
Local bereavement supports services|**2025**
**No.**
**20**
**22**
**70**
**13**
**-**
**125**|2024
No.
16
22
93
14
-
145| |---|---|---| ## **10 Related party transactions** There are no related party transactions to disclose for this financial year (2024: none). There are no donations from related parties which are outside the normal course of business and no restricted donations from related parties. ## **11 Taxation** The charity is exempt from corporation tax as all its income is charitable and is applied for charitable purposes. ## **Notes to the financial statements** ## **For the year ended 31 March 2025** ## **12 Intangible assets** |At the start of the year
At the start of the year
Charge for the year
Eliminated on disposal
At the end of the year
**Net book value**
**At the end of the year**
**Cost**
At the start of the year
Additions in year
Disposals in year
At the end of the year
**Amortization**
Charge for the year
Eliminated on disposal
At the end of the year
**Net book value**
At the start of the year
Additions in year
Disposals in year - scrapped
**Depreciation**
**At the end of the year**
**Cost**
At the start of the year
**Tangible fixed assets**
At the end of the year
At the start of the year
Impairment|Leasehold
property
£
782,000
-
-
782,000
73,080
37,584
98,576
-
209,240
572,760
708,920|Freehold
property
£
230,000
-
-
230,000
30,360
2,760
-
-
33,120
196,880
199,640|Office
furniture
£
14,550
-
(8,399)
6,151
9,763
1,455
872
(8,399)
3,690
2,461
4,787|Software
£
314,725
4,725
-
319,450
86,632
63,890
-
150,522
168,928
228,093

Office
equipment
£
210,929
100,915
(142,017)
169,827
134,905
41,268
15,031
(142,017)
49,187
120,640
76,024|**Total**
**£**
**314,725**
**4,725**
**-**
**319,450**
**86,632**
**63,890**
**-**
**150,522**
**168,928**
228,093

**Total**
**£**
**1,237,479**
**100,915**
**(150,416)**
**1,187,978**
**248,108**
**83,066**
**114,479**
**(150,416)**
**295,237**
**892,741**
989,371| |---|---|---|---|---|---| ## **13 Tangible fixed assets** Leasehold and freehold properties are included at deemed cost. The carrying amount of leasehold and freehold that would have been recognised under the historic cost model is £533,074 (2024: £533,074) for leasehold property and £157,508 (2024: £157,508) for freehold property. Impairment charges were recognised to reduce the value of the leasehold property to the value of the agreed sales price which completed post year-end. Impairment charges were also included to write off computer equipment that was replaced during the year and for office furniture that was obsolete due to office closures during the year. All of the above assets are used for charitable purposes. ## **Notes to the financial statements** ## **For the year ended 31 March 2025** ## **14 Debtors** |Accruals
Deferred income (note 16)
Trade debtors
Other debtors
Prepayments
Accrued income
Taxation and social security
**Creditors: amounts falling due within one year**
Trade creditors
Other creditors|**2025**
**£**
**144,340**
**268**
**68,007**
**512,058**
**724,673**
**2025**
**£**
**206,397**
**113,588**
**24,850**
**382,780**
**170,986**
**898,602**|2024
£
248,170
-
29,595
253,116
530,881
2024
£
147,789
105,950
6,255
499,086
135,041
894,121| |---|---|---| ## **15 Creditors: amounts falling due within one year** ## **16 Deferred income** Deferred income comprises contract income invoiced in advance that relates to delivery of services in future |Balance at the beginning of the year
Amount released to income in the year
Amount deferred in the year
Balance at the end of the year|**2025**
**£**
**135,041**
**(135,041)**
**170,986**
**170,986**|2024
£
274,837
(274,837)
135,041
135,041| |---|---|---| ## **Notes to the financial statements** ## **For the year ended 31 March 2025** ## **17a Analysis of net assets between funds (current year)** |**Net assets at 31 March 2024**
Tangible fixed assets
Intangible fixed assets
Net current assets
**Net assets at 31 March 2025**
**Analysis of net assets between funds (prior year)**
Intangible fixed assets
Net current assets
Tangible fixed assets|General
unrestricted
£
849,341
168,928
(532,234)
**486,035**
General
unrestricted
£
945,971
228,093
(300,940)
**873,124**|Restricted
£
43,400
-
838,349
**881,749**
Restricted
£
43,400
-
372,967
**416,367**|**Total funds**
**£**
**892,741**
**168,928**
**306,115**
**1,367,784**
**Total funds**
**£**
**989,371**
**228,093**
**72,027**
**1,289,491**| |---|---|---|---| ## **17b Analysis of net assets between funds (prior year)** ## **Notes to the financial statements** ## **For the year ended 31 March 2025** **18a Movements in funds (current year)** |**Total restricted funds**
**General funds**
**Total funds**
**Total unrestricted funds**
South West
Northern Ireland
Volunteering & training
National Lottery Community Fund -
RC England Wide - Choice & Access
for Bereaved People
National Lottery Community Fund
(National Lottery Community Fund
England)
**Restricted funds:**
Cooperative Group- Connecting
Communities
National Lottery Community Fund -
Reaching Communities/Partnerships -
Men in Grief
National Lottery Community Fund -
Empowering Young People 3 -
Somewhere for Us, Northern Ireland
**Unrestricted funds:**
Midlands
East & London
North
Wales|At 1 April
2024
£
240,978
-
-
-
-
-
-
175,389
-
-
-
-
416,367
873,124
873,124
1,289,491|Income &
gains
£
250,000
146,935
905,867
124,227
149,469
6,000
107,599
104,487
337,080
137,044
98,707
559,736
2,927,151
3,501,555
3,501,555
6,428,706|
Expenditure
& losses
£
(439,967)
(62,414)
(360,957)
(73,310)
(149,469)
(6,000)
(98,599)
(229,385)
(261,080)
(122,145)
(98,707)
(559,736)
(2,461,768)
(3,888,645)
(3,888,645)
(6,350,413)|
Transfers
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-|**At 31 March**
**2025**
**£**
**51,011**
**84,521**
**544,910**
**50,917**
**-**
**-**
**9,000**
**50,491**
**76,000**
**14,900**
**-**
-
**881,749**
**486,035**
**486,035**
**1,367,784**| |---|---|---|---|---|---| The narrative to explain the purpose of each fund is given at the foot of the note below. ## **Notes to the financial statements** ## **For the year ended 31 March 2025** **18b Movements in funds (prior year)** |**Total restricted funds**
**Revaluation reserve**
**General funds**
Home Office Ministry of Justice- Grief
Inside
London & South East
Children & Young People
South West
Northern Ireland
Midlands
**Total funds**
Cooperative Group- Connecting
Communities
**Unrestricted funds:**
Restricted to Local Branches
Training Courses
Wales
Armed Forces Covenant Fund
Together in Force
**Total unrestricted funds**
**Restricted funds:**
National Lottery Community Fund -
RC England Wide - Choice & Access
for Bereaved People
Institute of Cemetery & Crematorium
Management (ICCM)
National Lottery Community Fund
(National Lottery Community Fund
England)
Supporting Men in Grief- Severn Trent
Norfolk
North East|At 1 April
2023
£
184,883
-
-
-
7,262
-
6,163
14,894
32,364
8,794
187,657
1,000
2,205
-
186,790
11,546
-
643,557
69,555
2,129,362
2,198,917
2,842,474
|Income &
gains
£
250,000
7,987
185,000
629,273
7,495
7,299
-
491,391
24,857
231,609
508,622
532,891
-
201,511
244,142
718,344
50,000
4,090,421
-
2,310,805
2,310,805
6,401,226|
Expenditure
& losses
£
(193,905)
(7,987)
(185,000)
(629,273)
(14,757)
(7,299)
(6,163)
(506,285)
(57,221)
(240,403)
(520,890)
(533,891)
(2,205)
(201,511)
(430,932)
(729,890)
(50,000)
(4,317,612)
-
(3,636,598)
(3,636,598)
(7,954,210)|
Transfers
£
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
(69,555)
69,555
-
-|**At 31 March**
**2024**
**£**
**240,978**
**-**
**-**
**-**
**-**
**-**
**-**
**-**
**-**
**-**
**175,389**
**-**
**-**
**-**
-
**-**
**-**
**416,367**
**-**
**873,124**
**873,124**
**1,289,491**| |---|---|---|---|---|---| ## **Purposes of restricted funds** Cooperative Group- Connecting Communities - the project supports, resources and inspires communities to support community members following a bereavement. National Lottery Community Fund - RC England Wide - Choice & Access for Bereaved People - the two-year project aims to ensure that bereaved people are able to access a range of bereavement support options no matter where they live in the country. National Lottery Community Fund (National Lottery Community Fund England) – Awards for All funding across England supported local branches to provide bereavement services in their local area. National Lottery Community Fund - Reaching Communities/Partnerships - Men in Grief – the two-year project reaches out to support men in Birmingham and the Black Country that have suffered grief or loss. ## **Notes to the financial statements** ## **For the year ended 31 March 2025** National Lottery Community Fund - Empowering Young People 3 - Somewhere for Us, Northern Ireland – the three-year project provides support to bereaved young people to enable them to have a healthy emotional outlet and provides them with the tools they need to be stronger emotionally and become more resilient. Volunteering & training – funding was received during the year to be used to provide training for our bereavement volunteer teams. Regional funding – funding from statutory sources and trusts and foundations during the year was used to provide local bereavement services across the England, Wales and Northern Ireland. ## **19 Operating lease commitments payable as a lessee** The charity's total future minimum lease payments under non-cancellable operating leases is as follows for each of the following periods |Less than one year
Between two to five years
Over five years
|**2025**
2024
**£**
£
**14,981**
38,812
**-**
11,785
**-**
-
**14,981**
50,597
Property|**2025**
2024
**£**
£
**-**
-
**-**
-
**-**
-
**-**
-
Office Equipment & Motor
Vehicles| |---|---|---| ## **20 Legal status of the charity** The charity is a company limited by guarantee and has no share capital. The liability of each member in the event of winding up is limited to £1. ## **21. Post balance sheet event - sale of Richmond** The sale of the registered office at Richmond included in fixed assets on the Balance Sheet at 31 March 2025 completed on 25 July 2025. 41 Annuol Report ond Accounts 2024125 Thank you We extend our heartfelt thanks to each and every one of our incredible supporters, volunteers and funders. Your continued generosity, time, and commitment have made our work possible. Celebrating our volunteers Our supporters, funders and donors Cruse's strength comes from our local footprinl, our national delivery and the passion and commitment of our volunteers and staff. At Cruse we believe bereaved people should not be alone in their grief. Thank you to all our funders and donors for your life-changing support. To our amazing volunteer community- thank you. 3,364 individuals gave their own time to support people through one of the most painful times in life. Funding, donations and legacies to Cruse are vital for our charity to continue to provide expert bereavement and grief support and information for bereaved people. Thank you to our specialist trained Bereavement Volunteers who provided support through one-to-one and group sessions,. our helpline volunteers who responded to calls and emails., all Ihose who shared their experiences through Cruse's advisory panels- social media and communicalions volunteers- and volunteers in local communities and branches across England. Wales and Northern Ireland who fundraised for Cruse and bereaved people. We would like lo thank all our funders and partners who share our ambition and values and who provided essential support for bereaved adults, children and young people. Thank you to all those who kindly donated lo Cruse and everyone who fundraised to help others coping with grief and bereavement. I will be running a marathon for Cruse. When l arn finding training hard I have been thinking about how much Cruse helped me, and how the money I raise will hopefully help someone else to have the support I did. ?? OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 42 Annuol Report Und A¢¢ounts 2024125 Personal Stories We are extremely grateful to all those supported by Cruse who have kindly shared their stories about grief and bereavement with us. Sharing stories can help others feel less isolated. Thanks also to those who took part in surveys and panels. Your feedback and insight helped us develop our services and new information resources. Stories have been shared on Cruse's website and via social media. More stories are available on our website al cruse.org.uk. Jane's Story 'My husband, Seb, died of a heart attack . he was jusl 46 years old. It was a complete shock. Whilst the practical and emotional support from friends and family was appreciated, I also really needed someone who had a clearer understanding of the impact of grief to talk to so I could process and understand. A friend recommended that I speak to Cruse. There is so much admin related to someone dying.. it was on me to manage the funeral and contacl countless companies. I was also supporting his daughter who had lost her Dad at 23. But al the same time, my body was jusl shutting down, I didn't feel the need to eat or drink water. Being able to talk Ihrough all of that with someone who understood made me feel more 'normal' _ il was like an anchor. The conversations wilh Cruse, really helped me start to process." OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES 43 Annual Report and Accounts 2024/25 Stuart's Story -my life was shattered when my eldest son died by suicide at the age of 32. A devastating loss that changed everything in an instant. It was my GP who first suggested Cruse and rang the helpline for me. Thal was the first time I had spoken to anyone outside of my family aboul how I felt. It was a lurning point. When I met with the Cruse volunteer Ihere was no pressure, no judgement- just quiet understanding and compassion. I could say exactly what was in my heart, things I was too afraid to share with my wife or my other sons, who were also drowning in Iheir own grief. Over the course of my sessions, I slowly learned how to process my pain, how to exist in a world without my son." Sarah's story -my husband, Carlos, was 51 when he passed away. At the time, I remember jusl thinking it doesn't happen to you, il happens lo others. But il does happen. You look for answers after you lose someone, as to why them, why me. Carlos was so fit and healthy, he went lo the gym every morning at 6am and was in amazing shape, but he died of a haemorrhagic stroke. The support sessions I had through Cruse helped me to realise Ihat sometimes there are no answers. In life Ihere's a lot of things you just can'l control. After I finished my sessions with Cruse, I felt like I had this incredible support and I didn't pay a penny for il. I thought'what can I do?" That was when we decided to start fundraising for Cruse." OVERVIEW STRATEGIC REVIEW GOVERNANCE FINANCIALS THANKYOU PERSONAL STORIES GruEe Bereavement Support We help people through one of the most painful times in life - with bereavement support, information and campaigning. uf&nrfdffi& Cruse Bereavement Support PO Box 800, Richmond, Surrey TW9 1RG Call: 0808 808 1677 Email: info@cruse.org.uk www.cruse.org.uk Registered Charity No. 208078 A Company Limited by Guarantee No. 638709 Registered Office." 5 Kew Road, Richmond Twg 2PR