deaf
connexions
Charitable Incorporated Organisation
Registered Charity Number 1188715
ANNUAL REPORT AND
ACCOUNTS
1 April 2023 to 31 March 2024

I" Awll-
31"Marth
2023-24
rustee Annual Report from
1st April 2023 to 31" March 2024
Trustees, partners and staff
Trustees
Robin Amos
Chairperson
Laura Hawksworth Vice Chair
Howard Jones
Hon Treasurer
Hannah Butcher
Trustee (appointed 6 June 2023)
Verity Gibson
Trustee
Claire Parker
Trustee
Paul Scott
Trustee
Tony Sutton
Trustee
Note.. all trustees listed above a￿ in post at the date of this ￿port
Rotsry House Representatives
Andy De'Ath & Mark Templeman
staff
Matthew Talbot
Teresa H¢)ward
Mary Chambers
Chief Executive
Deputy Manager- Deaf Advocacy Worker
Deaf Community Worker

i" Aprfl-
3111 Mafth
2023.24
ion
Bank Charities Aid Foundalion CAF Bank Limited.
Independent Examlner
Andrew Parker F.C.C.A, Andrew Parker Associates Ltd. Unil 7, BeKh Avenue Business Park, BeeGh
Avenue. Taverham, Norwich NR8 6HW.
Forniatlon
Deaf Connexions Charitable Incorporated Organisation {CIOJ {"De8f Connexions") was
incorporated on 23rd March 2020, with Charily number 1188715.
Governance
Trustees are recruited through the organisation's close links with the deaf communty and links
with other organisations dedicated to improving Ibe lives of Deaf people. Trustees are
appointed for terms of 3 years in accordance y￿th the charity's ¢onstituts'on.
For decisions which can onty be made by members of Deaf Connexions, all trustees are
members and VI￿ versa. All trustees are on the Management Committee which provides
oversight and direction to the organisation. From time to time the trustees will delegatè specific
functions to a suI￿grOUp, and from timtrtO•time non-voting representatives of partner
organisations will be invited to Management Committee meetings to provide knowledge and
5UPPOrt.
Management and activltles
Deaf Connexions is managed on a day-to4ay basis by its Chief Executive, guided by decisions
made by the Trustees.
The charity wovides the following services to the deaf community under contracts or framework
agreements with third party organisations:
Advocacy and Open Door
Operation and management of the Deaf Centre, NoNich
Enhanced NHS funded services for Deaf People
Rotary House for Ihe Deaf management and tenant support
Communication Servi¢es including Language Aide and INTRAN (until June 2022).
Subject to grant funding, Deaf Connexions delivers specific projects such as BSL training.

l°AwM-
31" Marth
2023-24
unities
The main risks facing the charity relate to ils relatively small size reliant on incOff￿ from a small
number of Contracts. The Trustees have considered this risk and consider that due lo the nature
of the seNice. the proven abilrty to meet commitments and renew contracts, and the on-going
impact of the Equalty Act. the chaity continues to look forward to a successfvl future.
Deaf Connexions has emerged successfully from significant changes in 2022-23 which saw the
closure of most communications support activities and the loss of a number of staff, followed by
the retirement of our highly experienced Chief Executive in early 2024. Through the
appointment of a new Chief Ex￿UtiVe and the work of dedicated staff the trustees have ensured
that Deaf Connexions has progressed while maintaining all rts seNices.
Financially. the reduced numter of staff has reduced the financial risk associated with losing
contracts and consequenlly having to close the organisation. A good level of reseNes will
enable necessary changes to be made in a way which limits the impact on seNice users.
VolunteerJ
Deaf Connexions uses volunteers to assist with its administrative and other fundions. It is
grateful for their efforts.
Employ89 involvement and employment of disabled people
Employees are consulted on issues of cOn￿M to them by means of open day-t04Iay
management. and regular staff meetings.
The charity has implemented a numl)er of detailed policies in relation to all aspects of personnel
matters including Equal Opportunities, HeaKh and Safety and Policies relating to the disclosure
and baring Service- recruitment of ex-offenders. In accordance with the charity's equal
opportunities policy. the charity has fair employment Practices in the recruitment, selection.
retention and training of disabled staff.

I" Aprll-
31" March
2023-2•J
Chairman's Report
There afe still rnajor barrlers when trying to access seNices for Deaf people.
Our Information, Advice and Advocacy ser￿l￿s continues to provide daity support for
our Deaf Community which continues to work well under the new contract
arrangements.
Since the changes to the Interpreter service in June 2023 there have been ongoing
difficulties for our Deaf Community to obtain Interpreters especially for health
appointments and we continue to work wrth all providers to try and improve this seNiGe.
l am pleased to report that this has assured that Deaf Connexions is now financially
stable and secure and we can look foThvaFd to continuing to provide services and
support for the future.
The Deaf Community Centre continues to be well attended and busy, and we continue
lo work in partnership with Rotsry House for the Deaf and once again we would like to
thank them again this year for donating the rent we pay for office space back to
supporting the Deaf Community.
I would like to thank all our funders, staff and Volunteers for all their support. A very
special thank you is due to Sue Moore, our Chief Executive for 27 years, who retired in
May 2024. Deaf Connexions owes its existence to Sue, who in recent years saw the
organisation through Covid and then the loss of our Intran contract and yet has left Deaf
Connexions in a stable financial position with dedicated staff ensuring a good
foundation for the future.
Robin Amos
Chalrman

i. Aprfl-
31"Mar
2023-24
ices and Projects
Communicatlon Servlces- Language Aide
We continue to work with just one famity and have provided 12 sessions of support.
Advocacy and Open Door
During 2023-24 we worked on 1,￿9 enquiries. This service is provided under a contract wlth
Norfolk County Council through our lead provider Equal Lives. The majority of the queries we
receive are connected with access to ststutory and other seryices. Now that so many services
are online or phone only, it is increasingty difficult for some of our Deaf Community to gain
access.
NHS enhanced
We are sub-contracting with Language Empire to provide this service and during 2023-
24 we worked on 328 enquirtes. Deaf connexions provide and facilitate arrangements
with individual Deaf patients to enable them to book appointments with a primary care
services on request and confimi an interpreter has been booked through Language
Empire and the Deaf patient.
The Deaf Centre
The Deaf Centre has been busy with regular groups and activities throughout the week.
Healthy walks take place every two weeks and are abNays popular, as are the ￿gUlar
BSL Coffee Morning. Sign zone, Arts and craft sessions and numerous
groupslwotkshops that are well attend at the Centre.
Rotsry House
Tenants are supported fa￿ to fac£ and via lextlemail Monday to Thursday wth set office hours
Tirnes". We operate 24tl mobile phone support for emergency outside office hours.
Renovations to flat5 have been taking place with new tenants welcomed during the year.

I" April-
2023.24
anclal results
Introduction
This is the fourth year of trading for Deaf Connexions Charitable Incorporated Orgar)isation
(CIO), which, on 1 April 2020, took over the trade and asset5 of the prede¢esxrf Deaf
Connexions ¢har"ty.
Income and expendlture
The financial year to 31 March 2024 saw the consolidation of services provided by Deaf
Connexions following the closure of the communications seryice in 2022. After allocating salary
and other costs in proportion to lime spent by staff, most services apart from the Deaf Centre
showing a small surplus to cover management and governance costs and contribute to general
reserves.
General roserves were further supported by non-trading income of £9,011 which was the resuli
of a generous donation in kind frorn Rotary House for the Deaf Limited, wuivalent to the value
of office space ¢xcupied by Deaf Connexions * the Rotary House site.
Restricted funds received during the year comprised £4,910 from the Norfolk Communty
Foundation to provide classes and activities for Deaf people, and £3,100 received from Norfolk
County Council to provide additional welfare support to the deaf Community. All restricted fvnds
were fully used during the year. The general fund surplus over the year was £15,926, resulting
in reserves carried fcrniard of £133.928.
Reserves pollcy
As a result of Ihe charity's exposure to a relatively small number of contrads. in December 2022
trustees agreed a revised target for reseNes of tetseen 50% and 100% of forecast annual
income. This target- Currently slightly exceeded - is designed to manage cash-flows. as well
as providing a buffer when services are re4efined and re-tendered. It also allows Deaf
Connexions to undeTwrite and provide funding for smaller projects designed to help the Deaf
community where external funding is not available.
Durin9 the year Deaf Connexions received a legacy of £25.000. Trustees have agreed to
d85ignate all of the funds to kick-start a.care at Home" projed, providing £20,0￿ seed funding
to support Deaf people in their own homes, with £5,000 set aside to update outdated IT and to
improve connectivity at and I￿tW&n our two main operational sites al Rotary House and the
Norwich Deaf Centre.
Approved by the Trustees
Chairman Robin Amos

i" Agrf1-
3151 Marth
2Q23.24
minor'$ Roport for th• y•4r ended 31 Mar¢h 2024
Indopg
To the Trustees of Deaf Connexions..
I report on the financial stslemenls of the ¢harity for the year ended 31 March 2024.
Respectivo rnJpon$lbilltlès of Trust••• and Indepond•nt Examin•r
The charity's trustees afe responsible for the preparati¢)n of the financial statements. The charity's
Iruslee5 consider that an audit is not a requirement for this year under section 144(2) of the Charities Act
2011 Ilhe 2011 Act), and that an independent examination is needed.
11 is my iesponsibilty to..
gxamine thè accounts under Sect￿ 145 of Ihe 2011 Act",
to follow the procedures laid down in the General Direotions given by the Charity Commission
under section 14515llbl of the 2011 Act., and
to state whether particutsr matters have coma to my attention.
88818 of Independent Examin6rfs rnport
My examination was carried out in accordance with the General Directions given by the Charity
Commission. An examination in¢ludes a review of the accounting records kept by the charty and a
comparison of the financial 5tstements Pfesented with those records. It also includes consideration ol
any unusual items or disclosures in the financial st*ements, and seeking explan81ion8 from you as
Iruslees conceming any such matters. The procedures undertaken do not provide all the evidence that
would be required in an audit. and ttinsequently no opinion is given as to whether the finan¢tal
ststements PTesent a 'lrue and fair view, and the rèport is limited lo those matters set out in Ihe staternenl
bel¢)w.
Indepèndenl Examin•r'8 •t•tsm¢nt
In connection with my examination matter has come to my attenl¥)n'.
which gives me reasonable cause lo believe that in any material respe¢t the trustees have not mel
the requirements lo ensure Ihat..
proper accounts.ng records are kept in accordance wrth se¢tKJn 130 ofthe 2011 Act.. and
financial statements are prepared which agree with the accounting records and comply with the
accounting requirements of the 2011 Act,. or
2. to which, in my ¢¥inton, attention should be drawn in order to enable a pr¢yr understanding of the
financial ststemen15 to be reached.
Andrew Parker F.C.C.A
Andrew Parker Associates Ltd
Unit 7, Beech Avenue Business Park
Beech Avenue, Tavgrham
Nornich NR8 6HW
KNEtsk5-
Datg".

15¢ Awil-
31" March
2023-24
Deaf Connexlons
Accounts Year to 31 March 2024
Balance sheet
31-Marry2024
31-Mor-2023
Current •886ts
Debtors
5,478
16,675
Cash at bank and in hartd
156,393
105,004
Total current assets
181,869
121,879
Short torn) ¢roditorn
2,941
3,677
158,928
118.002
Unrn8trlcted In¢om• fund•
Dosignated fund8
25,000
Gener81 reserve
133.928
118.002
158,928
118,002
Signed on behalf of the Trustees
H Jones. Tm8urer

IIE Aprll-
31" March
2023-24
Deaf Connexions
Accounts Year to 31 March 2024
Statement of financial activities -
Including income and expenditure account
31-Mar-2024
3141•1-2023
Unrostri¢t•d D••ignated Ro$trl¢tad
Funds
FundB
Funds
Tot41 Fut)d•
Incomlng ro80u￿•S
Income from charitsble trading
Communication services
A¢jV￿acY and Open Door
Deaf Centre
NHS Enhanced
Rotsry House
Other projects
70,630
45,¥23
15291
l.C63
26,323
595
158,762
455
7,842
2,760
52.470
9,764
10.200
29,247
1,430 1
105,871
1,655
9,045
2,760
52,470
9.764
10,200
29.247
8,010
8.010
113,881
1,655
34,045
Inierest received
othor incomin9 rg$ources
25.000
8.010
149.581
167,059
Total Incomlng r•8ource•
116,571
25.000
Expondlturn
Charltablo •xp•nditur•
Communication services
Deaf Centrè
Rotary House
NHS Enhanced
AdvoGaCy and Open Door
other projec15
2,818
11.577
26,861
8.609
47.956
69,988
15.663
27.137
1,830
41,174
8,341
164,334
2,401
166.735
2,818 1
11,577
26,861
8,609
47.956
1,403
99.224
1,421
100.645
8.010
B,010
107,234
1.421
108.656
Govornanco colts
Total èxpenditurn
8.010
Not mov•mant In fund¥
15,926
25,000
40.92$
324
118,002
158,928
117678
118,002
Funds balance brought forward
Funds balan¢• ¢arrlod forward
118,002
133,928
25.000
io

i# Aprll-
3111 March
2013-24
Notes forming part of the flnancial statements for the year ended 31 March2024
5taternent of Compllance
The financial statements have been prepared In accordance with Accounting and Reporting by
Charities.. Statement of Recommended Prartice applicable to charities preparing their accounts
in accordance with the Financial Reporting Standard applicable in the UK and Republic of
Ireland IFRS 1021 leffective l January 20151- {Charities SORP IFRS 1021), the Financial Reportin8
Standard applicable in the UK and Republic of Ireland IFRS 1021 and the Charities Act 2011.
The charity has opted to adopt Bulletin I published on 2 February 2016 and has therefore not
included a cash flow statement in these financial statements.
Apart from a small number of additional disclosures, no changes have been made to the
content or format of these accounts. and no prior year adlu5tment5 have been made.
Basis of preparation
Deaf Connexion5 meets the def inition of a public benefit entity under FRS 102.
l. Accountlng policles
Fund accounting
The general fund Is an unrestritted fund which is available for use at the discretion of the
trustees in furtherance of the general objectives of the charlty.
Designated funds comprise unrestritted funds that have been set aside by the Trustees for
particular purpose funds and restricted funds are f und5 which are to be used in accordance
wlth specific restrictlons imposed by donors.
Incomlng resources are included in the Statement of Financial Activitles1SOFA) when the
charity is legally entitled to the income and the amount can be quantified with reasonable
accuracy.
Our Core incorne relates to our Contract Agreements with (directly or indirectly Norfolk County
Council: "Deaf Community Centre"
'Lan8uage Aide" and"Open Door& Advocacy. Until 30June
2022 Deaf Connexions provided the "INTRAN" sign language comrnunication service.
In addition Deaf Connexions services a management contract for the management of Rotary
House for the Deaf, and works to enhance services under a contract wlth the NHS.
li

3111 March
2Q23-24
ded
All expen
ure is accounted for on an accruals basis and has been classified under headings
that aggregate all costs related to the category.
Staff costs and other costs {e8 rent and rates) whlch car)not be attributed to a particular
heading have been allocated based on an analysis of the proportlon of tirne spent by each staff
member.
Tangible fixed assets
Tangible flxed assets costing MO￿ than £2,SOO and not funded directly through contract or
grant are capitalised and included at cost induding any incidental expense of acquisition. The
charity currently has no tangible f ixed assets. When it does, depreciation will be provlded.
Pension costs
The charity contributes to a pension scheme which is available to all staff and provides a 3%
contributlon to The People'5 Penslon.
2. Income
Incoming resources- Income from charitable trading
20Z4
2023
70,630
45,923
15.291
1,063
26,323
IS9.229
Communication services
Advocacy and Open Door
Deaf Centre
NHS Enhanced
Rotary House
52,470
9,764
10,2¢XI
29,247
104,441
Note: Deaf Connexions has contracts and service agreements with a number of public sertor
or8anisations includin8 Norfolk County Council and the Health Service, as well as Rotary House
for the Deaf.
12

i"April-
3111 March
2023-24
ration
Fees totallng £957 were paid to one trustee for cleaning services.
Certain trustees may benef it indirectly through availability of externally funded services for deaf
people on the same basi5 as any service user.
4. Staff costs
As at 31 March 2024 employees totaled Ifull- time and 2 part-time. No member of Staff received
a salary of more than £60,000 in the year to 31$1 March 2024. All staff have been enrolled in an
approved auto-enrolment pension scheme.
2024
2023
107,883
7.648
Wageslsalaries
Social security costs
Pensions
Total
63,468
4,6251
2,586
70.6BO
2,586
118.117
5. Flnancial commltments
At 31st March 2024. Deaf Connexions had no long term commitments.
13

i. Aprfl-
YIY Morch
2023-24
6, Analysis of movement on reserves
1-Apr-2023
b.￿d
314lar-2024
cTh¥d
Income Expenditure
R￿trIct￿d lund8
Norfolk C¢)mmunbty Foundation- Love
Norfolk
Deaf Centre SLKial & Leaming
Opportuniltes
4,Q10
4,910
3,100
8.010
3,100
8.010
Deslgn•l&d funds
Care al Home pro1￿1 $eoJ fvnding
Update and improve IT and connectivity
20,000
5.000
25,000
20.000
5,000
25.000
Genoral fund
118.002
116,571
100,645
158,928
Total funds
117.678
149,581
108,655
7. support Costs
2024
2023
1.206
729
66
1.697
306
Payroll
Stationary
Travel
Equipment
Membership
Training
Pholowpier
RentlRaies
Telephone
Insurance
AGMICharity inc independent examination
Office exp
3,118
264
665
1,4C6
8,360
2.426
2,553
1,920
408
256
1.4C
11,738
2.553
1.078
822
686
20.540
23,185
Support Costs have been allocated across services on the basis of staff costs for each service.
14

I" AprU-
31SIMxch
2W>24
ources expended by expendlture type
Freeknce
and
travel costs
2024
Other
Costs
2024
Costs
2024
Totsl
2024
Tolal
2023
Communicatlon serviGe
Deal Centre
Rotary House management
Language Aide
Advo¢acy and Open Door
Olher projects
Governance cosls
232
5,S74
20,812
6,670
31,177
5.113
1,102
2,519
4,384
68
1.620
6,048
1.939
9,(60
1.486
320
2,818
11,577
26,861
8,609
47,956
9,413
1.422
69,988
15.864
27.137
1,830
41,174
8,341
7,719
2.814
20,540
166,735
Deaf Connexlons
Rotary House
King Street Nonvich NRI 2BL
Text phone 01603 661113
www.deafconnexions.or
.uk
mail@deafconnexions.org.uk
deaf
connexions
15