DocuSpJn Enpolo.. 4E2l324F.cEFE88llD.2g9FÈ4F96Dn Charity numbgr: 1188251 COMMUNICATION UNLIMITED UNAUDITED TRUSTEES, REPORT AND FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021
DoSIgn Envelope ID.. 4E2I324F.cEFE8OllD.259FE4F9fjD7j COMMUNICATION UNLIMITED CONTENTS Page Reference and admlnl$tratlvg datails of thg charlty. its tru$tgos and advlsgrs Trustoes. report Indgpondent •xamlner'$ raport Statemant of flnancial activitie$ Balance shoot Notès to the financial statsmgnts 8-15
DDcuSlgn Envelope ID". 4E21324F-CEFD4E81YB11D.299FE4F96073 COMMUNICATION UNLIMITED REFERENCE AND ADMINISTRATIVE DETAILS OF THE CHARITY, ITS TRUSTEES AND ADVISERS FOR THE PERIOD ENDED 31 MARCH 2021 Trustees Rachel Baslikar, Chair John Lenlon, Vice Chair Sarah Tupling, Secretary (resigned 23 September 20201 Karen Adams, Treasurer Robert Foulkes (resigned 11 November 20201 Mhairi Simpson David Leader Tammy Broskom Siobhan Shaw, Se¢retary lappointed 11 November 20201 Mark Chapman lappoinled 11 November 2D201 Charlty reglstered number 1188251 Prlnclpal offlcg Flat 1, Perth House, Alhlone Close, Chaddesden, Derby, DE214BP Accountant Cooper Parry Group Llmlted, One Central Boulevard, Btylhe Valley Business Park, Solihull, West Midland5, 890 88G Bank•r8 Unty Trust Bank plc, Nine Brindley Place, 4 Ooze115 Square, BSrmlngham, B12HB Page 1
DOrJJsn Envelope ID.. 4E21324FLEFD4EBtk811D.299FE4FD73 COMMUNICATION UNLIMITED TRUSTEES. REPORT FOR THE PERIOD ENDED 31 MARCH 2021 The trustees psent their annual Teport together with the financial slalements of thè charity for the period 29 April 2020 10 31 March 2021. The accounts have been prepared Sn accordance with the aunting policies sel out in note 1 to the a¢counts and comp5y with the charity 's governing dwumant, the Charities Act 2011 alld A¢counling and Reporting by Charities.. S181emenl of Recommended Practice applicable lo Charities preparing their accounts in ardance wllh the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 leffeclive I January 20191" Objective8 ond actlvltlos Our MtBsion Stat•m•nt To provide high quality, deaf communication setvices to empower individuals and groups lo actively participate in soaaty equally, primarily in the county of Derbyshire. Our Vlslon To constantly strive for improving effective communication for the diverse needs of deaf people. Our Values . Bespoke Communication Servl¢es Gonfidenliality and Integrity Going above and beyond duty Hands on approach Public Bèn•fit The main aim of Communication Unllmllod Is lo provide quality cornmunic8lion sèrvices lor people who are Deaf, hard of hearing or deafblind in Derby and Derbyshire. The charitable activities focus on working in partnership wllh individuals and groups lo overcotne communication baTriers therefore allowing Deaf people's aC$S and full participation In so¢iety- Achlevements and p¥rforman¢g We have had a diificull year with the global pandemic of COVID 19 and the subsequent impact on the wodd, which Includes our services. Many of the bookings disappeared overnight in March 2020 as we onlered the initial lod(down and il Is through our slrr)ng relationships with the contract commissioners that we were able lo, very qui¢kly, switch to an allernalive service provision where we continued BSL inlerpreling services remotely during that difficult pertod. Despite the drop In bookings, we have maintained a strong prence delivering BTitish Sign Language Interpreting servlces In Derbyshire which has Included working mainly in the Health sector under various contracts Ineluding University Hospitals of Deiby and Burton and Derby & Derbyshire CCG among many other companies. We adapted lo work with health professionals lo continue lo provide a service in such difticull circumstances including wearing PPE and worklng at a soclal distance. We worked together lo ensure that Deal people were able lo access their appointments and lo be able to speak to their health professional. We continue lo deliver BSL services for Derbyshire County Council under the contract which has been expanded to include some additional servi¢es such as DeafDlind, lip speaking and note taking services. We worked with the Adult Soclal Care team lo ensure that Deaf peoplè w&re able lo contact the Council and to get support when they needed11. Many olher ad hoc assignments havè been undertaken working with many Companies in Derby and the Derbyshire area. We have Gonlinued to devek)p strong relationships with freelance interpreters who have hèlped us lo deliver on rnany medical appuintments and the County work despite the difficL)It circumstances. Page 2
DDGuSign Envelope ID.. 4E2l324FEFD4E8Bl1D-2g9FE4F96TrFJ COMMUNICATION UNLIMITED Our Inlerprelers have worked very hard to deliver Tnany difficult assignments. This has induded many evenings and weekend work. Wilhoul the dedication of our interpreters we would have had difficulties meeting this need. The GP Extra Support ¢onlr8cI continues, which has enabled us lo support rnany clients lo obtain appointments with Iheir GP or community Health Servi5. We liaise with the surgeries lo organise repeal prescriptions. something whSch was vital during this year as many surgeries moved lo a lelephone-based S9TViCè and also lo organise their referrals to allernalive services via the 'Choose and book, system. We were grateful lo be successful in receiving fundlng lo support OLJr work and lo enable us lo provide extra services loi the Deaf community induding Information Advice and Guidance woik, worklng wSlh families and people who may be socially isolated. We were also grateful for the Govemmenl Pandemic funding a5 11 helped us lo ensure th81 we would sutvive the dIfful1 period where we had very Ilttle Income. During the year we decided to invest time into training and development where 2 of our interpreters studied ILM Coachin9 and Mentoring, the trainee InterpterS worked On their course work to become qualified inlarprelers 8nd the Iruslees deaded lo recruit 2 trainee interpreters as devekjpment for the future. Financial R¥vl•w Total incoming sOUrCeS for the year ended 31 March 2021 was £585,792. Included wllhin incoming resourTrs for this period was £158,658 which iepresenls the nel assets of the charity, Communications Unlimited (Charty number". 10066431, that transferred to this charity on 29 April 2020. Direct charilabie expenditure was £382,221. Unrestricted funds amounted to £203.571 induding £178,839 allocated as designated funds. It18 the policy of the trustees lo always desnate 500A of the remaining undesvJnaled unrestricted reserves to cover any unexpected events. This Conlingency reserve is intended to cover any unf015een redundancy payments, and also provide reserves for six months running costs, should fijnding be late or withheld. This designated fund is therefore not available for use in the general running ol the organlsalion. After accounUng for all the above designated funds the free general reserves of the charity 8131 March 2021 amounted to £24,732. Investment powersg policy and perfomian¢e The truslee's investrnenl powers are governed by the conslitulion, which permits the charity's funds lo be Invested In, or on such investments, securities or property as may be thought fil. Rl$k man8g•m8nt The trustees have assessed the major risks to which the ¢harlty is exposed, and are satisfied that systems are in place lo miligale exposure to the major risks. structiirei governan and m8nag8m•nt The Charity was constituted in 2020, al which point all assets were Iran8ferred Iiom the Charity with ragislered number 1006643, and is registered with the Charity Commissioners under charity number 1188251. The charity 15 also known as CU. The Iruslees who served during the period can be found on the reference and administrative details of the char¢ty page. Appointmgnt and recruitm8nt of trusta8s The selection piocedure bagins prior lo the AGM. Nolificalion and information is sent lo all full members and trusle8s, giving names of people who have 5erv8d on the board in the past year and outlining who is lo retire at the forthcoming AGM. A nomination form is also sent inviting nominees for the va¢anl positions. These are returned lo the office, the results collated, which are Ihen presented to the AGM. Nomin8tlons are proposed, sewnded and approved by the members al the meeting. 11 more nominations are received than places available then a voting process takes place 8t the AGM by the members. Page 3
DfKuSign Envelope ID.. 4E21324F.cEFo4E8B1lD.2s9FE4FgsD73 COMMUNICATION UNLIMITED Golng concern After making appropriate enquiries, the trustees hav& a reasonable expectation that the charity has adequ81è resources lo oonlinue in operational existence for the foreseeable future. For this reason they continue to adopt the going concem basis in preparing the financial statements. Further details regarding the adoption of the going conr basis Can be foLJnd in the Accounting Pclicies. Trustees. responslbllltl8s statement The Tru51ees are rèsponsible for preparing the Trustees, report and the fin8nclal slalements in accDrdance with applicable law and United Kingdom A¢¢ounling Standards (United Kingdom Generally Accepted Accounting Practice). The18w applicable to charities in England & Wales requires the Trustees lo prepare financial slalemenls for each financial year which glve a true and fair view of the slate of affairs of the charity and of the Incoming resourcas and application of resources of the charity for that [lOd. In preparing these financial statements. the Trustees are required lo.. select suitable accounting poli¢ig$ and then apply them consistently; observo the methods and principles in the Charities SORP 2019", rnake judgments and accounting estimates that are reasonable and prudent., prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue iri operation. The Trustees are responsible for keeping proper accounting records that are sufficient to show and explain the Charity's Iransaclions and disclose with reasonable 8¢¢uracy al any lime the financial PDsiIDn of the charity 8nd enable them lo ensure that the financial statements comply with the Charilles Act 2011, the Charity (Accounts and Reports) Regulations 2008 and the provisions of the trust deed. They are also responsible for safeguaiding the assets of the charity and hence for taking reasonable steps for the prevention and deteclion of fraud and other irregularities. This report was approved by the Trustees, d5 December aEI'gned on their behalf by.. DtstyJSlwdby.' F62PICA6A47947a. T62AE4ÉC?gF$4FF.. Kamn Adams, Treasurer Trustee R Bastlkar Trustee Page4
Docusign Elope10.. 4E21324F.CEFD4E8D_511D.299FE4F96D73 COMMUNICATION UNLIMITED INDEPENDENT EXAMINER'S REPORT FOR THE PERIOD ENDED 31 MARCH 2021 Independent examinerfs report to the Trustees gf CommuniCaan Unlimlt8d Ithè'charlty'l I report lo the charity Trustees on my examination of the accounts of the charity for the peTiod ended 31 March 2021. Responslbllitlos and basis of report As the Trustees of the charity you are responsible for the preparation ot the accounts in accordance with the requirements of the Charities Act 20111.lhe 2011 Acl'l. l Teport ITI respect of my examination of the charitys a¢¢ounls c81ried out under section 145 of tho 2011 Act and In carrying oul my examinalion I have followed all the applicable DIOI10nS given by the Charity Commission under section 14515llbl of the 2011 A Indopondent Examingr's Statement Since the charity's gross incorne exceeded £250.000 your exatniner mu81 be a member of a body listed in sèction 145 01 the 2011 Act. I confirm that l am qualified to undertake the examination because l am a member of Inslilule of Chartered Accounlanls in England and Wales. which is one ¢>f the listed bodies. I have compleied my examinatlon. I can confimi that no matters have come lo my allenlion in connection with the examination giving me cause lo believe that in any rnalerial respect.. accounting records were not kept in respect of the charity as required by section 130 of the 2011 Actr, or the accounts do not accord with those records; or the accDunts do not comply with the applicable requirements concerning the form and content of accoun15 Sel out in thè Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a 'lrue and fairf view which is not a matter considered as part of an intlependenl examination. I have no concerns and have come across no other mallers in connection with the examination lo which allenlion should be drawn in thi5 report in order lo enable a proper ur¢derslanding of the accounts to be reached. Signed.. Dated.. 8 Decèmb8r 2021 Gkn Bott FCA Cooper Parry Group Limited One Central Boulevard Blythe Valley Business Park SDlihull Wesl Midlands Bgo 8BG Page 5
Docusign Envelope ID.. 4E21324F-CEFD4E8D-BI1D.299FE4F96D73 COMMUNICATION UNLIMITED STATEMENT OF FINANCIAL ACTIVITIES FOR THE PERIOD ENDED 31 MARCH 2021 Unrestrlcted Restrlcted funds funds 2021 2021 Total funds 2021 Note Income from: Government grants Charitable aclivilias Transfer from antecedent charity 60,171 275,563 158,658 60,171 366,963 158,658 9fj,400 Total Ineome 494,392 91,400 585,792 Expondlture on: Charitable activili&s 290.821 91,400 382,221 Total expenditure 290,821 91,400 382,221 Nat Income b8forg oth•r ro¢ognl$od galn$ nd losses Net movement in funds 203,571 203,571 203.571 203.571 Reconciliation of funds: Total funds brought forward Totsl funds ¢arrl•d fonvard 203,571 203,571 The notes on pages 8 10 15 form part of these financial slalemenls. Page 6
Docusign Envebpe ID.. 4E21324F-CEFD4E8D-B11D-299FE4FgSD73 COMMUNICATION UNLIMITED BALANCE SHEET AS AT 31 MARCH 2021 2021 Not• Fixed #ss•ts Tangible assets Current a88ets Debtors Cash at bank and in hand 8.813 12 22,756 174,202 196.958 Credltors: amounts falling due within one year 13 12.2001 Net current assets 194,758 Net assets 203,571 Charity Funds Unrestricted funds 14 203,571 Total funds 203.571 The financial stalernenls were approved by the Trustees on 05 December 2021 and signed on their behalf, by.. 00suSg4¢dby.' 752AE4EC19F54 R Bastlkar Karen Adams, Treasurer The notes on pages 8 10 15 form part ol those financial statements. Page 7
DoS Envelope ID.. 4E21324F£EFD4E8tsB11tb29gFE4F96D73 COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 Accounting policies 1.1 Bas1$ of proparatlon of financlal statèments Communication Unlimited is a Charitable Incorporated Organisation, Incorporated on 28 February 2020 and domiciled in the United Kingdom. The addres5 of registered office is shtswn on the reference and admlnislralive details of the charity P8gè. The financial slalemenls are prepared in sterling (£1 which is the functional currency of the charity. The finan¢ial statements are lor the period 28 February 2020 10 31 March 2021. Thè financial slatemenls have been prepared under the historical cost ¢onvenli(>n with items recognised al cost or Iransactlon value unless otherwise stated in the relevant notes lo these accounts. The financial statements have been prepared In accordanGe wlth the Slalemenl of Recommended Practicè.. Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 102) and Financial Reporting Stsndard 8pplicablg in the United lQngdom and Republic of Ireland IFRS 1021 and Charitie5 Act 2011. Communication Unlimited constitutes a public benefit enllty as defined by FRS 102. 1.2 Golng concern Al the balance sheet dale the charity had a significant cash balance and strong net current 8ssel position. At the lime of signing these accounts. the Iruslees have ¢ons¢dered the effect ol the Coronavirus on thè going concern position, and consider that this does indicate that the charity will continue lo operate for a period ol al least 12 months from the date of signing these accounts due to the UK Governmenl support available during this difficult lime. On that basis, the trustees have prepared these financial slalemerits on a going concern b8Si8. 1.3 Incom All income is recognised once the charity has enlillemenl lo the income. il is probable Ihal the incoTlle will be received and the amount of income receivable can be measured reliably. 1A Expendlturn Expenditure is re¢ognised on an accrual basis as a liability is irscurred. Expenditure is reported as part of the expenditure lo which il relates., Charitable expenditure compllse$ thos& costs incur by the charity in the delivery of its aclivllles and servi¢es for its beneficiaries. It indudes both ccisls that can be allocated directly lo such ath'vilies and those costs of an indirect nattfre n$cessary lo support them. Governance costs include those ¢osls associated with meeting the constilulional and slalulory requirements ol Ihe charity and include the independent examination fees and costs linked lo the strategic management of the charity. AII costs are allocaltrd been the expenditure categories ol the Sialement of Financial Activities on a basis designated lo reflect the use ol th8 resource. Costs r8lating lo a particular activity are allocated d1ctly, others are apportioned on an appropriate basis e.g. floDr areas, per capila or eslimaled usage. Pag6 8
Doeusign Envebpe ID.. 4E21324F-cEFts4EBtNB1129YFE4FS6D73 COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 Accounting policies Icontinuèd} 1.5 Tanglbla flx8d assots and depreclation All assèts costing more than £500 are capilalised. A review for impaimient of a fixed asset is carried out if events or changes in circumstances indicate that the carrying value of any fi'xèd ass81 m8y not be recoverable. Shortfalls beiween the carrying value ol fixed assets and their recoverable amounts are recogni8ed as impairtllenls. Impai¥menl losses are recognistrd In the Stalemenl of financial aclivilies. Tangibla fixed assets are carried al cost, nel of depreciation and any piovk8ion for impairment. Depreciation is provided al rates calculated to write off the cost of fixed assets, less their eslimaled residual value. over Ihair 6xpecled useful lives on the following bases.. Fixtures and fllllngs Computer equipment 15Q/o Straight line 25.10 slraighl line 1.6 Interest recelvable Interest on funds held on deposit is included when receivable and the amount Can be measured reliably by the charity,. this is normally upon notification of the interest paid or payable by the Bank. 1.7 Dèbtors Tradg and other debtors are recognised al the 5elllement amount after any trade discount offered. Prepayments are valued al the amtsunl prepaid nel of any trade diseounls due. 1.8 LlabllStleB and provl$ions Liabilities a recognbsed when there is an obligation al the Balance sheet dale as a result of a past event, it is probable that a Iran51er ol economic benefit will be required in settlement, and the amgunl ol the settlement can be èstimated reliably. Liabilities are recognised al the amount that the charity anticipates il will pay 10 settle the debt or the amount il has rècèived as 8dvanced payments for Ihe goods or serviees it musl provide. Provisions are measured at the best estimate ol Ihe arnounls required to settle the obligation. 1.9 Flnanclal Instruments The charity On has financial 855ets and financial liabilities of a kind that qualify as basic financial instruments. Basic financial instruments are initially recognised al transaction value and subsequently measured 81 Ihelr sottlgmenl valu$ with the ex¢eplion of bank loans which are subsequently measured al amortised cost using the effective interest method. 1.10 Ponslons The charity operates a defined contribution pension %heme and the pension charge represents the amounts payable by the charity to the fund in respect of the period. Page 9
DLKuSign Ell¥e ID". 4E2l324F-CEFD4E8BIID-299FE4F560n COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 Accountlng pollcles Icontlnuedl 1.11 Fund accounting General funds are unreslricled funds which are available for use al the discretion of the Trustees in furthèrancè of th8 g8nèral objèctkves of the charity and which have not bèen dèsignalgd for other purpose5. Designated funds cornpri5e unrestricted funds that have been sel aside by the Trustees for particular purposes. The aim and use of each designated ftjnd is sel out in the notes lo the finan¢ial Slalements. Restricted fund5 are funds which are lo be used in accordance with specific reslriclions imposed by donors or which have been raised by the charity lor particular purposes. The costs of raising and dminis18ring such fun(Ss are charged against the specific fund. The aim and use of each restricted fijnd is set out in the notes lo the financial statements. Incom• from gov•mmont grants Unr•strlet8d R•strlet•d funds funds 2021 2021 Totsl funds 2021 Govemment grants 60,171 60,171 During the year the charty received income from the Cofonavirus Job Retention Scheme and recovered Stalulory Slck Pay where applicable. Incomè from charitable actlvltlos Unr8strlct6d funds 2021 Rostrlctod funds 2021 Total funds 2021 Communication services Donations and grants 275,163 400 275,163 91,800 91,400 Subtotal 275,563 91,400 366,963 Othar incom8 from charitable activities 275,563 91,400 366,963 Page 10
Docusigfi Enveknpe ID." 4E21324F.CEFD4E8D.B11D.299FE4F96D73 COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 Othèr Incoming resources Unrestrlctèd funds 2021 Restrlcted fund8 2021 Total fund¥ 2021 Transfer Irn antecedent ¢harity 158,658 158,658 On 29 April 2020 all assets were transferred from the unincorporated eharity Communication Unlimited Icharlty number.. 10066431 to the newly incorpDraled Communication Unllmiled. Direct costs Total 2021 Actlvltlgs Other costs Freelance costs Bad debts Wages and salaries National insurance PansiDn cost DeprecAalion 24,078 10,993 7,548 264,556 19,286 13,428 913 24,078 10,993 7,548 254,556 19,286 13,428 913 330.802 330,802 Support costs Total 2021 Governance Activities Offi¢e costs Professional setvlces 25,551 23.868 25,551 25,868 2,000 2,000 49,419 51,419 Govèrnaneè Costs Unre$trf¢ted funds 2021 Restrl¢t•d funds 2021 Total fund¥ 2021 Support co3ts- Indèp&ndenl Examination lees 2,000 2,000 Page 11
DO¢uSn Envelope ID.. 4E21324F.CEFD4E8D.B1 1.9FE4F96Dn COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 Analy818 of Expondlture by oxpendituro type Staff co$1$ Depreclation Other cost5 2021 2021 2021 Total 2021 Direct oosts- Charitable activities Expendibjre on govemanc¢ 287.270 913 92,038 2.000 380,221 2,000 Total 2021 287,270 913 94,038 382,221 Totsl 2020 Net income This Is slated after charging= 2021 Depreciation of tangiblè fixed assets.. - owned by the charity 913 During thè perDd, no Trustees recelved any remuneration. During the period, no Trustees received any ben8fi15 in kind. Durlng the perSod, no Trustees received any reimbursemenl of expenses. 10. Staff costs Staff costs were as folk.. 2021 Wages and Salaries Social Security costs Other pension costs 254,556 19,286 13,428 287,270 The average nUmtr of persons employed by the charity during the period was a5 follows.. 2021 Employee Numbers 15 No employee received remunerallon amounlSng lo mole than £60,000 In either year. Page 12
ck)cuSbn Envelope10'. 4E21324F-CEFD4E8D.811D.%gFE4F96D73 COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 11. Tangible fixed assets Flxtures and ritting8 Computer equlpm&nt Total Cost At 28 February 2020 Addrtions 1,390 8.336 9,726 At 31 March 2021 1,39CI 8,336 9,726 Depreciation At 28 February 220 Charge for the period 122 791 913 Al 31 March 2021 122 791 913 N•t book valu8 At 31 March 2021 1.268 7.545 8,813 12. Debtors 2021 Trade debtors 22,756 13. Creditor8: Amounts falllng duo wlthln one year 2021 Other credllors Accruals and deferred income 20fl 2,000 2,200 Page 13
Docusign Envelope ID.. 4E21324F.CEF04E8D.BIID.299FE4F96D73 COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 14, Stat•ment of funds Statem•nt of funds- current year Balanc& at 28 February 2020 Balance at 31 March 2021 Transfers Inlout Income Expendlture Designated funds Training reseTve Building resetve Contingency reserve 9.500 40,000 104.6C 9,500 40,000 129,339 24.733 154,106 24,733 178,839 Unrestricted funds General Fund 340,286 1290,8211 124,7331 24.732 Total Unrestrictèd funds 494,392 1290,8211 203.571 Restrlcted funds Derbyshiie County Council SoLJthern Derbyshire CCG-GP Extra Support Foundation Derbyshire National Lottery Community Fund Additional Re51riclions Grant Duke of Devonshire Grant 38,750 138.7501 25,000 3,900 8,750 12,000 3.000 (25,000} 13,9001 18,7501 {12,0001 13,0001 91,400 191.4001 Total of funds 585,792 (382,2211 203,571 Training reserve - this ver5 the course costs for trainee interpreter8 to become qualified interr8t&rs and lo cover course c051s for staff developtnenl. Building reserve- in the near fvIuTe larger premlses will be required as services devek)p thus this re8eTve will help fund this. Contingency resetve this covers any potential difficulties in the future and is a requirement to have al least 6 months running costs reserves. Page 14
Docusign ID.. 4E21324KCEFD4E8D-81 ID.299FE4F96D73 COMMUNICATION UNLIMITED NOTES TO THE FINANCIAL STATEMENTS FOR THE PERIOD ENDED 31 MARCH 2021 15. Analysls of net assets b•twe&n funds Analy615 of not assets betweèn funds - curront ygar Unrp8trlctgd Re8trict•d funds funds 2021 2021 Total funds 2021 Tangible fixed assets Current assets Crediltsrs due within one year 8,813 196,958 12,2001 8.813 19S.958 12,2001 203,571 203,571 16. Related party transactlons The remuneration of key management per80nn&l who MprISe the Iruslees and certain members ol the senior management team is as follows.. 2021 Aggregate remuneration 24,448 Page 15
Communication Unlimited Annual Report 2020- 2021
Our Mission Statement To provide high quality, deaf communication services to empower individuals and groups to actively participate in society equally, primarily in the county of Derbyshire Our Vision To constantly strive for improving effective communication for all the diverse needs of deaf people Our Values Bespoke Communication Services Confidentiality and Integ rity Going above and beyond duty Hands on approach Taken approx. 2006 Guess who the little girl is with John Emery interpreting at her school Clue She is one of our interpreters nowl
am pleased lo be presenting our 31st Annual Report for Communication Unlimited, showing our work for 2020- 2021. We have survived one of the toughest years in recent history with the COVID pandemic which has impacted every single one of us. 11 has been so harsh for all of us with the lockdown, different restrictions and the drfficulties with communication as everyone was wearing facemasks. We all had to learn lo improve our technology skills very quickly. I doubl many of us knew how lo use Zoom or Microsoft Teams before Mah 2020. We also learnt how to use our mobile phones I lablels to make video calls more often. Th8 inlerprelers in Cornmunicalion Unlimilod took on the challenge lo continue interpreting for all the Deaf people and we also had lo leach some Deaf people how lo use whatsapp chal. zoom el¢ which was challenging al times and included the beauty of BSL where we could communicate through a window from the front garden lo show someone how lo download whatsapp and make a videctall. Every one of us had lo be creative and think outside of the box for different interpreting jobs which had included liaising with our Health and Soci41 Care colleagues as well as Education among others. We are very grateful for the funding from Community Action. Derby City Council. National Lollery Community Fund for their COVID funding as well as Duke of Devonshire Charitable Irusl, Foundation Derbyshire and Neighbourly Funding for all their support as we would have struggled without their support. I would like to say a big thank you lo all the staff al Communication Unlimited for their continued dedication lo provide a quality communication service for Deaf people especially during the difficult year. Your feedback on our services is very important and valuable lo us as we need you lo identify gaps and room for improvements. Please continue to give us feedback.
Management Committee 2020 - 2021 Rachell Bastikar Chair John Lenton Vice Chair Siobhan Shaw Secretary Karen Adams Treasurer Mhairi Simpson Tammy Broskom Mark Chapman David Leader
Communication Unlimited Staff Sign Language Interpreters Helen Blunden Mary Brumby Emma Walker Jacinta Bowen-Byrne Victoria Midgley XUAA Jess Squire Darren Askroft Isobel Lamb Sam Waters Stacey Fox Joined Oct 2020 Fraser Holmes Joined Jan 2021 Amy Sharples Left Sept 2020 Talwinder Kang Left Sept 2020 Lynn Patton Business Coordinator Cheryl Herbert Admin Assistant Alison Jones CEO
Case stud 1 We were Gontacted by 2 Deaf women who usually can communicate by lipreading and using their speech to interpret a church service. During the pandemic everyone is wearing face masks so the 2 Deaf women were struggling to follow what was going on during the church services as they were unable to lipread. As they lived in the county, we were able to provide an interpreter on a Sunday for their church service. Outcome - the Deaf people were able to follow what was going on in the church services and were very grateful of the funding to enable them to request an interpreter. Case stud 2 A Deaf Polish couple were buying a house, English is their 3rd or 4th language, so they asked us to interpret when they were attending the House sales office and during the appointment they were looking at the choices of different fixtures and fittings. The BSL interpreter interpreted beeen the couple and the sales rep at the new house build. Outcome - The house move went through smoothly.
Workin in a COVID climate Cheryl in the office Jacinta before she goes into the operating theatre Emma interpreting at a job with someone using Teams Even the Christmas Elf had to get all protected
A lot of our work in 2020-2021 had to be done remotely which was a new way of working for many of us Communication Unlimited AGM November 2020 was held online for the first time Il* Committee meetings were held on Zoom as we could not meet face to face safely
Activities du rin 2020-2021 Lfz TWE We ran quizzes online via Zoom We ran a food / presents collection for Derby Revive Centre Christmas 2020 We did COVID information videos in BSL OE(yprth
Case stud 3 We were contacted by a Deaf man who was down to his last £30 and was struggling to get his benefits sorted. During the Conversation it was discovered that he had got a new job but couldn't start work because he was still sorting out his Access to Work. We made a phone call to his new employer and found out that the supervisor was waiting to start him on his induction but didn't know how to book interpreters or understand the Access to work process. We explained the process and advised the next steps. The supervisor was appreciative and mentioned that there was an induction that afternoon if we had any interpreters available which we did. As he was known to our service, we were able to sort this quickly. The man went to his induction 2 hours later and started work which meant he was now receiving an income to enable him to buy food and pay his bills. Outcome- the Deaf man was able to start his new job which in turn helped him to resolve his money concerns as he now had an income. Interpreting at a Cocktail Making workshop with a group of Deaf people
Awards Achieved Jacinta Bowen-Byrne achieved her ILM level 5 Coaching and Mentoring so we are able to offer Coaching and mentoring services to both interpreters and Deaf people Communication Unlimited were awarded the Derby and Derbyshire Beacon of Hope for our services to the Deaf community during the COVID Pandemic Alison Jones our CEO was also awarded the same award
We have signed up to be a partner with Si8nVideo, a national BSL Interpreter Videorelay service provider and we work with them 3 days a week on the videophone During the COVID pandemic we assisted with over 500 hours of calls free of charge supporting Deaf people who needed to contact companies over the phone and were unable to resolve their issues face to face in the stores. We also assisted people to contact DWP to sort their benefits queries. Some people were supported to resolve their consumers issues for example replacing a broken product received in the post. We supported Deaf people to cancel / reschedule their holidays and making claims through the insurance. Coronaviru5 Coronavirus and claiming benefits
Did you guess right ? Victoria Midgley was the young girl with John Emery on page 2 and now works as a Sign Language interpreter for us Case Study 4 A lady contacted us for help as she was having difficulties obtaini ng her repeated prescription from Boots. We phoned Boots to discover that they had not received the request from the Pharmacy online therefore unable to process the request, Several phone calls were made to the Pharmacy online and left messages but had no success. We ended up phoning her GP who referred us back to the Pharmacy Online. During the few days the client was getting more and more anxious as she was running low on her medication. In the end we phoned the GP again and explained the whole situation, insisting that the GP surgery need to make contact with the Pharmacy Online which they eventually did as we felt that the GP surgery must have a different telephone number to call and resolved the hold up. Once the prescription request was released, we were able to contact the client to say that the medication was ready to be picked up from Boots. This case took over 15 phone calls over a week and the client would have not been able to resolve this as she was Deaf and unable to use the phone.
Case Study 5 In the first few weel<s / months Communication Unlimited was contacted by several GP surgeries and community health services as they needed to contact their Deaf patient but didn't know how. We explained how we could assist via a three way telephone call using 2 telephones- one for the Health professional and the interpreter to talk on and the 2nd phone was using videophone where the interpreter would sign to the Deaf client and voice over the client's responses back to the Health professional. Some Surgeries were initially reluctant to use this service but as the pandemic continues they have come back and used our services then comments came in 'that was easier than I thought, or'this is so easy to use, Case Study 6 An elderly man recently moved into a new care home where the staff were lost on how to communicate with him, said he did not mix with other residents or participate in activities that was run at the home. An interpreter was booked for a few weeks on a weekly basis to come for about 3 hours where they communicated with the man and liaised with the staff, interpreted for him at a weekly crafts activity, interpreted between him and the staff so they learnt more about his interests, how he felt in the home etc
In 2020-2021 Communication Unlimited was funded (grants and ¢onlra¢tsl as follows Derbyshire County Councll Adult Soclal Servicès DERBYSHIRE County CaunGil Derbyshire County Council gave Communication Unlimited £38,750 Io sustain intetpreting provision a(Yoss the county. This support has enabled Deaf people to live independently and en5uied access lo the community ServiS Derby and Derbyshire Clinical Commlsslonlng Group NH5 Oerby and Derbyshire GP Extra Support The provision of GP Extra support has continued enabling deaf people lo get the most of their GP appoinlmenls. It has given Deaf people extra access to health information and NHS choices. D8[byTe8ch9 NHS HospiWs Eil We handle the BSL bookings for University hospitals of Derby and Burton, we handle an average of 100 bookings a month. We have delivèred several DeafAwareness training sessions lo various sections of the hospitals. Funding was received to support our work during the COVID pandemic. Without their kind and valuable support we would have experienced great difficulties GOVERNMÉNT FURLOUGH SCHEME EXTENDED Communlty Aetlon THE I)UKE UF DI'.VON.4I11KES CHAIIITAIILE fllU%T COMMUNITY FUND FndatK Derbyshire n•1xhbY COMMUNIIY Derby Cily Council We work with a wide range of organisalions and sellings inclursing schools, personal bookings. legal. workplaces, councils, elc
Flat I Perth House Athlone Close Chaddesden Derby DE214BP Tel 01332 369920 Email bookings@cu-bsl.co.uk SMS / Glide 07812300280 Out of Hours Emergency 07432891697 Text Only UKE USON facebook.