Healthwatch Manchester
Charity No. 1179089
Company No. 08465025
Trustees. Report and Unaudited Accounts
31 March 2024

Healthwatch Manchester
Contents
Pages
Trustees, Annual Report
In(lependent Examiner's Report
Statement of Financial Activities
2to4
Summary Income and Expenditure Account
Balance Sheet
Notes to the Accounts
9t014
Detailed Statement of Financial Activities
Is
Page I

Healthwatch Manchester
Trustees Annual Report
The trustee5. who are also directors of the charity for the purposes of the Companies Art 2006,
present their report with the unaudited financial statements of the charity tor the year ended 31
March 2024.
REFERENCE AND ADMINISTRATIVE DETAILS
Company N¢. 08465025
Charity No. 1179089
Prlncipal Office
1st Floor Railway Cottage
33 Collier Street
Manchester
M3 4NA
Registered Office
1st Floor
Railway Cottage
33 Collier Street
Manchester
M3 4NS
Directors and Trustees
The Directors of the charttable company are its Trustees for the purposes of charity law.
The following Dirertors and Trustees setwed during the year:
(Regigned 13 June 20241
(Resigned 13 June 20241
M. Desai
A. Kanji
C. Kwaku-odoi
F. Mccullough
A. Sarson
(Resigned l April 20241
C. Steele
D.V. Szulist
IResigned 30 September 20231
Accountants
Powell & Powell Limited
Suite F38 & F39
Cheadle Place
Stockport Road
Cheadle
5K8 2GL
OBJECTIVES AND ACTIVITIES
Healthwatch is an indepeTrdent champion for people using local health and social care services.
Page 2

Healthwatch Manthester
Trn5tees Annual Report
The main activities undertaken in relation to those purposes are the gathering of peoples views about
service5 and what ¢ould be impfoved and sharing those views with those in power to make positive changes
happen. We also provide information servlces to people about health and social care setwices available
locally.
This year has been one of tonsolidation and strength as we grew our board membership and,as incoming
chair,1 completed my first year of service. We increased our staff team to four full time posts and I continue
to provide strategic leadershlp and organtsational support in my remunerated position.
Our ongoing core activities ha¥e included a highly resourced informatlon and engagement hub at our office
based in Castlefield in the heart of Manchester. From here we provlde our statutory information and
signposting sèNice through our dedicated staff team which assist the citizens of Manchester into health,care
and their related complaints and advocacy services.
Our expenditure this year has been focused on improving and strengthening this service through the
purchase of a new Customer Relations Management Service platform which enables the citizens of
Manchester to dirertly contact the providers of health and care services. We are proud to boast holding the
most up to date direLtory of health and care services for our citizens. Thi5 is achieved ihrough the statutory
duty of NHS England to notify the incumbent Healthwatch tsf any changes to local services, such as pharmacy
or GP, ￿SuItIng in the immediate update of this information Én osjr direciory.
We operate an Outreach service where our team make regular visits to commLJnity venues, drop-ins, lunch
clubs and so on in order to deliver on our other statutory funclion of engagement with ManchesteT Cltizens.
This is also a resource intensive Servi￿ with printed materials such as our annual calendar being distributed
in r)rder to grow our brand and promote our inforrnation and signposting service. The organisation pyiority
areas of focvs in the year were as follows=
Engaging with Mand)ester Foundation Trust and Jain Samèj to help facilitate the implementation of lain
friendly food options in Manchester Hospltals.
Carried out a revSew of 81 Individual GP Practice Web51tes from practices across the city and combined them
into an overall report about ready access to information.
Designed and creaied an online Women's Health Forum for women In the city known as Manchester Women
Together.
Reviewing wheelchair access in Wythen5hawe Hospital and combining it with reviews of the other two mojor
hospitals in Manchester.
We talked to Manche5ler's student population to discuss their knowledge and experience of Mental Health
SLFPPOrt Seryices.
We conducted multiple focus groups and telephone inteNiew5 Wlth minority groups to revlew different
National Health Campaigns.
Visited the A&E waiting area at Manchester Royal Infirmary to talk to patients about their experience of using
the servi￿.
Designed and produced an informatÉon leaflet regarding advocacy and accessing the IMCA & IMHA seNices
whilst in hospital.
The a￿aS of fotus often included the review of 5ervice5 and where thi5 IS the case were followed by reports
detailing the associated key finding5 ,conclusions and recommendations. Our organisation is represented at
Xey bodie5 such as boards, steering groups and committees by the Chai¥ and management staff which is
Crucial in ensurtng the placement of Healthwatch Manchester as an integral part of the Health & Social Care
economy in Manchester.
Page 3

Healthwatch Manthester
Trustees Annual Report
As you can imagine from reading this summary, our most precious resource is our staff team and the
commitment and enthusiasm of our Chief Executive Officer and his team is regularly commended by OL¥r
board.
FINANCIAL REVIEW
The income of the charity decreased to £148,34512023- £155,199) as a result of a reduction in grants to
support specific projects and activities. A deficit of £20,197 was incurred in the year12023.' Deficit £1.8631.
The deficit includes exceptional one off costs for the acquisition of a new CRM system and website totalling
£8,514 .Despite the deficit for the ¥ear the net asset5 of the charity at £15,685 are at a suitable level for a
charity of our Size.
Our reserves policy is to have three months of budgeted operating costs in free resetves which equates to
approximately £38,OCO. The actual reserves at the balance sheet dale were £15,685 and the trustees will
continue to monitor efforts to increase the free reserves in line with expected costs.
The trustees have considered ihe current and future artivities of the charity and known levels of income and
expenditure and are satisfied that the charity is a going concern.
STRUCTURE, GOVERNANCE AND MANAGEMENT
The charity is controlled by its governing document, the memorandum 8nd articles of association and is
constituted as a limited company, limited by guarantee, as defined by the Companies Act 2006. heahhwatch
manchester is also greatly influenced by Healthwatch England which is the national umbrella organisation
and we are subjert to checks for our compliance with its duties to maintain the brand licence.
The Trustee board Ss derived from the membership of Healthwatch Manchester. Full member organisations
can req¢Jest board membership. Member organisations reflect the diversity of the Manchester population
and its communities. The board seeks to ￿flect this diverstty through it5 proflle and enable members to
champion those communities. Curienily the board has representatives from organisations which support
voungi
disabled, disadvantaged and BAME people and each enriches the board with their skills, local
knowledge and experience. There 15 a robust application process wtth a clear audit trail.
The Trustees are responsible for keeping proper accounting records that disclose with reasonable accuracy 3t
any time the financial position of the charity and to enable them to ensure that the financial statements
comply with the Componies Act 2006. The Trustee5 are also responsible for safeguarding the assets of the
charity and hence taking reasonable Steps for the prevention and detertion of fraud and other irregularities.
The above ￿port has been prepared in accordance with the provisions applÉcable to companies subjecl to
the small companies regime as set out in Part 15 of the Companies Act 20(￿ and in accordan￿ with the
Charities SORP IFRS 1021.
Signed on behalf of the board
A. Sarson
Trustee
25 November 2024
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Healthwatch Manchestei
Independent Examiners Report
Independent Examinei's Report to the trustees of Healthwatch Manchester
I report to the chanty trustees on my examination of the financial stalements of Healthwatch Manchester for
the year ended 31 March 2024.
Responsibilities and basis of report
As the charTrty's trustees of the company land also its directors for the purp£￿e5 of company lawl you are
responsiblè for the preparation of the financial statements in accordance with the requirements of the
Companles Act 20061'the 2006 Act.
Having satisfied myself that the financial statements of the Charity are not required to be audited under Part
16 of the 2006 Art and are eligible for Independent examination, I report in regpect of my examlnation of
your charitV'5 financial statements as carried out (tnder section 145 of the Charities Act 20111'the 2011 Act'l.
In carrytng out my examination I have followed the Direciions given by the Charity Commission under section
145151 Ibl of the 2011 Act.
Independent examinerfs statement
I have completed my examination. I can confirm that no material matters have come to my attention in
connection with the examination giving me cause to believe:
accounting records were not kept in accordanie with section 386 of the 2006 Act,. or
the financial statements do not accord with those records- or
the financial statements do not comply with the accounting requiremenis Lbnder section 396 ot the 2006
Act other than any requirement that the financial statements gÉve a 'tNe and fair, view which is not a
matter considered as part of an independent examination. or
the financial statement5 have not been prepared it) accordance with the rr.ethods and principles of the
Statement of Recommended Practice for accounting and reporting by charities applicable to charities
preparing their accounts in accordance with the Financlal Reportlng Standard applicable in the UK a#d
Republit of Ireland IFRS 1021.
I have no concerns and have come across no other matters in connection with the examination to which
attention shoukl be drawn in Éhi5 report in order to enable a proper understandinB of the financial
statements to be reached.
Stephen L Hennessey FCCA
Powell & Powell Limiled
Suite F38 & F39
Cheadle Place
Stockport Road
Cheadle
SK8 2GL
25 November 2024
Page 5

Healthwatch M•n¢hèstef
Statement of Financial Activities
forthe year ended 31 March 2024
Unre5trlrted
funds Total funds Total funds
2024
2024
202a
Notes
Income and endowments
from:
Charitable activities
148,345
148,345
155,199
Totsl
148,345
148,345
155,199
Expenditure on:
Charitable activities
Orher
166,140
2,402
166,140
2,402
154,618
2,444
157.062
Total
168,542
168,542
Net gains on investments
Net expenditure
Transfers between funds
120,1971
120.1971
11,8631
Net expenditure before other
8ain5lllosses
120,1971
120,1971
11,8631
Other 8ains and losses
Net movement in funds
120,1971
120,1971
11,8631
Reconciliation of funds-
Total funds brought fonNard
35,882
35,882
37,745
Total funds carried foThvard
15,685
15.685
35.882
Page 6

Healthwatth Manchester
Summary Income and Expenditure Account
for the year ended 31 Mar¢h 2024
2024
2023
Incomo
148,345
155,199
Gross income for the year
148,345
155,199
Expenditure
166,140
154,618
Depreciation and charges for
impairment of fixed assets
2,402
2,444
Total eypenditure for the year
Net expenditure before tax for the year
168.542
157,062
120.1971
120,197)
11,8631
Net expenditure for the year
11,8631
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Healthwatch Manchester
Balance Sheel
at 31 Mai¢h 2024
Company No.
08465025
Notes
2024
2023
Flxed asset5
Tangible assels
7,205
7,205
7,433
7,433
Current assets
Debtors
Cash at bank antl In hand
io
232
33,451
33,683
15,2341
28,449
12.949
Creditors: Amount falling due within one year
li
14,4691
8,480
15,685
Net current assets
Total assets less current Ilabilities
Net assets excluding pension asset or Ilabilty
35,882
15,685
35,882
Total net assets
15,685
35,882
The funds ol the charfty
Unrestrlrted fund5
General funds
12
15,685
35,882
Total fvnds
15,685
35,882
These accounts have been prepared in accordance with the special provision5 of Part 15 of the Companies
Act 2006 relatill8 to small companies.
For the yea¥ ended 31 March 2024 the company was entStled to exemptlon under 5eciion 477 of the
Companies Act 2006 relating to small companies.
The members have not required the company to obtain an audit in accordance with section 476 of the
Companies Act 2(X>6.
The directors acknowledge their responsibilities for complying Yiith the requirements of the Companies Art
2006 with respect to accounting record5 and the preparation of accounts.
Approved by the bo3rd on 25 November 2024
And signed on it5 behalf by..
A. Sarson
Trustee
25 November 2024
Page 8

Healthwat£h Manchester
Notes to the kcounts
for the year ended 31 March 2024
l Accountlng policies
Basls of preparatlon
The financial statements have been prepared in accordance wtth Accounting and Reportlng by Charities:
statement of Recommended Practice applicable to charities preparing their accounts in accordance with
the Financial Reporting Slandard applicable in the UX and Republic of Ireland IFRS 1021 (effective I
January 20151 (Charities SORP IFRS 10211, the Financial Reportin8 Standard applicable in the UK and
Republic of Ireland IFRS 1021 and the Companies Act 2006.
Change in basis of accounting or to previous accounts
There has been no change to the accounting policie5 Ivaluation rules and method of accounlingl since
last year and no changes have been made to accounts for previou5 years.
Fund attounting
Unrestricted funds These are available for use at the discretion of the trustees in furtherance of the
general objects of the charity.
These are unrestricted funds earmarked by the trustee5 for particular purposes.
These arè unrestricted funds which Include a rev8luation reseTve representing the
restatement of investment asseis at their market values.
These are available for use subject to restrictions imposed by the donor or through
terms of an appeal.
Designated fund5
Revaluatton fund5
Re5trbCted funds
Income
Recognition of
income
Income is included in the Statement of Finarbcial Activities ISOFAI when the charity
becomes entitled to, and virtually certain to receive, the income and the amount of
the income can be mea5UTed wtth sufficient reliability.
Income with related Where income has related expendlture the income and related expeFtditure is
expenditure
reported gr055 in the SOFA.
Donatlons and
legacies
Voluntary income received by way of grants, donètlolls and Eifts is included in the
the SOFA when receivable and onty when the Charily has unconditional
entiilement to the income.
Tax reclaims on
Income from tox reclaims is included in the SOFA at the same time as the
donations and gift5 gift/donation to whlch It relates.
Oonatèd Se￿Ite$
These are only included in income (with an equivalent arnount in expenditure)
ènd facilities
V¢he￿ the benefit to the Charty is reasonably quantifiable, measurable and
material.
Volunteer help
The value of any volunteer help received is not included in the accounts.
Investment income This is included ID the accounts when receivable.
Gainslllossesl on
This includes any gain or1055 resulting from revaluing investments to market value
revaluetion of fixed at the end of the year.
assèts
Gainslllossesl on
investment assets
This include5 any gain or loss on the sale of investments.
Page 9

Healthwatch Manchester
Notes to the A¢¢ounts
Expenditure
Recognition of
expenditure
Expenditure is recognised on an accrnals basis. Expenditure includes any VAT which
cannot be fijlly recovered. and is ieported as part of the expendlture to which it
relates.
Expendilure on
These comprise the costs a5SOClated with attracting voluntary income, fundraising
Taising funds
trading cost5 and investment management cost5.
Expenditure on
These comprise the costs incurred by the Charity in the delivery of its activities and
charitable activities servi￿5 in the furtherance of it5 objects, including the making of grants and
governance cost5.
All grant expenditufe is accounted for on an actual paid basis plus an accrual for
grants that have been approved by the trustees at the end of the year but not yet
paid.
These include those costs a5SOCl3ted with meetin£ the constitutional and statutory
iequlrements of the Charity, iE)clvding any au(Iltlindependent examinatlon fees,
Costs linked to the strategic management of the Charity, together with a share of
other administration costs.
These are 5UPPOrt C05t5 not allocated to a particular actlvf(v.
Grants payable
Governance costs
Other expendituie
Taxation
The charity is exempt from corporation tax on its charttable activitles.
Tangible fixed a55ets and depreclation
Depreciation is provided at the following annual rates in order to wrlte off each asset over its estimated
sefvl life:
Computer equipment
33.3% Straight line
Freehold investment property
Investment properties are measured inltlally at cost and subsequently at fair value at each balance sheet
date and are not depreciated. All gains or losses are taken to the Statement of Flnancial Activities as they
arise.
Stocks
Stock is included at the lower of cost or net realisable value. Donated ttems of stock are recognised at fair
value which 15 the amount the ch3rtty woul(1 have been willlng to payfor the items on the open market.
Trade and other debtors
Trade and other debtors are recognised at the settlement amount due after any trade discount offered.
Prepayments are valued at the amount prepaid net of any trdde discounts due.
Cash and cash equivalents
Cash and cash equivalents comprise cash at bank and on hand, demand deposits with banks and other
short-term highly liquid investments with original maturities of three months or less and bank overdrafts.
In the statement of financial position, bank overdrafts are shown wlthin borrowings or current liabilities.
In the Statement of Cash Flows, cash and cash equivalents are shown net of bank overdrafts that are
repayable on demand and form an integral part of the company's cash management.
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Healthwatch Manchester
Notes to the Accounts
Trade and other credltors
Short term creditors are measured at the transartion price. Other creditors and provision5 are recognised
Whe￿ the charity has a present obligation resulting from a past event that will probably result in the
transfer of funds to a third party and the èmount to settle the obligation carb be measured of
estimated reliably. Creditors and provisions are normally recogn55ed at their settlement amount after
Ilowing for any trade discounts due.
Research and development
Expenditure on research and development is written off in the year in which it Is incurred.
Foreign currencies
Monetary assets and liabtlities denominated in currencies other than the functional currency of the
charity are translated at the rates of exchan8e prevailing at the end of the reporting period.
Transactions in currencies ￿her than the functional currency of the charity are iecorded at the rate of
exchange on the dale that the transaction occurred.
All eKchange differences are are taken into account in arrivlng at net incomelexpenditure.
Leased assets
Where the charity enters into a lease which entails taking substantially all the risk5 and rewards of
ownership of an asset, the lease is treated as a finance lease.
Leases which do not transfer substantially all the risks and rewards of ownership to charity are classrfied
as operating leases.
sets held under finance leases are initially recognised a5 assets of the charity at their fair value at the
In￿ptIOn of the lease or. if lower, at the present value of the minlmym leage payments. The
corresponding liabilrty to the lessor is included in the balance Sheet date as a finance lease obligation.
Lease payments are apportioned between finance expenses and reduction of the lease obligation so as to
achieve a constant rate of interest on the remaining balance of the liability. Finance expenses are
recognised immediately, unless they are directly attributable to qualifying assets, in which case they are
capitalised in accordance with the charity's policy on borrowing costs.
ssets held under finance leases are depreciated In the same way as owned assets,
Opeiating lease paymenls are recognised as an expense on a straight-line basis over the lease term.
In the event that lease incentives are received to enter into operating leases, such incentives are
recognised as a liability. The aEgre6ate benefit of incentives Is recognised as a reduction of rental
expense on a straight-line basis.
Pension costs
The charity operates a defined contribution plan for its employees. A defined contribution plan is a
pension plan under which the company pays fixed contfibulions into a separate entity. Once the
conlributlOn5 have been paid the company has no further payments obligations. The contributions are
recognised as expenses when they fall due. Amounts not paid are shown in accruals in the balance sheet.
The assets of the plan are held separatefy from the company in independentiy administered funds.
Receipt of donated goods. facilitles and services
All donated goods, facS1ities and setvice5 received are recognised within incomiftg resourte5 and
expenditure at an estimate of the value to the charity.
Page 11

Healthwat¢h Manchester
Note5 to the Accounts
2 Company status
The company is a Pflv8te company limited by gtjarantee and consequentty does not have share capital.
3 Statement of Flnan¢lal Acti¥itles- prior year
UnrestrFCted
funds Total funds
2023
2023
Income and endowments fr¢m:
Charitable activities
155,199
155,199
Total
155,199
155,199
Expenditure on:
Charitable activities
154,618
154,618
other
2,444
Total
157,062
157,062
Net income
11,8631
11,8631
Net income before other
gains/llossesl
Other gains and Ios5es'.
Net movement in funds
11,8631
11,8631
11,8631
11,8631
Reconciliation of funds.,
Total funds brought fonvard
Total funds carried forward
37,745
37,745
35,882
35.882
4 Income from charitsble actiyltles
Unrestrirted
Total
Total
2024
2023
Grant funding
148,345
148,345
148,345
148,345
155,199
155,199
5 Expenditure on choritable activities
Unrestrirted
Totsl
2024
Total
2023
Expenditure on choritable
octivities
Grant funding
Governonce cost5
Independent examiners fee
164.040
164,040
152,518
2,100
166.140
2,100
166,140
2,100
154,618
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Heafthwatch Manchester
Notes to the Accounts
6 Other expenditure
Unrestficted
Total
2024
Total
2023
Amortisation, depreciation,
impairmenti profit/loss on
disposal of fixed assets
2,402
2,402
2,444
2.402
2,402
7 Net eKpenditure before transfers
2024
2023
This is stated after charging:
Depreciation of owned fixed assets
8 Staff costs
No employee received emoluments in excess of £60,000.
9 Tangible fixed assets
2,402
2,444
Computer
equlpment
Total
Cost or revaluation
At l April 2023
Additions
At 31 March 2024
Depreciation and
impalrment
At l April 2023
Depreciatlon charge for the
year
At 31 March 2024
13,074
2.174
15.248
13,074
2,174
5,641
5,641
2,402
2,402
8,043
8.043
Net book values
At 31 March 2024
At 31 March 2023
10 Debtor5
7,205
7,433
7,205
7,433
2024
2023
Other debtOfS
232
232
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Healthwaich Manchester
Note5 to the Accounts
11 Credltors:
amounts fallinB due within one year
2024
2023
Trade creditors
Other taxes and social security
Other creditors
Accruals
1162
2,248
764
1,619
4,469
77
1,833
475
2,849
5,234
12 Movement in funds
Incoming
resources
At31
March
2024
lincludlng
other
At l April gainsllosses
2023
Resources
expended
Restricted funds:
UnrestrKted funds:
General funds
35,882
148.345
1168,5421
15,685
Total funds
13 Analysis of net assets between tund5
35,882
148,345
1168,5421
15.685
Unrestrlcted
funds
Total
Fixed assets
current assets
7,205
8,480
15,685
7,205
8,480
14 Reconciliation of net debt
At31
Marth
2024
At l April
2023
Cash flows
Cash and cash equivalonts
33,451
33,451
120,5021
120,5021
12,949
12.949
Net debt
120,5021
12,949
15 Related party disclo$ure5
Controlling party
The company is limited by guarantee and has no share (apital- thus no single paty controls the company.
Page 14

Healthwatch Manchester
Detailed Statement of Financial Actlvities
for the year ended 31 March 2024
Unre5tii¢ted
funds Total funds Totsl fvnds
2024
2024
2023
Income and endowments from:
Charitable activities
Grant funding
148.345
148,345
148,345
148,345
155,199
Total income and endowments
148,345
148,345
155,199
Expenditure on:
Charitable activitie5
Grant funding
164,040
164,040
164,040
152,518
152,518
Governance costs
Independent examiners fee
2,100
2,100
2,100
Totol ol expendlture on Charitable
activities
166,140
166,140
154,618
General administrative costs,
including depreciation and
amortisation
Depreciation of Computer
equlpment
2,402
2,402
2,444
2,402
2,402
2,402
2,402
Total of expenditure of other costs
Total expenditure
Net gains on investments
2.444
168,542
168,542
157.062
120,1971
120,1971
11,8631
Net expenditure
Net expendlture before other
gainslllossesl
other Gèins
120,1971
120,1971
11,8631
Net mo¥ement in funds
120,1971
120,1971
11,8631
Reconciliation of funds:
Total funds brought forward
35,882
35,882
37,745
Total funds carried forward
15,685
15,685
35,882
Page 15