## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **Contents**
||Page No.|
|---|---|
|Report of the independent examiner|2|
|Statement of Financial Activities|4|
|Balance Sheet|5|
|Notes to the accounts|6|
|Statement of Cash Flows|12|
**Independent examiner's report on the accounts**
## **Section A Independent Examiner’s Report**
|**Report to the trustees/**
**members of**
**On accounts for the year**
**ended**
**Set out on pages**|Resolve|
|---|---|
|||
||31 March 2024
**Charity no (if**
**any)**
1199084|
|||
|||
||I report to the trustees on my examination of the accounts of the above
charity (“the Trust”) for the year ended 31/03/2024.|
As the charity's trustees, you are responsible for the preparation of the **Responsibilities and** accounts in accordance with the requirements of the Charities Act 2011 **basis of report** (“the Act”).
I report in respect of my examination of the Trust’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination, I have followed all the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.
**Independent** The charity’s gross income exceeded £250,000 and I am qualified to **examiner's statement** undertake the examination by being a qualified member of the Institute of Chartered Accountants in England and Wales (ICAEW).
I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination which give me cause to believe that in, any material respect:
- the accounting records were not kept in accordance with section 130 of the Charities Act; or
- the accounts did not accord with the accounting records; or
- the accounts did not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a ‘true and fair’ view which is not a matter considered as part of an independent examination.
I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
**Signed: Name:** Alison Cook **Relevant professional** FCA (ICAEW) **qualification(s) or body (if any):**
**Date:** 16 September 2024
**Address:** 3 Westfield Avenue Harpenden Herts AL5 4HN
## **Section B Disclosure**
Only complete if the examiner needs to highlight material matters of concern (see CC32, Independent examination of charity accounts: directions and guidance for examiners).
**Give here brief details of any items that the examiner wishes to disclose** .
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **STATEMENT OF FINANCIAL ACTIVITIES**
|**Note**|**Year ended 31st March 2024**|
|---|---|
|**Income**
Donations
Fundraising& other income|**7,947**
**0**
**7,947**
91,491
**2,082**
**0**
**2,082**
700|
|Total Generated Funds
**Charitable activities: Grants**|**10,029**
**0**
**10,029**
92,191
**322,207**
**561,946**
**884,153**
861,447|
|**Total Income**
**3**|**332,236**
**561,946**
**894,182**
953,638|
|**Expenditure**
Fundraising
Charitable activities
Governance|**96**
**0**
**96**
96
**327,597**
**561,946**
**889,543**
807,674
**1,080**
**0**
**1,080**
960|
|**Total Expenditure**
**4**|**328,773**
**561,946**
**890,719**
808,730|
|**Net Surplus /(Deficit)**|**3,463**
**0**
**3,463**
144,908|
|**Funds brought forward**
**Net movement in funds**|**197,314**
**0**
**197,314**
52,406
**3,463**
**0**
**3,463**
144,908|
|**Total funds carried forward**|**200,777**
**0**
**200,777**
**197,314**|
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **BALANCE SHEET**
|**BALANCE SHEET**||
|---|---|
|**Note**
**Tangible Fixed Assets**
**6**
**Current assets**
**Debtors**
**7**
**Cash**|**As at 31st March 2024**|
|**Total Current Assets**
**Creditors: amounts falling**
**due within one year**
**8**|**268,244**
**194,578**
**462,822**
430,318
**-71,555**
**-194,578**
**-266,133**
-239,945
|
|**Net Current Assets**|**196,689**
**0**
**196,689**
190,373|
|**Total Assets less Liabilities**|
**200,777**
**0**
**200,777**
197,314|
|**Funds of the charity**
**Funds brought forward**
**Net movement in funds**|**197,314**
**0**
**197,314**
52,406
**3,463**
**0**
**3,463**
144,908|
|**Total Funds**|**200,777**
**0**
**200,777**
197,314|
Approved by behalf of the Board of Trustees
Peter Hebden Chair of Trustees
Deborah MacCormick Trustee
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **NOTES TO THE ACCOUNTS**
## **1. Basis of preparation**
These accounts have been prepared on the basis of historic in accordance with “Accounting and Reporting by Charities – Statement of Recommended Practice (FRS102)”, Accounting Standards and with the Charities Act 2011
No changes have been made to accounts for previous years.
## **2. Summary of significant accounting policies**
## **Recognition of income**
Income is included in the Statement of Financial Activities (SoFA) when:
- the charity becomes entitled to the resources;
- the trustees are virtually certain they will receive the resources; and
- the monetary value can be measured with sufficient reliability.
## **Income with related expenditure**
Where income has related expenditure (as with fundraising or contract income) the income and related expenditure are reported gross in the SoFA.
## **Grants and donations**
Grants and donations are only included in the SoFA when the charity has unconditional entitlement to the resources.
## **Tax reclaims on donations and gifts**
Incoming resources from tax reclaims are included in the SoFA at the same time as the gift to which they relate.
## **Contractual income and performance related grants**
This is only included in the SoFA once the related goods or services have been delivered.
## **Gifts in kind**
Gifts in kind are accounted for at a reasonable estimate of their value to the charity or the amount actually realised. Gifts in kind for sale or distribution are included in the accounts as gifts only when sold or distributed by the charity. Gifts in kind for use by the charity are included in the SoFA as incoming resources when receivable.
## **Donated services and facilities**
These are only included in income (with an equivalent amount in expenditure) where the benefit to the charity is reasonably quantifiable, measurable and material. The value placed on these resources is the estimated value to the charity of the service or facility received.
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **Notes (continued)**
## **Volunteer help**
The value of any voluntary help received is not included in the accounts but is described in the trustees’ annual report.
## **Liability recognition**
Liabilities are recognised as soon as there is a legal or constructive obligation committing the charity to pay out resources.
## **Governance costs**
Include costs of the preparation and examination of statutory accounts, the costs of trustee meetings and cost of any legal advice to trustees on governance or constitutional matters.
## **Grants with performance conditions**
Where the charity gives a grant with conditions for its payment being a specific level of service or output to be provided, such grants are only recognised in the SoFA once the recipient of the grant has provided the specified service or output.
## **Grants payable without performance conditions**
These are only recognised in the accounts when a commitment has been made and there are no conditions to be met relating to the grant which remain in the control of the charity.
## **Support Costs**
Support costs include central functions and have been allocated to activity cost categories on a basis consistent with the use of resources, e.g., allocating property costs by floor areas, or per capita, staff costs by the time spent and other costs by their usage.
## **Tangible fixed assets for use by charity**
These are capitalised if they can be used for more than one year. They are valued at cost or a reasonable value on receipt. Only computers, laptops and any other assets with a purchase value of £250 or more are to be capitalised. Any purchases of small value assets outside of this policy should be taken as an expense when incurred. Depreciation is provided on tangible fixed assets at rates calculated to write off the cost, less estimated residual value based on prices prevailing at the balance sheet date, of each asset evenly over 4 years.
## **Depreciation**
Depreciation is provided at the following rates to write off each asset over its useful life: Office Equipment - 25% Straight Line Furniture & Fittings - 25% Straight Line Service Delivery Equipment - 25% Straight Line
## **Pension**
The charity operates a defined contribution pension scheme. The pension charge represents the amounts payable by the charity to the fund in respect of the year.
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **Notes (continued)**
## **Fund Accounting**
Unrestricted funds are those which are available for use at the discretion of the Trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes.
Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors, or which have been raised by the charity for particular purposes. Unrestricted funds are those which are available for use at the discretion of the Trustees in furtherance of the general objectives of the charity and which have not been designated for other purposes.
Restricted funds are funds which are to be used in accordance with specific restrictions imposed by donors, or which have been raised by the charity for particular purposes.
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **Notes (continued)**
|**3. Income**|**Year ended 31 March 2024**|
|---|---|
|**a. Voluntary Income:**
**Donations**|**7,947**
**7,947**
91,491|
|**Total**|**7,947**
**0**
**7,947**
91,491|
|**b. Activities for generating funds:**
**Fundraising**
**Bank Interest**|**0**
700
**2,082**
**2,082**
0|
|**Total**|**2,082**
**0**
**2,082**
700|
|**c. Income from charitable activities by grantor:**
**Welwyn Hatfield Borough Council**
**Income from Restart HMO Accommodation**
**National Lottery: Community Fund**
**National Lottery: Community Organisation Cost of**
**Living Fund**
**Sparks Community Café Income**
**Herts County Council Household Support Fund**
**Garfield Weston Foundation**
**Tudor Trust**
**Nationwide**
**Herts Community Foundation**
**Lloyds Bank Foundation**
**Letchworth Garden City Heritage Foundation**
**Helping Herts Homeless**
**Herts County Locality Grants**
**Wellfield Trust**
**North Herts District Council Grant**
**Mr Mrs Smith Mount Trust**
**Stuart Bowman Fund**
**Bob Betts Fund**
**Room Hire**
**Other**|**247,509**
**247,509**
266,800
**201,377**
**201,377**
187,755
**114,437**
**114,437**
122,295
**40,067**
**40,067**
0
**90,830**
**90,830**
95,115
**49,176**
**49,176**
46,824
**30,000**
**30,000**
25,000
**30,000**
**30,000**
30,000
**37,500**
**37,500**
12,510
**20,170**
**20,170**
6,500
**8,333**
**8,333**
27,250
**7,500**
**7,500**
5,625
**4,000**
**4,000**
0
**1,835**
**1,835**
1,000
**1,419**
**1,419**
0
**0**
11,594
**0**
5,000
**0**
3,774
**0**
3,574
**0**
444
**0**
10,417|
|**Total Income from Charitable Activities**|**322,207**
**561,946**
**884,153**
861,447|
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **Notes (continued)**
|**d. Income from charitable activities by Project**
**Restart**
**Mid Herts**
**North Herts**
**Sparks Café**|**Year ended 31 March 2024**|
|---|---|
|**Total Income from Charitable Activities**|**322,207**
**561,946**
**884,153**
861,447|
|**4. Expenditure**
**a. Fundraising trading costs:**
**Local Giving Subscription**|**Y/E**
**31 March**
**2024**
**£**
Y/E
31 March
2023
£
**96**
96|
|Total|**96**
96|
|**b. Charitable activities:**
**Staff costs (note 5)**
**Other personnel costs**
**Service delivery**
**General overheads**|**514,640**
470,598
**37,182**
38,134
**212,755**
181,921
**124,966**
117,021|
|Total|**889,543**
807,674|
|**c. Governance costs:**
**Independent examiner’s fee(note 10)**|**1,080**
960|
|**Total**|**1,080**
960|
|**5. Staff costs**||
|**Wages and salaries**
**Employer’s National Insurance Costs**
**Employer’s Pension Costs**|**469,731**
427,329
**35,854**
34,138
**9,055**
9,131|
|**Total**|**514,640**
470,598|
|Average number of FTE employees in the year|**17.3**
16.9|
1. All staff employed by the charity are engaged in charitable activities
2. No employee received total remuneration including benefits totaling £60,000 or more
## **RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **Notes (continued)**
|**6. Tangible fixed assets**|**Office**|**Service**|**TOTAL**|
|---|---|---|---|
||**Equipment**|**Equipment**||
||**£**|**£**|**£**|
|**Cost**||||
|**At 1 April 2023**|**15,004**|**5,436**|**20,440**|
|**Additions**|**831**|**0**|**831**|
|**Disposals**|**0**|**0**|**0**|
|**At 31 March 2024**|**15,835**|**5,436**|**21,271**|
|**Depreciation**||||
|**At 1 April 2023**|**10,441**|**3,058**|**13,499**|
|**Charge for year**|**2,325**|**1,359**|**3,684**|
|**Disposals**|**0**|**0**|**0**|
|**At 31 March 2024**|**12,766**|**4,417**|**17,183**|
|Net book value at 31 March 2023|4,563|2,378|6,941|
|**Net book value at 31 March 2024**|**3,069**|**1,019**|**4,088**|
|**7. Debtors and prepayments**||**Year ended**|Year ended|
|||**31 March**|31 March|
|||**2024**|2023|
|||**£**|£|
|**Trade Receivables**||**0**|0|
|**Income not yet received into bank**||**2,550**|9,761|
|**Prepayments**||**40,311**|30,501|
|**Total**||**42,861**|40,262|
|**8. Creditors and accruals**||**Year ended**|Year ended|
|||**31 March**|31 March|
|||**2024**|2023|
|||**£**|£|
|**Due within one year:**||||
|**Trade creditors**||**10,495**|7,614|
|**Accruals & Deferred Income**||**255,638**|232,331|
|**Total**||**266,133**|239,945|
**RESOLVE**
## **Annual Accounts**
## **Year ended 31st March 2024**
## **Notes (continued)**
## **9. Trustee Remuneration and Expenses**
During the year no Trustee received any remuneration (2023: £nil) and claimed no expenses (2023: £nil)
## **10. Related Party Transactions**
During the year there were no related party transactions.
## **11. Independent Examiner**
During the year amounts paid to the Independent Examiner were:
- Examination Fee £1,080 (2023: £960)
- Accountancy Services £ 931 (2023: £872)
## **STATEMENT OF CASH FLOWS**
|**STATEMENT OF CASH FLOWS**||||
|---|---|---|---|
||**2023/24**|2022/23||
||**£**|£||
|**Cashflows from Operating Activities:**||||
|**Net cash flow provided by (used in) operating activities**|**30,736**||66,191|
|**Cash Flows from investing activities:**||||
|**Purchase of Fixed Assets**|**-831**||-1,183|
|**Net cashprovided by (used in) investing activities**|**-831**||(1,183)|
|**Change in cash in the year**|**29,905**||65,008|
|**Cash at the beginning of theyear**|**390,056**|325,048||
|**Cash at the end of theyear**|**419,961**|390,056||
|**Reconciliation of net income / (expenditure) to net cash flow**||||
|**from operating activities**||||
|**Net Income for the year**|**3,463**|144,908||
|**Adjustments for:**||||
|**Depreciation Charges**|**3,684**||5,584|
|**Loss on disposal of assets**|**0**||734|
|**(Increase) / Decrease in debtors**|**-2,599**||7,500|
|**Increase /(Decrease) in creditors**|**26,188**|(92,535)||
|**Net cashprovided by /(used in) operating activities**|**30,736**||66,191|
## **Trustees’ Annual Report for the period**
## **From 1[st] April 2023 Period start date To 31[st] March 2024 Period end date**
## **Charity name: Resolve**
**Charity registration number: 1199084**
## **Objectives and Activities**
|**Objectives and Activities**|||
|---|---|---|
||SORP
reference||
|Summary of the purposes of
the charity as set out in its
governing document|Para 1.17|The objects of the CIO are:
The preservation and protection of the good
health of persons who are in danger of
becoming addicted to, or dependent on, or
who have already become addicted to or
dependent on drugs and/or alcohol, and/or
are affected by people dependent on drugs
and/or alcohol.
The relief of poverty, sickness, and distress
of people, who are homeless and/or in
immediate risk of homelessness|
|Summary of the main
activities in relation to those
purposes for the public
benefit, in particular, the
activities, projects or
services identified in the
accounts.|Para 1.17
and 1.19|Trustees have overseen the delivery of
Resolve’s projects over the period
reporting.
These include the delivery of all of
Resolve’s Adult Structured Drug & Alcohol
Treatment Day Services, Resolve’s
Homeless provision known as Restart,
Resolve’s Community not-for-profit Café,
Sparks, the Food Pantry and the children’s
clothes and baby item nearly new shop,
Sparkles.
Resolve has sought to work with and in
partnership with such organisations /
agencies as we can in the pursuit of
delivering the best possible outcome for
our beneficiaries and the wider community
as a whole.|
|Statement confirming
whether the trustees have
had regard to the guidance
issued by the Charity
Commission on public
benefit|Para 1.18|Trustees have been provided with and
have regard to such guidance as is issued
by the Charity Commission when carrying
out their duties in their role as Trustee.
Trustees ensure that theyare aware of the
guidance, have taken it into account when|
deciding to which the guidance is relevant and if they have decided to depart from the guidance, you have a good reason for doing so.
**Additional information (optional)** You may choose to include further statements where relevant about:
||SORP
reference||
|---|---|---|
|Policy on grant making|Para 1.38|**N/A**|
|Policy on social investment
including program related
investment|Para 1.38|**N/A**|
|Contribution made by
volunteers|Para 1.38|We have had 15 volunteers supporting the
work of Resolve during the year. Most of
our volunteers have lived experience of
substance abuse, homelessness, or mental
ill health. Many volunteers are longstanding
and give at least 6 hours per week. There
are clear benefits to the organisation and to
the volunteers in terms of developing skills,
enhancing career opportunities, social
interaction, and metal wellbeing**.**|
|Other||**N/A**|
## **Achievements and Performance**
||SORP
reference||
|---|---|---|
|Summary of the main
achievements of the charity,
identifying the difference the
charity’s work has made to
the circumstances of its
beneficiaries and any wider
benefits to society.|Para 1.20|**Drug and Alcohol Treatment Services**
We deliver Drug and Alcohol Treatment
Services from centres in Welwyn Garden
City and Letchworth, providing services for
people who want to reach abstinence.
Treatment includes group therapy,
individual key work and professional
counselling. Evening sessions and friends
and family groups are also provided. The
service is not commissioned and is entirely
funded by fundraising activities.
•
195 clients. Typical engagement 9-
12 months. 30 successfully
completions.
•
564 groups sessions provided,
average group size 5-12.
•
284 hours free counselling.
•
60% alcohol misuse, 40% drugs
(some dual issues).|
|•
41% female, 59% male.||
|---|---|
|•
65% aged 35-64.||
|•
20% disabled.||
|•
33% from Welwyn Garden City,||
|13% Letchworth, 12% Hitchin, 12%||
|Stevenage.||
|Analysis from our clients demonstrates||
|significant improvements:||
|•
78% improved psychological health.||
|•
75% reported better physical health.||
|•
68% experienced enhanced overall||
|quality of life.||
|•
83% reported improved family||
|relationships.||
|•
75% increased volunteering|days.|
|Client testimonials demonstrate the||
|profound impact of our services:“Through||
|Resolves love, understanding and genuine||
|care I now have something I haven’t seen||
|in many years. HOPE.”||
|We work closely with other substance||
|misuse treatment providers in||
|Hertfordshire, but Resolve’s approach is||
|unique. We tailor treatment to individual||
|needs and circumstances, fostering long-||
|term recovery and relapse prevention. We||
|are a respected member of the||
|Hertfordshire Drug and Alcohol treatment||
|network, with strong relationships with local||
|organisations and agencies. In 2023/24,||
|Resolve received 245 referrals, about one-||
|third from partner organisations such as||
|probation services, community mental||
|health teams and voluntary sector||
|organisations.||
|Evening group sessions were introduced as||
|a result of client feedback in October 2023||
|for those who can’t attend in the day. They||
|have been well-received, with 44 sessions||
|held in the first six months. One client||
|remarked**,**“It has been hard to take|time|
|out of work for the 11am sessions, but now||
|there is an evening one, it is better.”||
|The service was staffed by 4 Key Workers||
|and 2 Manager, reducing to 1 Manager in||
|January 2024.||
|**Restart**||
|Resolve also runs Restart, a homeless and||
|rough sleeper project. Restart provides||
|homeless solutions and support services,||
|365 days of the year, for people sleeping|
|---|
|rough, sofa surfing or at immediate risk of|
|homelessness. It provided 17 individual|
|bed spaces in three houses, outreach|
|support on local streets, and ongoing|
|‘navigation’ support to tenants, ex-tenants,|
|and those still homeless.|
|Restart is funded by Welwyn Hatfield|
|Borough Council alongside rental income|
|from the three Houses of Multiple|
|Occupancy (HMOs).|
|“I am happy to have a roof over my head|
|and I get plenty of support from the staff|
|and my keyworker really helps me”.|
|“The support, guidance and discipline are|
|very good. I feel safe in this environment”.|
|•
45 tenants living in 3 HMOs, 9|
|successful ‘move-ons’ into social,|
|private or other housing.|
|•
300 homeless ‘sweeps’ of the street|
|of Hatfield and Welwyn Garden City|
|responding to community homeless|
|reports.|
|•
131 interactions with ex residents.|
|•
207 interactions with non-residents.|
|•
46 people supported outreach.|
|•
1740 total interventions.|
|Restart puts clients at the heart of|
|everything and our new branding and|
|identity was no exception. Our logo started|
|out as a hand-drawn illustration by a client|
|developing into a digital logo. We are proud|
|to have a logo that encompasses our|
|friendly, caring, community-centred|
|approach, emphasising our commitment to|
|social impact and community support.|
|Restart was staffed by 4 Navigators and 1|
|Manager.|
|**Counselling**|
|Our Drug and Alcohol Treatment service|
|and Restart team work alongside a team of|
|highly skilled, qualified professional|
|counsellors. Our counsellors are self-|
|employed and choose to work with our|
|clients as they know the profound|
|difference counselling can have.|
|We offer our clients up to 48 weeks of free|
|counselling. Counselling allows deeper|
|exploration of personal issues and|
underlying psychological factors which contribute to substance misuse or homelessness. “The counsellors and key workers are lovely, understanding, kind and caring I feel safe and heard”. We have 4 counsellors and 1 clinical supervisor. **Sparks Community Café and Hub** Sparks is a community hub that brings people together to provide affordable food and clothing essentials for those in need. Sparks includes a ‘pay what you can’ Café’, a Food Pantry and Sparkles Baby Boutique. Both the Food Pantry and Sparkles are located within Sparks Café and staffed by volunteers. The Sparks model is self-financing, raising income through sales and donations. In 2023/24, 19,000 customers visited Sparks. Sparks is utterly embedded into the local community, and everyone is welcome. It and has a unique mix of clientele who we know, and we provide a safe space for. It provides a critical service to people who are experiencing hardship or low income who come to pick up food from the pantry, receive a hot meal and have somewhere warm to sit. Other people who may be transient, homeless or experiencing substance misuse come to seek help and support. We have our regular clients, who we form relationships with and look out for their welfare. The Café has run the Library Voucher Scheme in partnership with Hatfield Library and Herts County Council for 2 years funded by the Household Support Fund. Hatfield Library gives a voucher to anyone struggling to afford food, which is redeemed at Sparks Café. This scheme will continue in Winter 2024. Sparkles Baby Boutique provides a diverse selection of preloved baby and children's items, ensuring that those in need can access essential resources (clothes, nappies, wipes, cribs etc). Sparkles is a lifeline to many expectant and new parents and can ease the financial burden of a young family. Recently Sparkles was renamed as a Baby Boutique, following feedback, to reduce the stigma of secondhand provision or hand-outs.
The Food Pantry provides fresh, refrigerated and ambient surplus food donated by supermarkets which are available for a minimal donation. This not only offers individuals a greater degree of choice but also fosters a sense of purpose and aids in effective budget management. The Pantry is open all day, 5 days per week. “Keep up the fab work you all do in the café to make a difference to so many people” (Supporter). Using external funding Sparks created a new visual identity, marketing materials and uniforms. This helps to promote our work to new and existing customers and supporters. We have a very active Facebook page where customers offer feedback and suggestions. We were delighted when Sparks Café and Hub received the One Welwyn Hatfield Community Award earlier this year. It demonstrates the loyalty that local people feel towards Sparks. This service was staffed by 5 people - a Café Cook, 3 Café Front of House and a Café Manager.
**Additional information (optional)** You may choose to include further statements where relevant about:
|Achievements against
objectives set|Para 1.41|The expectation for the year to 31 March
2024 was to turnaround the budget deficit
through fundraising, and this was achieved.
The Trustee Board also identified the need
to enhance internal infrastructure to match
the organisation's growth, including
overhauling policies, procedures and
systems to reflect good practice. This work
has begun, and we have invested in a
three-year relationship with ‘Citation,’ which
provides advice on HR and Health and
Safety, along with policies, handbooks and
the online platform ‘Atlas.’ IT systems are
also being updated and streamlined.
The success of the financial operations is
underpinned by high quality financial
controls, procedures and management with
the Board continuing to review and improve
these and related monitoring processes.|
|---|---|---|
|||Resolve depends on its many stakeholders
to succeed and deliver its programmes and
services to the community. This is not
taken for granted and the Board ae very
grateful and thankful for the continued
contribution of its teams, volunteers,
service users, supporters and funders that
make Resolve what it is today.|
|---|---|---|
|Performance of fundraising
activities against objectives
set|Para 1.41|In 2023/24, 71% of the organisation’s
income came from grants, 20% from
Restart house rents, 8% from Sparks Café
and Hub and 1% from donations. The Drug
and Alcohol service is funded almost
entirely by grants.
The Trustee Board recognised the
unsustainability of this income portfolio.
The CEO developed a fundraising plan,
identifying grant applications,
commissioned services, donations (from
clients, the community, and corporates)
and commercial income as priority areas.
We submitted 16 successful fundraising
applications (total 24) to local and national
Trusts and Foundations and Local
Authorities. £317, 572 was raised from
fundraising in 2023/24.|
|Investment performance
against objectives|Para 1.41|**N/A**|
|Other||**N/A**|
## **Financial Review**
|Review of the charity’s
financial position at the end
of the period|Para 1.21|The balance sheet shows that Resolve’s
financial position at the year-end was in a
healthy position. Resolve delivered a
surplus of £3,463 in the year.
This is a significant reduction in comparison
to last year (2022/23 £144,908) but last
year we were fortunate to receive 3 large
one-off donations which were not repeated.
Nonetheless this year’s surplus has
increased the year end reserves to
£200,777 of which £187,384 related to
grants received in advance for future
periods.|
|---|---|---|
|||Total cash held in the bank or on hand
amounted to £419,961 of which £221,957
was held in interest bearing accounts.
Looking forward, the largest funding
components are secured for the year to 31
March 2025 however the charity continues
to seek further income to support its
charitable activities and its continued
growth in the current and future years.|
|---|---|---|
|Statement explaining the
policy for holding reserves
stating why they are held|Para 1.22|In accordance with guidance given by the
Charities Commission for England and the
legal obligations of our Trustees, a formal
policy on reserves was agreed at our
Trustees meeting on 1 February 2023 and
reviewed July 2024.
The Trustees acknowledged that whilst
charities were discouraged from sitting on
large reserves, it was considered good
practice to have reserves equivalent to
between 3-6 months of a charity’s monthly
operational cost,
The reserve policy is reviewed annually
before the AGM.
The Charity is supported by several large
organisations including funding
foundations, Local Authorities, and others
in the form of grant income receivable.
Grant income is fundamental to the
continuation of our organisation and as
such, the potential loss of this income has
been identified as one of our primary risks.
Additionally, Resolve is committed to
generating unrestricted income through
charitable activities, this will begin to
constitute a significant proportion of
Resolve’s income in the coming years.
In addition to potential shortfall in income,
there is also the risk of expenditure being in
excess of budget due to unforeseen
circumstances. Expenditure is monitored by
the Trustees and CEO and spending
forecasting made monthly so that
appropriate steps can be taken to mitigate
the impact of this.
Resolve is a service provider, delivering
services for the people we support through
the range of grants, donations and monies
raised through fundraising activities. As
most funding secured is restricted to the
delivery of services, it is not possible to
hold monies from restricted funds, or to use
such funds other than for the purpose they|
|||have been secured. However, it is
recognised that there is a need to build in a
level of reserves for such circumstances as
referred to above, as could happen from
time to time.
We have identified risks to our
organisation. Although there are some
higher risks affecting our organisation, our
activities have not diversified from the core
purpose, and taking this into account the
Trustees are confident that the Charity will
remain viable for the foreseeable future.|
|---|---|---|
|Amount of reserves held|Para 1.22|£200,777|
|Reasons for holding zero
reserves|Para 1.22|Trustees and the CEO of Resolve continue
to source and secure unrestricted income
in order put by funding as per Resolve’s
Reserves policy, while still delivering the
charitable activities of Resolve.|
|Details of fund materially in
deficit|Para 1.24|At the year end, as of 31stMarch 2024
there is no recorded deficit.|
|Explanation of any
uncertainties about the
charity continuing as a going
concern|Para 1.23|**N/A**|
|Explanation of any
uncertainties about the
charity continuing as a going
concern
Para 1.23|Explanation of any
uncertainties about the
charity continuing as a going
concern
Para 1.23|**N/A**|
|---|---|---|
|**Additional information (optional)**
You may choose to include further statements||where relevant about:|
|The charity’s principal
sources of funds (including
any fundraising)|Para 1.47|Grant Funding through
•
The National Lottery
•
Lloyds Bank Foundation
•
Garfield Weston Foundation
•
Tudor Trust
•
Welwyn Hatfield Borough Council
•
Letchworth Garden City Heritage
Foundation
•
Helping Herts Homeless
•
Hertfordshire County Council
•
Nationwide
•
Herts Community Foundation
•
Wellfield Trust
Donations from Ocado, Asda, Tesco, other
local companies and individuals.
Pro bono support from Mine of Innovation
(IT support) and 50 Creative Solutions Ltd,
Argyle & Associates Ltd (website design
and support)
Resolve also generates income through
charitable activities.|
|Investment policy and
objectives including any
social investment policy
adopted|Para 1.46|Investments to date amount only to the
interest received from reserves held in a
high interest account.|
|---|---|---|
|A description of the principal
risks facing the charity|Para 1.46|The principal risks facing the charity are
common to many UK charities.
**Reputational risk**
Being a predominantly grant funded charity
any non-compliance of laws and
regulations will likely have an immediate
impact on funding opportunity. This is
particularly the case as many of the
addiction service users are vulnerable
individuals. Key risks are:
•
safeguarding,
•
GDPR
•
financial risks (including fraud and
misuse of the charity’s assets)
**Risks effecting continued sustainability**
•
Financial instability, including over
dependency on few high value
funders and failure to manage
finances adequately or fundraise.
•
Loss of high-quality staff to deliver
activities through management and
operations.
•
Ineffective governance or a lack of
strategic foresight.
Separate to the above it is noted and
recognised by the Board that staff safety is
paramount. As a charity working with high-
risk individuals and in cases where staff
work alone, we recognise the risks taken
and the efforts teams take to mitigate
against them wherever possible.
The Board regularly review risks and
discusses opportunities to mitigate areas of
highest risk.
Principal risks are those, standard to most
UK charities at this time in relation to
opportunity to fund raise. The loss of
principal management in particular the CEO
who is also the primary fundraiser. Income
however is stable as are buildings leases
and costs, all of which are budgeted for.|
|Other|||
## **Structure, Governance and Management**
|Description of charity’s
trusts:|||
|---|---|---|
|Type of governing document
(Trust deed, royal charter)|
Para 1.25|Trust Deed|
|How is the charity
constituted?
(e.g. unincorporated
association, CIO)|Para 1.25|Charitable Incorporated Organisation
The organisation changed its charity
constitution from an unincorporate charity
(number1126002) to a Charity Incorporated
Organisation in August 2022.|
|Trustee selection methods
including details of any
constitutional provisions e.g.
election to post or name of
any person or body entitled
to appoint one or more
trustees|Para 1.25|Trustees are elected by serving members
of the trustee board. Prospective
members/trustees will provide information
through Resolves “offer to serve as trustee”
form, an interview with the chair, meeting
with other members of the board and then
finally attending a formally constituted
meeting of the Trustee Board at which a
vote shall take to elect the new member to
the board, or not.
Prospective/new Trustees are provided
with several documents, policies and
procedures including the Trustees
Recruitment and induction Policy - extract
below.|
|**Additional information (optional)**
You may choose to include further statements|**Additional information (optional)**
You may choose to include further statements|where relevant about:|
|---|---|---|
|Policies and procedures
adopted for the induction
and training of trustees|Para 1.51|**Trustees Recruitment and induction**
**Policy**
Trustees are volunteers not employees of
Resolve. The Trustees Act specifically
precludes this. As a result, there is no
legally binding contractual relationship
between the Trustee and Resolve.
However, Trustees take up the position in
the knowledge that there are legal duties,
obligations, and an understanding that the
Trustees must always act in the best
interest of the charity and comply with all
legislation appropriate to their role. This will
include duties under the Charities
(Protection & Social investment) Act 2016,
Trustees Act 2000, any employment,
taxation, equality or other domestic or
European legislation, regulation, or
directive.
The Role of Trustee is one that bring
responsibilities but can be very rewarding
for many reasons and on many levels.|
|||Recruitment
New Trustees are invited to complete an
application form to detail their experience,
background, and personal and professional
skills.
Before completing the form, applicants are
encouraged to meet with the Chair of
Trustees and CEO and then go on to visits
any of Resolve’s sites and meet members
of the staff team.
All applicants will be subject to an interview
at an appropriately convened Trustee
meeting to ensure that there is a good
match of skills and needs and that the
applicant is happy to proceed, where-upon
there will be a vote of the Trustees to vote
on the new member to the Trustee Board.
Induction
On joining, trustees are advised of the
Trustee training that is available, in
particular Introduction to Being a Trustee,
so that they can become familiar with the
duties and responsibilities of a trustee as
early as possible. In some cases, this may
even be before they have been elected on
to the Board.
Other external training courses are
available, and Trustees will be advised of
these and are encouraged to attend these
providing that they are relevant and will
contribute to the performance of the
Trustee.|
|---|---|---|
|The charity’s organisational
structure and any wider
network with which the
charity works|Para 1.51|•
Trustee Board
•
CEO
•
Operations Manager
•
Service Managers
•
Paid Staff
•
Volunteers
•
Contractors (counsellors, clinical
supervisor and IT support)
•
Student Placements
Resolve delivers 3 services, each of with a
designated Service Manager and with the
Operations Manager, appointed to oversee
operational service delivery.|
|Relationship with any
related parties|Para 1.51|Resolve has several formal and informal
partnership arrangements with other
charitable organisations as well as local
authorities in the pursuit of the charity’s
work.|
Informal Partnerships with other agencies/ organisations are made at local level for the betterment of the beneficiaries of Resolve’s Charitable Activities. There weren’t any related third-party transactions during 20223/24. Other **N/A**
## **Reference and Administrative details**
|Charity name|Resolve|
|---|---|
|Other name the charity uses|N/A|
|Registered charity number|1199084|
|Charity’s principal address|The Old Post Office
Woodhall Community entre
Mill Green Road
Welwyn Garden City
Hertfordshire AL7 3XD|
##
##
## 4.
##
##
##
##
## 9.
10.
11.
|**Trustee name**|**Office (if any)**|**Dates acted if not for**
**whole year**|**Name of person (or body)**
**entitled to appoint trustee**
**(if any)**|
|---|---|---|---|
|Robert Hebden|Chair of Trustees|Elected 04/05/2022||
|Clive Marlowe|Trustee|Elected 27/05/2021||
|Claire Wickens|Trustee|Elected 29/07/2021||
|Deborah
MacCormick|Trustee|Elected 1/11/22||
|Jacquie Hime|Trustee|Elected 26/3/24||
|Heidi Peterson|Trustee|Elected 29/7/24||
|Eva Dustagheer|Trustee|Stood down 21/7/23||
|Robert Angus|Treasurer|Stood down 17/1/24||
|Jonathan Anthony|Trustee|Stood down 1/5/24||
|Jeanette Bayford|Trustee|Elected 5/4/23, Stood
down 7/8/24||
|Andrew Campbell|Treasurer|Elected 13/5/24, Stood
down 20/8/24||
|||||
|||||
|||||
|||||
|||||
|||||
– Corporate trustees names of the directors at the date the report was approved
**Director name NONE**
Name of trustees holding title to property belonging to the charity
|**Trustee name**|**Dates acted if not for**
**whole year**||
|---|---|---|
|**NONE**|||
||||
||||
||||
||||
||||
## **Funds held as custodian trustees on behalf of others**
Description of the assets held in this capacity NONE Name and objects of the charity on whose behalf the assets are held and how this N/A falls within the custodian charity’s objects Details of arrangements for safe custody and segregation of such assets N/A from the charity’s own assets
## **Additional information (optional)**
## **Names and addresses of advisers (Optional information)**
|**Additional information (optional)**
**Names and addresses of advisers (Optional information)**|**Additional information (optional)**
**Names and addresses of advisers (Optional information)**|**Additional information (optional)**
**Names and addresses of advisers (Optional information)**|
|---|---|---|
|**Type of**
**adviser**
**Name**
**Address**|||
|**NONE**|||
||||
||||
||||
**Name of chief executive or names of senior staff members (Optional information)**
Laura Hyde
**Exemptions from disclosure** Reason for non-disclosure of key personnel details
## **Other optional information**
## **Declarations**
**The trustees declare that they have approved the trustees’ report above.**
**Signed on behalf of the charity’s trustees**
|**Signature(s)**
**Full name(s)**
**Position (e.g. Secretary,**
**Chair, etc)**
**Date**|||
|---|---|---|
||Robert Hebden|Deborah MacCormick|
||
Chair of Trustees||
||05/09/2024
05/09/2024||
||05/09/2024||