# 2023/24 Annual Report
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## VOICES OF HOPE
(Charitable Incorporated Organisation)
CONTENTS Pages 2 - 19 Trustees' Report Page 20 Legal and Administrative Information Page 21 Trustees' Responsibilities Page 22 Statement of Financial Activities Page 23 Balance Sheet Pages 24 - 33 Notes to the Financial Statements Page 34 Independent Examiner's Report Page 35 2024-25 Goals Page 36 Acknowledgements
**Voices of Hope**
voh.org.uk
Charity no. 1187454
## Transforming lives from at risk to thrive
This year, Voices of Hope has made significant strides in transforming lives and building futures, achieving impact through the results of our dedicated programs and unwavering commitment to our mission. Our collective efforts have empowered countless lives to thrive.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
“I want to see those who are facing life’s toughest challenges receive the support, encouragement and empowerment they need to build a future, full of hope and opportunity.” - Founder & CEO, Sarah Clay
## Projects
## Details
We empower women to rebuild and thrive after domestic abuse, violence, and multiple disadvantages.
**Specialist Women’s Services**
Combating food insecurity by providing meal kits, fostering healthy eating habits, and teaching cooking skills to families.
**Food Insecurity Projects; BRITE Box**
Uplifting marginalised individuals, improving mental and physical health, wellbeing, and social inclusion through active participation.
**Creative Arts Wellbeing Projects**
115
Weekly volunteers
## basis[3075]
Lives impacted on a weekly
## 25
Volunteers and beneficiaries supported into employment
## Outcome
Worked with over 350 women
- Started a new Richmond Women’s Hub Dramatically increased our 1-1 work and reach into minority communities
- Extended reach to support 650 families each week, across 40+ primary schools New local hubs and first N.Ireland partner Exceptional independent evaluation results in partnership with Kingston University
- Reached an average of 250 weekly choir members through 16 choirs, and the return of well attended in-person concerts We piloted the Active Breathing Course for cancer patients, successfully securing essential funding to expand the program in the coming year
**Voices of Hope**
Charity no. 1187454
voh.org.uk
**----- Start of picture text -----**
Financial
Summary
TOTAL Income £470,049
TOTAL Expenditure £426,392
Net Surplus £43,657
Charity Assets
Cash and Bank Balances £233,979
Net Current Assets £36,507
Deferred Income (restricted) * -£120,651
£149,835
Charity Funds
Restricted Funds for projects £123,529
Unrestricted Funds £5,079
Designated Reserves £21,227
£149,835
**----- End of picture text -----**
* Designated for projects in future financial years; not in any way used to fund current expenditure
## Funding summary
£138,164 Grants
£119,646 £212,239 Donations & Government Funding other income
**Voices of Hope**
Charity no. 1187454 voh.org.uk
## The year
## in review
**Voices of Hope is a locally founded charity dedicated to bringing people from “At Risk” to “Thriving” through three main project streams; specialist women’s services, food insecurity projects, and creative arts projects supporting physical and mental health.**
We are a user-led charity aiming to restore and rebuild hope, and improve the physical and mental health of disadvantaged, marginalised and isolated people.
Our key objective is the “relief of those in need by reason of youth, age, ill-health, disability, financial hardship or other disadvantage, including social disadvantage”. In the past year, we have supported over 3,000 beneficiaries through our services, operating from our Kingston Upon Thames base and through community outreach across South West London and Surrey. In 2023/24, we expanded two of our core projects to new locations across the UK, significantly increasing our impact.
## Core development
With considerable thanks to one of the charity’s patrons for a substantial donation, we developed a new Voices of Hope website with enhanced messaging, branding, and interactive features, and created meta sites for two UK-wide projects. We also upgraded our office with new desks, ergonomic chairs, IT, and redefined spaces to support growing staff and improve the work environment. We launched three key annual fundraising events: the Cycle of Change, VoH Family Celebration, and Gala Celebration, which together raised £14K in unrestricted funds. Additionally, being named Kingston Mayor’s Charity of the Year for 2023/24 boosted our profile, provided speaking opportunities, and will generate further funds to be released in September 2024.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## Projects
## in summary
**Our Specialist Women’s Services provide holistic support that enables women to rebuild their lives and thrive after experiencing domestic violence, harmful practices, abuse, the criminal justice system or multiple disadvantages (including physical and mental health challenges).**
**Our Food Insecurity work has focused on the growth and development of BRITE Box; a weekly recipe meal kit with all ingredients provided and a child friendly recipe card to enable families to prepare and eat a balanced meal together.**
**Our Creative Arts projects support those who are marginalised or struggling with physical/mental health to have active and meaningful involvement in the creative arts. Participation gives the opportunity to improve individual wellbeing and confidence and gain self value and a sense of purpose.**
We support and empower women through our Hubs, offering community projects, peer mentoring, strategy forums, and employment support. This year, we expanded from Kingston Women’s Hub into Richmond Borough, adding specialist pastoral, advocacy, and minority outreach workers, significantly boosting our one-on-one support and engagement with minority communities.
This project tackles food insecurity’s impact on children and families, addressing health, behavioural, and educational issues. It promotes healthy eating and cooking skills through engaging, practical experiences. This year, we supported 650 families weekly across 40+ schools, with outstanding evaluation results from Kingston University.
Our choirs have thrived post-COVID, now running 16 groups, including those for abuse survivors and older adults, reaching 250 weekly members. Our Active Breathing Course remains highly effective UK-wide, with a successful inperson trial for cancer patients leading to crucial funding for 2024/25.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## We'd like to thank all our volunteers for their incredible support
## Acknowledgement
The Trustees, CEO, and staff of Voices of Hope extend heartfelt thanks to our fantastic 115 weekly volunteers. Their dedication in areas such as catering, events, administration, box preparation, peer support and befriending has amounted to 10,470 hours this year. Their contributions have been crucial!
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## Employment development volunteers & beneficiaries
Our primary goal is to help individuals transition from being "At Risk" to "Thriving" by offering immediate support in times of need and crisis, followed by ongoing hope, encouragement, and practical assistance. We create safe spaces for rebuilding trust, forming meaningful relationships, and regaining confidence, whilst also offering opportunities for contribution, volunteering, and preparation for long-term employment. We have consistently provided these opportunities throughout 2023/24, as detailed below:
## **Employment Opportunities:**
- Offering roles within our projects, leading to two volunteers transitioning to salaried positions and twelve to self-employed roles.
- Training local university graduates to run our Active Breathing Course.
- Providing work placements for Kingston University students and developing a charity-based sandwich placement year program with Kingston University.
## **Beneficiaries Employment:**
- Supporting 14 women from our Women’s Hubs with employment opportunities (including training and upskilling), to run choir sessions, teaching our Active Breathing Course, delivering cooking/creative art sessions, and other fields.
- Providing volunteer/work placements for women referred by Workingwell, a local organization supporting people with additional needs.
## **Volunteers:**
- Upskilling with Health & Hygiene certificates and access to training courses (e.g., grant writing, trauma-informed care, domestic violence) Providing 1-1 support and mentoring for new employment Running sessions for young people with special educational needs
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## Specialist women’s services
We offer holistic support for women and girls facing gender-based violence, abuse, or multiple disadvantages. Our focus includes crisis support, individual support, community support, and systemic change. Through partnerships with key organizstions, we help beneficiaries transition from at-risk to thriving, addressing both immediate needs and preventive measures. This results in:
- Increased confidence and self-worth
- Reduced isolation and loneliness through the creation of personal communities and friendships
- Improved outlook on life through enhanced physical activity, healthy communal eating, and body/emotion awareness
- Greater autonomy and self-efficacy in decision-making
- Fewer crisis points, including reduced mental health crises, with better access to support services and advocacy
- Opportunities for upskilling, training, and employment
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## 23-24 highlights
**At Kingston Women’s Hub, our flagship centre, we supported over 350 women this year. Of these, 186 received 1-1 pastoral or advocacy support, and 106 attended sessions for the first time. Notably, 14 women secured employment.** The Hub offered diverse activities, including exercise, cooking sessions, peer mentoring, support groups, choirs, and personal development opportunities, fostering friendships and confidence.
Our services benefit from **robust and growing referral pathways** with local and national organisations, GPs, health services, social prescribers, councils, schools, and emergency responders. These networks ensure effective service delivery and access for women in need.
**We ran seven weekly women-only community sessions** , such as the Sisterhood Sanctuary, Sisterhood Choir, Dance Movement, and Community Cooking, which began in September 2023. This new initiative, funded by the National Lottery and Kingston Resilience Fund, supports those with limited cooking facilities, offering both cooked meals and fresh food.
## **Key focus**
**Our 1-1 Pastoral Outreach & Advocacy work** supported over 100 women per term, with increased funding allowing for more dedicated advocacy hours. This support included individual and group pastoral care, up-skilling women as peer mentors, and providing advocacy for complex needs.
**Our Minority Communities Outreach** was a major focus, with new funding enabling a dedicated outreach worker to engage with over 30 minority groups. This effort increased the diversity of our service participants and will continue to be a priority.
**Strategic work** included contributing to the Safer Kingston Partnership’s Violence Against Women and Girls (VAWG) strategy for 2024-2029, with our Survivor Forums playing a crucial role in developing and implementing the strategy and trauma-informed training.
## **Key Developments**
**Richmond Women’s Hub:** Launched in February 2024, this new hub quickly created a safe space and supportive network for women, building on the successes of the Kingston Hub.
**Thought Leadership and Learning:** Our team gained recognition for innovative support and systemic change efforts, consulting with organisations and presenting to policing services in SW London and Australia.
## **Monitoring and Evaluation**
- **Key quantitative** findings showed: 85% of women attending the community sessions were able to build relationships with others
- 61.5% found improvements in anxiety levels
- 87% reported community sessions helped to lift their mood
- 77% said they felt safe in the sessions because of the friendly staff and volunteers
## **Qualitative findings**
“I am stronger than before and confident to do new activities and skills”
- “This is my safe space.”
- "I came to a wonderful place and felt welcomed, listened to, and formed new friendships with wonderful ladies. I salute the dedication you all have to enrich our lives and I will be eternally grateful for the love and compassion you have shown." “I am a visible person here.”
To advance our understanding and promote our work, we have teamed up with Kingston University London researchers to evaluate our impact and effectiveness. Initial planning and baseline studies were completed in the latter half of the financial year, laying the groundwork for a long-term study on the Kingston Women’s Hub and its outcomes.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
“I have enjoyed the warm and friendly environment. I get a sense that I am a part of something. I also feel valued & welcomed”
## Case studies
One single mother struggled with depression, anxiety and had attempted suicide before accessing our services. She was awaiting surgery, lonely, living in a hotel with her five year old child. She had also experienced severe sexual trauma. We provided her with 1-1 pastoral support and advocacy and she attended our community sessions. She told us, “spending time with you makes me so calm and happy”.
Someone who suffered severe sexual trauma and was left with extreme anxiety and panic attacks, suicidal thoughts and originally unable to leave the house said, "this place has been transformative for me. It's been a place to feel safe, loved and accepted. Also a place where I can come and talk, be heard and believed''. She has now moved back to her home country and has a new job.
**Voices of Hope** Charity no. 1187454 voh.org.uk
## Food Insecurity
Our flagship food insecurity initiative, BRITE Box, began as a response to food insecurity during COVID and has since expanded its reach. This project supports disadvantaged children and families through weekly recipe meal kits that offer hands-on cooking experiences.
Our goal is to address food insecurity in a fun, family-centered way, building resilience, improving weekly food budgets, and enhancing both physical and mental health. Families come together around meals, children learn about healthy foods and essential cooking skills, and develop a lasting interest in healthy eating. As one partner put it, BRITE Box is "the box that keeps on giving," a sentiment echoed by feedback from families and research conducted by Kingston University (see voh.org.uk/britebox).
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## 23-24 highlights
**We expanded BRITE Box to support 650 families weekly across 40+ primary schools in various UK locations. The project now operates through Managed Hubs, where we oversee staff and operations, and via a Social Franchise model, where community partners independently run the project with our support. Our BRITE Box team has grown to include three Managed Hub coordinators and additional roles to manage development and franchising.**
## **Managed Hubs:**
- New Hub: In January 2024, we launched a Managed Hub at Harlequins Rugby Club in Richmond, adding to our existing hubs in Kingston and Elmbridge, enhancing local distribution capacity. School-Based Hub: We trialed a hub in Hounslow, where parents sourced, made, and distributed boxes, significantly improving engagement with hard-to-reach families.
- Blossom House: Due to the success of our volunteer program, Blossom House (a special educational needs school in Merton) established a schoolbased hub in 2023, allowing students to run the project and provide weekly boxes for families.
## **Social Franchise Hubs:**
- New Partner: We launched a new social franchise in Armagh, N. Ireland, adding to the existing Southwark franchise.
- Framework Development: We created a comprehensive social franchise framework, including:
- Drafting a Memorandum of Understanding Formalizing onboarding, training, and due diligence processes
- Codifying BRITE Box operations for easy replication
- Implementing a monthly fee from partners for sustainability Trademarking BRITE Box Establishing a core partner and stakeholder strategy group
## **In-Person Cooking Courses:**
- School Pilot: We developed a pilot for inperson cooking courses for Key Stage 2 children in Kingston’s Superzone schools, starting in March 2024 and continuing through 2025.
- Community Partnership: We ran courses with a local charity for children and parents in temporary accommodation, helping them cook BRITE Box recipes together. We will continue to innovate based on feedback and inspiration from other groups.
## **Key Developments:**
**Partnership Development:** We focused on creating a strong network of volunteers, suppliers, funders, and businesses, with new social franchise partners identified for Merton, Croydon, Wandsworth, and Manchester, targeting deprived areas.
**National Partnerships:** We engaged with the Institute for Healthcare Improvement (IHI), leading to visits from their European contingent and introductions to NHS Scotland and Wales. We also presented at the IHI British Medical Journal conference and will continue collaborating with IHI in 2024/25.
## **Funding Developments**
In 2023/24, BRITE Box secured diverse funding from foundations, councils, and private companies, including our first business sponsor supporting boxes for a nearby school. Notably, Kingston Public Health, Richmond Parish Lands Charity, and Walton Charities committed multi-year funding through 2027. Additionally, we received the NHS SW London Integrated Care Partnership’s Priorities Fund to expand into Croydon and Wandsworth in 2024/25.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## 23-24 continued
## **Monitoring and Evaluation**
Since 2022, we've collaborated with Kingston University for annual evaluations of BRITE Box, involving families, partner schools, and volunteers. The 2023/24 evaluations highlighted the project's transformative impact, noting its success in addressing food insecurity, building skills and resilience, and fostering family unity. Additionally, the research underscored BRITE Box's positive effects on overall learning, especially for Special Education Needs (SEN) children, providing strong encouragement for future efforts.
**Key quantitative feedback** from our 2023 evaluation:
- 87% of families said that their experience of BRITE Box had been positive
- 78% of families said that BRITE Box helped with their food budget
- 79% of families said they cook together more because of BRITE Box and 83% of families said they will use the BRITE Box recipes again
- 76% of parents said their children had tried new foods because they have been involved in preparing & cooking them and 75% of parents said their children had gained in confidence with cooking since starting BRITE Box
## **Qualitative Findings**
- “I’m thankful that we can experience BRITE Box. I think this should be a must in every family as it really helps to have and learn a variety of recipes from different countries, not more left-over shopping and most importantly I have happy children with proper meals on the table”
- “My children are...‘Eating more vegetables, trying new foods and also gaining confidence in cooking skills”
- “BRITE Box is a great adventure for the family, it encourages children to eat new food, explore new tastes and get interested in healthy food. For children, it’s a massive boost of confidence when they can say, “I’m cooking today, I’ve got all the ingredients”
**Voices of Hope**
Charity no. 1187454
voh.org.uk
“It’s an awesome scheme to be a part of and quite literally given us a meal some days when we’ve run out and... i t ’ s e x c i t i n g ”
## Case study
Mrs. N’s youngest son, who is autistic, participates in a Year 3 project involving BRITE Box. “The weekly anticipation of the recipe box has made him more open to trying new foods. He enjoys preparing the recipes and now recognises these foods during our shopping trips,” Mrs. N shares.
The project has also positively impacted their family dynamic, as she feels more confident experimenting with new dishes. “Receiving BRITE Box each Friday has encouraged me to try new flavours and create hearty meals. Cooking with my children has brought us closer and created wonderful food memories that I hope they will cherish forever.”
**Voices of Hope** Charity no. 1187454
voh.org.uk
## Creative Arts wellbeing projects
Our Creative Arts projects offer marginalised individuals, and those facing physical or mental health challenges, a chance to engage meaningfully in the arts. Participation boosts wellbeing, confidence, and self-worth, while research shows that creative activities, especially group singing, reduce anxiety and depression, foster social connections, and enhance overall health. Singing can also alleviate some psychological symptoms of dementia.
We promote inclusivity by advertising broadly and partnering with diverse organisations. Our services are accessible to everyone, without auditions or music reading requirements, and we encourage participation at each person's comfort level. Our projects include choirs, songwriting, and our Active Breathing Course.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
23-24 highlights
## **Choirs**
**We ran 16 choirs across southwest London and Surrey, ensuring full accessibility and accommodating various needs, such as neurodiversity, visual impairments and language barriers. In September 2023, we reintroduced our Super Seniors volunteer team to support older participants and resumed concerts, enhancing the experience.**
## **Choirs included:**
- Care Home/Dementia: Six choirs in locations like Tennyson Grange and Staywell Dementia Centre
- Community: Three choirs at Cobham Voices, Whiteley Village, and Spelthorne Community Choir, which grew rapidly
- Women-Only: Two Sisterhood Choirs in Kingston and Richmond, supporting women who’ve experienced abuse Specialist: Including the Sierra Leone Youth Choir, a local Barbershop choir, and two choirs focused on improving English for international students
**Songwriting - Meaningful Memories Project Following the success of the Jubilee songwriting project in 2022, we secured funding in November 2023 for a new Meaningful Memories project starting January 2024.**
This project aims to create a song inspired by Christmas memories from our older participants, with lyrics and composition developed through the year. The song will be taught to the choirs, recorded, and released in November 2024.
The project highlights the link between music and memory, allowing participants to shape a song that reflects their own experiences. It offers a unique chance to collaborate with professional musicians, and we expect around 120 older people to engage directly, reaching up to 2,500 through performances and online listening.
## **Active Breathing Course (ABC) ABC offers online and in-person courses to enhance breathing, lung function, and manage anxiety.**
Despite challenges in referrals and funding, we focused on supporting older people in care homes, networking with NHS providers, and expanding to support adults with cancer. A pilot course for cancer patients was successful, leading to plans for 25 additional courses over two years, funded by the National Lottery. We are also developing a fee/bursary-based service and exploring business opportunities to generate income for the charity and have developed an ABC meta site for referrals and bookings.
## **Monitoring and Evaluation Quantative choir findings:**
- 100% find choir sessions positive with 97% finding them ‘very positive’
- 95% say sessions lift their mood
- Other than ‘because I love singing’, most people attend for the social aspect - feeling connected and closer to others
- 100% of participants with anxiety find at least some improvement in their symptoms overall as a result of being in part of the choir
- 71% find the choir improves their energy levels.
## **Quantative ABC findings:**
- Managing their condition: 78% find the course helpful/very helpful
- Breathing capacity: 92% at least some improvement, 59% good or great improvement
- Breathlessness: 87% notice some improvement, 49% good or great improvement Anxiety sufferers:
- Managing anxiety attacks: 93% ‘some’ or ‘good’ improvement
- Overall anxiety levels: 95% at least some improvement; 50% good or great
- Overall energy levels: Around ¾ found improvement Overall mood: 81% at least some improvement;
- 41% good or great
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## “Belonging to a Choir is so much fun, it lifts your mood. Singing brings joy and laughter. It connects you to friends and a sense of belonging “
## Qualitative feedback
"I thought the course set up was really well done. The combination of breathing exercises with creative/art 'therapy' was lovely. It made it less like a chore and much more playful. Exactly what I needed!"
“I love every minute and I really look forward to it every week. I like getting to know the choir tutors as they are new faces with new stories and styles. I like being asked to contribute my thoughts and ideas too. My favourite thing we do here - wouldn’t miss it for the world!”
“Just fantastic course and service. Really made a difference for me physically and mood wise. Really simple yet effective way to focus on breathing correctly. Bravo.”
**Voices of Hope** Charity no. 1187454 voh.org.uk
## Trustee Financial Management
As Trustees of Voices of Hope, we are committed to ensuring the charity's financial health and long-term sustainability. Throughout the 2023/24 financial year, we have focused on maintaining robust financial management practices, guided by our fiduciary responsibilities and the principles of transparency and accountability.
During this period of significant growth, we have taken proactive steps to strengthen our financial infrastructure. The transition to online accounting software has enhanced our ability to manage finances efficiently, while the implementation of a new payroll system has streamlined processes, ensuring accuracy and compliance. We have also developed and expanded our financial policies and procedures, ensuring they are aligned with the evolving needs of the charity.
Our designated reserves policy, updated this year, reflects our commitment to building financial resilience. The decision to increase our designated reserves target from £20,000 to £35,000 demonstrates our dedication to safeguarding the charity's future amidst rising core costs associated with our expansion.
We are pleased to report that Voices of Hope was selected for Kingston Voluntary Action’s “Capacity Building Programme,” where an independent diagnostic assessment praised our financial diligence, strategic planning, and governance. This endorsement reinforces our confidence in the charity's financial management and our ability to navigate future challenges while sustaining growth.
As Trustees, we will continue to prioritise the financial sustainability of Voices of Hope, ensuring that our resources are managed prudently and that the charity remains well-positioned to serve our community effectively for years to come.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **LEGAL AND ADMINISTRATIVE INFORMATION**
**CHARITY NUMBER** 1187454 **DATE OF REGISTRATION** 20th January 2020 **START OF FINANCIAL YEAR** 1st April 2023 **END OF FINANCIAL YEAR** 31st March 2024 **TRUSTEES AT 31ST MARCH 2024** Jeevan Mahesan Elisabeth Vernon Rebecca-Anne Harrington (Appointed 27th February 2024) Clive Harrington (Appointed 12th September 2023) Carlene Stanislaus (Resigned 10th May 2024) Natalie Favre (Resigned 9th May 2024) Soon Lee (Resigned 1st February 2024) Nicola Watt (Resigned 22nd July 2023) Alison Henri (Resigned 9th May 2023) **LEGAL STATUS** Charitable Incorporated Organisation **GOVERNING INSTRUMENT** CIO - Foundation Registered 20th January 2020
## **OBJECTS**
**1** . The relief of those in need by reason of youth, age, ill health, disability, financial hardship or other disadvantage, including social disadvantage. **2** . To advance education of the public in arts, in particular but not exclusively in the art of music, by the presentation of recitals, concerts and other activities as the Trustees shall decide.
**CORRESPONDENCE ADDRESS** 161A Clarence Street Kingston Upon Thames Surrey KT1 1QT **PRIMARY BANKERS** Metro Bank Plc 1 Southampton Row London WC1B 5HA **INDEPENDENT EXAMINERS** Castle View Accounting Ltd Ground Floor Offices 53 High Street Arundel West Sussex BN18 9AJ
20
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **TRUSTEES' REPORT (Continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **Trustees' Responsibilities**
The trustees are responsible for preparing the Report of the Trustees and the financial statements in accordance with applicable law and the United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice GAAP).
The Law applicable to Charities in England and Wales, the Charities Act 2011, Charity (Accounts and Reports) Regulations and the provisions of the Governing Document requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources, including the income and expenditure of the charity for that period. In preparing those financial statements, the trustees are required to:
- Select suitable accounting policies and then apply them consistently;
- Observe the methods and principles in the Charity SORP;
- Make judgements and estimates that are reasonable and prudent;
- Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the CIO will continue to operate.
The trustees are responsible for keeping proper accounting records which disclose with reasonable accuracy at any time the financial position of the charity and to enable them to ensure that the financial statements comply with the Charities Act 2011, the Charity (Accounts and Reports) Regulations and the provisions of the Governing Document. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities.
12 December 2024
Approved by the Trustees on …………………………………………………………………………………………………………………
Signed on their behalf by Trustee ………………………………………………………………………………………………………………
> Printed Name: Jeevan Mahesan (Treasurer)
21
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31ST MARCH 2024**
|**Notes**
**INCOMING RESOURCES**
**Incoming Resources from Generated Funds**
Donations, Grants & Legacies
**3a**
Charitable Activities
**3b**
Investment Income
**3c**
Activities for Generating Funds
**3d**
Other Incoming Resources
**3e**
**TOTAL INCOMING RESOURCES**
**RESOURCES EXPENDED**
**Costs of Generating Funds**
Cost of Charitable Activities
**4a**
Governance Costs
**4b**
**TOTAL RESOURCES EXPENDED**
**NET INCOMING (OUTGOING) RESOURCES**
Funds Brought Forward
Transfer Between Funds
**5 & 6**
**TOTAL FUNDS CARRIED FORWARD**|Unrestricted
Designated
Restricted
**TOTAL**
**TOTAL**
Funds
Funds
Funds
**2023/24**
**2022/23**
£
£
£
£
£
77,462
-
363,524
440,986
294,654
2,682
-
25,560
28,242
55,460
-
-
-
-
35
-
-
-
-
4,336
-
-
821
821
22
**80,144**
**-**
**389,905**
**470,049**
**354,507**
86,057
-
331,676
417,733
337,502
2,599
-
6,060
8,659
6,969
**88,656**
**-**
**337,736**
**426,392**
**344,471**
**(8,512)**
**-**
**52,169**
**43,657**
**10,036**
16,959
17,858
71,361
106,178
96,142
(3,369)
3,369
-
-
-
**5,078**
**21,227**
**123,530**
**149,835**
**106,178**|
|---|---|
Movements on all reserves and all recognised gains and losses are shown above. All of the organisation's operations are classed as continuing.
The notes on pages 24 to 33 form part of these financial statements.
22
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **BALANCE SHEET AS AT 31ST MARCH 2024**
|**Note**
**Fixed Assets**
Tangible Assets
**2**
Investments
**7**
**Total Fixed Assets**
**Current Assets**
Debtors & Prepayments
**9**
Cash at Bank and in Hand
**8**
**Total Current Assets**
**10**
**11**
**NET CURRENT ASSETS**
**TOTAL ASSETS**less current liabilities
**12**
**NET ASSETS**
**Funds of the Charity**
General Funds
Designated Funds
**6**
Restricted Funds
**5**
**Total Funds**
**Creditors:** Amounts falling due in more than
one year
**Creditors:**Amounts falling due within one year
**Deferred**
**Income:**
Grants
and
donations
received in advance|Unrestricted
Restricted
**TOTAL**
**TOTAL**
Funds
Funds
**31-Mar-24**
**31-Mar-23**
£
£
**£**
**£**
-
-
-
-
-
-
-
-
**-**
**-**
**-**
**-**
6,593
45,026
51,619
100,211
34,824
199,155
233,979
200,640
**41,417**
**244,181**
**285,598**
**300,851**
15,112
-
15,112
17,024
-
120,651
120,651
177,648
26,305
123,530
149,835
106,178
**26,305**
**123,530**
**149,835**
**106,178**
-
-
-
-
**26,305**
**123,530**
**149,835**
**106,178**
5,078
-
5,078
16,959
21,227
-
21,227
17,858
-
123,530
123,530
71,361
**26,305**
**123,530**
**149,835**
**106,178**|
|---|---|
## 12 December 2024
Approved by the Trustees on …………………………………………………………………………………………………………………
Signed on their behalf by Trustee ………………………………………………………………………………………………………………
> Printed Name: Jeevan Mahesan (Treasurer)
23
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024**
## **1. ACCOUNTING POLICIES**
## **Basis of Preparation & Assessment of Going Concern**
## **Basis of Preparation**
The financial statements have been prepared under the historical cost convention with items recognised at cost or transaction value unless otherwise stated in the relevant note(s) to these accounts. The financial statements have been prepared in accordance with the Statement of Recommended Practice: Accounting and Reporting by Charities (SORP 2015) (Second Edition, effective 1st January 2019), the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) and the Charities Act 2011.
The Charity meets the definition of a public benefit entity under FRS102. Assets and liabilities are initially recognised at historical cost unless otherwise stated in the relevant accounting policy notes.
## **Assessment of Going Concern**
Preparation of the accounts is on a going concern basis. The trustees consider that there are no material uncertainties about the Charity’s ability to continue as a going concern.
## **Incoming Resources**
## _**Recognition of Incoming Resources**_
These are included in the Statement of Financial Activities (SOFA) when:
▪ the charity becomes entitled to the resources;
▪ the trustees are virtually certain they will receive the resources; and
▪ the monetary value can be measured with sufficient reliability
## _**Incoming Resources with Related Expenditure**_
Where incoming resources have related expenditure (as with fundraising or contract income) the incoming resource and related expenditure are reported gross in the SOFA.
## _**Grants and Donations**_
Grants and Donations are only included in the SOFA when the charity has unconditional entitlement to the resources.
## _**Tax Reclaims on Donations and Gifts**_
Incoming resources from tax reclaims are included in the SOFA at the same time as the gift to which they relate.
## _**Contractual Income and Performance Related Grants**_
This is only included in the SOFA once the related goods or services have been delivered.
## _**Gifts in Kind**_
Gifts in kind are accounted for at a reasonable estimate of their value to the charity or the amount actually realised. Gifts in kind for sale or distribution are included in the accounts as gifts only when sold or distributed by the charity. Gifts in kind for use by the charity are included in the SOFA as incoming resources when receivable.
## _**Donated Services and Facilities**_
These are only included in incoming resources (with an equivalent amount in resources expended) where the benefit to the charity is reasonably quantifiable, measurable and material. The value placed on these resources is the estimated value to the charity of the service or facility received.
## _**Volunteer Help**_
The value of any voluntary help received is not included in the accounts.
## _**Investment Income**_
This is included in the accounts when receivable.
## _**Investment Gains and Losses**_
This included any gain or loss on the sale of investments and any gain or loss resulting from revaluing investments to market value at the end of the year.
24
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **1. ACCOUNTING POLICIES (continued)**
## **Expenditure and Liabilities**
## _**Liability Recognition**_
Liabilities are recognised as soon as there is a legal or constructive obligation committing the charity to pay out resources.
## _**Governance Costs**_
Include costs of the preparation and examination of statutory accounts, the costs of the trustees meetings and cost of any legal advice to trustees on governance or constitutional matters.
## _**Grants with Performance Conditions**_
Where the charity gives a grant with conditions for its payment being a specific level of service or output to be provided, such grants are only recognised in the SOFA once the recipient of the grant has provided the specified service or output.
## _**Grants Payable without Performance Conditions**_
These are only recognised in the accounts when a commitment has been made and there are no conditions to be met relating to a grant which remain in control of the charity.
## _**Investments**_
Investments quoted on a recognised stock exchange are valued at market value at the year end. Other investment assets are included at trustees' best estimate of market value.
## _**Unrestricted funds**_
These funds can be used for the general objectives of the charity as set out in the trustees report. The movements of the unrestricted funds are given in the Statement of Financial Activities.
## _**Restricted funds**_
These funds are where the donor has specified a purpose for the donation made. These restrictions often arise as a result of appeals for special offerings for specific purposes.
## _**Designated funds**_
These funds are funds set aside by the trustees out of unrestricted general funds for particular purposes or projects.
## _**Fixed Assets - Unrestricted Funds**_
Fixed assets for the Unrestricted funds of the charity which provide multi-year use and benefit and cost at least £3,000 per unit will be capitalised into the Fixed Assets of the charity. These assets are valued at the lower of cost including the costs of bringing the asset into service or current fair value after review of the asset value for impairment. Assets which are gifted, will be valued at the fair value to the charity when the assets are received.
## _**Fixed Assets - Restricted Funds**_
Assets and equipment providing multi-year benefit to the charity which have been purchased for specific restricted fund projects in terms of the funding budgets will only be capitalised and recorded as part of the charity’s fixed assets in cases of significant asset purchases outside the usual project scope. Restricted Funds Assets are expensed in full in the period of acquisition in line with the funder approved budget for the project.
## _**Depreciation Expense**_
Depreciation is calculated at a rate to write off the cost of tangible fixed assets over their estimated useful lives. The rates applied are as follows:
Fixtures, Fittings and Equipment
25% - Straight Line Basis
## **2. TANGIBLE FIXED ASSETS**
The CIO held no fixed assets during this or the previous financial year.
The annual commitments under non-cancelling operating leases and capital commitments are as follows: 31st March 2024 : None
31st March 2023 : None
25
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **3. INCOMING RESOURCES**
|**a) Donations, Grants & Legacies**
Gift Aid Donations
Gift Aid Tax
Gifts & Donations
Grants Received
**b) Charitable Activities**
Activities & Projects
Course & Session Fees
Food Products
Management Income Fees
**c) Investment Income**
Interest
**d) Activities for Generating Funds**
Fundraising Income
**e) Other Incoming Resources**
Sundry Income|Unrestricted
Designated
Restricted
**TOTAL**
**TOTAL**
Funds
Funds
Funds
**2023/24**
**2022/23**
£
£
£
£
£
2,800
-
19
2,819
8,780
1,168
-
1,730
2,898
2,433
73,194
-
31,569
104,763
54,217
300
-
330,206
330,506
229,224
**77,462**
**-**
**363,524**
**440,986**
**294,654**
2,682
-
150
2,832
2,450
-
-
22,414
22,414
16,784
-
-
996
996
19,121
-
-
2,000
2,000
17,105
**2,682**
**-**
**25,560**
**28,242**
**55,460**
-
-
-
-
35
**-**
**-**
**-**
**-**
**35**
-
-
-
-
4,336
**-**
**-**
**-**
**-**
**4,336**
-
-
821
821
22
**-**
**-**
**821**
**821**
**22**|
|---|---|
26
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **4. RESOURCES EXPENDED**
|**a) Cost of Charitable Activities**
Advertising & Publicity
Art & Craft Materials
Bank Charges
Cleaning Costs
Equipment Costs
Food Costs
Fundraising Costs
Gifts & Donations
Grants & Awards
Insurance Costs
Licenses & Subscriptions
Printing, Postage & Packaging
Rent & Rates
Repairs & Maintenance
Staff Costs
**14**
Sundry Expenses
Training Costs
Travel & Subsistence
Volunteers Costs
Website Costs
**b) Governance Costs**
Independent Examiners Fees
**10**
Legal & Professional Fees|Unrestricted
Designated
Restricted
**TOTAL**
**TOTAL**
Funds
Funds
Funds
**2023/24**
**2022/23**
£
£
£
£
£
-
-
1,628
1,628
3,472
440
-
1,288
1,728
2,854
594
-
7
601
217
137
-
717
854
78
13,293
-
2,682
15,975
3,047
583
-
65,393
65,976
62,311
1,701
-
1,670
3,371
2,448
1,963
-
3,112
5,075
23,258
-
-
-
-
7,663
1,195
-
-
1,195
924
1,240
-
1,716
2,956
2,497
1,051
-
10,279
11,330
9,322
-
-
15,696
15,696
6,435
282
-
2,369
2,651
428
53,492
-
220,417
273,909
208,163
579
-
750
1,329
562
1,204
-
1,002
2,206
1,141
1,065
-
-
1,065
108
695
-
2,950
3,645
1,973
6,543
-
-
6,543
600
**86,057**
**-**
**331,676**
**417,733**
**337,502**
1,600
-
-
1,600
1,050
999
-
6,060
7,059
5,919
**2,599**
**-**
**6,060**
**8,659**
**6,969**|
|---|---|
27
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
**NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **5. RESTRICTED FUNDS**
## **CURRENT FINANCIAL YEAR**
|Active Breathing Course
Body & Soul Exercise Class
Brite Box Blossom House
Brite Box Elmbridge
Brite Box Hounslow
Brite Box HQ
Brite Box Kingston Fund
Brite Box LM S/Wark
Brite Box Merton
Brite Box NHS SW London ICP
Brite Box Refuge Women's Boxes
Brite Box Richmond
Brite Box Roehampton Research Project
Brite Box Social Franchise
Brite Box Trading
Brite Box Vibe NI
Choirs
Choral Activities
Community Cooking
Community Fridge
Community Garden Fund
Cooking Classes
Good Food Co-Op Fund
Jubilee of Meaningful Memories
Pearl Project
Refugee Action Boxes
Sister Sanctuary
Survivors' Forum
Women's Hub Richmond
Women's Hub Kingston|**Balance**
**Balance**
**01-Apr-23**
Income
Expenditure
Transfers
**31-Mar-24**
£
£
£
£
£
9,578
858
10,075
-
361
-
56
28
-
28
4,800
-
-
-
4,800
6,368
44,244
28,267
-
22,345
4,444
1,000
3,531
-
1,913
-
12,002
42,705
-
(30,703)
30,750
96,846
64,758
-
62,838
-
340
243
-
97
-
-
1,284
-
(1,284)
-
3,105
2,256
-
849
-
3,300
1,772
-
1,528
-
20,520
14,356
-
6,164
-
5,000
400
-
4,600
3,079
14,868
7,569
-
10,378
-
713
224
-
489
-
-
189
-
(189)
1,585
35,318
27,213
-
9,690
-
7,600
4,390
-
3,210
-
4,200
4,081
-
119
1,080
1,000
1,613
-
467
472
-
472
-
-
-
3,600
2,807
-
793
808
69
43
-
834
40
-
-
-
40
-
600
29
-
571
80
-
80
-
-
6,753
7,450
13,926
-
277
1,524
5,000
1,763
-
4,761
-
10,064
3,034
-
7,030
-
112,152
100,628
-
11,524
**71,361**
**389,905**
**337,736**
**-**
**123,530**|
|---|---|
28
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **5. RESTRICTED FUNDS (Continued)**
## **PREVIOUS FINANCIAL YEAR**
|Active Breathing Course
Body & Soul Exercise Class
Brite Box Blossom House
Brite Box Elmbridge
Brite Box Hounslow
Brite Box Kingston Fund
Brite Box Social Franchise
Brite Box Trading
Choirs
Choral Activities
Community Fridge
Community Garden Fund
Cooking Classes
Cycle of Change
Dinner for Hope
DofE Trading Fund
Employability Fund
Food Charity Project
Food Hub
Food Trading Project
Good Food Co-Op Fund
Growbaby (Vineyard)
HAF Creative Space Trading
Jubilee of Meaningful Memories
Korean Food Hub
Pearl Project
Preventive Works/Safer Streets
Refugee Action Boxes
Sister Sanctuary
Survivors' Forum
Women's Hub|**Balance**
**Balance**
**01-Apr-22**
Income
Expenditure
Transfers
**31-Mar-23**
£
£
£
£
£
3,794
18,822
12,970
(68)
9,578
-
1,101
1,132
31
-
-
4,800
-
-
4,800
-
21,073
14,705
-
6,368
-
5,000
556
-
4,444
46,550
107,778
113,858
(9,720)
30,750
-
20,500
17,421
-
3,079
-
-
303
303
-
2,396
21,026
21,298
(539)
1,585
1,746
-
-
(1,746)
-
-
3,000
1,920
-
1,080
(1,437)
6,609
1,700
(3,000)
472
3,880
79
3,244
(715)
-
-
25
27
2
-
-
3,575
3,825
250
-
(344)
-
-
344
-
15,483
806
16,289
-
-
15,763
-
-
(15,763)
-
(11,831)
-
-
11,831
-
918
-
-
(918)
-
6,510
15,207
17,901
(3,008)
808
-
-
952
952
-
-
1,600
1,600
-
-
-
5,040
5,000
-
40
149
-
-
(149)
-
-
7,413
7,567
154
-
-
28,319
28,319
-
-
-
620
540
-
80
(1,009)
15,675
7,912
(1)
6,753
-
2,282
1,208
450
1,524
70
36,818
25,253
(11,635)
-
**82,638**
**327,168**
**305,500**
**(32,945)**
**71,361**|
|---|---|
During the financial period the Trustees of Voices of Hope have agreed to transfer general funds to discontinued restricted operations in order to mitigate projects losses and deficits during the financial period in order to present a true and fair view of the restricted funds held by the Charity as at the 31st March 2023.
Restricted funds are wholly represented by the charity's cash reserves and are to be expended as specified above.
29
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **6. DESIGNATED FUNDS**
## **CURRENT FINANCIAL YEAR**
|Designated Reserve Fund
**PREVIOUS FINANCIAL YEAR**
Designated Reserve Fund|**Balance**
**Balance**
**01-Apr-23**
Income
Expenditure
Transfers
**31-Mar-24**
£
£
£
£
£
17,858
-
-
3,369
21,227
**17,858**
**-**
**-**
**3,369**
**21,227**
**Balance**
**Balance**
**01-Apr-22**
Income
Expenditure
Transfers
**31-Mar-23**
£
£
£
£
£
-
-
-
17,858
17,858
**-**
**-**
**-**
**17,858**
**17,858**|
|---|---|
The Designated Reserve Fund is wholly represented by the charity's cash reserves which have been created to reflect the Trustees' commitment to building the financial resilience of the charity. These reserves will only be expended as specifically directed by the trustees.
30
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **7. INVESTMENTS**
The CIO held no fixed assets investments during this or the previous financial year.
## **8. CASH AT BANK AND IN HAND**
|Cash at Bank & in Hand|Unrestricted
Restricted
**TOTAL**
**TOTAL**
Fund
Fund
**31-Mar-24**
**31-Mar-23**
£
£
**£**
**£**
34,824
199,155
233,979
200,640
**34,824**
**199,155**
**233,979**
**200,640**|
|---|---|
## **9. DEBTORS AND PREPAYMENTS**
|Gift Aid Tax Refund
Sundry Debtors|Unrestricted
Restricted
**TOTAL**
**TOTAL**
Fund
Fund
**31-Mar-24**
**31-Mar-23**
£
£
**£**
**£**
4,981
-
4,981
2,083
1,612
45,026
46,638
98,128
**6,593**
**45,026**
**51,619**
**100,211**|
|---|---|
## **10. CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR**
|Independent Examiners Fees
PAYE & N.I
Sundry Creditors|Unrestricted
Restricted
**TOTAL**
**TOTAL**
Fund
Fund
**31-Mar-24**
**31-Mar-23**
£
£
**£**
**£**
1,600
-
1,600
1,050
3,297
-
3,297
5,217
10,215
-
10,215
10,757
**15,112**
**-**
**15,112**
**17,024**|
|---|---|
## **11. DEFERRED INCOME: GRANTS AND DONATIONS RECEIVED IN ADVANCE**
|Grants & Donations Received in Advance|Unrestricted
Restricted
**TOTAL**
**TOTAL**
Fund
Fund
**31-Mar-24**
**31-Mar-23**
£
£
**£**
**£**
-
120,651
120,651
177,648
**-**
**120,651**
**120,651**
**177,648**|
|---|---|
The deferred income represent the grants and donations received by the Charity in advance and intended for future Charitable purposes. The grants and donations received in advance have therefore been carried forward for use as intended and the funds will be recognised in the Statement of Financial Activity in the coming financial period.
31
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **12. CREDITORS: AMOUNTS FALLING DUE IN MORE THAN ONE YEAR**
The CIO held no long term liabilities during this or the previous financial year.
## **13. NET ASSETS BETWEEN FUNDS**
|Fixed Asset Investments
Net Current Assets
Long Term Liabilities|Unrestricted
Restricted
**TOTAL**
**TOTAL**
Funds
Funds
**31-Mar-24**
**31-Mar-23**
£
£
£
£
-
-
-
-
26,305
123,530
149,835
96,142
-
-
-
-
**26,305**
**123,530**
**149,835**
**96,142**|
|---|---|
## **14. STAFF COSTS AND NUMBERS**
|Gross Wages, Salaries & Fees
Employer's National Insurance Costs
Pension Contributions
Employees who were engaged in each of the following activities:
Charitable Activities|**TOTAL**
**2023/24**
£
256,019
8,685
9,205
**273,909**
**TOTAL**
**2023/24**
13|**TOTAL**
**2022/23**
£
191,422
7,797
8,944
**208,163**
**TOTAL**
**2022/23**
10|
|---|---|---|
The Charity operates a PAYE scheme to pay all members of employed staff and no employees received emoluments in excess of £60,000 (2022/23:None).
## **15. TRUSTEES AND OTHER RELATED PARTIES**
The only payments made to the Trustees consisted of reimbursements of expenses incurred in furthering the Charity's objects and no direct benefits were received by the Trustees or any related parties during the financial period (2022/23:None).
No other payments were made to trustees or any persons connected with them during this financial period. No material transaction took place between the organisation and a trustee or any person connected with them (2022/23:None).
32
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **NOTES TO THE FINANCIAL STATEMENTS (continued) FOR THE YEAR ENDED 31ST MARCH 2024**
## **16. RISK ASSESSMENT**
The Trustees actively review the major risks which the charity faces on a regular basis and believe that maintaining the unrestricted reserves stated, combined with the annual review of the controls over key financial systems carried out on an annual basis will provide sufficient resources in the event of adverse conditions. The Trustees have also examined other operational and business risks which they face and confirm that they have established systems to mitigate the significant risks.
## **17. DESIGNATED RESERVES POLICY**
The Trustees have considered the level of designated reserves they wish to retain, appropriate to the CIO's needs. This is based on the CIO's size and the level of financial commitments held. The Trustees aim to ensure the CIO will be able to continue to fulfil its charitable objectives even if there is a temporary shortfall in income or unexpected expenditure. The Trustees will endeavour not to set aside funds unnecessarily.
## **18. PUBLIC BENEFIT**
The CIO acknowledges its requirement to demonstrate clearly that it must have charitable purposes or objects that are for the public benefit. Details of how the CIO has achieved this are provided in the Trustees report. The Trustees confirm that they have paid due regard to the Charity Commission guidance on public benefit before deciding what activities the CIO should undertake.
33
## **VOICES OF HOPE**
(Charitable Incorporated Organisation)
## **INDEPENDENT EXAMINER’S REPORT ON THE ACCOUNTS**
Report to the trustees/ members of Voices of Hope on the accounts for the year ended 31st March 2024 set out on pages 22 to 33.
## **Respective responsibilities of trustees and examiner**
The charity's trustees are responsible for the preparation of the accounts. The charity’s trustees consider that an audit is not required for this year under section 144 of the Charities Act 2011 (the Charities Act) and that an independent examination is needed.
It is my responsibility to:
- examine the accounts under section 145 of the Charities Act,
- follow the procedures laid down in the general Directions given by the Charity Commission (under section 145(5)(b) of the Charities Act, and
- state whether particular matters have come to my attention
## **Basis of independent examiner’s statement**
My examination was carried out in accordance with general Directions given by the Charity Commission. An examination includes a review of the accounting records kept by the charity and a comparison of the accounts presented with those records. It also includes consideration of any unusual items or disclosures in the accounts, and seeking explanations from the trustees concerning any such matters. The procedures undertaken do not provide all the evidence that would be required in an audit, and consequently no opinion is given as to whether the accounts present a ‘true and fair’ view and the report is limited to those matters set out in the statement below.
## **Independent examiner's statement**
In connection with my examination, no matter has come to my attention:
1. which gives me reasonable cause to believe that in any material respect, the requirements:
- to keep accounting records in accordance with section 130 of the Charities Act; and
- to prepare accounts which accord with the accounting records and comply with the accounting requirements of the Charities Act
have not been met; or
2. to which, in my opinion, attention should be drawn in order to enable a proper understanding of the accounts to be reached.
K. Collaku MAAT Castle View Accounting Ltd Ground Floor Offices 53 High Street Arundel West Sussex BN18 9AJ
Date: 18th December 2024
34
## 2024-25 Goals
## Project
## Goal
## Outcomes
Strengthen the team, boost external **Core** presence, and establish **Development** solid operational foundations for sustained growth.
Enhance core team capabilities and align fundraising with communications. Expand ambassadorship and national presence through staff training, speaking and networking.
- Implement robust procedures, management structures, and policy adherence; introduce a CRM system and enhance risk management and financial practices.
- Develop a comprehensive staff training and personal development program to enhance skills, performance, and overall organisational impact. Diversify funding streams by monetising specialist training and wellbeing/volunteering offers to businesses
Enhance operational structures, expanding **Specialist** support for vulnerable **Women’s** women, and increasing **Services** impact through collaboration and strategic promotion.
- Establish fully operational hubs in Richmond and Elmbridge, and develop a workstream for women facing slave labour.
- Support RBK in the presentation and production of the RBK VAWG coproduced strategy.
- Host the second Pearl Project (Nov 2024) with targeted communications and increased partner collaborations.
- Ensure financial sustainability of the hubs and project areas for long-term impact.
Drive transformation **Food Insecurity** and impact by expanding reach, **Projects; BRITE** enhancing programs, **Box** and strengthening partnerships.
- Increase impact through a social franchise model in five areas and develop a 3-year strategy.
- Run in-person cooking courses in Kingston’s Superzone schools. Collaborate with IHI, Public Health and NHS partners to raise awareness and potential for franchising.
- Establish risk management processes and embed a robust organisational structure to support growth.
- Continue evaluation with Kingston University with a focus on the impact of BRITE Box on SEN children.
Enhance the impact of Choirs and ABC **Creative Arts** programs by expanding **Wellbeing** reach, building strong **Projects** tutor teams, and growing strategic partnerships.
- Expand choirs by 5, run a Christmas song-writing project, and strengthen tutor team with training, meet-ups and supervision.
- Promote choirs and ABC through implementing a Creative Arts Ambassadors role, increasing partnerships, and targeted communications. Secure funding for ABC to support cancer sufferers in SW London. Implement robust risk management processes, including budget transfers and streamlined online referrals for ABC.
**Voices of Hope**
Charity no. 1187454
voh.org.uk
## We'd like to thank all of you for your generous support
## Acknowledgements
We are so thankful to everyone who has contributed to the impact of Voices of Hope over the past year. Your dedication, expertise, and unwavering commitment have been instrumental in transforming lives.
**To our staff team –** your hard work, passion, and creativity together with your tireless efforts in managing projects, supporting participants, and continually improving our services, have made a profound difference.
**To our volunteers –** your selfless contributions, enthusiasm and support have been invaluable in seeing many lives move from ‘at risk’ to ‘thriving’ and ensuring the continued impact of our projects.
**To our partners, patrons and funders –** your generous support and partnerships have provided the resources and opportunities needed to sustain and expand our work. Your belief in our mission has empowered us to make a lasting impact.
**To our participants –** your engagement, stories, and feedback, have been our greatest inspiration. Your trust and engagement encourages us daily.
**Thank you all for your dedication and support. Together, we are transforming lives, strengthening our community and creating lasting change.**
**Voices of Hope**
Charity no. 1187454
voh.org.uk