## **Concern Cymru** 

Registered Charity Number 1182469 

## **Receipts & Payment Account and Statement of Assets & Liabilities under Part 8 of the Charities Act 2011 for the period of 12 months ending December 31st 2021** 

|**Receipts:**<br>_(a) Voluntary Sources_<br>Client donations<br>Church gifts<br>Other donations<br>Income tax recovered<br>_(b) Income from Assets_<br>Bank interest<br>_(c) Schools' Counselling Contract_<br>St Teilo's High School<br>_(d) Miscellaneous Receipts_<br>Fund Raising<br>Room Hire<br>Prepayment for Training Fees<br>Sundry income<br>Coronovirus Job Retention Scheme<br>**Total Receipts**<br>**Payments:**<br>_(a) Direct Charitable Expenditure_<br>Salaries, Staff expenses<br>Schools' counselling counsellor fees<br>Operation of counselling premises<br>Support of counselling service<br>Administration<br>Training and information<br>_(b) Other Expenditure_<br>Fund raising costs<br>Publicity<br>Retirement/memorial gifts<br>**Total Payments**<br>Surplus/(deficit) for the year before transfers<br>Transfers (Surplus training fees returned to general<br>**Surplus/(deficit) for the year after transfers**<br>Balance brought forward<br>**Balance carried forward**|Note<br>2<br>3<br>4<br>5<br>6<br>7|2020<br>**General**<br>**Fund**<br>**Designated**<br>**Funds**<br>**Restricted**<br>**Funds**<br>**Total**<br>Total<br>Training<br>Courses<br>Croeserw<br>Service<br>£<br>£<br>£<br>£<br>£<br>1,940<br>-<br>-<br>**1,940**<br>250<br>3,174<br>-<br>-<br>**3,174**<br>1,747<br>17,708<br>-<br>-<br>**17,708**<br>49,599<br>955<br>-<br>-<br>**955**<br>439<br>0<br>-<br>-<br>**0**<br>1<br>7,000<br>-<br>-<br>**7,000**<br>5,900<br>456<br>-<br>-<br>**456**<br>88<br>-<br>-<br>-<br>**-**<br>180<br>2,450<br>-<br>**2,450**<br>950<br>-<br>-<br>-<br>**-**<br>-<br>5,772<br>**5,772**<br>10,794<br>37,004<br>2,450<br>-<br>**39,454**<br>69,948<br>**2021**|
|---|---|---|
||8<br>9<br>10<br>11<br>12<br>13<br>14|19,263<br>-<br>-<br>**19,263**<br>21,704<br>7,740<br>-<br>-<br>**7,740**<br>5,070<br>11,251<br>-<br>2,166<br>**13,417**<br>6,635<br>1,121<br>-<br>-<br>**1,121**<br>672<br>1,049<br>-<br>1,000<br>**2,049**<br>116<br>-<br>1,056<br>6,334<br>**7,390**<br>800<br>-<br>-<br>-<br>**-**<br>-<br>-<br>-<br>-<br>**-**<br>965<br>-<br>-<br>-<br>**-**<br>-<br>40,424<br>1,056<br>9,500<br>**50,980**<br>35,962|
||fund)|(3,420)<br>1,394<br>(9,500)<br>**(11,526)**<br>33,986<br>1,500<br>(1,500)<br>**-**<br>-<br>(1,920)<br>(106)<br>(9,500)<br>**(11,526)**<br>33,986|
|||35,886<br>650<br>11,430<br>**47,966**<br>13,980<br>**33,966**<br>**544**<br>**1,930**<br>**36,440**<br>47,966|
||||
|**STATEMENT OF ASSETS AND LIABILITIES AT 31 DECEMBER 2021**<br>**ASSETS:**<br>Bank and cash balances:<br>Debtors<br>Furniture and fittings (insured value)<br>**LIABILITIES:**<br>Creditors||Note<br>**2021**<br>2020<br>**£**<br>£<br>15<br>**36,440**<br>47,966<br>16<br>**2,933**<br>1,333<br>**12,500**<br>12,500<br>17<br>**3,906**<br>4,133|



## **Purpose of Funds:** 

a)   Designated funds hold monies received and spent in connection with counselling training courses provided by Concern Cymru. Surplus monies remaining after the completion of each course are transferred back to the general fund. 

b)   Restricted funds hold the income and expenditure associated with grants made to Concern Cymru for specific purposes. 

_Concern Cymru - Accounts  2021 Page 1 of 3_ 



## **NOTES TO THE ACCOUNTS:** 

## **1. Basis of accounts:** 

These accounts have been prepared on a 'receipts and payments' basis in accord with the Statement of Recommended Accounting Practice: Accounting and Reporting by Charities (SORP 2005), UK Accounting Standards and the Charities Act 2011 

## _**Receipts:**_ 

|**2. Donations and other income:**<br>Transferred from Cardiff Concern<br>Friends<br>Gift Aided<br>Other<br>Counsellors<br>Gift Aided<br>Other<br>In Memorium gifts<br>Grants (restricted)<br>Ffynon Oer<br>Windfarm<br>Benefit<br>-<br>People's<br>Health Trust<br>-<br>Llynfi Afan<br>-<br>National Lottery<br>-<br>Charitable trusts<br>Arrbarron<br>Trust<br>10,000<br>Hebron Hall<br>500<br>Cardiff YMCA<br>(1910)Trust<br>James<br>Williams Trust<br>1,100<br>**3. Income tax recovered:**<br>From Gift Aid donations<br>Small Donation scheme<br>**4. Bank interest:**<br>CAF Gold Account<br>HMRC interest<br>**5. Fund Raising:**<br>Collection Boxes<br>Events (Cambrensis Concert)<br>Sales<br>**6. Training Fees**<br>Reflective practice course fees<br>Level 1/2 course fees<br>Level 3 course fees<br>CBT course fees<br>**7. Sundry income**<br>Private use of photocopier<br>Utilities commission|**2. Donations and other income:**<br>Transferred from Cardiff Concern<br>Friends<br>Gift Aided<br>Other<br>Counsellors<br>Gift Aided<br>Other<br>In Memorium gifts<br>Grants (restricted)<br>Ffynon Oer<br>Windfarm<br>Benefit<br>-<br>People's<br>Health Trust<br>-<br>Llynfi Afan<br>-<br>National Lottery<br>-<br>Charitable trusts<br>Arrbarron<br>Trust<br>10,000<br>Hebron Hall<br>500<br>Cardiff YMCA<br>(1910)Trust<br>James<br>Williams Trust<br>1,100<br>**3. Income tax recovered:**<br>From Gift Aid donations<br>Small Donation scheme<br>**4. Bank interest:**<br>CAF Gold Account<br>HMRC interest<br>**5. Fund Raising:**<br>Collection Boxes<br>Events (Cambrensis Concert)<br>Sales<br>**6. Training Fees**<br>Reflective practice course fees<br>Level 1/2 course fees<br>Level 3 course fees<br>CBT course fees<br>**7. Sundry income**<br>Private use of photocopier<br>Utilities commission|_2020_<br>_General_<br>_Designated_<br>_Restricted_<br>_Total_<br>_Total_<br>3,003<br>**3,003**<br>12,841<br>360<br>-<br>-<br>**360**<br>320<br>2,365<br>-<br>-<br>**2,365**<br>2,559<br>380<br>-<br>-<br>**380**<br>150<br>-<br>-<br>-<br>**-**<br>20<br>-<br>-<br>-<br>**-**<br>1,000<br>**-**<br>-<br>-<br>**-**<br>12,159<br>11,600<br>-<br>-<br>**11,600**<br>20,550<br>_2021_|
|---|---|---|
||||
|||17,708<br>-<br>-<br>**17,708**<br>49,599|
|||924<br>-<br>-<br>**924**<br>368<br>31<br>-<br>-<br>**31**<br>72|
|||955<br>-<br>-<br>**955**<br>439|
|||0<br>-<br>-<br>**0**<br>1<br>-<br>-<br>-<br>**-**<br>-|
|||0<br>-<br>-<br>**0**<br>1|
|||124<br>-<br>-<br>**124**<br>88<br>332<br>**332**<br>-<br>-<br>-<br>-<br>**-**<br>-|
|||456<br>-<br>-<br>**456**<br>88|
|||-<br>-<br>-<br>**-**<br>-<br>-<br>800<br>-<br>**800**<br>950<br>-<br>1,200<br>-<br>**1,200**<br>-<br>-<br>450<br>-<br>**450**<br>-|
|||-<br>2,450<br>-<br>**2,450**<br>950|
|||-<br>-<br>-<br>**-**<br>-<br>-<br>-<br>-<br>**-**<br>-|
|||-<br>-<br>-<br>**-**<br>-|
||||
|**_Payments:_**<br>**8. Salaries and staff expenses:**<br>Director Salary<br>Director expenses<br>Director Pension/N.I.<br>Administrator Salary/Fees<br>Counsellor fees /expenses<br>**9. Operation of counselling premises:**<br>Rent/Rates<br>Cleaning<br>Energy<br>Supplies,equipment and safety<br>Repairs/Refurbishment<br>Building and contents insurance||_2020_<br>_General_<br>_Designated_<br>_Restricted_<br>**_Total_**<br>_Total_<br>14,828<br>-<br>-<br>**14,828**<br>14,402<br>-<br>-<br>-<br>**-**<br>-<br>266<br>-<br>-<br>**266**<br>246<br>4,048<br>-<br>-<br>**4,048**<br>6,887<br>120<br>-<br>-<br>**120**<br>170<br>_2021_|
|||19,263<br>-<br>-<br>**19,263**<br>21,704|
|||7,392<br>-<br>54<br>**7,446**<br>3,712<br>-<br>-<br>-<br>**-**<br>-<br>1,224<br>-<br>-<br>**1,224**<br>705<br>1,787<br>-<br>2,112<br>**3,900**<br>1,445<br>363<br>-<br>-<br>**363**<br>305<br>484<br>-<br>-<br>**484**<br>468|
|||11,251<br>-<br>2,166<br>**13,417**<br>6,635|



_Concern Cymru - Accounts  2021 Page 2 of 3_ 



## **NOTES TO THE ACCOUNTS (cont'd)** 

## _**Payments: (cont'd)**_ 

|**10. Support of counselling service:**<br>Liability and accident insurance<br>Association fees and subscriptions<br>DBS Checks<br>Counselling Telephone<br>Books and resources<br>**11. Administration:**<br>Bank Charges<br>Internet<br>Postage, stationery<br>Photocopying<br>**12. Training and information:**<br>External courses/conference fees, expenses<br>Course teaching and accreditation fees:<br>Supervision<br>Level 3<br>Level 1/2<br>CBT<br>College Partnership Fees<br>Other training resources<br>**13. Fund Raising costs**<br>Promotional pens<br>**14. Publicity:**<br>Media advertising<br>Counselling service publicity printing/postage|_2020_<br>_General_<br>_Designated_<br>_Restricted_<br>**_Total_**<br>_Total_<br>320<br>-<br>-<br>**320**<br>293<br>269<br>-<br>-<br>**269**<br>269<br>25<br>-<br>-<br>**25**<br>12<br>508<br>-<br>-<br>**508**<br>98<br>-<br>-<br>-<br>**-**<br>-<br>_2021_|
|---|---|
||1,121<br>-<br>-<br>**1,121**<br>672|
||148<br>-<br>-<br>**148**<br>66<br>891<br>-<br>1,000<br>**1,891**<br>50<br>10<br>-<br>-<br>**10**<br>-<br>-<br>-<br>-<br>**-**<br>-|
||1,049<br>-<br>1,000<br>**2,049**<br>116|
||-<br>-<br>-<br>**-**<br>-<br>-<br>1,374<br>**1,374**<br>-<br>-<br>1,360<br>**1,360**<br>-<br>-<br>-<br>1,800<br>**1,800**<br>500<br>-<br>-<br>1,500<br>**1,500**<br>-<br>-<br>300<br>**300**<br>300<br>1,056<br>-<br>**1,056**<br>-|
||-<br>1,056<br>6,334<br>**7,390**<br>800|
||-<br>-<br>-<br>**-**<br>-|
||-<br>-<br>-<br>**-**<br>-|
||-<br>-<br>-<br>**-**<br>-<br>-<br>-<br>-<br>**-**<br>965|
||-<br>-<br>-<br>-<br>965|



## _**Assets and liabilities:**_ 

|**_Assets and liabilities:_**||
|---|---|
|**15. Bank and cash balances:**<br>CAF Cash Account<br>CAF Gold Account<br>PayPal Account<br>Cash in hand<br>**16. Debtors**<br>Payments due for schools contract<br>Unclaimed tax on gift aid donations<br>**17. Creditors**<br>Training courses - tutor and accreditation fees<br>Office service charge (estimate)<br>Office rent|_2020_<br>_General_<br>_Designated_<br>_Restricted_<br>**_Total_**<br>_Total_<br>32,242<br>544<br>1,930<br>**34,716**<br>46,964<br>1,002<br>-<br>-<br>**1,002**<br>723<br>-<br>-<br>**723**<br>-<br>-<br>-<br>**-**<br>-<br>_2021_|
||33,966<br>544<br>1,930<br>**36,440**<br>47,966|
||2,933<br>-<br>-<br>**2,933**<br>1,333<br>-<br>-<br>-<br>**-**<br>-|
||2,933<br>-<br>-<br>**2,933**<br>1,333|
||500<br>**500**<br>2,400<br>-<br>-<br>**2,400**<br>2,400<br>1,006<br>**1,006**<br>1,733|
||3,406<br>500<br>-<br>**3,906**<br>4,133|



_**Accounts  prepared by**_ 


_**Michael B. Rees (Treasurer), January 2022**_ 

**The accounts and statement of assets and liabilities set out on pages 1 to 3 relating to the year ending 31st December 2021 are as approved by the trustees.** 

**Signed:** _**Stuart Gerrish (Chair)**_ 

**Date:** 4[th] April 2022 

_Concern Cymru - Accounts  2021 Page 3 of 3_ 




## **Independent examiner's report on the accounts** 

**Section A                        Independent Examiner’s Report** 

> **Report to the trustees/** Concern Cymru **members of On accounts for the year** 31[st] December 2021 **Charity no** 1182469 **ended (if any) Set out on pages** 1 to 3 (remember  to include the page numbers of additional sheets) 

I report to the trustees on my examination of the accounts of the above charity (“the Trust”) for the year ended 31/12/2021 

**Responsibilities and** As the charity trustees of the Trust, you are responsible for the preparation **basis of report** of the accounts in accordance with the requirements of the Charities Act 2011 (“the Act”). 

I report in respect of my examination of the Trust’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination, I have followed the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act. 

## **Independent examiner's statement** 

I have completed my examination.  I confirm that no material matters have come to my attention in connection with the examination which gives me cause to believe that in, any material respect: 

- accounting records were not kept in accordance with section 130 of the Act or 

- the accounts do not accord with the accounting records 

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in order to enable a proper understanding of the accounts to be reached. 

* _Please delete the words in the brackets if they do not apply._ 

|**Signed:**<br>**Name:**<br>**Relevant professional**<br>**qualification(s) or body**<br>**(if any):**<br>**Address:**||6th June 2022|
|---|---|---|
||||
||Sylvia I. Whitehead||
||||
||||
||||
||46 Bryn Terrace||
||Aberdare||
||CF44 8RA||
||||



1 

**October 2018** 

**IER** 



**Section B Disclosure** Only complete if the examiner needs to highlight matters of concern (see CC32, Independent examination of charity accounts: directions and guidance for examiners). 

**Give here brief details of any items that the examiner wishes to disclose** . 

2 

**October 2018** 

**IER** 




## **Trustees' Annual Report for the period** 

|**Trustees' Annual Report for theperiod**|**Trustees' Annual Report for theperiod**|**Trustees' Annual Report for theperiod**|**Trustees' Annual Report for theperiod**|**Trustees' Annual Report for theperiod**|**Trustees' Annual Report for theperiod**|**Trustees' Annual Report for theperiod**|**Trustees' Annual Report for theperiod**|
|---|---|---|---|---|---|---|---|
|**From**|Period start date|||**To**|Period end date|||
||Day<br>**01**|Month<br>**01**|Year<br>**2021**||Day<br>**31**|Month<br>**12**|Year<br>**2021**|



## Section A                        Reference and administration details 

**Charity name Concern Cymru** 

**Other names charity is known by Registered charity number (if any)** 1182469 **Charity's principal address** 

Regal House Gelligaer Lane, Cathays Cardiff **Postcode CF14 3JS** 

## **Names of the charity trustees who manage the charity** 

|1<br>2<br>3<br>4<br>5<br>6<br>7<br>8<br>9<br>10<br>11<br>12<br>13<br>14<br>15<br>16<br>17<br>18<br>19<br>20|**Trustee name**|**Office (if any)**|**Dates acted if not for whole**<br>**year**|**Name of person (or body) entitled**<br>**to appoint trustee(if any)**|
|---|---|---|---|---|
||Mr Stuart Gerrish|Chair|||
||Mr Michael Rees|Treasurer|||
||Mrs Sheila Stephen||||
||Mrs Anna Hartt||||
||Mr Peter Knight||||
||Miss Siobhan Walters||From March 2021||
||Mrs Camilla Owen||From June 2021||
|||||Appointed by invite of trustees|
||||||
||||||
||||||
||||||
||||||
||||||
||||||
||||||
||||||
||||||
||||||
||||||



**Names of the trustees for the charity, if any, (for example, any custodian trustees)** 

|**Name**|**Dates acted if not for whole year**|
|---|---|
|None||



**March 2012** 

**TAR** 

1 



**Names and addresses of advisers (Optional information)** 

|**Type of adviser**|**Name**|**Address**|
|---|---|---|
|**Bankers**|CAF Bank Ltd|25 Kings Hill Avenue, Kings Hill, West Malling, Kent<br>ME19 4JQ|
|**Independent Examiner**|Mrs Sylvia I. Whitehead|46 Bryn Terrace, Aberdare, CF44 8RA|
||||



## **Name of chief executive or names of senior staff members (Optional information)** 

Director:   Mr Russell Walters 

## **Section B                 Structure, governance and management** 

## **Description of the charity’s trusts** 

Constitution registered by Charity Commission for England and Wales, March Type of governing document 14[th] 2019 (eg. trust deed, constitution) Charitable Incorporated Organisation How the charity is constituted (eg. trust, association, company) Appointed by trustees Trustee selection methods 

- (eg. trust, association, company) 

   - (eg. appointed by, elected by) 

## **Additional governance issues (Optional information)** 

You **may choose** to include additional information, where relevant, about: 

- policies and procedures adopted for the induction and training of trustees; 

- the charity’s organisational structure and any wider network with which the charity works; 

The charity is managed by a board of trustees who set the overall strategy for the operation and development of the organisation.  In this they are assisted by a management committee consisting of the director, treasurer and four senior counsellors. This committee, through the director, also oversees the day to day operation of the service. 

All trustees and counsellors working with the charity hold current DBS checks. 

Concern Cymru is affiliated to the Association of Christian Counsellors (ACC) and operates under the code of ethics of that organisation. 

- A system of policies and codes of practice is in place that together with the code 

-  relationship with any related of ethics mentioned above, are designed to manage the inherent risks involved 

- parties; in counselling.  These are reinforced by the high standards of initial and ongoing 

-  trustees’ consideration of training required to be undertaken by counsellors, and by continuous major risks and the system supervision.  The charities possible financial exposure to professional or public and procedures to manage liability is covered adequately by insurance. them. 

## **Section C                    Objectives and activities** 

The objects of Concern Cymru are: 

**Summary of the objects of the charity set out in its governing document** 

- the advancement of health for the public benefit by providing counselling to people with mental and emotional needs, together with 

- the advancement of education for the public benefit by providing accredited training and professional development for counsellors. 

**March 2012** 

**TAR** 

2 



**Section C (cont’d)      Objectives and activities** 

||**Objectives and activities**|
|---|---|
|**Summary of the main activities**<br>**undertaken for the public**<br>**benefit  in relation to these**<br>**objects (include within this**<br>**section the statutory**<br>**declaration that trustees have**<br>**had regard to the guidance**<br>**issued by the Charity**<br>**Commission on public benefit)**|In considering the operation and activities of Concern Cymru, the Trustees give<br>due regard to the Charity Commissions guidance on public  benefit.<br>Counselling is a well proven and approved technique for addressing a wide<br>variety of mental, emotional and spiritual needs. Talking therapy is approved and<br>provided by the National Health Service with the anticipation that patient's<br>symptoms will be alleviated by counselling.<br>Concern Cymru provides public benefit by mobilising the time and expertise of<br>Christian volunteer counsellors in South Wales to provide a service to<br>supplement the state talking therapy provision which is increasingly overloaded<br>and unable to meet demand. It’s main activity is to provide free counselling to<br>any person in need of such a service. A wide range of problems can be addressed<br>and a number of counselling models are used, depending on the nature of the<br>presenting case.  Counselling is primarily carried out face to face by our<br>voluntary, trained counsellors at our counselling rooms at Cathays, Cardiff and at<br>a number of other centres in the South Wales area.<br>In order to make our services known as widely as possible, we maintain contacts<br>with local GP Health Centres, social services, local community health<br>organisations and support services, so that these organisations can refer people<br>who may benefit from our services to us.  Our services are also advertised<br>through local media and our web site.<br>It also aims to provide public benefit by increasing the number of qualified<br>counsellors available in the community.  This is achieved by organising and<br>running accredited training courses in counselling skills, together with specialised<br>in house courses for counsellors to promote continuous professional<br>development.  These courses and seminars are open to anyone with counselling<br>interests and not only those who work with Concern Cymru.<br>We also provide the opportunity for students studying for counselling degrees or<br>diplomas at local universities and colleges, to work with us. This enables them to<br>build up the necessary number of practice hours required for their courses.<br>Restrictions imposed by the Covid ‐19 pandemic severely affected our ability to<br>carry out many of our normal activities in our usual manner, primarily because of<br>restrictions placed on face to face meeting.  To maintain a service required our<br>operation to be delivered totally on‐line. Pre‐pandemic, none of our services<br>were delivered on‐line so the service had to adapt to a major change in its<br>operation in a very short time.<br>A library of counselling and other relevant books and resources is maintained to<br>provide information and encourage counsellors to develop their skills.|



## **Additional details of objectives and activities (Optional information)** 

You **may choose** to include further statements, where relevant, about: 

- policy on grantmaking; 

Concern Cymru is grateful to the volunteers, who give their time freely to counsel our clients and also to study and improve their counselling skills. Without them Concern Cymru would not be able to function in its present format where no compulsory charge is made to clients for counselling. 

- policy  programme related investment; 

- contribution made by volunteers. 

**March 2012** 

**TAR** 

3 



**Section D                       Achievements and performance** 

## **Summary of the main achievements of the charity during the year** 

As for most charities and businesses, 2021 has been a very turbulent and uncertain year for Concern Cymru.  Changes in Covid regulations caused the abandonment of a number of attempts at reopening our premises to restart face to face counselling, so the main emphasis in the first part of the year has been counselling via video or telephone call.  Our premises eventually re‐opened for face‐to‐face counselling in September 2021. **Trustee  Changes** Concern Cymru first registered as a C.I.O in 2019.  It was formed out of an existing, unincorporated charity, Cardiff Concern, that had operated since 1991.  One of the Trustees’ main reasons for changing the charity to a C.I.O, was hopefully to encourage younger people to take on the role of Trustee.  The unlimited liability placed on Trustees by the unincorporated structure had proved a considerable barrier to Trustee enrolment, and it was hoped the limited liability offered to Trustees under the C.I.O. structure would help in recruiting new and younger trustees.  This was achieved this year when two people, both considerably younger than the existing board with the youngest being 25, agreed to become Trustees.  Between them, as well as a younger viewpoint to our discussions, they will bring a wide experience of supporting disadvantaged and troubled young people, and of HR management in national care charities. **Training to Improve Counsellor Skills and Numbers:** Since the start of lockdowns in March 2020 due the Covid 19 pandemic, our counselling sessions have had to be carried out on line by video call or by telephone, rather than the face‐to‐face methods we would have traditionally used.  Initially this reduced the amount of counselling we could offer because we only had a few counsellors trained in on‐line counselling methods.  To address this we successfully applied to the National Lottery for an emergency community grant of £10,000 to provide additional training and equipment to improve our ability to operate on line.  We received this at the end of 2020, and consequently 2021 has been an intensive in‐house training year. The outcome has been that: ● all our existing 35 counsellors have undergone training in online counselling techniques, ● 7 people have completed courses at NVQ level 1 to 3 in basic counselling skills, including new modules in on‐line counselling.  These are now able to start careers as counsellors and several will join us as trainee counsellors. ● 5 counsellors are improving their counselling skills by undertaking a NVQ level 3 Cognitive Behaviour Therapy course. The grant has also enabled us to fund 4 of our senior counsellors on an external Counselling Supervision course.  They will now be able to supervise our new trainee counsellors, and the larger than normal number of final year counselling degree course students who have applied to work with us to obtain the number of practical counselling hours they require for qualification. **Counselling** 232 people referred to us for counselling in 2021.  By the end of the year, the number of referrals for counselling we were receiving had returned to pre‐ pandemic levels.  New clients are offered the choice of on‐line or The majority of counselling sessions are still carried out on‐line, in spite of us now being able to offer face‐to‐face counselling again.   The majority of new cases now prefer to take the on‐ line session offer, and it is becoming the preferred method for our counsellors. Whether this is a temporary effect whilst there is still a reluctance amongst many people to mix, or will become permanent even after the pandemic crisis, remains to be seen. Our contract to provide counselling to the pupils at a local high school, St Teilo’s Church in Wales High School, has continued through the lockdown.  The school asked us to double the number of counselling sessions we gave to their students from September 2021.  This means we now have a counsellor working at the school 3 days a week throughout the school year.  The need for the increase is driven by the increase in mental health problems being experienced by students, thought to a consequence of the Covid‐19 pandemic. 

**March 2012** 

**TAR** 

4 



## **Section D (cont’d)       Achievements and performance** 

In this year when our staff and volunteers have again been called on to make exceptional efforts to maintain Concern Cymru’s service to the community, we are extremely thankful for the continued prayer and financial support of local churches, clients, friends and private charitable trusts, which has enabled us to maintain the free service we offer.  We are particularly grateful for the generous support of the National Lottery Community Fund, which has enabled us to carry out extensive training and provide additional resources, which have enabled to move rapidly to an on‐line operation, essential to maintain an effective service through the pandemic. 

## **Section E                     Financial review** 

Concern Cymru aims to maintain reserves to cover a minimum of six months’ **Brief statement of the charity’s** operation. This would allow the charity to arrange for an orderly closure **policy on reserves** should funding cease, ensuring that any client undergoing counselling at the announcement of closure would have every chance of their case being brought to a conclusion whilst the charity was still able to operate. There are no funds in deficit **Details of any funds materially in deficit** 

## **Further financial review details (Optional information)** 

|**You may choose to  include**<br>**additional information, where**<br>**relevant about:**<br> **the charity’s principal**<br>**sources of funds**<br>**(including any**<br>**fundraising);**<br> **how expenditure has**<br>**supported the key**<br>**objectives of the**<br>**charity;**<br> **• investment policy and**<br>**objectives including**<br>**any ethical investment**<br>**policy adopted**.|2021 was financially uncertain because many of our income streams<br>continued to be limited, particularly from clients.  However, the<br>continuation of the Government’s Job Retention Scheme through much<br>of the year, enabled us to maintain our 2 paid employees on full salaries<br>for the year.  This was again was made possible by an increased input<br>from our Trustees and the volunteer management team thus allowing<br>our paid employees to be furloughed for a considerable part of the year.<br>Total receipts for the year were £39,454 and payments were £50,980.<br>£3003 off this income came from the transfer of part of the funds of the<br>original charity, Cardiff Concern, to Concern Cymru as was agreed<br>within the application to the Charity Commission for the formation of the<br>Charity.  We also received unrestricted donations from several<br>charitable trusts. These were £10,000 from the Ardbarron Trust Ltd,<br>£1,100 from the James Williams Trust and £500 from the Hebron Hall<br>Trust.<br>Most of the National Lottery grant of £10,000 received in 2020 was<br>spent in this year, enabling a considerable amount of counselling<br>training to be given, and accounts for most of the increase in payments<br>made this year.<br>The total reserves held by Concern Cymru at the end of the year were<br>£36,440.  £33,966 of these reserves were held in the general fund<br>which were sufficient to meet the requirements of the reserve policy<br>above.|
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**March 2012** 

**TAR** 

5 



## **Further financial review details (Optional information) cont’d** 

Most of the charities expenditure is used to rent and operate suitable premises to provide counselling rooms and office accommodation, to provide training, and to pay a part time salary to a director and administrator to oversee the day to day operation of the service. 

Expenditure is also incurred to provide insurance cover to protect our counsellors and the service against professional and public liabilities which may arise. 

No counsellor is paid for counselling services given to Concern Cymru, although occasionally travelling expenses are paid when counsellors have to travel long distances to our counselling centres.  It is also sometimes necessary to hire in professional counsellors to meet particular needs.  It is usually necessary to pay fees for this, but most counsellors we use offer considerably reduced fees for their services. 

## **Section F                     Other optional information** 

The preference for the majority of clients to choose on-line counselling following the pandemic, and consequently most counselling being carried out from home, the majority of our counselling rooms are unoccupied for a large part of the time.  This means we are renting far more room space than we need, and the trustees are examining the possibility of surrendering the lease on our current main office and seeking accommodation that better fits our needs.  This would hopefully result in reduced operating costs. 

## **Section G                    Declaration** 

**The trustees declare that they have approved the trustees’ report above.** 

**Signed on behalf of the  charity’s trustees** 

**Signature (s) Full name(s)** Michael Bernard Rees John Stuart Gerrish **Position (eg Secretary, Chair,** Chair **etc)**[Treasurer ] **Date** 12th September 2022 

**March 2012** 

**TAR** 

6 

