ANNUAL REPORT KINGSTON CCC KINGSTON CHILD CONTACT CENTRE 2025 riEGISTERED CHAfiiTY NO." 1196179 KINCSTON UPON THAMES SURFtEY. UK ## **Annual Report of the Trustees For the Year Ended 31st December 2025** accordance with the Charities Act 2011 and the Charities Statement of 11. Looking Ahead 12. Acknowledgements This Annual Report has been prepared by the Trustees of Kingston Child Contact Centre Charity for the year ended 31st December 2025. It has been produced in accordance with the Charities Act 2011 and the Charities Statement of Recommended Practice (SORP FRS 102). Throughout the year, the charity has remained committed to providing a safe, neutral and welcoming environment where children can maintain meaningful relationships with their families following separation, or crisis. Please see Appendix 1 for an accessible poster of this year’s highlights. **Contents** 1. Our Purpose 2. Public Benefit and Objectives 3. Service Delivery 4. Achievements and Performance 5. Digital Development 6.Safeguarding 7. Volunteers 8. Governance and Policies 9. Financial Review 10. Trustees ## **1. Our Purpose** The charity provides Supported, Supervised and Handover Child Contact services in a safe, impartial setting, enabling children to maintain relationships with their non-resident parents (or carers) and wider family members where it is safe, and appropriate to do so. The Centre operates most fortnightly Sundays from Kingston United Reformed Church. Sessions are delivered by trained volunteers in a child-centred environment that priorities safety, dignity and respect. **2. Public Benefit and Objectives** The Trustees have considered the Charity Commission guidance on public benefit and are satisfied that the charity continues to meet its charitable objectives by supporting children and families during periods of family separation **3. Service Delivery from 1st January to 31st December 2025** ## **2. Public Benefit and Objectives** **3. Service Delivery from 1st January to 31st December 2025** The Trustees have considered the Charity Commission guidance on public benefit and are satisfied that the charity continues to meet its charitable objectives by supporting children and families during periods of family separation and crisis. 4. Achievements and Performance Our Impact in Numbers Ewry session w• dellver and e¥*ry farnily we support makes a iastiTh9 difler•rts tochiidren's li¥￿. o) O Q C @ 24 14 24 19 CHIiOREII FAMIUE5 SUPPQRTEDCOVTAcrs Si•EWIISEDCWA¢IS PNE-MEEnNG5 NO SHI)WS ChAdMn ¢hldNnssaf•ty book•d bAdld FANILIE5 I￿0 ThE COMMU141 FAWLIESSOL A£FfARÉD SAFEGUARNfiG REFEA rf*rr•h • m•d•<*Jfing iho r•wtlng p•rlrA. progr•&iing ro Community b) tr*lp • l•mity •tt• R•ferr¢dty a solKrtor During p•rit4M*SuFW14d Z4 ¢hildr•n 14 l*nlli•s thwh 24 wpwt•O cbnt•rt5 4r 19 iuyvvlwd T¥w f•millM ctyn¢•ct Frtyn swpcrftsdcrmtKL kni1} r•c•b*d firwrKlal yupport lo 4rt•*S Ofi• limlly solxitcv rvl•Th•d to wpwvI￿d c0nl•£t Twe 4 pr*.m•*tif*9 no tho¥J* ￿ O M1*g￿rdI￿ r•ftecbry th• thwlvl strong Voices from the Centre -1 wanted lo say thank you all very much for all the support... it has been amazing getting lo spend a little time logether with my princes5 and it would not have happened wilhoul all of you.. the help ￿ provide is appreciated beyond words." Parent "Please exiend my thanks lo your staff today and over the next few weeks. You're all amazing.- Parent ## **5. Digital Development** The charity has successfully launched a new website, partnering with several professionals in the process. **West 9 Design** , branding specialists, were hired to update the branding of the charity. **Natalie Trembecki** , copywriter and SEO consultant was hired to create and shape new wording/copy for the site, which would also enhance SEO (Search Engine Optimisation) and make the user journey more visible. 121 PC & Web Services, led by Stuart Chandler, were hired to develop and build the site from the assets provided by **West 9 Design** and **Natalie Trembecki** i. The Trustees particularly acknowledge Stuart Chandler for his leadership, commitment and many hours of voluntary work throughout this project. His guidance ensured the redevelopment was both manageable and successful, which has left the charity with a strong platform for future growth. Historically, our previous website had poor search engine visibility, yielding only one or two users per month either directly, or via the NACCC website link. Following the new website's launch, traffic has expanded to approximately 28 users per month, driven by organic search engine queries. This growth is highly beneficial as increased traffic via Google and related search engines continuously enhances our search ranking for future user queries (please see Appendix 4 for Google data). Also the charity has also begun incorporating Artificial Intelligence into its virtual office led by Charmaine Lee to improve administration processes, manage enquiries more efficiently and maximise the use of Google Workspace Historically, our previous website had poor search engine visibility, yielding only one or two users per month either directly, or via the NACCC website link. Following the new website's launch, traffic has expanded to approximately 28 users per month, driven by organic search engine queries. This growth is highly beneficial as increased traffic via Google and related search engines continuously enhances our search ranking for future user queries (please see Appendix 4 for Google data). **6. Safeguarding** Safeguarding remains the charity's highest priority. There were no referrals made to Social Services this year, however several incidents have provided valuable learning opportunities for the centre and as a result: The Trustees particularly acknowledge Stuart Chandler for his leadership, commitment and many hours of voluntary work throughout this project. His guidance ensured the redevelopment was both manageable and successful, which has left the charity with a strong platform for future growth. - Registration procedures were strengthened following an attempt to access our services without following agreed processes. - Behaviour reminder signage was introduced to further support and manage a calm and caring environment (see appendix 2). - Volunteers received clearer guidance to manage challenging behaviour consistently. - Advice was sought from the National Association of Child Contact Centres (NACCC) where appropriate. ## **7. Volunteers** ## **8. Governance and Policies** Seventeen policies were reviewed and updated during the year. The former ‘Toys Policy’ and ‘Recruitment Policy’ were removed as they were no longer applicable. The next full policy review is scheduled for August 2028. _**All members and trustees are invited to view on our website and make relevant comments or suggestions before close 1st August 2026.**_ _https://kingstonchildcontactcentre.org.uk/kingston-child-contact-centre-facilities-and-inf ormation/_ ## **9. Financial Review** At the year end 2025 the charity held reserves of £4,052.21 representing approximately 12 months of operating expenditure. ● Kingston Social Services Safeguarding Referral flowchart was shared with volunteers to refresh decision-making processes and actions (see appendix 3). **7. Volunteers** ● Interest was received from two prospective volunteers. ● One new volunteer completed Induction and Safeguarding training. ● No Kingston University student placements were offered due to limited administration and coaching capacity. ● The Trustees thank Holland Jupp, Sheelah Watson and Chloe Wallis for their years of valued contributions. **8. Governance and Policies** Seventeen policies were reviewed and updated during the year. The former ‘Toys Policy’ and ‘Recruitment Policy’ were removed as they were no longer applicable. The next full policy review is scheduled for August 2028. _**All members and trustees are invited to view on our website and make relevant comments or suggestions before close 1st August 2026.** -child-contact-centre-facilities-and-infchild-contact-centre-facilities-and-inf-contact-centre-facilities-and-infcontact-centre-facilities-and-inf-centre-facilities-and-infcentre-facilities-and-inf-facilities-and-inffacilities-and-inf-and-infand-inf-infinf_ 2025 Family fee income increased because of higher levels of Supervised Contact, but this is not sustainable due to limited staffing operational capacity. - Stuart Chandler, Chair Charmaine Lee, Treasurer Layla Harding, Trustee Anna Eliasson, Trustee **10. Trustees** Stuart Chandler, Chair Charmaine Lee, Treasurer Layla Harding, Trustee Anna Eliasson, Trustee ## **11. Looking Ahead** - Develop a professionally Supervised Contact Service. - Continue to strengthen Safeguarding practice. - Expand the volunteer team. - Further develop digital systems and AI. ## **Acknowledgements** The Trustees wish to extend their sincere thanks to our volunteers for their time and dedication to maintain a warm and welcoming environment. Your work has continued to keep our centre open to many families in need of our support. Kingston United Reformed Church for their support, use of all facilities and their prayers for our work. Claire **, West 9 Design** for her branding creativity and design. Her work with us has increased our digital accessibly with positive feedback. She invested in our work to capture our passion and mission. The National Association of Child Contact Centres (NACCC) for their legal advice, guidance and training which has supported us greatly. Finally, our greatest thanks go to the many children and families who have shaped us as they continue to place their trust in our work. Prepared by Charmaine Lee on behalf of the Trustees August 2026 Registered Charity Number: 1196179 The National Association of Child Contact Centres (NACCC) for their legal advice, guidance and training which has supported us greatly. Finally, our greatest thanks go to the many children and families who have shaped us as they continue to place their trust in our work. Prepared by Charmaine Lee on behalf of the Trustees August 2026 Appendix l - Annual highlights Accessible Poster: 2025 ACHIEVEMENTS AtAG Kingston Child Contact Centre Pp￿1￿¥ thildr•th. Strtfi8themin¢ f*milie& Buildini bwidht•r fubJr•s. OUR IMPACT IN 2025 SERVICE DELIVER Y OVERVIEW Q24 18 014 24 r ser¥Kes are ts11￿￿ to rf Ur*q￿ famity neods •Thd in¢lud•.' Support•d s•ssions SVPPORTED CONTACT Quthlity tim• in 4 communal x•a With toys aDd9Dmes cr•4tirya r•hxfjd •tmp¥phqr•f•r f•mili•s. Supervtsed sessions F•mili•s supported SUPERVISED CONTACT StnKlyrgd viytj in roDm typic•lty Cwrt (h• Childr•n •rt8•8•d HANDOVERS A Mr¥iC• 4 c41m trirtsth) for chiklr•n bètwn par•ntstO 4¥*id dir•ct C(Intxt SUCCESSFUL DIGITAL TRANSFORMAnoN AI INTEGRATION Al SAFEGUARDING & VOLUNTEERS Saleguardin8 pi Our Piiority k you to our familtes. volunteers, rtpiers and SY￿rterS. Together. we &"fferertce. Appendix 2- Centre Agreement and Rules Poster: Thank fw h¢iwg to creat¢ a peac4fut environrnent fw ail f￿$ ond for our Volunteers. A Few Gentle Reminders Welcom¢. pimm ¥yJ w tiw t4&y tl¢w ¢nwr¢ phon¢$ swit¢hrtd off •d pt wy Alt •f Wl •1 •U IIrn¢¥. rj No fcd ¢* dnnk. Welcome ! Let's have a happy time together. Kind hand$ Calm N¢ bou ga R4as¢ (ook aftv our furfiiturn 8¢ kind tg e¥eryoNe indtyjrs Thohk you fv h¢lpn9 t• kmp w ¢4fttr¢ ¢dA. 14f¢ 4r4 **Appendix 3 - Safeguarding Flowchart and Kingston SPA Team:** Appendix 4 - Website Analytic JI w.. r•￿ Ar11￿￿4X￿ 98 88 lm 22$ 892 SMrthtr•fficryorth•L•rt28dv 523 31 33 .w ## **Income and Expenditure 2025** ## **INCOME** |Metro Bank balance at 01.01.25|£11,559.34| |---|---| |Session Fees, Lottery & Other Revenue|2,133.00| |NACCC Grant|2,500.00| |Bank Fees Returned|70.00| |Insurance Refund|341.60| __________ ## **£16,603.94** __________ ## **EXPENDITURE** |Administration|2,120.00| |---|---| |Website|4,119.11| |Rent (Room 12)|3,998.00| |Mobile|72.00| |Google IT Suite|197.37| |NACCC Subscription|161.16| |Refund|60.00| |Donation|1,800.00| |Stationery & Stamps|23.49| __________ ## **£12,551.13** __________ **Balance at 31.12.25 £4,052.21** ## **KINGSTON CHILD CONTACT CENTRE NOTES TO THE ACCOUNTS** ## **YEAR END 31 DECEMBER 2025** ## **Bank Reconciliation Confirmed** The Metro Bank statements for January to December 2025 have been reviewed. The opening balance reconciles to £11,559.34 and the closing balance reconciles to £4,052.21 ## **Monthly reconciliation** |Month|Money In (£)|Money Out (£)|Closing Balance
(£)| |---|---|---|---| |January|210.00|811.12|10,958.22| |February|204.00|31.12|11,131.10| |March|104.00|3,192.28|8,042.82| |April|245.00|31.12|8,256.70| |May|229.00|91.12|8,394.58| |June|5.00|31.12|8,368.46| |July|378.00|991.12|7,755.34| |August|3,148.00|4,155.21|6,748.13| |September|230.00|24.48|6,953.65| |October|12.00|1,593.48|5,372.17| |November|8.00|24.48|5,355.69| |December|290.00|1,593.48|4,052.21| ## **Status** This document records the reconciled monthly bank movements only. It forms the working financial reconciliation supporting the annual accounts. ## **(1) Administration** ## a) Basis of preparation. Accounts are prepared in accordance with the Charities Statement of Recommended Practice Charities SORP (FRS102), (FRS102) and the Charities Act 2011. Kingston Child Contact Centre is a registered charity number: 1196179 and meets the definition of a public benefit entity under FRS102. Assets and liabilities are initially recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes. ## b) Income recognition. All incoming resources are included in the Statement of Financial Activities when the charity is legally entitled to the income after any performance conditions have been met, the amount can be measured reliably and it is probable that the income will be received. ## c) Donations. Donations are accounted for gross when received. ## d) Investment Income Investment income. National Lottery Community Play ticket Income is included in the accounts in the year in which it is receivable. ## e) Expenditure recognition. All expenditure is accounted for on an accruals basis. Expenditure is recognised where there is a legal, or constructive obligation to make payments to third parties, it is probable that settlement will be required and the amount of the obligation can be measured reliably. ## f) Fundraising and publicity costs The Charity has not made a formal appeal for funds this year and expenditure on these items is therefore not material. ## g) Support costs Support costs are those that assist the work of the charity and directly represent charitable activities including administration work. The administration work is carried out by a trustee and is capped (15 hours maximum paid per month). Any additional time (over the cap) is volunteered and this intangible time (and cost) is not included in the Statement of Financial Activities. ## h) Fixed Assets Furniture and equipment is not capitalised. ## i) Funds Unrestricted funds are available for use at the discretion of the trustees in furtherance of the general objectives of the charity (ie., supporting families with financial challenges etc), and which have not been designated for other purposes. Designated funds - comprise of unrestricted funds that have been set aside by the trustees for particular purposes. The aims and use of each designated fund (ie., room 12, website update etc) is set out in the financial statement notes. Restricted funds are funds which are to be used in accordance with specific restrictions imposed by the donors, or which have been raised by the charity for particular purposes. The cost of raising and administering such funds are charged against the specific fund. The aim and use of each restricted fund is set out in the financial statement notes. ## Charmaine Lee Treasurer