
## **Trustees’ Annual Report for the period** 

## **From: April 2023       Period start date   To: March 2024          Period end date** 

**Charity name: Confident Conversations** 

**Charity registration number:** 1195742 

## **Objectives and Activities** 

||SORP reference||
|---|---|---|
|Summary of the purposes of<br>the charity as set out in its<br>governing document|Para 1.17|**To relieve the suffering of children in**<br>**hospital due to their ill health by**<br>**providing free-to-access support and**<br>**advice for parents and carers, to be able**<br>**to seek guidance on practical help of**<br>**navigating hospital stays, giving them**<br>**the information and skills they need to**<br>**advocate for their child's medical care.**|
|Summary of the main<br>activities in relation to those<br>purposes for the public<br>benefit, in particular, the<br>activities, projects or<br>services identified in the<br>accounts.|Para 1.17 and<br>1.19|**Maintain and develop up-to-date, free-to-**<br>**access website with comprehensive**<br>**information for (i) parents and carers**<br>**with a child in hospital, (ii) family and**<br>**friends of parents/carers with a child in**<br>**hospital, (iii) medical professionals who**<br>**work with children.**|
|Statement confirming<br>whether the trustees have<br>had regard to the guidance<br>issued by the Charity<br>Commission on public<br>benefit|Para 1.18|**Trustees are aware of the Charity**<br>**Commission’s guidance on public**<br>**benefit. The charitable purpose of**<br>**Confident Conversations is at the heart**<br>**of our work and all our activities are for**<br>**the public benefit.**|



**Additional information (optional)** You may choose to include further statements where relevant about: SORP reference **N/A** Para 1.38 Policy on grant making **N/A** Para 1.38 Policy on social investment including program related investment 



|Contribution made by<br>volunteers|Para 1.38|**Volunteers are vital to the work of**<br>**Confident Conversations, particularly**<br>**our Parent/Carer Advisory Board**<br>**(P/CAB). The P/CAB is made up of**<br>**parents and carers who have**<br>**experienced being in hospital with their**<br>**child, and use that lived experience to**<br>**inform Confident Conversation’s**<br>**support.**|
|---|---|---|
|Other||**N/A**|



## **Achievements and Performance** 

||SORP reference||
|---|---|---|
|Summary of the main<br>achievements of the charity,<br>identifying the difference the<br>charity’s work has made to<br>the circumstances of its<br>beneficiaries and any wider<br>benefits to society as a<br>whole.|Para 1.20|**Maintained and developed up-to-date,**<br>**free-to-access website with**<br>**comprehensive information for (i)**<br>**parents and carers with a child in**<br>**hospital, (ii) family and friends of**<br>**parents/carers with a child in hospital,**<br>**(iii) medical professionals who work**<br>**with children.**<br>**Supported over 160 beneficiaries in the**<br>**period.**<br>**Became official NHS England partner for**<br>**advice to parents in hospital with their**<br>**child.**|



## **Additional information (optional)** 

You may choose to include further statements where relevant about: 

||||
|---|---|---|
|Achievements against<br>objectives set|Para 1.41|**Four overarching objectives (drawn**<br>**directly from our trustee-agreed**<br>**strategy, flowed into 13 workstreams. 7**<br>**(54%) were fully achieved; 3 (23%) were**<br>**partially achieved; 3 (23%) were not**<br>**achieved.**|
|Performance of fundraising<br>activities against objectives<br>set|Para 1.41|**Of the four workstreams under the one**<br>**overarching finance objective, one was**<br>**fully met and three were partially met.**|
|Investment performance<br>against objectives|Para 1.41|**N/A**|





Other
NIA

## **Financial Review** 

|**Financial Review**|||
|---|---|---|
|Review of the charity’s<br>financial position at the end<br>of the period|Para 1.21|**Expenditure exceeded income for the**<br>**period. However, surplus from last FY**<br>**covered the shortfall, leaving reserves**<br>**intact.**|
|Statement explaining the<br>policy for holding reserves<br>stating why they are held|Para 1.22|**Trustees agreed to hold six months of**<br>**running costs as a standing reserve.**<br>**These are held to ensure the continued**<br>**operation of the charity, allow for**<br>**unexpected expenses and give trustees**<br>**time to consider any unexpected**<br>**changes to the charities operations.**|
|Amount of reserves held|Para 1.22|**£400.00**<br>**_Enough for six months operating costs._**|
|Reasons for holding zero<br>reserves|Para 1.22|**N/A**|
|Details of fund materially in<br>deficit|Para 1.24|**N/A**|
|Explanation of any<br>uncertainties about the<br>charity continuing as a going<br>concern|Para 1.23|**None at present**|



## **Additional information (optional)** You may choose to include further statements where relevant about: 

||||
|---|---|---|
|The charity’s principal<br>sources of funds (including<br>any fundraising)|Para 1.47|**Individual public fundraising**|
|Investment policy and<br>objectives including any<br>social investment policy<br>adopted|Para 1.46|**N/A**|
|A description of the principal<br>risks facing the charity|Para 1.46|**Confident Conversations maintains a**<br>**risk register which is reviewed twice**<br>**yearly by trustees. The primary risks**<br>**faced by the charity are:**<br>**1. Reputational: A parent/carer uses**<br>**Confident Conversations and does not**<br>**get the results they want - and blames**<br>**the charity.**<br>**Mitigation: public liability insurance,**<br>**content disclaimer, content developed**|





**and reviewed by Parent/Carer Advisory Board. 2. Financial: Lack of sufficient funding for planned activity - and/or unstable funding. Mitigation: diversifying funding strategy, ability to flex ambition in line with available funding, reserves policy. N/A** Other 



## **Structure, Governance and Management** 

|Description of charity’s<br>trusts:|||
|---|---|---|
|Type of governing document<br>(trust deed, royal charter)|<br>Para 1.25|**Constitution**|
|How is the charity<br>constituted?<br>(e.g unincorporated<br>association, CIO)|Para 1.25|**Registered CIO**|
|Trustee selection methods<br>including details of any<br>constitutional provisions e.g.<br>election to post or name of<br>any person or body entitled<br>to appoint one or more<br>trustees|Para 1.25|**Trustees must be at least 16 years old.**<br>**They must be properly appointed**<br>**following the procedures and any**<br>**restrictions in the Confident**<br>**Conversations constitution (see below).**<br>**An individual must not act as a trustee if**<br>**they are disqualified unless authorised**<br>**to do so by a waiver from the**<br>**Commission.**<br>**“Apart from the first charity trustees,**<br>**every trustee must be appointed for a**<br>**term of three years by a resolution**<br>**passed at a properly convened meeting**<br>**of the charity trustees. In selecting**<br>**individuals for appointment as charity**<br>**trustees, the charity trustees must have**<br>**regard to the skills, knowledge and**<br>**experience needed for the effective**<br>**administration of the CIO.” (Confident**<br>**Conversations Constitution)**<br>**No other person or body is entitled to**<br>**appoint trustees.**|



## **Additional information (optional)** You may choose to include further statements where relevant about: 

|Policies and procedures<br>adopted for the induction<br>and training of trustees|Para 1.51|**As per para. 11 of the Confident**<br>**Conversations Constitution:**<br>**“The charity trustees will make available**<br>**to each new charity trustee, on or before**<br>**his or her first appointment:**<br>**(a) a copy of the current version of this**<br>**constitution; and**<br>**(b) a copy of the CIO’s latest Trustees’**<br>**Annual Report and statement of**<br>**accounts.”**<br>**New trustees are also furnished with a**<br>**copy of the Confident Conversations**<br>**Trustees’ Handbook, which sets out**<br>**further information about Confident**<br>**Conversations, expected behaviour of **|
|---|---|---|





**trustees and key policies (e.g. finance, safeguarding, BHD). N/A** The charity’s organisational structure and any wider Para 1.51 network with which the charity works **N/A** Relationship with any Para 1.51 related parties **N/A** Other 

## **Reference and Administrative details** 

Charity name **Confident Conversations** Other name the charity uses Registered charity number **1195742** Charity’s principal address **Gemma House, 39 Lilestone Street, London, NW8 8SS** 



## **Names of the charity trustees who manage the charity** 

|1<br>2<br>3<br>4<br>5<br>6<br>7<br>8<br>9<br>10<br>11<br>12<br>13<br>14<br>15<br>16<br>17<br>18<br>19<br>20|**Trustee name**|**Office (if any)**|**Dates acted if not for whole**<br>**year**|**Name of person (or body) entitled**<br>**to appoint trustee(if any)**|
|---|---|---|---|---|
||**Lydia Strachan**|**Director**<br>**Chair of the Board**<br>**of Trustees**||**Board of Trustees**|
||**Sarah Major**|**Treasurer**||**Board of Trustees**|
||**Satnam Dhaliwal**|**Safeguarding Lead**||**Board of Trustees**|
||**Alice Riley**|**BHD Lead**||**Board of Trustees**|
||**Carol Sullivan-**<br>**Wallace**||**To May 2023**|**Board of Trustees**|
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## – Corporate trustees names of the directors at the date the report was approved 

**Director name N/A** 

Name of trustees holding title to property belonging to the charity 

|**Trustee name**|**Dates acted if not for wholeyear**||
|---|---|---|
|**N/A**|||
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## **Funds held as custodian trustees on behalf of others** 

Description of the assets N/A held in this capacity Name and objects of the charity on whose behalf the assets are held and how this falls within the custodian charity’s objects Details of arrangements for safe custody and segregation of such assets from the charity’s own assets 

## **Additional information (optional)** 

## **Names and addresses of advisers (Optional information)** 

|**Type of**<br>**adviser **<br>**Name**<br>**Address**|**Type of**<br>**adviser **<br>**Name**<br>**Address**|**Type of**<br>**adviser **<br>**Name**<br>**Address**|
|---|---|---|
|**N/A**|||
||||
||||
||||
|**Name of chief executive or names of senior staff members (Optional information)**|||
|Lydia Strachan, Director|||



## **Exemptions from disclosure** 

Reason for non-disclosure of key personnel details 

**N/A** 

## **Other optional information** 

**N/A** 



## **Declarations** 

**The trustees declare that they have approved the trustees’ report above.** 

**Signed on behalf of the charity’s trustees** 

|**Signature(s)**<br>**Full name(s)**<br>**Position (eg Secretary,**<br>**Chair, etc)**<br>**Date**|_Lydia Strachan_|_Sarah Major_|
|---|---|---|
||27.01.2025||






|**Confident Conversations**<br>**Charity Name**|**Confident Conversations**<br>**Charity Name**|**Confident Conversations**<br>**Charity Name**|**No (if any)**|
|---|---|---|---|
|**Receipts andpayments accounts**||||
|**For the period**<br>**from**|Apr-23<br>Period start date|**To**|Mar-24<br>Period end date|



## **CC16a** 

## **Section A Receipts and payments** 

|**A1 Receipts**|**Unrestricted**<br>**funds**<br>**to the nearest**<br>**£**<br>**308**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**308**<br>**-**<br>**-**<br>**-**<br>**308**<br>**100**|**Unrestricted**<br>**funds**<br>**to the nearest**<br>**£**<br>**308**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**308**<br>**-**<br>**-**<br>**-**<br>**308**<br>**100**|**Restricted**<br>**funds**<br>**to the nearest £**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**|**Restricted**<br>**funds**<br>**to the nearest £**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**|**Endowment**<br>**funds**<br>**to the nearest £**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**|**Endowment**<br>**funds**<br>**to the nearest £**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**|**Total funds**<br>**to the nearest £**<br>**308**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**308**<br>**-**<br>**-**<br>**-**<br>**308**<br>**100**<br>**5**<br>**159**<br>**144**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**408**<br>**-**<br>**-**<br>**-**<br>**408**<br>**-                    100**|**Total funds**<br>**to the nearest £**<br>**308**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**308**<br>**-**<br>**-**<br>**-**<br>**308**<br>**100**<br>**5**<br>**159**<br>**144**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**408**<br>**-**<br>**-**<br>**-**<br>**408**<br>**-                    100**|**Last year**<br>**to the nearest £**|
|---|---|---|---|---|---|---|---|---|---|
|Donations|**308**||||||||**1,417**|
||**-**||||||||**-**|
||**-**||||||||**-**|
||**-**||||||||**-**|
||**-**||||||||**-**|
||**-**||||||||**-**|
||**-**||||||||**-**|
||**-**||||||||**-**|
|**_Sub total_**_(Gross income for_<br>_AR)_|**308**||||||||**1,417**|
|||||||||||
|**A2 Asset and investment sales,**<br>**(see table).**||||||||||
||**-**|||||||||
||**-**||||||||**-**|
|**_Sub total_**|**-**||||||||**-**|
|**_Total receipts_**<br>**A3 Payments**||||||||||
||||||||||**1,417**|
|||||||||||
|Office administration|**100**||**-**||**-**||**100**||**-**|
|Telephonyservices|**5**||**-**||**-**||**5**||**-**|
|Website|**159**||**-**||**-**||**159**||**-**|
|CharityInsurance|**144**||**-**||**-**||**144**||**-**|
||**-**||**-**||**-**||**-**||**-**|
||**-**||**-**||**-**||**-**||**-**|
||**-**||**-**||**-**||**-**||**-**|
||**-**||**-**||**-**||**-**||**-**|
||**-**||**-**||**-**||**-**||**-**|
|**_Sub total_ **|**408**||**-**||**-**||**408**||**-**|
|||||||||||
|**A4 Asset and investment**<br>**purchases, (see table)**||||||||||
||**-**|||||||||
||**-**|||||||||
|**_Sub total_ **|**-**||||||||**-**|
|**_Total payments_**<br>**_Net of receipts/(payments)_**<br>**A5 Transfers between funds**<br>**A6 Cash funds last year end**<br>**_Cash funds this year end_**||||||||||
||||||||||**-**|
|||||||||||
||**-                    100**||||||**-                    100**||**1,417**|
||**-**||||||**-**||**-**|
||**1,417**||||||**1,417**||**-**|
||**1,317**||||||**1,317**||**1,417**|



CCXX R1 accounts (SS) 

1 



## **Section B Statement of assets and liabilities at the end of the period** 

|**Categories**<br>Signed by one or two trustees on<br>behalf of all the trustees<br>**B5 Liabilities**<br>**B3 Investment assets**<br>**B2 Other monetary assets**<br>**B4 Assets retained for the**<br>**charity’s own use**<br>**B1 Cash funds**|**Details**<br>**Details**<br>**Details**<br>**_Total cash funds_**<br>(agree balances with receipts and payments<br>account(s))<br>**Details**<br>Bank deposits<br>**Details**<br>_Sarah Major_<br>Signature<br>_Lydia Strachan_|**Unrestricted**<br>**funds**<br>**Restricted**<br>**funds**<br>**to nearest £**<br>**to nearest £**<br>**1,317**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**1,317**<br>**-**<br>OK<br>OK<br>**Unrestricted**<br>**funds**<br>**Restricted**<br>**funds**<br>**to nearest £**<br>**to nearest £**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**Fund to which**<br>**asset belongs**<br>**Cost (optional)**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**Fund to which**<br>**asset belongs**<br>**Cost (optional)**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>**Fund to which**<br>**liability relates**<br>**Amount due**<br>**(optional)**<br>**-**<br>**-**<br>**-**<br>**-**<br>**-**<br>Print Name<br>Lydia Strachan<br>Sarah Major|**Endowment**<br>**funds**<br>**to nearest £**|
|---|---|---|---|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||OK|
||||**Endowment**<br>**funds**<br>**to nearest £**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**Current value**<br>**(optional)**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**Current value**<br>**(optional)**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**-**|
||||**When due**<br>**(optional)**|
|||||
|||||
|||||
|||||
|||||
|||||
||||Date of<br>approval|
||_Lydia Strachan_|Lydia Strachan|27.01.2025|
||_Sarah Major_|Sarah Major|27.01.2025|



CCXX R2 accounts (SS) 

2 

