Charfty nurnber: 1187363 Age UK South Kent Coast Trustees. report and financial statements For the year ended 31 March 2025 Age UK South Kent Coa$t Contents Page Reference and admlnlstratlve detalls of the Charity. Its Trustees and advisers Chairman's statement Trustees. report Indèpendant auditors, report on the financial statements Statement of finan¢lal actlvltle5 8-11 12 Balance sheet Ststsmont of cash flows 14 Notes to the financlal statements 15-33 Age UK South Kent Coast Reference and admlnlstratlve detalls of the Charlty. Its Trustees and advlsers For the year ended 31 March 2025 Trustee$ W E Flavell T Scott H A Barker J K Andrews G Calver M Simmonds G Robln50n (appointed 1 April 2024) Charity r&glSter•d numb•r 1187363 Prlnclpal office 3 Park Streat Deal Kent CT14 6AG Independont audltors Kreston Reeves LLP Chartered Account8nts Maritime Plac8 Quayside Gillingham Chatham Kent ME4 4QZ Bankers HSBC 41 Sandgate Road Folkeslone Kent CT20 fjSA Flnan¢lal Arlvl$ors Financial Advice & SeNces Ltd stodlng House Concept Court Shearway Business Park Folke5tone Konl CT19 4RG Page 1 Ag8 UK South Kent Coast Chairman's stat•m•nt Forthe yearended 31 March 2025 Welcome to thè Annual Report for Age UK South K8nt Coast for a year that has been ex1￿MelY busy as more people reoulre our 8SSiStance or advice. We continued to see issues for many of the elderly living in Folkeslone, Dover and Deal with continued high Snflalion ￿fleCted in hlgh energy ctssls, increasing for￿ costs and in general living expenses. Again we were able lo offer designated warm spactss providing free hot drinks. reduced price hot meals and 8 frlendly enwronmenl where Clients could keep warm all day thanks to ffnancial support from Dover District Council and Folkeslone and H￿he District Council. Once again th8 Meal Delivery SeTvice experienced an increase in demand as our customers appreciated our friendly staff and volunteers bringing their hot meal and checking on their wgll*eing. Our programme of activities ￿ntInueS to grow with thè aim of providing interesting and stimulating activities both in-cenlre and in tho community aiming lo improve the hoalth and wellness of participants. The fuiure continues to look challenging wlh continued cost pressures for both clients and the Charity. We had expeded to lose our contracts with Kent County Council bul we were delighted lo be infomied that the Care Navigator Programme and the well￿e[ng Contrad were fun¢Jed at the curreril rale for the whole of 2024125 This has given us 3 15tt19 more time lo establish other forms of income and to revise how we provide the important assistance we give to the 61derly In South East Kent. We have made small surplus in this financial yaar evgn though increased dernarbd for help and increased coslg. particularly wage ¢osts, affect OUT performan￿. We had experted to make a Ioss Iri the year but. due lo the efforts of all our stafl at all levels and lo finanual SL¢PPOrt from Dover District Council and Folkestone and Hythe District Council, we have been able to show a small surplus. We are budgeting to make a loss in the Coming year and. whilst we are able to finance these losses through reserves, il cannot be svslainable and we ara looklng at a variety of opllons lo endeavour to balance our books in the fvttjie. The Board of Trustees join wlth me in expressing Ih8ir sincere thanks to our Chief Executive, Debbie BBrry and her deputy. Rebecca McGuinness Carte and thè wonderful staff and volunteers all of whom ¥vork so hard to ensure we deliver our service5 with a caring smile. W E Flavell Chalrman Date.. Page 2 Age UK South Kent Coast Trustees. report For the year ended 31 Mar¢h 2025 The Trustees present their annual report together with the audited financial statements of the Charity for the 1 Aprfl 2024 to 31 March 2025. ObJg¢tlvg$ and activltles a. Policies and objectlvès Our Ch8rilYs purpose, 85 sel out in the Company's Memorandum of Association. are to promote thg well-boing of the older person In and around East Kent. The Chartty fvlfils its purpose for the public benefit by prowding the followng services to th8 older person.- Signposting to relevant support services and b&nefils available via our Informatlon and Adwce Service. Dementia and carer support Outreach services including meal deliveries. Wellbeing opportunities and 8¢tlvilies al our two Centres and in the communiiy Community based Care Navigation The purpose of these Services is to support older people in a way that improves their welkbeing and gn8bles them lo lead an independent and fulfilling lrfe. In setting objectives and planning for activities, the fruslees have given due consideration to general guidance published by the Charity Commission ielating to public benefit, including the guidance 'Public berkeflt.. runnlng a charity IP82)'. b. Strategles for aehlèving objectives The Trustees set tho aims and objectivès for the Gharity and consSder how these will be achieved through th planned activities. We review our aims. objecfjves and activities regularly at Board meetings IoDking at the outcomes of our work.. the succèss af each key activilylservice in temis of banafil lo the Indiwdual- and how we Can improve and build on the services wo offer. We have referred to th8 Charities Commission gurflaTrce on public benefit when ¢arry*ng out our review and in planning futuro 8Ctivilies. . Actlvltles undertak•n to a¢hieve objectlves Our maln objective has COn￿nUed to be the dellvery and promotion of parson81i$ed care and well-being seNl¢es. delivered in a lexible and innovative way lo enable Individuals lo self~direct the care and support they need lo improve the qu81ity of their lifè. We continued to Pfovlde a broad range of se￿CeS Teftective of the ISO 9001 quality standards. Our contracts with Kent County Council and Kent and Medway NHS Trust are almed at ke8plng Indlvlduals fit and healthy in both ￿dY and mind with a wlde variety of interesting acllvitses. We workad in partnership with, Age UK National and local Age UK cenlres plus other local agencies and heallhlsocial care professionals to ensure the widest range of services. Both our Centres were destgnaled Warm Hubs during the Winter Months gimng individuals th& opportunity of spending the day in wam surroundings with frge hol drinks and reduced-price hol meals thanks to Grants from both Dover District Counctl Folkestone and HMh8 Dlstrict Council. The Charity has further consolidated links Ihls year wlh senior commissioners snd providers w*thin thg East Kent Hospital Foundation Trust, The Kent and Medway Mental Health Trust and Kent County Council in order lo ensure our Services ramain viable and responsive lo the ever-increasing neèds of our clients, their carers and their families. Page 3 Age UK South Kent Coast Trustees. report lcontinuedl For the y•ar endèd 31 March 2025 Objectives and activlties {contlnu&d) . Social Investment ptslicles ¢. Staff and Volunteèrs As always. we Couldn't have done all Ihls wilhoul the commllmonl and dedicallon of our staff and th¢ extraordinary efforts of our voluntegrs who provided over 120 hours per week which is worth over £75.000 to the Charity. We ate truly indebted to them 811. Achlevements and performance a. Maln a¢hlevemonts of the Charlty OUR SERVICES All our a¢llvilies focus on providing opportunities for older people to m8ke informed choices, maintain healthy lifestyles, meet realistic personal aspirations and enhance their support networks. All our charitable activities focus on providing servic85 that promot¢ and support the health and well-being of those who are oldei and more vulnerable in our communty and that enable thèm lo remain living in their own homes for as long as possible. b. Revlew of actlvltlo$ Servlc•s provlded by Age UK South Kent Coast We Continued to provide our vital health and well-baing services, assisting clients to daim VallOLfS benefits and enlklements which enabled them to maximise their income and 1Sve more comfortably. And our Meal Delivery Service has enabled those receiving the freshly cooked. nutrllious meal to remain independent their own home with a friendlyface keoping a watchful eya on them. We achieved delivery of the following 5eMces during the financial year promding a vital lifeline to manyolder and vulnerable clients who would have struggled without them. We dellvered over 48,000 hol nutritious meals to our cllent5' homes In addillon to some 7.500 In Centre Meals. We also provided more than 6,500 free warm drinks as part of the Warm Hub progTammes. Our Keep in Touch phone programme made over 550 phono calls to clients who othe￿iSe might not speak to anyone for days. Our Infomiation and signptssting since April 2024 have SUPFX)rt8d over 9.400 indlvlduals to have their income maximised by Allendance allowance and benefits. they are entslled to ¢laim such as pension ¢r¢dils, Blue badge applications and a variety of inquiries relallng to worries about Power of Attorney. housing and dobt. This Is substantially more than previous years. We estimate we have helped our dients to claim over £500,000 in ben¢flts and allowances. Deliveilng Wellbelng advilies Is one of our core activ4tie5 in reduclng isolation and ImpiovSng montal and physical health. Acti￿tIO$ that are currently run inclu(Se'. Singlng workshops Variou$ Art classes 8occia Whlsl drives Digitsl indusion And many, many more Latin Dance Men's Shed Indoor Crickal 8ingo Crafts Club Yoga Walks Communtty Gaiden Club Wine Tastlng Walking Netball Fishing Strength and Balance Exerctses Crafting Walking Crtckel Pag8 4 Age UK South Kant Coast Trustees. report Icontlnuedl For the year ended 31 Mar¢h 2025 Aehlèvements and performanca Icontlnuad) Financial revi¥w . Golng concern Through very ¢areful mariagement and a great deal of hard work, Age UK South Kent Coast has made a SUTpIus In 2024 25 despite the pre5SUTes due lo the continued high inflallon, hlgh pay awards to the Natiorial Living Wagts and general higher operational costs. The trustees have a reasonable expgotstion that Age UK South Kent Coast has adequate rasourc8s and reserves lo continue in operallon for the for@s88ab￿ futur8. We are infomied that the Communlty Navlgator contract with Kent County Council bwll be maintained until Ihg end of the financial yeaT 2025126 and the Well-Being Contract will probably be rnaintained again until the end ol the financlal year 2025126 onlywhich allows ts'me to plan for the inèvitable change in the se1vi￿S we can offer. Changes within thg structure aTid practices of the charity are already being introducèd to maximise 8ny Savings available which will result in some redundanciès. Discussions are continuing to take place to kKJk at thè potantial opportunllies after the end of these major contracts should they not be renewed again. b. R•$èrves pollcy As part of its risk assessrnent strategy, the board has examined the Chariws requirements lor reserves in tho li9ht of th$ current economic situation. The Board has oslablished a policy Whe￿bY the reserves of the Charity rseed lo be sufficient lo ensure the orderly closure of the Charfty should this becorne necessary. The Board has agreed that 3 months Running Costs is an appropriate level to be held in reserve which equates lo £340,000. This is ¢omfortably eX￿eded In the Capital held In our Investment Portfolio and in tree reserves which is currently £854,000. The reserves policy is revlewed annually against the charity's risk PTofile and the current economic climate lo ensure Ihal the amount held in r8$9Tves is in line with the charills objectives. While the current level of reseNes greatly exceeds the policy, the board feels that this wll allow the charity to weather any upcoming shocks stjch os the loss of the KCC contracts, and is therefore in line with the stated reserves policy. Whilst. th$re is an expectation for the Charity to produce a loss in the year 2025126. economies and effioencies have already been introduced and the expectation is that th81055 will be 5ubslanlially less than expected so the Reserves Policy level will not be breached. c. Invostmènt Policy and Perforniance The incomo and capital of the Trust fund shall only be applled to the promotion of the Charills objectives. The Trustees invest surplus funds in vaflOU5 secure financial instiluflons to wn8ximise investment potential and provide flexibility of access so that funds are readily available when needod. We have appointed FAS Ltd laccredlte¢J financial advisers) to advlse on our investment with the aim of maintain and increasing the ¢apltal value of the investment and also providing some extra Income through dividends. The board re￿1ve regular updates on thè performance of the portfolio. d. Key Flnanclal Perfomiace Indlcators At the start of the financlal year, the Trustees agree a bltdget for each of the key activities. It was a¢cepted that, due lo the exceptional ffinanaal dtfficultigs. the over811 budget expected a significant loss. However. due lo outstanding work by all the Charitls staff led by the Chief ExecLrtive and her t)eputy. Age UK South Kent Coast has posted 8 small surplus for Ihe year ending 31st Match 2025. The Board receives monthly update$ on rinancial performance again51 the agreed budget. The report highli9htS Bny significant vaii8tions from tho budget and the Board agrees whatèvèr mitigating action should be taken. In this context the 6xlia grant support from Age UK, Dover District Counal and Folkestone anl Hythe District Council was invaluable in allowing the Tnjslees to agree the continualv)n of activities wilhoul challenging tho fsnancial viability of the organisation. Page 5 Age UK South Kènt Coast Tru$tee$' report (¢ontlnuedl For thè year ended 31 March 2025 St¥ucture> governance and management a. Con$titutlon Age UK South Kent Coast (Charity Number 11873631 was formed by a melger ol Age UK Folkestone IChar*ty Number 11477521 and Age Concem Deal Centre for the R$tired (Charity Number 11240731 Age UK South Kent Coast was formed on 1stApril 2020 and the Iwo charities fomally rnerged on 18th June 2021. Age UK South Kent Coast is a CIO govemed by Constitution adopted on 23rd July 2020. b. Methods of appolntment or electlon of Trust9•$ The Trustees are those members Df the Board appointed annually at the Annval General Meeting of thè Charity. Thfy Board rnay also co-opt other persons. Potential new Trustees. who are considered likely to have qualities of benefit to the Charity. ale provided wlh financial and other information about its aclivilies. They are thon Invited to vi511 the ChaTily. see an