## Uttlesford Foodbank Annual Report and statement of accounts 2020 – 2021 Running a Foodbank during the COVID-19 Pandemic ## Table of Contents Introduction ........................................................................................................................................... 3 Objective, Purposes and Activities ......................................................................................................... 3 Chairman’s Report ................................................................................................................................. 4 Volunteer Coordinator’s Report ............................................................................................................. 4 Project Manager’s Report ...................................................................................................................... 5 Overview ........................................................................................................................................................... 5 How did we handle these challenges? .............................................................................................................. 6 Volunteers shielding ............................................................................................................................................................................... 6 Lack of food on the shelves in the first few weeks ................................................................................................................................. 6 People being unable to shop .................................................................................................................................................................. 6 Closure of our depots in Stansted and Dunmow .................................................................................................................................... 7 Closure of Saffron Walden to clients ...................................................................................................................................................... 7 Sudden increase in clients ...................................................................................................................................................................... 7 Social distancing in the warehouse ........................................................................................................................................................ 7 Usage and Statistics ............................................................................................................................... 9 Referrals ............................................................................................................................................................ 9 Reasons for using a Foodbank ........................................................................................................................ 11 Impact of Covid ..................................................................................................................................................................................... 11 Usage across wards .............................................................................................................................................................................. 12 Stock Levels ..................................................................................................................................................... 12 Donors .................................................................................................................................................................................................. 14 Highlights of the year – in no particular order! .................................................................................... 19 Ugley Mask Company ........................................................................................................................................................................... 19 Ronnie’s bike challenge ........................................................................................................................................................................ 19 B&M ...................................................................................................................................................................................................... 20 Christmas 2020 ..................................................................................................................................................................................... 20 Saffron Walden Town Council .............................................................................................................................................................. 22 Great Dunmow Town Council ............................................................................................................................................................... 22 Saffron Walden Rotary ......................................................................................................................................................................... 22 Tesco National Deliveries and British Gas ............................................................................................................................................ 23 First 6[th] formers summer course/DofE gold student ............................................................................................................................ 23 Fresh Food voucher scheme ................................................................................................................................................................. 24 To end with… ................................................................................................................................................... 25 Our warehouse expansion .................................................................................................................................................................... 25 Planning for the Future ........................................................................................................................ 26 Financial Review ................................................................................................................................... 26 Financial Overview .......................................................................................................................................... 27 Grants .............................................................................................................................................................. 27 Reserves Policy ................................................................................................................................................ 27 Appendix 1 ........................................................................................................................................... 29 Scrutineers Report .......................................................................................................................................... 29 Statement of Accounts .................................................................................................................................... 31 Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 2 ## Introduction This Annual Report presents a review of year 4[th] April 2020 to 3[rd] April 2021, reporting on achievements, performance and impact, including financial performance and financial position to demonstrate the Trustees’ stewardship and management of charitable funds. As a preliminary matter, the Trustees and staff of Uttlesford Foodbank wish to express their deep appreciation of the contribution made by volunteers, staff and donors, without which no achievements would have been possible. The Trustees are confident that, by their stewardship and management of charitable funds, Uttlesford Foodbank continues to meet the requirements around public benefit as defined by the Charity Commission. Interested parties are invited to contact us for a detailed account of the way in the charity meets these objectives by requesting our policy document. It is our aim that this report stands as testament to the extraordinary work carried out by the volunteers, staff, donors and supporters of Uttlesford Foodbank during the COVID-19 pandemic. ## Objective, Purposes and Activities Uttlesford Foodbank’s aim is to relieve persons in Uttlesford and the surrounding area that are in financial hardship in such ways as the trustees from time to time think fit, in particular, but not exclusively by: - providing emergency food, essential toiletries, and household items to individuals and families in need and/or for distribution by charities or other organisations working to prevent or relieve poverty. - such other means, including (but not limited to) the provision of support or signposting to relevant information and other advisory services. We achieve this by distributing parcels containing food and other essentials to last, on average, seven days. During the COVID-19 pandemic the Trustees voted to allow disbursement of funds to those in crisis, when those funds have been directly granted to us for such purposes as it was felt we were best placed to identify and work with those indviduals in need. These funds were reflected as pass-through grant monies in the accounts. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 3 ## Chairman’s Report It is difficult to find the correct adjective to describe the past year, not just for the Foodbank, but for the world at large. The emergence of Covid-19 and the subsequent lockdowns and Government guidance were like nothing we have faced before at the Foodbank. Over the course of the last year, our manager, coordinator, team leaders and volunteers have had to completely change the way that we operate, from changing the layout of the warehouse, managing volunteers and following new Covid protocols, through to switching from an in-person model to an entirely delivery-based service. All of this was managed against the backdrop of many of our pre-Covid volunteers being instructed to self-isolate, and the need to find and train a new set of volunteers as well as an ever-shifting set of Government guidance and the need to keep all of our people and clients safe. The fact that we have been able to continue to provide food to those in need without interruption has only been possible due to the hard-work and dedication of all those involved. In amongst the gloom of newspaper coverage of the pandemic and lockdown, the Foodbank has reminded me of all that is positive – the phenomenal commitment of all our staff and volunteers to helping others, and the tremendous generosity of our local community in their donations. I applaud you all! Ross Mackenzie Chair of Trustees ## Volunteer Coordinator’s Report The Foodbank currently has 87 active volunteers. Their roles include driving, food organising in the warehouse, trustees, Foodbank manager, warehouse manager, volunteer coordinator, session leaders and delivery coordinators. We also have a volunteer outreach worker and another who updates our social media. One of our volunteer’s is a carpenter and is an extremely valuable man to have around when shelves need building. Another volunteer solves all our IT problems and has set up some excellent systems for us throughout the year. Some volunteers are based in Saffron Walden but there is also a team in Dunmow and another in Stansted. I think this demonstrates what a complex operation running a foodbank is and how it works by drawing on the extensive skills of all those wonderful 87 people. Many volunteers have continued with their tasks throughout the lockdowns and challenging times of the Covid pandemic. Some have had to shield for periods but have often taken on admin tasks they could carry out from the safety of their own home. We have had temporary volunteers who have now returned to work, but all the current volunteers have become permanent. The one thing we have never been short of during this year is offers of help. Uttlesford residents have come forward throughout this time to offer their help and continue to do so. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 4 Apart from providing an excellent service to our clients the volunteers have been undertaking online training. All volunteers complete a safeguarding course, and some have also done First Aid this year. Our induction process has been developed to include a video introduction to the Trussell Trust and the foodbank and an induction checklist for those helping in the warehouse. This follows the recruitment process which includes providing two references, signing a confidentiality agreement and a safeguarding statement, and having a DBS check. Our volunteers were brave to come to the foodbank at the height of the pandemic, they have worked relentlessly to ensure a continuous supply of food and they are fantastic people to work with. Some of the comments from this year’s volunteer’s questionnaire illustrate what a great place the foodbank is. - _“It’s a great team and I enjoy volunteering with you all very much.”_ - _“I’ve only been back for a few shifts and have missed it terribly. Lovely to be back”_ - _“I’ve found volunteering at the foodbank a great experience. I think it is run incredibly well with a brilliant bunch of people leading it! I can’t imagine a place run with more thoughtfulness and kindness!”_ Lesley Murdoch Volunteer Co-ordinator ## Project Manager’s Report ## Overview We have had two central aims since April 2020, to keep our volunteers and staff safe and to keep our clients fed. We have achieved this and at the end of year had had no cases of COVID among our teams and had managed to re-structure and re-organise our operations from the ground up to ensure that we could carry on operating throughout the pandemic and continue to deliver a first-class service. March 2020 also marked the start of our first paid member of staff. Steph Maxwell joined us just before the pandemic and a baptism of fire is the only way to describe her start with us. Handing someone with no knowledge of our systems, all our operations and saying, “let’s rip them up and start again from the ground up to deal with this thing”. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 5 We had two things going for us heading into the pandemic, we already had a delivery system in place as we have always done deliveries owing to the geographic spread of our region and the inability of some of our clients to reach one of our depots. Second, we already have an online referral system as our agencies use Uttlesford Frontline. The challenges we faced were: - losing a significant proportion of our volunteers overnight due to shielding; - lack of food on the shelves in the first few weeks; - people being unable to shop; - closure of our depots in Stansted and Dunmow; - closure of Saffron Walden to clients; - sudden increase in clients; - social distancing in the warehouse. ## How did we handle these challenges? Volunteers shielding We put a call out on social media and also created a specific area on our website with COVID information and recruited nearly 50 volunteers overnight. We simplified our procedures so that we could quickly train new volunteers and so that anyone could communicate to volunteers what needed to be done without the need for a team leader to be present. We managed to train a whole new cohort of volunteers in 10 days. Lack of food on the shelves in the first few weeks The first few weeks were scary, there was little food on the shelves, and we had a sudden influx of clients and a time of year we would expect to have a full warehouse, we were looking at empty crates and no idea how we would fill them. Thankfully this situation did not last long. As soon as the supermarkets were able to sort out their supply chain and start to fill their shelves again, the donations started and did not stop. We had never seen such an outpouring of generosity. In a time of panic and anxiety people thought about how they could help others. People being unable to shop For those unable to shop we set up an online virtual basket of food which they could purchase, this money went into our restricted funds and was used to supplement stock throughout the year. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 6 Closure of our depots in Stansted and Dunmow We are inordinately grateful to two of our volunteers, Clare Peace and Anne Backhouse who opened up their garages in Stansted and Dunmow respectively. This enabled us to carry on our deliveries uninterrupted. Closure of Saffron Walden to clients As part of the new cohort of volunteers we asked for drivers and changed all our operations to a delivery system, with a team of 3 drivers turning up every day to do doorstep deliveries. We replicated this model across all three depots. ## Sudden increase in clients Initially we had to decrease the size of parcels issued as we struggled with stock control with an influx of people who suddenly lost all income over night, especially people how were selfemployed or had relied on informal networks for support. As food donations started to increase, we were able to increase the size of food parcels back to their usual size. We then implemented the seven-day parcels as designed by Trussell Trust. This enabled us to minimise the number of referrals required and in turn the number of journeys and interactions between people. To a large extent we have maintained this model. ## Social distancing in the warehouse Being able to have a maximum of 3 volunteers proved a challenge, we had to go from having 6-8 volunteers to half that at any one time. From having two-hour sessions three times a week. We split the day into 3 two-hour sessions, and we ran these throughout the week, plus Steph and then different volunteers handling parcel despatch. Six volunteers three times a week covering the warehouse and dealing with clients gave us 36 hours a week – we then went up to approx. 75 hours a week just handling the warehouse and parcel despatch alone, plus drivers. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 7 We changed the layout of the warehouse so that everyone had their own table and worked on the flow of goods in and out so that there was minimal movement around the warehouse and trying to minimise how many times items were touched in between them arriving and going out again to a client. We’re not there yet, but we have learned a lot about logistics and good warehouse management and stock control. Throughout the pandemic our volunteers went above and beyond every day without complaining to keep us going. Those who weren’t shielding and already knew the ropes covered shift after shift and unfailingly stepped up. We will forever be indebted to them for their dedication and commitment to our clients. ## Sophie Durlacher Manager _“We were needed more than ever, it never occurred to me not to come in, the team did everything possible to keep us safe and I never felt at risk”_ Our first zoom team meeting Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 8 ## Usage and Statistics In order to understand the impact of COVID-19 the usage statistics must be looked at in the context of the previous five years to see the surge in numbers. We already have some data for 2021 – 2022 and it looks as if there will be a continued increased in usage without necessarily the continued increase in donations. ## Referrals |Vouchers filled|1193| |---|---| |Adults fed|1946| |Children fed|1288| |Total|3234| The graph below shows the sudden increase in usage during 2020 – 21. There had been steady organic growth over the previous years, as Foodbanks became more established, and we became more widely known to agencies and the community. The introduction of Universal credit in 2017 in Uttlesford saw the first real increase in numbers, and since then we anticipated annual growth of approximately 40% but this year saw an increase of over 100% from the previous year. **----- Start of picture text -----**
Service users 2016 -2021
3500
3000
2500
2000
1500
1000
500
0
2020-21 2019-20 2018-19 2017-18 2016-17
Adults Children Total
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Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 9 ## Referral Agencies |Agency|Number of referrals| |---|---| |Citizens' Advice Bureau|699| |Uttlesford Foodbank|131| |Uttlesford Benefits|111| |Essex Social Services|92| |Uttlesford Housing Department|46| |Bromfield House|27| |Essex Social Services, Harlow|14| |Spangles Nursery|12| |Crocus Medical Practice|11| |Adult Health and CommunityWellbeing|6| **----- Start of picture text -----**
Top 10 referral agencies Citizens' Advice Bureau
Uttlesford Foodbank
Uttlesford Benefits
Essex Social Services
Uttlesford Housing Department
Bromfield House
Essex Social Services, Harlow
Spangles Nursery
Crocus Medical Practice
Adult Health and Community
Wellbeing
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Other agencies referring to us include: Little Goslings, Metropolitan Mental Health, St Mary's Primary School, Great Dunmow, West Essex Young Offenders Service, Essex Alcohol Recovery Community, Fairycroft Children's Centre, Genesis Housing Association, Mind, Saffron Walden Almshouses, The Uttlesford Community Hub. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 10 ## Reasons for using a Foodbank Our data for reasons behind foodbanks isn’t 100% reliable. Before we are able to analyse it, it goes through two data systems using slightly different criteria and sometimes requires a subjective appraisal of the best fit. We also rely on agencies giving us an accurate interpretation of the information given to them by clients, who themselves may not be fully aware of the complexity of their circumstances. Over time we are working to establish a reliable data set which takes both quantitative and qualitative criteria into account. |Reason|No. of referrals| |---|---| |Benefit changes|39| |Benefit delay|146| |Debt|88| |Domestic abuse|8| |Homeless|28| |Low income|677| |No recourse to public funds|3| |Other|182| |Refused short term benefit advance|2| |Sickness/ill health|20| **----- Start of picture text -----**
Reasons for referrals
Benefit changes
Benefit delay
Debt
Domestic abuse
Homeless
Low income
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Impact of Covid The impact of COVID -19 is difficult to measure statically for our clients as a indirect cause but for those respondents (1000 out of 1193) who were asked if COVID-19 was a factor nearly 30% said yes. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 11 ## Usage across wards |Ward|Referrals|Ward|Referrals|| |---|---|---|---|---| |Saffron Walden Shire|153|Debden & Wimbish||23| |Great Dunmow South & Barnston|129|Homeless||19| |Takeley|110|Broad Oak & the Hallingburys||17| |Elsenham & Henham|105|Ashdon||8| |Stansted South & Birchanger|105|Stort Valley||8| |Saffron Walden Audley|79|Duxford||7| |Newport|75|Hatfield Heath||5| |Saffron Walden Castle|65|The Sampfords||4| |Stansted North|55|Clavering||3| |Great Dunmow North|53|Ermine||1| |Thaxted & the Eastons|35|Moulsham and Central||1| |High Easter & the Rodings|34|Royston Heath||1| |Felsted & Stebbing|30|Royston Palace||1| |Flitch Green & Little Dunmow|27|Whittlesford||1| |Littlebury, Chesterford & Wenden||||| |Lofts|25|Yeldham||1| **----- Start of picture text -----**
Top ten wards for referrals Saffron Walden Shire
Great Dunmow South &
Barnston
Takeley
Elsenham & Henham
Stansted South &
Birchanger
Saffron Walden Audley
Newport
Saffron Walden Castle
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## Stock Levels |Stock Levels|| |---|---| |Stock in|72177 kg| |Stock out|62647 kg*| |Stock as of 1stApril 2020|9856 kg| |Stock as of 31stMarch 2021|11423 kg| *Stock out is approximate as for the first month of the pandemic we took averages of parcels so as to simply processes, we reinstated them during May 2020 and then did a stock take April 2021 to enable a stock adjustment in the DCS. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 12 **----- Start of picture text -----**
Volume of stock in & out over five years
80000
70000
60000
50000
40000
30000
20000
10000
0
2020-21 2019-20 2018-19 2017-18 2016-17
Food in (Kg) Food out (Kg)
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Reviewing the past five years we can see just how much our stock management requirements have grown. From 9,000kg in 2016/17 to over 70,000kg in 2020/21 including 16,500kg in December 2020 alone. During a time of great need this volume of donations was truly spectacular but not without its challenges, our warehouse space was not adequate to deal with such stock levels, the need for keeping the warehouse clear to maintain social distancing plus the sheer workload in handling twice the amount of stock we would normally process in a year. New Life Church and Bearwalden Gym stepped in and offered us space whilst they were closed during the first lockdown. We were also offered some warehouse space for free in the centre of Walden, this coupled with two shipping containers enabled us to juggle stock until we could reduce it all to more manageable levels. Thanks, must be given to Anne Mclellan for knowing where everything was at any given time. Some of the stock from the Tesco national delivery scheme stored at Bearwalden Gym Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 13 Donors ## Stock in by organisation type (Kg) **----- Start of picture text -----**
Returns from food bank centre
Purchased
Supermarkets
Individual(s)
Schools
Corporates
Community groups
Churches
Charities
0 5000 10000 15000 20000 25000 30000 35000 40000
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## Organisation type as % of whole **----- Start of picture text -----**
Charities
Churches
Community groups
Corporates
Schools
Individual(s)
Supermarkets
Purchased
Returns from food bank centre
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## _Charities_ |Donor name|Stock in(kg)| |---|---| |Saffron Walden Round Table|5,709.99| |Stansted Foodbank|608.37| |Dunmow Round Table|603.65| |Great Dunmow Rotary|222.85| Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 14 ## Saffron Walden Round Table With carnival cancelled and no fireworks display either Saffron Walden put their heads together to see how they could support those most in need. Armed with a truck, a DJ and some very cold beers they harnessed a summer equivalent of Santa’s sleigh and over two weekends they went round Saffron Walden and surrounding villages collecting food as they went, the first one in June was such a success they repeated it again in November in place of fireworks. They averaged 1 tonne of food each day they did it, for the grand total of nearly 6 tonnes throughout the year. We are so grateful to Lee Sanders and everyone at the Round Table for all their hard work. ## _Churches_ With churches closed for worship, they were unable to provide the usual level of support but harnessed the resources they had at their disposal to help where they could. The fact that most churches still managed to hold remote Harvest festivals and organise collections for us is very much appreciated. The parishioners of St Nicholas Berden organised regular collections for us and over the year donated nearly 500kg. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 15 A resident of Moat House Care Home, Little Easton helps present us with their Harvest donation. ## _Community Groups_ The fact that one village, Elsenham is our largest donor after supermarkets and corporate donors must be celebrated. Their efforts have been astounding, week on week deliveries arrived, spearheaded by one of our trustees Petrina Lees. They have collected over 2,500kg for us over the year and we cannot thank all the people involved enough. Newport Cricket Club ran a great scheme, where villagers could bring donations to the cricket club and they collected nearly 1,000 kg in total which is an incredible for a one-off community event. Other villages which have done regular collections have been Manuden, Berden, Clavering, Widdington. ## _Corporate_ ## Holroyd Components Every year, Holroyd Components give us £1,000 worth of food at Christmas time, this was started a few years’ ago by Lucy Paulyn (pictured) who wanted to raise some money among staff to help us and her managing director was so impressed he offered the generous sum of £1,000. This year Lucy had to be creative as online orders were limited so a bit of shopping around and buying stock in from various sources enabled them to deliver on their promise. We are very grateful for everything Holroyd do to support us throughout the year. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 16 ## Weston Homes When Weston rang us and said they had a donation to drop off, they were given the usual information about dropping off in the black crate if no-one was around, they explained it was a bit more than a crate’s worth. 3,6000 kg of food required a shipping container rather than a crate to store it all. ## Stansted airport Even though staff were furloughed and their usual source of donations dried up – the marmite donors as we call them still managed to help us. Stansted usually donate confiscated goods from hand-luggage hence the marmite nickname as it seems to be the number one item trafficked by ex-pats but people aren’t aware it’s classed as a liquid so can’t go in their hand luggage. Donations totalled 500kg from Stansted airport staff. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 17 _Schools_ Considering what schools were contending with during the pandemic it is astounding that they managed to also arrange collections at harvest and Christmas. We managed to produce interactive PowerPoints for primary schools in place of the assemblies we would normally do, and we also turned up in more than one classroom via the magic of zoom. We received the following donations from schools in the district and we couldn’t be more grateful. |School|Donations(Kg)| |---|---| |R A Butler Inf & Jun Schools Academies|673.19| |Dame Bradbury's School|416.65| |Rodings School|378.44| |Saffron Walden County High School|264.4| |Radwinter Primary School|188.35| |Flitch Green Academy|174.25| |Helena Romanes School|172.25| |Joyce Frankland Academy|156.5| |Newport Primary School|125.95| |Henham & Ugley Primary School|99.55| |Ashdon Primary School|65.75| |Bell DayNursery|31.05| ## _Supermarkets_ |Supermarket|Donations(Kg)| |---|---| |Waitrose Saffron Walden|13,131.07| |Tesco Saffron Walden|10,518.17| |Tesco Great Dunmow|7,488.13| |Tesco national|2,422.85| |Co-Op Great Dunmow|901.28| |Stansted coop|645.56| |Co-Op Flitch Green|235.81| |Tesco Saffron Walden Exp|173.95| Behind the totals from supermarkets are thousands of individuals who whilst contending with queues, shortages, masks and general anxiety still thought to donate to one of our PCPs. The supermarkets helped advise us how we could collect when you could no longer stroll in to pick up our crates, allowing our drivers to avoid queues. We would like to thank all our donors listed below plus all the anonymous individuals who made the effort to donate to us either via a supermarket or directly. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 18 Abbey Lane URC, Addenbrookes MDT ,Ananta Restaurant, Arkesden Church, Ashdon Primary School, Associated beverage Ltd, Saffron Walden Baptist Church, Bell Day Nursery, Berden village, Cadburys, Carver Barrack, Chesterford Research Park, Co-Op Flitch Green, Co-Op Great Dunmow, Co-Op Stansted, Dame Bradbury's School, Duddenhoe End village, Dunmow Round Table, Dunmow Rovers, Dunmow Sandwich Shop, Elsenham village, Essex Carers, Fareshare, Flitch Green Academy, Francis Belay Art, Great Chesterford Church, Great Dunmow Rotary, Great Dunmow Town Council, Hadstock Village, Helena Romanes School, Hempstead Harvest festival, Henham & Ugley Primary School, Holroyd Components, Joyce Frankland Academy, Just Gym, Kevin Henry Estate Agents, Langley Upper Green, Langley, St John the Evangelist, Linsdells Felsted, Littlebury Church, Manuden Church, Mocha Café, Newport cricket club, Newport Primary School, Newport VE Day Collection, Operation Shield boxes, Pasta Man Shire Hill, Patanegra, Pet food charity, Pure Gym, QD, R A Butler Inf & Jun Schools Academies, Radleys, Radwinter Primary School, Railway Community Pub, Roding parishes, Rodings School, Saffron Hall, Saffron screen, Saffron Walden Building Society, Saffron Walden County High School, Saffron Walden Round Table, Saffron Walden Town Council, Saffron Walden Weekly, Saffron Wholefoods, St James Church Sewards End, St Johns Rickling, St Marys Church Dunmow, St Marys Saffron Walden, St Nicholas, Berden, Stansted Airport, Stansted Foodbank, Tesco Great Dunmow, Tesco national, Tesco Saffron Walden, Tesco Saffron Walden Express, Thaxted Library, Thaxted Parish Church, The Cricketers Clavering, The Swan Inn, Uttlesford District Council, Waitrose Saffron Walden, Wendens Ambo Church, Weston Homes, Wicken Bonhunt Church, Widdington village, Wimbish Church ## Highlights of the year – in no particular order! ## Ugley Mask Company The Ugley Mask Company donated hundreds of reusable masks to us at the height of the pandemic. ## Ronnie’s bike challenge Eight-year-old Ronnie had to shield during lockdown due to long-term health conditions. The one thing he was allowed to do was get on his bike and cycle round the green outside his home, he decided that he should do this to help others who weren’t as lucky as him, so he set out to cycle round his green every day and get sponsored for it. He raised over £1,000 for Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 19 the Foodbank and on his last day we made sure that trustees and volunteers from the Foodbank were there to cheer him on. ## B&M B&M offered cash grants early in the pandemic, with a personal shopper to push our trollies and the help of the manager we were able to bypass the queues and spend up to £1,800 at a time when our stocks were really suffering You can see how early on in the pandemic this was, as it was before masks were a thing Christmas 2020 Every Christmas we produce approximately 100 hampers full of essentials and goodies to our clients to help them enjoy Christmas as much as anyone else. It takes a lot of effort and a lot of people. The struggle to make it happen with a reduced team required a lot of planning. With a core team of 5 plus some volunteers drafted in to move stock around, we were able Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 20 to pack nearly 300 hampers. New Life Church offered us the space to store stock and parcels, we spent a month counting stock, preparing our packing area and working with external agencies to make sure everyone in need or isolated received something. Donations come from our major Christmas campaign in the form of a reverse advent calendar. For the six-week period during which we count Christmas donations specifically we took in 16 tonnes of stock. Aside from the hamper team the rest of the warehouse team and our supermarket drivers worked flat out to process the stock and keep the warehouse a safe and manageable place to work. Due to a grant from Uttlesford District Council we were able to supplement the parcels with fresh food and vegetables. The packing weekend was extremely hard work. Five volunteers packing non-stop for two days with two others sorting out the parcels for distribution. A team of drivers over two days then distributed the hampers throughout Uttlesford. An amazing achievement by all concerned. From this…….... to.…. 274 parcels later Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 21 ## Saffron Walden Town Council Saffron Walden Town Council became a vital conduit for us to access stock during the pandemic. They were able to access funding via Essex County Council COVID grants on our behalf. We were able to buy in stock and draw down on funds from the council, they also bought stock on our behalf and worked with the local supermarkets to obtain stock for us. We would like to thank the Town Council and especially Judith Thompson for all their hard work in supporting us throughout the year. ## Great Dunmow Town Council Dunmow Town Council provided vital funds to us during the year and bought stock for us based on requirements we sent through to them, thanks must be extended to Amanda Brown for helping to secure this funding for us. ## Saffron Walden Rotary The Rotary Club have always been a good source of support and during COVID-19 was no exception. Alan Hawkes who used to run the Foodbank and is heavily involved with the Rotary, rang us with one simple question “What can we do to help?”. They wanted to help people financially but didn’t know how to access those people or know how best to help them. They provided us with some initial funds in order to give out some small direct grants to people assessed by us. We were able to provide funds for essential white goods, to pay off energy bills and phone bills and to help with home-schooling requisites. They then turned their hand to practical help and with Alan at the wheel of their van we were able to shift stock when needed from our various storage locations. Alan Hawkes of the Rotary Club of Saffron Walden loading up their van for us Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 22 Tesco National Deliveries and British Gas We signed up for Tesco national deliveries via the Trussell Trust, these were delivered to us on a weekly basis during May and June 2020 by furloughed staff from British Gas, consisting of half a pallet of basics, these gave our stock levels a much-needed boost. Sixth formers summer course/Duke of Edinburgh gold award Summer of 2020 saw us run the first Foodbank 101 course for 4 local 6[th] formers, this ran for 6 weeks over the summer and gave the team an insight into how the Foodbank runs and we got them involved in every aspect of the Foodbank and gave them insight into the issues our clients face and how they can carry on the values of volunteering into their lives beyond school and university and also give them a vital perspective into society as they transition to adulthood. One of the group, Meg decided to stay with us throughout the sixth form as her gold Duke of Edinburgh elective. We hope to extend our Duke of Edinburgh scheme next year to include bronze and silver candidates. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 23 Fresh Food voucher scheme Our fresh food voucher scheme is something which sets us apart from other food banks. Since starting Steph Maxwell has taken it upon herself to make sure that all our clients have access to Fresh Food choices regardless of where they live, so we have now rolled out the scheme to Dunmow and Stansted and funded in the large part by grants from Uttlesford District Council and Uttlesford Town Council. Steph has worked hard to remove any barriers to clients using our vouchers especially at local shops. The list of shops now participating includes - Supermarkets - Aldi - Tesco - Co-op - Waitrose Local shops - Thaxted Bakery and Butchery, Thaxted - Guildhall Store, Nisa Local, Thaxted - Burtons Butchers, Saffron Walden - R & D Fruit and Veg stall, Saffron Walden - Kings Family Butcher, Stansted - Steve Golding Greengrocers, Stansted - Sweetlands Butchers, Dunmow - A J Coulson Butcher, Dunmow - Nisa Stores, Newport We encourage local stores to display this sticker in their window Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 24 To end with… ## Our warehouse expansion Our year ended with the expansion of the warehouse into a fantastic new space for clients when we get to finally welcome them back in. And a new dedicated office for the manager and despatch team with computer and printer. This was made possible due to some generous donations specifically for this cause, enabling us to use other donations directly for food. Thank you to Neil Curtis Woodcraft for the work he has done to make our ideas a reality. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 25 ## Planning for the Future - Having Steph Maxwell on board with her experience of advocacy gives us the opportunity to start campaigning locally, looking at the root causes of food insecurity and poverty and petitioning those who can influence change. - Ensuring the financial stability through greater fund raising at a corporate level. - Expand our trustee capabilities through skill-based recruitment. - Broaden the range of opportunities available to our volunteers, because of the closure of our foodbanks to clients they have missed out on the opportunity to work with clients. - Work with our teams in Dunmow and Stansted to identify suitable premises and develop the teams there to be able to work with signposting clients. Our aims and objectives for the short and medium term include: - Increase awareness of the growing demand on the foodbank and the need to maintain funding in order to build, train and support effective staff and volunteers, effective systems and sustainable food stocks. - Make more efficient use of the data and information we receive among our distribution centres, warehouse and referral agencies, in order to inform our strategic planning and resource allocation. - Use our experience to ascertain why people are stuck in long-term use of the foodbank and provide assistance to clients to help them move out of poverty. - Strengthen our relationships with local agencies and those working to alleviate poverty. - Strengthen and broaden our volunteer base and capitalise on their skills and experience. ## Financial Review Our accounts are compiled using cash accounting basis, with no fixed assets we do not have to account for accruals or depreciation and with nothing being sold we do not have to account for debtors or creditors. If our income goes above £250,000 in any one financial year, then we would move to accrual accounting on a permanent basis. For the time being, cash accounting serves our purposes well. We are able to generate our own accounts, payroll is performed by THP services ltd and our accounts and practices are reviewed on an annual basis, approved by the Board of Trustees and signed off by the Chair, Treasurer and scrutineer. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 26 ## Financial Overview Our income for the year was £192,169.91 consisting of £158,086.49 of unrestricted funds and £34,083.42 of restricted funds. Our largest income stream for unrestricted funds was via online donation receiving £85,121,21 from our online fundraising platform with Virgin Moneygiving. Our restricted funds came in the form of grants, the largest of these being £27,681.42 from Asda to pay for staff costs. This represents a significant increase in income compared with previous years. One of the biggest impacts on us of COVID-19 has been on our finances, and with that the need for greater governance and good financial controls. It also came at the same time as hiring a new member of staff meaning we had to contend with HMRC, pensions and payroll for the first time adding a degree of complexity to our accounting for the first time. We consider this to be a “windfall” year and do not anticipate such an influx of funds in the short term and therefore we will be not be looking to spend all of the extra funds within the next 12 months. Our outgoings were £67,990.27 including £26,534.20 of restricted funds spent. We are still withing the threshold for CIOs requiring us to have a full accounting audit, however we consider it best practice to have our accounts scrutinised and to this effect we are grateful to David Smith, OBE for his scrutineer’s report and advice on managing our accounts in the future. We exclude donations in kind, i.e., food as the value is nominal, we received 68,254.85 kg of food in donations which equates to £119,445.98 worth of food and distributed We also don’t account for the value of time donated by our volunteers ## Grants ASDA - £27,681.42 via Trussell Trust for project co-ordinator recruitment and staff costs High Easter - £250.00 for the relief of poverty in the High Easter locale Rotary Club of Saffron Walden - £2,402.00 for small grants to individuals affected by COVID19 Saffron Walden Town Council - £1,950.00 for essential food provisions Uttlesford District Council - £1,300.00 for fresh food provision Tesco Groundwork - £500.00 for essential and fresh food provision ## Reserves Policy Our reserves policy aims to ensure we have enough cash in hand to run for three months regardless of donations or grants. We have calculated that we need to have approx. £23,000 in reserves. We transferred £50k to an interest bearing deposit account in March 2021 . Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 27 COVID-19 has taught us that no matter how much you prepare for the future and mitigate against potential risk, in reality we do not know what we may have to contend with. The ramifications of the pandemic will affect the economy for the foreseeable future so we want to make sure we can continue to operate by managing our finances conservatively. Uttlesford Foodbank Registered charity number 1176230| Registered in England and Wales 28 Appendix I Scrutineers Report CHARITY COMMISSION FOR ENGLAND AND WAIES Independent examine￿S report on the accounts Section A Independent Examiner's Report R•port to the trust••s1 members ol Uttlesford Foodbank on a£Gount5 for the year ended 31* Marth 2021 Charity no 1176230 Sel out on paqes I report to the trustees on my examination of the arxounts of the above charity nhe Tfust'l for the yearended 3110312021. Re$pon$ibilldes and b05r8 of report As the charity's trustee5. you are reS￿nSIble for the preparation of the ac¢ouTrts in accordan￿ wrth the wuirement8 cfthe Chanties Act 2011 rtt)e Arfl. I report in ￿spe￿ of my examinatson of the Trusts a¢¢ount$ Garried out under 8e¢tion 145 of thg 2011 Act gnd in carying out my examination, I have followed all the applicable Direcbons given by the Charity Commi55ion under 58Ction 14515llbl of the AL#. Indepèndent I have completed my examination. l ¢onfirm that no rnaterial matters have èxaminer's 8tat•ment come to my attention in ¢onne¢tion with the examination lother than that disclosed below") which gwe$ me ¢guse to that in, any material re$pect.' the accounting records were not kept in accordance Mth sethon 130 of the Chèritie8 Act.. or the aceounls did not ac￿rd wlh the atrounting records., or the accounts di¢J not ¢omply with the applic8b￿ requirements onceming th& fcmTr content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 otherthan any requirement that the ac¢ounls give a Iru8 and fail view which is not a tnattar con$idered as part of an Indépendent examination I have no concems and have come a¢mss no other matters in connec*on ith the examination to which attention should be clrawn In this rewrt in order to enab￿ a understsnding of th8 a¢¢ounts to be reached. e delete s in th brackèts rftheydo not 8ppIy. Signed.. IVJLllflVAfA 1" Dec8mber 2021 Name.. DavKI Smith OBE Relevant profes8lonal qualtfiGation($l or body Ilf any): Addrtss: Fellow of Institute of Directors Fellow of British Computer Soaety Grsduale Conversion Module to Chartered Accountan¢y11989. EY) 5 Adams Court. Saffron Walden, Essex C8114DZ IER Oct 2018 29 Uttlesford Foodbank Registered charity number 11762301 Registered In England and Wales Section B Disclosure Only complete ifthe examiner needs to highlight rnaterial matters of ¢onTrm 18ee CC32, Independent examination of charity accounts.. directions and guidance for examirersl. Givo here brief detslls of any that the examinerwishos to di$¢los*. Dl8tlosure'. My wife. Jenny Smith. ts a volunteer for Uttbsf(*d F£KyJbank. Examination findings." No material matters of ¢oncern arising. Recommendation5 from prior year Examiners Report have b8en impletnented allowing a mark8dly more efficient audrt proc88s. My thanks to Sophie Dudach8r and her team forthe very affectwè implementation and Complian￿ overthe year. Recomrn8ndation8 forworking practiGes improvamènts". Consider introducing working prathce to photographlscan high val exp&nse reTripts as bad¢up to the paper copy to aid racord keeping. Only material value expense receipts found missing in audit11% of 8ample value) $0 not judged material, but d&sira￿e. c0nshlerwo￿n9 practi{* to improve abilrty to reconcile donwtl￿S to origin. The area Providing ¢haI￿ngeS durirE the audit wa$ that of t large value donation$ mgde out¥ide of online grfting ￿atro[￿S by bank transfer Otherthan the bank transaction records Ihetnselves there are gap5 in the c£Yroborating documentation of the donor held on file. Notjudged material point as we have dear evidence trail to the bank account of the dorK)r and rn￿t donatiorts to corroborati documèntsb.on A wtential improvernent could be to link documantation of th¥ formal thank you Corresponden￿ yent to the donor in the records to the income control sheet. IER Oct 2018 30 Uttlesford Foodbank Registered charity number 11762301 Registered In England and Wales Statement of Accounts Utde5fLYd F￿trAnk Pth ard h55&rcountOII0412020. 3ty0312DZL 2020Iz021 e51rictÈd Re5thct*d 2019Iz020 ur￿￿triCted R￿tricted Re8ulard¢n Corrrt)rat¢ £5.$36. £7.378.67 £5.169.38 £2.961.98 £11.435. £32.169.55 £2.555.92 Churthès CAF ￿line One-off5 CouncillorS £12.642.92 £Lrn. Virgin moneYE1￿￿& gr055 MIAUS wrÈin £7L367.21 -£417.61 £70,949.60 £4.227. £4.209.99 E155. £4.364.59 Total frrjtn Virgin £85.121.21 R￿tricted FL￿d￿l￿rInts A5DA Grant111 £27,681.42 £250.ry1 EZ.402.(X> El,950.(X> £i.>)).(xl £g))r swrcgrant141 Te$CoGr￿n￿¥a1k1r0￿1(6} stsrtsted F￿￿￿nkI?Tr TTnes £3.W.88 £908.44 £4.719.14 £247.92 £1.$33.54 Repaymentslrnis￿vMentSl9I T4tal untsStrictedlrestn¢ted Total re¢*05 Els8.￿5.49 E34.Q83.42 £192.169.91 £?1.727.￿ El,7N.00 £23.427.05 Paymer ￿￿￿$￿¢ted Restrfcte £1.230.52 E209.45 f45. £411.88 É120.40 É15.CO Phoné Covld cl￿a￿rS Mileate PPE s2.&￿. £2.525.29 £933.65 Éso.m 31 Uttlesford Foodbank Registered charity number 11762301 Registered In England and Wales Grants ECC coundllor5 UDCI51 5WTC141 Rotary131 High Ea5ter121 £5,455.95 £870.10 £fn4.10 E2,870.07 £99.99 Rent In5ur8nce Warehouse Buildin8 TT foe £6,374.92 £243.43 £4,698.54 £5,064.03 £0.00 £4,999.92 £200.87 £1,152.23 £360.(X) stsff111 Staff G&A Salgry Training Payrcll HMRC £2,276.28 £13,479.73 £97.50 £475.20 £305.28 £358.￿1 665.16 Depc*s Dunmow Stansted £313.11 £0.00 FFVS Stock £3,&)8.60 £9,990.24 £55.(X) £1,700.00 £2.741.43 Vdunteers volunteèrs £524.75 dbs £345.00 £220.63 direct grant misp3yment from Trussell £355.00 £2,033.54 Banking returned cheque £ioo.00 f41,456.07 £26,53420 £67,990.27 £50.(XI £11,4(Q.52 f 1,700.00 £13,100.52 Net income £124,179.64 £10,326.sa 111 ftr payment f* 5tÈKth's salary 121 don8tion from 8C in High Easter to bÈ used in the locale. 131 rot8ry monies togo dirett to clients from Lockdown I 141 SWTC grant to prowide basics- ECC grant applied for on our behalf 151 UDCgrant lor t￿sh food 32 Uttlesford Foodbank Registered charity number 11762301 Registered In England and Wales 161 Tescol8roudnwtrk arènt for food durin8 lockdown 171 Transfer of fund5 from the closure of Stansted Foodbank 181 An amazon refund and z Bocl**Restricted**
**funds**
**Donations**
Regular donors
£5,536.00
Corporate
£7,378.67
Charities
£5,169.38
Churches
£2,961.98
CAF online
£11,435.00
One-offs
£32,169.55
Councillors
£2,555.92
Virgin Money giving gross
£71,367.21
Minus virgin payments
-£417.61
Net
£70,949.60
Gift-aid
£14,171.61
Total from Virgin
£85,121.21
**Restricted Funds/grants**
ASDA Grant (1)
£27,681.42
High-easter grant (2)
£250.00
Rotary Grant (3)
£2,402.00
SWTC grant (4)
£1,950.00
UDC grant (5)
£1,300.00
Tesco Groundwork grant (6)
£500.00
Stansted Foodbank (7)
£3,068.88
TT/Tesco
£908.44
Refunds (8)
£247.92
Repayments/mispayments (9)
£1,533.54
Total unrestricted/restricted
£158,086.49
£34,083.42
Total receipts
£192,169.91
**Payments**
**Unrestricted Restricted**
Admin
£1,230.52
Phone
£209.45
Publicity
£45.00
**Covid**
Cleaners
£2,600.00
Mileage
£2,526.29
PPE
£993.65
**2020/2021**|**Unrestricted Restricted**
**funds**
£12,642.92
£1,700.00
£4,227.00
£17.01
£4,209.99
£155.00
£4,364.99
£4,719.14
**2019/2020**|**Unrestricted Restricted**
**funds**
£12,642.92
£1,700.00
£4,227.00
£17.01
£4,209.99
£155.00
£4,364.99
£4,719.14
**2019/2020**| |---|---|---| ||£21,727.05
£1,700.00|| ||£23,427.05
£411.88
£120.40
£15.00
£50.00|£23,427.05| |**Grants**
ECC councillors
UDC (5)
SWTC (4)
Rotary (3)
High Easter (2)
Rent
Insurance
Warehouse
Building
TT fee
**Staff (1)**
Staff G&A
Salary
Training
Payroll
HMRC
**Depots**
Dunmow
Stansted
**Food**
FFVS
Stock
**Volunteers**
volunteers
dbs
direct grant
mispayment from Trussell
**Banking**
returned cheque
Net income|£5,455.95
£870.10
£604.10
£2,870.07
£99.99
£6,374.92
£243.43
£4,698.54
£5,064.03
£0.00
£2,276.28
£13,479.73
£97.50
£475.20
£305.28
£313.11
£0.00
£3,808.60
£9,990.24
£524.75
£345.00
£355.00
£2,033.54
£100.00
**£41,456.07**
**£26,534.20**
£67,990.27
£124,179.64|£4,999.92
£200.87
£1,152.23
£360.00
£358.00
£665.16
£55.00
£1,700.00
£2,741.43
£220.63
£50.00|£4,999.92
£200.87
£1,152.23
£360.00
£358.00
£665.16
£55.00
£1,700.00
£2,741.43
£220.63
£50.00| |---|---|---|---| |||**£11,400.52**
**£1,700.00**|| ||||£13,100.52| ||||£10,326.53| (1) for payment of Steph's salary (2) donation from ac couple in High Easter to be used in the locale. (3) rotary monies to go direct to clients from Lockdown 1 (4) SWTC grant to provide basics - ECC grant applied for on our behalf (5) UDC grant for fresh food - (6) Tesco/groudnwork grant for food during lockdown - (7) Transfer of funds from the closure of Stansted Foodbank - (8) An amazon refund and a Booker wholesalers refund - (9) Repayments from payments made to sophie/by sophie by mistake. ## **Assets as at 31st March 2021** Current accout £97,502.00 Deposit account £50,001.00 £147,503.00 Ross Mackenzie Ross Mackenzie Ross Mackenzie (Nov 8, 2021 17:52 GMT) Nov 8, 2021 Sophie Durlacher, Manager and interim treasurer, 6th November 2021 2021-11-08 ## accounts_2020_21 Final Audit Report Created: 2021-11-07 By: sophie Durlacher (sophiedurlacher@uttlesford.foodbank.org.uk) Status: Signed Transaction ID: CBJCHBCAABAArbLgKDd3Btsjul9dbskav2TPJ2bb74Wh ## "accounts_2020_21" History Document created by sophie Durlacher (sophiedurlacher@uttlesford.foodbank.org.uk) 2021-11-07 - 12:32:18 PM GMT- IP address: 82.11.185.133 Document emailed to Ross Mackenzie (chair@uttlesford.foodbank.org.uk) for signature 2021-11-07 - 12:33:48 PM GMT Email viewed by Ross Mackenzie (chair@uttlesford.foodbank.org.uk) 2021-11-08 - 5:50:27 PM GMT- IP address: 66.249.93.221 Document e-signed by Ross Mackenzie (chair@uttlesford.foodbank.org.uk) Signature Date: 2021-11-08 - 5:52:03 PM GMT - Time Source: server- IP address: 86.166.43.224 Agreement completed. 2021-11-08 - 5:52:03 PM GMT CHARITY COMMISSION FOR ENGLAND AND WALES Independent examiner's report on the accounts Section A Independent Examiner's Report Report to the truste m•mb•rs of Uttlesford Foodbank On accounts for the year ended 31" March 2021 Charlty no (If any) 1176230 Set out on pages I report to the trustees on my examination of the accounts of the above chanty (Ihe Trusf) for the year ended 3110312021. As the charitvs trustees, you a￿ responsi￿8 for the preparation of the accounts in acc￿dan￿ with the requirements of the Charities Act 2011 he Act"). Responslbllftles and ba818 of rnport I report in respect of my examination of the Trust'8 accounts carried out under section 145 of the 2011 Act and in carying out my examination, I have followed all the applicable Directions given by the Charity Commission nder section 145(5)(b) of the Act. Independent I have completed my examination. I confimi that no material matters have examlnerfs statement come to my attention in connection with the examination (other than that disclosed below ') which give8 me eAuse to believe that in, any material respect: the a¢￿UntIng records were not kept in accordance with section 130 of the Charities Act,. or the accourrts did not acts)rd with the accounting records., or the accounts did not comply with the applicable reqU1￿ments concerning the fonn and content of accounts set out in the Charities (AC￿unt$ and Reports) Regulations 2008 other than any requirement that the accounts give a Iwe and fairf view which 1$ not a matter considered as part of an Inde￿ndant examination. I have no concerns and have come across no other matters in ¢onne¢tion with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached. e delete rds in th brackets if they do not apply. Signed: _ILJIllYJPAfAIWI 1° December 2021 Name: David Smith OBE Relevant professional qualificatlon(s) or b¢xly Fellow of Instrtute of Directors Fellow of Brits'sh CompLrter Society Graduate Conversion Module to Chartered Accountancy (1989, EY) 5 Adams Court. Saffron Walden, Essex CB114DZ Address." IER Oct 2018 Section B Disclosure Only complete if the examiner needs to highlight matenal matters of concern (see CC32, Independent examination of charity accounts: directions and guidan￿ for examiners). Givè here brief dotails of any items that the examinerwishes to disclose. Disclosure: My wife, Jenny Srnith, is a volunteer for Uttlesford Foodbank. Examination findings: No material matters of concem arising. Recommendations from prior year Examiners Report have been implemented allowing a markedly more efficient audtt prO￿ss. My thanks to Sophie Durlacher and her team for the very effecttvely implementation and Complian￿ over the year. Recommendations for working practices improvements: Consider intrcxjucing working pr8Ctice to photographlscan high value expense receipts as backup to the paper copy to aid record keeping. Only two material value expense receipts found missing in audit (10A of sample value) so not judged material, but desirable. Consider working practicE to improve ability to reconcile donations to origin. The area providing challenges during the audit was that of the large value donations made outside of online gffting platfomis by bank transfer. Other than the bank transaction records themselves there are gaps in the corroborating documentation of the donor held on file. Not judged material point as we have dear evidence trail to the bank account of the donor and for most donations to corroborating doGumentatson. A potential improvement could be to link documentation of the fomial thank you correspondence serrt to the donor in the records to the income control sheet. IER Oct 2018