**THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** _**Working to PREVENT & END homelessness in Surrey Heath & surrounding areas**_ ## **REPORT AND FINANCIAL STATEMENTS** **For the period 1 April 2023 to 31 March 2024** 1 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** |**CONTENTS**|| |---|---| ||**Page**| |**Legal and Administrative Information**|**3**| |**Report of the Trustees**|**4**| |**Impact Overview by Chief Executive**|**9**| |**Acknowledgements**|**16**| |**Independent Examiner’s Report**|**18**| |**Statement of Financial Activities**|**19**| |**Balance Sheet**|**20**| |**Notes to the Financial Statements**|**21**| 2 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Legal and Administrative Information** |**Charity Name:**|The Hope Hub| |---|---| |**Charity Registration Number:**|1176452| |**Registered Address:**|St Mary’s Church and Centre| ||Park Road, Camberley,| ||Surrey GU15 2SR| |**Operating Address:**|Rear of Library,| ||Knoll Road, Camberley,| ||Surrey GU15 3SY| |**Trustees:**|Rev Christopher Richardson| ||Mr Andrew Booth| ||Mr David Reed| ||Mrs Trudy Rankin| ||Mr Michael Manisty (appointed 19 September 2024)| |**Chief Executive:**|Mags Mercer| |**Independent Examiner:**|Jill Kingscott FCA| |**Bank:**|CAF Bank Ltd| ||25 Kings Hill Avenue, Kings Hill| ||West Malling, Kent ME19 4JQ| ||Co-operative Bank Plc| ||PO Box 250, Delf House| ||Southway, Skelmersdale. WN8 6WT| 3 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **REPORT OF THE TRUSTEES** The Trustees present their report and financial statements for the year ended 31 March 2024. The financial statements have been prepared in accordance with the accounting policies set out in note 1 to the financial statements and comply with The Hope Hub Constitution document, the Charities Act 2011 and the Statement of Recommended Practice: Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102). ## **Objectives and Aims of the Charity** The Hope Hub (referred to here as the Charity or THH) is a Charitable Incorporated Organisation (CIO). Constituted in December 2017 following an independent consultation commissioned by the Local Authority that recognised the need to establish a charity for the relief of poverty and specifically to support vulnerable individuals (18+) who are homeless, at risk of becoming homeless, suffering with addiction(s), poor mental health, unemployment and/or social isolation. The CIO was formed by the Churches Together in Camberley (CTC) to deliver a person-centred approach and to support each individual, positively empowering them towards independent living. ## **Aims** The charitable aims of the charity are to provide **HOPE** through a **H = Holistic** range of services by qualified and trained staff and volunteers **O = Open access** for all who need our services within the Borough and surrounding areas **P = Person Centred** with a strengths-based approach, working with each person **E = Empowering** each person to move towards independent living The charity strives to achieve these aims by providing a **SERVICES PATHWAY** comprising **Crisis Support and Empowerment Services including Outreach and a 6 bedroom Emergency Accommodation Service (EAS)** : ## **Crisis Support** - ➢ Drop In with breakfast/refreshments/hot nutritious meal - ➢ Laundry facilities - ➢ Shower & emergency items - ➢ Clothing - ➢ Healthcare access - ➢ Recreational Activities - ➢ Emergency Food Support - ➢ Outreach Support - ➢ 6 bed Emergency Accommodation Service (from Jan 2022) ## **Empowerment Services** - ➢ Case worker with 1:1 support - ➢ Assistance with finding accommodation and securing furniture - ➢ Assistance with maintaining accommodation - ➢ Assistance/mediation with families - ➢ Benefit Support, Advocacy & Intervention - ➢ Benevolent Funding (where available) - ➢ Mental Health Worker with 1:1 support (planned) - ➢ Direct Access and referral to specialist services - ➢ Money Management and 1:1 Debt Advice/Management - ➢ Addiction(s) Support, Health Workshops - ➢ Employment Support - ➢ Volunteering Support - ➢ Training & Preparation for Employment - ➢ Living Well Project (weekly workshops for Clients supported into accommodation) 4 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Public Benefit Statement** The Charity serves the public benefit by helping to reduce anti-social behaviour, crime and demand on statutory services such as hospitals, health services, local authorities and police. This is achieved through the provision of intense support to individuals via our SERVICES PATHWAY, delivering direct cost savings benefit to the public purse. The Charity also provides a service to the general public through its website, social media, open days and other events by raising awareness and providing information/awareness and education about the local and national housing climate. ## **STRUCTURE, GOVERNANCE AND MANAGEMENT** ## **Governing Document** The governing document of the Charity is The Hope Hub Constitution which was signed and registered on 22 December 2017. ## **Trustee Selection** The Charity is a faith-based charity and the Trustees serve for a period of three years after which they are eligible for reappointment. New Trustees are appointed by resolution of the Board. The Board advertises for new Trustees with appropriate skills through local churches and the Voluntary Support North Surrey network and other appropriate media. ## **Organisational structure** The Hope Hub is a CIO (Charitable Incorporated Organisation). The Board of Trustees determines the policies of the Charity and may be involved in staff selection, particularly for a management post or as requested by the Chief Executive. The Trustees during the year were: Rev Chris Richardson (Chair) Andrew Booth David Reed Trudy Rankin FCA (Treasurer) Michael Manisty (appointed 19[th] Sept 2024) Except where noted otherwise, all the above trustees served throughout the period and up to the date of signature of the financial statements. The Board delegates to the Chief Executive management responsibility to carry out the development and day to day management functions of the Charity. The Charity is not part of a wider network and is reliant on the support of Surrey Heath Borough Council, Surrey, and all the funders and supporters to fulfil its objectives. During the year the Charity has provided the full SERVICES PATHWAY operating from 3,000 sq. ft. premises owned by Surrey Heath Borough Council in Camberley, Surrey. 246 service users (2023: 212) have accessed services 10,601 times (2023 8,800). In addition, we have housed 24 people at our 6 bedroom Emergency Accommodation Service (EAS) in partnership with Surrey Heath Borough Council. Please refer to Impact Overview (pages 9-15) for more information. The Charity is a member of Homeless Link and the NCVO (National Council for Voluntary Organisations). The Chief Executive is a qualified member of the Institute of Fundraising and a qualified Chartered Manager through the Chartered Management Institute. ## **Risk Management Statement** The Trustees follow a programme of risk management as part of the Charity’s continuous improvement strategy. THH has adopted a Risk Management Policy delegating day to day operations and management thereof to the Chief Executive and a quarterly review is held at each meeting with the Board of Trustees. All the charities’ policies have a review date when they are reviewed, updated and re-presented to the Board of Trustees. ## **Health and Safety** THH has health and safety management policies in place intended to ensure the charity operates safely and in full compliance with the relevant health and safety legislation. Health and Safety and training of staff and volunteers is reviewed at each quarterly meeting with the Board of Trustees. All insurances are up to date and displayed within the building. Periodic health and safety inspections may be carried out by the Authorities and recorded accordingly. 5 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Reserves Policy** The Trustees regularly review The Hope Hub’s reserves having regard to the need to: - Fund the working capital required for provision of the developing range of services - Meet contractual obligations - Meet the Charity’s obligations as a good employer - Protect and maintain assets - Allow flexibility to respond to unexpected opportunities and challenges - Fund strategic plans Surrey Heath Borough Council provided a “Pump Prime Fund” for The Emergency Accommodation Service when the service commenced and this provides a reserve for the Night Services should the cost of the services not be covered by income during the year. The balance on this Fund at the 31 March 2024 was £102,484 (2023: £114,231). The Charity has adopted a policy of building and maintaining reserves sufficient to cover between 4-6 months of the operating costs of the Day Service in order to secure the continued provision of these services despite the unpredictability of funding streams, changing eligibility criteria and statutory funding. At the 31 March 2024, the balance of the Designated Operating Reserve was £116,622 (31 March 2023: £104,118) and has been increased since the year end to £185,000. The Reserve is kept in a separate bank account, ring-fencing these funds to provide a cushion against variations in income, whether seasonal or driven by events. ## **REVIEW OF FINANCIAL POSITION** The Charity is a non-profit making organisation. The financial activities for the year and the balance sheet as at 31 March 2024 are as shown in the financial statements on pages 19 to 31. The Hope Hub was successful in securing a healthy mix of funding during the year and has continued to operate good stewardship over expenditure. In the year ended 31 March 2024, income of £540,841 was secured (2023: £434,662). The Hope Hub is grateful for, and reliant upon the continued support of Surrey Heath Borough Council, Surrey County Council and a wide range of partners including Trust and Grant Funders, Statutory bodies, Community and Faith Groups, Businesses, and other Donors including members of the general public. All income is used for the purposes for which it is given. The charts below illustrate the funding mix during the year and in the prior year and are based on the analysis of income on page 23: ## **Source of Funds Year ended 31 March 2024** **----- Start of picture text -----**
Community Fundraising 3% Donations Corporate 8% Donations Faith Groups 2%
Donations Public 3% Gift Aid 1% Statutory Grant 36%
Trust/Grant Funders 36% Benevolent income (clients) 0.3% Income from Housing Benefit 10%
EAS Service Charge 0.5% Other trading income-events 0.5% Bank interest 1%
**----- End of picture text -----**
6 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Source of funds Year ended 31 March 2023** **----- Start of picture text -----**
Community Fundraising 9% Donations Corporate 9% Donations Faith Groups 2%
Donations Public 4% Gift Aid 1% Statutory Grant 46%
Trust/Grant Funders 11% Benevolent income (clients) 2% Income from Housing Benefit 14%
EAS Service Charge 0.4% Other trading income-events 1% Bank interest 0. 1%
**----- End of picture text -----**
Total expenditure for the period ended 31 March 2024 was £467,856 including depreciation (2023: £401,997) which represents the operating costs of delivering the various services and projects offered by the charity during the year. THH operates from premises provided by Surrey Heath Borough Council with no ongoing rent. The Charity is responsible for internal maintenance, decoration and all utilities. Net income for the year ended 31 March 2024 was £72,985 (2023: £32,665). The total funds carried forward at 31 March 2024 were £533,953 (2023: £460,968). Of the total funds, £178,608 were held in Restricted Funds (2023: £152,495) meaning that they are restricted to purposes specified by the donor, £116,622 (2023: £104,118) was held in a Designated Operating Reserve and the remaining £238,723 (2023: £204,355) was held in the Unrestricted General Fund for continued delivery of services in the next financial year. Inflationary and other pressures in the economy continued to impact our running costs during the year, with particular pressure from utility costs and salaries. These pressures may also impact the ability of funders to donate in the year ahead, including statutory partners such as Surrey Heath Borough Council and Surrey County Council. However, the Charity has a Designated Operating Reserve of 4-5 months of operating costs in line with good governance and our policy as described under the Reserves Policy section above. This provides a cushion against variations in funding. 7 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **RESPONSIBILITIES OF THE TRUSTEES** The trustees are responsible for preparing the Trustees’ Report and the financial statements in accordance with applicable law and United Kingdom Accounting Standards (United Kingdom General Accepted Accounting Practice). The law applicable to charities in England and Wales requires the trustees to prepare financial statements for each financial year which give a true and fair view of the state of affairs of the charity and of the incoming resources and application of resources of the charity for that period. In preparing these financial statements, the trustees are required to: - Select suitable accounting policies and then apply them consistently - Observe the methods and principles in the Charities Statement of Recommended Practice (SORP) - Make judgements and estimates that are reasonable and prudent - State whether applicable accounting standards have been followed, subject to any material departures disclosed and explained in the financial statements; and - Prepare the financial statements on the going concern basis unless it is inappropriate to presume that the charity will continue in operation. The trustees are responsible for keeping sufficient accounting records that disclose with reasonable accuracy at any time the financial position of the charity and enable them to ensure that the financial statements comply with the Charities Act 2011, the Charity (Accounts and Reports) Regulations 2008 and the provisions of the Constitution. They are also responsible for safeguarding the assets of the charity and hence for taking reasonable steps for the prevention and detection of fraud and other irregularities. This Trustees’ Report on pages 4 to 7 has been approved by the Board of Trustees: ## **Rev Christopher Richardson** **Chair of Trustees** **Date: 18[th] November 2024** 8 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **IMPACT OVERVIEW by Chief Executive, Mags Mercer** The Hope Hub had a positive year and service team delivery was outstanding. However, Service User need was at its highest ever level in the year ending 31 March 2024 and complexity of need also increased with 75 out of every 100 people we support struggling with mental health challenges. This has been exacerbated since the pandemic, economic downturn/cost of living crisis and general lack of affordable and move on accommodation for people of no fixed abode OR, those who are vulnerably/unsuitably housed. Statutory services are usually strained and we find ourselves needing to deliver more as each year passes. The theme of witnessing mental health deterioration for the vulnerable often combined with food and fuel poverty, unemployment and homelessness is increasingly visible. The Hope Hub continues to support anyone aged 18+ who needs our holistic and empowering services. We are pleased to have successfully re-built our Volunteer base, recruited a part time Volunteer Coach (with funding) and secured the IiV **Investing in Volunteers** UK quality standard for good practice in Volunteer Management. We have also maintained our **Disability Confident** employer status. Through a range of funding projects, we have been able to maintain our **Living Well portfolio** of Workshops seeking input and involvement with our Service Users. Affordable Cookery across the Borough, Budgeting and Money Management, Creative Art, Feel Well Workshops, Health for Life, Healthy January campaign and Anger Awareness and coping strategies. Our **Training and Employment services** continued to be a welcome service and need. We were also a Warm Hub and Welcome space from TuesdayFriday for those in need, providing a warm meal, workshops and fuel vouchers through statutory partnerships. We gave out a record 775 food parcels sourced entirely through the amazing Community, supermarkets, churches, foodbanks and responses to our social media requests. Additionally, we sourced, cooked and served 4,123 meals from our Day Service and Emergency Accommodation Service and secured a 5 star food hygiene rating from an unannounced inspection. During the period **April 2023-Mar 2024,** we supported **246 Service Users** and our **services were accessed 10,601 times,** an average of 43 times each **.** Although the number of people of ethnic minority was 25, their total service access was 2,330 times averaging 93 times each. **Of the 246 Service Users, 164 were male, 78 female, 4 LGBTQ, 25 Ethnic Minority Services Services Users were aged between 18 – 81.** ## **DAY SERVICES:** - Services Accessed : 10,601 times : Average 43 times per person - • Visits : 1,963 : 775 food parcels given out • Sourced food and prepared meals : Served 4,123 • Supported 67/78 people of No Fixed Abode into accommodation • Outreached 383 times - 17 Benevolent grants secured for individuals who would not be able to afford a rent deposit and/or first months’ rent. - Supported 16 people into employment - Delivered 158 Living Well Workshops & Activities - Delivered 58 debt management sessions in partnership with Frontline debt advice (debt greater than £3K) - • Mentored 92 Course Completers on IT / Digital Upskilling, training and a qualification THH was a Warm & Welcome Hub Nov ’23Mar ‘24 - 309 CV/Employment Support sessions delivered 9 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Emergency Accommodation Service (EAS):** - 24 Tenants stayed at the EAS during the period - Residing 150 weeks in total - 20/24 successful move on’s to permanent, safe accommodation - 2 Benevolent grants secured (eligibility criteria met) - 726 Evening Meals prepared and served - EAS opened for SWEP between October 2023-March 2024 - Service is manned 16 hours/day by THH Staff. **----- Start of picture text -----**
ordon venue : pened an
Bedrooms
pen . hrs . am
elcome vening Meal
vening : support update THH ay Services
nformal ames Chat
ncourage mpower
ngage at THH ay Services secure permanent
accommodation tng emp
**----- End of picture text -----**
## **Changing Futures Programme (Bridge the Gap (BtG) partnership with Surrey County Council))** - Enabled us to employ 3 Outreach Workers (2 FTE) to provide intense support to identified Service Users with multiple disadvantages. - 14 Services Users were on the BtG programme during the year. - 15 Service Users were also on the Surrey Adult Matters (SAM) scheme supported by the team. - Outreach Service is provided 5.5 days / week (Mon-Sat) We continue to operate from a strengths based, trauma informed approach with our Service Users, many of whom are complex and have multiple disadvantages. We work with ex-offenders/those on probation, struggling with poor mental health and those with addiction(s). Our comprehensive Services Pathway provides a CRISIS drop- in service and EMPOWERMENT gives each person 1:1 case work support and access to our full range of LIVING WELL workshops, training and employment/volunteering coaching. We also continue to benefit from partnership with Frontline debt advice as they support our Service Users with debts typically greater than £3,000, usually operating from our 3,000 sq ft day services building. **----- Start of picture text -----**
We thank the MANY who
have donated food and
emergency items to us
allowing us to give to those
in need. Regular
donations from Sainsburys,
Waitrose, Cooks,
ightwater, St ohn’s
Hartley Wintney & Our
Lady Queen of Heaven
churches. Hart &
Crowthorne Foodbanks &
Community Donations
enabled us to cook healthy Pics L to R: Local Scouts &
and nutritious meals. We
Brownies collect items for
served a total of 4,123
THH, Sleeping Bags donated,
meals and gave
out/delivered a further 775 Bottom left: a large
food parcels. community donation so we
can provide food parcels
**----- End of picture text -----**
Support and recognition of our work has thankfully again been strong and we were successful in securing funding through statutory partnerships and trust/grant funders throughout the year. Additionally, corporate support and volunteering has increased as has local community, business support and individual donors. It is so encouraging for the staff and volunteer team who work under pressure most of the time to witness the incredible backing and support from our partners, funders and across the community. 10 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Our Service Users tell us:** _“Thank you for all the “Thanks so much for sorting out “Having the help and help and support The my finances and enabling me to support when I was so Hope Hub has done for have hope in the future. I feel I highly stressed has me. If you had not can move forward now.” been incredibly helpful. stepped in when you Everyone at The Hope_ _**Unemployed & at risk of** did, I don’t think I Hub is amazing._ _**becoming homeless** would be here now!”_ _**(homeless prevention).** Thank you._ **(Anonymous)** _**Male, 50’s** Female_ _**,needing safe housing**_ **Celebrating** _“Thank you for being there when I came out of HMP and the ongoing_ **Service User and** _support without stigma. You all gave me the support and help I_ **Volunteer** _needed at the hardest point of my life. You kept me going when I was_ **Successes** Part of our culture is _homeless and I am now settled and doing well. Thank You Team_ to always try and _Hope Hub!”_ celebrate good news **Male ex offender** when our Service Users and Volunteers achieve a qualification, complete a training module in digital skills, budgeting, coaching, affordable cookery, get a home or secure a volunteering placement or employment. Certificates are regularly awarded to all course completers. ## **Living Well Workshops** Pics L to R: Volunteer Forum, Service User successes, Overpage: MP visits THH with Lloyds Bank Director & Foundation, One Pot cooking 11 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** Through key funding, we have been able to deliver a range of Cookery courses across the Borough including ‘one pot cooking’ classes with attendees over 6 courses. We delivered a number of other Healthy eating/cooking events over the winter period too. Other Living Well workshops included Creative Art, Basic Budgeting and a range of Tenancy support and wellbeing workshops including anger awareness and coping strategies. These are fundamental to help individuals learn new skills as they move towards independence. ## **Christmas Festivities** The Local Community supported us with gifts, vouchers, food & monetary donations. Being part of The Big Give campaign meant that donations were doubled for a week and allowed us, together with generous giving from Waitrose plc to place all homeless people into a hotel for the period statutory services were closed and provide them with food for the period for the 6[th] consecutive year. We held a number of festive events and the Mayor of Surrey Heath joined us for one of our festive events. L to R Pics: Christmas fundraiser & shoppers gift tree, Busy volunteers-preparing festive meal, Mayor & SU with CEO visit ‘Santa’s Grotto’ where gifts galore can be chosen, festive event & carefully wrapped gifts by volunteers labelled for our service users 12 **THE HOPE HUB** **Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Valuing Productive Partnerships** Considerable strategic input is provided to all our partners and funders and we greatly value being able to participate with qualitative and relevant information helping to shape the services and statutory support that is needed by our Service Users. We work with all statutory bodies and agencies in the Borough and surrounding areas from hospitals, P’s, NHS CC , Probation, ocal and County uthorities, Police, PCC, Citizens dvice, Community groups, Addiction agencies and foodbanks/services acting as an intermediary with the Authorities on complex multi-agency cases. Additionally, the Emergency Accommodation Service is a partnership project with Surrey Heath Borough Council and part funded by claiming Housing Benefit for tenants. ## **Valuing Volunteers & achieving our Investing in Volunteers Award (IiV)** THH would not be able to deliver the range of services without our ever increasing valued volunteer team and a staff team who go beyond the call of duty and regularly volunteer to support Service Users, attend community and other events at evenings and weekends. By the end of the period our volunteers and staff members averaged a combined total of **80 volunteer hours per week 51 weeks a year** . This represents a significant donation and when calculated at the current UK Living Wage, shows a social return on investment (SROI) of circa £46,700 per annum. If calculated at a professional rate however, it would be a considerably higher SROI. Corporate support was also positive during the year and **Fourwalls Marketing Agency Group** selected The Hope Hub as their charity of the year and donated considerable hours at the Day Service and EAS cleaning, painting and gardening. dditionally, they raised funds to completely fit out a new ‘fit for purpose’ store room at our ay Service. Their energy and commitment was infectious and we were delighted to nominate, and, they were subsequently awarded by The Mayor, the **‘Corporate Volunteer Award’** through Voluntary Support North Surrey (VSNS). Through our **Service User Forum,** we actively encourage Service Users to shape our services so we adapt and ensure we are only delivering services that are really needed. We value those **with lived experience** and several participated in Changing Futures and Peer/co-production support events. The Changing Futures logo is just one example of co-production created at The Hope Hub and adopted for Surrey. ## **Social Media Presence** We have increased our presence on facebook, instagram and X (previously twitter) and continue to re-fresh our website. We remain active across the Community and are often invited to attend local events to fundraise and/or raise awareness about our work. Our quarterly e-News continues via mailchimp and is well received by 13 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** partners, funders and supporters. All staff and key volunteers have been trained in safeguarding and fire safety in case of an emergency. The charity policies have all been updated in line with review dates and shared with the staff and volunteer team. Records of training are held centrally. At the end of March 2024, 20 people worked at the charity but most are part time giving a Full Time Equivalent of 11 people. The split of the 20 staff between night and day services was 14 permanent members of staff working on Day services, 5 permanent staff plus 5 adhoc cover staff (1 FTE) working at the EAS (night service). The full time member of staff who manages the EAS service also works on day services. Pics L to R: Mayor & CEO invited to open new BnM store in Camberley where 2 Service Users were supported into employment, Some members of Team Hope Hub, CEO pitching at funder event, Community fundraising & Awareness events, Odd Fellowes Society present their fundraising cheque 14 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Development Plans for Year 2024-25** - We will continue to operate from a **strengths based, trauma informed** approach with Service Users and our frontline team regularly receive additional training in this area. Ongoing training and staff qualifications are kept up to date and we remain an accredited Licensed Outcome Star centre. Two Empowerment Case Workers are being sponsored to secure their L3 Accreditation with Homeless Link/Chartered Institute of Housing. - Strengthen our management team and adapting our structure to best support delivery of our frontline DAY and EAS-night services. - In partnership with Surrey County Council, through **the Changing Futures programme** , continue to deliver this vital programme to Service Uses with multiple disadvantage and complex needs. - Continue to deliver our extensive DAY Services and develop and adapt as legislation and needs change remaining an agile, outcome focussed charity. - Support Surrey CC and the Alliance Partners in efforts to secure ongoing funding beyond 31-3-25 to deliver the Changing Futures Programme following a one year continuation. - Maintain our **IT and Digital projects** seeking to appropriately **develop our training and employment services.** - Maintain our successful **Emergency Accommodation Service** (partnership project with Surrey Heath Borough Council) and support our short term tenants within a 6-8 week timeframe to secure a safe, permanent home. Additionally, work hard to maintain the property well (in line with our lease). - Continue to provide **Outreach Services** across the Borough in line with statutory partnerships. - Subject to funding, develop, adapt and deliver additional **Living Well workshops from the DAY Service, in the wards of high deprivation and from the EAS house including a Gardening project.** - We continue to seek to forge links with **Landlords as part of our Endeavour Project** although there is a downturn in availability and costs are rising. This is an area of focussed effort we would like to address. - Continue to adapt our **Affordable Cooking Project** according to funding, allowing Service Users to gain vital skills, eat more healthily on a budget and gain their L2 Food & Safety Hygiene qualification. A series of one pot cooking, steamer workshops and healthy living events will be delivered. - Over the next two years, we plan to explore the viability of establishing a **Skills Centre/Social enterprise** as a pathway to employment for vulnerable Service Users who have been, or are at risk of becoming homeless. We will also be exploring how we might secure additional accommodation for vulnerable / hard to house individuals. - Maintain our Accreditations, Outcome Star, Investing in Volunteers, Disability Confident and work towards a Safeguarding Award. We look ahead being thankful for the year that has past and all that has been achieved by our Service Users, amazing staff team and volunteers and the various funders that enable us to operate. We know each day brings fresh and different challenges, situations and people to support but we are spurred on by the incredibly motivated and committed team, funders and supporters, our volunteers and the lives of the individuals we see turned around. 15 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **ACKNOWLEDGEMENTS - Rev Chris Richardson, Chair of Trustees** The Trustees would like to record their appreciation and thanks to the staff and volunteers who have worked so hard to support the vulnerable Service Users we support. In addition, the Trustees once again acknowledge and thank Mags Mercer, Chief Executive, for her continued dedication and stewardship of The Hope Hub together with all the staff team and volunteers. We thank the Community at large who support the work of The Hope Hub, often behind the scenes and, without whom, we would not be able to deliver such a diverse range of services. Lastly, we remain ever thankful of course to our statutory partners, funders, churches, community groups, businesses and supporters acknowledged below: ## **Funders, Partners and Supporters in FY23-24 include:** **Trust/Grant Funders:** (alphabetical order) Bennelong Foundation Catalyst Chobham Poor Fund Community Foundation for Surrey (CFSy) Frimley Fuel Allotment Crisis fund (FFA) Nationwide Community Fund The National Lottery (TNL) The National Lottery (TNL) – Cost of Living Grant – Winter period Timpany Charitable Trust ## **Statutory Funding:** Surrey County Council - Changing Futures/Bridge the Gap Service Delivery (SyCC) Surrey County Council – Food Strategy Delivery (Living Well) & Warm Welcome Grant Surrey Heath Borough Council – Revenue grant, Warm Hub & Happy Healthy Living grants (SHBC) NHS/ICB (Integrated Care Board) Office of Police & Crime Commissioner (OPCC) SHBC Councillor grant x 1 Sy CC – Council Lead grant x 1 Housing Benefit funding is received for Tenants to support the running costs of the Emergency Accommodation Service and is recorded as income. ## **Faith Groups:** Frimley Baptist Church Frimley Green Methodist Church Highcross Church St Peter’s Church, ateley Lady Queen of Heaven Church, Frimley Mytchett Ministries St ohn’s Church, Hartley intney (participated in Big ive Campaign) Hartley intney . . Oddfellowes Society, Concord District/Highcross Church ## **Benevolent Funding:** Frimley Fuel Allotments (FFA benevolent) Surrey Heath Borough Council (SHBC) ## **Corporate Funding Support:** Asda Foundation Co-op Store (Old Dean, Camberley) EPart Cons Ltd Genesis Biotech Infographics Ltd Integrity (via Big Give Campaign) J Haslam 360 Law Group 16 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** Skipp I Warbutons Waitrose/John Lewis plc Trades Kenson SJ ## **Community Groups:** Armed Forces Group Camberley Gardeners Curry Club Golf Club Event Oddfellows Choir Group Wish Group ## **Other:** Various donations across the Community and businesses Various fundraising events by individuals including local brownie/cub/cadet groups, schools and students Continual stream of donations of dried food, emergency items from individuals, groups and churches Social Media and online donations via Just Giving, Benevity Cause, Golden Giving, Easy Fundraising & SH Lottery. Individual donors and regular givers and ALL who contributed and donated via The Big Give Christmas campaign. This helped to increase our funds to cover Christmas costs and make it a memorable event for Service Users. Gift Aid – HMRC 17 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Independent Examiner’s Report to The Trustees of The Hope Hub** I report to the Trustees on my examination of the financial statements of The Hope Hub (“the Charity”) for the year ended 31 March 2024. ## **Responsibilities and basis of report** As the Trustees of the Charity you are responsible for the preparation of the financial statements in accordance with the requirements of the Charities Act 2011 (“the Act”). report in respect of my examination of the Charity’s financial statements carried out under section 145 of the 2011 Act and in carrying out my examination I have followed all the applicable directions given by the Charity Commission under section 145(5)(b) of the Act. ## **Independent Examiner’s statement** The charity’s gross income exceeded £ , and am qualified to undertake the examination by being a qualified member of the Institute of Chartered Accountants in England and Wales. I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination which give me cause to believe that in any material respect: - 1) accounting records were not kept in accordance with section 130 of the Act; or - 2) the financial statements do not accord with those records; or - 3) the financial statements do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a ‘true and fair’ view which is not a matter considered as part of an independent examination. I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the financial statements to be reached. ## **Jill Kingscott FCA** Woodhurst, Horsham Lane Ewhurst Surrey GU6 7SW **Date: 18[th] November 2024** 18 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **THE HOPE HUB Statement of Financial Activities year ended 31 March 2024** |||**Unrestricted**||||| |---|---|---|---|---|---|---| |||**Designated**||||| ||**Unrestricted**|**Operating**|**Restricted**|**Other**||| ||**General**|
**Reserve**|**Fund -**|**Restricted**||| ||**Fund year**|
**Fund year**|**Benevolent**|**Funds year**|
**Total Funds**|
**Total Funds**| ||**ended**|
**ended**|**year ended**|**ended**|
**year ended**|
**year ended**| |Notes|**31/3/24**|
**31/3/24**|**31/3/24**|**31/3/24**|
**31/3/24**|
**31/3/23**| ||**£**|**£**|**£**|**£**|**£**|**£**| |**Incoming resources**||||||| |Donations and legacies|144,048|-|16,047|316,417|476,512|367,651| |Income from EAS*|58,833|-|-|-|58,833|63,883| |Other trading activities|2,662|-|-|-|2,662|2,484| |Interest income|330|2,504|-|-|2,834|644| |**Total Income**
2|205,873|2,504|16,047|316,417|540,841|434,662| |**Resources expended**||||||| |Raising funds|6,254|-|-|252|6,506|8,912| |Charitable activities|150,531|-|11,960|294,138|456,629|388,441| |Depreciation & Amortisation|4,720|-|-|-|4,720|4,645| |**Total Expenditure**
3|161,505|-|11,960|294,390|467,856|401,998| |**Net income/(expenditure)**|44,367|2,504|4,087|22,026|72,985|32,665| |Transfers between funds|10,000
-|10,000|-|-|-|-| |**Net movement in funds**|34,367|12,504|4,087|22,026|72,985|32,665| |**Reconciliation of funds:**||||||| |Total funds brought forward
9 &10|204,355|104,118|4,646|147,849|460,968|428,303| |**Total funds carried forward**9 & 10|**238,722**|**116,622**|**8,733**|**169,875**|**533,953**|**460,968**| *EAS- Emergency Accommodation Service The statement of financial activities includes gains and losses in the year. The notes on pages 21 to 31 form part of these financial statements. 19 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **THE HOPE HUB Balance Sheet as at 31 March 2024** |Notes
**Unrestricted**
**General**
**Fund at**
**31/3/24**
**Unrestricted**
**Designated**
**Operating**
**Reserve**
**Fund at**
**31/3/24**
**Restricted**
**Benevolent**
**Funds at**
**31/3/24**
**Other**
**Restricted**
**Funds at**
**31/3/24**
**Total**
**Funds at**
**31/3/24**
**Total**
**Funds at**
**31/3/23**
**£**
**£**
**£**
**£**
**£**
**£**
**Fixed assets**
Intangible assets
5
-
-
-
-
-

1,219
Tangible assets
6
2,507
-
-
-
2,507
2,874
**Total fixed assets**
2,507
-
-
-
2,507
4,093
**Current assets**
Debtors
7
3,585
-
-
-
3,585
819
Cash
249,128
116,622
9,733
211,222
586,705
501,620
**Total current assets**
252,713
116,622
9,733
211,222
590,290
502,439
**Creditors due within**
**one year**
8
16,497
-
-
1,000
-
41,347
-
58,844
-
45,565
-|Notes
**Unrestricted**
**General**
**Fund at**
**31/3/24**
**Unrestricted**
**Designated**
**Operating**
**Reserve**
**Fund at**
**31/3/24**
**Restricted**
**Benevolent**
**Funds at**
**31/3/24**
**Other**
**Restricted**
**Funds at**
**31/3/24**
**Total**
**Funds at**
**31/3/24**
**Total**
**Funds at**
**31/3/23**
**£**
**£**
**£**
**£**
**£**
**£**
**Fixed assets**
Intangible assets
5
-
-
-
-
-

1,219
Tangible assets
6
2,507
-
-
-
2,507
2,874
**Total fixed assets**
2,507
-
-
-
2,507
4,093
**Current assets**
Debtors
7
3,585
-
-
-
3,585
819
Cash
249,128
116,622
9,733
211,222
586,705
501,620
**Total current assets**
252,713
116,622
9,733
211,222
590,290
502,439
**Creditors due within**
**one year**
8
16,497
-
-
1,000
-
41,347
-
58,844
-
45,565
-| |---|---| ||4,093| ||819
501,620| ||502,439| ||45,565
-| |**Net current assets**
236,216
116,622
8,733
169,875
531,446
**Net Assets**
238,723
116,622
8,733
169,875
533,953
**Funds of the Charity**
Restricted Funds
9/10
-
-
8,733
169,875
178,608
Unrestricted Funds
9/10
238,723
116,622
355,345
**Total Funds**
238,723
116,622
8,733

169,875
533,953|456,874
460,968
152,495
308,473
460,968| The notes on pages 21 to 31 form part of these financial statements. Approved by the Board of Trustees on 18[th] November 2024. ## **Rev Christopher Richardson Chair of the Trustees** 20 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **Notes to the Financial Statements** ## **1) Accounting Policies** ## **a) Basis of preparation** These financial statements have been prepared under the historical cost convention with items recognised at cost or transaction value. The financial statements have been prepared in accordance with: - The Statement of Recommended Practice (SORP): Accounting and Reporting by Charities preparing their accounts in accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland (FRS 102) issued on 16 July 2014 - and with the Financial Reporting Standard applicable in the United Kingdom and Republic of Ireland (FRS 102) - and with the Charities Act 2011 - and with UK generally Accepted Practice as it applies from 1 January 2015. The charity has taken advantage of the provisions in the SORP for charities applying FRS 102 Update Bulletin not to prepare a Statement of Cash Flows. The charity constitutes a public benefit entity as defined by FRS 102. ## **b) Going Concern** At the time of approving the financial statements, the Trustees have a reasonable expectation that the charity has adequate resources to continue in operational existence for the foreseeable future. Thus, the Trustees have adopted the going concern basis of accounting in preparing the financial statements. ## **c) Charitable Funds** **T** he Charity has the following types of funds which require separate disclosure: - **Unrestricted Funds –** This fund is expendable at the discretion of the Trustees in the furtherance of the objects of the Charity. - **Designated Funds** are part of the Unrestricted Funds which the Trustees have earmarked for a particular use, without restricting or committing the funds legally. The Designated Operating Reserve Fund represents 4-6 months of operating costs which have been designated by the Trustees to provide a cushion against variations in income and expenditure and to secure the continued provision of services. - **Restricted Funds –** These funds can only be used for the purpose for which the funds were given. Restrictions arise when specified by the donor or when a specific purpose is identified in appeal literature. ## **d) Tax Status** As a registered charity, the charitable activities of this organisation are exempt from corporation tax. ## **e) Incoming Resources** Income is included in the Statement of Financial Activities when the charity becomes entitled to the resources, and it is more likely than not that the Trustees will receive the resources, and the monetary value can be measured with sufficient reliability. There has been no offsetting of assets and liabilities, or income and expenses, unless required by the FRS 102 SORP or FRS 102. Grants and donations are only included in the SoFA when the general income recognition criteria are met. 21 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** In the case of performance related grants, income is only recognised to the extent that the charity has provided the specified goods or services as entitlement to the grant only occurs when the performance related conditions are met. The charity has received local government grants in the reporting period. Gifts in kind, such as clothing and food, are made for the benefit of clients. As these have no material benefit to the Charity they are not valued under incoming resources. The value of any volunteer help received is not included in the accounts but is described in the Chief xecutive’s Report. Gift Aid receivable is included in income where there is a valid declaration from the donor. Any Gift Aid amount recovered on a donation is considered to be part of that gift and is treated as an addition to the same fund as the initial donation unless the donor has specified otherwise. ## **f) Resources Expended** Liabilities are recognised where it is more likely than not that there is a legal or constructive obligation committing the charity to pay out resources and the amount of the obligation can be measured with reasonable certainty. ## **g) Tangible Fixed Assets for use by the Charity** The acquisition of minor capital items below £1,000 are charged to the Statement of Financial Activities in the year of purchase. Capital items over £1,000 and with a useful life of more than one year are capitalised and depreciated on a straight-line basis over their useful lives in accordance with the following: |Computer Hardware:|3 years| |---|---| |Kitchen Equipment:|5 years| |Furniture, Fixtures & Fittings:|5 years| |Furniture, Fixtures & Fittings Emergency Accommodation Service: 2 years|| Tangible assets over £1,000 purchased using restricted funds are expensed against the relevant fund in the year and the asset is transferred to the unrestricted general fund. ## **h) Intangible Fixed Assets for use by the Charity** The charity has intangible fixed assets, that is, non-monetary assets that do not have physical substance but are identifiable and are controlled by the charity through custody or legal rights. Such assets costing over £1,000 and with a useful life of more than one year are amortised on a straight line basis over their useful lives in accordance with the following: CRM software: 5 years Intangible assets over £1,000 purchased using restricted funds are expensed against the relevant fund in the year and the asset is transferred to the unrestricted general fund. ## **i) Cash and cash equivalents** Cash includes cash in hand and deposits held at call with banks. ## **j) Debtors** Debtors including trade debtors, amounts the charity has paid in advance (prepayments), and amounts receivable from HMRC in relation to Gift Aid recoverable, are measured on initial recognition at settlement amount. Subsequently, they are measured in accordance with the cash or other consideration expected to be received. ## **k) Creditors due within one year** Trade creditors are obligations to pay for goods or services that have been acquired in the ordinary course of operations from suppliers. ther creditors include amounts payable for mployer’s N on staff salaries. Creditors are measured at settlement amounts less any trade discounts. 22 **THE HOPE HUB** **Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **2. Analysis of Income** ## **Year ended 31 March 2024** |||**Unrestricted**||||| |---|---|---|---|---|---|---| |||**Designated**||**Other**||| ||**Unrestricted**|**Operating**|**Restricted**|**Restricted**|**Total**|**Total**| ||**General Fund**|**Reserve Fund**|**Benevolent ***|**Funds**|**Income**|**Income**| ||**2024**|**2024**|**Funds 2024**|**2024**|**2024**|**2023**| ||**£**|**£**|**£**|**£**|**£**|**£**| |**Donations and legacies**||||||| |Community Fundraising|14,015|-|-
|-|14,015|38,242| |Donations Corporate|9,499|-|-|31,700|41,199|38,825| |Donations Faith Groups|13,168|-|-|-|13,168|10,271| |Donations Public|14,816|-|-|-|14,816|16,901| |Gift Aid|3,472|-|-|-|3,472|2,226| |Statutory Grant|22,500|-|2,077|169,194|193,771|201,794| |Trust/Grant Funders|66,578|-|12,370|115,523|194,471|49,425| |Benevolent income(clients)|0|-|1,600|-|1,600|9,967| |**Total donations and legacies**|144,048|0|16,047|316,417|476,512|367,651| |Income from Housing Benefit|56,159|-|-|-|56,159|61,993| |Service Charge Income|2,674|-|-|-|2,674|1,890| |**Total income from Emergency**||||||| |**Accommodation Service(EAS)**|58,833|0|0|0|58,833|63,883| |**Other trading income - events**|2,662|-|-
|-
|2,662|2,484| |**Bank interest**|330|2,504|-|-|2,834|644| |**Total Income**|205,873|2,504|16,047|316,417|540,841|434,662| * Funding given to provide for individual service user’s specific needs 23 **Charitable Incorporated Organisation 1176452** ## **THE HOPE HUB** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **3. Analysis of Expenditure** ## **Year ended 31 March 2024** **----- Start of picture text -----**
Unrestricted
Designated Other
Unrestricted Operating Restricted Restricted Total Total
General Fund Reserve Benevolent * Funds Expenditure Expenditure
2024 Fund 2024 Funds 2024 2024 2024 2023
£ £ £ £ £ £
- - - - -
Fundraising Consultant 7,757
Fundraising event costs 6,254 - - 252 6,506 1,155
Total expenditure on raising funds 6,254 - - 252 6,506 8,912
- -
Staff salaries and pensions (see note 4) 114,929 264,441 379,370 315,332
Staff recruitment, travel, & training 6,702 - 10 3,181 9,893 4,333
Volunteer training & expenses - - - 22 22 2,785
Client benevolent accommodation & emergency provisions - - 9,778 491 10,270 11,557
-
Client training, coaching and welfare 9,186 1,822 7,103 18,112 17,424
Telephones & Data Lines 3,884 - - 707 4,592 4,732
Office & general admin 4,810 - 350 1,862 7,022 6,479
Insurance 1,113 - - 742 1,854 1,679
IT costs 1,098 - - 270 1,368 1,746
Website and social media - - - 405 -
Utilities 1,350 - - 13,134 14,484 12,057
- -
New premises set up and other small capital items 2,813 1,646 4,460 5,017
Repairs and maintenance 3,196 - - 539 3,735 3,452
Legal Fees - - - - -
Consultancy 1,448 - - 1,448 1,440
Total expenditure on charitable activities 150,531 - 11,960 294,138 456,629 388,440
Depreciation and Amortisation 4,720 - - - 4,720 4,645
Total other expenditure 4,720 - - - 4,720 4,645
Total Expenditure 161,505 - 11,960 294,390 467,856 401,997
Net income 44,367 2,504 4,087 22,026 72,985 32,666
**----- End of picture text -----**
Fundraising is now done in house by a staff member 24 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **4. Staff Costs** ||**2024**|**2023**| |---|---|---| ||**£**|**£**| |Salaries and wages|345,001|287,657| |Social security costs|22,243|17,929| |Pension costs|12,126|9,746| |**Total Staff Costs**|379,370|315,332| No employees received emoluments including benefits in kind but excluding employer pension contributions for the reporting period of more than £60,000. Pension contributions are made for eligible employees to a defined contribution pension scheme. Most of the employees are part time and the average number of employees during the year ended 31 March 2024 was 11 Full Time Equivalent (2023: 10 FTE). At the end of March 2024, 20 people worked at the charity but most are part time giving a Full Time Equivalent of 11 people (31 March 2023: 11 FTE) . The split of the 20 staff between night and day services was 14 permanent members of staff working on Day services, 5 permanent staff plus 5 adhoc cover staff (1 FTE) working at the EAS (night service). The full time member of staff who manages the EAS service also works on day services. Staff regularly provide additional hours on a voluntary basis and direct the work of volunteers. The Chief Executive has estimated the value of the volunteer hours during the year to be approximately £46,700 if valued at the living wage (£43k in 2023), but in terms of professional services provided by those volunteers the value would be much higher. Payroll Administration and Service User Training courses were provided by external parties during the year and their cost is therefore analysed under the relevant expenditure category in note 3 rather than being included in Staff Costs. Trustees are unpaid and do not receive any out-of-pocket expenses other than the reimbursement of any costs incurred on behalf of the Charity. 25 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **5. Intangible Fixed Assets** ## **Unrestricted General Fund** ||**Day services**|**Total**| |---|---|---| ||**Computer Software**|| ||**£**|**£**| |Cost at 1 April 2023|6,103
|6,103| |Additions duringtheyear|-
|-| |**Cost at 31 March 2024**|6,103
|6,103| |Cumulative Amortisation at 1 April 2023|4,884
|4,884| |Amortisation|1,219
|1,219| |**Cumulative amortisation at 31 March 20**|**6,103**|**6,103**| |Net book value at 31 March 2023|1,219|1,219| |**Net book value at 31 March 2024**|**-**|**-**| ## **6. Tangible Fixed Assets** ## **All Unrestricted General Fund** ||**Emergency Night**|||| |---|---|---|---|---| ||**Accommodation**||**Day Services**|| ||**Furniture, Fixtures**|**Day Services Furniture,**|**Computer**|**Total Tangible**| ||**and Fittings**|**Fixtures and Fittings**|**equipment**|**Fixed Assets**| ||**£**|**£**|**£**|**£**| |**Cost at 31 March 2023**|3,332|5,860|6,047|15,239| |Additions duringtheyear|-|3,133|-|3,133| |**Cost at 31 March 2024**|**3,332**|**8,993**|**6047**|18,372| |Cumulative depreciation at 1 April 2023|1,805|4,513|6047|12,365| |Depreciation|1,527|1,974|-|3,501| |**Cumulative depreciation at 31 March 2024**|**3332**|**6,487**|**6047**|**15,866**| |Net book value at 31 March 2023|1,527|1,347|-|2,874| |**Net book value at 31 March 2024**|**-**|**2,506**|**-**|**2,506**| 26 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **7. Debtors falling due within one year** |||**Unrestricted**||||| |---|---|---|---|---|---|---| |||**Designated**|**Restricted**|**Other**||| ||**Unrestricted**|**Operating**|**Benevolent**|**Restricted**||| ||**General Fund**|**Reserve Fund**|**Funds at**|**Funds at**|**Total Funds**|**Total Funds at**| ||**at 31/3/24**|**at 31/3/24**|**31/3/24**|**31/3/24**|**at 31/3/24**|**31/3/23**| ||**£**|**£**|**£**|**£**|**£**|**£**| |Debtors and prepayments|3,585|-|-|-
|3,585|819| |Gift Aid Recoverable|-
|-|-|-
|-
|-
| |**Total Debtors**|**3,585**|**-**|**-**
|**-**|**3,585**|**819**| ## **8. Creditors falling due within one year** |||**Unrestricted**||||| |---|---|---|---|---|---|---| |||**Designated**|**Restricted**|**Other**||| ||**Unrestricted**|**Operating**|**Benevolent**|**Restricted**||| ||**General Fund**|**Reserve Fund**|**Funds at**|**Funds at**|**Total Funds**|**Total funds as at**| ||**at 31/3/24**|**at 31/3/24**|**31/3/24**|**31/3/24**|**at 31/3/24**|**31/3/23**| ||**£**|**£**|**£**|**£**|**£**|**£**| |Trade creditors and accrued|
5,256|-|-|847|6,102|3645| |Pensions payable|2,045|-|-|-|2,045|1920| |Deferred Income|1,100|-|1,000|40,500|42,600|40000| |PAYE/NIpayable|8,096|-|-|-
|8,096|-| |**Total Creditors**|**16,497**|**-**|**1,000**|**41,347**|**58,844**|**45,565**| 27 **THE HOPE HUB Charitable Incorporated Organisation 1176452** **Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **9. Movement of Funds – Overview** |**Day Services**
Total Income
Total Expenditure|**Unrestricted**
**funds year ended**
**31/3/24**
**Unrestricted**
**Designated**
**Operating**
**Reserve Fund y/e**
**31/3/24**
**Restricted Fund -**
**Benevolent year**
**ended 31/3/24**
**Other Restricted**
**Funds year**
**ended 31/3/24**
**Total Funds**
**year ended**
**31/3/24**
**Total Funds**
**year ended**
**31/3/23**
**£**
**£**
**£**
**£**
**£**
**£**
146,710
-
16,047
268,424
431,182
340,156
100,027
-
-
11,960
-
233,809
-
345,796
-
278,579
-|**Unrestricted**
**funds year ended**
**31/3/24**
**Unrestricted**
**Designated**
**Operating**
**Reserve Fund y/e**
**31/3/24**
**Restricted Fund -**
**Benevolent year**
**ended 31/3/24**
**Other Restricted**
**Funds year**
**ended 31/3/24**
**Total Funds**
**year ended**
**31/3/24**
**Total Funds**
**year ended**
**31/3/23**
**£**
**£**
**£**
**£**
**£**
**£**
146,710
-
16,047
268,424
431,182
340,156
100,027
-
-
11,960
-
233,809
-
345,796
-
278,579
-| |---|---|---| |**Net Income**
Depreciation/Amortisation
Transfers
Funds b/fwd|46,683
-

4,720
-
-
10,000
-
-
206,021
-|4,087
34,615
85,385
61,577
-
-
4,720
-
2,979
-
-
-
10,000
-
14,000
-
4,646
31,093
241,760
197,162| |**Funds c/fwd**|**237,984**
**-**|**8,733**
**65,708**
**312,425**
**241,760**| |**Night Services**
Total Income
Total Expenditure|59,163
-
56,758
-
-|-
47,993
107,155
94,390
-
60,581
-
117,339
-
- 118,775| |**Net Income**
Depreciation/Amortisation
Transfers
Funds b/fwd|2,405
-

-
-
-
-
1,666
-
-|-
12,589
-
10,184
-
-
-
-
-
- 1,666
-
-
-
-
-
116,756
115,090
141,141| |Funds c/fwd|739
-|-
104,167
104,906
115,090| |**Operating Reserve**
Total Income
-
2,504
Total Expenditure
-
-||-
-
2,504
118
-

-
-
-| |**Net Income**
Depn/ Amortisation
Transfers
Funds b/fwd|-
2,504
-
-
-
10,000
104,118|-

-
2,504
118
-
-
-
-
-

-
10,000
14,000
-
-
104,118
90,000| |**Funds c/fwd**|-
12,504|-
-
12,504
**104,118**| |**Total**
Total Income
Total Expenditure|205,873
2,504
156,785
-
-|16,047
316,417
540,841
434,664
11,960
-
294,390
-
463,136
-
- 397,354| |**Net Income**
Depn/Amortisation
Transfers
Total Funds b/fwd|49,088
2,504
4,720
-
-
10,000
-
10,000
204,355
104,118|4,087
22,026

77,705
37,310
-
-
4,720
-
4,645
-
-
-
-
-
4,646
147,849
460,968
428,303| |**Total Funds c/fwd**|238,723
116,622|8,733
169,875
533,953
460,968| 28 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **10. Movement of Funds - Detail including Restricted Fund Names** ## **10(a) Day Services** |**Unrestricted - Day**
Benevolent Other
FFA Benevolent Fund
FFA Crisis Fund
Mytchett Ministries
SHBC Benevolent
TLC Trust Fund
SHsports cncl-Bike
SSC Fund
TNL Benevolent|**B/fwd**
**1/4/23**
Total
Income
Total Expend-
iture before
depn
**Dep'n &**
**Amort'n**
**Net Income in**
**y/e 31/3/24**
**Other**
**Transfers**
**C/fwd at**
**31/3/24**
**£**
£
£
£
**£**
£
**£**| |---|---| ||**206,021**146,710 - 100,027 - 4,720**41,963**- 10,000**237,984**| ||**35**3,100 - 2,261 -**839**-**874**
**665**8,070 - 3,739 -**4,331**-**4,996**
**1,788**1,000 - 977 -**23**-**1,811**
**466**- - 151 - **- 151**-**315**
**-**2,077 - 2,077 -**- 0**-**- 0**
**478**- - 307 - **- 307**-**171**
**435**- - -**-**-
**435**
**778**- - 778 - **- 778**-**-**
**-**1,800 - 1,670 - **130**
-
**130**| |**Restricted**
**Benevolent Funds -**
**Day Services**|**4,645**16,047 - 11,960**- 4,087 - 8,732**| |Catalyst MH Worker
CF.SY.Case worker
SyCC-Changing Futures
Lived Experience
John Lewis/Waitrose
Nationwide DS Manager
NHS/CCG
Novacyt - Social
Enterprise
Screwfix
SHBC Councillor Grant
SHBC Warm Hub March
23-24
SYCC. AFC 23
The Wisley Foundation-
Affordable cookery
TNL|**-**25,000 - 25,000 -**-**-**-**
**-**10,000 - 10,000 -**-**-**-**

**5,000**91,071 - 96,071 -**- 5,000**-**-**
**211**700 - 210 -**490**-**701**
**-**30,000 - 20,000 -**10,000**-**10,000**
**-**25,000 - 25,000 -**-**-**-**
**23,028**30,000 - 708 -**29,292**-**52,320**
**2,809**- - 122 -**- 122**-**2,687**
**-**500 - 500 -**-**-**-**
**-**6,648 - 6,648 -**-**-**-**
**-**5,976 - 5,976 -**-**-**-**
**45**- - 45 -**- 45**-**-**
**-**43,530 - 43,530 -**-**-**-**| |**Other Restricted**
**Funds - Day Services**|**31,093**268,424 - 233,809
-**34,615 - 65,708**| ||29
**241,760**431,182 - 345,797 - 4,720**80,665 - 10,000 312,424**| |**Total Funds - Day**
**Services**|| **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **10. Movement of Funds - Detail including Restricted Fund Names (continued)** |**10. Movement of Funds - Detail including Restricted Fund Names**
**(continued)**|**10. Movement of Funds - Detail including Restricted Fund Names**
**(continued)**| |---|---| |**C/fwd at**
**31/3/23**
Total
Income
Total Expend-
iture before
depn
**Dep'n &**
**Amort'n**
**Net Income in**
**y/e 31/3/24**
**Other**
**Transfers**
**Total at**
**31/03/24**
**Unrestricted - Night**
**- 1,666**59,163 - 56,758 -**2,405**-**739**
SHBC-EAS Pump Prime
**114,231**- - 11,747 -**- 11,747**-**102,484**
EAS Garden Project
**1,792**- - 110 -**- 110**-**1,682**
John Lewis
**-**1,000 - 1,000 -**-**-**-**
TLC Trust Fund
**200**- - 200 -**- 200**-**-**
SWEP
**52**- - 52 -**- 52**-**-**
TNL
**-**32,993 - 32,993 -**-**-**-**
TNL Cost of Living
**-**4,000 - 4,000 -**-**-**-**
SHBC - Cllr Grant EAS
**480**- - 480 -**- 480**-**-**
Office Police & Crime
Commissioners
**-**10,000 - 10,000 -**-**-**-**
**10 (b) Night Services**|| |**Other Restricted**
**Funds - Night**
**Services**
**116,755**47,993 - 60,581 - - 12,589 -**104,166**
**Total Funds - Night**
**Services**
**115,089**107,155 - 117,339**- - 10,184 - 104,905**
**10 (c) Designated**
**Operating Reserve**
**104,118**
2,504
- -**2,504**10,000
**116,622**|| ||| |**Grand Total Funds**
**Day & Night Services**
540,841 - 463,136
**72,985**
- 4,720
-
**460,968**|**533,953**| Full names of donors are included in acknowledgements on page 14 ## **11. Related Party Transactions** There were no related party transactions during the period. The Charity is not part of a wider network although it is reliant on the support of Surrey Heath Borough Council and all the funders and supporters to fulfil its objectives. 30 **THE HOPE HUB Charitable Incorporated Organisation 1176452 Trustees’ Report and Financial Statements for year ended 31 March 2024** ## **12. Analysis of Balance Sheet by Type of Fund** ||||**Unrestricted**|||||| |---|---|---|---|---|---|---|---|---| ||||**Designated**|**Restricted**|**Other**|||| ||||**Operating**|**Fund**|**Restricted**|**Total**||| ||**Unrestricted funds**||**reserve at**|**Benevolent**|**Funds at**|**funds at**||**Total funds at**| |||**at 31/3/24**|**31/3/24**|**at 31/3/24**|**31/3/24**|**31/3/24**||**31/3/23**| |**Day**||||||||| |**Services**||**£**|**£**|**£**|**£**|**£**||**£**| |Fixed Assets||2,507|-|-|-|2,507||2,566| |Debtors||-|-|-|-|-||-| |Cash||251,974|-|9,733|106,208|367,915||284,759| |Creditors under one||||-|-|-||| |year|-|16,497|-|1,000|40,500|57,997|-|45,565| |**Total Net Assets**||237,984|-|8,733|65,708|312,425||**241,760**| |**Total Funds**||**237,984**|**-**|**8,733**|**65,708**|**312,425**||**241,760**| |**Night**||||||||| |**Services**||||||||| |Fixed Assets||-|-|-|-|-||1,527| |Debtors||3,585|-|-|-|3,585||819| |Cash|-|2,846|-|-|105,014|102,168||112,744| |Creditors under one|||||-|-||| |year||-|-|-|847|847||**-**| |**Total Net Assets**||739|-|-|104,167|104,906||115,090| |**Total Funds**||**739**|**-**|**-**|**104,167**|**104,906**||**115,090**| |**Operating Reserve**||||||||| |Fixed Assets||-|-|-|-|-||**-**| |Debtors||-|-|-|-|-||**-**| |Cash||-|116,622|-|-|116,622||104,118| |Creditors under one||||||||| |year||-|-|-|-|-||**-**| |**Total Net Assets**||-|116,622|-|-|116,622||**104,118**| |**Total Funds**||**-**|**116,622**|**-**|**-**|**116,622**||**104,118**| |**Total**||||||||| |Fixed Assets||2,507|-|-|-|2,507||4,093| |Debtors||3,585|-|-|-|3,585||819| |Cash||249,128|116,622|9,733|211,222|586,708||501,621| |Creditors under one||||-|-|-||| |year|-|16,497|-|1,000|41,347|58,844|-|45,565| |**Total Net Assets**||**238,723**|**116,622**|**8,733**|**169,875**|**533,956**||**460,968**| |**Total Funds**||**238,723**|**116,622**|**8,733**|**169,875**|**533,956**||**460,968**| 31