## **Hummingbird Cancer Support Group** ## **INTRODUCTION** ## **Hummingbird Cancer Support Group (HCSG)** Hummingbird Cancer Support Group (HCSG) o�ers a varied support system and is a pioneer within the local community of Bishop’s Stortford. Registered as a charity in 2022, Hummingbird provides innovative support through a holistic approach. Our services address individuals' emotional, practical, and social needs, empowering members to take control of their clinical treatments and holistic well-being. We o�er stress management techniques through meditation workshops and additional classes such as mindful movement and breathwork, green light energy realignment, and seated exercise to music. are fundamental to delivering both physical and emotional support. We understand the demands of living with cancer and provide practical advice by signposting expert resources. By o�ering support to members, their families and caregivers, we create an inclusive environment that acknowledges the interconnected impact of cancer on families. This year, we have enhanced our mental health focus by adding professional counselling services and hypnotherapy. Committed to building a strong, empathetic community, we ensure cancer patients and their families feel connected and supported. We collaborate with local healthcare providers, organisations and community groups to enhance the support network, making valuable resources and information more accessible. We recognise the importance of integrative care and actively engage with local Integrated Care Boards (ICBs). We invest in our trustee board and volunteer team by providing ongoing training for therapists and facilitators, ensuring high-quality support and e�ective group management. Our robust volunteer management and recruitment practices promote sustainability, growth, and resilience as the group develops. Ultimately, we consider the impact and inspiration we provide to our members. By sharing stories of survival and resilience, we foster hope and motivation creating a positive, supportive environment that significantly enhances the well-being of cancer patients and their families. By embodying these pioneering attributes, HCSG not only provides essential support to its members but also sets a benchmark for comprehensive, compassionate, and innovative cancer care within the community. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **MESSAGE FROM TRUSTEES** At the heart of our group is the belief that no one should face cancer alone. This year, we have continued to provide a safe, welcoming and compassionate space where people a�ected by cancer, patients, survivors, carers, families and friends can share experiences, find comfort and access valuable support. This year has been an exciting year of: - change due to a new venue - incredible achievements - growth in our awareness, hope and resilience in our mission. Initially, the Hummingbird Cancer Support Group expresses profound gratitude to its volunteer team, both past and present, extending heartfelt thanks to every individual for their unwavering support, loyalty, and commitment. Amidst recent changes, everyone has devoted additional time, resources, and innovative ideas. This trustee report underscores our collective e�orts in nurturing a cause we are deeply passionate about. The presence of such a support group in Bishop's Stortford is invaluable, and we are committed to enhancing our impact on the community. By collaborating closely with local community groups, social prescribers, and key cancer charities, we aim to raise awareness, maximise public benefit and make a meaningful di�erence in the lives of those a�ected by cancer and sustain our charitable endeavours. With gratitude, Sarah, Paula, Yvonne and David ## **Trustees** Trustee / Chairperson : Sarah Kerr Trustee / Secretary : Paula Hewlett Trustee / Treasurer : Yvonne Chequer Trustee : David Pursglove **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **CHARITY OBJECTIVES** ## **There are 3 main charitable objectives** ## **PROMOTE & PROTECT** To promote and protect the physical and mental health of su�erers of cancer in Bishop’s Stortford through the provision of holistic complementary therapies. ## **BENEFIT & SUPPORT** limited to age however some of the specific treatments may not be available to youths who attend unsupervised. This means under 18’s must be supervised by an adult. ## **RAISE AWARENESS** To advance the education of the general public in all areas relating to cancer through community publications, newsletters, social media, and training through workshops and talks. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **PUBLIC BENEFIT** We have conducted a comprehensive member impact survey to assess the e�icacy of our services. This survey aimed to solicit feedback from our members regarding the specific benefits they get from Hummingbird, as well as areas of improvement in our support and services. By engaging with our members, we sought to understand their current needs and preferences, thereby enhancing our ability to tailor our o�erings to better meet their requirements. analysed, resulting in a supplementary document that provides a detailed overview of the feedback received. As part of our reporting process, we have generated a visual word cloud to highlight key phrases and sentiments expressed by our members. This visualisation serves as a snapshot of the overarching themes identified through the survey responses, o�ering valuable insights into the aspects of our services that resonate most strongly with our members, as well as areas for further **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **Anonymous Service User Questionnaire – June 2025** **Purpose and Response Rate** – an anonymous questionnaire was conducted in June 2025 to assess service user satisfaction, impact, accessibility and areas for development. 22 responses were received. **Key Findings** – Overall feedback was exceptionally positive, with universal agreement that Hummingbird provides high-quality, emotionally supportive services in a safe and welcoming environment. - Satisfaction: - Expectations met: _22/22 (100%)_ - Emotional support and safety: _22/22 (100%)_ **Awareness and Reach** - The primary source of awareness was word of mouth (10 respondents **)** , significantly higher than all other channels combined. Other referral routes included local press, healthcare professionals, social media, community events, and posters. **Trustee insight** community trust. **Most Valued Aspects of Hummingbird** - Therapies and treatments: 15/22 - Social connections and friendships: 10/22 - Peer support with shared cancer experiences: 6/22 Qualitative feedback consistently described Hummingbird as a safe haven, providing compassion, understanding, and a sense of normality during treatment, recovery, and bereavement. ## **Areas for Improvement:** - 14/22 respondents (approximately two-thirds) had no suggestions for improvement. - Where suggestions were made, they focused on: - Talking therapies or small facilitated support groups - Quieter treatment spaces - Transport support - Outdoor or wellbeing activities (e.g. walking, meditation) These represent incremental enhancements rather than fundamental concerns. ## **Accessibility and Venue Change** - 11/22 respondents reported barriers since the venue change; 11/22 reported no barriers. - Key issues raised: increased travel distance, transport and parking di�iculties and road conditions. - Some respondents noted positive aspects of the new venue, including parking and atmosphere. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** **Overall Impact -** Testimonials emphasised the life-changing emotional and social impact of Hummingbird, particularly in addressing isolation and the lack of emotional support within statutory health services. Several respondents stated they actively recommend Hummingbird to others. **Conclusion** emotionally safe services, with outstanding satisfaction levels. Feedback provides trustees with clear reassurance of organisational e�ectiveness and highlights a small number of practical considerations for future planning. ## **LOOKING AHEAD** As we look to the next year, our focus will be: - Expand outreach to raise awareness of the help and support we o�er. - Explore new ways to deliver support, both face-to-face and online, to reach those unable to attend our sessions in person. - Ensure volunteers have access to training and funding opportunities to maintain and develop their skills. - Strengthen partnerships with health and wellbeing professionals to o�er a broader range of services. - Expand the range and variety of treatments and workshops to enhance member’s overall experience. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **VOLUNTEER CONTRIBUTION** The Hummingbird Cancer Support Group encompasses three distinct volunteer roles, each integral to our cause: ## **Trustee Board** : decisions and operational aspects. The flexible role entails tasks such as sponsorship discussions, volunteer coordination, policy review and organising awareness-raising events. Currently, our trustee board consists of four dedicated volunteers. ## **Client Support Team** : Responsible for the day-to-day operations, the Customer Support Team handles client registrations, appointment scheduling, financial matters, volunteer management, and session logistics. They warmly welcome attendees and facilitate a comfortable environment, encouraging social interactions with refreshments. ## **Therapist Team** : Comprising skilled holistic therapists, this team o�ers a diverse range of complementary treatments. While not limited to specific therapies, all services are complementary to medical treatments and oncology advice. Obtaining GP consent and client agreement is essential before commencing any treatment. Volunteers are the lifeblood of HCSG, infusing every aspect of our work with passion, dedication, and a strong sense of community. These individuals, our unsung heroes, generously contribute their time, skills, and empathy to support those a�ected by cancer in our community. Their invaluable contributions extend beyond administrative tasks and therapy sessions, providing crucial emotional support and creating a nurturing environment where individuals feel heard, understood, and valued during challenging times. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **VOLUNTEER CONTRIBUTION** Volunteers at Hummingbird Cancer Support Group play an indispensable role in both raising awareness and generating funds for our cancer support service. Through a variety of initiatives including community outreach events, fundraising campaigns, and e�orts to champion the cause, they strive to educate the public on crucial aspects of cancer, ranging from prevention to available treatments and local resources. Their unwavering passion and dedication serve as a catalyst, inspiring others to join the cause and significantly expanding the charity's impact and outreach. Moreover, volunteering at Hummingbird o�ers individuals a deeply enriching experience, fostering personal growth, skill enhancement, and meaningful connections with like-minded individuals united by a common purpose. Many volunteers derive immense satisfaction from the knowledge that their e�orts are directly improving the lives of others, often extending their altruism far beyond their initial commitment. We continue to actively seek volunteers to join our team. We introduced our Volunteer Management System (VMS) featuring a fully integrated Volunteer Induction Platform (VIP) in 2024, which enables us to continue to improve our volunteer experience. This comprehensive system enables us to securely store volunteer data, qualifications, and records in compliance with data protection policies. Additionally, it facilitates streamlined training and induction processes, ensuring a more e�icient and professional volunteer journey for all involved. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **MEASURING ACHIEVEMENTS** We measure our achievements through various metrics and indicators to ensure accountability, e�ectiveness, and impact. Here are some ways we evaluate our progress: ## **Quantitative Data** : We track numerical data such as the number of volunteers recruited, the amount of funds raised, the attendance at events and workshops, and the reach of our awareness campaigns. ## **Qualitative Feedback** : through surveys, interviews, and testimonials. This feedback provides insights into the quality of our services, the satisfaction of our stakeholders, and areas for improvement. ## **Outcome Evaluation** : We assess the outcomes and impacts of our initiatives by examining changes in behaviour, attitudes, and knowledge among beneficiaries. For example, we may measure improvements in the mental well-being of cancer patients participating in our workshops or increases in cancer awareness among the general public. ## **Partnership and Collaboration** : We evaluate the strength and e�ectiveness of our partnerships and collaborations by assessing factors such as mutual benefit, alignment of goals, and the achievement of shared objectives. ## **Long-Term Impact** : We consider the long-term impact of our e�orts on individuals, communities, and society as a whole. This includes factors such as improvements in health outcomes, changes in policy or practice, and the sustainability of our interventions over time. By employing these measurement approaches, we ensure our achievements are meaningful, sustainable, and aligned with our mission of supporting everyone a�ected by cancer. ## **Key Achievements** - treatments from the previous year. - Introducing hypnotherapy and manual lymphatic drainage services, enhancing the range of therapeutic options available to clients. - Holding educational workshops designed to inform, advise and empower members and their families. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** **Hummingbird Cancer Support Group** **MEASURING ACHIEVEMENTS (continued)** - Hiring space at Great Hadham Country Club, which has enabled us to maintain the same range and quality of services while significantly reducing accommodation costs, thereby improving our financial sustainability. - Cancer Support NPO of the Year winners. Prestige Awards for London and South-East England 2025/2026 **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **FINANCIAL STATEMENT** Income – our income comes from two main sources: - Donations raised from Clients at our weekly sessions  Other donations from Clients, local businesses and personal supporters and fundraising activities ## **2nd April 2024 to 1 st April 2025** Donations and Income Received Donations from Sessions £7,058.37 Other Donations £24,110.39 ## **Expenses and Payments** Our expenses for the year were: Venue Costs £13,113.61 Therapist costs £2,326.26 Other costs £6,553.73 Country Club where we benefit from lower costs. We can see the benefit this year for four months of the year and will see significantly reduced costs for future financial years. ## **Year End Bank Balance** £9,175.16 Added to our existing bank balance, we end the year with a healthy Bank Balance of £29,001 ## **Reserve Policy** It is good practice to keep money aside to protect the charity against any drops in income or allow it to take advantage of new opportunities. The reserve fund is made up of: Continuity fund: to bridge any possible delays in receiving promised grants Restructuring fund: used to cover any essential trading activities whilst sourcing income Dissolution fund: provides for the cost of dissolution should the charity be unable to continue The fund we hold is equivalent to 12 months budgeted trading activity. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **NEXT STEPS: FUTURE PLANS** The plans for Hummingbird revolve around expanding our reach, enhancing our impact, and fostering deeper connections within our community. Here are some key initiatives we are considering: **Geographical Expansion** : We aim to reach more communities and individuals by expanding our services to new geographical areas. This may involve running additional pop-up services or partnering with existing organisations to reach underserved populations. : We plan to diversify our o�erings to meet the evolving needs of our community. This could include introducing new support programs, workshops, or initiatives focused on specific aspects of cancer care, such as survivorship, palliative care, or mental health support. **Technology Integration** : Embracing technology will enable us to reach a wider audience and provide more accessible services. This may involve developing online support groups, online booking platforms and social media to facilitate remote access to resources and support. **Community Engagement** : We will continue to prioritise community engagement and involvement by organising awareness campaigns, fundraising events, and volunteer opportunities. Building a strong sense of community is essential for fostering support, resilience, and solidarity among those people a�ected by cancer. **Partnerships and Collaborations:** Strengthening partnerships with healthcare providers, research institutions, corporate sponsors, and other stakeholders will enhance our capacity to deliver highquality services and drive innovation in cancer care. **Sustainability Initiatives** : We are committed to ensuring the long-term sustainability of our organisation through strategic planning, financial stewardship, and diversification of funding sources. This may involve implementing sustainability initiatives, exploring grant opportunities, or engaging in social enterprise activities. : We will continue to advocate for policies and practices that improve cancer care, support cancer research, and address systemic barriers to care. By amplifying the voices of those a�ected by cancer, we can drive positive change at the local, national, and potentially international levels. Overall, our future plans for Hummingbird are guided by our commitment to providing compassionate, comprehensive, and empowering support to everyone a�ected by cancer, ensuring no one faces cancer alone. **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **CONCLUSION** Hummingbird in our mission to support those a�ected by cancer. This year has been marked by resilience, innovation, and unwavering dedication to our cause. Together, we have achieved significant milestones, from expanding our services to reaching new communities and fostering deeper connections within our network. Our commitment to providing holistic support remains unwavering, as we continue to evolve and adapt to meet the changing needs of our community. Through the tireless e�orts of our volunteers, partners and trustees, we have made tangible di�erences in the lives of individuals and families facing the challenges of cancer. Looking ahead to the future, we are inspired by the possibilities that lie ahead. With a renewed sense of purpose and determination, we will build on our successes, embrace new opportunities, and remain steadfast in our commitment to ensuring no one faces cancer alone. **If you're facing a recent cancer diagnosis, know that Hummingbird Cancer Support Group stands ready to support you every step of the way. We've assisted countless individuals on their journey, and we're here to extend our helping hand to you as well. Don't hesitate to reach out.** **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** ## **Hummingbird Cancer Support Group** ## **ACKNOWLEDGEMENTS** We extend our heartfelt gratitude to all who have dedicated their e�orts to our registered charity. This period has been dynamic, characterised by significant transformation. The Committee and Board of Trustees, comprising Sarah, Paula, Yvonne, and David wish to express their appreciation to: - Our dedicated volunteers, - Our generous contributors and donors. Additionally, we extend our thanks to the team at Great Hadham Country Club for their invaluable support and collaboration. ## **CONTACT DETAILS** **Hummingbird Cancer Support Group Charity Number: 1199955** ## **Register O�ice and Business Address:** Great Hadham Country Club Great Hadham Road Much Hadham Bishop’s Stortford SG10 6JE ## **Telephone:** 075101 78200 **Website:** www.hummingbirdcancersupport.org **HUMMINGBIRD CANCER SUPPORT GROUP 2024/2025** Charity number.. 1199955 HUMMINGBIRD CANCER SUPPORT GROUP Trustees. Report and Unaudited Financial Statements Foi The Yeai Ended l April 2025 Mansell & Co Chartered Certified Accountants 5 Ducketts Nvhurf South Street Bishops, Storttord Herttvrdshire CM23 3AR HUMMINGBJRD CANCER SUPPORT GROUP Contents Page Reference and Administration Infomation Trustees, Annual Report Jndependent Exainine15 Rq)ort Statement of Fin£mcial Activities Balance Sheet Notes to the Unaudited Financial Statements 6-10 HUMMINGBIRD CANCER SUPPORT GROUP Reference and Administration Information Trustees Sardh Kerr- Chair of Tmstees Paula Hewlett Yvoniie Chequei David Pursglove Charity registration number 1199955 Registered olllce address Great Hadh￿ Country Club Great Hddh£un Road MuLh H