2024-03-31-accounts

Trustees' Annual Report for the period

Period start date Period end date 1st April 2023 31st March 2024

From To

Section A Reference and administration details

Charity name

Age Concern Windsor (ACW)

Other names charity is known by

Registered charity number (if any) 1177688 Charity's principal address Spencer Denney Centre

Park Corner

Windsor

Postcode SL4 4EB

Names of the charity trustees who manage the charity

1 2 3 4 5 6	Trustee name	Office (if any)	Dates acted if not for whole year	Name of person (or body) entitled **to appoint trustee(if any) **
	Stephen Gill	Chair
	Michele Bennett	Treasurer
	Fiona Price
	Laura Godsell		Resigned 31 March 2024
	Dominic Bransden	Vice Chair	Appointed 31 May 2023
	Amy Lawrence		Appointed 31 May 2023

Names of the trustees for the charity, if any, (for example, any custodian trustees)

Name Dates acted if not for whole year

Names and addresses of advisers (Optional information)

Type of adviser Name Address

Trustee Annual Report

1

Name of chief executive or names of senior staff members (Optional information)

Rachel Harvey, Chief Officer, joined ACW in July 2017.

Section B Structure, governance and management

Description of the charity’s trusts

Constitution Type of governing document

(eg. trust deed, constitution) Constitution of a Charitable Incorporated Organisation (CIO) How the charity is constituted (eg. trust, association, company) The Chair was re-elected for a 4 year term in April 2022. The Treasurer Trustee selection methods was re-elected in April 2024 for a further 3 year term. (eg. appointed by, elected by) The other Trustees are appointed for a term of two years, by a resolution passed at a properly convened meeting of the Charity Trustees, with annual re-election. We are pleased to announce two additional Trustees were elected and joined our team in May 2023.

(eg. trust, association, company) The Chair was re-elected for a 4 year term in April 2022. The Treasurer Trustee selection methods was re-elected in April 2024 for a further 3 year term. (eg. appointed by, elected by) The other Trustees are appointed for a term of two years, by a resolution passed at a properly convened meeting of the Charity Trustees, with annual re-election. We are pleased to announce two additional Trustees were elected and joined our team in May 2023.

Trustee Annual Report

2

Additional governance issues (Optional information)

You may choose to include additional information, where relevant, about:

• policies and procedures adopted for the induction and training of trustees; the charity’s organisational structure and any wider network with which the charity works;

• relationship with any related parties;

• trustees’ consideration of major risks and the system and procedures to manage them.

The executive committee of the Trustees is responsible for the day to day administration of the charity. Age UK Berkshire and the Royal Borough of Windsor & Maidenhead (RBWM) are eligible to attend properly convened meetings of the Charity Trustees.

• We operated with a full complement of staff throughout 2023-2024. We had 40 volunteers at the end of March 2024, all gave their time freely to help run our services and support our clients.

All our Trustees give their time voluntarily and receive no remuneration or other benefits. They are eligible to have a refund of expenses while carrying out their duties as Trustees.

We have policies and procedures in place for the induction, and training of our Staff, Volunteers, and Trustees. Our new Trustees have taken advantage of this training.

We have a Safeguarding policy in place. We also complete a Disclosure and Barring Service (DBS) check for all our Trustees, staff and volunteers where appropriate. These checks are carried out in line with statutory requirements.

We have policies in place to protect both our people and our clients, while in the Centre and outside, when making home visits and excursions.

Our fire procedures and health and safety checks are reviewed by RBWM and the local fire brigade. Our kitchen is inspected regularly by Environmental Health and we are proud to say that we have maintained a 5 excellent rating.

We have a Risk Register and Business Continuity Plan for the Charity to identify the potential risks financial and otherwise to the future of the Charity. These are diarised under a forward plan and reviewed regularly.

We have several links with local organisations, either in recent years or in the past, who have assisted us either financially, or provided Christmas gifts, items for our raffles, and events. They have also provided us with volunteers who have helped with the gardening, painting, and providing the entertainment or activities for a day.

We are extremely grateful for all their help. See attached list Appendix1.

Trustee Annual Report

3

Section C Objects of the Charity

Summary of the objects of the charity set out in its governing document Summary of the main activities undertaken for the public benefit in relation to these objects (include within this section the statutory declaration that trustees have had regard to the guidance issued by the Charity Commission on public benefit)

We are a small independent Charity providing Services for the over 55s in Windsor and the surrounding area. However due to the reduced services in local towns provided by councils or charities we have seen throughout 2023-2024 an increase in enquiries and requests for our support from further afield such as Ascot, Slough, and Maidenhead. Our aim is to provide a safe and friendly place for our clients that meets their individual needs. We help older people live enjoyable and fulfilling lives no matter what their circumstances. Our services include:- Day Service open Wednesday - Friday. This service provides group and individual activities to stimulate the mind and body. We offer a hot nutritious three- course meal, and daily activities that are all tailored to meet the needs of our clients. The service attracts people over 70, who have additional care needs due to mobility/dementia or frailty, who live alone or with a Carer. Attending the Centre gives the clients the opportunity to socialise and partake in a variety of different activities to help with their mental and physical wellbeing. The service also provides a break for the live-in Carers who are in need of some respite. We provide door to door transport for those that wish to attend who are unable to transport themselves to the Centre. We also offer Carers Support groups. Tuesday Lunch & Entertainment & Coffee Clubs These Clubs are aimed at our more able clients who come along for a chat, lunch, and some entertainment. We provide a Lunch on the 1stand 3rdTuesday of the month, followed by quizzes or bingo, and on the 4th Tuesday of the month we have afternoon tea with entertainment which is very popular. Garden & Cooking Clubs During 2023-2024 we started some additional social group activities. One for our keen gardeners and another activity for those who need to learn how to cook for one, after losing a loved one, or who find themselves now living alone. These have been extremely popular and the take-up and enquiries are increasing.

Trustee Annual Report

4

Monthly Sunday Lunch Club

Our Sunday lunches remain very popular and we have a regular clientele. We offer three course roast dinner usually on the 2[nd] Sunday of the month providing a friendly social environment providing a hot nutritious meal at a weekend when our clients wouldn’t normally cook. It caters mainly for clients who usually live alone and like to have social contact at weekends.

Telephone Befriending Service

Befriending Service: matches clients with volunteers for a regular one to one support, we continue to support the elderly who are unable to get out much. At the same time we like to use this service to encourage them to come to our social events.

Meals on Wheels (MOW) operates Tuesday - Friday

This is a bespoke Service taking individual dietary requirements into consideration. It supports a wider audience of vulnerable people who are unable to get out, and those who can’t or don’t wish to cook. It also caters for those recovering from illness, hospital stays and individuals who would like to have a hot meal during the day so that they do not have to cook in the evening.

Declaration

Throughout 2023-2024 the trustees have had regard to the guidance issued by the Charity Commission on public benefit.

Additional details of objectives and activities (Optional information)

Other Support from external parties & groups

The Centre is open to other Groups and Clubs when the Day Service is not using the premises. The income arising from rentals is very useful to ensure the upkeep of the building.

We have a refurbishment programme that is regularly reviewed to ensure that the building we use is kept up to date with building standards and regulations.

Trustee Annual Report

5

You may choose to include Grants & Financial Support for Services during 2023-2024 further statements, where relevant, about: Despite the rising costs of the organisation, the Trustees made a decision

• policy on grantmaking;

• policy programme related investment;

• contribution made by volunteers.

Despite the rising costs of the organisation, the Trustees made a decision once again not to increase our prices during 2023-2024. We are dealing with the most vulnerable adults in our society, many clients are on benefits, and many are struggling with the cost of living crisis. We turned towards obtaining Grants to support us.

Grants have enabled us to maintain our Services and help maintain our financial stability throughout the year.

We wish to thank the following organisations who provided financial support for our core services without whose financial assistance and help we would not have been able to continue to run our Services.

Albert Hunt Charitable Trust Centrica Charles Haywood Foundation Louis Baylis Charitable Trust National Lottery

Volunteers & Staff

The families have entrusted their loved ones into our care and it is extremely important that they have an enjoyable time with us. This could not be achieved if it wasn’t for the time given by our staff and volunteers.

We are extremely grateful to all our volunteers who help distribute our meals, rain or shine, directly to the front doors of our clients; to our Befrienders who call our clients who are unable to get out of the house, and those who have been in hospital and just need a person to talk to.

A big thankyou to all our volunteers who come in to the SDC to help with the Day Service, Social Groups and Sunday Lunches. Our volunteers and staff have continued helping our clients enjoy the activities and also enjoy the days with us. Carers have also been supported by us throughout the year.

The Trustees are extremely grateful for the many hours that our volunteers and staff have invested into the Centre and how they have been key in organising activities; listening and talking to our clients, and making phone calls.

Not all the volunteers are client facing and so we also would like to thank those volunteers who have been helping with the background work such as invoicing and administrative tasks.

Trustee Annual Report

6

We are grateful to the large number of employer supported volunteers such as the GoodGym and Centrica who come to help us with gardening and painting and the maintenance of the building.

Fund raising

The Trustees are also very grateful for the amount of time that our staff and volunteers have given to organising and taking part in the fund raising activities, without which the Centre would not be able to operate.

A special thank you to the members of Soroptimist International of Slough Windsor & Maidenhead who volunteer on the 1[st] and 3[rd] Tuesdays of the month, and also help in organising and running some of the stalls at the ACW Summer Fete and Christmas Fayre.

Trustee Annual Report

7

Section D Achievement and erformance p

Summary of the main achievements of the charity during the year

For three days of the week Wednesday – Friday we cater to those who have extra care needs and/or those with dementia that benefit from the social interaction and activities we provide. Clients are supported and cared for in a friendly environment. While we look after the most vulnerable in our society we provide well needed respite to their Carers.

We organise physical activities that focus on maintaining core strength and fitness to help reduce falls, improve balance, and help the clients stay fitter and healthier for longer. Everyone is encouraged to participate at their own level. Daily exercises help to ensure that our clients are able to maintain independent living in their own home.

Our Activities and Celebrations during the year

Once again another year has passed and we have really enjoyed looking after our clients. We have all had an immense amount of fun and plenty of laughter.

The focus of our daily activities is on reducing the feelings of isolation, increasing participation, building a sense of achievement and purpose for each client. The activities include arts and craft, quizzes, puzzles, colouring books, reflecting on current affairs.

Trustee Annual Report

8

In July we set up a morning activity with a local nursey with a view to them coming on a monthly basis to visit our Wednesday group. The first sessions have gone extremely well and the clients have really enjoyed having them. The aim is to continue doing this as having bright and playful children around lifts the spirits of our clients. They engage in an activity together and the ladies and gents really enjoy this.

We have also encouraged interaction with younger adults including placements from Eton College and Berkshire College of Agriculture Health and Social Care NVQ to achieve the same results of interaction with younger adults.

The communication through body language, facial expressions, gestures and tone of voice between the participants, and the buzz of the interaction between the older and younger generations shows the affect this has on the thoughts feelings, and attitudes of, and even behaviour of, those attending this group.

We also bring into the Centre professional entertainers to many of our social activities. This provides fun days of interaction with entertainers that are welcomed by both clients and the Carers.

We were invited to the big party at Windsor & Eton Riverside Train Station to celebrate the Coronation of King Charles III and Queen Camilla.

Trustee Annual Report

9

We went along for afternoon tea at Ascot Race course.

Trustee Annual Report

10

Our Social Clubs are managed by a member of staff and run by a team of volunteers.

These activities are in shorter 1-3 hour sessions at an affordable price so that we remain inclusive to all in the area. We aim at attracting more able older people who are on their own and who need to interact and socialise more.

Our Tuesday Lunch Club is open twice a month. It is a bespoke service that is tailored towards the needs of the clientele, as some of our attendees have special dietary needs, making this service unique in the area. We follow lunch with either a quiz or bingo session. In addition once a month we provide afternoon tea with tunes. This is very popular now attracting an audience wider afield than Windsor.

ACW encourage independent living but this means that the elderly can become lonely if they live alone. They need to socialise more. Our Social group activities attract older people who may be isolated, living alone, or who only have a small social network. It also attracts those in need of support.

Attendees are looking for company and someone to share experiences with. They find it difficult to get out and meet people and so we provide a safe environment for them to mix with other people.

We encourage anyone in the area to come to our Centre to meet and have fun. To drop in for tea, cakes, lunch and a chat. This Group helps people make friends and helps them to talk to others in a similar situation to themselves. We have volunteers who come along to mix, to listen, to sing along with our entertainers, and to facilitate conversation, with the overall aim of promoting friendship and support networks in the local area.

Our Centre has now become a hub for those who want to socialise and meet others in a friendly and safe environment.

Cooking For One course.

We realised that since many of our clients are living alone, and some recently bereaved, we decided to introduce a six week cooking course ‘Cooking for One’ in January 2024. This was organised in conjunction with Adult Learning. The course covered topics such as portion sizing, adapting recipes for one, money saving ideas as well as helping you cook six different healthy two course meals that the particiants enjoyed eating together at the end of the session.

During the sessions there is plenty of time to talk about ways to make cooking easier. We teach how to chop vegetables safely, and if our cleints are unable to chop vegetables then we explain how frozen is as good as fresh. The particpants were taught how to batch cook and how to utilize their freezers. They also had an opportunity to take receipes home. This course was very popular and so we anticipte doing it on a regular basis.

Trustee Annual Report

11

Tabletop Gardening

Another initiative during the year was to introduce tabletop gardening for those less mobile. Gardening is so good for your emotional well-being. Getting in touch with the living world can feel great. The gardening group is held on the 2nd Tuesday of each month. It is open to anyone over 55 who likes gardening. It is based on tables. No bending, kneeling or lifting and participants grow plants from seed, they plant bulbs in pots, re-pot plants, make bee and insect hotels and discuss other gardening related projects as a group.

Sunday Lunch

We continue to offer our monthly Sunday Lunch which is very popular. It is open to anyone over 55 and their Carers. We serve a three course roast dinner.

Sunday Lunch Club attracts people who are living alone, many who do not have family living close by. Most who attend say they are looking for company and a good proportion have some health conditions that mean they struggle to get out and see people. Many would also not cook a roast dinner for themselves at the weekend.

During 2023-2024 we were very pleased to have two new volunteers who were happy to use our minibus and provide transport to and from the Centre. We are very grateful to the volunteers as it means that more elderly people can now come along to this popular activity.

Trustee Annual Report

12

Four days a week we provide a fresh cooked, hot, two course meal to local residents of Windsor and the surrounding area. The contact with our friendly volunteers is seen as a bonus by clients who say how helpful, kind and considerate they are. It is delivered by a team of 16 dedicated volunteers managed by our Deputy Manager.

The service supports clients who can’t or won’t cook for themselves, those coming out of hospital and those with short term illness/ infirmity as it is an easy way to get a healthy balanced meal. Many have very specific dietary requirements and so we have designed this service to be a bespoke service that is tailored to the individual needs. It especially helps support the more fussy eaters. The wholesome food has been seen to improve the diet.

This service can be set up by the clients but it is more common to be requested, set up by family members who feel that it would be helpful for their loved ones to have a hot meal delivered during the week. They are concerned that their family member isn’t eating properly during the week, or has a poor or limited diet due to their inability to cook.

MOW provides a welcome face to face contact on a regular basis for older people who do not get out much. We are there to provide support for any help that is needed. We carry out a visual health check at the front door and monitor the clients’ physical wellbeing, and their mental attitude. When we feel that further more professional help is needed we notify the relevant authorities such as Social Services or the GP if we feel that there are issues in the household. The service also helps reduce the stress on the Carers and potentially reduces the amount of worry about whether their loved ones are eating well and looking after themselves.

We encourage independent living however this means that our clients are frequently on their own and have few opportunities for social engagement. The Befriending Service is offered to older people and their Carers regardless of age although we primarily deal with those who are over 55. The weekly contact enables the volunteers to encourage and support as well as notice any changes that might be cause for concern.

We currently support long term clients who do not have the ability to get out and see friends and family.

We monitor the health and wellbeing of the clients, both physical, and mental. We are able to determine if there is a change in behaviour. If we identify a problem in the household we notify the relevant authorities.

We provide support and offer a hand of friendship and help reduce feelings of isolation. The feedback we have received is that our clients are happier and more active and feel better from talking about things.

Trustee Annual Report

13

Section D Achievements and performance

Comments from some of our clients or Carers about our Services during 2023-2024

Sunday Lunch

Another lovely meal, one of the best you've cooked.

I love coming here, this group is so friendly and the food is good too. What a lovely meal and the table looks Beautiful Up to your usual standard, delicious, especially the ginger cake Thank you for a lovely dinner, it was really delicious

My presents are absolutely marvellous, thank you to the person who donated it. It’s really kind of you.

Tuesday Social Groups The meat was so tender and tasty Thanks for another lovely lunch. I really enjoyed coming here Thank you that was a lovely meal today Thank you so much for putting these events on for us, the centre always looks so lovely, you all do such a good job Thank you so much for the gifts, what a fantastic cheer up Please pass on my thanks to all the staff at ACW for all that they have done for us this year. Thank you so much for all you do for us and all the wonderful things you put on.

Day Service

I had a wonderful time and can't wait to come again

I think you are all lovely ladies and I love Wednesdays.

The ladies look after us so well, we do lots of things every time.

I had a lovely afternoon, I even had a dance.

Thank you again for all you're ongoing support

It's the best day I've had in ages. I've not danced so much in years! It's been such a good day I don't want to go home

A big thank you to you all, you have no idea what those Friday morning breaks meant to me. I never went anywhere but I felt free for the first time in 2 years.

That was a fantastic lunch very tasty. Thank you.

Well done for all that you do and thanks it’s so good for older people.

OH you so good at what you do, everything is so well thought out, it’s amazing, everybody feels so relaxed and at home Your staff are so good.

Meals on Wheels and Befriending

Thank you so much for the goodies. Sorry I haven’t been out much but with the heart appointments and now my eye. hope to be back in the New Year, once again. Thank you very much for the gift bag, Thanks for all you and the team does to help. Thanks from me and my mum, to everyone involved and their hard work, really appreciated that this service is available.

Another delicious meal, we really appreciate all you do, it gives us something to look forward to Thank you so much for the gifts, what a fantastic cheer up. Thank you so much for the lovely parcel, we can't believe how much we received Thank you so much for the lovely presents, there is such a lovely selection of goodies. I am going to keep one to open on Christmas day. I would like to thank you all for the thoughtfulness and kindness for giving us a gift for Christmas, such a lovely surprise and very much appreciated. We wish you all a Very Merry Christmas and a Happy new year for 2024

Trustee Annual Report

14

Section E Financial review

Brief statement of the charity’s policy on reserves

The Trustees maintain three separate reserves for the future benefit of the Charity:-

1. Repairs and Maintenance Reserve of £4,300 to cover unexpected capital expenditure on the upkeep and replacement of the internal and external fixtures and fittings in the Spencer Denney Centre (SDC).

2. Minivan Fund of £26,667 which will be added to annually from fund raising activities in order to replace our 16 year old minivan which we estimate will cost £65,000.

3. Business Continuity Reserve of £35,000 to cover at least three months costs.

It is our intention to use these reserves for unexpected and also planned expenditure throughout the year if and when required. We also intend to build upon the reserves as and when activities allow.

Details of any funds materially in deficit

Not applicable

Further financial review details (Optional information)

You may choose to include additional information, where relevant about:

• the charity’s principal sources of funds (including any fundraising);

• how expenditure has supported the key objectives of the charity;

• investment policy and objectives including any ethical investment policy adopted.

In order to provide our services in the local community we rely heavily on a contract from RBWM Council. This provides some financial stability and has helped us with the planning of our future. The contract with RBWM finished in March 2024 and wasn’t renewed due to the financial position of the Council. We are continuing discussions with them so that when the Council’s financial position improves we may be able to obtain renewed funding.

We have always been aware that the council may withdraw support and so we established a contingency fund of £35,000 to provide financial stability to cover such an eventuality. We will endeavour to find an alternative source of funding for the future to replace the lost funding from RBWM. We rely heavily on the generosity of donations and Grants from other sources.

Our clients pay a daily fee which covers some of the daily costs to run the Centre. The cost of living crisis has meant that many of our clients on fixed incomes are suffering. The Trustees decided not to increase our prices during 2023-2024 as we wished to remain inclusive so that more elderly people can attend our activities. We also introduced low cost activities to help support those on lower incomes. We also continued to administer the household support fund for RBWM to encourage those who are really struggling to get financial help.

In the past the Trustees, the staff and the volunteers, have all introduced ways to raise funds through table top sales, selling items on social websites, quiz nights, and on-line donations/giving.

The Trustees are extremely grateful to the generous donations, and legacies, from our supporters and Grantees this year. We are also extremely grateful to the organisations for their time and generosity in helping the Centre.

Trustee Annual Report

15

Section F Other optional information

Programme for the upkeep of the facilities and building:

The SDC is owned by the Council but it is the responsibility of the Trustees to maintain the building under the terms of a 15 year peppercorn lease expiring on 17th October 2037. The Trustees have agreed on a rolling programme to improve the facilities over the next five years through fund raising, corporate partnership, and volunteers. This programme is reviewed regularly at our monthly Trustee meetings.

We monitor the building and the repair work that is needed. Income from our rents help towards minor repairs that can assist us in the maintenance and upkeep of the building. We rely heavily on the support of organisations such as GoodGym and Centrica to help us, they repaint the building and tidy our gardens.

For larger projects we look towards obtaining capital Grants. We continually review the health and safety aspects of the building and the site. We look at ways to improve the energy efficiency of the building and ways to modernise both internally and externally. Our next phase is to ensure that disabled access and facilities, which are key to the needs of our clients, are improved, modernised and fit for purpose. We are extremely grateful that during 2023-2024 we have received grants from Syder Foundation and the Shanley Foundation that will go towards replacing the toilets that need to be upgraded in-line with current building regulations for the disabled. We hope to start this project during 2024 however this depends on obtaining additional grants to do this.

During 2023-2024 we replaced some of our old kitchen equipment and once again very thankful to the support from the Mobbs Memorial Trust and Percy Bilton Charity for their contribution towards this.

We can only continue running our services with the help of other organisations, through Grants, donations, or volunteer work.

Future plans:

Additional services:

With a growing number of older people living alone in our area we have introduced new groups this year such as the cooking for one courses and the gardening club. We will continue to seek support and input from our elderly community to introduce other activities to support older people.

Local trips and theatre trips:

We continue to look to find suitable outside events, and trips, such as the afternoon tea at Ascot, that are suitable for our clients. This will include theatre groups or shopping trips. To do this we hope to link up with groups of volunteers to give one to one support to our clients and make use of local community transport providers People2Places who were instrumental in providing additional transport when we visited Ascot Race Course and the Kings Coronation Big Party.

MOW and Befriending:

The Trustees feel that these services have been very successful since the introduction of these services during the Covid-19 pandemic. We plan to continue to provide both services for the foreseeable future. We will, due to the loss of the council support for 2024-2025, review our resources and sources of funding as it has only been possible to provide these services in the past with the help of generous additional Grants.

Social Groups & Other Services:

We are considering introductions to new services with an emphasis on men’s groups and ethnic minorities. We wish to expand upon our Social activities by providing additional services such as providing information, scam awareness, online safety, fire awareness, and also other activities suggested from our client base or from the general public. We are also considering the introduction of a handyperson in the area, and the provision of information services, with the help of Age UK Berkshire.

Trustee Annual Report

16

Volunteer / Staff Training:

The Trustees are always looking at ways to upskill the staff and volunteers and ourselves to ensure that the services we provide will meet the needs of the local community. This will be delivered through making use of the websites and training material that is provided by relevant external organisations. We will also use Age UK Berkshire to assist in providing suitable guidance on available courses.

New Minibus:

The Charity desperately need to replace our minivan, which is now 16 years old. It has broken down several times during 2023-2024. We need to raise capital to do this and so we are actively looking at funding through grants and fund raising activities.

Trustees:

We increased our Trustees to six in May 2023 however Laura Godsell resigned as Trustee in March 2024 due to personal reasons. She will however continue to work with ACW in the capacity of a volunteer HR consultant. We thank her for her continued support.

POST-BALANCE SHEET EVENT

With effect from 1[st] September 2024 ACW entered into a 3 year memorandum of Understanding (MOU) with Age UK Berkshire (AUKB) under which AUKB will provide funding of up to £35,000 pa to replace the shortfall resulting from withdrawal of the RBWM Service Contract. AUKB will also provide additional funding of up to £25,000 pa to assist with the development of additional ACW services. This MOU further cements the existing strong working relationship between ACW and AUKB.

Section G Declaration

The trustees declare that they have approved the trustees’ report above.

Signed on behalf of the charity’s trustees

----- Start of picture text -----
Signature(s) S Gill
M Bennett
Full name(s) Michele Bennett
Stephen Gill
Position (eg Secretary,
Chair
Chair, etc) Treasurer
Date
30 August 2024
----- End of picture text -----

Trustee Annual Report

17

Appendix 1: List Local Organisations

We have several links with local organisations listed below, either currently or in the past, who have assisted us either financially, with monetary donations or provided Christmas gifts, items for our raffles, and events. They have also provided us with volunteers who have helped with the garden, painting the centre, helping and providing the entertainment or activities for a day.

AbbVie Abri Alzheimer Dementia Support Age UK Berkshire (AUKB) Albert Hunt Trust Berkshire Community Foundation (BCF) Berkshire College of Agriculture Bucks Mind Centrica Datchet Golf Course Eton College Fare Share Get Berkshire Active Girdlers Foundation Trust GoodGym Government Kickstarter Programme Lavender Green Flowers Louis Baylis Charitable Trust Microsoft Mobbs Memorial Trust Percy Bilton Foundation Price Phillip Trust Rotary Club Windsor St George Royal Borough Windsor and Maidenhead (RBWM) Scots Fish and Chips Slough CVS SSP Foundation Trust Soroptimist International Slough, Windsor and Maidenhead Shanley Foundation Syder Foundation Tesco Community Grants The Runneymede Hotel The Reception Team, Tor Building, Maidenhead, The Windsor Community Defibrillator Partnership Thames Valley Police Vanilla Cakes Waitrose Community Matters WAM Get Involved Windsor & Maidenhead Primary Care Trust Windsor Race Course Wolfson Foundation

Trustee Annual Report

18

e Concern Windsor Re Istered Chari No 1177688 Retelpts Grant5 & Donatlon5 & Other Recelpts Restricted Grints forSer¥i¢es Restrlcted Capf£al Grants & Insurance aaims Meals IDdy CharResl Transport Fundraising Me8ls OD Wheels Income Hall Lettlng inc IT room Bank lTrterest Pdosg ZQL4 54,768 21,999 7,969 24.755 8,245 2,354 13,630 2.978 804 137,502 49,325 9,500 29,900 20,540 5,220 1,563 10,501 1.735 174 128,458 Ytytsitete Payments Total StaNCost$ Inc experhses, Tax, Nl Prem￿e5 Costs Supplles Food Actlvrty Costs Vehlcle Costs OfEice Exepnditure In5uraKe & Public Uabll Accountancy Meals on Wheels & 8efriendin8 Dlrect Costs Mi5celaneous Expenditure IrKITralni 82,430 17.632 6,985 4.319 71,079 48,413 5.233 2,766 2,616 3,070 1,314 2,310 2,4Z3 2,69Z 3A78 1.311 1,680 1.784 1.193 111,872 13.650 1134581 14L916 Netof rtcelptsllpaymeThtsl Cash futhd al istAp CBshfvnd •tJlrt M•r¢h 88.999 102,45? 101629 ntola abll Cash Petty Cash Bank Account Current Bank Account Dep051t 55247 47,336 102.629 42,467 46,532 88,999 Olhor Monet4ryA5sets RBW Contract for SeNi¢e$ Natlonal Lottery Prepayment 8.750 8,750 92 8,842 18,749 M.P. Vehlcle value at 15tof AO1 195 260 Iletossrt vtrluert31stMonh IIL666 108.008 Approved by the truste and ￿gned ot) behalf of 411the trustee5.' SD.E. .Tiusree ustEe

Comcom Wlndsor ndp 1. ￿1• •1 pr•pAM¥on These4crnuntshav been •8 R•rapts and PahTh0ntsA￿nteU￿S.13s¢Itr A(12Tr11 2. I￿￿ntIr￿4 poll¢kn• Thechorlty maimains varfnu&tyye50ffvryJ8¥fDIM @ ?1 Mgrr Jvjllng & M￿nt￿ence RoF4oc2rnenl MIn￿an M3 26,667 2,089 26,667 L.447 Aestn¢bJ c#￿ I)r8n ConfywerKyReaerve 3S.O 35,( Rfjpre89nl ￿￿￿K￿$V4h1￿ 8regxp$hdaN0 al tho th￿tion fruGto69 the lurthwanreoftho obJBctaclthe chaty. Rwal Bo￿u9hwj￿¥Qr4 MathLYei5 35,ClJJ 5.050 RBWMINHS Frim*1nr￿VOkn FU￿ otherlrrtome 9,946 $4761 49A15 W(ltsth) Tw81 Sur￿lY McCarthy& Stone Mobb$ T¥i TaQ MPV lur Pucy￿rton ChBrEty. r FoundAkn Shwloy Foundauort 2D,(KXI 3,5CO 3,469 2,500 7.969 Z90 Tesco Louls B3￿1$(￿3￿￿b1tsTr￿t I,s ABRI e Ma8l¢Grani National Lottery ehartas Fujnda JWI Hiirrt ChBrh¥blè Tru SL 9,999 2¥999 2.722 L016 5,830 3.752 LS33 6,233 Securfty eanl Repair5 & m￿l￿ten￿nCe New Boller Radlator Plpe5 NewCellln8 8,429 27,163 48.413 17.632

Statlonery &OffIcSup￿lIs TeleF•one& Postaie Com￿rter¢0515 674 1,849 547 I￿70 2,148 627 JA79 RBWM ContFaCtforSer¥lces Incomèls payable quarter￿ Sn arrears, ACWreceF¥ed p4ymen¢ forJAnuary- March 2D24 InAprfl 2024. Thi5 contractwas rtot ￿n￿Èd￿n al March 2024duetoihe ffflanclal p05Rlon of the c0￿clI atthe ofthÈfinanclalyear31stMarch 2024. In Aprtl 2024 t￿£0￿n￿ldid m8ke?further paymeTrtof £8750forihe peAod Aprnl-lunp 2014. The noncontlnuanceofthe£onraCt mean5thètwe wlll endeaourtOfvr￿3n alternat￿esOurRof lrywrne. We have£35￿ contin8thlLry regerveto help ￿hl￿WI0r20>ts2o2S. Bulldln¥ Th7alntenance'. Thlsreser¥e hto coverune%pectEdbvMdh8<05t5 &repalr5. MlnlbJS replacemÈnt.. ÉIOth)wa5donated durlni2022-2Q23 èAd a newiÈStrlrtedfund ueed The¢ostof repladngthemln¥an lslnthe reOon ofE650W. We hopef0ra￿eIhlS capttal ￿s￿￿tuna rasih8 activltlei and appÉals. dan nr¢str< qd P￿d501t Charf Unrestrictpd anddesisTr4tedfund50fthe Chadtyareav1abltospe￿ on irtM￿e5thJ1 fUrt￿r thepurwse olthechèrfty. Rettrthd Fund&aredonilln5andfjrJntswhiththedonorhaswdfig4 3r¢tobe wed SO￿tyL￿d for aspecthc actlvtyor projert bdtt8undèrtakenbyCharlty Grants and ot￿rI￿￿OMel5 ieco8nlsed lTrfvlllntheStstement of FlnandalArtM¥e51n theyearln whlch thecharfty ha5the fullentlt￿Meft1 tothe Income4ndthe ?rnOUDi ol hicome on UYJa1￿bE meagjred rellabtyanothern isaprobAbll￿of r¢Èlpt.

Ao• Con¢•wn IMndboT (HARITY COMMISSION FOR ENGLAND AND WALE5 Chlrlty Nunor117M# 31•t CC11a 2Q24 Section Cash Flow Totsl PL¥ Fun toth• toth• Al R•E•lpt• ¥y 54,7 21,911 7.989 41.32¥ 2Jn Z578 2.sm 13.63• 10.¥1 I,pss 174 Sub total(GmsB (fi￿￿11e forAR) 1•74 iS7.602 2A•Mt and In¥Mkn•nt lA•, I t&bl• 107. 29. 13T,$02 126, Al Paym•Thts ¢ost¥ IZ4JD 17611 71071 1141J #0 2142 4zJJ 347 3074 28•$ 1701 4$1 147 2J14 11 Sub fvt•i 1911 2A*¥•t•nd In¥••trn•rtsal•4. {u t•bl• tot• Notolr8Wlrfpaym8ntsJ A5TraMt•r• botsw•n A6 C4¥hlundF lJ•¢y•ar ¢•sh ftmds thlsyewend 1&30D 88,•Bg 102, 102,407

Section B Statement of assets and liabilities at the end of the period C•t•gwkn• ft¢•trkthd B1 CaBhfund8 dfvn fundv dFund B2 Oth•r mon•tw •¥¥•ts RBWM Pr•payMOnt 17>J Fundbj whkh whkh ¢urT•rt lopUDM B3 In¥8thent a8S•t8 to lopUorA B4Ass8t• r8tslMd lortho ¢hap1ty'8 own pv Pundt• whkh Fund>J wbkb lopUDM BSUablIl￿e• Pthl Nw Dateol

Independent examiner's report on the accounts

Section A Independent Examiner’s Report

Report to the trustees/ AGE CONCERN WINDSOR members of

On accounts for the year 31 MARCH 2024 Charity no 1177688 ended (if any) Set out on pages 19 & 20

I report to the trustees on my examination of the accounts of the above charity (“the Trust”) for the year ended 31/03/2024.

• Responsibilities and As the charity trustees of the Trust, you are responsible for the preparation basis of report of the accounts in accordance with the requirements of the Charities Act 2011 (“the Act”).

I report in respect of my examination of the Trust’s accounts carried out under section 145 of the 2011 Act and in carrying out my examination, I have followed the applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.

Independent examiner's statement

I have completed my examination. I confirm that no material matters have come to my attention ~~(other than that disclosed below~~ *) in connection with the examination which gives me cause to believe that in, any material respect:

• accounting records were not kept in accordance with section 130 of the Act or

• the accounts do not accord with the accounting records

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in order to enable a proper understanding of the accounts to be reached.

• Please delete the words in the brackets if they do not apply.

Date: 30 August 2024

Signed: Name: THOMAS JOSEPH CONLIN Relevant professional ACIB (ASSOCIATE OF THE CHARTERED INSTITUTE OF BANKERS) qualification(s) or body Address: 9 THE HAWTHORNS CHARVIL, READING BERKSHIRE RG10 9TS

October 2018

IER

1

Section B Disclosure

Only complete if the examiner needs to highlight matters of concern (see CC32, Independent examination of charity accounts: directions and guidance for examiners).

Give here brief details of any items that the examiner wishes to disclose .

October 2018

IER

2