Company registration number.. CE018434
Charity registration number.. 1184771
Healthwatch City of London
{A charitable incorporated organisab'onl
Annual Report and Financial Statements
for the Year Ended 31 March 2025
MG Group (Professional Services) Limited
Chartered Accounlanls
166 College Road
Harrow
Middlesex
HA1 18H

Healthwatch City of London
Contents
Reference and Adminislralive Details
Trustees, Report
2to10
ststemenl of Trustees, Responsibilities
Independent Examinerfs Report
12
Statement of FinancAal Activities
13
Balance Sheet
14
Statement of Cash Flows
15
Noles lo the Financial Statements
16to26

Healthwatch City of London
Reference and Administrative Details
Trustses
Ms Gail Marie Beer (Chairl
Francis Stevenson ITreasurer
Lynn Slrolher
Malcolm Waters
Sonja Judith Guy-Briscoe
Associate Board Members
Stuart Mackenzie
Janet Porter
Dr Cynlhia White
Staff Team
Rachel Cleave. General Manager
Liesa Sandt. Communications alld Engagement Officer
Caillan Barrow, Volunteer and Projects Olficer
Reglstered Offlce
Portsoken Community Centre
20 Little Somerset Street
London
E1 8AH
Cornpany Reglstratlon Number CE018434
Charlty Reglstratlon Number
1184771
Bankers
National Westminster Bank PIC
250 Bishopsgale
London
EC2M 4AA
Independenl Examlner
Gavin Fernandes FCA, CTA
MG Group (Professional Services) Limited
Ch8rtered Accountants
166 College Road
Harrow
Middlesex
HA1 1BH
Page 1

Healthwatch City of London
Trustees. Report
The ITUStees present the annual report together with the financial slalemenls of the charitable
incorporated organisalion for the year ended 31 March 2025.
structure. governance and management
Description of thg Charity's Trusts
Type ol Governlng Document: Constitution adopted on 11th July 2019.
How the Charity Is constituted.. Healthwatch City of London I"HWCoL"} is a Charitable
Incorporated Organisation whose only voting members are tts charity Iruslees.
Trustee $ele¢tion method: Tnjslees afe appointed for an initial term of four years by a resolution
passed at a properly convened meeting of the charity Iruslees. All trustees are expected lo provide a
CV and are interviewed by the Board.
Supportlng Governance Actlvitles:
Trustee Appolntments.. All Trustees give their lime volunlarity- As a charity Injslee, each Trustee is
entitled lo be reimbursed from the property of HWCOL or may pay out of such property reasonable
expenses properly incurred by himl her when acting on behalf of HWCOL. On appointment new
Trustees receive a copy of the constitution. a copy of the lalesl annual report and slalement of
accounts. and staff handbook.Trustees are directed to read all HWCOL'S polic¢es, including ils
decision-making Policy.
DBS Checks: In accordance with HWCOL policy. all volunteers and staff must undergo Disclosure
and Barring checks lo enable them to carry out enter and view activities relating to health and social
care services. These checks are carried out on commencement of employment. or in the case of
volunteers, on appointment. HWCOL uses an approved service provider to carry out these checks.
Tralnlng: Trustees are expected the make use of Heatthwalch England training modules and Charity
Commission guidance to keep up to date with legal and regulatory requirements relevanl to the
discharge of their governance responsibilities.
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Healthwatch Clty of London
Trustees. Report
Objectlves and artlvltles
The objectives and activities of HWCOL are govemed by its Constitution, the contractual obligations
which it has undertaken lo ils main commissioner, the City of London Corporation, and the licence
granted by Healthwalch England.
Summary of the objects of the charity set out in ils governing document:
HWCOL'S Constitution provides that the objects of the charity are the advancement of Health and
Social Care by=
lal providing information and advice to the public about local Heatth and Social Care services.
(bl making the views and experience5 of members of the public known to Health and Social Care
providers and commissioners.
Icl enabling local people lo have a voice in the development, delivery. improvement. and equality of
access lo local Heatth and Social Care services and facilities and.
(dl providing training and the development of skills for volunteers and the wider wmmunity in
understanding. scrulinising. reviewing. and monitoring local Health and Social Care services and
facilities.
SUMMARY OF THE MAIN ACTIVITIES UNDERTAKEN FOR THE PUBLIC BENEFIT IN RELATION
TO THESE OBJECTS
HWCOL was awarded the contract to deliver Heallhwatch seNices for the City of London in
September 2019. The contract was awarded for an initial Ihree-year period, with the option lo extend,
one year al a lime, for a further two years. 11 was agreed in September 2022 that the contract would
be extended for one year to September 2023, and agreement was subsequently reached on a final
one-year extension to September 2024.
In September 2024 HWCOL was awarded a new contract for a Ihree-year period lo August 2027, with
the potential to extend for a fijrther two years to August 2029.
In planning HWCOL'S activities for the year 2024125. the Trustees kept in mind al their meetings both
the Charity Commission's guidance on public benefit and the objectives of the charity.
During 2024125, HWCOL monito￿0 how Health and Social care Services were providing their
services. The small team closely monitored the effeeliveness of the Integrated Care System, including
the Inlegraled Care Board, the Integrated Care Partnership, the Shoreditch Park and City Primary
Care Ne￿Ork IPCNI and the Shoredilch Park and City Neighbourhood, seeking to ensure that they
are responsive lo the needs of and engage with City residents.
Page 3

Healthwatch City of London
Trustees, Report
HWCOL listened lo patients, concems regarding the inlroduction of the new appointment booking
system al the Neaman Practice Ithe only GP'S practice based in the City of London) and made good
progress in the resolution of these concems through focus groups and a Patient Panel on the subject.
Heatthwatth have a legal power lo visit heamh and social care services lo see them in actton. These
visits are called Enter and View visits and their purpose is to collect evidence of what works well and
whal could be improved lo make people's experiences beller. This year HWCOL, ￿rrIed out a visit lo
the Cardiology Department al St Bartholomew's Hospital and produced a report with
recornmendations (referred to in more detail below). HWCOL also visited the Neaman Practice bul the
report Was not published in the timeframe of this return.
HWCOL held eight Patient Panels on areas which residents told us were of most concern to them. The
topics covered were.. 111 medicines management. 121 understanding diabetes, {31 mental health and
social isolats'on, 141 the provision of cardiopulmonary resuscitation ICPRI training with the London
Ambulance SeNice, 151 the City of London Health and Wellbeing Strategy, 161 the Sexual and
Reproductive Health Strategy, 171 the Special Educational Needs and Disabilities {SENDI Strategy
and18) Adutt Social Care Strategy.
Monthly newsletters were produced lo ensure that City Residents had the most up lo date information
from across Health and Social care in the City. HWCOL updated ils website on a regular basis.
disseminating important patient information. In 2024125, HWCOL produced 12 newsletters, including
one informing residents of the opening hours of healthcare facilities and pharmacies during the festive
period. HWCOL also held two Board meetings in public as well as holding ils Annual Public Meeting
and Annual General Meeting, a Health Mela event. a Health in the City Day and 8 Christmas party to
which the public We￿ invited.
During 2024125, HWCOL carried out the following project for the benefit of the public:
Dlgltal Apps: A help or a HSndrance? Understanding and accesslng dlgltal healthcare apps
This year HWCOL undertook a focused research project in response lo concems from residents
regarding their experiences when accessing NHS SeNices digitally. As heaKh providers increase their
use of digital technology to deliver and support their services, the number of apps and platforms
patients have to use has rapidly increased. without the support ngeded for patients to navigate them.
Our report found that many residents felt confused and frustrated when allempting to use these apps.
The project mapped digital technologies in use across North East London Hospitals and GPS,
assessed what was on offer. how they worked and how easy they were to use.
Our key findings were:
1 } there is a lack of accessibility for patients and carers,
21 the number of different apps and digital platforms which service users need lo have to aceess their
healthcare remains unclear, and
31 there is a lack of language and disability options
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Healthwatch City of London
Trustees. Report
These findings were sel out in our report, which was provided to Chief Information Officers and Digital
leads from across the North East London Integrated Care System INEL ICSI. The report was
acknowledged by the CIO of the ICS. who is using the recommendations and suggestions in new
policies he will be introducing and in furtherance of his uttimate goal lo ensure consistency across
digital applications lor all NHS p8tients in the ICS.
Barts Heatth NHS Trust Cardiology Department Enter and View Report
HWCOL undertook an Enter and View visit to the cardiology departmenl based at St Bartholomew's
Hospital.
The visit focused on the administrative teams and processes within the department and on patient
communication. The team interviewed both staff, the management team and patients during the visit,
with a pre-visil survey being Ca￿led out to enable patients lo tell us their concems.
The three key recommendations from the report focused on the need for..
11 Consistency of systems used across the department
21 Consistency of letter templates and patient infomalion
31 Publication of wailing times for available appointments
The report was sent to David Curran, Director of nursing at St Bartholomew's Hospital. who
acknowledged these recommendations. The re￿mMendatIOnS in the report have been adopted not
only in the cardiology department at St B8rtholomew's Hospital bul also in outpatients departments
acTOSS Barts Health NHS Trust hospitals.
Patlent Advice and Liaison Sorrfice {PALSI,' A revlew of PALS servlces avallable to Clty of
London Residents
HWCOL undertook a project lo look al PALS provision across those health servtces which City
iesidents access. The project looked al how easily PALS can be located, accessed and contacted for
patients. and sought to give providers some insight into the user's experlen¢e.
The three key recommendations focused on the need for-.
1) Standardising the navigation process lo gel to the PALS webpage on each servlce providerfs
website.
2) User-friendly and consistent language lo ensure PALS advice is as accessible as possible.
3) Developing downloadable leaflets that provide detailed inlolmation, including translations and easy
lo read versions.
The report was sent to all CEOS of the service providers who currenuy host a PALS service.
Homerton Healthcare NHS Foundation Trust have used the ￿pOrt lo improve their PALS service after
discussions with the Chair of the Trust.
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Healthwatch City of London
Trustees. Report
SUMMARY OF THE MAIN ACHIEVEMENTS OF THE CHARITY DURING THE YEAR
During 2024125 HWCOL used a wide range of approaches to gain insights about the experiences of
local users of Health and Social Care services. The channels of communication used included phone,
email, webfomi though the website. social media and virtual meetings of wmmunity groups and
forums lo reach a broader group of residents. workers, and students:
HWCOL worked with Ihe City of London to ensure that HWCOL'S newsletters and bulletins were
available Ihrough all the City Corporation's communication channels. including newsletters to
residents of City-owned estates. estates, websites and business healthy communications.
HWCOL increased ils use of social media including X (previously Twtterl Inslagram and Facebook
to reach out to the local community.
HWCOL'S newsletters and communication reached up to 2,000 people over the yeÈr. providing
up-lo-date information on Health and Social Care provision and public health campaigns. During the
year there were over 13,500 visits to the website and HWCOL'S social media communications reached
950 followers, providing up-to-date messages=
from providers of heatth ServI￿S to the City. including Barts Heallh,
from City and Hackney and national public health campaigns,
. from North East London ICS.. and
aboLrt HVVCOL'S own aclivilies.
HWCOL is committed lo tsking additional steps lo obtain the views of people from diverse
backgrounds who may not be heard by Health and Social Caie decision-makers. In partnership with
NHS North East London and Heallhwatch Hackney, HWCOL hosted a Heallh Mela Day to promote
slayng well and warm in Winter. The event was aimed primarily at our Bangladeshi community. Over
40 people, predominantly females. attended the event, which raised awareness of both Healthwalch
and the local services available to the Portsoken Community.
HWCOL also held a successful Health in the City Day wtth over 100 local residents from across the
City attending. Hosted at the Golden Lane Community ￿ntre, the event was attended by two of the
partners from the Neaman Practice and representatives from health and community services across
North Easl London. including the NEL Cancer Alliance, Diabetes UK, City Advice, the Older Persons
reference group, the Together Beller programme, the Social Prescribing team and City Carers. The
ovenl raised awareness for local residents of local health and social care serVI￿S available from
charities and other providers.
HWCOL conb'nued its series of patient panels. designed to enable residènts to come together to talk
aboijt their experiences of health and social care and share ideas for improvements. Each session
had around 15 residents in attendance, which allowed for open discussion and questions lo be asked
of the PTofessionals. Many of the sessions assisted the City of London Corpora110n lo constjlt on its
health and social care strategies by giving it a platform lo engage with residents and seNice
users.The panels covered the following topics..
Page 6

Healthwatch City of London
Truslees. Report
Medicines management.
Understanding diabetes.
Mental health and social isolation,
Strategy consultations on the City of London Health and Wellbeing Strategy,
Sexual and Reproductive Health Strategy,
The Special Educational Needs and Disabilities ISENDI Strategy
Adult Social Care Strategy.
Cardiopulmonary resuscitation {CPRI training with the London Ambulance.
Board meetings in Public included the following..
Annual Public Meeting and Annual General Meeting.
In October, HVVCOL held its Annual General Meeting with Mary Durcan, Chair of the City of London
ealth and Wellbeing Board. and Dr Sue Mann, National Clinical Director for Women's Health and
lead for women's health in City and Hackney. The topics covered during the meeting were the NHS
Big Conversation inilialive. access to footcare, digital exclusion and accessibility of services in the
City. The 35 residents who allended were able lo direcl questions to Councillor Durcan. Dr Mann and
to members of HWCOL'S Board. HWCOL gave an overyiew of the previous year's achievements and
was able to check the relevance of the objectives which il has sel for the upcoming year. Local
service providers also had stslls lo talk to residents al)oul their services. Residents were able to talk
to Age UK, Imago, City Advice, Department of Children Services and Gloji.
Board meeting in Public
In April, Dr Sandra Husbands and the City and Hackney Public Health team joined the Public Board
meeting lo present their Annual Report and lo take questions from Ihe audience.
Representlng rosldents. workers, and Students.
During 202415. HWCOL represented City residents on the followlng boards and committees. and
attended meetings to ensure that residents, interests are represented and that their voice is heard..
Neaman Pra¢tl¢e Patlent Participatlon Group IPPGI
The group discusses the services delivered by Practice. and how improvements can be made for the
benefit of patients. HWCOL asked the Neaman Pfaclice lo widen the membership of the PPG,
following which the Practice has advertised the group mor& widely via the City of London's social
media and via their own website.
North East London Integrated Carg Board
NHS North East London is responsible for planning and commissioning heath serviees across NEL to
meet the population's nee(Ss, making sure all parts of the Eocal health system work effectively
together. HWCOL has attended meetings of the board to ensure that the needs of the people of the
City are recognised and listened to and that the Cills voice is not lost amongsl the wider NEL
population.
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Healthwatch Clty of London
Trustees. Report
Clty of London Health and Wellbeing Board
This board aims lo align the Citvs approach lo the NHS Outcomes Framework. the Adult Social Care
Outcomes Framework and the Public Health Outcomes Framework through improving the integration
of services - positively influencing the heahh of everyone who lives and works in the City, enabling
them to live healthily, preventing ill health developing, and promoting strong arld empowered groups
of individuals who are motivated to drive positive change within their communities and businesses.
HWCOL raises the issues that are of concem to residents in these meetings and reports back to the
Board on the issues il has received from the community.
Hoatth and Soclal Car¢ Scrutlny Cornmlttee
This committee fuifils the City's health and social care scrutiny role in proactively seeking infomiation
about the performance of local health and care services and institutions. challenging the infomialion
provided to it by commissioners and providers of healthcare services and lesling this information by
drawing on different sources of intelligence. HWCOL has a seat on this committee.
Int?grated Care Comrnunications and Engagement Enabler Group
This group supports and facilitates effective engagement with key stakeholders in the ICS and
voluntary sector in the City of London and Hackney. The group gives HWCOL the opportunity lo
express a view on the effectiveness of the communications from the ICS lo residents and helps lo
shape those messages. 11 gives HWCOL a vote in the projects funded by the group lo improve patient
access to services.
City and Hackney Safeguarding Adults Board
This committee oversees the discharge of the City of London's and Hackney's responsibilities for
safeguarding those adults who have been identified as requiring support and protection. HWCOL
raises any safeguarding issues that il has been alerted lo and monitors historical concems to ensure
that they are properly addressed, enabling slatulory requirements to be mel.
City of London Adult Safeguardlng Sub4ommltteo
This committee oversees the discharge of the City of London's responsibilities for safeguarding those
adults who have been identified as requiring support and protection. HWCOL'S role on this Board is to
ensure that the voice of the City residents is heard, and that their interests are prolecled.
North East London Integrated Care BoaTd Healthwatch Meetlng
This meeting is attended by the Chair of the NEL Integrated Care Board and represenlalives from the
different Healthwatch organisalions across NEL. The meeting focuses on resident involvement and
insight gathered by NEL Heallhwalch. This gives HWCOL direct access to the Board of the ICS, which
allows the team to raise any issues directly. 11 also gives an opportunity to have open discussions on
areas that need improvement, project work. and on any concems HWCOL have.
City and Hackney Health and Care Board
The purpose of the Board is lo consider the best interests of service users and residents in City and
Hackney, when taken as a health and care system as a whole.
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Healthwatch City of London
Trustees. Report
Shoreditch Park and City Neighbourhood Forum
The Neighbourhood forum brings together residents, representatives of voluntary sector organisations
and providers of health. education, and care services in the Shoredilch Park and City Neighbourhood.
to work together on what matters to local people and address health inequalities. Forums are held on
Tegular basis which are advertised vi8 HWCOL social media and newsletters. HWCOL attends these
forums lo ensure that projects fijnded by the Neighbourhood indude C(ty residents, and that those
services that are available are showcased in the Forum.
Flnancial review
HWCOL'S primary source of funding is the money received through the contract with the Clty of
London Corporation for the provision of a Heallhwalch in the City of London. As slated above. the
conlracl was awarded for an initial three-year period, with the option lo extend. one year al a lime, for
a further two years. 11 was agreed in September 2023 that the contract would be extended for
second and final year until September 2024. A new contract was signed in September 2024 for the
continued provision by HWCOL of a Heahhwalch setvice for an initial three- year period.
The payments received from the City of London Corporation during the year ended 31 March 2025
amounted lo 8 total of £93.200. That sum was paid in part under the final extension of the original
contract and in part under the new contract Additional funding was provided lo carry out any agreed
assignments during the period.
HWCOL'S total income for the year ended 31 March 2025 was £98.200. which included grant income
in the sum of £93,200 from the City of London Corporation. HWCOL also received fvnding from NHS
Northeast London for resident engagement in the sum of £5,000.
Total expenditure during the year was £91,182.
The assets of HWCOL as of 31 March 2025 consisted of £100,451 cash al bank, debtors of £529 and
tangible fixed assets of £1,380. Creditors falling due within one year were £11,612.
The balance of funds at the gnd of thg year was as follows..
Unre$trScted funds
General- £814
Designated- £0
Total unre$tri¢ted funds. £814
Restrictod fund$- £89,934
ReseNe pollcy
HWCOL'S rèserves policy is lo maintain a reserve which is sufficient to cover the estimated costs of
Carr￿n9 Out its committed expenditure in the promotion of health, social care, and community
engagement for a period of two months in the event of an unforeseen delay in payment of HWCOL'S
grant from the Corporaliofi of London and to provide a cushion against unforeseen expenditure in
delivering its eonlr8Ct with the Corporallon of London.
HWCOL'S policy on ils restricted and unrestrieled funds is tr) have enough funds to cover al least three
months of ils operations costs. In making this policy. the potential risks which may be encountered by
HWCOL have been considered as well as the funds required to cover such risks. In the current year
the balance of unreslricled and reslricled funds in the sum of £90,748 is sufficient to cover such risks.
Page 9

Healthwatch City of London
Trusteas. Report
Rlsk statement
HWCOL trustees in producing the annual accounts have considered the major risks lo which the
charity is exposed arkd satisfied themselves that systems or procedures are established lo manage
those risks. The trustees acknowledge that they have an ongoing responsibility lo identify and
manage the risks fa￿d by the charity, and have sought to discharge this responsibility by.
lal preparing a risk register which identifies the main risks to the Chartty and itemises the actions lo be
taken lo mitigate each of those risks, and
(bl the Iruslees regulaty reviewing the risk register al closed board meetings of the charity.
The main financial risk lo the charity is loss of Grant funding from the City of London Corporation.
Publlc benefit
The Trustees have referred to the guidance contained in the Challty Commission's general guidance
on public benefit when reviewing the Trust's aims and objectives and in planning ils future activities. In
particular, the Trustees consider how planned activities will contribute lo the aims and objectives that
have been sel.
The annual report was approved by the trustees of the charity on
behalf by:
2710112026
and signed on its
Ms Gail Marie Beer
Chair and Trustee
Francis Stevenson
Trustee
Page 10

Healthwatch City of London
Statement of Trustees. Responsibilities
The Iruslees are responsible for preparing the Iruslees, report and the financial slalemenls in
accordance with the United Kingdom Accounting Standards (United Kingdom Generally Accepted
Accounting Praelicel and applicable law and regulations.
The law applicable lo charities in England and Wales requires the trustees to prepare financial
statements for each financial year which give a true and fair view of the slate of affairs of the charity
and of ils incoming resources and application of resources. including ils income and expenditure, for
that period. In preparing these financial statements. the trustees are required to..
Se￿¢1 suitable a¢counting policles and apply them consislenlly..
observe the methods and principles in th8 Charities SORP-
make judgements and estimates that are reasonable and prudent..
stste whether applicable UK Accounting Standards have been followed. subject lo any material
departures disclosed 8nd explained in the financi81 statements.. and
prepare the financial statements on the going concern basis unless it 15 inappropriate to presume
that the charity will continue irs operation.
The trustees are responsible for keeping adequate accounting records that are sufficient lo show and
explain the charity's transactions. and disclose with reasonable accuracy at any time the financial
position of the charty, and enable them lo ensure that the financial statements comply with the
Charities Act 2011, the Charity {Accounts and Reports) Regulations 2008 and the provisions of the
Conslilulion. They are also responsible for safeguarding the assets of the charity and hence for taking
reasonable steps for the prevention and detection of fraud and other irregularities.
Approved by the trustees of the charity on '
and signed on ils behalf by.
Ms Gail Marie Beer
Chair and Tnjstee
Francis Stevenson
Trustee
Page11

Healthwatch City of London
Independent Examinerfs Report to the trustees of Healthwatch City of London
I report lo the charity trustees on my examination of the accounts of the charity for the year ended 31
March 2025 which are set out on pages 13 10 26.
Respective Te5ponslbllitles of trustees and examiner
As the charity's trustees of Healthwalch City of London you are resporisible for the preparation of the
accounts in accoTdance with the requirements of Ihe Charities Act 20111.the 2011 Acl'l.
Having satisfied myself that the accounts of Heallhwalch City of London are not required lo be audited
undef section 144121 of the 2011 Act and are eligible for independent examination, I report in respect
of my examination of your charity's accounts as carried out under section 145 of the 2011 Act. In
carying out my examination I have followed the Directions given by the Charity Commission under
section 145151{bl of the 2011 Acl.
Independent examiner's statement
I have completed my examination. I confim that no matters have come to my attention in connection
with the examination giving me cause to believe..
1. accounting records were not kept in respect of Healthw8tch City of London as required by
section 130 of the 2011 Act- or
2. the accounts do not accord with those records., or
3. the accounts do nol comply with the accounting requirements of the Charities (Accounts and
Reportsl Regulation 2008 other than any requirement that the accounts give a 'true and fair vieyl
which is not a matter considered as part of an independent ex8minalion', or
4. the accounts have not been prepared in accordance with the methods and principles of the
Slalement of Recommended Practice for accounling and reporting by charities applicable lo
charities prepartng their accounts in accordance wlh the Financial Reporting Standard
applicable in the UK and Republic of Ireland {FRS 1021.
I have no ¢on¢erns and have come across no other matters in connection with the examination to
which attention should be drawn in this report in order to enable a proper understanding of the
accounts to be reached.
Gavin Femandes FCA. CTA
MG Group (Professional Services) Limited
Chartered Accountants
166 College Road
Harrow
Middlesex
HA1 1BH
Date..
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Healthwatch Clty of London
Statement of Financial Activities for the Year Ended 31 March 2025
(Including Income and Expenditure Account and Statement of Total
Recognised Gains and Losses)
Unrestricted
fund$
Restri¢ted
funds
Total
2025
Note
Income and Endowments from:
Charitable activities
98.200
98.200
Total income
98,2(10
98.200
Expenditure on:
Raising furbds
Charitable activities
{4,9031
86,219
14.9091
86.273
54
Total expenditure
Net {expenditureyincome
Net movoment in funds
60
91.122
91.182
60
7,078
7,018
1601
7,078
7,018
Re¢on¢lllation of funds
Total funds brought forward
Total funds carried forward
874
82,856
83,730
13
814
89,934
90,748
Unreslrlcted
funds
Restrlcted
funds
Total
2024
Note
Income and Endowments from:
Donations and legacies
104,192
104,192
Total income
104,192
104.192
Expendlture on:
Raising funds
Charitsble aclimties
1241
219
{4,0571
70.862
14.0811
71.081
Totsl expenditure
243
74,919
75,162
Net {expenditurellincome
Net movement in fijnds
243
29,273
29,030
12431
29,273
29,030
Reconclllatlon of funds
Total funds brought forward
Total fvnds carried forward
1,117
53.583
54.700
13
874
82.856
83,730
All of the charity's activities derive from continuing operations during the above tsvo periods.
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Healthwatch City of London
(Registration number: CE018434)
Balance Sheet as at 31 March 2025
2025
2024
Note
Fixed assets
Tangible assets
1,380
Current assels
Debtors
Cash at bank and in hand
10
529
100.451
33.181
60,949
100,980
94,130
Creditors: Amounts falllng due within one year
11
11.612
10,400
Net current assets
89,368
83,730
Net assets
90,748
83,730
Funds of thg Charity:
Rostricted funds
89,934
82,856
Unrestricted income funds
Unreslricled funds
814
874
Total funds
13
90.748
83,730
For the financial year ending 31 March 2025 the charity was entitled to exemption from audit under
section 144{21 of the Charities Act 2011.
The Iruslees acknowledge thelr responsibilities for complying wllh the Tequlrement of the 2011 Act
with respect of accounting records and preparation of the accounts.
The financial statements on pages 12 to 25 were approved by the trustees. and aulhorised for issue
on and signed on their behalf by..
Ms Gail Marie Beer
Chair and Trustee
Francis Stevenson
Trustee
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Healthwatch City of London
Statement of Cash Flows for the Year Ended 31 March 2025
2025
2024
Nole
Cash Ilows from operatlng a￿1vItieS
Nel cash income
7,018
29,030
Adjustments to cash flows from non4ash Items
Depreciation
60
243
7.078
29,273
Worklng Capital adjustments
Decreasellincreasel in debtors
Increase in creditors
10
32,652
1.212
133.181)
7,487
Net cash flows from operating activities
Cash flows from invgsting actlvities
Purchase of tangible fixed assets
Net increase in cash and cash equiv81ents
Cash and cash equivalents at 1 Aprll
Cash and cash equivalents at 31 March
40,942
3,579
1,440
39,502
3,579
60,949
57.370
100,451
60,949
All of the cash flows are derived from continuSng operation$ during the above ￿ periods.
Page 15

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
1 Charity status
The charity is a charitable incorporated organisation, incorporated in England and Wales .
The address of its registered office is-
Portsoken Community Centre
20 Little Somersel Street
London
E18AH
These financial statements were aulhorised for issue by the trustees on
271Q112O26
2 Accountlng pollcles
Summary of signiflcant accounting poli¢ie$ and key accountlng estimates
The principal a￿OuntIng policies applied in the preparation of these financial slalements are set OL51
below. These policies have been consistently applied to all the years presented, unless otherwise
staled.
statement of compliance
The financial stslernenls have been prepared in accordance with Accounting and Reporting by
Charities.. Statement of Recommended Pradice applicable lo charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS
1021 (effective 1 January 20191- (Charities SORP IFRS 10211, the Financial Reporting Standard
applicable in the UK and Republic of Ireland IFRS 1021. They also comply with the Charities Act 2011.
Bas15 of preparatlon
Healthwatch City of London meets the definition of a public benefit entity under FRS 102. Assets and
liabilities are initially recognised at historical cost or transaction value unless othe￿iSe staled in the
relevant accounting policy notes.
The accounts are presented in GBP rounded to £1.
Golng ¢on¢ern
The Iruslees have considered the charitys ability lo continue as a going concem for 8 period of at
least IMelve months from the date of approval of these financial stslements.
In making this assessment, the trustees have noted recent Government announcements regarding
potential fijlure changes lo the stalulory framework for Healthwalch organisalions in England. As at
the date of approval of these financial stalemenls, no le9islalive changes have been enacted and the
charity continues lo operate in line with its existing statutory duties and funding arrangements.
The charity is funded primarily through commissioning arrangemenls with the local authority, which
remain in place. Based on the charills Qu￿ent financial position, forecast income and expenditure,
and available reserves. the Iruslees consider that the charity has sufficient resources lo continue its
operations and meet ils liabilities as they fall due.
Accordingly, the tru51ees consider it appropriate lo prgpare the financial statements on a going
concern basis.
Page 16

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
Income
All income Is recognised once the charity has entitlement to the income, it is probable that the income
will be received and the amount of the income re￿1vable can be measured reliably.
Glfts In klnd
Gifts in kind are recognised in different ways dependent on how they are used by the charity..
{il Those donated for resale produce income when they are sold. They are valued at the amount
actually realised.
(ill Those donated for onward transmission lo beneficiaries are induded in the Statement of Financial
Activities as incoming resources and resoLrrces expended when they are dislribuled. They are valued
at the amount the charity would have had to pay lo acquire them.
{iiil Those donated for use by the charity itself are included when receivable. They are valued al the
amount the charity would have had lo pay to acquire them.
Donated services and facilities
Where services or facilities are provided to the charity as a donation that would nomially be
purchased from our suppliers, this benefit is included in the financial slalemenls al il's fair value
unless it's fair value cannot be realiably measured. then at the cost lo the donor or the resale value of
goods that are lo be sold.
Expenditure
Expendilure is recognised once there is a legal or constructive obligation to make a payment lo a third
party. il is probable that settlement will be required, and the amount of the obligation can be measured
reliably. Expenditure is classified undef the following adivity headings..
Costs of raising funds relate lo the costs incurred by the charity in inducing third parb'es lo make
voluntary contributions tr) it, as well as the cost of any activities with a fundraising purpose
Expenditure on charitable activits'es includes the costs of engagement undertaken lo further the
purposes of the charity and the associated support costs
Other expenditure represents those items not falling inlo any other heading
Governance costs
Govemance costs include those costs associated with meeting the constitutional and stalulory
requirements of the charity and include ils audit fees and other costs linked to strategic management
of the charity. These are allocated as foltows=
Cost of raising funds - 10¥.
Health, social care and community engagement - 900/0
Page 17

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
Allocation of support costs
Resources expended are allocated to the particular aclivsty where the cost relates dlrectly lo that
activity. However, support costs. being cost of overall direction and administration of each aclivily,
comprising the staff salary is apportioned on the basis of eslimaled staff bme attributable lo each
activily, as follows..
Cost of raising fvnds- 3./.
Heamh. social care and community engagement- 90¢A
Govemance cost . 7(1tty
Other overhead costs are charged according to the specifiG use of the facilities which as per best
estimate is as follows=
Cost of raising funds - 10Yo
Health. social care and community engagement - 90Y.
Taxatlon
The charity is exempl from corporation tax as all ils income is charitable and is applied for charitable
purposes.
Tangiblg fixed assets
Depreciation cosls are allocated lo activities on the basis of the use of the related assets in those
activities. Assets are reviewed for impairment if circumstances indicate their Carr￿n9 value may
exceed their nel realisable value and value in use.
Depreciatlon and amortlsatlon
Depreciats'on is provided at rates calculated lo write down the cost of each asset to ils estimated
residual value over its expected useful life. The depreciation fates in use are as follows..
Asset class
Computer equipment
Depreclatlon method and rate
25 /0 on straight line method
Trade debtors
Trade debtors are amounts due from customers for merchandise sold or services performed in the
ordinary course of business.
Trade debtors are ￿cOgnised Inilialty 8t the transaction price. They are subsequently measured al
8mortised cost using the effective interest method, less provision for impairment. A provision for the
impairment of trade debtors is established when there is objective evidence that the charity will not be
able lo collect all amounts due according lo the original terms of the receivables.
Cash and cash equlvalents
Cash and cash equivalents comprise cash on hand and call deposits. and other short-term highly
liquid investments that are readily convertible to a known amount of cash and are subject to an
Insignificant risk of change in value.
Page 18

Healthwatch City of London
Notes to the Financlal Statements for the Year Ended 31 March 2025
Trade creditors
Trade creditors are obligations lo pay for goods or services thal have been acquired in the ordinary
ourse of business from suppliers. Accounts payable are classified as current liabilities rf the charity
does not have an uncondib'on81 right. at the end of the reporting period, to defer selllemenl of the
redilor for at least twelve months after the reporting dale. If there is an unconditional right to defer
settlement for at least twelve months after the reporting date, they are presented as non-current
Trade creditors are recognised initially at the Iransaetion price and subsequently measured at
amortised wst using the effective interest method.
Fund structure
Unreslricled income funds are general funds that are avaiEable for use al the trustees. discretion in
furtherance of the objectives of the charity.
Designated funds are unrestricted funds sel aside for specifi¢ purposes at the discretion of the
trustees.
Restricted income funds are those donated for use in a particular area or for specific PLtrposes. the
use of which is reslricled lo that area or PLsrpose.
Flnanclal instruments
The charity only has financial assets and financial liabilities of a kind that qualify as basic financial
inslrumenls. Basic financial instruments are initially recognised at transaction value and subsequently
measured at their settlement value with the exception of bank loans which are subsequently
measured at amortised cost using the effective interest method.
Publlc beneflt entlty
Heallhwatch City of London ￿nStituteS a public benefit entity as defined by FRS 102.
3 Income from charitable activities
Restricted
funds
Total
2025
Total
2024
Grants received from City of London Corporation
Funds received - NHS Northeast London
Received from Public Heatth Community Champion
Ne￿Ork
93,200
5,000
93.200
5,000
92.722
10,000
1,470
98,200
98.200
104,192
Page 19

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
4 Analysls of expendStures
Charitable
Actlvlty
Health, soclal
care.
communlty Governance
engagement
costs
Cost of
raising
funds
Support
cost5
Total
2025
FOT current year
Staff costs Inole 71
Accountants fee
Legal and
professional fees
Telephone and
Inlemel
Consultancy
Insurance
Printing. slalionery
and subscriptions
Entertainment-1 OOYO
Business
Sundry
IT domain hosting.
service and
maintenance
Travelling
Hall hire
Advertising
Depreciation
1.953
59.670
4,641
4.200
66,264
4,200
250
250
1,651
1.651
1,231
608
1.231
1.913
1,913
266
73
266
73
4,273
234
7.488
2.671
60
4,273
234
7,488
2,671
60
1.953
1.924
1.032
59.670
17,313
10.322
19,237
119,2371
91.182
Support cost
Governance cost
10,322
4,909
86.273
91,182
Page 20

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
Charitable
Activity
Health, so¢ial
caro.
cornmunity Govemance
engagement
¢osts
Cost of
raislng
funds
Support
osts
Total
2024
For prfor year
Staff costs (note 71
Accountants fees
Legal and
professional fees
Telephone and
internet
Consultancy
Printing. stationery
and subscriptions
IT domain hosting,
service and
maintenance
Depreciation
Advertising
Travelling
Hall hire
1,645
49.349
3,838
3.110
54,832
3.110
70
70
2.724
2,724
483
483
898
898
1,391
244
2,329
65
9,016
1,391
244
2,329
65
9,016
1,645
1.667
769
49,349
15.000
6,732
7.501
16,667
116.6671
75.162
Support costs
Govemance costs
17.5011
4.081
71.081
75.162
Page 21

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
5 Net Incomlngloutgoing resources
Nel incoming resources for the year include-.
2025
2024
counting & independent examination fees
Depreciation of fixed asselg
3,360
60
3,110
243
6 Trustees remuneratlon and expenses
No Iruslees, nor any persons connected with Ihem. have received any femuneration from the charity
during the year.
No trustees have received any reimbursed expenses or any other benefits from the charity during the
year.
7 Staff costs
The aggregate payroll costs were as follows..
2025
2024
staff costs during the year were:
Vvages and salaries
Social security cosls
Pension costs
Other staff costs
65,022
208
1,034
53.765
744
323
66.264
54,832
The monthly average number of persons lincluding senior management team) employed by the
charity during the year expressed as full lime equivalents was as follows=
2025
2024
No
Number of staff
No employee received emoluments of mora than £60,000 during the year12023'. £Nill.
The lolal employee benefits of the key management personnel of the charity were £Nil12024= £Nill.
8 Taxation
The charity is a registered charity and is therefore exempl from taxation.
Page 22

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
9 Tanglble fixed assets
Computer
equipment
Total
Cost
At 1 April 2024
Additions
3.035
1,440
3.035
1,440
At 31 March 2025
4,475
4.475
Dgpreciation
At 1 April 2024
Charge for the year
At 31 March 2025
3,035
60
3,035
60
3,095
3,095
Net book value
Al 31 March 2025
1,380
1.380
Al 31 March 2024
10 Debtors
2025
2024
Trade debtors
Prepayments
33.181
529
529
33,181
11 Credltors: amounts falllng due wlthln one year
2025
2024
Trade creditors
Accruals and deferred income
Other taxation and social security
Pension - Employerfs contribution
793
10,443
141
235
7.704
2,040
489
167
11,612
10,400
Page 23

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
12 Penslon and other schemes
Defined contrlbutlon pension scheme
The charity operates a defined contribution pension scheme. The pension cost charge for the year
represents conlribulions payable by the charity lo tho scheme and amounted to £1,03412024..£7441.
13 Funds
Balance at
1 April
2024
Balance at
31 March
2025
Incoming Resources
resources
expended Transfers
Unrestrlcted funds
General
18741
60
18141
Restricted funds.. Health.
social care and community
engagement
82,856
98,200
91,122
89,9341
Total funds
83,730
98.200
91,182
90,748
Balance at
31 March
2024
Balance at 1
prll 2023
Incomlng
resources
Re$ourcgS
expgndod
Unrestrl¢ted funds
General
18741
243
18741
Designated
243
Total unrestrlded funds
{1,1171
243
1874)
Reslricled funds: Health, social
eare and community engagement
53.583
104.192
74.919
82.856
Total funds
54.700
104,192
75,162
{83,730
Purposes ol restrlcted funds
Grant from City of London Corporations is lo cover eosts of core services provided by the charity
which are:
Heamh, social care services and community engagement.
Page 24

Healthwatch City of London
Notes to the Financlal Statements for the Year Ended 31 March 2025
14 Analysls of net assets botwgen funds
Unrestricted
funds
Total funds
at 31 March
2025
Restricted
funds
General
Tangible fixed assets
Cuffent assets
Current liabilities
1,380
100,166
11.612
1.380
100,980
11,612
814
Total net assets
814
89,934
90,748
Unrestrided
funds
Total funds
at 31 March
2024
Reslricted
funds
General
Current assets
Current liabilities
94.130
10,400
94.130
10.400
Total net assels
83.730
83,730
Page 25

Healthwatch City of London
Notes to the Financial Statements for the Year Ended 31 March 2025
15 Analysis of net funds
At 31 March
2025
At 1 Apfll 2024 Cash flow
Cash at bank and in hand
60.949
39,502
100,451
60,949
39,502
100,451
At 31 Ma￿h
2024
At 1 Aprfl 2023 Cash flow
Cash at bank and in hand
57,370
3.579
60,949
57.370
3,579
60.949
16 Capitsl commitments
The Charity had no operating lease or capital commitments at the yeaf*nd.
17 Related party transactions
There are no related party transactions to disclose for the year.
18 Non-ad}ustlng events after the flnanclal per5od
After the reporting dale of 31 March 2025, the UK Governmenl announced proposals lo review and
refomi the statutory arrangements for Healthwalch organisalions in England as part of wider heatth
and social care reforrns. These proposals include potential changes to the way Heallhwalch functions
are delivered in the future, subject to the development and enaclment of primary legislation.
As at the dale of approval of these financial stalemenls, no legislation has been enacted and
Healthwalch City of London continues to operate under its existing slalutory framework and
contractual arrangements. Accordingly, these proposals have been treated as a non-adjusting event
after the reporting period. and no adjustment has been made lo the financial stalemenls. The trustees
will ￿ntinUe lo monitor developments as further information becomes available.
Page 26