2024-03-31-accounts

Sheffield Samaritans AGM

Annual Report and Accounts

Year ended 31st March 2024

272 Queens Road.

Wednesday 23[th] October 2024

6.30— 8.00 pm

1

About Samaritans

Sheffield Samaritans is committed to providing the Samaritans service for people in Sheffield and the surrounding area.

Phone : 116123 (free call)

Email : [e-mail]

Samaritans provides confidential emotional support 24 hours a day by telephone, face to face and email, at festivals and outside our centres in prison, in hospitals, schools and the workplace and with the homeless through a network of 201 branches in the UK and Republic of Ireland. The charity’s main objectives are:

• To provide assistance to individuals who are suicidal, despairing, or in distress in order to reduce the incidences of suicide;

• To advance education by providing society with a better understanding of suicide, suicidal behaviour and the value of expressing feelings that may lead to suicide.

This is reflected in Samaritans’ Mission, Vision and Values statement;

Vision

Our vision is that fewer people die by suicide

We work to achieve this Vision by making it our Mission to alleviate emotional distress and reduce the incidence of suicidal feelings and suicidal behaviour. We do this by:

• Being available 24 hours a day to provide emotional support for people who are experiencing feelings of emo tional distress or despair, including those that may lead to suicide;

• Reaching out to high risk groups and communities to reduce the risk of suicide

• Working in partnership with other organisations, agencies and experts to achieve our Vision

Our Values

We have five core values. They're supported by these behaviours, which we

share within the Samaritans organisation: support, trust, aspirational and respect.

• Listening — Exploring feelings alleviates distress and helps people to reach a better

• understanding of their situation and the options open to them.

• Confidentiality— If people feel safe, they are more likely to be open about their feelings.

• Non-judgemental— We want people to be able to talk to us without fear of prejudice or rejection.

• People making their own decisions wherever possible

• People making their own decisions— We believe that people have the right to find their own solution and that telling people what to do takes responsibility away from them.

• Human contact— Giving people time, undivided attention and empathy meets a fundamental

• emotional need and reduces distress and despair.

2

Directors Report. AGM 2024

Another year gone already! Time seems to go by in a flash, and is a precious commodity, so I’m always astounded by the dedication of our volunteers, that turn up week after week, for our callers. In the last 12 months,* Sheffield Samaritans have:

• spent 4,744 hours on the phone

• answered 19,319 calls

• responded to 2,310 emails.

Thanks to the Recruitment team, the Training team and all the Mentors, Sheffield Samaritans have welcomed around 30 newly trained volunteers over the past year. We inevitably ‘lose’ some volunteers each year, some of whom take a break and later return, and others transfer to other branches when they relocate. Welcome to all of you that have transferred to Sheffield in the past year, and thank you for joining us. We currently have 110 active listening volunteers.

The commitment to shifts is fantastic, and I'm grateful to everyone for what you do. As you will see from the following reports on recruitment, training, mentoring, equity, diversity and inclusion, volunteer care, communications, fundraising, outreach and the charity shop, there is a hive of activity behind the scenes. Thank you to all the Deputy Directors, everyone contributing to the respective teams, and our trustees, for your commitment, support and time.

Deputy directors are appointed for a three-year term, and so Jess and Alex stepped down from the role of joint DDs for Training / Learning and Development in April 2024. Lynne 1967 also retired from the role of DD for Recruitment. I can’t thank Jess, Alex and Lynne enough for their work over the past three years, and their willingness to keep things ticking along after their term was up.

We currently have a number of vacancies in lead roles, so it’s the perfect time to review the Branch Leadership Structure. We’ve looked at the tasks involved in the various streams of work we do, and divided up the responsibilities so that they are, hopefully, more manageable. Please do take a look at the roles, and speak to me or the current lead if you think you might like to help...many hands make light work!

At last year’s AGM, I noted that BLT had two big pieces of work planned: 1) reviewing the impact of the charity shop, and 2) considering how we might be able to better use the space we have at 272 Queens Road. We have time on the agenda during the AGM to provide an update on these two issues, and will continue to provide further updates via the weekly Branch Update.

The next big change for us is coming in the shape of the new Listening Centre. Equipment has been developed and testing due to start soon, with the switch coming early November. I hear from the early adopters that all has gone smoothly—I am hopeful that we will be able to say the same! Thanks in advance to Steve and Chris for their IT help.

A few final thank yous, to Shehla 2210 for taking over our social media feed on X, Lisa 2152 for setting up and facilitating the peer support sessions, and to our Group Leaders, Gerry 1926, Jackie 2097, Janet 1936, Jess 1863, Joanne 2013, Lorna 1532, Lynne 1953, Sally 1839, Sandra 2064, Sue 1924 and Sue 1813 for all you do to support all our volunteers (and an extra thanks to Sue 1813 for looking after the Group Leaders!)

Jenny 2015

• September 2023 to August 2024 (latest data available at the time of writing)

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Recruitment and Selecton

A huge thank you to Lynne 1967 for the time given over her three years in role as DD for Recruitment and Selection. Lynne’s tenure came to an end in April 2024, and we are now seeking a new DD for the role.

Thank you also to the wider recruitment team who, amongst them, interviewed 58 potential volunteers between April 2023 and March 2024. As noted in the mentoring report, we have had 3 intakes of new recruits and approximately 30 need listening volunteers—without the fantastic team of interviewers we couldn’t have achieved this.

Thank you to the following for carrying out Potential Volunteer interviews:

Alex 2001, Anne 1570, Carole 1833, Claudia 2039, David 2121, Jane 2099, Judith 1150, Kay 1981, Lucy, Lynne 1967, Matt 1946, Sadie 2159, and Sandra 1689.

If you’re interested in either leading Recruitment and Selection, or being part of the team that interviews potential volunteers, please let Jenny 2015 know.

Fundraising

Thank you to David 2084 for supporting with general fundraising whilst also taking the lead on assessing, developing and reviewing our retail operations.

In September 2023, BLT agreed to seek the support of a fundraising consultant. Whilst this has been a new expenditure, the investment has been worthwhile. With the help of consultant Wendy Ward, we have been successful in securing a grant of £20,000 from the National Lottery Community Fund!

We have also obtained grants totalling £4000 from Magic Little Grants, Hedley Foundation, and the South, South East and North East Local Authority Committees.

With thanks to all the volunteers that have supported bucket-collections— the generous public attending the Alfie Boe concert at Sheffield City Hall, gave a total of £385. Volunteers from our neighbouring branch, Rotherham, came along to help and we split the proceeds. We’ve developed a great relationship with the region, and continue to work in partnership with Rotherham across fundraising, outreach and more recently, training.

Thank you to the Brown Bear, Norfolk Street, Broomhill Post Office, St James Sports Centre, Chris Wright Workshop, Valley Road, the Metro Bank, Fargate, and Rhyme and Reason Bookshop, Hunters Bar, for allowing us to leave collection tins on their premises—every penny helps. If your place of work, or any other venue you have contact with are willing to collect for us, please let Jenny 2015 or our wonderful admin assistant Helen know.

Equity Diversity and Inclusion

Anne 1899 leads on EDI for Sheffield. In this role, Anne regularly attends the EDI Leads network meetings. The purpose of the meetings is to share updates on Central Samaritans EDI work and gather feedback on ideas and projects. The network has discussed training and resource needs and it is also a great opportunity to hear ideas from other branches.

Much of the EDI work goes on behind the scenes, for example considerations around reasonable adjustments. We hope that some of the work is ‘felt’, in that our volunteers feel part of an inclusive branch and seen as we diversify our delivery of outreach events to increase our reach to minoritised groups.

Please do take some time to look at the EDI noticeboard in the Daily Room – if you have anything you’d like to be included on the board, or would like to be involved with EDI work, please contact Anne 1899.

We look forward to seeing you at an EDI reflective ongoing training session soon.

Jenny 2015

4

Training /Learning and Development

Three new intakes of volunteers have joined the branch this year.

We have also completed 3 intakes of embedded learning which has seen over 20 volunteers transition from trainee to probationer to full volunteer!

The branch completed the On-Going Mentoring for 2023 with a high completion rate. It has shown us how we as a branch are consistent and competent at our roles. It has offered volunteers the opportunity to speak about the role of listening volunteer, identify gaps in knowledge and celebrate the incredible work our volunteers do.

Sadly, our time has come to an end as directors of learning and development. We want to take this opportunity to express our huge thanks to the training team, most of who have been with us from the beginning. We started our directorship coming out of lockdown and remote learning and have ended our time with some of the biggest training groups in branch learning together. During that time we saw several changes to safeguarding, ongoing mentoring and the initial training package for new volunteers as well. Thank you to every volunteer who gave their time to support us in the training room:

Tracy 1965 Jenny 2015 Matt 1946 Chris 2126 Rachel 2019 Ian 1860 Lynne 1953 Gerry 1926 Georgina 2188 Amy 2107 Jane 2150 Frances 1893

We also want to thank all the incredible mentors, skill practitioners, and Helen 2091 for the mountain of DBS checks and handbooks to print out… thank you to all who came through us to become volunteers. You put your trust in us and are now putting your amazing skills to the test.

Special thanks to Lynne 1967 for working so closely with us. You guided us through the BMT and brought through some outstanding trainees.

Though there is yet to be a successor, we are confident that Sheffield Samaritans will continue to thrive and grow with amazing volunteers.

Thank you again.

Jess 1863 and Alex 2001

Communicaton

Sheffield is fortunate to be a larger branch with over 140 volunteers, both those actively involved with our callers, and support volunteers, who are involved in the vital areas of keeping the whole branch functioning.

It is important all volunteers are able to know what is happening in the branch, in the region and with the whole Samaritans organisation, to be informed and prepared for any changes and to celebrate our successes.

We try to ensure that all volunteers feel they are informed about all aspects of Samaritans through weekly updates emailed to them. In the Daily room there is a notices book, various noticeboards for specific areas of our work. In the Ops room each booth has a folder and noticeboard with full information to support volunteers on duty.

Communication needs to be two ways, so we try to make it easy for volunteers to pass on their thoughts, suggestions and requests by having various books to add their information – e.g. comments, housekeeping, I.T. books.

When on duty much of our communication is verbal and we have robust systems to help volunteers feel there is always someone they can communicate with and are always supported, by having shift leaders always available to talk to volunteers on shift, directors on call always available to be contacted, and group leaders who support our volunteers.

Communication outside the branch is also vital and the outreach team are very active in developing this, as well as regular updates on our X (twitter) account.

If you have any thoughts or suggestions on how we can improve our communication please contact Anne 909.

Anne 909.

5

Volunteer Care

The Volunteer Care team aim to “care for and support” Sheffield Samaritans both within their Samaritan’s life and their personal one.

The team consists of 9 Group Leaders, namely; Gerry 1926, Janet 1936, Joanne 2013, Lorna 1532, Lynne 1953, Sally 1839, Sandra 2064, Sue 1924 and myself.

Julie 1808 has decided to step down from her role after many years, but I’d like to thank her for all her help and support and for all the minutes she’s taken at our Group Leader meetings!

We hope volunteers feel comfortable enough to approach us with any concerns they may have either within Samaritans or in their personal life and we will attempt to support them in any way we can.

Each Group Leader receives the monthly stats for their group which enables them to see who appears to be having difficulty fulfilling their shifts. This enables us to offer support and perhaps alternative suggestions to allow them to fulfil whatever shifts they can manage within the constraints of their personal life.

Occasionally a Shift Leader will notify a Group Leader that a volunteer has had a challenging call or been involved in a difficult situation. The Group Leader will then make contact with the volunteer and check on their wellbeing.

Our Support Volunteers do an amazing job behind the scenes to keep the Branch running smoothly. Thank you all for your hard work.

If you’d like to be part of the Volunteer Care team please do get in touch with one of us. Indeed, we are looking for a new DD for the team, it is an interesting and rewarding role and I’d be happy to tell you more about it if you think you might be interested.

I think this paragraph should perhaps have been my first and most important one; I must thank all the Group Leaders for all their hard work, support and our lively meetings. They all do a fantastic job and without them we would have no Volunteer Care team.

Sue 1813

Mentoring

As a result of COVID our ability to recruit and train new volunteers through to the mentoring process was reduced and also there was a fall in numbers of active volunteers.

However since January 2023, thanks to the Recruitment and Training volunteers we have had 3 intakes of new recruits amounting to approx 45 people, of which over 30 are still with us, many of them now full volunteers and the rest well on their way to completing their embedded learning. Welcome to you all and thank you for becoming a Samaritan, I hope you find volunteering with us as fulfilling as I do.

I would like to take this opportunity to say thank you to all the mentors – you know who you are! for stepping up and mentoring back to back, and sometimes with 2 trainees over the past year. You are a vital part of the training programme.

I have noticed that often the support does not stop after the mentoring is complete but that trainees benefit from the experience and friendship of their mentors in an ongoing situation and leading them to gain the confidence to play a larger part in the Branch themselves.

Sally 1839 - Mentoring Lead

6

Outreach

Wow its been a busy year!

This year we have progressed a number of new initiatives following our plans agreed from the end of 2023 Outreach meeting.

We became involved with the regions rural initiative and attended the Bakewell show and Chatsworth Fair to promote our work. They were both successful ventures raising awareness of our service and having some particularly good conversations. For these we linked in with Alison from Harrogate Branch who leads on the Rural initiative for Yorkshire, and we also received support from Sams at Chesterfield and Buxton branches

We had also agreed to pursue more opportunities to spread information to more diverse communities and Shehla organised a stall for us at the Firth Park Mela and we plan to increase these opportunities in the next year

We also supported the National Samaritans campaign with the London Marathon in turning cities green and Shehla organised the dome at Meadowhall to be green in support of Samaritans and we had an information stall there as well.

We had our usual Christmas carol singing and collection at the station which we hope to replicate this year again and we had a stall in the Moor market and we attended as always the very successful Pinknic celebration in the Peace Gardens

We were not able to attend Tramlines as planned unfortunately due to a lack of space, but we will hope to do this again next year.

However, the highlight of the year for me was the Baton of Hope conference which we attended. I was inspired by hearing Alastair Campbell talk of his struggles with his mental health and then we met him – he was lovely!

Our work with S6 foodbank continues and we now offer support at two different branches each week led by Lynne 1915. We would like more Sams to support this initiative so if you are interested, please contact Lynne.

Schools – Kay 1981 leads on our work with schools and has written out to all the secondary schools in Sheffield linking them to the excellent resources on our website and offering group sessions if requested.

A special thankyou to everyone who supported our very valuable outreach work It is very much appreciated

Dee 1816

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EDUCATION AND OUTREACH Coifree fjr n19ht on 11612 CHARITY VILLAGE AIK C¢Jll free day or nbght on .116 123

Buildings and Health and Safety

The Branch Leadership Team have once again worked hard to meet our ongoing legal Health & Safety obligations. With continued regular checks and necessary maintenance within we’ve kept the building in good condition and safe for all volunteers, staff & visitors.

This year our only major projects have been

A review of the Building to determine how we use it and explore how we can make best use of it

To develop a Contingency plan to put into place should we have any major building issues at the Branch

Other minor works this past year have been

• Replacement part to the cistern on a toilet

• Replacing ceiling lights in the training room for more energy efficient ones

• Repair / replacement of the PIR light in the passage way

• Upgrade of the Broadband system

• Minor repair to the external side door

• Commencement of a contract for Sanitary Bins in the toilets

• Cleaning and repair of chairs

• Replacement of the entry keypad on the side door

I’d like to thank volunteers who undertake various roles in branch that keep the building ticking over

Once again I’d like to thank Helen for managing all issues building wise. During my unexpected absence Helen has really worked her magic this past year for which I’m extremely grateful.

It’s no easy feat keeping the building running and obtaining quotes, sorting contracts, arranging & supervising required work and keeping everyone informed.

It would be great if we could get a few more volunteers involved in doing some of the regular monthly checks that are required to meet the health and safety requirements. If you feel you could give a short amount of time around one of your shifts to get involved please let us know.

Health & Safety wise I’m pleased to say we’ve had no challenges

Finally, I’d like to thank you all for your continued adherence to the guidance in branch and for working around disruption that’s been unavoidable whilst work has been completed

Sally 1987 (S) Building Manager and Health & Safety Officer

Shop

There have been a few changes in the shop this year, the main one being that Karen the shop manager retired at Christmas 2023 at the same time many of her volunteers finished with us too.

We would like to thank Karen and her volunteers for their hard work over the years.

From January 2024, I took over management of the shop, working part time (21 hours) Monday, Tuesday and Thursday (and in the office as Admin support on Wednesdays and Fridays). At this time, we increased the hours of the Assistant manager – Antonia who now works 21 hours on Wednesday, Friday and Saturdays. We also increased the hours of our shop assistant – Amy from 14 to 16 hours that now included 2 hours cleaning per week. Amy hours are Monday, Wednesday, Thursday and Friday 9.30 am – 1.30pm. This allow Antonia and myself to complete other tasks such as supporting new volunteers.

Volunteers - Many left at Christmas with Karen but a handful of volunteers chose to stay with us and I would like to thank them – Katherine, Tony, Claire, Ian and Bondsoi. I have managed to recruit some new volunteers and they are settling nicely.

We have also started working with Sheffield City Council Community Youth Services and some corporate volunteers from Plusnet through David’s links with Sheffield Business Together group.

Premises - Since taking on the role, David Morton (DD), Andrew Denniff (treasurer), Martin Singer (retail consultant) and Mike Shield (property expert) have been looking for new premises as the lease of 45 Chapel Walk finishes an end in August2024. We have not found anywhere suitable at the time of writing this report.

Thanks to Martin Singer for his consultancy support as I took on this new role.

Helen Scothorne - Shop Manager

The fnancial picture of the Charity Shop over the past 7 years:

Year	Income	Expenses	Proft / Loss
2018	54,004	43,198	10,806
2019	55,968	44,241	11,727
2020	51,808	46,082	5,726
2021	*41,661	32,739	89,22
2022	50,723	50,599	124
2023	67,608	55,785	11,823
2024	60,901	58,483	2,418

* Covid grant of £27,431 received in 2021.

Further detail of income received via the retail operations can be found in the Financial Statement.

10

Treasurer’s Report 2024

I present my 10[th] and penultimate financial report to members, following my appointment in 2015, it is my intention to stand down as treasurer in 12-months' time, after ten years in the role.

A copy of the charity’s accounts for the year ended 31st March 2024, are included within the Annual Report for your consideration.

The accounts show a small fall in total income from the previous year to £81,228.

There was also a fall in income generated by the shop of around £7,000 to £61,000, with all but one month of the year showing a fall, compared with the previous year.

Feed in Tariff income from the solar panels increased which enables us to generate our own electricity for 272 Queens Road and enjoy a small surplus.

However, total expenditure was higher than last year, at £110,772.

Shop costs increased by around £2,5000, due to higher staff costs, and the fall in shop income have significantly impacted on the contribution the shop makes, generating £2,418 compared to around £12,000 from the previous year.

Further details of the shop costs are shown in note 1.

Expenditure on charitable activities increased by nearly £6,000, mainly due to the costs incurred using external consultants, there were increases in administration and telephone charges. Further details of these costs are included in note 2.

There was a net reduction in funds of £29,406 for the year. This compares to a deficit of £26,582 for the previous year. The balance sheet on page 3 shows the charity’s assets and liabilities at the year end, with the largest of our tangible assets relating to the value of 272 Queens Road building, as shown in note 6.

The investment fund is shown as a fixed asset, as last year, with the balance available to fund the ongoing cash flow requirements of the charity.

The bank balances reduced over the year and were at £23,511 and the charity’s funds totalled £710,689 on 31st March 2024, as shown at the foot of the balance sheet with £4,410 held as restricted funds, being the remaining balance on a council grant to fund Outreach activity in Sheffield, remaining funds are all unrestricted in nature, although £692,207 are represented by the book value of the building at Queens Road or the investment fund deposit.

Finally, we have an important decision to make on the future of our Charity Shop on Chapel Walk and focus more of our efforts on future fund-raising activities, that can help to alleviate the downward trend of our finances.

As ever, my thanks to all our volunteers, the members of Branch Leadership Team and our Trustees, all who continue to be very supportive, especially our director Jenny and to Dee Napier both of whom have assisted me personally behind the scenes.

Andrew Denniff - Treasurer

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SHEFFIELD SAMARITANS

RCHARITABLE INCORPORATED ORGANISATION

REGISTERED CHARITY NUMBER 1173942

UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED

31ST MARCH 2024

TINGLE ASHMORE LTD

CHARTERED ACCOUNTANTS

SHEFFIELD

12

SHEFFI SAMARITAN UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 ST MARCH 2024 lrnjependent eXamI￿S repK)rt ststement of tru5tee5' reSp￿S1￿,1rtjeS ststement of f￿anCIal aciivrbes and income arKI expenditure acco￿1 Balance sheet Prncipal ac(￿j￿￿r¥￿ p￿Ic￿S &6 Ncles to the f￿anCia statements 7-11 13

SHEFFI SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 ST MARCH 2024 INDEPENDENT WNINER'S REPORT TO THE TR STEES SHEFFIELD SAMARITANS I rewjrt to th8 charitytruste8s on my 8xaminat#in of the acccAJnts of the charity for Ihe end￿1 31st March 2024 whKth (x)mprise the Statement of Finanoal ActiMts8s, Ihe BaLan￿ Sheet and the related Responsibi1rt￿S and ba￿S of reFNt As the charity's trustees you are responsible lor the Preparat￿ cl the accounts in ac￿rdanCe with the requirements ol the Charitss Act 2011 llhe A'}. I rewjrt in raS￿t of my 8xamination of lh8 charitys accnunts cArr￿d out under s8cl1￿ 145 of th8 Acl and in carryng cAJt my examinati￿ I have fdlcwmd all th8 appI￿a￿e ￿'r￿C￿$ givon by the Charity Commission under section 145{Sllbl d th8 Act_ Independent examinerfs 51alernenl I have ojmpleted my examinab'on. I ￿fi[rn that malerkal matters have come to my attention in connection with the examination givng me cause lo believe that in any material respect.. accounting records were not kept in respect of the chanty as requrod by sects'on 130 of lh8 P£L or the ac£ounts do rk)t accord wtth those records,. or the acLounts do rM)t comply wth tho applicab￿ requirem6nts C￿c6m1ng the fonn and content of ac(x>unts sel out in the CharNies IA¢counls and Rewrtsl Regulab'ons 2008 other than any requirement that the accounts give 8 'true aThJ lair wew, vthith is not 8 matteT considered 8$ P8rt of an Independent examinat￿n. I have Th) ￿nCernS arKI have ojme across no other matter5 in oJnnectJn with the examination to whith attentKJn should be dravm in thi5 reFNt in order lo enable a proper understandiTrJ of the accounts to be reached. Dated .. BreThJan Ashmore ACA Tingle AshmoTe Ltd Chartered AcC￿ntants Enterpn5e House BrOadf￿ld Court Sheffield S8 OXF Page 1 14

SHEFFIELD SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 STATEMENT FTR STEES, RESPONSIBILITIES The tW5tees are ie5pon5ble for preparing the Trustees, Annual Rep(Yt and the financwl Statements in accordance ith appluble law Uniled Kingdorn Accounting Standards Iuniled Kingdom Genefally AccLwJntry Practrl. The law aFPlic￿le to Charrt￿ n ErvJlaTrl & Wales requires the trustees to wepare financial stalements for each financial yEar whKh give a Irue and fair view of the stale of affai￿ ol the charity and of the incoming resources and application of resources of the charity for that Per￿d. In preparirrfJ Ihese financial statements, the trustees are required to.. select suitable acccyjnts'ng pdKies and then apply them consistently. observe the metI￿S and wnciples in the Charities SORP 2019 IFRS 1021,. • make judgments and estimates that are reaSona￿e and prudent.. state ¥thether applicable accnunting standards have been fdlct•Md, subj'ect to any material departures disclosed and explained in the financial statements, • prepare Ihe financial statements on the g￿r￿j concern basis unless it is inapproprHte to presume thal the charity will ￿ntirllje in Operat￿n. The tnJst88s are reSp￿St&￿ for ke8rAng pryr accounbng r8cords Ihat disck)se with reasonabl8 acujracy al any time the financial rKisition of Ihe charity and en3￿￿e them to ensure that the financial statèmènts ccThrAy with th8 Charib'es Act 2011. thè Charrti&s IAccounts and RetK)rtsl R*Jul3tions 2￿8 and the provisions of th8 trust dé8d. T￿Y are also r8swnsiNe for safeguarding th8 asséts of the charity and h8nce for taking roasonable steps for the Prevent￿ and detection of fraud other I￿•g￿lant1￿9. Page 2 15

SHEFFIELD SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 ST MARCH 2024 STATEMENT OF FINANCIAL ACTWITIES INCOME AND EXPENDtTURE ACCOUNT Unrestricted funds 24 Restrict& fijnds 2024 Totsl Thjs 2024 Total funds 2023 Notes Incorne from.. Donations and legacies 6,255 6,255 12,407 Charitable activities.. Sheffield Qty Council grants 7,250 Investment irKom8.' 3,104 3,104 2,437 Other tradiThJ activibe5'. Shop income Net frJndraising 60,￿]1 1,595 60,901 1,595 67,608 Other income: Sdar panels 2.123 2,123 2,014 Total incom 73,978 7.2￿1 81,228 85,327 EX￿ndit￿re (M).. Raising funds Cost of trading from shop Investment man•Jement costs 58,483 58,483 683 55,785 1,741 Charitable activbties 48,766 51,6C 45,703 Total expwKlilure 107,932 110,772 103,229 Nel gains1{1055esl on inve5trnents 4,548 4,548 (8,680) Nel movement in furKIs {29,4061 4.410 {24.996) 126,5821 Total frJnds brcojght lo￿ard 735,685 735,685 762,267 Total fijnds carried forward £706,279 £4,410 £710,689 £735,685 The Stalèm8nt of FinancAal i￿l￿deS all gains and k)sses reco3nised in the Y￿r. Al •K¢Jne and expeThJiture ¢rive fr(n c(￿tinuIng actiwt*s. Page 3 16

SHEFFIELD SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31 ST MARCH 2024 2024 2023 Notes Fixed assets Taryible assets Investwnents 607,207 607,9CQ 100,OCQ 692.207 707.gCQ CurTent assets Cash at bank and ￿ harNJ Invesknents 10,413 13.095 24.598 7.126 23.51 31.724 Creditors- amounts fallirMJ du8 wthin one y 5.026 3.939 Net cuTh8nt assets 18.482 27.785 Net ass8ts £710,689 £735.685 I￿)me fuThJs Unr8strictod irKom8 fuThJs Ge￿ra1 fuThJs 10 Tc￿,279 735,685 Re5tn'cted fuTrJs 10 4.410 Totsl lunds £710,689 £735,685 These TInar￿la1 statements were approved by the Trustees on ........................... and sign8d on their behaff ty Jenny Jone5 Trustee Page 4 17

SHEFFIELD SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 PRINCIPAL ACCOUNTING POLICIES General information and basi5 of preparation Sheffield Samarrtans is a charrta￿e incorporaled organisation registered with the Charty Commission in ErylarKI arKI Wales. The address of the rEgistered office is 272 Queens Roa. Sheffield, S2 4DL. The finarKial statements have been preparga urKler the hisloriral cost ConVentK￿ and in acc(Ydance th Accounth'rwJ and Reporb'ng by Charib'es.. Slatefflenl of Recommended Practice apylicable to charrties prepanng their accounts in accordarKe ￿1th the Finanoal Reporting Slarmjard appl￿ble in the UK and ReputAic of Ireland issued in Octcijer 2019, the Financ4al Reporting Standard applicatAe in the UK and Reput￿￿ of Irel8r￿ IFRS 1021, the chan1￿5 Act 2011 and UK GeneraltyAccepted Accountsng Pr￿"ce. Sheffield Samari18ns cxMsllbJtes a put4ic ￿neffl enknty as definJ by FRS 102. G￿"n￿ (x)ncem The financ￿1 5tatefflerts have been preparwj on a goiry concetn basis a5 the tru5tee5 that material uncertainb.es exist. I￿oMe All incrAn8 is account8d for as soon as th8 charity has 8ntitiem8nt to the income. there is certainty of ipt and amount ¢8n be quanlffied wrth reasonable a¢¢urncy. Investmenl income is indUd￿l wh8n r8rAwvabl8. B￿k int8r8st is r8cognis8d as ncome V&then it is cr￿lted lo the bank ststement. I￿oMe from fundrai￿ng aclivrfies is reported net of th8 amounts incurred in r￿SIng lfv)se funds. ExFenditure ExFenditure is reCO￿tsed on an acc￿alS basis as a liability is incU￿8d. Charitable expendilure compnses those costs incurred by the charty in the delivery of rls activities fu its beneficiar￿. It indudes both costs Ihat can allocated directly lo such ath'vits'es aThJ those costs of an indirect nature necessary to support them. Govemance costs indude those costs ass￿l3t8d wrth meelirKJ Ihe constilulm￿al and slatutory rtyuirements of the charty and any pfclessional lees associated with the independent examinat￿ of the ar￿unts. DOnat￿S made by the branth are also included in this category. Fixed assets and depreciation AJI rtems of capital expenditure bdow £5C#J are %￿itten off as inrJJrred. Depreciation is calculated to wrrte down the cost or valuation, less estimaled reshlual value. of all taThJIb￿ fixed assets over their expected useful lives on a 5traighl li￿ ￿51￿. Investments Investments are included al market value at 31st March 2024. Realised gains and losses on inve5thents are calculated as the difference bel￿Pen the sales proceeds ar￿ their market vdue at the Start of the perir)J, or their subsequenl cost. arvj are carged or (Yedited lo the statement of fir1￿￿81 ath'wtie5 in the perKMJ of disposal. Unrealised gains and losse5 represent the movement in market values duri￿ the period and are cred[￿1 or charged to the slalemenl of financial activtties based on the market value al the waluth.on dale. P￿e5 18

SHEFFIELD SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 PRIN NTIN Debtors Trade other debtors are rec¢)Jnised at the setuement amount due after any discount offered. creditc￿S Creditors are recoJnised vthen the charity has a present oblh3ation resulb'ng from a past event thal will probably result in the transfer of frjnds to a third paty and the amount due to se￿e the obligatson can be measured or estimated r81iably. Cr8ditors are normally rac￿jn￿ed at their settl8m￿t amount after allwrrfj any tr discounts due. Pen5KJn The charity makes em￿0yer t￿nt￿bl￿.0ns to an aU￿￿[olMent pension in favour of certain membe15 of staff. The F￿nSioN tharge in the Statement of fina￿la1 S￿￿111eS 15 the amount of cx>n1rit￿tiOnS payable by the tharity Leased assets All leases are consKlered to t'operatiTrJ k8ases' and the relevant renlals are charged to the statsment of financial activibes. Fund accountirwJ Unresln'cted fiJnd5 are geneial funds whth are avaiL8ble use at the trustees, disuetion in furthwance of any of the objeGtNes of the d￿tity. Designated fund5 are Urrestrid￿ fund5 set aswje at the disGrebon of the ttU51ees f(Y 5peGffjc purpK)se5. ReslriGted fund5 are those ¢Jonaled lor 8 spe(afiG putpose, imposed by the donoi. or through the terms of an appeal. The re5kn'thJfj means that the funds can onty be used fcr that 5FeGrf￿ purpose. Page 6 19

FFI MARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 TAT un￿$tr￿￿ funds 3)24 Restricled funds 2024 Total funds 2024 Tolal fuThJs 2023 Cost of trading frorll Shop Pur(a5es foi ies&e Staff Premises Ulilibes Bull¢jr￿ maintenance Administration Cleaning & maintenan Travel & volunteer5 Bank charges 57 33.799 15.113 1.711 477 4.985 473 312 1.556 57 33.799 15.113 1.711 477 4.985 473 312 1.556 28,135 15,678 1,199 7,481 392 992 £58,483 £58.483 £55,785 Charttable actiwties Stsff Outreach & Pu￿1¢Ity Ptemises Utilitie5 Building malnlenance Travel & volunteer5 Administrdlion Cleaning & maintenan DL￿a￿OnS CL￿SumanCY Bian( conthbutions Depreciab'on Govemance.. AGM Expenses Ac￿un￿nCY and LKK)kkeepiThJ 10.793 10.793 2.840 6.426 2.367 3.460 4.031 7.681 5.798 6,695 3,626 6,168 2,840 6.426 2.367 3.460 4.031 7.681 5.798 7,437 3,378 3,917 6,011 232 5.754 620 693 5.754 620 1,172 1,152 63 1.080 63 963 1,146 t48,766 £2,840 £51.6C £45,703 Net movement in fun This is staled after ¢hargit¥J-_ lThYepenéenl examine¢s remuneration Depreciab'on 420 693 1,152 Page 7 20

SHEFFIELD SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 NOTES TO THE FINANCIAL STATEMENTS 2024 2023 IFIS of sL7ff costs, trustee remuneralKffl and expenses. arKI the cost of key management personn Salaries Employerfs Pens￿ ￿ltrIl￿￿"(¥ 43,447 1.145 34,2Crf) 567 £44.592 £34.767 No emptyes had emplo￿ ￿nefits in ex￿$ of £60,￿0 in wther pericé. The average monthly numbei of 51aff empk>yed was 412023- 31. The kèy manag8m8nt pèrsonnel of th8 charity cnmprise Ihe Trust88S. Trustees received no remLneration. tenefrts or expenses in erfher period except expenses paid in nnection wth their rde as listening vcAunleors. Rèlated party transactior There were no related paty transactions requiring disdosure in either peri￿J. TangiL4e assets Buldings EqUipM￿t Carpets Totsl Cost or valualion As al 1st Aprl 2023 at 31st Marth 2024 618,251 29,757 6,075 Depreciati¢ As at 1st April 2023 Charge for the ￿aT 13,811 26,297 693 6.075 46,183 693 As at 31st Marth 2024 13,811 26,990 6.075 46,876 Net 1X￿)k value As al 31sl March 2024 £604.440 £2.767 £607.207 Page 8 21

SHEFFIELD SAMARITANS UNAUDITED FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 TEST THE FINA IAL STATEMENTS Investments On 17th January 2011 the charrty invested in a Discretionary Managed Portfdio with Brein Ddphin Ltd. The airn of this px¥tfolio Is to generate returns al a higher rate than can be achieved in cash dep)srts alone. The charitys iisk profile is staled as 3 out of 10 with 1 beiThJ the most cautiou5 arnj 10 the rrK)sl ￿l¥enIur0U5. 2024 2023 Market value at 1st April 2023 Investmenl income reinvested Inveslmenl managefflenl costs Wrthdr8wn from investment urweal1s￿j gairQl105sI on waluatio 107,126 3,104 16831 116.C(K)I 115,110 2.437 11,7411 18.6801 Market value at 31st Maith 2024 £98,095 £107.126 Investmer￿ al fair value (x)mwised.. Listed invèstmènts Cash held vAthin th8 inveslment P￿01￿ 91.012 7,083 102.923 4.203 Tot £98.095 £107.126 2024 2023 Credilcrf5 - amounts falling due wthhin one ypar Trade creditors Taxabon and so(yal secur Branth conth'buts'on payable Acuuals and oth8r creditors 1,759 775 620 1,872 387 627 1.172 1.753 £5.026 £3.939 Operating lease commitments At 31st March 2024. the charty haj op8ratiThJ leases with lotal fubjre mnimum lease pa￿entS as folk)w5'. knount falling due.. Wthin one year In the secorKI lo frfth years 351 351 439 Page 9 22

Fl SAMARIT UNAUDITED FINANCIAL STATEMENTS FOR THE Y&4R ENDED 31 ST MARCH 2024 NOTES TO THE FINANCIAL STATEMENTS 10 Analysis of chanty fuTrds Ba18nce al 15t￿)r 2023 Movement resources Balance at Incoming oUtg￿ng 31st Marth 2024 Ur￿eStriCted fuNIs: General funds 735.685 78,526 (107,9321 7(￿.279 Restncted funds: Sheffield Qty ￿ncIl 7,250 12,8401 4,410 7,2 12,8401 4,410 Total furK15 £735.685 £85,776 £1110,7721 £710,689 PurpK)se of reStriCt￿A furMI5". Sheffield Qty C(yJnal- To support ujtreach actiwty in Sheffield. Pmr compari50n'. Ba1￿ce at 1st Apr 2022 Movement in resources BalancA at Incmiing Outg￿ng 31st Marth 2023 Uryestricted furMI5." General funds 762,267 85,327 1111,XJ91 735,685 Totsl £762.267 £85,327 111,9)91 £735.685 11 Analysi8 of net assets bety￿n funds Totsl funds are invested as fdIty￿.. Unre6trKled Reslrthd Js Totsl fuThJs Fund balances at 31st March 2024 are represented by. Fixed assets Net cu￿ent assets 692,207 14.072 692,207 18.482 4,410 Net assets £706,279 £4,410 £710,689 Pmr ￿3T comparison.. Fund balanc8s al 31st March 2023 were rewesenl&J by. Fixed a55ets Net (>j￿ent 85sets 707,900 27,785 707,9C 27,785 Net assets £735,685 £735,685 Page 10 23

SHEFFIELD SAMARITANS UNAUDITEO FINANCIAL STATEMENTS FOR THE YEAR ENDED 31ST MARCH 2024 TH Fl TAT 12 A detaI￿d breakdo¥m of the statement of financial activi1￿ bet¥￿en unrestricted restn'cknj funds for the year ended 31 sl March 2023 is as fdlows.. UnrestrKled funds Restr￿ed funds Totsl funds Income frcrfn.. DI￿atio￿ and legacies Investrnenl rn(x)me 01￿[ trading aGtivii*s: 12.407 2,437 67,608 12,407 2,437 67,608 861 2,014 stw ItKome Nel furvJTaising Sdar panels 2,014 Totsl inwne 85,327 85,327 Expenditure on: R?dsing funds Cost of trajiry from s￿P Inv8Stm8nt manaJ8m8nt (x)sts S5,785 1,741 45,703 55,785 1,741 45,703 ClkaritsbLg ￿tiV￿leS Totsl expendibjre 103,229 103,229 Net Ioss on In￿lm￿ts 18,6801 18,6801 Net movement in fund5 £126,582) £{26,5821 Page11 24

Structure, Governance and Management

As from April 2018, the Branch Leadership team, led by the Director, is responsible for the governance of the Branch. The Leadership team comprises elected trustees, ex-officio trustees, and deputy Directors who have opted to be part of the team. Elected trustees serve for a term of three years. Eligible volunteers are encouraged to stand for election of the Leadership team and new trustees are appointed annually at the AGM. Incoming members are then supplied with information from the Charity Commission and Samaritan Central Office in London about their roles and responsibilities as trustees of Sheffield Samaritans.

The leadership team meet monthly. There are a number of sub-committees which report to the Leadership team.

Public Beneft

The trustees consider that they have complied with the duty in Section 4 of the Charities Act 2006 to have due regard to public benefit guidance published by the Charity Commission.

Risk Management

The Leadership team’s responsibilities for risk management covers all aspects of running the Branch—premises, governance and management, financial, fundraising, outreach, recruitment and selection, training, caller care and legal obligations. The risk register identifies risks, points up the likelihood and impact of the risk, steps taken in mitigation, and addresses the status and owner of the risk. It is reviewed regulary, both by the Leadership team and the lead person for Health and Safety.

Compliance

• Anti-discrimination and Equal Opportunities policies are in place.

• Data protection legislation is complied with and we are entered onto the Data Protection Register.,

• We are aware that aspects of employment legislation apply to voluntary organisations.

• Contacts with young callers oblige us to be up to date with child protection issues; The branch is up to date with Safeguarding procedures.

• We have an obligation to disclose information under the terms of the Terrorism Act

• Health and Safety issues are kept constantly under review.

Quality of service

We strive to offer a high quality service at all times. Good quality initial training and obligatory ongoing training are part of our culture. As described earlier, volunteers support and systems for support and feedback are available.

Volunteer Safety

• Our building was designed with the safety of callers and volunteers in mind

• We have been a non smoking building since July 2006

• Fire and smoke alarms are tested regularly and correct signage is in place

• All electrical appliances are PAT tested annually

• A full review of all aspects of health and safety is carried out every six months

• There is no single staffing; when open the building is staffed by a minimum of two volunteers

• The yard, entrance doors and visitors area are monitored by cctv cameras

• Access gates and doors have security locks

• All volunteers complete a Personal Evaluation and Evacuation Plan—PEEP

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Governing Document

The charity is operated under the rules of its constitution adopted 1963/1946 and amended 22 November 1988, 24 April 1991, 25 April 2006 and 21 April 2009

Overall management of the charity is the responsibilities of the trustees who are elected and co-opted under the terms of the constitution. Day to day activities is managed and carried out by volunteer and paid staff.

Aims and Objectves

The principle objectives of the charity are:

To work for the assistance of persons who are suicidal, despairing or in distress by providing a service primarily intended for the benefit of the person in Sheffield and the surrounding area (but without specific limitations as to area) to enable such persons to receive immediate help, compassion and befriending from members of the charity selected and prepared for the purpose, working under direction; and also where appropriate, in accordance with Samaritan procedure, referral to persons having specialist or professional skills.

Administraton and Reference

Branch Leadership Team

Jennifer Jones* - Director

Andrew Denniff* - Treasurer

Jane Wright*

Carole King*

David Morton*

Chris Collins *

Frances Gray*

Anne Nettleship

Anne Nicolson

Dee Napier

Helen Scothorne—Secretary

*** Trustees**

Principal Address

Sheffield Samaritans, 272 Queens Road, Sheffield S2 4DL

Email address: [e-mail]

Registered Charity Number: 1173942

Bankers: Royal Bank of Scotland, The Common, Ecclesfield, Sheffield S35 9WJ

Solicitors: Jon Darwin, Norrie, Waite and Slater, 9/12 East Parade, Sheffield S1 2ET

Independent Examiner: Tingle Ashmore Ltd.

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It costs £4,068 an hour to deliver Samaritans’ listening services and support across the UK and Ireland through our 20,000 trained listening volunteers

We are grateful to everyone who has helped us during 23—24 with donations, large and small. We have received monies from churches, companies, trusts and individuals. Every donation received has helped us to keep the Sheffield Samaritans Centre open to provide a vital service to those in emotional distress, by phone or email.

£25 could help Samaritans cover the costs of training, supporting and mentoring a listening volunteer

We are particularly grateful, for personal donations and for those who have remembered us in their will. If you would like to do this please contact our Treasurer Andrew Denniff.

£10 could help answer a life-saving call for help

If you are interested in becoming a listening, fundraising or support volunteer, please apply online via https://www.samaritans.org/support-us/volunteer/ or for more information, contact [e-mail]

Thank you

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