NEIGHBOURCARE NEW MILTON Charity Number: 1201786 Company Number: CE031287 REPORT AND ACCOUNTS Year ended 31st December 2025 NEIGHBOURCARE NEW MILTON CONTENTS OF THE ACCOUNTS for the ear ended 31st December 2025 Trustees, Annual Report Income & Expenditure Account Balance Sheet 9-13 Notes to the Accounts 14 Independent Examiner's Report ## **Trustees’ Annual Report** 1 January 2025 to 31 December 2025 ## **Neighbourcare New Milton** A Charitable Incorporated Organisation incorporated in England ## **Reference and Administrative Information** Charity Name: Neighbourcare New Milton Charity Registration Number: 1201786 Company Number: CE 031287 Principal Office: 15B Whitefield Road New Milton Hampshire BH25 6DE Charity Trustees: Mrs M Morgan Chair Mrs J S Driver[§] Vice Chair Mrs W K Beaumont Charity Secretary 26/04/25 to 03/08/25 Mr D J Scillitoe[†] Charity Secretary to 25/04/25 and from 04/08/25 Mr N John Treasurer to 07/07/25 Mr D Whittington 16/06/25-30/06/25 Senior Management Team: Mr D Whittington Operations Manager to 31/3/25 and from 01/07/25 Mrs J Gadsdon Office Manager 10/03/23-31/08/25 Mr R Beaumont Office Manager from 08/12/25 Mrs P Duncan Treasurer from 04/08/25 Management Committee: Mrs M Morgan Chair Mrs J S Driver Vice Chair Mr N John Mrs P Duncan Mr D Whittington Mrs S Lafferty Meeting Secretary Mrs W K Beaumont Mr D J Scillitoe Mr N Larking To 22/07/2025 Mrs S Moreton Mr J Holt To 22/07/2025 Bankers: Lloyds Bank plc, Victoria Branch Independent Examiner: David Shores & Co Limited - Resigned from 25/04/25 to 04/08/25 - § Resigned from23/06/25 to 04/08/25 ## **Objectives and Activities** ## Purpose 1. The purposes of the charity are set out in the Constitution and are to relieve persons resident in the Parish of New Milton and surrounding areas (“the Area of Benefit”) who are in need by reason of their age, disability, poor health, social isolation or poverty. ## Activities 2. The main activities of the charity are the provision of volunteer transport facilities and related support for health or wellbeing related appointments, or local shopping assistance, for those who have special need of that provision because they are elderly, disabled, or by reason of poor health or living in isolated areas where there are no public transport facilities, or no affordable private transport. ## Main Achievements 3. In the 12 months from January to December 2025, there were 1884 transport trips undertaken, of which 1804 were for health or wellbeing related appointments. Some 180 booked trips were cancelled by the clients and 114 booked trips were cancelled by the hospitals. In addition, 104 bookings were declined as a result of transport unavailability. 4. The charity provides access to scarce, unavailable or unaffordable transport, including: - a. collection from and return to home for health or well-being related appointments or local shopping assistance; and - b. support for appointments and shopping by accompanying the beneficiary and remaining with them or returning to collect them. ## Public Beneft 5. The Trustees have paid due regard to the Charity Commission’s guidance on public benefit in deciding the activities undertaken by the charity during the year. The trustees are satisfied that the information provided in the report and accounts meets the public benefit reporting requirements. 6. The service provided is justified on the basis of disadvantage resulting from the beneficiary’s characteristics or circumstances. Elderly clients mostly do not drive, have limited fixed income and are often living where there is no public transport. Disabled clients are unable to access public transport and often hospital transport is unavailable at reasonable times or at all. Clients must reside in the area of benefit and may be referred to the organisation by a GP or social services. The organisation has a Policy on Eligibility Assessment, which sets out applicable criteria. 7. The Trustees confirm that they have complied with the requirements of section 4 of the Charities Act 2011 to have due regard to the public benefit guidance published by the Charity Commission for England and Wales. ## Contribution made by volunteers 8. The charity receives help and support in the form of voluntary assistance in performing its objectives and administering the charity. 9. At the end of the reporting period, there were 32 volunteer drivers and 12 volunteer office workers. 10. The roles of Treasurer, Charity Secretary and Meeting Secretary are volunteer positions. All Trustees are volunteers. ## **Financial Performance** ## Financial review 11. The Statement of Financial Activities shows a net deficit of £4,072 for the year and reserves of £51,594. The Balance Sheet shows net current assets or working capital of £51,594. ## Policy on reserves 12. The charity is required to ensure that free monies are available in each financial year to meet any reasonably foreseeable contingency. During the year the Trustees assessed the risks associated with maintaining the existing client services and determined that reserves of £32,500 were required to maintain these services for the foreseeable future. This represents approximately 24 months’ working capital. ## Principal funding sources 13. Fees are received for transport services. Donations and legacies are also received. 14. The fee is variable based on the average distance travelled to the appointment and return plus an administration charge. No fee is charged for the volunteer driver's time. A reduced fee may be charged for high frequency appointments, such as for cancer or renal treatments, at the discretion of the Trustee Board. 15. The fee is based on HMRC mileage allowances for drivers using their own vehicle, plus a small administration charge, and is significantly less than taxi services. No other comparable services are available in the Parish of New Milton. Receipts can be given to a client if required so that they may reclaim costs from the NHS or the hospital if they are in receipt of certain government benefits. 16. No government or third-party grants have been applied for or received in the reporting period. ## Investment policy and objectives 17. As provided for in paragraph 4 of the Constitution, in furtherance of its objects, and for no other purposes, the charity has the power to invest monies of the charity not immediately required for its purposes in such investments, securities or property as may be thought fit, subject nevertheless to such conditions and consents as may at the time be imposed or required by law. 18. The Trustees consider it appropriate to invest cash to achieve a return on that investment to further the aims of the charity. This will be done by seeking a financial return within the operational constraints and level of risk considered acceptable to the Board. ## Risk management 19. The charity is committed to ensuring adequate risk management practices are in place to protect the assets of the charity and the fulfilment of its objectives. 20. The charity’s policy on risk management is to — - a. meet the requirements of the Charity Commission’s Accounting and Reporting by Charities in accordance with the Charities Statement Of Recommended Practice (SORP) (FRS 102); and - b. embed risk management in the day-to-day business by continually monitoring the risk environment of Neighbourcare services and work collaboratively to identify new risks or changes to existing risks and their successful mitigation. 21. The Trustee Board has a Data Protection Policy and, as a data controller, is fully committed to compliance with the requirements of the UK General Data Protection Regulation (UKGDPR), Data Protection Act 2018 and any successor legislation. 22. The charity follows procedures which aim to ensure that all employees and volunteers, and others who have access to any personal data held by or on behalf of the organisation, are fully aware of the data protection legislation, recognise their responsibilities, and abide by their duties, for the handling of personal data in accordance with the data protection legislation. 23. The Operations Manager (OM) is the charity’s Data Protection Officer and is responsible for data protection compliance and for leading and monitoring policy implementation. ## **Structure, governance and management** ## Governing document 24. The governing document of the charity is its Constitution, which is a Charitable Incorporated Organisation (CIO), based on the Charity Commission's Foundation Model. The organisation has no separate members from its charity trustees (meaning the trustees are the members). This organisation is not subject to the Companies Act as such but to The Charitable Incorporated Organisations (General) Regulations 2012. It is also governed by The Charities Act 2011, the Charities Act 2011 (Charitable Incorporated Organisations) (Constitutions) Regulations 2012 and the Charitable Incorporated Organisations (Insolvency and Dissolution) Regulations 2012. 25. The CIO was registered as a charity on 31 January 2023 and commenced operations on 1 July 2023. ## Recruitment and appointment of trustees 26. Trustees of the charity are elected from the local community and surrounding areas. An appointment group, made up of Trustees, the Operations Manager, the Charity Secretary and chaired by the Chairman is established to oversee the elections process for Board appointments. A separate process agreed by the Trustee Board is followed for the election of the Chair and Vice Chair. 27. No other persons or bodies external to the charity are entitled to appoint persons to the Trustee Board. ## Induction and training of trustees 28. Newly appointed Trustees are provided with a programme for induction to the charity with access to training courses (where available) and mentoring by established trustees (where appropriate). ## Organisational structure 29. The charity is governed by its Trustee Board which is responsible for setting the strategic direction of the organisation and the policy of the charity. The Trustees carry the ultimate responsibility for the conduct of the charity and for ensuring that the charity satisfies its legal and contractual obligations. Trustees meet as a minimum twice yearly and delegate the day-to-day operation of the organisation to senior management and the Management Committee. The Trustee Board is independent from management. 30. A register of Trustees’ interests is maintained at our Principal Office. ## Relationship with related parties 31. The charity is a member of the Hampshire Good Neighbours Network, which provides a framework for good governance and support. The Trustee Board independently determines operating policies. ## **Chairman’s Report** 32. The past year has been somewhat challenging. Unfortunately, in August last year we had to say goodbye to our Office Manager, Julia Gadsdon, who resigned because of ill health and David Whittington came back to cover this post until we could find someone else to take over. Recruitment of drivers has proved ever more difficult, which has a knockon effect for the ladies in the office not being able to fulfil each request which no one likes to do. 33. Our thanks, once again, go to David Whittington for stepping in and helping in our hour of need. Thanks also go to all volunteers, trustees, office ladies and drivers for their contribution (also going the extra mile when needed) towards the continued success of the charity. 34. In August we signed a new 5-year Lease with our Landlord at a rental of £720 per month inclusive of VAT. The rent will be reviewed after a period of 30 months. 35. To conclude I am pleased to report that in December Richard Beaumont joined us as Office Manager. With recruitment beginning to improve the future of the charity looks to be back on track. The Trustees’ Annual Report was approved at the Board Meeting on 8 April 2026. Signed on behalf of the charity’s trustees Signature ……Marie Morgan ………………………………………………… Date ………..……08/04/26……………………………………………………. hbourtare New Milton nt of Imtome and Ex enditure for the 31$1 December 2025 stat eriod ended Total Funds Total Fund5 0110112025 0110711024 to to Unrestriued Funds Restrlrted Funds Note 3111212025 3111212024 Incoming resour¢e5 IncominE rÈsource5 Irom generèted funds Voluntary Income Artivitie5 forgeneratingfunds Investmeni Income Other incoming resource5 4,079 37,626 944 4,079 37.626 944 4,593 36.750 1,201 Total incoming resources 42,648 42,648 42,554 Resources Expended Charitable Activities Governance Cust Total resources expended 23.372 23,348 46.720 23,372 23.348 46,720 25.747 24.348 50,095 Net loutgoingl/incoming resource5 beforÈ other recognised gains and losses 14.0721 17,5411 Other recognlsed galnsllosses ILosse5llgain5 on investment a55ets Net Movement in lufids 14.0721 14.0721 17.5411 Total funds brought forward 55.666 55.666 63.207 Total funds carried fonNard 51,594 51.594 55.666 All incoming resources and resources expended derivE from continuinÉ activitie5. The notes on pages 9- 13 form an integral part of these financial statement5. Page 7 Nei hbO￿TC￿re New Milton Statement of Asset$ and Liabillties as at ihe Perlod End 315t Detember 2025 31st December 2025 31st December 2024 Notes Unrestricted Restrirted Unrestrlct¢d R98trlcted Funds Funds Fund3 Funds Foxed Assets Tangible Assets 184 Cvryent Assets Debtors 2,828 42.416 7,640 52,883 594 51,493 5,372 57,459 InvestrnentS Cash at bank and in hand io Creditors.. Amounts falling due within one year li 11,4731 11,7931 Net Current Assets 51,410 55,666 Net Assets 51,594 55,666 The funds of the charitv: Unrestricted funds Brought forward Movement in year Carrled Forward 55,666 14,0721 51,594 63,207 17.5411 55.666 Total charlty funds 51,594 55,666 Approved by the Trusl8e5 on Mrs M Morgan- Trustee Thè notes forrn an integral part of these financial stat8ments P8ge 8 Nel hbourcare New Mllton Notes to the Financial Statement5 for the PerSod Ended 31st December 2025 Accounting polScies al Basis of Preparation The financial statements of the charitable organisatlon, which is a public benefit entitv under FRS 102, have been prepared in accordance with the Charities SORP IFR5 1021, Accounting and Reportin8 by Charities. Statement of Recommended Prattite applicable in the UK and Republic of ITeland IFRS 1021 (effective l January 20191,, Financial Reporti118 standard 102 'and The Financial Reporting Standard applicable in the UK and Republic of Ireland,. The financial statements have been prepared under the historical cost convention with the exception of investments which are included at rnarket value. bl Going Concern of 30th June 2L723 all operations of Neighbourcare New Milton (non CIOI were tranferred to Neighbourcare New Milton ICIOI with the Charity Commission registration number 1201786 and company number CEO 031287. The charity will carry on the same work under ihis new framework along Wlth the Same Management Committee. The Trustee5 believe that the new Incorporated charity is well placed to manage its busines5 risks successfully, despite the current uncertain economic outlook. and have reasonable expectation that the charity ha5 adequate resources to continue in operational existerice for the lorseeable future. Thus the accounts continue to adopt the going concern basis of accounting. cl Fund accounting policv Unrestricted income funds are general funds that are available for use at the trustee's discretion in furtherance of the objectives of the charity. dl Incoming resources Donations are recognised where there 15 entitletTTrent, certainty of receipt and the amount can be measured with sufficient reliability. Income dèrived from event5 IS recognised a5 earned (that is, as the related goods or service5 are provided). Investment income is recognised on a receivable basis. Income from charitable activities includes income recognised as earned las the related goods OT Services are providedl under contraci. el Resources expended Liabilities are recognised as Soon as there is a legal ctsnstructive obligation committing the charity to the expenditure. All expenditure is atcounied lor on an accTuals basis and has been classified under headin6s that aggregate all costs related to the category. Charitable expenditure comprises of those costs incurred by the charity in the delivery of its activities and services for its beneficiaries. It includes both costs that can be allocated directly to such activitie5 and those costs of an Indirect nature necessary to support them. fl Go¥ernaneÈ costs Governance costs include costs of the preparation and examination of the statutory accounts. the costs of trustee meetings and the cost of any legal advice to trustees on govèrnance or constitutional matters. Page 9 Nei hbourcare New Milton Notes to ihe Financial Statements for the Pertod Ended 31st December 2025 gl Value Added Tax IVATI Value added tax is not recoverable by the charity and a5 such 15 included In the relevant costs in the statement of financial activitie5. h) VAT Registratlon- Not Registered The various categories of funding are a55e55ed èÈainst the VAT rule5 fof inclusion or exclusion in calculating the total VATable Inc(>me. The VATable tncome Is reviewed against the VAT re8lStration threshold Dn a rollin8 monthly basis. il Tan8ible Fixed Asset5 Indivldual fixed assets are inltSally recorded at C051, le55 subsequent accumulated depreciation and impairment. Oepreciation is provided at the following annual rates in order to write off each asset over its estimated useful life. Colnputer equipment 3 years straight ITne jl Current Assets Current asset5 investments are stated at market value in line with the Charities SORP. Any movement in value is reflected in the 5tatÈment of financial activities as other recognised gains/llossesl. kl Leaslng commitments Rentals paid under operating leases are charged to profit and loss on a Straight line basis over the periiod of the le35e. 0110112025 to 3111212025 0110712024 to 3111212024 Unre5trirted FLtnds Restrlrted Funds Voluntary Income Donations and Legacie5 Legacies Donations Grants received Collection Boxes 1,000 2,715 1,606 2,822 2,715 364 4,079 364 4,079 165 4,593 Activities for 8eneratin8 fvnds Volunteer Driver Service Admini5trètion charge 23,665 13,961 37.626 23.665 13,961 37,626 23,610 13,153 36,763 Investment Income Interest on cash depusits Investment sncome 944 944 1,201 944 944 1,201 Pa8e 10 Nei hbourcare New Milton Notes to the Financial Statements for the Period Ended 31st December 2025 0110112025 to 0110712024 to 3111212024 Total Ttstal resources Èxpèndèd Unrestricted Funds Restricted Funds 3111212025 Total Charitable activitie5 Reimbursement of driver's vehicle costs Medical journeys 23,372 23,372 25,747 23,372 23,372 25,747 Dlrect tosts Employment Costs EstablTshment costs Cleaning Telephone and Internet Electricity Postage and Stationery Advertising and awareness Independent examiners fee AGM Expenses Bank charges Depreciation charge Miscellaneous Expenses 11,247 8,431 11,247 8,431 10,965 8,438 1,152 830 515 90 497 179 1.152 830 1,013 528 515 90 497 179 1.150 1,300 616 64 92 313 23,348 92 313 23,348 263 24,347 Tru5tees' remuneration and expenses During the year, 3 trustees were reimbursed for mileage of £1,252 for volunteer transport trips carried out on behalf ol the charity. None of the trustees have been paid any remuneration or received any other benefit5 from an employment with their charity or a related entitv. Employees remuneration 011011202S to 3111212025 0110712024 to 3111212024 The average number of per50n5 employed by the charity during the period wa5 35 follow5.. Charitable attivities Number No employees received employee benefit5 lexcluding employer pension c05tsl for the reporting period of more th3n £60,000. Page 11 Nei hboLtrcare New Milton Note5 to the Financial Statements for the Perlod Ended 31st December 2025 FSxed assets Computer equipment Cosr At l January 2025 Additions At 310ecember 2025 789 276 1,065 DEPRECIATION At l January 2025 Charge for v@ar At 310ecember 2025 789 92 881 NET BOOKVALUE At 31 December 2025 184 At 31 December 2024 Current assets: Debtors as at 3111212025 asat 3111212024 Rent dèposit Accrued income 594 2,234 2,828 594 594 10 Current assets: Investments 35at asat 3111212024 3111212025 Bank Deposit 42,416 51,493 11 Credltors asat 3111212025 asat 3111212024 Tax and social securitv Other creditors Accruals 313 982 498 1,793 945 520 1.473 12 Related parties There have been no related party transèrtions in the reporting period. 13 Controlling Entity The charity 15 contiolled by the trustee5. Page 12 Nei hbourcare New Milton Notes to the Fin3ncial siatements for the Perlod Ended 31st December 2025 Leasing A8reements The Charity entered into a lease for it5 premises for a period of five years. The lease Is cancellable with a commitrnent of four months rent amounting to £2,880. Pa8e 13