## **Fresh Start Future Enterprises Annual Report Fiscal Year end: 30th September 2024** ## **1. Introduction** Fresh Start Future Enterprises is dedicated to rehabilitating and reintegrating ex-offenders by providing tailored support to address housing, education, employment, and mental health needs. This report outlines the charity’s activities, achievements, and financial standing for the year ending September 2023. - **Charity Registration Number** : 1191533 - **Charity Address** : 60-62 Pitt Street, Norwich, NR3 1DF - **Website** : www.fsfe.co.uk ## **2. Trustees and Leadership** Our board of trustees is composed of Five experienced professionals, each contributing a unique blend of expertise in governance, criminal justice, human resources, and business management. All trustees were actively involved throughout the year in overseeing the charity's activities, attending regular meetings, and making key decisions regarding strategy and operations. ## **3. Charitable Objectives** **Charitable Objects** : To promote the rehabilitation and resettlement of ex-offenders for the public benefit by providing mentoring, support, education and training to help ex-offenders find sustainable employment and housing to help them to re-integrate into the community. **Vision** : To empower individuals leaving the criminal justice system to lead productive, crime-free lives, fostering safer communities. **Mission** : Reduce re-offending rates and increase community integration through targeted, trauma informed interventions. ## **4. Activities, Achievements, and Performance** ## **Summary of Activities** : Since October 2022, Fresh Start Future Enterprises has provided wrap-around support to over 500 clients across Norfolk, Suffolk, Essex, and Cambridgeshire. The key areas of support include housing advocacy, employment training, mental health services, and addiction recovery programs. ##  **Achievements** : `o` Supported over **263 individuals** in the last 12 months, providing crucial services in housing, employment, and substance misuse recovery. `o` Achieved an **92% reduction in re-offending** among our service users. `o` Delivered **500 interventions** across various needs, including 112 housing interventions, 96 employment advocacy cases, and engagement in mental health and substance recovery services. ## **5. Public Benefit Statement** Fresh Start Future Enterprises complies with the Charity Commission’s guidelines for public benefit. Our services are freely available to ex-offenders and those involved in the criminal justice system, ensuring they can reintegrate into society and become law-abiding citizens. By reducing reoffending, our charity helps to improve public safety and reduce the burden on the criminal justice system, contributing to wider societal well-being. ## **6. Financial Review** ## **Income** : The National Lottery has been our primary source of funding, playing a pivotal role in supporting the essential work our charity has undertaken throughout the last 3 years. Thanks to this generous backing, we were able to make a meaningful impact across various projects and initiatives that align with us During the financial year, the charity generated a total income of **£216,078.00** . The majority of this funding came from the National Lottery – Community Fund, which enabled us to expand our reach and support vulnerable individuals in our community. In addition to the Lottery's contributions, we received crucial support from Hopestead and the Norfolk Community Foundation, both of which have been instrumental in helping us sustain and develop our programs. We are also grateful for the additional contributions from various smaller funders, whose support, though smaller in scale, was equally vital in ensuring the success of our work. This collective funding has allowed us to maintain our ongoing projects and launch new initiatives aimed at addressing urgent community needs, proving once again the immense value of collaboration and financial backing in the charity sector. ## **Expenditure** : The total expenditure amounted to **£222,881.00** , which was allocated towards client support services, administrative costs, and program delivery; the increase is the cost-of-living crisis and demand for the service far outstripping resource ## **Reserves Policy** : The trustees established a reserves policy of 1 month’s operational costs, this was changed from 3 months by the board of trustees due to the cost-of-living crisis. ## **7. Risk Management** The trustees have conducted a thorough risk assessment and identified key risks in the areas of funding, service demand, and operational challenges. To mitigate these risks, we have diversified our income streams by applying for additional grants and securing corporate partnerships. Additionally, we have strengthened our internal monitoring systems to ensure efficient service delivery and risk management. ## **8. Plans for Future Periods** Looking ahead, Fresh Start Future Enterprises plans to expand its reach into new regions and enhance its services in response to growing demand. Our primary objectives include: - **Expanding Service Areas** : We aim to extend our services to additional regions in the East of - England. - **Increased Capacity** : We plan to recruit additional case workers and volunteers to meet the - growing demand for support. - **New Partnerships** : Strengthening collaborations with local authorities, businesses, and - educational institutions to provide holistic support.  **Innovative Workshops** : Launching a series of behavioural and cognitive workshops designed to help ex-offenders break the cycle of reoffending. ## **9. Key Metrics and Successes** - **Housing Advocacy** : 112 interventions, reducing waiting times for secure housing by 6 - months. - **Employment Advocacy** : 96 interventions, with post-release employment rates increased to - 42% (national average is 17%). - **Mental Health** : 68% of clients were connected to mental health services (national average is - 39%). - **Substance Abuse Advocacy** : 60% of clients actively engaged in recovery programs. ## **10. Collaborations and Partnerships** Fresh Start Future Enterprises has built strong partnerships with key organisations to maximize our impact: - **HMPPS** : Joint programs to support offenders pre- and post-release. - **Local Housing Authorities** : Fast-tracking housing applications and resolving homelessness - for our clients. - **Rehabilitation Services** : Facilitating placements in drug and alcohol treatment programs. - **NSFT** ## **11. Volunteer and Community Engagement** Volunteers have played a pivotal role in the successful delivery of our services this year, particularly in response to the significant increase in referrals. Their contributions have been essential in ensuring we can continue to meet the rising demand for support without overstretching our core resources. Without the dedication of our volunteers, we would have faced challenges in maintaining the breadth and quality of our vital services. Over the past year, we successfully recruited, trained, and provided ongoing support to more than 12 volunteers, each of whom has been integral in helping us expand our capacity and enhance the impact of our programs. Their work has ranged from direct client support to assisting with administrative duties, allowing us to better allocate our resources and ensure that no individual seeking our help goes without the support they need. ## **12. Testimonials** ## **Norwich** _Case Study_ We received a referral from Change Grow Live (CGL), based at HMP Norwich, regarding a client, L.N., who was due for imminent release and required support upon re-entering the community. L.N. had no accommodation arranged, lacked external support networks, and, being originally from another area, had no local connections in Norwich. It was made clear that returning to his hometown would pose significant risks to his safety and wellbeing due to previous gang affiliations, potentially resulting in reoffending or fatal consequences. Following extensive efforts, including outreach to various organisations, communication with solicitors, and engagement with Norwich City Council, temporary hotel accommodation has now been secured for L.N. while the Council works to arrange more stable temporary housing. I have supported L.N. by assisting with the completion of necessary documentation, liaising with relevant agencies, and providing emotional support to help him navigate this transitional period. As a result, L.N. is now more settled and has expressed sincere gratitude for the support provided by both myself and Fresh Start. He is optimistic about this new chapter in his life and is committed to remaining out of the criminal justice system. ## _Case Study_ A client self-referred to our service in September. He has previously served two custodial sentences and is now highly motivated to make positive changes in his life. Upon release, he faced considerable challenges, including a lack of accommodation, identification, financial resources, and adequate clothing. Our service responded by securing suitable accommodation, providing food and clothing vouchers, and supporting him with benefit applications and obtaining official ID documentation. He has shown strong engagement with employability support, including the development of a CV, Letter of Application, and Disclosure Letter. He also participates in weekly mentoring sessions and has supervised access to the internet to aid his job search. Despite fully disclosing his circumstances, he successfully secured three employment offers; however, these were later withdrawn following involvement from the Public Protection Unit (PPU). Support for this client remains ongoing, and we continue to advocate for opportunities that allow him to rebuild his life. ## _Case Study_ T.M. was referred to our service by the NHS and is currently occupying a bed within a mental health hospital. He requires support in securing appropriate accommodation in preparation for his discharge. We have been actively assisting him with the housing application process and providing ongoing support in navigating the bidding system through the Ipswich housing register. During this process, T.M. experienced technical difficulties, including issues with resetting his account password, which temporarily restricted his access to the housing portal. With our intervention, these issues were successfully resolved, and his account has now been reinstated. We continue to support T.M. in his efforts to secure stable accommodation that will contribute to his long-term recovery and wellbeing. Company Registration No. 12371507 (England and Wales) FRESH START FUTURE ENTERPRISES LIMITED ANNUAL REPORT AND UNAUDITED ACCOUNTS FOR THE YEAR ENDED 30 SEPTEMBER 2024 FRESH START FUTURE ENTERPRISES LIMITED ANNUAL REPORT AND UNAUDITED ACCOUNTS FOR THE YEAR ENDED 30 SEPTEMBER 2024 CONTENTS PAGE Company infomiation Dir8Ctor5' report Income statem8nt St8tem8nl of finanual PKJsitic Detailed incon* statement FRESH START FUTURE ENTERPRISES LIMITED COMPANY INFORMATION FOR THE YEAR ENDED 30 SEPTEMBER 2024 Directors Cathryn Grint ChartottÈ James Saziya Mirza Kerry Nom)an Company Number 12371507 IEngland and Wales) Registered Office 6042 Unit 20 & 21 'tt Slreel N(xwch NR3 1DF EnglaThJ A¢¢ountants JHW Azolh Ltd 13 Thè Close Norwich Norfolk NR14DS FRESH START FUTURE ENTERPRISES LIMITED DIRECTORS, REPORT FOR THE YEAR ENDED 30 SEPTEMBER 2024 The directors yesent their ￿rK)rt and a¢￿UnIS forthe year 30 Seplember 2024. Dlre¢tors The following directors h81d offic8 during Ihe whd8 of th8 pe￿￿1. Cathryn Grint Chartotte James Saziya Mirza Kerry Norrnan Stat•m•nt of dlrèetors. rèsponslbllltl•s The director5 are re5POn51b￿ for preparing the rewrt and aectyJnts in actordaneè wilh ap￿le￿ile law and regulations. Company18w requires the dirgctors to prep8rg a¢rtsJnts for e8th finwKial ygar. Undgr that18w, the directors have elected to prepare the a￿Ounts in accordance wth United Kir¥Jd(xn Generally Attepled Aco)unting Practice (United Kingdom Accounting Standards and applicable lawl. Untjer company law the ￿1￿CtorS must not approve the accL)unts unless ihey are satisfied that they give a true and fair view of the state of affairs of the company ￿01 ol the profit or loss of th8 (ompany Ihal period. In preparing these accounts, the direelors are require(I lo.. 58lecl suitable accounb'ng poliries and then appty them ccffl51St8n¢ty; make judgemgnts and estimates that are reas(￿able and [￿en1', prepare the accounts on the going concem basis unless il is inappropriate to presume thal th8 company will continue in buslness, The directors are responsibb for kee￿.￿j adequate accounlw recuds Ihat are suffiC￿nI to show and explaln the company, tr8nsaciions and disclose with roaSona￿e accuracy ai any bme thè finanaal KNtsilion ol thè company and anabla thom to ansurè that the accounts cornply wilh th8 Cornpani8s Acl 2￿8. They ar8 also responsible lor safeguarding th8 as58ts of the cornpany 8nd hence for 18king reasonable $tep$ for the prevenlion and d8lection of Ir8ud 8nd other irregularities. Small ¢ompany provlslons This report has been prepared in accordance wlh the spg(ial prwstr)n$ rela￿Tra lo sm811 rrnip8nies within Part 15 of the Companies Act 2(Y)6. Signad on b$h811 of thè b08rd of dirteiors C8thryn Grint Director Approved by the board on.. 29 Septemter 2025 FRESH START FUTURE ENTERPRISES LIMITED INCOME STATEMENT FOR THE YEAR ENDED 30 SEPTEMBER 2024 2024 2023 Tumover Other income 216,078 135,456 Staff Cost 1129.7801 1104.6171 Depre¢iat'on and other arrKJunts written off assets 113,0991 112,7251 Other ch8rg8$ 193,1211 134,0441 L05S 119,9)21 115,9301 FRESH START FUTURE ENTERPRISES LIMITED STATEMENT OF FINANCIAL POSITION AS AT 30 SEPTEMBER 2024 2024 2023 Fixed assets 82.247 43.651 Current assets 21,590 7,068 Prepayments and accrued incon 8.521 Creditors.. anKJunts falling dug within one year I94,￿7) 129,5081 Net current Ilabllltles 172,4171 113,9191 Total astsots106s currènt Ilabllltl 9,830 29,732 Not assets 9.830 29,732 Capltal and roserves 9,830 29,732 NOTES TO THE ACCOUNTS 1 Ststutory Snf¢rmatlon Fresh Start Future En18rprises Limited is a priva18 cornpany. limited by 5hare5. regi51ered in England and Wales, tsgi$tr8th)n numb8r 12371507. The registered offic8 ¢5 Unil 20 & 21. Piu Street, Norwich, NR3 10F, England. 2 Av•rag• numbfrr of employees During the year the average numb8r ol eMplO￿&S was S12023= 51. For the yèar endlng 30 September 2024 the company was entiiied lo exempl￿n from audit under section 477 01 the Companios Act 2006 r8lating to srnall comp8ni8s. Tha mèmb8rs ha￿ noi r8quirad th8 company 10 obtain an audit in 8C(y)rdanee with section 476 of th8 Cornpanies Act 2(M)6. Thè directors ackn￿￿edge their r8sponsibiliti￿ for cOm￿￿ng th8 wuirenwnts of th6 Act with raspact to accounting racords and the preparat'on ol aecounts. These accounts have been prepared in accx)rdance wlh the microenbty prowslons of the Compan￿$ Act 2006 and FRS 105, The Financial Reporting Slanéard applicable to the Mi($04ntth"es Regime. Approved by the t¥)ard on 29 September 2025 Cathryn Grint Dir8Ctor Company R8gistrab'on No. 12371507 FRESH START FUTURE ENTERPRISES LIMITED DETAILED INCOME STATEMENT FOR THE YEAR ENDED 30 SEPTEMBER 2024 This scwule does Th)1 fcwm part ofthe stsbJtory acwJnts. 2024 2023 Other income Other operating Inccme Govemmenl gffjnts Interest ￿te1Vable 126.065 90.013 135.447 216,078 135,456 Staff ¢o$t$ Wages and 5al8ri85 P8nsions Employerfs Nl Temporary staff and r8rxurtment Staff training and welfare Travel and subsistence Motor exwns•s 108,978 6,406 86,381 13721 350 990 23 13,363 16.465 1,793 129,780 104.617 Dopr8elatlan and olhor amounts wrltt•n off a$sots 0epr8cialion L085 on di8POs81 of plant & rn8chinery 12,711 388 12,725 13,099 12,725 Intorèst Payablt 8ank loans and overdrafts Finance leases and HP 314 2,500 358 2,814 358 Other Rent Light and heat Telephone and lax stalion8ry and printing Subscriptions 8ank charges Insuran¢e Softwa Repairs and maintenance Bad debts Donations Sundry expenses Consultancy fee5 Advertising and PR Other legal and profesSic￿al 24,180 7,680 135 3,378 137 6,509 1,334 998 49 12,328 5.554 2.06e 29,665 16 4,969 60 1,724 180 4,388 8,893 1,788 338 6,611 813 200 90,307 33,686 Loss on ordinary activities before taxation 119.9021 115.9301 CHARITY COMMISSION FOR ENGLAND AND WALES Independent examiner's report on the accounts Section A Independent Examiner's Report Report to the trustoos *QLSH.gT4C I i U(LeS cNITcWi4yg LIMI (i Charlty no (if any) On accounts for the year ended 3tJ SÉf fEMReiL ZOL Sot out on pages I report to the trustees on my examination of the accA)unls of the above charily I"Ih8 Tnjst'l for the year ended Responslbilltlas and basis of report As the charills twstees, you are responsible for the preparation of tha accounts in accordance with the requi￿rnents of the Charities Act 2011 {'Ihe Act.). I report in respect of my examination of the Tfusl's accx)unts carrfed out under section 145 of the 2011 Acl and in carrying oul my examination, I have followed all the ap[￿leable Directions given by the Charity Commission under section 145151{bl of the Act. Indèpendent ￿h8 charity's gross income exceeded £250.000 and l am qualified to examlner's statement undertake Ihe examination by being a qualrfied member of Ilnsert name of applicable listed bodyll. D6lot81 l if not applicable, I hav& completed my examination. I confinn that no materi81 matters have come to my attention in connection wth Ihe examination (other than that disclosed below ') vknich gives me cause to believe that in, any material respec1= the accounling records were not kept in a￿￿}rdance with section 130 of the Charities Act.. or the accounls did not accord with the accounting records., or the accounls did not comply with the applicable requirements concerning the fom and conlenl of accounts sel out In the Charities {Accounls and Reports) Regulations 2008 other than any requirem8nl that the atxounts give a Irue and fair. view which is not a matter considered as part of an independent exa¥nination. I have no concems and have come across no other matters in connection wth the examination lo which attention should b8 drawn in this report ir? order to enable a proper understanding of the accounts lo be reached. ' Please delete Ihe words the brack8ts if Ihey do not appty. Signed: Date.. Iqloi 1-2.5 Name: PThI4L Di*.J Relevant professional qualificatlonlsl or body IER Oct 2018 {If any): Address: Section B Disclosure Only complete if the examiner needs lo highlight material mallers ol concern (see CC32, Indep8ndenl examination of charity accounts.. directions and guidance for examiners). Glvo hero brlef details of any Items that the examiner wlshes to disclose. IER Oct 2018