Cls'leis 4 F Cls'ters Surviving Rape & Sexual Abuse An experlence In learnlng, sharlng, growlng - Indlvldually and together Trustees, Annual Report 1st April 2023 - 31st March 2024 Please note, when CIS lers was founded in 1995, the name was chosen in 1994 and represents CIS (childhood Incest survivors) and 'ters, for the slsters who had been victims within the same family Page l of 16
CIS'l8is Contents Section one: Reference and administratlve details Trustees Section two.. Structure, governance and management Type of governing document Trusteeship Policies Conflict of interest Financial review Reserves Business continuity plan Risk management statement Public benefit statement Audit and bank details Section three.. Objectives Summary of Ihe objects of the charity set out In our governing document Section four: Achievement, performan and servlces Our workforce Pandemic update Emotional resilien of workforce strategic business plan Servlces Membershlp (i.e. clients) Helpllne Website 10 10 10 Weekend Workshop Signposting Advocacy Hidden harm: podcasts Tolly's self-help toolkil Conference 2023 10 11 11 11-12 12-13 Page 2 of 16
CIS'te From Cls'ters: the community 14-15 Sectlon five,. Consultancy and commlssions 15 Section slx: Acknowledgements 15-16 Section seven: Declarallon 16 Page 3 of 16
CIS lers Section one.. Reference and administrative details Charlty Name CIS'ters-SUTviving rape and sexual abuse during childhood Reglstered charlty number 1184857 (prevlously 1123725) Charlty's prlnclpal address Cls'ters PoBox119 Eastleigh Hampshire S050 9ZF Trustees Trustee Name Offlce Dates Samantha Richley Trusteelchair 1210812019 - present Mary Bridgman TrusteereaSUrer 1210812019- present Louise Bird Trustee 1210812019 - present Gillian Finch TrusteelFounder 1210812019 - present Unpaid Manager Eileen Gorrod Trustee 1210812019 - present Catherine Handley Trustee 1711112020 - present Jude McBride Trustee Joined 2510312024 Elsa Montgomery Trustee 1210812019 - 1210712023 Theresa Stephens Trustee Joined 2510312024 Shelley Unwin Trustee 1210812019 - 0610212024 Page 4of 16
CIS le Section two: Structure, governance, and management Type of governlng document., Charitable Incorporated Organisatlon - Foundation The charity migrated from original reglstration (1123125) to a CIO format and achleved regislrallon on 121h Augusl 2019 {1184857). Funds were transferred from Ihe original registration on 3181 March 2020, to the new CIO and 1123125 was formally closed on 191h January 2021. It Is important that when revlewing the Annual Report and Audited Accounts, that consideralion is given to the achievements gained whilst previously regislered (as 1123125) as they cover a substantial part of the history of our charity since the original set up in 1995 and then the inltial registration with the Charities Commission. Trusteeship- led by and for CIS't8rs constitution stipulates Ihat at a minimum 500/0 of trustees must be adult female survivors of childhood rape, sexual abuse or sexual exploilatlon (i.e. lived experlence (LE)). Trustees are selected following skills gap analysis and are appointed on their knowledge, skills and current abilities and availablI(y. They may be recommended by existing trustees andlor advertisement. It is important that there are trustees with LE, who are able to represent dlrect beneficiaries of the charity, but also demonstrate that survlvors are so much more than their childhood experience, and have a wide range of skill sets that can be used professionally to assist the work of the charlty at a strategic level. Cls'ters is a charity that was set up by a somoone with Ilved experience in 1995 and continues to be led by survivors. The majority of trustees and workforce have lived experience and are representative of the individuals who access the charity. i.e. led by and for adult female survlvors who experlenced, as female children, sexual abuse within a famlllal setting. Policies The policy framework, developed under the original registration, was adopted In January 2014 and distributed to the trustees and workers in the agency in April 2014. There is a rolling programme of review. During the reporting period of 2023-24, the followlng policies have been: finalised following major review commenced year earlier.. Capability Policy; unsatisfactory standard of work Redundancy Retirement Conflicts of Interest Gifts, Hospitality and Gratuities finallsed following major review within financial year.. Consultatlon with Service Users Page 5 of 16
CIS'1813 Confll¢t of Interest A Confllct-of-lnterest Register was Initlated at the Trustee meellng on 23rd May 2018 and is now a formal part of each meeting. During the reported period, Trustees confirmed that they had no confllcls of interest. Finan¢lal review Income recelved during the year 2023-24 was £41,582, compared with £92,784 during previous flnancial year. The prior year included a major sponsorship event, plus four grants. Expendilure during the year 2023-24 was £70,573, compared wilh £63,417 durlng previous financial year. The challenges of increased costs accounted for the rlse, plus we also hosted a major one-day conference (delegates from other sectors). At 3181 March 2024, the end of year balance was £66.587, compared with £95,395 which was the balance on 31$t March 2023. The prior higher total included two grants which did not align with financial years and Iherefore inflated the end of year balances. Our Reserves policy is kept under constant review as our Income is so unstable and volatlle, The policy recognises the need to ensure cash reserves to.. Meet contractual liabilities should the organisation have to close. This includes redundancy pay, amounts due to creditors and commitments under leases. Meet unexpected costs <. Replace equipment as il wears out •% Provide working capital if and when funding is paid in arrears Ensure the charity can continue to provide a stable and quality service Our Business continuity plan requires us to have 4-6 monlhs close down reserves and we achieved this. The level of reseNes is crucial to our charity in that new funding is never slable and we have good and not-so-good income years. The year under report, 2023-24, has been designated as a 'not-so-good year, In terms of new income. However, we have experienced a notable rise in basic running costs, such electricily and stationery (in common with the rest of the country). As such, our expenditure is subject to ongoing and particularly robusl review. We already have taken note Ihat the forthcoming financial year, 2024-25 is going lo be a particularly difficult year financially- putting extra pressure on both trustees and workforce. Risk management statement The trustees take responsibilily for management of risk within the charlly. Major risks are reviewed by the Trustees at their regular quarterly meetings and control systems have been established to predict (where possible) and manage those risks. Rlsk management extends to financial awareness. In order for Board meetings to be quorate, number of trustees wlth lived experlence need lo be equal or higher than remaining trustees. Trustees did acknowledge in mid 2023 that our Board was struggling with resilience and agreed a recruilment Initiative that commenced in July 2023. Attendance and commitment of existing members of the Board continued to be under review and a skills gap undertaken to highllght gaps. Page 6 of 16
CIS le A designated trustee provides documented supervision sesslons on a monthly basis with the manager during which risks (known and emerging) are subject lo ongoing monitoring. The charity continued to deliver against priorities agreed with funders for key projects. With careful monitoring throughout the year, al specified intervals, trustees contlnued to be satisfied that the Charity had sufficient financial resources for the year. In common with the majority of smalllmedium size charitles and particularly those, like ours, who focus on subjects that society would prefer to not so easily acknowledge- future and sustalnable funding remains an issue that requires constant attention from wilhln scarce workforce resources. Public beneflt statement All trustees have complied with their duty to have due regard to guidance on publlc benefit when exercising their duties. Audit and banking Maln Account HSBC 3 Leigh Road, Eastleigh S050 9YW Onllne Current account Coop PO Box 250 Skelmersdale WN8 6WT Audltor Fred Bendall 8 Tenby Drive, Chandlers Ford, S053 4NL Section three: Objectives The Trustees shall hold the trust fund and its income upon trust to apply them for the following objects ("the objects"): to promole and protect the health of female survivors aged over 18 who. born as female, during childhood were raped, sexually abused or sexually exploited In particular but not limitod to those who were raped, sexually abused or sexually exploited by a member of their immediate or extended family.. empowering such survivors in Iheir own personal healing through the mutual affirmation, acceptance, respecl and support of other survivors and, subject to funding, to assist In the provision or development of services for olher persons affected directly or indirectly by rape, sexual abuse or sexual exploitation as the trustees shall Ihink fit. b. to advance the educatlon of the public, in particular those providing services. of the Impact on child victimsladult survivors of childhood rapelsexual abuselexploitation and the associated coping strategies used by sorne viclims,. and to promote an Improved Page 7 of 16
Cls'teis service response to the unmel needs of such child victimsladult suNivors, and others affected directly or indlrectly by experiences of sexual crimes. Section four: Achievements, performance and services Our Workforce (Volunteers. Trustees, Paid) Feedback from survivors who make contact with us, Including those that go on to become Members, consistenlly give us feedback that they value above everything else that our team members have lived experiences. Consistently they assert that the greatest Value In their contact with us, is Ihat those thoy communicate with, withln our frontline teams, are also 'like them, i.e. female born, still identify as a female and victimlsurvlvors of sexual abuse (as children) wlthln a familial setting. The challenges and difficulties currently being experienced by our Members, and 'new-to- us, contacts. is reflected within our Membership and Workforce. We have an unqueslionable appreciation of the triggering experienced when altending (or choosing nol to attend) a health screening, a visit to the dentist or opticlan, contact with some family members, or of the million and one other circumstances that can be a reminder of the harm that was caused by being a victim of familial childhood sexual abuse. Survivors are used to professionalslolhers using the term "trust me" but non-survivors rarely undersland that 'trust' involved damaging experiencesloutcomes for survivors of CSA. It has to be earned. Based on the consistent feedback and our constitutional agreement- thal we are set up by, and led by, and delivered by survivors- Trustees have conlinued to place emphasls on the requirement to build a workforce with lived experience, despite the additional work that this requires to choose and maintain resilience of Individuals. Pandemic Update The pandemlc has continued to impact on our small organisation, in terms of funding bul also the resilience of the workforce. The compromised resilience of our workforce, due to the pandemic, has been an ongoing limlting factor on how servlces are now being delivered and on the resources (workforce being the mosl critical) available. Individuals wlth trauma backgrounds. as is the case of our members & workforce drawn from within the membership, experienced significant affects due to the pandemlc. The majority of our workforce had underlying health issues {physical and emotional) prior to the pandemic and these were exacerbated thereafler. This impacted on their ability to remain resilient and remain part of the front line work Page 8 of16
CIS16rs streams. In common with other organisalions we have also found that many wilhln our workforce also look the opportunity to rethink their lives going forward and to choose less stressful careers or volunteer roles. Thus as a small charity we lost some team members due to health issues, or a decislon lo step back. In both cases, the majorily of these team members were 'members' and continued to be so, even after leaving the workforce. At a tlme when membership numbers were Increasing, our workforce was withering and needing additional support. Emotlonal Resilience of Workforce.. The majority of our workforce are mernbers (i.e. survivors with lived experience of sexual abuse during childhood wilhin a familial environment). They are carefully monltored to ensure that they are sufficiently resilient individuals, in order to undertake thelr respectlve roles. strategy & Business Plan During 2023 we took the opportunily to review what we delivered and how. and whether it was feasible to return to the 'way it had been done,, or not, There had been an expectation that time would bring a return to resillence of our prior workforce, but this has proved not to be the case. In July 2023 we embarked on a trustee recruitment process, and in January 2024 we held a strategy day, which was externally facilitated by one of our long-term Patrons {Professor Sir Jonathan Montgomery). In addilion to trustees, our remalnlng workforce were Invlled to atlend, providing an opportunity for all of our workforce with lived experience to be able to express their opinion on our future palhway. The output from the Strategy event was taken to the February 2024 Trustee meeting and it was agreed that as a priority the charity would focus on the followlng strands.. Maintalnlng and upgrading the website Malntaining the helpline (voice mail and email) Delivery of the Member Only Annual workshop Ongoing development and delivery of the Self Help Toolkit Continuing to produce and cascade Ihe Member Newsletter And fundraislng Page 9 of 16
CIS'lo Services for Core Beneficiaries Membership (i.e.service users): As of 31$t March 2024, we had 518 Members. Of these 500/0 Ilve within combined Hampshire, Isle of Wight, Portsmouth and Southampton local government areas. The remalnlng 500/0 of our Members Ilve across England and Wales, Throughout the year some Members feel resillent and able to 'let go. of their Membership, and olhers join. Our approach is NOT to state a limit on how long an indlvidual should remain a Member,11 is their choice as to how long they feel the need to remain and access, on a needs basis, the emollonal peer support offered by our small charity. We signpost to counselling services offered by speciallst services, such as those offered by a rape and sexual abuse crisls centre, and often Members will remain in contact with us, accessing emotional support (email and phone) whilst on a wailing Ilst elsewhere. Our approach is lo be part of a journey, encouraging Members to access help across a number of services, as the need arises, rather than to be too reliant upon one, Our Contribution is that our workforce is one that 'has lived. experience; and relatable. F2 Helpline: (phone and email).. We continue to receive higher numbers of emails from new contacts versus phone calls. Communicating vla emails therefore appears easier for the initial contact being made by the individual l.e. any hour of any day. In addition, we often receive emails and calls from professionalslothers who are seeking more information about our service in general terms. They may also be seeking an affirmation that the way in which they are working with a specific client (anonymous to us) is an approach that is helpful rather than creating boundaries. Non abusing family members also reach out to us. F1 Help Our website: www.cisters.org.uk We have ensured that there Is a wealth of content on our website www.cisters.or .uk which enables and empowers victimlsurvivors to find a suitable pathway. that does not necessarily include maklng direct contacl with us. Annual Weekend (Residential) Workshop for Members: In May 2023 we were able to successfully deliver our annual weekend residential workshop. A total of 24 attended. This has been a regular event slnce 1999, though in 2020 and 2021 was postponed due to the global pandemic. Page 10 of 16
CIS le Signposting.. In recognition of the fact that cis'ters mighl be part of a survivorlmembers Journey, we have ensured that there is comprehensive information on our website whlch can be used by survivors and others to find additional services such as counselling. Wlthln Cls'ters, when responding to emails and phone calls we continue to hlghllght the existence of addilional services so that individuals have the widest choices open to them. Advocacy: Increasingly we are finding that many of our members, whether they Ilve in Hampshire or elsewhere, require advocacy or empowerment in addillon to emolional support. Currenlly this is an under resourced area and will need sustainable fundlng If we were to promole it as a service. C,1 S.'ter We are currently undertaking the lask on a case by case basis, which is very much dependent on how timelpeople resources allow, and continue to signpost to other services that might be more appropriate geographically or have requlred specific skill sets. Hidden Harm Podcasts: During the reportlng year upon there was continued interest In the podcasts which can be accessed via our website htl s'.Ilwww.clsters.or .ukl odcastsnewsletterssuNivors- voiceslthe-hidden-harm- odcastsl We have a list of other topics which have yet to be developed into new podcasts, which have been suggested by our key beneficiaries and colleagues, HA Tolly's Tool Kit (a self-help resource) Durlng 2023124 we have continued with the development of a part NHS England funded resource. Whilst other products do exist elsewhere, none capture the reallty of being a female-born victimlsurvivor of sexual abuselrapelexploitation wilhin a family environment. This unique resource is being created by an exceptional team of individuals with lived experience. and the participants in the pilot phase are also providing feedback which is Page 11 of 16
Cls'ters further enhancing the product. Work is ongoing Into the nexl financial year (without Ihe benefit of a further grant) as it Is taking longer lo finallse, not least because of the enriched content belng created by not only the development leam, but also pilot partlclpants. Feedback extract from participants in the Toolkit Pilot Phase: "I was surprised at how much I do find helpful and didn't re811se until I wrote it all down" "Underslanding my resilience and why I have struggled with this for so long has helped me lo realise I negd to be kinder to myself, as I didn't have anyone lo show me or be a positive influ8nce" "This has been helpful to enable me to break down all my experiences into smaller sections rather Ihan gelling oVeh91M8d wilh too many memories and feelings" "Window of Tolerance (WOT) was explained a lot better than mental health services did. It makes a lot of sense to help with slress" "Less apprehensive and avoidant" "It's made me realise I need to do more mindfulness to help keep me in the WOT. When I fluctuate I think I need to give myself some brealhing space" (Reflections) "Easy to follow. Great session. Easy lo understand. 'What surprised me Is the realisation I don't care enough for myself/prioritise my own wellbeing" "It is good to undersland whal is h8pp&ning to me. l am working on developing a good routine of scanning my body" "Getting beller at noticing if l am in a child or adult state. Makes me feel hopeful that Ihings are moving foard, "It's surprising how well simple things work if I can remember to do them" "I have more of a sense of relief and calm after re81ising I have coping strategies" Conference On 121h October 2023 we hosted an 'in-person' conference at the Holiday Inn, Eastleigh, Hampshire, UK. The event was organised and delivered primarily by our team of individuals with lived experience of the core issue under discussion i.e. sexual abuse of female children within a family environment. In addltlon to presenters wlth Ilved experlence, from within Cls'ters Membership, we were joined by external presenters.. Kate Davies CBE, Director of Health and Justice, Armed Forces and Sexual Assault Services Commissioning, NHS England PaBe 12 of 16
cis'te Anna Glinski, Deputy Dlrector (Knowledge and Practice Development) Centre of Expertise on Child Sexual Abuse Lorna Jane O'Doherty, Professor of Abuse, Trauma and Health, Coventry University A grant from Hampshire and low Community Fund provided a major financlal contribution towards the event, and we were appreclallve that their CEO, Jacqui Scott, gave the opening presentation. Though fewer attendees than we were used to prior to pandemlc, Irustees made a decision to proceed. Delegate feedback supported Ihis decision, as they stated that they valued not only the content, but also its physical nalure as a refreshlng change from 'on- line,. However, trustees will be mindful that whilst in-person events are able to provide dynamic settings and networklng, 'On-line' options are more altractive to organisations who prefer staff to access cheaper training with no travel costs. Feedback extract from dele ates who allended the rofessionals conference 12110123 "Really enjoyable event- Face-2-Face helps everyone. Venue well organised" NHS Commissioner °Absolutely brilliant, everyone introduced themselves and were really good in sharing experiences" MOD Vicliin support "Fantastic organisation for the day." NHS SARC "The whole day was really insightful and a great learning opportunity. The openness was amazing." Statutory Children s Specialist Sen/ice '[ felt inspired by the Lived Experience presentations. It highlighted that there Is a need for further training and development of services" NHS Commissioner "Very engaglng, open and honest., Slatutory Children's Specialisl Services "All speakers conlrlbuted to my learning. Very useful update re NHS, great to hear about the research projects, reminders from Gillian always reassuring and great to hear about Tolly'sToolkit - look forward to receiving more informalion., Tlierapisl "All excellent and helpful. Learnt something valuable from each. Good balance of policylresearchlfrontline experienceslNalional perspective., CEO Voluntary Seclor Specialist Service "All presenters have been excellent. Have very much enjoyed the nference and found It very Informative." Ambulance Sernice "To encourage others to ask the question if appropriate. Mandy, Gillian and Julles presentations I thought were brilliant., Witness Support "It was inspiring to see professlonals and our survivor community working as equals, presenting key issues and explaining them in a language that was accessible to all." Trustee, CIS ters 'In our sector, Cls'ters presents the reality that behind the words 'incest suNivor' is a real person. and that they are so much more than this tille and that we need to acknowledge and affirm the whole person and not limit them to Ihat aspect of thelr life" Coiinsellor Specialisl Sexual Violeiice aild Abuse Seclor Page 13 of 16
CIS'te C,1 S.'ter From Cls'ters - as a community: Messages to Funders from Members (i.e. seryice users) From Marie, who joined in 2021.. As suNivors of sexual abuse within our family, as chlldren, we live as dark Isolated secrets Ihal society sees as 'iGk'. I had to wait for over forty years before I felt safe lo talk and that was only possible wilh the emolional support of Cls'ters. Sexu81 abuse is Complex, and sociely needs to understand how Gommon il is and how to improve safeguarding. From Louise, who joined in 2016.. 88ing part of CIS ters, led and delivered by females wilh lived experience has helped m8 so much. I have previously been supported by other charities for survivors, but Ihere is nothing quite like CIS ters. 11 is unique and a lifeline. From Alex, who joined in 2023.. Unless you have experienced sexual abuse as a child, where th8 offender is part of your family, you will never really understand Ihe terror, shame and loneliness that you feel as a child and still as an sdult. The impact on your life is everlasting. The past cannot be changgd. To be part of Cls'ters and then to attend the weekend workshop made ma feel heard, it validated my feelings. il gave me courage and it made me feel as if I belong. The feeling of being cared for, about. is so powerful, Unable to have a normal childhood cause so much hardship in n7y life. Even as an adult the suffering still conlinued. Being able to connect with other female suryivors of sexual abuse within a family, is invaluable - and il enables you to let go of all that you try to forget on a day lo day basis. Cls'ters helps people like me. and I hope you can see that too. From Caitlin, who joined in 2021.. If you are not a suNivor of sexual abuse as a child, wilhin 8 family, I cannot even begln to make you understand whal il means lo be surrounded by people 'like me, and especially being set NOT in a thgrapeutic/Glinical selting- but wheTr we are free to share in laughter, tears, joy and sadn8ss. and learning (such as the Window of Tolerance, a model from Dan Siegel to help gain emotional resilience). Maybe if you have ever experienced feeling isolated and then finding your Yribe, you may understand. Being a suNivor and getting to share a beautiful female only safe space wilh other female survivors is Ihat Ilmes a million. In 2023 1 arrived at the weekend workshop with depression and left without depression and it hasn't been back since, Such is the power of a deep connection and being seen and loved, as a member of the Community which is Cls'ters. Page 14 of 16
CIS len If I have a blip during the year. I know I can emall the office and someone wlll respond. So far I haven't needed to do that. 88ing part of Cls'ters means Ihal I belong. You may think funding Ihe weekend supports us, the suNivors, and you would be correct. But in helping our healing, our resllience, you also conlribute to a ripple effect which touches Ihe lives of those around us, as Individuals. Many suNivors, like me, have been drawn into healthcare professions. Prior to my allending the 2023 resldential I had niany episodes of illness due to mental and physical health. l am still not 'fixed'. I never will be but I have had no further absences from work due to menlal health. When funders/others invest in supporting survivors, through Cls'ters, you are helping a group of amazing and resilient people who when helped to be well can do amazlng things. It helped me lo connect with not only delegates (who are all members of Cls'ters) but also the team members who are 'like me, too i.e. females with lived experience who are (like me) members of CIS lers who now 'help others,. As someone who has previously spent (elsewhere) many hours In every therapy I could lry, and engaged in anylhlng rese8r¢h said would be good for my well-being I can honestly say that weekend offered by Cls'ters to members. is Ihe most heallng thing I have ever done. Section Five: Consultancylcommissions We continue to be part of a number of national, regional and local consullative forums (stalulory and non-statutory) including those that are cross government, such as the Advisory Group (administered by NHS England) seeking to improve services for victims of sexual assault and abuse. Section Six: Acknowledgements We wish to give thanks to the countless individuals and organisations for the exceptional emolional and financial support we have received during 2023-2024. It has been a difficult year in a variety of ways. Set up in 1995, our focus for nearly 30 years Is to do what we can (nationally) to emotlonally support adult blological females who were victims of sexual abuse as children within a familial setling, from our small centre based in Hampshire. Our lived experience peer support is a key part of our approach, and this extends to ensuring that our trustees Include an equal if not higher ratio of individuals with lived experience. As a small charity we are largely reliant upon others that we meet, to create pathways and be facililative,. to see beyond the label of'a suNivor' and see that 'thls person, is so much more than that label. Survivors are emotionally alert to the way in which others respond to them. When our team members with lived experience say to a member of the publiclolhers "l am a survivol, the vulnerabllity of Ihe survivor is open to being judged. Time has shown us that il takes a special kind of person to reply'how can I help?" Pa8e 15 of 16
Cls'lers Durlng the recent financial year and in thg pasl we have had many examples of socielallprofessional's responses that lacked the sensilivily that is needed. BUT we have also been warmed and encouraged by the way in which other Individuals and professlonals (across sectors) have stepped towards us, offered help and support, and been part of ourjourney and that many continue to be parl of the 'friends of, support system. Wlthout such help and support (emotlonal, not only financlal) we would not be able to remaln open. All of our trustees give their personal tlme to help and support this small unique charity which has itself changed and evolved over the past 3 decades. In a world that Is ever more challenging and which continues to present mountalns to climb, the professionalism and abilily of our trustees is critical to our sustainability. Our thanks are extended to trustees (past and present), Section Seven: Declaration The trustees declare that they have approved the trustees, report above: Signed on behalf of the charity's trustees (as at thls date): Slgnalures Full Names Samantha Richley In Role as Chair, Trustees Gillian Finch In Role as a Trustee Date 191h August 2024 19th August 2024 PaEe 16 of 16
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