SAMARITANS
Southend-on-sea
Annual Report and Financial Statements
for the Year Ended 31 March 2024
SOUTHEND.ON-SEA SAMARITANS
Reglsl•red Charlty No. 1173715

Trustees, Annual Report and Accounts
Charitable Objectlves of s0uthend-0n￿ea Samaritans ...
Letter from the Director...........................................
Strategic Report ..
Key achievements by our volunteers....... ....
Our Branch's contacts In 2022123 and 2023124 compared..............................................
Meet the Branch Leadership Team.................
What we did: Tony- Deputy Director Recruitment and Selection................................
What we did: Peter- Deputy Director Training..................................................................
What we did: Debbie and Judith- Deputy Directors Leaders and Mentors ..............
What we did: Karen- Deputy Director Volunteer Care.................................................. 10
What we did: Adam - Health and Safety....................
.11
What we did: Chris and DerriGk- out￿aCh and Publicity............. . .
What we did: Colin- Community Partnerships Officer................................................. 14
Southend Samaritans Shop.................................................................................................. 15
2023-24: Samaritans, Year at a Glance................................................................................... 16
.12
Financial Review..........................................................................................................................17
Fundraising Activltles Statement .
OurAims:....................
.18
.18
Special Thanks.. ... .
Reserves Policy............................................................................................................................20
Ongoing Concern......................................... . ....
.20
Risks and Uncertainties.............................................................................................................21
.19
Governance Report....
Our Structure and Governance.............................................
.22
.22
Our Governance............................................................................................................................. 22
Statement of Trustees, Responsibilities......................................................................................22
Accounts for the Year Ended 31 March 2024....................
.26
Reference and Administrative Details.................................................................. 46
Page | 2
SAMARITANS

Charitable Objectives of Southend-on-sea Samaritans
To enable persons in Southend-on-sea, the surrounding area as well as elsewhere
who are experiencing feelings of distress or despair, including those who may be at
risk of suicide, to receive confidential emotional support at any time of the day or night
in order to improve their emotional health and to reduce the incidence of suicide; to
promote a better understanding in society of suicide, suicidal behaviour and the value
of expressing feelings which may otherwise lead to suicide or impaired emotional
health., and to collaborate with and support Samaritans central charity and its affiliated
branches in fulfilling these objects.
In setting objectives and planning for activities, the Trustees have given due
consideration to general guidance published by the Charity Commission relating to
public benefit, including the guidance 'Public benefit-. running a charity (PB2)'.
Registered Charity Number.. 1173715
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SAMARITANS

Letter from the Director
I start by thanking the large number of people who have
kept Southend Samaritans running and providing a safe
service for over sixty years. many of whom I have never
met and all of whom l am in awe of. Every volunteer
plays their part in the success achieved over the years.
For the past three years the Branch has been led at
Director level by Sharon Gatland, who guided us
through the process of settling into new premises,
through a large part of the Covid restrictions and post-
covid recovery, whilst remaining ambitious for the
future. In January 2024, Sharon's three-year tenure
came to an end and so she and her team of Deputy Directors stood down. I was
privileged to be selected to take on the role for the next three-year term and to build
a strong team around me. Sharon and her team were dedicated and have a lot to be
proud of, succeeding in continuing to grow the Branch and embrace the changes of
the time. The majority of this report reflects the achievements made by those team
members, including Tony, Peter, Debbie and Judith, Karen, Adam, Chris and
Derrick, Colin and several other functional leads whose names may not appear in
lights (or text} but whose support we value equally. Your hard work and valuable
time have made a real difference to the delivery of the essential operational service
we provide day in and day out. Thank you.
l also take this opportunity to celebrate and thank both those who remained in their
role and those who have taken on new responsibilities. They include Tina. Peter,
Debbie, Caroline and Jim as Deputy Directors. l aim to grow the team during the
forthcoming twelve months, building roles of a manageable size that can be worked
flexibly to fit with other commitments.
My final thank you goes to Colin who, despite moving to pastures new with Anglia
Ruskin University Samaritans Hub around three years ago, maintains contact with
Southend Branch and has continued to lead on the Partnerships piece, providing
continuity within the community. Colin has decided to now hand over the mantle
(whilst promising to still be there in times of need) and I wish to record grateful
thanks for the continued support of our Branch over that period of time. We are
delighted that you continue to support the Branch even though you formally step
away from leading on Partnerships.
Looking to the forthcoming year, the Team and I will build on past successes and
take the Branch forward in ways that continue to make us ever more accessible to
callers and especially to those at highest risk of suicide. We will continue to offer
volunteering opportunities to all sectors of society both as volunteer Samaritans and
support volunteers, who might volunteer in our shops, for example. As a team we will
encourage all volunteers who want to be involved in the running of the Branch to do
so. irrespective of whether that is a role with an ongoing commitment or one-off job
and finish type tasks.
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l am delighted to have within the Branch such an amazing group of people who,
each week, willingly give their time to supporting the fantastic work we do. Every
single member of the Branch is a volunteer. The time given is without charge but not
without cost because time is a precious commodity meaning that, rather than being
amongst people who are 'free', l am amongst those who are priceless.
I'll report again next year on how we, a priceless team, have succeeded.
Together we can make change that saves lives.
Ann Hawkins
Director Southend Samaritans
Date. 20 . IL) 2oZLf
Page15

Strategic Report
At a national level the Samaritans vision is that fewer people die by suicide. Our
mission is to be here every day and night for the year for anyone struggling to cope.
We make sure people have somewhere to tum and support when they need it most.
We work with communities to let people know we're here for them and we campaign
to make suicide prevention a priority. Our values are listening, confidentiality, being
non-judgmental, people making their own decisions and human contact.
This report reflects how Southend on Sea Samaritans has worked during the year
2023124 to contribute towards those national goals.
Together we can make change that saves lives
Whilst our support services adapt to the changing environment, the values at the
core of our listening service remain constant.
We know that to achieve the vision we need to reduce the risk factors that make
some people more likely to take their own lives and have worked strategically with
partners in our local area to achieve that. More detail is included in Colin Hill's
contribution within this report.
We have ensured that people who are at increased risk of suicide are supported by
both the partnership working and raising the profile of the Samaritans service within
our local area. The paragraphs on publicity explain further how this has been
achieved and how we continue to work on this aspect that is vital to our City.
The Samaritans service and the local contribution are proven to make it less likely
that people who do experience suicidal thoughts act on them. We are proud of that
achievement and recognise that our aims to both grow in size over forthcoming
years and be more visible will have an incremental effect. More local people will
understand the confidentiality of our service, know they can feel safe talking to us
and will therefore more likely to be open about their feelings. Giving local people
time, undivided attention and empathy we meet a fundamental emotional need that
reduces distress and despair. Whilst doing this we believe that people have the right
to find their own solution and that telling people what to do takes responsibility away
from them.
Our publicity and Outreach efforts are planned to target the groups at highest risk of
developing suicidal thoughts and our messages are that exploring feelings alleviates
distress and helps people to reach a better understanding of their situation and the
options open to them. Our choice of activities is also influenced by our desire that
people are able to talk to us without fear of prejudice or rejection.
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Key achievements by our volunteers
How we did as a Branch in 2023124
4,099
hours on
the phone
Answered
or made
15,138
calls
1,400
hours on
the phone
at night
Spent
6,199
hours in
our charitv
shops
Took part
in various
outreach
events
Southend Samaritans, Contacts in 2023124
Our Branch's contacts in 2022123 and 2023124 compared
April 2022 - March 2023
72
April 2023 . March 2024
76
Average no. of listening
volunteers
Total no. of listening shifts I
completed
Total no. of shop shifts
completed
1,051
1,024
588
941"
Calls answered
Outbound calls
Hours on the phone
Twilight hours on the
phone (10pm- 2am)
Overnight hours on the
phone (2am - 6am)
Total contacts
15.571
53
4,135
Full data not collected
15,075
63
4,099
1,101
Full data not collected
299
15.751
15,138
(") A second shop was opened in Leigh-on-sea in May 2023.
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SAMARITANS

Meet the Branch Leadership Team
What we did: Tina- Deputy Director Recruitment and Selection
For the first 10 months of the year Tony held this
position and reports that all potential Volunteers
apply directly through the Samaritans website.
Replicating last year's trend there has been a
significant drop in applicants.
From March 2023 to March 2024, we had 84
applicants.
That said we have the ability to train 36 volunteers
in that 12-month period.
Despite our best efforts of arranging interviews, we
always seemed to have several no shows which potentially impacted our success
rate of successful applicants. We successfully interviewed 22 applicants who applied
for training.
I do note, though, we still attract good interest via the Samaritans website and I feel
confident Tina, our new DD for recruitment, will continue to bring new volunteers
through to the training process.
What we did: Peter- Deputy Director Training
The training team consists of 5 volunteer trainers that are also full Listening
Volunteers.
It's been a busy year for the training team, having
completed 3 Core Development training cohorts with
20 volunteers. Each of these training cohorts takes
weeks to progress from Core Development to
become a Trainee listener within the branch.
This was supplemented with Embedding modules
that had 10 Probationers moving to full volunteer
status and a further 7 Probationers in progress to
completion.
It takes approx. 10 months to 1 year for a Trainee
to become a full listening volunteer. It's a very
thorough training process that equips them to be highly skilled trained listening
volunteers.
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In addition to this, the team delivered face to face training for a local external charity
"Street Pastors,, and "Outreach" training for volunteers that support local external
events and railway stations.
What we did: Debbie and Judith- Deputy Directors Leaders
and Mentors
We aimed to
continue
supporting the
wellbeing of
our volunteers.
Debbie and Judith worked together for the first 10 months of the year, until it was
time for Judith to stand down and Debbie now covers both elements, which
compliment each other and provide a complete package of care for all whilst on shift.
Each Samaritans shift is supported by a Leader, who takes sign-on before a shift
begins (a form of wellbeing checking in) is available for both procedural related
events and emotional support for the volunteers during the shift, and takes sign-off
from each volunteer at the end of the shift. checking both on the nature of the calls
and, again, on the mental wellbeing of the volunteers.
Mentors support the development of trainees through the essential practice element
of their Core Training, which comprises a minimum of ten mentored shifts. Following
the successful completion of this element of the training the Trainees become
Probationary Samaritans. Each trainee is assigned a Lead Mentor who oversees
their progression through this phase whilst they also spend several shifts with other
mentors, to experience differing styles and approaches to the delivery of the listening
service which is always delivered within the Samaritan framework.
During the year we have continued to train more Leaders and Mentors. The practice
of carrying out a mentored shift be￿een each of the Embedding training modules
during the probationary period has become well established and is a further way of
growing and developing skills during the first year or so of being a Samaritans
listening volunteer.
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SAMARITANS

What we did: Caroline- Deputy Director Volunteer Care
For the first 10 months of the year Karen held this
position. She reports that supporting volunteers is a
crucial aspect of the work we do and it is important to us
that we look after our own mental wellbeing. The
Volunteer Support Team works hard to provide ongoing
support to all volunteers who may be in need of that.
whatever role they hold.
The Volunteer Support role passed from Karen to
Caroline in January and each has been proactive in their
approach, including regular reviews with the Branch
Director to ensure the best possible support is available.
At our Branch meeting in
June, we focussed on
celebrating 70 years of the
Samaritans listening service
and the 60-year anniversary
of Southend Samaritans, we
were delighted to host
Felicity Varah (daughter of
Samaritans founder Chad
Varah),. a fascinating and
warm lady whose company
we enjoyed immensely.
Sadly. two of our listening volunteers died unexpectedly this year. We continue to
remember them with great fondness and pride in their achievements whilst with
Samaritans. They are each greatly missed. During this time, formerly Branch
Director Sharon and Karen, along with Central Charity, made sure all of our
volunteers affected by this were offered additional support.
"There are some whose light continues to shine even after they have left us."
Sharon opened her house for a second party in July, and despite the heavens
opening. our spirits were not dampened. We had a lovely hog roast, and Tony, a
listening volunteer and singer, entertained us.
In December we had a very well attended and enjoyable Christmas meal with music
and dancing.
Our final event of the year was a lovely afternoon in the branch to thank Sharon for
all her hard work and dedication over the past 3 years. The volunteers were very
generous and we gave her some lovely gifts as well as vocal tributes and poems.
All these events have been well attended. and the feedback received has been that
events such as these help to make our volunteers feel appreciated, valued and if
Page | 10
SAMARITANS

provides a great opportunity for them to socialise together. We hope that this will aid
retention.
The role passed on to Caroline in January, who continues to ensure we are there for
all volunteers.
What we did: Adam . Health and Safety
Health and Safety Annual Report
We are pleased to report that there have been no
serious incidents and this is largely due to the
diligence of our volunteers who are quick to
highlight small issues and comply with protocols so
that we can keep ourselves safe. We continue to
test our safety systems regularly. including
emergency lighting, fire alarms, fire extinguishers
and emergency exits in each of our premises.
To improve safety at our shops when we have a
wealth of donations, we have taken on a premises in St Helen's Road. This enables
us to store out of season iterns and provides a hub for online merchandising.
All new volunteers receive a Health and Safety induction or briefing which is
regularly reviewed. Operational Risk Assessments have been carried out, hold a
regular place on the Trustee agenda and are formally reviewed each summer.
Buildings Annual Report
Those who have read previous annual reports will understand how excited we are to
report that the leaks seem to have abated, following persistent and diligent
discussions with the many parties involved. We hope this may continue.
Those same readers might also understand the disappointment that the door
continues to present challenges, despite all remedial action, when we have heavy
rain. For now, we continue with the manual work-around to leave the building in
these circumstances.
We are working towards acceptance that the management of the noise levels in the
Operations room is best achieved by a mixture of creating less noise ourselves and
using noise management products. We continue to liaise with other Samaritan
Branches in the quest for the optimal outcome.
In January 2024, Jim became Deputy Director for Premises and will take on
responsibility for Health and Safety early next year.
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SAMARITANS

What we dAd: Chris and Derrick- Outreach and Publicity
4 Chris (Deputy
Director for
Outreach)
Derrick
(Publicity
Officer)
In June. Colin and William attended an event at the Southend Council offices to
advertise local support organizations and was well-attended by council workers.
Their engagement was met with enthusiasm, raising awareness of available support
services in the community.
The Leigh Folk Festival in June was a tremendous success. Blessed with bright
sunshine, the festival saw a large turnout. Plenty of literature and balloons were
distributed within a very festive atmosphere.
Our own Sammie (a baby elephant) featured over
the summer in the Herd in the City display. His
adorable design was a real eye-catcher and of
course our services were featured in the
programme for the entire herd. Sammie now lives
amongst us at the Centre and will be used al
Outreach events going forward.
In September, William led the outreach efforts at
South Essex College Freshers Week, supported
by Linzi. This event proved to be extraordinarily successful, marking it as the most
well-attended Freshers Week ever. William and Linzi engaged with many students,
distributing coffee mats, pencils, and informative literature. The students,
enthusiastic reception underscored the importance and impact of their outreach.
On a cold November morning at Leigh Station the team engaged with the public
following a tragedy on the lines. Despite the chilly weather, meaningful conversations
were had, providing support and comfort to those present.
The Christmas lights switch-on event in November and Southend High Street Market
in December each presented the opportunity to raise awareness of the Samaritans
service and encourage members of the community to reach out in times of need.
Page | 12

Our final piece of publicity for the year, the Samaritans advertising, is now visible on
many buses around Southend, offering a brilliant way to promote our organization.
This widespread visibility helps raise awareness about the support we provide and
ensures that more people know where to turn in times of need. We are, thereby, able
to reach out to our community in an impactful way.
Rail Outreach:
In November, we received a warm and enthusiastic reception at Rochford Station for
our outreach event. Engaging with both the public and station staff proved to be
100 % worthwhile, leading to many valuable
conversations.
In January, dedicated Samaritans volunteers
braved the chill to bring warmth to commuters
on Blue Monday. They distributed warm
smiles and tea bags at nearby railway
stations, spreading a bit of cheer on what is
often referred to as the most depressing day
of the year.
In conclusion, the success of these events would not have been possible without the
support of all involved. Your contributions have been invaluable, enabling us to reach
out and make a positive impact on our community. Thank you for your continued
support.
Page | 13
SAMARITANS

What we did: Colin- Community Partnerships Officer
2023 saw a continuation of our relationships with
two suicide prevention boards: Southend, Essex
and Thurrock (hosted by Thurrock Council), and the
other being hosted by Southend City Council. Our
role was two-way: on one hand it was to find out
what local governments are doing in the prevention
of suicide and to be able to provide input to those
groups on what Samaritans has been developing
(from individually-focused activities or promotions to
national initiatives). and to feed back to our
colleagues in Central Charity what's happening at a
local level.
Due to our presence within the community, we were able to foster relationships with
local organisations. During the year we had presence at..
Wellbeing events for staff at Southend City Council (at the Civic Centre).
Southend Pride.
Various outreach events
One organisation with whom we fostered a good working relationship was Trust
Links. The CEO attended the suicide prevention board meetings and heard about
our past relationship with One Love and wanted us to work with their teams. Sharon
and I ran a series of workshops with the aim of informing their front-line staff about
what we do and how we do it.
Finally, the work we did in the past with the Street Pastors continued.
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SAMARITANS

Southend Samaritans Shop
Help us be ther•
when it Ifwers
i'kbi71F
Shop Report
During the year we opened a new shop on London Road, Leigh on Sea. We remain
grateful for the donation that covered the setup costs. We are pleased with the revenue
and delighted at the increased visibility within the community of the Samaritans brand.
We remain wholly staffed by volunteers and are proud of that.
The shop in Hamlet Court Road continues to trade at the same level as the previous
year and we have begun to focus on Online merchandising channels.
We sometirnes find that the generous level of donations can make it challenging to
keep the sorting room safe. We have hired a storage premises in Sl Helen's Road to
help with that and to use as a base for Online trading activity.
We surpassed the VAT Registration threshold during the year and are now a
registered trader. The supply of used goods is zero rated and we are therefore a
repayment trader, meaning we can claim a refund of VAT charged on goodslservices
relating to the shop premises and trading activities.
Page | 15
SAMARITANS

2023-24: Samaritans, Year at a Glance
We are proud of the achievements Southend on Sea Branch has made towards the
Samaritans, annual statistics for 2023:
Every 10 seconds, Samaritans answers a call for help.
Samaritans volunteers responded to more than 3.3 million calls for help.
Samaritans volunteers spent more than 900,000 hours responding to calls for
help.
Samaritans has more than 200 branches and locations across the UK and
Ireland.
Around 23,000 people volunteered their time for Samaritans including Listener
volunteers in prison.
Suicidal feelings were expressed in almost 1 in 4 calls for help that involved
emotional support.
Self-harm was discussed in around 1 in 15 calls for help that involved emotional
support.
When people contact Samaritans for emotional support, they often mention
several concerns. Some of the primary concerns raised related to mental health
or illness, family, isolation or loneliness and relationship problems.
During 2023, the contact
es on our website were viewed almost 1.9 million
times.
A stud
re
orted that callers to Samaritans, helpline reported a significant
reduction in distress. A week after calling Samaritans, 7 out of 10 callers said
they felt the call had a positive impact on how they were feeling.
'Calls for help, inGludes all methods of contact telephone/email/online chat/face to
faGe recorded in eLog.
"Markham, T., Forshaw, A. and Sutcliffe, R. (2020). Samaritans Caller Outcomes
Study. Birmingham.. MEL Research Ltd.
Page | 16
SAMARITANS

Financial Review
Income (For the Year Ended 31 March 2024)
Total: £162,279
£5,084
5,553
£27,214
, 16.80A
£114.428
70.5%
Donations
Shop sales and events
Investment income
Other income
Expenditure (For the Year Ended 31 March 2024)
Total: £156,480
£37,456
24%
£119,024
76%
Fundraising expenses
Charitable activities
Page | 17
SAMARITANS

Fundraising Activities Statement
Southend Samaritans Annual Report- Fundraising
During this period, we opened a new shop and our funding streams are now
broadened to income from both shops and associated online merchandising. We
continued to benefit from kind donations and legacies. We became more agile in the
management of requirement for immediate funds and took a proactive approach to
investing funds not needed immediately in a manner that derived some income.
The table below provides a breakdown of the specific sources of income we have
received through our fundraising over 202312024:
Southendwon4ea Samaritans
ecific Fundraising Sources {1$t Apr 2023 - 31st March 2024)
Income Source
Amount
£5,000.00
£4,851.78
£4,310.00
£2,088.56
£1,915.74
£1,630.90
£1,035
£1,000
£758
£468
£396
£304
Ref
Anonymous donation
Enthuse - anonymous donations
Broadway Belles Women's Institute
Buskerteers, Choir
Keith Gosney
M Sutton - Lights Show
Daniel's Funeral
Berg Family Trust
Send Tech SO Ltd.
Raffle I Coin Roll Christmas Do
Benevity
c2c
10
11
12
Our Aims:
branch's requlre
fvnd5throu8h
THRIVE-.
ai5e awareness of
branch campai%ns
Increa5evolunteer
involvernent
Page | 18
SAMARITANS

For the year ahead, we plan to consolidate our merchandising income streams and
critically examine how to achieve optimal income. We will build on the knowledge we
have and aim to flourish as our newer shop managers and volunteers gain experience,
and our Leigh shop becomes further embedded into the local community. As we do
this, we will reconsider the costs and benefits of implementing an automated Retail
Gift Aid scheme.
Special Thanks
The Branch extends special thanks to..
Anonymous donors
Broadway Belles Women's Institute
Buskerteers Choir
Keith Gosney
M Sutton
Berg Family Trust
Send Tech SO Ltd.
Benevity
c2c
All our volunteers and supporters!
The support of our donors and the tireless efforts
of our volunteers has kept the phone lines
connected, the lights on and the heat running,
aided volunteer care and contributed to the
possibility of the branch thriving in the future.
for helplng
Samaritan5
Stay open
Most importantly the funds have supported the
continued provision of the vital services we
provide to those most in need, both locally and
across the nation.
Page | 19
SAMARITANS

Reserves Policy
The Trustees reviewed the current reserves policy to hold funding for 18 months in
reserve. Reflecting on the broadening of the income, it was agreed to make both
investments and donations to other parts of Samaritans who have an identified need.
The Trustees are privileged to have the means to do so, and are grateful to all who
worked hard over the years and contributed to the branch's current position.
Ongoing Concern
After due consideration and endorsed by the Accountant the Trustees have a
reasonable expectation that the Charity has adequate resources to continue in
operational existence for the foreseeable future.
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SAMARITANS

Risks and Uncertainties
How we manage risk
The Board of Trustees are ultimately responsible for risk management. They review key risks
and the adequacy of actions being taken to address those risks, on a regular basis.
Service.. Changes to our core service to protect the critical function and development of new
volunteers and how we can continue to develop. train. and increase numbers of volunteers
vitally needed to continue our service. We continue to audit and quality check training around
Safeguarding for children and vulnerable adults accessing our service. This is with a focus
on developing our mature safeguarding culture on service and structure, quality
improvements, investigations, policies and procedures and governance.
People: Prioritising and ensuring the safety, wellbeing, engagement, and commitment of
volunteers.
Page | 21
SAMARITANS

Governance Report
Our Structure and Governance
Southend Samaritans is an affiliated branch of our Central charitable company limited by
guarantee. We were founded by Prebendary Dr Chad Varah CH CBE MA in 1953 and
incorporated in 1963.
A. Constitution
th
The charity was incorporated on 7 July 2017 and commenced trading on that date.
The principal object of the charity is to provide confidential, non-judgmental emotional
support to those in distress, despair or feeling suicidal.
B. Methods of appointment or election of trustees
The management of the charity is the responsibility of the Trustees who are elected or
co-opted under the terms of the Samaritan Branch Model Constitution.
C. Financial risk management
The trustees have assessed the major risks to which the charity is exposed, in particular
those related to the operations and finances of the charity and are satisfied that systems
and procedures are in place to mitigate our exposure to the major risks.
Our Governance
As a learning organisation we are always keen to develop and adapt our ways of working in
the interests of our beneficiaries and volunteers.
Statement of Trustees, Responsibilities
The Trustees are responsible for preparing the Trustees, Report and the financial statements
in accordance with applicable law and United Kingdom Accounting Standards (United
Kingdom Generally Accepted Accounting Practice).
The law applicable to charities in England & Wales requires the Trustees to prepare financial
statements for each financial year which give a true and fair view of the state of affairs of the
Charity and of its incoming resources and application of resources, including its income and
expenditure, for that period. In preparing these financial statements, the Trustees are required
to:
select suitable accounting policies and then apply them consistently;
observe the methods and principles of the Charities SORP (FRS 102).
make judgments and accounting estimates that are reasonable and prudent.,
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SAMARITANS

state whether applicable UK Accounting Standards (FRS 102) have been followed,
subject to any material departures disclosed and explained in the financial statements.,
prepare the financial statements on the going concem basis unless it is inappropriate to
presume that the Charity will continue in business.
The Trustees are responsible for keeping adequate accounting records that are sufficient to
show and explain the Charity's transactions and disclose with reasonable accuracy at any time
the financial position of the Charity and enable them to ensure that the financial statements
comply with the Charities Act 2011, the Charity (Accounts and Reports) Regulations 2008 and
the provisions of the Constitution. They are also responsible for safeguarding the assets of the
Charity and hence for taking reasonable steps for the prevention and detection of fraud and
other irregularities.
Approved by order of the members of the board of Trustees and signed on their behalf by
(Ludl(XLN-
Ann Hawkins
Branch Director and Chair of Trustees
Page | 23
SAMARITANS

SOUTHEND-ON-SEA SAMARITANS
INDEPENDENT EXAMINER'S REPORT
FOR THE YEAR ENDED 31 MARCH 2024
Independent Examiner's Report to the Trustees of Southend-on-sea Samaritans {'the Charity.)
I report lo the charity Trustees on my examination of the accounts of the Charity for the year ended 31 March
2024.
Responsibilities and Basis of Report
As the Trustees of the Charity you are responsible for the preparation of the accounts in accordance with the
requirements of the Charities Act 2011 ('the 2011 Act,).
I report in respect of my examination of the Charity's accounts carried out under section 145 of the 2011 Act and
in carrying out my examination I have followed the applicable Directions given by the Charity Commission under
section 145{5)(b) of the 2011 Act.
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SAMARITANS

SOUTHEND4)NSEA SAMARITANS
INDEPENDENT EXAMINER'S REPORT (CONTINUED)
FOR THE YEAR ENDED 31 MARCH 2024
Independent Examiner's Statement
Your attention is drawn to the fact that the Charity has prepared the accounts in accordance with Accounting and
Reporting by Charities.. Statement of Recommended Practice applicable to charities preparing their accounts in
accordance with the Financial Reporting Standard applicable in the UK and Republic of Ireland IFRS 1021 in
preference lo the Accounting and Reporting by Charities.. Statement of Recommended Practice issued on 1 April
2005 which is referred to in the extant regulations but has been withdr8wn.
l understand that this has been done in order for the accounts to provide a true and fair view in accordance with
the Generally Accepted Accounting Practice effective for reporting periods beginning on or afler 1 January 2015.
I have completed my examination. I confirm that no matters have come lo my attention in connection with the
examination giving me cause to believe that in any material respect..
accounting records were not kept in respect of the Charity as required by section 130 of the 2011 Act; or
the accounts do not accord with those records., or
the accounts do not comply with the applicable requirements concerning the form and content of accounts
set out in the Charities (Accounts and Reports) Regulations 2008 other than any requirement that the
accounts give a 'true and fairf view which is not a Matter considered as part of an independent examination.
I have no concems and have come across no other matters in connection with the examination to which attention
should be drawn in this report in order to enable a proper understanding of the accounts to be reached.
This report is made solely to the Charity's Trustees, as a body, in accordance with Part 4 of the Charities
IA¢counts and Reports) Regulations 2008. My work has been undertaken so that I might stale to the Charity's
Trustees those matters l am required lo stale lo them in an Independent Examiner's Report and for no other
purpose. To the fullest extent permitted by law, I do not accept or assume responsibility to anyone other than the
Charity and the Charity's Trustees as a body, for my work or for this report.
Signed..
Dated..
Ltliil&+
Stuart Harrison FCA
Venthams
Chartered Accountants
Millhouse
32 - 38 East street
Rochford
Essex
SS41DB
Page | 25
SAMARITANS

S0UTHEND4)N￿EA SAMARITANS
STATEMENT OF FINANCIAL ACTivrriES
FOR THE YEAR ENDED 31 MARCH 2024
Unrestricted
funds
2024
Restricted
funds
2024
Total
funds
2024
Total
fvnds
2023
Notg
Income from:
Donations and legacies
27,214
27,214
13,514
Other trading activities
114,428
114,428
74,083
Investments
5,084
5,084
742
Other income
15,553
15,553
(6,700)
Total income
Expenditure on:
162279
162 279
Raising funds
14.480
22.976
37,456
17,800
Charitable activities
92.155
26.869
119,024
86,908
Totsl expenditur¢
106635
Net incomel{expenditurel before net
gains on investments
5S.644
149.845)
5,799
(17,069)
Nel gains on investments
7,933
7,933
Net movement in funds
69
Reconciliation of funds:
Total funds brought fomard
823,911
85,012
908,923
925, 992
Net movement in funds
63,577
{49.8451
13,732
(17,069)
Totsl funds carried forward
Page | 26
SAMARITANS

SOUTHEND-ON4EA SAMARITANS
BALANCE SHEET
FOR THE YEAR ENDED 31 MARCH 2024
2024
2023
Note
Fixed assets
Tangible assets
12
649,424
656,676
Investments
13
137,956
730,024
787,380
786. 700
Current assets
Debtors
14
3,168
3,009
Cash al bank and in hand
141.671
150.040
144.839
153,040
Creditors.. amounts falling due within one
year
15
19.564)
(30,817)
Ngt current assets
135.275
122,223
Total assets less current liabilities
922.655
908,923
Total net assets
Charity funds
Restricted funds
16
35.167
85,012
Unrestricted funds
16
887.488
823,911
Total funds
The financial slalemenls were approved and aulhorised for issue by the Trustees and signed on their behalf by..
A Hawkins
Trustee
Date:
10 10
Page | 27
SAMARITANS

SOUTHEND-0N￿EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
General information
Soulhend-on-sea Samaritans is a Charitable Incorporated Organisation registered in England and Wales.
Its principal office address is 61-71 Beaumont Court, Victoria Avenue. Southend-on-sea, Essex, SS2 6EB.
Accounting poli¢ie$
2.1 Basi5 Of preparation of financlal statements
The financial statements h8ve been prepared in accordance with the Charities SORP IFRS
1021 Accounting and Reporting by Charities.. S18tement of Recommended Practice applicable to
charities preparing their accounts in accordance with the Financial Reporting Standard applicable in
the UK and Republic of Ireland IFRS 1021 (effective 1 January 20191, the Financial Reporting
Standard applicable in the UK and Republic of Ireland IFRS 1021 and the Charities Acl 2011.
The financial statements have been prepared to give a 'true and fairf view and have departed from
the Charities (Accounts and Reports) Regulations 2008 only to the extent required to provide a 'lrue
and fair, view. This departure has involved following the Charities SORP (FRS 1021 published in
October 2019 rather than the Accounting and Reporting by Charities.. Statement of Recommended
Practice effective from 1 April 2005 which has since been withdrawn.
soUthend￿￿-Se8 Samaritans meet5 the definition of a public benefit enlily under FRS 102. Assets
and liabilities are initially recognised al historical cost or transaction value unless otherwise stated in
the relevant accounting policy.
Page | 28
SAMARITANS

SOUTHEND-ON*EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accountlng policies (continued)
2.2 Incomè
All income is recognised once the Charity has entillernent to the income, il is probable that the income
will be received and the amount of income receivable can be measured reliably.
The recognition of income from legacies is dependent on establishing entitlement, the probability of
receipt and the ability to estimate with suffi¢ienl accuracy the amount receivable. Evidence of
entitlement to a legacy exists when the Charity has sufficient evidence that a gift has been left to them
Ilhrough knowledge of the existence of a valid will and the death of the benefactor) and the executor
is satisfied that the propety in question will not be required lo satisfy claims in the estate. Receipt of
a legacy musl be recognised when it is probable that it will be received and the fair value cif the
amount receivable, which will generally be the expected cash amount lo be distributed to the Charity,
can be reliably measured.
Grants are included in the Statement of Financial Activities on a receivable basis. The balance of
income received for specific purposes bul not expended during the period is shown in the relevant
funds on the Balance Sheet. Where income is received in advance of enlillement of receipt, its
recognition is deferred and included in creditors as deferred income. Where enlillement occurs before
income is received. the income is accrued.
Where the donated good is a fixed asset, tt is measured at fair value. unless it is impractical lo
measure this reliably, in which case the cost of the item lo the donor should be used. The gain is
recognised as income from donations and a corresponding amount is included in the appropriate fixed
asset class and depreciated over the useful economic lrfe in accordance with the Charity's accounting
policies.
On receipt, donated profession81 services and facilities are recognised on the basis of the value of
the gift lo the Charity which is the amount il would have been willing to Pay to obtain services or
facilities of equivalent economic benefit on the open market., a corresponding amounl is then
recognised in expenditure in the period of receipt.
Income tax recoverable in relation to donations received under Grft Aid or deeds of covenanl is
recognised al the lime of the donation.
Income tax recoverable in relation lo investment income is recognised at the lime the investment
income is receivable.
Other income is recogrnised in the period in which it is receivable and to the extent the goods have
been provided or on cornpletion of the service.
2.3 Expenditure
Expenditure is recognised once there is 8 legal or constructive obligation lo transfer economic benefit
to a third paty, it is probable Ihat a transfer of economic benefits will be required in settlement and
the amount of the oblig81ion can be measured reliably. Expenditure is classified by activity. The costs
of each activity are made up of the total of direct costs and shared costs, including support costs
involved in undertaking each activity. Direct costs attributable to a single activity are allocated directly
to that activity. Shared costs which contribute to more than one activity and support costs which are
not attributable to a single activity are apportioned between those activities on a basis consistent with
the use of resources. Central staff costs are allocated on the basis of time spent, and depreciation
charges allocated on the portion of the asset's use.
Expenditure on raising funds includes 211 expenditure incurred by the Charity lo raise funds for its
charitable purposes and includes costs of all fundraising activities events and non-charilable trading.
Page | 29
SAMARITANS

SOUTHEND-ON-SEA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accounting policies (continued)
2.3 Expenditure {continuedl
Expenditure on charitable activities is incurred on directly undertaking the activities which further the
Charity's objectives, as well as any associated support costs.
Grants payable are charged in the year when the offer is made except in those cases where the offer
is conditional, such grants being recognised as expenditure when the conditions attaching are fulfilled.
Grants offered subject lo conditions which have not been met at the year end are noted as a
commitment. but not accrued as expenditure.
All expenditure is inclusive of irrecoverable VAT.
2.4 Intere$t reeelvable
Interest on funds held on deposit is included when receivable and the amount can be measured
reliably by the Charity., this is normally upon notification of the interest paid or payab￿ by the institution
with whom the funds are deposited.
2.5 Tangible flxed assets and depreciation
Tangible fixed assets costing £500 or more are capitalised and recognised when future economic
benefits are probable and the cost or value of the asset can be measured reliably.
Tangible fixed assets are initially ￿cOgniSed at cost. After recognition, under the cost model, tangible
fixed assets are measured at cost less accumulated depreciation and any accumulated impairment
losses. All costs incurred lo bring a tangible fixed asset Into its intended working condition should be
included in the measurement of cost.
Depreciation is charged so as to allocate the cost of tangible fixed assets less their residual value
over their estimated useful lives, on a reducing balance basis.
Depreciation is provided on the following basis..
Office equipment
25Yu reducing balance
2.6 Investments
Fixed asset investments are a form of financial instrument and are initially recognised al their
transaction cost and subsequently measured al fair value at the Balance Sheet date, unless the value
cannot be measured reliably in which case it is measured at cost less impairment. Investment gains
and losses, whether realised or unrealised, are combined and presented as 'Gainsl{Lossesl on
investments, in the Statement of Financial Activities.
2.7 Debtors
Trade and other debtors are recognised al the settlement amount after any trade discount offered.
Prepayments are valued at the amount prepaid net ofany trade discounts due.
2.8 Cash at bank and in hand
Cash at bank and in hand includes cash and short-term highly liquid investments with a short maturity
of three months or less from the date of acquisition or opening of the deposit or similar account.
Page | 30
SAMARITANS

SOUTHEND-ON4EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Accounting policies {¢ontlnuedl
2.9 Liabilities and provisions
Liabilities are recognised when there is an obligation at the Balance Sheet dale as a result of a past
event, it is probable that a transfer of economic benefit will be required in settlement. and the amount
of the settlement can be estimated reliably.
Liabilities are recognised at the amount that the Charity anticipates it will pay to settle the debt or the
amount it has received as advanced payments for the goods or services it must provide.
Provisions are measured at the best estirnale of the amounts required to settle the obligation. Where
the effect of the time value of money is materi81, the provision is based on the present value of those
amounts, discounted at the pre-tax discount rale that reflects the risks specific to the liability- The
unwinding of the discount is recognised in the Statement of Financial Activities as a finance cost.
2.10 Financial instruments
The Charity only has financial assets and financial liabilities of a kind that qualify as basic financial
instruments. Basic financial instruments are initially recognised at transaction value and subsequently
measured at their settlement value with the exception of bank loans which are subsequently
measured al amortised cost using the effective interest method.
2.11 Fund accounting
General funds are unrestricted funds which are available for use at the discretion of the Trustees in
furtherance of the general objectives of the Charity and which have not been designated for other
purposes.
Designated funds comprise unrestricted funds th81 have been set aside by the Trustees for particular
purposes. The aim and use of each designated fund is set out in the notes to the financial statements.
Restricted funds are funds which are to be used in accordance wrth specific restrictions imposed by
donors or which have been raised by the Charity for particular purposes. The costs of raising and
administering such funds are charged against the specific fund. The aim and use of each restricted
fund 15 set out in the notes to the financial statements.
Investment income, gains and10sse5 are allocated to the appropriate fund.
Page | 31
SAMARITANS

SOUTHEND-ON4EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Income from donations and lègacigs
Unrestricted
funds
2024
Restricted
funds
2024
Total
funds
2024
Donations
Unrestricted
funds
2023
Restricted
funds
2023
Total
funds
2023
Donations
Income from othér trading activltles
Income from fundraising events
Unrestricted
funds
2024
Total
funds
2024
Revenue from shop sales and events
Unrestricted
funds
2023
Total
f(Jnds
2023
Revenue from shop sales and events
Page | 32
SAMARITANS

SOUTHEND-ON-SEA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Investment Income
Unrestricted
funds
2024
Total
funds
2024
Investment income local cash
Unrestricted
fvnds
2023
Total
funds
2023
Investment income - local cash
Other incoming resources
Unrestricted
funds
2024
Total
funds
2024
Grants received
Unreslricled
fvnds
2023
Total
funds
2023
Grants received
Page | 33
SAMARITANS

SOUTHEND-ON-SEA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Expenditure on raising funds
Fundralslng trading expenses
Unrestricted Restricted
funds
funds
2024
2024
Total
funds
2024
Utililies, rent and rates
11,109
22,976
34.085
Housekeeping
2,477
2.477
Administration
384
Building maintenance
510
510
Fundraising trading expenses {continued)
Unrestricted
fvnds
2023
Restricted
funds
2023
Total
funds
2023
Utilities, rent and rates
2.540
4,399
6.939
Housekeeping
1,677
1.677
Adminislralion
243
243
Building maintenance
2.941
2.941
Page | 34
SAMARITANS

SOUTHEND-ON4EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analy$is of grants
Grants to
Institutions
2024
Total
funds
2024
Total
funds
2023
Grants, Central Samaritans
Analysis of expenditure by activities
Activities
undertaken
directly
2024
Grant
funding of
activities
2024
Support
costs
2024
Total
funds
2024
Supporting activities
Page | 35
SAMARITANS

SOUTHEND-0N￿EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysis of expenditure by activities (continued)
Activities
undertaken
directly
2023
Support
costs
2023
Total
funds
2923
Supporting activities
Analysis of direct Costs
Supporting
activities
2024
Total
funds
2024
Rent, rates and service charges
7.537
7,537
Insurance
2.332
2.332
Light and heat
4,582
4.582
Housekeeping
2,059
2.059
Cleaner
3.527
3.527
Repairs and renewals
817
817
Computer running costs
3,215
3.215
Travelling
2,441
2.441
Conferences
2,647
2,647
Contributions to Samaritans
13,638)
(3,638)
Legal and professional
91
91
Fundraising expenses
233
233
Publicity and advertising
26.869
26,869
Telephone and internet
3.228
3,228
Volunteer care
6,474
6,474
Page | 36
SAMARITANS

SOUTHEND-ON-SEA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysis of expenditure by actlvities (continued)
Supporting
activities
2023
Tot81
funds
2023
Rent, rates and service charges
4,108
4, 108
Insurance
t,500
1,500
Light and heat
2,992
2.992
Housekeeping
1,599
1,599
Cleaner
3,304
3,304
Repairs and renewals
3,353
3,353
Computer njnning costs
735
735
Travelling
2,596
2,596
Conferences
1,675
7,615
Contributions lo Samaritans
29,857
29,851
Legal and professional
1.633
1,633
Fundraising expenses
469
469
Sundry expenses
158
158
Publicity and advertising
10,454
10,454
Telephone and internel
5,3f9
5,319
Volunteer care
5,020
5,020
Page | 37
SAMARITANS

SOUTHEND-0N￿EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysis of expenditure by activities Icontinu¢d}
Analysis of support costs
Supporting
activities
2024
Total
funds
2024
Depreciation
7,252
7,252
Legal and professional
1,812
1,812
Administration, printing. poslage and stationery
2.546
2.546
Page | 38
MARITANS

SOUTHEND-ON4EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Analysis of expenditure by a¢tivitigs Icontinuedl
Analysis of support costs (continued)
Supporting
activities
2023
Total
funds
2023
Depreciation
7,652
7,652
Legal and professional
1, 722
1,722
Administration, printing, postage and stationery
2,762
2, 762
10.
Independent examiner's remuneration
2024
2023
Fees payable to the Charity's independent examiner for the independent
examination of the Charity's annual accounts
11. Trustees. remuneration and expenses
During the year, no Trustees received any remuneration or other benefits (2023- £NIL-J.
During the year ended 31 March 2024, expenses totalling £NIL were reimbursed or paid directly to Trustee
(2023- £531 to 2 Trustees).
Page | 39
SAMARITANS

SOUTHEND-ON-SEA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
12. Tangible fixed assets
Freehold
property
Office
equipment
Total
Cost or valuatlon
Al 1 April 2023
648,342
28.579
676.921
At 31 March 2024
648,342
28,579
676.921
D¢preclation
At 1 April 2023
20,245
20,245
Charge for the year
7,252
7.252
Al 31 March 2024
27,497
27,497
Net book valu•
At 31 March 2024
At 31 March 2023
13.
Fixèd assèt invèstmants
Unlisted
investments
Cost or valuation
At 1 April 2023
130.023
Revaluations
7,933
At 31 March 2024
Net book value
At 31 March 2024
137.956
Al 37 March 2023
Page | 40
SAMARITANS

SOUTHEND-ONSEA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
14. Debtors
2024
2923
Due within one year
Other debtors
3,168
3,000
15. Creditors: Amounts falling due within one year
2024
2023
Trade creditors
(3491
(304)
Other creditors
8,100
29,398
Accruals and deferred income
1,813
1,723
Page | 41
SAMARITANS

S0UTHEND4)N￿EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
16. Statement of funds
Statement of funds- current year
Balance at
31 March
2024
Balance at 1
Aprll 2023
Gainsl
(Losses)
Income Expenditure
Unrestricted funds
Designated funds
Property fund
648 342
General funds
General fund
175 569
162 279
106 63S
239 146
Total Unrestricted funds
823,911
162.279
1106,635}
7.933
887.488
Restricted funds
Sl Saviours Housing Trust
Total offunds
Page | 42
SAMARITANS

S0UTHEND4)N￿EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
Statement of funds - prior year
Balance at
31 March
2023
Balance at
7 April 2022
Transfers
in/out
Income Expenditure
Unrestricted funds
Deslgnated funds
Property fvnd
648 342
General funds
General fund
170423
175 569
Total Unrestricted funds
818, 765
80,638
(78,492)
3.000
823,911
Restricted funds
Sam Pears Foundation
1,670
(1,670)
Essex Community Foundation
5.557
(5,557)
St Saviours Housing Trust
100,000
(11,988)
(3,000)
85,012
The Berg Trusl
7,000
(1,000)
107,227
t,ooo
(20, 215)
(3,000)
85,012
Total of funds
81638
Page | 43
SAMARITANS

SOUTHEND-ON4EA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
17. Analysis of net assels belween funds
Analysis of net assets between funds - current period
Unrestricted Restricted
funds
funds
2024
2024
Total
funds
2024
Tangible fixed assets
649,424
649,424
Fixed a55et investments
137.956
137.956
Current assets
109.672
35,167
144,839
Creditors due within one year
19,5641
19.5641
Total
Analysis of net assets between funds - prior period
Unrestricted
funds
2023
Restricted
funds
2023
Total
funds
2023
Tangible fixed assets
656.676
656,676
Fixed asset investments
130,024
130.024
Current assets
68,028
85,012
153,040
Creditors due within one year
(30.817)
(30,817)
Total
Page | 44
SAMARITANS

SOUTHEND-ONSEA SAMARITANS
NOTES TO THE FINANCIAL STATEMENTS
FOR THE YEAR ENDED 31 MARCH 2024
18. Operating lease commitments
At 31 March 2024 the Charity had commitments lo make future minimum lease payments under
non-cancellable oper81ing leases as follows..
2024
2023
Not later than 1 year
12.000
12,000
Later than 1 year and not later than 5 years
36,000
48,000
19. Related party transactions
The Charity has not entered into any related party transartion during the year, nor are there any
outstanding balances owing between related parties and the Charity at 31 March 2024.
Page | 45
SAMARITANS

Reference and Administrative Details
Registered address:
61-71 Beaumont Court
Victoria Ave
Southend on Sea
Essex
SS2 6EB
Registered charity:
1173715
Website:
samaritans.orglsouthendonsea
Board of Trustees
Ann Hawkins (Chair)
Ray Turner (Secretary & Governance)
Judith Bailey
Diane Smith (Treasurer)
Caroline Jennings (FundraisinglGrants)
Deborah Downs
Peter Thomas
Southend Samaritans Senior Staff
Bankers:
National Westminster Bank plc
132 High Street
Southend -on-Sea
Essex
SS1 1JX
Accountants:
Venthams Chartered Accountants
Millhouse
32-38 East Street
Rochford
Essex
SS4 1DB
Solicitors:
Jeffries Solicitors
3rd Floor Dencora Court
Tylers Avenue
Southend-on Sea
Essex
SS12BA
Page | 46
SAMARITANS

We would like to thank all our donors and supporters
including those who wish to remain anonymous.
theWI
INSPIRING WOMEN
benevity
Plus our supporters
and partners.
donro
enthuse
crowstone
E S T A T E S
SAMARITANS
Along with all our
volunteers!
Page | 47
Southend-on-sea

We're here
to listen
Coll free day or night on
116 123
Email
jo@samaritans.org
Web
samaritans.org/southendonsea
Visit us
Beaumont Court, 61-n Victoria Ave
Southend-on-sea
SS2 6EB
SAMARITANS