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This text was generated using OCR and may contain errors. Check the original PDF to see the document submitted to the regulator.

2023-03-31-accounts

To

Trustees' Annual Report for the period

Period start date Period end date 01 April 2022 31 March 2023

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Section A Reference and administration details

Charity name Other names charity is known by Registered charity number (if any) 1188024

CONFIDENTAL

Charity's principal address 11 Victoria Road Salford Postcode M6 8FZ

Names of the charity trustees who manage the charity

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20		 Trustee name Office (if any) Dates acted if not for whole
**year **		 Name of person (or body) entitled
to appoint trustee (ifany)
JeremyCooper Chairman
Jennifer Pinder
Lauren Harrhy
Bhavin Dedhia 19 May2020-present ExistingBoard of Trustees
John Lewis 19 May2020-present ExistingBoard of Trustees
Simon Pope Treasurer 19 May2020-present ExistingBoard of Trustees
CathyConnolly 18 Dec 2022 -present
Dena Andrews 18 Dec 2022 -present
Chloe Lennox 18 Dec 2022 -present

Names of the trustees for the charity, if any, (for example, any custodian trustees)

Name Dates acted if not for whole year

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Names and addresses of advisers (Optional information)

Type of adviser Name Address

Name of chief executive or names of senior staff members (Optional information)

Section B Structure, governance and management

Description of the charity’s trusts

Type of governing document

(eg. trust deed, constitution)[Constitution ] How the charity is constituted (eg. trust, association, company)[Charitable Incorporated Organisation whose only voting members are its charity trustees ] Appointed by existing Board of Trustees following interview Trustee selection methods

Additional governance issues (Optional information)

You may choose to include additional information, where relevant, about:

Section C Objectives and activities

TO ENGAGE WITH A CALLER IN ORDER TO HELP THEM AMELIORATE THEIR STRESS AND ANXIETY.

Summary of the objects of the charity set out in its governing document

TO ASSIST MEMBERS OF THE DENTAL PROFESSION AND THOSE CONNECTED WITH IT, IN THE MEANS OF MANAGING STRESS AND DEPRESSION.

TO FACILITATE, BY WHATEVER MEANS ARE APPROPRIATE, THE ACCESS OF ALL MEMBERS OF THE DENTAL PROFESSION AND THOSE CONNECTED WITH IT, TO ANY SUPPORT AGENCIES THAT MAY BE ABLE TO ASSIST THEM IN DEALING WITH THE CAUSES OF THE MATTER THAT HAS PRECIPITATED THEIR CONTACT WITH CONFIDENTAL.

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Summary of the main activities undertaken for the public benefit in relation to these objects (include within this section the statutory declaration that trustees have had regard to the guidance issued by the Charity Commission on public benefit)

To relieve the mental and emotional distress of dentists through the provision of a telephony support, advice, and referral service. CHAIRMAN’S REPORT CONFIDENTAL 28/4/2023. Confidental has undergone considerable change in the past 12 months with the appointment of three new trustees. Applications of interest were taken from dentists, therapists and hygienists. Though, we had initially intended to ask 2 trustees to join our board, we were all so impressed with the applicants, that we made a unanimous decision in asking three of the applicants to become trustees, namely Cathy Connolly, Chloe Lennox and Dena Andrews. All three new trustees are from the professions of hygiene and therapy. They have added their collective expertise to our organisation, not just in the obvious one of understanding the world of dental hygiene and therapy but to other fields such as marketing and social media. Already we are making significant strides in increasing the awareness of Confidental amongst the dental profession. Recently, the logo has been altered, and the website continues to evolve and has been changed. Our major goal of ensuring that all members of the dental profession are aware of Confidental is paramount and the ease of accessibility of our service is important. We have considered using external marketing services, but with the introduction of our new and dynamic trustees we hope this might not be necessary. In the next month or two, re-election of some of our trustees will occur which is written into our constitution and is a requirement of a charitable organisation. We will keep you informed of this process in our monthly newsletter. During the past year we have not recruited any new volunteers as it has not been necessary, but we will reassess this, as call volume increases or there is a depletion in the number of our volunteers. During the past year we held our first conference in Birmingham. This was a success and enjoyed by all who attended. There was an excellent session given on call handling skills by the Helplines Partnership and an interactive session with Marukh Khwaja on volunteer wellbeing and satisfaction. Our programme finished with a forum discussion with all our trustees and volunteers We held a dinner in the evening with our guest speaker Nairn Wilson. We are planning a second annual conference this year to be held on Friday 8th September in Birmingham. Details will be released in the near future. We also hope to provide more education for our volunteers in the forthcoming year both on line and face to face. We have a presence at the forthcoming Dentistry Show and BDA conference and VOCO have kindly allowed us space on their stand for us to promote our activities. If any volunteer can help us by sitting at the stand at the show it would be very much appreciated and please contact John Lewis if you are able. We hope to attend more events like this in the next year. Our trustees continue to provide talks and lectures throughout the year and lose no opportunity to talk about Confidental and what we provide for the profession. George Wright continues in his role as secretary and his efficiency and timely advice has proved invaluable. We have had some issues with volunteers not responding to calls and having their voicemail left on, which means the call is not cascaded to the next volunteer. George has sent reminders to our volunteers on this issue. We currently receive a few calls each week of which around 60% are day calls. Besides increasing call volumes, we want to raise awareness that people can call us with problems and issues that may be less serious in nature, but all the same are causing

them worry and stress. I want to take this opportunity to remind all our

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volunteers to fill in the call log forms after taking a call. Our FB group for volunteers to share their experiences on the calls they have received continues to be useful both for education and a way of letting our volunteers share the difficult calls they might have taken. Our trustees also are available to all our volunteers should they feel the need to talk things through following a difficult call. Simon Pope has excelled as our treasurer and ensured we are fully compliant with the Charities Commission. He will give his report in a few minutes and I want to thank him personally for all his hard work, and that thanks extends to all my fellow trustees for all the diligence and effort they have made, ensuring Confidental is a continuing success. Finally, on behalf of myself and my fellow trustees can I thank each and every volunteer for their continued aid in supporting our fellow colleagues. Financial Report as provided at AGM 30/04/2023 ConfiDental was granted Charity Incorporated Organisation (CIO) status by the Charities Commission on February 18[th] 2020. Before this date we were a not-for-profit organisation. We have registered with HMRC and the accounts have been submitted and managed by our new accountants UNW. We are required to submit a further HMRC return in 2025 as guided by our accountants UNW. Statement of ConfiDental Accounts (rounded to nearest £) Balance held at bank on April 1[st] , 2022 24,465.04 Income from donations up to 31[st] March 2023 6,299.23 Expenses – up to 31[st] March 2023 Training costs 4,621.38 Administrator costs 5,720.00 Telephone costs 648.00 Other expenses 1,858.20 Total estimated expenditure 12,847.58 Cash at bank of 31st March 2023 is a credit of 17,965.69 Next year we go forward with a healthy balance. There has been a noticeable drop in donations during this financial period compared to the last. I see this as part of the normal ebb and flow of Charitable donations. The Charity continues to raise its profile within the profession, and we are pleased to still be the nominated Charity for the BACD which has attracted welcome donations previously. We have seen increases in our expenditure as predicted last year, this is likely to increase further into the coming year. Training costs have increased due to the increased cost of these services due to inflation. Other expenses have also increased in line with inflation which is comparable to other sectors. Further training of existing and new volunteers is planned for next year. I am anticipating that as the Charity continues to raise its profile the more donations will be attracted. As always maintaining the balance between income and expenditure continues. This concludes my report. Simon Pope Treasurer ConfiDental

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Additional details of objectives and activities (Optional information)

You may choose to include further statements, where relevant, about:

Section D Achievements and performance

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Section D Achievements and erformance p

Confidental was registered as a charity on 18[th] February 2020. Summary of the main Since starting to operate as a helpline, Confidental has been called over achievements of the charity 500 times by anxious dentists seeking emotional support. during the year We have managed at all times to operate a 24/7 service and have now trained just under 40 volunteer dentists to date (30/12/2023).

We have an appointed administrator to liaise with the volunteers with any queries, weekly emails and updates. The administrator also provides valuable reporting data to the trustees board as required. This is planned to continue into the next year.

We held another Confidental annual conference in this period, inviting all volunteers and trustees. This was a great success and provided valuable training for our volunteers as well as face to face interaction. We are planning further training next year with opportunities for networking between volunteers and trustees.

Confidental continues to be recognised by the CQC and BDA as a helpline for dentists in distress and is present on their websites. We feel this is great achievement for the Charity and thanks to all the trustees and volunteers who have made this happen.

Confidental is now becoming recognised in the Dental Profession as a leading helpline provider for dental professionals needing telephony support.

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Section E Financial review

We do not have a policy on reserves. Brief statement of the We have sufficient funding for our current activity and have no loans or charity’s policy on reserves outstanding payments

Details of any funds materially None in deficit

Further financial review details (Optional information)

You may choose to include additional information, where relevant about:

Section F Other optional information

Section G Declaration

The trustees declare that they have approved the trustees’ report above.

Signed on behalf of the charity’s trustees

Signature(s)
Full name(s)
Position (eg Secretary, Chair,
etc)
Date
Simon Pope


Treasurer
30/12/2023
30/12/2023

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