First page: Reference and administrative details Patrons Sir Richard Jewson KCVO JP Lady Dannatt MBE, Lord-Lieutenant of Norfolk Trustees P. Prinsley, Chairman C. Cant, Vice-chair R. Moate, Treasurer (appointed 28[th] July 2022) R. Cadman (appointed 28[th] July 2022) R. Chalmers J. Hirst J. Fitzgerald M. J. Platt (resigned 11[th] November 2022) J. Platt (co-opted 23[rd] March 2023 Charity registered number 1146883 Company registered number 07966408 Registered office 14 Meridian Way, Norwich, NR7 0TA Chief Executive Officer A. Derrett Accountants M+A Partners LLP, 7 The Close, Norwich, Norfolk, NR1 4DJ Bankers Santander UK plc, Bridle Road, Bootle, Merseyside, L30 4GB Solicitors Cozens-Hardy LLP, Castle Chambers, Opie Street, Norwich, Norfolk, NR1 3DP 1 Second page: The Trustees present their Annual Report together with the financial statements of the company for the year 1st April 2022 to 31st March 2023. The Annual Report serves the purposes of both a Trustees' Report and a Directors' Report under company law. The Trustees confirm that the Annual Report and financial statements of the charitable company comply with the current statutory requirements, the requirements of the charitable company's governing document and the provisions of the Statement of Recommended Practice (SORP) applicable to charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS102) (effective 1 January 2015) as amended by Update Bulletin 2 (effective January 2019). Since the company qualifies as ‘small’ under section 382 of the Companies Act 2006, the Strategic Report required of medium and large companies under the Companies Act 2006 (Strategic Report and Directors' Report) Regulations 2013 has been omitted. ## **REFERENCE AND ADMINISTRATIVE DETAILS** The Norfolk Deaf Association (NDA) is a charitable company founded in 1898 and first registered with the Charity Commission in 1962. In February 2012 NDA registered as a Company Limited by Guarantee and, as a consequence, reregistered with the Charity Commission in April 2012. The company’s governing documents are the Memorandum and Articles of Association. In July 2020, following the approval from the Charity Commission, NDA began to operate under the working name of **Hear for Norfolk.** The address of the registered office is as shown on the first page. Details of the Trustees/Directors, the Patrons, senior executive staff and principal professional advisers are also given on the first page. ## **NORFOLK DEAF ASSOCIATION (NDA) OBJECTS** The Norfolk Deaf Association’s charitable objects are: “To relieve and assist Deaf and hard-of-hearing people in the mitigation of the effects of whole or partial lack or defect in hearing or speech or both. To improve the quality of life and relieve the needs of persons with all degrees of hearing loss or hearing related issues by providing items, support, activities or facilities in the interests of social welfare, designed to improve their condition of life.” _(extract from NDA’s Memorandum and Articles of Association)_ ## **STRUCTURE, GOVERNANCE AND MANAGEMENT** The Trustees of Hear for Norfolk have the overall responsibility for the governance and strategic direction of the charity. Trustees are either elected or co-opted to the Board and can stand for re-election. The Board of Trustees currently consists of eight Trustees/Directors and has three officers (Chairman, Vice-Chairman and 2 Honorary Treasurer). The Board of Trustees meets quarterly and reviews strategy and performance, and monitors implementation plans and budgets. In line with the requirements of the governing document Trustees also organise an Annual General Meeting at which elections take place and resolutions are passed. In between the main Board of Trustees meetings, the Chief Executive Officer has regular communications with the Chairman and the Treasurer. New Trustees are recruited based on the skills and expertise that have been identified as required to effectively govern the charity. An open recruitment process, as well as targeted approach, is used when recruiting new Trustees. Interested candidates are asked to submit their CV and a statement about why they wish to join the Board, what particular skills they will bring and what contribution to the Board and the charity they can make. There is a formal interview with the Chairman, the Treasurer and the Chief Executive. The candidates are also given the opportunity to visit some of the services and attend one or two Board meetings before making the final commitment. The current Trustees are familiar with the work of the organisation, as the majority of them have been involved with the charity for a number of years. A skills audit of individual Trustees is undertaken on a regular basis and the findings inform the future recruitment to the Board. A Trustee induction e-pack is in place, which is given to all newly recruited Trustees. The pack includes various Charity Commission publications, published accounts, financial procedures, risk assessment documents, the current business plan, working budget, roles and responsibility of a Trustee and the Board, and the Memorandum and Articles of Association. The Chairman of the Board of Trustees and the Chief Executive Officer meet with new Trustees to cover: - The obligations of Trustee Board members - The main documents that set out the strategic/operational framework for the charity - Resources and the current financial position - Future plans and objectives - An overview of the work of the organisation and staff team Trustees are encouraged to attend training sessions to develop their skills and knowledge. The Trustees adopted the Charity Commission’s Charity Governance Code 2017. On a day-to-day basis the organisation is managed by the Chief Executive Officer, who has the overall responsibility for strategic planning and operational management, human and financial resources, service delivery, quality control and fundraising. The Chief Executive Officer has extensive experience and expertise in leading third sector organisations, business transformation, change management, organisational development and professional fundraising. 3 ## **Risk management** The Board is responsible for the management of the risks faced by the Charity. Detailed consideration of the risks is delegated to the Chief Executive Officer. Risks are identified, assessed and controls established throughout the year. A formal review of the Charity’s risk management processes is undertaken on an annual basis and risks are reviewed on a rolling cycle. The key controls used by the Charity include: - Strategic planning, budgeting, and management accounting - Organisational and governance structure and lines of reporting - Formal written policies, which are reviewed regularly - Hierarchical authorisation and approval levels - Regular assessments of risk at board meetings - Formal agenda for trustees’ board activity Through the risk management processes established for the Charity, the Trustees are satisfied that the major risks identified have been adequately mitigated where necessary. It is recognised that systems can only provide reasonable but not absolute assurance that major risks have been adequately managed. ## **OBJECTIVES AND ACTIVITIES** ## **Our Vision and Mission** Our **vision** is to continue to be the community healthcare provider of choice for people with hearing loss and related conditions. Our **mission** is dedicated to improving the emotional wellbeing, communication, and the overall quality of life of people with hearing loss and related conditions, and their families. We achieve this by providing practical and emotional support, aural care, hearing aid maintenance, hearing assessment and fitting, otoscopy, hearing loss awareness training, and information on hearing loss and other related conditions. We are true to our **values** and they are at the heart of everything we do. _**Inclusivity**_ – we believe in making our services available and accessible to anyone who needs them. We believe in staff having the ownership of the services we provide and be empowered to proactively make improvements in their areas of work. _**Integrity**_ – we believe in treating people with respect, being open, honest and trustworthy. We believe in transparency, accountability, recognising our limitations and in strict adherence to confidentiality. _**Responsiveness**_ – we believe in a safe, timely, effective, efficient and flexible modus operandi. We believe in responding promptly to the changes in 4 need of our service users, as well as the changes required within the organisation to ensure we maintain a high-quality provision. _**Resourcefulness**_ – we believe in finding effective solutions to solve problems, in assessing the need to enable us find ‘a way to help’. We believe in planning in accordance with resources available, working as a team and in a collaborative way with other organisations. ## **Our public benefit** The Trustees confirm that they have complied with their duty in section 4 of the Charities Act 2011 to have due regard to the public benefit guidance used by the Charity Commission for England and Wales. The Trustees further confirm that the activities of the charity are carried out, in line with its objects, for the public benefit. The charity’s main objective for the public benefit is: To provide providing practical and emotional support, aural care, hearing aid maintenance, hearing assessment and fitting, otoscopy, hearing loss awareness training, and information on hearing loss and other related conditions to people with all degrees of hearing loss in Norfolk. The charity achieves this objective by delivering the following services: **Aural Care Service** is aimed at improving the quality of life for people who are affected by excessive ear wax. We offer the Aural Care Service (ear wax removal clinics using suction under magnification and, if required, manual instruments), delivered from easily accessible community-based clinics, mobile ear care clinic, and domiciliary and care home visits for patients that are housebound. The service is run by a team of professionally trained and experienced Aural Care Practitioners, who are registered nurses and have completed specialist aural care training. **Adult Audiology Service** is aimed at assessing hearing function, advising on the most beneficial treatment for hearing loss, dispensing and fitting hearing aids. We offer this NHS funded accessible audiology service to people age 50+ with age related hearing loss. The service is delivered by trained, registered and experienced Audiologists from our community-based and mobile clinics, and as well as through domiciliary and care home visits for housebound patients. **Hearing Support Service** the aim of this service is to offer assistance to users of NHS hearing aids by providing emotional support, routine maintenance of their hearing aids, advising on their use, communication tactics and the available assistive listening devices. We deliver this service by reaching our service users through home visiting, community-based clinics, and a mobile clinic. This outreach support service is managed and administered by a small team of paid staff and delivered across Norfolk by a team of well-trained and dedicated volunteers. As part of this service, we offer the _**Ear Otoscopy clinic**_ , which is aimed at screening individuals for the presence of ear wax and referring for appropriate treatment, if required. 5 **The Cuppa Care Project** offers emotional, wellbeing and practical support, information and advice to members of the community who might experience loneliness or isolation or who might require specialist support or advice. This service is led by Hear for Norfolk and delivered in partnership with local specialist organisations: Vision Norfolk, Hear for Norfolk, Age UK Norwich, Norfolk & Waveney Mind and Age UK Norfolk. **Hearing Loss Awareness Training** aims to increase the awareness and understanding of the challenges faced by people with all degrees of hearing loss in the workplace, education and in social settings. The training is delivered face-toface as well as online, enabling us to meet the needs of different organisations and individuals. ## **ACHIEVEMENTS AND PERFORMANCE** ## Organisational level Throughout the year the Trustees have monitored the implementation of the objectives set for the year through the Chief Executive’s report at the Board meetings. The Trustees are pleased to report that the service delivery objectives set for the year have been achieved. The Trustees are very pleased to report that the organisation continued to deliver increase the capacity and expand the reach of its services to people across Norfolk, due to having robust plans in place, a strong and professional team, and increased reputation resulting in increase in number of referrals, a range of outreach and mobile services and the additional funds secured during the year. This combination enabled the organisation to reliably continue with the delivery of its services, reaching people close to where they live and meeting their needs. We are very grateful to all funders who have supported our ‘Cuppa Care’ Project with the required capital funds enabling us to purchase and convert the purpose built ‘Cuppa Care’ bus, namely the Geoffrey Watling Charity, the Clan Trust, the R. C. Snelling Charitable Trust, Norfolk Community Foundation Transforming Communities Fund, the Martin Laing Foundation, the Smith & Pinching Charitable Trust, the Lord Cozens-Hardy Trust and a number of very generous members from the Rotary Club of Norwich. After a number of months of waiting for the vehicle to be delivered and then converted, on the 12[th] December 2022 the new ‘Cuppa Care’ bus was launched. Lady Dannatt, HM Lord Lieutenant of Norfolk, and Patron of the charity, who officially launched the new bus said: _“It is such a profound and very great privilege for me to be with you this morning to talk about ‘Cuppa Care’ bus. Thank you beyond measure for inviting me to highlight this remarkable and innovative project, while hugely thanking the Rotarian community who have so generously enabled the project in the first place._ 6 _Hearing and sight loss, as well as many other conditions can and do accentuate social isolation. It then so often leads to a profound lack of confidence, a low level of self-esteem, and unsurprisingly, mental health issues may often increase as a result. Far fewer people with hearing loss become involved in social activities of any kind. The pathway to social exclusion is well understood_ . _Hearing loss, for example, can cause grief, anxiety and anger. It can affect your personality and without doubt, your ability to freely and legitimately express your thoughts consistently to the rest of the world. Here in Norfolk, we frequently add into that mix rural poverty, and certainly rural isolation. Few if any bus services. Few remaining pubs or local amenities such as a village shop or post office. Fewer, more than ever, community spaces where a person with profound hearing loss can feel not only welcome, but safe._ _So these are just some of the reasons why I am so passionate about Hear for Norfolk’s community ‘Cuppa Care’ Bus scheme. Innovative, imaginative and grass root level led, this scheme ticks all the boxes for me, and many, many more. Without a doubt this new converted vehicle before us today will not only reach, but simply transform the lives of so many in this count, but those who often and hitherto are suffering in anguish - and in silence. ‘Cuppa Care’ will provide their lifeline and their sanctuary._ _On behalf of all within our communities suffering from hearing or sight loss, and any other health conditions and disadvantages and on behalf of this magnificent county of ours, may I offer Hear for Norfolk, all the charities involved in the project delivery and the Rotarians, my most profound thanks. Norfolk owes you all a significant debt of gratitude indeed. Furthermore, on behalf of His Majesty The King I salute you - and thank you from the bottom of my heart.”_ We are very pleased to report that in September 2022 we have mobilised our new Adult Audiology Service (hearing assessment and hearing aids fitting for patients age 50+) following a tendering process with NHS Norfolk & Waveney ICB. Despite the tough operational and funding environment, we still managed to successfully secure an encouraging level of fundraising income, with funds secured from individual donors, trusts and foundations, together with contracts with the NHS Norfolk and Waveney ICB, the Norfolk and Norwich University Hospital and James Paget University Hospital. The third year grant of the National Lottery Community Fund award has been received, out of the pledged three-year £217,401 total grant towards our Hearing Support Service. We have also been successful with securing community engagement funds through Norfolk Community Foundation and being a delivery partner in Community Voices and REND Projects, aimed at conducting conversations with people in local communities, seeking their feedback and experience regarding local healthcare services and obtaining their views about barriers to access and suggested improvements. 7 In early March 2023 the staff team carried out a review of the 2021 – 2024 Business Plan, the finding of which have been reported to and discussed by the Board of Trustees at their March meeting. The key objectives and priorities for 2023/24 financial year have been agreed on as part of these meetings. A summary of these objectives can be found in the ‘Plans for the future section’ of this report. ## **Services** ## _**Hearing Support Service**_ The Hearing Support Service (HSS) is one of our key support services, which has been established over 30 years ago and offers practical assistance, information and advice to users of NHS hearing aids. The support provided by the HSS is absolutely necessary and essential for continued and regular use of hearing aids, as hearing aid components deteriorate with daily use and need regular maintenance or replacement to keep them in working condition and effective. The majority of our service users are not able to undertake the self-maintenance due to age-related dexterity, frailty or memory issues. HSS is highly accessible and is delivered across Norfolk by a small team of part-time staff, and a team of well trained and dedicated volunteers via home visiting, community-based and mobile clinics, over the phone & online and via the postal service. During the year we have re-introduced the ‘drop in’ arrangements for all our mobile clinics, reducing the administrative burden of having to book people into appointment slots that was required as a safety measure during the pandemic. We have also increased the number of mobile clinics venues and sessions by adding the provision of hearing support to some of the ‘Cuppa Care’ sessions. This enabled us to increase the reach of the service. To deliver the service we are working in close collaboration with Audiology Departments from the Norfolk & Norwich University Hospital, James Paget University Hospital, and West Suffolk Hospital, as well as with other NHS-funded independent audiological services providers (Specsavers, Scrivens and the Outside Clinic). The hospitals provide us with the supplies required to undertake maintenance and repair work, as well as contribute to the training of our volunteers. We also work closely with a number of care homes, GP Practices, local charities, community organisations and supermarkets, who make their premises available to us free of charge, so we can run our community-based clinics or use the car parks to accommodate our mobile clinic. Our Hearing Support Service supports a large proportion of the elderly population of Norfolk. A big percentage of this cohort are experiencing hearing loss by virtue of ageing, but they are also affected by other issues such as loneliness, isolation, ill health, mobility issues and challenges with access to services due to the rurality of our county. Rural and coastal areas of Norfolk experience challenges with their infrastructure, with many residential areas lacking reliable public transport and access to services. We do our best to bring our services into the community to ensure equal access. 8 To alleviate some of these challenges and to ensure that our support is accessible, we run our HSS clinics across the county on a regular and timetabled basis from either our mobile clinic, covering 31 locations across Norfolk, 5 community-based venues, 22 care homes, 6 sheltered accommodations, and domiciliary visits for housebound service users. During the last financial year (2022-2023) HSS supported 3,132 people through 3,459 appointments, of which 255 received a home visit through 276 appointments, 1,915 were seen at a community-based clinic through 2,142 appointments and 962 were helped on the mobile clinic through 1,041 appointments. We estimate that we supported an additional 1,450 people over the phone, e-mail or letter with advice, information or help with accessing services provided by local hospitals Audiology Departments or other healthcare providers. 859 new people joined this service during the year. To measure the outcomes we achieve for our service users, we provide them during the year with an Outcomes Measuring Questionnaire (OMQ) consisting of 25 probing questions, which apart from collecting data on the quality of our service and the improvements we could make, is designed to assess and measure the softer outcomes. From the responses provided to the question “What difference our support has made to….” we have received the following feedback: In the same questionnaire we have asked service users to rate the quality of each maintenance task we undertook, and received the following results: _“For each service provided: the service I received was..._ 9 We regularly receive very kind and encouraging unsolicited feedback from our service users, either from face-to-face conversations with them whilst attending our community-based or mobile clinics or on the phone when requesting hearing aids supplies or a home visit, and below are just a few examples: _“I benefit from the regular home visits that Hear for Norfolk provides and would find it very difficult to go elsewhere. Your service makes a big difference to me, and I am pleased that you are always there when I need it.”_ _“I would not know where else to get the batteries if you can’t do that.”_ _“I can’t leave the house as I am very vulnerable and worried about infections, especially I am worried about visiting the hospital.”_ _“You are offering a quick service and you are always there for me.”_ _**Aural Care Service**_ The Aural Care Service has been very busy and we had to further increase the nursing capacity to be able to manage the increase in the level of referrals to the service. 10 During the financial year we have been able to deliver a total of **10,953** aural care appointments. Of those, **8,691** appointments were attended by patients that have been referred by their GP, **1,484** appointments attended by fee-paying patients and **778** appointments attended by patients referred to us by James Paget University Hospital. In addition, we carried out **190** domiciliary visits. Patients accessing our Aural Care Service are provided with a post-procedure feedback form that seeks to measure their satisfaction against a number of indicators regarding the care and quality of the service received. Below is a summary of the responses received from 1,290 patients who completed the form. Patients are asked to agree or disagree with a set of statements: Many patients supported their answers with additional comments, a few of which are exampled below: _“Excellent service which I will recommend to others. 10/10.”_ _“Helped my adult son with learning disabilities feel very relaxed.”_ _“This is an amazing service and should be promoted more. So superior to using a commercial retailer.”_ _“Very friendly and explained everything very clearly.”_ _“Very kind, understanding and helpful.”_ _“Care at appointment was exemplary, the wait from initial GP screening is very long”._ _“Polite, encouraging and a real expert.” “Very friendly. Quick. No pain. Fantastic.” “Great service and kind staff who reassured me.”_ _“Wonderful place. service and setup”._ 11 ## _**‘Cuppa Care’ Project**_ We continued with the delivery of this project throughout the year, expanding on the number of locations visited soon after the new ‘Cuppa Care’ bus was mobilised. The delivery was supported by project partners - Vision Norfolk, Age UK Norwich, Norfolk & Waveney Mind, Age UK Norfolk, Macmillan Cancer support and community connectors from North Norfolk District Council. During the year we have delivered 256 support sessions from 22 locations across Norfolk. In total we supported 287 people though 334 contacts **.** This number does not include by-passers who picked up information/leaflets and enquired about the project. The greater majority of people attended the sessions for social interaction (‘a chat and a coffee’), though many have also attended to have their hearings aids maintained, receive information on assistive technology (listening and sight), benefits advice, advice regarding older age issues, bullying, work pressures and bereavement. People attending the ‘Cuppa Care’ session are asked to complete the outcomes measuring form, which explores the difference our support makes. The questionnaire consists of four probing statements that service users we asked to agree or disagree with to help us identify the difference our support is making. The following rating as provided by 24 respondents: We have also asked people to provide further information regarding the difference our support makes: 12 _“It has given me someone to talk to for support and advise so I don't feel so isolated.”_ _“They have given me good advice on where to go to get the help and support that I need.”_ _“Lovely cuppa and support.”_ _“Has helped me access information for help and support.” “A great deal, especially with hearing aids.” “To be with people.”_ ## _**Adult Audiology Service**_ We are very pleased to report that the mobilisation of this new service was very successful, and we began seeing patients in September 2022, after a period of recruitment to two audiology posts, the creation of an additional clinic room and the purchase and installation of Audiology equipment. We are very grateful to Norwich Consolidated Charities for supporting us with capital funding that enables us to purchase all the required equipment, both for the clinic at our premises and that required for domiciliary visits and community-based outreach clinics. By the end of the financial year we set up our community-based clinics in three locations (Norwich, Aylsham and Well-next-the-Sea). Between September 2022 and March 2023, we have seen **667** patients, if which **456** patients have been assessed and fitted with two hearing aids, **40** with one hearing aids, **19** have been referred to the local hospital ENT and Audiology Departments for further investigation due to the complexity of their condition. 13 Patients accessing our Adult Audiology Service are provided with a postassessment/fitting feedback form that seeks to measure their satisfaction against a number of indicators regarding the care and quality of the service received, as well as gain their contribution toward the service improvement. 103 completed questionnaires have been returned and analysed, providing the following insights: Further comments have been provided by patients: _“Excellent service all round. Thank you so much. Such a relief to us both. So looking forward to hearing improvement all round.”_ _“Fantastic to get my hearing back.”_ _“Can't fault the service here. Lovely receptionist, lovely audiologist who took her time and explained everything to me. Many thanks.”_ _“Really did feel I was treated as an individual - thank you.”_ _“The audiologist was very friendly and put us at ease. Explained everything in a way we could understand.”_ _“A very professional service - many thanks.”_ _“Thank you all, so much, for the wonderful, respectful way in which we were both treated. This is a brilliant service that we will recommend highly.”_ ## **Employees and volunteers** The Trustees would like to pay tribute to the small team of paid staff for their work, professionalism, and commitment and equally to all the volunteers whose help is 14 essential and invaluable in the delivery of the Hearing Support Service and the Otoscopy Clinic. The Trustees acknowledge the difficult times faced during the year due to the substantially increased demand and pressure on the services and on staff capacity, as well as due to the development and implementation of a new service. Trustees are very appreciative to all staff and volunteers who have given their utmost to ensure that services continue to be maintained at a high quality and that Hear for Norfolk continues to be a reliable organisation and able to reach the most vulnerable in our county. The Trustees would also like to thank all our members and the _Friends of NDA_ for their continued support and commitment. ## **Plans for the future** Our main plans for the coming financial year are: 1. Increase the capacity and expand the reach of Adult Audiology Service. 2. Further increase the staff capacity to achieve an increase in the number of appointments and reduce the waiting time for the Aural Care Service clinics across Norfolk. 3. Retain the Aural Care Service Contract with NHS Norfolk & Waveney ICB and, and renew the contract with James Paget University Hospital and the SLA with Norfolk and Norwich University Hospital 4. Increase the reach of our Hearing Support Service, by adding additional community-based and mobile clinics, and reach more care homes. 5. Recruit and train additional volunteers for the Hearing Support Service and the Otoscopy Clinics. 6. Maintain positive working relationships with the NHS Norfolk & Waveney ICB, Audiology Departments at the local hospitals and other providers of NHS funded Audiology Services. 7. Fully embed the Cuppa Care Project. 8. Proactively promote the Hearing Loss Awareness Training to care homes, medical practices and other community organisations. 9. Focus resources on raising revenue funds from Trusts and Foundations, individual donors, commercial organisations and Friends of NDA. - 10.Explore further collaboration with other local charities that deliver important and complementary services to Norfolk-based citizens. ## **FINANCIAL REVIEW** ## **Going concern** After making appropriate enquiries, the Trustees have a reasonable expectation that the company has adequate resources to continue in operational existence for the foreseeable future. For this reason, they continue to adopt the going concern basis in preparing the financial statements. 15 ## **Reserves policy** Free reserves are unrestricted funds that are freely available to be spent on any of the charity’s objectives. Tangible fixed assets and the connected bank loans are not included in free reserves as the assets are essential to the charity’s activities and their disposal would adversely impact on its ability to deliver its aims. The minimum level of free reserves is set by the Board of Trustees on an annual basis and regularly monitored throughout the year. Action will be taken if actual free reserves fall significantly below the level established. In determining the level of free reserves, Trustees consider the financial impact of the risks facing the charity, including the loss of income from partner agencies and voluntary donations, and balance the need to hold sufficient reserves to enable the charity to: - Continue its activities when faced with unforeseen circumstances, - Maximize expenditure on charitable activities. The policy for 2022/23 was to hold a target minimum level of three months projected annual expenditure and ideally at a target level of six months projected annual expenditure in free reserves (as defined by the Charity Commission), assessed to be £221563. However, as a result of low level of unrestricted reserves in the previous year, the increase in operational costs due to the need to increase staffing capacity to be able to manage and respond to demand and the changes in funding priorities by many trusts and foundations, this level was not achieved. Therefore, the free reserves as at 31 March 2022 were £TO BE ADDED WE MUST REVIEW THIS STATEMENT WHEN WE HAVE THE FINAL FIGURES FROM M+A For the 2023/24 financial year the Trustees aim to focus their efforts upon building up the free reserves and have a long-term target of £516,166, which represents six months projected running costs. In the meantime, all efforts will made to secure the current reserves target of three months of projected annual expenditure, which is £258,083. Designated funds are funds set aside by the Trustees out of unrestricted funds to fund specific future purposes and projects. As at 31 March 2023 the charity had designated funds of £nil. As at 31 March 2023, the charity had restricted funds of £TO BE ADDED. Restricted funds are funds received for undertaking an activity specified by the donor when making the gift or may result from the terms of an appeal for funds. Details of the restricted funds are given in note XX (to be added when draft accounts are available). ## **Statement of Trustees' responsibilities** The Trustees (who are also the directors of the company for the purposes of company law) are responsible for preparing the Trustees' report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom Generally Accepted Accounting Practice). 16 Company law requires the Trustees to prepare financial statements for each financial year. Under company law the Trustees must not approve the financial statements unless they are satisfied that they give a true and fair view of the state of affairs of the company and of its incoming resources and application of resources, including its income and expenditure, for that period. In preparing these financial statements, the Trustees are required to: · select suitable accounting policies and then apply them consistently; · observe the methods and principles of the Charities SORP (FRS 102); · make judgements and accounting estimates that are reasonable and prudent; · state whether applicable UK Accounting Standards (FRS 102) have been followed, subject to any material departures disclosed and explained in the financial statements; · prepare the financial statements on the going concern basis unless it is inappropriate to presume that the company will continue in business. The Trustees are responsible for keeping adequate accounting records that are sufficient to show and explain the company's transactions and disclose with reasonable accuracy at any time the financial position of the company and enable them to ensure that the financial statements comply with the Companies Act 2006. They are also responsible for safeguarding the assets of the company and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. Approved by order of the members of the board of Trustees and signed on their behalf by: ................................................ P R Prinsley Chairman Date: 27 July 2023 17 ## Annual accounts Norwich Hebrew Congregation For the period ended October 31, 2022 Prepared by Jonathan Kendal & Co Chartered Accountants Prepared on 28 July 2023 For management use only ## **Table of Contents** Profit and Loss......................................................................................................................................................3 Balance Sheet.......................................................................................................................................................5 2/5 ## **Profit and Loss** November 2021 - October 2022 |**Profit and Loss**
November 2021 - October 2022||| |---|---|---| |||**Total**| ||**Nov 2021 - Oct 2022**|**Nov 2020 - Oct 2021(PY)**| |INCOME||| |Donations||| |Building Appeal Fund Donations|659.00|269,494.94| |Donation by Non-Members|6.00|43.00| |Donations from Schools' Visits|1,776.00|90.00| |General donations to the Synagogue|6,860.04|1,246.47| |Gift Aid Reclaim|21,125.52|| |KKL Tax Credits||42.81| |Kol Nidre Appeal|885.00|492.00| |**Total Donations**|**31,311.56**|**271,409.22**| |Other Income||| |Advertising in Newsletter|95.00|| |Car Parking Income|5,175.00|1,861.00| |Income from Events|1,478.61|207.40| |Rental income Synagogue Flat|252.00|252.00| |**Total Other Income**|**7,000.61**|**2,320.40**| |Services||100.00| |Subscriptions||| |BOD Levy (collected in subscriptions)|1,130.70|756.50| |JIA Donation (collected in subscriptions)|537.20|1,400.70| |Subscription by Friends|416.00|237.00| |Synagogue Subscriptions|15,122.00|14,172.00| |**Total Subscriptions**|**17,205.90**|**16,566.20**| |**Total Income**|**55,518.07**|**290,395.82**| |GROSS PROFIT|**55,518.07**|**290,395.82**| |EXPENSES||| |Barmitzvah Expenses|89.50|| |Bishop of Norwich Refugee Fund|1,000.00|| |Board of Deputies Fees|245.00|| |Books|27.50|| |Building Development Costs|-542.18|409,848.08| |Cheder running costs||19.75| |Chief Rabbi's Office - annual contribution|245.00|245.00| |Cleaning|515.00|137.25| |Conference fees attended by Daniel|63.65|| |Council Tax|1,201.34|1,166.65| |Gardener|522.00|807.00| |Insurance|4,768.94|6,160.01| Norwich Hebrew Congregation 3/5 |||**Total**| |---|---|---| ||**Nov 2021 - Oct 2022**|**Nov 2020 - Oct 2021(PY)**| |Jewish Heritage Centre Expenses||400.00| |Kiddush Expenses|235.63|| |Kol Nidre Appeal Donations||| |Donation to UJIA|250.00|| |**Total Kol Nidre Appeal Donations**|**250.00**|| |Legal and professional fees||| |Data Protection Annual Fee|35.00|35.00| |**Total Legal and professional fees**|**35.00**|**35.00**| |Light, water and heat|3,525.08|3,354.75| |Ministerial Expenses|12,135.40|7,509.60| |Norwich Synagogue Events' expenses|646.45|13.71| |Office expenses, repairs & maintenance|987.06|201.09| |Printing, postage and stationery|239.85|226.05| |Repairs and maintenance|3,864.35|174.00| |School Visit Expenses|1,196.83|| |Security||86.52| |Sundry expenses||325.00| |Telephone|329.64|508.58| |**Total Expenses**|**31,581.04**|**431,218.04**| |NET OPERATING INCOME|**23,937.03**|**-140,822.22**| |OTHER INCOME||| |Bank interest - received|0.48|46.28| |Sundryincome|1,850.00|| |**Total Other Income**|**1,850.48**|**46.28**| |NET OTHER INCOME|**1,850.48**|**46.28**| |NET INCOME|**£25,787.51**|**£ -140,775.94**| Norwich Hebrew Congregation 4/5 ## **Balance Sheet** As of October 31, 2022 |**Balance Sheet**
As of October 31, 2022||| |---|---|---| |||**Total**| ||**As of Oct 31, 2022**|**As of Oct 31, 2021(PY)**| |FIXED ASSET||| |**Tangible assets**||| |Machineryand equipment|8,307.24|| |**Total Tangible assets**|**8,307.24**|**0.00**| |**Total Fixed Asset**|**8,307.24**|**0.00**| |CASH AT BANK AND IN HAND||| |Bank of Scotland Instant Access Savings|809.63|5,809.15| |Bank of Scotland Treasurer's Account (8542)|2,682.40|8,688.64| |Co-op Bank Current Account|110,883.31|22,172.06| |Virgin Bank|20.00|20.00| |**Total Cash at bank and in hand**|**114,395.34**|**36,689.85**| |DEBTORS||| |Debtors|-20.00|-20.00| |**Total Debtors**|**-20.00**|**-20.00**| |NET CURRENT ASSETS|**114,375.34**|**36,669.85**| |CREDITORS: AMOUNTS FALLING DUE WITHIN ONE YEAR||| |**Trade Creditors**||| |Creditors||| |BuildingWork Retentionpayable 31 May2022|0.00|9,774.78| |**Total Creditors**|**0.00**|**9,774.78**| |**Total Trade Creditors**|**0.00**|**9,774.78**| |**Total Creditors: amounts falling due within oneyear**|**0.00**|**9,774.78**| |NET CURRENT ASSETS(LIABILITIES)|**114,375.34**|**26,895.07**| |TOTAL ASSETS LESS CURRENT LIABILITIES|**122,682.58**|**26,895.07**| |TOTAL NET ASSETS (LIABILITIES)|**£122,682.58**|**£26,895.07**| |CAPITAL AND RESERVES||| |Building Appeal Reserve|0.00|117,413.04| |General Reserve carried forward|26,637.10|50,000.00| |Leo Levine Legacy Reserve|70,000.00|| |Restricted Funds|257.97|257.97| |Profit for theyear|25,787.51|-140,775.94| |**Total Capital and Reserves**|**£122,682.58**|**£26,895.07**| Norwich Hebrew Congregation 5/5 I It￿rt to the tswstr¢s on my examin*ion ofthe of the Nfrnich Hebrew C￿gregatIOn I￿]e Trust.) for the year eT¥Jed 31 (ktober 2022. Resp)n51bilitles *nd bth olreyt As the charity tsW*48 ofth¢TnJsi. you are Tcswible forthe ofthe xcounts in accordanc¢ with the requirements of the Charities Act l ('th¢ Act,). I rep)rt itl resF¢a of my examinatson of theTh￿'S xctyjnts carried out under $￿tion 145 of th¢ 2011 A¢t and in canying oui my eX￿nIn￿l0￿ I have followed all th¢ applicable Direciions 8iven by th¢ C?￿rIty COMMI￿ urMlerse£tioD 145(5Xb) of the Acl. I have Complet￿ My ¢Iarnin￿l(￿. I c(ffjfinD that matters have C4%De to my aiteniioii iii connection with the examination 8iViti8 me to ￿lIeve in any Materi￿ r l. t&c(rtmtin8 r￿ordS wer¢ iti revi of theT￿￿ u ruwirtd by 130 ofth¢ Aci., or which atieniion should be thawn in this re￿( in ordertoenthl¢ a FWDF¢r underSw￿1ng of the Slgned.. Jonathan KeLMtsI & Co Acc(m￿￿ N￿￿e.. Jonath8n Kettdaj Addrw.. 6 Jud8es Driv¢, Nrywich. NR4 7 July 2023