COMPANY REGISTRATION NUMBER 10860886
CITIZENS ADVICE DONCASTER BOROUGH
COMPANY LIMITED BY GUARANTEE
TRUSTEES, REPORT AND FINANCIAL
STATEMENTS
31 MARCH 2021
CHARITY NUMBER: 1174228
CAS-. --
o¥trvÈ wi(v
CommunFty Benefft Addrtlons Llmlt•d
Workhere, 3 Cav8ndl$h Court
&>uth Parade
Donca•t•r
ON1 2DJ

Citizens Advice Doncaster Borough
{Registered charity, number 1174228)
(Registered company, number 10860886)
Financial statements
for the period ended 31 March 2021
Page
Contents
Statutory Information
Trustees. annual report
Independent examiner's report
Statement of financial activities
Balance sheet
Notes to the accounts
10
12-19

Citizens Adviee Doncaster Borough
Trustees, annual report
for tho period ended 31 March 2021
The trustees, who are also directors of the chanty for the purposes of the Companies Act,
submit their annual report and the finanryal slatements for the period ended 31 March 2021.
The Board have adopted the provisions of the Accounting and Reporting by Charrties..
Statement of Recommended Practice. applicable to charities preparin9 their accounts in
accordance with the UK accounting standards IFRS 102) (effective 1 stJanuary 20151, the
Companies Act 2006 and the Charities Acl 2011.
Relerence and admlnl$trativ• dètails
Citizens Advice Doncaster Borough
63 Hall Gate, Doncaster DN1 3PB
Charity Registration Number 1174228
Company limrted by guarantee number 10860886
Authorised and regulated by the Financial Conduct Authority No. 7868 25
Honorary Prnsldent: Elizabeth Brenda IAfjIIis
Tru8t••• IDlr•ctor•l:
Chair.. Colin Smith
Vlcelhalr: Malcolm Jevon8
Tr•a•uror: Irene McLaughlin
Oliver Head
Anne Rutherford lelethd 311 Ir201
Andrew Wi9nall lelecled 3111f201
Nora Gill Iresigne¢J 14191201
Mick Glynn Iresigned 4131211
Janel Omar (resigned 4131211
Vivienne Marts'n (resigned 2413r211
Tony Brookes (Deceased November 20201
Chhl Offk•r: Kar•n 8olhamley
8•nk•rn: Yorkshire Bank Plc. 19 St Sepulchre Gale. Doncaster. DN1 1TD
CAF Bank. 25 Kings Hill Ave. Kings Hill. Wesl Malling ME19 4JQ
Shawbrook Bank Limrted, Lutea House, The Dnve. Brents￿d, CM13 3BE
Ind•p•nd•nt Ex•mln•r. CASDon, ￿t*rkh8rts, 3 Cavendish CourL South Parade, Don¢•ster ON12DJ
Th• trust•es of the charlty h•v• complled wlth section 4 of the Charltles Act 2006 In fulfllllng thfylr
duty to have due rnu4ry1 lo public ben•fft guldanea publl8hod by th• Charity Commlsslon.
Structure Gov•rn
nd Mana
em•n
Inf
Cilizens Advice Doncaster Borough ICADBI- henceforth reler￿ to as "the organisation. _ is govemed
by Articles of Association and is a member of Cityzens Advice CADB was Incorporated on 11th July 2017
when the old charity, North East Doncaster CA8 INEDCABI. transferred across lo the new tsrganisation
awaiting merger with Mext)orough CAB This m8rgèr finalty took place on 1W April 2018. NEDCAB was
dissolved in July 2018 and Mexborough CAB in April 2019.

Citi2ens Advice Doncaster Borough
Trustees, annual report
for the poriod ended 31 March 2021
At an ordinary Trustee Board meet.ng prior to the AGM, consideration is given lo recfuth"ThJ new
memters io the Board to fill any gaps in skills or dwersity identrfied during appra15al of the board. Once
agreernénl has been reachod. 3 tsrgèled and fijlty documented recruilmenl exercise take5 place in
actordance with our Cityzens Advice membership a9rèement. If ￿T￿rtment Is in direct response lo
idenlificalion of a skills gap. rt may be pract￿1 lo dispense with an open recruitment pl￿e$S in order to
best luffil a S￿lfie nèed al a particular tsme. The written procedu￿ states that In an open recruitment
prclxs. candidates are sho￿lS1ed and Inlerviewe(I following application In response lo advert15ement-
and successfvl candid8tels a￿ Invited to attend the next Board rneeting a5 a guest p￿r lo proposal for
elect¥)n al the next AGM Induction takes the form of an tnduction pack and all Trustees receive tralning
whKh Is appropriate to their TO￿ and in compliance with cit￿en5 Advi￿ mornt￿rgh1p roquirgmants. It Is
possible from time to time lo invite DMBC andlor Thornelmoorends Town Council lo nominate 2
representative5 each on the Board- the names of which are supplied by the relevant Council from lirr
b.￿￿. and acceptance is Voted on ty the Board. Trustees accepted representation from DMBC
f01b￿ng the local authority AGM in May 2019 and representation will be reviewed again during 2021. AII
nwnbefs of the Trustee Board give their time voluntarily an¢J receive no benefits from the charity. Any
expenses reclaimed from the charity would t* set out in Notes lo the A¢¢ounts- there have been none.
¢yganisalK>n Is managod by rts Tw$tee Board, wh￿h is drawn from the hxal community The
rt￿bers are charity trustees who have legal responsibility for the general control and management of
the cKganisalion. including financial rnanagemenl and control Decisions are made by way of proposal.
seconding, and minuling the resutt. The Execulwe Sub-committee and various $u&committees as
required from tyme lo time exist lo deal with particular areas of govemance. A full risk as5essment1$
scheduled to be carried out by the Trustees Imay delegate to a sub<ommitteo1 in May annually. with
Te8uIts rep)rted to the lull Trustee Board.
The Trustee Board Is resFKnsitlg ensuring that the organisatson compl*s with the CIIA Mombership
Scheme and charity lag￿ll￿n.
In practice day-to4ay managemont Is de*ated lo Ihe Ch*1 Officer
Ofy'ects arKI aims".
Our ¢harity's obl￿ts as sel out in ttte company's artle¥ of association arg.
to prorTh)le any charrtable purpose for the public benefit by the advancement of edu¢alton, Ihe
protection and preservation of health and the relief of povety, sicknèss and distress In particular,
bul withoul limilalion. for the benefft of the eommunity in the borough of Doncaster and
surrounding areas.
Our aims are..
to provide the advir2 Feople need for the problems they face
to improve the Folicies and practices that affect people 5 lives
lo provid8 free, independenL confidentsal and Impartral advicé lo everyone on their nghts and
respon8ibilitie8.
We value dwersity, promote equality and challenge discriminat￿Tr.

Citizens Advice Doncaster Borough
Trustees. annual report
for the period ended 31 March 2021
Ensuring our work delivers our aims".
review our actjvities and prc*3ress against our aims each year. This review. alongside review of our
Busine$$ and Development Plan. It)oks al whal we ach￿Ved and the outcomes ol our work in the
pievious twelve months. We look al the success of each key activity and the benefits they have brought
to those groups of people we are set up lo help The review also helps u5 ensure our aims obiethes
8nd aclivities remain focu$sed on our ststed purposes.
A¢hl•v•m•nts and Perforn)anc•:
Ouf tYk3in areas of charitable actNIty for the publ￿ bènefil are provision of advice and infomiation -both
eneralisl and 5pecialist- and Improvement ol F4)lici8s and practices that affect people's live5. 2020-
2021 has been full and produ¢live despite the year-long Coronavirus pandemic. difficult economic
climate and th8 need lo diversify access lo our services lo meet vastly increased demand. We have
continued. and enhanced. our workin9 relationship with DMBC by responding quickty and posth'vety to
their reque51s for help in ￿dressing the pandern￿ and setting up additional service oullels for clients
across the 8ofough. We have continLted positsve working relationships- in ￿th a practical and advr60ry
C8pa¢ity - with partner organisaltrons such as local foodbanks and other Local Citizens Advices xross
the South Yorkshire Coalfields aiea on an official basis and with many others less lormally.
During the year we hav8 V8ry 8ucces8fulty consol￿8100 our 8ervi¢es and position in the W￿eT Doncxler
community delivering adv¢e and support 10 our clients Ihrough additional land freel telephone ￿1V￿,
advice via Webchal. email and video link via the Attend Anywhere platform We sel up-Debl Pods. ￿ 5
community venues which will be adapted over the next 12 months to add in benefits and goneralist
advice via video- and will sthve lo Identify further suitable venues lo best meet local client need. Our
main services operate trom offices in Thorne. Slainforth. Mexborough and Doncaster town eentr8- from
where we provide 9&neralisl advice and Spec￿1•51 debt and benefits advice Our new Doncaster
premises became our registered officé ai the end of February 2020 and we aro looking lorward lo
inviting clients back into all our offices Oy appoint￿ent as COVID restrictions ease and are fi'nally fulty
removed
We have boen very 8ue¢e88ful in attrath'ng new volunteer8 to our expanding team whlch will enhance
service provision. and a new management $tnKtur8 will ensure we are able to make the most ol this rte
re80ur¢e for the benefrt of our clients.
Our Universal Credit Help lo Claim service. which $tsrted in March 2019. has gon6 from strength to
Slrenglh and we are now one of the top performing Local Citszens Advices In the country for this work in
terms of quality of adv1ce and surpassing tsrgeis sel by fvnders for Cl￿nt numbers. This ground-breaking
service is now sel to coniinue fof al least a ftJrth8r yèar
We continue to offei specialist and generalist advice via our fvll range of acce￿ Mèth￿19 fivÈ d8y8 per
week. the generalist sessions are mainty stsffed by volunteer adviséts. We are keen to provide equal
access lo our services within the constraints of our fvnding. and have assisted clients from a wide
geographical aiea a¢ross the Borough of Doncaster- and beyond our expanded telephone advi¢0
service through Advi¢eline. Volunteor8 contribute to the administration side of the organisalion's work
as well as lo the advice service. and we expect that our expanded team of volunteers will, over the next
year, conlnbute In exce$$ 01140 hours of work per week- whKh equate5 to a monetary value of around
£130,000.
We are a￿ayS looking for ways to r8ise our profile in the local ¢ommunity and hav8 continued lo publish
regular articles in Iccal gublications such as Thome Timès and several Arrow ma9azines which allows us
to reach more than 30000 households via these freè publutions. We have also made appearances on
Trax FM, Hallam FM and in Doncaster Star and Free Press We have vastly expanded our use of social
media with the aim of promoting knowledge of our services and inclLbding people who Might not
otherwise have been as aware of what we do. We a￿ WLtrlar contnbutors to Twitter. Facebook and
Instsgram and are building up followers amngst the genefal public, local authority, MPS and eouncillors
as well as potenbal partner organisab.ons Kross the Borough of Doncaster.

Citizens Advice Doncaster Borough
Trustees, annual report
for tho period ended 31 MarGh 2021
V4È have again extendeo our active participation in soual policy research and campa￿nS locally and
naticThlty. and have campaigned lo keep the £20 per week Universal Credit Ltplift by corresponding with
our thal MPS. We held a meeting wrth Nick Flelclier MP ￿ discuss this issue In detsil and followed this
up by arranging a discussion between the MP and cl*nts living on UC. Our new management structure
has enabled us to plan a ￿$trUCtUre of our research and campaigns work for the next 12 months with the
awn of insbgaling and nJnning local campaigns to better deal with Itxal 15sue$ facing Ouf clients. This
work will run abngside our partKipabon In naljonal CItA inilralives and will ensure increaso(1
effectThenes$ in this area of our work.
During the year, a(xoss our team of tK)th volunteers and pa￿ staff, we have dealt with more
Ihan 20,078 5*parat8 ISSU8s. 7755 of these were detyl and 6077 benefits 155ues 111 Is worth notin9 that
had we ha(1 the funding and resources lo provKle additional benefits casework, the splrt beNveen Inese
fyvo subject aroas would have been roughly equal I We have generated In ex¢ess of £144,362 00 of
financial gains for our clien15 through benefit and tax credit gains and bettef-off calculations and
8SSi5tance. Wo got £1,320,850.00 of debt written off antj handled nKJre than £1.746.776.00 of debt for
our clients. 1115 thanks to our ￿n￿ue team that our dtnts receive a first class Service.
Actrrfty and achieVe￿nts r&lating to our specific proiocts are dètsiled in our Annual ReV￿W document.
8nd our 3-year 8u$in8ss and D•v•lopmenl Plan is reviewed in March and September annualty. This
detsil$ objectives and strategies a$ well as noting our progress against last year's plan.
The oryanls•tlon managèm•nt •tructur• ch•ng•d In J•nuary 2021 whtn we r•¢rult•d a new
D•v•lopment Offlc•r. Karen Both•ml•y eontlnuM •• Chl•l Ex•cutlve Officer wlth Jamm Woods
In the rol• of 0￿r¥t￿On• Managèr Icourte$y of fundlng grnnt•d by H•nry Smlth Charlty) ¥nd
Deborah Murray l• our D•v•lopm•nt Offlc•r:
Our core fvnding comes from DM8C, through whom we have also gained addib'onal funding for our Debt
PLNJ service throughout the year We remain aware that il is possible that DMBC may look lo commission
core services al some stage In the fviure- a piocess lo which we Would be eagèr and rea¢Jy lo
ontribule. Our debl proieci funded by Money Advice and Pènsions Service providèd fvll end-lo-on¢t debt
casework lo clients and this contract has been extended until the end of March 2022. Our specialist
welfare ngttts work was funded from core fvnding and UrsN8rsal Credit Help lo Claim money as part of
our core servi¢es The search for exlemal Welfa￿ n9hls advice lunding conbnues. We also gained
Sevèral pot$ of temporary, short terni. funding to help us tsckle COVID
Fln•ncl•l R•vl•w:
Our on￿￿1-year figures are produce(I by the Chief Officer, checked by the Treasurer and scrutrnised and
accepted by firstly the Finance su￿COMmittee and then our Trustee Board. Our a¢¢oun15 are then
examined annually and prgsenled al our Annual General Meeting. Our ReseNes Policy las detailed
below) Is reviewed from time lo time by the Finance Suli-committee and adiusled as deemed necessary.
This is important to onsure conts'nualion of our service lo clients until othef arrangements could be made
for their care If all other hjnding were wrthdrawn. Designated amounts within these figu￿$ will also allow
for any pos51ble redundancies In the fvIu￿. and regular reviews of thé amount ol Our liability In this area
will be camed out as part ol the organ15atDn s Risk Assessff*nt poli¢y.
Our principal funders over the past year have Money Advice Service, Henry Smith Charity. O
and DM8C which has enabled us to run projects ¢ontnbubng lo oui objecb'ves shown above and lo
aehiève the results detailed in our Annual Review.
Reserves Policy.
CADB trustees recognise that rt is prudent to build up lunds for sp￿lfi¢ purposes and to have
"CU5hion" or safety nel lo protect CADB rf unexpected events C￿￿r and help to ensure our chanty's
longer-temi financial viabiltty.

Citizens Advice Doncaster Borough
Trustees, annual report
for the period ended 31 March 2021
In light of the irnplementat￿n of the new CrtA Membership Agreement from 111 April 2017 and rts
associated Financial Health Monitoring proce(lures- and taking into account best practice and
assessment ol risk tscing CADB- the trustees have carl￿d out a review of our rèservo8 poliey.
Previous Charty Commission guidelines are now outdated - they staled il was advisable to work toward8
holding reserves equivalent to 6-monihs' running costs According lo the level of budgeted expenditure
in the financial year Apnl 2019 to the end of March 2020, this would mean we are working towards a
reserves figuTe of £251.000 which Is neither realistic. achievable, noi practical given the need lo
demonstrate lo funders the need for continual fundraising to provide our services.
IMen considering the nghl level of r8seNes, trustees have takèn into account the following..
1. forecasts of futu￿ income. the reliability and $ustain8bility of e%h sourc• of incom8 and prospects
for obtaining income from new sources
2. forecasts of fijture expenditure. basod on planned activty
analysis of future requirements. opFortunits"es. Contsngèn￿frS lè.g. redundancy and oth8r
eonlraclual obligation8 8u¢h as matemty loavel or risks whkh are unlikely lo be eov8fed by
Income if and when they aris•
4. likelihotsj of losing premises from whKh to provide services
anatysis of the likelihocyj of such nsks ansing and the consequences to the chanty If they cannot
be dealt with.
Following review antj consideration of all the above factors. trustees have agreed th• followin9 st￿ld
con$tstule CAD8'3 reserv8$ polKy".
Unr••trlct•d rK•rve8
The Iruslees believe that Ihe bureau should hold financpl reserves in ord•r lo 8n8ur• that the charity can
continue to operate and meet tho need5 of d*nts in the ev•nl ol unforeseen and potenli•lly fin*n¢ially
damaging circumstsnces arising.
The trustees consider that Il would be prudent to sei asKle an amount equ￿a￿nI to three ffonths.
operating expendilure - l.•. at 3113120* £125,51JQ
DMSgnat•d r•••ry
01 the above unrestricted fund5, £780001• d•8lgnat•d lor the following purpDse$'.
+ Conlraclual commrtment ￿Se1Ve- a reserve to ensure that the bureau Is able lo ¢over
contracted payments lo staff 5ych as redundancy. provision of locum maternity cover, and the
Costs of any disciplinary andlow gnevance prcKedures whth may arise.
+ TNsl8@s. having t8k&n Into aecoLtnt relevant seNice provision needs, will ondaavour to pul aside
some level of unrestricted fundg each April in an attempt to work towards and maintain the
ab)ve figures.
+ This policy will be Teviewed by March annually by the Trustee Board lo coincide with setting
budgets for the forthcoming year. before ratrf￿ts.on by the fLbll l)oard using informatson provided
by management staff.

Citizens Advice Doncaster Borough
Trustees, annual report
for the period ended 31 March 2021
PlaM for Futurn Perlods:
During the perth covered by thTS report we consolidated our position and reputation In the community
and ensu￿ conlinuath.on and expan510n of the highest quality advice services to people across the
whcAe borough of Doncasier. We Improvea our website and expano*ed use of social rrEdia for publicity
and al¥th%iving. We saw the impact on our clients of welfare reform and have been highly succes$fiJl
in dealing with this IhroLkgh our Univetsal Credit Help To Claim work Conlinualion of this and expanded
capacty lo deal wrth post£ovid Issues such as debt. employryÉnt and housing tenufe Issuos will b8 vital
over Ihe next tsvelve months and we will seek to increase Ihe numter of paid hours available for this
work through increased fvnding from relev8nl ￿UrceS.
From March 2020 the Impact of COVID-19 meant we had to susp•nd our lac8-lTrface aovice seryus
and adapt lo working from home to provide advice vi8 telèphone, email, video and webchat. In the
ccrfThng year we will need to feinstale safe f8¢O-l￿face services for the ¢lienls unable to acces5 help
I￿3tety. as well as continuing to adapt our servw to make b8s1 use of technology $olulions availabb8
lo us. We recognise the importance of ensuring our services a￿ accessible lo all sections of the
communty and will look to make Ihe most of this opportunity by embedding varied advice-delivery
ethc#Js into Iraining for new volunteern who ￿Ul￿ potentsalty deliver advtt out of nomwl office hours
from ho￿￿.
(Mr the coming year, a¥ scjon as thkd¢)wn restTKlton5 allow. our Doncaslef office will seNe as the
maln Iocatson for the management funcbon of our charity as well as our main advice delivery office V
have re4valualed the use and running costs of existing offices In Thome In the lace ol forthcoming rent
ability and. lo ensure the best use of our limited funds lo deliver sefyices lo clien15. It is Iikefy that we will
vacate the Thome office ai the end of September 2021 Trusle•s will asses8 the best way of provxjing
Se￿iceS to Thorne clients which will Involve balancing access needg Wrth our requir•m•nts to
pr¢)¥￿* service ovar propety.
In the o)ming year we will Continue to pursue 8UStainable fvnding lo consolrflate service provision and
increase availability of debt and benefits appoinlments and will continue to monitor and reaci to extem81
influences which affoet our clients andlor our servK8.
We see partnership working as being advantsgeous In pro¥￿ing a stable and sustsinable base for the
or9anis8bon po¥l¢ovid. and we lty)k forward particularly lo strengthening our relationships with the local
authority 8nd reaffimiing our p)sitson as the pnn¢ipal adv￿8 provider lol Doncaster.
nllbll
Company and charty law require the Iruslees to prepare financial statements for each financial year
which give a true and fair vwi of the slate of affaio of the chanty and of its incoming resources and
application of resources, including the net income or expendrture, during the period. In preparing those
financial ststements, the tru$lees are required to..
select suitable accounting policies and then appty them consistently..
make judgements and estimate5 that are reasonable and prudent.
stale whether applicable accounting stsndards and statements of recommended pract+ce have been
followed. subject to any material departures d15G105ed and explained In the financial sl8lements,'
prepare the finanGi81 statements on the going o)ncern basis unless it Is inappfopriale lo presume thal
the company will contrnue in business.

Citizens Advice Doncaster Borough
Trustees, annual report
for the period ended 31 March 2021
The trustees are responsible for keeping proper accounting records which
disclose with reasonable accuracy at any time the financial position of the
charrty and to enable them to ensure thal the financial statements comply with
the Companies Act 2006 and the Charities Act 2011. They are also responsible
for safeguarding the assets of the charity and hence for taking reasonable steps
for the prevention and detection of fraud and other irregularities.
The tru$ta8s of the chanty who served during the year and up lo the dale of this mport are 881 out on
ar• aw•v• th•r• h no r•l•v•nt audlt Infornlatlon
olth• Com
anles Act 2006
d•fined b Sectlon 418
of which the c
an
ditorn
ken Ill tho sto
hat he or
unaware and each tru•tèo ha8
heou
hewlf awar• of an
ht to have tak•n as a Irustte in ord•r to mak• himself or
rèlevant audit infomiation and to ests
Inlomi
au
Flx•d a￿•ts
The ftKJvem8nt8 in ffixed assets durlng tha perictyl are refiecled in note 8 in the accounts.
Ev•nt• •lnc• th• b•l•nc• •h••l d•t•
No events have ¢xGurred &rKt baLryn¢e sheet date, whKh affect Ihe charity.
Tris report has been prepwed in aco)rdance wrth the Statement of Recomffended Prathce.. Accounting
and Reporting by Chafrti•8 ISORP 20051
SvJned on behalf of the Tnjstee Bowd by Colin Smith- Chair of Trustèes
Dat
Colin Smrth- Chair of Trustsès

Independent examinerfs report to the trustees of
Citizens Advice Doncaster Borough
for the period ended 31 March 2021
I report on the accounts of the company. which are set out on pages 10 to 19.
Respective responsibilities of tru8tee8 and examiner
The trustees (who are also the directors of the company for the purposes of
company lawl are responsible for the preparation of the accounts. The Iruslees
consider that an audrt is not ￿qUired for this year under section 144(21 of the
Charities Act 2011 Ithe 2011 Adl and that an independent examination is
needed. The charity's gross income exceeded £250,O¢Jo and l am qualified to
undertake the examination by being a qualified fellow member of the Association
of Charty Independent Examiners.
Having satisfied mysew that the chanty is not subject to audtt under company law
and is eligible for independent examination. it is my responsibility lo.,
examine the accounts urKler seoion 145 of the 2011 Act:
follow the procedure$ laid down in the general directions given by the Charity
Commissioners under 8eGtion 145{5)Ib) of the 2011 Act, and
slate whether partlcular matters have come to my attention.
Ba818 of independent oxamlnor'8 report
My examination was carned out in acGordance wrth the general directions given
by the Charity Commission. An examination includes a review of tha accounting
cords kept by the chanty and a companson of the accounts presented with
those records. 11 also includes consideration of any unusual items or disclosures
in the accounls. and seeking explanations from you as trustees concerning any
such matters. The procedures undertaken do not provide all the evidence that
would be required In an audit and consequently no opinion is given as to whether
the accounts present a 'true and fair view, and the report is Iimit8d to those
matters out in the statement below.
Indepondent examinor'8 8tatsment
In Connection with my examinalian. no matter has come lo my attention..
1. which gives me reasonable cause to believe Ihal in any malerial respect the
requirements..
to keep accounting records in accordance with section 386 of the
Companies Act 2006. and
to prepare accounts which accord the accounting records and comply
with the accounting requirements of section 396 of the Companies Act
2006 and with the methods and principles of the Statement of
Recommended Practice. Accounting and Reportin9 by Charities
have not been met., or
2. to which, in my opinion, altenlion should be drawn in order to enable a proper
understanding of the accounts to be reached.
Signed
Meshach
delowokan. FFA, FAIA, FCIE
Manager of CASDon
Date D

Citizens Advice Doncaster Borough
Statement of financial activities
(incorporating an Income and expenditure account)
for the period ended 31 March 2021
Unrestricted Restricted
Fund8
Funds
Total
2021
2020
Incom8 land endowments) from:
Donations and legaci66
Charitable activities
Inveslments
Other
10
3 153570
39
1046
10
1594
582543 468468
39
428973
13875
Total income
1 $4665
428973
683638 483939
Expendlture on:
Central admini8tration expenses
Charitable activities
(23795)
96427
33341
396466
9546
14250
492893 487975
Total expendlture
72632
429807
602439 602226
Net lncome1ex￿ndStUre
82033
{8341
81199
1182861
Transfers betsveen funds
{3311
81702
331
Net movement In funds
{S03)
81199
{182861
Roconclllallon of lunds
Total funds brouoht forward
Total fund8 carrled forward
11
487913
503
488416 506702
569615
569616 488416
All the activities of the charrtable company are classed as continuing. The company
had no recognised gains or losses other than the net income for the period.
10

Citizens Advice Doncaster Borough
Balance sheet
at 31 March 2021
Company Number: 10860886
2021
2020
Not•
Fixed assets
Tangible assets
Total fixed assets
Current assets
Debtors
Cash at bank and in hand
Total current assets
LiabilitSe8
Creditors..
amounts falling due within one year 10
Net current assets
337057
345096
337057
345096
8365
321725
330090
2902
169114
172016
97532
28696
232558
143320
Total nèt a88ets
569615
488416
The funds of the charity
Unrestricted Income funds
Designated
General
11.13
78000
491615
569615
74000
413913
487913
503
488416
Restricted income funds
Total chanty funds
569615
Forihe period ènding 31 March 2021 the ctxnpany was entrtled to &X8mption fmm audrt unders8clion
477 oftho CompanMs Act 2CQ6 rg18ting to small LwpgnMs.
Directo￿, rnsponsi0i1rt￿s."
The m8mb•rs hgve not required the compgny to obtain en audit ofits accounts for the year in
Question in accordencg with seCt￿n 476 01 the Compan￿$ Act 2006,.
The directo￿ a¢know18dg6 their responsibilities for complyng wrth the requiren￿ntS of the A¢t
with Trspect Io 8ccounlAng records 8nd the preparation of8ccounts.
Thes8 8¢¢0uiils have been prepared in a¢¢ordanc¥ with the provisions applicable lo ¢ompanies subie¢l
to the small COmpan￿S Trgime and with the Finanual Reporting Standard lor Smaller Entities (effective
Apnl 2008J.
The financial 5taleffEnts on pages 10 to 19 were approved by the Board on 6 October 2021 and signed
on its behalf by..
Signed
Colin Smith. Chair of Twstees
Date¢J
The notes on pages 12 to 19 fomi part of these financial statements

Citizens Advice Doncaster Borough
Notes to the accounts
for the period ended 31 March 2021
1. Accounting policie8
Basis of the preparation of the accounts
These financial statements have been prepared under the historical cost convention and in
accor¢Jance with Accounting and Reporting by Charrties - Statement of Recommended
Practice {SORP revised 20051, applicable UK accounting standards {FRS 102) (effective
1st January 20151, and the Companies Act 2006. Th& principal accounting policies adopted
in the preparation of the financial statements are as follows..
Change of Accounting PolDcy
Depr•ciation:
The Trustees ￿SolVed to increase the threshold for caprtalising assets in current
depreciation accounting policy from £500 to £2000.
Fixed assels are slated at cost18s6 accumulated depreciation. Individual fixed assels
costing more than £2000 are Gapilalised at cost.
Depreciation is provided on tangible assets al the following annual rates calculated in
order to write off the Cost less estimated residual value over their useful e￿nOMiC lives.
1. Freehold buildings 29A on cost
2. Leasehold improvemenls over the lrfe of the lease
3. Computer equipment 33% on cost
4. Furniture fixture8 and frtting 25% on cost
Incomlng Resources
All material Incoming resourc88 have been included on a receivable basis - i.e. they are
included rf the date receivable falls within ltte pen¢Jd covered by these account$.
Grants
Grants receivable funding the general activities of the company are included in the year in
which they are receivable. except where the fundefs specify that they musl be ujed in
luture accounting penods or funders Gondilions have not been fvlfilled.. then the income is
deferred.
Charltabla Expendltur•
Charitable expenditure is recognised in the finanaal statemenls on an accruals basis and
inclusive of irrecoverable VAT.
Expenditure which is di￿¢11Y attributable lo sperAfic aCtivit￿S has been included in Ihese
ost categones. ￿ere costs are attributable to more than one activity, they have been
apportioned across the cost categories on a basis consistent with the use of these
resources. In the opinion of the trustees, the proportion of indirect costs relating to
management and administration of the chanty is not material and has therefore not been
disclosed separately.
12

Citizens Advice Doncaster Borough
Notes to the accounts
for the period ended 31 March 2021
1. Accounting policies - contlnuod
Penslon Costs
The charity partirjpates in a group personal pension arrangement. The pension charge
represents the amounts payable by th8 charity to the fund in respect of the year.
L•a8ing Commilments
Rentals paid under operating leases are Gharged in the SOFA as incurred.
Re8trlcted and Unr08tricted Funds
Restricted funds are funds received from donor5 which are subject lo restriction8 on the
purposes for which they may be used. Unrestricted funds are those wherè there are no
externally imposed restrictions. These include fvnds freely available lo the charily for
expenditure or appropriation to re8eryes for inlemally designated purposes.
Designated Funds
The charity's designated funds are established as a resum of regular review of its ongoing
needs by the Board of Trustees. and are intended to fully cover Signifi'cant identffiable
financial commitmenls.
Taxation
As a registered charity, the company is exempt from income and capital laxes on its
chanlable activities.
2. Donations and l•gacle8
iJnr••trlct•d RMtrl¢t•d
fund•
fund8
Totsl
lund•
2020
Grants & donations
Legacies
10
10
1594
10
10
1594
3. Income from charitable activit108
Unrestrlcted Rmtrletod
fund8
funds
Total
funds
2020
Grants and contracts
Primary purpose trading
153570
428973
582543
468468
153570 428973
582543 468468
13

Citizéns Advice Doncastgr Borough
Notes to the accounts
for the period ended 31 March 2021
4. Investment Incom•
Unrestricted Restrfcted
funds
funds
Total
funds
2Q20
Bank Interest
39
39
39
39
5. Other income
Unrn•trlct•d RMtrlct•d
fund•
lund•
Tot*1
nd•
2020
Transfered on inGorporation
Other income
1046
1046
1046
1046
13875
13875
6. Charitsble expenditure
Unrnstri¢t•d R•8trl¢t•d
fund•
funds
Totsl
funds
2021
2020
Direct staff costs
Travel and subsistence
Premises costs
Depreciation of owned assets
Other support costs
Central recharges (note 20)
89892 310151
1371
38
30121
8038
27468
25814
60463) 60463
96427 396466 492893
400043 402860
1409
5806
30121
33134
8038
8038
S3282
38137
487975
7. Central admlnlstratAon expen868
Unrwtrlctsd Re•trlct•d
lund8
fund•
Total
lunds
2021
2020
AGM expense
Independent examination, Payroll, Consultancy e
Miscellaneous costs
60
9252
(53)
33107
33394
(23795) 33341
60
60
9199
5149
287
9041
9S46 14250
14

Citizens Advice Doncaster Borough
Notes to the accounts
for the period ended 31 March 2021
Tangible assets (analysis of opening & closing carrylng amounts)
Building
Fumiture
Comput•r
•xten$lon &
Fixtures &
& Offle•
Improvement
fittings
¢qulpment
C08t or valuation
Total
At boglnning of the period
Additions
Disposals
Valuations
Transfer
379528
679
1108
381316
(Mexborough)
379528
679
1108
381315
Depreciation and impalrnients
At beginning of the period
Disposals
Depreciation
35773
170
277
36220
(& impairment)
7591
43364
170
277
664
8038
44258
Net book valua
At beginning of Ihe period
At end of the period
343755
336164
509
339
831
34509S
554 . 337057
9. Debtorn
2021
2020
Trade debtors
Prepayments
Other debtors and accrued income
5135
3230
997
1905
2902
8365
10. Creditors- amounts falling du• within 1 y•ar
2021
2020
Trade c￿dItO
Other creditors
Other creditors {HMRC + Pension)
Accruals
77121
14500
9155
5572
97532
6639
7557
28696
15

Citizens Advice Doncaster Borough
Notes to the accounts
for the period ended 31 March 2021
11.Movements in fund8
Balance8
brought
lorward
Balances
earried
Expgndlture Transfer8 fornard
Income
Unrestrlcted Fund8
Designated..
Contractual
commitment reserve
74000
74000
11862
402051
487913
4000
4000
78000
78000
11862
72632
154665 479753
4331
154665
(726321
13311 569615
DMBC - Denaby
Gener81
Restrlctsd Fund$
MASDAP
MAPS Traine8
Henry Smtth Charty
HMPT
DEFR4
BEIS
National Lottery COVID
Help io Claim
242391
10939
55887
2832
45300
8800
9874
52950
428973
12423931
{109401
(55888)
{2832)
(45298)
188001
(9874)
53782
1429807)
12}
503
503
329
331
The purpose of each of the funds is detailed as follows..
Unrostricted Funds
Contractual commltment r￿er¥• - a reserye deswnated by the Trustee Board, lo
ensure that the bu￿aU Is able to cover conlracled payments to staff such as
redundancy, provision of locum matemty cover. and the costs of any di$oplinary
andlor gnevance procedures which may arise.
DMBC - Denaby - to assist in providing weekly outrea¢h advice se8$ion8 at the
Denaby Springhill Cent￿.
Ro8tricted Fund8
MASDAP (Money Advice servi￿ Debt Advi￿ Project)- provides funds in
partnership with Citizens Advi￿ to provide face to face debl advice services.
Energy Bost Deal 1$ a grant to provide fuel advice sessions to groups of frontline
workers and consumers.
Henry Smith Charlty - a project provvjing free &fvice and support on debl, benefits,
housing and employment to people a¢ross the Borough of Dorlcaster.
DEFRA _ In ￿nI￿nctiOn with DMBC. a projec* to provide communty based "advi
access pods" across Doncaster Borough
BEIS - In conjunction wrth nalional Citizens Advice, a grant lo purcha8e Remote
Working Equipment to enable continued client aecess to advice via staff working
from home during the Covid pandemic
16

Citizens Advice Doncaster Borough
Notes to the accounts
for the period ended 31 March 2021
National Lottery COVID As•S8t- via the Coronavirus Community Support Fund, a
grant to provide emergenGy triage and crisis advice during the pandemic
HMPT (Helping More People Together) In conjunction with national Cittzens Advice lo
provKle increased telephone. email and Webchal advice via Adviceline for clients.
12.Staff costs and numbern
Staff costs were as follows:
2021
2020
Wages and salaries
Social security costs
Pension
374007
22773
3263
400043
No employee re￿iVed emoluments of more than £60,000.
The average weekly number of employees during the year was 22 (2020
22). The full time equivalent was 21.
373207
26044
3609
402860
At the period end pension charges of £nil had not been remitted.
13.Analy818 of net assets by fund
unr••tr1c￿ R••trlct•d
fund•
funds
Tot•1
fund8
2020
Fixed assets
Net current assets
337057
232558
56961S
337057
232558
569615
345096
143320
488416
14.Fee$ payable to independent examin•r
During the period. the fees payable (excluding VAT) lo the charity's independent examiner
CASDon Icommunrty A￿QuntanGY SeThice8 DonGaslerl are analysed a5 follows..
2021
2020
Independent examination
Tax advisory serVI￿S
Other financial services
2560
1960
260
2820
260
2220
15. The Trustees, remuneration, benefits and expenses
None of the trustees have been paid any remuneration or received any other benefrts from
an employment wrth the Ghanty or a ￿lated entty No trustee expenses have been
incurred.
17

Citizens Advice Doncaster Borough
Notes to the accounts
for the period ended 31 March 2021
16. Related party transactions
Therè have been no related paty transactions during the p8riod under ￿vIeW.
17.Pension commitmonts
The Charity operates a defined contribution pension scheme, during the period the Charity
made contributions lo the scheme of £3,263 2212020 £3.608.941. At 31 sl March 2021 there
was no outstanding liabilty.
18.Annual commilments under oporatsng lea808
The company had no commitments under operating leases al the balance sheet
date.
19. Share Capital
The company is registered as a company limited by guarantee and has no sha
capital The current members are guarantor5 in the sum of £1 each.
20. Contral rncharg
Management Overheads
Salaries
Total
Henry Smith Chaty
Money Advi￿ Service
MAPS Trainee
DEFRA
National Lottery COVID
Help to Claim
3955
33190
1702
5310
1556
8676
54389
3955
38103
1702
5310
1556
9837
60463
4913
1161
6074
Central rechar9es are those ¢o$ts which are not allocated directly to a cost Gentre as they
are incurred but are charged annually on the l)asis consistent with the use of resources to
a formula agreed by the Iruslees. Overheads consist of premises and office costs.
21. Comparatlve inforniation
For Gomparison purpose, the Slatement of financial activrties for the year*nded
3110312020 is p￿sented as below..
{see next page)
18

## **Citizens Advice Doncaster Borough Statement of financial activities (incorporating an income and expenditure account) for the period ended 31 March 2020** 

||Unrestricted|Unrestricted|Restricted|Total|
|---|---|---|---|---|
|||Funds|Funds|**_2020_**|
||**Note**|**£**|**£**|**£**|
|**Income (and endowments) from:**|||||
|Donations and legacies|2|1594||1594|
|Charitable activities|**3**|162975|305493|468468|
|Investments|**4**|2||2|
|Other|**5**|13776|99|13875|
|Total income||**178347**|**305592**|**483939**|
|Expenditure on:|||||
|Central administration expenses|7|14250||14250|
|Charitable activities|6|148308|339667|487975|
|Total expenditure||**162558**|**339667**|**502225**|
|Net income/expenditure||**15789**|**(34075)**|**(18286)**|
|Transfers between funds||(7102)|7102||
|Net movement in funds||**8687**|**(26973)**|**(18286)**|
|Reconciliation of funds|11||||
|Total funds brought forard||479226|27476|506702|
|Total funds carried forward||487913|503|**488416**|



19