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2022-03-31-accounts

REPORT OF THE DIRECTOR, TRUSTEES AND FINANCIAL STATEMENTS

For financial year ended 31[st] March 2022

Registered Charity Number 1173720 296 London Road, Portsmouth PO2 9JN

CONTENTS

PAGE

Objects of the charity 2
Trustee members, Governance and Report 3-5
Director Report 2021/2022 6-7
Financial Review 8-9
Independent Examiners Statement 10
Statement of Financial Activities 11
Balance Sheet 12
Notes to the Accounts 13-19

OBJECTS OF THE CHARITY, AND SAMARTIANS’ VISION, MISSON AND VALUES

The purpose (the Objects) of the Charity is laid down in the Constitution as follows:

1. “To work for the assistance of persons who are suicidal, despairing or in distress by providing a service primarily intended for the benefit of persons in Portsmouth and East Hampshire and the surrounding area (but without specific limitations as to area) to befriending from members of the Charity selected ad prepared for the purpose working under direction; and also, where appropriate, in accordance with Samaritan procedure, referral to persons having specialist or professional skills”, and

2. “To support the Company and aid in the establishment and support of probationary branches and the support of recognised branches of Samaritans”.

Samaritans’ Vision is that fewer people die by suicide. The Charity seeks the achievement of this Vision by actively working in support of Samaritans ‘Mission and Values. Samaritans are committed to the following Values: Listening, Confidentiality, People making their own decisions, Being NonJudgemental and offering Human Contact.

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Trustees during the period under review (1st April 2021 – 31 st March 2022)

----- Start of picture text -----
Position From To (If no longer in
office)
Helen Puckett Director 26 June 2018
Di Allen Treasurer 1 October 2017
Ann Erskine Secretary 1 October 2017
Brian Stevely Trustee 21 September
2021
Anne Wernick Trustee 26 June 2018 21 September 2021
Helen Davis Trustee 30 September
2020
Laura Hyman Trustee 17 February 2021
Chris Pluck Trustee 21 September
2021
Paula Turvey (co- Trustee 16 June 2021 21 September 2021
optd)
Fran Boxall Director 1 [st] May 2021 30 July 2021
----- End of picture text -----

Custodian Trustee: Samaritans, The Upper Mill, Kingston Road, Ewell KT17 2AF

Independent Examiner: Morris Crocker, Chartered Accountants, North St, Havant,

PO9 1QU Bankers: Lloyds plc, 80 London Road, Portsmouth PO2 0LX

Governance and Management.

When the Charity changed to become affiliated to the Samaritans Central Charity in 2017, the local governance structure changed with it. The need for a committee was removed and in its place a Branch Leadership Team was established. This brought together the operational and financial aspects of our work under a single structure with the Director also acting as Chair of Trustees.

The Director chooses several Deputies to join the team which will also include the Treasurer and Secretary. In addition, several Trustees will be part of the Team. The Trustees will be between 3 and 13 in number and this number will be set by the Director and Trustees. All Trustees, apart for the Director, will be chosen by the AGM as will the Secretary and Treasurer positions.

Composition of the Leadership Team will therefore be as follows;

Director and Chair of Trustees (automatically a trustee) Deputy Directors Treasurer. (Automatically a trustee)

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Secretary. (Automatically a trustee) Trustees. Five.

Director and Deputy Directors are in place for 3 years while others are elected each year at AGM. Deputy Directors may act as Trustees but must be elected at AGM.

The Director will represent the Charity at Regional and Central Councils.

Trustee Responsibilities relating to the fnancial records of the Charity.

Trustees are responsible for ensuring that proper accounting records are kept which disclose, with reasonable accuracy at that time, the financial position of the Charity, and ensuring that the accounts comply with relevant legislation. The Trustees are issued with full financial reports each month and received written Treasurer’s Report at each Committee meeting during the period under review and the Trustees consider such adequate in enabling them to fulfil their duties.

The Trustees are required to prepare accounts for each financial period which give a true and fair view of the state of affairs of the Charity. In preparing those accounts the Trustees are required to:

No Trustee has any financial interest in the Charity, and no Trustee received remuneration from the Charity for acting as a Trustee. It is the Policy of the Charity to reimburse members for any out of pocket expenses incurred during activities undertaken for the purpose of the Charity and this extends to Trustees while performing their role.

It is the responsibility of the Trustees to administer the Charity and see that it delivers the outcomes for which the Charity was formed, and to ensure that the Charity complies with the requirements of the Charity Commission for England and Wales.

Public Beneft

The Trustees confirm that, in the compilation of this report, they have had regard to the public benefit guidance issued by the Charities Commission. The Trustees affirm that the charitable service of the Charity is available to all sections of the public without limitation of age, social class, gender, race, religion, or geographical restriction. The Charity makes no charge for its services and is active in ensuring that callers in financial difficulty are not excluded from the opportunity to benefit from its services.

To quantify this benefit, we can highlight the fact that in 2021/2022 there were 14,112 emotional calls.

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Covid had a huge impact on the outreach work in the first half of the year, but we have commenced outreach with some of our past organisations and made contact with some new partnerships. Delivery of these services entails thousands of unpaid hours by our volunteers as well as associated administrative costs. These costs are paid wholly from charitable donations and when all of this is considered it is clear that the Charity adds considerable value to the residents of Portsmouth and East Hampshire.

Relationship with other relevant charities

Nationally Samaritans has formed partnerships and working agreements with several charities. These arrangements are designed to enhance the service we can provide to our callers e.g., signposting. The Portsmouth and East Hampshire Branch comply with these arrangements.

In addition, our Branch has formed partnerships with other local organisations, both charities and public service, to further improve our service.

Risk Management

The Trustees have considered major risks to which the Charity could be exposed. These are recorded in a Risk Management Register and are reviewed on a scheduled basis by the Committee. When deemed necessary steps are agree and implemented to mitigate an identified risk. The Register was last reassessed and amended on 30 March 2022.

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Directors Report

I am very pleased and proud to be able to present the annual Director and Trustee Report for the financial year ending 31[st] March 2022.

Fortunately, the world reopened after the impact that Covid had on us all during the previous year. We still continued to adhere to certain restrictions and to date we do not have volunteers in branch if they have contact with covid. This and our hygiene protocols have served us well as we have a low rate of volunteers who have suffered and those who did are now all well.

At the end of March, we had 124 volunteers this is very similar to last year when we had 122.

Special anniversaries.

As a branch we have been open in Portsmouth for 60 years in December 2021 and for a large proportion of this time in our current premises.

Some of our volunteers also celebrated special anniversaries in this year! We have one volunteer who has competed 35 years (plus another 9 years at a previous branch)

One who has completed - 25 years - joined May 1997 Another who has done 20 years - joined Oct 2001 And two who have completed ten years. This is a fantastic achievement and is testimony to how our branch is a community and people are enthusiastic and committed to our callers.

We took 14,112 emotional calls last year this is tremendous for our callers.

The training and Recruitment teams have given their all and we are extremely grateful to everyone who was involved, as we brought through 36 new volunteers, and we are all now experts on Zoom!

Unfortunately, Covid had a huge impact on our Outreach work in the first half of the year but due to the Outreach team being determined and organised we were able to continue with our valuable work in the community.

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Schools, Network Rail, Veterans outreach, and new Partnerships with Home Start and Hive are all up and running and it is expected that Prison outreach will resume very soon. This is a fantastic achievement as we are one of the few branches to have been able to do so much.

Sam’s Place, our Charity Shop, continues to go from strength to strength and has restarted their community activities and has a lot of regular customers who not only visit to buy stock but love and enjoy the community aspect of the shop.

We are fortunate that in the last year we have been able to recruit new Leaders and DD’s and all are settled in and enjoying their roles. All having regular training to keep them abreast of new initiatives from CO (Central Office), if applicable these are then filtered through to our volunteers. We have also recruited more support volunteers and hope to continue to do so. This in turn could allow our listening volunteers to concentrate on listening shifts and allow support to take on external roles.

As a branch we continue to be in a sound financial position, and this is in thanks to Sam’s place and the rental income from the flat 298A London Road.

I would like to take this opportunity to thank all of the Branch Leadership Team for their ongoing support for myself and the branch and callers.

Without every single volunteer we would not be able to offer the remarkable service we do, every one of you and what you do is appreciated more than you know.

Helen

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Financial Review

The Charity is responsible for raising its own funds and no funding was given to the Charity by local authorities, public agencies or central government during 2021/22. All costs for its charitable operations were borne by the funds of the Charity, details of which can be seen in the financial summaries at the end of the Report.

Summary

The financial statements for the year show an overall increase in funds of £116,833 as a result of total incoming resources of £80,813 and resources expended of £42,980 and a revaluation of the investment property of £79,000. Total net assets at year end of £403,194, including total cash funds and securities of £89,967, of which £2,638 are funds restricted to the outreach programme.

Incoming Resources

Receipts decreased by £32,001 compared to the previous year. The primary reasons are: decrease in Gift Aided donations direct to the Charity by £58,668; Sales of donated goods (also Gift aided) sold through the charity trading company increased by £30,280; and rental of the flat by £6,785.

Resources Expended

Total Expenditure decreased by £7,692 when compared to 2020/21, with the main decrease in travel expenses of £17,273. This decrease is directly related to the increase in Gift Aided donations of travel expenses by volunteers. The Charity has incurred £5,779 of Agents Commission with the Charity’s trading company on the Gift Aided Sales of donated goods.

Charges for the New Branch Contribution (NBC) of £6,198, which is the contribution that this Branch pays to the Central Charity on an annual basis,

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have been accrued for the current year. No NBC was paid for 2020/21 as branches with less than 18 months reserves a full rebate was granted, hence the prior year accrual of £1,696 has been released.

The long term revenue streams are performing well.

  1. The rental flat is now on its second tenancy.

  2. Sams Place made a very strong start after the vagaries of closures during the pandemic, and the business continues on an upward trend.

In furtherance of the pursuit of its charitable objectives, the Charity seeks to maximise income from voluntary donations by utilising the Gift Aid scheme and the Gift Aid Small Donations Scheme (GASDS) operated by Her Majesty’s Revenue & Customs (HMRC).

The Trustees recognise that many of the Branch’s Volunteers waive the option to claim for reimbursement of expenses. This is equivalent to making a gift to the Charity, and the Trustees acknowledge the beneficial effect this has on Branch finances.

There were no “Restricted” donations during 2021/22. However, where there are restricted donations brought forward from previous years, and where there is no limitation of date by which Restricted Funds are to be exhausted imposed by donors, the Trustees expect that the fund will be put to timely charitable use.

Reserves Policy

The Reserves Policy was reviewed in the financial period 2018/19 and has been declared as follows:

Our unrestricted reserves will be kept in the region of 125 – 150% of the “Annual running costs” calculated from expenditure figures stated in the Financial Statements of the Charity as published in its annual reports for the three most recent accounting periods .

In short, this can be expressed as Reserves sufficient to cover expected outgoings for 15 to 18 months. Based on 2021/22 unrestricted resources expended this is £60,323 to £72,387. Our unrestricted cash funds total at 31 March 2022 were £74,968, which is the total cash fund less the restricted funds. This level will be kept under review and may be varied if thought necessary and may be expressed alternatively as a target level, or target range.

Investment Policy and Investment Performance

The Constitution gives powers to the Trustees in the manner in which the assets of the Charity are invested. During the period under review the Charity had no investments or monetary assets other than cash deposits and a Treasury backed security.

In the selection of deposit accounts or investments for the Charity, it is the policy of the Trustees to seek to obtain maximum return without undue risk. To this end the Trustees ensure that any cash deposits and/or investments in the Charity’s name are covered and safeguarded by the Financial Services Compensation Scheme.

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During 2021/22 cash at bank was not always maintained at an average equivalent to approximately 12 weeks of operating costs. The closing cash at bank position will be reviewed by the Trustees and invested at the beginning of 2022/23. Other cash assets are deposited in 7-day notice accounts. Full investment returns are therefore obscured until account anniversary dates.

Examination of accounts

By virtue of its size, the Charity is not required to have its accounts audited and, under the Charities Act 2011, it is permitted to have its accounts examined by an Independent Examiner. At the AGM in September 2021, it was agreed by the trustees that Morris Crocker, Chartered Accountants be re-appointed as the Independent Examiner for the financial year 1[st] April 2021 to 31[st] March 2022 in accordance with clause 13.2 of the Constitution.

Approval of annual reports and fnancial statements

This Annual Report and Financial Statements was granted approval by the Trustees of Samaritans of Portsmouth and East Hampshire on 29[th] June 2022 and the following persons are authorised to sign it on their behalf.

Director Trustee Helen Puckett Ann J Erskine

INDEPENDENT EXAMINER’S REPORT TO THE TRUSTEES OF SAMARITANS OF PORTSMOUTH & EAST HAMPSHIRE

Independent examiner's report to the trustees of Samaritans of Portsmouth and East Hampshire

I report to the charity trustees on my examination of the accounts of Samaritans of Portsmouth and East Hampshire (the Trust) for the year ended 31 March 2022.

Responsibilities and basis of report

As the charity trustees of the Trust you are responsible for the preparation of the accounts in accordance with the requirements of the Charities Act 2011 ('the Act').

I report in respect of my examination of the Trust's accounts carried out under section 145 of the Act and in carrying out my examination I have followed all applicable Directions given by the Charity Commission under section 145(5)(b) of the Act.

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Independent Examiner’s statement

I have completed my examination. I confirm that no material matters have come to my attention in connection with the examination giving me cause to believe that in any material respect:

  1. accounting records were not kept in respect of the Trust as required by section 130 of the Act; or

  2. the accounts do not accord with those records; or

  3. the accounts do not comply with the applicable requirements concerning the form and content of accounts set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the accounts give a true and fair view which is not a matter considered as part of an independent examination.

I have no concerns and have come across no other matters in connection with the examination to which attention should be drawn in this report in order to enable a proper understanding of the accounts to be reached.

P Underwood FCCA Morris Crocker Chartered Accountants Station House North Street Havant Hampshire PO9 1QU

Date: 13 September 2022 SAMARITANS OF PORTSMOUTH & EAST HAMPSHIRE

STATEMENT OF FINANCIAL ACTIVITIES 12 MONTH PERIOD FROM 1 APRIL 2021 to 31 MARCH 2022 (2021/22)

Unrestrict Restricte Total Total
ed d
Funds Funds Funds Funds
2021/22 2021/22 2021/22 2020/21
(12 mths) (12 mths) (12 (12
mths) mths)
Note £ £ £ £
s

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INCOMING RESOURCES 3
Incoming resources from generated 3.1 69,125 - 69,125 106,000
funds
Investment income and interest 3.2 11,688 - 11,688 6,814
Total incoming resources 80,813 - 80,813 112,814
RESOURCES EXPENDED 4-6
Costs of generating investment 4.1 2,625 - 2,625 1,305
income
Charitable activities 4.2 38,379 838 39,217 48,332
Governance costs 4.3 1,138 - 1,138 1,035
Total resources expended 42,142 838 42,980 50,672
Net incoming resources before
other recognised gains 38,671 (838) 37,833 62,142
OTHER RECOGNISED GAINS
Investment revaluation 8 79,000 - 79,000 16,510
Net movement in funds 117,671 (838) 116,83 78,652
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TOTAL FUNDS BROUGHT 14 260,301 26,060 286,361 207,709
FORWARD
TOTAL FUNDS CARRIED FORWARD 14 377,972 25,222 403,194 286,361

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BALANCE SHEET
As at 31 MARCH 2022 (end of 12 month
accounting period)
31 Mar
31 Mar 2022 2021
Notes £ £
FIXED ASSETS
Tangible assets 7 54,836 55,762
Investment property 8 200,000 121,000
Investments 9 5,002 5,002
Loan to subsidiary undertaking 10 25,000 25,000
Total fxed assets 284,838 206,764
CURRENT ASSETS
Debtors, prepayments and accrued income 11 21,073 15,674
Amount owed by subsidiary undertaking 20,263 4,992
Cash at bank 84,967 73,343
Total current assets 126,303 94,009
CURRENT LIABILITIES
Creditors, accruals and deferred income:
amounts falling due within one year 12 7,947 4,412
Total current liabilities 7,947 4,412
Total assets less current liabilities 403,194 296,361
NON-CURRENT LIABILITIES
Loan falling due after one year 13 - 10,000
Total non-current liabilities - 10,000
Total net assets 403,194 286,361
FUNDS OF THE CHARITY
General fund 14 241,365 202,730
Designated fund 14 41,097 41,061
Restricted funds 14 25,222 26,060
Revaluation reserve 14 95,510 16,510
Total funds 403,194 286,361

The financial statements were approved by the Board of Trustees and authorised for issue on 29[th] June and were signed on its behalf by

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Trustee (A. Erskine) NOTES TO THE ACCOUNTS FOR THE 12 MONTH PERIOD FROM 1 APRIL 2021 to 31 MARCH 2022 (2021/22)

1 Basis of Preparation of Accounts

These accounts have been prepared on the basis of historic cost (except those investments, including property, if any, are shown at current or market value) in accordance with:-

2 Accounting Policies

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2 Accounting Policies (continued)

2.2 Expenditure

15

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2 Accounting Policies (continued)

The Trustees consider that there are no material uncertainties about the Charity’s ability to continue as a going concern.

Unrestrict Restricte Total Total
ed Funds d Funds Funds Funds
2021/22 2021/22 2021/22 2020/21
(12 mths) (12 (12 (12
mths) mths) mths)
£ £ £ £
3.1 Incoming Resources from Generated Funds
Donations (non-Gift Aided or 8,466 - 8,466 38,320
ineligible for GASDS)
Donations (Gift Aided or eligible 2,488 - 2,488 41,156
under GASDS)
Sales of donated Goods (Gift -
Aided) 56,305 56,305 26,025
Miscellaneous 1,866 - 1,866 499
Total 69,125 - 69,125 106,000
3.2 Investment Income and Interest
Rental income 11,022 - 11,022 4,237
Interest on investments 41 - 41 77
Interest on loan to subsidiary 625 - 625 2,500
undertaking
Total 11,688 - 11,688 6,814

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4 Analysis of resources expended

Unrestrict Restricte Total Total
ed Funds d Funds Funds Funds
2021/22 2021/22 2021/22 2020/21
(12 mths) (12 (12 (12
mths) mths) mths)
£ £ £ £
4.1 Cost of Generating Investment
Income
Letting Agent Charges 1,856 - 1,856 694
Maintenance 132 - 132 342
Utilities 637 - 637 269
Total 2,625 - 2,625 1,305
4.2 Charitable Activities
Publicity - 66 66 306
Telephone and broadband 1,795 - 1,795 1,339
Internal training and 117 - 117 171
recruitment
External training 180 - 180 -
Volunteers’ travel expenses 162 126 288 17,562
Afliation fees (New Branch) 4,502 - 4,502 1,696
2019
Agent Commission on GA Sales 5,779 - 5,779 10,410
Utilities 3,026 - 3,026 2,640
Insurance 2,025 - 2,025 1,340
Maintenance 15,769 - 15,769 6,893
Ofce materials and stationery 1,724 - 1,724 1,043
Domestics 1,383 - 1,383 1,738
Miscellaneous 595 - 595 605
Expenditure on new project - - - 846
Depreciation 1,322 646 1,968 1,743
Bank charges - -
Total 38,379 838 39,217 48,332
The afliation fees are payable to Samaritans Incorporated (registered
company number 757372).
4.3 Governance Costs
Independent Examiner Fees 900 - 900 900
Accountancy Fees 40 - 40 100
Miscellaneous 198 - 198 35
Total 1,138 - 1,138 1,035

5 Trustees’ remuneration and benefits

There were no trustees’ remuneration or other benefits for the year

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ended 31 March 2022 nor for the year end 31 March 2021. During the year no trustees (2021: none) were reimbursed out of pocket expenses for expenses and travel.

6 Staff costs

The average number of employees during the year was nil (2021: nil). The Charity relies on volunteers for its activities.

7 Tangible fixed assets

7 Tangible fxed assets
Fixtures,
Fittings
Freehold &
Land & Equipme
Buildings nt Total
£ £ £
7.1 Cost or valuation:
Balance brought forward 46,616 34,249 80,865
Additions - 1,042 1,042
Balance carried forward 46,616 35,291 81,907
7.2 Accumulated depreciation:
Balance brought forward - 25,103 25,103
Depreciation charge for the
period - 1,968 1,968
Balance carried forward - 27,071 27,071
7.3 Net book value:
Brought forward (from 31/3/21) 46,616 9,146 55,762
Balance carried forward (at
31/3/22) 46,616 8,220 54,836

The refurbishment of 298 London Road was completed in November 2020 and the flat has been let on a commercial basis to generate funds for the Charity. The additions to fixtures, fittings and equipment during the year primarily consist of a carpet for the hallway.

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Investment Property £
Balance brought forward (from 31/3/21) 121,000
Revaluation 79,000
Balance carried forward (at 31/3/22) 200,000

The property has been revalued to its market value at the balance sheet date.

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9 Investments Value at period Income for
end period
£ £
Subsidiary Undertaking 2 -
Securities not listed on a stock exchange 5,000 5
Total 5,002 5

On the 24[th] July 2019, the Charity set up and invested fully in the share capital of Sams Place (Samaritans of Portsmouth & East Hampshire) Limited. This company was incorporated with the purpose of generating funds by selling donated goods.

9 Investments (continued)

The charity’s investment at the balance sheet date in the share capital of Sams Place include the following:

Class of Share Ordinary share £1
% Holding 100%
2021/22 2020/21
£ £
Aggregated capital and reserves (1,377) (263)
(1,1
Proft / (Loss) for the period 14) 5,687

There were no investment assets outside the UK. All of the charity’s investment income arises from UK bank account interest.

10 Loan to Subsidiary Undertaking

In the prior year the Charity granted a long term loan of £25,000 to its subsidiary Sams Place Limited. This loan is unsecured with no fixed terms of repayment and bears interest at 2.5% per annum.

11 Debtors, prepayments and accrued 31 Mar 2022 31 Mar 2021
income £ £
Trade debtor – HMRC 19,504 14,031
Uncapitalised interest – United Trust
Bank and Scottish Widows Bank 27 27
Prepayment – Insurance and Rental
Charges 1,542 1,616
Total 21,073 15,674

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12 Creditors, accruals, and deferred 31 Mar 2022 31 Mar 2021
income £ £
Accruals – Afliation Fees 6,198 1,696
Accruals – Independent Examiner Fees 900 900
Accruals – Maintenance - 432
Accruals – Utilities 158 254
Accruals – Other 24 392
Deferred Income – Rental Income 667 738
Total 7,947 4,412

13 Loan falling due after one year

In the prior year Charity received a loan of £20,000 from a Director of the Charity, with no interest rate. The final repayment of £10,000 was made during that year.

14 Reconciliation of Funds of the Charity

Balance Balance
Brought Expenditu Transfer Carried
Forward Income re s Forward
£ £ £ £ £
Current Year
General 202,730 80,772 (42,142) 5 241,365
Designated 41,061 41 - (5) 41,097
Restricted 26,060 - (838) - 25,222
Revaluation -
reserve 16,510 79,000 - 95,510
Total 286,361 159,813 (42,980) - 403,194
Prior Year
General 160,644 88,637 (46,606) 55 202,730
Designated 41,039 77 - (55) 41,061
Restricted 6,026 24,100 (4,065) - 26,060
Revaluation -
reserve - 16,510 - 16,510
Total 207,709 129,324 (50,672) - 286,361

15 Analysis of Net Assets Between Funds

Unrestricted Restricted Total Funds
£ £ £
Current Year
Fixed Assets 262,253 22,585 284,838
Current Assets 123,666 2,637 126,303
Current Liabilities (7,947) - (7,947)

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Total 377,972 25,222 403,194
Prior Year
Fixed Assets 183,534 23,230 206,764
Current Assets 91,190 2,830 94,009
Current Liabilities (4,412) - (4,412)
Non-Current Liabilities (10,000) - (10,000)
Total 260,301 26,060 286,361

16 Additional disclosures

16.1 Trustees related disclosures

The Trustees of the Charity are covered by Indemnity Insurance which has been arranged and paid for by the Charity.

Interested in volunteering?

We welcome new volunteers of all ages and are particularly looking for people who can devote the time to enable us to stay available to callers’ day and night. This is a 24-hour service, so we need people to be able to offer one night shift a month on top of their weekly day shift. We provide in-depth training – which is an informal, enjoyable, and thought-provoking experience.

We run Information evenings throughout the years.

Talking to local groups

We have a great outreach team who raise awareness of Samaritans’ work by giving talks to local organisations and groups in the area. Please contact us if you would like to know more of if you would like us to come along to your conference or event.

For any of the above: find out more via the website www.samaritans.org/portsmouth or email the admin address portsmouth@samartian.org

What do we do?

Samaritan volunteers listen in confidence to anyone in any type of emotion distress, without judging or telling people what to do.

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By encouraging people who contact us to talk about their feelings, we can help them explore all the options they have Samaritans believes that given the time and space to work problems or difficulties through I confidence, people can find an inner strength and perspective which let them find their own way forward.

Contacting Samaritans for emotional support

If you would like to talk to someone on the phone, call: 116123 (free call) .

If you would prefer to email us, write to Jo@samaritans.org

If you would like to write a letter to us, address it to Chris, P O Box 9090, Stirling, FK8 2SA

We presently do not have the facility to have face to face meeting.

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