## St Mary’s Contact Centre Annual Report for the Financial year ending 31[st] March 2021 **St Mary’s Contact Centre is registered with the Charity Commission Registration number 1179955** 1 **Principal Office** Norwich Central Baptist Church Duke Street Norwich NR3 3AP **Trustees** Gill Duffy (Chair) John Easton (Treasurer) David Ramsbottom (until September 2020) June Gidney (until September 2020) Rosemary Horbury Helen Bouttell (from September 2020) Eunice Walcott (from September 2020) Katherine Severson **Bankers** CAF Bank 25 Kings Hill Avenue West Malling Kent ME19 4JQ ## **The trustees present their Annual Report the year ending 31[st] March 2021** ## **Structure, Governance and Management** Our Governing Document is the “Constitution for St Mary’s Contact Centre March 2017” Trustee Meetings take place at least 4 times a year. The Charity Trustees are responsible for the oversight of the Contact Centre’s operations, together with the financial and legal aspects of the Charity. We are affiliated to the National Association of Child Contact Centres who audit our policies and procedures. ## **Objectives** The principal objective of Contact Centre is to relieve the needs of children separated from parents and / or other family members through divorce and family breakdown in Norwich and the surrounding area in Norfolk by providing a safe, friendly and neutral environment where children of separated families can spend time with their non-residential parents and sometimes other family members. A secondary objective is to enable the families to reach a point, where suitable, when they can arrange to meet outside of the centre and move on from needing the facility. ## **Activities** 2 In order to achieve the principal objective, which is set out above, the Contact Centre is open on Saturdays, bi-weekly, for parents to meet with the children that do not live with them. The non-resident parent sits at a table with their child(ren) and they have the option of doing activities / games together. Refreshments are also provided. The resident parents are able to stay in a different room and also enjoy refreshments. Some parents use the centre as a venue to meet and the non-resident parent then takes their child(ren) out. We aim to provide a range of games and activities suitable to the different ages of the children. Families can refer themselves via NACCC to the centre but most referrals come via solicitors, CAFCASS or Children’s Services. We employ a Contact Centre Co-ordinator whose role includes: - Receiving applications for use of the centre and interviewing potential customers - Overseeing the running of the centre when it is open and ensuring everything runs smoothly - Co-ordinating the volunteers who help with the running of the centre We have 12 volunteers. They undertake regular training across a number of areas. There are many related training modules, including Domestic Abuse, Understanding Substance Abuse, and Managing Conflict, which are delivered on a three year rolling programme, following the programme provided by NACCC. The volunteers’ activities at the centre include the following: - Helping set up the centre and clear things away - Serving refreshments - Having an oversight of what is happening in the room where the families are meeting, helping with any queries or issues - Welcoming and interacting with the families and supporting the transition from the resident parent to the visiting parent. ## **Families** In the year 2020 – 2021 the Contact Centre was closed for much of the year due to COVID 19, with a brief period of opening for a few weeks before closing again. A number of families made their own arrangements for meeting during COVID and this has enabled them to move on to not needing the centre anymore. This has been a positive outcome from a difficult situation. 8 families were still registered with the centre and referrals were still being made during closure. ## **Financial Review** The Contact Centre raises the funds which it needs to carry on its activities through grant income, application fees and the sale of refreshments. The accounts for 1[st] January 2020 to 31[st] December 2020 are attached to this report. ## **Future Plans** At the end of March there were plans in place for safe re-opening of the centre, ready for when it was permitted. 3 •, CHARITY (OMMISSION FOR ENGLAND AND WALES Independent examinerfs report on the accounts Section A Independent Examiner's Report Report to th• trustaesl members of /7/gK On accounts for tho year ended >1 2&-< Charlty no (if any) / 1 Set out on pages I report to the trustees on my examination of the accounts of the abov8 chafity (Ihe Tnjst") for the year ended R08ponslbllhles and ba818 of report As the charitys trustees, you are responsible for the preparation of the accounts in acc(￿dance with the requirements of the Charities Act 2011 ('the Act-). I report in resFeCt of my examination of th8 Trust's accounts carried Qui under secti¢)n 145 of the 2011 Act and in carrying out my examlnation, I have followed all Ihe apphcable Direclions given by the Charity Commission under seclim 14515)(b) of the Act. Independent rrhe charitys gross incnme exceeded £250,000 and l am qualified to examlnerfs statement undertake Ihe examination by being a qualified member of linsert name of applicable listed body]l. Delete [ l rfnot applicable. I have compt8ted my examination. I confirm ihat no material matters have come to my atlents'on in connection with the examinalion (other than that disdosed below") vthich gives me cause to believe that in. any material respect.. the accounting recor(Is were not kept in accordan￿ v•ith section 130 of the Charities Act; or the accounts did not accord Vlilh the accountlng records; or Ihe accounts dld not ccynpty vlth the appllcable requlrements conceming the form and content of accounts set out in the Charitles (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a Irue and fairf view vthich is not a matter considered as part of an independent examination. I have no conGems and have come across no other matters in connedion the examination to vthith attention should be dravm in this report in order to en ble a proper underslanding of the accounts to be reached. Ihe words in the brackéts If they do not apply. dfjlet Sign•d: D¥t•: 23 Name: Relevant professional qualification(s) or body IER Oct 2018 St Marys Contact Centre Profit And Loss Account For the year ended 31 December 2021 2021 20ZO Income Canteen Receipts Grant Grant BBC Children in Referral Fees 52 3,628 7.2(Kl 8,880 10,080 Cost of sales Purchases -19 -19 10,061 Gross profit 8,880 Expenses Bank charges Data Protection Donation Insurance S3fguarding Stationery and printir Subscriptions Telephone and fax Toys training Wa8es .Icx) -35 -35 -500 -379 -389 -30 42 -252 -453 -122 -111 .4,520 .246 -308 -71 -2.726 -6,053 .4,324 Net profit 2,827 5,737 St Marys Contact Centre Balance Sheet As at 31 December 2021 2021 2020 8ank Barclays CAF Petty cash 9.843 11,181 30 21,054 .577 2,658 30 11,264 21.054 11,264 Creditors Accruals Sundry 4,520 -2,443 -6,963 -6,963 Net assets 14,091 11,264 Capltal account Brought fo Net profil 11,264 2,827 5,527 5,737 14.091 11,264 Total funds 14,091 11,264