Company Registration Number. CE014235 Charity No: 1178557 REPORT OF THE TRUSTEES AND UNAUDITED FINANCIAL STATEMENrs FOR THE YEAR ENDED 31ST MARCH 2025 FOR CONTAcr Charter House Stsnsfi¢ld Street Nelson t￿nCaShire BB9 9XY cowrACT CONTENTS OF THE FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2025 Rew)rt of the trnst¢cs Independent examiner's rewrt to th¢ trustees of Contact Ststcment of financial aL#ivities Sta*ment of financial position Noles to the financial statem¢nts 10 12 13-23 CONTACT REPORT OF THE TRUSTEES FOR THE YEAR ENDED 31ST MARCH 2025 The trustees present their annual rewrt and th¢ URa￿J11ed financial *atements of the ch8rity for the year ended 31° Mar¢h 2025. The financial statements comply with the Charitics Act 2011 and Reporting by Charities: Statement of Recommended Practice applicable to ¢hariti¢S Preparxng their accounts in accordan¢e with th¢ Financial Reporting Standard applicable in the United Kingd(rtn and Rewblic of Ireland (FRS 102) (¢ffective IX January 2019)- (Charities SORP (FRS 102)). LEGAL AIYD ADMINI￿TIVE DETAILS Register¢d charfty number 1178557 Regl8tered addr 339 Wilbraham Road Whalley Range Manchester M168GL TryJteeB aAd key maBAgem¢nt pery)maeJ The trnstees who served during the year and appointments since th¢ end of the year were as follows: Laura Redhead (Chair) Joanne Doran (Tr¢asurer) Megan Walden-jones Alison Jane Murison Kirsty Mansfield Eli72b¢th Sweeney {8ppointed ioth April 2024) Eram Akram (appointrd 13° May 2024) Jacqueline Knowles (appointed 22 May 2025) tkborah Yam)w {appointed 22" May 2025) Independent Ex￿Iller Michael Heys TrCCA ACA Ainsworths Limited Charter House Stansfield Street Ne150n Lancashire BB9 9XY co￿Acr REPORT OF THE TRusfEES (CO￿rINuED) FOR THE YEAR ENDED 31ST MARCH 2025 STRucfuRE GOVERNANCE AND MANAGEMKI Organisxtiongl statu# Contact was registered as a charitable incortK)Trted (rganisation (CIO) on 3￿ May 2018 under the provisions of the Charities Act (Charity numi*r. 1178557). Strurtur4 governauee m•Dagen￿nI The trust provides for a minimum of thrc¢ and a m&ximum of t￿1Ve trustees. If a requirement fornew trustees were to arise, these would be identified and appointed by the remaining trustees. The chair of trustees is responsible for the induction of any new tn￿. Thts involves awareness of a tsustee's resp)nsibiliti¢s. the governing documenL administrative prc￿edureS and the history and philosophical approach of the charity. A new tnisi¢e would reeeive copies of the previous year's annual rewrt. Ri8k management The trustees have examined the major strategiq business and operational risks that the charity faces and cOnfi￿n that systems have been established to ensu￿ that regularrewmts aTe prTrJuced and that necessary Steps ¢an be taken to addre￿ 8ny issues arising. Our Mljsion Contact offers more than just a place to stsy. Contact aims to pN)vide a home that is safe and secure and staffed twenty-four hours a day for vulnerable young women aged 1 &19 in th¢ Manchester area. The ethos of Contact is v¢ry simple: to provide each young pcrson ￿hat any gcxNI parnit would do-. The hostel offtrs support and help to move on to a better and happier future. Contact offers seven residential places in the main house and two rooms in an adjacent bungalow on th¢ same sit¢. It also provides an infornial outreach service for the young women who have moved itito more secure ¥￿MModation. All placements at Contact are regarded &s short-tern). Publi¢ benefit In setting the charity's objectives and planning ÈctivilTe& the trustees have carefulty considered the Charity Commission's general guidance and %¢tion 17(5) of the Charities Act 2011. The trustees #re confident that the charity offers services of fundamental and Practical us¢ to the l(Kal p)pulation and. therefore, complies with the restK)nsibility pla¢¢d on all chAriti&s under the Charities Act 2011 to demonstrate a public ben¢fiL CONfA REPORT OF THE TRUSTEES (coNrtNUED) FOR THE YEAR EI¥DED 31ST MARCH 2025 CHAIR'S REPORT l am pleased to present our Annual Report for the financial year ending 31 March 2025. Over the last Iwelve months, the iM)ard and co1￿Ct colleagues hav¢ delivered some large-scale projects and changes. which will ultimately Contin￿ to improve the lives of the young women it serves in the community. ACHtEVEMEwfs AND PERFORMANCE The main object of Contact Hostel shall be to provide assistance for homel¢ss adOleS￿nt girls. aged 16 or 17 whom do n(* have 8n active lfy)ked after stath& but irrespKctiYe of whether they have been ¢onvicted of a Criminal Offence. aged 18 irTespective whether they hav¢ been in the care of a iA)cal Authority w if they hav¢ bcen convicted of a Criminal Offence. This assistance shall include: the provision of safe residential a￿0MmodatiOn. 8UPPOrtin8 th¢ residents to enable them to rcturn tocducation (x find employinent ortraining to enable them to participjtr in society &s mature and reS￿nSIble individuals. Who we Support b) Since being founded in 1970 Contact has provided a safe home and sUp￿rt to over l(M)O young women. Althou8h Contact contioually modifies its servi¢¢ offerin8 to meet the ev¢r-changin8 needs of young people, the nature and the ethos of Contact remains wnsistent with those set by its founder Brigid Murphy 53 years ago. Contact provides ,￿hat any good P￿eftt would wish to- to Vul￿rable youn8 women agcd 16-19. The young women who access Contact are considered homeless with no suitable housin8 to live where they can be kept safe and free from harm. Many of the girls will aTrive with little OT no belon8in8s, with no family or support system. The young women supp)rted by Conlxt come from a range of backgrounds with many having ex￿rienced parental breakdown, physical and emotional abuse. sexual exploitation, opprcssive f8mity regime$ forced matYi&ge and involvement in gangs. witho￿ exceptio￿ 211 caryy the wounds of rejection. trnuma and loss of childhood. Many of the young women accommodated by Contart wcte raised in ￿Velty in some of the most socially deprived areas of Greakr Manchester. The main activities undertaken by Contsct to fither its clwitable purpos¢s for the publi¢ i￿errt were: In the year ending March 2025. Contact r¢¢eived 40 rcferrnls from The Mas Gateway System, which is a centralised refeTrnI system hosted by the Commi￿lon￿ng team ttt Manchester City Council. Of those 40 referrals. Contsct w&$ able to accomm(xlate 20 young women. This shows that Conlact's service is still very much needed in Greater Manchester. CONTAcr REPORT OF THE TRUSTEES (COIVTINUED) FOR THE YEAR ENDED 31ST MARCH 2025 ACHIEVEMENTS AND PERFORMANCE (Continued) The renovation of 2 bathrnrn Bathr(x)m I, which was previousty a separate bathr(K>m and a very small shower rwm, w&s kn￿ked through to create a larger bathr(M)m vlith a walk_in shower. This give5 the service users more space to move around and get changed in. This project also involved the replacement of a lintel in the d(M)nvay to the hallway. which was necessary for the hall stairs arml landing project to b¢ compkt¢d to 202512026. Bathrwm 2 was also renovated in the same modtrn Ayk, which is compli￿ted by all visitors to Contact. Gocrtl Memories Fund The Gcrt)d Memories Fund ¢nables our staff to crea* p)sitive mmoTies for Service users who are staying at Conts¢t. This year. the Servi￿ users enjoyed several trips. including trips to Alton Towers. the Trafford Centre for the Cinema and as well as a 3-day residential at Centre PJTCS. All trips were brilliant bonding experien¢es for the seryice users who got to sp¢nd quality tim¢ with each other and build positive relationships with the staff. During the yeer 2024-25 this fvnd also paid for birthday celebrations and Christmas gifts for all residents. ove On Fund The MoV￿)n Fund supw)rts residents as they move on from Contact. This funding enables us to ensure that they are set up to succeed when they leave and have all they need to live indeF*ndently. The need for this funding will differ from girl to girl. depending on nea. In 2024-25 four of our servic£ users benefited fiDm the move on fijnd to ¢nsure their new accommodaiion w&$ up to standard and felt homely. This included complete redecordtion of a flat with new fumithre and kitchen essentials being purchased. The Hardship Fund covers the costs of essential knvel, clothin& equipment for education, emergency food parcel4 phone crediL period products and prescriptions. In addition to this the Hardship Fund provides money for replacement birth certificates and p&ssp)rts. This provides the young women we support with all the documentation required to begin their independent lives. By havin8 this fund available Contacl can continue to relieve poverty and avoid young people Ex)rrowing from unr¢guiated lenders. In the yeor ending Mawh 2025 Contsct made 23 payments from the Hardship Fun(L **REPORT OF THE TRUSTEES (CONTINUED) FOR THE YEAR ENDED 31ST MARCH 2025** ## **CONTACT** ## **ACHIEVEMENTS AND PERFORMANCE (Continued)** ||**2024/2025**|**2023/2024**|**2022/2023**|**2021/2022**|**2020/2021**| |---|---|---|---|---|---| |**Number of young women**
**referred**|40|63|68|38|46| |**Number of young women**
**accommodated**|20|72|17|13|15| |**Occupancy**|94%|78%|84%|81%|85%| |**Average length of stay in months**|3.7|5.0|4.1|8.1|4.7| |**Average age in years**|17.25|18.20|17.20|17.60|16.80| ## **The support we give** Our experienced support staff offer personalised one to one intervention, including employment and education support, advice and guidance, referrals to specialised support agencies and create personal development plans outlining their future goals and aspirations. We are passionate about delivering early intervention and a wraparound service of support to ensure the service users at Contact have the best possible chance to succeed. They will be supported to learn independent living skills, life skills, budgeting and managing money and through the transition into independence. ## **Success Story** Amaal* came to Contact Hostel at the age of 18, after having moved to the UK several years earlier. Despite initially having support and accommodation provided by a family member, Amaal became homeless and was moved into shared accommodation by social services. This was a very distressing experience for Amaal, who felt lonely and isolated as all her immediate family still lived in Malaysia. In 2024 Amaal joined us at Contact Hostel in our main house, at this time she was not in education or employment. With the support of Contact staff, Amaal engaged with the Princes Trust Foundation and completed this successfully. Her dedication to building a better future for herself continued as she was selected as one of just 20 out of 200 applicants to join the NHS pre-employment programme. Following completion of the course and a successful interview process Amaal secured a job in the NHS as a Lab Technician. She now works full time in a job with an excellent salary and good job prospects, enabling her to plan for her future. After demonstrating her reliability, trustworthiness and maturity, Amaal was given a room in our Move-On Bungalow – this accommodation is on our main hostel site but allows older girls more independence and responsibility, helping to prepare them for moving out into more suitable permanent accommodation. After 14 months at Contact, Amaal was able to secure a rented flat nearby and was supported by Contact Hostel when moving out on her own. **5** CONfACt REPORT OF THE TRUSTEES (COIYTINUED) FOR THE YEAR ENDED 31ST MARCH 2025 ACHIEVEMENTS AND PERFORMANCE (Coati4Med) As with all residents who move OUL a tailored Move4)n package was offered to Amaal, this included electrical goods and financial support towards the costs of moving. Under the guidance of our dedicated SuP￿)rt Workers Amaal h85 grown massively in confidence since living at Contact. Her kcyworker said -we are very proud of Amaal aThJ of all that she has achieved despite facin8 such difficult circumstsnces. We are confident that she will go on and live a very primluctive, happy and $u¢¢¢ssful life and that she will succeed in whichever caRer path she chix)se&" *Name ¢l￿need for eonfidetttiAlity. Fundraisi In 202K25, our fundraising incom¢ t(rtalkd £261 J71. a slight in¢r¢ase on the PEVIOUS year's £258.885. Trusts and Foundations remain our strongest sowt¢ of income. and we are deeply grateful for the continued support of many longstanding funder4 alongside the generosty of new sup1￿ who chose to invest in our work this year. We reco8nisc the importanc4 of diversifyin8 our income strearns in response to an increasingly COm￿litIve fvnding landscape. To strengthen our sust8inability. in 2024 we focused on iwreasing Corporate/Community engagement and growing our Individual Giving- seein8 irKreases in the respective income stsrams as a resulL In October 2024, we appointed 8 Fundrnising & Administration Assistanl ¢nablin8 us to expand our focus on Community Enga8emcnt while giving our Fundraising more tim¢ to develop higher-vajue income streams. COIYTACT REPORT OF THE TRUSTELS (coNrtNUED) FOR THE YEAR ENDED 31ST MARCH 2025 FuDdrni81 contittu The pie chart b¢low illustrates income generatrAI by each fill1dr￿ing stream acro&s the financial year. Fundraisin Income cnt 2425 R514bJ 112>161 FUTURE L4NS No changes to the cknty's opcrntions are •n¢l¢l￿ted itt the foTesee4bl¢ futtue. coiYrACT REPORT OF THE TRUSTEES (CONTINUED) FOR THE YEAR ENDED 31ST MARCH 2025 FINANCIAL REVIEW Total in¢oming resourc￿ for the year ended 31° March 2025 increased to £385.05] (2024: £377,014). The trustees are extremely grateful for all donations made to the chartty. Total ext￿nd1￿Jye in th¢ year also incrca4ed from the wior year to £326.898 (2024: £304.874). In the year ended 31° March 2025 the ¢banty realised a surplus of £58.153 (2024.. £72.140). Th¢ surplus h arisen partly from income restricted to particular wiital proj&ts. T￿8] expenditu￿ on fixed ￿Sets in the year was £45.161 (2024. £86.977). The trustees are pleased with the surplus this year which has allowed it to reinvest in its facililies nonethele we are not complacent in lty)king foradditional fiJndin& Thecharity is dependenton donations. and the trustees appreciate that such an income stream can be erratic fmm one year to another. Voluntary grants and donations accounted for 680/0 of the charty'$ income in the year (2024.. 61P/•). The ¢I￿lty is in a healthy financia] ￿K)SItIOn to continue to help young wom¢n in the future. Re8erve# poll¢y The Tn￿ have reviewed Conta¢t'$ nee41 for rewves in line with guidance issued by the Charity Commission. Contact holds reserves to ensure continuty in th¢ event of a lar8e variation of income such as a fall in donations or our ilthility to secure sufficienl grants. This is important due to the general uncertainty around government spendin8 plans and the unwedictability arotsnd the availability of suitsble grant funding at any given tim¢. We must hav¢ sutTicient money to meet our controctual liabilities and safeguard both our service users and our employees. together with sufficient funds for rm¢rgencies that may arisc to cover major pairs to our large. old, three-storey building. The Trustees have therefore deterniined that distributable reserves shall be main¢8ined at a level of bth¥een 4 and 8 months of budgeted ¢xp¢nditure, plus £IO.000 for emergency ￿PaIrs. This me8n5 that the reserve range quircd is between £109,(KK) to £218,(KIO. This Tange allows the TnLStees to remain confident that cOnt￿t remains a going concern whilst continuing to apply for short and longer-lenn funding from a variety of sources. As at 31 March 2025 Contact held within untestricted distributable reserves approximately £234.000. Although this amount is slight]y alx)ve our reserve rang4 It is not considered to IK excessive. Additionalty. Cont8Ct hLq a significath tangible fixed asset in the Freehold Pro1￿, and this increases the Trustees confidence in the future viability of Conlact. Whilst this is not 8 readily distributable &sset. it would release significant distributable T¢￿Ty¢S if con￿ ceas¢s to trade. Deyign4ted Funds W¢ hold desi￿ funds of £13,959 within our unrestri¢t¢d reserves to update the main residenc¢. CONTACT REPORT OF THE TRusfEES (COIYflNUED) FOR THE YEAR ENDED 31ST MARCH 2025 ATEMENT OF TRUSTEES. RESPONSIBILITIES The trustees are responsible for preparing the TTUStees' Annual Re￿rt and the financial statements in a￿Ordance with applicable law and United Kingd￿7 A¢￿U￿ting Standards (Ullited Kingdom Generally Accepted Accounting Pracii¢e). The law appIl￿ble to charities in EnglaThl and Wales requires the tr￿￿eeS to prq￿￿ financial statements for each ftnancial year which give a t￿￿ and fair view of the state of affairs of the ch8rity and of the incoming resources and applicati(yn of TCSOUTces of the charity for that WI￿1. In prepftring these financial statements. the trustees are required to.. selwt suitabl¢ accounting ￿11¢1¢5 and then apply them consistently: observe the methods and principles in the Chwiti¢s SORP" make judgements and estimates that 8re r¢&sonable and pNdenL state whether applicable accounting statM18rts have been follow¢4L subjectto any depArtiwes disclosed and explained in the financial statements" and prepare the accounts on a 8oin8conc¢m b￿18 unless it is inappropriate to presume that the Charity will continue in business. The trustees are resw)nsible for maintsining proper aLYounting re¢(*ds which disclose with reason8ble accuracy at any time the financial position of the charity and to enable them to ensure that the accounls comply with the Charities Act 201 I: the Chartty {Accounts and RepK)Tts) R¢gul8tions 2(M)8 and the provisions of the tTUSt deed. They are also responsible for safeguarding the of thc Charity and hence for tsking reasonable steps for the prevention and detection of fraud and other irregularities. Charfty roqlllrements This rtport has been wepred in aCcOrd￿￿e with wuirnnents set d¢Jwn by the Chariti¢s SORP (FRS 102). The trnstees. ann￿} report W&8 8pproved on the 25 Sept¢mber 2025 and sI￿d on behalf of the board of trust¢es by.. Laura Redhead Chair INDEPENDENT EXAMINER'S REPORT TO THE TRUSTEES OF CONTACT I rcport to thc trustccs on my cxamination of tl)e accounts of the Charity for the year ended 3 1st March 2025, which are set out on pages I I to 23. Responsibilitie5 and Basis of Report As the trustees of the Charity you are responsible for the preparation of the accounts in accordance with the rcquircmcllts of thc Charstics Act 2011 ('the 2011 Act,). I report in respect of my examination of the trustees, accounts carri¢d out under scclion 145 of the 2011 Act and in carrying out my examination I have followed all the applicable directions given by the Charity ComTnission under section 145(5) (b) of the 2011 Act. Independeni Examlner'$ Statement Since your charity's gross income exceeded £250,000 your examincr must bc a member of a listed body. I can confirm that l am qualificd to undertake the examination because l am a registered member of the Institute of Chartered A¢¢ounlants in England and Wales which is one of tlic listcd bodics. I have ¢ompleled my ¢xamination. l ¢onfimJ that no material matters have come lo my attention in eonneclion with thc examination giving mc causc to believe that in any material respect-. accounting records were not kept in r¢speel of the Charity as required by se¢lion 130 of the 2011 Act. or the accounts do not accord with those records- or tbe accounts do not comply with the applicable requirements concerning the form and content of ac¢ounts sel out in the Charities (Accounts and Reports) R¢gulation$ 2008 oth¢r than any requiremcnt that the accounts givca 'true and fair vicw, which is not a mattcr considered as part of an indepcndcnt cxaminalion. I hav¢ no conccrns and have comc across no other inatters in connection with the exatnination to which attention should b¢ drawn in this report in order to ¢nable a proper understanding of th¢ accounts to b¢ r¢a¢h¢d. Michael Heys FCCA ACA Association of Chartcred Certified Accountants Ainsworths Limited Charter House Stansfield Str¢el Nclson Lancashir¢ BB9 9XY Dated the 25 September 2025 io cowrA STATEMKNT OF FINANCIAL AcnvfTIES FOR THE YEAR ENDED 31ST MARCH 2025 Notes fMnd8 2025 2024 Income from: Donations Charitable activities Investment income Total incoming resoprces 106,164 124,741 155307 261a71 IU741 258.885 118,121 230J09 155 38&116 377 014 Expendithre on: Charitable activities Total expendltsre 326 326 131,956 Net iDcomlnW{outgoing) reuoureej befor¢ other re¢OgnI•￿ gainsl(knJw) 23351 59318 72,140 Transfers between funds 14 Net movement in 3&967 23251 39218 72,140 Total funds brougbt fornnl 747,772 771540 Total funds ￿rrIed forwthl 14 902 All transactions relate to continuing operntions. There are no oth¢r rwnised gains or losses for the year other than in the Ststement of Financial Activities. li coNrACT STATEMENT OF FINANCIAL POSITION FOR THE YEAR ENDED 31ST MARCH 2025 2025 2024 Flxed A￿ets Tangible assets li 5W465 554.503 CurreDI wets Debtors Cash at bank and in hand 12 5252 6.376 286 478 292,854 325J15 Current Ilabilities Creditors: Amounts faJlin8 duc within one year 13 3.677 Current assets l¢sJ cunYDt Il*bllld¢• 322A33 289 177 Net AMets 902 843 680 Fund8 Restrtct¢d un￿strICted 14 14 119.159 95.908 747 772 902 843.680 Thes¢ financial stat￿ents were approved by the B(wd of Tft￿¢s on the 25th Scptanber 2025 8nd signed on its behalf by: Laurn Redhead Chair 12 COIYTACT NOTES TO THE FINANCJAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2025 AccouNfiNG POIICIES Statutory inforn￿tiOn Contact is a charitable incor&￿r￿ OT8anisation (CIO) registered with the Charity Commission in En8land. The registered charity number, compsny registiation number and address can be found in the Report of the Tn￿teeS on poge l. Basis of prepxr*tloH The financial ststements hav¢ been preprd in f&¢ord￿ with the Strtem￿t of R￿0MMended Practice: Accounting and Reporting by Charities prepar5ng their accounts in accordance with the Financial tiep)rting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102) i5su¢d on 16 July 2014 and the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102) and the ChaTities Act 2011 •nd United Kingdom Genernlly Accepted Practice as it applies from 1° January 2015. Contact meets the definition of a public benefit entity undcr FRS 102. Assets and liabilities are initially reCO￿lS¢d at historic41 c05t or tranwtion value unkss otherwise stttted in the relevant accounting Ilicy note(s). Cgsh tlo The charity is ¢xempt from the requirement to pr¢pare a cash flow statement 8$ it qualifies as e small entity. IncomlD£ resour All incoming resourt¢s are i￿luded on the Ststement of Financial Arfivities when entitlement has passed to the ¢harity' it is probabl¢ that the ￿OnOMIC ttnefits &ssociated with the tranwtion will flow to the chartty and the amount can ￿ reliabty m¢asured. The following spe¢ifi¢ tKJlicies are appli¢d to particular categories of income.. Incom¢ from donations or grants is r¢rA)gnised when there is evidence of entitlement to the gift, ¢eipt is probable. and its amount can k measured ￿lIablY. l*gacy income is rffo8nised when rK¢ipt is ]xolMblc and entitlemfflt is established: Income from donated g(x)ds is measured at the fair value of the go(Kls unless this is impwtithle to me&5ure Teliably. in whtch case the v￿u¢ is derived from th¢ cost to the donor or the estimated resale value. Donated facilities and services ar¢ ￿8￿]Sed in the ac¢ounts when received if the value can be reltably measured. No amounts are included ftir the contribution of gener￿ voluntea Income from contrncts fcf the suppty of Servic￿ is recognised with the delivery of the contracted sffyice. This 15 classified &8 unrestricted funds unless there is a contrdcthal requirement for it to st*nt on a p8rti¢ular putP05e and returned if Uns&￿( in which we it may I￿ regarded &8 restrict¢