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2022-12-31-accounts

OUR IMPACT AND ACHIEVEMENTS Trustees' Report and Accounts for our work in 2022 to prevent and address gambling harms.

Contents

Contents
Forewords 4
Impact at a glance 6
Gambling and public health 8
Community-based support 10
Peer support service 14
Women's service 17
Fundraising overview 18
Partnerships 20
Sector research 21
BKM Global overview 24
How we operate 26
Financial statements 29
Independent auditor’s report 31
Notes to the fnancial statements 38

Trustees' Report

Betknowmore is a UK charity helping people take control of their life back from problematic gambling.

Our mission is to reduce and prevent gambling harms in UK communities. We provide services that embrace the insight and knowledge of ‘Experts by Experience’ combined with evidencebased approaches.

THE HIGHLIGHTS OF 2022

We launched our new women’s digital support service, New Beginnings

Joined the cohort of organisations tasked with designing the new national support and treatment system

Began preparation to become a City & Guilds Assured Approved Organisation

Saw 12 individuals move through our lived experience programmes into paid employment

Increased our employee numbers by 37%

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Foreword from the Co-Chair

“On behalf of the Betknowmore UK Board of Trustees I am pleased to present our 2022 Annual Report. What another exciting year it has been!”

During my time as trustee, I have seen this ambitious charity continue to grow and evolve as we strive to increase the scale and scope of our support and training services.

We are unique in our space in that we also invest in research, this expertise informs our services, as well as ensuring robust monitoring and evaluation of services, enabling the charity to provide the best support to those suffering from gambling harms.

As we reach the halfway point in delivery of our 2021-24 strategy, this is also an opportune time to reflect on our journey so far, throughout this report you will see the impact the dedicated team of Betknowmore UK staff and volunteers

have made on the communities we serve. We want people to feel empowered to live the life they want to lead and to do that we remain focused on our key objectives.

We will continue to improve the health and well-being of those impacted by gambling harms by working collaboratively with our partner organisations and making our services accessible to as many people as possible.

We will continue to increase awareness of gambling harms in diverse communities through our community programmes, having local presence and strengthening our relationships with key community leaders.

We will strengthen the impact made by experts by experience, we continue to be dedicated to embracing the lived experience of gambling harms and recovery, we plan to embrace this further by introducing a Lived Experience Advisory Board to work with our board of trustees, our service teams and other important stakeholders.

We will strengthen internal capacity both through staff recruitment and the improvement of our systems and processed to ensure we continue to provide effective and efficient services.

July 2023 saw a change of board leadership, I was honoured to be appointed Co-Chair, along with Joe Seet. I have spent time talking with individuals across the charity and understand more than ever the commitment and motivation our teams demonstrate every day in the pursuit of helping others. To them, on behalf of the board, I extend my most sincere gratitude and I look forward to continuing our work together in 2023 and beyond.

Andrew Gray | Co-Chair

Foreword from the CEO

“In another extraordinary year, Betknowmore UK emerged from the challenges of the pandemic and economic crisis to support the development of the new National Gambling Support Network.”

Since Betknowmore UK was fully established in 2013, year-on-year we have seen public and stakeholder awareness and knowledge of gambling harms and their chronic impact on the individual, family, and communities increase. Around tables from Whitehall to local councils, to small community groups, people are taking time to pause, talk and reflect on the impact of gambling; it is the ‘hidden addiction’ no more.

2022 felt very different to 2013. The scale of change across the gambling research, support, and treatment spaces was unprecedented and the diversity of stakeholders bringing their expertise and influence growing by the day. There are many ways to describe this transitional growth but what we can say for certain is that it is needed.

As we continue to deepen our understanding of gambling harms, so too do we learn more about the requirements to educate, support and treat. A public health, or a ‘whole system’ approach, is widely accepted as the strategic answer. Only by considering gambling impact on holistic determinants of health and wellbeing can we ensure that service design and modelling is effective and fit for purpose.

national gambling support and treatment network. We were delighted to be invited to help co-design and participate, giving us an opportunity to work with amazing organisations and individuals across the country. Our three key support services, Peer Aid, GOALS, and New Beginnings, continue to go from strength to strength. These services have grown from the voice of lived experience, making real and valuable contributions to help individuals, their families, and communities. Their integration into the new network is testimony to the hard work, dedication, and innovation of the teams.

With so much internal and external change, the challenge for Betknowmore UK is to find that crucial balance between stability and growth. I am exceptionally proud of the teams and the way in which they have risen together to face both challenge and opportunity. They continue to grow personally and professionally and do so by keeping true to our values that underpin our culture.

Thank you so much to everyone that has supported us. We appreciate it and we hope to speak and engage with more of you in the coming months and years.

Frankie Graham | Founder & CEO

2022 saw the start of planning for the new

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Our impact at a glance

FEEDBACK & IMPACT

FROM SERVICE USERS

£263K RAISED

thanks to the incredible support of our partners, donors and team we were able to raise a total of £263,338 to enable us to provide free advice and support to individuals dealing with gambling harm

1,553 USERS

accessed our brand new cost-of-living advice and resource hub on our website in the final quarter of 2022 (October - December).

22 NEW PEER SUPPORTERS

In 2021, 17 new Peer Supporters were trained through our peer support programme, Peer Aid with 4 going on to be employed by us.

This year we are pleased to say that 22 new Peer Supporters were trained. A further 5 of them are now employed directly by us to support our advice and service offering.

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2021 - 17 Peer Supporters trained, and 4 employed
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2022 - 22 Peer Supporters trained, and 5 employed
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"It’s been quite simply life changing..." TRUSTEES' REPORT

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Gambling and Public Health

The emergence of the public health approach to address gambling harms is an important milestone. It also feels like a work in progress given the yet unresolved legislative, regulatory and policy questions that are currently to be finalised.

However, we can begin embracing the approach today. Our work, and indeed our vision, is one of empowering individuals. We believe we can aid the public health approach by continuing to learn and understand the challenges that we face, whilst supporting and sharing solutions.

to gambling harms. Achieved through partnerships, with statutory and voluntary sectors working in unison. Bespoke strategies, under-pinned by diversity and equal rights, working with local gatekeepers to reach and protect the vulnerable, but recognising that gambling harm does not discriminate and can affect anyone.

AT AN INDIVIDUAL LEVEL

AT A SOCIETY LEVEL

we want people to receive the appropriate information and support to prevent, stop or reduce the impact of gambling harms. The transition to a new national support network will improve referral pathways, service availability and options, with focus not just on stopping harmful gambling, but enhancing holistic health and wellbeing.

we can continue to engage with stakeholders across the whole spectrum of policy makers, regulators, and service providers whilst accepting there are many diverse, at times conflicting, opinions, beliefs, and attitudes. That is how it should be; it aids our critical thinking and planning, rather than creates barriers.

AT A COMMUNITY LEVEL

we want to empower positive health and wellbeing across communities, making them resistant and resilient

Ultimately, we assume we all want the same thing: quality of life should never, ever, be compromised by gambling.

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Our community outreach based support (GOALS)

Our community outreach programme, or GOALS (Gambling Outreach and Living Support), friendly, rapid and effective support to those struggling with gambling harms and other comorbidity.

We support individuals from a wide range of backgrounds – meeting them in spaces where they feel comfortable, everywhere from cultural centres to public libraries – to help them address their specific concerns. We helped clients achieve their health and wellbeing goals – with specific achievements ranging from compiling a book of poetry to providing volunteer tutoring to underprivileged children. One client even wrote a poem about their GOALS journey which positively reflected its effectiveness. We have built up a strong network of partner organisations, enabling clients access to other services which can support them further – from Laamiga BAME women’s service to Chester University’s Psychology Centre focus group.

The team provide support to the local community groups, examples of the team's work in north London includes partnerships developed with organisations ranging from ICOPE to Islington Wellbeing Network and the Octopus Hub, and community outreach events planned or attended ranging from the Go Africa Summer Festival to Help on your Doorstep’s Cost of Living event.

Steven reached out to Betknowmore UK to support him throughout his recovery journey. After volunteering for us, he now works as part of the wider community outreach programme team.

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I work in community engagement and support helping to raise awareness whilst supporting groups and individuals experiencing gambling harms, including affected others..

My journey began as a service user, after a hobby I embarked on in my late teens turned into an addiction that I suffered with for over a decade. Unable to cope or talk to anyone, I suffered in silence, allowing my life to crumble around me. Relationships, family, career and sense of belonging in the community were all sacrificed to my addiction.

This is crucial for our community drive to bring attention to risks and societal impacts of gambling harms. Alongside my wonderful colleagues within GOALS and the wider BKM network, we have fostered strong relationships and partnerships with local councillors, community centres and the public. We offer a beacon of hope and a place to turn to for people needing support around their own, or someone else’s, gambling. A wise man, Frankie Graham, once said: “Gambling harms is not only about losing money” so the fact that we offer holistic programmes goes a long way to ensure that every aspect of an individual’s life is looked at – their health, relationships and employment. We work in partnership and signpost to several organisations who can assist with matters surrounding other challenges our clients face.

2022 was a very productive year for GOALS with the development of a new programme and our community partnership work. I had the pleasure of working with new clients using a more progressive model, focusing on the client journey post-support / treatment. This is crucial for aftercare support, providing further tools and motivation for individuals to maintain their recovery. I also proudly worked with Howard League on a project highlighting the links between crime and gambling, and the disproportionate impact gambling can have on people from ethnic minority groups.

"Desperate for a way out, feeling isolated and hopeless, I found Betknowmore UK – a light at the end of the tunnel. Betknowmore supported me throughout my recovery journey, helping me with my relationships and my personal development. From a service user, my role has evolved through a volunteer to the proud employee that I am today."

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Our peer support service

Peer Aid is our peer support service, which provides 1:1, group and personal development support and health promotion activities to individuals harmed by gambling (including ‘affected others’).

In 2022, Peer Aid continued to go from strength to strength. Coming out of the three-year pilot into Phase 2, and with a new year of funding, Peer Aid began its expansion within GamCare, taking referrals from more geographical regions. The expansion of the service, and increased referrals required additional capacity; therefore, we appointed two new Peer Aid Coordinators as well as and a dedicated administrator for the service.

Three cohorts of training were completed during the last financial year, meaning we welcomed 19 newly trained and qualified Peer Supporters into service! The service received 241 1:1 and 197 group referrals. Each referral is processed quickly and peers quickly brought under the care of the Peer Aid team.

The service received 438 referrals broken down into 241 1:1 referrals and 197 group referrals with really positive outcomes seeing PGSI scores drop 6.5 points and Core-10 scores improve 3.4 points on average. Demonstrating the holistic nature of Peer Aid, Peers and Peer Supporters reported increases in their levels of optimism (94%), engagement in physical activity (71%), involvement in training, paid/voluntary work opportunities (71%) and social interaction

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(71%). 100% of Peer Supporters reported an improvement in their ability to manage their finances, and to talk openly about their gambling.

Looking ahead to 2023, we hope to be successful in our application to join the National Gambling Support Network which would see the nationwide expansion of our service. This would require further expansion of our volunteer base to meet the increased demand, enabling us to continue to provide support to people struggling with the impacts of gambling harms.

THE HIGHLIGHTS

Our volunteer Peer Supporters are at the heart of everything that we do. In November 2022, we held a celebration event to shine a spotlight on their fantastic achievements. We thank each and every one of our Peer Supporters for their passion in sharing our mission and supporting our clients.

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Women's service

25 participants, 4 have undertaken training, volunteering and employment, 2 now employed

My peer support story

role came up and I made the decision to pursue a career in this sector, leaving the financial services industry which I had worked in for over ten years. Luckily, I was successful in my application and have thoroughly enjoyed working at Betknowmore (BKM) ever since.

My journey with Peer Aid began back in 2020 when I was referred to the Health and Wellbeing group.

Until that point, I had never been in the presence of a group fully comprised of people in recovery. From the very first session, I felt understood and accepted.

I have a great deal of passion for the work that I do at Peer Aid, which stems from my personal experience of using the service. I know wholeheartedly that this service changes lives! Working day-to-day with amazing colleagues and volunteers, all with similar lived experiences, is such a pleasure. The biggest satisfaction I get from the role is watching people develop and achieve successes they did not believe were possible. I am excited to see what the future holds for BKM in the coming year and hope that I can continue to play a small part in such a fantastic organisation!

Following around six months of regularly attending groups, I decided to join the organisation as a volunteer Peer Supporter. I had first-hand experience of the massive impact the Peer Aid service had in my journey and wanted to give back and support others experiencing similar difficulties.

Having spent a year volunteering, the opportunity to apply for a Peer Aid Coordinator

New Beginnings is our service providing intensive, specialist support to women experiencing gambling harm.

Launched its pilot in April 2022 to 2 cohorts of deliberately small groups – ensuring that we would be able to provide intensive support and ensure everyone could actively participate.

Following feedback from these pilots, the team quickly recognised the need for further support beyond the initial ten-week programme that had been designed. The Health and Wellbeing groups were launched on a drop-in basis, providing a wraparound service with a holistic approach to support. Clients who required further additional support have been referred/signposted to GamFam, Peer Aid, Gordon Moody and Epic Restart.

6 cohorts have been held in 2022 and impact data and feedback about the service has been extremely positive. Attendees have shown an average drop in PGSI scores of 70% and a reduction of over 30% in CORE-10 scores! All survey respondents stated that they would be either likely or very likely to recommend the service to others. Over half of participants have undertaken new training, volunteering and employment opportunities, two of whom are now facilitators for the New Beginnings service.

Overall, the women attending have reported that their thoughts around shame have changed as a result of the programme, and have expressed greater hope for the future and their recovery. We are planning to recruit a dedicated Service Manager in 2023 and launch a New Beginnings podcast to further widen its reach.

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Fundraising overview

During 2022 our charity has shown incredible resilience in the ever-changing fundraising environment, not only in terms of growth in income generation but also, our people, and those who work tirelessly behind the scenes to ensure our frontline services remain accessible and fit for

purpose.

Through diversifying our funding portfolio and by identifying new ways in which we engaged with stakeholders and community partners, we have been able to improve our standing as a rapidly growing charity and, more importantly, to ensure our services are designed for people based on actual need. Fundraising continues to be led by the ever-growing need for support and our ambition to strive to be better.

£477K

funding provided through a range of grants, funding bodies and partnerships

GRANT INCOME

Funding via Grants helped us raise £377,941. In collaboration with a range of local funders, specialist service providers and in partnership with GambleAware, we plan to join The National Gambling Support Network to expand our reach throughout 2023.

£255K

raised through Research, Education & Treatment (RET) contributions

BUILDING TOGETHER PROGRAMME

Through our Building Together programme, we focused on working with those who can directly contribute to supporting our charity services. Through the Gambling Commission’s Licence Conditions and Codes of Practice (LCCP) levy for Research, Education & Treatment (RET), we received £255,256 enabling us to invest in our charity services and reach more people.

This growth in fundraised income throughout 2022 is a great achievement and testament to your belief in our mission and the collective power of making a difference together. Your support has enabled us to continue our vital work and provide crucial support to those who need it most.

As we move forward, we are committed to building upon our accomplishments and expanding our impact even further. We remain dedicated to transparently utilising the funds raised to support our programmes, initiatives, and the individuals we serve. With your continued support, we are confident that we can continue to make a meaningful difference and address the challenges our community faces.

"We would like to express our deepest gratitude to each and every donor, supporter, volunteer, and community member who played a role in our fundraising success. Your contributions, whether financial or through your time and efforts, have made a profound difference. You have empowered us to continue our mission and bring about lasting change to the lives of those we serve."

SCampbell

Shaun Campbell | Head of Fundraising

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Our partnerships

During 2022 we worked hard to establish stronger links with our colleagues across the National Gambling Treatment Service and reached out to organisations we had not worked with before to put the groundwork in to creating new partnerships ahead of being commissioned by GambleAware and engaging in a local and national programme of work.

By the end of 2022 we had verbal agreements with Breakeven, Beacon, Adferiad, Gordon Moody and the Primary Care Gambling Service that we would take our relationships forward and work closer together in the future as the organisation started to create a national footprint. This would mean that our existing peer led services would integrate into the offering of other organisations that are therapy led enabling a full wraparound of support as we had already been doing with our Peer Aid service working with GamCare in London.

We continued to build relationships with local authorities and communities, Islington council in London being an area that we strengthened feeding into licensing consultations and prevention work within the community.

Sector research

HOWARD LEAGUE FOR PENAL REFORM

Our Head of Research and Evaluation was involved in three projects commissioned by the Howard League for Penal Reform. All three projects involved people with lived experience of gambling harms as peer researchers, with one looking at women, crime and gambling harms, another at ethnic minority communities, crime and gambling harms, and the third examining gambling cultures within a male prison. The projects were led by academics from Brunel, Coventry and Lancaster Universities, adding to the many partnerships that Betknowmore UK has with academia.

GAMBLEAWARE

ClearView Research was commissioned by Ipsos and GambleAware to undertake a qualitative exploration of how minority communities are harmed by gambling, undertaking a series of Learning Labs, one of which was led by Betknowmore UK. The findings of this important research will be published in 2023 and will help fill a considerable evidence gap.

NATIONAL INSTITUTE OF HEALTH

RESEARCH

We also participated in research funded by the National Institute of Health Research (NIHR) and led by Kings College London, to identify a gambling harms screening question for use by Adult Social Services. People with lived experience were involved in an advisory capacity, and Betknowmore UK established and managed this advisory group. Also funded by the NIHR was a project on Football Fans and Betting, led by Glasgow University, and again Betknowmore UK was one of many partners in this project.

WOMEN'S PEER SUPPORT

2022 saw another in-house research project led by Dr Liz Riley and involving one of our Peer Supporters, Ben Howard, as a lived experience researcher. This project explored the dynamics, impacts and challenges of peer support groups for gambling harms. The research focused especially on peer support groups for women, and stakeholders from a range of organisations were interviewed, along with women who had participated in groups provided by charities and other organisations and individuals. The final report was prepared at the end of 2022, marking a successful and busy year for research.

A number of research bids and partnerships were developed in 2022. Notable among these was a proposal to the Gambling Commission for Regulatory Settlement funding, looking at gambling-related domestic abuse. A strong partnership with Brunel University was formed and this will be the foundation for further research growth in the future.

We’re excited about new research opportunities for Betknowmore UK in 2023 and committed to involving people with lived experience in all aspects of the research process.

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Spotlight on our research

Liz: What do you think your lived experience brought to the interviews you conducted with stakeholders?

Ben: Lived experience adds authenticity, empathic understanding and builds up trust between researchers and stakeholders. I was able to illuminate experiences, understand what was being presented from a perspective of emotion/feeling, which I feel added greater depth to research. I felt that I could ask challenging questions and have the respect and honesty of stakeholders, knowledge of my lived experience and being more at ease. I felt this led to openness, transparency, and more data gained.

In 2022, our research project on peer support groups benefitted from the involvement of a researcher with lived experience, Ben Howard. Head of Research and Evaluation, Dr Liz Riley, asked Ben about the experience.

Liz: Do you think a peer research approach brings any challenges to the person with lived experience?

Ben: I do feel being part of a research team is all about objectivity and facts. Those with lived experience have often walked a certain path and have certain views, which can differ to those of stakeholders. Remaining objective could present a challenge. Not to lead stakeholders with questions, and remain impartial was really important for me, to paraphrase and not give opinions within the interviews could be challenging for some.

Liz: How was the experience personally for you?

Ben: I really enjoyed the experience, it was great to gain understanding and knowledge from a variety of stakeholders, analysing what had been said, and utilising this to assist with the final outcomes. I have a drive and passion to undertake more research, and I would urge others to include where possible lived experience as part of research teams to add authenticity, empathic understanding and deeper conversations on viewpoints between the research team, which was impactful and insightful.

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BKM Global overview

Following on from the launch of the new organisational structure in 2021, Betknowmore UK’s training and consultancy arm has grown from strength to strength. Building upon the knowledge and experience gained from the services we provide as a charity, Betknowmore Global has developed a powerful, independently assured suite of training.

conduct effective interactions. This City & Guilds assured training comprises six core programmes which can be adapted to suit specific operator requirements and can be delivered via online webinars, face-to-face workshops or through self-directed eLearning. Arguably the most comprehensive training of its kind in the market, Safer Gambling Training supports both landbased and online organisations to improve standards in player protection and achieve full regulatory compliance. This training reached almost two thousand delegates across the United Kingdom through a combination of face to face and online workshops and e-learning.

Combining an evidence-based approach with the unique insight of our diverse network of Experts by Experience, these training programmes have already been delivered to leaders from the industry as well as the commercial, public and non-profit sectors.

SAFER GAMBLING TRAINING

Developed in partnership with YGAM, Safer Gambling Training enables operators to better understand customer vulnerabilities and the markers of harm whilst simultaneously equipping them with the skills required to

PHASE RED SUICIDE FIRST AID TRAINING FOR THE GAMBLING INDUSTRY

Another City & Guilds assured programme, Phase Red has been developed bespoke for the gambling industry and is a partnership between Betknowmore Global and the National Centre for Suicide Prevention, Education & Training (NCSPET). Suitable for customer service and support teams, gambling operator management and safer gambling teams, it provides employees with the knowledge, skills and confidence needed to support the most vulnerable of customers experiencing thoughts of suicide. This training reached almost 300 delegates

WORKSAFE

Workplace wellbeing has been completely transformed since the COVID-19 pandemic. Previously something that only larger organisations proactively addressed, more and more businesses have recognised the importance of protecting the mental, physical, financial and social wellbeing of their employees. Knowing that gambling harms can impact on all of these areas, Worksafe has been developed by Betknowmore Global, in partnership with GamCare, as a comprehensive programme that provides advice, training and tools for employers in any industry sector to help protect their employees and their business. Worksafe is still in the pilot phase at this time, but we are excited to for a launch date early in 2023.

2023 really is set to be an even more exciting year for Betknowmore Global as we continue to demonstrate that our services have enormous benefits not just for individuals and families but also wider communities and society as a whole.

*Betknowmore Global was previously known as BKM Training & Consultancy. This report uses the current name throughout for the sake of clarity.

Overview of delegates trained, operators trained and their feedback

Across 2022, our corporate training team delivered the following:

From the training delivered, we received the following feedback:

93%

of delegates would recommend us (average)

1,806

delegates trained via workshops or eLearning

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How we operate

is expected that a separate Lived Experience Board, consisting of Experts by Experience, will be formed to provide continual leadership and guidance to ensure that Betknowmore UK’s actions continue to be rooted in the expertise of the lived experience community.

TRUSTEE MANAGEMENT BOARD

Betknowmore UK charity trustees are responsible for the general control and management of the charity. They give their time freely and do not receive remuneration or financial benefits. The trustees meet four times a year, plus one strategy day, but may hold additional meetings if these are needed.

Induction and training of trustees

Candidates successful at interview are invited to become trustees, subject to reference clearance. Onboarding/ induction is provided by CEO Frankie Graham and members of the Senior Management Team. Information regarding charity regulation, compliance and role management is provided, as is access to the charity services. Trustees are provided with safeguarding training and access to NCVO courses.

Trustees have set up subcommittees to help manage and oversee areas of importance to the charity, including financial management, audit and risk; governance, safeguarding, culture and nominations; and training programmes and services.

Recruitment and appointment of trustees

In 2022 we recruited Rachel Edmunds to the role of Governance and Administration Officer, with the key role of providing support to our Trustees and Senior Leadership Team to ensure that they fulfil their statutory and governance responsibilities. Rachel joined us from a similar role at Clinks and has taken forward ensuring that our governance is exemplary, overseeing our onboarding/induction processes for Trustees, providing day to day support to the relevant subcommittees, and ensuring all necessary resources are provided.

Throughout 2022 we continued to grow the board, seeking strong candidates in each key area of work, supported by the NCVO and Russell Cooke Solicitors. We were particularly fortunate in recruiting a new Treasurer, with senior financial experience gained from a high achieving career in financial services, to provide the guidance and oversight to Betknowmore’s financial function which we will need to support our continued growth.

It is crucial to ensure the representation of lived experience and diversity on the board. Potential trustees are interviewed and asked to demonstrate their understanding of the work of Betknowmore UK and our mission to address gambling harms, but it is a continual effort to locate candidates from diverse backgrounds who have both the necessary skills to serve as Trustees and also lived experience of gambling related harms. Work is planned in 2023 to support this effort further, and it

The charity continues to work towards achieving the Trusted Charity quality mark, overseen by a steering group consisting of trustees, the CEO and senior management team members, and this is expected to be achieved in 2023.

Risk and Safeguarding Management

Betknowmore UK understands that we are supporting and engaging with vulnerable adults,

and as such exemplary risk management and safeguarding protocols are key to Betknowmore UK’s work. The charity has a comprehensive Risk Register and issues related to risk are regularly reported on through such processes as the CEO’s monthly report to Trustees, meetings of the FAR subcommittee, or through regular senior management team check-ins. We keep our practices and processes relating to risk and safeguarding under continual review, and contract external organisations, such as SAFE CIC, Russell Cooke, and Red Feather HR Consultancy to support us in this effort, as we aim to achieve and demonstrate best practice in these critical functions.

STRIVING FOR BEST PRACTICE

2022 has been a year in which we’ve been trying to consolidate the work done in our first few months as a charity – and then develop and extend it to support not only our significant growth through 2022, but also our expected growth in 2023, as the National Gambling Support Network comes fully online. The work of the Operations team has sought to support this by ensuring that:

We have a high performing board and governance structure

The health and wellbeing of our employees is fully supported

We have the right digital systems and processes in place to support our growth

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Reputational risk deriving from income from the Research, Education, Treatment

Our operational systems and processes support our growth and reduce our risk

(RET)

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Financial statements

BANKERS & PROFESSIONAL ADVISERS

Betknowmore UK

Year ended 31 December 2022

Independent Auditors

Feist Hedgethorne Limited Statutory Auditors Chartered Accountants Preston Park House South Road Brighton, BN1 6SB

ADMINISTRATIVE DETAILS

Charity registration number (1190760) Company registration number (CE023375)

Principal office

Bankers

200A Pentonville Road, Islington, London, N1 9JP

Metrobank, One Southampton Row London, WC1B 5HA

BOARD OF TRUSTEES

Neil Tyson Resigned 14th July 2023

STATEMENT OF TRUSTEES'

RESPONSIBILITIES

Neil Tyson Reappointed 16th August 2023

The charity trustees are responsible for preparing the Trustees' Annual Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice).

Simon Whitlock

Resigned 31st January 2023

Laura Underwood Resigned 29th July 2023

The law applicable to charities in England and Wales requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources of the charity for that period. In preparing these financial statements, the trustees are required to:

Catherine Fiona Sayers Resigned 29th July 2023

Andrew William Gray

Dr Sione Mary Marshall Resigned 29th July 2023

Philip Kolvin

Resigned 14th July 2023

Joe Lip Poh Seet

Appointed 20th May 2022

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the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102);

The trustees are responsible for maintaining proper accounting records which disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the accounts comply with the Charities Act 2011, and the provisions of the trust deed.

They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.

Each of the Trustees confirms that:

Approved by the Board of Trustees of Betknowmore UK on 30/10/2023 and was signed on their behalf by:

PUBLIC BENEFIT STATEMENT

We provide relief to those who are in need as a result of an addiction to or a misuse of gambling. We do this by the provision of education, support and mentoring services. This support can be given by providing relief to individuals, families and communities affected by health, social and other problems arising from or related to gambling addiction or misuse of gambling. We also champion the advancement of education by raising public awareness regarding the nature and issues surrounding gambling, gambling-related harm and misuse of gambling.

FINANCIAL REVIEW & RESERVES

At the end of the accounting period, the fund balance to be carried forward was £115,799, of which £98,615 were restricted funds. The balance of £17,184 represents the general fund and are unrestricted reserves. There are no funds in deficit.

Regarding reserves, the Trustees’ aim is to move towards a target of a minimum of three months' operating costs of £300,000 as unrestricted liquid reserves. All cash is currently held in a UK bank account as liquid funds.

We are always grateful to all those who fund our activities, as without them we could not help mitigate the effect of gambling harms. We are pleased to have some key funders to whom we extend our thanks. GambleAware continue to grant fund the Peer Aid programme. In addition, donations have been received via Research, Education, Treatment (RET) funding.

Independent auditor’s report

Report on the audit of the financial statements

BASIS FOR OPINION

We conducted our audit in accordance with International Standards on Auditing (UK) (ISAs (UK)) and applicable law. Our responsibilities under those standards are further described in the auditor's responsibilities for the audit of the financial statements section of our report.

OPINION

In our opinion the financial statements of Betknowmore UK (the ‘charity’):

We are independent of the group and of the parent charity in accordance with the ethical requirements that are relevant to our audit of the financial statements in the UK, including the Financial Reporting Standards (the ‘FRC’s) Ethical Standard, and we have fulfilled our other ethical responsibilities in accordance with these requirements. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

CONCLUSIONS RELATING TO GOING CONCERN

In auditing the financial statements, we have concluded that the trustees’ use of the going concern basis of accounting in the preparation of the financial statements is appropriate.

Based on the work we have performed, we have not identified any material uncertainties relating to events or conditions that, individually or collectively, may cast significant doubt on the charity’s ability to continue as a going concern for a period of at least twelve months from when the financial statements are authorised for issue.

The financial reporting framework that has been applied in their preparation is applicable law and United Kingdom Accounting Standards, including Financial Reporting Standard 102 “The Financial Reporting Standard applicable in the UK and Republic of Ireland” (United Kingdom Generally Accepted Accounting Practice).

Our responsibilities and the responsibilities of the trustees with respect to going concern are described in the relevant sections of this report.

Andrew William Gray | Co-Chair

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OTHER INFORMATION

The other information comprises the information included in the trustees’ report, other than the financial statements and our auditor’s report thereon. The trustees are responsible for the other information contained within the trustees’ report. Our opinion on the financial statements does not cover the other information and we do not express any form of assurance conclusion thereon.

Our responsibility is to read the other information and, in doing so, consider whether the other information is materially inconsistent with the financial statements or our knowledge obtained in the course of the audit, or otherwise appears to be materially misstated. If we identify such material inconsistencies or apparent material misstatements, we are required to determine whether this gives rise to a material misstatement in the financial statements themselves. If, based on the work we have performed, we conclude that there is a material misstatement of this other information, we are required to report that fact.

We have nothing to report in this regard.

OTHER MATTERS

The accounts for the period ended 31 December 2021 were independently examined, but not audited; however we have made all the necessary attempts to ensure that the comparative figures show a true and fair view and are therefore free from material misstatement.

RESPONSIBILITIES OF TRUSTEES

As explained more fully in the trustees’ responsibilities statement, the trustees are responsible for the preparation of the financial statements and for being satisfied that they give a true and fair view, and for such internal control as the trustees determine is necessary to enable the preparation of financial statements that are

free from material misstatement, whether due to fraud or error.

In preparing the financial statements, the trustees are responsible for assessing the charity’s ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the trustees either intend to liquidate the charity or to cease operations, or have no realistic alternative but to do so.

AUDITOR’S RESPONSIBILITIES FOR THE

AUDIT OF THE FINANCIAL STATEMENTS

We have been appointed as auditor under section 151 of the Charities Act 2011 and report in accordance with the Act and relevant regulations made or having effect thereunder.

Our objectives are to obtain reasonable assurance about whether the financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with ISAs (UK) will always detect a material misstatement when it exists.

Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these financial statements.

A further description of our responsibilities for the audit of the financial statements is located on the Financial Reporting Council’s website at: www.frc.org.uk/auditors responsibilities.

This description forms part of our auditor’s report.

EXTENT TO WHICH THE AUDIT WAS

CONSIDERED CAPABLE OF DETECTING

IRREGULARITIES, INCLUDING FRAUD

Irregularities, including fraud, are instances of non-compliance with laws and regulations. We design procedures in line with our responsibilities, outlined above, to detect material misstatements in respect of irregularities, including fraud. The extent to which our procedures are capable of detecting irregularities, including fraud is detailed below.

Our approach to identifying and assessing the risks of material misstatement in respect of irregularities, including fraud and noncompliance with laws and regulations, was as follows:

regularly and the team remained alert to instances of non-compliance throughout the audit.

We assessed the susceptibility of the company’s financial statements to material misstatement, including obtaining an understanding of how fraud might occur, by:

There are inherent limitations in our audit

procedures described above. The more removed that laws and regulations are from financial

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transactions, the less likely it is that we would become aware of non-compliance. Auditing standards also limit the audit procedures required to identify non-compliance with laws and regulations to enquiry of the directors and other management and the inspection of regulatory and legal correspondence, if any.

Material misstatements that arise due to fraud can be harder to detect than those that arise from error as they may involve deliberate concealment or collusion.

MATTERS ON WHICH WE ARE REQUIRED TO REPORT BY EXCEPTION

Under the Charities (Accounts and Reports) Regulations 2008 we are required to report in respect of the following matters if, in our opinion:

We have nothing to report in respect of these matters.

USE OF OUR REPORT

This report is made solely to the charity’s trustees, as a body, in accordance with Part 4 of the Charities (Accounts and Reports) Regulations 2008. Our audit work has been undertaken so that we might state to the charity’s trustees those matters we are required to state to them in an auditor’s report and for no other purpose. To the fullest extent permitted by law, we do not accept or assume responsibility to anyone other

than the charity and the charity’s trustees as a body, for our audit work, for this report, or for the opinions we have formed.

Chris Morey | Senior Statutory Auditor

for and on behalf of Feist Hedgethorne Limited

Statutory Auditors Chartered Accountants Preston Park House South Road Brighton East Sussex BN1 6SB

Date: 30/10/2023

STATEMENT OF FINANCIAL ACTIVITIES

For the year ended 31 December 2022

----- Start of picture text -----
2021 2021 2021
2022 2022 2022
(unaudited) (unaudited) (unaudited)
Unrestricted Restricted Unrestricted Restricted
funds funds Total funds funds funds Total funds
Notes (£) (£) (£) (£) (£) (£)
Income and
endowments
from:
Charitable
2
activities 396,691 344,588 741,279 396,661 247,642 644,303
Total 396,691 344,588 741,279 396,661 247,642 644,303
Expenditure on
Raising funds 3 51,388 0 51,388 34,524 34,524
Charitable
4
activities 363,983 270,889 634,872 326,273 222,726 548,999
Total expenditure 415,371 270,889 686,260 360,797 222,726 583,523
Net surplus /
(deficit) (18,680) 73,699 55,019 35,864 24,916 60,780
Transfer between
funds 0 0 0 0 0 0
Net movement in
funds (18,680) 73,699 55,019 35,864 24,916 60,780
Fund balance
bought forward 35,864 24,916 60,780 0 0 0
Fund balance
brought forward
10 17,184 98,615 115,799 35,864 24,916 60,780
at 31 December
2021
----- End of picture text -----

The Statement of Financial Activities includes all gains and losses in the year and therefore a statement of recognised gains and losses has not been prepared.

All the above results arise from continuing activities.

The notes on pages page 38 to page 44 form part of these financial statements.

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BALANCE SHEET

As at 31 December 2022

----- Start of picture text -----
2021
2022 2022
(unaudited)
Notes £ £ £
Fixed Assets 0
Tangible fixed assets 3,944 5,358
Total fixed assets 7 3,944 5,358
Current Assets
Debtors 8 5,700 110,807
Cash at bank and in hand 262,938 91,491
Total current assets 268,638 202,298
Liabilities
Creditors: amounts falling due within one year 9 (156,783) (146,876)
Net current assets 111,855 55,422
Total assets less current liabilities 115,799 60,780
Net assets 115,799 60,780
The funds of the charity
Restricted income funds 10 98,615 24,916
Unrestricted funds 10 17,184 35,864
Total charity funds 115,799 60,780
----- End of picture text -----

These financial statements were approved by the members of the Trustee Board on 30/10/2023 and signed on their behalf by:

STATEMENT OF CASH FLOWS

For the reporting period ending 31 December 2022

STATEMENT OF CASH FLOWS
For the reporting period ending 31 December 2022
2022 2021
(unaudited)
£ £
Net income for the year 55,019 60,780
Adjustments for:
Depreciation 3,312 2,679
Decrease / (Increase) in debtors 105,107 (110,807)
Increase / (Decrease) in creditors 9,907 146,876
Net cash provided by operating activities 173,345 99,528
Cash fow used in investing activities
Purchase of fxed assets (1,898) (8,037)
Net cash used in investing activities (1,898) (8,037)
Net increase in cash and cash equivalents 171,447 91,491
Cash and cash equivalents at beginning of the reporting period 91,491 0
Cash and cash equivalents at beginning of the reporting period 262,938 91,491
At start of At end of
Analysis of changes in net debt reporting
period		 Cashfows reporting
period
£ £ £
Cash 91,491 171,447 262,938
91,491 171,447 262,938

The notes on pages page 38 to page 44 form part of these financial statements.

Andrew William Gray | Co-Chair

Charity registration no (1190760). Company registration in England and Wales no (CE023375).

The notes on pages page 38 to page 44 form part of these financial statements.

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Notes to the Financial Statements

Incoming resources

1 ACCOUNTING POLICIES

Income is recognised when the charity has entitlement to the funds, any performance conditions attached to the item(s) of income have been met, it is probable that the income will be received and the amount can be measured reliably. Donations have been accounted for when received.

Charity information

Betknowmore UK is a charity registered with the Charity Commission (number 1190760).The registered office address is 200A Pentonville Road, London N1 9JP.

Basis of preparation of the financial statements

Grants receivable are credited to income as these become receivable, except in situations where they are related to performance, in which case these are accrued as the charity earns the right through performance. Revenue from the sale of services is recognised at the point of sale.

The financial statements have been prepared in accordance with Accounting and Reporting by Charities: Statement of Recommended Practice applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) and the Charities Act 2011. The accounts are prepared in sterling, which is the functional currency of the charity. Monetary amounts in these financial statements are rounded to the nearest £1.

Resources expended

Expenditure is recognised once there is a legal or constructive obligation to make a payment to a third party, it is probable that settlement will be required and the amount of the obligation can be measured reliably. All expenditure is accounted for on an accruals basis under the following headings.

Betknowmore UK meets the definition of a public benefit entity under FRS 102. Assets and liabilities are recognised at historical cost or transaction value unless otherwise stated in the relevant accounting policy notes.

Costs of raising funds comprises fundraising costs incurred in seeking donations, grants and legacies. Costs of fundraising activities include salaries, direct costs and an appropriate allocation of support costs. Fundraising costs do not include the costs of disseminating information of support of the charitable activities. Expenditure on charitable activities includes the costs of providing relief for those harmed by gambling and the reduction of gambling harm by the provision of education, training, support and similar services to further the purposes of the charity and their associated support costs.

Going concern

The Trustees consider the going concern basis of accounting to be appropriate following careful consideration of possible events or conditions that might cast significant doubt on the ability of the organisation to continue as a going concern. The Trustees have also considered forecasts and projections and conclude the organisation has adequate resources to continue in operational existence for the foreseeable future.

Support costs comprise those costs which are incurred directly in support of expenditure on the objects of the charity and include central services costs, governance, information technology, human resources, finance and office management.

Governance costs are those costs incurred in connection with the compliance with constitutional and statutory requirements of the charity, and include audit costs. Irrecoverable VAT is charged as a cost against the activity for which the expenditure was incurred. Costs related to a particular activity are allocated directly. Support costs not directly attributable to particular activities, are apportioned on the basis of management estimates.

Volunteers

The value of the services provided by volunteers is not incorporated into these financial statements. Further details of their contribution is provided in the trustees’ report.

Fixed assets

Tangible fixed assets are stated at cost, or deemed cost, less accumulated depreciation and accumulated impairment losses. Cost includes costs directly attributable to making the asset capable of operating as intended by management. Depreciation is provided at the following annual rates in order to write off each asset over its estimated useful life.

• Computer equipment: 33% on cost

The need for any impairment of a fixed asset write-down is considered if there is concern over the carrying value of an asset and is assessed by comparing that carrying value against the value in use or realisable value of the asset when appropriate.

Taxation

The charity is exempt from corporation tax on its charitable activities.

Fund accounting

Unrestricted funds can be used in accordance with the charitable objectives at the discretion of the trustees. Restricted funds can only be used for particular restricted purposes within the objects of the charity. Restrictions arise when specified by the donor or when funds are raised for particular restricted purposes.

Financial instruments

Financial liabilities and equity instruments are classified according to the substance of the contractual arrangements entered into. An equity instrument is any contract that evidences a residual interest in the assets of the entity after deducting all of its financial liabilities.

Impairment policy

At each balance sheet date, the charity reviews the carrying amount of its assets to determine whether there is any indication that any items have suffered an impairment loss. If any such indication exists, the recoverable amount of an asset is estimated in order to determine the extent of the impairment loss, if any. Where it is not possible to estimate the recoverable amount of an asset, the Charity estimates the recoverable amount of the cash-generating unit to which the asset belongs

Investments

Investments are a form of basic financial instrument and are initially recognised at their transaction value and subsequently measured at their fair value as at the balance sheet date using the closing quoted market price, except for the investment in the subsidiary which does not appear on the balance sheet, as the company is limited by guarantee and therefore has no share capital. The statement of financial activities includes the net gains and losses arising on revaluation and disposals throughout the year.

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2 CHARITABLE ACTIVITIES INCOME

5 STAFF COSTS

CHARITABLE ACTIVITIES INCOME
Year ended 31
December 2022
Period ended 31
December 2021
(unaudited)
£
£
Donations 263,338
335,476
Grants 377,941
308,827
UK Sales 100,000
0
741,279
644,303
Grants received included in the above are as follows Year ended 31
December 2022
Period ended 31
December 2021
(unaudited)
£
£
GamCare (Peer Aid) - Restricted Funds 269,733
247,642
NGSN (Transition) - Restricted Funds 74,855
344,588
247,642
STAFF COSTS
Period ended 31
Year ended 31 December 2021
December 2022 (unaudited)
£ £
Wages and salaries 460,103 438,356
Social security costs 53,051 37,603
Pension contributions 10,627 9,744
523,781 485,703
The average number of employees during the reporting period was: 15 9
The average number of full-time equivalent employees during the
reporting period was:		 9 7

During the reporting period, (1) employee received emoluments of more than £60,000. No remuneration was paid to the Trustees.

3 RAISING FUNDS ACTIVITIES COSTS

RAISING FUNDS ACTIVITIES COSTS
Period ended 31
Year ended 31
December 2021
December 2022
(unaudited)
£
£
Salaries and wages 49,406
28,770
Other costs 1,982
5,754
51,388
34,524

4 CHARITABLE ACTIVITIES COSTS

----- Start of picture text -----
Year ended 31 December 2022 Period ended 31 December 2021 (unaudited)
Support Direct Governance Support Direct Governance
Costs Costs Costs Total Costs Costs Costs Total
£ £ £ £ £ £ £ £
Salaries &
wages 140,782 330,043 3,552 474,377 218,326 231,280 7,327 456,933
Other costs 97,414 48,404 14,677 160,495 47,384 36,872 7,810 92,066
Total 238,196 378,447 18,229 634,872 265,710 268,152 15,137 548,999
Period ended 31
Year ended 31 December 2021
Expenditure incurred included in the above, are as follows December 2022 (unaudited)
£ £
GamCare (Peer Aid) - Restricted Funds 234,693 222,726
NGSN (Transition) - Restricted Funds 36,196
270,889 222,726
----- End of picture text -----

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6 SUPPORT COSTS

7 TANGIBLE FIXED ASSETS

----- Start of picture text -----
Year ended 31 December 2022 Period ended 31 December 2021 (unaudited)
£ £
Accommodation - Staff 2,609 233
Advertising & Marketing 416 0
Audit & Accountancy fees 11,160 3,600
Bank Fees 370 340
Charitable and Political Donations 250 0
Cleaning 0 144
Communications - Business 633 1,110
Consultancy Charge 4,512 1,450
Content Development 15,132 442
DBS 108 23
Depreciation Expense -1,149 2,679
Design - Generic 25,637 11,301
Design - Print 0 431
Employers National Insurance 22,875 21,008
Entertainment - 0% 1,017 785
Events 12,410 0
Financial - Software 295 132
Financial administration 2,148 3,036
General Expenses 6,449 1,415
Human Resources 1,610 31
Insurance 1,757 914
IT Software and Consumables 2,435 3,170
Legal Expenses 0 12,840
Meetings 0 256
Membership 1,445 348
Pensions Costs 3,879 4,788
Postage, Freight & Courier 172 386
Printing & Stationery 780 110
Recruitment Expenses 1,948 3,648
Rent 3,224 888
Salaries 166,985 228,628
Service payment 671 288
Subscriptions 64 24
Training Clients 0 625
Training-Staff 5,445 2,059
Travel-Staff - International 4,006 0
Travel-Staff - National 4,948 1,192
Venue Hire 3,271 983
Volunteer Expenses 120 706
Website - Design 0 4,563
Website - Host 181 795
307,813 315,371
----- End of picture text -----

Fixtures, fttings and equipment
£
Cost or valuation
At the beginning of the reporting period 8,037
Additions 1,898
At the end of the reporting period 9,935
Depreciation and impairments
At the beginning of the reporting period 2,679
Depreciation 3,312
At the end of the reporting period 5,991
Net book value at the beginning of the reporting period 5,358
Net book value at the end of the reporting period 3,944

8 DEBTORS

----- Start of picture text -----
Period ended 31
Year ended 31 December 2021
December 2022 (unaudited)
£ £
Trade debtors 5,000 110,350
Prepayments 700 457
5,700 110,807
CREDITORS DUE WITHIN ONE YEAR
Period ended 31
Year ended 31 December 2021
December 2022 (unaudited)
£ £
Funds held on behalf of the training company (BKM Training and
Consultancy Ltd) 105,513 124,668
Accruals 39,686 22,208
Other creditors 9,000 0
VAT 2,584 0
156,783 146,876
----- End of picture text -----

9 CREDITORS DUE WITHIN ONE YEAR

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10 FUNDS

----- Start of picture text -----
At 31 December Incoming Outgoing At 31 December
2021 (unaudited) funds funds 2022
£ £ £ £
General funds 35,864 396,691 415,371 17,184
GamCare (Peer Aid) - Restricted
Funds 24,916 269,733 234,693 59,956
NGSN (Transition) - Restricted Funds 0 74,855 36,196 38,659
Total 60,780 741,279 686,260 115,799
----- End of picture text -----

11 ANALYSIS OF NET ASSETS BETWEEN FUNDS

----- Start of picture text -----
Unrestricted At 31 December At 31 December
Funds Restricted Funds 2022 2021 (unaudited)
£ £ £ £
Tangible fixed assets 1,713 2,231 3,944 5,358
Other net assets 15,471 96,384 111,855 55,422
Total 17,184 98,615 115,799 60,780
----- End of picture text -----

12 SUBSIDIARY UNDERTAKINGS

The charity is the sole member of its wholly owned subsidiary, Betknowmore Global Ltd (trading as Evolve) with company registration number 08822099. Betknowmore Global Ltd was called BKM Training and Consultancy Ltd until 30 January 2023.

Where distributable profits allow, a gift aid donation is made from the subsidiary to the charity.

For the reporting period ending 31 December 2022, an amount of £95,000 was received by the charity (2021: £10,500).

A donation of £5,000 from the company is included within trade debtors at the year end (2021: £95,000). At 31 December 2022, the charity owed Betknowmore Global Ltd £105,513 (2021: £124,668). The Board of Betknowmore Global Ltd have confirmed they continue trading as a going concern.

13 PENSIONS

The charity operates a defined contribution plan for its employees. A defined contribution plan is a pension plan under which the charity pays fixed contributions into a separate entity. Once the contributions have been paid the charity has no further payment obligations.

The contributions are recognised as an expense in the Statement of Financial Activities when they fall due. Amounts not paid are shown in accruals as a liability on the Balance Sheet. The assets of the plan are held separately from the charity in independently administered funds.

The pension charge represents contributions payable by the charity to the fund and amounted to £10,627 (2021: £9,744). Contributions amounting to £nil (2021: £nil) were payable to the fund at year end and are included in creditors.

TRUSTEES' REPORT

W: www.betknowmore.org | T: 0800 066 4827 | E: info@betknowmoreuk.org

Betknowmore UK, 200A Pentonville Rd, London, N1 9JP

© 2023 Betknowmore UK. All Rights Reserved. Betknowmore UK is a company limited by guarantee. Registered in England and Wales No: 8822099. Registered Charity Number 1190760.