## St Mary’s Contact Centre Annual Report for the Financial year ending 31[st] March 2021 **St Mary’s Contact Centre is registered with the Charity Commission Registration number 1179955** 1 **Principal Office** Norwich Central Baptist Church Duke Street Norwich NR3 3AP **Trustees** Gill Duffy (Chair) John Easton (Treasurer) David Ramsbottom (until September 2020) June Gidney (until September 2020) Rosemary Horbury Helen Bouttell (from September 2020) Eunice Walcott (from September 2020) Katherine Severson **Bankers** CAF Bank 25 Kings Hill Avenue West Malling Kent ME19 4JQ ## **The trustees present their Annual Report the year ending 31[st] March 2021** ## **Structure, Governance and Management** Our Governing Document is the “Constitution for St Mary’s Contact Centre March 2017” Trustee Meetings take place at least 4 times a year. The Charity Trustees are responsible for the oversight of the Contact Centre’s operations, together with the financial and legal aspects of the Charity. We are affiliated to the National Association of Child Contact Centres who audit our policies and procedures. ## **Objectives** The principal objective of Contact Centre is to relieve the needs of children separated from parents and / or other family members through divorce and family breakdown in Norwich and the surrounding area in Norfolk by providing a safe, friendly and neutral environment where children of separated families can spend time with their non-residential parents and sometimes other family members. A secondary objective is to enable the families to reach a point, where suitable, when they can arrange to meet outside of the centre and move on from needing the facility. ## **Activities** 2 In order to achieve the principal objective, which is set out above, the Contact Centre is open on Saturdays, bi-weekly, for parents to meet with the children that do not live with them. The non-resident parent sits at a table with their child(ren) and they have the option of doing activities / games together. Refreshments are also provided. The resident parents are able to stay in a different room and also enjoy refreshments. Some parents use the centre as a venue to meet and the non-resident parent then takes their child(ren) out. We aim to provide a range of games and activities suitable to the different ages of the children. Families can refer themselves via NACCC to the centre but most referrals come via solicitors, CAFCASS or Children’s Services. We employ a Contact Centre Co-ordinator whose role includes: - Receiving applications for use of the centre and interviewing potential customers - Overseeing the running of the centre when it is open and ensuring everything runs smoothly - Co-ordinating the volunteers who help with the running of the centre We have 12 volunteers. They undertake regular training across a number of areas. There are many related training modules, including Domestic Abuse, Understanding Substance Abuse, and Managing Conflict, which are delivered on a three year rolling programme, following the programme provided by NACCC. The volunteers’ activities at the centre include the following: - Helping set up the centre and clear things away - Serving refreshments - Having an oversight of what is happening in the room where the families are meeting, helping with any queries or issues - Welcoming and interacting with the families and supporting the transition from the resident parent to the visiting parent. ## **Families** In the year 2020 – 2021 the Contact Centre was closed for much of the year due to COVID 19, with a brief period of opening for a few weeks before closing again. A number of families made their own arrangements for meeting during COVID and this has enabled them to move on to not needing the centre anymore. This has been a positive outcome from a difficult situation. 8 families were still registered with the centre and referrals were still being made during closure. ## **Financial Review** The Contact Centre raises the funds which it needs to carry on its activities through grant income, application fees and the sale of refreshments. The accounts for 1[st] January 2020 to 31[st] December 2020 are attached to this report. ## **Future Plans** At the end of March there were plans in place for safe re-opening of the centre, ready for when it was permitted. 3 CHARITY COMMISSION FOR ENGLAND AND WALES Independent examiner's report on the accounts Section A Independent Exarniner's Report Report to the trusteesl members of On accounts for the year ended 3 1 Ao Charfty no {If any) Sat out on pages I report to the trustees ￿ my examinati￿ of the accountsof the above chanty {'the Trust.) for the year ended 31 (Z 2x1 2 Re8ponslbllltl8s and As the charity trustees of the Trust, you are responsible the prep8r8tion basls of report of the accounts in accordance wrth the requirements of th8 Charilies Act 2011 (Ihe Acr). I rel￿ in respect of my exam#￿tIOn of the Trust's accwnts carried out under section 145 of the 2011 Act a￿1 in carying out my examination, I have followed the apklicable Di￿ti￿5 gNen by the Charity Commisslon under section 145(5)Ibl of the Act. I have completed my examinatwjn. I CLYrfirm that no material matters have c(Mne to my attenti￿ (other than thal disclosed b8low ") in connection with th8 8xaminatson which gwes me cause to tjeliéve that in, any material Independent examlnerfs 8tatsm•nt accounting re¢￿d$ were not kw n accordancewith section 130 of the Act the accounts do not accord wrth the accourrtlng recfflls I have no con¢eff6 and have come across no 0￿r matters In connect￿ with the examinalion to which attenti￿ s￿Id be drawn in order to enable a prO￿r undérstanding of the accounts to be reached. ' Please de te the words in the brackets rf they do not appty. Slgnad: Date: Nam•: Relevant professional qualification(s) or body (If any): Address: Cy Section B Disclosure Only ctynplete if the 8xamiw needs to highlight matters of cC￿ceM (se8 CC32. Independent examination of charity accojnts.. directic￿S and guidance for examiners). IER October 2018 Glve here brlef detalls of any Items that the examlner wlshe8 to dlscloso. For , CPIF c( IER October 2018 St Marys Contact Centre Profit And Loss A¢¢ount For the year ended 31 December 2020 2020 2019 Ino)me Canteen Recalpts Grant Grant BBC Children in Need Referral Fe08 52 3,628 35 1.280 4.8TrJ 420 10.080 6,535 Cost of 58198 Purchases 119) 119} 10,061 Gross PTofrt Expen￿8 Advertising and PR Bank charge8 Oala Piols)¢tion allon Expenses Insuranc¢ noknfication Stat￿nery and printlng Subs¢nption8 T•knphone •nd lax Toys Training Course Volunleefs thank you Wag•s 1199} 1801 1351 11,0001 160) 1351 15CrfJI {379) 13951 12401 1851 12391 13081 13641 1301 13081 (4,3741 1248) 1308} (71) 12,726) 14,324} 17,7381 Net profftlllo881 5,737 11,2031 Page1of1 St Marys Contact Centre Balance Sheet As at 31 Oecember 2020 2020 2019 Bank B8rday8 8,577 2,484 Petty cash 49 5,527 11.264 11.264 5.527 N•1 a$s•ts 11.264 5,527 C8Prtal xcount Brought lo￿91(1 Ntsl profiVIIos81 5,527 5,737 6,731 11,2031 11,264 5,527 Tot81 lund8 11,284 5,527 P8ge1ofl